Riu Ocho Rios

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Our Opinion

It's a large sized property with beautiful grounds. The ocean has calm, shallow waters and a reef with good snorkeling is located nearby. Lots of choices for a la carte dinners, the Steakhouse is very good and don't miss the Jerk Hut for lunch. Junior suites in deluxe wing are beautiful and very spacious. The Riu Ocho Rios is truly a great resort for all; families, couples and singles. A definite recommend!


Overview

Just minutes from town, yet nicely removed from the hub-bub, the RIU Ocho Rios is located on a breathtaking beach and surrounded by Ocho Rios famous rainforests and spectacular waterfalls. Enjoy outstanding international fine dining, get pampered at our Spa, or revel in the Caribbean sunshine with authentic tropical atmosphere and entertainment. Riu Ocho Rios will ultimately satisfy all your Caribbean desires.

Location: Directly on 7 miles of beach, on Mamie Bay in Ocho Rios, 90 min from the airport.


tripadvisor Traveler Reviews
  • Mervyn T :
2 Star hotel with 5 Star price tag.. beware not what is advertised.....

Just got back from Club Hotel Rui which is advertised as Platinum standard and service I wood rate it as old Tin myself. This as been the worst holiday of our life and that is no exaggeration! We booked a Deluxe room close to all amenities because of my partner has a disability. When we arrived we were given a room at the far end of the Hotel room 1250 to be exact, when we entered the room we noticed a strong smell of damp!! In fact there was damp spores all over the walls I have pictures of the room. When we reported this we were offered the option of viewing 3 other rooms. so I found myself running around the hotel at 4.00pm trying to find a room suitable for us to use. The room numbers were 1404, 1215, 1244. Frankly these rooms were in a worse condition than 1250. So we stayed in 1250 and turned of the air conditioning to try and remove the damp smell after a few days everything we had was damp and began to smell like the room. We complained to our rep Pauline who admitted that the rooms were damp but said there was nothing she could do but advised us to leave the air conditioning on. As it was the Jamaican humidity (which was rubbish) We had continuous problems with the door key card which would and then would not work until day five when the door lock gave up all together! Of course we were offered another room but I pleaded with the receptionist that majority of the rooms were of a poor standard she told me there was nothing that could be done and I had to choose one, but then she politely said that the master suites were in good condition so I had no choice but to upgrade to one of those for an extra £200 pounds.One our first night in our new room I was woken at 2.am by my partner who was covered in tiny spiders we videod them as evidence. The next morning I told reception and they sent a maid with some spray to spray the room which made it inhabitable for most of the day, that night we had cockroaches in the bedside draws and again I complained to the rep showing her the pictures I took of them. I could not believe that it was day 6 day and we still had not settled down to our holiday. We were infested with spiders again so I demanded that the rep move us she said she could not. I demanded again that we be moved to another hotel and was told it could not be done, she asked us to wait awhile while she went to see the manager and to my surprise she came back about 10 minutes later and said they are throwing you out of the room. You can have your upgrade fee but they are going to charge me for the 2 nights I stayed in there.So I spoke to the supervisor myself who said look if you don't like the room you need to leave it. In the end we had to bribe a maid to get us a tin of insect spray and spray the room ourselves before we went out. Some days there would be no hot water, there was even a couple of mornings that there was no water at all. the food was poor especially for a platinum service and the other restaurants are hit and miss affair because you never know when they are open. The other danger I must mention is the floors are so slippy that you have to tread slowly for fear of slipping. literally I could not wait to get out of there. I see they are still offering the hotel as a five star with a platinum service rating. I am currently seeking legal advice against my travel agent with the hope of recouping some of the cost for this shambolic holiday to the CLUB HOTEL RIU....

  • larryx2 : Brampton, Canada
Not what I remember Resort

Both my husband and myself have been to this resort in previous years and had enjoyed exceptional service, food, people, grounds, etc.Hence, this is the reason I recommended going back with friends this year! WHAT A MISTAKE!!!We upgraded our package to premium and expected the services listed in Riu website once we got there!! This was not money well spent!!Restaurants were closed most of the time, and times were not listed on the billboards correctly outside of each restauranWe had no exclusive use of the premium beach, again listed. Trouble getting towels, especially washcloths each day. Our mini fridge was stocked every other day but only on per use basis. Soft drinks/water that was half finished were put back in our fridge with no new stock replenished. We made it an adventure to get ice, as the machines were located on the far side of the first and third floors to where our beachfront junior suite was!! The second floorService of the staff needs improvement, with an exception of very few staff! This is now a non-smoking resort, but many still smoke, myself included especially when there's a drink in my handbut no designated area nor ashtrays providedJamaica remains special in my heart and always will, but Riu Ocho Rios has broken my heartTime to update and rethink!! It was in my opinion a 4-4.5 star resort once, but now3-3.5I will not recommend this resort in the future to anyone!!Buyer beware

  • Kelly M :
Best holiday in Jamaica at Rio

Best hotel we have stayed at as a family and friends 20 all together staff could not do more for us rooms was cleaned every day entrainment was great Kelly bird man and more white party on the beach was brill dance the night away Pauline from tui best rep ever food was great will be going back to see u all 😎😎😎

  • :
Not kid friendly room smelled terrible

We just got back from what we were hoping to be our dream vacation. First of all the pools close at 6pm. Leaving nothing for the children to do after 6. The entertainment in the early night defiantly wasn’t kid friendly. It was geared more for the mature crowd. Our room smelt very musty. Now our clothes that we took on the trip have a terrible smell. I have washed them several times and had them air outside. And, they still smell. The box spring the bottom part of the bed was bare. No sheet no bed skirt nothing. I have never stayed in a resort, hotel, or motel that has a part of the bed not covered. The food wasn’t good. The staff if you wanted to wait for something special prepared in the buffet was always looking for a tip. They seemed as if they were doing you a huge favor to cook the item you requested. We have traveled to Jamaica before and stayed at a different resort. I wouldn’t recommend this resort.

  • jone2008 : usa
Thank you Riu for another great stay!

Third visit in as many years and once again was not disappointed. Stayed in ocean front in deluxe wing which had a beautiful view of the Caribbean, and close enough to enjoy listening to the waves on the beach each night. Close enough to pool, food, and entertainment, but seems distant from the main crowd. Room was clean, no mold or odors (as many others seem to complain about), and housekeeping took great care of it daily. Drinks were restocked adequately though not daily. On the night of the weekly beach party, expect a lot of noise till 11pm (so you might as well join it!)Front desk staff was friendly and quick at check in, and checked up on us during our stay. Really appreciated the friendly staff all over the resort who often go out of their way to stop and talk, or simply ask how your stay is going. They really make the difference, especially the entertainers roaming the beach and pool areas. Food was plentiful at all hours of the day but average at best. No worries though, you will find something you like. Our favorite was seafood night in the main dining area and the jerk chicken hut on the beach. Sir John/Richard restaurants are good but expect a 2-3 hour dinner. Only complaint was the Japanese restaurant never seemed to be opened so unable to try it out. Beach was beautiful and clean. Plenty of shade from the palm trees and lots of lounge chairs. Staff takes great care with cleaning it each morning and throughout the day. Water was warm and the snorkeling out on the reef was great. Seen many fish, a spotted eel, and squid. Depending on what you are looking for, there are two large pool areas, not excellent to hang out at. One is quiet with an infinity pool, the other is noisy and more for the rowdy crowd and entertainment. Lots of places to lounge either in or out of the pool, sun or shade. Both pools also have swim up bars. Towels are available but you need a card to get them. Don’t lose them or you may be hit with a $35 charge at check out. We didn’t bring kids, but resort seems a safe enough place and lots for them to do, and we noticed staff giving them extra attention. There’s a water sports desk on the beach with paddle boats, sail boats, and paddle boards. Think you can also rent snorkel gear and day trips here, but we only used it for scuba diving. Buyer Beware: make sure you get everything in writing and a receipt. Heard complaint from a fellow guest about them demanding more money after using their services. Also, not sure how much you can trust Scuba Caribe personnel peddling on the beach.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Breakfast, lunch and dinner daily (buffet and made to order food stations)
  • Continental breakfast at beach/pool restaurant
  • A la carte dining
  • Snacks daily
  • Domestic & select international drinks
  • Replenished in-room mini-bar & liquor dispensers
  • Lounge chair & towel service by pool/beach
  • Introductory scuba lesson in pool
  • Sailing
  • Windsurfing
  • Snorkeling
  • Kayaking  
  • Tennis
  • Volleyball
  • Use of fitness centre
  • Sauna/jacuzzi
  • Daily activities
  • Nightly entertainment
  • Entrance to Pacha Discotheque (drinks included)
  • 846 rooms
  • Restaurants including made-to-order food stations
  • Pizzeria and Italian restaurants for continental breakfast, lunch and dinner
  • A la carte restaurants including: Asian, Gourmet and Steak house
  • Bars including Swim-up bar
  • Pools
  • Children's pool
  • Fitness centre
  • Sauna w/sauna
  • WiFi in lobby
  • Car rental
  • Beauty salon (fee)
  • Massage and beauty treatments (fee)
  • Watersports centre (fee)
  • Parachute sailing (fee)
  • Waterskiing nearby (fee)
  • Scuba diving nearby (fee)
  • Horseback riding nearby(fee)
  • Golf nearby (fee)

Hotel Rooms include:

  • 2 double beds
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Phone
  • Radio/alarm clock 
  • Mini-bar with complimentary soft drinks, water & beer
  • Liquor dispenser with rum, vodka, whiskey and gin
  • Mini-bar
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony
  • Max occupancy 3 adults or 2 adults & 2 kids

Ocean View Rooms include:

  • Same as above with ocean view

Junior Suites include:

  • Located in the Deluxe wing
  • Larger than Oceanview Rooms
  • Split level with separate sitting area and sofa
  • Bathrooms w/hydro massage tub and amenities kit
  • Double sink & vanity mirror
  • Iron and ironing board
  • Concierge service and exclusive access to 1 of 2 gourmet restaurants

Kids Deals - Two kids 12 & under stay & eat free. Pay air & transfers only. Limited availability. Only applies to Hotel Room.

For the Kids - RiuLand! The dynamic new RiuLand concept will introduce kids to nature, ecology, group sports, theatre & cultures of the world through play. Kids are divided into two age groups, 4-7 and 8-12, each with their own programs & entertainment. Whether participating in Riu World, Ecoland, Riu Olympics or performing on stage, kids will find fun in participation.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Free Weddings and Vow Renewals - Includes: services of an on-site coordinator, bouquet of flowers & matching boutonniere, decoration for & set-up of the ceremony location, 2 bottles of sparkling wine, cake for up to 10 people, dinner at one of the specialty restaurants, CD or recorded music during ceremony,  10% discount on all spa services (restrictions apply),  surprise gift and fruit basket. Legal documentation and fees not included. Additional services available at extra cost. Valid for reservations of 5 or more rooms. Please inquire for further details.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Ocho Rios
    Ocho Rios,Jamaica

  • Hotel Contacts
  • Extra Info
  • Disclaimer
ClubHotel Riu Ocho Rios
Mammee Bay, Ocho Rios Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.