Grand Bahia Principe Jamaica
- What's Included
- All Inclusive Features
One of our more popular all inclusive resorts in Jamaica, the Grand Bahia Principe Jamaica is a good choice for couples, singles and families looking for a high quality all inclusive resort. The junior suites are ample in size and the large free form pool is impressive. The beach here is semi man made which may be a turn off for some, but otherwise this is a great all inclusive resort in Jamaica.
At first I'll be honest I didn't appreciate the laid back atmosphere...coming from a busy life in Canada it can be a culture shock. Staff seemed disinterested at first, but once I shot a smile and a wink, they opened up. Front lobby girls are treated poorly from some guests, it was sad to see. They truly are doing their best! I thought the grounds and buildings we're beautiful. If hallway carpets ruin your vacation I feel sorry for you. They are crooked in spots, and after a day of mojitos and the beach, my boyfriend and I made it a game. But seriously?!? Carpets in hallways are a common complaint on here- get a real problem! Once I was settled in everything was so amazing!! Resort is big, so wear appropriate footwear. Rooms are beautiful, I recommend the ocean view! Beach is beautiful, warm and perfect! A walk away....but worth every step! We were always up early so we could get a good spot and enjoy the weather. Food was awesome, I'm a tad picky so I had an omelette every morning. Go to beach hut for lunch - jerk chicken is delicious and if you don't like meat on the bone, they will happily just give you a piece of chicken breast. Tip the staff, (I can't believe the people on here appalled by tipping. Jamaica is a developing country, and most resort workers are the only income their family has...if you can afford a vacation you can afford to tip.) Mojitos are the best I've ever had, rum punch is dangerous and my boyfriend loved the beer! The bartenders were awesome and fun to chat with! If you travel with a big group do the catamaran thru Sandles Resort, those guys know how to party! We had one all to ourselves (18 couples) and it was awesome. The bus driver also stopped at a Jamaican Patty place. I didn't have one (picky eater) but all of my friends loved it! We're going back this April, we're going to Cancun first for work and then Jamaica!! This time I am welcoming the culture with open arms, and my bubba! Have fun and chill out, you'll love it!
This hotel was a test trial for our upcoming wedding in 2017 tosee how the rooms, food, grounds and service would be like.I felt that we were given incorrect information or, I should say misleading information. We were told to come the next day to see if we could get a tour or possibly, an upgrade to one of the nicer rooms on the Grand side. When we got to the front reception desk it appeared as if no one wanted to help. We were told that they can't do anything about getting us to see a room, or getting us in a room because the rooms weren't clean. I found that hard to believe.On our first night we went to our room, the balcony sliding door seemed to have been broken into, the locking system was broken and looked as if it were bashed in with a hammer or forced open with a crow bar; then the safe that we paid for wasn't working. We called front desk and they sent someone to fix the safe, the batteries were changed on the safe but now my key card needed to be reprogrammed. When I mentioned the balcony door I was just told that it is a maintenance issue. No one came to fix it. I think as a guest we should all feel safe in our rooms and we didn't. No one fixed the door or attempted to fix it. Numerous issues even with getting our safe fixed. To top it all off my fiancé was screaming because she saw a roach in the room. All this happened in just thirty minutes of checking into our room. We eventually got moved to another room on a higher floor (5th floor). But there were still safe issues. I felt that no one cared or even tried hard enough to help with anything. Even after changing our rooms we were not 100% satisfied.I was sent a survey to complete after we got home from our trip. Your rating system gives an option between bad and poor and to be honest I'm not sure which is worse. So I would say rooms were bad and poor.I found that the staff who helped me with towel service and cleaned our rooms were very helpful. I truly feel that the high point of the resort was the great tasting food, the great cooks and kitchen staff and how beautiful the grounds were. If it weren’t for these, I would not even think twice of coming back.The service we got for five days does not reflect the rating of this hotel. For the money we paid for just 5 days and the rating that this resort is said to have, I think you need to do better with service. All guests should be treated equally whether black or white or fellow Jamaicans from home or abroad. I felt that I was not treated equally as an issue occurred when my relative in Jamaica came to visit me on. I went to the front desk to inquire about the protocol to have a visitor at the resort and I was not given any information about any regulations. I was told that there will be no problem and to have him just come right in.The next day when my relative arrives at the security gate, he was told that he cannot come in until after 9am.This was all new information to me. I spoke with the security directly and was told they are just going by what the rules which I totally understand, so I took the matter up with an employee at the front desk who said that he is allowed to enter until after 10am. This is extremely frustrating, I even explained that I haven’t seen my cousin for over 20 years and I was still just simply told that those are the rules and they cannot let him in till 10:30am even though I explained that I am paying the 75 US dollars for a day pass. Now this was frustrating and also embarrassing. At this point I was waiting at reception for a manager/supervisor which seemed to be just another run around, so I walked away and waited with my cousin after they let him in. I was made aware that he is not to leave the lobby area, as if I was planning on sneaking my cousin on the resort. The level of poor service was unacceptable in addition to the lack of information provided is extremely discouraging considering we are looking for a resort for our wedding guests.They only thing I enjoyed was the amazing food and how nice the cooks and kitchen staff treated us. I think the floor staff should take a page out of the book the cooks and kitchen staff are going by. I would give them all a raise. Amazing I tell you. After dealing with the issues I've been having with the front desk staff, eating good food and relaxing made my day. I would only come back because of kitchen staff and the grounds.Overall, my feedback is that the front desk staff need to trained or re-trained on how to deliver excellent customer service. In addition, Management need to be aware of any issues experienced by guests and take swift action by contacting their guests directly. The resort is ultimately responsible for all issues and we trust that the customer service will improve to 100% satisfaction.
A friend and I came to this resort for a quick 5 day getaway and our expectations were met and then some. The staff at check in was amazing .... with our package we were only supposed to get 2 a la carte meals included , but were given 4 which meant we didn't have to eat at the buffet for any of our dinners - was definitely an awesome surprise and made us feel pretty special. With saying that, we did eat at the buffet for breakfast & some lunches ( when we weren't lining up for more jerk chicken at the beach buffet ... so good!) and the selection and quality were great. The grounds are beautiful and I quite liked that the resort was large, the lit pathways at night time were so pretty.The water was amazing and I didn't feel threatened or bothered by the guys in the water trying to sell their stuff - harmless and nice when you tell them your not interested. I am returning in April for a wedding and am counting the days til I can get back to paradise !
Just back from 10 days at this resort. Very disappointed with the buffet food. The steam tables were not high enough and the food luke warm. The selection was suspect (liver for breakfast?) and lacking. At Breakfast you had a hard time getting common items (eggs/ bacon) but there was lots of fish. Good omelets' if you wanted to line up for 20 minutes. Same thing for lunches and dinners. Ala Carte restaurants are good. Entertainment lacking. Overall for what we paid, we have had better elsewhere for less money. Rooms are okay but hallways and elevators need serious updating / servicing. Rugs dirty, stained, paint spills/smells all throughout. Resort is 10 years old and needs basic maintenance. The property and landscaping is very nice (outside) but the inside needs serious updating.
Never have I stayed at a hotel where all of the staff, without exception, are concerned that your stay is perfect. We stayed in the adults only side of the hotel (Don Pablo Collection) and just couldn't find fault. Our suite was amazing with pool and sea views. The beach was quiet and well attended by staff. I can't praise this hotel and staff enough and couldn't begin to tell you how wonderful those staff are and how wonderful they made our holiday. We will be returning for sure.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch, and dinner daily
- 3 a la carte dinners per week
- 24 hr food and beverage service
- All drinks (Domestic and selected International brands, House Wine)
- Introductory scuba diving lesson
- Tennis (1 hr per stay)
- Daily activities
- 834 rooms
- 1 buffet restaurant
- 4 a la carte restaurants (Gourmet, Japanese, Italian, Steak House)
- 6 bars including Beach bar, Swim-up bar,
- 4 outdoor pools
- Shopping plaza
- Fitness facilities
- Scuba diving on-site (fee)
- Motorized water sports (fee)
- WiFi (fee)
All rooms are Junior Suites and include:
- 1 king or 2 twin beds
- Ceiling fan
- Satellite TV
- In-room safe (fee)
- Balcony or Terrace
- Bathroom with shower
- Mini-bar (fee)
- Living area with sofa
- Max occ 4, up to 3 adults
Kids Deal - First child 12 and under stays and eats free when sharing a room with 2 adults.
For the Kids - Kids 4 to 12 enjoy supervised activities daily at the Kid's club, babysitting service (fee), and Kid's section of main pool.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Weddings - Wedding packages are available. Please inquire for details.
Resort Location Map
Grand Bahia Principe JamaicaRunaway Bay,Jamaica
- Hotel Contacts
- Extra Info
Salt Coopers, Runaway Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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