Luxury Bahia Principe Runaway Bay
- What's Included
- All Inclusive Features
I really struggle to see how this hotel earned its five stars.After having traveled for more than 14 hours, we were told that because we were on a Thomson holiday, we had to wait. We stood around waiting for at least half an hour, and we were made to listen to a half hour 'orientation' about the hotel before we were allowed to access internet or given key cards. I travelled with my dad, and we had booked a single room with two beds. When we went into the room, there was one king sized bed. When I went to the front desk to see if anything could be done, i was ignored and told they could bring a small bed to put in the corner of the room for one night and we could change room the next day. After a long day of travel, we were made to wait until 11:30pm for the beds to come because 'there was confusion with the staff as to which room the bed was to go to'.The next day when it came time to change room, the woman at the front desk was incredibly rude. We were unable to find our room and when I asked for a bell hop to help, I was refused because they were 'busy helping arrivals'. We finally, after walking up and down the hotel for an hour, found a staff member willing to help us. Our new room wasn't labelled well on the map and had no lift access, so we had to carry our heavy luggage down a staircase.As the week went on, we were constantly harassed by staff in the lobby about investing in the hotels time shares in the 'luxury' hotel, which they insisted weren't time shares. We couldn’t get away from the constant selling!Water sports unavailable whenever we went to the beach.Male staff members were extremely seedy and didn’t seem to know any boundaries - made my cousin and I feel extremely uncomfortable walking around the resort alone.For an all inclusive restaurant, food should always be available, but it wasn’t. The beach bar was appalling - flies everywhere, sparse food and rude staff. For some reason, the pool bar closes at 5, so you have to trek all the way to the lobby area if you want a drink, and even that bar closes at 11 so you have to go all the way to the village to go to the sports bar which again closes at 2! In the buffet, tables were rarely set properly and waiting staff seemed to not care about any requests, taking an extremely long time or just not coming back at all. However, one staff member was excellent! His name was Fitzroy - he took his job seriously and really cared about providing excellent service.Finally, excursions were extremely difficult. The people at the front desk didn’t seem to know what was happening or when coaches would be arriving, making each trip out of the hotel unnecessarily and extremely stressful and long winded.
Carol at concierge is very helpful when it comes to guests needs and accommodations. She is always very polite and patient. Winston Carter went out of his way to make my stay the best it could be. Leonardo, the man who works with teens in and around the pool is very welcoming and patient with all teens and children. He is truly inspirational and it is evident that he is very passionate about his job. Adam, a server working at Garden Grill for breakfast and lunch at the Beach Restaurant was very polite and helpful and provided great service for a buffet.
Just got back from a family trip to Jamaica with my husband and two young kids, 4 yo and 19 months. My 4 yo had a great time at the water park each time we went; he didn't want to leave. My 19 month old enjoyed playing in the water. The hotel itself was very nice. Our room was comfortable and the mini bar was restocked each day with beers, water, sodas. The only downside was that when we first arrived there was no hand soap or bath rags in the bathroom. Once we asked for these, they came right away. Also, the day before we left, our towels weren't replaced and again we had to call housekeeping who came about an hour later. The buffet experience was ok. Food is plentiful, but they seem to regard quantity over quality. For breakfast, they have all foods imaginable as they cater to everyone. Lunch and dinner items are pretty much the same and they have theme nights. If you want to do something different, go to the a la carte restaurants. We visited the Japanese and French ones. The Japanese food was ok, but I really enjoyed the French food. The beach is gorgeous! And the pool is quite large. Back to the beach... it was just amazing, clear, warm water... you can walk out for about 50 ft. Snorkeling is recommended. Overall, we enjoyed our stay here. If you've visited Jamaica before and don't need to leave the resort, this place has everything you need. Beach, pool, endless food, water activities, entertainment on site... Great stay.
We just got back on August 12th And I am going to try and be as honest as possibleFirst of all the resort is beautiful and very big.The food is ok. The beach infront of the hotel is small and quiet. If you want nicer beach it's about a 10 minute walk. The shuttle is not reliable at all. you have to ask security to call it for you. Few times we waited for 40 minutes and shuttle never came. Very frustrating Despite to all the negative reviews. We decided on this hotel because we have previously stayed at the Bahia in Riviera Maya and loved it. We booked for 10 days.The food here is OK better than Cuba but not as good as Mexico. The Alacartes were good. Japanese and Stakehouse the best. The Italian and Jamaican were so so.... The entrainment on the beach is great Kevin realy gets people going. The pool is nice but we did not spend a lot of time in the pool. The beach to the left on the resort is nice. But far from food and hotel.Now to not so great and issues we encounteredHad to wait for almost an hour at the airport outside for some sketchy mini bus from 1969 to pick up us up. The driver did not say one word. Having traveled to Mexico and Cuba we are not used to that. He drove for over an hour without saying anything. We gave him a tip and barely got a thank you.Once we arrived in the lobby there was a huge line up, we were hot and thirsty. No one said a word to us or offered us a drink untill we reached the counter Finally we got our key and towel cards. Prior to arrival We upgraded our room to seaview room and asked for extra bed and a higher floor When we arrived in our room, we did get seaview room, however tucked in the corner and half a view of a worn out wall. The furniture on the balcony was cheap worn out plastic and table had one leg broken.The bed was not there and the AC was not working properly. I called 7 times only to be told someone was on their way. No one ever came.Finally they brought us extra bedsheets to make up one of the couches, the houseeking man felt bad when he saw two double beds for 4 people. We are pretty tall. He managed to get us the extra bed next day.The AC guy never came the whole 10 days. The customer service is horrible. The ladies that deal with money exchange at the front desk don't know how to smile and they look like you are bothering them.The store in a hotel is a rip off. My husband and my son got a bad cold and DayQuil (box) $25 dollars US. Bag of Doritos 9 US dollars. Box of 8 tampons 6 US dollars. The elevator is tiny and hot and constantly not working in building 13. I got stuck in it once. The buffet has a stupid policy that they need to seat you. This creates unnecessary line ups.The worst person at the buffet Orchid was Andrea. I asked her a question and she gave me a dirty look and did not even answear me. I watched her how friendl she was within other staff but the guests she treated like they were a bother to her.The cleaning lady did a great job, The worst thing of all is that my husband on two occasions saw cockroaches in the room but did not tell me untill we left and were at the airport because he knew I would've not slept if I knew. During our stay I met few people that complained of the same. Horrible customer service and cockroaches. We also witnessed a drug bust on the beach. One morning all kinds of security running around with rifles. Pretty scary when you have a family with you.To sum it all up we were pretty disappointed as we have stayed at the Bahia Principe in Mexico and it was great and nothing compare to this.
This is my 2nd visit to a Bahia Principe property(stayed at the one in the DR last year, reviewed here as well). It will most likely be my last.Welcome arrival barely existed as did help with luggage. Some were taken, others brought up by the guests, including myself. The bell hop welcomed us, no one else. No cool washcloths. Back to that in a bit.Was told they were at capacity and they couldn't give me the room I bpoked, a two bed unit. When i pushed the issue, saying why give me the option upon booking if that's not wjat I can have, I spoke to several supervisors, citing that I was traveling with my special needs daughter,who also has a hip replacement and uses a cpap machine ans was told by reception AND supervision that a second bed would be placed in the room. Check in is 3:00,and still no room (we arrived by 12). Room still was ready. Waited til 3:30 and the my friends and I had to get stern and the rooms became available. No second bed. Next day, asked again and again and late that day ( really late) they threw a gnarly looking TWIN size bed in the room that my daughter had no intention of sleeping in. We shared the king bed.Now back to the washcloth issue. Everyday, EVERYDAY we requested and got none or got them really late. More often than not, we used the larger hand/face towels as washcloths.Power outages twice during our stay. Our jacuzzi tub did not function. Called and had a "technician" come, saying that it was the transformer and it would be replaced shortly. Never happened. Never came back. Surley maitre'd at the Jamaican restaurant NEVER cracked a smile, not welcoming AT ALL. The beach is small and very stoney albeit pretty, but I am used to expansive Jamaican beaches such as those offered at the Sandals chains. No comparision. The pool, though massive is overcrowed with rowdy kids and adults and floaties and balls of every sort. The water polo games inclusive of tje goals took up the pool and swim-up bar area, there by making it impossible to enjoy after awhile. Rougj housing ruled and no one stopped it. No one stopped the smoking or vapping poolside. My last full day there, a LARGE group arrived and took over the pool area. Rowdy, loud, the beer chugging contest and dive bombing in the pool turned it into a frat/spring break vibe. Too much. Bathrooms often had backed up toilets.The food was excellent for the most part EXCEPT!!!, most often, the roasted chicken was not cooked throughout. Had to have it brought to the servers' attention to no avail. Each day, same thing all week.The best service came out of the beach buffet from server, Ackeel Thomas. He was the absolute BEST! The service and care you come to Jamaica for. Truly attentive and above and beyond. He watched for me and my special needs daughter so well. Loved him. Drinks were great with Appleton rum which is EXACTLY what you want in Jamaica! The entertainment was awesome, especially the Michael Jackson show and the dance troupe. Big up to Kevin and Adrian from the entertainment staff. The property is beautful and well kept.This is supposed to be a 5 star resort, both in Jamaica and the DR. Runaway Bay is 100% better than the one on in the DR, which is beyond poor. But this resort still has a great deal of improvement to consider itself so. I doubt very much that I will be returning to this brand overall.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome cocktail upon arrival
- Separate check-in and late check-out (subject to availability)
- Daily buffet breakfast, lunch and dinner Snacks
- Unlimited a la carte dinners (reservations required)
- Unlimited domestic, select international and premium brand drinks
- Mini-bar restocked daily (water, soft drinks, beer and alcoholic beverages)
- Concierge service with direct phone line
- 24-hour room service (light menu)
- Turn-down service
- Butler service
- Beach towels, bathrobes and slippers in room upon arrival
- Exclusive pool and beach areas with waiter service
- A variety of daily sports
- Selected non motorized water sports (1 hour/day)
- Free Wi-Fi throughout hotel
- Daily activities program
- Live music
- Nightly entertainment
- VIP room amenities
- 20% spa discount on treatments only
- Admission to the disco (drinks included)
- Access to all services and facilities at the Grand Bahia Principe Jamaica
- 80 rooms
- Located within the Grand Bahia Principe Jamaica resort complex
- 6 restaurants
- 8 bars
- Lounge chairs and towels
- Medical services (fee)
- Scuba diving centre (PADI) (fee)
- Spa (fee)
- Tennis court
- Golf course nearby (fee)
- 1 king-size or 2 double beds
- Full bathroom with hydromassage bathtub
- Bathrobes and slippers
- Living room with sofa bed
- Satellite flat screen TV
- Coffee maker
- In-room safe
- Balcony or terrace
- Free WiFi (2 devices)
- Occupancy up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Luxury Bahia Principe Runaway BayRunaway Bay,Jamaica
- Hotel Contacts
- Extra Info
Salt Coopers, Runaway Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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