Luxury Bahia Principe Runaway Bay
- What's Included
- All Inclusive Features
So my best friend, her parents, and I stayed at the Grand Bahia Principe in Jamaica from June 14-18th, 2017 for our birthdays. The flight was very smooth with Caribbean Airlines. It was an okay experience as the transfer from airport to hotel and back went without any hitch. When we got to the hotel, it took about 3 hours for us to get our room because the hotel did not honor our request for 2 double beds as the room was for 2 single women and explicitly placed in notes for reservations and they were very aware. The front desk went back and forth with us about it and only offered a king bedroom with a cot to be brought in and we would have to wait to possibly get our room request the next day. After asking for a manager the front desk agent Ishana miraculously found a double room but it would be a in different section and building from my best friend's parents. On top of that, the room had a partial ocean view which we paid for a full sea view in our reservation. After being promised that changes would be made the next day, the manager on duty the next day did nothing nor did he try to remedy the situation. He simply brushed us off and advised there was no availability but that wasn't the case as we had walked through the hallways of my friends parents building and they were plenty of rooms which we saw double rooms that were being cleaned after guests checked out as we even asked the maid. Not very happy about the interaction and it left a very bad impression with us.Rooms- The room was okay and the bed was not the most comfortable but it would suffice. Our maid Dawnette was very good and she worked extremely hard and asked if we needed anything everyday which we appreciated. The bathrooms however are very dated and the shower door could not close. Resort- The grounds were kept very nice but you can see the wearing and age of the hotel. It will need updating especially the carpet and elevator. The elevator was slow and very hot! The resort itself had certain parts that had a faint smell of sewer which was not pleasant. The staff outside of front desk was very nice, however beware of the timeshare agents as we were lured into in and it took about 4 hours of our first day there. They are very aggressive and they try to sell you the luxury side which I didn't see a huge difference except maybe the lobby, restaurants which most was shared by both sides and the pool area which was adults only on luxury side. So don't even bother wasting your time.Restaurants and Bars- The food was good..the Orquidea buffet had some great selections especially breakfast. The Pisces restaurant which is near the beach was good, the jerk chicken is amazing! Don't believe the whole hype about not being able to get into the a la carte restaurants. We were able to try the Garden Grill which was really good and the Don Pablo which was excellent.The bars were okay, however the drinks were a little weak. The bartenders were really friendly and always tried to make their specialty drinks.Entertainment- There was a show every night and activities by the pool every afternoon which made it fun. The last 2 days of our trip we had rain all day but the hotel created activities to keep people from being bored. The club was okay.. the bathroom started to over flow and there was sewer water on the dance floor. That was our cue to leave as there was no one trying to fix the problem.Excursions- We were only able to go to the Blue Hole in Ochos Rios which was phenomenal. I would highly recommend Peat Taylor Tours and tour guide, O'neal who was excellent and kept us entertained as he drove us through Ochi and helped us with the excursion!!Would I return to this hotel? Probably not. Customer Service goes a long way especially if you are paying!
The room was super clean. Staff could be friendlier (not impressed with some of the professionalism). But, the ones that were friendly were amazing.We mentioned we were there for our honeymoon and nothing special was done.Michael, Oshane and Akill (at the restaurants) were our favs. They always went out of their way to make us feel welcomed. As soon as they saw us, they called us over and got us seated right away. Hats off to those fellas.
Myself and my partner have just arrived home after a two week stay at the GBP Jamaica. After staying in the GBP Tulum in Mexico last year we had high hopes for this hotel, and of course they lived up to them!When we arrived at the hotel we were whisked away to a speedy check in at reception and then one of the staff brought our luggage to our room for us. The room were amazing, very spacious, large bed, fridge that is stocked up everyday, television, large bath and separate shower. We couldn't have asked for any more from our room, it was gorgeous. Our room number was, 16402, which directly looked over the pool area and sea.The hotel grounds were also gorgeous. Beautiful scenery throughout the hotel. Everything was always kept clean and tidy. There were always staff around cleaning any rubbish up, and cutting the grass and trees surrounding the hotel.The beaches were amazing. I've never seen beaches so beautiful. White sands and crystal clear waters. The beaches were a lot better than those in Mexico. The beaches are quite large too, so they aren't always packed and super busy.The food at the hotel was great. You have to try jerk chicken at least once in Jamaica! There was different themed nights each night, so the food differed. The only complaint that we had about the food was breakfast, we often skipped breakfast due to the lack of variety. It was the same everyday. Us British needs a good sausage, beans and bacon to help us kick start the day! however, none of that was served. That was our only issue with the food. The Piscis restaurant down by the beach was gorgeous, such lovely scenery too. The staff are all so lovely and friendly throughout the hotel. However, drinks service in the buffet restaurants was sometimes hard. I appreciate that they are busy, however, not only would it take them 20 mins to come over and ask us what we would like to drink, it would then take them a further 20 mins to bring our drinks over. I think the buffet restaurant would have benefited from a coke and water dispenser for people to use themselves. This would help the staff have less to do and people like me who ended up finishing their meal without even having a drink at all!We did four trips through Thomson. We did the cool runnings trip which included a boat trip, snorkelling, dunns river falls and then a boat party on the way home. This was personally our favourite trip. Then we did the Martha brae rafting, which was lovely and relaxing. We did the Bob Marley tour, which we probably wouldn't do again but it was our first time in Jamaica so we felt like we had to. Finally we did the Mystic Mountain tour which was a great, fun filled day out!Unfortunately, whilst we were away we had to use the medical services that the hotel has to offer. We went to see the nurse that was on site, who said that she would have to call a doctor in to come and look at my partner. So, she called the doctor who basically just asked for his name, DOB, where he lives and said that he needed to go to the hospital. This cost us 215 DOLLARS!!!!! I thought maybe she would've actually examined him, but no, nothing at all was done. We should've just went straight to the hospital instead of wasting money and time! We had to have a taxi from the hotel to the hospital in montego bay which cost us 180$ each way! yes that 360$, which we are not able to claim back on our travel insurance!!! When arriving at the hospital in montego bay, we were hit with another consultation fee of 171$, where the doctor actually examined him and said that he needed an ultrasound. We then had to pay a further 389$ for the ultrasound and 40$ for one weeks worth of medication. I am thankful of the work of the doctors in the hospital in montego bay but feel fully ripped off by the doctor at the GBP hotel. 215$ for nothing!! if you have any problems whilst being away and believe that you need hospital treatment, just go straight to the hospital and save yourself the hassle and money!Overall, we had a very pleasant stay at the hotel. However, when returning to Jamaica we have decided that we are going to stay in Montego Bay as there seems to be a lot more going on down that way.TOP TIP: don't take jamaican dollars, only take US dollars. They were an absolute nightmare, and everywhere accepts US dollars. So much easier!
WOW,WOW to the ocean!! Could not believe it was comparable to Cuba Santa Maria! Unless it rained, it was so clear. Was so beautiful!Big resort but very easy to figure out ways to get around and where you need to go in a quicker way! Just need to check it out first day kind of thing. Your room would be near the lobby area but if you walked down the hallway the other way it would take you out to the side and closer to the beach! Stay away from those staff ladies who want to give you a Jamaican bracelet and invite you to a meeting. It is time share stuff!!The driving piece when you get out of the airport was a bit disorganized but got figured out. Don't buy beer at the airport, very over priced! BEACH:• Incredible, breathtaking! • Swam at the beach over by the beach restaurant • Could see your toes most of the time!• Security guards around which was good for safety• There would be a dude in the water trying to get you buy souvenirs, would just say no, they were also selling other stuff, they leave you alone when you say no!• The sand has a few tiny rocks and a few rocks when you go into the water but still beautiful! ROOMS:*Very clean*wood post beds, nice! Pretty comfortable!*washroom had a Jacuzzi tub, we stay away from those! But the shower was nice slate stone and clean!*air conditioner was great*fridge was stocked with water, pop and beer every day!*was in the 1400 suites, could hear some of the lobby music a few nights not too bad.*have to pay $6 USA dollars a day for safe but recommend it. RESORT LAYOUT/GROUNDS:*takes the first day to figure things out and where they are and then you are good! Big, can feel overwhelming but found it really easy to get around and find things when we check things out right away!*VERY CLEAN GROUNDS, beautiful! FOOD:*Really good! The la cartes were awesome!*Service sometimes at main buffet was a bit slow to get your water, tea, coffee. You can get your own juice though so that helps! *General Buffet: Orquidea is the name:*the main buffet Orquidea was good, had themes for supper but still had the regular stuff every night! You could eat here for breakfast, lunch and supper. *Gets a bit repetitive! So enjoyed the La cartes. Make sure you book them your first full day there. Beach Restaurant: Piscis is name:*We enjoyed breakfast at the Beach Restaurant our first full day but then they were not open for the rest of the week for breakfast due to low numbers that week. The lunch at the Beach restaurant was awesome, with an amazing view and the beach you swim at was right there. *The jerk BBQ chicken was awesome, this is what we ate all the time there! They have sauces with different spices separate for you in a bowl in case you don’t want it too hot!*Staff pretty nice over here! *AMAZING VIEW!!! *Breakfast is always the best! Go to Beach Restaurant if it is open the week you are there! A La Carte restaurants:Steak House: was really good! Steak and potatoes came served and then the rest you get yourself at the buffet in that building.Gourmet Restaurant: WOW! Very neat! French food! They brought our steak, veggies and potatoes on this little French tea cart and made our plates fancy right in front of us! Dessert here was really good!Japanese Restaurant: was our favourite! Book the dinner where you sit around the grill and your own chief cooks for you! Amazing! You do sit with other people to fill space but it was nice! Really good food!!!! POOLS:*the pool was HUGE! With different sections! So if you have kids and want to be away from the pool swim up bar you could. Really nice pool!*if you go there after 3 pm in the afternoon lots of people are drunk so not best spot for kids at that point! *the fitness aerobics was awesome and a lot of fun!Staff:*We founds some staff went above and beyond to serve you when at buffets etc. The La Cartes, service was a lot better. More focused on you. *found we said hi a lot more than they did at times, where as in Cuba everyone is like OLA! BARS:*Pool bar was good*main bar in lounge area is air conditioned room, nice service there! Antonio rocked!*Beach bar, found was a bit of a walk to get to from where we swam, good for you though! Excursion:*We did the Dunn Falls! Amazing! Was $40 USA a person for the one that is only a few hours. Need water shoes, you can buy them at the Resort for $10 USA or on the way the bus will stop at the locals booths to support them and you can buy them there. Or bring your own from home. *need to be able to truck over rocks and the falls, pretty physical but there was people of all ages there! Amazing experience a most do!*we wanted to go again, what an amazing experience! *Only bad thing was when you go out to your bus, tight timing you get bugged A LOT by the locals who have booths there selling souvenirs, just keep on walking and don't stop! Amazing trip, can't wait to go back there! Yah Man!
We stayed from June 9-19th and had a great time.We're a family of 4 with two kids ages 8 & 3.This is a long review. Overall we look for hotels that are not too small and have good value, kids activities, entertainment and food and this hotel fit the bill. We had debated between here and a smaller more family focused hotel but could stay here for 10 days for the price of 7 at the other place. We made the right decision.We have stayed at the GBP in Mexico twice and had a great time and been to Jamaica several times.Personally, I don’t think the hotel is that big. If you’re the type of person that doesn’t like to walk in general or want to get everywhere in the hotel in less than 3 minutes this isn’t the place for you. RoomOur room was in building 17- room 17516. We had a nice view of the pools and ocean. The room was in decent shape but would be due for a reno in a few years. A few water stains on the counter top and the drain in the shower was loose. Other than that everything was fine and very clean. Our mini fridge was always restocked but we had trouble getting coffee sometimes. FoodThe food was great. When we travel we want to eat the food local to the country. This was probably the most Jamaican food we’ve had on any trip to Jamaica. We had oxtail 9 out of 10 days. Ackee and Saltfish was in the buffet at least 5 of the days. Stew chicken, escovtich fish, fritters, boiled bananas, yam, plantain were almost always available. The plantain wasn’t always ripe. As it was mango season there was a lot available. Also Jamaican apple, jack fruit, papaya and sour sop were in rotation along with the usual melon, watermelon and pineapple. The curry goat could use some work.While we were there they opened a new Jamaican a la carte called Tallawah located in the snack bar by the beach. The food is a little more authentic – the oxtail had white kidney beans, this is the only place we had bammy (which was excellent,) and the set up had information on important figures in Jamaican history. Much of what was on the menu could be found elsewhere at some point in your stay. The jerk chicken was milder than the one served at lunch and didn’t have skin on it. We also tried the Garden Grill- good food and service; Don Pablo- best food out of the ones we tried and good service and Mikado. This is the first time we’ve done teppanyaki and the chef didn’t do any tricks at all. The waiter was entertaining but we had our cameras ready for a bit of fire and it never happened. Food tasted fine.The buffet is set up so you are seated at a table rather than trying to find your own. I found the people who were most frustrated came in an alternate door and tried to find their own seat or came to meals late in the service (after 9am for breakfast or 8:30 for dinner) and did end up in line ups. Especially on Jamaican night (water coconuts with rum) and Gala night when people were probably spending longer at their tables. At the beginning of our trip they were doing made to order breakfast burritos but they had stopped by the end. Kids ClubWe used the kids club several times. The kids had a lot of fun here particularly the tye dye shirts, fishing and contortionist performance by the waterpark. The night time shows for the kids were entertaining. They were great about getting kids involved in the activities by the pool in the afternoons.BeachThe beach is mainly shallow. For the most part, there are some rocks at the entrance before getting to softer sand. It was great for kids, especially the oldest who could go off an explore without fear of drowning. Never had trouble finding a chair.They don't have life jackets for kids so if you plan to take advantage of any of the water sports you might want to bring your own.Water parkThe water park is a good size and would be the most fun for kids probably 12 or so and under. It was a larger than I thought it would be- larger than the one in Mexico. They play kid friendly music here.EntertainmentThe reggae band in the lobby each night was amazing! We made this our spot to unwind in the evenings in the lobby bar. If we went on the balcony in our room we could hear them and continue to enjoy when the kids went to bed. We didn’t see too many shows- the Michael Jackson one was great.The music by the pool during the day was very good as were the activities. I did a yoga class one morning and it was sufficiently challenging for vacation. Service Overall we had good service. There was one or two times when we had slower service from a waitress in the buffet. The bartenders were great especially in the lobby bar, the snack bar at lunch and the beach.At the very end of the trip we waited almost an hour for someone to come help with the bags at check out. We ended up doing it ourselves when we fearful of missing our transportation to the airport. It was a sour end to what was otherwise an excellent trip.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome cocktail upon arrival
- Separate check-in and late check-out (subject to availability)
- Daily buffet breakfast, lunch and dinner Snacks
- Unlimited a la carte dinners (reservations required)
- Unlimited domestic, select international and premium brand drinks
- Mini-bar restocked daily (water, soft drinks, beer and alcoholic beverages)
- Concierge service with direct phone line
- 24-hour room service (light menu)
- Turn-down service
- Butler service
- Beach towels, bathrobes and slippers in room upon arrival
- Exclusive pool and beach areas with waiter service
- A variety of daily sports
- Selected non motorized water sports (1 hour/day)
- Free Wi-Fi throughout hotel
- Daily activities program
- Live music
- Nightly entertainment
- VIP room amenities
- 20% spa discount on treatments only
- Admission to the disco (drinks included)
- Access to all services and facilities at the Grand Bahia Principe Jamaica
- 80 rooms
- Located within the Grand Bahia Principe Jamaica resort complex
- 6 restaurants
- 8 bars
- Lounge chairs and towels
- Medical services (fee)
- Scuba diving centre (PADI) (fee)
- Spa (fee)
- Tennis court
- Golf course nearby (fee)
- 1 king-size or 2 double beds
- Full bathroom with hydromassage bathtub
- Bathrobes and slippers
- Living room with sofa bed
- Satellite flat screen TV
- Coffee maker
- In-room safe
- Balcony or terrace
- Free WiFi (2 devices)
- Occupancy up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Luxury Bahia Principe Runaway BayRunaway Bay,Jamaica
- Hotel Contacts
- Extra Info
Salt Coopers, Runaway Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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