Luxury Bahia Principe Runaway Bay
- What's Included
- All Inclusive Features
The food in the buffet was very fresh and replenished daily. The a la carte restaurants were very authentic. The rooms were spacious. The gardens were well manicured. Private beach on the doorstep. All in all a 5* star experience at a 4* star price.
This was my first trip to Jamaica. I was told over and over how much I'd love it there. The trip started off with rain. Yes,I knew booking it was hurricane season. When we arrived at the hotel and got checked in there was nobody to be found to carry our bags to our room. Trying to navigate around the resort took about 3 days because the place was just way too big for me! The amount of stairs being on vacation and walking to get to anything was ridiculous! The beaches are terrible; rocky and not deep at all for swimming/floating. The vendors drove me insane,every single day. The food was pretty good, outside of one experience of almost choking at the buffet one night. I was eating pasta made for me at the buffet and swallowed. When I did I felt something sharp in my throat and couldn't swallow. I had to stick my fingers down my throat and pull it out. I spoke with one of your people immediately and told him. I showed him the picture I attached here and he said "well its not a bone,its thyme". No,are you OK? I said "OK its thyme but I almost choked on it and if a kid had of been eating that they would have". He took a picture of it and called someone. He told me he couldn't reach Pierre but Public Relations would call me. I never heard from anyone for days. I called the desk and they told me I could speak to Michael Park or Andre. I went to the Public Relations desk and was told I had to go see them at reception. I wasn't spending my vacation chasing these people because I almost choked. Michael did call a few days later and offered for me to see him at 7am,little early being on vacation. Long story short,I never did see him. We had to call at least every second day to request towels and to have our fridge stocked. Our fridge wasn't stocked for more then two days one more then one occasion. The stairwells weren't lit at all when we first arrived for days. For my first experience,I'm in no rush to go back.
The first thing you notice about this place is thats it huge, 850 rooms or so. So be prepared to do some walking. Our unit was is the 18000 section which was great for us because it was close to the beach and the lunch beach restaurant. it is also close to the Village shopping area. The rooms we had we nice and staff had them cleaned and made up by late morning. we had a small issue with the safe that was fixed in an hour. we were on the 3rd floor which is the main level for walking to the lobby and bar areas. almost half a KM walk each way. Lovely pool area and swim up bar. Towels were supplied using a card system that you left your card with them and when you returned the towel in they gave you clean towels or you cards back. You need to return your cards back in at the end of your trip or there was a fee of $25/card charged to your room.
Awful service, awful food, snarky attitudes. There's not much else to say. Beautiful place, mediocre rooms, AWFUL service!!I got sick from the food twice and room service takes 4 hours or more, don't know why they offer it.
The hotel is huge and the facilities are fairly good with a nice large pool, several restaurants, a kids water play area and a beach, but there are many shortcomings to this hotel. The organization is terrible. It took about an hour and a half just to check in and the lobby, though beautiful, was extremely hot and humid, making the process very, very unpleasant. I had to change rooms during my stay and that also took several hours with multiple visits to the hot and humid lobby to get resolved. The property is huge and the facilities are pretty good as mentioned above but the maintenance leaves a lot to be desired. We arrived with a group checking in to 6 rooms. One room flooded and it took many complaint and a lot of visits to the customer service staff to get resolved. Another room had the air conditioner not working and again took all day to get resolved. Two of the remaining rooms had several issues with keys not working requiring long walks to the lobby to get the issue resolved as they were not willing to send someone to the rooms to sort it out.The food itself is actually pretty good with a large selection but the main buffet restaurant is uncomfortably hot and humid as are most of the other restaurants and the hall ways elevators and other common areas are equally uncomfortable to be in.Most of the service staff in the restaurants, bars, and pool are very nice but customer service at the front desk is absolutely terrible and the supervisors are not much better. By the way, the hotel overbooked weddings and asked our friends to change the date of the wedding shortly before arriving. They had to find a local wedding planner and get something else organized.The price is very reasonable but just be aware that you get what you pay for. I would not stay at this hotel again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome cocktail upon arrival
- Separate check-in and late check-out (subject to availability)
- Daily buffet breakfast, lunch and dinner Snacks
- Unlimited a la carte dinners (reservations required)
- Unlimited domestic, select international and premium brand drinks
- Mini-bar restocked daily (water, soft drinks, beer and alcoholic beverages)
- Concierge service with direct phone line
- 24-hour room service (light menu)
- Turn-down service
- Butler service
- Beach towels, bathrobes and slippers in room upon arrival
- Exclusive pool and beach areas with waiter service
- A variety of daily sports
- Selected non motorized water sports (1 hour/day)
- Free Wi-Fi throughout hotel
- Daily activities program
- Live music
- Nightly entertainment
- VIP room amenities
- 20% spa discount on treatments only
- Admission to the disco (drinks included)
- Access to all services and facilities at the Grand Bahia Principe Jamaica
- 80 rooms
- Located within the Grand Bahia Principe Jamaica resort complex
- 6 restaurants
- 8 bars
- Lounge chairs and towels
- Medical services (fee)
- Scuba diving centre (PADI) (fee)
- Spa (fee)
- Tennis court
- Golf course nearby (fee)
- 1 king-size or 2 double beds
- Full bathroom with hydromassage bathtub
- Bathrobes and slippers
- Living room with sofa bed
- Satellite flat screen TV
- Coffee maker
- In-room safe
- Balcony or terrace
- Free WiFi (2 devices)
- Occupancy up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Luxury Bahia Principe Runaway BayRunaway Bay,Jamaica
- Hotel Contacts
- Extra Info
Salt Coopers, Runaway Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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