Luxury Bahia Principe Runaway Bay
- What's Included
- All Inclusive Features
Well, what can I say, I should've listened to the reviews. I was quite surprised to read so many negative things in the last few months, considering how great our trip was to this Bahia in 09'. We were at a another Bahia resort in early June 2017 (Luxury Bahia Principe Cayo Levantado Island, Samana) which was gorgeous, Bahia Principe Tulum in 2015, also highly recommended, and Bahia Don Pablo in Punta Cana in 2014, which we enjoyed. Like any chain, you expect the same level of quality and service across the board, which is not the case here anymore.We're not fussy travelers, but we do expect to get our monies worth. I don't recall having to pay for a safe on our first trip here, like, wtf is that about??? All inclusive should mean ALL INCLUSIVE, charge extra for a safe, that's nothing less than a pathetic money grab.Service this time was brutal, hardly any smiling faces, rude staff, non-existing waiter service, etc etc, and we're very good tippers. I was quite embarrassed considering the way I spoke of this place to our friends prior to our arrival. Seems like costs are being cut at every corner. Running out of liquor at the bars was not a issue last time, but this time it was constant. Oh, and if you want some of the better quality stuff, you better be ready to pay for it. No facecloths? Really?? I was shocked by how this place has changed since 09', such a shame. You're expected to tip EVERY time for EVERYTHING, so ridiculous. Food has gone downhill. Jerk chicken at the beach and breakfast omelettes was our only saving grace, again very disappointed. Corridors are in need of a refurb, as was our room. I'm not going to continue my rant, just please take others reviews seriously as having holidays in the Caribbean should be a fantastic experience, but this certainly fell way short of that. Such potential, what a shame.
I traveled last week with my senior parents and an 11 year old child. We've stayed at other Bahia Principe Resorts which were fantastic so were excited about this trip. The resort has a beautiful pool and great snorkeling, but that's about it. Food was hit and miss, lacking variety and creativity. The children had a hard time finding anything to eat. My friends who were staying in the Luxury (adults only) section came to our buffet one night and said the food was terrible compared to their buffet. I paid more for my single room in Grand than my friends in Luxury paid per person, however their internet, safe and room service were all included, whereas I had to pay $6 per day for the safe, $70 per week for internet and was told I had to upgrade my package to get room service. They were also able to reserve specialty restaurants for every night of their stay AFTER I was told all the restaurants were booked solid the whole week. I felt penalized for travelling with a minor in our party.If you have an issue, don't bother to complain about it. They appear very friendly and helpful, but really they are stalling and trying to get you to go away. I won't bore you with the details, but it took over 24 hours for staff to fix a problem we had with our rooms and my parents were "homeless" for 1/2 a day with no apology. After speaking with other guests, it seems like the front line staff either have no power or no desire to make any decisions and, conveniently, management is never available when needed.Just an FYI, the staff recommend you use the Bahia app to make dinner reservations but it won't allow you to make dinner reservations for people in multiple rooms.My advice to you -- If you're going to stay at this resort, go without kids and stay in the Luxury section. Otherwise, I'd recommend staying elsewhere.
As a prior travel consultant and one who travels frequently, I have a very good understanding of what the expectations of a 4.5 to 5 star resort should be. The Golden section where we stayed was a 5 star according to Transat. If they consider a 5 star with 3 star quality a true rating of this hotel then they are then correct. This hotel is in no way 5 star quality in their food quality and selection, bar selection, cleanliness and beaches. Premium alcohol is only available at the lobby bar at an US additional premium. Be aware of guest services. Lip service is the name of the game but fails on execution. The Orquidea buffet lacks service and during busy times be prepared to clear and set your own table and line up for empty or near empty buffet food containers. The food was never hot, barely warm. Room service menu is definitely catered to a childs palate and is delivered cold.This hotel was a true disappointment. We will never return.
Went to this resort in November. Greats swimming pool for the kids. Really nice beaches. Service could have been a bit better. Most of the staff were either mean or really nice. Lots of fun things to do like beach volleyball, going to the disco or karaoke ect. The luxury side was able to go anywhere but not vise versa so that really sucked. Room service was alright only offered some food at night and maids only made my bed not change any sheets even when very dirty. View can be good if you have the view to the Oceanside.
Awesome honeymoon destination resort and staff were fantastic and event staff member Jovan was a riot definetly recommend to everyone. Food beach and guest services were all well done and nade the stay so enjoyable i cant wait too go back next year!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome cocktail upon arrival
- Separate check-in and late check-out (subject to availability)
- Daily buffet breakfast, lunch and dinner Snacks
- Unlimited a la carte dinners (reservations required)
- Unlimited domestic, select international and premium brand drinks
- Mini-bar restocked daily (water, soft drinks, beer and alcoholic beverages)
- Concierge service with direct phone line
- 24-hour room service (light menu)
- Turn-down service
- Butler service
- Beach towels, bathrobes and slippers in room upon arrival
- Exclusive pool and beach areas with waiter service
- A variety of daily sports
- Selected non motorized water sports (1 hour/day)
- Free Wi-Fi throughout hotel
- Daily activities program
- Live music
- Nightly entertainment
- VIP room amenities
- 20% spa discount on treatments only
- Admission to the disco (drinks included)
- Access to all services and facilities at the Grand Bahia Principe Jamaica
- 80 rooms
- Located within the Grand Bahia Principe Jamaica resort complex
- 6 restaurants
- 8 bars
- Lounge chairs and towels
- Medical services (fee)
- Scuba diving centre (PADI) (fee)
- Spa (fee)
- Tennis court
- Golf course nearby (fee)
- 1 king-size or 2 double beds
- Full bathroom with hydromassage bathtub
- Bathrobes and slippers
- Living room with sofa bed
- Satellite flat screen TV
- Coffee maker
- In-room safe
- Balcony or terrace
- Free WiFi (2 devices)
- Occupancy up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Luxury Bahia Principe Runaway BayRunaway Bay,Jamaica
- Hotel Contacts
- Extra Info
Salt Coopers, Runaway Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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