The Jewel Runaway Bay
- What's Included
- All Inclusive Features
Designed with all-inclusive family fun in mind, Jewel Runaway Bay Beach & Golf Resort is the only kid-friendly resort in the Jewel Resorts collection, offering all ages an experience that will excite. So whether you're bringing the kids or simply being a child at heart with your significant other, you'll never run out of ways to soak up the sights and sounds of the Caribbean Sea.
Location: Beachfront, an 80 minute drive from the airport and 30 minutes from Ocho Rios.
We are currently staying at the Jewel with two children aged 9 and 12. My wife and I have previously stayed at The Ibeorstar Grand and Sandals, so our expectations are slightly biased. Upon our arrival we where greeted by no one. The bell hop grabbed our luggage and placed it up against the wall about ten feet from the bus stop. We walked over to the front desk, and waited while the only person working was struggling to accommodate all the arrivals. Upon speaking to the front desk we where told that the room was not yet ready, it was around 1200pm so understandable. We where then given a cold towel to cool us of, no drink though as in other resorts. Very little to no direction as to where to change or the layout of the resort. If you don't ask they do not provide.Around 330pm our room was finally ready. The room is spacious, clean and looks out on the beach. The beach is clean with plenty of lounge chairs to go around. The water is crystal clear with live corrals no more that fifteen feet from the beach. Snorkeling is within easy reach and is awesome considering it's so close to the beach.The water park is fairly large, well kept and is rarely crowded. Kids enjoy that the most. The infinite pool is standard but does get crowded fairly quickly the other pools provide more room. The only serious drawback to this resort is the quality of the food, again we are used to Sandals and Iberostar, so are slightly biased on that front. If you are a foodie with high standards than the food will disappoint. The alcohol is another issue where we are slightly biased. The vast majority of the alcohol served is not top shelf. The best vodka they have is Smirnoff, take from that what you will. The wines in the room are a 5.00 US dollar bottles. Not horrible, but not even middle of the road either.The other issue seems to be the lack of staff. Plates and empty cups are left by the beach almost all day before someone picks them up. The Buffet says to wait to be seated but no one does cause no one is around to seat you, too busy serving people already seated. At one point I noticed the General Manager picking up plates of the tables cause the staff are overwhelmed. This resort has amazing natural beauty provided by the beach. The water park, pools, and beach provide plenty of things to do. If the management actually invested in the quality of the food, alcohol and increased the staff this would easily be one of the nicest family resorts out there.
Great staff and atmosphere.Not got much wrong here as you can see from my five star rating.Main asset is the wonderful people that work here always got a smile on their faces.Not got marble floors and fancy lighting ,but staying here makes you realise that ,that is not important it's the atmosphere and people that are.My only one problem is when they let day tickets in puts a lot of pressure on staff and you do end up waiting at lunch time.While letting in family's does actually add something to resort and is nice to see .Big groups of young men does not and we did have one day of are hoilday spoilt by them .To be fair staff did deal with situation in the end and it was not bad enough to stop us returning.I don't like to but any negatives on this resort as the effort put in by staff is great and the 5 star rating is well deserved for that alone.
Where should I start?!We have just returned from what I can say was the holiday of a lifetime. From the moment we arrived at Jewel we fell in love.The building and grounds are beautifully kept, the beach is stunning, plenty to keep everyone happy and entertained and there are plenty of choices for food (Platinum and the Jade Samurai were our favourites) BUT what really made it for us were the wonderful staff we encountered along the way.I have never been somewhere so friendly, everyone you meet will say hello, ask you how you are doing. Nothing was ever too much trouble.There were a few in particular that really stood out, Oshane who took our luggage on the first day, Every day he would see us and remember us. Ask us how the holiday was going.The staff at the waterpark are amazing with the kids, making them feel special and keeping them happy. WHITNEY, ABIGAIL,KEMAR to name just a fewKeymar (waterpark lifeguard) Was fantastic with our 5 year old girl, she adored him and he really made the holiday special for her. He would come and find her to just joke around with her and play. Javasco (waterpark/beach lifeguard)- He is absolutely wonderful and a true diamond at Jewel, he made us feel like family, Telling us about Jamaica and teaching us some things. We would see him early on the beach and he would go out into the ocean, find a sea urchin and show them to us and our children, AMAZING! He really is the nicest guy, always smiling and making us feel welcome.I do hope Scott that you will read this and please pass the information back onto the particular staff I've mentioned and praise them. You have some real gems working at Jewel who really made our holiday- We can't wait to come back!!
We have just returned from our 2nd visit to Jewel, Runaway Bay and are already planning our next visit. The resort is set on an amazing beach, with amazing staff and amazing food.From start to finish nothing but praise for the staff. We were greeted warmly and treated with respect right from the get go. We would like to specially thank Anne Marie, who regularly served us in the Coral Buffet. You welcomed us on our first evening and looked after us like one of your family. Keep the happy smile, it's contagious. Also in the Coral we were looked after well by Richard H, Richard, Egg Boy, Frederick, Yanique, Kadine and Tina. There were more of you that we cannot remember your names. One of whom was making curries and made us a customised vegetarian curry. It was delicious and very appreciated. Frederick, thank you for the customised Jerk vegetable wraps. Hope you will add them to the menu.Kasheef, the new boy on the concierge desk was extremely friendly and helpful as was Kareem at the front desk. Raymond kept us supplied with refreshing and welcomed drinks on the beach, thank you.Our room was kept clean and well decorated with towel sculptures by Nadine, thank you to you as well. You always had a friendly smile. Caroline, our rep for Thomson was friendly, informative and readily available. Thank you.It's obvious that all of the staff, including the gardeners, maintenance crew and lifeguards, care about their jobs and the guests. The smiles and hello's seemed very genuine and made us feel welcomed. Thank you captain Adrian for your encouragement on the Sail boat and paddle boards.We were there for 2 weeks and the variety of food was incredible, especially as we are vegetarians. What a great choice.The pools and water park were kept spotless and they had plenty of sun loungers. We even witnessed new sunshades being made.One of the best things for us was the fact that there were designated smoking areas, even on the beach. It's a shame that some ignorant guests chose to ignore this. It would be good to see it a bit more enforced for these few. Perhaps more signs and have it mentioned when checking in. The entertainment was good, especially The Jimmy's, who we were very lucky to see on their annual visit. We got to speak to various members of this amazing band during their brief stay at the resortWe hope to be returning next year with our daughter, son-in-law and 2 small grandchildren. This is a perfect resort for families with young and older children.Thank you again to everyone at Jewel, Runaway Bay for making our holiday so special, Graham and Marina
First time in Jamaica and it won't be our last. The resort ( Jewel Runaway Bay Resort ) was fantastic. Clean, Friendly and the food was great. Plunge pool on our patio was nice to just relax at. Room 2101. They accommodate all ages at their Buffet. Kids club and tween / teens club are absolutely fantastic with the kids. The water park in the hotel really entertained our 10 & 8 year old. Never felt once we needed to keep our eyes on them every minute. There are many lifeguards and staff and they always have their eyes on the kids safety. From entertainment every night, laser tag, capture the flag on the beach, marshmallow roast on the beach, pool games, dodgeball or soccer, our kids were exhausted every night.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- All meals & snacks with a variety of dining options and settings
- Room service for Continental Breakfast
- Unlimited local & premium brand drinks
- Wine with lunch & dinner
- Tennis day & night
- Use of fitness centre
- Daily activities
- Nightly entertainment
- 266 rooms
- 1 buffet restaurant
- 3 a la carte restaurants: Italian, Japanese, Grill
- 4 bars including a pool bar, piano bar and 'Hurricane's' disco
- 4 pools
- Fitness centre
- Spa (fee)
- 3 Jacuzzis
- 4 tennis courts (1 night-lit)
- Indoor games room
- WiFi internet (fee)
Hotel Rooms include:
- 1 king or 2 twin or 2 double bed
- Satellite TV
- CD player
- In-room safe
- Internet (fee)
- Coffee maker
- Iron & ironing board
- Bathroom with tub and shower
- Balcony or patio
- Maximum occupancy 2 adults
Deluxe Rooms include:
- Same amenities as Standard Room but with preferred location
- Maximum occupancy 3 adults
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
The Jewel Runaway BayRunaway Bay,Jamaica
- Hotel Contacts
- Extra Info
Main Street North Coast Hwy, St. Ann, Runaway Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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