Sandals South Coast
- What's Included
- All Inclusive Features
On the untouched South Coast of Jamaica, Sandals South Coast is a 50-acre seaside fantasy within a 500-acre reserve. In an impressive European village, you can stroll an expansive Italian piazza, be surrounded by the sophistication of France and the charm of Holland with restaurants, duty free shops, and magnificent formal gardens bordering an endless stretch of pristine beach.
Sandals South Coast brings guests closer than ever to the water with Over-The-Water Bungalows and wedding chapel as well as a dedicated over-the-water bar where guests can enjoy their cocktails in hammocks suspended above the Caribbean Sea. Set upon a 1/2 mile private white-sand beach, all rooms are spacious and have ocean views.
Location: Located directly on the beach, 75 min drive from Sangster International Airport and 50 min from Negril.
Most resorts in Jamaica are located on the Nortn Coast of the island (Montego Bay, Ocho Rios, Nigeil). This hotel in the Sandals adult-only facility, is located on the South Coast which is less developed but offers a more authentic experience of the island's topography, economy and culture. First, the drive from/to the airport will give you not only a genuine view of pristine beauty of the island but also a close up look of the people's culture and ways of life. You will see an interesting blend of poverty, perseverance and pride of place and culture. The resort is situated on 500 acres, most of which is still undeveloped. As you enter the gates, you will immediately be impresses with the grounds filled with exocit tropical flowers and trees. If I could give six stars for customer service I would. Every staff you encounter will extend to you a greeting and a smile. You start this experience the minute you enter the lobby. There were some itches in our check in but the wait and irritations were all soothed out when we got upgraded to a penthouse unit on the 4th floor. This is the best floor for a magnificent view. We stayed in the Italian Village which was recently renovated and closer to most of the restaurants, the lobby, the main pool, spa shops. Our honeymoon penthouse suite 1401, offered a great view of the Caribbean Sea as well as the surrounding hills with its lush vegetation and big mansions dotting the hillside. The view is great in the days as well as at night when the lights come out.......and yet not bright enough to that you can't see the night sky littered with twinkling stars. Some other things to know about this resort:Dining: I am not a "foodie" so my wife who is currently vegan and I found more that enough in the six or seven restaurants on site. The Italian restaurant serves up awesome thin crust pizza. Don't miss lunch or a snack at the jerk shack. The French cafe is wonderful for pastries, coffees, teas, ice creams and crepes.......there are a variety of toppings right there for you. There is a great variety of cousine (Italian, French, Mediterranean, sushi, Caribbean) to choose from. However, I would recommend a restaurant with American cousine just make sense when the majority of guests are Americans.Entertainment:Adequate and relaxing but not as pulsating as some of the other party-themed resorts. That said, the staff really tries.Excursions:Don't miss YS Falls tour. You will get a genuine rain forest experience. Add zip lining if you are brave enough. Unfortunately, my wife and I are cowards so we can't tell you about that part of the experience. We did not do any water sport so can't comment. There is a catamaran boat tour to Dunns River which seem very exciting. This party boat goes out only once of twice per week so book early. The Beach: The sand is white and the beach is always swept clean. Unfortunately, seaweeds have invaded the water leaving limited bathing. However, there are three pools on the property including the main one with the swin-up bar. This is really a nice place to chill out, swim, people watch, read and listen music. Overall Experience:If you are looking for an exocit paradise, that gives you a feel of the place and people somewhat off the beaten path but still pristine, Sandals West Coast is the place for you. I can see us coming back more than once.
My wife and I just got back from Sandals South Coast last weekend and we can not speak highly enough about it. Upon arrival, everyone was extremely helpful. The location is beuatiful and the resort is as well. Many people have complained about the drive across the island but we found it very nice to see what rural Jamaica looks like. The driver gave many informative tips and was easy to talk to the whole drive (the second time I sat in the jumper seat in the front of the bus). As for the resort itself, the food was fantastic, the weather was wonderful, and the staff was even better. A few of the staff members really stood out to us and we wanted to give them a shout-out. RJ was ana amazing host and was super friendly the whole time. We saw him enough throughout the week that I am now friends with him on facebook and we have invited him to come stay with us in Minnesota whenever he pleases. Anecia the dancer invited us to sit with her the first night and didn't forget us the rest of the trip. I also ended up scuba diving almost every day of my trip (the last day I saw a 7 foot nurse shark and a huge sting ray during my dive). The dive staff really made each day way more fun. Demane was my dive master and he was the nicest guy and had a great sense of humor. Garth was also awesome and greeted me with a loud "WAGWON MON??" every morning. Zia (King) was also really fun and great to be with out on the water. Finally, Tashika in the dive shop was a friendly face every morning and always had an upbeat attitude. A few other names that really stood out to us were Javel, Dallesa, and Tashana. Aside from the staff though, we had a fantastic trip. Longitudes is as amazing as everyone says it is. The late night atmosphere is amazing and it's great to watch the stars or the fish there: both are easy to see. We preferred to be away from the main area though as the night activities were not as enjoyable as Longitudes or late night walks on the beach. The cats that habit the resort were very cute and friendly. We also managed to meet (I'm not kidding) at least 15 different couples during our stay and even met up several times for dinner or other plans several times with a few of the couples. I have never come away from a vacation with as many friends as I have from this one. To anyone considering going to this resort, I advise you to go, to have an open mind and to try to be as friendly as possible to everyone you meet and you will be guaranteed to have a wonderful time.
We stayed for our 10 year anniversary from 8/5/17/-8/12/2017. I have to tell you the best part about this trip was your entertainment group. Deshae, Toni, Jasmine, Annisia, Johneil, Derveroux, Nelson, Anya, Bradley, and Serine were fantastic. They were energetic, friendly, fun, exciting, you name it. We saw them daily at the pools, at the restaurants, at the evening entertainment. They always had smiles on their faces and were such a pleasure to be around. Their talents were amazing! Deshae and his con-torsion stuff was off the charts! Jasmine and her beautiful voice... i could listen to all day! Toni and her dancing.. she made me want to dance along with her always! Nelson had the personality that just made you want to hang out with him all the time! Johneil was so friendly and his voice was amazing! Bradley was an intern and even for his short amount of time there, it felt like he was there forever! He was engaging and fun as well! Anya was a sweet soul who just made you smile all the time! Annisia and her tall beautiful self could also sing and made you feel a part of the group! Deveroux was out there every morning, chatting with guests, grabbing towels, getting anything you needed. He informed us of the Jamaican trees, fruits, and we thoroughly enjoyed him! We wished he was there all day just like the rest of them! I could go on and on about them! They became our friends and we were sad to leave them!We also enjoyed the pool guy Brazekah. He was there every morning and stayed all day working on keeping the pool and the pool grounds nice looking. For being in the sun all day, and the job he had, he was always smiling, always asking how our day was. Mu husband enjoyed hanging with him and talking with him on a daily basis.Shum the bartender was the BEST bartender I think i have personally ever met. He walked the pool deck and knew almost ALL of his guests orders. He was friendly, helpful, made us laugh constantly, and was very warm! Although he was only in training, he was better than most other bartenders we experienced there. He was VERY personable and very good with people! I hope he is there when we return again someday!The food was amazing! The wait staff was pleasant, friendly, helpful, warm and welcoming. My ONLY complaint would be the aquatic center. We went to St.Lucia 10 years ago and we could do 1 tank dive a day for the $100 per person fee. We were told for $127 we could only do 1 tank dive the entire trip! I pulled up their website to show them that is not what was advertised. Once I did, O'Brien the manager allowed my husband another one. By that time, it was 2 days before we left so he couldn't go the last day. When he was taken on that last dive, Garth made him feel that he was annoyed that he had to take him. His dive was shorter than the rest and my husband was brought back to the boat to sit for another 40 min while the rest of the group dove more. I was not happy for the cost that they would not take him daily as it is advertised. This is NOT the certified diving. This is just the Discovery diving. I would recommend making arrangements. Garth only gave us about a 15 minute refresher in the pool before us going out. I was nervous and uncomfortable as it has been 10 years since I dove last. I just wish they were more eager to take us. They were not rude, it was just the vibe they gave. O'brien was amazing! He seemed excited and eager for divers to dive, but he never took anyone. Andre was our first dive guide and he was awesome! he would find sand dollars and stuff for us to look at down there. He was funny and made me feel at ease with my first dive in 10 years! Even other guests were asking why we couldn't go more. I feel that the advertisement and the aquatic team were not on the same page. It took me going to the front desk to "complain" (really just to ask for clarification) for him to get to dive more.
We honeymooned at Sandals South Coast in July. From start to finish this has been a customer service nightmare. There were so many things that went wrong I can't even describe them all!! Starting a few weeks before our trip, Sandals "accidentally charged" my credit card an extra $7,600 without my consent. That was 2 weeks before our wedding and it took a full week to get that credit back on my card. After speaking with 3 customer service representatives I was finally given a free candlelight dinner on the beach that was also very unsatisfactory. We arrived to see a resort completely under construction. We were never notified if this. The breathtaking view we had from our room was of the construction in the water for the over the water bungalows. The room was not at all what was advertised! It looked like a basic hotel room. Not the penthouse suite we were expecting. Apparently at Sandals your room is considered a suite if you have a separate shower/tub. When we arrived in our room after a long day of travel we had no running water. We were told to be patient and it would be back soon. Our air conditioner was also not working for most of our stay. We again were told to be patient and it should get better. We even lost power one night! One of the most frustrating experiences on the trip was the resort refusing to honor what was on our confirmation. My confirmation said I had 2 free excursions and a spa credit. Every time we spoke with someone we got a different story. "I don't see that on your account." "I do see that let me book it for you." "You don't have that I am canceling it." We spent hours trying to get sorted out with 5 different people and finally the concierge manager Ava. She said that the confirmation I was sent was not my "real" confirmation and therefore we do not get anything that was on it. She however, did promise to get us one free excursion to make up for the total inconvenience. She said she would deliver the tickets to our door herself the day before the scheduled Catamaran. That never happened! We booked a cabana for the day. We were promised a cabana butler to take care of all of our needs for the entire day. We only saw her 4 times in the 9 hours we had the cabana. We had to walk to the bars to get our own drinks and our cooler was never replenished. The fan inside the caban was even broken. When we asked her about it she said "I know." But did not have someone come fix it, or change our cabana, or refund any of our money. Our private candlelight dinner on the beach was not so private with the construction going on right beside us. We could hear them hammering and sawing away for the first portion of our dinner. The waitress had our names totally wrong on our menus. Despite having a preset menu we were served food that we didn't order. Our honeymoon dinner was very similar in experiences. We scheduled it for a specific date and time upon arrival. Yet when we went to the restaurant early in the week we were told they had been waiting for us. We asked to postpone it until the date and time we had already set and told them they had our names wrong on the menu and congratulatory sign. When we arrived next time again we were, again, told that they had been waiting for us. They never changed the names on the menus or sign. There was a big congratulations Mr. and Mrs. Fahs. My previous last name. They had a warm bucket of champagne that had been sitting there for hours that they proceeded to serve us. Even though it was our honeymoon, and we were married at their sister resort, we were never given anything else that was supposed to be included in the honeymoon package. The maid service and turn down service was very unreliable. One night we were in bed and theny came pounding on our door at 10pm for turn down service. One afternoon when stocking our room mini bar the concierge told me no he would not be stocking the liquor we asked for. If we wanted another bottle we would have to go down to the concierge office and purchase one. So there was no point in having the "club level" concierge service. The most positive aspect of our trip was the food. The food was great!!I have emailed Sandals with all of these issues and pictures to prove the state of the resort. I was in turn offered 2 free nights in a room the same category we booked that must be used with in one year if I sign a waiver to not post anything about the poor experience and service as well remove anything I may have already said. After spending $13,000 with this company to have very satisfying experiences I am supposed to spend more money to return and hope it is better. I just do not understand the logic behind this. Nor am I talking their offer.
We had such an amazing time at Sandals South Coast. It was our first time there and we were celebrating our honeymoon. As soon as we arrived we were greeted with champagne. The resort itself is so beautiful let alone all the staff being such wonderful people. The staff and management team goes above and beyond. The entertainment team was great and made sure there were plenty of things to do throughout the day. We did end up setting an appointment with two photographers Recardo and Oneil and they both did such a beautiful job on our honeymoon pictures. They both were extremely professional and amazing people. Amelia was the sales representative from the photoshop and she was the sweetest person I've ever met. Very helpful with everything and had a smile on her face the minute I walked in there.(I'll definitely miss her) They also do such a nice job and all the restaurants. Very delicious food and amazing waiters. Neptunes was one of our favorites besides the food, Sanjay and Fabian was what made our experience incredible and made sure we were taken care of. We got the chance to be waited by both and they made sure to guide us on some of the most delicious meals and drinks. Rushane was another waiter that was extremely professional, helpful and respectful. Another occasion we ate at the Sushi on the Sand and the manager RJ was incredible. Came up to us and made sure multiple times that we were doing well. We ate at all the restaurants and were very happy with every single one. My go to at any time of the day was Café Del Paris and all of the ladies that work there are so amazing. (I wish I could remember some of their names) Another manager that was so sweet and professional was Ertan. He made us feel very welcomed. We enjoyed our week there very much and everyone has made us feel at home. We will definitely be returning to Sandals South Coast and thank you to the staff for all you do.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast Daily (buffet, a la carte, Continental)
- Lunch Daily (buffet, a la carte)
- Dinner Daily (buffet, a la carte) Snacks
- Room service included
- Unlimited domestic and international alcoholic and non-alcoholic beverages
- Motorized water sports: Water skiing, glass-bottom boat rides
- Tennis day and night
- Table tennis
- Basketball, darts, board games, pool tables, horseshoes, outdoor chess, shuffleboard, nature trail, jogging trail
- Nightly entertainment
- Manager's weekly cocktail party
- Use of beach and pool chairs
- Use of towels
- 360 rooms and suites, 9 categories
- 7 restaurants
- Snack bars
- 6 bars including: Piano bar Beach bar, Swim-up bar, Juice bar, Theatre bar, French pool bar
- 4 swimming pools and 3 whirlpools
- Fitness center
- Spa (fee)
- Night club
- Live entertainment
- Complimentary property-wide Wi-Fi
- Medical service (fee)
- Golf Course (fee)
- Tour desk
- Car rental desk
Deluxe Rooms include:
- Beachfront with views of the ocean and pool
- 1 king-size bed
- Air conditioning
- Satellite TV
- Clock radio
- Coffee maker
- In-room safe
- Iron & ironing board
- Amenity kit
- Full bathroom
- Max occupancy 2 adults
Premium Rooms include:
- Same features as Deluxe Rooms
- Different location
Luxury Rooms include:
- Same features as Deluxe Rooms
- Different location
Honeymoon Grande Luxe Rooms include:
- Same features as Deluxe Rooms
- Different location
- Mini-fridge (pre-stocked with water, sodas and juices)
Additional rooms categories available with Concierge service. Concierge service includes: VIP check in, Special luggage handling, Tour arrangements, Private parties, A concierge dedicated to see that a requests and needs are answered promptly.
Free Weddings - Free packages includes: ceremony, marriage license, service of a minister, wedding coordinator, wedding cake, hors d'oeuvres, bottle of champagne, 1 photograph (5 x 7). Free weddings valid for 7 night stays or longer. Picturesque ceremony location, Champagne and hors d'oeuvres reception for Bride, Groom and 2 guests. Honeymoon dinner for Bride and Groom, Just Married T-shirts and Continental Breakfast for Bride and Groom, all government and administrative fees. Please contact hotel directly by phone at 1-800-SANDALS.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sandals South CoastWhitehouse,Jamaica
- Hotel Contacts
- Extra Info
White House Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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