Acapulco Ritz

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Our Opinion
The Acapulco Ritz is a great option for those wanting to experience the luxuries of a resort, while on a budget. Though the decor in both lobbies and rooms are dated, they are still spacious and well maintained. The buffet items are quite limited, but the staff are extremely attentive and pleasant. This resort is great for those who are looking to lounge near the pool rather than the beach. Great nightly entertainment. This resort offers great things with its value.
Overview

One of the most popular and complete all inclusive properties in Acapulco with authentic Mexican atmosphere and a prime location in Acapulco Bay.

Location: In the heart of the 'Zona Dorada', directly on the beach, near shops and restaurants, 30 minutes from the airport.


tripadvisor Traveler Reviews
  • Ruby4861 : Mexico City, Mexico
Not up to the mark!

The hotel is not up to the expectation! Definitely not worth the money... the location is great, is just on the beach, has security guards. The quality of food is medium,most of the menu is just Non veg. For vegetarians there is nothing.The housekeeping also not good, they don’t clean the rooms well. The room is not equipped with refrigerator, cafetera, hair dryer, not even water! etc.Waiters are lousy!They should have toaster in the breakfast to toast the bread- They need to improve on everything!

  • Alistair B : Delta B.C.
Ever get the feeling you've been ripped off?

I stayed from October 28-November 4 in this modest Mexican Resort Hotel here's what I thought of it. I liked the rooms basic big but dated rooms that were kept clean I was at first given Room 621 I was then moved to 724 because the A/C wasn't working in the former.The one small Swimming Pool there was always packed I swear the only time you cold maybe swim in it would be at 8 AM in the Morning.The food there i'd maybe put on par with Las Palmas it was ordinary at best with little variety it almost became a tough chore to eat there not very appetizing at all.There was some very nice and good Staff there like Carmilo a waiter,Luis Angel,Bar Tender,Francisco and a lady at The Front Desk who's name escapes me who has a brother that lives in Regina.I think this place is an okay Resort with mostly decent Staff but here's what maybe changed my view of that statement.I gave over my Suitcase and Carry On Bag to a Bell Boy named Salvano who gave me a ticket & assured me that both bags would be safe and secure fine I left them with him while I was waiting around for Evening Transportation ride for my Aeromexico Flight.When I arrived at the Acapulco Airport around about 8 PM I discovered that over 2000 pesos had been removed from my wallet that had been inside my carry on bag.If this is what you call treating you guests well/good customer service I beg to differ lets just call it what it is theft pure and simple.I won't make the mistake of visiting this Hotel ever again or recommending it to anyone in or outside of Mexico I was originally booked to stay at the Guadalaraja Hilton I now wish I had gone there instead.

  • Roger M :
VERY BAD EXPERIENCE!!

I particularly booked 2 months in advance in order to have 4 rooms at the very top of the A tower , when I arrived the receptionist was super rude and did not gave me the rooms I booked, this guy split my hole family on the floors 4,7 and 10 , for no reason , I explained what I wanted and still no help at all , he was VERY RUDE, (the girly guy with the glasses) , I asked to be help by somebody else but still no help came across, at the end of my very bad week there , I spoke to the hotel manager , specifically about this receptionist and he did not care at all , my husband and I are international travelers and have never been treated like this anywhere in the world but only here in the ritz acapulco mexico , very very disappointed they do not know how to deal with international guests and the specific needs requested !! DO NOT COME TO THIS HOTEL, is old , no maintenance at all, old and dirty towels , bad quality food,terrible reception,!!

  • Fernando D :
Excellent option to rest and stay calm...

It was a little difficult for me to decide its score, but I'll explain why I'm giving 5 stars. About the facilities, Ritz hotel is not by far the most luxurious hotel you can find in Acapulco but it accomplishes with the necessary to be calm and rest in Acapulco. We were located in the 15th floor with an awesome bay view and king size bed. The room is OK, some things are missing such as hair dryer or body cream and I really recommend to the hotel to change old TV for new screens, it will increase the look of these. Room cleaning service OK and bathroom is very well maintained. Now, what really loved from the hotel (and I decided 5 stars) is the service and the staff: all the staff is really Kindle, helpful and serviceable. My very special thanks to Anna Lilia from lobby, she was very helpful and Kindle. On the other side, Marco from sports activities is a nice guy, he took us for a beach walking and the guys from bar and Barra libre, always happy and recommending any kind of drinks (our favorite was Delicias de café). Buffete service is varied and food taste is very well, recommend the Thursday Mexican food and show (tacos Al pastor) and waiters and waitress always serviceable. Valet parking service effective. Excellent price quality balance, really hope to be back this year. Congrats to all staff :)

  • Foolishfather : Toronto, Canada
Family Spring Break at the Ritz

I took my wife and two boys to the Ritz Acapulco from March 8 - 22, 2017 for a small vacation during spring break. The description of the hotel and services is a little deceptive from the vacation ads but after getting past the initial shock the place grows on you. When we arrived at the hotel were were greeted warmly by the reception staff and check in was fairly smooth. The front of the hotel faces the city of Acapulco providing easy access to local clubs, activities and shopping. Our room was on the 14th floor and the balcony had a city view which at first seemed cool but the night life goes on until really late in the night and wee hours of the morning. We asked for a room change the next day because of the noise and were provided a room on the 7th floor with a beach view providing us with the serene sound of waves crashing on the shore. The hotel premises is very small and offers little in the way of amenities. there is one dining room for breakfast, lunch and dinner. There is one snack bar open from 1pm - 6pm daily. There are 2 bars, one near the dining room (Margaritas) open from 10am - midnight and one near the pool open from 10am - 6pm but not every day. There is one al a cart restaurant (La Clava) that is only opened on Fridays and is for adults only, no children under 15 years old. The food in the dining room was pretty good and varied every day in some way. La Clava served a nice dinner and had a nice ambience. The beach area was beautiful and well maintained. The building security was good and a heartfelt thank you to Martino for all his insight and information about the hotel and Acapulco as well as his consistent diligence at keeping the area safe from beach peddlers and non residents of the hotel. A thank you to all the staff at the Ritz but I would like to acknowledge some specific individuals for their exceptional kindness and attempts to make our trip a great one. From the main reception and guest services there is Arcilia. The animation crew was very kind and energetic for a small group of people but Marco was a big help in providing extra information and getting involved. The dining room staff were great, Matiza our breakfast cook and our wait staff Jesus, Rodrigo and Julio and of course our bar staff Jonathan, Jose Luis, Gerrado, Jorge and Luis Angel. Thank you for all your kindness and attentiveness. To sum it up, the Ritz hotel is a little bit old and run down but the staff do their very best to provide good service and treat their guest with politeness and courtesy. With some renovations and improvements to their amenities the Ritz could once again become a popular hotel on the Acapulco strip.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch & dinner
  • A la carte dinner with reservations (once per week & dress code in effect)
  • Snacks from noon-6pm daily
  • Unlimited domestic drinks and house wine from 10am to midnight
  • Kayaks
  • Boogie boards
  • Exercise room
  • Volleyball
  • Water polo
  • Supervised kid's club for 5-10 years
  • Daily activities
  • Nightly entertainment
Scuba diving, waterskiing, parasailing, banana boats and jet skiing is available for an extra fee.
  • 240 rooms in two, 5 and 11 storey buildings
  • Buffet restaurant
  • A la carte restaurant
  • Snack bar
  • Bars
  • Exercise room
  • Beauty salon (fee)
  • Internet access (fee)
Ocean View Hotel Rooms include:
  • 2 twin beds or 2 queen beds or 1 king bed
  • Air-conditioned
  • Satellite TV
  • In-room safe (fee)
  • Bathroom with shower
  • Balcony with oceanview
  • Maximum occupancy 3 adults or 2 adults with 2 kids
Kids Deals - Kids under 7 stay, play and eat free! Pay a special rate including airfare & transfers when sharing a room with an adult. Maximum 2 children.

For the Kids - Supervised daily activities for kids 5-10 years
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus - Honeymooners will receive a fruit basket.

Wedding Packages - Wedding packages are available at this hotel. Please inquire for details.

Single Parent Savings - Take advantage of great savings when travelling with children.

Resort Location Map


  • Acapulco Ritz
    Acapulco,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Ritz Acapulco
Avenida Costera Miguel Aleman 159, Acapulco 39670 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.