- What's Included
- All Inclusive Features
Our OpinionThe Acapulco Ritz is a great option for those wanting to experience the luxuries of a resort, while on a budget. Though the decor in both lobbies and rooms are dated, they are still spacious and well maintained. The buffet items are quite limited, but the staff are extremely attentive and pleasant. This resort is great for those who are looking to lounge near the pool rather than the beach. Great nightly entertainment. This resort offers great things with its value.
One of the most popular and complete all inclusive properties in Acapulco with authentic Mexican atmosphere and a prime location in Acapulco Bay.
Location: In the heart of the 'Zona Dorada', directly on the beach, near shops and restaurants, 30 minutes from the airport.
I particularly booked 2 months in advance in order to have 4 rooms at the very top of the A tower , when I arrived the receptionist was super rude and did not gave me the rooms I booked, this guy split my hole family on the floors 4,7 and 10 , for no reason , I explained what I wanted and still no help at all , he was VERY RUDE, (the girly guy with the glasses) , I asked to be help by somebody else but still no help came across, at the end of my very bad week there , I spoke to the hotel manager , specifically about this receptionist and he did not care at all , my husband and I are international travelers and have never been treated like this anywhere in the world but only here in the ritz acapulco mexico , very very disappointed they do not know how to deal with international guests and the specific needs requested !! DO NOT COME TO THIS HOTEL, is old , no maintenance at all, old and dirty towels , bad quality food,terrible reception,!!
It was a little difficult for me to decide its score, but I'll explain why I'm giving 5 stars. About the facilities, Ritz hotel is not by far the most luxurious hotel you can find in Acapulco but it accomplishes with the necessary to be calm and rest in Acapulco. We were located in the 15th floor with an awesome bay view and king size bed. The room is OK, some things are missing such as hair dryer or body cream and I really recommend to the hotel to change old TV for new screens, it will increase the look of these. Room cleaning service OK and bathroom is very well maintained. Now, what really loved from the hotel (and I decided 5 stars) is the service and the staff: all the staff is really Kindle, helpful and serviceable. My very special thanks to Anna Lilia from lobby, she was very helpful and Kindle. On the other side, Marco from sports activities is a nice guy, he took us for a beach walking and the guys from bar and Barra libre, always happy and recommending any kind of drinks (our favorite was Delicias de café). Buffete service is varied and food taste is very well, recommend the Thursday Mexican food and show (tacos Al pastor) and waiters and waitress always serviceable. Valet parking service effective. Excellent price quality balance, really hope to be back this year. Congrats to all staff :)
I took my wife and two boys to the Ritz Acapulco from March 8 - 22, 2017 for a small vacation during spring break. The description of the hotel and services is a little deceptive from the vacation ads but after getting past the initial shock the place grows on you. When we arrived at the hotel were were greeted warmly by the reception staff and check in was fairly smooth. The front of the hotel faces the city of Acapulco providing easy access to local clubs, activities and shopping. Our room was on the 14th floor and the balcony had a city view which at first seemed cool but the night life goes on until really late in the night and wee hours of the morning. We asked for a room change the next day because of the noise and were provided a room on the 7th floor with a beach view providing us with the serene sound of waves crashing on the shore. The hotel premises is very small and offers little in the way of amenities. there is one dining room for breakfast, lunch and dinner. There is one snack bar open from 1pm - 6pm daily. There are 2 bars, one near the dining room (Margaritas) open from 10am - midnight and one near the pool open from 10am - 6pm but not every day. There is one al a cart restaurant (La Clava) that is only opened on Fridays and is for adults only, no children under 15 years old. The food in the dining room was pretty good and varied every day in some way. La Clava served a nice dinner and had a nice ambience. The beach area was beautiful and well maintained. The building security was good and a heartfelt thank you to Martino for all his insight and information about the hotel and Acapulco as well as his consistent diligence at keeping the area safe from beach peddlers and non residents of the hotel. A thank you to all the staff at the Ritz but I would like to acknowledge some specific individuals for their exceptional kindness and attempts to make our trip a great one. From the main reception and guest services there is Arcilia. The animation crew was very kind and energetic for a small group of people but Marco was a big help in providing extra information and getting involved. The dining room staff were great, Matiza our breakfast cook and our wait staff Jesus, Rodrigo and Julio and of course our bar staff Jonathan, Jose Luis, Gerrado, Jorge and Luis Angel. Thank you for all your kindness and attentiveness. To sum it up, the Ritz hotel is a little bit old and run down but the staff do their very best to provide good service and treat their guest with politeness and courtesy. With some renovations and improvements to their amenities the Ritz could once again become a popular hotel on the Acapulco strip.
The service and the view were great, however, they need to reinvest in their rooms that honestly, look old. Yes, it was a pleasant and comfortable stay, but invest a few dollars on giving the guests a better television, more plugins for cell phones or other devices, and also a better WiFi.
-the staff pleasant and helpful. -room was clean, bright and cheery. (Make sure you bring your own hair dryer as the room is not equipped) -Beach service was great (umbrellas and loungers)-food in the buffet restaurant was very good-the a la carte restaurant was nice-room safe was totally worth the cost of 11 pesos per day-They should have a snack bar that you can access directly from the beach area.-beds a very hardWe were there during their "Christmas Holiday" so the hotel was very busy with locals. Pool area was crowded, so we spent most of our time on the beach. We walked the main strip a few times. Went across to the mall, always felt very safe. They are constantly cleaning the facilities. We attended a couple of shows but lost interest as they were totally in Spanish. Because there were so many people along the beach strip the ocean seemed a little dirty a couple of times.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner
- A la carte dinner with reservations (once per week & dress code in effect)
- Snacks from noon-6pm daily
- Unlimited domestic drinks and house wine from 10am to midnight
- Boogie boards
- Exercise room
- Water polo
- Supervised kid's club for 5-10 years
- Daily activities
- Nightly entertainment
- 240 rooms in two, 5 and 11 storey buildings
- Buffet restaurant
- A la carte restaurant
- Snack bar
- Exercise room
- Beauty salon (fee)
- Internet access (fee)
- 2 twin beds or 2 queen beds or 1 king bed
- Satellite TV
- In-room safe (fee)
- Bathroom with shower
- Balcony with oceanview
- Maximum occupancy 3 adults or 2 adults with 2 kids
For the Kids - Supervised daily activities for kids 5-10 years
Honeymoon Bonus - Honeymooners will receive a fruit basket.
Wedding Packages - Wedding packages are available at this hotel. Please inquire for details.
Single Parent Savings - Take advantage of great savings when travelling with children.
Resort Location Map
- Hotel Contacts
- Extra Info
Avenida Costera Miguel Aleman 159, Acapulco 39670 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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