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Our OpinionA great hotel for its value. The Alba Suites is located in the old Acapulco, making it a quieter resort. This is a great destination for families and older couples wanting to getaway from the hustle and bustle of typical resort life.
The accommodations are a little on the old side. However, it does not take away from the entire experience of the trip. The staff are amazing and attentive. Great resort for those on a budget.
Looked good in photos, however to get to the room there were 62 steps, three ramps and then the elevator for two floors. In the heat it was a struggle to get to our room, and my wife has a bum leg so this was misery each day. No bar! Yes you can buy a beer at the cantina, and rum and tequila, but you go back to your room to drink it. Resturaunt is a joke, food is terrible, staff doesn't speak English, one day there were no desserts at all available, limited menu, not good selection. Front desk is absolutely no help getting a taxi or anything else, and again, no English. The National Police (Federales) at staying at this hotel, so on the second night, there was a gunfight between the police and the cartel. No one could tell us anything about it, taxi driver had to inform us what happened. Again, no English channels on TV, no papers or magazines in English, kept us in the dark. Federales were everywhere, eating, on look out, washing, etc. This aged Hotel is on an almost deserted street, taxi warned us not to walk outside the hotel, Front desk said to walk to main street to get taxi, thankfully we did not have to. Found a service to take us places and to interpret for us so we had a somewhat enjoyable few days there. If going, pay more than the $345/week and go to the "Diamond" district with the new Hotels.
Awesome ocean view or the price! If you are on strict budget, this is the one! We read previous review about loud music on weekends, so we asked for a room away from the noise and it worked! We got the top floor. But there was rain storm the first night and it leaked in the room, and they moved us to a better room the next day, and we were happily ever after! We saw tiny little ants around the sink tho but no big deal - they just stayed at the sink. A/C worked great! We slept good all 9 nights! I give low rating on location because it's located on a hill - we had to walk up/down for commuting, catching a bus or getting back to the hotel - unless you have a transportation. Overall, it was great and we would go back! (Lord willing...)
To start off, the hotel was well maintained and the pictures on the site did not lie. The rest is where the trouble starts. I booked the rooms with "complimentary breakfast included." They fought me on giving me the vouchers because they said it wasn't on their reservation, though my confirmation had it under "additional information" I went to the front desk around 8am, they told me they would call me back soon when the manager would arrive. By 9:30 I hadn't received a call, so i went back to the front desk which was quite a walk as the property has 7 or 8 buildings with a lot of steps and ramps. They made me have a seat, and 15-20 mins later, they gave me the vouchers. Very frustrating to begin with. Secondly, the rooms come with a kitchenette however you have to go pick up the utensils and pots and plates at a separate building, again, another trek, but manageable and not a big point to complain about. When we tried to return the items upon checkout, they tried to charge us for items that were not listed on our carbon copy receipt, telling us that we had taken out more things that were listed. Thirdly, the hotel was filled with Mexico's Federal police. The police were everywhere in full uniform carrying their large weapons. on the balconies, the parking lot, the restaurant, everywhere! We were told they stay there while stationed in Acapulco. Regardless, not what i like to be around all day, especially on vacation. Not to mention they took up all the parking, with the hotel calling my room at 1, 2 in the morning saying i had to move my car because i wasn't allowed to park there! Also, they say they offer free wi-fi, but even if you can find it, or get on, its not strong enough to do anything with! Finally comes the biggest problem. I have stayed in hotels across the US, Carribbean, Canada and Europe and have never had so many issues with the service or attentiveness to my needs. With that said, i wasn't asking for anything other than what i paid for. If the following had not happened, i probably wouldn't have spent the time detailing everything above. We were at the pool and when we arrived back in our rooms, several items had been stolen. A few electronics and a wallet. When we reported the incident, we were treated very poorly, told by a night manager that he didn't care and pretty much said it was our fault. There was no form of apology or plan of action. Not only was personal items stolen from our room, but now our time was being wasted dealing with incompetent one night a week manager. We had to return the next two mornings. We dealt with a professional manager who tried to represent the hotel in a better light. However, by than the damage was done. First time in acapulco, beautiful city and beaches, hopefully it can come back from its bad reputation. Alba suites had the facilities to be great, but failed miserably on service and hospitality. Not to mention, if i hadn't studied spanish, i don't think there was anyone there who could have attended to me in English.
Since 6 years, I am coming at the same hotel in Acapulco, at Alba Suites, for a stay of 1 to 2 months between January and March. A lot of Canadians are coming back also since many years.The hotel is located on a magnificent site above the bay of Acapulco. There are 5 swimming pools, in the shadow or in the sun, depending of the orientation and the time of the day. There is also a very small beach giving access to the bay nearby the marina.I like very much being far from the town center which is hot, noisy and polluted. We have access at all the services and restaurants of the city center by a shuttle bus (free with air conditioning) on regular schedule from the hotel that brings us in about 20 minutes. We can also go downtown by public transportation or by cab (not expensive).We are living in one of the small studios apartment equipped with a kitchenette. It gives us a minimal comfort: Gas stove (4 cooking places); Kitchen sink; Fridge; Microwave stove; Toaster; Coffee maker; Plates, Sauce pans and cookery. We have also access to WiFi Internet.The hotel is rather quiet during the week but there is more animation during week ends with a show, dance music and lived orchestra.The air is good because there is almost constantly a good wind and the sunsets are beautiful. Nice place for the winter !QuebecCanada
For the past 4 winters, we have stayed at Suites Alba for three to four weeks each year. We have just returned from our latest visit, and hope to return again next year. The hotel complex consists of several buildings, 5 swimming pools, one small beach area in the Bay of Acapulco accessed by a cable car, and one huge water slide. Some suites have kitchenettes, and some units have a view of the beautiful bay. The hotel also has an affordable restaurant on site, which also provides room service upon request (menu in the suites). A lot of the hotel staff don’t speak English or French, but they are generally friendly and patient. The hotel operator speaks English and other languages. There is also a small convenience store on site. The “loza” (kitchen supplies dept.) provides cutlery, pots, dishes as well as beach towels. Some of the older suites need upgrading, but they are kept clean with daily housekeeping services. The hotel also has a playground area for young children, and a kiosko where there is a free entertainment as well as music and dancing about once a week. The kiosko overlooks the bay and is beautiful in the evening. During the high season, the hotel also provides a free shuttle service to the downtown area. The shuttle follows a route so if you time it right, you can pick it up on the way back to the hotel. Otherwise, taxis are cheap, but negotiate before you get in. The hotel is a safe complex with security guards.Suites Alba is located in older Acapulco away from the noise and pollution of the downtown hotel strip. It’s located up a hill, so if walking is not your forte, you can take the hotel shuttle, taxis, or a “combi” up the hill. “Combis” are vans (pretty rustic) that will take you up the hill for 5 pesos (about 45 cents). The hotel is situated close to Caletta beach (shuttle’s first stop) for beach lovers. From Caletta, you can take a small (near Magico Mundo) to Roqueta Island—a nice place to picnic, hike and swim. You have to pay for chairs and tables, but can get a package deal if you order some beer. One of our favourite spots is the restaurant “La Cabana” on Caletta beach. It’s a great place to have dinner or just have frozen Margueritas and sit on the beach. We also enjoy taking the shuttle down to Caletta and then taxi up to Los Flamingos restaurant, where John Wayne, Johnny Weissmuller (the original Tarzan) and other old-time movie stars hung out. The restaurant overlooks the Pacific Ocean and sunsets up there are beautiful. And if you go there on Thursdays, the "pozole", a traditional Mexican dish, is delicious.Because Suites Alba is very affordable, the hotel hosts many long-term retired guests during the Canadian winter. Roberta and John,Ontario, Canada
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 250 Junior Suites
- Snack bar
- 5 Pools (includes kids' pool)
- Bocce court
- Shops (fee)
- Beach club
- WiFi internet (fee)
- 2 Double beds
- Cooking utensils
- Breakfast room
- Max occupants 4 (no more than 3 adults)
Honeymoon Bonus - Free room upgrade subject to availability, free champagne, small gift, breakfast in bed on the first day. Proof of marriage required upon check in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Avenida Gran Via Tropical 35, Acapulco 39390 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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