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Crowne Plaza Acapulco

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Kids
  • Weddings
  • Bonus
Our Opinion
The Crowne Plaza Acapulco is a great hotel for those wanting to be at the center of city life in Acapulco. The resort itself is relatively modest and cozy. The staff is pleasant and extremely attentive. The variety of food options are OK at this resort.

Unless you plan on staying for an extended period of time, the all-inclusive option isn't necessary. This resort is great for young travelers, as it is located in the heart of Acapulco and there are many things to do.

This wonderful beachfront resort is loaded with facilities and amenities, and recently renovated.

Location: Directly on Acapulco Bay, in the heart of the hotel zone, a 15 minute drive to downtown and 25 minutes from the airport.

tripadvisor Traveler Reviews
  • Brian G :
Acapulco Birthday/Reunion

We booked with Sunwing for a friends birthday celebration and reunion with our Rotary exchange students family. The weather in Acapulco was amazing the beach huge and the ocean warm and clean. The local people were friendly and eager to barter. Except for the front desk staff @ the Crowne Plaza. They are just inattentive and argumentative. When we got to our room there was evidence of a prior break in and the door had not been repaired properly therefore it could be locked. I immediately called the front desk and asked for a different room. I was told that was impossible because they were too busy and that maintenance was on its way up to see what the problem was and I was hung up on. Maintenance arrived and left then came back did some pounding and pissing around then left. Fortunately while we waited in our room our travel agent who was with us, was at the front desk applying allot of pressure to get us a alternate room. If it wasn't for her I'm sure they would have been quite satisfied that we wait around and waste our vacation time while they repaired their room. Luckily for the front desk, the rest of the staff were amazing. The bartenders,the maids, waiters,chefs,the numerous security people,and the beach staff with a huge shout out to Carlos our beach waiter. They were the people that made our stay worthwhile and made a not so well managed and certainly not expertly maintained property worth staying at. Your front end hospitality and mechanical maintenance budget need review,or you will never be more than a 3 star destination. Did I mention that the beach location was amazing?

  • steven v : Laval, Canada
oldie but goodie

Acapulco Crown Plaza remains one of the best places to stay in the Bay of Acapulco!Yet ben here for as long as I remember still retains its appeal! One of the best staffs you will find in any Hotel they will always go out of there way to help! Stayed on 28th floor what a view simply amazing , rooms are very clean and well kept for an older complex pool areas fine , beach is great watch out for undertow that's all very hot lost of fun ! great security so you have nothing to worry about ! Great destination this was the original play ground of everyone who went to Mexico in early 70s and 80s to 90s must visit at least once ! great party town and good restaurants just plain fun and no its not dangerous !I recommend Crowne Plaza Acapulco excellent quality for price all around !

  • Efren C : Dallas, Texas
Gorgeous Hotel in Acapulco!

I went with my best friend to Acapulco for the first time and stayed at the Crown Plaza. From the moment we walked in everyone was very friendly, the staff couldn't be nicer. Easy check in which I booked through The grounds are beautiful and well-taken care of. The beach area has loungers and umbrellas, they will set up everything in no time. The bar in the pool is great and our waiter Carlos went above and beyond. We stayed in the 28th floor which is the highest floor and the view was a killer. Ocean view and city view. The room was clean, simple and yet beautiful. We had food at the bar and the ceviche, fish fingers and guacamole amazing. I will definitely stay here again!!

  • pillow57 :
Always a great stay

I've been visiting acapulco since 1979,1 love it and I always will , even with the bad rap acapulco always gets , I always have such a great time there , the crowne Plaza for me is one of the best hotels in acapulco , staff is always helpful and courteous , right to the manager Elvia , she's amazing , the rooms are clean and the food is very good , the weather is amazing always sunny and warm , please visit acapulco you will absolutely enjoy it , and the crowne Plaza , the best!!!

  • Mario V :
The worst crown plaza ever seen....

As a loyal member of the Holiday Inn hotel chain, and its affiliates hotels, we booked our stay thinking that we were going to experience more of the same good quality as elsewhere. Boy was I wrong!..., I rescue the bellman who brought the luggage to the room. He was very courteous, and exuding happiness. An oasis prior to the horrendous experience that was coming...., no refrigerator in the rooms (we booked two adjacent rooms)...., sheets with holes..., night stand, with glass top, dirty dirty dirty. Mobility around the hotel a real nightmare for my 80 years old mother in law..., no ramps, only very steep stairs everywhere. I went to the kitchen, to store my mother in law's insulin in a refrigerator, and I can't imagine how they can possibly pass a health inspection. Grease floors..., pastries stored an inch or two from the filthy dirty grease floor..., poor lighting conditions in the bakery section, making work conditions not adequate for the poor staff that has to endure these conditions.....I could go on, but I think the reader by now has decided to stay elsewhere.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Daily & nightly snacks
  • A la carte dinner at specialty restaurants
  • Unlimited Domestic & select International drinks 11am-1am
  • Theme dinners weekly
  • Tennis
  • Basketball court
  • Daily activities
  • Nightly entertainment
  • New Year's Eve dinner party
  • Beachfront resort with 506 rooms
  • Buffet restaurant
  • 2 specialty a la carte restaurants
  • Snack bars
  • Bars
  • Swimming pools
  • Children's pool
  • Tennis courts
  • Basketball court
  • Gift shop
  • Spa
  • Beauty parlor
Hotel Rooms include:
  • Renovated
  • Air-conditioning
  • 2 doubles or 1 king bed
  • Phone
  • Satellite TV
  • Pay servi-bar (fee)
  • Full bathroom
  • Safety deposit box
  • Balcony with partial ocean view
  • Max occupancy 3 adults or 2 adults & 3 children
Junior Suites include:
  • Same as above with partial ocean view
  • 1 king or 2 double beds
  • Living area with sofa bed
  • Max occupancy 3 adults or 2 adults & 3 children
Bahia Suites include:
  • Same as above, spacious ocean front suite with king size bed
  • Living area with sofa
Kids Deals - Kids 3 & under stay & eat free when sharing room and existing bedding with paying adults. 4-12 years pay special all-inclusive rate.

For the Kids - Supervised children's program 10am-5pm (4-12 years), babysitting service (fee), children's pool.

Honeymooners - Receive a room upgrade to Bahia Suite (subject to availability), a bottle of domestic wine & fruit basket. Request at time of booking. Marriage certificate required upon check-in.

Single Parent Bonus - No single supplement when traveling with 1 or 2 children.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for full details.

Resort Location Map

  • Crowne Plaza Acapulco

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Crowne Plaza Acapulco
Av. Costera Miguel Aleman No. 1803 Fracc. Magallanes, Acapulco 39670 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.