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Crowne Plaza Acapulco

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Our Opinion
The Crowne Plaza Acapulco is a great hotel for those wanting to be at the center of city life in Acapulco. The resort itself is relatively modest and cozy. The staff is pleasant and extremely attentive. The variety of food options are OK at this resort.

Unless you plan on staying for an extended period of time, the all-inclusive option isn't necessary. This resort is great for young travelers, as it is located in the heart of Acapulco and there are many things to do.

This wonderful beachfront resort is loaded with facilities and amenities, and recently renovated.

Location: Directly on Acapulco Bay, in the heart of the hotel zone, a 15 minute drive to downtown and 25 minutes from the airport.

tripadvisor Traveler Reviews
  • wishuwerehere2017 : Fredericton, Canada
amazing, just a little of heavan

The rooms were very spacious and very clean. This hotel is in walking distance of markets and shopping. Right on the ocean. Food was above average, and the service excellent. Live music three days a week, and dj for the other three. I will be going back.

  • Ilsy a :
Love it

GreAt place for family and kids I enjoy my self at the bar in the pool 🏊 the restaurants are pricey but if you looking for some good tacos all you have to do it's cross the streets and there's plenty of restaurants near at a very good price

  • Donna K : Toronto, Canada

Fantastic location surrounded by restaurants, bars, flea market, shopping malls and casino’s. There is something for everyone. If you are a walker either direction you will find this area very interesting and exciting day and night.Crowne Plaza is a modern hotel. There are 28 floors. I had requested a renovated room with a sunset view and I am pleased to say my requests were met. I was on the 27th floor. What a view! I could see the length of the beach on the right side with the sunsets (6:15pm-6:45pm) and also the street with the mountain backdrop. Surprisingly I did not hear any noise from the street at night from my room. If you are a little queezy about heights I would suggest a lower floor as the railing on the balcony is a little low.My room was beautiful, large, bright and clean. The decor is modern. The king size bed was very comfortable. There are 2 night tables with lights above and a clock on night table. There is a dresser with a flat screen TV on it. There is a round table with 2 chairs. The chairs come in handy for 2 things. The balcony does not have any furniture so I would bring out 1 chair to sit. The other use of the chair was to stand on when I had to use the safety deposit box (no charge). That was the one negative regarding the room. The safety deposit box is on the top shelf in the closet. If you are short you will not be able to reach into it to get things out. In the closet there is an iron and board. There are plenty of hangers. There are also 2 bottles of water left on the dresser every day. On first day of arrival there is a packet on dresser called “ a good nights sleep in a jar” repose aromatherapy resting cream, soothing balm for aching feet and limbs, relaxing oil. How wonderful is that after a long flight to Paradise. If you want your bedroom linen changed there is a card to put on the pillow. The air conditioner works very good and you can even regulate it yourself if you find it too cool. There is no fridge in the room but I have heard that you can rent them for $5.00 a day. The Bathroom area consists of a toilet and a large walk in shower. The shower did take a long time for the water to get hot. I suggest to run it for a few minutes before getting in. The sink is outside the bathroom. The sink counter is very large and has very nice amenities put in a basket. They supply Kleenex, soap, shampoo and conditioner, hand lotion, toothbrush, toothpaste, mouthwash, shave cream, razor, shower cap, shoe polisher, thread, comb and wash cloths. There is also a hair dryer and magnifying mirror. I had an all inclusive package through Sunwing. This included 3 buffet meals at the air conditioned restaurant Los Caracoles at lower level near the pools. The buffet is ok. For breakfast you can have eggs made for you any way you like them. I had an omelette which was quite good. They also have pancakes, waffles and toast at this station. If you want bacon you have to ask the ladies at this station to have some. The buffet table has mostly Mexican choices for breakfast. There is also lots of cut up fruit of watermelon, papaya and cantaloupe. There are 3 drink dispensers of fruit juices mostly orange and melon. They do also have the green juice which has cactus in it (very good) that the waiter will pour for you. There is a dispenser for cold white and chocolate milk. For lunch you have a choice of ordering Hamburger (very good) and hot dog which comes with fries or a plate of Nachos. The lunch and dinner buffet always has a choice of 1 dish of chicken, beef, pork, fish or pasta. There is soup, salad and desserts. It is not a big buffet with lots of choices but you will always find something that you like. There was a very nice, pleasant man in the breakfast and lunch buffet named Pedro. I think he was working in the kitchen and overseeing the buffet table. He would always greet me with a como estas? (how are you) and Buena (good). On Monday, Tuesday, Wednesday the dinner buffet is in the lobby from 7pm to 11pm. Wow it looks so beautiful. They start setting up in the afternoon. The choices of food is huge. They also have live music (man playing keyboard and singing) and dancing during dinner. You can reserve 1 night at the air conditioned a la carte Italian Restaurant I Pagliacci. This restaurant is advertised as open every night except Sunday but that is not correct. They are only open Thursday to Saturday so I advise to reserve at front desk on the day of your arrival. My meal was delicious. I ordered Minestrone soup that was very good. The main dish was Veal. On the menu it says that the veal is in tomato sauce with olives. The waiter said the chef does not make it like that. It is in mushroom sauce. Well that was so good, tasty, tender and the whipped potatoes that came with it was also very tasty. Someone else at my table did not like mushrooms so the waiter said the chef can make it with tomato sauce. Well this person did not like it and I admit it looked nothing like my veal. For dessert I had the Tiramisu that was just ok. Service at buffet and restaurant was excellent. Most servers are very pleasant and wanting to please you. There is a Mexican Restaurant Los Arcos that seemed to be closed except for Pozole night on Thursday from 2pm to 6pm for an extra charge of 75 pesos. Nude on the Beach restaurant near the pool also was closed during my stay. Looks like they are renovating.For entertainment in the lobby there is a band and singer playing Thursday to Saturday evening starting at 9pm. Very nice music and a lot of people go up to dance.Loved the Mojitos at the pool bar that Vincente made for me. The pool area is very large with many pools. There is one with a small waterfall. You can get your beach towels at the stand near the main pool. There is also a very small pool on M floor which not too many guests know about. It looks like an infinity pool.I loved staying on the beach. The Crowne has a large roped off area with security. Since the beach is public there are a lot of tents and umbrellas on the beach for rent which usually the locals rent. There are also quite a few massage tables on the public beach in front of the roped off area. You will not have an open view of the ocean sitting in the roped off area. The Crowne beach guys Antonio and Joel are so nice and pleasant. When they see you coming they will set you up with a lounger and table. They work so hard. I would come down to the beach around 7:30am and they would be setting up with loungers and umbrellas. They set up the umbrellas in a way that they overlap if you want complete shade. I was not too impressed with the Crowne beach drink server guys. It seems they enjoy to stand under their umbrella and not work the roped off area except for their favorite guests and I suppose their good tippers. I would just watch them, always checking if they wanted another Cervesa and always topping up their buckets of ice. My first day at the beach I ordered a Pina Colada and a bottled water. When the server brought it to me I tipped him right away with 20 pesos which was I think a nice tip as I was just one person. When I wanted another drink later on I had to get his attention where he was standing under the umbrella just a few feet away from me. He sent another server to me. I decided from now on I will go to the pool bar to get a drink and tip Vincente who always made me a nice Mojito. The beach is very clean and I loved the ocean. Yes you do have to be careful as there is an undertow. If it knocks you down you could lose control of your footing. I would brace my feet in the sand, standing sideways but always looking forward to see the size of the wave to be prepared. It was great the feeling of the ocean swooshing against my legs. I found the undertow quite tame compared to other areas. If you walk (5 min.) on the beach to your left where you will see rocks, the ocean is very calm.I would recommend the Crowne Hotel if you are looking for a very clean, modern reasonable priced hotel in a very central location. I was very surprised that there was a full bus of passengers flying with Sunwing that stayed at the Crowne Plaza Hotel. This hotel must be very popular with the English speaking Canadians. Since I was traveling solo this time it was wonderful to meet so many very nice friendly English speaking people.

  • SoakUpTheSun6 : Hamilton, Canada
Incredible vacation

If you are thinking about visiting Acapulco, book this hotel! Fresh, beautiful, bright paint everywhere. Incredible value for what we paid!Room: The room was amazing and was said to be a "partial" oceanview but I would definitely consider it ocean view. We were in room 2115 and could see the ocean in half our view and the city in the other half. The ocean and sky was visible right from bed and we could see the sun set across the bay every night. We had a king bed that was pretty firm but comfortable to sleep in. I think due to the shape of the hotel, all rooms have a view of the ocean. Oh, and there is a safe in your room that you can use, free of charge.Food: The food was very good; a smaller selection than other all-inclusives I have been to but the food was better. They even had nice big shrimp most days! On Monday-Wednesday, dinner is in the front lobby and is even better than the regular nights. Try to get to lunch right at 1pm when they open, because they have special dishes that just run out when they run out. One of the days the special dish was a bunch of calamari rings, shrimp, fried squid (tentacles and all) and it was amazing.Beach: There is a beach area right against the hotel with chairs and umbrellas you can use but the beach area right in front of the water was owned by something else and you had to pay to use the tents, but we just set our towels in front of those tents right up close to the water and didn't pay anyone. The water was warm and easy to swim in. Not too much tow but if you aren't a great swimmer you can walk down the beach to the right and there is a calmer area. You get your towels at a towel hut on the resort.Exploring: We felt completely fine going out and exploring. There is a strong military presence, especially at night. During the days we took long walks, might I suggest Papagayo Park, which has lots of little walking trails and animals. There are monkeys and parrots and turtles and all kinds of things to look at it. You can rent paddle boats if you want to but we didn't. We went to Caleta beach one day which is only about a 20 minute bus ride (8 or 11 pesos depending on the bud you take, very cheap). We also went to Bonfil beach another day and rented ATVs and boogie boards, but you would need to go with someone who has been there before as it is about a 1.5 hour ride and you need to transfer busses. Eating off the resort is fine, which we did multiple times and never got sick. I really liked a little taco place not even a 10 minute walk to the left of the resort. I can't remember the name but it was on a corner and had a sort of decorative pool right next to it. You could get 5 "pastor" (meat on a big skewer) tacos for 60 pesos and they were great. I think there were other places with better deals but this was the first one we found and we loved it so we went back. The people were very nice.All in all this was a fantastic trip. We never felt unsafe and we spent more time off the resort than on it. We went out to eat and to the bars off the resort at night and had a great time. We explored other beaches. The food on the resort was great and the hotel itself was beautiful. I love to try different resorts and areas each time I go on vacation, but this is one trip that I would say I would do again!

  • Marina1867 : Toronto, Canada
Cute, a little tired hotel

It was a last minute booking for me and my husband, at a red tag price, so it was a good value for the price. Service at the reception during check-in was quick, courteous and clear. They offered water with lemon and ice while we were waiting. Room. Well, that's why I said that the place was tired. Good things first: It was on a high floor, it overlooked the west side of the bay, hence absolutely gorgeous sunsets. Our sheets were changed daily, as well as towels. However, the room itself unpleasantly surprised us by some quite strong stink, as if someone peed on either the floor or the furniture. The stink remained in the room for the entire stay. BE CAREFUL, THERE WERE COCKROACHES FOUND IN THE DRAWERS, so carefully check your belongings before you pack back. Everything inside of the room was creaming for renovation or replacement: walls, shower, mirrors, hair dryer, closet doors, the balcony rails... you name it. The safe in the room is free (good thing!) Food. It was my first time in Mexico. I have been in Cuba and Dominican Republic before, and have always heard that the best choice of food was always in Mexico. Well, not in this case. Not that food was bad. The quality was perfect. All the food was of very good quality, was testy and always fresh, especially I wish to say THANKS to the baker. All the deserts, all baked goodies were so delicious that I forgot my diet and ate everything in sight. The restaurant staff deserves a special thanks too. They were RUNNING around to serve us, always courteous, decent, clean and attentive gentlemen! What has not been great was a variety and cleanliness of the restaurant. The flies, THE FLIES in the restaurant were numerous and annoying. Sometimes the food was not covered and we had to fight with flies for the food (almost joking). Bars and alcohol. There were 2 bars. The beach bar opened at 11am and worked until 6pm. The lobby bar opened at 6pm and runs until 11pm. The drinks were of a good quality, delicious, staff at both bars very good and attentive and always served us at no time. BUT, the chairs at the lobby bar drove me crazy. On the second day the bruise from the chair back bar hurt so much that my husband had to go upstairs to bring me a towel to cover back support of the chair.There was no shows and basically no entertainment other than life band several nights during our one week stay. Monday-Wednesday we dined at he lobby with barbecue and life music.Very pleasant nights. The only thing that deserved 5 stars was the beach and the ocean. I am totally in love. There was enough space for all, the service on the beach impeccable.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Daily & nightly snacks
  • A la carte dinner at specialty restaurants
  • Unlimited Domestic & select International drinks 11am-1am
  • Theme dinners weekly
  • Tennis
  • Basketball court
  • Daily activities
  • Nightly entertainment
  • New Year's Eve dinner party
  • Beachfront resort with 506 rooms
  • Buffet restaurant
  • 2 specialty a la carte restaurants
  • Snack bars
  • Bars
  • Swimming pools
  • Children's pool
  • Tennis courts
  • Basketball court
  • Gift shop
  • Spa
  • Beauty parlor
Hotel Rooms include:
  • Renovated
  • Air-conditioning
  • 2 doubles or 1 king bed
  • Phone
  • Satellite TV
  • Pay servi-bar (fee)
  • Full bathroom
  • Safety deposit box
  • Balcony with partial ocean view
  • Max occupancy 3 adults or 2 adults & 3 children
Junior Suites include:
  • Same as above with partial ocean view
  • 1 king or 2 double beds
  • Living area with sofa bed
  • Max occupancy 3 adults or 2 adults & 3 children
Bahia Suites include:
  • Same as above, spacious ocean front suite with king size bed
  • Living area with sofa
Kids Deals - Kids 3 & under stay & eat free when sharing room and existing bedding with paying adults. 4-12 years pay special all-inclusive rate.

For the Kids - Supervised children's program 10am-5pm (4-12 years), babysitting service (fee), children's pool.

Honeymooners - Receive a room upgrade to Bahia Suite (subject to availability), a bottle of domestic wine & fruit basket. Request at time of booking. Marriage certificate required upon check-in.

Single Parent Bonus - No single supplement when traveling with 1 or 2 children.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for full details.

Resort Location Map

  • Crowne Plaza Acapulco

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Crowne Plaza Acapulco
Av. Costera Miguel Aleman No. 1803 Fracc. Magallanes, Acapulco 39670 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.