Crowne Plaza Acapulco

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Kids
  • Weddings
  • Bonus
Our Opinion
The Crowne Plaza Acapulco is a great hotel for those wanting to be at the center of city life in Acapulco. The resort itself is relatively modest and cozy. The staff is pleasant and extremely attentive. The variety of food options are OK at this resort.

Unless you plan on staying for an extended period of time, the all-inclusive option isn't necessary. This resort is great for young travelers, as it is located in the heart of Acapulco and there are many things to do.

This wonderful beachfront resort is loaded with facilities and amenities, and recently renovated.

Location: Directly on Acapulco Bay, in the heart of the hotel zone, a 15 minute drive to downtown and 25 minutes from the airport.

tripadvisor Traveler Reviews
  • pillow57 :
Always a great stay

I've been visiting acapulco since 1979,1 love it and I always will , even with the bad rap acapulco always gets , I always have such a great time there , the crowne Plaza for me is one of the best hotels in acapulco , staff is always helpful and courteous , right to the manager Elvia , she's amazing , the rooms are clean and the food is very good , the weather is amazing always sunny and warm , please visit acapulco you will absolutely enjoy it , and the crowne Plaza , the best!!!

  • Mario V :
The worst crown plaza ever seen....

As a loyal member of the Holiday Inn hotel chain, and its affiliates hotels, we booked our stay thinking that we were going to experience more of the same good quality as elsewhere. Boy was I wrong!..., I rescue the bellman who brought the luggage to the room. He was very courteous, and exuding happiness. An oasis prior to the horrendous experience that was coming...., no refrigerator in the rooms (we booked two adjacent rooms)...., sheets with holes..., night stand, with glass top, dirty dirty dirty. Mobility around the hotel a real nightmare for my 80 years old mother in law..., no ramps, only very steep stairs everywhere. I went to the kitchen, to store my mother in law's insulin in a refrigerator, and I can't imagine how they can possibly pass a health inspection. Grease floors..., pastries stored an inch or two from the filthy dirty grease floor..., poor lighting conditions in the bakery section, making work conditions not adequate for the poor staff that has to endure these conditions.....I could go on, but I think the reader by now has decided to stay elsewhere.

  • Tripster1964 : Toronto, Canada
great location, nice view of mountains - looks like Rio

We stayed for 1 week at this all inclusive. The room was clean and large. The a la carte restaurant was nice and the 1 night buffet out in the front of the hotel was tasty and had a wonderful view of the street and mountains. The regular buffet was not very good. There are no couches in the lobby to sit and enjoy a drink in the evening and people watch. Another disappointment is that there was no place to sit on the balcony (no chairs or table).

  • Amanda L : Arnhem, The Netherlands
Cheap hotel with all necessities needed

Great location, right by the beach. Very friendly and help-full staff, big rooms with very comfortable beds, all rooms have ocean views.The Hotel is 'past' it's former glory but still in a very good condition, you can not get better value for you money!

  • Rogelio M :
Warm welcome after a bitter experience!

We arrived to Acapulco around noon and we had a reservation at the Playa Suites next door but they treated us so badly at check in that I left the hotel and took my family to the Crowne Plaza where they treated us the way we deserve... Nothing more, nothing less... Check in was quick and practical, since we were a Walk-in they couldn't give us a room in a high floor, but i noticed they tried... So that counts a lot, they gave us a room at the 8th floor with a nice view... Room was very clean, Internet didn't work at first, but I called the operator and Monica solved my problem in 2 minutes, AC is independent in every room and works perfectly. Elevators are quick and they work well, there is a security guard outside to ensure the elevators are used by guests only, that made me feel safe. The live band in the lobby bar sounds really great and the drinks are well served, waiters are great also. Pool is clean and the poolbar is handy, prices are fair and the staff is good. Only thing left to improve is the kids pool... It looks old and fainted... An improvement would be much appreciated... Bottom line... The Crowne Plaza is definitely the best hotel in Acapulco, you get a lot more than what you pay for. I totally recommend it !

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Daily & nightly snacks
  • A la carte dinner at specialty restaurants
  • Unlimited Domestic & select International drinks 11am-1am
  • Theme dinners weekly
  • Tennis
  • Basketball court
  • Daily activities
  • Nightly entertainment
  • New Year's Eve dinner party
  • Beachfront resort with 506 rooms
  • Buffet restaurant
  • 2 specialty a la carte restaurants
  • Snack bars
  • Bars
  • Swimming pools
  • Children's pool
  • Tennis courts
  • Basketball court
  • Gift shop
  • Spa
  • Beauty parlor
Hotel Rooms include:
  • Renovated
  • Air-conditioning
  • 2 doubles or 1 king bed
  • Phone
  • Satellite TV
  • Pay servi-bar (fee)
  • Full bathroom
  • Safety deposit box
  • Balcony with partial ocean view
  • Max occupancy 3 adults or 2 adults & 3 children
Junior Suites include:
  • Same as above with partial ocean view
  • 1 king or 2 double beds
  • Living area with sofa bed
  • Max occupancy 3 adults or 2 adults & 3 children
Bahia Suites include:
  • Same as above, spacious ocean front suite with king size bed
  • Living area with sofa
Kids Deals - Kids 3 & under stay & eat free when sharing room and existing bedding with paying adults. 4-12 years pay special all-inclusive rate.

For the Kids - Supervised children's program 10am-5pm (4-12 years), babysitting service (fee), children's pool.

Honeymooners - Receive a room upgrade to Bahia Suite (subject to availability), a bottle of domestic wine & fruit basket. Request at time of booking. Marriage certificate required upon check-in.

Single Parent Bonus - No single supplement when traveling with 1 or 2 children.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for full details.

Resort Location Map

  • Crowne Plaza Acapulco

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Crowne Plaza Acapulco
Av. Costera Miguel Aleman No. 1803 Fracc. Magallanes, Acapulco 39670 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.