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Crowne Plaza Acapulco

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
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Our Opinion
The Crowne Plaza Acapulco is a great hotel for those wanting to be at the center of city life in Acapulco. The resort itself is relatively modest and cozy. The staff is pleasant and extremely attentive. The variety of food options are OK at this resort.

Unless you plan on staying for an extended period of time, the all-inclusive option isn't necessary. This resort is great for young travelers, as it is located in the heart of Acapulco and there are many things to do.

This wonderful beachfront resort is loaded with facilities and amenities, and recently renovated.

Location: Directly on Acapulco Bay, in the heart of the hotel zone, a 15 minute drive to downtown and 25 minutes from the airport.

tripadvisor Traveler Reviews
  • Acawill1967 : Hamilton, Canada
Another Great Vaca In Paradise

Have been staying at the Crowne Plaza for the last 7 yrs.After 35 yrs. of traveling to Aca and staying at many other hotels we have decided this is the best choice for us. The staff is great tips go a long way.The people we have met have also returned yr. after yr. and the new ones we meet also like the Crowne.Looking forward to Feb.2018 see you all in Paradice.

  • 1236abdo : almahalla
fantastic view

it was my first time to visit Acapulco , the city is beautiful and the climate is wonderful our room was good new furniture , comfortable bed , excellent view ,big size room ,tv, and coffee machine the location of the hotel beside many hotels on the beach and it is in one of the famous places in acapulcothere are available transportation in front of the hotel ( bus , taxi )markets are near ( oxxo, budge aurrera ,commercial)many restaurants with different levels are near shopping centers are near also .on the opposite hand :the warm water was not working but the hotel fix it .the room does not contain refrigerator the reception of the hotel is very old and it does not contain seats and air condition most of the workers can not talk english at all

  • djpoco : Burlington, Ontario
Great Move!

After 33 years at another hotel with much persuading and encouraging from friends we decided to try the Crowne for a week. We found the property to be very clean, rooms were bright with large walk-in shower stalls, hair dryers, magnifying mirrors, full length mirrors, in room safes, flat screen tv and clean fresh white bedding, maid stocked the room daily with various toiletries. Food was very good with lots of variety and excellent presentation. Service in the restaurants was always excellent and friendly. We loved the three evening dinners prepared in the lobby with the live music. We enjoyed our waiter Jose and the new young recruit Jesus who always made are evenings lots of fun. Pools were kept sparkling clean at all times. Beach had plenty of lounges, chairs and umbrellas, set up daily by Joel, Antonio and Martin. Service on the beach was great with Carlos and was always fun. After one week we moved back to the other hotel. We stayed a week with friends but after they left we knew it was time to move back to the Crowne where we spent the next 3 weeks. We advised hotel that we had friends that would be joining us at the Crowne and they readily arranged to have our rooms together with no problem which was very very much appreciated. It seemed to us the hotel did everything possible to accommodate us in every way and make all of our vacations truly memorable. That being said we will definitely will be returning to the Crowne.

  • rlpayton : Live Oak, Florida
Read this before you book this hotel

The Crown Plaza was the only downside to my vacation. The hotel has a wonderful view but thats it. The hotel was in need of some TLC. The water never was warm. cold showers all week, there was a huge cockroach on the curtains (i have photo but not sure if i can post it). I had to walk down 17 flights of stairs one morning after waiting over 10 minutes for an elevator. (I only saw 3 of the five working during my stay). On check out when i went to print my flight info, there was only one piece of paper in the printer, i ask for another and was told that they would sell me more paper. I ask then one night to pop a bag of popcorn for me since the room doesnt have a microwave. The said it was against policy. When i went to walmart and bought a microwave, they would not let me take it to my room, or use it anywhere in the hotel. The airconditioners work somewhat, I sweated at night in the room. I rented two rooms and both were lacking on the airconditioner. Also the wifi disconnects one or two times each day, you have to re-enter the password.

  • travelfunOntario1 : Ontario
3 3/4* Nice Loocation (downtown), Clean, Great Service

ACAPULCO CROWNE PLAZA, FEB. 22, 2017Paid $1075. Tax included 7 days all inclusive, Sunwing, good value for price, 50 minutes from airport, in the heart of city with lots of shopping, restaurants and activities within walking distance. Pools - 4 pools, 1 with waterfalls and swim up barBeach - beautiful beach but unable to swim, red flag up whole trip, undertow, waves knock you overBars - 2 bars, pool bar 11- 6, cocktails great, (tried whole list) excellent servers go to beach and serve bucket of beers and lunch menu, other bar opens at 7Food - Excellent, good variety, may order some items off separate menu for lunch/dinner if you ask, 1 ala cart Italian, 1 reservation per week, great service, lots of bottled water. Construction of a new snack bar and patio is in progress.Rooms - Wifi,,clean, but nothing fancy, separate shower and toilet, nice balcony with great view of ocean, room 1720, pillows lumpy, 2 double beds, no fridgeEntertainment/Activities - Poor, had exercise class in pool only weekends when Mexicans come, karaoke 1 night, band 3 nights mostly SpanishCity Bus - felt safe, some with air conditioning, 10 pesos 14.50 = $1.Canadian Currency Exchange - Hotel never had any pesos to exchange, banks and exchange booth on street not open on weekends.Excursions - Booked through hotel, City Tour - $28. US, 3 hours, goodOverall - Good value, great time. Very clean resort with very good service and polite staff. If entertainment and beach is important, this is not the place for you. 3 3/4* Crowne Plaza was at the top for AI resorts in Acapulco. Park Royal is on the outskirts of town, on a hill. Lot of people who did stay at the Ritzs (getting run down) are now, at the Crowne Plaza, as they are upgrading and you can't beat the service or cleanliness.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Daily & nightly snacks
  • A la carte dinner at specialty restaurants
  • Unlimited Domestic & select International drinks 11am-1am
  • Theme dinners weekly
  • Tennis
  • Basketball court
  • Daily activities
  • Nightly entertainment
  • New Year's Eve dinner party
  • Beachfront resort with 506 rooms
  • Buffet restaurant
  • 2 specialty a la carte restaurants
  • Snack bars
  • Bars
  • Swimming pools
  • Children's pool
  • Tennis courts
  • Basketball court
  • Gift shop
  • Spa
  • Beauty parlor
Hotel Rooms include:
  • Renovated
  • Air-conditioning
  • 2 doubles or 1 king bed
  • Phone
  • Satellite TV
  • Pay servi-bar (fee)
  • Full bathroom
  • Safety deposit box
  • Balcony with partial ocean view
  • Max occupancy 3 adults or 2 adults & 3 children
Junior Suites include:
  • Same as above with partial ocean view
  • 1 king or 2 double beds
  • Living area with sofa bed
  • Max occupancy 3 adults or 2 adults & 3 children
Bahia Suites include:
  • Same as above, spacious ocean front suite with king size bed
  • Living area with sofa
Kids Deals - Kids 3 & under stay & eat free when sharing room and existing bedding with paying adults. 4-12 years pay special all-inclusive rate.

For the Kids - Supervised children's program 10am-5pm (4-12 years), babysitting service (fee), children's pool.

Honeymooners - Receive a room upgrade to Bahia Suite (subject to availability), a bottle of domestic wine & fruit basket. Request at time of booking. Marriage certificate required upon check-in.

Single Parent Bonus - No single supplement when traveling with 1 or 2 children.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for full details.

Resort Location Map

  • Crowne Plaza Acapulco

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Crowne Plaza Acapulco
Av. Costera Miguel Aleman No. 1803 Fracc. Magallanes, Acapulco 39670 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.