Hotel Emporio Acapulco
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Our OpinionAn amazing resort, located in an amazing part of Acapulco. Accommodations are very clean and maintained. The hotel is staffed with very courteous and attentive employees. An OK pool and deck area. However, the beach is nearby and the view is absolutely breathtaking.
Location - On Condesa Beach & 30 minutes from the airport.
After three weeks in the freezing conditions of the USA north east WE WANTED SOMEWHERE TO CHILL OUT, WARM UP, RELAX by the pool, walk the beac, read books and eat seafood in a hassle free place.... this was perfect. Central to shops, beach front, rooms with balcony and views and very safe
(ENGLISH VERSION BELOW)Me hospedé en este hotel para asistir a una boda aquí y aprovechar el viernes y el domingo también.El hotel Emporio Acapulco se ve que es un hotel tipo Gran Turismo en una zona céntrica de Acapulco, sobre la Costera o avenida principal.InstalacionesLas instalaciones ya tienen su tiempo pero han sido relativamente renovadas para ofrecer una mejor experiencia, sin embargo hay partes que siguen necesitando trabajo o están en proceso y dan mala impresión; por ejemplo el barco para niños en la alberca que parece más una escena de crimen, o los elevadores que tenían un goteo permanente y un olor a drenaje constante.En las habitaciones aparentemente todo estaba bien, pero se ve que han sido diseñadas para otra época ya que únicamente disponía de 1 contacto libre en el escritorio de la habitación y 2 en el baño, claramente no están preparados para cargar dispositivos móviles, e incluso en la clavija de la lámpara, había unos cables conectados directamente al despertador, suponiendo también cierto riesgo.Fuera de estos detalles, las instalaciones se pueden considerar casi promedio.ServicioRecepción, terrible experiencia de registro; al momento de nuestra llegada, también llegaron 2 autobuses repletos de gente para otros eventos. Aunque hubo un mostrador exclusivo para esos grupos, el otro mostrador no tenía personal suficiente y el proceso era muy lento, acompañado de poca ventilación y mucho calor, esto hizo una experiencia decepcionante.InternetEn mi caso nunca detectó el portal para registrarse al servicio, pero un acompañante no tuvo problemas. Se podría considerar que no ofrece un servicio constante.Valet parking para estacionamientoMal organizados entre ellos, mala experiencia por el tráfico que se hacia con los grupos que llegaban, uno indicaba algo, luego otro indicaba algo diferente, en este proceso también perdimos mucho tiempo hasta que finalmente llegó alguien a dar mejores indicaciones y controlar la situación general.RestauranteEl buffete de desayuno estaba bastante variado y sabroso. El menú a la carta para la comida estaba normal pero el sabor dejaba mucho que desear.Un punto muy negativo es que no aceptan cargar la propina a la habitación, incluso con voucher abierto. El objetivo es no cargar dinero ni valores, pero forzan a uno a cargar efectivo constantemente. Muy mal este puntoSalón de BellezaEn mi visita, atendí un a ceremonia en el hotel, donde se habían coordinado citas para atender a las invitadas a la ceremonia, el horario lo cambiaron bastante, aceptaban gente que no estaba planeada y al final no dieron ni explicaciones ni disculpas. El hotel se justificaba diciendo que era un servicio ajeno. pero lo ofrecen como complemento. También muy mal aquí.UbicaciónLa ubicación fue céntrica y acceso a algunos bares, restaurantes y centros comerciales en la zona clásica de Acapulco. Creo que esto fue de lo mejor.En general.Asistí a un evento aquí, y no planeo regresar, a menos que tenga otro evento. En general el servicio ha venido a menos y no pueden manejar grupos eventos y huéspedes manteniendo una experiencia agradable.I stayed at this Hotel while attending a wedding event here and also trying to enjoy Friday and Sunday as well.Emporio Acapulco Hotel is a kind of Grand Tourism hotel in centric neighborhood in Acapulco, on the main avenue.FacilitiesFacilities are from an older time with relatively some renewals to provide a better experience, however, there are parts that still need some work or are in renewal process and causing a bad image; for example, the boat for kids in the pool which looks more like a crime scene, or the elevators which had a permanent leak and a drain-like smell.The rooms seemed average, but were designed for older times since only one power outlet was available in the room and 2 more in the bathroom, clearly did not allow easy mobile device charging, even in the outlet for the bed lamp, there were cables directly wired to the alarm clock without a proper outlet and plug meaning certain risk level.Besides these details, I could consider almost average facilities.ServiceFont desk, terrible check-in experience; when we arrived, another 2 buses full of people from other groups arrived. Besides having a dedicated front desk for these groups, the regular front desk didn’t have enough staff and the process was very slow, adding the fact of a very inefficient ventilation and high temperatures inside, it was a very disappointing experience.InternetIn mi case I was never able to login the portal for service registration, but one of my family didn’t have any problem, may be the service is not regular.Valet ParkingPoorly organized, bad experience due to the traffic caused by the groups arriving in the buses, one of the staff said something, then another came and said something different and we spent too much time in this until some other came with better instructions and took control over the situation.RestaurantFor breakfast buffet, it was very good with a lot of options. Menu for lunch was average but slow and taste was less than expected.A very uncomfortable situation is that even with an open voucher it is not possible to put the tips to the room account; this situation force us to always carry money and makes te overall stay less comfortable.Beauty SaloonDuring my stay, I attended a wedding at the hotel. The female guests to the ceremony already had appointments, but were not respected and they also accepted walk-ins who were not planned for the ceremony. At the end there were no explanation or apologies. The hotel just justified that it was an external provider, but its offered as part of the overall Hotel Offer. This was a very annoying situation.LocationLocation is centric, with access to bars, restaurants and some shopping centers in a classic Acapulco neighborhood. This was one of the best parts of the hotel.In generalI came here to attend an event and I’m not planning to come back unless is for another event.It seems the services was degraded because their inability to handle groups, events and guests simultaneously and keeping a good experience for all.
- Good and safe location. - Very friendly and very helpful staff. They speak English. - Comfortable and clean room.- Clean bathroom, even it's a little bit old and it needs renovation. - The breakfast was very good.- Just opposite of the hotel there is a shopping mall and close to the hotel there are restaurants and bars.- Amazing view from the rooms to the ocean and to the beach.
we had a fantastic time at this hotel. The location really is very good, right on what I consider to be the best part of Acapulco Beach...it really is quite family-friendly, an excellent pool with slides for the children. The Hotel itself is quite historic as it is fairly well known Elvis Presley's was here while he was making the song Fun in Acapulco.the gym was quite small but perfectly adequate as there was enough weights to do a full workout and a squat machine with bikes and treadmills, so I was happy with the gym.I took breakfast at the hotel and dinner in the sunset restaurant and the quality was very good and the choices were excellent. I would like to thank Carmen in the restaurant for being so kind to us, she really is a hard worker. Fernado is a good man and resolved a problem for us. Reception was extremely helpful and it was not necessary to have Spanish to get by as Cesar was fluent in English and is an outstanding member of staff, in my opinion and helped us enormously. We will definitely come back to Acapulco, we fell in love with Acapulco and we would not consider going to another hotel..we were very happy to be at the Emporio in our very comfortable room which was excellent (930) we felt the Wi-Fi was very fast the beds were comfortable and we were woken up by the sound of waves crashing on the beach.. it really was a dream few days for us and far far too short, next time we come we'll be here for a couple of weeks. Highly recommended. We found Acapulco in general to be safe and friendly.
i had the reservation done and paid. they charged me a 100 us dollars fee to give me the room on higher floornot happy with thatwill disputerest is fineservice desk need to improve on people skills
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- 1 a la carte dinner per week
- All drinks (Domestic brands, Domestic beer, House Wine, 11am - 11pm)
- 2 theme parties per week
- Daily activities
- Evening entertainment
- 395 rooms in 2, fourteen-storey buildings
- 2 pools including one with waterslide and 1 adults only
- 3 bars including Lobby bar, Beach bar, Swim up bar
- Buffet restaurant
- A la carte restaurants
- Room service (fee)
- Snack bar
- Massages (fee)
- Gift shop
- Beauty salon (fee)
- Babysitting (fee)
- 2 double beds or 1 king bed
- cable TV
- mini-bar (fee)
- full bathroom
- balcony with ocean view
- Max occupancy 4 adults or 2 adults & 2 children
For the Kids - Supervised kids club for ages 4-12 years from 10am to 6pm, Babysitting (fee), Kids pool, Water slide.
Honeymoon Bonus - Receive a room upgrade (subject to availability) and bottle of domestic champagne in room. Request at time of booking. Marriage certificate required at check-in.
Single Parent Special - No single supplement when traveling with 1 or 2 children.
Resort Location Map
Hotel Emporio AcapulcoAcapulco,Mexico
- Hotel Contacts
- Extra Info
Avenida Costera Miguel Aleman 121 Fracc Magallanes, Acapulco 39670 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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