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Hotel Emporio Acapulco

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Our Opinion
An amazing resort, located in an amazing part of Acapulco. Accommodations are very clean and maintained. The hotel is staffed with very courteous and attentive employees. An OK pool and deck area. However, the beach is nearby and the view is absolutely breathtaking.
Located right on the Costera, in the centre of the action. Take a short walk to restaurants, shops and nightclubs, or stay put and enjoy the large, lavish pool that winds around its own 'tropical island' - complete with a bar, restaurant and lounge chairs - luxuriously shaded by tall palms. Dining is also a pleasure here, thanks to the hotel's versatile meal plan and five top-notch restaurants (including the famous Tony Roma's Rib House). Formerly the Continental Emporio.
Location - On Condesa Beach & 30 minutes from the airport.

tripadvisor Traveler Reviews
  • Ramesh I : Piscataway, NJ, United States
Good Hotel Property with a great location in Acapulco

Our family stayed at this Hotel from Christmas Eve to day after Christmas and enjoyed the stay with a room facing the ocean and is placed perfectly as far as location is concerned. It is a pretty well maintained and clean property for families. The staff in this hotel from Front Desk, Bell Boys, Breakfast Service staff, Cleaning Staff were wonderful. We will definitely recommend this hotel to travelers with families for a fairly decent price.

  • Manchag : London, United Kingdom
Nice hotel, central.

Good hotel. Some areas of improvement... Room shower was lukewarm - contacted the concierge 2 times about it but wasn't fixed. Bathroom was a bit dated. Mini fridge is locked. Front desk is slow. Too many paper based processes slow things down everything eg reception tasks, restaurant, bars, towels. But staff is always nice.Adult pool area is fantastic - some hut sheets need replacing, I.e. too old.Spa is AMAZING and really good value for money. Breakfast is great. Really nice bbq beach restaurant. We had a really good time. Would book again.

  • Melody J : Kansas City, Missouri
Great location but Unorganized Hotel

We booked two rooms close together or side by side months in advance. When we got there they did not have it correct. One room was not too far from the elevator but my kids room was not ready yet. They said come back and it would be ready in 30 minutes The 30 minutes turned into half the day. We never ate on the premises and no one told us what was offered as far as a breakfast buffet etc. We loved the Infinity pool and went swimming in all the pools. My life was endangered due to the rip tide in front of the hotel. It was very dangerous and I am a great swimmer and have been swimming in Florida numerous times, Hawaii, Bahamas and all over the U.S. We liked the little kitchen in our rooms. We could not find anyone to help us book a tour of Acapulco and talked to guys working outside the front of the hotel to arrange one just for our family. We released 300 baby turtles into the ocean and that was a highlight. Watching the cliff divers an visiting the Chapel of Peace was fun too. The hotel let us store our luggage until we were ready to leave. Fish restaurant across the street was overpriced and not that good. The Bips was good. It's kind of like a Denny's. The hotel exchanged our money at the front desk and that was very helpful. Our tour guide took us to his cousin's gift shop at the end of the tour and that was a bad experience. He wanted to sell us merchandise for two or three times the price. My daughter lived in Guadalajara for a couple of yrs and told him that he was trying to rip off her parents and it was not cool. We bought four small things and ended up paying $100. It was a bad decision on our part and our taxi driver's. The city seemed safe. My daughter enjoyed a bubble drink right outside our hotel and there was a small mall close to the hotel. Venders on the beach are a bit entertaining and annoying at the same time. Expedia was not the problem with our reservation,it was the hotel and their lack of organization.

  • Allan L : Mexico City, Distrito Federal, Mexico
A happy surprise in Acapulco!

I recently stayed at Hotel Emporio Acapulco, and though I first had my doubts about staying here (mostly due to bad experiences in nearby hotels), I must say I was positively surprised by this hotel.The hotel is in really good shape -clearly management has been doing a great job! Every space (at least every public space) was clean and functional, and simple yet well decorated. The pools are always clean and bartenders around are always helpful. Its location is unbeatable -right in the heart of old Acapulco Bay, near shops, restaurants, a mall, clubs and bars. The room was rather nice: spacious, with a breathtaking view facing the bay, really comfortable beds, impeccably clean, and perfectly equipped with everything I could possibly need.As for service, it was very first class. Check-in was fast and easy and staff were nice and friendly. Everybody from front desk and bellboys, to bartenders and cleaning staff were great. My only complain is WiFi service, to which I could never connect any of my devices -they do need to work on that.I would definitely stay again, and I really recommend it to other travelers looking for a nice experience at a reasonable price.

  • Emilio L :
Great place to relax and spend some time with the family

I sure did like this hotel back in December of last year. The hotel it is in good shape. If your looking to have a good time with the family is a nice hotel, the only thing that I would recommend is that they should make this hotel a all inclusive. They do provide you with a restaurant buffet and by the pool area the do have a snack, bar. How ever you can take your personal drink which is great. The suites can be better but is OK. The hotel is located near clubs & bars. You also can find store, restaurants and shopping centers. I will definitely travel again to this hotel.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • 1 a la carte dinner per week
  • All drinks (Domestic brands, Domestic beer, House Wine, 11am - 11pm)
  • 2 theme parties per week
  • Waterpolo
  • Volleyball
  • Soccer
  • Daily activities
  • Evening entertainment
  • 395 rooms in 2, fourteen-storey buildings
  • 2 pools including one with waterslide and 1 adults only
  • 3 bars including Lobby bar, Beach bar, Swim up bar
  • Buffet restaurant
  • A la carte restaurants
  • Room service (fee)
  • Snack bar
  • Sauna
  • Jacuzzi
  • Massages (fee)
  • Boutique
  • Gift shop
  • ATM
  • Beauty salon (fee)
  • Babysitting (fee)
  • Gym
Ocean View Rooms include:
  • Air-conditioning
  • 2 double beds or 1 king bed
  • cable TV
  • mini-bar (fee)
  • full bathroom
  • balcony with ocean view
  • Max occupancy 4 adults or 2 adults & 2 children
Ocean View Privilege Club also available, please inquire for details.

Kids Deal! - 2 children 5 years and under stay free when sharing with 2 adults. Pay only airfare and transfers.

For the Kids - Supervised kids club for ages 4-12 years from 10am to 6pm, Babysitting (fee), Kids pool, Water slide.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for full details.

Honeymoon Bonus - Receive a room upgrade (subject to availability) and bottle of domestic champagne in room. Request at time of booking. Marriage certificate required at check-in.

Single Parent Special - No single supplement when traveling with 1 or 2 children.

Resort Location Map

  • Hotel Emporio Acapulco

  • Hotel Contacts
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  • Disclaimer
Emporio Acapulco Hotel
Avenida Costera Miguel Aleman 121 Fracc Magallanes, Acapulco 39670 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.