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Krystal Beach Acapulco

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Kids
  • Weddings
  • Bonus
Overview
This all-inclusive hotel in Acapulco is a great value for your money and is the perfect resort for the young at heart.

Location: Overlooking the beach, a 10 minute drive to downtown Acapulco and 30 minutes from the airport.

tripadvisor Traveler Reviews
  • Cristopherusm : Mexico City, Mexico
Good deal in price, amazing staff, bad food, nice beach

This hotel is located in the middle of the Acapulco bay, in the golden zona. Si everything is at a considerable distance. If you want to go out at night, everything is pretty close. A cousin of mine recommended this hotel in Acapulco for our 2 year wedding anniversary trip, so we booked a 3 night - 4 day stay in all inclusive (optional), since you can only book a room ir room+breakfast.The received us and no complementary drink was served, so don't expect one.The front desk lady was really sweet since I let her know the motive of our trip and she kindly helped us get am upgrade on our room since we had a mountain view regular room and she got us an ocean view Junior suite free of charge.The room was not fancy at all, definitively bigger than the other rooms, but with a spectacular view of both sides of the Acapulco bay.If this hotel needs to improve something is the food. We had an awful time deciding what to eat due to the lack of options and the poor taste on the main restaurant.The snack bar offers the usual, burgers, hotdogs, fries and nachos with cheese, no more, no less.The seafood restaurant was closed due to the low occupation since it was not vacation season yet.The pool area is a little bit small, but they have a nice jacuzzi area, a kiddie pool and a separate pool with a water slide, which keeps most of the kids away from the regular pool. So I guess win-win situation.The waiters at the beach area are amazing, just don't be cheap and tip them nicely, and they'll bring unlimited food and beverages from the snack bar to your "palapa" at the Beach. By the está, the Beach area is nice, at least at the moment, clean, which was nice, no rocks, smooth sand.There is a VIP Beach area for extra cost, but wasn't worth it at the time, maybe on crowded seasons, but not at the time.There are no shows or entertainment at night, but the bar is open till late at night.

  • Lexnala : Australia
A good stay ruined at checkout

We stayed here recently and thought the place was pretty good. It is an older building that probably hasn't been as kept up date as it could be, particularly in the rooms. That is however, reflected in the price you pay. We had an ocean view room and the view was spectacular, breakfast was good and decently priced. The woman who checked us in was lovely. It's such a shame we were treated so poorly at check out, the woman was incredibly rude to us and forced us to go back to our room to get a small cardboard ticket for a beach towel we had not used, this is despite me explaining I had left the card on the dresser and that we didn't have time to return as we were late for our bus. She would not let my boyfriend wait outside until I had retuned. I have absolutely no idea why as we had paid in full on arrival. It's a real shame as the experience left a bad taste in our mouth.

  • alejandroescobar2016 : Montreal, Canada
The staff.

Had a problem checking out at an early morning hour. The hotel system was down and couldn't get my bill. Everyone there, from Guadalupe at the reception to Rene Ramirez the General Director did everything they could to resolve the situation. I received all pertaining documents via email the same morning. Excellent service all around. Gracias Rene, gracias Guadalupe and gracias to all the staff at Hotel Krystal Beach Acapulco.

  • lichenthebeach : Matagorda, Texas
Great service and good prices.

This is an older hotel but it is very well maintained. It is right on the beach with a beautiful view of Acapulco Bay. If you don't pay for an ocean view you still have a good view of the mountains. Many of the staff do not speak English so bring a translation book or app with you. The staff do go out of their way to give excellent service. If you have flexible travel dates I would recommend avoiding check-in on Friday or check-out on Sunday since those are peak times for people to visit from Mexico City.

  • Maria R : Aloha
At the hotel

I love the way that some young lady treated me at the hotel,her name is susana she carried some glasses, their really friendly,clean service,really recommend this hotel for the travelers,you will love ittt,love love love love this hotel

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • Domestic drinks daily 
  • Kids club
  • Daily activities
  • Non-motorized water-sports: kayaking
  • 400 rooms
  • 2 restaurants
  • Pool
  • Children's pool
  • Jacuzzi
  • Bars
  • Lounge chair and beach towel service
  • Beach umbrellas
  • Kids club
  • Laundry (fee)
  • Room service (fee)
  • Internet (fee)
Hotel Rooms include:
  • 2 double beds or 1 king size bed
  • Air-conditioning
  • Cable TV
  • Bathroom with tub & shower
  • Balcony
  • In-room safe
  • Mountain view
  • Maximum occ. 4 persons
Ocean View Rooms - Same as above but with ocean view
Kids Deals - 2 children 4 years and under stay and eat free when sharing with 2 adults. Children 5-12 pay special rates.
 
For the Kids - Kids Club with supervised program hours from 9:30am- 4:30pm for children 4-12 years (children 0-3 years are welcome with parental supervision).
 
Honeymoon Bonus - Receive a bottle of wine and fruit basket. Request at time of booking. Marriage certificate required at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Krystal Beach Acapulco
    Acapulco,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Beach Acapulco
Avenida Costera Miguel Aleman 163 Fracc. Magallanes, Acapulco 39670 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.