- What's Included
- All Inclusive Features
Our OpinionThe Park Royal Acapulco is a great resort for families. The resort is located amongst a gated community a little further away from the hub of Acapulco. The resort has a great kids club, and has very pleasant and attentive staff. The views in this resort is fantastic. Make sure to request an ocean view suite!
Location: Beachfront, 25 minutes from the airport, 15 minutes from the convention center and 3 minutes from Acapulco's hottest nightlife.
Although we had a minor issue that could not be resolved, The facilities in general are quite well-designed, the hotel is very well located, the private beach is lovely, the dishes they offer are quite tasty and varied and customer service by the staff at the restaurants is quite good. Maybe less time share sale attempts would make it awesome but all in all, we would enjoy staying here again.
I had read negative things about the rooms, i.e. bad beds, foul odors, appliances not working properly, and the confusion of the hotel layout. When we arrived we were put in room 1815 which had 2 full beds that were not too old and they were comfortable enough. We had issue with the air con not cooling properly. After 1.5 hours of waiting for it to cool I called and they offered us 2 other rooms but no upgrade. I just had foot surgery a few months ago and I have limitations on walking long distances. They sent a bell boy (Jose) who spoke good English to show us the other room they were at the other end of hotel in the Jasmine section. They were rooms exactly like we had but we were assured the air con would most likely work better. I was told there was a "known issue" about the air con in room 1815. We decided to stay in our room that first night and see how the air was. Apparently they did work to make the air con colder, in fact it was 21 Celsius (69.3 degrees). This was great initially but then we were unable to adjust the temperature at all. So it stayed there and we were often very cold! No functioning of thermostat and mind you this is supposed to be a 4 star hotel. The shower in the bathtub had to be turned off by me as my wife and daughter didn't have the strength to turn it so it wouldn't drip. So the first night it dripped and there was water all over the floor. I had asked if someone could fix that or look at it but that never happened. The toilet seat was scratched up like someone had taken a knife to it! and there was occasionally a foul sewer order noticeable in our room.The food here (at the Bahia) was very average or below average except for breakfast. Wednesday night was Oriental food night and it was awful! The sushi rolls looked so good but the rice in the rolls was soft and watery, making the rolls almost inedible. The only thing that tasted decent to me was the duck in Mandarin sauce. Sweet & sour pork, and chicken with peanut sauce were terrible. La Tratorria (the only upscale restaurant) was impossible to get into unless you stood in line every day in front of restaurant from 12:00 to 1:30. We did that one day but almost died from the heat standing outside. This restaurant too, was just a bit above average, but far better that the others. Wine was good, it was from Spain, but nothing special. I ordered Beef Tenderloin with rosemary potatoes. When my plate arrived I couldn't believe it as the portion of beef was less than 2 ounces, there were only 3 very small cuts of potatoes! and one small twig of broccoli and one of cauliflower. This was really pathetic! The beef was tender but not enough to feed a bird! The menu was so limited (small) and unimaginative. I can't believe this place has great reviews! The anti pasta appetizers were good and they were the only thing good there except for the wine and good service. I was so disgusted that no one would alter the "stand in line each day" between (12:00 & 1:30) just in order to eat there. I can understand that they don't want the restaurant with children running wild, as they do in the other restaurant. We ate one time at El Pescdor and the food was OK, just average!The great majority of folks staying there were Mexican families with kids. No one was rude but again no one was very friendly either. We felt out of place. I am so sorry that I believed Orbitz when they did a switch and bait on me and told me this was a great "all inclusive" hotel that was very nice The staff people were pretty nice except for when we left on the last day. My daughter left her passport in the room. I realized this and called and we drove back. I let my wife go in but it was so crowded she couldn't speak with the man in charge in the front. Also that man scolded me for not having my wife and daughter come in immediately and have their blue arm bands cut off. I was angry because I called for a bellboy and when no one showed up after more than15 minutes, we had to leave and take our own bags. My daughter and wife took the luggage out the front door then immediately came to desk to have their wrist bands cut off. What really makes me angry is that the young man working at the left of the front desk made my wife go back to the room when we had been told the passport would be waiting for us downstairs. He rudely handed her a key and lectured her about the passport. My wife went to the room and of course the passport wasn't there. When she came back the elevator got stuck and everyone was trapped for 15 minutes.My advice is not to stay here in summer unless you can tolerate being captive in a large hotel resort with very disappointing food! Also the reservation issue about the La Tratorria is pathetic. I would never stay here again though the people who worked here were accommodating and friendly until we left the last day.
Bad experience. If the owners want to increase the number of members they have, they should start by giving an excelent service since the begining to the regular visitors. It's terrible that they try to sell a membership if they are giving a terrible service.
Really enjoyed the stay, even though we had some issues with the room the issues were taken care of. I would recommend this hotel. People are nice, the location is a little far to go anywhere walking. Very family oriented my kids and family had a good time!!!
Everything is standard for a weekend. You have to pay attention to small details as fixing appliances in rooms. Bathrooms sometimes smell bad, pillows are awful! and sometimes maids do the room after 4 in the afternoon! I think that also you have to pay attention to elevators. Sometimes they are out of order.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch, and dinner daily
- Theme dinners
- A la carte dining at Italian Restaurant
- Domestic drinks from 11am to 1am
- Daytime and night time snacks
- Use of gym
- Non-motorized watersports: sailing, scuba
- Hotel tram to transfer from hotel common areas to guest rooms
- Adult & children's daily activities
- Nightly entertainment
- Buffet restaurant
- Italian a la carte restaurant
- Lagoon style pool
- Children's pool
- WiFi internet (fee)
- 2 double beds (King size beds on request only)
- Bathroom with marble tub & shower
- Hair dryer
- Iron and ironing board
- In-room safe ($2 USD/day)
- Balcony or terrace
- Max occ. 4 adults or 2 adults & 2 children with existing bedding
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Park Royal AcapulcoAcapulco,Mexico
- Hotel Contacts
- Extra Info
Calle Costera Guitarron No. 110 Fracc. Playa Guitarron, Acapulco 39880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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