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Our OpinionThe Park Royal Acapulco is a great resort for families. The resort is located amongst a gated community a little further away from the hub of Acapulco. The resort has a great kids club, and has very pleasant and attentive staff. The views in this resort is fantastic. Make sure to request an ocean view suite!
Location: Beachfront, 25 minutes from the airport, 15 minutes from the convention center and 3 minutes from Acapulco's hottest nightlife.
From our arrival we were greeted very well, we only have to say thank you for all the attention and kindness of each and every one of the people working in the hotel, we hope to return very soon and that this attention and kindness will be repeated thanks hotel park royal Acapulco
As a Royal Holiday member this is my worst experience, nothing compared with Cozumel or Cancun. This is an "average" hotel with "average" service, from my perspective there is no difference between being a member that an ordinary client. Need to improve a lot members attention.This is a good place to stay for a weekend specially for families with kids, not recommended for adults looking for relax. Facilities are very good, restaurants, food and beverages are very good, also cleaning (need to be more strict in Pool usage)
The rooms are very clean, they offer good activities (kayak & in the pool) and the food is nice.The Staff in the bar could improve their manners.The water from the bathroom has a funny smell but nothing too bad.A little inconvenient to move around the hotel, just one elevator and a lot of people.
I went to Park Royal Acapulco for Spring Break and loved it. I am a member of Royal Holiday so perhaps by review is a little biased. With regards to the accommodations: we stayed in a studio overlooking the beach and pool. The room was clean and always supplied with toiletries. The food was pretty good for a place that makes large quantities of food every day. We mostly ate in the main restaurant. The beach is clean with almost no waves which is perfect if you want to relax. Out biggest issue with the place was its location. The Park Royal is located in a gated community on the side of a hill. If you want to get out on your own and explore it's a little difficult. The area is in a residential park of the bay not in the downtown part of Acapulco. You will need a taxi to go clubbing.
I visited this hotel between Mar 1 and 15/17 and would rate this hotel has a solid 4 stars. The hotel is built on a mountain and is composed of a series of buildings that are interconnected by a series of walkways, stairs and elevators. If you have difficulty walking this may not be the place for you but you can generally get from one place to the next if you can figure out how the maze works and thus avoid the stairs and steep walkways. When the porter shows you to the room for the first time, make sure you are cognizant of the route that he took.When you check in, you should get the password for the Wi-Fi, plastic card for the beach towel, map of the hotel grounds and if you wish they have a map of Acapulco.They have 3 restaurants. The Bahia restaurant is open for breakfast and supper and is buffet style. I would rate the food there as 3 stars because when I was there 75% of the guests were locals and so half the food was Mexican. The El Pescador restaurant specializes in seafood which I am not a fan of and so rate it 3 stars. The food is buffet style except if you order the seafood from the menu which is the catch of the day and you choose the method of how it is cooked. It was the restaurant that was open for lunch. The La Trattoria restaurant is Italian and I would rate it 4 stars. It is open only for supper and you need to make a reservation between 12PM and 2PM on the day you wish to go there inside the door of the restaurant. They have a snack bar near the pool and I tried a hamburger which I found to be sub-par.Some rooms have safes and some don't. The safes are free of charge. If your room doesn't have a safe, there are safes behind the check-in counter. There is a spa and a room where you can work out with various machines. The Wi-Fi is available in the lobby and some other public places and worked in my room and another person's room that I had talked to. In the lobby area around 9PM, they have a Mexican band that is fairly decent and is on most nights of the week and you will see people dancing. They supply two 600ml of water in each room a day. The beach is small and clean but no lifeguard and it appeared that a few people had rented water scooters. There is usually coffee at the bar in the lobby.As you probably know, Acapulco has a high murder rate. Along the Costera which is the highway that runs along the ocean, they have stationed army troups all over, plus many patrols. I had no problems and if you stay within 5 or 6 blocks of the highway I don't think you will encounter any danger. It should be noted that I wanted to visit a shopping center in the northern part of the city and when I asked tourist information on what bus to use to get there, the tourist official was adamant that I not go there. A taxi to Walmart was 80 pesos and to downtown was 150-180 pesos from the hotel. If you wish to go into central Acapulco on the cheap, when you exit the lobby go to the right and when the road ends go to the left. It is a steep uphill walk and can take from 10-15 minutes. Once you reach the highway you will see an underpass on the right. Take the underpass and go to the left. You will see a sidewalk. Continue on the sidewalk until the end and maybe a few feet after on the shoulder. Some buses will take the off and on ramp and some will stay on the highway so it is best to be in a position where you can flag either of them. When you see a bus, wave and it will come to a stop near you. If the bus is air conditioned it will cost you 11 pesos, if not 9 pesos. Note carefully the area around where you got on the bus so you will know where to get off when you return. When you return look for buses marked Coloso or Colosio. You can usually find them along the Costera up to the Zocalo. Once you get past the Walmart, about 3 km past the hotel towards downtown, buses cost 9 pesos for air conditioning and 8 otherwise. On average it took 40 minutes to get to downtown from the highway mostly because of traffic. Most of the time buses came within 5 minutes. Try to have a 20 peso note or smaller to pay the driver.Once past the underpass to the right is a road that leads up to the botanical gardens. According to a brochure I saw, some of the fauna includes boa constrictors. I didn't go there so I cannot advise how to get there. When you come out of the lobby if you go to the left and follow the road after 15 minutes you will come to the highway. The walk is longer but not as strenuous. The problem with this route is that if you want to go into town you have to cross a busy highway with blind curves on either side. I almost got hit so I would not recommend this route.If you continue on the bus past the hotel from downtown you will eventually see a Sams Club and then another Walmart. There are two shopping centers in that area. Once you get to the underpass leading to the Walmart, you can catch a mini van marked aeropuerto or La Isla. La Isla is another shopping center. I think it cost about 8 pesos as I didn't count my change. You pay when you exit. It is probably advisible to write on a piece of paper La Isla to show the mini van driver where you want to go.If you want to go to Taxco on the cheap, the Estrella de Oro bus costs 248 pesos each way. The bus leaves from the station on Cuauhtemoc near Morin (to the right 2 blocks) at 8.35AM and returns on some days at 6PM. It takes 4.25 hours to get there each way. To get to the Estrella de Oro bus station, take the bus from the hotel towards downtown and get off at the Krystal Beach hotel. Walk up the adjacent street which should be called Morin to Cuauhtemoc and turn right at the Pemex station. When you return to Acapulco, you will need to walk back to the Krystal Beach hotel where there is a bus stop. The buses stop running around 11PM so you maybe forced to take a taxi or shared taxi. The shared taxi should cost around 17 pesos but make sure you ask the driver how much.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch, and dinner daily
- Theme dinners
- A la carte dining at Italian Restaurant
- Domestic drinks from 11am to 1am
- Daytime and night time snacks
- Use of gym
- Non-motorized watersports: sailing, scuba
- Hotel tram to transfer from hotel common areas to guest rooms
- Adult & children's daily activities
- Nightly entertainment
- Buffet restaurant
- Italian a la carte restaurant
- Lagoon style pool
- Children's pool
- WiFi internet (fee)
- 2 double beds (King size beds on request only)
- Bathroom with marble tub & shower
- Hair dryer
- Iron and ironing board
- In-room safe ($2 USD/day)
- Balcony or terrace
- Max occ. 4 adults or 2 adults & 2 children with existing bedding
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Park Royal AcapulcoAcapulco,Mexico
- Hotel Contacts
- Extra Info
Calle Costera Guitarron No. 110 Fracc. Playa Guitarron, Acapulco 39880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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