Beach Palace

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Beach Palace is a resort that speaks true to its luxury rating. The rooms aren't anything to rave about, but it's always well-maintained and immaculate. Some rooms promise great views of the ocean. Good cuisine to choose from with regards to both a la carte and buffet items. The resort is in a prime location. There are shopping malls and restaurants. Nightclubs and bars can be found a short taxi ride away. Ther resort team is amazing. They work to ensure that all guests are being accommodated and that their needs and concerns are being met. For travelers wanting a quiet and luxurious place to relax, this is the place.


Beach Palace has everything for a great family vacation from relaxation to fun-filled daily activities. The exclusive Kids Club caters to the kids with supervised children's activities, while the adults can sit back in two interconnecting swimming pools, lounge with cocktails on the wonderful beach or get active with water sports.

Location: Beach Palace is located beachfront in the Cancun hotel zone, 15 min to downtown Cancun, 30 min from the airport.

  • Room service 24 hours a day
  • Kids club
  • Free wifi throughout hotel
  • Three swimming pools
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • Jacqueline z : Long Island, New York
loved it!

cannot wait to go back!! we came with our 2 children 12 and 13, had a wonderful time, the people were fantastic, the beach was beautiful, our room was amazing and we enjoyed every bit of the pool and every single day!! I wanted to stay longer- and usually I'm ready to go home - so really it was perfect!

  • Manuel C :
DreamArts - Photographers

The service for the wedding was amazing! From beginning to end they were accommodating all our requests! Def. coming back! This is our third time here in Cancun and the service just keeps getting better and better!

  • MrsDorothyAndersson : Glasgow, United Kingdom
Do not stay at this hotel

Saw previously great reviews so we booked, but was very disappointed. Hotel is in a great location but is a 4 star at the very most. The room was dirty on arrival. Plugs and lights were also broken. The maid service is not great. Only parts of the floor were swept during our 2 week stay. The turn down service at night was intermittent only. Restaurant menus are limited and I was ill every time we ate in the Oriental restaurant. The pool is small and cramped. Trips with the hotel were great except for the horse riding trip which was boring, over priced and the beach part of it was not as advertised. Antonio from the hotel refused to accept my complaint. The waiters and pool staff are very attentive though. Great location but I would never stay here again.

  • :
Will not be back to a Palace resort!!! Long post

This was my husband and I's 4th time to visit a palace resort in Mexico. We were married at Moon Palace resort 10 years ago and have tried to get back to visit every couple of years since. This time we decided to try Beach Palace and brought our daughter as we read it was family friendly. Before I complain I do want to take the time to commend the food as it was amazing. On the day of arrival there was very strong pressure from the resort to book tours, massages, etc. and we did book what we planned to enjoy including a dolphin swim, massage, and zipline tour. The trip started out enjoyable with excellent poolside service on day one. However, We did not sleep a wink as the room walls are very thin and we could hear every thing being said by our neighbors including the talk of drugs. On day 2 we visited the sports bar in the hotel for karaoke and DJ and was aggressively confronted by a very intoxicated woman who was loudly threatening to fight me in front of my family and causing a scene for absolutely no reason. The bar staff did nothing and continued to serve the woman tequila shots. My family and I left because we were very uncomfortable. Again, after another sleepless night we proceeded to the pool where we did not get the same service we received the previous day as there were much less wait staff and they were not as friendly. That evening my daughter starting feeling ill with stomach issues and so I called the front desk at about 11 pm to cancel our zip line tour as it required 24 hour notice. They told me no problem but to bring the receipt down the next day and we did. On the day of checkout the $300 charge was still on our bill. When I contested it, the manager told me I was lying and asked to see a receipt where I had purchased my daughter medicine. I told her it was in my room in the trash and she allowed me back in the room after checking out to dig through the trash to locate the receipt where I had purchased medicine for my daughter. When I showed her the receipt she asked me how old my daughter was and I told her 16. She told me my daughter was old enough to have stayed in the room ill while my husband and I took the tour and only refunded my daughters portion of the bill. I told her I would not leave my sick daughter at the resort alone. Needless to say they still charged my husband and I for a tour we didn't take and cancelled 24 hours in advance. One more thing I want to add is while we were eating poolside a child threw a ball that hit my family's food and drinks into the pool. Although it was witnessed by staff no one bothered to clean up so there was food all over the bottom of the pool for several hours. It was pretty disgusting. Needless to say, this was our last visit to a Palace resort. It was a very low class resort with little professionalism.

  • 180emancia :
Great Beach !

Our hotel stay was great! the beach access for this hotel is amazing and great location walking distance to La Isla shopping Center, and a bus ride away from Downtown Cancun and Club scene. food in all restaurants was great ! Staff was courteous and helpful. did some of the tours Chichen Itza and Isla mujeres with the resort credit the 16% fee adds up and I will not do those tours again. Spa services were amazing though! massage was great! I also did not get pressured into going into the 3 hour breakfast to sell time share which I appreciated they stopped at my first "no thanks". took advantage of the Moon Palace Shuittle twice during our stay since the installations and activities are much better at the Moon Palace hotels. but the beach will remain the reason I will return to this hotel the Beach Palace , since Moon Palace does not have beach access and the one it does is horrible.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic & select International drinks from 10am-1am
  • Theme parties
  • Non-motorized watersports at Sun Palace Marina
  • Kayaking
  • Snorkeling
  • Sailing
  • Pedal boats
  • Introductory scuba diving lesson in pool
  • Day and night tennis
  • Billiards
  • Ping pong
  • Fitness centre
  • Daily activities
  • Nightly entertainment
  • 285 rooms
  • Poolside restaurant for buffet or a la carte dinner
  • 4 a la carte restaurants (Italian, Asian)
  • 3 bars
  • 3 pools including children's pool
  • Lit tennis
  • Gift shop
  • Above-ground dive tank
  • Fitness centre
  • Beauty salon
  • Massage services (fee)
  • Car rental
  • Doctor on call (fee)


  • Maximum Occupancy 4 people (Maximum 2 children)
  • Resort view
  • Balcony
  • Air-conditioned
  • Telephone
  • Hair dryer
  • Bathrobe & Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • LCD flat screen satellite TV
  • Cribs, rollaways & wheelchairs on request
  • CHI professional hair dryer
  • CHI professional hair straightener

Superior Deluxe

  • Maximum Occupancy 4 People (Maximum 2 children) 
  • Lagoon view or ocean view
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Balcony with chaise lounge chairs & table
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • In-room wine and fruits
  • LCD TV
  • Satellite TV
  • Purified tap water
  • Farouk bath amenties
  • Bathrobe and Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer
  • CHI professional hair straightener

Concierge Level

  • Maximum Occupancy 2 People (Adults Only)
  • Ocean view
  • Balcony with double bed, 2 chairs and table
  • Air-conditioned
  • Telephone
  • Pillow menu
  • Beach bag
  • Aromatherapy menu
  • Hair dryer
  • Bathrobe and Slippers
  • Upgraded liquor dispenser
  • Espresso maker
  • Mini-bar with soft drinks, juices, bottled water, and international beer (Heineken & Coors Light)
  • In-room safe
  • Apple TV with Wi-Fi connection and special apps including, iTunes, Netflix and more
  • DVD player
  • iPod dock / Clock radio
  • L'Occitane bath amenities
  • Iron & Ironing board
  • Room service menu
  • Turndown service
  • Petit fours menu
  • 1 King bed
  • Double whirlpool tub
  • LCD flat screen satellite TV
  • Cribs, rollaways & wheelchairs on request
  • CHI professional hair dryer
  • CHI professional hair straightener

Family Deluxe

  • Maximum Occupancy 6 people (maximum 4 adults, maximum 5 children)
  •  2 connecting Superior Deluxe - Lagoonview rooms
  • 1 room with king bed and connecting room with 2 double beds
  • Double whirlpool tub
  • In-room wine and fruits
  • Balcony with chaise lounge chairs & table
  • X Box 360
  • DVD player
  • Xbox Games upon request
  • DVDs upon request
  • Fun in the sun bucket kit
  • Mini-bar (contains sodas, bottled water, domestic beer, juices plus kid friendly snacks)
  • Kids special room service menu
  • L'Oreal kids product line
  • In-room family guide with activities schedule
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • LCD TV
  • Satellite TV
  • Purified tap water
  • Farouk bath amenties
  • Bathrobe and Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • Welcome amenities for families
  • Mini bathrobes & slippers
  • Arcade
  • CHI professional hair dryer
  • CHI professional hair straightener



  • A la carte for dinner
  • Asian cuisine


  • Buffet for breakfast, lunch and dinner
  • International/Mexican


  • A la carte for dinner
  • Mediterranean
  • Dress code is dressy casual (long trousers and collared shirts for gentlemen)

La Terraza

  • A la carte for dinner
  • Mediterranean


  • Sky Rooftop bar
  • Stadium Sports bar
  • Pool and Snack Bar

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Beach Palace Cancun offers the following Awe-Spa facilities and treatments:


  • Massage rooms
  • Sauna
  • Beauty Salon
  • Fish Spa
  • Gym


  • Holistic massage
  • Citrus massage
  • Aromatherapy massage
  • Kukulcan Mayan massage
  • Deep tissue massage
  • Herbal massage
  • Hot stone massage

Facial treatments

  • Refreshing facial
  • Stabilizing facial
  • Ceutical facial
  • Vitamin C facial
  • Shock intense facial
  • Diamond white facial


  • Seaweed wrap
  • Chocolate wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair removal
  • Make up
  • Hair styling
Stay at 1, Enjoy all 6! - Receive unlimited access to all the facilities at the nearby sister resorts - Cozumel Palace, Isla Mujeres Palace (couples only 18yrs+), Moon Palace Golf & Spa Resort, Playacar Palace and Sun Palace (couples only 18yrs+) including restaurants, bars, activities and entertainment. Transfers are not included.

Honeymooners - Receive a bottle of Domestic champagne, candlelight dinner and a fruit basket, as well as late check-out (subject to availability). Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Beach Palace

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Beach Palace
Blvd. Kukulcan Km 11.5 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.