Beach Palace

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Our Opinion

The Beach Palace is a resort that speaks true to its luxury rating. The rooms aren't anything to rave about, but it's always well-maintained and immaculate. Some rooms promise great views of the ocean. Good cuisine to choose from with regards to both a la carte and buffet items. The resort is in a prime location. There are shopping malls and restaurants. Nightclubs and bars can be found a short taxi ride away. Ther resort team is amazing. They work to ensure that all guests are being accommodated and that their needs and concerns are being met. For travelers wanting a quiet and luxurious place to relax, this is the place.


Beach Palace has everything for a great family vacation from relaxation to fun-filled daily activities. The exclusive Kids Club caters to the kids with supervised children's activities, while the adults can sit back in two interconnecting swimming pools, lounge with cocktails on the wonderful beach or get active with water sports.

Location: Beach Palace is located beachfront in the Cancun hotel zone, 15 min to downtown Cancun, 30 min from the airport.

  • Room service 24 hours a day
  • Kids club
  • Free wifi throughout hotel
  • Three swimming pools
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • 181lauren :

This is the second time I've been to the Beach Palace. Everything was perfection. The level of service - from the front desk to the spa - was beyond expectations. Great location too; close to downtown Cancun and the airport, and the Beach is fabulous. Looking forward to returning in the future.

  • dayna74 : Morden, Canada
Amazing week

We stayed at the Beach Palace last week. From the moment we arrived we were beyond impressed with the services. The buffet always had choice, and Diegoo and Alfredo were amazing. Gabriella the morning chef was incredible. Bryan in the a la carte steak restaurant was a joy. We cannot say enough about the entertainment team. Especially Damian and Gustavo who went above and beyond, always ensuring that our teenage daughter was included and having fun. The rooms are huge, clean, and very warm and inviting. We used our resort credits for massages, which were very relaxing and enjoyable. The pools, ocean, and activity area is clean, and beautiful. We left feeling sad because we will miss the staff. They know your name after the first day, and treat you like royalty. We will be back and will suggest this resort to friends and family.

  • Christi H :
Beach Palace

The bad...We had purchased in advance two rooms (lagoon for our adult kids and beach view for us). In the reservation instructions, we requested that the rooms be close to one another. When we checked in, Jose Luis first offered us two rooms on two different floors. He said it was hard to get two rooms nearby because one was a lagoon view and the other beach view (which is odd since every beach view rooms had a lagoon view room directly across from it). He offered, for a $400 upgrade, we could be on the same floor. We declined the $400 upgrade, and I said we would just make it work. Once we declined the upgrade, he then provided us two rooms across the hall from one another on the same floor (2nd). When we went to check in, the rooms were beautiful but they smelled of something terrible (musty). (I had read this in other reviews too). We inquired about changing to another room. They moved us to the 3rd floor, which smelled too. Then we switched to the 4th floor which was good. The hotel was very low capacity, we were able to get rooms across the hall from one another on 3 different floors (2nd, 3rd, and 4th). This meant the check-in upgrade ($400) was a scam! I would recommend not staying on the 1st or 2nd floor due to a strong odor. Changing rooms took several hours of our first day, and left a bad feeling about the resort, not very relaxing. The $1500 resort credits cost you a 16% fee to use. They also only have a handful of options. We ended up booking some through another company for less money. We would have liked more varied entertainment during the day (there was very little games or trivia). Unless you were interested in pool yoga or volleyball, there was not much going on. The pool on the first several days was FREEZING. It was not possible to get in. About mid-week they started heating the pool, and people could finally enjoy it. This was disappointing, since the pool is a major reason why you go. FYI...At Moon Palace some pools were heated and others not. The good…The resort is beautiful! The service was pretty good. The food was very good. My boys got their hair cut using spa points. With the 16% fee, they were only $6! They looked great too. There was not too much pressure to listen to a time share spiel. Though they did wake us up on our first morning (BEFORE 9am) to invite us come and “learn about resort credits.” We loved the option to be able to stop in, eat, and use the facilities at other Palace resorts. There is a free shuttle from Beach Palace to Moon Palace at 11am. We went for the day, and choose to stay beyond the return shuttle time (5:00pm) so we could eat dinner there. Glad we did. We ate at the Italian place at Moon Palace, which ended up being our favorite meal of the trip. The taxi for four to return to Beach Palace was only $26, definitely worth it. We also took a bus ($1 pp each way) to Sun Palace and ate dinner at the steak place, which was good. By chance, the catamaran excursion we took dropped us off right next to the Isla Mujeres Palace, so we got a drink from there, and sat by the pool. We rented a golf cart to tour around on Isla Mujeres. I would highly recommend this. We only had a golf cart rental for an hour since it was part of the catamaran tour, which felt rushed. If I were going to go back, I would book the Isla Mujeres excursion using the credits and rented the golf cart for the day. Overall it was a good vacation. We booked through Costco which gave us the flights for free, and was cheaper.

  • Rick O : Mokena, Illinois
Why become a Palace Resort member?

My wife and I just returned from our visit to Beach Palace 1/5/18 - 1/12/18. We are long time Palace Resorts members and have visited Cancun many times. This is our 4th year in a row at Beach Palace. We made our reservations for this trip all the way back to June 25th of 2017. Upon making our reservation we requested an ocean view room and was told by Andreas it would be no problem. Furthermore at this time we paid Palace resort in full for this upcoming vacation and they had our money for over 6 months. Well wouldn't you know it upon our arrival last week we were told that we requested a lagoon view??? This could not be further from the truth. So how did Palace Resorts respond to our situation? They offered us a room upsell for yet an additional $225. After paying the "upsell" when we were originally told it was no problem, we found out that the hotel was at %50 or less off occupancy. Furthermore when talking with many other non-member couples staying their during the week that they in fact had the nice ocean view rooms without the upsell charge??? Why would a resort treat a long time member that way, upsell them to a room that was probably available because of the lower occupancy and give a non-member a better room for a lower rate. My thoughts are that is probably better to not go to their presentation and become a member and give Palace Resorts thousands of dollars. I guess its obvious that I am an unhappy long time Palace Resort member. I must however praise some of the staff that went above and beyond during our stay. Victor at the pool bar and sport bar. Ernesto in the breakfast room and Gabriela the omellete maker.

  • Travel0rus : Pretoria, South Africa
Lovely stay at Beach Palace

Pro's: big rooms, hotel is on beautiful private beach, great restaurants to choose from. Boccelli highly recommended if you like cuisine type food. 24 hour room service is included in all-inclusive and well stocked mini bar too.Cons: Hotel is quite dated.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic & select International drinks from 10am-1am
  • Theme parties
  • Non-motorized watersports at Sun Palace Marina
  • Kayaking
  • Snorkeling
  • Sailing
  • Pedal boats
  • Introductory scuba diving lesson in pool
  • Day and night tennis
  • Billiards
  • Ping pong
  • Fitness centre
  • Daily activities
  • Nightly entertainment
  • 285 rooms
  • Poolside restaurant for buffet or a la carte dinner
  • 4 a la carte restaurants (Italian, Asian)
  • 3 bars
  • 3 pools including children's pool
  • Lit tennis
  • Gift shop
  • Above-ground dive tank
  • Fitness centre
  • Beauty salon
  • Massage services (fee)
  • Car rental
  • Doctor on call (fee)


  • Maximum Occupancy 4 people (Maximum 2 children)
  • Resort view
  • Balcony
  • Air-conditioned
  • Telephone
  • Hair dryer
  • Bathrobe & Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Iron & Ironing board
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • LCD flat screen satellite TV
  • Cribs, rollaways & wheelchairs on request
  • CHI professional hair dryer
  • CHI professional hair straightener

Superior Deluxe

  • Maximum Occupancy 4 People (Maximum 2 children) 
  • Lagoon view or ocean view
  • 1 King or 2 Double beds
  • Double whirlpool tub
  • Balcony with chaise lounge chairs & table
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • In-room wine and fruits
  • LCD TV
  • Satellite TV
  • Purified tap water
  • Farouk bath amenties
  • Bathrobe and Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer
  • CHI professional hair straightener

Concierge Level

  • Maximum Occupancy 2 People (Adults Only)
  • Ocean view
  • Balcony with double bed, 2 chairs and table
  • Air-conditioned
  • Telephone
  • Pillow menu
  • Beach bag
  • Aromatherapy menu
  • Hair dryer
  • Bathrobe and Slippers
  • Upgraded liquor dispenser
  • Espresso maker
  • Mini-bar with soft drinks, juices, bottled water, and international beer (Heineken & Coors Light)
  • In-room safe
  • Apple TV with Wi-Fi connection and special apps including, iTunes, Netflix and more
  • DVD player
  • iPod dock / Clock radio
  • L'Occitane bath amenities
  • Iron & Ironing board
  • Room service menu
  • Turndown service
  • Petit fours menu
  • 1 King bed
  • Double whirlpool tub
  • LCD flat screen satellite TV
  • Cribs, rollaways & wheelchairs on request
  • CHI professional hair dryer
  • CHI professional hair straightener

Family Deluxe

  • Maximum Occupancy 6 people (maximum 4 adults, maximum 5 children)
  •  2 connecting Superior Deluxe - Lagoonview rooms
  • 1 room with king bed and connecting room with 2 double beds
  • Double whirlpool tub
  • In-room wine and fruits
  • Balcony with chaise lounge chairs & table
  • X Box 360
  • DVD player
  • Xbox Games upon request
  • DVDs upon request
  • Fun in the sun bucket kit
  • Mini-bar (contains sodas, bottled water, domestic beer, juices plus kid friendly snacks)
  • Kids special room service menu
  • L'Oreal kids product line
  • In-room family guide with activities schedule
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • LCD TV
  • Satellite TV
  • Purified tap water
  • Farouk bath amenties
  • Bathrobe and Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • Welcome amenities for families
  • Mini bathrobes & slippers
  • Arcade
  • CHI professional hair dryer
  • CHI professional hair straightener



  • A la carte for dinner
  • Asian cuisine


  • Buffet for breakfast, lunch and dinner
  • International/Mexican


  • A la carte for dinner
  • Mediterranean
  • Dress code is dressy casual (long trousers and collared shirts for gentlemen)

La Terraza

  • A la carte for dinner
  • Mediterranean


  • Sky Rooftop bar
  • Stadium Sports bar
  • Pool and Snack Bar

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Beach Palace Cancun offers the following Awe-Spa facilities and treatments:


  • Massage rooms
  • Sauna
  • Beauty Salon
  • Fish Spa
  • Gym


  • Holistic massage
  • Citrus massage
  • Aromatherapy massage
  • Kukulcan Mayan massage
  • Deep tissue massage
  • Herbal massage
  • Hot stone massage

Facial treatments

  • Refreshing facial
  • Stabilizing facial
  • Ceutical facial
  • Vitamin C facial
  • Shock intense facial
  • Diamond white facial


  • Seaweed wrap
  • Chocolate wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair removal
  • Make up
  • Hair styling
Stay at 1, Enjoy all 6! - Receive unlimited access to all the facilities at the nearby sister resorts - Cozumel Palace, Isla Mujeres Palace (couples only 18yrs+), Moon Palace Golf & Spa Resort, Playacar Palace and Sun Palace (couples only 18yrs+) including restaurants, bars, activities and entertainment. Transfers are not included.

Honeymooners - Receive a bottle of Domestic champagne, candlelight dinner and a fruit basket, as well as late check-out (subject to availability). Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Beach Palace

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Beach Palace
Blvd. Kukulcan Km 11.5 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.