Bel Air Collection Hotel And Spa Cancun

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Our Opinion

A pleasant hotel to stay in. The resort grounds might be a bit outdated. Though they try their best to spruce it up, it is in need of a major upgrade. However, it can be guaranteed that the grounds will always be clean. OK choices with regards to food options. Be advised that there isn't a buffet in this particular resort. While the restaurant has a tendency to be a bit slow, the food is amazing. Make sure to check out the Resort Spa, as it offers great services for amazing value!

Bel Air Cancun is the perfect hideaway for those who desire a relaxing vacation in a casual chic atmosphere. Enjoy stylish decor, a relaxing spa and trendy restaurants.

Location: 10 minutes from the Cancun International Airport and 15 minutes the center of the hotel zone.

  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Swimming pool
  • Guests 12+
  • Spa

tripadvisor Traveler Reviews
  • PeachPatchArizona : Arizona
Great Place for a Quiet Getaway

If you are looking for the club/party scene, you will not find it here.However, if you want a comfortable, quiet and smaller resort, this IS your place. The hotel staff are extremely nice and helpful. We felt really pampered by their service and attitude. Everyone from the bell captain who took our luggage upon arrival, to the staff at the front desk, the waiters in the restaurant, even the maintenance guy who came to our room...they were all so pleasant!The pool was clean and a good size for the hotel. It has an infinity type edge and looks out over the ocean. The pool area was also clean. There's a good number of chairs & lounges, but they could stand to add some more umbrellas for shade.The beach is very nice....really, just great. They have chairs and umbrellas on the beach, as well as cabana beds! The hotel is pretty small compared to many of the others on the hotel strip, and because of this the beach is not crowded at all. It was relaxing and quiet (also this hotel does not allow children under 12, so that adds to the nice peaceful atmosphere). Our room was clean and the bed was comfortable. The pillows are down which was awesome. The TV is older, but it worked...I wasn't there to watch TV anyway, you know. The fridge in the room did not work & we had maintenance come up to check it out. However, we never did get a working fridge in the room. That was fine, really because you can get all the food and drink you need at the hotel's bar and restaurant. They did refresh our room daily with bottles of water (and all the other amenities you'd expect for the bathroom).This is an older property, and does show some signs of its age. However, it was clean and comfortable. We felt very good about our choice. We wanted a smaller, quieter place and this was perfect for that. The food in the restaurant was really quite good. We generally ordered from the menu and not the buffet, and we were truly pleased with the food. The red wine beef is excellent, as was the fruit stuffed chicken breast. Really, everything we ordered from the menu was truly very good. I loved their flan for dessert. I had it every day! So good.If you are not looking for luxury, but just want a nice, clean, comfortable, quiet place with excellent service and good food, this is the hotel for you.On a side note:Almost all of the employees spoke English! While it was not like having a conversation with a native English speaker, it was more than enough to effectively communicate the necessary information.I read some complaints from (I'm assuming) Americans who were not happy that the service people in Cancun Mexico did not speak fluent English. Those complaints make me angry, and ashamed of the people complaining. People, you are visiting Mexico. They speak Spanish there. Expect people to speak Spanish, and be very humble and thankful if they speak English to you. It is incredibly rude for you to expect people in their native land to speak your language. Remember, when you visit a country that speaks a different language from your own, the burden is on you (the visitor) to speak the native language of the land.I would like to thank the employees at the Bel Air Resort for their excellent service, and for putting so much effort into making me comfortable while with them. Thank you for your efforts to speak to me in my language while I visited your beautiful country. I very much appreciate it.

  • Lea S : Frankfurt, Germany
Good Hotel but at the end of the hotel zone

I enjoyed my stay at BelAir. If your looking for relaxation you're right here. As its at the end of the hotel zone it's a 15-20 mins ride to shopping malls eg.But still great value for a small price.

  • George U : San Antonio, Texas
A shot getaway

Everyone was really nice Elizabeth from the front desk was great very helpful. Our waiters Angel and I want to say it was Jose they were awesome . It was decent nothing luxurious but for the price it was real good deal.

  • Colleen V :
Dip your toe in....

I'm dreaming of going back to the "more private" atmosphere, "very pampering" restaurant staff and overall "personalizing" experience of a very commercialized, affordable and beautifully beached get-away like Cancun. Let's face it, it is a long stretched street of forgettable hotels fronts with promises in their names. Perhaps the names describe the trees cut down or wildlife cleared in order to create this destination beside white sand and ocean. The sand is a great texture made of ground coral not unlike coffee grains, which love your feet as you walk. Now... the Bel Air Collection is filled with serving staff who try to meet your wants and needs for a beautiful vacation, without messing it up and taking it to the impersonal. It was the best.

  • BAJ_11 : Nova Scotia, Canada
We had a GREAT time...

We spent a week at Bel Air, Cancun 9/29-10/06. We were warmly greeted by the bellmen who took our bag and directed us to check-in. Adiel looked after the paperwork & surprised us with a comp upgrade to oceanfront. We arrived to suite 5507; it was larger than most, King bed, couch and deck with an amazing view over the pool and sea. WOW ! We chg'd & headed off to the beach. We met Efrain who looked after our drinks and snacks while we sat back and enjoyed the view. We went with the all-inclusive; meals are menu service with lots of choices and the food was great ! Yes, you do 'get a bill' to sign for food/snacks/drinks but, folks, this is not a game-breaker, some guests don't select the AI pkg. We absolutely loved a week @ the beach with sunny 30C temps and mod winds...& the "recliners" are very comfortable. The B.A is not a mega resort; you can enjoy the sea [its the Caribbean Sea, it really is the blues & greens you see in the pics], the beach, the infinity pool, ~150 suites, no kids, there is beach volleyball, music 9-6 by the pool (& not pounding, heavy bass stuff). There is no disco or casino so its quiet in the evening...but after a 'hard day at the beach' then off to dinner, it's an early night which is OK-get up early and enjoy sunrise ! PS - the main dining is split between Mexican & International and the food in both was terrific or try the Sushi...we did twice, both times amazing ! As for the property itself, yes, she is 'showing her age' however, we did observe renos on-going, some noise of course but not a deal-breaker. There is ample staff on duty and we found the floors and grounds very clean !!! Our suite was well maintained by Juanicity (sp?) & NO critters !!! Our most sincere thanks to the Mgmt and staff of the B.A for a very enjoyable and relaxing...see you again soon. And , I would be remiss if I did not take the time to identify those on the staff who made our time great: to Adiel in Reception, Raul, our server for breakfast, Eduardo @ Lobby bar, to Irving, Uriel, Enmanuel & Efrain-bartenders & servers extraordinaire looking after the beach and pool and to Rudolpho & Angel in the Mexican and International dining rooms. Its these kind of people who go the extra mile, always with a warm greeting, that really make it a WOW experience. And for those wondering about the lovely Marisela, she is now serving brkfst, lunch etc in the dining room...well done M.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • A la carte breakfast, lunch and dinner daily
  • Unlimited domestic, selected international and premium brand drinks (house wine included) 10 am - 11 pm
  • Mini-bar (water, soft drinks and beer)
  • Waiter service at pool and beach
  • Daily activities
  • Nightly entertainment
  • 155 deluxe rooms
  • 4 restaurants
  • Pool 
  • Jacuzzi 
  • Spa (fee) 
  • Gym
  • Yoga (fee)
  • Golf nearby (fee) 
  • Laundry (fee) 
  • Meeting facilities
  • WiFi


  • Lagoon or ocean view
  • Free internet service
  • Hair dryer
  • Coffee maker with tea and coffee kit
  • Safe Deposit Box
  • Luxury amenities in the bathroom
  • Minibar (Beer, sodas and bottled water)

Kool Lanais Suite

  • 1 king size bed
  • Ocean view
  • A/C
  • Whirlpool tub
  • Bath robes
  • Flat screen TV
  • Ultra quilted duvet
  • DVD player
  • Aromatherapy kit
  • Free internet service
  • Hair dryer
  • Coffee maker with tea and coffee kit
  • Safe Deposit Box
  • Luxury amenities in the bathroom
  • Minibar (Beer, sodas and bottled water)


Dolce Mexico

Style - A la carte for dinner

Cuisine - Mexican-Italian fusion

Palm Terrace

Style - A la carte for breakfast, lunch and dinner


Sushi Martini Bar

Style - A la carte for dinner

Cuisine - Asian

Shipwreck Island

Style - Snack bar

Bel Air Collection Hotel and Spa offers the following Spa facilities and treatments:


  • Massage rooms
  • Whirlpool bath
  • Gym
  • Beauty salon

Honeymoon Bonus - Receive an upgrade to the next available category (subject to availability), bottle of sparkling wine and cheese plate upon arrival, full breakfast in bed, and daily turn down service. To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Bel Air Collection Hotel And Spa Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Resort & Spa Cancun
Boulevard Kukulcan Km. 20.5 Hotel Zone Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.