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Bel Air Collection Hotel And Spa Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

A pleasant hotel to stay in. The resort grounds might be a bit outdated. Though they try their best to spruce it up, it is in need of a major upgrade. However, it can be guaranteed that the grounds will always be clean. OK choices with regards to food options. Be advised that there isn't a buffet in this particular resort. While the restaurant has a tendency to be a bit slow, the food is amazing. Make sure to check out the Resort Spa, as it offers great services for amazing value!

Bel Air Cancun is the perfect hideaway for those who desire a relaxing vacation in a casual chic atmosphere. Enjoy stylish decor, a relaxing spa and trendy restaurants.

Location: 10 minutes from the Cancun International Airport and 15 minutes the center of the hotel zone.

  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Swimming pool
  • Guests 12+
  • Spa

tripadvisor Traveler Reviews
  • JuanGos : Montreal, Quebec
Very run down and badly managed hotel

The hotel is not that expensive, but still not cheap, for this price you might as well stay in an Airbnb. The room was supposed to have a table and two chairs, but there was no table, just chairs. We gor to our room and we had no towels either and they took ages to bring them. My mum was staying in another room and the first day they didn't even clean her room, we had to go at night and tell them to do it. They said the mini bar was included in the room fee (and there were no prices for the items in the room) and we were charged for everything when we left. Really bad management, the whole hotel is a mess. Stay there only if you will spend your days somewhere else and you only want a place to sleep.

  • SMorgado : New Jersey
Has potential....but service is not good.

Service was SUPER SLOW. Took us 30 minutes online just to check in and put.They only had one person at the front desk doing EVERYTHING! (Car rental, check in/out, reservation etc.)The place has potential, but they should focus more on customer service.Beautiful pool overlooking the ocean.

  • Traveller-kri : Sydney, Australia
Older hotel but excellent access

Great beach front place. Older property and slightly run down but staff and willing to help out and always available to get you a drink or help you order some snacks. Very good with allowing for early check in. We were able to grab lunch while waiting for our room.

  • yigoshowz : San Jose, California

it was terrible. Stay away everyone. The room had loudly noise from outside and inside. The wifi is not working. If you don't want to screw up your vacation, stay away as far as you can. The front desk is terrible.

  • Vijay S :
Horrible. Never coming back to this hotel.

Horrible Customer service. Only one staff for check in and check out, causing wait time od atleast 30 minutes for check in and check out. Plenty of staff to carry your bags. Pool staff is great. Restaurent food is not so good. Dessert is awesome in taste and price. Restaurent staff are also not so good. Hotel has complementary post dinner dessert provided to room and it tastes great. Less 1 star for overall hotel and room clenliness. Toilet flush did not work. So if you check in first check flush to avoid room changes later. Complementary bread and bakery bread items in morning along with cold(temperature cold regular coffee) coffee and no staff around to help. Complementary evening snacks involves cold (temperature cold) coffee.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • A la carte breakfast, lunch and dinner daily
  • Unlimited domestic, selected international and premium brand drinks (house wine included) 10 am - 11 pm
  • Mini-bar (water, soft drinks and beer)
  • Waiter service at pool and beach
  • Daily activities
  • Nightly entertainment
  • 155 deluxe rooms
  • 4 restaurants
  • Pool 
  • Jacuzzi 
  • Spa (fee) 
  • Gym
  • Yoga (fee)
  • Golf nearby (fee) 
  • Laundry (fee) 
  • Meeting facilities
  • WiFi


  • Lagoon or ocean view
  • Free internet service
  • Hair dryer
  • Coffee maker with tea and coffee kit
  • Safe Deposit Box
  • Luxury amenities in the bathroom
  • Minibar (Beer, sodas and bottled water)

Kool Lanais Suite

  • 1 king size bed
  • Ocean view
  • A/C
  • Whirlpool tub
  • Bath robes
  • Flat screen TV
  • Ultra quilted duvet
  • DVD player
  • Aromatherapy kit
  • Free internet service
  • Hair dryer
  • Coffee maker with tea and coffee kit
  • Safe Deposit Box
  • Luxury amenities in the bathroom
  • Minibar (Beer, sodas and bottled water)


Dolce Mexico

  • A la carte for dinner
  • Mexican-Italian fusion

Palm Terrace

  • A la carte for breakfast, lunch and dinner
  • International

Sushi Martini Bar

  • A la carte for dinner
  • Asian cuisine

Shipwreck Island

  • Snack bar

Bel Air Collection Hotel and Spa offers the following Spa facilities and treatments:


  • Massage rooms
  • Whirlpool bath
  • Gym
  • Beauty salon

Honeymoon Bonus - Receive an upgrade to the next available category (subject to availability), bottle of sparkling wine and cheese plate upon arrival, full breakfast in bed, and daily turn down service. To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Bel Air Collection Hotel And Spa Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Resort & Spa Cancun
Boulevard Kukulcan Km. 20.5 Hotel Zone Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.