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Bel Air Collection Hotel And Spa Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

A pleasant hotel to stay in. The resort grounds might be a bit outdated. Though they try their best to spruce it up, it is in need of a major upgrade. However, it can be guaranteed that the grounds will always be clean. OK choices with regards to food options. Be advised that there isn't a buffet in this particular resort. While the restaurant has a tendency to be a bit slow, the food is amazing. Make sure to check out the Resort Spa, as it offers great services for amazing value!

Bel Air Cancun is the perfect hideaway for those who desire a relaxing vacation in a casual chic atmosphere. Enjoy stylish decor, a relaxing spa and trendy restaurants.

Location: 10 minutes from the Cancun International Airport and 15 minutes the center of the hotel zone.

  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Swimming pool
  • Guests 12+
  • Spa

tripadvisor Traveler Reviews
  • valueoriented : southwestern ontario
Should have spent more for better

My daughter and I went to the Bel Air as a last minute, inexpensive vacation a couple of years ago (2015). It appealed because, for a reasonable price, we were able to fly out of our local airport instead of driving 2 hours to a bigger one, and the flight times were good.The whole thing was awful. We got in at 11:00 a.m. I understand that check-in is not until 3:00, but then they said we couldn't use our all-inclusive to grab drinks/lunch until 3:00 either. Room was minimalist. Big gap all the way around the door. So large that a gecko came in and spent a couple of days with us. Bathroom was sketchy, but rest of room and sheets were clean.Food was nothing to write home about, but we didn't starve either. Seagulls around the pool restaurant were relentlessly aggressive. They indicated there were 4 restaurants, but really there were 3. The Sushi bar was literally a window that was only open briefly, and the 2 main restaurants were one big room with 2 menues.Only 2 bartenders (at the best of times) in the pool bar - made for a long wait.You get what you pay for.

  • tahsinaa2017 : Montreal, Canada
Very good

The delux rooms have pretty nice view. Foods are quiet good and crews are very welcoming. Great hospitality. Would suggest them to put more Bali beds since they're very less and always booked by the guests from 7am

  • rham1 : british columbia,canada
Pleasantly surprised

We stayed for 7 nights and had a good experience except for a couple of hiccups. Check-in went well considering it was 2am(late due to Sunwings incompetence). We found the staff super friendly and helpfull.Thanks! The complex was clean and not as in need of renovations as I read in previous reviews. We had room 5616 which I think was the best room in the resort. Top floor with a wrap around deck so not only were we facing the Carribean and pool area but go to the side if our deck and we could watch the sunset over the lagoon...great. Everything work in our room. Air/con, tv, toilet, fridge shower(low water pressure),bed, elevator, etc. The food here was very good(a little salty) and having to order from a menu rather than a buffet was a nice touch.(although there was a breakfast buffet as well). My complaints are regarding the way they handled our room lock not working and we had to go up and down a few times with new keys(cards) when it was the batteries in the lock that was the problem. Another bigger complaint was having to sign a bill with room number, for everything. Dinners, snacks, drinks etc. Everything. I thought this was redundant as we were All-Inclusive. I can see signing if we were European Plan or No Meals Plan. I was concerned about getting a nasty bill at check-out. My last complaint was regarding bracelet we purchased from the gift shop which started falling apart after 2 hrs of wearing. We took it back and wanted our money back and they refused and offered us a credit. I did not want to purchase anything else from there being concerned it was all the same quality or lack of it. Finally after the Hotel manager got involved did they reluctantly refund our cash. We would stay here again.

  • Alex C : Lexington, Kentucky
Much improvement needed

Not sure where to start. Check in was uneventful and was fairly smooth. Got our key cards. Got to our room and the cards didn't work. Had the cleaning lady let us in. Dialed the front desk. They came to replace the key cards and they didn't work. They came back with another set and didn't work. Finally on the 3rd round, the key cards worked. Went to get dinner since we checked in right around dinner time. We were only able to take a few bites of each of our dinners. Couldn't finish. The steak that I got was barely warm and tasted like it was somebody's leftovers reheated. The next day our AC broke in the room and there was a leak in our bathroom right above the toilet. We got really sunburned that day and spent most of our day in the room to avoid the sun and were told the AC would be fixed in the morning. They didn't fix it until after 5pm the next day. The cleaning service was good. The resort itself is an older resort and is in need of some renovations. The pool area was ok. In the descriptions, it was said that there were 5 restaurants. Technically not true. There really is only 3. The main one just had 2 different menus, but the area, staff, etc are all the same. Overall, we would not recommend and will not be coming back to this resort. If you are staying here, I wouldn't recommend the all inclusive option.

  • Ronald A : Queretaro, Mexico
Simple but I liked it...

No too fancy like most Cancun Resorts like to be, but simple with touchs of elegance. Small, no too many rooms, thus not too many people... nice pool and beach... being an "all inclusive" the good is very good, the breakfast is not a feast but right, the drinks are good, the service is good, the people are friendly - special thanks for Mr. Raúl at the restaurant/bar, for all his attentions - very nice stay overall. I recommend and will return.Attention to little details like: room air conditioner a bit too noisy... card key to the room door had to be changed several times.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • A la carte breakfast, lunch and dinner daily
  • Unlimited domestic, selected international and premium brand drinks (house wine included) 10 am - 11 pm
  • Mini-bar (water, soft drinks and beer)
  • Waiter service at pool and beach
  • Daily activities
  • Nightly entertainment
  • 155 deluxe rooms
  • 4 restaurants
  • Pool 
  • Jacuzzi 
  • Spa (fee) 
  • Gym
  • Yoga (fee)
  • Golf nearby (fee) 
  • Laundry (fee) 
  • Meeting facilities
  • WiFi


  • Lagoon or ocean view
  • Free internet service
  • Hair dryer
  • Coffee maker with tea and coffee kit
  • Safe Deposit Box
  • Luxury amenities in the bathroom
  • Minibar (Beer, sodas and bottled water)

Kool Lanais Suite

  • 1 king size bed
  • Ocean view
  • A/C
  • Whirlpool tub
  • Bath robes
  • Flat screen TV
  • Ultra quilted duvet
  • DVD player
  • Aromatherapy kit
  • Free internet service
  • Hair dryer
  • Coffee maker with tea and coffee kit
  • Safe Deposit Box
  • Luxury amenities in the bathroom
  • Minibar (Beer, sodas and bottled water)


Dolce Mexico

  • A la carte for dinner
  • Mexican-Italian fusion

Palm Terrace

  • A la carte for breakfast, lunch and dinner
  • International

Sushi Martini Bar

  • A la carte for dinner
  • Asian cuisine

Shipwreck Island

  • Snack bar

Bel Air Collection Hotel and Spa offers the following Spa facilities and treatments:


  • Massage rooms
  • Whirlpool bath
  • Gym
  • Beauty salon

Honeymoon Bonus - Receive an upgrade to the next available category (subject to availability), bottle of sparkling wine and cheese plate upon arrival, full breakfast in bed, and daily turn down service. To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Bel Air Collection Hotel And Spa Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Resort & Spa Cancun
Boulevard Kukulcan Km. 20.5 Hotel Zone Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.