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Bel Air Collection Hotel And Spa Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

A pleasant hotel to stay in. The resort grounds might be a bit outdated. Though they try their best to spruce it up, it is in need of a major upgrade. However, it can be guaranteed that the grounds will always be clean. OK choices with regards to food options. Be advised that there isn't a buffet in this particular resort. While the restaurant has a tendency to be a bit slow, the food is amazing. Make sure to check out the Resort Spa, as it offers great services for amazing value!

Bel Air Cancun is the perfect hideaway for those who desire a relaxing vacation in a casual chic atmosphere. Enjoy stylish decor, a relaxing spa and trendy restaurants.

Location: 10 minutes from the Cancun International Airport and 15 minutes the center of the hotel zone.

  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Swimming pool
  • Guests 12+
  • Spa

tripadvisor Traveler Reviews
  • cherylgawryluk : Victoria, Canada
My 50th Birthday!

Amazing vacation! Thank you to Louis/Loui (sp?) we called him the 'Captain' for making my 50th birthday so special. We were seated at a very special table for two and greated by rose petals on our dining table and champagne. A special dinner was prepared just for the two of us. My husband didn't even have to make any arrangements it was all prepared without our knowledge. Thank you to Angel (always a smile on his face) for the flaming Sambuca presentation while serving my personalized birthday cake!Eduardo at the pool bar was so nice, we miss him already!!! All of the staff were great, I kept a journal so that everyone would get the recognition that they deserve however I lost it. A few of the names I'd like to mention by memory are Emanuel, Nathaniel, Giovanni and the guys at the sushi bar. Amazing sushi! The resort is small, just the way we like it and the oceanview suite is worth the up charge. The beds are also very comfortable!!The only thing lacking is music in the lobby lounge area and no entertainment for those who might enjoy this.We will return!!!!!!!!! 😁

  • JEREMIAH P : Austin, Texas
It has potential

There were many things about the hotel that I enjoyed, but in the end the problem areas were to great to fully enjoy my experience. The AC was not working for the first 2 days despite assuring me others were having issues, or that it would be fixed, or that it was fixed. They did provide a fan on the 2nd evening, but it had to demand a new room which they provided. The food is not worth it. Do not get trapped in to thinking "it can't be that bad". It is. Go across the street for a decent meal. Also, when ordering from the bar be sure to get a receipt. The bartender is very friendly, but in accurate about whose ticket gets what drink. You have to sign in advance, but do not get confirmation of what is being charged until you check out. And once your signature is on the receipt then you are going to have to pay, no matter how fraudulent the charges are. The pool was well beautiful as was the hotel in general. With a little more intentional effort it would be worth recommending

  • Olga Z : Zilina, Slovakia
Bel Air Collection

The hotel is very old before the reconstruction. And service is very slow. There are not enough umbrellas. Beachchairs weren´t adjustable. Bars were opened too late - at 11:00 o´clock. Everywhere was a grate draft.

  • Zoie65 : Mass
Has great Potential.

The Bel Air Resort is a nice little, place, The staff were excellent. They were very accomadating The grounds are beautiful, but the rooms are dated and need renovations, which the facility is currently working on. The restaurants, ( Which are 3) are fantastic, I did not have a bad meal. I plan on returning once the renovations are completed. The bed was very comfortable, The hotel does not provide airport shuttles, The cost can vary from 12-35 dollars for a taxi. shop around.

  • brotherdeek : Airdrie, Canada
Save your time and money

We first arrived and it took about 45 minutes to get us checked in. Found the hotel kinda grungy and dirty. There is a huge court yard right in the middle, which is where the sushi restaurant is... you order your food from a desk and you find a place to sit, more or less, outside. Was a very drunk guy walking around and harassing other guests ( the few that were there anyway) and no staff said anything to him.... they just kept serving him alcohol. The bar in this court yard area was only opened from about 4ish pm till about 10pm. The only other bar in the hotel was the pool bar. That opened at 10:30 am till 4pm. The staff barely spoke any English ( this didn't bother me really, I was in a Spanish speaking country)I would order a screw driver and I would get handed a strawberry daiquiri 95% of the time. The staff walking around the pool were very nice after the first day there. They seemed a bit sketchy the first day though.... lol The main restaurant did not have a very big selection from the breakfast buffet.... same thing every day. They had menus but we quickly got bored of the selection. We were there as 3 couples and we all ate and sat together the whole time (7 days). We all tipped separately and thought all was good until about the 5th. The waitress was telling us that the kitchen staff were upset with us because we weren't tipping. We all had a feeling that whoever was clearing the tables after we left, was skimming the tips. We all kind of felt uneasy eating there after that. The transit bus for getting out and around was very conveniently located right out front and there is a decent convenience store right across the street for munchies and stuff... the trip was worth it because of the friends we were with. I will definitely skip this resort next time around.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • A la carte breakfast, lunch and dinner daily
  • Unlimited domestic, selected international and premium brand drinks (house wine included) 10 am - 11 pm
  • Mini-bar (water, soft drinks and beer)
  • Waiter service at pool and beach
  • Daily activities
  • Nightly entertainment
  • 155 deluxe rooms
  • 4 restaurants
  • Pool 
  • Jacuzzi 
  • Spa (fee) 
  • Gym
  • Yoga (fee)
  • Golf nearby (fee) 
  • Laundry (fee) 
  • Meeting facilities
  • WiFi


  • Lagoon or ocean view
  • Free internet service
  • Hair dryer
  • Coffee maker with tea and coffee kit
  • Safe Deposit Box
  • Luxury amenities in the bathroom
  • Minibar (Beer, sodas and bottled water)

Kool Lanais Suite

  • 1 king size bed
  • Ocean view
  • A/C
  • Whirlpool tub
  • Bath robes
  • Flat screen TV
  • Ultra quilted duvet
  • DVD player
  • Aromatherapy kit
  • Free internet service
  • Hair dryer
  • Coffee maker with tea and coffee kit
  • Safe Deposit Box
  • Luxury amenities in the bathroom
  • Minibar (Beer, sodas and bottled water)


Dolce Mexico

  • A la carte for dinner
  • Mexican-Italian fusion

Palm Terrace

  • A la carte for breakfast, lunch and dinner
  • International

Sushi Martini Bar

  • A la carte for dinner
  • Asian cuisine

Shipwreck Island

  • Snack bar

Bel Air Collection Hotel and Spa offers the following Spa facilities and treatments:


  • Massage rooms
  • Whirlpool bath
  • Gym
  • Beauty salon

Honeymoon Bonus - Receive an upgrade to the next available category (subject to availability), bottle of sparkling wine and cheese plate upon arrival, full breakfast in bed, and daily turn down service. To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Bel Air Collection Hotel And Spa Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Resort & Spa Cancun
Boulevard Kukulcan Km. 20.5 Hotel Zone Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.