Bel Air Collection Hotel And Spa Cancun

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Our Opinion

A pleasant hotel to stay in. The resort grounds might be a bit outdated. Though they try their best to spruce it up, it is in need of a major upgrade. However, it can be guaranteed that the grounds will always be clean. OK choices with regards to food options. Be advised that there isn't a buffet in this particular resort. While the restaurant has a tendency to be a bit slow, the food is amazing. Make sure to check out the Resort Spa, as it offers great services for amazing value!

Bel Air Cancun is the perfect hideaway for those who desire a relaxing vacation in a casual chic atmosphere. Enjoy stylish decor, a relaxing spa and trendy restaurants.

Location: 10 minutes from the Cancun International Airport and 15 minutes the center of the hotel zone.

  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Swimming pool
  • Guests 12+
  • Spa

tripadvisor Traveler Reviews
  • 481giselled : Hamilton, Canada
Great Friendly/fun place to stay

I highly recommend this place for adults to get away and relax. The staff is very friendly. The food is amazing other then the breakfast choice.(But your could order room service which is a bit better) All other meals are ordered off a menu and are hot and fresh and very well done. The staff here really goes the extra mile to make you happy and to ensure you have a good time. The rooms were nice and beds were very comfortable. We were on the 5th floor and the view was amazing. Only complaint was not enough water pressure but we managed. All in all great place and we would definitely return. Oh,,, there is NOOOO daytime or night time entertainment either,,, but lots of fun things to do in town if you leave the resort.

  • prl4 : NC
Do not waste your money

Terrible stay. We were put in a room on the basement level, which is connected to the beach and the pool. However, the whole floor was humid like pool lockers, and the AC in the room barely functioned. The bell boys took forever to bring down our luggage, and I had to go back upstairs to nudge them. There were no towels in the room, and there still were none after we came back from dinner even though we did request them in person before we left for dinner. The elevators were so small and slow like those in some of cheap economy hotels in NYC. We were horrified to find out that the shower head is all clogged up and only a few holes actually spout water. We couldn't wait to check out of this place!!!! Good thing that we stayed there for the night only so that we can accommodate our early flight the following morning. The overall decor is stuck in the '80s.

  • Denise B :
Amazing service staff

Met some amazing people. Marisela and Angel stood out in the dining area, and the pool and beach area, Enmanuel and Efrain made every effort with support from Michell Benito and Gaspar. Great customer relations!The hotel itself is small, the front desk is often busy and waiting to speak with a representative is to be expected regardless of your reason for being there, whether it is checking in, checking out or asking a simple question.Our room was always clean, but towels seemed to be on ration. We had to request them twice, only had a hand towel once and one washcloth on another occasion. The plumbing is poor and the shower and sink drained extremely slow and toilet would not always flush. During the week, canopies were not available for the pool beds and garbage floated in the pool.We found out from Felipe of a free bike tour he was doing. Offered every morning, we highly recommend and wish we had known about it earlier in our visit.We felt the hotel was working hard to become a place visitors would want to return and with facility development, pride in cleanliness and continued support of the friendly staff the BelAir Collection could be just that. It is an affordable option in Cancun.

  • Claudio M : Brasilia
Bad, bad, bad

Bad building maintenance; bad service (the employes are nice people, but not enough in number --usually one attendant in reception for hundreds rooms--, offering wrong information etc.); bad food; and so on...

  • Michael K : Houston, Texas
Below the standard

Poor room condition, very bad wifi, atm out of service. Great pool, beautiful lobby and nice service. Compared to other hotels, the quality is below the standard, requiring some renewals and investments.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • A la carte breakfast, lunch and dinner daily
  • Unlimited domestic, selected international and premium brand drinks (house wine included) 10 am - 11 pm
  • Mini-bar (water, soft drinks and beer)
  • Waiter service at pool and beach
  • Daily activities
  • Nightly entertainment
  • 155 deluxe rooms
  • 4 restaurants
  • Pool 
  • Jacuzzi 
  • Spa (fee) 
  • Gym
  • Yoga (fee)
  • Golf nearby (fee) 
  • Laundry (fee) 
  • Meeting facilities
  • WiFi


  • Lagoon or ocean view
  • Free internet service
  • Hair dryer
  • Coffee maker with tea and coffee kit
  • Safe Deposit Box
  • Luxury amenities in the bathroom
  • Minibar (Beer, sodas and bottled water)

Kool Lanais Suite

  • 1 king size bed
  • Ocean view
  • A/C
  • Whirlpool tub
  • Bath robes
  • Flat screen TV
  • Ultra quilted duvet
  • DVD player
  • Aromatherapy kit
  • Free internet service
  • Hair dryer
  • Coffee maker with tea and coffee kit
  • Safe Deposit Box
  • Luxury amenities in the bathroom
  • Minibar (Beer, sodas and bottled water)


Dolce Mexico

  • A la carte for dinner
  • Mexican-Italian fusion

Palm Terrace

  • A la carte for breakfast, lunch and dinner
  • International

Sushi Martini Bar

  • A la carte for dinner
  • Asian cuisine

Shipwreck Island

  • Snack bar

Bel Air Collection Hotel and Spa offers the following Spa facilities and treatments:


  • Massage rooms
  • Whirlpool bath
  • Gym
  • Beauty salon

Honeymoon Bonus - Receive an upgrade to the next available category (subject to availability), bottle of sparkling wine and cheese plate upon arrival, full breakfast in bed, and daily turn down service. To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Bel Air Collection Hotel And Spa Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Resort & Spa Cancun
Boulevard Kukulcan Km. 20.5 Hotel Zone Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.