Bel Air Collection Resort & Spa Cancun

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Our Opinion

A pleasant hotel to stay in. The resort grounds might be a bit outdated. Though they try their best to spruce it up, it is in need of a major upgrade. However, it can be guaranteed that the grounds will always be clean. OK choices with regards to food options. Be advised that there isn't a buffet in this particular resort. While the restaurant has a tendency to be a bit slow, the food is amazing. Make sure to check out the Resort Spa, as it offers great services for amazing value!

Bel Air Cancun is the perfect hideaway for those who desire a relaxing vacation in a casual chic atmosphere. Enjoy stylish decor, a relaxing spa and trendy restaurants.

Location: 10 minutes from the Cancun International Airport and 15 minutes the center of the hotel zone.

  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Swimming pool
  • Guests 12+
  • Spa

tripadvisor Traveler Reviews
  • young413 : Pueblo, Colorado
Perfect for Adult's Only Vacation

This location was perfect for our adults only vacation. It was the perfect place to relax, enjoy the pool and the beach, but also a perfect location to get to excursions or to the downtown scene quickly. Staff was excellent, able and willing to help whenever called upon. Food was good, some was definitely different from home but there was a selection to choose from so we never got up hungry.

  • 330tessap : Pitman, New Jersey
Very relaxing.

The purpose of our visit was to be able to completely relax and celebrate 20 years of marriage together. This was the perfect place for it. The pool, the beach, and the relaxed atmosphere was wonderful. I highly recommend taking an ocean view room. Falling asleep to the sound of the ocean was probably one of my highlights. The service was excellent and the food was good, especially breakfast. I would go back again.

  • Iizii22 : New York City, New York
Needs better customer service

Front desk guy helped fix the mistake with our room promptly but besides that, everyone else didn't care much for our comfort.Customer Service doesn't exist here.Once we were moved to a new room (moved because we initially asked for a room with a terrace and because hot water was non-existence) we had no telephone service for our ENTIRE stay, 5 days! Even though we complained about it everyday and to different staff members. Needed the phone for wake up calls and to call around town so that we wouldn't be charged from our phone company for making int. calls.The couch had food crumbs on it which were there before we arrived and wasn't ever cleaned off.We wanted room service at 12am and could not reach anyone. Front desk told us the next day that they hardly ever answer and if we want something it is better to come down to the desk and order it - but that's not room service, so why would I pay an additional service charge for that?!Location kind of sucks if you're looking to be around restaurants and nightlife area. About a 25min trip on the bus. to where everything is.Besides that, there's one restaurant and a Oxxo station a couple steps away.Only pro is that the airport is minutes away - but that doesnt mean a cab will be less - they'll still charge you $20usd no matter how far away you are - which is honestly barbaric! We were 15mins away.Pool was lovely but always super cold. Beach was warmer.Restaurant food was really good and worth it. They say things are 24hrs but are not. (eg: gym + room service)Wouldn't stay here again unless I rented a car and my room had a kitchen where I could make my own food.Might as well pay for a place that is closer to the action - you'll end up paying the same tbh.

  • T-Rae B :
Worse customer service experience

They say you get what you pay for it was price friendly so you tend to jump all over it. Their is not hot water there’s a lot of rust everywhere I don’t think they do a good job with the upkeep. My major issue is that the manager can not be found I had and issue with the policy and 20 hours into the dispute the manager still couldn’t be reached. They told me he has no sell phone or contact info. They also stated policy that they couldn’t produce in writing. They make up the rules in order to squeeze more money out your pocket. The staff has also been trained to lie to customers or so it seems they all have me different stores as the the status and location of Carlos Fernandez who was the manger at the time. The hotel (bel air collection) doesn’t seem to have any history online so if your looking for the owner, management team, or when it was built you can’t find it online. That just goes to show that you can’t hold them accountable for the c***p that they try to pull because there is no one there to take responsibility. I DO NOT RECOMMEND staying bel air collections as it’s not worth the stress you will face if something goes wrong.

  • diannew778 : Cheltenham, United Kingdom
Noisy, tired, faulty

Paid extra for a jacuzzi sea do have a view of the sea but also the pool from the ground floor rooms so our jacuzzi was about a metre away from the sun loungers! Eventually moved up a floor which was a bit better but then most of the week we had no hot water so the jacuzzi was pointless anyway. The jacuzzi rooms also back onto the main lobby with the bar so you have loud pool music heard during the day in your room then loud bar music at night with a sweet spot in the middle where you get both. We complained a lot but got nothing useful in response.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • A la carte breakfast, lunch and dinner daily
  • Unlimited domestic, selected international and premium brand drinks (house wine included) 10 am - 11 pm
  • Mini-bar (water, soft drinks and beer)
  • Waiter service at pool and beach
  • Daily activities
  • Nightly entertainment
  • 155 deluxe rooms
  • 4 restaurants
  • Pool 
  • Jacuzzi 
  • Spa (fee) 
  • Gym
  • Yoga (fee)
  • Golf nearby (fee) 
  • Laundry (fee) 
  • Meeting facilities
  • WiFi


  • Lagoon or ocean view
  • Free internet service
  • Hair dryer
  • Coffee maker with tea and coffee kit
  • Safe Deposit Box
  • Luxury amenities in the bathroom
  • Minibar (Beer, sodas and bottled water)

Kool Lanais Suite

  • 1 king size bed
  • Ocean view
  • A/C
  • Whirlpool tub
  • Bath robes
  • Flat screen TV
  • Ultra quilted duvet
  • DVD player
  • Aromatherapy kit
  • Free internet service
  • Hair dryer
  • Coffee maker with tea and coffee kit
  • Safe Deposit Box
  • Luxury amenities in the bathroom
  • Minibar (Beer, sodas and bottled water)


Dolce Mexico

  • A la carte for dinner
  • Mexican-Italian fusion

Palm Terrace

  • A la carte for breakfast, lunch and dinner
  • International

Sushi Martini Bar

  • A la carte for dinner
  • Asian cuisine

Shipwreck Island

  • Snack bar

Bel Air Collection Hotel and Spa offers the following Spa facilities and treatments:


  • Massage rooms
  • Whirlpool bath
  • Gym
  • Beauty salon

Honeymoon Bonus - Receive an upgrade to the next available category (subject to availability), bottle of sparkling wine and cheese plate upon arrival, full breakfast in bed, and daily turn down service. To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Bel Air Collection Resort & Spa Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Resort & Spa Cancun
Boulevard Kukulcan Km. 20.5 Hotel Zone Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.