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Excellence Playa Mujeres

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Excellence is an amazing luxury hotel perfect for couples and honeymooners wanting to stay in Cancun. The resort grounds and rooms are elegant, modern, and immaculate. The staff is amazing here, going out of their way to ensure that you are getting the most out of your vacation. The view from the beach is incredible and the pools are amazing. There is never a shortage of loungers, so you don't have to ever play the 'towel game' with others. The quality of the food here is OK. The a la carte restaurants seem to be serving the same dishes and there are some inconsistencies with the the quality of food they serve at the buffets. Their attempt at seafood dishes are great though. Overall, this is an amazing spot for those wanting some R&R.


Overview
Excellence Playa Mujeres is an adults-only (18+) resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts an inland marina and a spectacular Greg Norman signature golf course right on the Caribbean. The jewel of Cancun offers spacious rooms and suites furnished in elegant contemporary decor, many with an expansive rooftop terrace complete with private Hydro Spa Pool. Here, everything is taken care of and nothing is left out. So you are free to create those moments you dream of... memories you'll have forever.

Location: Set in a virgin oasis on the mainland sheltered by Islas Mujeres. 25 minutes from Cancun International Airport. 

Highlights
  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Room service 24 hours a day
  • Seven swimming pools
  • "Miile Spa"
  • Adults-only

tripadvisor Traveler Reviews
  • Luke D : Houston, Texas
Great food, amazing staff and beautiful view!

TL;DR Stress level from getting to airport to resort: 0 (with Season's Tours)Food: 9/10Staff: 10/10Room Service: 8/10The Resort: 10/10Excellence Club: 9/10From the second we stepped off the airplane we were glad we chose Excellence and Season;s Tours. Season's Tours was there right outside the airport waiting to take us to the Excellence. When we got there we were greeted with a cool towel, champagne and a smile. The bell boy took us to the excellence club lounge to check in, and on our way over there he pointed out key locations for us. The food was awesome, great variety of options, we ate at a different place every night (5 nights). The service was excellent for being all inclusive, we never felt like the waiters were slacking or taking their time. Every thing was done quick and accurately. We especially took notice how at every restaurant they asked if we had any food allergies, and my wife does have a shellfish allergy. This was significant at the hibachi grill in Spice, when they cooked her food separate from everyone else. 9/10Staff was phenomenal. From the cleaning staff to the entertainment staff, they were all amazing and made our stay the perfect honeymoon. The only thing we had to decide was where to go eat, everything else was taken care of. 10/10 (Shout out to Val for an awesome game of Texas hold'em)Room service was hit or miss. Granted, we know it takes awhile to prepare and get to the room, some food was just better than others. Nachos were great! Cheesecake, not so much. 8/10The resort was beautiful. Beyond beautiful. The water was clear, the beach was kept clean, and the architecture of the resort fit perfect. Plenty of space for one side to have loud events and the other side to be quiet with the exceptions of the waves crashing. Very clean resort 10/10The Excellence club for my new wife and I. We got a private excellence club beach, and pool areas. There were always open seats and beds. Constantly we would walk by other couples saying things like there weren't enough seats on the beach, but that was never the case for us on the private beach. I like that we were guaranteed a beach view from the room and extended room service options. 9/10 I would recommend the Excellence Club if you plan to make you visit extra special. If you're going just because, I would take recommend no Excellence Club and stay a night or two longer.

  • richard s :
Greatly Exceeding Great Service by Staff who went above and beyond

Planning a great trip, I wanted a particular room on the south side near the Excellence Club. Not on the day, we got a very good room but then ALL staff went out of their way including the concierge team (Dalel, Criselle, Alphonso, Pedro, Alberto); the beach staff (Manuel, Juliana, Daniel); the housekeeping crew (Eduarda and team). The supervisory team kept checking with us and the staff to ensure everything was being done well. The restaurants had great food, especially the fresh fish and the meat cooked just the way we'd requested. The coffee shop on the 2nd floor is as good as any Starbucks and has fresh-bake pastries, sandwiches, and fresh ice cream. Yummy. My partner used the Spa and couldn't keep talking positively about the lavender massage. I used the fitness room with its new equipment and was quite satisfied. After a few days, we were transferred to our room of choice when it became available but the above-and-beyond service had made us quite satisfied where we were. I had read that the resort looked dated > It was not; looked great! I had read that some staff weren't timely in housekeeping > They were. I read that the restaurant service/food wasn't good. >> It was great. Even new staff who were learning their skills and language were being supported and trained by experienced team members. Good approach. Staff knew us by name and remembered our preferences. One day, when the beach was too windy for anyone to stay, the staff went to the different pool areas to greet their regulars and ask after them to serve. I thank the GM, Lorenzo Fluxa, and his team. We will return next year!

  • carolevan : Chicago, Illinois
a week at EPM

Just returned from a week at EPM. There is much to love about this place.The grounds and public areas are beautiful, spotlessly clean, well maintained. Most of our meals were very good to excellent, the best we've had at an all inclusive (although service was sometimes rather slow). The staff is terrific - friendly and helpful. Our room had a wonderful balcony with a sun bed for lounging. And the hot stone massage at the spa was the best I have ever had.My reasons for a rating of 4 rather than 5 - 1. The open bathroom situation already mentioned in several other reviews2. Difficulty getting a place by the pool In spite of what others have said, we found getting seats very difficult unless claimed before 10. 3. Pool temperature. This is our biggest complaint. We prefer the smaller, quieter pools (no space by the large one anyway), and we love to swim. However, this water was icy cold. A staff member said that was not unusual for January. Considering what we paid for this hotel, I find this unacceptable. 4. Seaweed on the beach We also love sitting and walking on the beach. The hotel does a wonderful job cleaning up the seaweed. However, other properties do not, so no long beach walks here.

  • Maria S :
Best week ever!

We got married here in early January and had the best time!We arrived really late (around 11pm as our flight was delayed) and were greeted with sparkling wine, which helped immensely. Our room was perfect (we had a swim up suite booked, great choice!) and we could still order room service at midnight. The pool indeed was a little on the cooler side, but we hardly cared after lying in the sun. We never got a spot on the beach unfortunately, but always one by the close-by pool, which may have been even better as we had concrete floor, not sand and still an ocean view. The food was great, the service was great. The resort was quite big, so it never felt crowded. The night entertainment was fun IMO, we aren't party animals and were there on our honeymoon, so never checked out the DJ, but the shows we enjoyed quite a bit. They also put an 'Excellence Times' leaflet in your room every night which gives you information about the next day, what restaurants are open, what evening entertainment is happening, spa specials, etc. - I thought that was a really nice idea.The only two things I would mark as 'not perfect': - Our wedding cake couldn't be moved. This meant, as it was just the two of us and our photographers in the middle of the day and we couldn't finish the entire cake the rest just went... in the dumb, I assume. We were told for health reasons they wouldn't move it to our room and therefore if we didn't eat it they'd just take it away, so that's what happened. Quite the bummer.- Included with out wedding package was a reservation at any restaurant there - we chose Chez Isabelle and turns out they don't accept reservations! We were told wait time would be 2 hours! They got us in after 30 minutes, but still why offer a service you can't/don't provide??

  • Peter V :
Cold Jacuzzis, Cutting Corners

When it gets a little windy and cloudy, they shut down the Jacuzzis to try to save money and minimize staff where they think guests won't be. They all tell you different stories when you ask, but I managed to get it out of one of the bartenders. It's a nice place, but if the weather gets just a little bit sub-optimal, it does very little to help you out, and your vacation is not going to go well unless all you like to do is drink.The shows and food are just a step below what you would get on a nice cruise boat. The staff is very friendly, like most resorts in Mexico. The room service was about average.You pay the premium dollar for the ambience, which is very nice. If they spent as much effort on the guests as they did on the grounds, it would truly be a world class resort.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Full breakfast, lunch, dinner and snacks each day
  • Unlimited natural fruit juices and soft drinks
  • Unlimited international premium and domestic alcoholic beverages
  • 24 hr. room service
  • Pool & beach waiter service
  • Coffee bar serving ice cream and pastries in the afternoon
  • Sailing
  • Windsurfing
  • Sea kayak
  • Snorkeling
  • Introductory scuba lesson
  • Daily activities
  • Tennis clinics
  • Game room
  • Library
  • Fully equipped fitness center with state of the art equipment  

  • 450 rooms
  • Restaurants including 10 a la carte (Italian, Mediterranean, Gourmet, Mexican, Asian, Lobster, French, Steakhouse and Indian)
  • BBQ/Grill
  • 11 bars
  • 7 pools
  • 4 independent hot water jacuzzis
  • Fitness Centre
  • Tennis court
  • Shopping Galleria
  • Beauty salon
  • Games room
  • Gift shop
  • Meeting facilities
  • Water sports centre
  • Spa Outdoor whirlpool(s) Room service Laundry services Library, florist, and

Junior Suite

  • Spa or pool view
  • A/C
  • 4-poster king or 2 double beds
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Private Jacuzzi with indoor and outdoor access
  • Full marble bathrooms with a double shower for two, separate water closet, double vanities with hair dryer, scales, vanity mirror, VIP toiletries
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Junior Swim-up Suite

  • Spa or pool view
  • King bed
  • Instant access to the pool
  • Private terrace with lounge setting
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Private Jacuzzi with indoor and outdoor access
  • Full marble bathrooms with a double shower for two, separate water closet, double vanities with hair dryer, scales, vanity mirror, VIP toiletries
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Terrace Suite

  • Spa or pool view
  • King bed
  • Sitting area
  • Private terrace with lounge setting
  • Plunge pool on terrace
  • Open-air shower on terrace
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Jetted whirlpool bath
  • Full marble bathroom
  • Seperate WC and double vanities
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Two-Story Rooftop Terrace Suite

  • Two-story terrace suite
  • Spa or pool view
  • King bed
  • Sitting area
  • Private terrace with lounge setting
  • Plunge pool on terrace
  • Open-air shower on terrace
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Jetted whirlpool bath
  • Full marble bathroom
  • Seperate WC and double vanities
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Excellence Club Honeymoon Suite 

  • Round Jacuzzi for two with indoor & outdoor access
  • Ocean front
  • Furnished terrace with lounge bed
  • Four poster canopy king bed
  • Extra-wide L-shaped sofa
  • Full marble bathroom
  • Separate WC
  • Separate living room
  • Separate shower for two with rain shower
  • Room service box
  • Scale and double vanities
  • Flat screen satellite TV
  • Bathrobes and slippers
  • Iron and ironing board
  • Pillow menu
  • Wireless direct dial phone
  • Free calls to USA & CAN
  • Free high speed wireless internet
  • Walk-in closet
  • Air-conditioning with in-room climate control
  • CD/DVD player
  • Radio/alarm clock with I-pod connection
  • Electronic in-room safe (laptop size)
  • Coffee/tea maker
  • Daily turn down service
  • Refreshed minibar with beer juices, soft drinks, water and snacks
  • Express ironing (1 outfit per person/stay)
  • Turndown service and Excellence stationary
  • In room Check in & Check out
  • Butler Service for luggage
  • Special Jacuzzi decoration (must be booked in advance through concierge)
  • Access to private lounge
  • Spa treatment (1 per person/stay)
  • Nespresso machine
  • Express room service
  • Acess to 2 private pools and 2 independent Jacuzzis

Excellence Club Imperial Suite

  • Round Jacuzzi for two with indoor & outdoor access
  • Spacious 2,560 sq ft suite
  • Ocean front
  • Two -story
  • Private rooftop terrace with plunge pool, shower and two lounge beds
  • Four poster canopy king bed
  • Extra-wide L-shaped sofa
  • Full marble bathroom
  • Separate WC
  • Separate living room
  • Separate shower for two with rain shower
  • Room service box
  • Scale and double vanities
  • Flat screen satellite TV
  • Bathrobes and slippers
  • Iron and ironing board
  • Pillow menu
  • Wireless direct dial phone
  • Free calls to USA & CAN
  • Free high speed wireless internet
  • Walk-in closet
  • Air-conditioning with in-room climate control
  • CD/DVD player
  • Radio/alarm clock with I-pod connection
  • Electronic in-room safe (laptop size)
  • Nespresso Machine
  • Daily turn down service
  • Turndown service and Excellence stationary
  • Refreshed minibar with beer juices, soft drinks, water and snacks
  • Access to private lounge
  • Laundry service
  • Barman service
  • Luggage unpacking/packing service
  • One private wine cellar dinner
  • Welcome/departure gift
  • Unlimited access to Aqua Wellness Spa circuit
  • Express room service
  • Access to 2 private pools and 2 independent Jacuzzis

Restaurants

Agave

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Barcelona

  • A la carte for dinner
  • Mediterranean
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Basmati

  • A la carte for dinner
  • Indian
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Chez Isabelle

  • A la carte for dinner
  • French
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

The Grill

  • A la carte for lunch and dinner
  • American
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Flavor Market

  • A la carte for dinner
  • Gourmet
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

The Lobster House

  • A la carte for breakfast, lunch and dinner
  • Seafood
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Las Olas

  • A la carte for lunch
  • International

Spice

  • A la carte for dinner
  • Asian
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Toscana

  • Buffet for breakfast and lunch, a la carte for dinner
  • Italian
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Bars

  • Sports Bar


Excellence Playa Mujeres offers the following Miile Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Fitness classes
  • Sauna

Massages

  • Mexican massage
  • Stress cure massage
  • Holistic soothing massage
  • Lavender massage
  • Hot stone massage
  • Swedish massage
  • Reflexo massage
  • Prenatal massage

Facial treatments

  • Time expert facial
  • Facial for men
  • Soothing botanical facial
  • Vit C facial
  • Purity deep cleansing facial
  • Hydracure moisturizing facial

Wraps

  • Cocoa wrap
  • Aqua calming wrap
  • Antioxidant wrap

Other treatments

  • Manicure, pedicure
  • Body exfoliation
  • Make up
  • Hair styling
  • Hair removal
Honeymoon/Anniversary Bonus - Fresh fruits, sparkling wine, rose petal in the room upon arrival, special turn down service, 1 champagne breakfast in bed, and 15% discount on all spa treatments at the spa. Marriage certificate required upon check-in.

Weddings - Wedding package is available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Excellence Playa Mujeres
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Excellence Playa Mujeres
Prolongacion Bonampak, S/N, Punta Sam Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.