Excellence Playa Mujeres

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Our Opinion

The Excellence is an amazing luxury hotel perfect for couples and honeymooners wanting to stay in Cancun. The resort grounds and rooms are elegant, modern, and immaculate. The staff is amazing here, going out of their way to ensure that you are getting the most out of your vacation. The view from the beach is incredible and the pools are amazing. There is never a shortage of loungers, so you don't have to ever play the 'towel game' with others. The quality of the food here is OK. The a la carte restaurants seem to be serving the same dishes and there are some inconsistencies with the the quality of food they serve at the buffets. Their attempt at seafood dishes are great though. Overall, this is an amazing spot for those wanting some R&R.


Overview
Excellence Playa Mujeres is an adults-only (18+) resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts an inland marina and a spectacular Greg Norman signature golf course right on the Caribbean. The jewel of Cancun offers spacious rooms and suites furnished in elegant contemporary decor, many with an expansive rooftop terrace complete with private Hydro Spa Pool. Here, everything is taken care of and nothing is left out. So you are free to create those moments you dream of... memories you'll have forever.

Location: Set in a virgin oasis on the mainland sheltered by Islas Mujeres. 25 minutes from Cancun International Airport. 

Highlights
  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Room service 24 hours a day
  • Seven swimming pools
  • "Miile Spa"
  • Adults-only

tripadvisor Traveler Reviews
  • Ryan B : Bulverde, Texas
Still Living Up To The Hype!

I could start this review talking about the warm welcome you will receive with every visit, or how luxurious the resort is inside or out, even how great the restaurant/food options are and how friendly and helpful the resort staff is, because it is all of that and above! There is really nothing else that could be said about this resort that would help anyone make the decision to choose this place that hasn't already been said. If what you have read on here has not already persuaded you then you are looking for a place that does not exist. This resort is the one and only. The upper echelon of luxury resorts. This resort will not disappoint so long as you are not looking for the mythical uni-corn of resorts. We have made this luxury a part of our life 5 times since 2008 and every visit has enforced our decision to re-book every time. We actually booked at the resort for trip 6 next year. We want to thank Vilma for continuing to over achieve with our every stay. Cesar is always fun at the Martini Bar. Edgar provided great service in the Sports Bar although I think he has moved elsewhere in the resort since our stay. So many staff in view and behind the scenes that continue to impress and make this resort what it is. Thanks to all!

  • Gregory D :
Another Great Excellence Trip

Last year we stayed at Excellence Riviera and this year tried Playa Mujeres and had another fantastic trip. As always the service here is top notch. The whole staff is devoted to making sure you have a great time.Particular standouts were Cesar our beach concierge, after the first day he knew our names, where we liked to sit, how we liked our loungers arranged and when we would arrive. He took fantastic care of us during our entire trip.Also wonderful was Julian our beach waitresses. She knew what we liked to drink when (because it changed as the day went on) and always made sure we were well supplied with drinks and water.Food is good, our favorite places to eat were Basmati and Agave.My only complain is I wish that better options existed for non-smokers. We loved our swim out suite, until halfway through the trip when we had smokers on either side of us and being on our daybed was like sitting in a smokey bar. Would love to see a building or 2 that were smoke-free even outdoors for those of use who don't smoke.

  • brianhJ9311TZ : Chicago, Illinois
Some great, some good, some disappointment

Wife and I just got back from a 4 day stay. Our 7th all inclusive resort, first time with Excellence and first time in Mexico. First, the great....The pool options are fantastic. Best pool server we have ever had with Beaz. He was amazing, remembered us from the first day. Brought our drinks before we even had to order them. Great smile, very attentive. He is fantastic. The themed lunches we great on the beach. Room was great as well. Great ocean view. Third floor coffee shop staff are very good as well. Lobby bar staff do an excellent job. Casino night, white party all ran very well.Ok, that was the great, now the ok. Breakfast buffet was serviceable. Staff is excellent, food is ok. The lobby bar is well stocked but it needs a deep cleaning. The smell from the bar area at night is pretty horrible. I worked in bars for years, the wells need a good deep cleaning.Now the bad. First, the dinner we had at the grill and the lobster house were both horrible. The staff was great, the food was not. Lobster bisque tasted like dirt, Crab cake was not cooked. Steamed lobster was the worst I have ever had. The steaks from both restaurants we're terrible. The food was below par. The other issue, we had something go missing from our room. Yes we used the safe for our valuables, my wife's PJ's went missing. We assumed the staff accidentally rolled them in the bedding change. We called the excellence club as we paid for the upgraded experience. The first question they asked, I kid you not, was " Are you sure they are gone". I assured them that we searched the room and they were gone. Was told they would call back....nope....Went into the Excellence club lounge to ask again. The person at the desk just laughed and again asked if we were sure they were gone yet again. We were told they would call back once they updated the lost and found....no call. $10 PJ's but their lack of concern, trying to blame us made us pretty upset. No apologies, no follow up, they could not have cared less.

  • SouthernINtravler : Indianapolis, Indiana
Amazing honeymoon!

This place is amazing. The second we were driven through the front gates we knew the experience would be great. We stayed for 9 nights for our honeymoon and would do it all over again. I didn’t experience a single unfriendly staff member at the resort, everyone wanted our stay to be awesome. Definitely reserve dinner on the beach, it was unforgettable. We also received a free water massage that was incredible. Most of our lunches were spent at the brah restaurant (las olas) where they have a special theme each day. Also, do not miss the fiesta night or the white night—best food I’ve ever eaten and so much fun. Make sure you read up on the dress code before you get to the resort. Men have to have long pants and collared shirts for almost dinners and cannot go into restaurants in tank tops.Only a few cons to the trip:Ask your doctor to prescribe you antibiotics in case you get sick during your stay. The doctor wanted $120 to examine me when I had an ear infection and said it would be extra for the medication if she felt I needed it. I opted out.Don’t waste your time going to the hibachi dinner. The restaurant where it is (spice) has really good food if you do the non hibachi option. The steak was well well done and the flavor was awful.You can hear EVERYTHING from the surrounding rooms and hallways while in your room. It made it impossible to sleep without earplugs so make sure you bring some.Will definitely be back!

  • gracebolduc : Bristol, Rhode Island
Great but a few issues

This was our second trip to this beautiful resort. We stayed the week of Nov. 10-18. This was our yearly anniversary trip. As I wrote last year it is a beautiful, well manicured resort. The rooms are spacious and comfortable. It was always cleaned promptly. We did have to call to have the mini bar refilled. We had emailed before our arrival and had our liquor requests for in room honored. The staff here makes this resort so special. They go out of their way to be pleasant and accommodating. So many deserve mentioning by name. Adolfo at the pool bar, Martha also. Hugo, Diego, Cesar at the main bars work unbelievably hard. The hostesses at the Toscana buffet are always so lovely and sweet. We ate at Flavor market, Agave, Spice, Toscana, Lobster house, Basmati and the marvelous Chez Isabelle. We also ate lunch several days at Las Olas on the beach (a personal favorite). All have good food and service. I was especially impressed with Flavor Market. We had never had Tapas and Guillermo went the extra mile to suggest things we would like. I was very disappointed with the food and drink at the Mexican party. Not only poor variety and quality but cold as well. Two issues I see are both things management may want consider changing. As I mentioned both above and last year, the food is very often served cold or barely warm. Why is this still a problem at a high end resort?? With such good staff and chefs this should be easily corrected. Sooner or later someone will get sick. Also, a new problem was too few staff at bars and restaurants for how full the resort was. The bars were especially short staffed at night. Both Plaza and Martini had only 2 bartender at high volume times with one extra to take orders and no bar back. This was far understaffed for how many people they had to serve. These issues cause the only four stars. The resort is a great place otherwise. I was sad that the other guests this trip were not only not very friendly, but outright rude. This is not something the resort can fix. Just new from other experiences. One couple at the Mexican party actually turned their backs to the others at our table (after this and the bad food we skipped the White party). There was a huge wedding posse that we dubbed the Spring Break wedding. Incredibly loud and rude. They were running through the halls yelling. We had the bad luck to share the Agave restaurant with them. They were in a private room at the back but spent the night running back and forth to the Tequila bar which no one else could get near. The staff did their best but were very outnumbered. An issue I would like to see addressed in the future would be non smoking buildings and perhaps a non smoking area near the beach or pool. Neither of us smoke and the proximity of people who were chain smoking (and so much worse CIGARS) was unhappy. Both our neighbors in our room smoked on their balcony. We made an effort to find sunbeds away from people who wanted to enjoy their smoke. It would be nice if there was a designated area for the non smokers. All in all Excellence remains our favorite place though we may try a new place again next year.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Full breakfast, lunch, dinner and snacks each day
  • Unlimited natural fruit juices and soft drinks
  • Unlimited international premium and domestic alcoholic beverages
  • 24 hr. room service
  • Pool & beach waiter service
  • Coffee bar serving ice cream and pastries in the afternoon
  • Sailing
  • Windsurfing
  • Sea kayak
  • Snorkeling
  • Introductory scuba lesson
  • Daily activities
  • Tennis clinics
  • Game room
  • Library
  • Fully equipped fitness center with state of the art equipment  

  • 450 rooms
  • Restaurants including 10 a la carte (Italian, Mediterranean, Gourmet, Mexican, Asian, Lobster, French, Steakhouse and Indian)
  • BBQ/Grill
  • 11 bars
  • 7 pools
  • 4 independent hot water jacuzzis
  • Fitness Centre
  • Tennis court
  • Shopping Galleria
  • Beauty salon
  • Games room
  • Gift shop
  • Meeting facilities
  • Water sports centre
  • Spa Outdoor whirlpool(s) Room service Laundry services Library, florist, and

Junior Suite

  • Spa or pool view
  • A/C
  • 4-poster king or 2 double beds
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Private Jacuzzi with indoor and outdoor access
  • Full marble bathrooms with a double shower for two, separate water closet, double vanities with hair dryer, scales, vanity mirror, VIP toiletries
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Junior Swim-up Suite

  • Spa or pool view
  • King bed
  • Instant access to the pool
  • Private terrace with lounge setting
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Private Jacuzzi with indoor and outdoor access
  • Full marble bathrooms with a double shower for two, separate water closet, double vanities with hair dryer, scales, vanity mirror, VIP toiletries
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Terrace Suite

  • Spa or pool view
  • King bed
  • Sitting area
  • Private terrace with lounge setting
  • Plunge pool on terrace
  • Open-air shower on terrace
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Jetted whirlpool bath
  • Full marble bathroom
  • Seperate WC and double vanities
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Two-Story Rooftop Terrace Suite

  • Two-story terrace suite
  • Spa or pool view
  • King bed
  • Sitting area
  • Private terrace with lounge setting
  • Plunge pool on terrace
  • Open-air shower on terrace
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Jetted whirlpool bath
  • Full marble bathroom
  • Seperate WC and double vanities
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Excellence Club Honeymoon Suite 

  • Round Jacuzzi for two with indoor & outdoor access
  • Ocean front
  • Furnished terrace with lounge bed
  • Four poster canopy king bed
  • Extra-wide L-shaped sofa
  • Full marble bathroom
  • Separate WC
  • Separate living room
  • Separate shower for two with rain shower
  • Room service box
  • Scale and double vanities
  • Flat screen satellite TV
  • Bathrobes and slippers
  • Iron and ironing board
  • Pillow menu
  • Wireless direct dial phone
  • Free calls to USA & CAN
  • Free high speed wireless internet
  • Walk-in closet
  • Air-conditioning with in-room climate control
  • CD/DVD player
  • Radio/alarm clock with I-pod connection
  • Electronic in-room safe (laptop size)
  • Coffee/tea maker
  • Daily turn down service
  • Refreshed minibar with beer juices, soft drinks, water and snacks
  • Express ironing (1 outfit per person/stay)
  • Turndown service and Excellence stationary
  • In room Check in & Check out
  • Butler Service for luggage
  • Special Jacuzzi decoration (must be booked in advance through concierge)
  • Access to private lounge
  • Spa treatment (1 per person/stay)
  • Nespresso machine
  • Express room service
  • Acess to 2 private pools and 2 independent Jacuzzis

Excellence Club Imperial Suite

  • Round Jacuzzi for two with indoor & outdoor access
  • Spacious 2,560 sq ft suite
  • Ocean front
  • Two -story
  • Private rooftop terrace with plunge pool, shower and two lounge beds
  • Four poster canopy king bed
  • Extra-wide L-shaped sofa
  • Full marble bathroom
  • Separate WC
  • Separate living room
  • Separate shower for two with rain shower
  • Room service box
  • Scale and double vanities
  • Flat screen satellite TV
  • Bathrobes and slippers
  • Iron and ironing board
  • Pillow menu
  • Wireless direct dial phone
  • Free calls to USA & CAN
  • Free high speed wireless internet
  • Walk-in closet
  • Air-conditioning with in-room climate control
  • CD/DVD player
  • Radio/alarm clock with I-pod connection
  • Electronic in-room safe (laptop size)
  • Nespresso Machine
  • Daily turn down service
  • Turndown service and Excellence stationary
  • Refreshed minibar with beer juices, soft drinks, water and snacks
  • Access to private lounge
  • Laundry service
  • Barman service
  • Luggage unpacking/packing service
  • One private wine cellar dinner
  • Welcome/departure gift
  • Unlimited access to Aqua Wellness Spa circuit
  • Express room service
  • Access to 2 private pools and 2 independent Jacuzzis

Restaurants

Agave

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Barcelona

  • A la carte for dinner
  • Mediterranean
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Basmati

  • A la carte for dinner
  • Indian
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Chez Isabelle

  • A la carte for dinner
  • French
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

The Grill

  • A la carte for lunch and dinner
  • American
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Flavor Market

  • A la carte for dinner
  • Gourmet
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

The Lobster House

  • A la carte for breakfast, lunch and dinner
  • Seafood
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Las Olas

  • A la carte for lunch
  • International

Spice

  • A la carte for dinner
  • Asian
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Toscana

  • Buffet for breakfast and lunch, a la carte for dinner
  • Italian
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Bars

  • Sports Bar


Excellence Playa Mujeres offers the following Miile Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Fitness classes
  • Sauna

Massages

  • Mexican massage
  • Stress cure massage
  • Holistic soothing massage
  • Lavender massage
  • Hot stone massage
  • Swedish massage
  • Reflexo massage
  • Prenatal massage

Facial treatments

  • Time expert facial
  • Facial for men
  • Soothing botanical facial
  • Vit C facial
  • Purity deep cleansing facial
  • Hydracure moisturizing facial

Wraps

  • Cocoa wrap
  • Aqua calming wrap
  • Antioxidant wrap

Other treatments

  • Manicure, pedicure
  • Body exfoliation
  • Make up
  • Hair styling
  • Hair removal
Honeymoon/Anniversary Bonus - Fresh fruits, sparkling wine, rose petal in the room upon arrival, special turn down service, 1 champagne breakfast in bed, and 15% discount on all spa treatments at the spa. Marriage certificate required upon check-in.

Weddings - Wedding package is available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Excellence Playa Mujeres
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Excellence Playa Mujeres
Prolongacion Bonampak, S/N, Punta Sam Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.