Excellence Playa Mujeres

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Excellence is an amazing luxury hotel perfect for couples and honeymooners wanting to stay in Cancun. The resort grounds and rooms are elegant, modern, and immaculate. The staff is amazing here, going out of their way to ensure that you are getting the most out of your vacation. The view from the beach is incredible and the pools are amazing. There is never a shortage of loungers, so you don't have to ever play the 'towel game' with others. The quality of the food here is OK. The a la carte restaurants seem to be serving the same dishes and there are some inconsistencies with the the quality of food they serve at the buffets. Their attempt at seafood dishes are great though. Overall, this is an amazing spot for those wanting some R&R.


Overview
Excellence Playa Mujeres is an adults-only (18+) resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts an inland marina and a spectacular Greg Norman signature golf course right on the Caribbean. The jewel of Cancun offers spacious rooms and suites furnished in elegant contemporary decor, many with an expansive rooftop terrace complete with private Hydro Spa Pool. Here, everything is taken care of and nothing is left out. So you are free to create those moments you dream of... memories you'll have forever.

Location: Set in a virgin oasis on the mainland sheltered by Islas Mujeres. 25 minutes from Cancun International Airport. 

Highlights
  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Room service 24 hours a day
  • Seven swimming pools
  • "Miile Spa"
  • Adults-only

tripadvisor Traveler Reviews
  • tesoro1981 : Ontario
A week of perfection

Our stay at the Excellence Playa Mujeres is beyond our expectations.We knew going in that it was going to be nice but we didn’t realize how nice.Everything was pretty much perfect in my opinion.From check in, room, food, service, etc. We had a wonderful trip and could ask for anything more.We opted for the Plunge Pool room, and the decision was the right one.It was private, quiet and the pool was much larger than expected.The room was great. Clean, big and very comfortable.Fully stocked mini bar, with booze, beer, snacks and refreshments.What I appreciated about this resort is bottled water isn’t in short supply.You don’t have ration out your water every day.It was nice to know you weren’t going to get dehydrated. Beach and pool were amazingly maintained.Staff went above and beyond to make sure you were cared for and the surrounding areas were clean and well presented. Our beach waiter was incredible. Very attentive and we were never without a drink. He even brought us fresh drinks when he saw that our drinks got a little warm. The drinks were very well prepared. From margaritas to pina coladas to a fresh cold beer. The local Tulum brand of beer being my favorite.The beach bar grill was delicious. Every day was a different theme, so the food didn’t get stagnant. It was fresh and they took precautions to keep everything cold/warm.Restaurants were a hit. We didn’t have a bad meal.We preferred the Indian and Mexican restaurants but had great meals at the French, Lobster House, and Barcelona. Breakfast is my favorite when Im on vacation and the Toscana buffet didn’t disappoint.Huge selection and well prepared. The Egg cook was the best.Having been to Cuba many times, I can tell you that Mexico, especially Excellence, blows them out of the water when it comes to food.I can’t praise this place enough.The fitness center with cold towels and fresh juice. The coffee/snack bar. The maintenance crew always looking to improve something. The cleaning staff making sure our room was spotless. The wait staff at all the restaurants. The front desk making sure we were doing ok. Everything was great and I cant see rating this less than 5 stars.We will be going back.

  • fashionista2472016 : Minneapolis, Minnesota
Perfection!!

This review is long overdue... my husband and I stayed at this lovely hotel beginning of April for 8 days, we didn't want to leave! This was our first stay at this hotel and we were really impressed. I appreciated the fact that most of the food choices are sit down restaurants and not buffets. No reservations needed in advance and the most we waited for a table was 20 minutes. A huge thank you to Floricell (server by the pool) and Diego (bartender at swimup bar)- they work non stop and were so much fun and remembered our names etc... each server at the restaurants were equally as wonderful. I ask if you stay at this hotel to PLEASE TIP your servers and housekeeping staff. I was saddened when I didn't see hardly anyone tipping the bartenders, servers at restaurants etc. To all of the 1000+ hotel employees I say a big thank you- your hard work is appreciated! We will definitely stay here again soon!

  • chicamaria10 : Boston, Massachusetts
Excellence Playa Mujeres is EXCELENTE!

Just returned from another wonderful and excellent stay in Excellence Playa Mujeres. It is a paradise! We go for two weeks and wish we could go for more. Everything at Excellence is superior. When you stay at Excellence you are treated as royalty. Everyone is so friendly and want to make sure that every need you may have is met and surpassed. The hotel is beautiful and perfection. The food and drinks are delicious. Wonderful entertainment daily. Any request is provided promptly. I also love that I meet people from many different places and some have become friends that we meet on a yearly basis. I would like to thank Lorenzo, hotel director; Ignacio Perez, food and beverage director, and Carolina Paz, Guest Service Manager. A shout out also for all of the workers at this resort who always greet you with a smile and ready to provide you with the best service. Can't wait to go back!!!

  • kemoszabe : Tulsa, Oklahoma
Complete Relaxation. Not a Care In The World.

This is a bit lengthy, but I wanted to make sure I got everything down to help others make decisions about this resort. My wife and I chose to spend the extra money and get the VIP Club treatment for the first time on any trip that we've ever taken and we're glad we did.TIP: If you're on the fence about whether to spend the extra for the VIP Club, just do it if you have the money to spend. You won't regret it. Obviously don't break the bank if you can't afford it, but you really will appreciate it if it's in the budget.The room was luxurious with king bed, wonderful, large shower including a rain feature, sitting area with comfortable couch (we never sat on it though), patio with outdoor lounge/bed, jacuzzi, and plenty of closet space too. The facilities and grounds are meticulously maintained. People were sweeping and cleaning up around the grounds continually. I was surprised to see the grounds crew trimming the hedges and shrubs with machetes, but whatever gets the job done!There are countless pools for relaxation, but we stayed all day every day on the beach. We flew from Oklahoma to be at the beach so we weren't going to sit in a swimming pool. We wanted the ocean which was at that particular spot at that particular time very calm. Maybe it's always like that. I don't know. But the swells (can't call them waves really) were never more than a foot high unless they were created by a jet ski or boat pulling a parasail. We also liked the fact that everyone there behaved like adults, even the younger folks. We were never "rudely awakened" at night by partiers or "Spring Break" teens and never saw anyone getting out of line.TIP: If you want one of the lounge 'beds' on the beach rather than a reclining chair, you'll have to plan an early trip down there to make sure you get one. We were there for 4 days and on two of those days I went down at 6:15 and 6:00 am and was too late (Friday and Saturday)... The second two days we had no trouble (Sunday and Monday). I don't know if that's true every week, but it seems like the crowd was just smaller on Sunday and Monday.Security is tight! There are at least two gates between the main road and the facility with guards in place checking all arrivals and departures. We never were hassled by aggressive locals trying to sell jewelry or anything like that. The staff was fantastic! We were well taken care of during our entire trip and never had a care. All you have to do is ask the concierge and you'll have anything you need. Because it's all inclusive, my wife asked for a bottle of Jameson in our room and we got a new, unopened bottle. Yum! TIP: Watch out for iguanas as you're walking around the facility and grounds. They'll either sit and watch you, or scurry away if you get too close, but they creeped out my wife pretty bad on a couple of occasions. People to watch for when you visit: Manuel took care of the VIP Club members on the beach with towels and other amenities. He was off on our last day there, so the night before he made sure the restaurant we chose for dinner had a romantic table set up for us. Cesar took over for Manuel the last day of our stay and he was also very good to us. Julianna took our drink orders all day long while we lounged on the beach. We were never short of something cold to drink. She can also bring food from a small lunch menu, but it takes a little while to get it. Still, she's awesome! Rubi was on duty the day Julianna was off, and she was great too. We went to the spa and I got a massage from Elena who worked out BIG knots in my calves and shoulders. I felt like a new man afterward. My wife had a spa treatment from Ignacia and said it was everything she expected and more. TIP: We were there for four and a half days and we spent approximately $300 on tips for everything including our trip from the airport and back, the bell service, maid service, waiters and waitresses, bartenders etc. We felt as though we tipped well without going overboard.The restaurants were all good, but I have to give the spotlight to Barcelona and Basmati. Barcelona is tapas style dining, and the brisket and shrimp were the two things that jumped out at us. Both were very flavorful, and we couldn't stop eating... Basmati is Indian and I had a spicy curry which lit me up without being too hot, while my wife got something on the cooler side. They also recommended a curry that was in between what we ordered and was very good, though we couldn't eat it all... The entertainment was fun up to a point. I don't care much for the medleys of Broadway show mega hits all arranged around a live cast with a large format video background. Don't get me wrong, the artists were very good and very talented, but it's really just not my thing. My wife liked it far more than I did. However, I really enjoyed the traditional mariachi band and traditional folk dances that we saw one night. THAT was incredible to watch! All in all, we had a tremendous time and we decided that if we ever go back to that part of the world, we're spoiled now and can't go to another resort... I'm sure you'll feel pretty much the same way too.

  • catcamm : Laval, Canada
Excellent!

I was very excited about the hotel before arriving because I had read so many good reviews. I told myself don't get too excited because you will be disappointed. On the contrary, excellence exceeded our expectations. The service is impeccable, thanks to Arlen Diaz,and Adrien at the front desk. A special shout out to Emiliano at the beach. Amazing rooms, excellent food, and clean and spectacular property. Thank you for making our trip amazing!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Full breakfast, lunch, dinner and snacks each day
  • Unlimited natural fruit juices and soft drinks
  • Unlimited international premium and domestic alcoholic beverages
  • 24 hr. room service
  • Pool & beach waiter service
  • Coffee bar serving ice cream and pastries in the afternoon
  • Sailing
  • Windsurfing
  • Sea kayak
  • Snorkeling
  • Introductory scuba lesson
  • Daily activities
  • Tennis clinics
  • Game room
  • Library
  • Fully equipped fitness center with state of the art equipment  

  • 450 rooms
  • Restaurants including 10 a la carte (Italian, Mediterranean, Gourmet, Mexican, Asian, Lobster, French, Steakhouse and Indian)
  • BBQ/Grill
  • 11 bars
  • 7 pools
  • 4 independent hot water jacuzzis
  • Fitness Centre
  • Tennis court
  • Shopping Galleria
  • Beauty salon
  • Games room
  • Gift shop
  • Meeting facilities
  • Water sports centre
  • Spa Outdoor whirlpool(s) Room service Laundry services Library, florist, and

Junior Suite

  • Spa or pool view
  • A/C
  • 4-poster king or 2 double beds
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Private Jacuzzi with indoor and outdoor access
  • Full marble bathrooms with a double shower for two, separate water closet, double vanities with hair dryer, scales, vanity mirror, VIP toiletries
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Junior Swim-up Suite

  • Spa or pool view
  • King bed
  • Instant access to the pool
  • Private terrace with lounge setting
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Private Jacuzzi with indoor and outdoor access
  • Full marble bathrooms with a double shower for two, separate water closet, double vanities with hair dryer, scales, vanity mirror, VIP toiletries
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Terrace Suite

  • Spa or pool view
  • King bed
  • Sitting area
  • Private terrace with lounge setting
  • Plunge pool on terrace
  • Open-air shower on terrace
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Jetted whirlpool bath
  • Full marble bathroom
  • Seperate WC and double vanities
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Two-Story Rooftop Terrace Suite

  • Two-story terrace suite
  • Spa or pool view
  • King bed
  • Sitting area
  • Private terrace with lounge setting
  • Plunge pool on terrace
  • Open-air shower on terrace
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Jetted whirlpool bath
  • Full marble bathroom
  • Seperate WC and double vanities
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Excellence Club Honeymoon Suite 

  • Round Jacuzzi for two with indoor & outdoor access
  • Ocean front
  • Furnished terrace with lounge bed
  • Four poster canopy king bed
  • Extra-wide L-shaped sofa
  • Full marble bathroom
  • Separate WC
  • Separate living room
  • Separate shower for two with rain shower
  • Room service box
  • Scale and double vanities
  • Flat screen satellite TV
  • Bathrobes and slippers
  • Iron and ironing board
  • Pillow menu
  • Wireless direct dial phone
  • Free calls to USA & CAN
  • Free high speed wireless internet
  • Walk-in closet
  • Air-conditioning with in-room climate control
  • CD/DVD player
  • Radio/alarm clock with I-pod connection
  • Electronic in-room safe (laptop size)
  • Coffee/tea maker
  • Daily turn down service
  • Refreshed minibar with beer juices, soft drinks, water and snacks
  • Express ironing (1 outfit per person/stay)
  • Turndown service and Excellence stationary
  • In room Check in & Check out
  • Butler Service for luggage
  • Special Jacuzzi decoration (must be booked in advance through concierge)
  • Access to private lounge
  • Spa treatment (1 per person/stay)
  • Nespresso machine
  • Express room service
  • Acess to 2 private pools and 2 independent Jacuzzis

Excellence Club Imperial Suite

  • Round Jacuzzi for two with indoor & outdoor access
  • Spacious 2,560 sq ft suite
  • Ocean front
  • Two -story
  • Private rooftop terrace with plunge pool, shower and two lounge beds
  • Four poster canopy king bed
  • Extra-wide L-shaped sofa
  • Full marble bathroom
  • Separate WC
  • Separate living room
  • Separate shower for two with rain shower
  • Room service box
  • Scale and double vanities
  • Flat screen satellite TV
  • Bathrobes and slippers
  • Iron and ironing board
  • Pillow menu
  • Wireless direct dial phone
  • Free calls to USA & CAN
  • Free high speed wireless internet
  • Walk-in closet
  • Air-conditioning with in-room climate control
  • CD/DVD player
  • Radio/alarm clock with I-pod connection
  • Electronic in-room safe (laptop size)
  • Nespresso Machine
  • Daily turn down service
  • Turndown service and Excellence stationary
  • Refreshed minibar with beer juices, soft drinks, water and snacks
  • Access to private lounge
  • Laundry service
  • Barman service
  • Luggage unpacking/packing service
  • One private wine cellar dinner
  • Welcome/departure gift
  • Unlimited access to Aqua Wellness Spa circuit
  • Express room service
  • Access to 2 private pools and 2 independent Jacuzzis

Restaurants

Agave

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Barcelona

  • A la carte for dinner
  • Mediterranean
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Basmati

  • A la carte for dinner
  • Indian
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Chez Isabelle

  • A la carte for dinner
  • French
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

The Grill

  • A la carte for lunch and dinner
  • American
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Flavor Market

  • A la carte for dinner
  • Gourmet
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

The Lobster House

  • A la carte for breakfast, lunch and dinner
  • Seafood
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Las Olas

  • A la carte for lunch
  • International

Spice

  • A la carte for dinner
  • Asian
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Toscana

  • Buffet for breakfast and lunch, a la carte for dinner
  • Italian
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Bars

  • Sports Bar


Excellence Playa Mujeres offers the following Miile Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Fitness classes
  • Sauna

Massages

  • Mexican massage
  • Stress cure massage
  • Holistic soothing massage
  • Lavender massage
  • Hot stone massage
  • Swedish massage
  • Reflexo massage
  • Prenatal massage

Facial treatments

  • Time expert facial
  • Facial for men
  • Soothing botanical facial
  • Vit C facial
  • Purity deep cleansing facial
  • Hydracure moisturizing facial

Wraps

  • Cocoa wrap
  • Aqua calming wrap
  • Antioxidant wrap

Other treatments

  • Manicure, pedicure
  • Body exfoliation
  • Make up
  • Hair styling
  • Hair removal
Honeymoon/Anniversary Bonus - Fresh fruits, sparkling wine, rose petal in the room upon arrival, special turn down service, 1 champagne breakfast in bed, and 15% discount on all spa treatments at the spa. Marriage certificate required upon check-in.

Weddings - Wedding package is available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Excellence Playa Mujeres
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Excellence Playa Mujeres
Prolongacion Bonampak, S/N, Punta Sam Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.