Excellence Playa Mujeres

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  • Reviews
  • What's Included
  • All Inclusive Features
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  • Accommodations
  • Restaurants & Bars
  • Spa
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Our Opinion

The Excellence is an amazing luxury hotel perfect for couples and honeymooners wanting to stay in Cancun. The resort grounds and rooms are elegant, modern, and immaculate. The staff is amazing here, going out of their way to ensure that you are getting the most out of your vacation. The view from the beach is incredible and the pools are amazing. There is never a shortage of loungers, so you don't have to ever play the 'towel game' with others. The quality of the food here is OK. The a la carte restaurants seem to be serving the same dishes and there are some inconsistencies with the the quality of food they serve at the buffets. Their attempt at seafood dishes are great though. Overall, this is an amazing spot for those wanting some R&R.


Overview
Excellence Playa Mujeres is an adults-only (18+) resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts an inland marina and a spectacular Greg Norman signature golf course right on the Caribbean. The jewel of Cancun offers spacious rooms and suites furnished in elegant contemporary decor, many with an expansive rooftop terrace complete with private Hydro Spa Pool. Here, everything is taken care of and nothing is left out. So you are free to create those moments you dream of... memories you'll have forever.

Location: Set in a virgin oasis on the mainland sheltered by Islas Mujeres. 25 minutes from Cancun International Airport. 

Highlights
  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Room service 24 hours a day
  • Seven swimming pools
  • "Miile Spa"
  • Adults-only

tripadvisor Traveler Reviews
  • KatieLou1986 : Lincs
Lives up to the name!

We just spent a fantastic week here for our honeymoon. We didn’t want to leave!!Immediately we were greeted by friendly staff, a glass of fizz and a cool towel. Our room was phenomenal- we chose a two storey suite with plunge pool. As lovely as this was, we didn’t really get as much use out of it because the jets were so noisey and we actually preferred the poolside. Beautiful comfortable room with all the little luxuries you would expect. Downside was having to constantly ask for new wine glasses/glasses/cups (never replenished after use by housekeeping) and coffee creamer. The housekeepers just seemed to blank this part of the room out (this is the reason I can’t give the full 5*). Pools and beach were beautiful. Absolutely stunning well maintained grounds. Plenty of sun loungers. Restaurants and bars were excellent, always great quality of food. Room service food was just ok- would advise not to bother with it, use the amazing restaurants!! You are spoilt for choice. Staff were so great. Incredibly helpful and attentive. Neri who served us drinks daily at the poolside was fantastic. The staff in the Thai restaurant were by far the best in the hotel. Thank you Excellence for making our honeymoon really special.

  • neil6344 : Newbury, United Kingdom
Our 4th stay with the excellence group in the last four years last

Excellence Playa Mujeres as nothing shy of "Heaven on Earth." We were there again in Dec 2017 for the new year, we stayed in the 2-story suite with the rooftop plunge pool overlooking the main pool, restaurants and beach, and enjoyed every benefit offered from the Excellence Club and spa. The level of service once again was incredible. The quality of the food and drinks at this resort is off the charts--no skimping whatsoever. That includes the stocked bar in the suite, and the 24-hour room service menu. Virtually every single person who works there smiles and says "hola" and/or "coma estas" when they walk passed you or wait on you. The facilities are modern and spotless, and the grounds are impeccably well-maintained. The food selections are insane, ranging from the most amazing breakfast buffet and very help waiters (Fernando being absolutely amazing) If you want quitter rooms then stay away from block 9 floor 0 swim up rooms as they are right next to the main pool with activities every day, that said the live bands playing from the lobster bar are very good.

  • Lindsey B :
Yesica is amazing

Stayed here for a week and had the most amazing time. We met yesica the first night and she made our trip fantastic. She was so enthusiastic and fun and always had our favorite drinks ready for us. We can’t wait to come back.

  • bmcmahon10 : Cincinnati, Ohio
Wonderful 2nd honeymoon

My husband and I view Excellence Playa Mujeres as nothing shy of "Heaven on Earth." We were there in Feb 2016 for our honeymoon and could not possibly have enjoyed the resort any more. We stayed in the 2-story suite with the rooftop plunge pool overlooking the main pool, restaurants and beach, and enjoyed every benefit offered from the Excellence Club and spa. We didn't that we'd be back until our 5th anniversary but, once we started planning a trip, we quickly realized this resort was worth every penny and, being all-inclusive (and very very nice all-inclusive), probably was a better deal than going to some hotel in Key West, Miami, Bahamas, etc. in the winter. So we went back for a short trip/long weekend just this past week (Jan 2018). The level of service once again was incredible, starting with Javier in the Excellence Club who arranged the same suite from our honeymoon and had nice balloons and a "happy birthday" dessert and champagne waiting for us (our trip fell between our 50th b-days). From there things got better and better. The quality of the food and drinks at this resort is off the charts--no skimping whatsoever. That includes the stocked bar in the suite, and the 24-hour room service menu. Virtually every single person who works there smiles and says "hola" and/or "coma estas" when they walk passed you or wait on you. You can tell that they like their jobs and truly enjoy meeting people, or they are the best actors around. The facilities are modern and spotless, and the grounds are impeccably well-maintained. I've never seen flower and grass beds so perfectly coiffed. During the evenings they offer nice events and entertainment, including shows in a beautiful "arena" with comfortable outdoor chairs and a huge bar. The food selections are insane, ranging from the most amazing breakfast buffet we've ever seen (topping a cruise we loved) to the awesome Agave (Mexican) and 9 (?) other restaurants, plus a coffee bar with delicious ice cream and a wonderful iced hot chocolate and mocha in the morning. Sitting outside at Agave or The Grill/Lobster House (both of which hover over the pool with a beach view) is so nice. Even the food at the beach side grill is awesome. And don't get me started on the private beach for the Excellence Club members with the comfortable beds under tiki roofs. And then there is the spa. . . OMG. We've been to the Grove Park Inn in Asheville, NC (ridiculously nice spa), and this one is right up there. As you can tell, we cannot possibly recommend this resort any more. And, if you go, use Seasons Transfers to get to/from the airport and resort. Their black car service is worth every penny and enables you to fly right through the chaos that can exist in and around the airport terminal. We cannot wait to go back!!!

  • Mark_in_Mass : Marblehead, Massachusetts
A great property with very good food and service.

We just completed our first trip to EPM. Having stayed at the Beloved several times, and after it became adults only as well, we decided to give EPM a try. I had previously avoided it because I was concerned that it seemed more raucous than Beloved.We booked an excellence club ocean front junior suite. We spent every day at either the excellence club exclusive pools or beach area, and generally found them to be peaceful and very relaxing. In my view, the excellence club is worth it if for nothing more than having these more relaxed areas. The main part of the beach and the big pool definitely seemed to be louder / more of a party atmosphere - great if that's what you are looking for, but not really our scene. The service at the excellence club pool and beach areas was very good - they were super attentive, and you generally didn't have to wait long for anything. Again, worth the money in my view. Everyone from check in to cocktail service to maid service and bellman were top notch. I'd give service 5/5.I thought the restaurants were generally very good. We were there for four nights. We ate one night each at the Grill, the Flavor Market (tapas), Chez Isabelle (french) and Agave (Mexican). The Grill was a little bit underwhelming because while our steaks were good, the sides came out cold. The other three restaurants were all excellent - very good food and service, and higher quality than I would have expected at an all inclusive. We generally did lunch or breakfast (not both), and found these meals to be good and have a nice variety of offerings. All in all I'd give the food 4.5 out of 5.My only real disappointment in EPM was our initial room assignment. We were initially given room 9251. Our view was not of the ocean, but instead was of the two story building from Finest next door. If I looked off the right hand side of my patio I could see the ocean, but in my view that is a partial ocean view room - not an ocean front room. We asked for a different room - they were unable to accommodate us the first night, but after that we were moved to 8354. I was very grateful that the staff were so responsive when I expressed that I was unhappy with our first room. The second room was absolutely perfect, with a beautiful unobstructed view. In the end, everything turned out well thanks to the responsive staff - I just find it disappointing that the hotel management is willing to sell the first room (9251) as an ocean front room. I think they should change the categorization of rooms to make sure that only rooms with unobstructed ocean views are labeled as ocean front. Other than this, I was very happy with EPM, and hope to return so long as I can have confidence in the room categorizations.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Full breakfast, lunch, dinner and snacks each day
  • Unlimited natural fruit juices and soft drinks
  • Unlimited international premium and domestic alcoholic beverages
  • 24 hr. room service
  • Pool & beach waiter service
  • Coffee bar serving ice cream and pastries in the afternoon
  • Sailing
  • Windsurfing
  • Sea kayak
  • Snorkeling
  • Introductory scuba lesson
  • Daily activities
  • Tennis clinics
  • Game room
  • Library
  • Fully equipped fitness center with state of the art equipment  

  • 450 rooms
  • Restaurants including 10 a la carte (Italian, Mediterranean, Gourmet, Mexican, Asian, Lobster, French, Steakhouse and Indian)
  • BBQ/Grill
  • 11 bars
  • 7 pools
  • 4 independent hot water jacuzzis
  • Fitness Centre
  • Tennis court
  • Shopping Galleria
  • Beauty salon
  • Games room
  • Gift shop
  • Meeting facilities
  • Water sports centre
  • Spa Outdoor whirlpool(s) Room service Laundry services Library, florist, and

Junior Suite

  • Spa or pool view
  • A/C
  • 4-poster king or 2 double beds
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Private Jacuzzi with indoor and outdoor access
  • Full marble bathrooms with a double shower for two, separate water closet, double vanities with hair dryer, scales, vanity mirror, VIP toiletries
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Junior Swim-up Suite

  • Spa or pool view
  • King bed
  • Instant access to the pool
  • Private terrace with lounge setting
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Private Jacuzzi with indoor and outdoor access
  • Full marble bathrooms with a double shower for two, separate water closet, double vanities with hair dryer, scales, vanity mirror, VIP toiletries
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Terrace Suite

  • Spa or pool view
  • King bed
  • Sitting area
  • Private terrace with lounge setting
  • Plunge pool on terrace
  • Open-air shower on terrace
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Jetted whirlpool bath
  • Full marble bathroom
  • Seperate WC and double vanities
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Two-Story Rooftop Terrace Suite

  • Two-story terrace suite
  • Spa or pool view
  • King bed
  • Sitting area
  • Private terrace with lounge setting
  • Plunge pool on terrace
  • Open-air shower on terrace
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Jetted whirlpool bath
  • Full marble bathroom
  • Seperate WC and double vanities
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Excellence Club Honeymoon Suite 

  • Round Jacuzzi for two with indoor & outdoor access
  • Ocean front
  • Furnished terrace with lounge bed
  • Four poster canopy king bed
  • Extra-wide L-shaped sofa
  • Full marble bathroom
  • Separate WC
  • Separate living room
  • Separate shower for two with rain shower
  • Room service box
  • Scale and double vanities
  • Flat screen satellite TV
  • Bathrobes and slippers
  • Iron and ironing board
  • Pillow menu
  • Wireless direct dial phone
  • Free calls to USA & CAN
  • Free high speed wireless internet
  • Walk-in closet
  • Air-conditioning with in-room climate control
  • CD/DVD player
  • Radio/alarm clock with I-pod connection
  • Electronic in-room safe (laptop size)
  • Coffee/tea maker
  • Daily turn down service
  • Refreshed minibar with beer juices, soft drinks, water and snacks
  • Express ironing (1 outfit per person/stay)
  • Turndown service and Excellence stationary
  • In room Check in & Check out
  • Butler Service for luggage
  • Special Jacuzzi decoration (must be booked in advance through concierge)
  • Access to private lounge
  • Spa treatment (1 per person/stay)
  • Nespresso machine
  • Express room service
  • Acess to 2 private pools and 2 independent Jacuzzis

Excellence Club Imperial Suite

  • Round Jacuzzi for two with indoor & outdoor access
  • Spacious 2,560 sq ft suite
  • Ocean front
  • Two -story
  • Private rooftop terrace with plunge pool, shower and two lounge beds
  • Four poster canopy king bed
  • Extra-wide L-shaped sofa
  • Full marble bathroom
  • Separate WC
  • Separate living room
  • Separate shower for two with rain shower
  • Room service box
  • Scale and double vanities
  • Flat screen satellite TV
  • Bathrobes and slippers
  • Iron and ironing board
  • Pillow menu
  • Wireless direct dial phone
  • Free calls to USA & CAN
  • Free high speed wireless internet
  • Walk-in closet
  • Air-conditioning with in-room climate control
  • CD/DVD player
  • Radio/alarm clock with I-pod connection
  • Electronic in-room safe (laptop size)
  • Nespresso Machine
  • Daily turn down service
  • Turndown service and Excellence stationary
  • Refreshed minibar with beer juices, soft drinks, water and snacks
  • Access to private lounge
  • Laundry service
  • Barman service
  • Luggage unpacking/packing service
  • One private wine cellar dinner
  • Welcome/departure gift
  • Unlimited access to Aqua Wellness Spa circuit
  • Express room service
  • Access to 2 private pools and 2 independent Jacuzzis

Restaurants

Agave

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Barcelona

  • A la carte for dinner
  • Mediterranean
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Basmati

  • A la carte for dinner
  • Indian
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Chez Isabelle

  • A la carte for dinner
  • French
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

The Grill

  • A la carte for lunch and dinner
  • American
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Flavor Market

  • A la carte for dinner
  • Gourmet
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

The Lobster House

  • A la carte for breakfast, lunch and dinner
  • Seafood
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Las Olas

  • A la carte for lunch
  • International

Spice

  • A la carte for dinner
  • Asian
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Toscana

  • Buffet for breakfast and lunch, a la carte for dinner
  • Italian
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Bars

  • Sports Bar


Excellence Playa Mujeres offers the following Miile Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Fitness classes
  • Sauna

Massages

  • Mexican massage
  • Stress cure massage
  • Holistic soothing massage
  • Lavender massage
  • Hot stone massage
  • Swedish massage
  • Reflexo massage
  • Prenatal massage

Facial treatments

  • Time expert facial
  • Facial for men
  • Soothing botanical facial
  • Vit C facial
  • Purity deep cleansing facial
  • Hydracure moisturizing facial

Wraps

  • Cocoa wrap
  • Aqua calming wrap
  • Antioxidant wrap

Other treatments

  • Manicure, pedicure
  • Body exfoliation
  • Make up
  • Hair styling
  • Hair removal
Honeymoon/Anniversary Bonus - Fresh fruits, sparkling wine, rose petal in the room upon arrival, special turn down service, 1 champagne breakfast in bed, and 15% discount on all spa treatments at the spa. Marriage certificate required upon check-in.

Weddings - Wedding package is available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Excellence Playa Mujeres
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Excellence Playa Mujeres
Prolongacion Bonampak, S/N, Punta Sam Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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