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Excellence Playa Mujeres

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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  • Accommodations
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  • Spa
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Our Opinion

The Excellence is an amazing luxury hotel perfect for couples and honeymooners wanting to stay in Cancun. The resort grounds and rooms are elegant, modern, and immaculate. The staff is amazing here, going out of their way to ensure that you are getting the most out of your vacation. The view from the beach is incredible and the pools are amazing. There is never a shortage of loungers, so you don't have to ever play the 'towel game' with others. The quality of the food here is OK. The a la carte restaurants seem to be serving the same dishes and there are some inconsistencies with the the quality of food they serve at the buffets. Their attempt at seafood dishes are great though. Overall, this is an amazing spot for those wanting some R&R.


Overview
Excellence Playa Mujeres is an adults-only (18+) resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts an inland marina and a spectacular Greg Norman signature golf course right on the Caribbean. The jewel of Cancun offers spacious rooms and suites furnished in elegant contemporary decor, many with an expansive rooftop terrace complete with private Hydro Spa Pool. Here, everything is taken care of and nothing is left out. So you are free to create those moments you dream of... memories you'll have forever.

Location: Set in a virgin oasis on the mainland sheltered by Islas Mujeres. 25 minutes from Cancun International Airport. 

Highlights
  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Room service 24 hours a day
  • Seven swimming pools
  • "Miile Spa"
  • Adults-only

tripadvisor Traveler Reviews
  • pooka324 : Orange County, California
Impecable service

We love the service best. If anything isn't to your liking, just let them know and they will make it right. They go above and beyond to make sure your stay is memorable. This was our 2nd trip and the only thing I wish was different is the room location. Building 7 is very loud and people forget their quiet voi9ces through hallways and the carts the hotel uses are very loud. We would recommend they change out the wheels on carts to rubber ones and put signs entering the hallways to remind people the hallways have rooms and people sleeping in them! Food could be slightly better, warmer, but I'm happy they have options for those that have allergies. Not many places ask and this place does. We enjoyed the activities, LOVED Valentines night and White Night-very elegant without being stuffy. Can't wait to go back a 3rd time. Loved: Pedro, Irving, Neri, Dante and Diego at the swim up bar. Our rooms were immaculate and we loved the surprises we found housekeeping left us (balloons for hubby's bday, towel animals, rose petals, etc.). We were well taken care of!

  • FrankD22 : Hockessin, Delaware
Excellence Says It All! It keeps getting better.

This is our fourth stay at an Excellence Resort, once at Punta Cana, twice at Riviera Maya, and this year at Playa Mujeres. Playa Mujeres is by far the best of the best. It started with the room, which has the whirlpool tub, not in the bathroom, but just off the balcony, so you have a beautiful private view. The property itself is beautiful and laid out so that you can be as social or as private as you want to be. The staff is wonderful, especially our concierge in building 7, Pedro. He arranged a special romantic evening for us that included a romantic dinner at Chez Isabelle. When we returned to our room, it was strewn with rose petals leading to a hot drawn tub with bubbles and roses, and some champagne and cheeses. We definitely plan to be back to Excellence Playa Mujeres again.

  • mrsrena31 : Walsall, United Kingdom
Heaven is a place on earth

Another excellent stay at EPM. There are some things that you just can't get enough of and for us it's visiting EPM. This was our 10th visit and we still get as excited as we did the first time. We love the feeling as we walk through the doors into the lobby. Instantly relaxed and without a care in the world for the whole trip. It's always lovely to be welcomed home with a glass of bubbly and Carolina's smile. Our check in was very quick as our room was ready. We were told of the improvements to the wifi, new evening entertainment and changes to the X Lounge and several menus since our last visit. We were looking forward to trying out the new menus. The resort looked as clean and well maintained as always. Our room had a view of the sea and the Excellence pool.On our first night we ate at Basmati and the food and service was excellent as always. Oscar took great care of us and ordered us a selection of dishes that he knew we would like. We managed a couple of drinks in the Martini Bar, Chocolate Martinis are my favourite, but the time difference got the better of us. The benefit of an early night is being on the beach to watch the sunrise the next morning. You can never get tired of that view. We had breakfast at Toscana, so much choice. We had a good catch up with Sheleigh, Liz and Jakeline. They always have the biggest smiles. We spent the day on the beach, taking in the view and relaxing. Erik and Juliana took great care of us on the beach. We ate at Chez Isabel and the filet mignon was perfection. I had forgotten just how good it was. We watched the Michael Jackson show which is one of our favourites. It was a full house, it's still one of the most popular shows. We tried a few shots at the Martini Bar courtesy of Cesar. Unfortunately after sampling a few I can't remember the name of any, lol.We love the beach and spent most days lounging whilst enjoying being spoilt by Juliana. We had a welcome treat of chocolate strawberries from Erik 😍, they are now one of our favourite desserts. We decided to go to the White Night show as we love the way the staff decorate for the event. Plus the fire and light show is always very impressive. The weather was still very warm and after the show we sat on our balconing drinking the chilled sparking wine.We ate at all our favourite restaurants during our stay. We still like the newer menu at the grill. It offers much more choice than previously. We had a wonderful evening at Toscana. The food seemed better somehow although I think it is the same menu as previously. The service was fantastic, thank you Angel. Our favourite restaurant is still a split decision between Basmati and Chez Isabel. We ate at Toscana, Barcelona, Agarve and The Grill and had excellent food and service at all. Some nights the restaurants were busy with waiting times and other nights no wait at all. We realised a restaurant is busier the night after it has been closed, so best to avoid unless you're prepared to wait. We always have a list of things to do during our trip; bicycle ride, beach volleyball etc and to do something new. We failed on the activities as we were too busy relaxing but after chatting to Carolina we decided to try the Mojito tasting experience. It was much more than we expected. We learnt how to make different Mojitos and about this history of the drink, thanks to Martha. My husband preferred the Classic but my favourite was the one with the rose petals. Whether you love Mojitos or like me you've never tried one, the tasting experience is worth doing. It can be booked with your concierge. Overall the weather was very hot with a couple of small showers during our 10 days. Before our visit it seems that there was an issue with the amount of sea grass but fortunately not while we were there. We enjoyed the Elvis Presley show,which now has a screen showing videos, and the Fire and Light show was different to what we had seen previously. We appreciate the effort the staff go to to improve and change menus, shows etc as it improves the experience for returning guests. We had a wonderful 10 days and can't wait to be back home. EPM is a paradise that we never tire of. It's as beautiful and well maintained as the first time we visited, but it is the staff that have become friends over our visits that make EPM excellent. Thank you to Lorenzo and all the staff for working so hard to ensure we have a great stay. Special thanks to Carolina and Nelson who always go that extra mile to take care of us, Guendoline, Pedro, Alberto (our concierges) our room was perfect, Erik and Juliana for looking after us on the beach and Sheleigh, Lizz and Jakeline for making us laugh and smile each morning.We are looking forward to our next (11th) visit, 122 days and counting.

  • Jeremy F :
Same-Sex Honeymoon: Success

My husband and I had never stayed at an all-inclusive resort before, but knew this was something we wanted for our honeymoon. After lots of reaching out to friends and pouring over reviews here, we decided on Excellence Playa Mujeres. Of primary consideration was wanting to feel comfortable as a same-sex couple celebrating our honeymoon. We did not want to feel like we'd have to hold back our affection at such a special time (or at anytime, but especially our honeymoon!). We figured most resorts would be accommodating, and that one near Cancun would be particularly comfortable - and we were right. There was a small handful of other same-sex couples there, as well, both male and female. I wanted to share this at the top, because we had a tough time finding other reviews which broached this subject. But there was much more to our experience. The facility is even more beautiful than the photos, the staff as warm and accommodating as you'd expect and hope, and the other guests warm and eager to help us celebrate our honeymoon. The entertainment was perhaps the least consistent part of our experience (some acts were absolutely incredible like Claudia in the Pop Unplugged show and numerous other musical acts, some acts were awkward like the Elvis impersonator, some seemed under-rehearsed or inconsistent moment-to-moment), but they were all still fun. One of the surprises of the experience was our time at the spa. We both agree this is a must-do activity. They have monthly deals on the website (check them out before you go!) and daily deals while you're there. We were happy with all of our services, and loved the hydrotherapy session which is included with most spa services, and really creates a long and luxurious bang for your buck. Consider the couples massage on the beach, where you get your massage in a shaded area, after which they leave the two of you with a bottle of champagne, lounge chairs, and as much time as you'd like before finishing hydrotherapy back in the spa.The restaurants were generally very good. The French restaurant, Chez Isabelle, was so excellent that we went twice. (I'd avoid the duck, as that appeared to be the weakest link on the menu based on my experience.) The Lobster House was also exceptional, as was our dinner at The Grille. The buffets for breakfast and lunch at Toscana are jaw-dropping. The Indian restaurant, Basmati, though a wonderful and romantic dining experience, was a bit disappointing, as it didn't really taste like Indian food to us (!), but rather Indian dishes prepared with Mexican seasonings. The pools were great and the swim-up bar was a blast, as were the activities that would happen around that area in the afternoon creating a sense of fun and community. There were also quiet places to relax if you didn't want to be around so much activity, and the bar-staff still managed to come by every 30 minutes and offer us drinks pretty much anywhere we were. The beach was gorgeous and offered a number of different kinds of seating and lounging. A lot of staff went above and beyond including Nelson, the food/beverage manager, who guaranteed us - and came through with - some wonderful romantic honeymoon dinners; our concierges Javier and Gwendolyn; our breakfast/lunch server Jesus at the Lobster House; and our other breakfast/lunch server Jesus at Toscana; pool- and beach-side servers Raul, Emiliano, David; and activities staff Dante and Abrahami. We also loved Berenice, who served us drinks during the evening entertainment in the comfortable theater. Our housekeeper, Miguel, was also very responsive and good, as well as our bellhop, Ivan. I'm certainly leaving out others whose names I cannot recall.

  • Chip D : California, Maryland
Best service!!

I could not expect better service anywhere. The Excellence Club anticipates your every need and provides it with a smile and a happy comment. Kudos to Dalel, Alejandro, Maria and all. Guest services, Carolina Paz, is the friendliest and most caring lady. We love her. And our concierge, Pedro, once again took such wonderful care of us. If you go to EPM. i highly recommend the Excellence Club option. however, i will tell you that you will never see a frown. always a smile and a joyful Hola! from every staff member.it is just a happy place!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Full breakfast, lunch, dinner and snacks each day
  • Unlimited natural fruit juices and soft drinks
  • Unlimited international premium and domestic alcoholic beverages
  • 24 hr. room service
  • Pool & beach waiter service
  • Coffee bar serving ice cream and pastries in the afternoon
  • Sailing
  • Windsurfing
  • Sea kayak
  • Snorkeling
  • Introductory scuba lesson
  • Daily activities
  • Tennis clinics
  • Game room
  • Library
  • Fully equipped fitness center with state of the art equipment  

  • 450 rooms
  • Restaurants including 10 a la carte (Italian, Mediterranean, Gourmet, Mexican, Asian, Lobster, French, Steakhouse and Indian)
  • BBQ/Grill
  • 11 bars
  • 7 pools
  • 4 independent hot water jacuzzis
  • Fitness Centre
  • Tennis court
  • Shopping Galleria
  • Beauty salon
  • Games room
  • Gift shop
  • Meeting facilities
  • Water sports centre
  • Spa Outdoor whirlpool(s) Room service Laundry services Library, florist, and

Junior Suite

  • Spa or pool view
  • A/C
  • 4-poster king or 2 double beds
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Private Jacuzzi with indoor and outdoor access
  • Full marble bathrooms with a double shower for two, separate water closet, double vanities with hair dryer, scales, vanity mirror, VIP toiletries
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Junior Swim-up Suite

  • Spa or pool view
  • King bed
  • Instant access to the pool
  • Private terrace with lounge setting
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Private Jacuzzi with indoor and outdoor access
  • Full marble bathrooms with a double shower for two, separate water closet, double vanities with hair dryer, scales, vanity mirror, VIP toiletries
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Terrace Suite

  • Spa or pool view
  • King bed
  • Sitting area
  • Private terrace with lounge setting
  • Plunge pool on terrace
  • Open-air shower on terrace
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Jetted whirlpool bath
  • Full marble bathroom
  • Seperate WC and double vanities
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Two-Story Rooftop Terrace Suite

  • Two-story terrace suite
  • Spa or pool view
  • King bed
  • Sitting area
  • Private terrace with lounge setting
  • Plunge pool on terrace
  • Open-air shower on terrace
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Jetted whirlpool bath
  • Full marble bathroom
  • Seperate WC and double vanities
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Excellence Club Honeymoon Suite 

  • Round Jacuzzi for two with indoor & outdoor access
  • Ocean front
  • Furnished terrace with lounge bed
  • Four poster canopy king bed
  • Extra-wide L-shaped sofa
  • Full marble bathroom
  • Separate WC
  • Separate living room
  • Separate shower for two with rain shower
  • Room service box
  • Scale and double vanities
  • Flat screen satellite TV
  • Bathrobes and slippers
  • Iron and ironing board
  • Pillow menu
  • Wireless direct dial phone
  • Free calls to USA & CAN
  • Free high speed wireless internet
  • Walk-in closet
  • Air-conditioning with in-room climate control
  • CD/DVD player
  • Radio/alarm clock with I-pod connection
  • Electronic in-room safe (laptop size)
  • Coffee/tea maker
  • Daily turn down service
  • Refreshed minibar with beer juices, soft drinks, water and snacks
  • Express ironing (1 outfit per person/stay)
  • Turndown service and Excellence stationary
  • In room Check in & Check out
  • Butler Service for luggage
  • Special Jacuzzi decoration (must be booked in advance through concierge)
  • Access to private lounge
  • Spa treatment (1 per person/stay)
  • Nespresso machine
  • Express room service
  • Acess to 2 private pools and 2 independent Jacuzzis

Excellence Club Imperial Suite

  • Round Jacuzzi for two with indoor & outdoor access
  • Spacious 2,560 sq ft suite
  • Ocean front
  • Two -story
  • Private rooftop terrace with plunge pool, shower and two lounge beds
  • Four poster canopy king bed
  • Extra-wide L-shaped sofa
  • Full marble bathroom
  • Separate WC
  • Separate living room
  • Separate shower for two with rain shower
  • Room service box
  • Scale and double vanities
  • Flat screen satellite TV
  • Bathrobes and slippers
  • Iron and ironing board
  • Pillow menu
  • Wireless direct dial phone
  • Free calls to USA & CAN
  • Free high speed wireless internet
  • Walk-in closet
  • Air-conditioning with in-room climate control
  • CD/DVD player
  • Radio/alarm clock with I-pod connection
  • Electronic in-room safe (laptop size)
  • Nespresso Machine
  • Daily turn down service
  • Turndown service and Excellence stationary
  • Refreshed minibar with beer juices, soft drinks, water and snacks
  • Access to private lounge
  • Laundry service
  • Barman service
  • Luggage unpacking/packing service
  • One private wine cellar dinner
  • Welcome/departure gift
  • Unlimited access to Aqua Wellness Spa circuit
  • Express room service
  • Access to 2 private pools and 2 independent Jacuzzis

Restaurants

Agave

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Barcelona

  • A la carte for dinner
  • Mediterranean
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Basmati

  • A la carte for dinner
  • Indian
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Chez Isabelle

  • A la carte for dinner
  • French
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

The Grill

  • A la carte for lunch and dinner
  • American
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Flavor Market

  • A la carte for dinner
  • Gourmet
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

The Lobster House

  • A la carte for breakfast, lunch and dinner
  • Seafood
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Las Olas

  • A la carte for lunch
  • International

Spice

  • A la carte for dinner
  • Asian
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Toscana

  • Buffet for breakfast and lunch, a la carte for dinner
  • Italian
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Bars

  • Sports Bar


Excellence Playa Mujeres offers the following Miile Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Fitness classes
  • Sauna

Massages

  • Mexican massage
  • Stress cure massage
  • Holistic soothing massage
  • Lavender massage
  • Hot stone massage
  • Swedish massage
  • Reflexo massage
  • Prenatal massage

Facial treatments

  • Time expert facial
  • Facial for men
  • Soothing botanical facial
  • Vit C facial
  • Purity deep cleansing facial
  • Hydracure moisturizing facial

Wraps

  • Cocoa wrap
  • Aqua calming wrap
  • Antioxidant wrap

Other treatments

  • Manicure, pedicure
  • Body exfoliation
  • Make up
  • Hair styling
  • Hair removal
Honeymoon/Anniversary Bonus - Fresh fruits, sparkling wine, rose petal in the room upon arrival, special turn down service, 1 champagne breakfast in bed, and 15% discount on all spa treatments at the spa. Marriage certificate required upon check-in.

Weddings - Wedding package is available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Excellence Playa Mujeres
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Excellence Playa Mujeres
Prolongacion Bonampak, S/N, Punta Sam Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.