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Excellence Playa Mujeres

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Our Opinion

The Excellence is an amazing luxury hotel perfect for couples and honeymooners wanting to stay in Cancun. The resort grounds and rooms are elegant, modern, and immaculate. The staff is amazing here, going out of their way to ensure that you are getting the most out of your vacation. The view from the beach is incredible and the pools are amazing. There is never a shortage of loungers, so you don't have to ever play the 'towel game' with others. The quality of the food here is OK. The a la carte restaurants seem to be serving the same dishes and there are some inconsistencies with the the quality of food they serve at the buffets. Their attempt at seafood dishes are great though. Overall, this is an amazing spot for those wanting some R&R.


Overview
Excellence Playa Mujeres is an adults-only (18+) resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts an inland marina and a spectacular Greg Norman signature golf course right on the Caribbean. The jewel of Cancun offers spacious rooms and suites furnished in elegant contemporary decor, many with an expansive rooftop terrace complete with private Hydro Spa Pool. Here, everything is taken care of and nothing is left out. So you are free to create those moments you dream of... memories you'll have forever.

Location: Set in a virgin oasis on the mainland sheltered by Islas Mujeres. 25 minutes from Cancun International Airport. 

Highlights
  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Room service 24 hours a day
  • Seven swimming pools
  • "Miile Spa"
  • Adults-only

tripadvisor Traveler Reviews
  • VermontTothebeach : vermont
8 Days of Excellence

This was our second stay at an Excellence resort (we stayed at Riviera Cancun the last time). Everything about this resort is wonderful. We stayed at the in an Excellence Club Junior Swim up suite which was perfect. We spent every day lounging at the pool right outside our room. Manuel, the pool concierge, made every day extra special and Raul, our waiter, made sure we were never thirsty (hahaha). Our room was beautiful and the concierge, Gwendoline Flores, made sure there were special touches ...including decorating our tub with rose petals.Our favorite restaurant is Flavor Market ...the name doesn't do it justice. It is the tapas restaurant and everything we had was wonderful. Our dining experience was extra special because Manuel (pool concierge) had arranged a special table for us and Philippe, our waiter, helped us pick out many delicious items. The bottom line is Excellence Playa Mujeres is excellent and we can't wait to go back.

  • holidayjunkie24 : uk
Just book it!

We have just returned from our 4th visit. We were a little nervous as we had not been for 2 years due to other commitments and wondered if it would be as good as we remembered. We needn't have worried it had actually got better!As you will have read in the other reviews the staff are second to none. Every member of staff be they bar staff, waiters, maintenance men or cleaners make you feel so welcome. Nothing is too much trouble, if you ask where something is they will take you there. I think it took 2 days for all the bar staff and waiters in the resort to know that I like my merlot chilled so bottles were stored in the fridge and glasses were cooled everywhere I went without having to ask.It seems a shame to single out individuals but I would like to give special mention to Vianna at the lazy river who looked after us so well, Fidencio during the day at the Martini bar and Heydi in the evening. Also Carolina in Guest services who constantly checked how we were doing and arranged late check out for us which really was a bonus.The grounds are immaculate and they are constantly maintaining them. There are plenty of floaters in the pools and lots of sunbeds and shade.The food was always good but this time it was excellent. The Fillet Mignon at Chez Isabelle could have been cut with a spoon and the chocolate 'biscuit' (in the UK this is Chocolate fondant) was superb. Spices was as good as ever and we had a great lobster in the lobster house but our favourite was the flavour market - great staff and lots of tasty Tapa's. The buffets for breakfast and lunch were unbelievable. Barcelona seemed very popular but we never actually ate there.The alcohol is top notch and Grey Goose is now available to everyone (my husband loves his Martini's with GG).We have never bothered with the Excellence club. Some people like it and if the benefits are important to you then it seems good. What I will say is that you never feel 'disadvantaged' by not having it. Yes there is a separate pool and beach area but there are 3 pools for the rest of us so it actually works very well. Last year we were in Sandals Grenada and if you did not have a butler you were definitely a second class citizen, having difficulty getting sun beds and dinner reservations. We both agreed this is better than Sandals.We will definitely be back next year. The only thing I would mention is that the weather in Mexico can be variable in the spring. We arrived on 11th March and the first few days were nice (about 26 degrees) but windy so it could be a bit chilly coming out of the pool and we put off our meal at the lobster house as that is outside. After a few days this eased off and it was in the 80's and sunshine all the way. When we come back next year it will be late March/early April (our last 3 visits were last 2 weeks in March which were in the 80's with no wind).

  • JPMBJP : Myrtle Beach, South Carolina
Excellence..?

Excellence.... YES. Where to begin.. I know it is difficult sometimes "taking a strangers word for it" however like most on this page, my wife and I have had the fortunate pleasure of being able to visit some extraordinary places in the world over the past several years. It is safe to say, "we like nice things." That said, we have come to realize there are beautiful places everywhere. Beautiful sunsets, beautiful beaches, great food etc.. but what we have found the single most important thing that can elevate a vacation from great to EXCELLENT is simply, the staff. The team that works with the resort from the guests services manager, the concierge, the front desk staff, the bellmen even the hostess or host at your favorite restaurant and waiter/waitress. If you look back and think about some of your favorite moments traveling, It is probably safe to say there were great people, excellent people surrounding you helping make that experience more enjoyable. This property and their staff excels at that. This is a they don't say "No" type of Resort. Everything is yes ma'am, yes sir ..how can we help. Often expected when visiting a place like this, but sometimes resorts fail to deliver. Its easy to provide a tourist with a pretty beach and fun drinks and great food, its hard to keep hundreds of staff happy. Well done Excellence, well done! Now that I am done with that, I'll hit the highlights- Food was spectacular. It was perfectly sized portions. Many restaurants to select from to fit and satisfy even the most discriminating foodie. We were blessed with excellent weather during our stay , water was a little chilly to get in but we are from a beach town so we are a little spoiled. There were a few brave souls that went in and they seem to enjoy themselves. This is not a PARTY resort. At least when we stayed , the clientele seemed to be older, couples, looking to relax. Very international crowd as well, which we enjoyed because we got to meet a lot of very nice people from around the world. There was a wedding party there that was having a little too much fun, but I believe they were at the wrong resort for what their intentions were. I have to say, the resort staff did an extraordinary job "keeping them in line" to protect the stay of the guests and neighbors around them. There are activities throughout the day to keep you busy and events during the evening. They do last until about 10pm-11pm local time so plan to stay up for an extra hour if you usually hit the racks early. The spa was wonderful (then again most are at these types of resorts) but the staff there was great too. Large complex, we stayed in building 8 in a two story with rooftop pool. We enjoyed the convenience to the main resort and the beach, I'd highly recommend it. When you go to check in, ask for Arlen, she is WONDERFUL and makes your trip start off right! She was so professional an d made sure throughout our stay that everything was perfect When you are ready to do something fun or set reservations for someone special , ask for Carolina at guest services. She will not disappoint and is so kind. She did something very special for my wife and I which we are so thankful for! Lastly, Christian . This goes back to the beginning which is to take advice from a complete stranger is difficult to do.. however I promise you if you go to the restaurants, please ask for Christian's section. He was extremely personable and made each meal enjoyable and unforgettable. Those who had the pleasure to be serviced by him you can tell had a much better experience during their meals then those who did not. When we left, my wife told me that she looked forward to returning to this resort soon. That's a big deal because she doesn't like visiting the same place twice! LOL... If you are debating on staying here, I say go all in . Ask for the people referred to above in this review and I promsie they will help turn your "great" trip into an "EXCELLENT" ONE! Excellence...? YES!!!

  • Rhonda S : Oakville, Canada
You can't beat this resort..........

Four of us (2 couples) traveled to EPM from March 4th - 11th, 2017. The reason that we chose this resort, is because my brother and sister-in-law have been to this resort 9 times in 8 years! I always wondered why they would not try somewhere different, but now I understand. And so does almost all of the guests at this resort! Almost every person who we met were repeat guests!We have traveled to Excellence Riviera twice, Excellence the Finest (which is next door), many different Secrets properties, Rius, Iberostar, Sandals. EPM is definitely the best. I know that everyone on this website writes about how great the people are. I wanted to offer something different, but I can't. The people are incredible. Carolina Paz (Guest Services Manager) was incredible. It seems like she is in a million different places at once, making sure all of the guests are happy. Thank you for making our trip special! Vilma at the concierge was also so pleasant and helpful. Others who really stand out are Daniel in the Barcelona restaurant, Jose Luis, Oscar, and "Honey" at Café Kafe (Jose Luis knows a lot about tequila!!!), Freddy at the Grill for Breakfast was so pleasant every morning. Roman makes pizzas down by the pool like no other! Iran at the Mexican restaurant treated us like gold. Cesar at the martini bar is a show to experience! Nobody gets in his way at the bar! He remembered after our first night what we all drank (and we only had one at the bar before dinner)!!! Hugo is right there with Cesar.....he's awesome. Baez tended to our need everyday at the pool. We had SO much fun with him. When we return, we will likely spend our days wherever he is! Our last night we went to the Lobster House for dinner and it was a 90 minute wait. That didn't bother us, because there are so many other restaurants to choose from. Hugo (a different Hugo from the martini bar) called around to the other restaurants to ask where we could get in, and he personally escorted us to the Mediterranean restaurant.......that is service.Our room was made up promptly every day. Some days we missed the morning service AND turndown service! Very efficient. We were in room 7002 (swim out) and it was perfect. The afternoon sun was nice. The pools and beach are beautiful. What amazed me is that the grounds at the resort are perfect, yet you never see anyone tending to them? We only heard a lawn mower once, for a few minutes?All of the restaurants have a great selection to choose from, and the food is great. Portion size is good! If you're still hungry (we never were) ask for something else!It was SO nice to have top shelf liquor everywhere. So many resorts we have been to hide the top shelp liquor underneath and most nights "run out" of it. For all of these reasons and many more, we are already planning our trip back for this November.

  • Teri K : Minot
Nicest Resort Around

I can't say enough about the service, food, drinks, grounds and our whole experience here. Jose Louis and Oscar at the Cafekafe made every night a fun night. The pools other than the main pool could have been a little warmer for my taste but you could still be in them. I loved everything about our room except the door to the toilet area. The doors are glass and do not go all the way to the ceiling or floor. We would prefer more privacy from each other for that room. All the staff here is very accommodating and fast. We needed a few extra hangers and we had them in less than 5 minutes. Everything here is very clean and well kept. The selection of restaurants is by far the best. It was great to be able to try so many different things. In my opinion the Excellence Resorts are as nice or nicer than the Sandles Resorts we have stayed at in the past. I only hope they get the one in Jamaica open soon as that is probably going to be our next destination.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Full breakfast, lunch, dinner and snacks each day
  • Unlimited natural fruit juices and soft drinks
  • Unlimited international premium and domestic alcoholic beverages
  • 24 hr. room service
  • Pool & beach waiter service
  • Coffee bar serving ice cream and pastries in the afternoon
  • Sailing
  • Windsurfing
  • Sea kayak
  • Snorkeling
  • Introductory scuba lesson
  • Daily activities
  • Tennis clinics
  • Game room
  • Library
  • Fully equipped fitness center with state of the art equipment  

  • 450 rooms
  • Restaurants including 10 a la carte (Italian, Mediterranean, Gourmet, Mexican, Asian, Lobster, French, Steakhouse and Indian)
  • BBQ/Grill
  • 11 bars
  • 7 pools
  • 4 independent hot water jacuzzis
  • Fitness Centre
  • Tennis court
  • Shopping Galleria
  • Beauty salon
  • Games room
  • Gift shop
  • Meeting facilities
  • Water sports centre
  • Spa Outdoor whirlpool(s) Room service Laundry services Library, florist, and

Junior Suite

  • Spa or pool view
  • A/C
  • 4-poster king or 2 double beds
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Private Jacuzzi with indoor and outdoor access
  • Full marble bathrooms with a double shower for two, separate water closet, double vanities with hair dryer, scales, vanity mirror, VIP toiletries
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Junior Swim-up Suite

  • Spa or pool view
  • King bed
  • Instant access to the pool
  • Private terrace with lounge setting
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Private Jacuzzi with indoor and outdoor access
  • Full marble bathrooms with a double shower for two, separate water closet, double vanities with hair dryer, scales, vanity mirror, VIP toiletries
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Terrace Suite

  • Spa or pool view
  • King bed
  • Sitting area
  • Private terrace with lounge setting
  • Plunge pool on terrace
  • Open-air shower on terrace
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Jetted whirlpool bath
  • Full marble bathroom
  • Seperate WC and double vanities
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Two-Story Rooftop Terrace Suite

  • Two-story terrace suite
  • Spa or pool view
  • King bed
  • Sitting area
  • Private terrace with lounge setting
  • Plunge pool on terrace
  • Open-air shower on terrace
  • A/C
  • Flat screen TV
  • CD/DVD player
  • Free wireless internet
  • Radio/alarm clock with iPod connectivity
  • In-room safe
  • Coffee/tea maker
  • Stocked mini-bar (with beer, juices, soft drinks, water and snacks)
  • In room premium liquor and wine bottle service
  • Free calls to USA & CAN
  • Jetted whirlpool bath
  • Full marble bathroom
  • Seperate WC and double vanities
  • Bathrobes & slippers for use
  • Iron & ironing board
  • Pillow menu, turn down service and hotel stationery
  • Concierge service from 7am-11pm
  • Private balcony or terrace with lounge furniture
  • Excellence Club option available

Excellence Club Honeymoon Suite 

  • Round Jacuzzi for two with indoor & outdoor access
  • Ocean front
  • Furnished terrace with lounge bed
  • Four poster canopy king bed
  • Extra-wide L-shaped sofa
  • Full marble bathroom
  • Separate WC
  • Separate living room
  • Separate shower for two with rain shower
  • Room service box
  • Scale and double vanities
  • Flat screen satellite TV
  • Bathrobes and slippers
  • Iron and ironing board
  • Pillow menu
  • Wireless direct dial phone
  • Free calls to USA & CAN
  • Free high speed wireless internet
  • Walk-in closet
  • Air-conditioning with in-room climate control
  • CD/DVD player
  • Radio/alarm clock with I-pod connection
  • Electronic in-room safe (laptop size)
  • Coffee/tea maker
  • Daily turn down service
  • Refreshed minibar with beer juices, soft drinks, water and snacks
  • Express ironing (1 outfit per person/stay)
  • Turndown service and Excellence stationary
  • In room Check in & Check out
  • Butler Service for luggage
  • Special Jacuzzi decoration (must be booked in advance through concierge)
  • Access to private lounge
  • Spa treatment (1 per person/stay)
  • Nespresso machine
  • Express room service
  • Acess to 2 private pools and 2 independent Jacuzzis

Excellence Club Imperial Suite

  • Round Jacuzzi for two with indoor & outdoor access
  • Spacious 2,560 sq ft suite
  • Ocean front
  • Two -story
  • Private rooftop terrace with plunge pool, shower and two lounge beds
  • Four poster canopy king bed
  • Extra-wide L-shaped sofa
  • Full marble bathroom
  • Separate WC
  • Separate living room
  • Separate shower for two with rain shower
  • Room service box
  • Scale and double vanities
  • Flat screen satellite TV
  • Bathrobes and slippers
  • Iron and ironing board
  • Pillow menu
  • Wireless direct dial phone
  • Free calls to USA & CAN
  • Free high speed wireless internet
  • Walk-in closet
  • Air-conditioning with in-room climate control
  • CD/DVD player
  • Radio/alarm clock with I-pod connection
  • Electronic in-room safe (laptop size)
  • Nespresso Machine
  • Daily turn down service
  • Turndown service and Excellence stationary
  • Refreshed minibar with beer juices, soft drinks, water and snacks
  • Access to private lounge
  • Laundry service
  • Barman service
  • Luggage unpacking/packing service
  • One private wine cellar dinner
  • Welcome/departure gift
  • Unlimited access to Aqua Wellness Spa circuit
  • Express room service
  • Access to 2 private pools and 2 independent Jacuzzis

Restaurants

Agave

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Barcelona

  • A la carte for dinner
  • Mediterranean
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Basmati

  • A la carte for dinner
  • Indian
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Chez Isabelle

  • A la carte for dinner
  • French
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

The Grill

  • A la carte for lunch and dinner
  • American
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Flavor Market

  • A la carte for dinner
  • Gourmet
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

The Lobster House

  • A la carte for breakfast, lunch and dinner
  • Seafood
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Las Olas

  • A la carte for lunch
  • International

Spice

  • A la carte for dinner
  • Asian
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Toscana

  • Buffet for breakfast and lunch, a la carte for dinner
  • Italian
  • Dress code is dressy casual for dinner (long trousers and t-shirts with sleeves for gentlemen)

Bars

  • Sports Bar


Excellence Playa Mujeres offers the following Miile Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Fitness classes
  • Sauna

Massages

  • Mexican massage
  • Stress cure massage
  • Holistic soothing massage
  • Lavender massage
  • Hot stone massage
  • Swedish massage
  • Reflexo massage
  • Prenatal massage

Facial treatments

  • Time expert facial
  • Facial for men
  • Soothing botanical facial
  • Vit C facial
  • Purity deep cleansing facial
  • Hydracure moisturizing facial

Wraps

  • Cocoa wrap
  • Aqua calming wrap
  • Antioxidant wrap

Other treatments

  • Manicure, pedicure
  • Body exfoliation
  • Make up
  • Hair styling
  • Hair removal
Honeymoon/Anniversary Bonus - Fresh fruits, sparkling wine, rose petal in the room upon arrival, special turn down service, 1 champagne breakfast in bed, and 15% discount on all spa treatments at the spa. Marriage certificate required upon check-in.

Weddings - Wedding package is available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Excellence Playa Mujeres
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Excellence Playa Mujeres
Prolongacion Bonampak, S/N, Punta Sam Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.