Grand Oasis Palm

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Pleasant hotel in Cancun. This resort is perfect for families and mature travelers wanting a relaxing and quiet stay in the strip. The rooms here are well-furnished and always attended by attentive staff. The service here is phenomenal. The food here is a hit or miss. While the quality of the buffet food items are good, the choices have a tendency to get repetitive, especially during breakfast. You'll have to take a gamble at the a la carte restaurants as well. The beach area is one of the better ones found along the strip. There areas where you can easily wade into the water and there are plenty of loungers available. In contrast to the Grand Oasis Cancun, this is a family-friendly resort, offering more opportunity to relax.

A magnificent beachfront resort, with a calm Caribbean sea and sugar white sand.

Location: Beachfront, 25 minutes from Cancun International Airport, 10 minutes to downtown Cancun.

  • Three pools
  • Kid's club
  • Exchange privileges at neighbouring Oasis hotels
  • Room service 24 hours a day
  • "Sensoria Spa"

tripadvisor Traveler Reviews
  • Marisol R :
Excellent Honeymoon!

We went on our honeymoon to the Grand oasis palm and were truthfully very impressed. Upon check in we were greeted by Alejandro the front desk manager who was a darling from start to finish. We had dinner at the White Box (great seafood) and Careyes (reservation- only). Careyes was excellent and came highly recommended by alejandro upon check-in. We had a bottle of Malbec recommended by out waiter. We had booked an ocean view room which was very impressive. It was overlooking the pool and ocean and on our second night the housekeeping decorated it in celebration of our honeymoon. (special thanks to alejandro who helped me surprise my husband with that)We will definitely be back to another oasis resort... Highly recommended! Visited Nov 2016

  • sant2315 : Marlborough, Massachusetts, United States
Disappointing Resort

Where can I begin, First of all the grounds,building,beach, pools, were great, with the exceptions of the rooms, the walls were too thin and basically you could hear your neighbors business and conversations. the rooms were a good size and were being cleaned on a daily basis. 2 small elevators that barely fit 6 people. Please be aware that if you stay at the grand oasis palm you are also dealing with the oasis palm crowed as well, so at that point I don't see why would you pay for more if the oasis palm have as much access as the grand oasis palm folks. out of the 10 restaurants 2 of them you were for adult only which we had an issue trying to make reservations at one of them when the resort personel wouldn't help out do to the fact that the youngest age was allowed 16, So I don't see where the difference comes from cause the 16 year child would have the same color bracelet as a teenanger of 13. We were a family of four and this resort does not take reservations which it made impossible for our family to have dinners together. The food at both buffet was no good at all. Thanks to Luis @ the AGAVES restaurant who was nice enough to get our family at the same table to have dinner together. At la Cantina bar Victor the bartender was amazing, so if you have the opportunity to go by he's the man. Some of the Grand Oasis Palm personel left a bad taste of my mouth and the worst customer service. They seem not to care about your needs, so this is my last time in Cancun and for sure will NOT be staying EVER at any of the OASIS resorts.

  • Sujeewa S :
Good resort , dishonest staff

This resort is nest the oasis you get to share the facilities. Bars and restaurants are mostly quick to service without much of a line. Food is okay. I whish they included some authentic Mexican food. I had two issues while my stay. I left my phone at the La Cantina bar. When I return a guest told me it was with the Daniel the server. When I reached him the next day he said he already gave it to the owner. I filed a complaint but hotel did not contact me yet.The other issues was with the room that my friend got, who's family also joined us on the vacation. They ordered a ocean view room after looking at the images. What they got was a kids ocean themed room which looks like a kindergarten play room. Hotel did not switch back the room saying there is no availability.

  • Dezi P :
Truthful Review

We went for my finances birthday. When we arrived at the resort check in went smooth besides being rushed through the process. The room was decent a little small. The first room we checked into the door didn't not lock we call the front desk a million times no answer we had to go down to the front desk to get some help. They couldn't fix it so the moved us into another room. When we checked in the mini bar in the room was stocked but they did not disclose that some of the items had to be paid for. So i went to the concierge to see what can be done Dulce was rolling her eyes and huffing and puffing as she was talking to me. When i asked to speak to her manager she lied and said one wasn't there. Then when i went to the front desk all of a sudden there was a manager Fernando he was a compete JERK was so rude and nasty. there was another woman to stepped in to help and she resolved the issue. Also while we stayed to power went out for about 20 minutes on night. Everyday we had to ask for towels after they cleaned our room something was always missing. The beach was horrible no waves and tons of seaweed and when i wanted to sunbathe i had to turn my beach chair the opposite direction of the beach. We couldn't enjoy the pool there was never any sun. The food was HORRIBLE not enough options barely any options for people who don't eat beef or pork. there was one restaurant the was like which was the WHITEBOX the food was great but it was tapas so no a lot of food. The elevator was small and took forever skipped floors and people got stuck. Not a good trip won't ever book there again.

  • 8benny719 : Nanaimo, Canada
Great location & Beach

Stayed there for one month last January. Food was good and a great selection of specialty restaurants.We stayed on the 8th floor with a great view of the beach & pool area. Staff was friendly & polite.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus 24 hour snacks
  • A la carte dinner with reservations
  • Unlimited domestic drinks from 10am to 1am
  • Kayaks
  • Surfboards 
  • Pedalboats
  • Use of fitness centre at the spa
  • Daily activities & nightly entertainment   
  • Kid's club
  • Unlimited golf at nearby golf club

  • 385 rooms 
  • 10 restaurants
  • 24 hour room service
  • Snack bar
  • Bars
  • Pools
  • Fitness centre
  • Spa (fee)
  • Golf nearby

Grand Room

  • 1 king or 2 double beds
  • Air conditioning
  • Pool,lagoon or ocean view (Grand plus room)
  • Tv 42 inch
  • Telephone
  • Hair dryer
  • Amenities
  • Coffee pot
  • Built-in daybed
  • Radio
  • Alarm clock
  • Beach towels
  • Hair dryer
  • USB ports
  • Bath amenities
  • flat screen TV with cable
  • Blackout drapes/curtains
  • Desk/Table
  • Iron & ironing board in room
  • Ipod docking station
  • Rooms can be interconnected to create family suites



  • A la carte for dinner
  • Mexican
  • Guests 16+ only
  • Reservations required
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dos Lunas

  • Buffet for breakfast, lunch and dinner
  • Italian

La Bamba

  • A la carte for lunch and dinner
  • Seafood
  • Reservations required for dinner

Las Palmas

  • Buffet for breakfast, lunch and dinner
  • International

Los Agaves

  • A la carte for dinner
  • Mexican
  • Reservations required

Sushi Bar

  • A la carte for lunch
  • Sushi


  • Buffet for dinner
  • International

Maki Taco

  • A la carte for lunch and dinner
  • Mexican-Japanese fusion

The White Box

  • A la carte for lunch and dinner
  • Gastrobar

Coffee and Me

  • Coffee shop 

La Cantina

  • Cafe

Isla Mujeres

  • Snack bar


  • Tequila Lounge Lobby bar
  • Kuxtal Sports bar
  • Sian Ka'an Beach Club*
  • Wet Bar Poolside bar

*Exclusive to Grand Plus room category guests 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Grand Oasis Palm offers the following Sensoria Spa facilities and treatments:


  • Massage rooms
  • Gym
  • Steam room
  • Beauty Salon


  • Lymphatic drainage massage
  • Therapeutic massage
  • Four hands massage
  • Hot stone massage
  • Chocolate massage
  • Antioxidant massage

Facial treatments

  • Deep cleaning facial
  • Collagen facial
  • Antioxidant facial
  • Keratin facial
  • Organic facial


  • Jade, gold and silver wrap
  • Chocolate wrap
  • Amber and Patchouli wrap
  • Sun repair wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Make up
  • Hair removal
Stay at 1, Play at 8! - Stay at this hotel & have full use of services & facilities of all Oasis hotels. Transportation not included & prior arrangements must be made at the Guest Services Desk.

Bonus - Dine-out program offering a $20US discount for dinner at participating restaurants including La Destilera, Jin An, Crabhouse, Lorenzillos' & La Dolce Vita.

Honeymoon Bonus - Receive priority check-in with welcome cocktail, upgrade to best available room (subject to availability at check-in), king bed (subject to availability at check-in), fruit basket, a bottle of domestic wine, honeymoon dinner with a bottle of house wine. Please request at time of booking & marriage certificate dated within 60 days required. 

Free Weddings - Book a minimum of 5 double rooms & receive a full wedding package at no cost. Please inquire for more details. 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Oasis Palm

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Palm
Boulevard Kukulkan km 4.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.