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Grand Oasis Palm

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Pleasant hotel in Cancun. This resort is perfect for families and mature travelers wanting a relaxing and quiet stay in the strip. The rooms here are well-furnished and always attended by attentive staff. The service here is phenomenal. The food here is a hit or miss. While the quality of the buffet food items are good, the choices have a tendency to get repetitive, especially during breakfast. You'll have to take a gamble at the a la carte restaurants as well. The beach area is one of the better ones found along the strip. There areas where you can easily wade into the water and there are plenty of loungers available. In contrast to the Grand Oasis Cancun, this is a family-friendly resort, offering more opportunity to relax.

A magnificent beachfront resort, with a calm Caribbean sea and sugar white sand.

Location: Beachfront, 25 minutes from Cancun International Airport, 10 minutes to downtown Cancun.

  • Three pools
  • Kid's club
  • Exchange privileges at neighbouring Oasis hotels
  • Room service 24 hours a day
  • "Sensoria Spa"

tripadvisor Traveler Reviews
  • Allan T :
Upgraded from Oh by Oasis

We got an upgrade from their sister hotel Oh by Oasis as they were doing construction work, so we were fortunate to experience this hotel for only $57 per night - all inclusive. The front desk personnel could be a little more welcoming and friendlier. I did not feel like they cared about me. It was surprising to see in this day of technology that they were maintaining a hard copy list of room occupancy and availability. This probably contributes to the long check in process and the lack of smiles. Paying for wifi also is also a thumbs down. You also have to pay to use the safe in the room. We were pleased with our room. The room was big and also the bathroom was large and modern. The housekeeping did a very good job. Staying at this hotel is akin to going on a cruise ship with a lot of people and a lot of kids. Lines for dinner and breakfast. Food was slightly above average but not a lot of variety. The standout restaurant was the White Box. Drinks are not so good. The rum and coke was gross. Only the bar at the front of the hotel served a decent margarita. The sea is very calm at this hotel. There are no waves. The entertainment at night was good. The staff around the hotel and the servers were very friendly and did their best. This was a good and interesting experience but I would not go back to this hotel again.

  • Esther Z :
Great Stay, probably will try something else next time.

Staff was great and friendly. Food was good NOT great. Pay for WI-Fi, no thank you.Mini bar only offers Heineken for beer. You have to pay to use the safeBeach could be cleaner. I enjoyed my stay, but it could have been better. I liked that they offer a free pirate boat ride for the guest, providing availability

  • D6421RYdavidh :
Grand Oasis Palm overview

Food and restaurants were great, attention and hospitality,, bar was excellent, ill definetly reffer friends and coworkers to choose Grand Palm Oasis, as the first option in Hotel, when they travel Cancún.

  • Junior G :
Worst stay ever horrible never will go back

Just Say No Don't do it here's a list:beach dirty we rented car to go to public beachhorrible got food poising Food is the worst at all 3 buffets elevator hot no ac wait time 25minute trip to your room crowded long line each time, elevator over crowded every trip stops on all 10 floors up and down (GHETTO) customer service here sucks complained to front desk they ain't care I WOULDN'T STAY HERE AGAIN EVEN IF THERE GAVE ME A FREE STAY!No Ac in halls water cuts off midway through shower bathroom smells of sewer front of hotel smells like sewer nasty a real dump this place is!Old and out dated

  • Ladachki : Hamilton, Ontario
Family of 5 in party city

We’ve spent a week in this hotel-resort. We have never been in Cancun and decided to check it out. Looks like Cancun is a party city but some hotels like this one are family oriented. We could use both hotel facilities, Grand and Oasis Palm, which is nice. Hotel is very clean and there are many people working inside and around the hotel to make sure it’s clean. There are three buffet restaurants and I believe about 10 different specialty restaurants. We are not picky eaters and there was always something nice to eat. Just want to point that fruit section was always fresh with 5-6 different types of fruit. Unfortunately I got stomach sick and spend two days in room. I cannot put any blame on hotel facilities because they put a lot of efforts to prevent it but it is on us, guests that have to follow simple procedures. There is a hand sanitizer at the entrance of any restaurant but I didn’t see that guests are using it. Evenings are pleasant as you can listen several different bands performing live. Pools are nice and cleaned daily. Big pool has areas under palms which provide sun protection all day which is nice. Beach is sandy and cleaned. You can get specialty coffee (Starbucks type) at the Coffee and me. Beach restaurant provides fast food almost all day, burgers, dogs, nacho, sushi, wings. We did not experience any issue with elevators. They are small but do the job!CONS: Reusable plastic cups outside of hotel building – I got the “green” thing but if I knew I would bring my own mug which I’d recommend this to everybodyNoise – night entertainment goes deep into the night and got on my nerves because I couldn’t get sleepRoom safety box use – 500 pesos for a week, c’mon it should be free like in most of hotelsSwimming area – small, sea weeds, muddy, fenced, motorized boats constantly sailing outside – cannot compare to Cuban beaches.PROS:PEOPLE, did I say people? (Serving, cleaning, waiting employees) Yes, some of them do not speak or understand English but most of them do! If you looking for fluently spoken English, try Florida or Carolina vacations. I didn’t see many people showed appreciation with tips (we, Canadians like to do that and we would leave a couple of US bucks for every meal, room fixing, luggage handling, etc.) $100 in 1 dollar bills will do it for one week. If we would do it here at home and in US 15-20% of the total cost why not spare some with our Mexican friends? I’ve seen professional waiters on the spot, working the best they can to make your meals enjoyable. Kids club, big pool, Beach towel service, Coffee and meStocked fridge – note to Management – “Canada Dry Ginger Ale” would be nice as it is better compared to Coke family products and it is known as stomachache remedy ! My 2 c.Pedestrian zone outside of hotel.Would I go back? Uh, difficult to answer. I loved hotel and what they offered. Rooms are bit dated but comfortable, beds are ok. We are family of 5 who like spending time on the beach. We are frequent visitors to Cuban, Dominican R, and Riviera Maya’s resorts. Let me say MAYBE. If you like smaller resorts, family oriented, not having issue swimming in nice pools this is a place for you. If you like long beaches, shallow water, not fenced such in Varadero, Cayo Coco, Holguin, and St Maria and you don’t mind waiting 10-15 minutes for a piece of BBQ meat, empty fridge, slow service than this is not hotel for you.P.S.You can buy more souvenirs at the market (9km hotel zone). Bargaining is normal, you can buy 50% off most of the stuff. $10US to go there. There is a pharmacy down the road from the hotel, walking distance 1km towards old Cancun where you can buy things that you forgot to bring with you. Captain’s Hook sailing (not sure if I’d pay for it, hotel guests got it for free on Fridays).

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus 24 hour snacks
  • A la carte dinner with reservations
  • Unlimited domestic drinks from 10am to 1am
  • Kayaks
  • Surfboards 
  • Pedalboats
  • Use of fitness centre at the spa
  • Daily activities & nightly entertainment   
  • Kid's club
  • Unlimited golf at nearby golf club

  • 385 rooms 
  • 10 restaurants
  • 24 hour room service
  • Snack bar
  • Bars
  • Pools
  • Fitness centre
  • Spa (fee)
  • Golf nearby

Grand Room

  • 1 king or 2 double beds
  • Air conditioning
  • Pool,lagoon or ocean view (Grand plus room)
  • Tv 42 inch
  • Telephone
  • Hair dryer
  • Amenities
  • Coffee pot
  • Built-in daybed
  • Radio
  • Alarm clock
  • Beach towels
  • Hair dryer
  • USB ports
  • Bath amenities
  • flat screen TV with cable
  • Blackout drapes/curtains
  • Desk/Table
  • Iron & ironing board in room
  • Ipod docking station
  • Rooms can be interconnected to create family suites



  • A la carte for dinner
  • Mexican
  • Guests 16+ only
  • Reservations required
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dos Lunas

  • Buffet for breakfast, lunch and dinner
  • Italian

La Bamba

  • A la carte for lunch and dinner
  • Seafood
  • Reservations required for dinner

Las Palmas

  • Buffet for breakfast, lunch and dinner
  • International

Los Agaves

  • A la carte for dinner
  • Mexican
  • Reservations required

Sushi Bar

  • A la carte for lunch
  • Sushi


  • Buffet for dinner
  • International

Maki Taco

  • A la carte for lunch and dinner
  • Mexican-Japanese fusion

The White Box

  • A la carte for lunch and dinner
  • Gastrobar

Coffee and Me

  • Coffee shop 

La Cantina

  • Cafe

Isla Mujeres

  • Snack bar


  • Tequila Lounge Lobby bar
  • Kuxtal Sports bar
  • Sian Ka'an Beach Club*
  • Wet Bar Poolside bar

*Exclusive to Grand Plus room category guests 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Grand Oasis Palm offers the following Sensoria Spa facilities and treatments:


  • Massage rooms
  • Gym
  • Steam room
  • Beauty Salon


  • Lymphatic drainage massage
  • Therapeutic massage
  • Four hands massage
  • Hot stone massage
  • Chocolate massage
  • Antioxidant massage

Facial treatments

  • Deep cleaning facial
  • Collagen facial
  • Antioxidant facial
  • Keratin facial
  • Organic facial


  • Jade, gold and silver wrap
  • Chocolate wrap
  • Amber and Patchouli wrap
  • Sun repair wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Make up
  • Hair removal
Stay at 1, Play at 8! - Stay at this hotel & have full use of services & facilities of all Oasis hotels. Transportation not included & prior arrangements must be made at the Guest Services Desk.

Bonus - Dine-out program offering a $20US discount for dinner at participating restaurants including La Destilera, Jin An, Crabhouse, Lorenzillos' & La Dolce Vita.

Honeymoon Bonus - Receive priority check-in with welcome cocktail, upgrade to best available room (subject to availability at check-in), king bed (subject to availability at check-in), fruit basket, a bottle of domestic wine, honeymoon dinner with a bottle of house wine. Please request at time of booking & marriage certificate dated within 60 days required. 

Free Weddings - Book a minimum of 5 double rooms & receive a full wedding package at no cost. Please inquire for more details. 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Oasis Palm

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Palm
Boulevard Kukulkan km 4.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.