Grand Oasis Palm

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Our Opinion

Pleasant hotel in Cancun. This resort is perfect for families and mature travelers wanting a relaxing and quiet stay in the strip. The rooms here are well-furnished and always attended by attentive staff. The service here is phenomenal. The food here is a hit or miss. While the quality of the buffet food items are good, the choices have a tendency to get repetitive, especially during breakfast. You'll have to take a gamble at the a la carte restaurants as well. The beach area is one of the better ones found along the strip. There areas where you can easily wade into the water and there are plenty of loungers available. In contrast to the Grand Oasis Cancun, this is a family-friendly resort, offering more opportunity to relax.

A magnificent beachfront resort, with a calm Caribbean sea and sugar white sand.

Location: Beachfront, 25 minutes from Cancun International Airport, 10 minutes to downtown Cancun.

  • Three pools
  • Kid's club
  • Exchange privileges at neighbouring Oasis hotels
  • Room service 24 hours a day
  • "Sensoria Spa"

tripadvisor Traveler Reviews
  • Cesar N :
Travelers Diarreah

This place is horrible! I ordered fajitas from the room service and they came white and a bit cold. My son and myself ate the fajitas and the next day we woke up with Diarrhea. It is 3:28 am here in the hotel as I type this review. I've lost two days already because of this. Good thing I took a picture of the fajitas.

  • morris81906 : Auburn, Maine
When we saw our room, I just sat on the bed and cried!

I don't know where to begin....When we arrived late at night to The Grand Oasis Palm the resort looked great from the outside. When we arrived to our room that all changed.Bathroom: outdated, towels with stains, roof above the shower was sagging and had water stains, light switches shocked you when you turned them on. NO hot water for our showers for our entire stay. Room: sheets with stains and hair. Was told the room had a charging port for phones. The charging port were for an iPhone 4. Outlets sparked whenever you plugged into them. The coffee cups that were in our room were dirty.Elevators: small and very busy ( whole hotel only had 2) one night after dinner my 9 year old daughter and I got trapped in one of them. This was terrifying for her and I. We took the stairs the rest of the trip.Restaurants : we paid an extra $148.00 for all of the restaurants to be included in our package but they do not tell you that they all have either special times that they are open, adults only, 16 and under only, reservations only or you have to wait in line for a very long time to get in. The quality of the food was below average.The only thing that was good about this resort was the employees. Most of them were very nice. PLEASE do not make your decision based on the photos of this resort. The photos of the restaurants and rooms are NOT what they actually look like! BEWARE!

  • DKR_IA : IA
Don't Stay Here if Paying Full Price

We had the misfortune of staying here the first week in January. We came to Cancun as part of a "presentation" from the Villa Group, specifically the Villa del Palmar in Cancun (read to bottom for my thoughts on them). After VDP cancelled our first round of reservations as their resort, we were told the Grand Oasis Palm/Oasis Palm was our only option. Good: Beach is nice. Our room was spacious. The Sports Bar .. bartenders were great and they have "alleged" top shelf liquors.Bad: The food is dreadful ... I actually lost weight while on this vacation. The staff ... dismissive, not real helpful. Shower didn't work 50% of the time and we had hot water less than 50% of the time. The food ... it was just horrible - the variety was poor, it was cold 90% of the time and the restaurants are so small. After arriving in our room, Having been married in Mexico and traveled there on multiple occasions, this was by far our most disappointing stay ever.The Villa Group ... we had multiple issues in booking, confirming, transportation from airport. It was truly a nightmare. VDP was informed of all our issues before our arrival. While they seemed to care once we got to presentation, there was "nothing" that could be done for us. The salesperson we had was pleasant and friendly, his manager (Lois) not so much and the last gentleman we met with was RUDE. We honestly never thought we'd get out of there .. we kept getting passed from person to person as they hoped we would finally buy. The last gentleman insulted us and so then the deal was definitely off.

  • natasha c : Katy
3 Star at best ..... Kids club need work

Ok, I'm here last day of my vacation and I must write a review. I chose this hotel because online and several reviews raved about the kids club. I have 2 children age 3 & 4 so this resort I thought was going to be perfect for me and my husband to get some alone time.... Not quite! The kids club is open from 9am - 9:45pm, u sign in and you are not allowed to leave the resort and u MUST put the location of where you will be in the resort. In addition, they request for you to come check on ur child every 30mins to 1hour! Which is CRAZY! How do I have a romantic dinner with my husband?! It takes at least 30mins just to be seated and drinks to be ordered. On several occasions they went to look for me and my husband because per them "my daughter was crying because she said she was hungry" mind you they feed the kids lunch and dinner. My child picks over her food then play, then picks some more then play, so I don't understand if she was crying for food why didn't they just give her some. Another time they went to the beach to find us becuz my daughter was crying again and per them she was crying because she spilled food on her dress" .... We used the kids club 4 times and 3 times they came to find us becuz my daughter was crying for a fixable reason. They are children, sometimes they cry....and per the front desk young lady, if my daughter cries again she can not stay at the kids club. They have a cool playground but the children at the kids club can't use it. Only if accompanied with parents. On a positive note, they have good activities for them, cookie decorating class, lil clown shows, pool party. I'm funny about my kids being in water without me being present but they had a pretty attentive life guard on duty. They do feed the kids lunch and dinner and all the ladies are nice. They also show a movie at nightly, but shown in Spanish so my kids didn't understand it. Also they are not allowed to touch the kids so no help to bathroom nor changing after pool party, I had to do it. My 3 year old still requires assistance to help with potty'n and changing...just a lil help. I have brought my children to Cancun before and other resorts do not have such ridiculous rules if checking in every 30mins -1hr.... especially when it will take u 15 mins to walk to one side from the other. And they let u leave to go on an excursion. We tried to utilize the babysitting services since the kids club wouldn't allow us to leave off property and unfortunately I lost money on my excursion I prebooked because they must have at least 24hrs notice. The girl wouldn't check to see if someone would be willing...she just said sorry those are the rules. And FYI it is 15bucks per kid per hour... I have 2 kids... So 30 bucks per hr which is quite expensive.This resort has an issue with running out of food. On 3 different occasions they ran out of something. 1st night our flight was extremely delayed. We arrived late. I ordered room service around 12 am and they had ran out of several items. 2nd time we boarded captain hooks pirate ship, everyone got food except about 25 of us. I questioned about the food cuz my kids wanted some, they told me they ran out and offered me ice cream. 3rd time was at the snack bar, got the nachos and they ran out of the chili.My room was very small no room for kids to enjoy or move around but was adequate. They charged us 175 pesos per room service order. The cleaning ladies we good fresh lining and towels. Maki Taco was very good. Almost walked out after looking at the menu but one waiter convinced us to stay and I'm glad we tried it. Raquel, waiter was Excellent and Luis was Good. La Bamba restaurant was horrible! I mean horrible! We paid extra for 2 lobsters, wasn't good at all, it was a rock lobster, I paid extra for fried shrimp, they grilled it in a pan and called it fried ...was not a pleasant experience And excited about the seafood menu.Agave tacos was really good. I enjoyed trying the different tacos, would appreciate if they had queso to go along with the menu. Best bar is the sports bar, nice drinks. Nice bartender.Hamburgers at the snack bar is disgusting. They need more adult entertainment. Was bored on several occasions. I would appreciate if someone from the hotel got back with me about my concerns. As of now I can NOT recommend this hotel

  • TravelLife15 : Massachusetts
Amazing vacation, couple hiccups!

The whole Cancun area is full of hotels from the moment you get off the plane till the end of the strip! However this hotel is on the quiet side with calm waters and absolutely stunning views!When we booked we made sure to get a room with a sofa bed. Upon check in we found out that was not the case. I checked with front desk and they very politely informed me that the original room that I booked is in the renovation zone where the elevators are not working and it's pretty loud (we were travelling with our 4 year old daughter and an 8 month old son) the front desk than asked if they could set up an extra bed in our room to help! Boom. Problem solved within minutes.We had gorgeous views of the waters and Captain Hook ship. However at night it gets pretty loud due to the partying on the ship but we had brought noise machines with us and they sealed out all the noise from the outside. The sink got clogged a couple times and it took us a few phone calls to get it fixed (same with the toilet) but everyone was very polite and courteous and tried to help as fast as they could. It's a huge resort and so water pressure in the showers can be a problem. Also the temperature of water went from luke warm to hot and back to luke warm the entire time we would shower (so we ended up standing away from the shower while bathing to make sure we didn't get burned).They have a few pools but being right on the beach we really didn't use the pools (they were very nice and spacious).The beach has ample seating area and a towel hut!The kids club was a hit with our 4 year old. They had some thing for every one and took very good care of our daughter.There was plenty of eating options at the resort along with a snack shack at the beach! We went to Maki Taco (ahmazing sushi!!!) Los Agaves (they had delicious tortas and tacos for lunch and very authentic dishes for dinner) we also went to the seafood restaurant and that was good too! There's a coffee shop just for the Grand oasis customers and the coffee is great with lots of options. Fresh coffee every morning!!There's also a Tequila bar again only for Grand Oasis people. The customer service is beyond amazing and everyone greets you . Gives you a very warm and welcoming feeling. This property is also gated and very safe! We took a bus ride into the downtown area to get some souvenirs. Again the front desk was very helpful to guide us!Premade drinks were as expected watered down However if you ask they'll make fresh drinks to your taste.Overall we had a wonderful stay there and will surely come back.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch & dinner plus 24 hour snacks
  • A la carte dinner with reservations
  • Unlimited domestic drinks from 10am to 1am
  • Kayaks
  • Surfboards 
  • Pedalboats
  • Use of fitness centre at the spa
  • Daily activities & nightly entertainment   
  • Kid's club
  • Unlimited golf at nearby golf club

  • 385 rooms 
  • 10 restaurants
  • 24 hour room service
  • Snack bar
  • Bars
  • Pools
  • Fitness centre
  • Spa (fee)
  • Golf nearby

Grand Room

  • 1 king or 2 double beds
  • Air conditioning
  • Pool,lagoon or ocean view (Grand plus room)
  • Tv 42 inch
  • Telephone
  • Hair dryer
  • Amenities
  • Coffee pot
  • Built-in daybed
  • Radio
  • Alarm clock
  • Beach towels
  • Hair dryer
  • USB ports
  • Bath amenities
  • flat screen TV with cable
  • Blackout drapes/curtains
  • Desk/Table
  • Iron & ironing board in room
  • Ipod docking station
  • Rooms can be interconnected to create family suites



  • A la carte for dinner
  • Mexican
  • Guests 16+ only
  • Reservations required
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dos Lunas

  • Buffet for breakfast, lunch and dinner
  • Italian

La Bamba

  • A la carte for lunch and dinner
  • Seafood
  • Reservations required for dinner

Las Palmas

  • Buffet for breakfast, lunch and dinner
  • International

Los Agaves

  • A la carte for dinner
  • Mexican
  • Reservations required

Sushi Bar

  • A la carte for lunch
  • Sushi


  • Buffet for dinner
  • International

Maki Taco

  • A la carte for lunch and dinner
  • Mexican-Japanese fusion

The White Box

  • A la carte for lunch and dinner
  • Gastrobar

Coffee and Me

  • Coffee shop 

La Cantina

  • Cafe

Isla Mujeres

  • Snack bar


  • Tequila Lounge Lobby bar
  • Kuxtal Sports bar
  • Sian Ka'an Beach Club*
  • Wet Bar Poolside bar

*Exclusive to Grand Plus room category guests 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Grand Oasis Palm offers the following Sensoria Spa facilities and treatments:


  • Massage rooms
  • Gym
  • Steam room
  • Beauty Salon


  • Lymphatic drainage massage
  • Therapeutic massage
  • Four hands massage
  • Hot stone massage
  • Chocolate massage
  • Antioxidant massage

Facial treatments

  • Deep cleaning facial
  • Collagen facial
  • Antioxidant facial
  • Keratin facial
  • Organic facial


  • Jade, gold and silver wrap
  • Chocolate wrap
  • Amber and Patchouli wrap
  • Sun repair wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Make up
  • Hair removal
Stay at 1, Play at 8! - Stay at this hotel & have full use of services & facilities of all Oasis hotels. Transportation not included & prior arrangements must be made at the Guest Services Desk.

Bonus - Dine-out program offering a $20US discount for dinner at participating restaurants including La Destilera, Jin An, Crabhouse, Lorenzillos' & La Dolce Vita.

Honeymoon Bonus - Receive priority check-in with welcome cocktail, upgrade to best available room (subject to availability at check-in), king bed (subject to availability at check-in), fruit basket, a bottle of domestic wine, honeymoon dinner with a bottle of house wine. Please request at time of booking & marriage certificate dated within 60 days required. 

Free Weddings - Book a minimum of 5 double rooms & receive a full wedding package at no cost. Please inquire for more details. 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Oasis Palm

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Palm
Boulevard Kukulkan km 4.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.