Grand Oasis Palm

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Pleasant hotel in Cancun. This resort is perfect for families and mature travelers wanting a relaxing and quiet stay in the strip. The rooms here are well-furnished and always attended by attentive staff. The service here is phenomenal. The food here is a hit or miss. While the quality of the buffet food items are good, the choices have a tendency to get repetitive, especially during breakfast. You'll have to take a gamble at the a la carte restaurants as well. The beach area is one of the better ones found along the strip. There areas where you can easily wade into the water and there are plenty of loungers available. In contrast to the Grand Oasis Cancun, this is a family-friendly resort, offering more opportunity to relax.

A magnificent beachfront resort, with a calm Caribbean sea and sugar white sand.

Location: Beachfront, 25 minutes from Cancun International Airport, 10 minutes to downtown Cancun.

  • Three pools
  • Kid's club
  • Exchange privileges at neighbouring Oasis hotels
  • Room service 24 hours a day
  • "Sensoria Spa"

tripadvisor Traveler Reviews
  • Jake O : ILLINOIS, United States
Great all-inclusive vacation resort

Great all- inclusive vacation resort for family with small kids and teens. great service, has a number of restaurants and bars for snacks and dine ( some needs reservation and you need to get in line early to get a spot); wifi is extra. some services you nedd to pay extra.

  • tommowong :
First Time in Cancun

I would say it was decent overall, being my first time, it is hard to give a comparison. The food was better than I expected, the price was definitely good, and the room was pretty decent. The negatives, I can't say if I blame them or us, but our first night in room, they had a bottle of wine and glasses on a flimsy table, that when our kids when to look out window, broke the bottle of wine, which created a huge mess, and then they charged us for the towel that we tried to help them by cleaning up, instead of having glass everywhere, so having young kids, should they be having a bottle of wine and on a flimsy table? You decide. The water smelled weird in the room, and I ended up getting the runs 4 days into the trip, again, not sure what it was from, but it lasted for 10 days for me.

  • Michael A :
Great for families with kids!

We are a family of 5 from the USA. We went with another family for a total of 11 people for seven days. We stayed at the Oasis Grand Palm Beach. We were a bit concerned based on some of the reviews we saw. Some people were very negative. Others loved it. It was really hard to decide which to believe. So, here is our review.We have 3 kids, ages 10, 8, and 4. The other group had a 14 and 11. We wanted somewhere that would be great for all of us.Overall. We loved it. Great for us and the kids. Lots of activities all day long. The beach hammocks were a hit with the other couple. We liked the poolside lounging. Pros:Kids Club. Excellent. All three kids loved it. They asked to go every day. It is convenient and you can drop the kids off or pick them up as you wish. Must stay on hotel premises and check on kids every 90mins. Great for getting some time alone for the parents. Also good if you want to take advantage of the adults only restaurants. (Make sure men bring long pants, jeans ok for a formal restaurant) The staff there were really great and friendly, and it was well staffed for the kids. Loved that they had planned activities every hour. They will provide you with the weekly program card so your kids can pick their activities. Pools: The kids loved the inflatable rock climb and the Turtle trampoline pool. Food: We found the food to be good and lots of variety. The reservation restaurants were really great food and excellent service. Note that you need formal attire for two of them (the White box and Careyes) and must stand in line for dinner reservations by 4pm to get a table--worth it. Clean: As you can imagine with a hotel on the beach, the sand gets tracked everywhere. The hotel staff is constantly cleaning, brushing, sweeping, mopping, etc. With people trekking in and out in wet swimwear and sand. I thought the staff did a phenomenal job keeping ahead of it. We've stayed in US hotels that were not nearly as diligent at keeping sand out of the lobbies.Shows: We only saw two of the night shows but thought the Michael Jackson Tribute was excellent and thought the Magic Show was very good. The older kids loved both. If you don't like loud noise, sit in the middle/back rows, or bring earplugs. Front rows have giant speakers.Staff: We found the staff to be very friendly. A few times we struggled with the language, but honestly, we're in Mexico and speaking English. Really loved the staff.Cons:The reviews of the elevators are correct. Our building had two small elevators that were very slow and a bit warm inside. Honestly, it was not that bad. We were on the 7th floor and the kids actually preferred the stairs--mom and dad, not so much. Typical wait was less than 5 mins.Food: We thought that the three main buffets should have been more differentiated with their food. Dos Lunas, Las Palmas and Sisal had very similar food. We typically ate at Dos Lunas because we found their make it to order to be better, but the A\C was problematic with the make it to go grill heating up the place. Notes:Grand vs Palm: Lots of name confusion. There is an Oasis Grand, the Oasis Palm and the Grand Oasis Palm. Make sure you know which hotel you are in and what is included. Grand had free wifi and more restaurants and Coffee & Me included. Oasis Palm did not include WiFi ($10 per day).The beach has nearly zero waves. This was great for our 4yr old, but if you want waves, this is not the hotel for you. We did a day pass to the Oasis Grand Cancun, which is on the other part of the hotel zone. Those waves were large and would have been a lot of work for us keeping the kids safe in the water. Those waves toppled me and I'm 6'3" 200+lbs. PARENTS! Please!!! supervise your kids at the climbing rock and turtle pool, even if you think your kid is an experienced swimmer, this is a 6 foot deep pool. There are a lot of kids in the water and it only takes a moment. The lifeguard was amazing saving a drowning kid--full CPR administered and oxygen ~ Thank you! The parents were on the other side of the pool by the wet bar, you can't see the kids pool from there. He was under the inflatable turtle. I was in the pool with my 4yo and didn't notice until the lifeguard jumped in.Swimsuits and drying: Swimsuits take about 2 days to dry out in the rooms plan accordingly. Kids Club: You have to stay on property and check on your kids every 90 minutes. Not terrible, but you can't just drop and run. Day Pass: You can get a Day Pass to the other Oasis property. Just note that on most weekends there is an additional charge. Make sure when you check in on the days it's free, ours told us it's only free M-Th... F-S additional charge (650pesos per person including kids)Hidden Gem: La Cantina Bar. While the pool bars typically had lines for drinks, if you were not dripping wet, you could walk into La Cantina Bar and get a great drink with no wait. Pirate Ship cruise: We thought the pirate ship was too crowded. It is a very festive atmosphere, so if you are looking for a quiet night out, this is not it. It's a party boat but very kid friendly. All three of our kids liked it, but the parents thought it was a bit loud. If you are Grand Oasis guest, you can get reservation for the pirate ship Thursdays at noon with concierge for a Friday 1pm show that's included. Side Trips: This hotel is very far north and many of the side trips are in the south, so note the distance and time. Xel Ha is nearly a 2hr bus ride each way. While the ride was very long, we thoroughly enjoyed the trip. Would have liked another day or two as that park is huge and has a lot to offer. The kids loved the Lighthouse slide, but the wait was about an hour--similar to some US amusement park rides. They loved snorkeling, even the 4yo. And the 8yo, loved the zip lines.

  • Scott A :
Wonderful Trip

The hotel and staff were all very helpful and gave great service. There were many restaurants and all were excellent. The food was not regular bland American food. The majority of the guests were international, many from Columbia and Venezuela. The only negative at all was that the elevators were small and slow.

  • miller-light-8 : north carolina
Family Getaway

Inasmuch as this was our 18th. trip to Cancun, this was our 3rd. visit at the Grand Oasis Palm and again we had a Great time. On this trip, we traveled with our adult son who never visited Cancun and he was already planning his return trip. The staff were fantastic and the room and views were to die fore. Our favorite Restaurants were Careyes, The White Box, La Bamba, and Coffee & Me. The La Cantina and the Sports Bar are a must to see.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus 24 hour snacks
  • A la carte dinner with reservations
  • Unlimited domestic drinks from 10am to 1am
  • Kayaks
  • Surfboards 
  • Pedalboats
  • Use of fitness centre at the spa
  • Daily activities & nightly entertainment   
  • Kid's club
  • Unlimited golf at nearby golf club

  • 385 rooms 
  • 10 restaurants
  • 24 hour room service
  • Snack bar
  • Bars
  • Pools
  • Fitness centre
  • Spa (fee)
  • Golf nearby

Grand Room

  • 1 king or 2 double beds
  • Air conditioning
  • Pool,lagoon or ocean view (Grand plus room)
  • Tv 42 inch
  • Telephone
  • Hair dryer
  • Amenities
  • Coffee pot
  • Built-in daybed
  • Radio
  • Alarm clock
  • Beach towels
  • Hair dryer
  • USB ports
  • Bath amenities
  • flat screen TV with cable
  • Blackout drapes/curtains
  • Desk/Table
  • Iron & ironing board in room
  • Ipod docking station
  • Rooms can be interconnected to create family suites



  • A la carte for dinner
  • Mexican
  • Guests 16+ only
  • Reservations required
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dos Lunas

  • Buffet for breakfast, lunch and dinner
  • Italian

La Bamba

  • A la carte for lunch and dinner
  • Seafood
  • Reservations required for dinner

Las Palmas

  • Buffet for breakfast, lunch and dinner
  • International

Los Agaves

  • A la carte for dinner
  • Mexican
  • Reservations required

Sushi Bar

  • A la carte for lunch
  • Sushi


  • Buffet for dinner
  • International

Maki Taco

  • A la carte for lunch and dinner
  • Mexican-Japanese fusion

The White Box

  • A la carte for lunch and dinner
  • Gastrobar

Coffee and Me

  • Coffee shop 

La Cantina

  • Cafe

Isla Mujeres

  • Snack bar


  • Tequila Lounge Lobby bar
  • Kuxtal Sports bar
  • Sian Ka'an Beach Club*
  • Wet Bar Poolside bar

*Exclusive to Grand Plus room category guests 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Grand Oasis Palm offers the following Sensoria Spa facilities and treatments:


  • Massage rooms
  • Gym
  • Steam room
  • Beauty Salon


  • Lymphatic drainage massage
  • Therapeutic massage
  • Four hands massage
  • Hot stone massage
  • Chocolate massage
  • Antioxidant massage

Facial treatments

  • Deep cleaning facial
  • Collagen facial
  • Antioxidant facial
  • Keratin facial
  • Organic facial


  • Jade, gold and silver wrap
  • Chocolate wrap
  • Amber and Patchouli wrap
  • Sun repair wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Make up
  • Hair removal
Stay at 1, Play at 8! - Stay at this hotel & have full use of services & facilities of all Oasis hotels. Transportation not included & prior arrangements must be made at the Guest Services Desk.

Bonus - Dine-out program offering a $20US discount for dinner at participating restaurants including La Destilera, Jin An, Crabhouse, Lorenzillos' & La Dolce Vita.

Honeymoon Bonus - Receive priority check-in with welcome cocktail, upgrade to best available room (subject to availability at check-in), king bed (subject to availability at check-in), fruit basket, a bottle of domestic wine, honeymoon dinner with a bottle of house wine. Please request at time of booking & marriage certificate dated within 60 days required. 

Free Weddings - Book a minimum of 5 double rooms & receive a full wedding package at no cost. Please inquire for more details. 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Oasis Palm

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Palm
Boulevard Kukulkan km 4.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.