Grand Oasis Palm

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Pleasant hotel in Cancun. This resort is perfect for families and mature travelers wanting a relaxing and quiet stay in the strip. The rooms here are well-furnished and always attended by attentive staff. The service here is phenomenal. The food here is a hit or miss. While the quality of the buffet food items are good, the choices have a tendency to get repetitive, especially during breakfast. You'll have to take a gamble at the a la carte restaurants as well. The beach area is one of the better ones found along the strip. There areas where you can easily wade into the water and there are plenty of loungers available. In contrast to the Grand Oasis Cancun, this is a family-friendly resort, offering more opportunity to relax.

A magnificent beachfront resort, with a calm Caribbean sea and sugar white sand.

Location: Beachfront, 25 minutes from Cancun International Airport, 10 minutes to downtown Cancun.

  • Three pools
  • Kid's club
  • Exchange privileges at neighbouring Oasis hotels
  • Room service 24 hours a day
  • "Sensoria Spa"

tripadvisor Traveler Reviews
  • rotiganas : Watford, United Kingdom
Great holiday at Grand Oasis Palm

We had a great vacation week at this peaceful and lovely resort located on the main avenue of Cancun. Most of the people that stayed at thhis resort were families and couples, no punks or crazy teens.The All Inclusive Plan was very good, all the restaurantes were included so we tastes from every one.Careyes, was the fanciest restaurant in the hotel, only for adults, and we needed to make reservations, at the end of the dinner the waiter prepared the mayan coffee which includes a fire waterfall.Makitaco was the oriental and mexican cuisine and it had a different menu that included an exotic seaweed ice cream.Whitebox, had small pieces of the menu, at the beginning I thought the small pieces were a joke but after a while, we were full of delicious food, you can't miss the Black shrimp on a rock, it's quite good.Bamba, was the sea food restaurant, it was not that bad, but the menu was very limited, the shrimp dish and almost 5 little shrimps on rice only.... the octopus was good at least.The buffets restaurant were good to start the day with a nice meal, specially Las Palmas.There were several bars, the Sports Bar, had pool tables, Cantina was a place like travel back into time in Mexico with pictures from thte old times, and my favorite was the lobby bar due to it's talented singer.Our room was pretty comfortable, with AC. We had a fridge with free beverages. The room service had an extra charge of £5, whether you order 1 or 5 stakes.The beach was an authentic paradise, with clear water and mwhite sand.Overall we had a great holiday, can't complain.

  • Bonnie H : Fort Collins, Colorado
Back again!

Once again we stayed at the Grand Oasis Palm, 6th time but who is counting. I have only good things to say about this hotel! The food at all the venues is wonderfull, we dined at Careyes twice, White Box twice, La Bamba, Agaves and always Las Palmas for breakfast. The entire staff is fantastic : Luis at MakiTaco Evelyn, Leo, Alfonso and all at Las Palmas Andres at White Box Justino at Careyes and my Three Amigos - Ana, Rebecca and Hervin on drink patrol. We had a 10th floor Junior Suite with a wall of ocean view windows and the view is to die for especially coming from Colorado. I would highly recommend the grand Oasis Palm for a great vacation destination.

  • dasjman : Mansfield, Texas
Amazing Staff Made a Very Good Vacation a Great Vacation

Here we are, back in reality, fresh off of a wonderful six night stay at the grand Oasis Palm. We had stayed here (on the regular Palm side) back in 2009, and received a deal too good to pass up when looking for a return, after many years of staying in Playa del Carmen. The bottom line of this review is the place is outstanding. I have no idea where some of the bad reviews come from, but we experienced nothing but friendly staff who were more than eager to assist us or serve us throughout the entirety of our stay. I will mention that October appears to be a rather slow month for Cancun, and for some things such as the elevators, I can see it being slow when the hotel is at full capacity, but we had no problems.We arrived to a welcome drink and our room ready for us. We were on the 10th floor on the lagoon side, which afforded us a balcony, which was nice. The room itself was perfect, with a king bed. A huge thanks to Sonia and the other staff who cleaned our room each day, and left us plenty of bottled water daily. They even returned in the evenings when we were eating and/or enjoying a cocktail to tidy up the bathroom again, turn down the bedding, and leave a couple cookies. Our last night, we found a nice plate of chocolate covered strawberries awaiting us when we returned form the beach. The air worked great, and the one time the toilet would not flush, I simply left a note (thank you Google translate!) and it was taken care of while we were at the beach.Speaking of the beach, I noticed some complaints about the sea grass beds, and I’m not sure why that’s an issue or the resort’s problem. Grab some bread, and go feed the fish! There is plenty of sandy bottom ocean area with interspersing beds of sea grass where you can watch the fish hanging out. The water was great, although not always clear as there is a beach restoration project ongoing which I found fascinating to watch. Over the course of six days, an entirely eroded area had been restored to a full beach. We spent every day on the beach and in the water. I highly suggest dropping the minimal daily charge to use the Balinese day beds at the beach club for the low price of 300 pesos (about $15 U.S.) per day. We already miss Ana and Hervin, who took such great care of us from the late morning until the early evening every day. Easily, these two incredible people were the highlight of our stay. With the day bed rent, you get a food menu which is delivered right to your bed, including ceviche, wraps, burgers, and other items not available at the snack bar. And Ana will keep your drinks full all day long. The weather was great. Windy and low 80’s F. There was rain around, but we only ended up with maybe 20 minutes of rain the entire six days. Food! Almost everything we ate was great. While the buffet is limited (we only ate at the Grand side buffet) the food was good, and the wait staff attentive. Careyes was really good, and Nikolas took good care of us. Probably a benefit of the height of the slow season, but Nikolas actually came to us, and offered to write up a reservation for the next night, which we accepted. The cinnamon ice cream was a great finish to our meal. And at the end of the meal, Nikolas was more than willing to make us another reservation before we left. We also enjoyed The White Box, although not so much Maki Taco. Even then, it wasn’t as if the food at Maki was not good, it just wasn’t our thing. And I would be in big trouble if I left out all of the personable bar staff, every one of whom remembered exactly what you drank even if you only stopped by for one or two on any given day. I didn’t get the names of the two gentlemen in the sports bar, but they deserve kudos, as well as Jose Luis nightly at the beach bar, and our buddy Cupertino at the outdoor bar on the Grand side. At no point did we encounter anything but pleasant people ready and willing to assist us with everything from exchanging dollars for pesos to renting the day beds. And outside of daily pleasantries, the time share staff were visible but not intrusive. All in all, we had a great time in 2009, and we had an outstanding time this time around. This was actually one of our best vacation experiences. We do love Playa del Carmen over Cancun, but the next time we make the decision to stay in Cancun, I would not hesitate to choose the Grand Oasis Palm as our resort. Everyone deserves to be applauded. Thank you from the Hunter’s in Room 1008, October 7-13, 2016.

  • miller-light-8 : north carolina
Wedding Annaverary

WOW, This was our 16th trip to Cancun and the 2nd. time at the Grand Oasis Palm. We stayed 8 days 7 nights and hated to return to North Carolina. Our room was a suite with two walls of windows that gave us a spectacular view of the beach, pool, Captain Hook, and Isla Mujeres. The staff and concierge were the best. When arriving to our room a bottle of sparkling wine and chocolate dipped strawberries were waiting for us. The food, staff, and arrangements were first class Our favorite restaurant was Careyes and Nicholas was our far waiter., We started with Coffee & Me and breakfast @ Las Palmas or Dos Lunas

  • Khadeeja M : Tampa, Florida
A Tale of 2 Resorts

The Grand Oasis Palm is the poster child for a line from the book, A Tale of Two Cities. It is the best of times and the worst of times. Your journey begins when you approach the main lobby. You’re greeted by an elegant water fountain…that’s filled with green algae laden water. As you approach the entrance your eyes are drawn to the colorful, airy lobby. The doormen are nattily dressed in an appealing combination of Caribbean gentleman finery with a side of SWAG. The vibe definitely has an air of sophistication… until you actually get inside of the lobby when the air begins to assault your senses with the scent of must/mold and/or mildew wafting through the air. We had a junior suite which was a spacious, airy, beautifully appointed room with an expansive view of the beach…but no windows that would open. The room layout was spacious enough to allow for a sitting area with a couch and a double closet that stocked robes and house shoes! There was a fully stocked min-bar including some alcohol and snacks that were part of the all-inclusive deal. I was starting to feel pretty good about the room…until I noticed instead of a king size bed, we had two double beds pushed together. Pushed together, yet not connected. This meant you literally had to choose sides lest you end up on the floor as the beds separated relatively easily if you laid in the wrong spot. The bathroom though slightly dated was a nice roomy area with a combined tub and shower. I was surprised to see an incense holder with 2 burning incense. I thought that was odd yet I assumed it was part of creating a “mellow vibe”. You know the thing they say about assuming? True! The incense was really to help unsuccessfully mask the awful stench constantly emanating from the toilet. I asked to have our bathroom re-cleaned twice - only to realize, there was nothing that would make it better. I was glad we had activities during the day because after a while the smell gave me a headache. The resort itself is beautifully laid out, with an amazing infinity pool overlooking the beach. The beach itself is nothing special but looks much better from the ground than the view from your room. From your room view, the water looks colorless with patches of brown seaweed. From the ground, the water takes on various shades of aqua. There were many restaurant offerings but most served the same tired buffet food offered in different settings. One day we decided to have lunch at one of the ala carte restaurants where you could order off the menu. That was a refreshing change… until you actually try to order fish off the menu and they must have had to go catch it because it took over an hour from the time we ordered it. The staff for the most part is friendly, other than those at the front desk who seemed less than interested in providing a positive customer experience. It’s helpful to note that though it is an all inclusive resort, the employees accept and expect tips so make sure to keep some cash on hand. The Grand Oasis is part of a larger chain of similar all inclusive resorts with the Grand being probably somewhere in the low to mid price range. It has all of the makings of a great resort but just enough issues to NOT be a great resort. I would consider visiting a higher-end hotel in this chain but not necessarily the Grand again.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus 24 hour snacks
  • A la carte dinner with reservations
  • Unlimited domestic drinks from 10am to 1am
  • Kayaks
  • Surfboards 
  • Pedalboats
  • Use of fitness centre at the spa
  • Daily activities & nightly entertainment   
  • Kid's club
  • Unlimited golf at nearby golf club

  • 385 rooms 
  • 10 restaurants
  • 24 hour room service
  • Snack bar
  • Bars
  • Pools
  • Fitness centre
  • Spa (fee)
  • Golf nearby

Grand Room

  • 1 king or 2 double beds
  • Air conditioning
  • Pool,lagoon or ocean view (Grand plus room)
  • Tv 42 inch
  • Telephone
  • Hair dryer
  • Amenities
  • Coffee pot
  • Built-in daybed
  • Radio
  • Alarm clock
  • Beach towels
  • Hair dryer
  • USB ports
  • Bath amenities
  • flat screen TV with cable
  • Blackout drapes/curtains
  • Desk/Table
  • Iron & ironing board in room
  • Ipod docking station
  • Rooms can be interconnected to create family suites



Style - A la carte for dinner

Cuisine - Mexican

Guests 16+ only

Reservations required,formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dos Lunas

Style - Buffet for breakfast, lunch and dinner

Cuisine - Italian

La Bamba

Style - A la carte for lunch and dinner

Cuisine - Seafood

Reservations required for dinner

Las Palmas

Style - Buffet for breakfast, lunch and dinner

Cuisine - International

Los Agaves

Style - A la carte for dinner

Cuisine - Mexican

Reservations required

Sushi Bar

Style - A la carte for lunch

Cuisine - Sushi


Style - Buffet for dinner

Cuisine - International

Maki Taco

Style - A la carte for lunch and dinner

Cuisine - Mexican-Japanese fusion

The White Box

Style - A la carte for lunch and dinner

Cuisine - Gastrobar

Coffee and Me

Style - Coffee shop 

La Cantina

Style - Cafe

Isla Mujeres

Style - Snack bar


Tequila Lounge

Lobby bar


Sports bar

Sian Ka'an Beach Club*

Beach bar

*Exclusive to Grand Plus room category guests 

Wet Bar

Poolside bar

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Grand Oasis Palm offers the following Sensoria Spa facilities and treatments:


  • Massage rooms
  • Gym
  • Steam room
  • Beauty Salon


  • Lymphatic drainage massage
  • Therapeutic massage
  • Four hands massage
  • Hot stone massage
  • Chocolate massage
  • Antioxidant massage

Facial treatments

  • Deep cleaning facial
  • Collagen facial
  • Antioxidant facial
  • Keratin facial
  • Organic facial


  • Jade, gold and silver wrap
  • Chocolate wrap
  • Amber and Patchouli wrap
  • Sun repair wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Make up
  • Hair removal
Stay at 1, Play at 8! - Stay at this hotel & have full use of services & facilities of all Oasis hotels. Transportation not included & prior arrangements must be made at the Guest Services Desk.

Bonus - Dine-out program offering a $20US discount for dinner at participating restaurants including La Destilera, Jin An, Crabhouse, Lorenzillos' & La Dolce Vita.

Honeymoon Bonus - Receive priority check-in with welcome cocktail, upgrade to best available room (subject to availability at check-in), king bed (subject to availability at check-in), fruit basket, a bottle of domestic wine, honeymoon dinner with a bottle of house wine. Please request at time of booking & marriage certificate dated within 60 days required. 

Free Weddings - Book a minimum of 5 double rooms & receive a full wedding package at no cost. Please inquire for more details. 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Oasis Palm

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Palm
Boulevard Kukulkan km 4.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.