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Grand Oasis Palm

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Pleasant hotel in Cancun. This resort is perfect for families and mature travelers wanting a relaxing and quiet stay in the strip. The rooms here are well-furnished and always attended by attentive staff. The service here is phenomenal. The food here is a hit or miss. While the quality of the buffet food items are good, the choices have a tendency to get repetitive, especially during breakfast. You'll have to take a gamble at the a la carte restaurants as well. The beach area is one of the better ones found along the strip. There areas where you can easily wade into the water and there are plenty of loungers available. In contrast to the Grand Oasis Cancun, this is a family-friendly resort, offering more opportunity to relax.

A magnificent beachfront resort, with a calm Caribbean sea and sugar white sand.

Location: Beachfront, 25 minutes from Cancun International Airport, 10 minutes to downtown Cancun.

  • Three pools
  • Kid's club
  • Exchange privileges at neighbouring Oasis hotels
  • Room service 24 hours a day
  • "Sensoria Spa"

tripadvisor Traveler Reviews
  • j d : toronto
Not impressed... 2 star not 4 star

Sent email before i went down. Never had a response yet. 1 bartender for 800 ppl... line ups everywhere.Buffet very limitedStaff are unfriendly (except for Victor and Daniel from the Cantina)Front desk terribleno chairs on the beach or poolI was not impressed at all with the overall experience. They change their rules everyday. Only positive i will say is that the white box and maki taki have good food!Wont recommend and wont return.

  • donnie446 : Guelph, Canada
Over crowded, but with promise

With 841 rooms fully booked for our week, the resort was a test of patience. We stayed on the Grand side so get the upgrade to utilize all the restaurants I'll review here.We were upgraded to the 10th floor, the top floor to celebrate our 25th anniversary. Made getting an elevator slightly easier as it usually goes to the top but was sometimes already full when it got there.We had to get accustomed to getting in long lines for every meal, drinks and elevator ride; having to reserve beach chairs at 6AM or not getting one; not able to get into many a la carte restaurants as they were quickly full or with 1 hr wait time; very slow beach bar service. (Bring your own oversized, insulated, sealable drink mug to solve this problem). And stay near the adults only section. The other side was a zoo of screaming kids and drunk patrons with nonstop loud music.On the positive side, our room was always clean and any requests quickly served. Bar fridge always refilled with pop, water and beer. Great air conditioning and view of pool and beach with a window that opened wide. Fresh night air. Beach bar staff understaffed and overworked but very friendly. Beautiful soft sandy beach and great snorkelling under the piers. Stingrays, lion fish, tuna, barracudas... tons of tiny fish as well. Lots of shade available.White Box was a great tapas experience. Buffets had good selections but at times couldn't keep up with demands as popular selections emptied quickly. Do the romantic dinner on the beach at 8pm, lobster tails, steak, cheese plate... felt the best full-service experience of the week. And watched the illuminated pirate ships go by with some fireworks.Purchasing tip: Buy your Cancun t-shirts, sun dresses, tequila, sun lotion, cigarettes, snacks... at the Walmart in town. Less then half the price of the markets and resort vendors. 11 peso bus ride and your there in ten minutes door to door. Room Tip: Try to get the top floor, 10th, to ride the elevator or bottom two floors to walk the stairs. Only 2 tiny and boiling hot elevators service the Grand and one tends to be broken a few times a week. Long lines.Service Tip: simply put, tip the lady cleaning your room every day, excellent service. Tip the beach bar staff for the same reason. Restaurant tip: go early or wait over an hour. All restaurants have a waiting list so get on it, grab a couple drinks at a bar and come back.Bar Tip: the Cigar Bar is always empty, quickest place to get a drink.Private concert: no one sits at the Maki Taco or Cigar Bar outside loungers. Grab a drink and enjoy the live music after 8pm and chat and request songs from the musicians.Drink tip, Bubba : bring that giant insulated tankard for monster sized drinksCoffee Bar: great tasting, expresso, cappuccino and frozen frappesThis could easily be a 4-5 star but over crowding and understaffing lowered our experience to 3 stars.

  • Chad H :
Never again.

There's not enough characters to capture the bad experience. 1st I had to pay for my 13 year old daughter as an adult, but was told she couldn't go to "exclusive" restaurants. Lines to get food were horrible, then the bins were always empty. Have to wake up at 6 am to reserve a spot at the pool or beach. 2 small elevators to accommodate all hotel traffic. Only 1 person making coffee for a resort full of people.

  • rdemianiw : Winnipeg, Canada
3 STAR Hotel at BEST Iin my opinion!

Where to begin...CONS:I book a destination vacation on an annual basis and usually at 4 star hotels/resorts based on my travel budget. This is nothing more than a 3 star resort regardless of what is advertised! -The room has no balcony, not even a screen so beware if you have children. (We were on the 8th floor!!!) -The beds have Sheets only (no blanket!)-$200 Ocean View upgrade actually means pool view -The safe is approximately $4.00US\day and you require a key as opposed to a code so this means carrying a key around everywhere.-2 of the "Nice" A la Carte restaurants are Adult only, so get used to eating at buffet style restaurants if you travel with your kids, otherwise you are standing in long lines for the remaining 2 A la Carte restaurants that allow kids.-The bartender at the Adult only bar near the beach is rude! "Get in line" he says at a 4 sided bar lmao! No indication sign where line starts.-Yelled at by hotel manager on beach for reserving beach recliner even though ALL recliners are booked with towels by 7:30am! WTH!-Kids pool with trampoline is about 6 feet deep so younger kids can forget that too!-Buffets and Restaurants are noisy and super busy and have a poor selection of food compared to most other resorts.-Long Check-in process (40mins)-Long Check-out as well and HOT/Stuffy in this area! -Be prepared for the whole family to attend check-out while the re-possess the bracelets (never seen that happen at a resort before) so keep it until you eat your last meal before checking out.-Overcrowded resort for size-Tiny Elevators (2 of them) required every time you need to go to room. Wait until the busy times of day and you will see how bad it is!-Extremely long day(12-15hrs) if travelling to Mayan Riviera to see places like Xel-Ha or Xcaret etc...PROS:-Room and Resort grounds were cleaned well-Beach has a nice view and sand is white-Quick trip to Downtown Bars and Shops in Hotel ZoneWould I return? NO

  • Makeba H : Cromwell
Short stay

I came here with my 13 yr old daughter and husband. We met a couple of our friends here. The lobby is pretty.. but that's it!! It's an overcrowded place, period!! Lots of kids, lots of noise. If you have small kids then this may be your place, but... not even then... Not enough chairs on the beach to accommodate 1/3 of the guest. Pool overcrowded. swim up bar smelled really bad. Outdoor grill is like being in a lineup to get donated meals. They slap the food on your plate and you keep it moving. Some of the staff is friendly and others are not. When we first checked in they reviewed with us the "adult" restaurants (we could not bring our 13yr old) We explained that since she was 13 we paid for an adult stay. They told us no kids are allowed. We understood and respected it. THEN we walked by the restaurant and saw kids enjoying a meal. So we asked the woman at the door, why were those kids allowed? She said they are paying for their meal. Wow. We couldn't believe it. We paid too.. but oh well.. About the food. Breakfast was good. Lunch not so. Dinner so so. A selection of places to go, but pretty much the same food. some restaurants were closed on certain nights. The only good thing I can say is the coffee is amazing! The woman serving the coffee is a sweetie. Go down really early to avoid the long lines. But it's a must get every morning.. ohhh one last thing... the elevator - just take the stairs!!! We rented the jet skis, it was fun. We hopped on the bus and went downtown. Only $1. We found good food downtown. Overall we had a great stay in Cancun. Nice weather and pretty beaches. But I would definitely pay more to stay at a better place next time!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus 24 hour snacks
  • A la carte dinner with reservations
  • Unlimited domestic drinks from 10am to 1am
  • Kayaks
  • Surfboards 
  • Pedalboats
  • Use of fitness centre at the spa
  • Daily activities & nightly entertainment   
  • Kid's club
  • Unlimited golf at nearby golf club

  • 385 rooms 
  • 10 restaurants
  • 24 hour room service
  • Snack bar
  • Bars
  • Pools
  • Fitness centre
  • Spa (fee)
  • Golf nearby

Grand Room

  • 1 king or 2 double beds
  • Air conditioning
  • Pool,lagoon or ocean view (Grand plus room)
  • Tv 42 inch
  • Telephone
  • Hair dryer
  • Amenities
  • Coffee pot
  • Built-in daybed
  • Radio
  • Alarm clock
  • Beach towels
  • Hair dryer
  • USB ports
  • Bath amenities
  • flat screen TV with cable
  • Blackout drapes/curtains
  • Desk/Table
  • Iron & ironing board in room
  • Ipod docking station
  • Rooms can be interconnected to create family suites



  • A la carte for dinner
  • Mexican
  • Guests 16+ only
  • Reservations required
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dos Lunas

  • Buffet for breakfast, lunch and dinner
  • Italian

La Bamba

  • A la carte for lunch and dinner
  • Seafood
  • Reservations required for dinner

Las Palmas

  • Buffet for breakfast, lunch and dinner
  • International

Los Agaves

  • A la carte for dinner
  • Mexican
  • Reservations required

Sushi Bar

  • A la carte for lunch
  • Sushi


  • Buffet for dinner
  • International

Maki Taco

  • A la carte for lunch and dinner
  • Mexican-Japanese fusion

The White Box

  • A la carte for lunch and dinner
  • Gastrobar

Coffee and Me

  • Coffee shop 

La Cantina

  • Cafe

Isla Mujeres

  • Snack bar


  • Tequila Lounge Lobby bar
  • Kuxtal Sports bar
  • Sian Ka'an Beach Club*
  • Wet Bar Poolside bar

*Exclusive to Grand Plus room category guests 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Grand Oasis Palm offers the following Sensoria Spa facilities and treatments:


  • Massage rooms
  • Gym
  • Steam room
  • Beauty Salon


  • Lymphatic drainage massage
  • Therapeutic massage
  • Four hands massage
  • Hot stone massage
  • Chocolate massage
  • Antioxidant massage

Facial treatments

  • Deep cleaning facial
  • Collagen facial
  • Antioxidant facial
  • Keratin facial
  • Organic facial


  • Jade, gold and silver wrap
  • Chocolate wrap
  • Amber and Patchouli wrap
  • Sun repair wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Make up
  • Hair removal
Stay at 1, Play at 8! - Stay at this hotel & have full use of services & facilities of all Oasis hotels. Transportation not included & prior arrangements must be made at the Guest Services Desk.

Bonus - Dine-out program offering a $20US discount for dinner at participating restaurants including La Destilera, Jin An, Crabhouse, Lorenzillos' & La Dolce Vita.

Honeymoon Bonus - Receive priority check-in with welcome cocktail, upgrade to best available room (subject to availability at check-in), king bed (subject to availability at check-in), fruit basket, a bottle of domestic wine, honeymoon dinner with a bottle of house wine. Please request at time of booking & marriage certificate dated within 60 days required. 

Free Weddings - Book a minimum of 5 double rooms & receive a full wedding package at no cost. Please inquire for more details. 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Oasis Palm

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Palm
Boulevard Kukulkan km 4.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.