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Grand Oasis Palm

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Pleasant hotel in Cancun. This resort is perfect for families and mature travelers wanting a relaxing and quiet stay in the strip. The rooms here are well-furnished and always attended by attentive staff. The service here is phenomenal. The food here is a hit or miss. While the quality of the buffet food items are good, the choices have a tendency to get repetitive, especially during breakfast. You'll have to take a gamble at the a la carte restaurants as well. The beach area is one of the better ones found along the strip. There areas where you can easily wade into the water and there are plenty of loungers available. In contrast to the Grand Oasis Cancun, this is a family-friendly resort, offering more opportunity to relax.

A magnificent beachfront resort, with a calm Caribbean sea and sugar white sand.

Location: Beachfront, 25 minutes from Cancun International Airport, 10 minutes to downtown Cancun.

  • Three pools
  • Kid's club
  • Exchange privileges at neighbouring Oasis hotels
  • Room service 24 hours a day
  • "Sensoria Spa"

tripadvisor Traveler Reviews
  • Amber K : West Kelowna, Canada
Grand oasis palm cancun

We arrived at 9:30 pm on saturday jan 7/17. The check in process only took about 5 mins and off we went to check out our room. The guys at the front door had our bags and was talking forever so we went to a buffet for supper. The food was ok but kind of cold, but it was cloaing wuth8n the hour so im not going to complain we got to eat. The weather was gross the first couple days windy, rain, overcast. So we hung out at the aports bar watch football. Took the city bus and went shopping and checking.out the other oasis hotels. It was my 40th birthday and my husband tried numerous times to get ahold if someone before we got there to see if they would do a room upgrade, massage, anything. They did nope if that but did send a piece of cake to my room with happy birthday written on it. The a la cartes we're good other than the careyes and for some people it isnt included in the all inclusive.i wouldnt pay to go. The hotel is great for kids lots for them to do. We didnt bring our kids, there is no adult only pool which was fine until you are relaxing on the chairs and wet with the kids jumping in lol. All and all good hotel, would bring the kids back but if we we're to come back i would go to the grand oasis cancun, we hung out there and just more for adults with suck a large pool and many more restaurants. My only complain about the hotel is the front desk staff, many times we had asked to make change to take the bus and for taps. They want your passport and are only willing to give u pesos for american. If u need change i went and found a bar tender who was happy to make change for us. The one bartender i befriended spoke demented english, i asked what he makes a day. He told me 4 american dollars a day and pay 100 a month in rant.

  • Shiviz : Laredo, Texas
Family Vacation!

Overall a Good Experience! Pros: Near Downtown Not Expensive Good Food and DrinksAverage ShowsCons: Too many people on that time, everything was packed!!Very Long waiting Time to enter the speciality restaurants The beach was with a lot of plants (sea) and they didn't clean it as need itThe service was average... Nonetheless I don't think we will be back...

  • desilawyer : Dallas, Texas
Nothing More than a Budget Hotel

Its ok. There are issues with this hotel. Biggest of all is the elevator. Sometimes it works. Sometimes it doesn't. If it is working, there isn't enough space in the elevator to fit more than 6 people. Its ridiculous. The rooms are kind of old and outdated. Food sucked. Every restaurant serves the same stuff over and over again. No variety. The only good thing about this place is the view and the beach.

  • jjkathome : Vancouver
Lots of Issues - very mixed level

I booked a reasonably priced all inclusive for the first week of January. We had a flight delay and arrived quite late. The room we were given appeared to be located in the annex to the Grand - overlooking the night club. Incredible noise well into the early hours. It took two nights more of suffering to get a different room. The bathroom was so small - with no ventilation. Very poor design. The AC worked but the noise was incredible. We switched to the main building, the room was a fair bit larger, with a reasonable sized bathroom. Room was clean but the pillows were so dirty and smelled poorly. Did not get any assistance from the front desk.We had a difficult time getting food at certain restaurants. In one occasion we ordered our food. After the appetizer and a long wait - even after asking for an update about our food order, the waiter came back and asked if we ordered more food.Food - overall was so-so to poor. We had dinner twice at Maki-Taco - was okay. The other places usually had too long of line. There are certain times during the day (from around 11 am until about 1 pm where there is really no place to get any food - aside from a pizza place outside in the other building). But even there, it takes a long time to get some food.After 4 nights we decided to move hotels. We kept our main luggage in the room and I just paid for an extra 3 nights at the Hyatt Ziva. I realize the cost difference between the two hotels is quite a bit different, but the cost difference was well worth it.My daughter quite enjoyed the kids club at this hotel. It was quite large and seemed well organized.Other comments:- internet is 30 USD for 5 days - per device. I could not use my connected phone as a hotspot (I will never stay at another hotel that charges for internet)- no comforter or blanket. All they give you is a bed sheet.- some very hard working staff/ friendly. But sometimes you encountered staff who were just snarly and rude- very calm beach area - good for young kids/toddlers- pretty bustling hotel with lots of people- you need to pay to use the room safe- you need to carry around towel cards and if you don't have your card, forget about getting a towelI would never stay here again and I would not recommend to any of my friends. But I do suppose it might suit other people.

  • Augusto V :
Great vacation

We stayed at Grand Oasis Palm for one week. We had a lot of fun, so did our 9 y/o boy. He loved the kids club, the staff were very nice. Had some issues with a la cart restaurant but in the end worked out. The elevators are small and slow, oh well nothing is was good and staff were amazing.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus 24 hour snacks
  • A la carte dinner with reservations
  • Unlimited domestic drinks from 10am to 1am
  • Kayaks
  • Surfboards 
  • Pedalboats
  • Use of fitness centre at the spa
  • Daily activities & nightly entertainment   
  • Kid's club
  • Unlimited golf at nearby golf club

  • 385 rooms 
  • 10 restaurants
  • 24 hour room service
  • Snack bar
  • Bars
  • Pools
  • Fitness centre
  • Spa (fee)
  • Golf nearby

Grand Room

  • 1 king or 2 double beds
  • Air conditioning
  • Pool,lagoon or ocean view (Grand plus room)
  • Tv 42 inch
  • Telephone
  • Hair dryer
  • Amenities
  • Coffee pot
  • Built-in daybed
  • Radio
  • Alarm clock
  • Beach towels
  • Hair dryer
  • USB ports
  • Bath amenities
  • flat screen TV with cable
  • Blackout drapes/curtains
  • Desk/Table
  • Iron & ironing board in room
  • Ipod docking station
  • Rooms can be interconnected to create family suites



  • A la carte for dinner
  • Mexican
  • Guests 16+ only
  • Reservations required
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dos Lunas

  • Buffet for breakfast, lunch and dinner
  • Italian

La Bamba

  • A la carte for lunch and dinner
  • Seafood
  • Reservations required for dinner

Las Palmas

  • Buffet for breakfast, lunch and dinner
  • International

Los Agaves

  • A la carte for dinner
  • Mexican
  • Reservations required

Sushi Bar

  • A la carte for lunch
  • Sushi


  • Buffet for dinner
  • International

Maki Taco

  • A la carte for lunch and dinner
  • Mexican-Japanese fusion

The White Box

  • A la carte for lunch and dinner
  • Gastrobar

Coffee and Me

  • Coffee shop 

La Cantina

  • Cafe

Isla Mujeres

  • Snack bar


  • Tequila Lounge Lobby bar
  • Kuxtal Sports bar
  • Sian Ka'an Beach Club*
  • Wet Bar Poolside bar

*Exclusive to Grand Plus room category guests 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Grand Oasis Palm offers the following Sensoria Spa facilities and treatments:


  • Massage rooms
  • Gym
  • Steam room
  • Beauty Salon


  • Lymphatic drainage massage
  • Therapeutic massage
  • Four hands massage
  • Hot stone massage
  • Chocolate massage
  • Antioxidant massage

Facial treatments

  • Deep cleaning facial
  • Collagen facial
  • Antioxidant facial
  • Keratin facial
  • Organic facial


  • Jade, gold and silver wrap
  • Chocolate wrap
  • Amber and Patchouli wrap
  • Sun repair wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Make up
  • Hair removal
Stay at 1, Play at 8! - Stay at this hotel & have full use of services & facilities of all Oasis hotels. Transportation not included & prior arrangements must be made at the Guest Services Desk.

Bonus - Dine-out program offering a $20US discount for dinner at participating restaurants including La Destilera, Jin An, Crabhouse, Lorenzillos' & La Dolce Vita.

Honeymoon Bonus - Receive priority check-in with welcome cocktail, upgrade to best available room (subject to availability at check-in), king bed (subject to availability at check-in), fruit basket, a bottle of domestic wine, honeymoon dinner with a bottle of house wine. Please request at time of booking & marriage certificate dated within 60 days required. 

Free Weddings - Book a minimum of 5 double rooms & receive a full wedding package at no cost. Please inquire for more details. 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Oasis Palm

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Palm
Boulevard Kukulkan km 4.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.