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Grand Oasis Palm

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Pleasant hotel in Cancun. This resort is perfect for families and mature travelers wanting a relaxing and quiet stay in the strip. The rooms here are well-furnished and always attended by attentive staff. The service here is phenomenal. The food here is a hit or miss. While the quality of the buffet food items are good, the choices have a tendency to get repetitive, especially during breakfast. You'll have to take a gamble at the a la carte restaurants as well. The beach area is one of the better ones found along the strip. There areas where you can easily wade into the water and there are plenty of loungers available. In contrast to the Grand Oasis Cancun, this is a family-friendly resort, offering more opportunity to relax.

A magnificent beachfront resort, with a calm Caribbean sea and sugar white sand.

Location: Beachfront, 25 minutes from Cancun International Airport, 10 minutes to downtown Cancun.

  • Three pools
  • Kid's club
  • Exchange privileges at neighbouring Oasis hotels
  • Room service 24 hours a day
  • "Sensoria Spa"

tripadvisor Traveler Reviews
  • Juliette T :
Great holidays

I visited Cancun with my family last month.We had a great spring in this beautiful place.The service and kindness of the workers was remarkable, from waiters, maids and bellmen, everyone did a great job helping us.I definitely recommend eating at The Whitebox, it was the best restaurant, it has an authentic food.Having a cup of tea at the "Coffe & Me Station", was a lovely time, they had books on the shelf, so you can pick any.Free use of kayaks on the beach was a plus, but parachute had an extra cost since it was not part of the hotel.It was quite safe to walk around the hotel district, around night clubs as well.The Wifi was not included, which was not good, it was around 25 euros for 5 days.Other than that we had a great holiday

  • clpayne : Houston, TX
3.5 star rating is accurate

Very pleased with our overall stay. The recurring "complaints" listed on Trip Advisor appeared to be non issues for us. We found the employees spoke fair to good or even great English. Communication was never an issue. We also never encountered a single person pushing time share presentations. The one negative that was listed on trip advisor which we found to be accurate is the elevators. They are small, slow and hot! However, would I not stay here b/c of this. Of course not! Does this area need improved? Absolutely, but that alone won't alter my impression of this property. The good: Clean! The interior and exterior of the property was clean and continually being maintained. Beach Chairs: The hotel was sold out so I was concerned the property would be crowded. Not the case. There was never a problem finding a beach chair either in the shade or the sun. Food: We felt the food was good. We are not "foodies" so some may have a different opinion. Keep in mind this is a 3.5 star resort. We felt the food was an accurate representation of this rating. Many different restaurants to choose from so plenty of variety. Bars: Variety of bars throughout the property so many choices wherever you may be. Beach: Clean! The water is very calm and clear. Great for young children as it is fairly shallow. Not an area for snorkeling if you are looking for this. The hammocks in the water are a nice touch. Kayas and paddle boats are free which is fun, but can only be used in the roped area. I paddled the full length of the roped area down and back 2 times in 10 min. You won't get far, but if you have young kids or have never kayaked you will enjoy. Yoga/Pilates: They have yoga and pilates each day on the pier at 9:30 for approx. 50 min. Worth taking. Class is easy to follow along for beginners and taught in both English and Spanish. They provide mats. Great opportunity to try these classes if you have never participated. I'm more advanced, but was able to adjust so I could still get a good workout. Entertainment: They have entertainment in the evenings that is fun to attend. It's not a Vegas caliber show folks. It was 100% spot on for a 3.5 star property and worth attending each evening. Pools: Several very nice pools. Area for kids and a quiet pool which was "quiet" if that's the environment you were looking for. Areas for improvement: ElevatorsGym: This was the biggest disappointment. The gym was definitely not up to par with the rest of the property. In fact the gym was almost an after thought or a forgotten piece of the property. The floors are dirty. The equipment is old and much of it broken or not functionining 100% properly. The gym was COLD, though, and this was appreciated! Maki Taco: 2 hrs for lunch for 4 people and they were not busy?!?! They also served the food in a weird order. The soup which is the first item on the menu was served last and the salad was served 2nd to last. ???? Reservations: Dinner reservations had to be made same day between 4-5 p.m. You better be in line at 4 pm or you will be at the buffet that night. There has to be a more efficient way to do this. Beer: They did not offer light beer. Only found Dos Equis at the bars and Heineken in our room. I like both, but I prefer light beer. Something simple to add to their bar menu and no more or less expensive as regular beer. I'm sure there are others who prefer light beer. Safes: There is a charge to use the safe in the room. For a 3.5 star I would have expected this to be included. Internet: There is a charge to use the wifi. I also would have expected this to be included for this type of property. We bought the wifi they offer and it was ok most of the time. Few areas where it absolutely did not work such as the gym. TIPS: Location: Hotel is a bit further out from the main part of the hotel zone. For us this is what we were looking for and was not an issue. However, if you are looking to do a lot in the Cancun area be prepared for taxi rides or city bus. City bus: Do not hesitate to take the city bus. It's easy, safe and inexpensive. We did not use it this visit, but I think it's 50 cents ? one way? Sidewalks: There are wide and clean side walks in front of the hotel that lead for miles throughout the hotel zone. Great for walking and running during the day. Lagoon side: There is a nice (but short) trail across the street from the resort that runs along the lagoon side. Worth taking a stroll. They had a local vendor street fair there this past weekend with food, music, dance and goods to sell. Was mostly locals and disappointing more tourists didn't attend. Taxi: Airport to hotel I negotiated a rate for $35. They wanted to charge me $60 for 1 person and I said NO! Hotel to airport was $25. Approx 30 min ride. Uber: Despite what it says online Uber is NOT allowed in the airport. I learned the hard way. Requested my uber and driver called me. He spoke no English and I believe he was trying to tell me where to meet him outside the airport. I couldn't understand him. We went round and round and no luck. Had to cancel my uber and grab a taxi. After the fact finding out the area outside the airport where uber picks up may not be a safe area. I have no 1st hand knowledge of that. Restaurants: The hotel is all inclusive so most people stay on property to eat. Understand. There is only 1 restaurant we found within short walking distance of the property IF you want to dine off property. Otherwise, taxi or bus. Probably not an issue for most, but fyi. Would absolutely choose this property again based on our stay. Pleased with our stay overall and feel that some (not all) of the negative comments which may be listed on trip advisor were not what we experienced.

  • ZF_Canada : Canada
AMAZING value for the money

Stayed on the Oasis Palms side on a ground floor level (after reading all the of reviews about the slow/cramped elevator). Our last several trips have been at 5 star resorts in Mexio (Moon Palace, Hard Rock, Azul Beach Hotel) so we were not expecting much based on the low price we paid here, but were we ever surprised! Breakfast is your basic buffet breakfast, nothing special or terrible. The lunch and dinner buffets were quite boring, but there is a taco and pizza restaurant if you want a change for lunch, plus there's a beach bar with sushi, burgers, fries, nachos that never had a wait. The a la carte dinners were FANTASTIC: Maki Taco, Whitebox and the Mexican restaurant (all 3 needed reservations the day of) were all amazing! Lots of pools, large and clean beach, great sized rooms, but we were really blown away by the kids club (we have 3 young boys). We would drop them off for an hour or two every day, and there are tons of things to do in this 50,000 square foot facility. Arcade, kitchen, pool, splashpad, toys, jungle gym, trampoline, activities, etc etc etc. The ladies in the kids club were great as well. The kids club hours were really great as well (9am - 10 pm), so you can drop off the kdis there to have their own dinner, then go for a nice dinner without having to worry about kids. We read lots of reviews about how terrible the wifi was, but we didn't have any real issues. You have to pay for the safe (a physical lock and key) and we knew this going in, remember to return your lock the night before you leave or they will charge you an extra day. There were long lines at the beach bar for drinks, but the sports bar never had a lineup, walk the extra few minutes to get here instead of waiting in a 20 minute line and don't forget to bring your own cup/thermos as their cups were small. Rooms were cleaned daily and the minibar was restocked daily as well. Entertainment was decent as well, wish the shows started earlier than 9pm but the kids were able to see the Circus show and the Michael Jackson show.Front desk followed up with all of our concerns the few times we had to contact them.The only two negatives were minor, the air conditioner wasn't working properly our first night. They offered us a few different rooms that weren't as nice so we declined, luckily they had the air working perfectly the next day. On our last day before checkout, we picked up our kids from the kids club to find out that one of our sons had broken an old barbie doll. They proceeded to tell us that 'we would have to pay $21US to replace it'. I refused because an old beat up used barbie wouldn't cost this much brand new and I don't like being taken advantage of. They brought the price down to $12 US (which was still high) but I paid it as our son was in the wrong and I didn't want to ruin our vacation over $12. This resort is a 4 star, but based on the price and our overall experience I have rated it 5 on this site. Overall we had a fantastic trip and after booking this place based on price, we would definitely go back!

  • benibabeSpain : North West England, United Kingdom
Fantastic family resort

Fantastic 4 star family resort.My husband and I have just returned from a fantastic holiday at the grand oasis Palm. We paid for the gold upgrade and had an amazing sea view (room 1015s). Unfortunately no balcony. Free WiFi, seperate check in, access to more restaurants and other oasis hotels.Excellent location for downtown, clubs and bars. Only 50p flat fare on the bus will take you up and down the strip. The hotel has an entertainment pool area plus a large infinity family pool.Great choice of restaurants and snack bar. We loved the Sisal for breakfast (2 ladies who made the omelettes and tacos are lovely). Danny in la cantina fab and very friendly.Sports bar has free air hockey and table football. Free kayaks on beach. Free pirate show trip. Hammocks in the Caribbean sea was amazing.Didn't feel obliged to tip constantly. The Americans seem to be to be only ones who were. I've read that the staff don't speak English - most do but I made the effort and spoke in pigeon Spanish which they appreciate.Good sized bedrooms, lots of toiletries and mini bar stocked every day.We had no problems with the elevators and we were on the top floor. They are no faster or slower than other hotels.The staff are very hard working and the resort is spotless clean.Lots of Sun loungers and lots of shaded areas when the Sun gets too hot. Free towels available.Only a couple of bits that annoyed us a bit:The cigar bar and tequila bar closed earlier than advertised. The manager of the tequila bar came in several times during our stay and shouted to all the customers that he was closing NOW!!!!Sisal restaurant did not open for dinner as advertised. We found the staff in dos lunas terraza to be rude and unfriendly plus the ice cream machine was broken or out of stock several times. The resort could do with more than one machine - perhaps in the buffet restaurants. The drum and fire show did not take place. The adult beach had kids running round. Our gold upgrade allowed us to use the Balinese beds but there was music blaring out in the area and kids jumping on the beds.If you fancy a wander there is a nice bar at the ferry terminal and Starbucks near by.On the day of our departure a guest took a heart attack. The staff were absolutely speedy and amazing.Well done oasis - thank you for making our first trip to Mexico wonderful. We will be back

  • Nina S :
Some great features, and some improvements could be made!

Overall we had a good family stay here, they have a wonderful baby club there, with nice facilities and staff. My child was never bored there unlike in other hotels (even 5 stars). Loved their coffee shop (needs more recycling and environment friendly cups/spoons), and all ala carte restaurants were really great! The things to improve would be - elevators, availability of beach and pool spaces, and a better system for reserving the restaurants (long lines, wasted time).

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus 24 hour snacks
  • A la carte dinner with reservations
  • Unlimited domestic drinks from 10am to 1am
  • Kayaks
  • Surfboards 
  • Pedalboats
  • Use of fitness centre at the spa
  • Daily activities & nightly entertainment   
  • Kid's club
  • Unlimited golf at nearby golf club

  • 385 rooms 
  • 10 restaurants
  • 24 hour room service
  • Snack bar
  • Bars
  • Pools
  • Fitness centre
  • Spa (fee)
  • Golf nearby

Grand Room

  • 1 king or 2 double beds
  • Air conditioning
  • Pool,lagoon or ocean view (Grand plus room)
  • Tv 42 inch
  • Telephone
  • Hair dryer
  • Amenities
  • Coffee pot
  • Built-in daybed
  • Radio
  • Alarm clock
  • Beach towels
  • Hair dryer
  • USB ports
  • Bath amenities
  • flat screen TV with cable
  • Blackout drapes/curtains
  • Desk/Table
  • Iron & ironing board in room
  • Ipod docking station
  • Rooms can be interconnected to create family suites



  • A la carte for dinner
  • Mexican
  • Guests 16+ only
  • Reservations required
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dos Lunas

  • Buffet for breakfast, lunch and dinner
  • Italian

La Bamba

  • A la carte for lunch and dinner
  • Seafood
  • Reservations required for dinner

Las Palmas

  • Buffet for breakfast, lunch and dinner
  • International

Los Agaves

  • A la carte for dinner
  • Mexican
  • Reservations required

Sushi Bar

  • A la carte for lunch
  • Sushi


  • Buffet for dinner
  • International

Maki Taco

  • A la carte for lunch and dinner
  • Mexican-Japanese fusion

The White Box

  • A la carte for lunch and dinner
  • Gastrobar

Coffee and Me

  • Coffee shop 

La Cantina

  • Cafe

Isla Mujeres

  • Snack bar


  • Tequila Lounge Lobby bar
  • Kuxtal Sports bar
  • Sian Ka'an Beach Club*
  • Wet Bar Poolside bar

*Exclusive to Grand Plus room category guests 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Grand Oasis Palm offers the following Sensoria Spa facilities and treatments:


  • Massage rooms
  • Gym
  • Steam room
  • Beauty Salon


  • Lymphatic drainage massage
  • Therapeutic massage
  • Four hands massage
  • Hot stone massage
  • Chocolate massage
  • Antioxidant massage

Facial treatments

  • Deep cleaning facial
  • Collagen facial
  • Antioxidant facial
  • Keratin facial
  • Organic facial


  • Jade, gold and silver wrap
  • Chocolate wrap
  • Amber and Patchouli wrap
  • Sun repair wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Make up
  • Hair removal
Stay at 1, Play at 8! - Stay at this hotel & have full use of services & facilities of all Oasis hotels. Transportation not included & prior arrangements must be made at the Guest Services Desk.

Bonus - Dine-out program offering a $20US discount for dinner at participating restaurants including La Destilera, Jin An, Crabhouse, Lorenzillos' & La Dolce Vita.

Honeymoon Bonus - Receive priority check-in with welcome cocktail, upgrade to best available room (subject to availability at check-in), king bed (subject to availability at check-in), fruit basket, a bottle of domestic wine, honeymoon dinner with a bottle of house wine. Please request at time of booking & marriage certificate dated within 60 days required. 

Free Weddings - Book a minimum of 5 double rooms & receive a full wedding package at no cost. Please inquire for more details. 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Oasis Palm

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Palm
Boulevard Kukulkan km 4.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.