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Grand Oasis Palm

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Pleasant hotel in Cancun. This resort is perfect for families and mature travelers wanting a relaxing and quiet stay in the strip. The rooms here are well-furnished and always attended by attentive staff. The service here is phenomenal. The food here is a hit or miss. While the quality of the buffet food items are good, the choices have a tendency to get repetitive, especially during breakfast. You'll have to take a gamble at the a la carte restaurants as well. The beach area is one of the better ones found along the strip. There areas where you can easily wade into the water and there are plenty of loungers available. In contrast to the Grand Oasis Cancun, this is a family-friendly resort, offering more opportunity to relax.

A magnificent beachfront resort, with a calm Caribbean sea and sugar white sand.

Location: Beachfront, 25 minutes from Cancun International Airport, 10 minutes to downtown Cancun.

  • Three pools
  • Kid's club
  • Exchange privileges at neighbouring Oasis hotels
  • Room service 24 hours a day
  • "Sensoria Spa"

tripadvisor Traveler Reviews
  • EllenGates : Corinth, Mississippi
Definitely not a "Grand Oasis"

If you are a college kid just looking to party and want somewhere to stay on the beach, it is decent. However, it is not at all what we were expecting. Kids were making homemade bongs out of Coke bottles and were doing drugs on the beach out in the open. While laying out at the pool,we noticed college kids giving a peacock alcohol from the swim-up bar. They give you a plastic wristband and if it falls off and you lose it, you have to pay $80 US dollars. The walls are so thin that you can hear the people staying on either side of you's entire conversation. Also, I had a migraine the first night and my neighbor's alarm was going off for about 3 hours. I called the front desk, after it woke me up. They said they would send someone, but an hour and a half passed and no one showed up. Then I called back and just got voicemail. The staff can barely speak English, which is fine if you are fluent in Spanish. However, my family is not and this proved to be quite challenging. The hotel is clean, but very outdated. If you are looking for a beautiful resort to enjoy, this is NOT the place. The lines to check out and get food in the pool area are ridiculously long. They need more staff.

  • Frequentflyer7777 : Dubai, United Arab Emirates
not for the more sophisticated amonst you

Alright, so this is a typical cancun party hotel, the price I guess makes it more affordable amongst the younger crowd. I made the mistake of going over spring break and this place is basically one huge frat house over that period, complete with drunk college kids screaming in the hallways and half naked sorority girls throwing up behind various bushes here and there - I cannot speak to what it is like when it is not spring break but that is what spring break is like. Ok that's the bad out of the way, now the good - the pool is fantastic, the beach is awesome and there are so many restaurants in this resort, you'll never go hungry - the seafood place is especially good. Long story short, if you are looking to party all night and chill on the beach all day, this is your place, and certainly not a place to bring your kids

  • Baljit B :
Service and hospitality

If you there, must meet the entertainers around the pool holding activities. especially Israel vagas (Animasion), Claudia (Dance Instructor) Benjamin at the lobby bar (Amazing drink maker - Mahito's are the best) And the server Diego at Sunset Resturant.

  • Sands72 : Montreal, Canada
Ideal for young families but not during SPRING BREAK

We visited this resort from March 7 to March 14. Overall a nice resort. We enjoyed the restaurants a la carte and the buffets were OK! You can always find something to eat. The rooms very clean and beds comfortable. The mini fridge was stocked everyday without a miss.(only beer, soft drinks and water are free. If you take other things like wine, chips, or gatorade, there is a fee). The elevators were somewhat slow but you can always take the stairs. What I could not understand is that people were taking the elevator to go up one floor, come on. There is only one bar which is located by the beach and which was often full and only one bartender to serve the clients. The beach was alright. Could not swim past the markers because of the passage for the boats (located near a marina), so snorkeling is not an option. The beach was not super clean because of some of the spring breakers who were leaving there empty glasses and some other personnel items on the beach. I had to clean it up almost everyday so my kids would not see what was left and then explain to them about the birds and the bees at 8 and 4 years old. Thank you Hervin the waiter at the beach. He would keep my thirst quenched without me asking. The kids club was a hit with my kids. The buffet located here was where we ate our breakfast and was quiet. Beach towels, no problem at this hotel. They were always available which is not the case in an all inclusive resort. Most of the staff was friendly and some need a lesson in human relations. The White Box restaurant adults only, is a must. Watch out for peanut allergies, there everywhere and are found close to the foods that don't have any, so be careful. We liked the fact of the proximity of the hotel to the beach. The pirate ship tour which about 3 hours is also a fun thing to do. We would go back to this hotel but never again during spring break. It's too loud. The music very loud and can be heard all the way to the 10th floor. There should be more security patrols on the floors of the hotel, too many teens not respecting other people during the night. There is a safety deposit box which will cost you 650$ pesos at the end of the week.

  • Ansel B :
Spring break-total ripoff

A couple friends and I stayed at grand oasis palm for spring break. I don't usually write reviews but this program was so bad I felt compelled to. Some examples of issues we had:The resort is overbooked, every good place to eat is full at almost all times of the day leaving you with the low quality buffet unless you want to sit at the door for an hour (they do not let you put your name down and come back)Room service is awful, asking for anything is ineffective unless you harass them 3+ times just to get some water or blankets in your room.All inclusive sounds great, until it is a 30+ minute wait for any refreshment or food you are trying to get (all inclusive is a lie)My friend who planned the trip with us and booked it through the same company at grand oasis pyramid was harassed and kicked out, even prevented from sleeping in our room (or doing anything at our grand oasis (food, drinks, entry)Our toilet came already clogged, same with the shower and doesn't get much better when unclogged (obviously they haven't cleaned drains for years)Good luck leaving a suggestion, they have multiple suggestion boxes in the lobbies that have been disabled the entire time of our stay, hence why I am leaving this reviewThe buffets are public high school quality and basically the only place you can rely on to eat (low quality food, beer, wine)Every ATM is broken and remained so our entire stay (which was 6 days)If you enjoy ocean waves you will not enjoy it here, the ocean we are exposed to is completely flat (maybe this is personal preference).Honestly the only thing that made this trip enjoyable was going to a different area of the ocean and eating at REAL Mexican restaurants downtown. If you want to experience any aspect of Mexican culture, don't choose this whitewashed experience because the Mexicans are unhappy here as well.The "tequila lounge" runs out of of tequila daily LOL, the club is empty at night like why even come for spring breakMy recommendation: choose a less trashy resort, I would even recommend staying at a cheap hotel and experiencing free areas of the beach and downtown restaurants over this deceiving programNow for the pros: they have a lot of chairs on the beach so you can relax in the sun (but why pay $1000+ to lie in the sun?)-the restaurants are quality if you can manage to get in. "Full capacity" is 15-20 people in a restaurant (not helpful when there is 1000+ people here) we didn't even have the opportunity to try half of the restaurants on the resort-good location. Easy to take a cheap bus to downtown or El Rey but there are plenty of great locations in the area along the beachAll in all, this was the worst way to experience Cancun or Mexican culture, there are so many options I can imagine any of them are better than this money sink.Once you give them a down payment they have the right to treat you however they want, which means they have no liabilityIf you are looking to party, grand oasis pyramid Cancun is better, there are beach parties and clubs and the ocean is much better (has waves) however, the service is still a 1/5 and almost impossible to get served food or drinks and is a zoo of college freshman/sophomoresAs you can see I am very disappointed and would not wish this tremendous waste of money on anyone wishing to have a good vacation.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus 24 hour snacks
  • A la carte dinner with reservations
  • Unlimited domestic drinks from 10am to 1am
  • Kayaks
  • Surfboards 
  • Pedalboats
  • Use of fitness centre at the spa
  • Daily activities & nightly entertainment   
  • Kid's club
  • Unlimited golf at nearby golf club

  • 385 rooms 
  • 10 restaurants
  • 24 hour room service
  • Snack bar
  • Bars
  • Pools
  • Fitness centre
  • Spa (fee)
  • Golf nearby

Grand Room

  • 1 king or 2 double beds
  • Air conditioning
  • Pool,lagoon or ocean view (Grand plus room)
  • Tv 42 inch
  • Telephone
  • Hair dryer
  • Amenities
  • Coffee pot
  • Built-in daybed
  • Radio
  • Alarm clock
  • Beach towels
  • Hair dryer
  • USB ports
  • Bath amenities
  • flat screen TV with cable
  • Blackout drapes/curtains
  • Desk/Table
  • Iron & ironing board in room
  • Ipod docking station
  • Rooms can be interconnected to create family suites



  • A la carte for dinner
  • Mexican
  • Guests 16+ only
  • Reservations required
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dos Lunas

  • Buffet for breakfast, lunch and dinner
  • Italian

La Bamba

  • A la carte for lunch and dinner
  • Seafood
  • Reservations required for dinner

Las Palmas

  • Buffet for breakfast, lunch and dinner
  • International

Los Agaves

  • A la carte for dinner
  • Mexican
  • Reservations required

Sushi Bar

  • A la carte for lunch
  • Sushi


  • Buffet for dinner
  • International

Maki Taco

  • A la carte for lunch and dinner
  • Mexican-Japanese fusion

The White Box

  • A la carte for lunch and dinner
  • Gastrobar

Coffee and Me

  • Coffee shop 

La Cantina

  • Cafe

Isla Mujeres

  • Snack bar


  • Tequila Lounge Lobby bar
  • Kuxtal Sports bar
  • Sian Ka'an Beach Club*
  • Wet Bar Poolside bar

*Exclusive to Grand Plus room category guests 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Grand Oasis Palm offers the following Sensoria Spa facilities and treatments:


  • Massage rooms
  • Gym
  • Steam room
  • Beauty Salon


  • Lymphatic drainage massage
  • Therapeutic massage
  • Four hands massage
  • Hot stone massage
  • Chocolate massage
  • Antioxidant massage

Facial treatments

  • Deep cleaning facial
  • Collagen facial
  • Antioxidant facial
  • Keratin facial
  • Organic facial


  • Jade, gold and silver wrap
  • Chocolate wrap
  • Amber and Patchouli wrap
  • Sun repair wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Make up
  • Hair removal
Stay at 1, Play at 8! - Stay at this hotel & have full use of services & facilities of all Oasis hotels. Transportation not included & prior arrangements must be made at the Guest Services Desk.

Bonus - Dine-out program offering a $20US discount for dinner at participating restaurants including La Destilera, Jin An, Crabhouse, Lorenzillos' & La Dolce Vita.

Honeymoon Bonus - Receive priority check-in with welcome cocktail, upgrade to best available room (subject to availability at check-in), king bed (subject to availability at check-in), fruit basket, a bottle of domestic wine, honeymoon dinner with a bottle of house wine. Please request at time of booking & marriage certificate dated within 60 days required. 

Free Weddings - Book a minimum of 5 double rooms & receive a full wedding package at no cost. Please inquire for more details. 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Oasis Palm

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Palm
Boulevard Kukulkan km 4.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.