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Grand Oasis Palm

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Pleasant hotel in Cancun. This resort is perfect for families and mature travelers wanting a relaxing and quiet stay in the strip. The rooms here are well-furnished and always attended by attentive staff. The service here is phenomenal. The food here is a hit or miss. While the quality of the buffet food items are good, the choices have a tendency to get repetitive, especially during breakfast. You'll have to take a gamble at the a la carte restaurants as well. The beach area is one of the better ones found along the strip. There areas where you can easily wade into the water and there are plenty of loungers available. In contrast to the Grand Oasis Cancun, this is a family-friendly resort, offering more opportunity to relax.

A magnificent beachfront resort, with a calm Caribbean sea and sugar white sand.

Location: Beachfront, 25 minutes from Cancun International Airport, 10 minutes to downtown Cancun.

  • Three pools
  • Kid's club
  • Exchange privileges at neighbouring Oasis hotels
  • Room service 24 hours a day
  • "Sensoria Spa"

tripadvisor Traveler Reviews
  • LovedLV : Houston, Texas
An Oasis it's NOT

This is definitely a FAMILY resort. My travel agent didn't advise of that. I was given the choice between Grand Oasis and Oasis Palm, the agent told me the beach was so much better at the Palm. I was in room 733 and it was directly over the entertainment area. The first night I complained because the noise did not stop until 12 midnight. I didn't bother to unpack because I knew I would be delivered. That never happened. I was told the resort was full to capacity. So I suffered dearly each night going to sleep after midnight not by choice. The resort itself is very dated. The best thing about this resort was the STAFF they are so kind and attentive especially Ari. I do not remember all their names. I had the all-inclusive package but I would have happily paid for better tasting fare. You have to pay to use the safe and for Wi-Fi.

  • ioserg : Tlaxcala, Mexico
Great for me and the family

I went to this hotel specially because I have 2 kids and I saw on the internet that this hotel has lots of things for them to do, and it does. They have a room with pool tables, ice hockey, etc. The beach is calm for the kids to go swim, and some cool pool floats.The service was also great!

  • nycqueensmum : New York City, New York
Wonderful Family Vacation!

From the moment we arrived at the Grand Oasis Palm we knew we picked the right vacation hotel for our family. The staff, restaurants, rooms, facilities, and grounds blew us away. Everything was perfect! My children ages, 11,8, and 4, enjoyed the kids club, loved the food and did not want to go home. We cant wait to book our next family vacation at Grand Oasis Palm!!

  • Somer B :
Great vacation

We had such an amazing time at this resort. The staff was very friendly and helpful. We had a beautiful room that was super clean. HUGE beds and I very nicely stocked mini bar! The nightly entertainment was fantastic! We watched a magic show that was amazing and also a Mexican Dance show which was also amazing! There is plenty to do for kids and adults. The food was great! The coffee bar was one of my favorites! They had speciality coffee that was a perfect afternoon pick me up. The beaches were calm, lots of free chairs. It was an overall great trip. We would definitely return to the Grand Oasis! We also celebrated my daughters 7th birthday and they really went above and beyond to make her feel special....cake, balloons and flower petals were all over our room after dinner on her birthday!!!

  • Bonnie C : Vancouver, Canada
Wonderful for families

The team at Oasis Palm were absolutely amazing! They definitely went above and beyond to make you feel like you're a part of their family. Special shout out to Alejandro and Adrian who really made us feel special during our trip as they encouraged us to join in on all activities. We have a 5 and 4 year old and they would play and interact with them making our kids feel extra special. Carlos is a great dancer and will encourage you to dance up a Zumba storm! Olympia and Benjamin were very friendly and attentive to our needs and encouraged us to visit their evening shows. Tix tix is one of the best balloon artists I've ever met and our kids would look forward to seeing him every day. The kids club was great as our kids got to visit the pirate ship, have kid sized pools and beach chairs and always came back with a souvenir to show us what they did. Karen and her colleagues were great interacting with the kids. Our room was always neat and tidy when we came back to our room and Genny was very accommodating when we needed extra towels, etc. It's a family resort and certain areas look older but overall everyone there was really friendly and ready to have a great time. We would come back to stay here again because of the wonderful staff and the various activities they have throughout the day!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus 24 hour snacks
  • A la carte dinner with reservations
  • Unlimited domestic drinks from 10am to 1am
  • Kayaks
  • Surfboards 
  • Pedalboats
  • Use of fitness centre at the spa
  • Daily activities & nightly entertainment   
  • Kid's club
  • Unlimited golf at nearby golf club

  • 385 rooms 
  • 10 restaurants
  • 24 hour room service
  • Snack bar
  • Bars
  • Pools
  • Fitness centre
  • Spa (fee)
  • Golf nearby

Grand Room

  • 1 king or 2 double beds
  • Air conditioning
  • Pool,lagoon or ocean view (Grand plus room)
  • Tv 42 inch
  • Telephone
  • Hair dryer
  • Amenities
  • Coffee pot
  • Built-in daybed
  • Radio
  • Alarm clock
  • Beach towels
  • Hair dryer
  • USB ports
  • Bath amenities
  • flat screen TV with cable
  • Blackout drapes/curtains
  • Desk/Table
  • Iron & ironing board in room
  • Ipod docking station
  • Rooms can be interconnected to create family suites



  • A la carte for dinner
  • Mexican
  • Guests 16+ only
  • Reservations required
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dos Lunas

  • Buffet for breakfast, lunch and dinner
  • Italian

La Bamba

  • A la carte for lunch and dinner
  • Seafood
  • Reservations required for dinner

Las Palmas

  • Buffet for breakfast, lunch and dinner
  • International

Los Agaves

  • A la carte for dinner
  • Mexican
  • Reservations required

Sushi Bar

  • A la carte for lunch
  • Sushi


  • Buffet for dinner
  • International

Maki Taco

  • A la carte for lunch and dinner
  • Mexican-Japanese fusion

The White Box

  • A la carte for lunch and dinner
  • Gastrobar

Coffee and Me

  • Coffee shop 

La Cantina

  • Cafe

Isla Mujeres

  • Snack bar


  • Tequila Lounge Lobby bar
  • Kuxtal Sports bar
  • Sian Ka'an Beach Club*
  • Wet Bar Poolside bar

*Exclusive to Grand Plus room category guests 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Grand Oasis Palm offers the following Sensoria Spa facilities and treatments:


  • Massage rooms
  • Gym
  • Steam room
  • Beauty Salon


  • Lymphatic drainage massage
  • Therapeutic massage
  • Four hands massage
  • Hot stone massage
  • Chocolate massage
  • Antioxidant massage

Facial treatments

  • Deep cleaning facial
  • Collagen facial
  • Antioxidant facial
  • Keratin facial
  • Organic facial


  • Jade, gold and silver wrap
  • Chocolate wrap
  • Amber and Patchouli wrap
  • Sun repair wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Make up
  • Hair removal
Stay at 1, Play at 8! - Stay at this hotel & have full use of services & facilities of all Oasis hotels. Transportation not included & prior arrangements must be made at the Guest Services Desk.

Bonus - Dine-out program offering a $20US discount for dinner at participating restaurants including La Destilera, Jin An, Crabhouse, Lorenzillos' & La Dolce Vita.

Honeymoon Bonus - Receive priority check-in with welcome cocktail, upgrade to best available room (subject to availability at check-in), king bed (subject to availability at check-in), fruit basket, a bottle of domestic wine, honeymoon dinner with a bottle of house wine. Please request at time of booking & marriage certificate dated within 60 days required. 

Free Weddings - Book a minimum of 5 double rooms & receive a full wedding package at no cost. Please inquire for more details. 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Oasis Palm

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Palm
Boulevard Kukulkan km 4.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.