Grand Oasis Palm

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Pleasant hotel in Cancun. This resort is perfect for families and mature travelers wanting a relaxing and quiet stay in the strip. The rooms here are well-furnished and always attended by attentive staff. The service here is phenomenal. The food here is a hit or miss. While the quality of the buffet food items are good, the choices have a tendency to get repetitive, especially during breakfast. You'll have to take a gamble at the a la carte restaurants as well. The beach area is one of the better ones found along the strip. There areas where you can easily wade into the water and there are plenty of loungers available. In contrast to the Grand Oasis Cancun, this is a family-friendly resort, offering more opportunity to relax.


Overview
A magnificent beachfront resort, with a calm Caribbean sea and sugar white sand.

Location: Beachfront, 25 minutes from Cancun International Airport, 10 minutes to downtown Cancun.

Highlights
  • Three pools
  • Kid's club
  • Exchange privileges at neighbouring Oasis hotels
  • Room service 24 hours a day
  • "Sensoria Spa"

tripadvisor Traveler Reviews
  • Deanna F : Sherwood Park, Canada
Surprise Upgrade

We traveled originally to the Oasis Smart Cancun and were prepared for our second visit there. In arrival we were asked if we wanted to upgrade to the all inclusive Grand Oasis Palm...sure! No food costs for the week and a beach! Our check in was great with Luis, he was very friendly with impeccable English. He remembered me each time I came to the desk and was always pleasant with a great sense of humor. Our room was on the fifth floor. Only one elevator which ended up being very slow at times but we managed. The housekeeping staff used this elevator as well when they have their own service elevator so this did not help the situation. Our room was just fine,we had two queen beds pushed together which were very comfortable and we got plenty of sleep. Large stand up shower, ocean view, no balconies on this side. Room was always kept clean by Libia Pat, such a doll. Grounds are well kept, this is a relatively small resort which we liked. Beach was nice, no complaints there. How can you complain about the beautiful turquoise sea and white sand every day! Pools were decent, water very cool but nice. My only complaint would be to have at least one adult pool. Seems everywhere is a kid haven. My suggestion would be where the swim up bar is, seems silly or wrong to have kids hanging off the bar in a pool. Food, well we noticed a huge disconnect between the buffet food and the al a carte restaurants. Buffet was very mediocre at best. We felt off most of the week with regard to tummy upset, we have traveled to Mexico lots and this was a first for us. We finally stayed away from eggs and meats in the morning and it seemed to help. Al a cartes such as White Box, Carries and Agaves were beyond exceptional. Careyes was particularly good and really should be showcased for their detail and quality. So good! Service at the restaurants was also exceptional. Snacks bar was very inconsistent. Condiments not always available from one night to the next. Some nights packets of condiments, the next would be a watered down bucket of ketchup which was quite gross. The packets are way more hygienic especially since everyone seems to be quite enebriated at 1 am and their level of cleanliness goes downhill. We spent most of our evenings at the Cantina and quickly learned it to be a great place. Not only did we make lasting friendships from around the world, we had the best service and also now consider these servers friends. Many thanks to Jorge, Daniel, Raul, everyone. It was your personalities, wit and attention that superceded any of the negative we may have experienced. Big H our beach club server, we had the pleasure of developing a relationship and it was a pleasure to see him for 7 straight days. Tequila bar has the best singer on Thursday and Friday's. This girl should be an international star and we were blown away by her talent! Amazing!! Thanks to Minkar and trying to help out in anyway he could, what a super guy. All I can say is that every resort has its ups and downs and we have never found the perfect one, however, we felt the Grand Oasis Palm left us with enough gratification with staff and fun that we would likely return. We had a great time and were thankful for the experience.

  • Simone H :
Nothing special about this hotel

Ok, I have to admit that I am comparing the Grand Oasis Palm to the hotel we used to stay it (and that is unfortunately not part of our time-share agreement any more)The hotel looks nice and the check-in was without any problems, although we arrived a day later than expected. When we came to our room, we realized that we had to get another room (we have a son and do not want to share a king size bed with him) We got a new room right away, no problem at all.The room is a normal size and it was clean, it has a mini bar that is stocked with water, soft drinks and beer. The mini bar is free of charge, it is restocked once a day. There is also a coffee maker in the room. The room got cleaned every day, but the coffee was not refilled and the water and soap in the bathroom was not restocked. Maybe the service just forgot about that and we could have easily let it restocked with a simple phone call.Our 9 year old son was looking forward to the kids club. When we visited the kids club it was empty. No one came to greet him or tried to engage him into an activity. After 5 min he was done with the club and never wanted to be back again. Poor parents!He liked one of the pool though. It has a giant trampoline and a slide you have to climb first. He spent a lot of time there.He also liked the beach, which was ok clean, the calm and warm water and the opportunity to go paddling. We heard a lot about the restaurants of the hotel, but weren't able to try a lot. So we got stuck at the two buffet restaurants that were open at that time. Our son enjoyed the pasta that was made fresh right before him, I was missing the guacamole. :-)) Maybe it is not authentic Mexican, I don't know.My husband especially enjoyed that the snack bar was offering sushi, so he was happy as well. He was not happy about the gym, though. Today is Thursday and by now, both treadmills are not in a working condition. The bikes were functioning but he was not able to adjust the hight of the seats. Not very comfortable.So all in all- it is ok, but just nothing special, not a hotel I would visit a second time.

  • Bonnie H : Fort Collins, Colorado
My love-hate relationship with the Grand Oasis Palm

I love: Careyes....... Incredible food and an incredible staff: Pablo, Justino, Marco and Augustino MakiTaco..... Great food served by the fantastic Louis White Box.... More Great food and incredible staff: Giovanni and AndresLos Agaves, La Bamba, Las Palmas, Sushi Bar and snack shack all feature great food. The staff at all the food venues are fantastic.I hate: never being sure what type of room you are booking. What upgrade options are available and how they change the room. This last trip, the picture of room I booked was not the room we got. Grand Oasis Palm had incorporated a section of the Oasis Palm and that is where we were placed. It was not what I booked! So I was a very unhappy camper. This was our 8th stay at the Grand Oasis Palm and I know what room type I want and I am willing to pay a bit more to get it. I am also a member of the Lifestyles package that was being sold at the Oasis resorts but is useless!

  • Michaela H : Whitby, United Kingdom
WORST HOTEL EVER - AVOID

Mistakenly thought this is a 5 star? This must be a mis print on the website. Arrived after a 10hr flight (14hrs total travel) directed to the 7th floor, not shown, one lift, the other out of order for the full 10 days (to service 8 floors!!) The corridor smelt very strongly of sewage.we advised reception and they sprayed air freshener. I can believe nobody else has mentioned this but this hotel DOESNT HAVE BALCONIES!! Unless you are on the ground floor. What beach hotel is built without a balcony? The next morning we requested a room change, mainly due to the smell and 2ndly no balcony. We were moved to ground floor with a patio although the patio door was broken, it had no handle and was "locked" by a pole wedged in the track, to open you had to try and slide the very old aluminum frame along. This room also smelt of sewage, so we kept the plug holes covered with towels, the shower never drained away despite being looked at by maintainence and stagnent water sat there the whole time. The bath towels were threadbare, grey and rough, no robes supplied. Coffee was replaced on the odd day but the teabags were never replenished. Wifi is $10usd a day! Shocking price it should be free in a "5 star" safe is also charged for use. There is nowhere to relax here, the "quiet pool" is shaded by trees and full of kids. The other pool has dreadful dated trance/rave music BLASTING all day, the sun loungers are covered with bird droppings. The beach is dirty, you need to clean up yesterdays plastic cups, sauce sachets etc before sitting, most loungers are broken and 60% of the beach is a volleyball court. The other half of the beach you have the music to suffer. Food is cold in the restaurants no matter what time you go. The a la carte's will throw 6 courses at you in under 20 mins. There is no shop either you have to go next door where they charge $28 usd for $11 usd sun oil! No entertainment just the same mexican band EVERY night, but as 80% of the guests are mexican i guess thats why! We had a "late checkout" on our paperwork but reception refused it, despite a probable 30% occupancy. Nowhere to leave your luggage on departure, it sits on the steps at the front of the hotel so from 12 noon we sat in reception with no aircon and no wrist band and nowhere to purchase a drink. The rude man on reception Eduardez Durham is in the wrong job! Very very rude and unhelpful as are all of them, not one Of them could direct us to a restaurant yet i assume they are local? Just couldnt be bothered! Tried to charge us for mini bar, they couldnt tell us what we had tho! Therefore it was waived but by reading other reviews this is the hotel trying it on. Dont try and get any sleep here the doors are not fire doors, they dont seal (see pics) and the maids are ringing to service the room from 730am! Great when you get in from the clubs at 4am - NOT. All in all the worst 10 days of our life and £2500 totally wasted.The only saving grace of this hotel is "Coffee and me" the girls in there are OUTSTANDING and the rest of the staff should learn from them.If you are british i would book elsewhere, we would never return even if it was free. .Dreadful experience.Note the dust on the photos too.

  • GreenSkyGirl : Abbotsford, Canada
Good enough time, but wouldn’t go back.

Interesting story: we didn’t actually book this resort. We were booked at the much smaller, not all-inclusive Oh! Urban Oasis off the beach, and their elevator was broken, so they took us to the Grand Oasis Palm at no extra charge. We were stoked for the huge upgrade, so when things weren’t so great we reminded ourselves that the whole place was a bonus. Anyway, The White Box was a great dining experience (adults only) and no reservations required. A lot of them do require reservations and we were turned away from places that didn’t seem all that busy. The buffet (which we ate at for breakfast) was not very good. The food was often cold, and the pastries were not fresh. The elevators are very small and hot, and renovations were underway during our stay, and they were very noisy. I think plumbing work was being done because it sounded like a hammer was being smashed on them, and the noise really travelled. An alarm (maybe from the elevator) went off a lot. Also, the room AC isn’t really proper AC, it just cools the room a bit. We thought it was broken and went downstairs to ask to have it looked at (phone did not work) and the worker just unlocked the door and walked right in when we were there! Have you never heard of knocking??!!The staff were fairly attentive but not exactually friendly. Perhaps we’re just accustomed to all the smiles that come with service in Canada? Also, wifi and safe cost extra. Not cool for an all inclusive. Anyway, we’re glad we didn’t actually pay for what we got. I would have wanted more for the price.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch & dinner plus 24 hour snacks
  • A la carte dinner with reservations
  • Unlimited domestic drinks from 10am to 1am
  • Kayaks
  • Surfboards 
  • Pedalboats
  • Use of fitness centre at the spa
  • Daily activities & nightly entertainment   
  • Kid's club
  • Unlimited golf at nearby golf club


  • 385 rooms 
  • 10 restaurants
  • 24 hour room service
  • Snack bar
  • Bars
  • Pools
  • Fitness centre
  • Spa (fee)
  • Golf nearby

Grand Room

  • 1 king or 2 double beds
  • Air conditioning
  • Pool,lagoon or ocean view (Grand plus room)
  • Tv 42 inch
  • Telephone
  • Hair dryer
  • Amenities
  • Coffee pot
  • Built-in daybed
  • Radio
  • Alarm clock
  • Beach towels
  • Hair dryer
  • USB ports
  • Bath amenities
  • flat screen TV with cable
  • Blackout drapes/curtains
  • Desk/Table
  • Iron & ironing board in room
  • Ipod docking station
  • Rooms can be interconnected to create family suites

Restaurants

Careyes

  • A la carte for dinner
  • Mexican
  • Guests 16+ only
  • Reservations required
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dos Lunas

  • Buffet for breakfast, lunch and dinner
  • Italian

La Bamba

  • A la carte for lunch and dinner
  • Seafood
  • Reservations required for dinner

Las Palmas

  • Buffet for breakfast, lunch and dinner
  • International

Los Agaves

  • A la carte for dinner
  • Mexican
  • Reservations required

Sushi Bar

  • A la carte for lunch
  • Sushi

Sisal

  • Buffet for dinner
  • International

Maki Taco

  • A la carte for lunch and dinner
  • Mexican-Japanese fusion

The White Box

  • A la carte for lunch and dinner
  • Gastrobar

Coffee and Me

  • Coffee shop 

La Cantina

  • Cafe

Isla Mujeres

  • Snack bar

Bars

  • Tequila Lounge Lobby bar
  • Kuxtal Sports bar
  • Sian Ka'an Beach Club*
  • Wet Bar Poolside bar

*Exclusive to Grand Plus room category guests 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.


Grand Oasis Palm offers the following Sensoria Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Steam room
  • Beauty Salon

Massages

  • Lymphatic drainage massage
  • Therapeutic massage
  • Four hands massage
  • Hot stone massage
  • Chocolate massage
  • Antioxidant massage

Facial treatments

  • Deep cleaning facial
  • Collagen facial
  • Antioxidant facial
  • Keratin facial
  • Organic facial

Wraps

  • Jade, gold and silver wrap
  • Chocolate wrap
  • Amber and Patchouli wrap
  • Sun repair wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Make up
  • Hair removal
Stay at 1, Play at 8! - Stay at this hotel & have full use of services & facilities of all Oasis hotels. Transportation not included & prior arrangements must be made at the Guest Services Desk.

Bonus - Dine-out program offering a $20US discount for dinner at participating restaurants including La Destilera, Jin An, Crabhouse, Lorenzillos' & La Dolce Vita.

Honeymoon Bonus - Receive priority check-in with welcome cocktail, upgrade to best available room (subject to availability at check-in), king bed (subject to availability at check-in), fruit basket, a bottle of domestic wine, honeymoon dinner with a bottle of house wine. Please request at time of booking & marriage certificate dated within 60 days required. 

Free Weddings - Book a minimum of 5 double rooms & receive a full wedding package at no cost. Please inquire for more details. 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Oasis Palm
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Palm
Boulevard Kukulkan km 4.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.