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Grand Oasis Palm

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Pleasant hotel in Cancun. This resort is perfect for families and mature travelers wanting a relaxing and quiet stay in the strip. The rooms here are well-furnished and always attended by attentive staff. The service here is phenomenal. The food here is a hit or miss. While the quality of the buffet food items are good, the choices have a tendency to get repetitive, especially during breakfast. You'll have to take a gamble at the a la carte restaurants as well. The beach area is one of the better ones found along the strip. There areas where you can easily wade into the water and there are plenty of loungers available. In contrast to the Grand Oasis Cancun, this is a family-friendly resort, offering more opportunity to relax.

A magnificent beachfront resort, with a calm Caribbean sea and sugar white sand.

Location: Beachfront, 25 minutes from Cancun International Airport, 10 minutes to downtown Cancun.

  • Three pools
  • Kid's club
  • Exchange privileges at neighbouring Oasis hotels
  • Room service 24 hours a day
  • "Sensoria Spa"

tripadvisor Traveler Reviews
  • LunGray : Toronto, Canada
Gourmet meals at family resort

We enjoyed a romantic meal at the fabulous White Box restaurant featuring creative tapas and wonderful wines. We received a warm welcome from Tiare and were given five-star service by Giovanni and Andrés. It was a delicious, relaxing interlude at an otherwise busy resort where the kids were our main focus. Highly recommend The White Box for couples who want a romantic escape (either from kids or the hot sun on the beach). Muchísimas gracias for a lovely experience.

  • AliceLe5 : Ottawa, Canada
Great Stay

We just returned from a one week vacation at Grand Oasis Palm. Overall, we enjoyed our stay. We are a family of 4 with kids ages 7 & 4.We paid extra for an ocean view room and this is what we got. The only thing I didn't like about the room was that it didn't have a balcony. However, there was enough space, comfortable beds, lots of pillows and it was clean. The fridge in our room didn't work, but it wasn't a big issue for us and didn't bother complaining about it.Other reviews say the elevators are slow and always a long line. Yes, at peak times they are busy, but others times during the day we did not have a problem. Our room was on the 5th floor so taking the stairs was not a big deal for us.Food was good. I must say I did not have a bad meal. We were not able to try to adult only restaurants as we had our kids with us. We did eat at Maki Taco twice and this was our favourite. Our son has a peanut allergy and when we notified the wait staff, they were very understanding and made suggestions on what would be suitable for him to eat. Not one of us were sick the whole week.All staff we encountered were very friendly and helpful. The only rude people we encountered were other guests, especially at the buffets. Also, it seemed every night between 2:30-4:00am people coming back to their rooms were very noisy, talking loud, having conversations, thinking they were the only ones in the building. This was very annoying. It's not the hotel's fault, just people who lack common sense.We took public buses, Uber, & a taxi without any problems. Bus drivers will wait for you to cross the street if you're trying to catch the bus, they were all very friendly. The public bus comes every 5 minutes.The grounds are very clean. Staff are constantly cleaning all areas. If you need change in U.S. dollars just ask the wait staff or bell boys. They were happy to make change for us any time we asked.My kids did not make use of the kids club as this was a family vacation, so I can't comment on that.Overall we had a great stay. The resort is very big and very busy and we made the best of it.

  • Amanda A :
Apple Vacations

After reading the reviews we were more than hesitate not to cancel. So glad we didn't. Food isn't 5 star and there is a wait at the elevators but this place has been top notch. The staff works around the clock and it is a reflection on how clean it is. Rooms are great. Pool is nice and beach is good. Definitely worth the money paid. Advice is to book through Apple. There is an on-site rep that has catered and walked us through everything from the moment we walked in the door.

  • elvia145 :
Don't go in April!

Overall it was a nice hotel. April is not a good month to go to this resort. No chairs to relax at the beach or pool. Tried to make reservations to 2 different restaurants and wasn't able to. I was suppose to be upgraded because I was staying at the Grand Oasis but didn't make a difference. Sushi restaurant was great! The kids room is 100%!! My daughter loved it. Many activities for youth. Great location, but overall resort needs updating.

  • Alisha M :
Can't wait to go back!

We were SO pleasantly surprised by this resort. AMAZING food, very clean and VERY friendly staff, and so much to do for all ages! We love to travel and experience new places, but I will be surprised if we don't end up going back. In addition, we found, for the first time ever, a VERY talented photographer who took my favorite family photos ever. . and we've tried several times! When you go, ask for Xavier in photos and you won't be sorry. Also, Justino at Careyes restaurant will give you a dinner experience not soon to be forgotten! Thank you to all!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner plus 24 hour snacks
  • A la carte dinner with reservations
  • Unlimited domestic drinks from 10am to 1am
  • Kayaks
  • Surfboards 
  • Pedalboats
  • Use of fitness centre at the spa
  • Daily activities & nightly entertainment   
  • Kid's club
  • Unlimited golf at nearby golf club

  • 385 rooms 
  • 10 restaurants
  • 24 hour room service
  • Snack bar
  • Bars
  • Pools
  • Fitness centre
  • Spa (fee)
  • Golf nearby

Grand Room

  • 1 king or 2 double beds
  • Air conditioning
  • Pool,lagoon or ocean view (Grand plus room)
  • Tv 42 inch
  • Telephone
  • Hair dryer
  • Amenities
  • Coffee pot
  • Built-in daybed
  • Radio
  • Alarm clock
  • Beach towels
  • Hair dryer
  • USB ports
  • Bath amenities
  • flat screen TV with cable
  • Blackout drapes/curtains
  • Desk/Table
  • Iron & ironing board in room
  • Ipod docking station
  • Rooms can be interconnected to create family suites



  • A la carte for dinner
  • Mexican
  • Guests 16+ only
  • Reservations required
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Dos Lunas

  • Buffet for breakfast, lunch and dinner
  • Italian

La Bamba

  • A la carte for lunch and dinner
  • Seafood
  • Reservations required for dinner

Las Palmas

  • Buffet for breakfast, lunch and dinner
  • International

Los Agaves

  • A la carte for dinner
  • Mexican
  • Reservations required

Sushi Bar

  • A la carte for lunch
  • Sushi


  • Buffet for dinner
  • International

Maki Taco

  • A la carte for lunch and dinner
  • Mexican-Japanese fusion

The White Box

  • A la carte for lunch and dinner
  • Gastrobar

Coffee and Me

  • Coffee shop 

La Cantina

  • Cafe

Isla Mujeres

  • Snack bar


  • Tequila Lounge Lobby bar
  • Kuxtal Sports bar
  • Sian Ka'an Beach Club*
  • Wet Bar Poolside bar

*Exclusive to Grand Plus room category guests 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Grand Oasis Palm offers the following Sensoria Spa facilities and treatments:


  • Massage rooms
  • Gym
  • Steam room
  • Beauty Salon


  • Lymphatic drainage massage
  • Therapeutic massage
  • Four hands massage
  • Hot stone massage
  • Chocolate massage
  • Antioxidant massage

Facial treatments

  • Deep cleaning facial
  • Collagen facial
  • Antioxidant facial
  • Keratin facial
  • Organic facial


  • Jade, gold and silver wrap
  • Chocolate wrap
  • Amber and Patchouli wrap
  • Sun repair wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Make up
  • Hair removal
Stay at 1, Play at 8! - Stay at this hotel & have full use of services & facilities of all Oasis hotels. Transportation not included & prior arrangements must be made at the Guest Services Desk.

Bonus - Dine-out program offering a $20US discount for dinner at participating restaurants including La Destilera, Jin An, Crabhouse, Lorenzillos' & La Dolce Vita.

Honeymoon Bonus - Receive priority check-in with welcome cocktail, upgrade to best available room (subject to availability at check-in), king bed (subject to availability at check-in), fruit basket, a bottle of domestic wine, honeymoon dinner with a bottle of house wine. Please request at time of booking & marriage certificate dated within 60 days required. 

Free Weddings - Book a minimum of 5 double rooms & receive a full wedding package at no cost. Please inquire for more details. 

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Grand Oasis Palm

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Oasis Palm
Boulevard Kukulkan km 4.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.