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Hard Rock Hotel Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Hard Rock Hotel is a funky resort. They recently remodeled some aspects of the resort. The rooms are spacious and the remodeling made for great decor in the suites. The staff is what makes this resort top-notch. The team bends over backwards for their clients, ensuring that all of their needs and concerns are attended to. They're also incredibly efficient when it comes to serving guests. The hotel can be incredibly busy, and the staff will work quickly to ensure OK food items to choose from. Like most resorts, the choices here with regards to buffet items have a tendency to be quite repetitive. The resort has a tendency to get a bit loud with music during the day. Sometimes, this can go right into the evening, making the ambiance a bit disruptive. However, there is a great world-class spa in this resort that remedies any complaints regarding the disruptive noise.


Overview
A fun-seekers paradise! Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock Hotel Cancun delivers fantastic service, luxurious accommodations and everything you need to fulfill your rock n' roll dreams including acclaimed restaurants, bars and lounges, expansive poolscape and a spa with outdoor massage areas.

Location: Directly on the beach, 20 min drive to downtown, 20 min from the airport.

Highlights
  • Room serivice 24 hours a day
  • Awarded with the "AAA Four Diamond Award"
  • Awarded with the "TripAdvisor Certificate of Excellence"
  • Free wifi throughout hotel
  • Kid's Club
  • "Rock Spa"

tripadvisor Traveler Reviews
  • Kevin H :
Winter getaway!

We stayed at the Hard Rock Cancun for a week. It was our first time in that property. We had an amazing time. We ate twice at Ipanema because we are meet lovers, food was good and service terrific. The hotel is convenient located 20 min away from airport and near to the clubs. Bus ride is $1 one way and it can take you down to the city and market 28. Hotel seems to be well maintained and it is always clean. People work really hard at the hotel and they take good care of you. Special thanks to Marco concierge he made us feel like rockstars and guided us during our stay.Gracias amigos!!!

  • kasinas : Longmeadow, Massachusetts
Great Service and Location

Staying at the Hard Rock was tons of fun. The hotel and grounds were so clean - they were constantly cleaning. The food was great and the service was fantastic. Everyone was so nice and friendly. The pool and beach were beautiful.

  • djtwigg : Edgewater, Maryland
Vacation

Just come back from vacation for a week. Great place but the staff made it completely. People like Ari in the concierge group, Willy at the smash bar, Carlos at Ciao restaurant and the Rock who was an announcer. Also, Denice with resort services. All these people made it a great vacation and a great experience. The service and personality of the staff was incredible. Everyone went out of their way to make you feel welcome. Great vacation. I am a member so I will be back.Denny Twigg

  • Ana M : Cancun
Miss Andrade

Excellent hotel, great location, very comfortable rooms with hydro massage bath and a very nice shower, wonderful staff, great variety in restaurants and entertainment, and a fabulous pool with a view to die for.

  • Gemma V : Reading, United Kingdom
It was ok but I expected better

I was not impressed and will not go to such a large resort again. The service was not great I did experience a few helpful staff members to help us with a couple of issues we had but unfortunately also had dealings with rude and unhelpful staff members. I was expecting a follow up or some contact from the hotel after we left because they were made aware that we left unhappy but that did not happen. The pools were lovely and there was a good and constant supply of average food. There was also a constant supply of healthy food fruit etc which was nice but you would expect that with the price you pay. The entertainment was good and the entertainment staff were friendly also the kids club was very good my son went a few times and I spent some time in there and the staff in there are great with the kids.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service (once per day)
  • A la carte dining w/reservations
  • Unlimited Domestic and select International drinks
  • Theme parties
  • Lounge chair and towel service
  • Non-motorized watersports at Sun Palace Marina:
  • Kayaking
  • Pedal boats
  • Windsurfing
  • Introductory scuba diving lesson in pool
  • Day and night tennis
  • Volleyball
  • Basketball
  • Billiards
  • Ping-pong
  • Unlimited tours including Chichen-Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Ek-Balam/Valladolid, Paradise Snorkeling & Wet 'N Wild
  • Daily activities
  • Nightly entertainment  
  • 601 luxurious rooms
  • 6 restaurants
  • 7 bars and lounges
  • 36-hole mini-golf course
  • 600 seat amphitheatre
  • 2 (lit) tennis courts
  • Fitness centre
  • Spa (fee)
  • Sauna & Steambath
  • Gift shop
  • Beauty salon
  • Massage services (fee)
  • Laundry service (fee)
  • Car rental
  • Doctor on call 24 hrs (fee)
  • Free WiFi

Deluxe

  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service
  • Turndown service
  • Maximum occupancy 4 people

Deluxe Gold

  • Lagoon view
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service
  • Turndown service
  • Deluxe Gold Pure hypo-allergenic rooms availabe
  • Maximum occupancy 4 people

Deluxe Platinum

  • Ocean view
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service
  • Turndown service
  • Maximum occupancy 4 people

Deluxe Diamond

  • Double hydro spa tub
  • Private bath with shower
  • Balcony with chairs and a table
  • Liquor dispenser with premium brands
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • DVD/CD player
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size) I
  • ndividually controlled A/C
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • Nightly Petit Fours
  • Turndown service
  • Pillow menu
  • Aromatherapy
  • Exclusive beach bag (one per room/per stay)
  • Pre-order breakfast the night before
  • Access to VIP pool, Beach and Lounge areas
  • Ocean view in the best locations
  • Maximum occupancy 2 persons (adults only)

Deluxe Platinum Rock Royalty

  • Rock Royalty Personal Assistant (7am to 11pm)
  • Ironing Service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks and mix program
  • Access to Rock Royalty areas at the pool, lounge and beach
  • Complimentary 25-minute couple's massage at the Rock Spa 
  • VIP Check in
  • Late check out (until 3pm available upon request and availability)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds ($)
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Premium Liquor dispenser - Absolut, Bacardi White, Johnny Walker Black Label, Jose Cuervo Especial
  • Mini bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush Bathrobes & slippers
  • Sleeping Mask
  • Loofah Sponge and Bath Salts
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer Iron/ironing board
  • Free wireless internet
  • 24-hour room service with select a la carte menu
  • Turndown service
  • Ocean View
  • Maximum occupancy 2 persons (adults only)

Deluxe Family

  • 1 kind bed and 2 double beds 
  • 2 bedrooms
  • Double hydro spa tub in each room
  • Private bath with double showers
  • Balcony with two chairs and table
  • A mini bar with drinks the kids will like as well as a variety of adult beverages (soda, bottled water, juice & domestic beer)
  • Liquor dispenser
  • LCD TV with satellite in each bedroom
  • Xbox 360, with a selection of DVD's & Xbox games available upon request
  • Purified water
  • Rock Spa® bath amenities
  • L'Oreal Kids bath amenities
  • Adult and kids bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service (special kid's menu)
  • Turndown service
  • In-room family guide with activities schedule
  • Kids beach toys
  • Family welcome amenities
  • Lagoon view
  • Minimum occupancy of 3 adults, Maximum occupancy og 6 guests (including children and infants)

Rock Suite Platinum

  • 1 kind bed and 2 double beds 
  • 2 bedrooms
  • Dining and living area
  • Double hydro spa tub in each room
  • Private bath with double showers
  • Private terrace with lounge chairs and table
  • A mini bar with  soda, bottled water, juice & domestic beer
  • Liquor dispenser
  • LCD TV with satellite in each bedroom
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service 
  • Nightly Petit Fours
  • Turndown service
  • Pillow menu
  • Aromatherapy
  • Exclusive beach bag (one per room / per stay)
  • Personal Assistant (7am-11pm)
  • Ironing Service (2 items per person/per stay)
  • Express Luggage Delivery
  • Complimentary Shoe Shine
  • Spa Tub Preparation (with 24-hour notice)
  • Personal Assistance with Reservations (on and off property)
  • Priority Reservations to picks and mix Programs
  • Access to VIP Pool, Beach and Lounge Areas
  • Ocean or Lagoon view or Ocean and Lagoon view
  • Maximum occupancy 6 guests

Rock Star Suite

  • Rock Royalty Personal Assistant (7am to 11pm)
  • Ironing Service (2 items per person/per stay)
  • Dining and living area
  • Upgraded full-size Rock Spa bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks and mix program
  • Access to Rock Royalty areas at the pool, lounge and beach
  • Complimentary 25-minute couple's massage at the Rock Spa
  • VIP Checkin and checkout
  • Late checkout available (until 3pm - available upon request)
  • Complimentary beach bag (1 per room/per stay)
  • Espresso/American coffee maker
  • Direct dial telephone
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service from select restaurant menus
  • Rock Royalty Level - Check-out Service (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds ($)
  • Double hydro spa tub
  • Private bath with shower
  • Two-story terrace with lounge chairs and table
  • Premium Liquor dispenser Absolut, Bacardi White, Johnny Walker Black Label, José Cuervo Especial
  • Mini bar with soda, bottled water, juice, domestic beer and snacks
  • Home Theater and surround sound music system and blue-ray player  
  • 58inch high-definition plasma TV
  • Bluetooth-enabled wireless alarm clock radio
  • DVD/CD player upon request
  • Purified water
  • Plush Bathrobes & slippers
  • Loofah Sponge
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Turndown service
  • Ocean view
  • Maximum occupancy 4 adults


Restaurants

Zen

  • Breakfast buffet, A la carte for lunch and dinner
  • Asian
  • Reservations required for Teppanyaki 

Ciao

  • Buffet for breakfast, A la carte for dinner
  • Italian

Ipanema

  • A la carte for dinner
  • Brazilian steakhouse

The Market

  • Buffet for breakfast, lunch and dinner
  • International

Frida

  • A la carte for lunch and dinner
  • Mexican

Pizzeto

  • A la carte for lunch and dinner
  • American

Bars

  • Smash Lobby bar
  • Dive Pool Bar
  • Float Pool Bar
  • Amphitheatre Bar
  • Splash Swim up Bar
  • Diego Cocktail bar

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Hard Rock Cancun offers the following Rock Spa facilities and treatments:

Facilities

  • Massage rooms
  • Whirlpool bath
  • Gym

Massages

  • Couples massage
  • Aromatherapy massage
  • Deep tissue massage
  • Reflexology massage
  • Mud massage
  • Hot stone massage

Facial treatments

  • Antioxidant facial
  • Vit C facial
  • Sensitive facial
  • Purifying facial
  • Detoxifying facial
  • Facial for him

Wraps

  • Aloe and mint wrap
  • Chocolate wrap
  • Sea plant wrap
  • Lipo-stock wrap

Other treatments

  • Body exfoliation



Stay at 1 play at 8 - Eat and Play at All Palace Resorts. When you stay at any Palace Resorts properties, you are welcome to enjoy the facilities and restaurants of all of them. Scheduled transportation is available at select resorts. If there is no transportation available guests are responsible for the cost to and from other Palace Resorts.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hard Rock Hotel Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hard Rock Hotel Cancun
Boulevard Kukulcan Km 14.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.