• Hard Rock Hotel Cancun

    Cancun, Mexico
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Our Opinion

The Hard Rock Hotel is a funky resort. They recently remodeled some aspects of the resort. The rooms are spacious and the remodeling made for great décor in the suites. The staff is what makes this resort top-notch. The team bends over backwards for their clients, ensuring that all of their needs and concerns are attended to. They're also incredibly efficient when it comes to serving guests. The hotel can be incredibly busy, and the staff will work quickly to ensure OK food items to choose from. Like most resorts, the choices here with regards to buffet items have a tendency to be quite repetitive. The resort has a tendency to get a bit loud with music during the day. Sometimes, this can go right into the evening, making the ambiance a bit disruptive. However, there is a great world-class spa in this resort that remedies any complaints regarding the disruptive noise.

Hard Rock Hotel Cancun

A fun-seekers paradise! Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock Hotel Cancun delivers fantastic service, luxurious accommodations and everything you need to fulfill your rock n' roll dreams including acclaimed restaurants, bars and lounges, expansive poolscape and a spa with outdoor massage areas.

Location: Directly on the beach, 20 min drive to downtown, 20 min from the airport.

Hard Rock Hotel Cancun Reviews

  • TripAdvisor Reviews
  • Hard Rock Hotel Cancun
    • TripAdvisor Traveler Rating
      Hard Rock Hotel Cancun Rating 3619 Reviews
    • Location
    • Sleep Quality
    • Rooms
    • Service
    • Value
    • Cleanliness

    TripAdvisor® Traveler Reviews

    Hard Rock Rock

    great place to spend time with family the resort is very nice clean and well maintain Very friendly staff food is very delicious first class drinks polls are very clean i will recommend to every one... Read Full Review

    2016-09-27 - Reviewed By : gullkhan - Brooklyn, New York
    Family Vacation

    It was perfect place for our family. Everything about it was great. Definitely would go there again on our next vacation. The food and service was great. We loved all the amenities and extras for... Read Full Review

    2016-09-27 - Reviewed By : nmati2016 - Pompton Lakes, New Jersey
    Best Resort in Cancun

    Once again we went "Back to the Jungle"... and was treated like ROCK STARS from when we walked thru the doors until we got in our transportation (reluctantly) to go home... the entertainment staff... Read Full Review

    2016-09-27 - Reviewed By : skiguy333 - Norfolk, Virginia

Hard Rock Hotel Cancun Deals

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Hotel Amenities


  • 601 luxurious rooms
  • 1 buffet restaurant
  • 4 a la carte restaurants, dress code & reservations required
  • Snack bar
  • 3 bars including swim-up pool bar
  • 3 Interconnected swimming pools
  • 36-hole mini-golf course
  • 600 seat amphitheatre
  • 2 (lit) tennis courts
  • Fitness centre
  • Spa (fee)
  • Sauna & Steambath
  • Gift shop
  • Beauty salon
  • Massage services (fee)
  • Laundry service (fee)
  • Car rental
  • Doctor on call 24 hrs (fee)
  • Free WiFi


Rooms include:
  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar
  • Liquor dispenser
  • In-room safe
  • Full bathroom
  • Double Jacuzzi
  • Balcony or terrace, lagoon or ocean view
  • Max occupancy 4 persons  

All Inclusive Features

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service (once per day)
  • A la carte dining w/reservations
  • Unlimited Domestic and select International drinks
  • Theme parties
  • Lounge chair and towel service
  • Non-motorized watersports at Sun Palace Marina:
  • Kayaking
  • Pedal boats
  • Windsurfing
  • Introductory scuba diving lesson in pool
  • Day and night tennis
  • Volleyball
  • Basketball
  • Billiards
  • Ping-pong
  • Unlimited tours including Chichen-Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Ek-Balam/Valladolid, Paradise Snorkeling & Wet 'N Wild
  • Daily activities
  • Nightly entertainment  

Kids Deals

Kids Deals - Kids under 4 stay and eat free when sharing with 2 adults. Discounted rates available for kids 4-17 years.

For the Kids - Little Big Club for 4-12 years & teen's club for 13-17 years. 


Stay at 1 play at 8 - Eat and Play at All Palace Resorts. When you stay at any Palace Resorts properties, you are welcome to enjoy the facilities and restaurants of all of them. Scheduled transportation is available at select resorts. If there is no transportation available guests are responsible for the cost to and from other Palace Resorts.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Extra Info

Formerly Cancun Palace. Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Note: Escapes.ca makes every effort to ensure that information on this page is current, however, all information on this page is subject to change without notice.

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