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Hard Rock Hotel Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Hard Rock Hotel is a funky resort. They recently remodeled some aspects of the resort. The rooms are spacious and the remodeling made for great decor in the suites. The staff is what makes this resort top-notch. The team bends over backwards for their clients, ensuring that all of their needs and concerns are attended to. They're also incredibly efficient when it comes to serving guests. The hotel can be incredibly busy, and the staff will work quickly to ensure OK food items to choose from. Like most resorts, the choices here with regards to buffet items have a tendency to be quite repetitive. The resort has a tendency to get a bit loud with music during the day. Sometimes, this can go right into the evening, making the ambiance a bit disruptive. However, there is a great world-class spa in this resort that remedies any complaints regarding the disruptive noise.


Overview
A fun-seekers paradise! Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock Hotel Cancun delivers fantastic service, luxurious accommodations and everything you need to fulfill your rock n' roll dreams including acclaimed restaurants, bars and lounges, expansive poolscape and a spa with outdoor massage areas.

Location: Directly on the beach, 20 min drive to downtown, 20 min from the airport.

Highlights
  • Room serivice 24 hours a day
  • Awarded with the "AAA Four Diamond Award"
  • Awarded with the "TripAdvisor Certificate of Excellence"
  • Free wifi throughout hotel
  • Kid's Club
  • "Rock Spa"

tripadvisor Traveler Reviews
  • Emily7458 : Cleveland, Ohio
High-Octane or Totally Chill- ROCK On However You Wish

First of all, I would like to give a shout-out and a thank you to RAMOS, our awesome beach cabana attendant/server, who spoiled us above and beyond. If I ran a sales/service training work-shop, I would use Ramos as an example of 5-star-plus service! He not only met our needs, he ANTICIPATED them and filled them before we even lifted a finger. Now that is what I call a PROACTIVE service! Things we really liked about HardRock Cancun: 1) only a 35 minute drive from the airport,2) Compact and easy to navigate grounds, 3) Very good food for an all-inclusive, especially the Italian restaurant "Ciao," 4) an overall peppy/happy atmosphere at every turn, 5) excellent day-time pool party with foam and a DJ! 5) BEAUTIFUL beach and comfy cabanas, 6) A spacious and excellent Kids Club, 7) Very good service. It was a fantastic family destination, which I would definitely like to revisit sometime in the future.

  • lisayork2345 :
A M A Z I N G

My best friends and I were a little nervous traveling to Mexico, we wanted to make sure we stayed at a good hotel with good food and cleanliness. Let metell you. Hard Rock was U N - B E L I E V A B L E!!! We did the all inclusive package through a travel agency, and let me tell you. They wait on you hand a foot, fresh food and drinks ALL DAY LONG, the food throughout the resort was to die for. Must have gained 50 pounds lol. The room was BEAUTIFUL! The staff was AMAZING and sweeet and helpful. It was one of the best vacations of my life. I would NEVER want to try anywhere else. We plan on going back summer of 2017 and we cannot wait! The drinks were amazing, the beach is beautiful and clean, the pool area was huge and beautiful! Just an all around amazing resort.

  • sskyner2017 : Swartz Creek, Michigan
get away

Over all very nice and clean. However, the room states adults only, that is true for the rooms on that side of the hallway, they have an ocean view with a king size bed, and they only put adults in these rooms. Yet on the other side of the hallway are families with children.This is a very family orientated, a lot of kids running around up until around 9 pm..Love our travel agent Jayne Carlton with Beach Bum Vacations.

  • SoupEdinburgh : Edinburgh
Old, dirty, smelly

Visited Xmas - NY. Gutted! Its an old, dirty, smelly hotel with decent staff but bad managers, who, with the many painters and plumbers and joiners around the place are trying to keep this dump barely functioning. This is not a 5 star hotel. It is not a 4 star Hotel. And anyone who says others has not stayed in real luxury Hotels i.e. Park Hyatt, Sandals, Ritz Carlton, Obberoi etc etc. ....We were there for 15 nights- spent most of them wishing we were at home and tearing out hair out at how such an expensive!!!! ( Thompson) holiday (Rock Royalty Platinum!!) could have turned out this bad. ( could have, should have gone back to Sandals for the same money!)1st room - lasted 5 days, because felt embarrassed at complaining about the dark, dampness of the room that made my clothes damp as well as the bedlinen. Then there were the Sunbeds on the patio outside- dirty and full of cigarette burns- one of my 2 Concierges told me they are all the same in the Hotel, there are no better ones available!! Then the cooking smells from the grill bar just outside our room- with people sitting at tables right outside our room- couldn't open the curtains. The bedside rugs were filthy , I had to talk to a supervisor to have them cleaned. Same for the Dirty, old, smelly hall carpets outside the rooms. Final straw was when I got a chest infection from the dampness. I spent 2 days in bed, we decided it was time to complain. We complained very politely to the reception staff and they were very helpful and after an hour of waiting, they moved us to a similar room on the same level but the other side of the lifts- what a difference in dampness, light and cleanliness! - but the sun loungers were still stained and cigarettes burned, both of them. Then, the first morning, I went outside, only to discover bits of broken glass on the patio and on our neighbours patio and also on the area surrounding the Rock Royalty Bar area that someone above had dropped (thank God we weren't outside when it happened! It put us off sitting outside!)but no one noticed this, just us, so we had to complain again and bring it to their attention. Then the next day there were cigar and cigarettes on the patio, and the next they were joined by chocolate papers etc etc etc and so it went on, Culminating in the patio 2 up from us having their sunbed set on fire from a stray discarded cigarette/cigar butt- that got their attention! And the smell afterwards....!!Then there was the smell from either the a/c or the continual painters outside, I couldn't figure it out- disinfectant mixed with paint? Ah but this almost made me forget about the usual dirty bedside rugs.....In the common areas, you have one inside bar area manned by very nice older men- apologies but not v Rock n Roll, no eye candy there girls! But no worries, because most of the time you can't get a seat anyway as the kids take over the place! Disappointedly Hardly anyone Dresses Up at night. (The one exception was NY Eve, I saw people making an effort for the one and only time and it was a well done event by HR- I must congratulate them for that. But that was IT.)Re smells, just outside the HR shop towards the reception area, every day there was the smell of bad, bad, bad drains- and nothing changed for 15 days, it's obviously accepted as normal?!?As for the food, the Brazilian restaurant is ok but the Italian is basic and a hit and miss. I didn't rate the Asian restaurant either. The other eating places are not very good with tepid food, always tepid. Definitely not 4/5 star. The beach is beautiful but the sea is v v dangerous. The many lifeguards around don't let you enter the sea immediately adjacent to HR Hotel, instead guiding you to either side of it. You can easily see why, the riptides all congregate immediately opposite the main part of the hotel. Lethal. And as for the side part of the sea, the lifeguards don't allow you to swim, Just walk out to waist level, whereupon you get battered by the huge waves, followed by the undercurrent then trying to grab your ankles, Great Fun for an Adult, but I wouldn't let a kid in there, in my opinion too dangerous- and I love big waves, i.e. in the Algarve. But this isn't safe and we heard rumours of mishaps.As for the pool - ok for walking about in or standing st the bar to the incessant rantings of one of the staff at the DJ stance beside the pool, but not so easy to swim in.The Spa was good, enjoyed 2 massages there. The first was a couples one and the room was nicer than the next, solitary, one I had in a bit of a dark empty room in an annexe outside, up stairs, at the back of Spa building.And Timeshare- They don't tell you that a large part of the Hotel is a huge Time Share Resort, with the timeshare people and their 15-20 plus extended families, taking over not only the pool area (The Germans have a lot of competition here for sunbeds!) but also at Breakfast ( must mention the 2 brill members of staff here - unique!- O'Brien and Luis- genuinely nice people, not 'plastic smiles'!) and at night in the Only inside bar area! (Which by the way, needs cleaning and modernising). And be prepared to run the gauntlet of the prams and kids everywhere. ( see earlier comment re kids/ bar seats). Not v Rock n Roll. ( one night we had 1950's Jazz music playing ?!?! )And as for the occasional bands that play a couple of times each week, nobody even listens to them as they are situated in the pool/ games area above the bar, which is full of kids where the parents turn the seats around to watch their kids, thereby leaving the band to look at the back of seats and the back of heads! Not a great atmosphere....So much for Hard Rock?!Finally, because I've lost the will to live at this point! There is the Late Checkout that Thompson mention in the booking -we were leaving at 14.30, so we really needed later checkout or even just 14.00. So we asked our Concierge about this when we first arrived, but he never got back to us, so nearer our departure date we mentioned it again......deep consternation!.....not possible!......no way! But by that time I just didn't care and I decided to hold my ground. So I said - Yes, we are having a late checkout thank you very much! And after many days of trying to ignore my request for confirmation of this, we were eventually, finally, informed that we could have our late checkout. What a pain! All for a simple late checkout, especially when they were quiet after NY and especially after our bad experience at their Hotel! Horrible.

  • Claudia M : Dallas, Texas
Great service!

We travel all over the world for business and vacation. Hardrock Cancun has amazing outstanding service in every department we experienced. The hotel makes every effort to make sure everyone is having a great time

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service (once per day)
  • A la carte dining w/reservations
  • Unlimited Domestic and select International drinks
  • Theme parties
  • Lounge chair and towel service
  • Non-motorized watersports at Sun Palace Marina:
  • Kayaking
  • Pedal boats
  • Windsurfing
  • Introductory scuba diving lesson in pool
  • Day and night tennis
  • Volleyball
  • Basketball
  • Billiards
  • Ping-pong
  • Unlimited tours including Chichen-Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Ek-Balam/Valladolid, Paradise Snorkeling & Wet 'N Wild
  • Daily activities
  • Nightly entertainment  
  • 601 luxurious rooms
  • 6 restaurants
  • 7 bars and lounges
  • 36-hole mini-golf course
  • 600 seat amphitheatre
  • 2 (lit) tennis courts
  • Fitness centre
  • Spa (fee)
  • Sauna & Steambath
  • Gift shop
  • Beauty salon
  • Massage services (fee)
  • Laundry service (fee)
  • Car rental
  • Doctor on call 24 hrs (fee)
  • Free WiFi

Deluxe

  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service
  • Turndown service
  • Maximum occupancy 4 people

Deluxe Gold

  • Lagoon view
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service
  • Turndown service
  • Deluxe Gold Pure hypo-allergenic rooms availabe
  • Maximum occupancy 4 people

Deluxe Platinum

  • Ocean view
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service
  • Turndown service
  • Maximum occupancy 4 people

Deluxe Diamond

  • Double hydro spa tub
  • Private bath with shower
  • Balcony with chairs and a table
  • Liquor dispenser with premium brands
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • DVD/CD player
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size) I
  • ndividually controlled A/C
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • Nightly Petit Fours
  • Turndown service
  • Pillow menu
  • Aromatherapy
  • Exclusive beach bag (one per room/per stay)
  • Pre-order breakfast the night before
  • Access to VIP pool, Beach and Lounge areas
  • Ocean view in the best locations
  • Maximum occupancy 2 persons (adults only)

Deluxe Platinum Rock Royalty

  • Rock Royalty Personal Assistant (7am to 11pm)
  • Ironing Service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks and mix program
  • Access to Rock Royalty areas at the pool, lounge and beach
  • Complimentary 25-minute couple's massage at the Rock Spa 
  • VIP Check in
  • Late check out (until 3pm available upon request and availability)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds ($)
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Premium Liquor dispenser - Absolut, Bacardi White, Johnny Walker Black Label, Jose Cuervo Especial
  • Mini bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush Bathrobes & slippers
  • Sleeping Mask
  • Loofah Sponge and Bath Salts
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer Iron/ironing board
  • Free wireless internet
  • 24-hour room service with select a la carte menu
  • Turndown service
  • Ocean View
  • Maximum occupancy 2 persons (adults only)

Deluxe Family

  • 1 kind bed and 2 double beds 
  • 2 bedrooms
  • Double hydro spa tub in each room
  • Private bath with double showers
  • Balcony with two chairs and table
  • A mini bar with drinks the kids will like as well as a variety of adult beverages (soda, bottled water, juice & domestic beer)
  • Liquor dispenser
  • LCD TV with satellite in each bedroom
  • Xbox 360, with a selection of DVD's & Xbox games available upon request
  • Purified water
  • Rock Spa® bath amenities
  • L'Oreal Kids bath amenities
  • Adult and kids bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service (special kid's menu)
  • Turndown service
  • In-room family guide with activities schedule
  • Kids beach toys
  • Family welcome amenities
  • Lagoon view
  • Minimum occupancy of 3 adults, Maximum occupancy og 6 guests (including children and infants)

Rock Suite Platinum

  • 1 kind bed and 2 double beds 
  • 2 bedrooms
  • Dining and living area
  • Double hydro spa tub in each room
  • Private bath with double showers
  • Private terrace with lounge chairs and table
  • A mini bar with  soda, bottled water, juice & domestic beer
  • Liquor dispenser
  • LCD TV with satellite in each bedroom
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service 
  • Nightly Petit Fours
  • Turndown service
  • Pillow menu
  • Aromatherapy
  • Exclusive beach bag (one per room / per stay)
  • Personal Assistant (7am-11pm)
  • Ironing Service (2 items per person/per stay)
  • Express Luggage Delivery
  • Complimentary Shoe Shine
  • Spa Tub Preparation (with 24-hour notice)
  • Personal Assistance with Reservations (on and off property)
  • Priority Reservations to picks and mix Programs
  • Access to VIP Pool, Beach and Lounge Areas
  • Ocean or Lagoon view or Ocean and Lagoon view
  • Maximum occupancy 6 guests

Rock Star Suite

  • Rock Royalty Personal Assistant (7am to 11pm)
  • Ironing Service (2 items per person/per stay)
  • Dining and living area
  • Upgraded full-size Rock Spa bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks and mix program
  • Access to Rock Royalty areas at the pool, lounge and beach
  • Complimentary 25-minute couple's massage at the Rock Spa
  • VIP Checkin and checkout
  • Late checkout available (until 3pm - available upon request)
  • Complimentary beach bag (1 per room/per stay)
  • Espresso/American coffee maker
  • Direct dial telephone
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service from select restaurant menus
  • Rock Royalty Level - Check-out Service (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds ($)
  • Double hydro spa tub
  • Private bath with shower
  • Two-story terrace with lounge chairs and table
  • Premium Liquor dispenser Absolut, Bacardi White, Johnny Walker Black Label, José Cuervo Especial
  • Mini bar with soda, bottled water, juice, domestic beer and snacks
  • Home Theater and surround sound music system and blue-ray player  
  • 58inch high-definition plasma TV
  • Bluetooth-enabled wireless alarm clock radio
  • DVD/CD player upon request
  • Purified water
  • Plush Bathrobes & slippers
  • Loofah Sponge
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Turndown service
  • Ocean view
  • Maximum occupancy 4 adults


Restaurants

Zen

  • Breakfast buffet, A la carte for lunch and dinner
  • Asian
  • Reservations required for Teppanyaki 

Ciao

  • Buffet for breakfast, A la carte for dinner
  • Italian

Ipanema

  • A la carte for dinner
  • Brazilian steakhouse

The Market

  • Buffet for breakfast, lunch and dinner
  • International

Frida

  • A la carte for lunch and dinner
  • Mexican

Pizzeto

  • A la carte for lunch and dinner
  • American

Bars

  • Smash Lobby bar
  • Dive Pool Bar
  • Float Pool Bar
  • Amphitheatre Bar
  • Splash Swim up Bar
  • Diego Cocktail bar

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Hard Rock Cancun offers the following Rock Spa facilities and treatments:

Facilities

  • Massage rooms
  • Whirlpool bath
  • Gym

Massages

  • Couples massage
  • Aromatherapy massage
  • Deep tissue massage
  • Reflexology massage
  • Mud massage
  • Hot stone massage

Facial treatments

  • Antioxidant facial
  • Vit C facial
  • Sensitive facial
  • Purifying facial
  • Detoxifying facial
  • Facial for him

Wraps

  • Aloe and mint wrap
  • Chocolate wrap
  • Sea plant wrap
  • Lipo-stock wrap

Other treatments

  • Body exfoliation



Stay at 1 play at 8 - Eat and Play at All Palace Resorts. When you stay at any Palace Resorts properties, you are welcome to enjoy the facilities and restaurants of all of them. Scheduled transportation is available at select resorts. If there is no transportation available guests are responsible for the cost to and from other Palace Resorts.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hard Rock Hotel Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hard Rock Hotel Cancun
Boulevard Kukulcan Km 14.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.