Hard Rock Hotel Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion

The Hard Rock Hotel is a funky resort. They recently remodeled some aspects of the resort. The rooms are spacious and the remodeling made for great decor in the suites. The staff is what makes this resort top-notch. The team bends over backwards for their clients, ensuring that all of their needs and concerns are attended to. They're also incredibly efficient when it comes to serving guests. The hotel can be incredibly busy, and the staff will work quickly to ensure OK food items to choose from. Like most resorts, the choices here with regards to buffet items have a tendency to be quite repetitive. The resort has a tendency to get a bit loud with music during the day. Sometimes, this can go right into the evening, making the ambiance a bit disruptive. However, there is a great world-class spa in this resort that remedies any complaints regarding the disruptive noise.


Overview
A fun-seekers paradise! Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock Hotel Cancun delivers fantastic service, luxurious accommodations and everything you need to fulfill your rock n' roll dreams including acclaimed restaurants, bars and lounges, expansive poolscape and a spa with outdoor massage areas.

Location: Directly on the beach, 20 min drive to downtown, 20 min from the airport.

Highlights
  • Room serivice 24 hours a day
  • Awarded with the "AAA Four Diamond Award"
  • Awarded with the "TripAdvisor Certificate of Excellence"
  • Free wifi throughout hotel
  • Kid's Club
  • "Rock Spa"

tripadvisor Traveler Reviews
  • Randy G : San Antonio, Texas
Great time! Exceptional service!

The resort was awesome and we received spectacular service from Abraham Gonzales as well as Jimmy and Mauricio at Fridas and Carlos Nicolas, Hector and Alex at The Market. We travelled with our 18 year old son and 2 of his best friends and they were always treated with respect and as adults. We will definitely be back next year.

  • Chantal_JS : Long Island, New York
Great Family Vacation!

We stayed at the Hard Rock Cancun from August 7-14. We had previously stayed at the Hard Rock in Riviera Maya which is a much bigger property than the Hard Rock Cancun. Nevertheless we enjoyed our stay. Check-In staff was great and they welcomed us with a drink and/or sparkling wine. We had arrived early and our room was not ready but we were given a buzzer that lit up to let us know when the room was available. We were offered a changing room so that we could use the pool or we were able to go get something to eat.Here are some things that we loved about this hotel:Pool- The property has an amazing infinity pool overlooking the ocean. We did not go to the beach because the waves were very rough and our 3 year old son loved the children's pool. We loved that the actual pool itself is not that deep which makes it easier to swim or walk over to either of the two swim up bars. We loved the foam party and the daily BBQs held every afternoon.Rooms- Our room was very nice but most of all very clean. A couple of times during our stay the housekeeping staff would come into our rooms while we were at dinner to turn down the bed, replace towels and leave miniature chocolates. I was able to call the United States from the room phone without any additional cost. The refrigerator and mini bar were always stocked with just about everything. We didn't have an ocean view room but we had a view of the bay which was just as nice. The hot tub does take up a lot of space in the room but for me it was easier to bathe my toddler in there. We also loved the double sinks and plenty of space to put our toiletries. The tv could use some updating to include more channels and the programming was not in HD, but again we only watched television when we were back in the room at night. If you have children then this is the ideal spot because my son absolutely loved the Little Big Club. He would spend hours there. The Kids Club is air conditioned so it's a nice little escape from the heat and humidity outdoors. There were a variety of activities happening throughout the day under the supervision of a friendly, caring, responsible and fun Kids Club staff. Thank you to Wendi, Carmen, Sofi, Bris, Grace, Flaca, Alma and Tete. The outside of the Kids Club has a childrens' pool with sprinklers and water slides. There are lounge chairs with umbrellas around the pool. There was even a foam party at this pool for the children. It was greatly enjoyed by both children and parents. The Club also has a large kitchen/cafeteria where lunch and dinner are provided for the children daily with a refrigerator stocked with water, soda and juices. There were always two staff members supervising the children while they ate and ready and willing to serve them. My son also loved the breakfast where he got to meet and take pictures with Barney, Bob the Builder and Angelina Ballerina. Throughout our stay my son looked forward to the 4:30 shows at the Little Big Club Theater and the meet and greet of the characters in the hotel. If your child is at least 4 years old you can leave your child there. Every person that walked in must sign in and out. The staff at the front desk monitored the gate and would buzz guests in upon entering and exiting. We really were beyond pleased with the amenities of the Kids Club but most of all the exceptional staff.Food: There was an abundance of food everywhere. We especially loved that espresso machine in the lobby. Each restaurant had its own little beverage/fruit/dessert snack station upon entering. Our favorite restaurants were Zen and Ipanema. We tried to go to Frida one evening for dinner but most of this restaurant is in an open setting and the night was extremely hot and humid so we left to go eat in an air conditioned restaurant. We tried Ciao but were not very impressed with the quality of the food, although the service was very good. The Market Buffet was our go to place for something quick and a couple of times we were able to get something to go.We went to a few of the shows after dinner. They were ok...not great but at least there was something to do after dinner. A few nights we ate dinner late so we missed the show and ended up in the very loud and overcrowded lobby/bar area.I read some other reviews about the "Towel Game" and I have to agree...it's bad. It was so difficult to find a chair by the pool that didn't have a towel thrown on it and no one sitting there for hours. This is difficult when you are a large group/family trying to get a few chairs together. On a side note, the hotel is very generous in giving out towels and they never ask for your room number or require guests to return towels. As a courtesy I would always return my towels to remove them from the chair but many guests leave them there and that is why there is a problem with finding chairs by the pool.Kudos to the staff in transforming the front entrance of the hotel into a Mexican Fiesta. They started setting up in the early afternoon in the extreme heat. The dinner began at 7PM with many traditional Mexican foods and desserts. There was also a Mariachi Band playing during dinner. By the next morning the front entrance of the hotel was back to normal but then again the staff worked feverishly again to set up for Brasilian night. I cannot say enough about this amazing staff; they work so hard and always have a smile on their face. It's nice to see a hotel try to do different things each day to keep the guests entertained and satisfied. Even though it's an all inclusive resort it doesn't hurt to give someone a little extra tip for their outstanding service. I would highly recommend this hotel especially if you are travelling with children. It's a very nice hotel and with a few fine-tunings in some areas this hotel could be exceptional.

  • beansaguilar : Placentia, California
GREAT PLACE

I was able to visit the Hard Rock with a day pass. This place was so amazing. The air condition was so cool you din't want to go back outside. All the staff was so helpful and very kind. The rooms were nice and clean and comfortable. The food was great all around the place there is food and its all so tasty. Drinks Drinks Drinks oh yeah. The spa service, the pool, the cabanas check check check that's right everything here is just 5 star quality. Every night they have great entertainment. The they have a kid section which was nice to just get away from all the adults in the pool area with my little ones and they enjoyed the kid pool and activities. If you just want to lounge all day everyday then this is the place for you. You don't even have to leave the hotel. If you choose to do activities through out your stay it is great to come back after a tiring day and relax with nothing to worry about except how full your belly will be or how drunk you will get or just to sleep and relax and order room service which is available 24 hours. Every time I com to Cancun I want to stay and will stay only at the HARD ROCK!!!

  • 980dannig : Glasgow, United Kingdom
Rockstar experience

This is a beautiful hotel with staff who are always there to help you and are always very friendly. The food is out of this world and I would highly recommend everyone to stay here! Gonzalo, Donis and Fernando made our stay even mlre memorable and special. We will 100% be back to stay at Hard Rock Cancun.

  • JD d : San Diego, California
Good not great

So we visited this resort with really high expectations based on the reviews. I knew the rooms weren't going to be anything insanely amazing as the pics were pretty standard. But the hot tubs in the rooms are a pain if you are sharing room with children they are a huge eyesore and take up prime real estate in an otherwise regular size room. Food: this was where I am confused. We have been to many all inclusives and always research and do take all reviews with a grain of salt. But we just assumed we were going to have the most amazing all inclusive food experience ever based on all the rave reviews of food. It was not bad at all but it was pretty normal. The options were standard and overall nothing blew us away. That being said we were well fed and happy. I felt the lobby bar is bit too crowded in the evenings as it seems to be THE place to congregate. The so called disco is really just the area in front of their conference rooms with low lighting and someone to DJ. We went one day and almost laughed before quickly retreating back to main lobby bar. The Japanese restaurant was by far our favorite do try and go once during your stay. They do a lot of entertaining with their diff themed nights. The resort credit was fine for us as we understood you pay 20% on anything you use. We used it for the spa and some tours. The spa was a let down. It needs serious renovation as it is clear they just portioned off some rooms and converted into treatment rooms. But for a nice chain like HRH you want the spa to be full service with sauna steam jacuzzi the works. This location did not have that. So be aware. The water the views can't be beat but saying the waves are rough is an understatement. Especially if you are at beach later in day. Be careful. Overall it was a good not great stay. Would rate it 3.5 stars out of 5

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service (once per day)
  • A la carte dining w/reservations
  • Unlimited Domestic and select International drinks
  • Theme parties
  • Lounge chair and towel service
  • Non-motorized watersports at Sun Palace Marina:
  • Kayaking
  • Pedal boats
  • Windsurfing
  • Introductory scuba diving lesson in pool
  • Day and night tennis
  • Volleyball
  • Basketball
  • Billiards
  • Ping-pong
  • Unlimited tours including Chichen-Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Ek-Balam/Valladolid, Paradise Snorkeling & Wet 'N Wild
  • Daily activities
  • Nightly entertainment  
  • 601 luxurious rooms
  • 6 restaurants
  • 7 bars and lounges
  • 36-hole mini-golf course
  • 600 seat amphitheatre
  • 2 (lit) tennis courts
  • Fitness centre
  • Spa (fee)
  • Sauna & Steambath
  • Gift shop
  • Beauty salon
  • Massage services (fee)
  • Laundry service (fee)
  • Car rental
  • Doctor on call 24 hrs (fee)
  • Free WiFi

Deluxe

  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service
  • Turndown service
  • Maximum occupancy 4 people

Deluxe Gold

  • Lagoon view
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service
  • Turndown service
  • Deluxe Gold Pure hypo-allergenic rooms availabe
  • Maximum occupancy 4 people

Deluxe Platinum

  • Ocean view
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service
  • Turndown service
  • Maximum occupancy 4 people

Deluxe Diamond

  • Double hydro spa tub
  • Private bath with shower
  • Balcony with chairs and a table
  • Liquor dispenser with premium brands
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • DVD/CD player
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size) I
  • ndividually controlled A/C
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • Nightly Petit Fours
  • Turndown service
  • Pillow menu
  • Aromatherapy
  • Exclusive beach bag (one per room/per stay)
  • Pre-order breakfast the night before
  • Access to VIP pool, Beach and Lounge areas
  • Ocean view in the best locations
  • Maximum occupancy 2 persons (adults only)

Deluxe Platinum Rock Royalty

  • Rock Royalty Personal Assistant (7am to 11pm)
  • Ironing Service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks and mix program
  • Access to Rock Royalty areas at the pool, lounge and beach
  • Complimentary 25-minute couple's massage at the Rock Spa 
  • VIP Check in
  • Late check out (until 3pm available upon request and availability)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds ($)
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Premium Liquor dispenser - Absolut, Bacardi White, Johnny Walker Black Label, Jose Cuervo Especial
  • Mini bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush Bathrobes & slippers
  • Sleeping Mask
  • Loofah Sponge and Bath Salts
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer Iron/ironing board
  • Free wireless internet
  • 24-hour room service with select a la carte menu
  • Turndown service
  • Ocean View
  • Maximum occupancy 2 persons (adults only)

Deluxe Family

  • 1 kind bed and 2 double beds 
  • 2 bedrooms
  • Double hydro spa tub in each room
  • Private bath with double showers
  • Balcony with two chairs and table
  • A mini bar with drinks the kids will like as well as a variety of adult beverages (soda, bottled water, juice & domestic beer)
  • Liquor dispenser
  • LCD TV with satellite in each bedroom
  • Xbox 360, with a selection of DVD's & Xbox games available upon request
  • Purified water
  • Rock Spa® bath amenities
  • L'Oreal Kids bath amenities
  • Adult and kids bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service (special kid's menu)
  • Turndown service
  • In-room family guide with activities schedule
  • Kids beach toys
  • Family welcome amenities
  • Lagoon view
  • Minimum occupancy of 3 adults, Maximum occupancy og 6 guests (including children and infants)

Rock Suite Platinum

  • 1 kind bed and 2 double beds 
  • 2 bedrooms
  • Dining and living area
  • Double hydro spa tub in each room
  • Private bath with double showers
  • Private terrace with lounge chairs and table
  • A mini bar with  soda, bottled water, juice & domestic beer
  • Liquor dispenser
  • LCD TV with satellite in each bedroom
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service 
  • Nightly Petit Fours
  • Turndown service
  • Pillow menu
  • Aromatherapy
  • Exclusive beach bag (one per room / per stay)
  • Personal Assistant (7am-11pm)
  • Ironing Service (2 items per person/per stay)
  • Express Luggage Delivery
  • Complimentary Shoe Shine
  • Spa Tub Preparation (with 24-hour notice)
  • Personal Assistance with Reservations (on and off property)
  • Priority Reservations to picks and mix Programs
  • Access to VIP Pool, Beach and Lounge Areas
  • Ocean or Lagoon view or Ocean and Lagoon view
  • Maximum occupancy 6 guests

Rock Star Suite

  • Rock Royalty Personal Assistant (7am to 11pm)
  • Ironing Service (2 items per person/per stay)
  • Dining and living area
  • Upgraded full-size Rock Spa bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks and mix program
  • Access to Rock Royalty areas at the pool, lounge and beach
  • Complimentary 25-minute couple's massage at the Rock Spa
  • VIP Checkin and checkout
  • Late checkout available (until 3pm - available upon request)
  • Complimentary beach bag (1 per room/per stay)
  • Espresso/American coffee maker
  • Direct dial telephone
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service from select restaurant menus
  • Rock Royalty Level - Check-out Service (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds ($)
  • Double hydro spa tub
  • Private bath with shower
  • Two-story terrace with lounge chairs and table
  • Premium Liquor dispenser Absolut, Bacardi White, Johnny Walker Black Label, José Cuervo Especial
  • Mini bar with soda, bottled water, juice, domestic beer and snacks
  • Home Theater and surround sound music system and blue-ray player  
  • 58inch high-definition plasma TV
  • Bluetooth-enabled wireless alarm clock radio
  • DVD/CD player upon request
  • Purified water
  • Plush Bathrobes & slippers
  • Loofah Sponge
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Turndown service
  • Ocean view
  • Maximum occupancy 4 adults


Restaurants

Zen

  • Breakfast buffet, A la carte for lunch and dinner
  • Asian
  • Reservations required for Teppanyaki 

Ciao

  • Buffet for breakfast, A la carte for dinner
  • Italian

Ipanema

  • A la carte for dinner
  • Brazilian steakhouse

The Market

  • Buffet for breakfast, lunch and dinner
  • International

Frida

  • A la carte for lunch and dinner
  • Mexican

Pizzeto

  • A la carte for lunch and dinner
  • American

Bars

  • Smash Lobby bar
  • Dive Pool Bar
  • Float Pool Bar
  • Amphitheatre Bar
  • Splash Swim up Bar
  • Diego Cocktail bar

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Hard Rock Cancun offers the following Rock Spa facilities and treatments:

Facilities

  • Massage rooms
  • Whirlpool bath
  • Gym

Massages

  • Couples massage
  • Aromatherapy massage
  • Deep tissue massage
  • Reflexology massage
  • Mud massage
  • Hot stone massage

Facial treatments

  • Antioxidant facial
  • Vit C facial
  • Sensitive facial
  • Purifying facial
  • Detoxifying facial
  • Facial for him

Wraps

  • Aloe and mint wrap
  • Chocolate wrap
  • Sea plant wrap
  • Lipo-stock wrap

Other treatments

  • Body exfoliation



Stay at 1 play at 8 - Eat and Play at All Palace Resorts. When you stay at any Palace Resorts properties, you are welcome to enjoy the facilities and restaurants of all of them. Scheduled transportation is available at select resorts. If there is no transportation available guests are responsible for the cost to and from other Palace Resorts.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hard Rock Hotel Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hard Rock Hotel Cancun
Boulevard Kukulcan Km 14.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.