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Hard Rock Hotel Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Hard Rock Hotel is a funky resort. They recently remodeled some aspects of the resort. The rooms are spacious and the remodeling made for great decor in the suites. The staff is what makes this resort top-notch. The team bends over backwards for their clients, ensuring that all of their needs and concerns are attended to. They're also incredibly efficient when it comes to serving guests. The hotel can be incredibly busy, and the staff will work quickly to ensure OK food items to choose from. Like most resorts, the choices here with regards to buffet items have a tendency to be quite repetitive. The resort has a tendency to get a bit loud with music during the day. Sometimes, this can go right into the evening, making the ambiance a bit disruptive. However, there is a great world-class spa in this resort that remedies any complaints regarding the disruptive noise.


Overview
A fun-seekers paradise! Overlooking the turquoise blue Caribbean Sea, the stunning Hard Rock Hotel Cancun delivers fantastic service, luxurious accommodations and everything you need to fulfill your rock n' roll dreams including acclaimed restaurants, bars and lounges, expansive poolscape and a spa with outdoor massage areas.

Location: Directly on the beach, 20 min drive to downtown, 20 min from the airport.

Highlights
  • Room serivice 24 hours a day
  • Awarded with the "AAA Four Diamond Award"
  • Awarded with the "TripAdvisor Certificate of Excellence"
  • Free wifi throughout hotel
  • Kid's Club
  • "Rock Spa"

tripadvisor Traveler Reviews
  • KristinG333 : Scottsdale, Arizona
Unexpected, lovely time!

Let me start out by saying, my husband and I normally stay at le Blanc, so our standards are pretty high when it comes to properties in Cancun. We got there and knew it would be pretty lively, which is what we wanted out of this trip. When we met with Maxine the next day, we upgraded to Hall of Fame. If you love le Blanc, you will love the Hall of Fame option. Our butler, Ramon was amazing. He took care of everything for us, was personable, detailed and incredibly nice. I told Leo the manager, I wanted to bring him back for our business! Ramon made our stay spectacular and the level of service was on pointe. Other staff members also made our stay truly memorable and deserve mentioning. Maky at the pool was always smiling and getting me cerviche (which was AMAZING), Ari at the pool was always friendly and helpful. We had incredible massages with Angellica and Yriiat (sp). Eduardo in the Zen breakfast area and also Luis at breakfast always started our day off right! Samu at the pool bar was super at making me my special drinks and always happy to chat!There was food everywhere, and I mean everywhere! It was hard not to snack! The teppanyaki tables were so much fun and the sushi was the best I've had in Mexico. HRC did an amazing job with a Super Bowl party, much better than what we would have had at home.All in all, we will definitely be back and are really excited to go to Unico and the Hard Rock Punta Cana. Thank you for the wonderful experience. The Lawrences.

  • Abidemi U : Chicago, Illinois
What an amazing place!!!!!

I only have one complaint about this hotel and it can be fixed by not getting specific rooms on the first floor of the hotel.We stayed in room 184 which had a beautiful view of the pool area. The music in the pool area played all night until 5am. Room 184 is directly above a green speaker (Bose) and I was unable to sleep due to this music constantly playing. I would not recommend getting a room on the first floor and if you do, make sure it is not near a speaker if you are a light sleeper. I spoke to multiple workers and they informed me that the music cannot be turned off manually. Other than this issue, THIS HOTEL IS AMAZING!!!! The customer service is unbelievable. They treat you like royalty! The all inclusive is just that, ALL inclusive. They have top shelf alcohol, a dispenser in your room and plenty of food at all times of the day and night. The hotel is gorgeous with different areas to hang out. There was entertainment including zumba which my wife loved!! They also gave us $750 credit to the hotel which matched up dollar for dollar with items such as massage. They do require you to pay 20% of the total but that is a steal!! There are at multiple restaurants with different menus or you can just go to the pool and choose from a multitude of foods. They even invited vendors to come to the hotel to sell us local merchandise so we wouldn't have to leave the hotel. This place is a definite visit and well worth the money if you are visiting Cancun.

  • 897susanam : Cancun
Great

Great overall. Pool was cold wish it was heated. Staff was friendly and courteous at all time. Felt safe at all times. Food was good. Offer lots of different varieties of foods. Room was a good size and clean.

  • fh619 : Valley Stream, NY
Amazing place

This review will be long but after reading the entire review you will see how much we enjoyed it and how amazing everyone was. It all started as we exited the airport and saw our driver with our name he was holding up. As soon as we got in the car he immediately started telling us all about what were we going to experience. The driver played a little DVD and it explained all about the "Jungle" experience. When we got to the hotel the bellmen treated as we were royalty. They asked us to follow them into the hotel and took us directly to members services area where we were offered cold drinks and little food items. The person that checked us in stated our room was not ready but they would email us YES email us when the room was ready. We got our bathing suits out of our bags and quickly changed and went to the pool.we met at that point a fantastic Butler Paco. He was in training but he did the best job anyone could do. He would come over to us and kept asking how we were doing. Stated we were his first people he was taking care of. He went above the call of duty. He made us feel like we were part of his family. Paco you are the best there is. Keep that smile alwaysAt about 3:00, the afternoon Butler Nato arrived and was fantastic as will. He always made sure to visit us when he started, when we ate dinner and at the start of the evening shows. Nato always wished us a wonderful night and always suggested what to eat at the restaurants. His ideas were always correct. He always went way above the job. The following day we were extremely luck to meet the pool consigners Ari. He made our entire stay so fantastic. Every half hour he made sure our ice bucket was filled and there were always bottled water in the bucket. He even stayed later just to make sure we were fine. The day we left he gave up his lunch just to say good bye. Yes he really missed his lunch to say goodbye to us. Ask Ari for the Valentines drink.We also were very lucky to have the number one butler Maria. Okay maybe she is not #1 but in my eyes she is #1. She would stop by were we sat every day to make sure everything was okay. She always was around when I needed her. I asked her and Paco if they could do something for my wife's birthday and when we walked into the room there were balloons all over the bed a sign saying happy birthday and a cake for her. I know it was all Maria, Paco and Nato's doing. They even filled the Jacuzzi up with bubbles and rose petals for after the show. There is also another person who with out him I believe the Hard Rock would not run as fantastic as it does. His name is Tavo Hinojosa, Tavo always made sure to visit us everyday and make sure his staff took care of us. He is truly what Hard Rock is all about. He is a special friend that made our stay so wonderful. He is the supervisor of Public Relations. You can always see him walking the entire hotel making sure everything is running smoothly. If you go ask him to show you his Valentines day glasses. As we were ready to check out both Paco and Maria were there to make sure the check out went smoothly. To say goodbye to them was difficult. Tavo also made sure we were okay leaving. He brought his supervisor Rocco to meet us. I will always remember all of the staff there and are already looking to returning to the Jungle at Hard Rock Cancun. As we got into the car going back to the airport we were very lucky to have Juan Serna as our driver. The trip back to the airport was as smooth as could be. Thank you all at Hard Rock Cancun for a fantastic week. Hope to see everyone soon.

  • rockelle02 : Cancun
Wonderful first experience

This was our first time at an All-Inclusive resort and I don't think we'll choose otherwise in the future. We booked through Costco travel and that included he transportation to and from the hotel, as well as $500 resort credits. As soon as we arrived we noticed how extremely friendly and courteous the staff was. They always addressed us by name. Checking into any restaurant or the spa, we were always addressed by name. I like how they take the time to make this extra step. Our room was always clean...there were people always cleaning everywhere! The public restrooms by the pool and beach always smelled amazing and were so clean. The food was so delicious! It's nice to leave your room with just your room key and not have to worry about a bar tab. Service was always fast and the quality was consistant.I would definitely recommend this hotel and we are planning on returning with our kids next year.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service (once per day)
  • A la carte dining w/reservations
  • Unlimited Domestic and select International drinks
  • Theme parties
  • Lounge chair and towel service
  • Non-motorized watersports at Sun Palace Marina:
  • Kayaking
  • Pedal boats
  • Windsurfing
  • Introductory scuba diving lesson in pool
  • Day and night tennis
  • Volleyball
  • Basketball
  • Billiards
  • Ping-pong
  • Unlimited tours including Chichen-Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Ek-Balam/Valladolid, Paradise Snorkeling & Wet 'N Wild
  • Daily activities
  • Nightly entertainment  
  • 601 luxurious rooms
  • 6 restaurants
  • 7 bars and lounges
  • 36-hole mini-golf course
  • 600 seat amphitheatre
  • 2 (lit) tennis courts
  • Fitness centre
  • Spa (fee)
  • Sauna & Steambath
  • Gift shop
  • Beauty salon
  • Massage services (fee)
  • Laundry service (fee)
  • Car rental
  • Doctor on call 24 hrs (fee)
  • Free WiFi

Deluxe

  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service
  • Turndown service
  • Maximum occupancy 4 people

Deluxe Gold

  • Lagoon view
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service
  • Turndown service
  • Deluxe Gold Pure hypo-allergenic rooms availabe
  • Maximum occupancy 4 people

Deluxe Platinum

  • Ocean view
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service
  • Turndown service
  • Maximum occupancy 4 people

Deluxe Diamond

  • Double hydro spa tub
  • Private bath with shower
  • Balcony with chairs and a table
  • Liquor dispenser with premium brands
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • DVD/CD player
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size) I
  • ndividually controlled A/C
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • Nightly Petit Fours
  • Turndown service
  • Pillow menu
  • Aromatherapy
  • Exclusive beach bag (one per room/per stay)
  • Pre-order breakfast the night before
  • Access to VIP pool, Beach and Lounge areas
  • Ocean view in the best locations
  • Maximum occupancy 2 persons (adults only)

Deluxe Platinum Rock Royalty

  • Rock Royalty Personal Assistant (7am to 11pm)
  • Ironing Service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks and mix program
  • Access to Rock Royalty areas at the pool, lounge and beach
  • Complimentary 25-minute couple's massage at the Rock Spa 
  • VIP Check in
  • Late check out (until 3pm available upon request and availability)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds ($)
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Premium Liquor dispenser - Absolut, Bacardi White, Johnny Walker Black Label, Jose Cuervo Especial
  • Mini bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush Bathrobes & slippers
  • Sleeping Mask
  • Loofah Sponge and Bath Salts
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer Iron/ironing board
  • Free wireless internet
  • 24-hour room service with select a la carte menu
  • Turndown service
  • Ocean View
  • Maximum occupancy 2 persons (adults only)

Deluxe Family

  • 1 kind bed and 2 double beds 
  • 2 bedrooms
  • Double hydro spa tub in each room
  • Private bath with double showers
  • Balcony with two chairs and table
  • A mini bar with drinks the kids will like as well as a variety of adult beverages (soda, bottled water, juice & domestic beer)
  • Liquor dispenser
  • LCD TV with satellite in each bedroom
  • Xbox 360, with a selection of DVD's & Xbox games available upon request
  • Purified water
  • Rock Spa® bath amenities
  • L'Oreal Kids bath amenities
  • Adult and kids bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service (special kid's menu)
  • Turndown service
  • In-room family guide with activities schedule
  • Kids beach toys
  • Family welcome amenities
  • Lagoon view
  • Minimum occupancy of 3 adults, Maximum occupancy og 6 guests (including children and infants)

Rock Suite Platinum

  • 1 kind bed and 2 double beds 
  • 2 bedrooms
  • Dining and living area
  • Double hydro spa tub in each room
  • Private bath with double showers
  • Private terrace with lounge chairs and table
  • A mini bar with  soda, bottled water, juice & domestic beer
  • Liquor dispenser
  • LCD TV with satellite in each bedroom
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service 
  • Nightly Petit Fours
  • Turndown service
  • Pillow menu
  • Aromatherapy
  • Exclusive beach bag (one per room / per stay)
  • Personal Assistant (7am-11pm)
  • Ironing Service (2 items per person/per stay)
  • Express Luggage Delivery
  • Complimentary Shoe Shine
  • Spa Tub Preparation (with 24-hour notice)
  • Personal Assistance with Reservations (on and off property)
  • Priority Reservations to picks and mix Programs
  • Access to VIP Pool, Beach and Lounge Areas
  • Ocean or Lagoon view or Ocean and Lagoon view
  • Maximum occupancy 6 guests

Rock Star Suite

  • Rock Royalty Personal Assistant (7am to 11pm)
  • Ironing Service (2 items per person/per stay)
  • Dining and living area
  • Upgraded full-size Rock Spa bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks and mix program
  • Access to Rock Royalty areas at the pool, lounge and beach
  • Complimentary 25-minute couple's massage at the Rock Spa
  • VIP Checkin and checkout
  • Late checkout available (until 3pm - available upon request)
  • Complimentary beach bag (1 per room/per stay)
  • Espresso/American coffee maker
  • Direct dial telephone
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service from select restaurant menus
  • Rock Royalty Level - Check-out Service (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds ($)
  • Double hydro spa tub
  • Private bath with shower
  • Two-story terrace with lounge chairs and table
  • Premium Liquor dispenser Absolut, Bacardi White, Johnny Walker Black Label, José Cuervo Especial
  • Mini bar with soda, bottled water, juice, domestic beer and snacks
  • Home Theater and surround sound music system and blue-ray player  
  • 58inch high-definition plasma TV
  • Bluetooth-enabled wireless alarm clock radio
  • DVD/CD player upon request
  • Purified water
  • Plush Bathrobes & slippers
  • Loofah Sponge
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Turndown service
  • Ocean view
  • Maximum occupancy 4 adults


Restaurants

Zen

  • Breakfast buffet, A la carte for lunch and dinner
  • Asian
  • Reservations required for Teppanyaki 

Ciao

  • Buffet for breakfast, A la carte for dinner
  • Italian

Ipanema

  • A la carte for dinner
  • Brazilian steakhouse

The Market

  • Buffet for breakfast, lunch and dinner
  • International

Frida

  • A la carte for lunch and dinner
  • Mexican

Pizzeto

  • A la carte for lunch and dinner
  • American

Bars

  • Smash Lobby bar
  • Dive Pool Bar
  • Float Pool Bar
  • Amphitheatre Bar
  • Splash Swim up Bar
  • Diego Cocktail bar

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Hard Rock Cancun offers the following Rock Spa facilities and treatments:

Facilities

  • Massage rooms
  • Whirlpool bath
  • Gym

Massages

  • Couples massage
  • Aromatherapy massage
  • Deep tissue massage
  • Reflexology massage
  • Mud massage
  • Hot stone massage

Facial treatments

  • Antioxidant facial
  • Vit C facial
  • Sensitive facial
  • Purifying facial
  • Detoxifying facial
  • Facial for him

Wraps

  • Aloe and mint wrap
  • Chocolate wrap
  • Sea plant wrap
  • Lipo-stock wrap

Other treatments

  • Body exfoliation



Stay at 1 play at 8 - Eat and Play at All Palace Resorts. When you stay at any Palace Resorts properties, you are welcome to enjoy the facilities and restaurants of all of them. Scheduled transportation is available at select resorts. If there is no transportation available guests are responsible for the cost to and from other Palace Resorts.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hard Rock Hotel Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hard Rock Hotel Cancun
Boulevard Kukulcan Km 14.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.