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Hyatt Zilara Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

An excellent choice for couples and mature travelers looking for rest and relaxation. The best part about this resort is their team. All facets of the resort is tended by incredibly friendly staff. They work tirelessly and do everything they can to ensure that all of your concerns are being met. The grounds and rooms are always kept in immaculate conditions. There are a variety of dining options (both buffet and a la carte) available. The menu changes quite often, so you're never left eating the same food twice. The resort is near a beautiful beach and has a great pool deck. Both are relatively big nad have plenty of loungers availble. You won't ever have to fight for a spot here!


Overview
Beachfront with breathtaking views of the Caribbean Sea. This adults-only, all-suite, all-inclusive resort, combines outstanding facilities with exceptional amenities. Hyatt Zilara Cancun is located ocean front in the middle of the hotel zone near shopping and nightlife. The resort offers all-Suite accommodations including ocean view or oceanfront Junior Suites and Cancun's only ocean/Swim-up One Bedroom Suite Beachfront, all with a casual ambiance in a luxurious setting.

Location: Beachfront hotel in the heart of Cancun's hotel zone, walking distance to main shopping malls, nightlife, and discos, 25 minutes to town and 35 minutes to the airport.

Highlights
  • Adults-only
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Dining options 24 hours a day
  • Spa

tripadvisor Traveler Reviews
  • Erika W :
Beautiful views, fabulous time!

My boyfriend and I just returned from a wonderful 6-night stay at Hyatt Zilara-Cancun. I read many of these reviews before making our decision, so decided to offer my own feedback.This resort is formerly a Royal (Real Resorts); I have stayed at THE Royal in Playa del Carmen multiple times, but this was my first time at the Cancun spot. It offers many of the same touches and is so very welcoming. Best part: amazing views!! Hearing the waves crashing each night was just perfect. First, thank you to Martha Ramos for cleaning our room each day. If any clothes were about, she would neatly fold them and place them on the chair. Jorge also kept us fully stocked with waters, soft drinks and snacks! If you made a special request to either, it was handled immediately. We liked to stay at the beach until about 6pm, so we only opted for turn down service a few nights, but that was nice to come back to when we did.When it came to meals, the omelet station at Spice is a must for breakfast and we most frequented Pelicanos for lunch (only outdoor restaurant). Our favorite dinner was Asiana. We went there for both sit-down and teppanyaki. You must make a reservation for the hibachi style (recommend that). However, we had an hour wait at 9pm for a regular sit down dinner... prepare for that, as well. That was the only place we needed to wait. Everywhere else was right in for dinner. We would also recommend Chef's Plate if you like the daily menu. It is about an 1.5hr but was an excellent 6-course meal. However, unlike the private dining experience at THE Royal in Playa, Chef's plate here is one long table (max. 16) in a small room...so the dining experience varies based on your fellow guests. We were happy with the quality of the food and the service we received. Every employee we came across was so kind and usually very attentive. For example, Arturo welcomed us right into paradise after we arrived on our first lunch...Oscar was one of the many people at Asiana that had us cracking up. Antonio was also sweet at Marie Marie's/Cantina - going the extra mile explaining every step of the process while making us flaming Mayan coffees. Overall, you were never in want of anything. Drinks were always filled...the pool/beach servers were all so quick. I wish I remembered more names to recognize all who made our trip special! Thank you all :)Other food notes:We ordered room service a few times and it was speedy! 24 hour lounge also a favorite spot for snacks like chips and guacamole and some pool or ping pong. Lobby bar also great. And, I will seriously miss the coffee shop. Best spot. We loved it there! Mocha frappes, double espressos, ice cream, muffins...they had everything. Delicious! A few cons to mention: 1) if you want to use your room hot tub... start the water early. Took ours over an hour to fill.2) There are not enough pool chairs. You really do need to set an alarm for 6am or so, if you want to have a chance at one. Even that is not a guarantee...we met a couple who comes down and claims their seats and cabana at 12:30AM! A towel on a seat, with no personal property, should not be enough to claim it yours. Hyatt needs to do something about this practice (I suggest placing towels on each spot ahead of time for guests.) But, at the very least, just replace and add chairs. Returning guests we met said there used to be 2x the amount. I can only imagine how competitive it will be for seats in the summer months. Some couples would not arrive until after 11am (chairs are supposedly fair game after 30/45 mins of non-activity.) I did bring our concern s up to Yoshi at the pool on our first day and he helped us find a chair.FYI: on foam party day (which is so fun!), the seats and cabanas on the activity side of the pool are reserved and cost a fee - approx $150 USD.With that being said, you were always guaranteed a spot at the beach. That was one of our favorite places! The ocean is simply stunning. For reviews that said you couldn't swim in the ocean, we had no problem. Yes, the flags were yellow/red during our stay but we were in there every day. Just be careful because the tide can carry you.Ocean was warm...as for pool temperature, we learned the heater was broken during our stay but it warmed up a bit as the week went on. It was cool, yet felt refreshing! We loved grabbing drinks at the swim-up bar and beach bar (Yuri and crew were great) and it was fun to stand at the edge of the infinity pool and watch the ocean. We enjoyed the quiet side of the pool, but had a lot of fun doing activities with Angelo and Rita(sp?) the one day we sat over there...Bike ride, crafts, water aerobics, tacosI know this was lengthy but hopefully it helps you out if you're considering Zilara. Get ready for relaxation! Enjoy a fabulous vacay here!! :)

  • 43tomz : Westfield, New Jersey
Beautiful resort and excellent service

This all-inclusive resort was a highlight of our vacation. Our room was large, and we had a beautiful view of the ocean. The exercise room was quite large and had a surprisingly nice selection of machines and free weights. The rest of the property was wonderful as well. But most importantly, the service was absolutely incredible. Every staff member did their best to make sure we had everything we needed -- from the moment I called to arrange a car with Martin, I knew this was going to be a wonderful experience. The driver who picked us up at the airport was so informative, and upon our arrival at the hotel, every staff member greeted us with a smile and asked if they could do anything for us. Moreover, the service in the restaurants, as well as on the beach, was second to none. I can't say enough good things about the staff! We came back from the beach every evening to an impeccably clean room. We were blown away. If there's a negative, it's with some of the food. The Mexican restaurant was very disappointing, but the food at Spice and at the Wednesday evening steak and tails dinner on the beach were delicious! And we can't say enough good things about the Coffee House and the 24 hour snack/game room. We would definitely stay here again!

  • margieharry56 : Butte, Montana
from subzero weather to Cancun glory

We left Montana with the temperature at 0 degrees. We arrived in Cancun to a wonderful 78 degrees, We found heaven on earth. The Hotel Zilara was magnificent. The scenic view was the best beach view of any of the hotels. We couldn't have chosen wiser. The four restaurants were indescribable. The food was the best we had ever eaten. Shout outs to the front desk staff Nancy, Hector, Paulina, Eladio and Miguel. They were the best. Spice staff Carlos Cararenio, Consuelo and Carlos Martinez. Coffee Shop Rogelio and Carlos Palacious. Ligia at the Pool Bar. Wonderful service. The Spa the wonderful Terry, Perla and Carmine. The housecleaning and turndown service Felipe Yah and Brenda Argnes. Couldn't collect all the names of all the wonderful employees who gave us nothing but superb service. A Very Big Thank You from the six women who to traveled to your wonderful country and enjoyed our stay.

  • angelamC3759YH : Severna Park, Maryland
Average stay

Friendly staff , room was not what I booked and was told could not be accommodated . Food was not hot when brought to table and Buffett bar ok . Had a nice coffee Bar I enjoyed. Hotel gift shop very pricy

  • trishar0ni : Salt Lake City, Utah
Heaven

This place is insane! You will not regret coming here. I will be back next year in March. Food was top notch!!!! All of the restaurants take their service very seriously! They must fly in chefs from around the world i kid you not. They serve a frozen cocktail here called purple rain.....umm, to die for. The work out room is spectacular, it's views and lap pool are gorgeous! The rooms are clean and quiet. This hotel takes all inclusive to the next level. LOVED!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Fine dining at 6 a la carte and gourmet buffet restaurants
  • 24 hour in-suite dining
  • Top-notch entertainment featuring live music and performances
  • Unlimited alcoholic and non-alcoholic beverages and snacks at lounges, swim-up bars and in your suite
  • Selection of craft-brewed bottled beers
  • Unique daily and nightly activities 
  • Spectacular pools and relaxing cabanas
  • Impeccable, innovative service including beach butlers, and romance concierge
  • If requested in advanced, unpacking services upon arrival
  • All resort taxes and gratuities
  • 307 rooms 
  • 6 restaurants
  • 1 coffee shop
  • 4 bars
  • Tequila and wine sommeliers
  • 24 hr room service
  • Pool
  • Golf nearby
  • Meeting facilities
  • Business Centre (fee) 
  • 1 tennis court (1 lit) on-site
  • Shopping plaza
  • WiFi internet
  • Sauna (fee) 
  • Steamroom (fee) 
  • 2 Jacuzzis
  • Spa (fee)
  • Fitness facilities
  • Exercise classes
  • Scuba diving on-site (fee)
  • Beauty salon (fee) 

Junior Suite Ocean View

  • 1 king or 2 double beds
  • Egyptian cotton sheets
  • Ocean view 
  • Double whirlpool tub
  • Ocean view terrace with hammock
  • Double sinks in bathroom
  • Rain showers
  • His & Hers plush bathrobes and slippers
  • 2-line direct dial cordless telephone
  • Hairdryer & Hair straightener (upon request)
  • Coffee Maker
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42inch LED satellite TV with DVD/CD player
  • MP3 Player
  • Electronic, laptop-size safety deposit box
  • Pillow Menu
  • Iron & ironing board
  • Work desk 
  • Maximum occupancy 4 people

Junior Suite Ocean Front

  • 1 king or 2 double beds
  • Egyptian cotton sheets
  • Bathrooms with double sinks
  • Rain showers
  • Unobstructed ocean views
  • Double whirlpool tub
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hairdryer & hair straightener upon request
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock and ocean views
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • State-of-the-art gourmet coffee system
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option to Premium Ocean Front Deluxe Suite available
  • Maximum occupancy 4 people

Swim Up Suite

  • 1 king sized bed
  • Egyptian cotton sheets
  • Split level suite
  • Double whirlpool tub
  • Direct pool access
  • Double sinks in bathroom
  • Rain showers
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hairdryer & hair straightener
  • Telescope for stargazing at night
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • In-suite check-in
  • Reserved, exclusive beach cabana
  • Semi-private pool
  • State-of-the-art gourmet coffee system
  • Complimentary unlimited domestic and international telephone calls
  • Exclusive access to Chef's Plate gourmet restaurant
  • Maximum occupancy 2 people

Ocean Front Luxury Suite

  • 1 king bed
  • Egyptian cotton sheets
  • Double whirlpool tub
  • Wrap-around terrace or balcony with unobstructed ocean views
  • Double sinks in bathrooms
  • Rain showers
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • Steam shower
  • 2-line direct dial phone
  • Hairdryer & hair straightener upon request
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42inch LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • Reserved, exclusive beach cabana
  • State-of-the-art gourmet coffee system
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option to Premium Ocean Front Junior Suite available
  • Maximum occupancy 2 people

Presidential Suite

  • 1 king size bed
  • Ocean view
  • Expanded terrace area with patio furniture and hammock
  • Steam shower and vanity counter
  • Spacious bedroom
  • Living room
  • Dining room
  • Telescope for stargazing at night
  • Fully-stocked bar
  • Double whirlpool tub
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hair straightener
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Personalized butler and concierge services on request
  • In-suite check-in
  • In-suite DVD library
  • Reserved, exclusive beach cabana
  • State-of-the-art gourmet coffee system
  • Complimentary unlimited domestic and international telephone calls
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option with Premium Ocean Front Junior Suite room available to create a two-bedroom penthouse suite
  • Maximum occupancy 2 guests

Restaurants

Asiana

  • A la carte for lunch and dinner
  • Asian cuisine
  • Dress code is dressy casual for dinner (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Pelicanos

  • A la carte for breakfast, lunch and dinner
  • Caribbean/Seafood
  • Dress code is dressy casual for dinner (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Maria Marie

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Chef's Plate

  • Set menu for dinner
  • Gourmet
  • Reservations required
  • Available for Junior Suites Oceanfront and Premium categories

La Adelita Cantina

  • A la carte appetizers for dinner
  • Mexican

Spice

  • Buffet for breakfast, lunch and dinner
  • International

Coffee House

  • Coffee shop

Bars

  • Trade Winds Swim-up pool bar
  • Tequileria Beach Bar
  • 24 Hour Lounge
  • Lobby Bar

Hyatt Zilara Cancun offers the following Spa facilities and treatments:

Facilities

  • Gym 
  • Massage rooms
  • Beauty salon
  • Steam room

Massages

  • Relaxing massage
  • Deep tissue massage
  • Sports massage
  • Four hands massage
  • Purification massage
  • Mayan massage

Facial treatments

  • Deep cleansing facial
  • After sun rescue facial
  • Luminous "C" and sea facial
  • Purifying facial
  • Men's facial

Wraps

  • Aloe wrap
  • Marine algae wrap
  • Chicxulub clay wrap
  • Herbal wrap
  • Hydration wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Makeup

Honeymoon Bonus - Receive Spa discount, a bottle of sparkling wine in room upon arrival, flower petal decorations and a sweetheart cake for 2. Request at time of booking. Marriage certificate to be presented at check-in.

Wedding Bonus - Wedding packages available, please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hyatt Zilara Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Zilara Cancun
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.