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Hyatt Zilara Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

An excellent choice for couples and mature travelers looking for rest and relaxation. The best part about this resort is their team. All facets of the resort is tended by incredibly friendly staff. They work tirelessly and do everything they can to ensure that all of your concerns are being met. The grounds and rooms are always kept in immaculate conditions. There are a variety of dining options (both buffet and a la carte) available. The menu changes quite often, so you're never left eating the same food twice. The resort is near a beautiful beach and has a great pool deck. Both are relatively big nad have plenty of loungers availble. You won't ever have to fight for a spot here!


Overview
Beachfront with breathtaking views of the Caribbean Sea. This adults-only, all-suite, all-inclusive resort, combines outstanding facilities with exceptional amenities. Hyatt Zilara Cancun is located ocean front in the middle of the hotel zone near shopping and nightlife. The resort offers all-Suite accommodations including ocean view or oceanfront Junior Suites and Cancun's only ocean/Swim-up One Bedroom Suite Beachfront, all with a casual ambiance in a luxurious setting.

Location: Beachfront hotel in the heart of Cancun's hotel zone, walking distance to main shopping malls, nightlife, and discos, 25 minutes to town and 35 minutes to the airport.

Highlights
  • Adults-only
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Dining options 24 hours a day
  • Spa

tripadvisor Traveler Reviews
  • johnandlori : Hicksville, New York
Wonderful Vacation

We travel to Cancun once or twice a year and this was our first time at the Hyatt Zilara Cancun. We were greeted at the front desk by Lillian and Marcelo Peon who made sure we would be happy with our accommodations. The room we were assigned to had a very small bathroom and Jonathan Jerez took us to two other rooms to make sure we were satisfied. He really went over and above to accommodate us. We were in an amazing duplex which was close to the construction but we never heard a sound from our room. The waiters by the pool and in the restaurants we fantastic. The food was wonderful in every restaurant. We did not eat in the buffet but had several meals at Pelicanos which was our favorite. I can't say enough good things about this resort. We will definitely return.

  • annieosanto : connecticut
ANOTHER fabulous stay !!

We did not write a review last year which was our first time at Zilara - for years, we had our eye on this resort but it was a little out of financial reach for us. We made the jump finally and are so glad we did ! We've been coming to Cancun for the last 10+ years, most of those staying at another Adult only resort - there truly is no comparison with what we experienced here at the Zilara and we will never look back !The staff are AMAZING and will do anything for you....treated like royalty for sure and just so genuine....we loved them all :) special shout outs to Ligia, Ivan and Ivan, David, Guadalupe - just to name a few who made our vacation an absolute paradise !The food is just wonderful, we never had a bad meal.....our favorite was Asiana, the spring rolls, veggie sushi (made special for me) ! and hibachi just can't be beat. The buffet at Spice had everything one could possibly want and more ! Every restaurant was awesome and the service just perfect.The air con worked perfectly and was ice cold in our room - no worries there for those reading old reviews about it not working well - it's fixed for sure !I could go on and on and on.....everything was perfect, we could not ask for a better vacation and cannot WAIT to go back next year, if not sooner !!

  • Minell01 : Flushing, Michigan
Treated like royalty!!

From the time we arrived until we checked out, we had an amazing vacation and unimaginable service. All the personnel was great. They go so far out of their way to ensure you have a spectacular stay. I can't say enough about the food. It was out of this world....first class. I'd like to give a special thanks to David and Ivan, at the pool; Lucio at the swim up bar; Arturo at breakfast each morning at Spice and Glenda who always greeted us with an amazing smile and hospitality. If you're searching for a place to go, you can't go wrong with the Hyatt Zilara in Cancun.

  • JuliaTD : Livingston, New Jersey
Exceptional Service from Food and Beverages Manager

Hyatt Zilara Cancun is a great resort with wonderful staff. The Food and Beverage manager Glenda is exceptional in all respects. She will make this wonderful place even better. She has earned my respect through her appropriate and gracious interventions. The little cafe is also exceptional. It offers sweet treats in a low-key and unpretentious manner.

  • Kim P : Cleveland, Ohio
Buddymoon

My now husband and I stayed at the Hyatt Zilara Cancun for one week for our "buddymoon" - it was our honeymoon but we brought our friends! One couple had been here recently, the other couple not in about 10 years, my husband and I had never been before. We had the absolute best vacation we have ever had (and we do travel quite a bit). Everything at this resort was amazing...the rooms, the food, the service, the views...everything! We stayed in a swim-up suite that was clean, had amazing ocean views, and had cool water that we loved to relax in morning AND night. We LOVED the staff at this resort: Ivan (both of them) Gabriela, Frankie, David, Paul, Guadeloupe, Isabel, Edgar the bartender (AWESOME SKILLS), and Carlos and Emiliano who were entertainment staff. These people enjoy their jobs and it shows! They were informative about the area and culture, efficient, hardworking, and SO MUCH FUN to chat with. They remembered us all week long and checked in frequently to make sure we had everything we needed. The food at this resort was also wonderful. Do the Chef's Plate dinner - it's a nice reprieve from the beach and the heat. Asiana was delicious and light. The 24-Hour Lounge was great for quick snacks (LOVE the chicken nuggets!) If you're visiting as a couple, do the Romantic Dinner on the Beach. This was one of the most memorable things we have ever done! The fillets were huge, the service impeccable, and the ocean breeze and sound of the waves after dark was so romantic! The coffee shop was great not just for morning coffee (made with a smile every day - no joke!), but also to grab a sweet treat up until 11:00pm. We often stopped in for cakes, cookies, brownies, tortes, ice cream, etc. SO GOOD!I also feel it's important to mention that we felt VERY safe at this resort. We are smokers, so when we went out on the patios to smoke at night, it was only a few moments later we would notice security watching the surrounding area. I felt very safe walking alone to get a drink, get coffee, etc. Some of our friends wanted to venture down the street to the local mall and the whole time I just wanted to go home - to Hyatt Zilara! There really is no reason to leave this resort, they have everything.Also worth mentioning, the sky gym and rooftop pool are beautiful and clean, the relaxing pools in the back of the resort were a welcome surprise (Polish massage!), and the lobby shows were something really neat to see! Their dancers are such hard workers!We are already planning another trip back and I can't wait. We are even considering a longer stay, instead of 7 days maybe 10! I cannot recommend this resort enough. I would give it 20 stars if i could.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Fine dining at 6 a la carte and gourmet buffet restaurants
  • 24 hour in-suite dining
  • Top-notch entertainment featuring live music and performances
  • Unlimited alcoholic and non-alcoholic beverages and snacks at lounges, swim-up bars and in your suite
  • Selection of craft-brewed bottled beers
  • Unique daily and nightly activities 
  • Spectacular pools and relaxing cabanas
  • Impeccable, innovative service including beach butlers, and romance concierge
  • If requested in advanced, unpacking services upon arrival
  • All resort taxes and gratuities
  • 307 rooms 
  • 6 restaurants
  • 1 coffee shop
  • 4 bars
  • Tequila and wine sommeliers
  • 24 hr room service
  • Pool
  • Golf nearby
  • Meeting facilities
  • Business Centre (fee) 
  • 1 tennis court (1 lit) on-site
  • Shopping plaza
  • WiFi internet
  • Sauna (fee) 
  • Steamroom (fee) 
  • 2 Jacuzzis
  • Spa (fee)
  • Fitness facilities
  • Exercise classes
  • Scuba diving on-site (fee)
  • Beauty salon (fee) 

Junior Suite Ocean View

  • 1 king or 2 double beds
  • Egyptian cotton sheets
  • Ocean view 
  • Double whirlpool tub
  • Ocean view terrace with hammock
  • Double sinks in bathroom
  • Rain showers
  • His & Hers plush bathrobes and slippers
  • 2-line direct dial cordless telephone
  • Hairdryer & Hair straightener (upon request)
  • Coffee Maker
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42inch LED satellite TV with DVD/CD player
  • MP3 Player
  • Electronic, laptop-size safety deposit box
  • Pillow Menu
  • Iron & ironing board
  • Work desk 
  • Maximum occupancy 4 people

Junior Suite Ocean Front

  • 1 king or 2 double beds
  • Egyptian cotton sheets
  • Bathrooms with double sinks
  • Rain showers
  • Unobstructed ocean views
  • Double whirlpool tub
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hairdryer & hair straightener upon request
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock and ocean views
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • State-of-the-art gourmet coffee system
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option to Premium Ocean Front Deluxe Suite available
  • Maximum occupancy 4 people

Swim Up Suite

  • 1 king sized bed
  • Egyptian cotton sheets
  • Split level suite
  • Double whirlpool tub
  • Direct pool access
  • Double sinks in bathroom
  • Rain showers
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hairdryer & hair straightener
  • Telescope for stargazing at night
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • In-suite check-in
  • Reserved, exclusive beach cabana
  • Semi-private pool
  • State-of-the-art gourmet coffee system
  • Complimentary unlimited domestic and international telephone calls
  • Exclusive access to Chef's Plate gourmet restaurant
  • Maximum occupancy 2 people

Ocean Front Luxury Suite

  • 1 king bed
  • Egyptian cotton sheets
  • Double whirlpool tub
  • Wrap-around terrace or balcony with unobstructed ocean views
  • Double sinks in bathrooms
  • Rain showers
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • Steam shower
  • 2-line direct dial phone
  • Hairdryer & hair straightener upon request
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42inch LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • Reserved, exclusive beach cabana
  • State-of-the-art gourmet coffee system
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option to Premium Ocean Front Junior Suite available
  • Maximum occupancy 2 people

Presidential Suite

  • 1 king size bed
  • Ocean view
  • Expanded terrace area with patio furniture and hammock
  • Steam shower and vanity counter
  • Spacious bedroom
  • Living room
  • Dining room
  • Telescope for stargazing at night
  • Fully-stocked bar
  • Double whirlpool tub
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hair straightener
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Personalized butler and concierge services on request
  • In-suite check-in
  • In-suite DVD library
  • Reserved, exclusive beach cabana
  • State-of-the-art gourmet coffee system
  • Complimentary unlimited domestic and international telephone calls
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option with Premium Ocean Front Junior Suite room available to create a two-bedroom penthouse suite
  • Maximum occupancy 2 guests

Restaurants

Asiana

  • A la carte for lunch and dinner
  • Asian cuisine
  • Dress code is dressy casual for dinner (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Pelicanos

  • A la carte for breakfast, lunch and dinner
  • Caribbean/Seafood
  • Dress code is dressy casual for dinner (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Maria Marie

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Chef's Plate

  • Set menu for dinner
  • Gourmet
  • Reservations required
  • Available for Junior Suites Oceanfront and Premium categories

La Adelita Cantina

  • A la carte appetizers for dinner
  • Mexican

Spice

  • Buffet for breakfast, lunch and dinner
  • International

Coffee House

  • Coffee shop

Bars

  • Trade Winds Swim-up pool bar
  • Tequileria Beach Bar
  • 24 Hour Lounge
  • Lobby Bar

Hyatt Zilara Cancun offers the following Spa facilities and treatments:

Facilities

  • Gym 
  • Massage rooms
  • Beauty salon
  • Steam room

Massages

  • Relaxing massage
  • Deep tissue massage
  • Sports massage
  • Four hands massage
  • Purification massage
  • Mayan massage

Facial treatments

  • Deep cleansing facial
  • After sun rescue facial
  • Luminous "C" and sea facial
  • Purifying facial
  • Men's facial

Wraps

  • Aloe wrap
  • Marine algae wrap
  • Chicxulub clay wrap
  • Herbal wrap
  • Hydration wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Makeup

Honeymoon Bonus - Receive Spa discount, a bottle of sparkling wine in room upon arrival, flower petal decorations and a sweetheart cake for 2. Request at time of booking. Marriage certificate to be presented at check-in.

Wedding Bonus - Wedding packages available, please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hyatt Zilara Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Zilara Cancun
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.