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Hyatt Zilara Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

An excellent choice for couples and mature travelers looking for rest and relaxation. The best part about this resort is their team. All facets of the resort is tended by incredibly friendly staff. They work tirelessly and do everything they can to ensure that all of your concerns are being met. The grounds and rooms are always kept in immaculate conditions. There are a variety of dining options (both buffet and a la carte) available. The menu changes quite often, so you're never left eating the same food twice. The resort is near a beautiful beach and has a great pool deck. Both are relatively big nad have plenty of loungers availble. You won't ever have to fight for a spot here!


Overview
Beachfront with breathtaking views of the Caribbean Sea. This adults-only, all-suite, all-inclusive resort, combines outstanding facilities with exceptional amenities. Hyatt Zilara Cancun is located ocean front in the middle of the hotel zone near shopping and nightlife. The resort offers all-Suite accommodations including ocean view or oceanfront Junior Suites and Cancun's only ocean/Swim-up One Bedroom Suite Beachfront, all with a casual ambiance in a luxurious setting.

Location: Beachfront hotel in the heart of Cancun's hotel zone, walking distance to main shopping malls, nightlife, and discos, 25 minutes to town and 35 minutes to the airport.

Highlights
  • Adults-only
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Dining options 24 hours a day
  • Spa

tripadvisor Traveler Reviews
  • wilhelmina j :
Great Vacation

Excellent vacation and the service exceeded our expectation. Guest rooms were cleaned and well stocked. The SPA experience was out of this world. Great customer service received by Daniel, Usiel, Josefina and Claudia. Look foward to returning and I would highly refer this resort. The quality of food was very well presented and the swim up pool suite will blow you away

  • yoohoo2014 : Mountain View, California
Amazing Weekend

Went here with a group of friends for my birthday and had such a wonderful time. The staff was very attentive and friendly. We didn't feel pressured for tipping like other resorts, although we did tip throughout our trip (optional of course), every staff member had a fantastic attitude. The location is amazing, the food was good for all-inclusive, the drinks were fast and great. Shoutout to Arcangel - he was our waiter at Spice and he was amazing, extremely friendly and accommodating. He even sang happy birthday to me!Also to Daniel at Asiana, his hibachi skills were top notch, it was a very entertaining dinner and he was so charismatic and friendly. I can't wait to come back!

  • Susan L : New Jersey
2nd Time

We loved it overall. Food and beverage staff are attentive and fun. David (outside, poolside) and Ligia, (inside around the lobby bar) went above and beyond. Just delightful! Enjoyed a rainy day with a couples' massage - Muriel and Karina were wonderful! Our only complaint...the nightlife in the hotel. There is a large area for bands, a dj, and dancing, but there wasn't much of that going on all week. For an adults only resort, we thought there would be more this year, not less. We weren't the only ones complaining about this.

  • :
Bait and switch at the restaurant

We ordered 90 peso tequila at the restaurant Maria Marie and they returned halfway through the meal and told us they should have charged us for 400 peso tequila by mistake. The head waiter, Daniel Lopez, came to us after the waiter refused to handle his mistake and tried to bully us into paying three times as much for their error. Terrible service. They ruined a night with their terrible accusatory attitude and indignation.

  • Miasalpa :
Amazing

My husband and I come to this resort every year & have for about 10 years now. We love it here! The hotel staff are so kind & helpful, and a lot of fun! The resort is very well maintained & beautiful! The beach & water are outstanding, the spa is out of this world, and the food is fabulous & fresh! Spice has a huge variety of delicious food and is by far the best buffet style restaurant we've ever been to! Asians is our favorite! Japanese grill where they do the chopping & cooking in front of you, great show & excellent food. The rooms are beautiful & always kept stocked & clean & the maids always leave you treats and beautiful towel and flower designs.A spectacular gym with an infinity spa overlooking the ocean with excellent state-of-the art equipment! This is a fabulous hotel, I would highly recommend it!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Fine dining at 6 a la carte and gourmet buffet restaurants
  • 24 hour in-suite dining
  • Top-notch entertainment featuring live music and performances
  • Unlimited alcoholic and non-alcoholic beverages and snacks at lounges, swim-up bars and in your suite
  • Selection of craft-brewed bottled beers
  • Unique daily and nightly activities 
  • Spectacular pools and relaxing cabanas
  • Impeccable, innovative service including beach butlers, and romance concierge
  • If requested in advanced, unpacking services upon arrival
  • All resort taxes and gratuities
  • 307 rooms 
  • 6 restaurants
  • 1 coffee shop
  • 4 bars
  • Tequila and wine sommeliers
  • 24 hr room service
  • Pool
  • Golf nearby
  • Meeting facilities
  • Business Centre (fee) 
  • 1 tennis court (1 lit) on-site
  • Shopping plaza
  • WiFi internet
  • Sauna (fee) 
  • Steamroom (fee) 
  • 2 Jacuzzis
  • Spa (fee)
  • Fitness facilities
  • Exercise classes
  • Scuba diving on-site (fee)
  • Beauty salon (fee) 

Junior Suite Ocean View

  • 1 king or 2 double beds
  • Egyptian cotton sheets
  • Ocean view 
  • Double whirlpool tub
  • Ocean view terrace with hammock
  • Double sinks in bathroom
  • Rain showers
  • His & Hers plush bathrobes and slippers
  • 2-line direct dial cordless telephone
  • Hairdryer & Hair straightener (upon request)
  • Coffee Maker
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42inch LED satellite TV with DVD/CD player
  • MP3 Player
  • Electronic, laptop-size safety deposit box
  • Pillow Menu
  • Iron & ironing board
  • Work desk 
  • Maximum occupancy 4 people

Junior Suite Ocean Front

  • 1 king or 2 double beds
  • Egyptian cotton sheets
  • Bathrooms with double sinks
  • Rain showers
  • Unobstructed ocean views
  • Double whirlpool tub
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hairdryer & hair straightener upon request
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock and ocean views
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • State-of-the-art gourmet coffee system
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option to Premium Ocean Front Deluxe Suite available
  • Maximum occupancy 4 people

Swim Up Suite

  • 1 king sized bed
  • Egyptian cotton sheets
  • Split level suite
  • Double whirlpool tub
  • Direct pool access
  • Double sinks in bathroom
  • Rain showers
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hairdryer & hair straightener
  • Telescope for stargazing at night
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • In-suite check-in
  • Reserved, exclusive beach cabana
  • Semi-private pool
  • State-of-the-art gourmet coffee system
  • Complimentary unlimited domestic and international telephone calls
  • Exclusive access to Chef's Plate gourmet restaurant
  • Maximum occupancy 2 people

Ocean Front Luxury Suite

  • 1 king bed
  • Egyptian cotton sheets
  • Double whirlpool tub
  • Wrap-around terrace or balcony with unobstructed ocean views
  • Double sinks in bathrooms
  • Rain showers
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • Steam shower
  • 2-line direct dial phone
  • Hairdryer & hair straightener upon request
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42inch LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • Reserved, exclusive beach cabana
  • State-of-the-art gourmet coffee system
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option to Premium Ocean Front Junior Suite available
  • Maximum occupancy 2 people

Presidential Suite

  • 1 king size bed
  • Ocean view
  • Expanded terrace area with patio furniture and hammock
  • Steam shower and vanity counter
  • Spacious bedroom
  • Living room
  • Dining room
  • Telescope for stargazing at night
  • Fully-stocked bar
  • Double whirlpool tub
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hair straightener
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Personalized butler and concierge services on request
  • In-suite check-in
  • In-suite DVD library
  • Reserved, exclusive beach cabana
  • State-of-the-art gourmet coffee system
  • Complimentary unlimited domestic and international telephone calls
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option with Premium Ocean Front Junior Suite room available to create a two-bedroom penthouse suite
  • Maximum occupancy 2 guests

Restaurants

Asiana

  • A la carte for lunch and dinner
  • Asian cuisine
  • Dress code is dressy casual for dinner (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Pelicanos

  • A la carte for breakfast, lunch and dinner
  • Caribbean/Seafood
  • Dress code is dressy casual for dinner (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Maria Marie

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Chef's Plate

  • Set menu for dinner
  • Gourmet
  • Reservations required
  • Available for Junior Suites Oceanfront and Premium categories

La Adelita Cantina

  • A la carte appetizers for dinner
  • Mexican

Spice

  • Buffet for breakfast, lunch and dinner
  • International

Coffee House

  • Coffee shop

Bars

  • Trade Winds Swim-up pool bar
  • Tequileria Beach Bar
  • 24 Hour Lounge
  • Lobby Bar

Hyatt Zilara Cancun offers the following Spa facilities and treatments:

Facilities

  • Gym 
  • Massage rooms
  • Beauty salon
  • Steam room

Massages

  • Relaxing massage
  • Deep tissue massage
  • Sports massage
  • Four hands massage
  • Purification massage
  • Mayan massage

Facial treatments

  • Deep cleansing facial
  • After sun rescue facial
  • Luminous "C" and sea facial
  • Purifying facial
  • Men's facial

Wraps

  • Aloe wrap
  • Marine algae wrap
  • Chicxulub clay wrap
  • Herbal wrap
  • Hydration wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Makeup

Honeymoon Bonus - Receive Spa discount, a bottle of sparkling wine in room upon arrival, flower petal decorations and a sweetheart cake for 2. Request at time of booking. Marriage certificate to be presented at check-in.

Wedding Bonus - Wedding packages available, please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hyatt Zilara Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Zilara Cancun
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.