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Hyatt Zilara Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

An excellent choice for couples and mature travelers looking for rest and relaxation. The best part about this resort is their team. All facets of the resort is tended by incredibly friendly staff. They work tirelessly and do everything they can to ensure that all of your concerns are being met. The grounds and rooms are always kept in immaculate conditions. There are a variety of dining options (both buffet and a la carte) available. The menu changes quite often, so you're never left eating the same food twice. The resort is near a beautiful beach and has a great pool deck. Both are relatively big nad have plenty of loungers availble. You won't ever have to fight for a spot here!


Overview
Beachfront with breathtaking views of the Caribbean Sea. This adults-only, all-suite, all-inclusive resort, combines outstanding facilities with exceptional amenities. Hyatt Zilara Cancun is located ocean front in the middle of the hotel zone near shopping and nightlife. The resort offers all-Suite accommodations including ocean view or oceanfront Junior Suites and Cancun's only ocean/Swim-up One Bedroom Suite Beachfront, all with a casual ambiance in a luxurious setting.

Location: Beachfront hotel in the heart of Cancun's hotel zone, walking distance to main shopping malls, nightlife, and discos, 25 minutes to town and 35 minutes to the airport.

Highlights
  • Adults-only
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Dining options 24 hours a day
  • Spa

tripadvisor Traveler Reviews
  • Margie H : Waterloo
Feb 2017

We had a great stay at the Hyatt Zilara. This was a return trip for us and we brought 6 friends who also enjoyed the week stay. Great, great service from Ligia and Frankie at the pool bar, Daniel was also awesome. Arturo was very friendly at Spice and we would see him often.

  • sean c :
Fantastic hotel

My wife and I traveled to this hotel on September 2015 and just booked a second trip to this hotel for September 2017. We absolutely loved this hotel. The food was above average, the staff was hands down the best staff we have dealt with at any all inclusive resort. Location was perfect as it is right across the street from a mall. The pool was fantastic as well as all the the bars. Bartenders and waitstaff were very pleasant and easy to deal with. The only bad part about our trip was that the beach was hit with massive amounts of sargassum seaweed which made the water unsafe to swim in(completely out of the hotels control) but the staff did their best to maintain beach conditions. We very much look forward to our future trip.

  • Kris A : Chicago, Illinois
Love, love, love Hyatt Zilara! Returning every year for eternity!

I love this hotel. On our first stay in November 2015 we only had 5 nights to fall in love with the Zilara, this year on our 2nd stay at Zilara we stayed for 11 nights, our only regret was we didn’t stay for a full 14 days. I definitely consider this home away from home. We will be back for certain, if not early October, February 2018, or both.Let’s start with the basics of the hotel. The Zilara has 307 rooms all of which are ocean front with a view. Every room has a 2 person Jacuzzi with an ocean view. Every room has a magic box, which is for room service, when delivered there is a light that illuminates; you also use the box to send back the dishes. The room service menu is extensive and available 24 hours. Just ask and room service can provide off menu items. I loved the Green Chiliquilas con Huevos and the Huevos Ranchero’s for breakfast and alternated every other day, although the French toast is to die for. From other reviews you will read there are several restaurants including a coffee house, a buffet (Spice, there is a unique theme every evening), Pelicano’s, and much more, all are gourmet. We only made it to the ones that I named. On one visit to Spice I was surprised there was prime rib, which was really yummy, on this evening my waiter was Alexis whom remembered me from 2015, he was awesome and provided a to go container for me to bring to my wife the prime rib queen. Thank you, Alexis. I loved the fish tacos at Pelicano’s and the grilled Grouper. Inside the hotel lobby is an expansive lobby bar that is open from early morning until midnight daily. There is musical entertainment and dancing in the evenings. Every evening with exception of Tuesday and Thursday there are themed gymnastic shows which were very entertaining. On Saturdays they have the Mexican show which also includes vendors and food carts with authentic Mexican street fare. I thought I died and went to heaven with the Carne al Pastor food cart.The pools are gorgeous and well maintained. With the exception of the foam party which is on Tuesday we were all about the beach. Zilara has cabanas for all the premium deluxe suites, and there appears to be unlimited beach loungers, you don’t have to get up at the crack of dawn to go reserve chairs and a spot like many AI’s that we have stayed at. The beach is beautiful and large. The lifeguards actually pay attention to the current and did a great job watching swimmers and even rescued a swimmer from the rip tide during our stay. The beach and the pool are serviced by the same bar which is located under Pelicano’s on the beach. On the south there is the women’s bathroom and on the north is the men’s. Besides the well maintained and beautiful building, what makes the Zilara special is the staff. The moment you arrive the bellmen welcome you home, “welcome home”. We extended our stay an extra day from what was planned and the personnel at the front desk were friendly and accommodating and added notes to their system as I needed to validate flight availability prior to adding an extra day. From housekeeping there is a day made and an evening made for turndown service. All staff (housekeeping, maintenance, concierge, etc.) greeted you daily with a “Bueno’s” “dias”, “Tardes” or “noches” depending on the time of day you encountered them. I specially would like to thank the staff who made this visit special: The beach servers: Ligia, Frankie and Paul all were awesome and fun to chat with. They all had a work out delivering two 52 ounce Bubba Kegs con Cerveca con un poco de hielo. Ligia is considered a friend.The bartenders in the lobby bar: Octavio, Elleseo, Ivan, Simon and Kenny. All were very attentive and provided excellent service, were very interactive and made it a very enjoyable time. Simon was very generous in participating in photo ops. Octavio has a great sense of humor. Elleseo makes a great White Russian and Mudslide.We extended our trip as were wanted to see what the Zilara did for the Superbowl. Zilara went all out, early afternoon they were serving football decorated chocolate covered strawberries and cookies, finger sandwiches and more pool side. There were cheerleaders that did several dance routines and handed out souvenir tee shirts, you can view the party on a video on the Zilara site. For the game they removed the pool and table tennis tables from the 24 hour lounge and set up projection TV’s on the 24 hour lounge patio with multiple grills serving Hamburgers, brats, New York Strip, Ribeye and much more. There were plenty of appetizers including an edible football stadium with the field made of guacamole and the stadium made of sandwiches.

  • Hannah G :
Amazing!!! Not a single thing to complain about!

We just got home from the most amazing 6 days at Hyatt Zilara Cancun. It was truly a wonderful vacation. The hotel itself is breathtaking. It took me a full day to get used to that level of luxury. We were in room 208 - a luxury suite with a wrap around balcony. I was initially worried as we had requested a higher floor and I though it might be too loud by the pool. It wasn't at all! It was the perfect location. The sounds of the ocean at night drowned out any possible noice. The food was delicious- like everything! Every restaurant has it's own spin on delicious. Our favorite was Pelicanos on the water. The mushroom fajitas were the best!The service at Hyatt Zilara is second to none. Everyone is so friendly and funny and kind. If you are looking for a party hotel, this isn't it. It was a total relaxation hotel :) It was the perfect place to celebrate our 10 year anniversary.

  • Joanne K : Saratoga Springs, New York
Best Vacation Ever !!!!!!

OMG we just got back from the Hyatt Zilara in Cancun Mexico, the vacation was amazing. We celebrated my husbands birthday on this trip, this hotel couldn't have done more, room decorated, birthday cake and singing breakfast, lunch and dinner.Our favorite restaurant was the Pelicano's on the beach! The staff was amazing and the food was awesome. Special thank you to Luis and are favorite waiter Roberto, we miss you and hope you are there next year , we are coming back .Also at Pelicano's hello to Angel and Roman.The beach wait staff excellent, hello Frankie and Leyla.The room was awesome all rooms face the ocean and are immaculate .Great super bowl party while we we there The services in this hotel are excellent , from the the Spa staff,( Jose, Antonio),entertainment,(Angelo) bellboy( David John to housekeeping.We totally recommend this hotel, can't wait to return next year!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Fine dining at 6 a la carte and gourmet buffet restaurants
  • 24 hour in-suite dining
  • Top-notch entertainment featuring live music and performances
  • Unlimited alcoholic and non-alcoholic beverages and snacks at lounges, swim-up bars and in your suite
  • Selection of craft-brewed bottled beers
  • Unique daily and nightly activities 
  • Spectacular pools and relaxing cabanas
  • Impeccable, innovative service including beach butlers, and romance concierge
  • If requested in advanced, unpacking services upon arrival
  • All resort taxes and gratuities
  • 307 rooms 
  • 6 restaurants
  • 1 coffee shop
  • 4 bars
  • Tequila and wine sommeliers
  • 24 hr room service
  • Pool
  • Golf nearby
  • Meeting facilities
  • Business Centre (fee) 
  • 1 tennis court (1 lit) on-site
  • Shopping plaza
  • WiFi internet
  • Sauna (fee) 
  • Steamroom (fee) 
  • 2 Jacuzzis
  • Spa (fee)
  • Fitness facilities
  • Exercise classes
  • Scuba diving on-site (fee)
  • Beauty salon (fee) 

Junior Suite Ocean View

  • 1 king or 2 double beds
  • Egyptian cotton sheets
  • Ocean view 
  • Double whirlpool tub
  • Ocean view terrace with hammock
  • Double sinks in bathroom
  • Rain showers
  • His & Hers plush bathrobes and slippers
  • 2-line direct dial cordless telephone
  • Hairdryer & Hair straightener (upon request)
  • Coffee Maker
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42inch LED satellite TV with DVD/CD player
  • MP3 Player
  • Electronic, laptop-size safety deposit box
  • Pillow Menu
  • Iron & ironing board
  • Work desk 
  • Maximum occupancy 4 people

Junior Suite Ocean Front

  • 1 king or 2 double beds
  • Egyptian cotton sheets
  • Bathrooms with double sinks
  • Rain showers
  • Unobstructed ocean views
  • Double whirlpool tub
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hairdryer & hair straightener upon request
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock and ocean views
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • State-of-the-art gourmet coffee system
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option to Premium Ocean Front Deluxe Suite available
  • Maximum occupancy 4 people

Swim Up Suite

  • 1 king sized bed
  • Egyptian cotton sheets
  • Split level suite
  • Double whirlpool tub
  • Direct pool access
  • Double sinks in bathroom
  • Rain showers
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hairdryer & hair straightener
  • Telescope for stargazing at night
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • In-suite check-in
  • Reserved, exclusive beach cabana
  • Semi-private pool
  • State-of-the-art gourmet coffee system
  • Complimentary unlimited domestic and international telephone calls
  • Exclusive access to Chef's Plate gourmet restaurant
  • Maximum occupancy 2 people

Ocean Front Luxury Suite

  • 1 king bed
  • Egyptian cotton sheets
  • Double whirlpool tub
  • Wrap-around terrace or balcony with unobstructed ocean views
  • Double sinks in bathrooms
  • Rain showers
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • Steam shower
  • 2-line direct dial phone
  • Hairdryer & hair straightener upon request
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42inch LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • Reserved, exclusive beach cabana
  • State-of-the-art gourmet coffee system
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option to Premium Ocean Front Junior Suite available
  • Maximum occupancy 2 people

Presidential Suite

  • 1 king size bed
  • Ocean view
  • Expanded terrace area with patio furniture and hammock
  • Steam shower and vanity counter
  • Spacious bedroom
  • Living room
  • Dining room
  • Telescope for stargazing at night
  • Fully-stocked bar
  • Double whirlpool tub
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hair straightener
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Personalized butler and concierge services on request
  • In-suite check-in
  • In-suite DVD library
  • Reserved, exclusive beach cabana
  • State-of-the-art gourmet coffee system
  • Complimentary unlimited domestic and international telephone calls
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option with Premium Ocean Front Junior Suite room available to create a two-bedroom penthouse suite
  • Maximum occupancy 2 guests

Restaurants

Asiana

  • A la carte for lunch and dinner
  • Asian cuisine
  • Dress code is dressy casual for dinner (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Pelicanos

  • A la carte for breakfast, lunch and dinner
  • Caribbean/Seafood
  • Dress code is dressy casual for dinner (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Maria Marie

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Chef's Plate

  • Set menu for dinner
  • Gourmet
  • Reservations required
  • Available for Junior Suites Oceanfront and Premium categories

La Adelita Cantina

  • A la carte appetizers for dinner
  • Mexican

Spice

  • Buffet for breakfast, lunch and dinner
  • International

Coffee House

  • Coffee shop

Bars

  • Trade Winds Swim-up pool bar
  • Tequileria Beach Bar
  • 24 Hour Lounge
  • Lobby Bar

Hyatt Zilara Cancun offers the following Spa facilities and treatments:

Facilities

  • Gym 
  • Massage rooms
  • Beauty salon
  • Steam room

Massages

  • Relaxing massage
  • Deep tissue massage
  • Sports massage
  • Four hands massage
  • Purification massage
  • Mayan massage

Facial treatments

  • Deep cleansing facial
  • After sun rescue facial
  • Luminous "C" and sea facial
  • Purifying facial
  • Men's facial

Wraps

  • Aloe wrap
  • Marine algae wrap
  • Chicxulub clay wrap
  • Herbal wrap
  • Hydration wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Makeup

Honeymoon Bonus - Receive Spa discount, a bottle of sparkling wine in room upon arrival, flower petal decorations and a sweetheart cake for 2. Request at time of booking. Marriage certificate to be presented at check-in.

Wedding Bonus - Wedding packages available, please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hyatt Zilara Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Zilara Cancun
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.