Hyatt Zilara Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

An excellent choice for couples and mature travelers looking for rest and relaxation. The best part about this resort is their team. All facets of the resort is tended by incredibly friendly staff. They work tirelessly and do everything they can to ensure that all of your concerns are being met. The grounds and rooms are always kept in immaculate conditions. There are a variety of dining options (both buffet and a la carte) available. The menu changes quite often, so you're never left eating the same food twice. The resort is near a beautiful beach and has a great pool deck. Both are relatively big nad have plenty of loungers availble. You won't ever have to fight for a spot here!


Overview
Beachfront with breathtaking views of the Caribbean Sea. This adults-only, all-suite, all-inclusive resort, combines outstanding facilities with exceptional amenities. Hyatt Zilara Cancun is located ocean front in the middle of the hotel zone near shopping and nightlife. The resort offers all-Suite accommodations including ocean view or oceanfront Junior Suites and Cancun's only ocean/Swim-up One Bedroom Suite Beachfront, all with a casual ambiance in a luxurious setting.

Location: Beachfront hotel in the heart of Cancun's hotel zone, walking distance to main shopping malls, nightlife, and discos, 25 minutes to town and 35 minutes to the airport.

Highlights
  • Adults-only
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Dining options 24 hours a day
  • Spa

tripadvisor Traveler Reviews
  • 354farnaza : Sydney, Australia
Very cold atmosphere

We expected more of Hyatt. We come from Sydney and hyatt there is one of the top hotels. The best thing about our stay was beautiful beach and pool and generosity of food and drink but very average quality

  • Erin M :
WEDDING OF OUR DREAMS…

Before I get into wedding details I must first compliment the hotel and staff. We stayed at Hyatt Zilara once before and fell so deeply in love with the property and the people who worked there that we decided to get married at Zilara in 2017. Our previous stay was in December of 2016 and our most recent stay was from July 13th – 23rd (this review is long overdue).Our wedding had just over 50 guests, almost all of whom stayed on property for a couple of days prior to the wedding and a couple of days after. Before arriving at the resort, Nancy with the concierge (who had checked us in and taken care of us when we had visited in December) had been in contact with us about all of our guests’ details. We were able to set up private transportation, spa appointments, a private dinner reservation for our immediate families, and hotel management did us a huge favor and reserved cabanas for the foam party for our guests in advance. In addition, the last time we visited Zilara we fell in love with our room, and prior to our stay had requested the same room because it was located right by our wedding area. While we knew there was no guarantee, Nancy worked her magic and the hotel was able to give us the same room as before! Amazing! Nancy was so helpful and so professional; she made everything so easy for us and our guests and we owe her a huge thank you!We would also like to thank the rest of the incredible staff for making our stay extra special. From the pool, Ivan and Gonzalez, you never failed to make us laugh. Fernando, Eloisa, Guadalupe, Daniel, and Agnar, you always made sure our drinks were full and that we were always having the best time. Eduardo and Cesar at the lobby bar for taking care of us during one of our wedding events. Omar for delivering impeccable service at Pelicanos AND during our private romantic dinner on the beach, what memories! Carmen and Usiel for giving us the most incredible couples massages… twice! Daniel, our teppenyaki chef, Raul one of Zilara’s private driver’s, Paola at the front desk, housekeeping, servers, banquet managers, truly… thank you!THE WEDDING:When my now husband and I had visited Zilara in December, we met with the wedding department to discuss all of the details and meet with various vendors. The communication for us throughout this whole process was easy; we kept in touch via email up until we arrived at the resort the week before. We’re pretty low key in terms of planning, so email wasn’t an issue for us and if it took a few days to respond to our questions that was completely fine.Our wedding coordinator Geraldine stayed on top of every detail and every last request up until the very end of the wedding. Paty, the wedding manager gave us great recommendations, and using her experience and expertise, guided us toward planning the best wedding imaginable. There was never a point in which we felt stressed or concerned that things weren’t working out, the wedding department handled things flawlessly.SPECIAL REQUESTS:We had made some special requests for the wedding including a 3-tiered vanilla funfetti wedding cake and light-up marquee letters with our custom hashtag #LARININLOVE. The hotel delivered beautifully on both. We also had a fireworks show which was beyond anything we could have hoped for. Pirotecnia let us choose a song and they designed a show specifically for us which was then displayed from a boat out in the ocean overlooking the beach. We had welcome bags for all of our guests and Geraldine coordinated with the bellmen to have them delivered as our guests arrived. We also had a friend DJ our wedding and the hotel didn’t charge us extra for not using one of their vendors.THE VENUE / DECOR:Hyatt Zilara is a beautiful adult-only property with a lot to offer those who are planning their future wedding. We chose to have a beach ceremony with our cocktail hour on the grass terrace and reception on the main terrace below. The dance floor was located in the gazebo decorated with beautiful white linens. The decor came together exactly as promised by Abi with Grupo Gama. Our wedding was very boho with a vintage feel. Lots of wood, linens, lace, greenery, and white roses. We also had bistro lights hanging above once it got dark in the evening which was very romantic.FOOD / DRINK:We chose to have the Mexican Buffet and it was delicious (I only wish I had a chance to eat more!!). Drink service was impeccable. There were servers taking drink orders as well as an open bar for guests to walk up and order drinks.They were able to make every kind of drink our guests asked for and only used top shelf liquor. Champagne toasts were poured on time. Our cake turned out absolutely fabulous and the funfetti inside was a fun surprise!PHOTO & VIDEO:We chose to go with Adventure Photos and it was the best decision we could have made. We purchased an all day photo and video package which was money well spent. Priscila made sure to capture every moment we requested and the two videographers Eduardo and Eduardo were there every step of the way. We chose to have 2 hours of drone services during our ceremony and cocktail hour but they went one step further and charged the drone so they could capture video during our fireworks show as well. They have also already completed our wedding video which brought us to tears as we relived all of our happiest moments (the video link is in my TripAdvisor profile).The decor, the flowers, the layout, the food, the drinks, the music, and all of the details were carefully looked after by Geraldine, Paty, and the staff. We were blown away as we watched all the things we had requested come to life. From the hair and makeup trials, to the pressing of our clothes, to our emotional first look, the beach ceremony, reception, and finally the fireworks at the very end… everything was beautiful and we can’t thank Hyatt Zilara and your wonderful staff enough for bringing to life the wedding of our dreams.If you are looking for a resort in Cancun to celebrate your love whether it’s just the two of you, or a party of 100, Hyatt Zilara will make sure you have the best experience imaginable.

  • DeannaCEdmisten : Ramseur, North Carolina
Amazing Resort

This was our 7th time visiting this resort. The hotel is beautiful and all of the rooms are oceanfront with magnificent views. The food is always excellent. What impresses us every visit is the amazing staff. Everyone is so polite, friendly and always willing to go the extra mile to make you happy. Eloisa and Ligia always take excellent care of us at the pool and we look forward to seeing them every year! We also had a couples massage this year and Maria Carmen and Veronica were excellent! We enjoy this resort so much and will definitely be returning!

  • Bryan K : Aberdeen, United Kingdom
Amazing stay in Hyatt Zilara Cancun

This was our 4th time in Cancun overall and 2nd time at Hyatt Zilara. It is quite simply a magnificent hotel, this is down to many things but most importantly the biggest reason being the staff. They are phenomenal throughout the entire place, so friendly and will do anything for you. Edgar one of the bartenders at lobby bar, La Cantina, pool bar is an absolute gent. Kuri another bartender who is fantastic. Pool concierge - David, Ivan and Gonzales are terrific. Pool waiters Frankie, Fernando and Gabriel are all brilliant and provide great efficient service. We had an ocean front luxury view room and I can't get enough of that view, looking out on to the ocean, rooms are large and spacious. We were there for 11 nights so ate in every restaurant and the food is fantastic in all, I think my favourite was Pelicanos, but that was because of the view too. The cleanliness throughout the whole hotel is first class - there are cleaners continuously cleaning all areas. A good selection of drinks available in all bars, I am a craft beer drinker so a tip is to go to the La Cantina bar in Maria Marie they have a great selection of Mexican craft beer.All in all, a great hotel I would 100% recommend - one of our favourites around the entire world and we will most certainly be back for our 3rd visit soon.

  • pam144 : Tuscaloosa, Alabama
Wonderful stay!

This was our fourth trip to the Zilara, and everything was wonderful! The staff is amazing, they do everything possible to make sure every aspect of your stay is first class! Arturo took great care of us every morning in the buffet, we really enjoyed all of the fresh fruit selections. They are very generous with the alcoholic drinks (no watered down drinks here!) We enjoyed lunch each day at Pelicano's, overlooking the beautiful ocean. The rooms are very spacious, with beautiful oceanfront views, and kept immaculate by the staff. We enjoyed the turn down service every night, with fresh towels, a scented candle lit by the jacuzzi, and robes laid out. We are now planning our next trip back to the Zilara. Why go anywhere else, when the service here is so spectacular!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Fine dining at 6 a la carte and gourmet buffet restaurants
  • 24 hour in-suite dining
  • Top-notch entertainment featuring live music and performances
  • Unlimited alcoholic and non-alcoholic beverages and snacks at lounges, swim-up bars and in your suite
  • Selection of craft-brewed bottled beers
  • Unique daily and nightly activities 
  • Spectacular pools and relaxing cabanas
  • Impeccable, innovative service including beach butlers, and romance concierge
  • If requested in advanced, unpacking services upon arrival
  • All resort taxes and gratuities
  • 307 rooms 
  • 6 restaurants
  • 1 coffee shop
  • 4 bars
  • Tequila and wine sommeliers
  • 24 hr room service
  • Pool
  • Golf nearby
  • Meeting facilities
  • Business Centre (fee) 
  • 1 tennis court (1 lit) on-site
  • Shopping plaza
  • WiFi internet
  • Sauna (fee) 
  • Steamroom (fee) 
  • 2 Jacuzzis
  • Spa (fee)
  • Fitness facilities
  • Exercise classes
  • Scuba diving on-site (fee)
  • Beauty salon (fee) 

Junior Suite Ocean View

  • 1 king or 2 double beds
  • Egyptian cotton sheets
  • Ocean view 
  • Double whirlpool tub
  • Ocean view terrace with hammock
  • Double sinks in bathroom
  • Rain showers
  • His & Hers plush bathrobes and slippers
  • 2-line direct dial cordless telephone
  • Hairdryer & Hair straightener (upon request)
  • Coffee Maker
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42inch LED satellite TV with DVD/CD player
  • MP3 Player
  • Electronic, laptop-size safety deposit box
  • Pillow Menu
  • Iron & ironing board
  • Work desk 
  • Maximum occupancy 4 people

Junior Suite Ocean Front

  • 1 king or 2 double beds
  • Egyptian cotton sheets
  • Bathrooms with double sinks
  • Rain showers
  • Unobstructed ocean views
  • Double whirlpool tub
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hairdryer & hair straightener upon request
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock and ocean views
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • State-of-the-art gourmet coffee system
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option to Premium Ocean Front Deluxe Suite available
  • Maximum occupancy 4 people

Swim Up Suite

  • 1 king sized bed
  • Egyptian cotton sheets
  • Split level suite
  • Double whirlpool tub
  • Direct pool access
  • Double sinks in bathroom
  • Rain showers
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hairdryer & hair straightener
  • Telescope for stargazing at night
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • In-suite check-in
  • Reserved, exclusive beach cabana
  • Semi-private pool
  • State-of-the-art gourmet coffee system
  • Complimentary unlimited domestic and international telephone calls
  • Exclusive access to Chef's Plate gourmet restaurant
  • Maximum occupancy 2 people

Ocean Front Luxury Suite

  • 1 king bed
  • Egyptian cotton sheets
  • Double whirlpool tub
  • Wrap-around terrace or balcony with unobstructed ocean views
  • Double sinks in bathrooms
  • Rain showers
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • Steam shower
  • 2-line direct dial phone
  • Hairdryer & hair straightener upon request
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42inch LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • Reserved, exclusive beach cabana
  • State-of-the-art gourmet coffee system
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option to Premium Ocean Front Junior Suite available
  • Maximum occupancy 2 people

Presidential Suite

  • 1 king size bed
  • Ocean view
  • Expanded terrace area with patio furniture and hammock
  • Steam shower and vanity counter
  • Spacious bedroom
  • Living room
  • Dining room
  • Telescope for stargazing at night
  • Fully-stocked bar
  • Double whirlpool tub
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hair straightener
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Personalized butler and concierge services on request
  • In-suite check-in
  • In-suite DVD library
  • Reserved, exclusive beach cabana
  • State-of-the-art gourmet coffee system
  • Complimentary unlimited domestic and international telephone calls
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option with Premium Ocean Front Junior Suite room available to create a two-bedroom penthouse suite
  • Maximum occupancy 2 guests

Restaurants

Asiana

  • A la carte for lunch and dinner
  • Asian cuisine
  • Dress code is dressy casual for dinner (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Pelicanos

  • A la carte for breakfast, lunch and dinner
  • Caribbean/Seafood
  • Dress code is dressy casual for dinner (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Maria Marie

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Chef's Plate

  • Set menu for dinner
  • Gourmet
  • Reservations required
  • Available for Junior Suites Oceanfront and Premium categories

La Adelita Cantina

  • A la carte appetizers for dinner
  • Mexican

Spice

  • Buffet for breakfast, lunch and dinner
  • International

Coffee House

  • Coffee shop

Bars

  • Trade Winds Swim-up pool bar
  • Tequileria Beach Bar
  • 24 Hour Lounge
  • Lobby Bar

Hyatt Zilara Cancun offers the following Spa facilities and treatments:

Facilities

  • Gym 
  • Massage rooms
  • Beauty salon
  • Steam room

Massages

  • Relaxing massage
  • Deep tissue massage
  • Sports massage
  • Four hands massage
  • Purification massage
  • Mayan massage

Facial treatments

  • Deep cleansing facial
  • After sun rescue facial
  • Luminous "C" and sea facial
  • Purifying facial
  • Men's facial

Wraps

  • Aloe wrap
  • Marine algae wrap
  • Chicxulub clay wrap
  • Herbal wrap
  • Hydration wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Makeup

Honeymoon Bonus - Receive Spa discount, a bottle of sparkling wine in room upon arrival, flower petal decorations and a sweetheart cake for 2. Request at time of booking. Marriage certificate to be presented at check-in.

Wedding Bonus - Wedding packages available, please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hyatt Zilara Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Zilara Cancun
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.