This site requires JavaScript. I will only be visible if you have it.

Hyatt Zilara Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

An excellent choice for couples and mature travelers looking for rest and relaxation. The best part about this resort is their team. All facets of the resort is tended by incredibly friendly staff. They work tirelessly and do everything they can to ensure that all of your concerns are being met. The grounds and rooms are always kept in immaculate conditions. There are a variety of dining options (both buffet and a la carte) available. The menu changes quite often, so you're never left eating the same food twice. The resort is near a beautiful beach and has a great pool deck. Both are relatively big nad have plenty of loungers availble. You won't ever have to fight for a spot here!


Overview
Beachfront with breathtaking views of the Caribbean Sea. This adults-only, all-suite, all-inclusive resort, combines outstanding facilities with exceptional amenities. Hyatt Zilara Cancun is located ocean front in the middle of the hotel zone near shopping and nightlife. The resort offers all-Suite accommodations including ocean view or oceanfront Junior Suites and Cancun's only ocean/Swim-up One Bedroom Suite Beachfront, all with a casual ambiance in a luxurious setting.

Location: Beachfront hotel in the heart of Cancun's hotel zone, walking distance to main shopping malls, nightlife, and discos, 25 minutes to town and 35 minutes to the airport.

Highlights
  • Adults-only
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Dining options 24 hours a day
  • Spa

tripadvisor Traveler Reviews
  • Karen G : Philadelphia, Pennsylvania
Destination Wedding Event

We just stayed at this hotel for my son's destination wedding. I was impressed with the service, food and location. Most all-inclusive resorts make it hard for anyone to get a drink or food and make you wear a dorky bracelet. This was not the case. Servants are everywhere and you roam freely without a wristband. The beach is clean and the pool is very nice. I'll admit we normally stay at five-star hotels and expected this to be a lot worse. They had the nicest gym I've seen at any hotel: clean, infinity lap pool, new equipment, towels, water. The breakfast and lunch buffet is TO DIE FOR. And the spa is fabulous too whether you go for treatments or not. My only complaints were the bed was really hard, communicating with the wedding planner (beforehand) on rooms and checking out was a nightmare (we were double charged). Other than that...go for it. (oh and if you're considering a wedding...they know how to pull it off...just be patient with the details until you get there). AND, get an international cell plan -- wi-fi is spotty!

  • Sara R :
amazing staff

My husband Victor and I stayed in this hotel for 5 days (May 18 to may 23) we were celebrating our anniversary. hotel is gorgeous, location just perfect, rooms are beautiful and very clean, food really good but the best are the workers. the hotel without them is just a building. (a beautiful building). Staff make us feel at home like family. first Miguel from front desk gave us a really good welcome. then George from Guest Service was really kind. from spice restaurant the chef Javier Chan treated us excellent and Arturo too. from Maria Marie Noe was the best server of all. from Asiana Giovanni, nice guy. but the best of the best were the staff from the bar, Frankie, Isai, Erasmo, Ligia. all the staff make us feel like family. we definitely will come back to this place. it worth every penny. 100% recommended.

  • mterra764 : Clearlake, California
Home away from home with my Zilara family

Hyatt Zilara is like going home and visiting family. I have been visiting this wonderful resort since 2010. I love the resort and the staff. The staff have become my family and I enjoy visiting them. They are welcoming, friendly, they remember you by name and are happy to make your stay enjoyable and pleasurable. I have never met a more dedicated staff. Many of them have been there for years, and for me they make the resort. They are all professional, caring, loving and honest. They truly care about making your vacation happy and memorable. Ligia, Guadalupe, Eloisa are sweet, kind and they make sure to tell me they thinks about my other friends and family when they do not accompany me on a visit. Frankie is fun, energetic and lively. It is so wonderful to arrive for a stay and see these wonderful people, hug them and do a quick catch up with them. Ivan, around the pool, is also warm, caring and an awesome sunglass cleaner. There is so much more to each and everyone of these amazing staff people, again they all genuinely care and unbelievable hard workers. Marcelo--thank you for finding me out at the pool and coming out to say hi and making sure my visit was going well!!Angelo is a new member of the entertainment staff. He is fun and keeps activity around the pool fun. He has a great personality and a wonderful laugh. I will enjoy seeing him and getting to know him more on future visits. One recommendation I would make is having the entertainment staff visit with people around the pool throughout the day. They used to do this in years past, but it has been a while since entertainment staff have done that. When they come by and say hi and chat for a minute or two, it just makes it a little more personal.The staff in the restaurants are great. They all work hard to make sure you have a wonder dining experience, whether you are eating at the buffet in Spice, enjoying the outside service at Pelicano's, enjoying the show at Asiana's or leisurely eating at Maria Marie's. The coffee house is great. You can enjoy coffee, tea, sweet treats in a cooled and relaxing atmosphere. The 24 hour lounge is always stocked with beverages and various snack foods. You can also play pool, table tennis, darts, watch TV. One recommendation I would make is that there be take out containers available. Sometimes you just want to go in and grab a snack, but take it back to your room and enjoy while sitting on your balcony or snack while resting in the comfort of your own room.Room service is always fast and the food is wonderful.The housekeeping staff does a wonderful job of cleaning the room, restocking as needed and I love the turn down service. It is wonderful returning to your room at the end of the evening and the room is comfortable, inviting and has a candle going with the amazing scent that you choose. The staff at the bars are great. They make sure you are well cared for while are spending time in the bar during the evening. Paul, Catalino to name a couple, and I am really sorry, but my brain is failing me on others' names at this time. The shows at night are amazing. A suggestion would be that casino night might be better coming to an end before the show starts. I think that it takes away from the show when there are people playing casino games while the show is happening. They have various tastings throughout the week. Tequila/mezcal tasting, wine tasting, martini tasting. Might want to change up the tastings a little. The martini's are always the same ones every week. Even though there may be a few suggestions, this place is wonderful. The staff do want to make your visit is the best. They have become family and I love and care about each and everyone of them.

  • martha r :
Vacation 2017

I've been vacationing at the Royal In Cancún now known as the Hyatt Zilara for over 11 years. I cannot say enough about the show I just witnessed. The team in charge of putting in the show at the Hyatt Zilara exceeded my expectations. They have continually evolved and have become a very reputable company during the years I have visited. I just witnessed their Monday night show which involved Geli, Ricardo, Sergio and the rest of the team that completely blew me away. I have seen my fair share of shows, but nothing like this. From the music to the incredibly made costumes, not to forget the fact that "Medusa" made an appearance that completely stoled the show, Wow!!! Not only were the costumes stunning "visually", but the choreography and the the music was phenomenal. The entire show just showed how far along this group has come. No longer are they a "hotel-show", they are, in my opinion , the one reason all vacationers MUST VISIT The Hyatt Zilara.I also wanted to make mention that all of the performers were gracious enough to stay around for pictures, including, "Medusa".... outstanding job team!!I'll see you in 6 months.

  • Rachael T :
Mythology show

A must see show!! Dancing on land and in the air. The dancers were amazing, met Ricardo as Zeus; Geli as Aphrodite and Sergio as Poseidon. Their skills on Arial dancing were stunning. I use to work in costuming at Disney and the show costumes did not disappoint!! Everyone needs to make sure they don't miss this show!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Fine dining at 6 a la carte and gourmet buffet restaurants
  • 24 hour in-suite dining
  • Top-notch entertainment featuring live music and performances
  • Unlimited alcoholic and non-alcoholic beverages and snacks at lounges, swim-up bars and in your suite
  • Selection of craft-brewed bottled beers
  • Unique daily and nightly activities 
  • Spectacular pools and relaxing cabanas
  • Impeccable, innovative service including beach butlers, and romance concierge
  • If requested in advanced, unpacking services upon arrival
  • All resort taxes and gratuities
  • 307 rooms 
  • 6 restaurants
  • 1 coffee shop
  • 4 bars
  • Tequila and wine sommeliers
  • 24 hr room service
  • Pool
  • Golf nearby
  • Meeting facilities
  • Business Centre (fee) 
  • 1 tennis court (1 lit) on-site
  • Shopping plaza
  • WiFi internet
  • Sauna (fee) 
  • Steamroom (fee) 
  • 2 Jacuzzis
  • Spa (fee)
  • Fitness facilities
  • Exercise classes
  • Scuba diving on-site (fee)
  • Beauty salon (fee) 

Junior Suite Ocean View

  • 1 king or 2 double beds
  • Egyptian cotton sheets
  • Ocean view 
  • Double whirlpool tub
  • Ocean view terrace with hammock
  • Double sinks in bathroom
  • Rain showers
  • His & Hers plush bathrobes and slippers
  • 2-line direct dial cordless telephone
  • Hairdryer & Hair straightener (upon request)
  • Coffee Maker
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42inch LED satellite TV with DVD/CD player
  • MP3 Player
  • Electronic, laptop-size safety deposit box
  • Pillow Menu
  • Iron & ironing board
  • Work desk 
  • Maximum occupancy 4 people

Junior Suite Ocean Front

  • 1 king or 2 double beds
  • Egyptian cotton sheets
  • Bathrooms with double sinks
  • Rain showers
  • Unobstructed ocean views
  • Double whirlpool tub
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hairdryer & hair straightener upon request
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock and ocean views
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • State-of-the-art gourmet coffee system
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option to Premium Ocean Front Deluxe Suite available
  • Maximum occupancy 4 people

Swim Up Suite

  • 1 king sized bed
  • Egyptian cotton sheets
  • Split level suite
  • Double whirlpool tub
  • Direct pool access
  • Double sinks in bathroom
  • Rain showers
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hairdryer & hair straightener
  • Telescope for stargazing at night
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • In-suite check-in
  • Reserved, exclusive beach cabana
  • Semi-private pool
  • State-of-the-art gourmet coffee system
  • Complimentary unlimited domestic and international telephone calls
  • Exclusive access to Chef's Plate gourmet restaurant
  • Maximum occupancy 2 people

Ocean Front Luxury Suite

  • 1 king bed
  • Egyptian cotton sheets
  • Double whirlpool tub
  • Wrap-around terrace or balcony with unobstructed ocean views
  • Double sinks in bathrooms
  • Rain showers
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • Steam shower
  • 2-line direct dial phone
  • Hairdryer & hair straightener upon request
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42inch LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Furnished balcony including a hammock
  • Complimentary ironing, 2 pieces per stay and shoeshine on request
  • Complimentary luggage unpacking on request
  • Personalized butler and concierge services on request
  • Reserved, exclusive beach cabana
  • State-of-the-art gourmet coffee system
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option to Premium Ocean Front Junior Suite available
  • Maximum occupancy 2 people

Presidential Suite

  • 1 king size bed
  • Ocean view
  • Expanded terrace area with patio furniture and hammock
  • Steam shower and vanity counter
  • Spacious bedroom
  • Living room
  • Dining room
  • Telescope for stargazing at night
  • Fully-stocked bar
  • Double whirlpool tub
  • Designer toiletries
  • His & hers plush bathrobes and slippers
  • 2-line direct dial phone
  • Hair straightener
  • Individually controlled air conditioner and ceiling fan with bed-side controls
  • Refreshment center stocked daily with water, beer, soft drinks and snacks
  • Liquor cabinet with a selection of domestic and imported beverages
  • Rotating 42" LED satellite TV with DVD/CD player
  • MP3 player
  • Electronic, laptop-size safety deposit box
  • Work desk
  • Personalized butler and concierge services on request
  • In-suite check-in
  • In-suite DVD library
  • Reserved, exclusive beach cabana
  • State-of-the-art gourmet coffee system
  • Complimentary unlimited domestic and international telephone calls
  • Exclusive access to Chef's Plate gourmet restaurant
  • Connecting option with Premium Ocean Front Junior Suite room available to create a two-bedroom penthouse suite
  • Maximum occupancy 2 guests

Restaurants

Asiana

  • A la carte for lunch and dinner
  • Asian cuisine
  • Dress code is dressy casual for dinner (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Pelicanos

  • A la carte for breakfast, lunch and dinner
  • Caribbean/Seafood
  • Dress code is dressy casual for dinner (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Maria Marie

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (Dress shorts, dress sandals or close-toed shoes for men. No sleeveless shirts are permitted for men. Women require dress sandals)

Chef's Plate

  • Set menu for dinner
  • Gourmet
  • Reservations required
  • Available for Junior Suites Oceanfront and Premium categories

La Adelita Cantina

  • A la carte appetizers for dinner
  • Mexican

Spice

  • Buffet for breakfast, lunch and dinner
  • International

Coffee House

  • Coffee shop

Bars

  • Trade Winds Swim-up pool bar
  • Tequileria Beach Bar
  • 24 Hour Lounge
  • Lobby Bar

Hyatt Zilara Cancun offers the following Spa facilities and treatments:

Facilities

  • Gym 
  • Massage rooms
  • Beauty salon
  • Steam room

Massages

  • Relaxing massage
  • Deep tissue massage
  • Sports massage
  • Four hands massage
  • Purification massage
  • Mayan massage

Facial treatments

  • Deep cleansing facial
  • After sun rescue facial
  • Luminous "C" and sea facial
  • Purifying facial
  • Men's facial

Wraps

  • Aloe wrap
  • Marine algae wrap
  • Chicxulub clay wrap
  • Herbal wrap
  • Hydration wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Makeup

Honeymoon Bonus - Receive Spa discount, a bottle of sparkling wine in room upon arrival, flower petal decorations and a sweetheart cake for 2. Request at time of booking. Marriage certificate to be presented at check-in.

Wedding Bonus - Wedding packages available, please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hyatt Zilara Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Zilara Cancun
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.