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Hyatt Ziva Cancun

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Our Opinion

Travel Ambassadors - Vacation Couple

We recently sent our Travel Ambassadors to the Hyatt Ziva Cancun. Here is their video...

Hyatt Ziva Cancun is surrounded by the crystal clear waters of the Caribbean, every room offers an unparalleled view of the sea or lagoon. With an extensive selection of all-inclusive dining options and many activities, sports, and entertainment options available any time of day or evening it is a spectacular vacation getaway.

Now introducing Hyatt Ziva Cancun Turquoize!

Hyatt Ziva Cancun's Turquoize is like a resort within a resort. It is the new adult-only, all beachfront tower with nearly 700 square feet of inspired design living area PLUS an oversized balcony with a private hot tub and seating section. Even the bath offers dazzling ocean views with its unique floor to ceiling glass corner shower. Exclusive private check-in and reception area, exclusive adult only dining, and rooftop infinity pool. Rooms have direct elevator access to spa.

Location: only 5 min away from Cancun's main entertainment district, 20 min from the airport.

  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" 
  • Borders 2 beaches
  • Room service 24 hours a day
  • Three infinity pools
  • "Zen Spa"

tripadvisor Traveler Reviews
  • Q9184CQjeffk : Fresno, California
Great all inclusive

Property was beautiful and well maintained. Staff was the most helpful and friendly we have ever experienced. My wife uses a wheelchair. She was able to go almost everywhere on the property. There are ramps and elevators everywhere. Also wide hallways and pleanty of space in shops and restaurants. Better access then anywhere we have stayed in the US.

  • :
Great choice

The atmosphere was wonderful the service was exemplary the food was delicious the drinks were refreshing but not too strong.You will want for nothing and get everything you ask for this is what you get at the Hyatt Ziva.We arrived on a Saturday and stayed one week the nightly entertainment was a nice touch for families and those who would rather stay on site instead of Congo Bongo.But the real jewel is the clubhouse pool crew. Our new friends Irma and Damian and Jessie went out of their way to make our stay enjoyable and worry free.I hope the management at the Hyatt reads this carefully and realizes the true faithful employees they have here.I have been in restaurant management for twenty plus years and I can spot true customer service driven individuals and you have three of them thereMike n Georgia Barr Racine WI.

  • Denise C :
Wonderful All-Inclusive with Stunning Views

We had reserved a room in the Club Tower, but when we arrived had been upgraded to the Turquoise Tower (adults only), which was a wonderful surprise. The amenities there were upgraded, including a rooftop pool and bar which were great. Service from beginning to end was outstanding, and the staff was extremely friendly and helpful. Gisell, the concierge we worked with at the Turquoise Tower was very professional, friendly, and helpful. Jacob, our bellboy, helped us select a room, and provided us with excellent service and a friendly and helpful attitude. The room was beautiful, spotless, with a huge bathroom, and many upscale amenities. Our balcony overlooked the pool and ocean, and the view was beautiful. The balcony was complete with a large jacuzzi tub. I would recommend that you take some time with the tablet that is provided in the room, so that you can find where it tells the daily activities, menus, room service, etc. It took us a couple days to figure out that we needed to use it that way. We were wondering why they didn't communicate those things, and discovered we were missing the information that was provided on the tablet.I have allergies, and when we walked in the room I could smell mold (it's very humid there, and opening the balcony door causes humid air to hit air conditioning and creates moisture.) The staff was wonderful about it, and brought a dehumidifier to our room to help with the problem. I had no issues with my allergies while there.The no smoking policy was the reason we chose Hyatt Ziva. I have asthma, and am very sensitive to cigarette smoke. There were specific places around the property where people could smoke, but I never smelled smoke at all, so it's a perfect place for anyone who is allergic, sensitive, or just doesn't want to be around tobacco smoke.The pool that serviced the Club Tower and Turquoise was beautiful and it was always easy to get a lounge chair (not the most comfortable chairs I've very experienced). Damien, was great, and was always there to help and provide whatever we needed. We really appreciate his great service, and all he did to make our stay special. Juan Carlo, a drink server at the pool was also great, and he did a wonderful job of providing us with whatever we needed. We spent a lot of time at the pool, and Damien and Juan Carlo made every pool day a good one!Genero, a server at the Tradewinds restaurant was excellent. He always made us feel welcome and provided the very best service. We always made a point of sitting where he was serving. If you go to the Tradewinds for breakfast, it's good to know that you don't have to order off the menu. If you want a specific omelet, or eggs cooked a certain way, they'll be happy to make that for you. The fresh-squeezed orange juice at all the restaurants was AMAZING! We enjoyed the French restaurant and had wonderful meals there. The buffet style restaurant, had great choices and delicious foods. They also had special themed nights throughout the week. We enjoyed our meals and service at Lorenzo's, and Moongate. Be sure to check when the restaurants are closed...each one is closed one day of the week. That way you can plan accordingly, and not end up at the door of the restaurant only to discover it's closed for the day. The nightly shows on the main plaza were fun and entertaining. I especially enjoyed the Mexican show, and on that night they had vendors from the local market available for souvenir shopping.We loved our stay at the Hyatt Ziva Cancun, and recommend it highly. We enjoyed every moment, and are very happy we had the opportunity to vacation there!

  • kcohran : Moultrie, Georgia
WORST Vacation We Have Ever Experienced

My wife and I were far from satisfied with the service we received. Our anniversary trip was not a very memorable one because of the deception experienced at this hotel. We will never, nor will any of our colleagues or associates, travel to this hotel again. Ever. When we arrived, we were not given the room we paid for. Instead, we were placed in a room we were very dissatisfied with. The front desk clerk told us initially that we only had to stay in the room for one night; however, we ended up staying in the room for two nights. We had to constantly call the front desk to get the room we purchased. The hotel denied giving us a discount/refund for the nights that we stayed in the lesser priced room. Our anniversary trip was a 4 night stay and we weren't able to enjoy our room until the last 2 nights! Also, I called a day in advance to make spa reservations for me and my wife. We were looking forward to the experience together, but we were told quite rudely that we did not make reservations and that we had to wait until the next day for spa treatments. The look the lady gave us was rude and nasty. When I initially made the reservation with the Spa, (Zen Spa) the attendant assured me that he had us down. He apparently lied to me. Lastly, the hotel promised us two free massages for the mistakes they made and then turned around and overcharged us for an appointment! This was the worst trip I've ever been on. They even almost caused us to miss our airport shuttle because of the looonnnngggg check-out we had to endure.Nothing can replace the money and memories lost on this disastrous trip.

  • jackemiller209 : Annapolis, Maryland
The Perfect Vacation

We stayed here for 4 days and had an awesome experience. We have been to a few all inclusive's and the Hyatt Ziva is the best! The service is unbelievable. Rubelsi at the beach was the most attentive of any server we have ever had. Our butler David was always on top of our needs. (room service, airport transfer).One day we met some great people at the pool who we will be seeing again on another vacation. Shout out to BIG MITCH! He was my Jack and Coke partner in the evenings at the quiet pool.If you are looking to book anywhere else, Stop looking and book here. It is all you will want and more. The resort is large and overwhelmingly beautiful. What else could you ask for? See you in November ZivaJackson & Kimberly

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner, plus snacks
  • A la carte lunch and dinner
  • 24 hr room service
  • Domestic & International drinks, including House wine
  • In-room mini-bar stocked w/water, juices, soft drinks & beer
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Ocean trampoline
  • Water polo
  • Introductory scuba diving lesson in pool
  • Aquafitness
  • Daytime tennis
  • Bicycle rentals
  • Daily activities
  • Nightly entertainment

  • 547 rooms in two 12-storey buildings
  • Buffet and a la carte restaurants
  • 24 hr room service
  • Bars including Swim-up bar
  • 3 infinity pools
  • Tennis courts
  • Fitness facilities
  • Sauna/Steam room
  • Shopping on-site
  • Beauty salon
  • Spa
  • Free WiFi internet
  • Dry cleaning service (fee)
  • Medical services (fee)
  • 18-hole golf course nearby


  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • WiFi
  • Fully stocked Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Garden view with terrace or resort view with balcony

Club Ocean Front

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • WiFi
  • State of the art espresso machine
  • Exclusive Ziva Club Level lounge with premium drinks and appetizers
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Caribbean sea view with private balcony
  • Personalized concierge service
  • Bottle of sparkling wine


  • 1 king bed with queen size sofa bed or 2 double beds
  • Air-conditioning
  • Semi-private pool access
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea view with private balcony


  • 1 king bed with queen size sofa bed
  • Two floors with two private balconies
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea views


  • 1 king bed or two double beds
  • Adults-only (18+)
  • Private balcony with hot tub
  • Private transfers from Cancun airport
  • Private VIP check-in and reception area
  • Access to Hyatt Zilara Cancun restaurants for dinner with reservation
  • Located in adults-only tower
  • Private access to rooftop infinity pool and Punta Vista bar
  • Priority seating at Tradewinds restaurant
  • Private elevator with exclusive direct access to Zen Spa
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom with walk-in shower
  • Hairdryer
  • Caribbean sea views


La Bastille

  • A la carte for dinner
  • French
  • Dress code is dressy casual

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual for breakfast and lunch, dressy casual for dinner

The Moongate

  • A la carte for dinner
  • Asian Cuisine
  • Dress code is dressy casual


  • A la carte for breakfast, lunch and dinner
  • Steakhouse
  • Dress code is casual for breakfast and lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Italian
  • Dress code is casual for lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Mexican


  • A la carte for lunch and dinner
  • American
  • Dress code is casual for lunch, dressy casual for dinner


  • Sweets shop

Casa Cafe

  • Cafe


  • Saasil Lobby bar
  • Juana MargaritaTequila bar
  • Tres CerveZa's Sports bar
  • Punta Vista Poolside bar
  • Dips & Sips Swim-up pool bar
  • 24 Horas 24-hour lounge
  • Bar del Mar Poolside bar
For the Kids - KIDZ CLUB for ages 4-12, pool area, tree house. Babysitting services available (fee).

Hyatt Ziva Cancun offers the following Zen Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
  • Hydrotherapy circuit
  • Cool plunge pools
  • Whirlpool bath
  • Sauna
  • Steam Rooms


  • Swedish massage
  • Deep tissue massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Maternity Massage
  • Foot tense massage
  • Aromatherapy massage

Facial treatments

  • Illuminating facial
  • Deep cleansing
  • After sun facial
  • Anti-ageing facial
  • Caviar facial
  • Stem cell facial 
  • Organic eye treatment


  • Soothing water lily wrap
  • Aromatic mud wrap
  • Seaweed wrap
  • Chocolate & mint body wrap
  • Green coffee wrap
  • Anti age body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Wedding and Honeymoon Bonus - Please inquire for details. Request at time of booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Hyatt Ziva Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote. 7 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.