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Hyatt Ziva Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
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  • Spa
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Our Opinion

Travel Ambassadors - Vacation Couple

We recently sent our Travel Ambassadors to the Hyatt Ziva Cancun. Here is their video...


Overview

Hyatt Ziva Cancun is surrounded by the crystal clear waters of the Caribbean, every room offers an unparalleled view of the sea or lagoon. With an extensive selection of all-inclusive dining options and many activities, sports, and entertainment options available any time of day or evening it is a spectacular vacation getaway.

Now introducing Hyatt Ziva Cancun Turquoize!

Hyatt Ziva Cancun's Turquoize is like a resort within a resort. It is an adults-only, all beachfront tower with nearly 700 square feet of inspired design living area PLUS an oversized balcony with a private hot tub and seating section. Even the bath offers dazzling ocean views with its unique floor to ceiling glass corner shower. Exclusive private check-in and reception area, exclusive adult only dining, and rooftop infinity pool. Rooms have direct elevator access to the spa.

Location: only 5 min away from Cancun's main entertainment district, 20 min from the airport.


Highlights
  • Free Wi-Fi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" 
  • Borders 2 beaches
  • Room service 24 hours a day
  • Three infinity pools
  • "Zen Spa"

tripadvisor Traveler Reviews
  • Eric S :
What an amazing hotel!!!!

Stayed at the turquoise adults only tower and had butler service. Our butler Eder was there for us anytime we needed. We asked him for something and was taken care of within minutes. Hotel is beautiful and all staff really makes you feel like there is not a problem in the world. We will definitely be going back here. Eder if you reading this thanks so much again for everything. See you guys again real soon I hope!!!!

  • tishat1123 : Houston, Texas
Cinthya (front desk) was extremely helpful

My fiance and I stayed at Hyatt Ziva for the second time recently. We loved it so much after our first visit that we invited our best friends to stay the week with us during our second stay. Upon our arrival Cinthya greeted us with a smile, and was a great resource to us during our week-long stay. The staff is so welcoming here, just like family! Cinthya also helped print our boarding passes on our last day to make sure we were prepared for the airport. She wanted us to spend more time at the resort on our final day rather than worrying about our travel accommodations. We will definitely be coming back!

  • ShelleyW3983 : Sarasota, Florida
Amazing Vacation.

We recently visited this hotel with family members that included 7 adults and one baby of 8 months. We had a wonderful family vacation. We were so impressed with all the facilities that were offered. There was an abundance of restaurants to eat at and we never had to wait. The pools offered plenty of loungers.There were 2 amazing swimming pools. I can not say enough how we enjoyed our vacation with so much to do, we didn't even think of leaving the hotel. The resort was spotless and the staff were so friendly, We would definitely return.

  • kalpesh s :
Holiday

We visited this property in end July and early August. The very first impression was wow. We being welcomed with hot towel and a drink. The person took us round showing all the place while walking to check in place. We being checked in very quickly and given room. The staff here is so friendly that you feel like home. Hotel: Very excellent Location: excellent Staff: Excellent ­čĹŹDrinks: Excellent Food: I can say good because we were vegetarian so little collection but can't complain. We were getting very good Asian vegetarian food for dinner and good pizzas for lunch. I will definitely recommend this property.

  • 3kidsandhubby : New Jersey
Best Hotel Ever

I travelled to Cancun in August. Upon arriving at the Hyatt Ziva, we were immediately checked in. The room was spacious and very clean! We stayed in a Dolphin View room. The only complaints I have is that our room was near the elevator and the elevator had no air conditioning! However, Ziva made up for any negative. While the weather was a bit crazy (rained every day), the stay at the hotel was so very close to perfect!! We ate at all the eateries, while falling in love with the Moongate Hibachi and Sweet Shop!! We didn't really care for Chevy's. There were plenty of places to choose from, including 24 hour room service. The pools were clean and never really overcrowded. There were always plenty of towels and seating near the pool. Reservations weren't necessary to eat at any of the restaurants (there was always a small wait at LaBastille and Moongate). The hotel was a comfortable walking distance to tourist area shopping, clubs and restaurants. I would recommend this hotel to anyone visiting the Cancun area. It was absolutely money well spent!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner, plus snacks
  • A la carte lunch and dinner
  • 24 hr room service
  • Domestic & International drinks, including House wine
  • In-room mini-bar stocked w/water, juices, soft drinks & beer
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Ocean trampoline
  • Water polo
  • Introductory scuba diving lesson in pool
  • Aquafitness
  • Daytime tennis
  • Bicycle rentals
  • Daily activities
  • Nightly entertainment

Guests staying in "Turquoize Category" will receive the following inclusions:

  • Private transfers for guests staying minimum of 4 nights or more* 
  • VIP check-in and reception area
  • Personalized and professional butler and concierge services
  • Lavish bath accommodations offering stunning ocean views with unique floor-to-ceiling corner rainfall showers
  • Exclusive access to the rooftop infinity pool with spectacular ocean views and private Punta Vista rooftop bar
  • Fine dining and preferred seating at "La Bastille", the elegant French restaurant for adults, as well as preferred seating at oceanfront Tradewinds
  • Private elevator with exclusive, direct access to Zen Spa and complimentary hydrotherapy circuit
  • Full privileges at nearby adults-only Hyatt Zilara Cancun

*The resort will arrange for the driver to meet the guests at the airport. For All Turquoize Guests, please contact eConcierge.zivacancun@hyatt.com for your Pre-Arrival Information. The Turquoize Experience features the e-concierge email; econcierge.zivacancun@hyatt.com that will be available 24/7.

  • 547 rooms in two 12-storey buildings
  • Buffet and a la carte restaurants
  • 24 hr room service
  • Bars including Swim-up bar, Microbrew
  • 3 infinity pools
  • Tennis courts
  • Fitness facilities
  • Sauna/Steam room
  • Shopping on-site
  • Beauty salon
  • Spa
  • Free Wi-Fi internet
  • Dry cleaning service (fee)
  • Medical services (fee)
  • 18-hole golf course nearby

Standard 

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Wi-Fi
  • Fully stocked Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Garden view with terrace or resort view with balcony

Club Ocean Front

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Wi-Fi
  • State of the art espresso machine
  • Exclusive Ziva Club Level lounge with premium drinks and appetizers
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Caribbean sea view with private balcony
  • Personalized concierge service
  • Bottle of sparkling wine

Swim-up

  • 1 king bed with queen size sofa bed or 2 double beds
  • Air-conditioning
  • Semi-private pool access
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea view with private balcony

Suites

  • 1 king bed with queen size sofa bed
  • Two floors with two private balconies
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea views

Turquoize

  • 1 king bed or two double beds
  • Adults-only (18+)
  • Private balcony with hot tub
  • Private transfers from Cancun airport
  • Private VIP check-in and reception area
  • Access to Hyatt Zilara Cancun restaurants for dinner with reservation
  • Located in adults-only tower
  • Private access to rooftop infinity pool and Punta Vista bar
  • Priority seating at Tradewinds restaurant
  • Private elevator with exclusive direct access to Zen Spa
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom with walk-in shower
  • Hairdryer
  • Caribbean sea views

Restaurants

La Bastille

  • A la carte for dinner
  • French
  • Dress code is dressy casual

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual for breakfast and lunch, dressy casual for dinner

The Moongate

  • A la carte for dinner
  • Asian Cuisine
  • Dress code is dressy casual

Tradewinds

  • A la carte for breakfast, lunch and dinner
  • Steakhouse
  • Dress code is casual for breakfast and lunch, dressy casual for dinner

Lorenzo's

  • A la carte for lunch and dinner
  • Italian
  • Dress code is casual for lunch, dressy casual for dinner

Habaneros

  • A la carte for lunch and dinner
  • Mexican

Chevy's

  • A la carte for lunch and dinner
  • American
  • Dress code is casual for lunch, dressy casual for dinner

Pasteles

  • Sweets shop

Casa Cafe

  • Cafe

Bars

  • Saasil Lobby bar
  • Juana MargaritaTequila bar
  • Tres CerveZa's Sports bar
  • Punta Vista Poolside bar
  • Dips & Sips Swim-up pool bar
  • 24 Horas 24-hour lounge
  • Bar del Mar Poolside bar
For the Kids - KIDZ CLUB for ages 4-12, pool area, tree house. Babysitting services available (fee).

Hyatt Ziva Cancun offers the following Zen Spa facilities and treatments:

Facilities 

  • Massage rooms
  • Beauty salon
  • Gym
  • Hydrotherapy circuit
  • Cool plunge pools
  • Whirlpool bath
  • Sauna
  • Steam Rooms

Massages

  • Swedish massage
  • Deep tissue massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Maternity Massage
  • Foot tense massage
  • Aromatherapy massage

Facial treatments

  • Illuminating facial
  • Deep cleansing
  • After sun facial
  • Anti-ageing facial
  • Caviar facial
  • Stem cell facial 
  • Organic eye treatment

Wraps

  • Soothing water lily wrap
  • Aromatic mud wrap
  • Seaweed wrap
  • Chocolate & mint body wrap
  • Green coffee wrap
  • Anti age body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up


Wedding and Honeymoon Bonus - Please inquire for details. Request at time of booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hyatt Ziva Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote. 7 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.