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Hyatt Ziva Cancun

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Our Opinion

Travel Ambassadors - Vacation Couple

We recently sent our Travel Ambassadors to the Hyatt Ziva Cancun. Here is their video...

Hyatt Ziva Cancun is surrounded by the crystal clear waters of the Caribbean, every room offers an unparalleled view of the sea or lagoon. With an extensive selection of all-inclusive dining options and many activities, sports, and entertainment options available any time of day or evening it is a spectacular vacation getaway.

Now introducing Hyatt Ziva Cancun Turquoize!

Hyatt Ziva Cancun's Turquoize is like a resort within a resort. It is the new adult-only, all beachfront tower with nearly 700 square feet of inspired design living area PLUS an oversized balcony with a private hot tub and seating section. Even the bath offers dazzling ocean views with its unique floor to ceiling glass corner shower. Exclusive private check-in and reception area, exclusive adult only dining, and rooftop infinity pool. Rooms have direct elevator access to spa.

Location: only 5 min away from Cancun's main entertainment district, 20 min from the airport.

  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" 
  • Borders 2 beaches
  • Room service 24 hours a day
  • Three infinity pools
  • "Zen Spa"

tripadvisor Traveler Reviews
  • TexasReviewer8 : Dallas, Texas
"Most Enjoyable Experience"

We had a fantastic time staying ay the Hyatt Ziva. It was filled with fun activities, great food and an amazing staff. A very special thanks to our outside server Oscar who was nothing but exceptional. He made sure me and my family were also happy and having a great time. The lobby staff was very welcoming and accommodating to my family and I. The rooms were beautiful and in very clean shape. I highly recommend this Resort to anyone looking for a very enjoyable time.

  • Karla G : Plymouth, Massachusetts, United States
6 Days and 5 Nights of Bliss!

We took our two kids, age 18 and 16 for to this all-inclusive resort for vacation during the Christmas holidays. The first thing you should know about this place, is the website does not reflect how gorgeous this place is and does not capture the size of the resort very well. I mention this because when you go to a new place, you wonder if it's really as great as it looks - well here it's even better! Two beaches on opposite sides of the resort, constant beach service, large infiniti swimming pools on both sides of the resort, many types of restaurants to accommodate a couple or a family, tequila tasting, all you can eat buffets with local ingredients and flavors - what a great time. If I had very small kids, I know they would delight in the sweet shop, Pasteles, that is open from noon-midnight - just walk in and grab M&M's and gummy bears off the shelf, or try new gourmet ice cream every day for "free"! Actually I'm sure many dads find their inner child here too! Personally I loved the margarita's on the beach and comfortable lounge chairs. I wish I took advantage of the snorkeling, excursions and paddle boarding which was easily accessible - I was just so mesmerized with the magic of the beach, the pier, the lighthouse, the pelicans. We did do the dolphin encounter on the last day - right at the resort - and that's on everyone's bucket list, was reasonably priced except the professional photos were quite pricey and they don't let you take your own :-(. Every night we enjoyed the wonderful free entertainment - musicians, singers, acrobat performers, tribal dances, horse dancing - wow!

  • Steve S : Herriman, Utah
Great New Years/ Birthday getaway with my wife!

We Stayed at The Hyatt Ziva, Cancun over the New Year for 7 days for my birthday which is on New Years Day. What a fantastic experience! I truly can’t say enough about how wonderful, both the staff and the property are. When we first arrived, the room we were assigned in the Turquoiz Tower didn’t have quite the view we wanted so we asked to be moved. This is where we first met our butler, and new friend Allan! Allan had to juggle about 20 different things to get us into a new room (the hotel was 97% or 98% occupancy), but he managed to get us a fantastic room that allowed us to see the sunset every morning. Big thanks to Janet the evening housekeeper for going the extra mile and cleaning the room late so we could move. Allan was absolutely amazing, among all the other things he did, upon returning to our room late on my birthday, Allan had filled the hot tub and added bubbles, there was a chilled bottle of champagne, and “HBD!” written in rose petals on the bed. It was such an incredibly thoughtful gesture and the perfect ending to the day. He verified our transportation for us on our last day, helped us with reservations, everything we needed. Even when Allan wasn’t on the property, Kataryna and Salvador were both very helpful and made sure we had what we needed and were able to help us with a couple of reservations. New Years Eve was fantastic!! A phenomenal buffet dinner on the beach with bars, a cirque style show, and a live band. The show was awesome and Jose made sure we had great service and plenty of beverages to celebrate There was some confusion regarding the New Years Eve event as it was threatening rain most of the day. They were considering moving the event indoors due to the weather, but decided late in the afternoon to stay outside. They got everything set up quickly and it was a blast. There really wasn’t much in the way of “advertising” for the event, but it took up the whole beach, so you really couldn’t miss it. The entertainment by the main pool at night is great too!The spa was great and the general spa amenities are top notch. Christina who booked our appointment was very professional, Abraham gave us great pedicure experience with the fish, and our massage therapists Diane and Jessica were incredible!!Restaurants:Tradewinds was good for breakfast and Genero, our server, was awesome. Food came out quick and hot. We never ate there for dinner though.Lorenzo’s for dinner was great!! Francisco was our server and couldn’t have been better. Great food and service, what a great night! My wife loved the pizza and the risotto and the tuna steak was perfect.Moongate was good and had a great varied menu. I had a curry dish and my wife had tempura vegetables and Kung Pao chicken. Great service from Antelmo made the night even better. Great burgers at Chevy’s and awesome service from Geovanni!Tres Cervesas has great beer, awesome wings, and a couple of pool tables. Juan Jose the Brewmaster makes some good beer! This is where we first met our server Jazmine. She was one of our favorite people and she ended up waiting on us in several different locations. She is always smiling, always helpful, and very funny. Thank you Jazmine!! You're awesome!Multiple trips to El Mercado buffet especially for breakfast, great food and selection of dishes. Mario was our server on our last night and was fantastic! The buffet has a different “theme” every night, so check the theme before deciding on a restaurant. Some of the themes are Mayan night, Mexican night, Steakhouse night (as in Brazilian steakhouse), Seafood night, Italian night and a couple of others. They set up art and craft vendors on some nights near the buffet which is really neat.Bars:*Note, I've stayed at several all inclusives, but never one that offers premium liquor at no extra charge. In my opinion, you have to go pretty high up the list to find something that requires an extra charge.Habaneros……we ate here a lot, mostly during lunch. The first day we ate at a table and had Armando as our server. He was friendly, helpful, and quick with everything. The rest of the time we sat at the bar (which has swings in place of some of the bar stools). We thought the food here was amazing and the bartenders are a riot. Omar, Julian, Alejandro are as entertaining as they are professional and courteous. Thanks for a great time! Special thanks to Roger the chef at Habanero’s for making my wife something special every time we went. Punta Vista at the adults only pool was great and had an awesome view of the lighthouse and beach. Russell and Juan-Carlos are very entertaining, never let you go thirsty, and make sure you have everything you need. Thanks guys! They have some night events at Punta Vista too and we went on Cuban night. It was really fun and Christian and Laura made sure we had great service.The only day we spent at the Dips and Sips bar at the main pool, Diego ws awesome! He always made sure we had what we needed.We only went to Sasil once and didn’t stay long. We wanted to do Karaoke but the only offer it on one night for one hour and we just missed it. *The hotel should consider offering Karaoke more than just one hour one night a week Lastly, a very special thank you to Eduardo, the house Tequilier. I highly recommend that you schedule tequila tasting with him. He will completely change your view of tequila and give you a whole new appreciation for it. Even my wife, who up until that night hated tequila, loved it and insisted we bring home some of Eduardo’s recommendations. The staff at Hyatt Ziva is professional, courteous, and every single one of them take the motto “from the heart” very seriously. We are already planning our trip for next year and can’t wait to return!! I would highly recommend to anyone traveling without kids to book the Turquoize Tower, it’s well worth it!Thank You Ziva! We can’t wait to come back!!

  • kristie926 : Louisville
Fun in the sun

We had a wonderful experience and the pictures do not do the property justice. Would highly recommend. We stayed in adults only. If you don't want kids around meals, 2 pools, and beach you will ave them around. You can visit the adults only roof top pool when wanting to escape. Delicious food and drinks.

  • aldenkelsey : Atlanta, Georgia
Best experience

We had the best time visiting the Hyatt Ziva. Everyone was amazing. Special thanks to Salvador as our outside server at the beach (he was absolutely awesome), and also to the amazing woman who gave me the two best massages I have ever had. Her name is Azucena and she is amazing. The spa facilities here are off the chain!! Loved every minute!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner, plus snacks
  • A la carte lunch and dinner
  • 24 hr room service
  • Domestic & International drinks, including House wine
  • In-room mini-bar stocked w/water, juices, soft drinks & beer
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Ocean trampoline
  • Water polo
  • Introductory scuba diving lesson in pool
  • Aquafitness
  • Daytime tennis
  • Bicycle rentals
  • Daily activities
  • Nightly entertainment

  • 547 rooms in two 12-storey buildings
  • Buffet and a la carte restaurants
  • 24 hr room service
  • Bars including Swim-up bar
  • 3 infinity pools
  • Tennis courts
  • Fitness facilities
  • Sauna/Steam room
  • Shopping on-site
  • Beauty salon
  • Spa
  • Free WiFi internet
  • Dry cleaning service (fee)
  • Medical services (fee)
  • 18-hole golf course nearby


  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • WiFi
  • Fully stocked Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Garden view with terrace or resort view with balcony

Club Ocean Front

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • WiFi
  • State of the art espresso machine
  • Exclusive Ziva Club Level lounge with premium drinks and appetizers
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Caribbean sea view with private balcony
  • Personalized concierge service
  • Bottle of sparkling wine


  • 1 king bed with queen size sofa bed or 2 double beds
  • Air-conditioning
  • Semi-private pool access
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea view with private balcony


  • 1 king bed with queen size sofa bed
  • Two floors with two private balconies
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea views


  • 1 king bed or two double beds
  • Adults-only (18+)
  • Private balcony with hot tub
  • Private transfers from Cancun airport
  • Private VIP check-in and reception area
  • Access to Hyatt Zilara Cancun restaurants for dinner with reservation
  • Located in adults-only tower
  • Private access to rooftop infinity pool and Punta Vista bar
  • Priority seating at Tradewinds restaurant
  • Private elevator with exclusive direct access to Zen Spa
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom with walk-in shower
  • Hairdryer
  • Caribbean sea views


La Bastille

  • A la carte for dinner
  • French
  • Dress code is dressy casual

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual for breakfast and lunch, dressy casual for dinner

The Moongate

  • A la carte for dinner
  • Asian Cuisine
  • Dress code is dressy casual


  • A la carte for breakfast, lunch and dinner
  • Steakhouse
  • Dress code is casual for breakfast and lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Italian
  • Dress code is casual for lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Mexican


  • A la carte for lunch and dinner
  • American
  • Dress code is casual for lunch, dressy casual for dinner


  • Sweets shop

Casa Cafe

  • Cafe


  • Saasil Lobby bar
  • Juana MargaritaTequila bar
  • Tres CerveZa's Sports bar
  • Punta Vista Poolside bar
  • Dips & Sips Swim-up pool bar
  • 24 Horas 24-hour lounge
  • Bar del Mar Poolside bar
For the Kids - KIDZ CLUB for ages 4-12, pool area, tree house. Babysitting services available (fee).

Hyatt Ziva Cancun offers the following Zen Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
  • Hydrotherapy circuit
  • Cool plunge pools
  • Whirlpool bath
  • Sauna
  • Steam Rooms


  • Swedish massage
  • Deep tissue massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Maternity Massage
  • Foot tense massage
  • Aromatherapy massage

Facial treatments

  • Illuminating facial
  • Deep cleansing
  • After sun facial
  • Anti-ageing facial
  • Caviar facial
  • Stem cell facial 
  • Organic eye treatment


  • Soothing water lily wrap
  • Aromatic mud wrap
  • Seaweed wrap
  • Chocolate & mint body wrap
  • Green coffee wrap
  • Anti age body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Wedding and Honeymoon Bonus - Please inquire for details. Request at time of booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Hyatt Ziva Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote. 7 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.