Hyatt Ziva Cancun

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Our Opinion

Travel Ambassadors - Vacation Couple

We recently sent our Travel Ambassadors to the Hyatt Ziva Cancun. Here is their video...

Hyatt Ziva Cancun is surrounded by the crystal clear waters of the Caribbean, every room offers an unparalleled view of the sea or lagoon. With an extensive selection of all-inclusive dining options and many activities, sports, and entertainment options available any time of day or evening it is a spectacular vacation getaway.

Now introducing Hyatt Ziva Cancun Turquoize!

Hyatt Ziva Cancun's Turquoize is like a resort within a resort. It is the new adult-only, all beachfront tower with nearly 700 square feet of inspired design living area PLUS an oversized balcony with a private hot tub and seating section. Even the bath offers dazzling ocean views with its unique floor to ceiling glass corner shower. Exclusive private check-in and reception area, exclusive adult only dining, and rooftop infinity pool. Rooms have direct elevator access to spa.

Location: only 5 min away from Cancun's main entertainment district, 20 min from the airport.

  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" 
  • Borders 2 beaches
  • Room service 24 hours a day
  • Three infinity pools
  • "Zen Spa"

tripadvisor Traveler Reviews
  • murdog : Iowa
Perfect Stay

My sister and I have come to Cancun many times and try to stay at a different place each time. We loved everything about the Ziva!! Upon arrival through checkout everything was top notch!! We upgraded to the Turquoize Tower which allowed us to go to the adult only pool. That was a good move. The room was a 5 star room with high quality amenities, such as the soaps and lotions. It was also nicely decorated. The service was great throughout the entire hotel! We were very impressed with all of the restaurants. Each time we went to eat, the hostess asked us if we had any allergies. This was what put the Ziva over the top!! I have a gluten allergy and they accommodated me every time. No place that we have stayed has ever asked if we had any food allergies! The drinks were good. The evening lounge had really good martinis. The only "issue" we had, but really isn't a deal breaker, was that we like to eat lunch at the pool, or at least eat chips and guac at the pool. There was not immediate food at any of the pools. A "food truck" went around from 1-3, which had hamburgers and a few other things, but the lines were so long that we just went into a restaurant each day. We will definitely come back here! It was also good to know the gluten free option, of there were many. My sister's daughter has celiac disease and they are always looking for vacation destinations with good GF options!

  • tog1966 : Milton Keynes, United Kingdom
Great resort-food average.

I've always been a bit mixed on whether Cancun was for us, the area it's self is not but this resort is great, offering something for all age groups. What has to be said is how Attentative and hard working the staff are, you can see them laughing and joking between themselves but at the same time as getting on with there daily stuff, a nice atmosphere. Super clean everywhere, rooms huge, lovely bathrooms clearly fitted out with good quality items and great design. The pools are fantastic and clean not to deep so great for kids all over. The beech hugs the resort and you are never far from that fantastic blue sea. Entertainment at night not so great for our taste but plenty of people seemed to enjoy it. Lots of restaurants but the food only average in our opinion, drink supply continuous through out the day. A really nice 4 days.

  • kanoohead : Houston, Texas
Nighttime Noisy misery.

I cannot write a full review yet as I only arrived yesterday, but if the noisy disco music from the other side of the pool area until after midnight is a nightly occurrence, I'm in for a few late nights of trying to read and waiting it out. That's a euphemism for misery. Phoned reception who said 'it's only for a few more minutes' and that was an hour ago. (It's just finished at 12.08am.) Most frustrating part is that you can see the roof top bar where the horrific music is coming from from my room and there seems to be only about 10 people in it! I don't begrudge others enjoying loud music until whatever time they want, but the hotel should not be dictating my own sleep patterns, I believe. Take that party inside! Rest of the hotel is lovely, but I won't be seeing any of it until mid morning after the hours of thumping 'tunes'. Fingers crossed it's just a Tuesday thing.

  • Haim Z :
Kids club at the Hyatt ziva

Amazing hotel shoutout to Karla and Maria from kids club A lot of restaraunts nice crew members helpful staff fun for kids amazing amazing hotel I will always come here if I'm in Cancun this hotel deserves my five star ratej

  • livealittle33 :
Unbelievable place to stay

Great place located perfectly to night life and if you don't want to leave the hotel don't one of the best places I've stayed at. Can't wait to go back! Service was good food was good in some places. Loved the pizza. Habaneros fish tacos were bomb.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner, plus snacks
  • A la carte lunch and dinner
  • 24 hr room service
  • Domestic & International drinks, including House wine
  • In-room mini-bar stocked w/water, juices, soft drinks & beer
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Ocean trampoline
  • Water polo
  • Introductory scuba diving lesson in pool
  • Aquafitness
  • Daytime tennis
  • Bicycle rentals
  • Daily activities
  • Nightly entertainment

  • 547 rooms in two 12-storey buildings
  • Buffet and a la carte restaurants
  • 24 hr room service
  • Bars including Swim-up bar
  • 3 infinity pools
  • Tennis courts
  • Fitness facilities
  • Sauna/Steam room
  • Shopping on-site
  • Beauty salon
  • Spa
  • Free WiFi internet
  • Dry cleaning service (fee)
  • Medical services (fee)
  • 18-hole golf course nearby


  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • WiFi
  • Fully stocked Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Garden view with terrace or resort view with balcony

Club Ocean Front

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • WiFi
  • State of the art espresso machine
  • Exclusive Ziva Club Level lounge with premium drinks and appetizers
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Caribbean sea view with private balcony
  • Personalized concierge service
  • Bottle of sparkling wine


  • 1 king bed with queen size sofa bed or 2 double beds
  • Air-conditioning
  • Semi-private pool access
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea view with private balcony


  • 1 king bed with queen size sofa bed
  • Two floors with two private balconies
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea views


  • 1 king bed or two double beds
  • Adults-only (18+)
  • Private balcony with hot tub
  • Private transfers from Cancun airport
  • Private VIP check-in and reception area
  • Access to Hyatt Zilara Cancun restaurants for dinner with reservation
  • Located in adults-only tower
  • Private access to rooftop infinity pool and Punta Vista bar
  • Priority seating at Tradewinds restaurant
  • Private elevator with exclusive direct access to Zen Spa
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom with walk-in shower
  • Hairdryer
  • Caribbean sea views


La Bastille

Style - A la carte for dinner

Cuisine - French

Dress code is dressy casual

El Mercado

Style - Buffet for breakfast, lunch and dinner

Cuisine - International

Dress code is casual for breakfast and lunch, dressy casual for dinner

The Moongate

Style - A la carte for dinner

Cuisine - Asian

Dress code is dressy casual


Style - A la carte for breakfast, lunch and dinner

Cuisine - Steakhouse

Dress code is casual for breakfast and lunch, dressy casual for dinner


Style - A la carte for lunch and dinner

Cuisine - Italian

Dress code is casual for lunch, dressy casual for dinner


Style - A la carte for lunch and dinner

Cuisine - Mexican


Style - A la carte for lunch and dinner

Cuisine - American

Dress code is casual for lunch, dressy casual for dinner


Style - Sweets shop

Casa Cafe

Style - Cafe


Saasil Bar

Lobby bar

Juana Margarita

Tequila bar

Tres CerveZa's

Sports bar

Punta Vista

Poolside bar

Dips & Sips

Swim-up pool bar

24 Horas

24-hour lounge

Bar del Mar

Poolside bar

For the Kids - KIDZ CLUB for ages 4-12, pool area, tree house. Babysitting services available (fee).

Hyatt Ziva Cancun offers the following Zen Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
  • Hydrotherapy circuit
  • Cool plunge pools
  • Whirlpool bath
  • Sauna
  • Steam Rooms


  • Swedish massage
  • Deep tissue massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Maternity Massage
  • Foot tense massage
  • Aromatherapy massage

Facial treatments

  • Illuminating facial
  • Deep cleansing
  • After sun facial
  • Anti-ageing facial
  • Caviar facial
  • Stem cell facial 
  • Organic eye treatment


  • Soothing water lily wrap
  • Aromatic mud wrap
  • Seaweed wrap
  • Chocolate & mint body wrap
  • Green coffee wrap
  • Anti age body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Wedding and Honeymoon Bonus - Please inquire for details. Request at time of booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Hyatt Ziva Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote. 7 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.