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Hyatt Ziva Cancun

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  • What's Included
  • All Inclusive Features
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Our Opinion

Travel Ambassadors - Vacation Couple

We recently sent our Travel Ambassadors to the Hyatt Ziva Cancun. Here is their video...

Hyatt Ziva Cancun is surrounded by the crystal clear waters of the Caribbean, every room offers an unparalleled view of the sea or lagoon. With an extensive selection of all-inclusive dining options and many activities, sports, and entertainment options available any time of day or evening it is a spectacular vacation getaway.

Now introducing Hyatt Ziva Cancun Turquoize!

Hyatt Ziva Cancun's Turquoize is like a resort within a resort. It is the new adult-only, all beachfront tower with nearly 700 square feet of inspired design living area PLUS an oversized balcony with a private hot tub and seating section. Even the bath offers dazzling ocean views with its unique floor to ceiling glass corner shower. Exclusive private check-in and reception area, exclusive adult only dining, and rooftop infinity pool. Rooms have direct elevator access to spa.

Location: only 5 min away from Cancun's main entertainment district, 20 min from the airport.

  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" 
  • Borders 2 beaches
  • Room service 24 hours a day
  • Three infinity pools
  • "Zen Spa"

tripadvisor Traveler Reviews
  • LucindaSinclair : Huntingdon, United Kingdom
Best holiday of my life

Other people have left really brilliant reviews of the Hyatt Ziva Cancun that I'm sure you will find more useful, however I wanted to leave this review just to comment on what an exceptional place it is.Never have my partner and I been treated so beautifully by staff, nothing was too much trouble for any of the waiting staff and every single person acknowledges you as you walk by. People make a real effort to remember your name, your favourite drink and to serve you with a beautiful smile.As a side note the food was more than adequate for us, Habaneros being our favourite but I can't remember a single meal that disappointed us. The only problem is that Hyatt Ziva has ruined all inclusive holidays, or maybe holidays in general for me because of how incredible it was! Nothing has ever compared, and I wonder if anything ever will... Thank you for one of the most amazing weeks of my life.

  • Vena K :
Birthday week

Hyatt ziva is one of the best hotels I've been to in a while everyone was so helpful and happy to assistant christan from Tradewinds made breakfast before checking out easy and luis from Chevys made my birth dinner memorable I'm so happy we decided to come to the Hyatt ziva and we can't wait to come back with our daughter thank you everyone at Hyatt Ziva you guys rock!!!!!

  • Robert-Linette : Gibsons, Canada
West Jet Vacations seven day all-inclusive to perfection!

For us, as a couple of about 70 years of age, it is hard to imagine what the Hyatt Ziva Cancun could have done better. It is billed as a family resort, and it is. But it is also a resort for all ages. We were there during Spring Break, and it was almost, if not fully booked, but it never felt crowded at all. There seemed to be something for everyone with enough space for everyone and we felt no need to leave the resort at any time.The facilities are maintained to perfection, immaculately clean and matching the beautiful surroundings. The several restaurants on site are all dining experiences in themselves, and were were never disappointment at all with any of the meals. The entertainment was nicely varied and made a perfect end to every perfect day.As impressive as the hotel and restaurants themselves were, what brought the whole experience up to the next level was the staff. They were, almost without exception, extremely friendly, helpful and genuinely glad to have us there as their guests. I suspect that any of the staff that were not able to convey that feeling was only because they were relatively new to the job and were not fluent in English. We are not fluent in Spanish, so this is understandable, but you could see it in their faces that they were glad we were there.In particular I would like to mention our pool side waiter Viveiros ( I hope I have the spelling of his name correct). He was an absolute Gem! He seemed to appear magically just when we were thinking of him, but never pushy or intrusive. He did the best to answer our questions about Cancun and the resort and almost seemed to expect and look forward some more the following day. Congratulations Viveiros on your up coming wedding in October! Your fiance has found herself a good catch. It would be nice if we could adopt you both and bring you back to Canada.The attitude of the staff of a facility is usually a good indicator of the quality of the management. By casual observance, we saw the staff interacting with themselves in a relaxed and almost family like manner. This speaks volumes about management. If the staff feels appreciated in what they are doing then everybody wins.Congratulations Hyatt Ziva Cancun! You have all found what is a very special combination and we thank you for a most wonderful week.

  • kristenlynnel : Westfield, Massachusetts
Great family vacation!

The pools were awesome, the food was excellent..the staff was very friendly, our room had a great view, there were lots of activities for kids! We loved every minute! We will definitely be back! Especially loved seeing the dolphins!

  • Alison K : New Jersey

Spent my 30th birthday at the Zika. For the longest time my husband and I had no desire to ever go to Mexico, we love the Caribbean and their resorts. Thanks to Hyatt points we were able to get free nights and figured we'd try it out for my birthday. Everything about this trip was INCREDIBLE.Things we liked:1. We had private transfer from the airport, set up through the hotel. We had a large SUV driven by one of the bellmen. He was so sweet and was waiting for us as soon as we exited the airport terminal. Cold towels were waiting for us in the car and we had WIFI access in the car too -- perfect to check in with emails/say hi to family at home. The car ride was less than 30 minutes and the driver pointed out hotels, restaurants, etc, along the way. Upon arrival at the hotel he assisted with checkin and gave us a tour on the way to our room.2. Awesome variety of restaurants. Casual brewery with 3 types of beer/wings, etc, a candy shop with gelato and tons of candy/fondue fountain, a hibachi/sushi restaurant, a 50's-esque diner, an italian restaurant, two buffets, a food truck by the pool, a taco place and a seafood restaurant. We ate in most of the restaurants and enjoyed the service and the food. No reservations needed was a nice change from most all-inclusives. MY FAVORITE was the beach side taco restaurant, they had tables in the sand so most days we had tacos for lunch with our feet in the sand in our bathing suits -- no coverups needed!3. Didn't have to leave the property, ever! We aren't the club type so we stayed at the hotel and enjoy the lounges and bars - especially the pool tables and TV's at the brewery. The downstairs tequila bar is AMAZING, the bartender will muddle you a margarita with whatever fresh fruit he has that day. We also loved the fire pits and cozy little areas so sit around at night and cuddle.4. THE DOLPHINS! Our room over looked a pool full of dolphins. We named them and loved siting on our balcony at night watching them swim around.5. The hotel has paddle boards, snorkel gear, kayaks, etc. to use for free. We saw fish with the snorkel gear, right off the beach in knee deep water and someone else near use even found a starfish.6. The private beach is narrow but gorgeous. Hint: grab chairs down near the end by the taco restaurant.7. The pools on both sides of the hotel were beautiful. The pools on the "public beach" side were a bit quieter. It was nice having two different sides of the resort through with different vibes. We didn't use the beach on the public beach side.8. Room was cozy, had a built in banquet with a table and a separate couch. Cozy bed, good closet space, fridge was stocked daily.9. WIFI was available throughout the resort as were towels (didn't have to trade keys for towels).LOVE LOVE LOVE this hotel Can't wait to come back, we have raved to all our friends. Thank you Hyatt Ziva.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner, plus snacks
  • A la carte lunch and dinner
  • 24 hr room service
  • Domestic & International drinks, including House wine
  • In-room mini-bar stocked w/water, juices, soft drinks & beer
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Ocean trampoline
  • Water polo
  • Introductory scuba diving lesson in pool
  • Aquafitness
  • Daytime tennis
  • Bicycle rentals
  • Daily activities
  • Nightly entertainment

  • 547 rooms in two 12-storey buildings
  • Buffet and a la carte restaurants
  • 24 hr room service
  • Bars including Swim-up bar
  • 3 infinity pools
  • Tennis courts
  • Fitness facilities
  • Sauna/Steam room
  • Shopping on-site
  • Beauty salon
  • Spa
  • Free WiFi internet
  • Dry cleaning service (fee)
  • Medical services (fee)
  • 18-hole golf course nearby


  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • WiFi
  • Fully stocked Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Garden view with terrace or resort view with balcony

Club Ocean Front

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • WiFi
  • State of the art espresso machine
  • Exclusive Ziva Club Level lounge with premium drinks and appetizers
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Caribbean sea view with private balcony
  • Personalized concierge service
  • Bottle of sparkling wine


  • 1 king bed with queen size sofa bed or 2 double beds
  • Air-conditioning
  • Semi-private pool access
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea view with private balcony


  • 1 king bed with queen size sofa bed
  • Two floors with two private balconies
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea views


  • 1 king bed or two double beds
  • Adults-only (18+)
  • Private balcony with hot tub
  • Private transfers from Cancun airport
  • Private VIP check-in and reception area
  • Access to Hyatt Zilara Cancun restaurants for dinner with reservation
  • Located in adults-only tower
  • Private access to rooftop infinity pool and Punta Vista bar
  • Priority seating at Tradewinds restaurant
  • Private elevator with exclusive direct access to Zen Spa
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom with walk-in shower
  • Hairdryer
  • Caribbean sea views


La Bastille

  • A la carte for dinner
  • French
  • Dress code is dressy casual

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual for breakfast and lunch, dressy casual for dinner

The Moongate

  • A la carte for dinner
  • Asian Cuisine
  • Dress code is dressy casual


  • A la carte for breakfast, lunch and dinner
  • Steakhouse
  • Dress code is casual for breakfast and lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Italian
  • Dress code is casual for lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Mexican


  • A la carte for lunch and dinner
  • American
  • Dress code is casual for lunch, dressy casual for dinner


  • Sweets shop

Casa Cafe

  • Cafe


  • Saasil Lobby bar
  • Juana MargaritaTequila bar
  • Tres CerveZa's Sports bar
  • Punta Vista Poolside bar
  • Dips & Sips Swim-up pool bar
  • 24 Horas 24-hour lounge
  • Bar del Mar Poolside bar
For the Kids - KIDZ CLUB for ages 4-12, pool area, tree house. Babysitting services available (fee).

Hyatt Ziva Cancun offers the following Zen Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
  • Hydrotherapy circuit
  • Cool plunge pools
  • Whirlpool bath
  • Sauna
  • Steam Rooms


  • Swedish massage
  • Deep tissue massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Maternity Massage
  • Foot tense massage
  • Aromatherapy massage

Facial treatments

  • Illuminating facial
  • Deep cleansing
  • After sun facial
  • Anti-ageing facial
  • Caviar facial
  • Stem cell facial 
  • Organic eye treatment


  • Soothing water lily wrap
  • Aromatic mud wrap
  • Seaweed wrap
  • Chocolate & mint body wrap
  • Green coffee wrap
  • Anti age body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Wedding and Honeymoon Bonus - Please inquire for details. Request at time of booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Hyatt Ziva Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote. 7 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.