Hyatt Ziva Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Travel Ambassadors - Vacation Couple

We recently sent our Travel Ambassadors to the Hyatt Ziva Cancun. Here is their video...


Hyatt Ziva Cancun is surrounded by the crystal clear waters of the Caribbean, every room offers an unparalleled view of the sea or lagoon. With an extensive selection of all-inclusive dining options and many activities, sports, and entertainment options available any time of day or evening it is a spectacular vacation getaway.

Now introducing Hyatt Ziva Cancun Turquoize!

Hyatt Ziva Cancun's Turquoize is like a resort within a resort. It is an adults-only, all beachfront tower with nearly 700 square feet of inspired design living area PLUS an oversized balcony with a private hot tub and seating section. Even the bath offers dazzling ocean views with its unique floor to ceiling glass corner shower. Exclusive private check-in and reception area, exclusive adult only dining, and rooftop infinity pool. Rooms have direct elevator access to the spa.

Location: only 5 min away from Cancun's main entertainment district, 20 min from the airport.

  • Free Wi-Fi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" 
  • Borders 2 beaches
  • Room service 24 hours a day
  • Three infinity pools
  • "Zen Spa"

tripadvisor Traveler Reviews
  • hotCanada : canada
Beautiful beach and pools, not kid friendly or vegetarian friendly

We are avid Mexico and Caribbean all inclusive travellers with two young kids. This resort is new and lovely. Check in was okay but we arrived at 11am and they didnt have rooms ready. Until we begged, then they gave us a room. If they had rooms, why did we have to beg?? The room is nice and clean but small for a family of 4. They didnt have a room with two double beds so we used the pull out couch which isnt comfortable. The bathroom was clean and small and the first day it flooded!! But the service is prompt so they did come right away to fix the problem. The service overall is quite good and prompt. Room service is very good. The best thing about this resort is the beach. It is magnificent. There's two beaches, one by the Turquoise tower and one by the Dolphin tower. They are both beautiful. The Dolphin tower has more waves. The Turquoise tower is calm and crystal clear like Negril 7 mile beach. The pools are lovely and heated. There are always chairs and loungers at beach and pool. The food is where this resort falls down. It was not good. The breakfast is the standard fare with an omelette and crepe station with lots of fruit and pastries etc.. however, the omelette station uses frozen mushrooms - yuck! There's also no jalapenos!Lunch and dinner was a struggle especially being vegetarian and even for our kids. There is hardly any vegetarian food. They use fish oil everywhere. The sushi resto doesnt serve sashimi and the Teppanyaki is dry and the Thai food is flavorless. I brought up my concern to the Food and Beverage Manager who said he'd make us Indian food - we were so disappointed to find that what they actually did was open up a can of baked beans and have some rice with raisins WTF!! Not what we'd expect for a 5 star Hyatt for the price we paid. Onto the kids activities, there were none. There is a kids club and a tiny kids slide that goes into a little kids pool. You cant use it unless you drop your kids off there. When I went to check it out, there were no children there. Plain and simple, this is not a kids resort. We wouldnt return to this property because of the crappy food and exorbitant cost. Save your money, go to a Karisma property.

  • JElondon1 : London, United Kingdom
Simply flawless

We spent just over a week at this hotel. The location is stunning with fantastic views of the best part of The Caribbean in Cancun. The hotel makes the best of this with frames of the sea at both ends of the main walkway. We stayed in the adults only Turquoise Tower. The service on this tower and throughout the property is spectacular, better than at any property we have stayed at. You ask where something is, they don't just tell you they escort you there. The rooms in the tower were superb. As an all inclusive resort the amenities are amazing. You never lack for a chair by the many pools or the beaches. The hotel never sleeps with activities on offer all the way through the day. If you are looking for somewhere quiet then it isn't for you. As a family we had simply the best time. Thank you so much Hyatt Ziva.

  • Janell B :
Second Trip and Will Return Again

This was our second trip to Hyatt Ziva. I went again with my 10 year old twins and my parents and we had the best week ever. The rooms and beds are still wonderful and the A/C worked so well since it was August and hot. They have added some new things which we loved. The Inflatables in the ocean were so much fun. The gym is still top notch and I loved Aqua Spin. They have added a new class called AquaStrong which is like yoga on the water which was amazing. We also love the Foam Party which was a big highlight of the week for the kids. The entertainment staff and staff over all go above and beyond to make your stay the best. I love my coffee from Daniel and my kids just love the pastry shop. It is like a kids paradise. I have to also mention the MoonGate where we loved our meals with Emilio and even took a cooking class on making sushi this year. My parents went to the French restaurant twice because they could not get enough of it. We always had snacks and drinks filled in the room. I have to end on a really good note. My daughter left her iPhone at the hotel. I could see it on my app that it was at the hotel and she was pretty sure that she left it in the room. I called as soon as the plane landed and talked to Flor in the Concierge department and she told me it had been found in the room. I was so happy. She took time and told me what to do it get Fed Ex to pick it up and get it back to me. She was in contact with me via email and phone. Flor even sent me an email once they picked it up. I got my phone back and was so happy. These are the little things that make people tell the story and I will never forgot it. We love this resort not only for the fun and memories we have, but also the staff that just go above and beyond. We will for sure return again. I have already referred people to this resort and they all come back telling me it is paradise. I totally agree.

  • lscheetz : North Canton, Ohio
3rd Time

We traveled to Cancun Hyatt Ziva in August 2017 for my daughters destination weddingand it was absolutely amazing, every one was so accomidating and anxious to help and the wedxding planner Jocilyn was fantastic. The food was superb and the entertainment was again great. this was our third stay at the Ziva and I am already looking at going back in February.

  • rjn103004 : North Andover, Massachusetts
Can't wait to go back.

My wife and I stayed at the Hyatt Ziva Turquoise Cancun last week. What a beautiful resort. The room and service was unbelievable. The staff has you believing that they are truly happy to have you there and to be of help. The food was excellent. We went to the Mercado restaurant for the breakfast buffet each morning and our waiter was Alvaro. I can't speak highly enough of him. He made our dining experience very enjoyable. I enjoyed talking with him each morning. Salvador, our butler showed us around when we first arrived. He was a very pleasant. I wasn't expecting to have butler service. It's a nice touch. Oscar was our bellman and again he provided excellent service. This was the most relaxing vacation for me and I can't wait to go back.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner, plus snacks
  • A la carte lunch and dinner
  • 24 hr room service
  • Domestic & International drinks, including House wine
  • In-room mini-bar stocked w/water, juices, soft drinks & beer
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Ocean trampoline
  • Water polo
  • Introductory scuba diving lesson in pool
  • Aquafitness
  • Daytime tennis
  • Bicycle rentals
  • Daily activities
  • Nightly entertainment

Guests staying in "Turquoize Category" will receive the following inclusions:

  • Private transfers for guests staying minimum of 4 nights or more* 
  • VIP check-in and reception area
  • Personalized and professional butler and concierge services
  • Lavish bath accommodations offering stunning ocean views with unique floor-to-ceiling corner rainfall showers
  • Exclusive access to the rooftop infinity pool with spectacular ocean views and private Punta Vista rooftop bar
  • Fine dining and preferred seating at "La Bastille", the elegant French restaurant for adults, as well as preferred seating at oceanfront Tradewinds
  • Private elevator with exclusive, direct access to Zen Spa and complimentary hydrotherapy circuit
  • Full privileges at nearby adults-only Hyatt Zilara Cancun

*The resort will arrange for the driver to meet the guests at the airport. For All Turquoize Guests, please contact for your Pre-Arrival Information. The Turquoize Experience features the e-concierge email; that will be available 24/7.

  • 547 rooms in two 12-storey buildings
  • Buffet and a la carte restaurants
  • 24 hr room service
  • Bars including Swim-up bar, Microbrew
  • 3 infinity pools
  • Tennis courts
  • Fitness facilities
  • Sauna/Steam room
  • Shopping on-site
  • Beauty salon
  • Spa
  • Free Wi-Fi internet
  • Dry cleaning service (fee)
  • Medical services (fee)
  • 18-hole golf course nearby


  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Wi-Fi
  • Fully stocked Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Garden view with terrace or resort view with balcony

Club Ocean Front

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Wi-Fi
  • State of the art espresso machine
  • Exclusive Ziva Club Level lounge with premium drinks and appetizers
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Caribbean sea view with private balcony
  • Personalized concierge service
  • Bottle of sparkling wine


  • 1 king bed with queen size sofa bed or 2 double beds
  • Air-conditioning
  • Semi-private pool access
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea view with private balcony


  • 1 king bed with queen size sofa bed
  • Two floors with two private balconies
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea views


  • 1 king bed or two double beds
  • Adults-only (18+)
  • Private balcony with hot tub
  • Private transfers from Cancun airport
  • Private VIP check-in and reception area
  • Access to Hyatt Zilara Cancun restaurants for dinner with reservation
  • Located in adults-only tower
  • Private access to rooftop infinity pool and Punta Vista bar
  • Priority seating at Tradewinds restaurant
  • Private elevator with exclusive direct access to Zen Spa
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom with walk-in shower
  • Hairdryer
  • Caribbean sea views


La Bastille

  • A la carte for dinner
  • French
  • Dress code is dressy casual

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual for breakfast and lunch, dressy casual for dinner

The Moongate

  • A la carte for dinner
  • Asian Cuisine
  • Dress code is dressy casual


  • A la carte for breakfast, lunch and dinner
  • Steakhouse
  • Dress code is casual for breakfast and lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Italian
  • Dress code is casual for lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Mexican


  • A la carte for lunch and dinner
  • American
  • Dress code is casual for lunch, dressy casual for dinner


  • Sweets shop

Casa Cafe

  • Cafe


  • Saasil Lobby bar
  • Juana MargaritaTequila bar
  • Tres CerveZa's Sports bar
  • Punta Vista Poolside bar
  • Dips & Sips Swim-up pool bar
  • 24 Horas 24-hour lounge
  • Bar del Mar Poolside bar
For the Kids - KIDZ CLUB for ages 4-12, pool area, tree house. Babysitting services available (fee).

Hyatt Ziva Cancun offers the following Zen Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
  • Hydrotherapy circuit
  • Cool plunge pools
  • Whirlpool bath
  • Sauna
  • Steam Rooms


  • Swedish massage
  • Deep tissue massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Maternity Massage
  • Foot tense massage
  • Aromatherapy massage

Facial treatments

  • Illuminating facial
  • Deep cleansing
  • After sun facial
  • Anti-ageing facial
  • Caviar facial
  • Stem cell facial 
  • Organic eye treatment


  • Soothing water lily wrap
  • Aromatic mud wrap
  • Seaweed wrap
  • Chocolate & mint body wrap
  • Green coffee wrap
  • Anti age body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Wedding and Honeymoon Bonus - Please inquire for details. Request at time of booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Hyatt Ziva Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote. 7 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.