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Hyatt Ziva Cancun

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Our Opinion

Travel Ambassadors - Vacation Couple

We recently sent our Travel Ambassadors to the Hyatt Ziva Cancun. Here is their video...

Hyatt Ziva Cancun is surrounded by the crystal clear waters of the Caribbean, every room offers an unparalleled view of the sea or lagoon. With an extensive selection of all-inclusive dining options and many activities, sports, and entertainment options available any time of day or evening it is a spectacular vacation getaway.

Now introducing Hyatt Ziva Cancun Turquoize!

Hyatt Ziva Cancun's Turquoize is like a resort within a resort. It is the new adult-only, all beachfront tower with nearly 700 square feet of inspired design living area PLUS an oversized balcony with a private hot tub and seating section. Even the bath offers dazzling ocean views with its unique floor to ceiling glass corner shower. Exclusive private check-in and reception area, exclusive adult only dining, and rooftop infinity pool. Rooms have direct elevator access to spa.

Location: only 5 min away from Cancun's main entertainment district, 20 min from the airport.

  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" 
  • Borders 2 beaches
  • Room service 24 hours a day
  • Three infinity pools
  • "Zen Spa"

tripadvisor Traveler Reviews
  • Jasmine12 : North Bay
Pure Luxury from Start to Finish

The Hyatt Ziva is truly an 'all-inclusive' slice of vacation heaven. My husband and I had a truly wonderful vacation there. I had the priviledge of interacting with lots of the staff (shout out to Andrea and "Magic" --great, friendly hosts) as the visiting fitness instructor with Fitness Vacation Exchange and met so many guests while teaching POUND classes. I can completely understand why so many people mentioned they were return guests.Service and Staff: From beach bartenders, to wait staff, housekeeping and kids' club, all the staff at the Hyatt Ziva are friendly, engaging, professional and courteous. They go above and beyond to ensure you have a wonderful holiday and I don't think I've been anywhere with that same level of attentiveness. Resort: The grounds of the Hyatt are beautiful. The beach is clean, calm and great for kids ( you can walk out in shallow water quite a ways and it's great beach sand for castle building) Finding a beach chair was usually not a problem and staff help with set up of an umbrella and table for your drinks. I didn't spend much time on the other side of the pennisela (where there is a wide stretch of beach) but it looked lovely as well. The pools were warm, with plenty of chairs and cabannas and I think the Hyatt strikes a good balance between providing guests with an entertaining, lively atmosphere around the main pool as well as some quiet time. My fitness classes were around the pool and it was great that guests could roll over off their lounge chairs and join in the fun around the main deck. If guests prefer a quieter atmosphere they could simply hang around at the other pool. There is much on offer for any vacation preference.Food: The food at the Hyatt is second to none. We attempted to sample every restaurant but didn't make it to Tradewinds. We loved all the restaurants. The fish, beef and starters were all cooked to perfection. The coffee at the cafe was top notch (the coconut latte is great!) and the buffets had incredible selection (Quail eggs, fish, curry or american standards for breakfast anyone?). We enjoyed every drink we had (raspberry mojitos were excellent) and although I am not a big dessert eater, I did sample some cotton candy and creme brulee. Entertainment; The nightly shows at the Hyatt were excellent and we especially loved the Mexican theme night. Yummy foods to sample, fun music and festivities. The Spin classes in the pool are so neat and it's awesome that they bring in specialized instructors like myself so guests have a variety of experiences every time they visit. Overall, it was a week of pure luxury and we can't wait to return!

  • Julie L : Kansas City, Missouri

We visited the Zen spa at the Hyatt Ziva yesterday for a couples massage. After a little bit of confusion with a lost reservation they were still able to get us two female masseuses and an hour in the steam, sauna, bathing pool. It was a great deal and my masseuse, Elizabeth, was excellent. I had a sunburn and she worked around it and it was not uncomfortable at all. I highly recommend the spa (ask for Elizabeth!)

  • Narik1 : London
Beautiful Hotel and Location

This hotel is set in a beautiful location. On arrival we were greeted with smiles and great service (champagne)!) and were checked in quickly following a long flight. The room - spacious, very clean and modern. We had an oceanfront room and the view every morning was amazing i would definitely recommend it. The fridge isnt always stocked up you have to call 0 to get your drinks replenished. The food - fantastic lots of variety special shout out to the Moongate team EXCELLENT service; Chef Amnev, Carlos, Luis and Jesus on our last night they made us a special lobster meal and dessert because they found out it eas our last night. Great service and our favourite restaurant in the hotel. Tradewinds was excellent too - try the steak for lunch. El Mercado - great too with lots of variety. If i was to be a bit picky on out first night we ate quite late and the food we ate was warm/cold so first impressions we not great however this changed during the week. We thought it was due to the late timing. The staff here are all great too.Lorenzo's - cant fault it great food! Pastilles - like a kids paradise Willy Wonka style desserts and sweets also connected to a coffee shop.Room service - there is 24hr room service and the times we used it the service was quick and the food was hot. Entertainment team - May, Luis, Andy, David are a great friendly bunch who were very welcoming and fun. They work very hard and make a difference. Special thanks to Luis for being such a great character! Check out - only small point; on check out i wasnt asked about my stay and whether it was good. Additionally, check out was 12 and our flight was in the evening so i wasnt told i could use a shower room to get dressed or given any information on this. Overall a fantastic holiday, I would highly recommend it.

  • Ajsaraf :

The hotel is situated in probably the best spot in Cancun. You have access to either the Gulf of Mexico or the Caribbean Sea, it also makes a difference when the wind is blowing because you always have a side that is protected.We stayed in the Turquoise Tower which is adult only and have access to the adult only infinity pool which was very nice.The property is beautiful, the food and restaurants are ok and the pour top shelf liquor.We enjoyed our 3 days but that is about all inclusive we can take!

  • Amy C : New York City, New York
Great trip as always

Third trip here! We went at full capacity time and it was still great. Plenty of room for everyone. Lots of staff. Awesome trip! We stay in the club side but that isn't necessary to have an amazing time. Super clean.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner, plus snacks
  • A la carte lunch and dinner
  • 24 hr room service
  • Domestic & International drinks, including House wine
  • In-room mini-bar stocked w/water, juices, soft drinks & beer
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Ocean trampoline
  • Water polo
  • Introductory scuba diving lesson in pool
  • Aquafitness
  • Daytime tennis
  • Bicycle rentals
  • Daily activities
  • Nightly entertainment

  • 547 rooms in two 12-storey buildings
  • Buffet and a la carte restaurants
  • 24 hr room service
  • Bars including Swim-up bar
  • 3 infinity pools
  • Tennis courts
  • Fitness facilities
  • Sauna/Steam room
  • Shopping on-site
  • Beauty salon
  • Spa
  • Free WiFi internet
  • Dry cleaning service (fee)
  • Medical services (fee)
  • 18-hole golf course nearby


  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • WiFi
  • Fully stocked Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Garden view with terrace or resort view with balcony

Club Ocean Front

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • WiFi
  • State of the art espresso machine
  • Exclusive Ziva Club Level lounge with premium drinks and appetizers
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Caribbean sea view with private balcony
  • Personalized concierge service
  • Bottle of sparkling wine


  • 1 king bed with queen size sofa bed or 2 double beds
  • Air-conditioning
  • Semi-private pool access
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea view with private balcony


  • 1 king bed with queen size sofa bed
  • Two floors with two private balconies
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea views


  • 1 king bed or two double beds
  • Adults-only (18+)
  • Private balcony with hot tub
  • Private transfers from Cancun airport
  • Private VIP check-in and reception area
  • Access to Hyatt Zilara Cancun restaurants for dinner with reservation
  • Located in adults-only tower
  • Private access to rooftop infinity pool and Punta Vista bar
  • Priority seating at Tradewinds restaurant
  • Private elevator with exclusive direct access to Zen Spa
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom with walk-in shower
  • Hairdryer
  • Caribbean sea views


La Bastille

  • A la carte for dinner
  • French
  • Dress code is dressy casual

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual for breakfast and lunch, dressy casual for dinner

The Moongate

  • A la carte for dinner
  • Asian Cuisine
  • Dress code is dressy casual


  • A la carte for breakfast, lunch and dinner
  • Steakhouse
  • Dress code is casual for breakfast and lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Italian
  • Dress code is casual for lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Mexican


  • A la carte for lunch and dinner
  • American
  • Dress code is casual for lunch, dressy casual for dinner


  • Sweets shop

Casa Cafe

  • Cafe


  • Saasil Lobby bar
  • Juana MargaritaTequila bar
  • Tres CerveZa's Sports bar
  • Punta Vista Poolside bar
  • Dips & Sips Swim-up pool bar
  • 24 Horas 24-hour lounge
  • Bar del Mar Poolside bar
For the Kids - KIDZ CLUB for ages 4-12, pool area, tree house. Babysitting services available (fee).

Hyatt Ziva Cancun offers the following Zen Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
  • Hydrotherapy circuit
  • Cool plunge pools
  • Whirlpool bath
  • Sauna
  • Steam Rooms


  • Swedish massage
  • Deep tissue massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Maternity Massage
  • Foot tense massage
  • Aromatherapy massage

Facial treatments

  • Illuminating facial
  • Deep cleansing
  • After sun facial
  • Anti-ageing facial
  • Caviar facial
  • Stem cell facial 
  • Organic eye treatment


  • Soothing water lily wrap
  • Aromatic mud wrap
  • Seaweed wrap
  • Chocolate & mint body wrap
  • Green coffee wrap
  • Anti age body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Wedding and Honeymoon Bonus - Please inquire for details. Request at time of booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Hyatt Ziva Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote. 7 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.