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Hyatt Ziva Cancun

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Our Opinion

Travel Ambassadors - Vacation Couple

We recently sent our Travel Ambassadors to the Hyatt Ziva Cancun. Here is their video...

Hyatt Ziva Cancun is surrounded by the crystal clear waters of the Caribbean, every room offers an unparalleled view of the sea or lagoon. With an extensive selection of all-inclusive dining options and many activities, sports, and entertainment options available any time of day or evening it is a spectacular vacation getaway.

Now introducing Hyatt Ziva Cancun Turquoize!

Hyatt Ziva Cancun's Turquoize is like a resort within a resort. It is the new adult-only, all beachfront tower with nearly 700 square feet of inspired design living area PLUS an oversized balcony with a private hot tub and seating section. Even the bath offers dazzling ocean views with its unique floor to ceiling glass corner shower. Exclusive private check-in and reception area, exclusive adult only dining, and rooftop infinity pool. Rooms have direct elevator access to spa.

Location: only 5 min away from Cancun's main entertainment district, 20 min from the airport.

  • Free WiFi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" 
  • Borders 2 beaches
  • Room service 24 hours a day
  • Three infinity pools
  • "Zen Spa"

tripadvisor Traveler Reviews
  • justinmB9984HC : Chicago, Illinois
Best Beaches in Cancun and Will return

Will return to this resort just don't stay in club tower. the food drink entertainment pools and beaches were fantastic! The club tower has a certain funk smell and very moldy smelling! loved the dolphins too. I have been to Cancun 4 times and this by far is the best resort I have stayed at minus the Club Tower. will definitely be upgrading to another building next time!

  • DLam113 : San Diego, California
Beautiful property in a great location

If you're looking to be close to downtown while still having the resort experience, Hyatt Ziva should be a property to consider. We stayed in an ocean front view and would have choosen this option again in the future if our friends hadn't stayed in a first floor room with semi-private, heated pool. Both options are great but the semi-private pool is a great amenity to have. The food was ok, nothing too memorable. But the view, beach, pool, location, and clientele makes me have to consider this a definite comeback resort (less of the college, spring break crowd found further down the strip). Good experience, would comeback.

  • DaveonthewaytoAT : Batavia, New York
Hyatt Ziva vs Dreams

My wife and I had been to this property twice before as Cancun Dreams and loved it so I'll offer a comparison. We visited March 14th-19th 2017. The Hyatt has done an amazing job in this redesign. Your first view from the Lobby as you walk towards the pool/ocean is actually jaw dropping. Saved is the beautiful and unique pyramid. The lagoon is gone, replaced by a heated pool area. They extended our favorite small beach on the bay. Restaurants and shops wrap around the pool area. There are also beautifully appointed pools on the tower and Turquoise side but we've never spent much time here. A bit far from beach chairs to ocean for our preference. Also the most fun seemed to be in the main pool area. Our "ocean view" room faced the dolphin side. A view directly towards the ocean now requires a club upgrade. Food- more great restaurant choices now. Highlights- fresh oysters at La Bastille, hibachi grill entertainers at Moongate, great beer and (Buffalo!?) wings at Tres Cervezas and a delicious cafe and sweet shop. El Mercado buffet is also excellent. We ate here for fantastic breakfast choices, too many to list. Ocean activities- Hyatt is more cautious when windy. I was disappointed but appreciated the sincerity for safety.Service- we've always loved Mexican hospitality and Hyatt has retained that in abundance. The staff are all excellent. Never ever disappointed about the service.Poolside Vibe-You will find that the property being larger feels more open and less intimate or cozy. But that also provides many different choices to hang out thru the day. There are singles, couples and families. It's a very fun atmosphere minus the rowdiness. Entertainment-some nights we didn't have a big interest but Mexican night featured some wonderful music, dance, and horses!We'll be back to the Hyatt Ziva because it's better than ever!

  • ryanwilliamm2017 : Houston, Texas
Great spot, great for kids

Not my absolute favorite but I can't complain about the food and there were awesome people working there. Roger in the Moongate restaurant was my favorite by far! Francisco by the main pool was great as well. Angel and Katerina were wonderful butlers. Pillows were are only complaint after the trip. Keep in mind we didn't complain on that while there.

  • Andy S : O'Fallon, Missouri
Great family getaway

This is our 3rd time at a Hyatt all-inclusive property and after visiting the Hyatt Zilara Cancun (adults only) and the Ziva Puerto Vallarta in 2016 we wanted to check out the Ziva Cancun with our kids. This one is definitely the largest of the 3 and we had a great time. The beach that faces Isla Mujeres has very calm and clear water, perfect for the kids to play in while we lounged under the palapas just a few feet away. There were spots where you could easily be 50-75 yards out and still only in waist deep water. We also used the included kayaks to take the kids out and look for fish. The pool set up was also nice with various options on either side of the resort. We liked one to the right of the main pool bar that had a large, fairly well shaded very shallow (~18") section for the kids to play in the late afternoon. While we didn't send the kids to the Kids Club for babysitting at all, we went twice during family time so they could use the water slides and that was a hit.Evening entertainment setup was nice and the quality of the performances was very high compared to other places we have stayed. The magician and break dancing show were our favorites. The others were nice too although the star show (dancing and lip syncing) got a little "adult" at times. As far as the food goes, the Hyatt AI properties are usually pretty good compared with others and I thought this one in particular was really great for the breakfast buffet. We didn't usually eat a big lunch but did like the fresh grilling stations in the buffet of fresh shrimp, tacos, and fajitas. For dinner we tried all of the sit down restaurants except the adults-only French restaurant. All were pretty good but the Lorenzo's Italian was a bit disappointing. The kids really liked eating inside the '57 Chevy at the Chevy's diner. Another highlight was getting ice cream or candy after dinner at the Pasteles dessert area - it was fun and the staff there were very friendly.We were in the club tower with a great ocean view to the south. I would not recommend the Dolphin view room as the dolphin pool (run by 3rd party company) was not very clean. It was cool to see the dolphins on site but definitely not worth the very high price to get to "swim" with them. Room was a bit smaller than I expected but very clean and comfortable.Lastly, a few folks really provided great service that I wanted to acknowledge: Jorge took great care of us each day bringing drinks on the beach and Alejandro at Tradewinds for dinner took the time to learn each of our names and was very attentive and funny

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner, plus snacks
  • A la carte lunch and dinner
  • 24 hr room service
  • Domestic & International drinks, including House wine
  • In-room mini-bar stocked w/water, juices, soft drinks & beer
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Ocean trampoline
  • Water polo
  • Introductory scuba diving lesson in pool
  • Aquafitness
  • Daytime tennis
  • Bicycle rentals
  • Daily activities
  • Nightly entertainment

  • 547 rooms in two 12-storey buildings
  • Buffet and a la carte restaurants
  • 24 hr room service
  • Bars including Swim-up bar
  • 3 infinity pools
  • Tennis courts
  • Fitness facilities
  • Sauna/Steam room
  • Shopping on-site
  • Beauty salon
  • Spa
  • Free WiFi internet
  • Dry cleaning service (fee)
  • Medical services (fee)
  • 18-hole golf course nearby


  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • WiFi
  • Fully stocked Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Garden view with terrace or resort view with balcony

Club Ocean Front

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • WiFi
  • State of the art espresso machine
  • Exclusive Ziva Club Level lounge with premium drinks and appetizers
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Caribbean sea view with private balcony
  • Personalized concierge service
  • Bottle of sparkling wine


  • 1 king bed with queen size sofa bed or 2 double beds
  • Air-conditioning
  • Semi-private pool access
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea view with private balcony


  • 1 king bed with queen size sofa bed
  • Two floors with two private balconies
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea views


  • 1 king bed or two double beds
  • Adults-only (18+)
  • Private balcony with hot tub
  • Private transfers from Cancun airport
  • Private VIP check-in and reception area
  • Access to Hyatt Zilara Cancun restaurants for dinner with reservation
  • Located in adults-only tower
  • Private access to rooftop infinity pool and Punta Vista bar
  • Priority seating at Tradewinds restaurant
  • Private elevator with exclusive direct access to Zen Spa
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • WiFi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom with walk-in shower
  • Hairdryer
  • Caribbean sea views


La Bastille

  • A la carte for dinner
  • French
  • Dress code is dressy casual

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual for breakfast and lunch, dressy casual for dinner

The Moongate

  • A la carte for dinner
  • Asian Cuisine
  • Dress code is dressy casual


  • A la carte for breakfast, lunch and dinner
  • Steakhouse
  • Dress code is casual for breakfast and lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Italian
  • Dress code is casual for lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Mexican


  • A la carte for lunch and dinner
  • American
  • Dress code is casual for lunch, dressy casual for dinner


  • Sweets shop

Casa Cafe

  • Cafe


  • Saasil Lobby bar
  • Juana MargaritaTequila bar
  • Tres CerveZa's Sports bar
  • Punta Vista Poolside bar
  • Dips & Sips Swim-up pool bar
  • 24 Horas 24-hour lounge
  • Bar del Mar Poolside bar
For the Kids - KIDZ CLUB for ages 4-12, pool area, tree house. Babysitting services available (fee).

Hyatt Ziva Cancun offers the following Zen Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
  • Hydrotherapy circuit
  • Cool plunge pools
  • Whirlpool bath
  • Sauna
  • Steam Rooms


  • Swedish massage
  • Deep tissue massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Maternity Massage
  • Foot tense massage
  • Aromatherapy massage

Facial treatments

  • Illuminating facial
  • Deep cleansing
  • After sun facial
  • Anti-ageing facial
  • Caviar facial
  • Stem cell facial 
  • Organic eye treatment


  • Soothing water lily wrap
  • Aromatic mud wrap
  • Seaweed wrap
  • Chocolate & mint body wrap
  • Green coffee wrap
  • Anti age body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Wedding and Honeymoon Bonus - Please inquire for details. Request at time of booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Hyatt Ziva Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote. 7 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.