Hyatt Ziva Cancun

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Our Opinion

Travel Ambassadors - Vacation Couple

We recently sent our Travel Ambassadors to the Hyatt Ziva Cancun. Here is their video...


Hyatt Ziva Cancun is surrounded by the crystal clear waters of the Caribbean, every room offers an unparalleled view of the sea or lagoon. With an extensive selection of all-inclusive dining options and many activities, sports, and entertainment options available any time of day or evening it is a spectacular vacation getaway.

Now introducing Hyatt Ziva Cancun Turquoize!

Hyatt Ziva Cancun's Turquoize is like a resort within a resort. It is an adults-only, all beachfront tower with nearly 700 square feet of inspired design living area PLUS an oversized balcony with a private hot tub and seating section. Even the bath offers dazzling ocean views with its unique floor to ceiling glass corner shower. Exclusive private check-in and reception area, exclusive adult only dining, and rooftop infinity pool. Rooms have direct elevator access to the spa.

Location: only 5 min away from Cancun's main entertainment district, 20 min from the airport.

  • Free Wi-Fi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" 
  • Borders 2 beaches
  • Room service 24 hours a day
  • Three infinity pools
  • "Zen Spa"

tripadvisor Traveler Reviews
  • TeresaWen :
Perfect hotel to celebrate!

My husband and I stayed at the Hyatt Ziva from July 12 – July 19 in the turquoise tower. Every great review you read is true. The resort is beautiful, modern, and immaculate. Service is exceptional and the food is quite good. If it you are traveling without children and it is within budget, Turquoise is worth every cent. This review is focusing on things that were important to me and hopefully will help other travelers. WiFi – I connected on day one and stayed connected the entire week. I even reconnected automatically when I returned after leaving the property for a walk. The fitness center – amazing. Plenty of cardio equipment, free weights, and kettle bells. Morning yoga by the beach was a great start to the day. Astrid and Roberto were great instructors. Water cycle in the main pool was a fun and a good workout. Easy to keep up with your fitness routines here. There were other classes offered that I did not take including “Mat Pilates” Breakfast – the Mercado Buffett breakfast was excellent. There was a yogurt bar with seeds, nuts, and dried fruits. The Greek yogurt offered was a little high in sugar but quite good. Lots of fresh fruit and a detox bar with three different infused water offered. Great selection of breakfast and lunch food. Eggs cooked to order and fruit smoothies. Space by pools / beach. I never felt stressed over getting a spot. Since the hotel discourages saving space, getting a spot when you want was never an issue. Later in the day it might not be the perfect spot but you will find a place to sit. Bar Glasses. It is a little thing but I appreciate the high quality plastic bar glasses used by the pools & beach. Nice to have a proper flute for my champagne rather than a plastic cup! And the house champagne is pretty good. Dinner – no reservations at dinner is wonderful. We were dining between 8:30 – 9:00. We needed to wait once for the hibachi table in moongate. We were given a pager that had a huge range. We went up to the lovely lobby bar and sat outside looking at the beach over wine while we waited. Perfect. We dined at every restaurant. The food was good to very good. Fish dishes were better than meat. Shout out to Eric at Habaneros. Your joyful service was fun! The Turquoise pool & Punta Vista Bar – for us this set turquoise apart. The roof top pool was beautiful, relaxing, and the service exceptional. We spent most of our time here. Irma, Daniel, Raul, and Jesus made our stay so special. Our vacation was to celebrate a major milestone birthday for my husband. The morning of his birthday our chairs & umbrella were decorated with streamers & balloons. Daniel made us special drinks in pineapples and Irma brought him cake (Going to include pictures). Irma brought us burgers for lunch. We were made to feel so special and we truly felt they enjoyed doing this for us. Every day up at the turquoise pool was special. Daniel, Irma, Raul, and Jesus are treasures. Perfect examples of the exceptional service Hyatt strives for. They are a big part of the reason we will be returning. Thanks to them and all the staff at Punta Vista! Butlers – Thanks to Salvador & Jonathan. They also made our stay special. Our room was decorated for my husband’s birthday and our butlers left cake & champagne. The phone app that we were able to use to communicate with them was helpful. It was an extra nice touch to have such personal service. They checked in with us at least once a day to see if we needed anything. Thank you Salvatore & Jonathan. Thank you to Narcy for keeping our room so clean and well stocked with our favorite beverages. The rose petals and paper flowers on our bed were a very nice touch. Helpful tip – nothing dries! Do not plan on rinsing out anything and bring many bathing suits. They took three days to dry. If your hair is at all difficult to style bring you own full power dryer. There is one it the room but it is as powerful as a travel dryer. In summary if you want beautiful views from every spot and an exceptional hotel stay at Hyatt Ziva. You will be spoiled and left with memories to last a lifetime.

  • Tess1720 : Sydney, Australia

This is truely paradise! All the staff were beautiful and went above and beyond, the food was magnificent and the resort was spectacular!! Highly recommend staying here if you plan to visit Cancun - special shout out to Raul the bar server

  • Karo13 : Virginia Beach, Virginia
Highly recommend

Beautiful hotel. Great views all around! Beautiful pools. Good food. Hibachi show was ok extremely hot inside. French restaurant need reservations. Some restaurants require dress code be mindful of that when packing. Great entertainment. Personally didn't like that the activity schedule was not published on screens the night before.

  • Lady Alexandria H : Alpharetta, Georgia
3 Times a Charm ***

This was my third time back to this resort (after countless research on others in the same vicinity) and I have to say my expectations were EXCEEDED!!! This is Hands Down a Platinum Experience. I went solo for a business meeting off the resort and I have to say everyone was authentically concerned for my well being. Everyone I encountered knew my name. My butlers Salvador & Johnathan accommodated my every wish. Perfect location, Perfect People, Perfect Trip. I stayed in the adults only Turquoise Towers and the rooftop pool was a welcomed break from the beach scene. I will definitely be back and the Hyatt Ziva Cancun will be my only choice. Great Job guys.....because I'm VERY particular when it comes to hotels!

  • Cvargas3 : Houston, Texas

This was a family vacation and it was the perfect getaway! The staff and service was great. The food was amazing. Everything was just well organized and clean which made the stay even more enjoyable. All inclusive is the way to go!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner, plus snacks
  • A la carte lunch and dinner
  • 24 hr room service
  • Domestic & International drinks, including House wine
  • In-room mini-bar stocked w/water, juices, soft drinks & beer
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Ocean trampoline
  • Water polo
  • Introductory scuba diving lesson in pool
  • Aquafitness
  • Daytime tennis
  • Bicycle rentals
  • Daily activities
  • Nightly entertainment

Guests staying in "Turquoize Category" will receive the following inclusions:

  • Private transfers for guests staying minimum of 4 nights or more* 
  • VIP check-in and reception area
  • Personalized and professional butler and concierge services
  • Lavish bath accommodations offering stunning ocean views with unique floor-to-ceiling corner rainfall showers
  • Exclusive access to the rooftop infinity pool with spectacular ocean views and private Punta Vista rooftop bar
  • Fine dining and preferred seating at "La Bastille", the elegant French restaurant for adults, as well as preferred seating at oceanfront Tradewinds
  • Private elevator with exclusive, direct access to Zen Spa and complimentary hydrotherapy circuit
  • Full privileges at nearby adults-only Hyatt Zilara Cancun

*The resort will arrange for the driver to meet the guests at the airport. For All Turquoize Guests, please contact for your Pre-Arrival Information. The Turquoize Experience features the e-concierge email; that will be available 24/7.

  • 547 rooms in two 12-storey buildings
  • Buffet and a la carte restaurants
  • 24 hr room service
  • Bars including Swim-up bar, Microbrew
  • 3 infinity pools
  • Tennis courts
  • Fitness facilities
  • Sauna/Steam room
  • Shopping on-site
  • Beauty salon
  • Spa
  • Free Wi-Fi internet
  • Dry cleaning service (fee)
  • Medical services (fee)
  • 18-hole golf course nearby


  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Wi-Fi
  • Fully stocked Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Garden view with terrace or resort view with balcony

Club Ocean Front

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Wi-Fi
  • State of the art espresso machine
  • Exclusive Ziva Club Level lounge with premium drinks and appetizers
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Caribbean sea view with private balcony
  • Personalized concierge service
  • Bottle of sparkling wine


  • 1 king bed with queen size sofa bed or 2 double beds
  • Air-conditioning
  • Semi-private pool access
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea view with private balcony


  • 1 king bed with queen size sofa bed
  • Two floors with two private balconies
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea views


  • 1 king bed or two double beds
  • Adults-only (18+)
  • Private balcony with hot tub
  • Private transfers from Cancun airport
  • Private VIP check-in and reception area
  • Access to Hyatt Zilara Cancun restaurants for dinner with reservation
  • Located in adults-only tower
  • Private access to rooftop infinity pool and Punta Vista bar
  • Priority seating at Tradewinds restaurant
  • Private elevator with exclusive direct access to Zen Spa
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom with walk-in shower
  • Hairdryer
  • Caribbean sea views


La Bastille

  • A la carte for dinner
  • French
  • Dress code is dressy casual

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual for breakfast and lunch, dressy casual for dinner

The Moongate

  • A la carte for dinner
  • Asian Cuisine
  • Dress code is dressy casual


  • A la carte for breakfast, lunch and dinner
  • Steakhouse
  • Dress code is casual for breakfast and lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Italian
  • Dress code is casual for lunch, dressy casual for dinner


  • A la carte for lunch and dinner
  • Mexican


  • A la carte for lunch and dinner
  • American
  • Dress code is casual for lunch, dressy casual for dinner


  • Sweets shop

Casa Cafe

  • Cafe


  • Saasil Lobby bar
  • Juana MargaritaTequila bar
  • Tres CerveZa's Sports bar
  • Punta Vista Poolside bar
  • Dips & Sips Swim-up pool bar
  • 24 Horas 24-hour lounge
  • Bar del Mar Poolside bar
For the Kids - KIDZ CLUB for ages 4-12, pool area, tree house. Babysitting services available (fee).

Hyatt Ziva Cancun offers the following Zen Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
  • Hydrotherapy circuit
  • Cool plunge pools
  • Whirlpool bath
  • Sauna
  • Steam Rooms


  • Swedish massage
  • Deep tissue massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Maternity Massage
  • Foot tense massage
  • Aromatherapy massage

Facial treatments

  • Illuminating facial
  • Deep cleansing
  • After sun facial
  • Anti-ageing facial
  • Caviar facial
  • Stem cell facial 
  • Organic eye treatment


  • Soothing water lily wrap
  • Aromatic mud wrap
  • Seaweed wrap
  • Chocolate & mint body wrap
  • Green coffee wrap
  • Anti age body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Wedding and Honeymoon Bonus - Please inquire for details. Request at time of booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Hyatt Ziva Cancun

  • Hotel Contacts
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  • Disclaimer
Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote. 7 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.