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Hyatt Ziva Cancun

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Our Opinion

Travel Ambassadors - Vacation Couple

We recently sent our Travel Ambassadors to the Hyatt Ziva Cancun. Here is their video...


Overview

Hyatt Ziva Cancun is surrounded by the crystal clear waters of the Caribbean, every room offers an unparalleled view of the sea or lagoon. With an extensive selection of all-inclusive dining options and many activities, sports, and entertainment options available any time of day or evening it is a spectacular vacation getaway.

Now introducing Hyatt Ziva Cancun Turquoize!

Hyatt Ziva Cancun's Turquoize is like a resort within a resort. It is an adults-only, all beachfront tower with nearly 700 square feet of inspired design living area PLUS an oversized balcony with a private hot tub and seating section. Even the bath offers dazzling ocean views with its unique floor to ceiling glass corner shower. Exclusive private check-in and reception area, exclusive adult only dining, and rooftop infinity pool. Rooms have direct elevator access to the spa.

Location: only 5 min away from Cancun's main entertainment district, 20 min from the airport.


Highlights
  • Free Wi-Fi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" 
  • Borders 2 beaches
  • Room service 24 hours a day
  • Three infinity pools
  • "Zen Spa"

tripadvisor Traveler Reviews
  • joanarmf :
10 perfect days!!!

I stayed from the 7th to the 17th of September 2017 in this magnificent hotel with two other friends! Loved every second since we arrived at Hyatt Ziva! We were received very well by Benjamin! Loved the room, it was comfortable, always clean and tidy! The two beaches are perfect: calm sea, with warm waters and turquoise blue; with water sports such as kayak and stand up (already included) and even a trampoline in the middle of the sea !!! The pools are perfect !!! The restaurants are all very good, highlighting: the French, the Asian and the Italian! Pub "3 Cervejas" also always lively and with good music! But what most caught our attention was the quality in the service !!! Great staff !!! Very friendly receptionists at breakfast; Jorge Diaz served us very well in the pool area; Alfredo of Lorenzo's very attentive; in the restaurant Le Bastile: Said made us delicious drinks and Manny picked us up very well; The Moon Gate has very skillful staff, who give a real show of juggling with knives (Emilio has a lot of talent!); Lucio of the coffee shop also skillful and friendly! We love the bar "Punta Vista", with very good drinks, lively parties, beautiful view and excellent service, with highlight to the manager Jesus Castillo and Izabel! Loved the 10 days at the Hyatt Ziva! I sure want to go back and stay in the same hotel !!!

  • Linda B : Creve Coeur, Illinois, United States
Awesome Experience

Service is the best! Our Butlers-Alan and Joel are outstanding! This is our second trip this year. Turquoise adult only is the way to go. Rooms are huge with balcony and hot tub.. Amentities are endless. Our favorite server for breakfast is Alfonso at El Mercado.

  • Sdurazo : Aurora
Best spot in Cancun!

First time to Cancun and we stayed at the Hyatt Ziva. Best location by far in Cancun at the end of the hotel strip. The only Hotel with east and west facing beaches and the lighthouse rocky point. Every room at Hyatt Ziva has an ocean view. We paid for the "garden view" room at the lowest cost and we got a room on the 4th floor with ocean only view. All of the hotel staff are very courteous, friendly and have a great sense of humor. There were night shows 2 of the 3 nights we stayed. The hotel is very accommodating and will do just about anything you ask for including dinner on the beach or on the dock. The dolphin pool was fun to watch the dolphins swim around and play. There was a great variety in food: italian, asian, french, mexican, american. There is also a 24hour restaurant where you can grab food and beer and mix drinks as you like. The hotel was not busy at all in September and we very surprised how many times we were nearly the only people in the pool and in the ocean. All of the hotel staff have very good english so communication is no problem. We booked the hotel driver from the airport to the hotel and it was definitely worth the extra money. The hotel staff waited for us outside the airport with a sign with our name and the vehicle was a nice chevy suburban that was equipped with cold drinks including beer. Ride to the hotel was smooth and the driver was very friendly (we tipped our driver as well). A note of advice is to tip well and tip at every restaurant when the service is great. Also tip your room service staff as well! They will be very appreciative of the tip and will provide better service. Our trip time was only 3 nights, but definitely a perfect getaway and will do it again! Although it was only 3 nights, I would say we had enough time to check everything out at the hotel (except excursions off of hotel grounds). We even spent a morning at the spa, which was amazing!

  • alexandravL4382DE : Fort Worth, United States
Great Stay

The all-inclusive route has by far been our favorite type of vacation! It is so great to be able to walk around and enjoy the surroundings without worrying about carrying anything around with you. We also felt very safe the whole time, from the Hotel Transportation at the Airport to just walking around the hotel grounds, even at night. The service was great and although the food was mediocre and the drinks were on the weaker side, I don't think it would deter us from going back to the Hyatt Ziva.

  • MPG57 : New York
Excellent Vacation!!

This is our second year returning to Hyatt Ziva because we loved it so much. The location is the best in Cancun. Bay on one side and the Gulf on the other - beautiful views from everywhere you look. The staff is amazing and so willing to help with whatever you need. I want to give a shout out to the bar - SIPS and DIPS! Marco and Eduardo are the best!! My husband doesn't want me to give too many high accolades because it will become too popular and we won't be able to reserve again next year. LOL. But we will definitely be back again next year!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner, plus snacks
  • A la carte lunch and dinner
  • 24 hr room service
  • Domestic & International drinks, including House wine
  • In-room mini-bar stocked w/water, juices, soft drinks & beer
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Ocean trampoline
  • Water polo
  • Introductory scuba diving lesson in pool
  • Aquafitness
  • Daytime tennis
  • Bicycle rentals
  • Daily activities
  • Nightly entertainment

Guests staying in "Turquoize Category" will receive the following inclusions:

  • Private transfers for guests staying minimum of 4 nights or more* 
  • VIP check-in and reception area
  • Personalized and professional butler and concierge services
  • Lavish bath accommodations offering stunning ocean views with unique floor-to-ceiling corner rainfall showers
  • Exclusive access to the rooftop infinity pool with spectacular ocean views and private Punta Vista rooftop bar
  • Fine dining and preferred seating at "La Bastille", the elegant French restaurant for adults, as well as preferred seating at oceanfront Tradewinds
  • Private elevator with exclusive, direct access to Zen Spa and complimentary hydrotherapy circuit
  • Full privileges at nearby adults-only Hyatt Zilara Cancun

*The resort will arrange for the driver to meet the guests at the airport. For All Turquoize Guests, please contact eConcierge.zivacancun@hyatt.com for your Pre-Arrival Information. The Turquoize Experience features the e-concierge email; econcierge.zivacancun@hyatt.com that will be available 24/7.

  • 547 rooms in two 12-storey buildings
  • Buffet and a la carte restaurants
  • 24 hr room service
  • Bars including Swim-up bar, Microbrew
  • 3 infinity pools
  • Tennis courts
  • Fitness facilities
  • Sauna/Steam room
  • Shopping on-site
  • Beauty salon
  • Spa
  • Free Wi-Fi internet
  • Dry cleaning service (fee)
  • Medical services (fee)
  • 18-hole golf course nearby

Standard 

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Wi-Fi
  • Fully stocked Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Garden view with terrace or resort view with balcony

Club Ocean Front

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Wi-Fi
  • State of the art espresso machine
  • Exclusive Ziva Club Level lounge with premium drinks and appetizers
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Caribbean sea view with private balcony
  • Personalized concierge service
  • Bottle of sparkling wine

Swim-up

  • 1 king bed with queen size sofa bed or 2 double beds
  • Air-conditioning
  • Semi-private pool access
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea view with private balcony

Suites

  • 1 king bed with queen size sofa bed
  • Two floors with two private balconies
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea views

Turquoize

  • 1 king bed or two double beds
  • Adults-only (18+)
  • Private balcony with hot tub
  • Private transfers from Cancun airport
  • Private VIP check-in and reception area
  • Access to Hyatt Zilara Cancun restaurants for dinner with reservation
  • Located in adults-only tower
  • Private access to rooftop infinity pool and Punta Vista bar
  • Priority seating at Tradewinds restaurant
  • Private elevator with exclusive direct access to Zen Spa
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom with walk-in shower
  • Hairdryer
  • Caribbean sea views

Restaurants

La Bastille

  • A la carte for dinner
  • French
  • Dress code is dressy casual

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual for breakfast and lunch, dressy casual for dinner

The Moongate

  • A la carte for dinner
  • Asian Cuisine
  • Dress code is dressy casual

Tradewinds

  • A la carte for breakfast, lunch and dinner
  • Steakhouse
  • Dress code is casual for breakfast and lunch, dressy casual for dinner

Lorenzo's

  • A la carte for lunch and dinner
  • Italian
  • Dress code is casual for lunch, dressy casual for dinner

Habaneros

  • A la carte for lunch and dinner
  • Mexican

Chevy's

  • A la carte for lunch and dinner
  • American
  • Dress code is casual for lunch, dressy casual for dinner

Pasteles

  • Sweets shop

Casa Cafe

  • Cafe

Bars

  • Saasil Lobby bar
  • Juana MargaritaTequila bar
  • Tres CerveZa's Sports bar
  • Punta Vista Poolside bar
  • Dips & Sips Swim-up pool bar
  • 24 Horas 24-hour lounge
  • Bar del Mar Poolside bar
For the Kids - KIDZ CLUB for ages 4-12, pool area, tree house. Babysitting services available (fee).

Hyatt Ziva Cancun offers the following Zen Spa facilities and treatments:

Facilities 

  • Massage rooms
  • Beauty salon
  • Gym
  • Hydrotherapy circuit
  • Cool plunge pools
  • Whirlpool bath
  • Sauna
  • Steam Rooms

Massages

  • Swedish massage
  • Deep tissue massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Maternity Massage
  • Foot tense massage
  • Aromatherapy massage

Facial treatments

  • Illuminating facial
  • Deep cleansing
  • After sun facial
  • Anti-ageing facial
  • Caviar facial
  • Stem cell facial 
  • Organic eye treatment

Wraps

  • Soothing water lily wrap
  • Aromatic mud wrap
  • Seaweed wrap
  • Chocolate & mint body wrap
  • Green coffee wrap
  • Anti age body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up


Wedding and Honeymoon Bonus - Please inquire for details. Request at time of booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hyatt Ziva Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote. 7 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.