Hyatt Ziva Cancun

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Our Opinion

Travel Ambassadors - Vacation Couple

We recently sent our Travel Ambassadors to the Hyatt Ziva Cancun. Here is their video...


Overview

Hyatt Ziva Cancun is surrounded by the crystal clear waters of the Caribbean, every room offers an unparalleled view of the sea or lagoon. With an extensive selection of all-inclusive dining options and many activities, sports, and entertainment options available any time of day or evening it is a spectacular vacation getaway.

Now introducing Hyatt Ziva Cancun Turquoize!

Hyatt Ziva Cancun's Turquoize is like a resort within a resort. It is an adults-only, all beachfront tower with nearly 700 square feet of inspired design living area PLUS an oversized balcony with a private hot tub and seating section. Even the bath offers dazzling ocean views with its unique floor to ceiling glass corner shower. Exclusive private check-in and reception area, exclusive adult only dining, and rooftop infinity pool. Rooms have direct elevator access to the spa.

Location: only 5 min away from Cancun's main entertainment district, 20 min from the airport.


Highlights
  • Free Wi-Fi throughout hotel
  • All Inclusive 24 hours
  • Awarded with the "AAA Four Diamond Award" 
  • Borders 2 beaches
  • Room service 24 hours a day
  • Three infinity pools
  • "Zen Spa"

tripadvisor Traveler Reviews
  • Chan N :
My Ziva experience

Jul 14-18 - We had a great time there. It's our first trip to Cancun and we are spoiled now! It's hard to top this hotel. All the restaurants are good (even the buffet's are good, they change theme daily), we were told that the hotel's at high capacity but we don't feel crowded at all, no reservation needed at any restaurants, not a lot of people in the pool.... The services are also excellent. Sophia at El Mercado (buffet) was so accommodating, our daughter only eats chicken strips and fries, and she brought her the food from the restaurant next door. Two days later, we went to the restaurant again and she brought her the chicken and fries without us even asking... The room cleaning lady Silvia also does a very good job cleaning our rooms twice a day... we are definitely coming back. One thing though, the kids club is small, they do have a kids pool with slides for young kids attached to the club (supervised).

  • richardpaulh2017 : San Leandro, California
Our stay at Hyatt Ziva in Cancun

Our stay at Hyatt Ziva in Cancun was awesome, are the only words I can explain. They upgraded us in the turquoise building to a beautiful room with a hot tub on our deck. Most of the food was wonderful and Julian, bartender at the swim up bar pool was wonderful I highly recommend him he makes wonderful drinks and is fun, and a very hard worker. We had a private butler for our room, Luis and Lizaro! They were both wonderful, took an interest in our concerns and even decorated our room beautiful for our honeymoon. The ocean was very warm and no waves so made it very easy to go out in the water, besides the beautiful pools and the surrounding area . Great drinks and nightly entertainment.

  • Kemmery H :
Great Resort

My husband and I just returned from our first trip to Hyatt Ziva in Cancun. This is our eighth trip to Cancun but first to Hyatt Ziva, we've previously stayed at Hyatt Zilara. We stayed in the Turquoize Tower in one of the sky swim up suites. Definitely worth the price. The pool is completely shaded in the swim ups by two in the afternoon, so it's a nice break from the sun. My only complaint is that housekeeping was very slow. Most days our room wasn't cleaned until five in the evening. This is only minor and when it was cleaned they did a great job.The resort is wonderful, lots to do and a great mix between families and couples of all ages. It's a large resort without feeling too big, which was nice. The food at Hyatt Ziva was very good for an all inclusive and we never waited for a table. We also did the romantic dinner on the beach for our anniversary. It is pricey, I think it could be more reasonable in price for what you get but the sunset views were to die for and the meal was delicious. Daniel was our server and he was great. The spa is amazing, it is a must visit if you're into spa treatments. The beaches at Ziva are the best we've ever seen in Cancun. Because it is on the point it is protected from rough surf and currents. It was like swimming in another pool, the beach is simply fantastic and there are two sides. One is public but it was great to interact with the local people, they are so kind and nice to talk to.I have to mention a few people who made our stay very special. Our butler, Gustavo, was great, thank you for your attention to detail. Alfredo at Moongate restaurant was fantastic. I got a massage from Elizabeth at the spa, she was superb. Roman was our driver to the airport and he was so helpful. A special shout out to the adult pool staff, Irma, Raul, Jesus and Daniel. I can't say how incredible they were to us. They go above and beyond every day, we've never met nicer people. Irma even made us a special baseball for our anniversary because she knew we were baseball fans. You don't find that type of service many places, she was truly amazing. The people at Hyatt make it a must visit.

  • pinkcatangle :
Upscale

This resort is amazing and super clean. We had a dolphin king ocean view. You can't go wrong with the food here there is something for everyone. The shows was fun and all the drinks were good. The beach was never crowed and the waiter always asked if you needed anything. STAY HERE YOU WILL NOT REGRET IT.

  • lisarU1153VH : Boston, Massachusetts
Burnt arm by chef

My overall stay at the Hyatt ziva was okay. The first night I was there I was burnt by a chef at the buffet. I was not taken seriously I feel. I was only offered "special drinks". My arm now is bruised with spots, and I'm thinking of taken legal actions.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner, plus snacks
  • A la carte lunch and dinner
  • 24 hr room service
  • Domestic & International drinks, including House wine
  • In-room mini-bar stocked w/water, juices, soft drinks & beer
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Ocean trampoline
  • Water polo
  • Introductory scuba diving lesson in pool
  • Aquafitness
  • Daytime tennis
  • Bicycle rentals
  • Daily activities
  • Nightly entertainment

Guests staying in "Turquoize Category" will receive the following inclusions:

  • Private transfers for guests staying minimum of 4 nights or more* 
  • VIP check-in and reception area
  • Personalized and professional butler and concierge services
  • Lavish bath accommodations offering stunning ocean views with unique floor-to-ceiling corner rainfall showers
  • Exclusive access to the rooftop infinity pool with spectacular ocean views and private Punta Vista rooftop bar
  • Fine dining and preferred seating at "La Bastille", the elegant French restaurant for adults, as well as preferred seating at oceanfront Tradewinds
  • Private elevator with exclusive, direct access to Zen Spa and complimentary hydrotherapy circuit
  • Full privileges at nearby adults-only Hyatt Zilara Cancun

*The resort will arrange for the driver to meet the guests at the airport. For All Turquoize Guests, please contact eConcierge.zivacancun@hyatt.com for your Pre-Arrival Information. The Turquoize Experience features the e-concierge email; econcierge.zivacancun@hyatt.com that will be available 24/7.

  • 547 rooms in two 12-storey buildings
  • Buffet and a la carte restaurants
  • 24 hr room service
  • Bars including Swim-up bar, Microbrew
  • 3 infinity pools
  • Tennis courts
  • Fitness facilities
  • Sauna/Steam room
  • Shopping on-site
  • Beauty salon
  • Spa
  • Free Wi-Fi internet
  • Dry cleaning service (fee)
  • Medical services (fee)
  • 18-hole golf course nearby

Standard 

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Wi-Fi
  • Fully stocked Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Garden view with terrace or resort view with balcony

Club Ocean Front

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Wi-Fi
  • State of the art espresso machine
  • Exclusive Ziva Club Level lounge with premium drinks and appetizers
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like bathroom
  • Hairdryer
  • Caribbean sea view with private balcony
  • Personalized concierge service
  • Bottle of sparkling wine

Swim-up

  • 1 king bed with queen size sofa bed or 2 double beds
  • Air-conditioning
  • Semi-private pool access
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea view with private balcony

Suites

  • 1 king bed with queen size sofa bed
  • Two floors with two private balconies
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom 
  • Hairdryer
  • Caribbean sea views

Turquoize

  • 1 king bed or two double beds
  • Adults-only (18+)
  • Private balcony with hot tub
  • Private transfers from Cancun airport
  • Private VIP check-in and reception area
  • Access to Hyatt Zilara Cancun restaurants for dinner with reservation
  • Located in adults-only tower
  • Private access to rooftop infinity pool and Punta Vista bar
  • Priority seating at Tradewinds restaurant
  • Private elevator with exclusive direct access to Zen Spa
  • Air-conditioning
  • Floor to ceiling windows with blackout drapes
  • Satellite TV
  • Wi-Fi
  • Fully stocked upgraded Mini-bar
  • In-room safe
  • Spa-like marble bathroom with walk-in shower
  • Hairdryer
  • Caribbean sea views

Restaurants

La Bastille

  • A la carte for dinner
  • French
  • Dress code is dressy casual

El Mercado

  • Buffet for breakfast, lunch and dinner
  • International cuisine
  • Dress code is casual for breakfast and lunch, dressy casual for dinner

The Moongate

  • A la carte for dinner
  • Asian Cuisine
  • Dress code is dressy casual

Tradewinds

  • A la carte for breakfast, lunch and dinner
  • Steakhouse
  • Dress code is casual for breakfast and lunch, dressy casual for dinner

Lorenzo's

  • A la carte for lunch and dinner
  • Italian
  • Dress code is casual for lunch, dressy casual for dinner

Habaneros

  • A la carte for lunch and dinner
  • Mexican

Chevy's

  • A la carte for lunch and dinner
  • American
  • Dress code is casual for lunch, dressy casual for dinner

Pasteles

  • Sweets shop

Casa Cafe

  • Cafe

Bars

  • Saasil Lobby bar
  • Juana MargaritaTequila bar
  • Tres CerveZa's Sports bar
  • Punta Vista Poolside bar
  • Dips & Sips Swim-up pool bar
  • 24 Horas 24-hour lounge
  • Bar del Mar Poolside bar
For the Kids - KIDZ CLUB for ages 4-12, pool area, tree house. Babysitting services available (fee).

Hyatt Ziva Cancun offers the following Zen Spa facilities and treatments:

Facilities 

  • Massage rooms
  • Beauty salon
  • Gym
  • Hydrotherapy circuit
  • Cool plunge pools
  • Whirlpool bath
  • Sauna
  • Steam Rooms

Massages

  • Swedish massage
  • Deep tissue massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Maternity Massage
  • Foot tense massage
  • Aromatherapy massage

Facial treatments

  • Illuminating facial
  • Deep cleansing
  • After sun facial
  • Anti-ageing facial
  • Caviar facial
  • Stem cell facial 
  • Organic eye treatment

Wraps

  • Soothing water lily wrap
  • Aromatic mud wrap
  • Seaweed wrap
  • Chocolate & mint body wrap
  • Green coffee wrap
  • Anti age body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up


Wedding and Honeymoon Bonus - Please inquire for details. Request at time of booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hyatt Ziva Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote. 7 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.