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Iberostar Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

The Ibersotar Cancun is an OK choice for those looking for a place to stay. It's a beautiful resort. Their grounds are immaculate and well-maintained. The rooms follow suit as well. The best part of this hotel is that almost all of the suites have an oceanview. The food varied in quality. While there were some restaurants that show promise. There are some that could use improvement. The buffet restaurant tends to be a bit repetitive with their food choices. There are plenty of restaurants outside of the resort if you're looking for authentic Mexican fare.


Overview
Ideally situated between the azure Nichupte Lagoon and the sparkling turquoise waters of the Caribbean Sea, the Iberostar Cancun blends the quaint charm of a traditional Mexican hacienda with the modern features of a world-class facility. Their vast amenities include an 18-hole golf course, wellness spa, seven pools, water-sports, beach volleyball, a FIFA regulation-size soccer field, and a Kids Club, featuring an incredible water park plus activities for kids 4-11 years old.

Location: On the beach, 15-minute drive from Cancun International Airport.

Highlights
  • Free WiFi throughout hotel
  • Awarded with the "AAA Four Diamond Award" 
  • Room service 24 hours a day
  • Seven swimming pools
  • Onsite golf course
  • PADI certified diving centre
  • "Sensations Spa"

tripadvisor Traveler Reviews
  • lifestilled : Carpentersville, Illinois
Posting this while still at the resort

Here with family and had requested a room with a king bed. Was given a room with two full size beds. When we requested a room change for one with a king bed we were told that the only rooms available weren't ocean view (which is what we paid for). I find it difficult to believe that all the ocean view rooms were full - the resort is shockingly empty. Our troubles haven't ended there - we went to the steakhouse for dinner last night and ordered the chicken. My chicken came out quite rare and wasn't offered a new plate. After the rest of our family ate and were heading to the entertainment area, we sat at the buffet. I ended my lackluster and disappointing evening by staying awake all night vomiting from my dinner (word to the wise, if you're allergic to onions, avoid the pizza - there are onions in the sauce which the employee at that station in the buffet informed me was onion-free). Apparently food allergies aren't taken seriously. I'm hoping that dinner tonight (my first attempt at food since the pizza) is met with better results. I would hate for the remainder of our vacation to continue on this path of horrendous service that it's currently on. Updates to follow.

  • catchancatchan : Toronto, Canada
Beachfront villa

Ok resort, not what we will typically choose. Normally we go for adults only, but we were here for a wedding. However our beachfront villa makes up for it. The room is a bit outdated but the outdoor area was great. A private pool shared by 6 rooms, but we never see our neighbours much. The room is right on the beach so you can just hope down right to it. Drinks can be ordered right from the villa. We basically stayed in our private area during our entire stay and look out to the beach and ocean. Bathroom needs work.The hotel itself was a little outdated as well. Food was ok.

  • Hari R : Vancouver, Canada
Fantastic place for large families with kids

We stayed at Iberostar Cancun with young children for a family reunion over 6 nights. All in all there were 10 adults and 3 small children. It was a perfect location for our needs - easy access to food, clean and spacious pools and an accessible beach. The rooms were clean and comfortable. The service was excellent all throughout the resort. Highly recommended for families with small kids and those seeking a truly relaxing holiday..

  • giachig : Central Italy
Perfect

The resort is a real all inclusive resort.Food and restaurant service is good with various types of food.All the resort is clean and the staff is kind and helpful.Pools are larges and of various types for kids, children and adults.The room were we spend 4 nights were a bit old but always clean and spacious.A la carte restaurant are ok.Price is at levelDefinitely to come back.

  • :
Nice resort

Stayed for 4 nights at this all inclusive resort right on the beach. Traveled with 2 friends for a girls vacation and wanted a place on the beach with things to do on and off the resort. We upgraded to a room with a walk out pool and it was gorgeous. Rooms were clean and comfortable. Beyond the pool was a deck with beds and umbrellas and then the beach. Absolutely perfect view. The beach was nice however it was very rough. As you got close to the water the sand dropped down drastically (like a hill) and we were getting knocked down and pulled into the ocean when we weren't even knee deep in the water. I don't know if it was due to whether before we arrived or not, but I would not have allowed my kids in the water had they been there. We never went in the water after that. Just lounged on the beach and put our feet in. There were always chairs available. Waitress' will come around for drink orders. We didn't use the pools other than our private walk out pool but people seemed to be enjoying the pool bar. We tried to use the jacuzzis on the one rainy day we had but one was not working and the other was crowded and not very clean. One major issue we had was towels. Apparently we were supposed to bring beach towels from our room for the pool/beach but no one told us this. I was told I couldn't get towels from the pool area! The walk from that area to our room was pretty far and we were already set up on chairs and I was not walking back to my room for towels. I had to argue with the man working the towel desk for 3 towels and promise to return them. For what we paid we should not be begging for towels. The food was not very good. There are lots of options at the buffet. Food was just ok there. The Japanese hibachi was terrible. The food was not good and the chef's "show" was with no food, after the meal was served. Very odd. Just flipping some knives around randomly. I did enjoy my meal at the French restaurant. This was the best meal I had during the trip. However my friend did not enjoy her steak. The steakhouse was ok. Nothing I would go back for.They offer 24 hour room service which we ordered for breakfast. Food was good. Ordered late night and it was awful. Think frozen pizza and chicken nuggets. The main lobby bar was fun. We met some other visitors and made friends there. There is also a sports bar upstairs where we had fun with the people we met.We enjoyed our excursion to Isla Mujeres, which you can book right at the resort. The crew were a lot of fun. The Island was good to take in the local culture. Lots of shopping for souvenirs. Snorkeling on the way over and parasailing (forget the actual name but boat is stationary while you go up) on the way back.All in all this is a nice resort, but a I can't say I will be back as all inclusive isn't my thing.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, Lunch and Dinner daily
  • Snacks
  • Domestic and international drinks, 24 hrs a day
  • Room service 
  • Aerobics
  • Cycling
  • Volleyball
  • Billiards
  • Catamarans
  • Football
  • Gymnastics
  • Diving
  • Kayaking
  • Snorkeling
  • Table tennis
  • Tennis
  • Windsurfing 
  • Daily activities
  • Evening entertainment
  • 426 rooms
  • 4 a la carte restaurants (Mexican, Italian, seafood) 
  • 1 buffet & 1 snack bar
  • 5 bars, including Swim-up bar
  • 7 pools, including 1 Infinity pool
  • Outdoor whirlpool
  • Fitness Centre
  • Spa
  • Boutiques
  • Beauty salon
  • Supervised children's activities
  • Children's playground
  • Gift shop
  • Meeting facilities
  • Business centre
  • Free WiFi access
  • PADI certified diving centre (fee)
  • 18-hole golf course (fee)

Standard Ocean View Rooms

  • 2 queen-size beds or 1 king-size bed
  • 1 full bathroom
  • Air conditioning
  • Flat-screen television
  • Hairdryer
  • Alarm clock
  • Complimentary WiFi
  • Complimentary access to Spa Sensations wet areas
  • Mini-bar
  • In-room safe
  • Ocean view
  • Options with balcony are available
  • Max occupancy 4 persons

Garden View Villa

  • 2 queen-size beds or 1 king-size bed
  • 1 full bathroom
  • Air conditioning
  • Flat-screen television
  • Hairdryer
  • Alarm clock
  • Complimentary WiFi
  • Complimentary access to Spa Sensations wet areas
  • Premium mini-bar
  • In-room safe
  • Beach towels
  • Turndown service
  • Garden view
  • Private balcony
  • Exclusive garden access
  • Max occupancy 4 persons

Ocean Front Villa

  • 2 queen-size beds or 1 king-size bed
  • 1 full bathroom
  • Air conditioning and ceiling fan
  • Flat-screen television
  • Hairdryer
  • Alarm clock
  • Nespresso coffee maker
  • Complimentary WiFi
  • Complimentary access to Spa Sensations wet areas
  • Premium mini-bar
  • In-room safe
  • Beach towels
  • Turndown service
  • Ocean view
  • Private balcony
  • Welcome gift
  • Exclusive garden access
  • Max occupancy 4 persons

Ocean View Suite

  • 2 queen-size beds or 1 king-size bed
  • 1 full bathroom
  • Air conditioning 
  • Flat-screen television
  • Hairdryer
  • Alarm clock
  • Coffee maker
  • Complimentary WiFi
  • Complimentary access to Spa Sensations wet areas
  • Mini-bar
  • In-room safe
  • Beach towels
  • Ocean view
  • Private balcony with whirlpool
  • Max occupancy 4 persons

Superior Swim-out Ocean Front Villa

  • 2 queen-size beds or 1 king-size bed
  • 1 full bathroom
  • Air conditioning 
  • Flat-screen television
  • Hairdryer
  • Alarm clock
  • Coffee maker
  • Complimentary WiFi
  • Complimentary access to Spa Sensations wet areas
  • Premium mini-bar
  • In-room safe
  • Beach towels
  • Access to garden with hammocks
  • Turndown service
  • Welcome gift
  • Ocean view
  • Swim-out access to private pool
  • Max occupancy 4 persons

Restaurants

Antiguo Laguito

  • A la carte for breakfast, lunch and dinner
  • International
  • Dress code is dressy casual

El Maguey

  • Buffet for lunch, a la carte for dinner
  • Mexican
  • Reservations required for dinner, dress code is dressy casual

Naga Hibachi

  • A la carte for dinner
  • Japanese
  • Reservations required, dress code is dressy casual

La Horma

  • A la carte for dinner
  • French & International
  • Reservations required, formal dress is required for dinner (long trousers and t-shirts with sleeved for gentlemen)

La Parilla

  • A la carte for dinner
  • Steakhouse
  • Reservations required, dress code is dressy casual

Carey Snack Bar

  • Snack bar

Bars

  • Las Palmas Lobby bar
  • Vertigo Sports bar
  • La Perla Swim-up bar
  • Robusto Cigar bar
  • Las Olas Terrace bar

Kids Deals - Kids pricing available, please inquire for further details.

For the Kids - Entertainment for Teens, Water park, Kids Club for ages 4-11

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Iberostar Cancun offers the following Sensations Spa facilities and treatments:

Facilities

  • Massage rooms
  • Whirlpool bath
  • Rain shower
  • Plunge pool
  • Sauna
  • Gym
  • Beauty salon

Massages

  • Thai massage
  • Hawaiian Lomi-Lomi massage
  • Balinese or Indonesian massage
  • Ayurvedic massage
  • Four hands massage

Facial treatments

  • Rose hip facial
  • White tea facial
  • Facial for men
  • UV protection facial
  • Citrus and stone crop facial

Wraps

  • Natural chocolate wrap
  • Mate and coffee treatment

Other treatments

  • Herbal steam bath
  • Ocean bath
  • Floral foot bath
  • Balinese floral bath
  • Manicure, pedicure
  • Hair styling
  • Hair removal
  • Body exfoliation

Iberostar Golf Club Cancun 

  • Type of Golf Course: World Class Resort Course
  • Holes: 18
  • Par: 72
  • Slope/Rating: T: 121/71.1 B: 115/68.2 M: 113/69.3 F/Lds: 114/70.4
  • Yardage Tournament Tees: 6,734
  • Type of Grass: Paspalum
  • Reservations Required

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Cancun
Blvd Kukulcan Km 17, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.