Imperial Laguna

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Our Opinion

The Imperial Laguna is a great budget hotel if you're looking for a place to stay for one or two days in Cancun. The hotel grounds are in need of some level of upgrade. The rooms are adequate enough, though they are also in need of an upgrade as well. The food is OK. There are a lot of good restaurants nearby, outside of the resort grounds that would also suffice. The great thing about this resort is that it is located in a prime spot near many great restaurants, nightclubs, and bars. However, if you're looking for a place to stay for longer period of time, there are a variety of other options to choose from.


Overview
For the cost conscious traveller, this comfortable hotel is on a pristine white sand beach and steps away from Cancun's nightlife.

Location: Minutes to beach, 25 minutes from Cancun International Airport and 15 minutes to downtown Cancun.

tripadvisor Traveler Reviews
  • Ben C :
Got better

First arriving I was like 'Oh no what have I done'. Interior lobby is a bit friendlier, the room however was very dull, kitchenette was poor (nothing like the pictures), although it was saved a little by our balcony view of the pool and Laguna which was nice. Free breakfast was a plus I didn't remember seeing it was included, only simple stuff like cereal, toast breakfast buns etc... Secondly, at first I thought the location was a little too far out the way, but really its only a 10 minute walk to the main strip area and found some nice places to eat/drink on the way! There are 2 places right round the corner next to the petrol station, which serves very nice food! One is a pizza/surf&turf tacos or something which had the best pizza. And the other is next to it owned by bald guy named Jesus. There is another restaurant further up past the petrol station about 5 minutes called El poblano which was so cheap and very nice! We stayed here 4 nights, and then 10 in Playa Del Carmen. I started to miss these places in Cancun and not getting hassled so much! Also the beach was so much nicer in Cancun and water so much clearer! Its about a 15/20 min walk from this hotel though.

  • rubi33012 : New York City, New York
Bad experience,

We arrived and were given a room on the third floor, no elevator the staircase was on the outside of the hotel seemed to fire staircase, the room smelt bad, the bathroom with some broken things the shades of the windows dirty and very clear without protection For morning light, very hard pillows,The room in poor condition, and an envelope written by hand asking for tips for housekeepingTHERE WAS NO POSSIBILITY OF ACCESS PERMITTED TO THE BEACH FOR BEING AT THIS HOTEL

  • Kristina W :
just ok

I was there on March, room was ok, but there was not really nice smell and I think romms are old , not really beautiful. But if you want something budget in nice place , good location you can take this one. Im not for and against, if I would back to Cancun I'd choose something another

  • morffil : Griffin, Georgia
Very good place to stay!

This hotel was perfect for me and my family, because it's nice and quite. Rosario the housekeeper and her team Ana, Nayarit and Sandra were very friendly and keep our room clean all the time. The front desk people Edi and Yuri were very helpful too. For its location you can find restaurants, stores, and a laundry mat very close to the hotel. I will be coming back here next year!

  • quadirah c : Newark, New Jersey
Nice vacation with my brother for his 26 bday

PROS- I dont know what all the negative reviews on tripadvisor is about. This place is nice and clean. I am sitting here right now on the balcony amazed at the view. I love that this place is not to far from all the party places 15-20min walk. We caught the bus alot R1 or R2 to get there faster 5mins lol. The hotel is super quiet and everyone is so nice. We are in room 804 in the main building on the 3rd floor. They do have a working elevator it smelled a little but hey it works fine.The Frig, Microwave, and A/C works great. The A/C immediately took the muggy hot air away. We kept it on the entire time to stay cool. The shower worked fine, it does take a min or two to get warm but it works. The Frig looks beat down but dont be fooled it gets the job done. The WIFI works on the balcony not so much in the room according to my brother. The receptionist does tell you upon checking in that the WIFI only works in the lobby. I guess my brother got lucky with the WIFI on the balcony. I have Tmobile so I was able to use my regular internet, phone, and text for free just fine. Our room looks just like the photos posted on their home website. We have the double bed. Sandra the cleaning woman was great. She changed the bedding, towels, and provided new drinking glasses everyday. The lagoon is literally steps away connected to the hotel. We visited the sister hotel Dos Playas 5mins on the bus to view the beach and we ate there. They do offer food and drinks here at the hotel for cheap. However, we stayed out alot so we ate mostly at places in the party zone, which was cheap and good. The sister hotel they allow you to do everything swim, eat, beach, etc. At our hotel we swammed in the pool and it was cleaned everyday. The breakfast was good everyday. It is really basic just cereals, sweet rolls, toast, milk, orange juice. We were happy to eat breakfast especially after drunk nights lol. There is a convience store up the block were you can buy anything for cheap. Remember to keep the door closed for the balcony at all times to keep the bugs out. This is mexico people and the bugs are attracted to the light at night. I would definitely stay here again. We didnt have any problems with anyone stealing our things or going through our stuff. Trust me I set things a certain way to tell if it was even breathed on lol. REMEMBER everything in Mexico can be talked down for a cheap price. Dont settle for the first price people offer. The exchange rate is 1USD =18MEX. Many people with try to rip you off on prices if you let them especially downtown in the party areas. We didnt exchange our money at all. We brought alot of singles with us which makes it very easy to pay and not deal with alot of pesos. We had a blast and didnt spend a lot of money on food or finding things to do. CONS- The only reason its not 5 stars because the TV, we couldnt change the language to english. I asked the desk attendant and she politely told us the TVs are programmed only to spanish. Only two stations were in english channel 4 and 21. It wasnt a big deal because who comes to Mexico to stay in a room all day. Also, little things like no wash cloths, no iron, no toothpaste. None of those things bothered us because we brought our own wash cloths and toothpaste. We didnt really need the iron. The balcony is really my favorite spot. It looks unstable at first because one nail wasnt fully banged in the wall. However, after standing, sitting, and jumping on the balcony its really stable and secure. The workers here do a wondeful job of keeping the property clean and in great shape. Yes the property is old but its really nice soon as u walk in the door.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 60 rooms
  • 1 Restaurant
  • 1 bar
  • Pool

Classic

  • 2 Double beds
  • Balcony
  • A/C
  • Hair Dryer
  • Cable TV
  • Kitchenette
  • Full bathroom
  • Maximum occupancy 4 people

Smart

  • 2 Double beds
  • Balcony
  • A/C
  • Telephone
  • Hair Dryer
  • Cable TV
  • Kitchenette
  • Full bathroom
  • Maximum occupancy 4 people

Villa

  • 2 Double or King sized beds
  • Balcony 
  • A/C
  • Telephone
  • Hair Dryer
  • Cable TV
  • Kitchenette
  • Full bathroom
  • Maximum occupancy 4 people

Restaurants

La Palapa Belga

  • A la carte
  • International

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Imperial Laguna
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Beach House Imperial Laguna Cancun Hotel
Boulevard Kukulcan Km 7.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.