Isla Mujeres Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great charming hotel along the strip of Cancun. While the size of the resort isn't as comparable to the larger resorts found across the strip, the quality and experience that this resort offers shouldn't be underestimated. This is a perfect little gem for older travelers and couples wanting some peace and quiet. The staff along this resort is incredible. They make sure that you're getting the most out of your stay and try to respond to all of your requests in a timely and pleasant manner. Because of the size of this resort, it doesn't really get that busy, which is great if you've got an affinity for lounging by the pool. It's guaranteed that you'll always have a lounger available. There are plenty of activities around this area. Make sure that you rent a golf-cart, as you can probably venture the entire island for the day! While the resort is relatively quiet, there are party yachts that have a tendency to sail nearby, so there is a little bit of disruption during particular times on the island. However, it wouldn't take away from your experience (just make sure you that you refrain from having dinner along the beach at this time)!


Overview
Isla Mujeres Palace is the latest addition to the Palace Resorts' line of all-inclusive luxury resorts. The 62-superior deluxe-room all-inclusive resort combines sensational luxury and charm to sweep visitors away. Here, guests will be able to bask in the tranquility of this picturesque island nestled between the breathtaking Cancun coastline and the Caribbean Sea.

Location: Directly on the beach, 50-minute drive from Cancun International Airport (time does not include ferry transfer to Isla Mujeres). 

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Complimentary yacht transfer
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • JLoparella : Estes Park, Colorado
Awesome Improvements at Isla Palace

Took a day trip over to Isla Mujeres from Moon Palace Grand and visited the Palace Isla. Our next trip will be a return to Isla- Wonderful additions and improvements include the “Ceviche Bar”- amazing food and drink! Looking forward to a little slower pace on the Isle! If you want to be PC and skip the Dolphin Discovery- we recommend you travel on your own for a much more relaxed trip- Ultamar will get you there and back without having to stand in countless lines.

  • pedalpusher67 : Ventura, California
Excellent resort, absolutely delightful!

I cannot say enough wonderful things about this resort, the people, the food and the setting. We arrived at the Cancun airport and immediately connected with the people for the shuttle service to the dock where our private resort boat was waiting for us. They delivered us right to the dock in front of the hotel where the bellman (I am so sorry but don't have his name, but his smile greeted us throughout our stay) greeted us. Our room was overlooking the pool and was perfect. The king bed was very comfortable, the room quiet and great temperature control. We enjoyed the food, especially the chef's dinner, it was amazing. The chef created a delicious meal with great artistry, especially the desert. it was so much fun! The hostess Patricia was very gracious and the waiters Julian, Pedro, Iram and Wilma always helpful and kind. Sorry if I missed someone. Each night they had special additions to the menu with local specialities, loved the Ceviche. Also each night there was entertainment that we enjoyed. On Dia de los Muertos the resort staff had different displays we could vote on. The house keeping staff won, sharing this tradition of honoring there deceased relatives. Renting a golf cart was so much fun, everytime we passed the resort (the island is small) we pulled in for a snack or drink! We also took advantage of the spa, of course. Couples massage, facial, mani pedi. We got the works. . Pilar was very helpful helping us arrange tours. The resort credits gave us an opportunity to check out Gaffafon resort with it lovely beach and infinity pool and water fall. Also snorkeling. We also really enjoyed our trip to Isla Contoy to see the Frigate birds nesting and great snorkeling. Back at the resort we had an enjoyable afternoon bicycle tour with Boris. He knew a great route and also the best time of day with little traffic. One evening they allowed us to set baby sea turtles free into the surf from the turtle rescue very close to the resort. Also check out the Women's Beading Cooperative very close to the resort. Bought a beautiful necklace and earrings there. It is walking distance. Ok, I have to talk about the beach. It is beautiful. We spent as much time as we could just lounging, reading, napping, surf boarding, and kayaking. I loved it! And of course, drinks and food were offered. I can't say enough good things about our stay and hope to return someday soon. Palace Resorts are the best!

  • Yanak117 : Seattle, Washington
So breathless

Love the island, great beaches very bright and soul touching. There are fun things to keep you on the go. We loved driving the go cart around the island and getting churos from the locals, and fresh coconuts! Very yummy

  • travel60956 : Corpus Christi, Texas
Awesome resort and vacation

From the time we arrived to the minute we left, we had a great experience. The boat ride form the harbor right to the front of the hotel was great. Very nice new 40 foot power boat and the driver was super friendly.Highly recommend this small hotel. Only 60 some rooms and 1 main dinning room - but they change the specials each night to give us a taste of different types of food. Julian took care of us most nights in the dinning room and brought some really good Coconut Martinis to the dinners.Try to get reserve the Chefs dinner - wow was it good and the dessert creation right in front of your eyes was amazing. hats off to the executive Chef. Also really enjoyed the BBQ on the beach night that they said was the first time in a long time of trying it again. Was great -Chef - do it each week if possible.The front desk with Deiby who went out of her way to make sure we had a great room and kept checking on us the whole time. The Bell Boy named Adeymar had to be the friendliest guy who always had a smile on his face and gave us lots of good advice about things to do in town and hailed a cab when we needed one.The Spa is small and fills up quickly because the ladies are so good. So book early. Had a back massage and Citrus massage with Xolchit who was very good and the massage was very relaxing. My wifes therapist was Nayali and said her 130 minute massage was the best she had ever had.Eduardo and Borris and Ishmael were the entertainment/pool attendents/servers and checked on us frequently to make sure we had what drinks and food we needed.My advice it to eat lunch in the Cerviche bar - awesome food and service from Johnny and Walter the cook. Get some afternoon ice cream from the main dining area - was amazing.Entertainment was good for being such a small resort. The Magician was awesome and also the Mexican dancers were really entertaining.As for tours, we enjoyed the snorkeling trip - lots of amazing fish off the reef. Also did the glass bottom boat and it was amazing what you could see. Big schools of fish and lots of Barracuda.We did a bike tour of the South end of the Island with Boris. Found 4 guests who were interested and he coordinated a trip for us. Wish we could have gone longer but he had to get back for other organized activities - but it was still a 45min to 1 hour trip. Was great.We had visited every other palace location except for this one - Have now been to them all, I can say if your looking for a smaller more intimate place with less crowds and the staff who go above and beyond to remember your name - then this is the place. Plenty of chairs and loungers - no need to get up early and place towels out - plenty of room. Go and relax.

  • WRASLN :
Wonderful Service

The Palace Resort on Isla is small...Therefore it is Personal.It doesn't take long for the staff to get to know you.It's like they are your personal friends.You have everything you need, and everything you want,,, and it's quiet.The major attraction is the Spa.There are enough activities to keep you entertained and involved, but you'll have plenty of opportunity to RELAX.If you DO want adventure, Isla is a great place to find them,,, and then come back "Home" to Palace for an evening of luxury.Once again; the staff is marvelous.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Breakfast, lunch (buffet), and dinner daily
  • Snacks
  • Room service 24 hours a day
  • Unlimited international alcoholic and non-alcoholic beverages
  • Kayaking
  • Table tennis
  • Volleyball (beach and pool)
  • Giant chess, and table games
  • Daily activities
  • Nightly entertainment
  • Wireless internet
  • 62 rooms
  • 1 restaurant
  • Snack bar
  • 2 bars
  • 1 pool
  • Boutiques
  • Beauty salon
  • Gift shop
  • Tour desk
  • Massages available
  • Medical services on call
  • Room service
  • Laundry services

Deluxe 

  • 1 king bed
  • Resort View
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Superior Deluxe 

  • 1 king bed
  • Pool or ocean view
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Concierge Level

  • Apple TV with WiFi connection and special apps including, iTunes, Netflix and more 
  • L'OCCITANE bath amenities
  • Aromatherapy and pillow menu
  • Upgraded liquor brands including Bacardi White Rum, Jose Cuervo Tequila, J&B Whisky and Absolut Vodka
  • Two 25-minute massages at the Spa
  • Espresso/American coffee maker
  • iPod dock
  • CHI hair dryer & flat iron
  • Special room service menu
  • Nightly Petit Fours with your turndown service
  • Exclusive phone service
  • Private check-in & out / early check-in & late check-out (subject to availability)
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Restaurants

Azul

  • A la carte for breakfast and dinner, buffet for lunch
  • Italian

Bars

  • Lobby Bar
  • Swim Up Bar

Isla Mujeres Palace offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym

Massages

  • Deep tissue massage
  • Back massage
  • Aromatherapy massage
  • Holistic massage
  • Citrus massage

Facial treatments

  • Balancing facial
  • Vitamin C facial
  • Refreshing facial
  • Ceutical facial

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Hair removal

Honeymoon Bonus - Bottle of sparkling wine in room, fruit basket, dinner for two once per stay, 2 T-shirts, and late check out until 6pm (upon request & subject to availability). Reserve in advance. Marriage certificate dated within the last 3 months is required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Isla Mujeres Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Isla Mujeres Palace
Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.