Isla Mujeres Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great charming hotel along the strip of Cancun. While the size of the resort isn't as comparable to the larger resorts found across the strip, the quality and experience that this resort offers shouldn't be underestimated. This is a perfect little gem for older travelers and couples wanting some peace and quiet. The staff along this resort is incredible. They make sure that you're getting the most out of your stay and try to respond to all of your requests in a timely and pleasant manner. Because of the size of this resort, it doesn't really get that busy, which is great if you've got an affinity for lounging by the pool. It's guaranteed that you'll always have a lounger available. There are plenty of activities around this area. Make sure that you rent a golf-cart, as you can probably venture the entire island for the day! While the resort is relatively quiet, there are party yachts that have a tendency to sail nearby, so there is a little bit of disruption during particular times on the island. However, it wouldn't take away from your experience (just make sure you that you refrain from having dinner along the beach at this time)!


Overview
Isla Mujeres Palace is the latest addition to the Palace Resorts' line of all-inclusive luxury resorts. The 62-superior deluxe-room all-inclusive resort combines sensational luxury and charm to sweep visitors away. Here, guests will be able to bask in the tranquility of this picturesque island nestled between the breathtaking Cancun coastline and the Caribbean Sea.

Location: Directly on the beach, 50-minute drive from Cancun International Airport (time does not include ferry transfer to Isla Mujeres). 

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Complimentary yacht transfer
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • Safetydud : New York City, New York
Quit stay

This is an island off Cancun, Mexico,the only way to get there is by boat or ferry. It takes you away from all the noise and party animals. (adults only) You go hear if you just want to relax. There are thing to do like scuba diving, snorkel and swim with dolphins. You can watch the sun rise out of the sea at the most east point of Mexico.

  • Angela B :
Relaxation and no crowds!

We visited this small Palace resort at the end of June. Wish we had found it sooner! Pilar was a wonderful host and concierge! We love her! The pool was just the right size, and with the swim up bar, we didn't want for anything! Alejandro was the best!We will visit again!

  • Edmundo l :
Good times

We just came from a week vacation at palace isla mujeres we are VIP members at palace resorts but first time at isla the catamaran was the first nice impression instead of traveling in the ferry as soon as we arrived we were welcomed by a nice and big smile from Mario really good bell boy then quick check in all the front girls very good and pleasant our room 202 was absolutely beautiful somebody said is the best one so that was a big plus. We expressed some concerns to Karol from public relations and she fixed them right away very professional, the girls at the spa Natividad and Nayeli very good even Antonio a security guy that is not much involved with the guest he was very helpful. Where I think they really need to improve is at blue restaurant specially in the morning the servers are in a very slow paced their English is very limited although Irving our server for dinner was absolutely attentive he even made us special flamed coffees right next to the table very delicious. Cristina one of the persons in charge of the restaurant very attentive with us as well as Antonio the life guard at the beach.Overall very nice resort a few things that need improvement but I will definitely give it another chance. Until the next time thank you very much to everyone that work at palace isla mujeres for made our vacations a great one.

  • amylyn323 :
Great Getaway

Came for our 20th anniversary and had a fabulous time. Quite relaxing place . The staff are wonderful Ismel, Jonny, Christian, Alajandro and Jorge were super. Always checking what we need and happy to help with anything. Made some great friends and memories .

  • MrKite58 :
Total relaxation in a beautiful and friendly resort!

My wife and I spent a week at the Isla Mujeres Palace to celebrate our 37th wedding anniversary. Having never been to an all inclusive resort before, we weren't sure what to expect. All I can say is that this was definitely one of the best vacations that we have ever taken. From the moment we arrived until the moment we left, we were truly treated like welcomed guests.Even though we arrived in the rain, (Tropical Depression Cindy was moving through the area) we were warmly greeted by the bellman, Mario, as we exited the cab. He escorted us to the front desk and then quickly unloaded our luggage. After we checked in he showed us to our room and gave us a quick tour of the room - where to find switches, how to use the coffee maker, etc. Throughout our visit he would always smile and say hello whenever we walked through the lobby or saw him on the property. As it turns out, we both have a love for Looney Tunes cartoons, especially Marvin the Martian...;-) We were checked in by Debby, one of the many smiling, friendly, and helpful people staffing the front desk. During our stay we had occasion to visit the front desk to schedule activities, ask questions, etc., and each and every person was just fantastic. Unfortunately many of their names have since escaped me, but Karol went above and beyond when we asked her to take our picture in the lobby. She actually took some pics in the lobby and then walked us outside to some other scenic areas and took additional pictures. We had a Concierge level room, which means that it was a beachfront room with some additional, and/or upgraded amenities. We found it to be worth the extra money, if for nothing else having a view of the beach and the beautiful water. The room was the perfect size and extremely clean and comfortable. We took advantage of the "Pillow Menu" and each night had a different scented pillow. Yeah, it was pretty awesome.The food was absolutely fantastic. Breakfast and lunch are buffet style. A breakfast menu is available if you want something made to order, but we were very satisfied with the buffet offerings. All were fresh, unique, and well prepared. The variety is excellent, and each day there were at least a few different items in addition to the regular offerings. There's a fresh juice bar with several varieties of juice as well as a mimosa and bloody mary bar. During lunch there is also an ice cream station.Dinner is off the menu and each night had a good variety of specials. The food is absolutely top notch in taste and presentation. We felt as if we were in a 5 star restaurant each night. The table service was excellent and all of the staff were very friendly and attentive. Special thanks to the hostess, Patricia, and our server for most most nights, Julian. They helped to make our dinners relaxing and memorable. We chose to relax and have a couple of massages during our stay. Wow, what a great experience. Natividad and the other staff are very warm, friendly, and professional. I highly recommend the spa!The pool area is quiet and relaxing. The pool is sparkling and there were always plenty of lounges available anytime we were there. The swim up bar came in handy as well...Overall, this was a wonderful experience. The resort is small and adults only, so to say that it is quiet and relaxing would be an understatement. If you're looking for nightlife with clubs and dancing, you'd need to go off property to another area of the island.Even though the property is beautiful and the food is delicious, what really makes this resort special is the staff. We have occasion to travel frequently, and I can honestly say that we have never been treated so warmly anywhere in the world. The staff obviously takes great pride in everything they do. It shows in the way they pay attention to all of the small details. Everyone was sincere, smiling, and eager to help make our stay special. For that, we sincerely thank each and every one of them for making this a memorable wedding anniversary. We WILL be back!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch (buffet), and dinner daily
  • Snacks
  • Room service 24 hours a day
  • Unlimited international alcoholic and non-alcoholic beverages
  • Kayaking
  • Table tennis
  • Volleyball (beach and pool)
  • Giant chess, and table games
  • Daily activities
  • Nightly entertainment
  • Wireless internet
  • 62 rooms
  • 1 restaurant
  • Snack bar
  • 2 bars
  • 1 pool
  • Boutiques
  • Beauty salon
  • Gift shop
  • Tour desk
  • Massages available
  • Medical services on call
  • Room service
  • Laundry services

Deluxe 

  • 1 king bed
  • Resort View
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Superior Deluxe 

  • 1 king bed
  • Pool or ocean view
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Concierge Level

  • Apple TV with WiFi connection and special apps including, iTunes, Netflix and more 
  • L'OCCITANE bath amenities
  • Aromatherapy and pillow menu
  • Upgraded liquor brands including Bacardi White Rum, Jose Cuervo Tequila, J&B Whisky and Absolut Vodka
  • Two 25-minute massages at the Spa
  • Espresso/American coffee maker
  • iPod dock
  • CHI hair dryer & flat iron
  • Special room service menu
  • Nightly Petit Fours with your turndown service
  • Exclusive phone service
  • Private check-in & out / early check-in & late check-out (subject to availability)
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Restaurants

Azul

  • A la carte for breakfast and dinner, buffet for lunch
  • Italian

Bars

  • Lobby Bar
  • Swim Up Bar

Isla Mujeres Palace offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym

Massages

  • Deep tissue massage
  • Back massage
  • Aromatherapy massage
  • Holistic massage
  • Citrus massage

Facial treatments

  • Balancing facial
  • Vitamin C facial
  • Refreshing facial
  • Ceutical facial

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Hair removal

Honeymoon Bonus - Bottle of sparkling wine in room, fruit basket, dinner for two once per stay, 2 T-shirts, and late check out until 6pm (upon request & subject to availability). Reserve in advance. Marriage certificate dated within the last 3 months is required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Isla Mujeres Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Isla Mujeres Palace
Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.