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Isla Mujeres Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great charming hotel along the strip of Cancun. While the size of the resort isn't as comparable to the larger resorts found across the strip, the quality and experience that this resort offers shouldn't be underestimated. This is a perfect little gem for older travelers and couples wanting some peace and quiet. The staff along this resort is incredible. They make sure that you're getting the most out of your stay and try to respond to all of your requests in a timely and pleasant manner. Because of the size of this resort, it doesn't really get that busy, which is great if you've got an affinity for lounging by the pool. It's guaranteed that you'll always have a lounger available. There are plenty of activities around this area. Make sure that you rent a golf-cart, as you can probably venture the entire island for the day! While the resort is relatively quiet, there are party yachts that have a tendency to sail nearby, so there is a little bit of disruption during particular times on the island. However, it wouldn't take away from your experience (just make sure you that you refrain from having dinner along the beach at this time)!


Overview
Isla Mujeres Palace is the latest addition to the Palace Resorts' line of all-inclusive luxury resorts. The 62-superior deluxe-room all-inclusive resort combines sensational luxury and charm to sweep visitors away. Here, guests will be able to bask in the tranquility of this picturesque island nestled between the breathtaking Cancun coastline and the Caribbean Sea.

Location: Directly on the beach, 50-minute drive from Cancun International Airport (time does not include ferry transfer to Isla Mujeres). 

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Complimentary yacht transfer
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • MichaelaEccles : Surbiton, United Kingdom
Amazing wedding and honeymoon

We had the pleasure of getting married at Isla Mujeres Palace on 8th May 2017 and having our honeymoon here over our stay of 14 nights. Considering this, I'll break down this review into a wedding specific section (which future couples considering this will hopefully find useful) and a more general review of the hotel itself. There will also be some recommendations which I really hope the management read, as this is a magical place and I believe these 'quick wins' will really make a big difference and elevate a wonderful place to the next level of excellence. Sorry for the length of this review but I wanted to do everything justice!Wedding:Prior to arrival, the organisation of the wedding and the various choices for the day (flowers, cake, music etc) were done by email via a wonderful lady called Maria. Whilst there was miscommunication and confusion at times, this is understandable when you consider the time difference (I'm from London), language difference and that all of this is happening by email. Maria was amazingly patient with me and although some confirmations did not happen until a few days before our flight (such as spa booking confirmations for bridal hair/makeup and the location for the romantic dinner on the wedding night), it did all happen as promised. So for those who have thought about how organising a wedding abroad might work, let me reassure you that everything will be done eventually! Once you are due to arrive, you will be assigned an onsite Wedding Coordinator also and can raise anything outstanding at your wedding meeting that you have with them in person. Carlos was our onsite Coordinator and although I did a lot of organising beforehand with Maria, he was absolutely fantastic and was a very calm and reassuring presence. He even suggested we move the canopy slightly (beach area in front of outside bar/cafe area) when I said I was concerned about sunbeds/people walking past whilst going back and forth. This worked much better and was more private and better for photos. There were also a few building works going on at the beach and he did a great job at moving all of this for our ceremony and photo shoot after. On the day itself everything went perfectly and I would like to thank everybody who was involved in the planning and all staff at the hotel who worked so hard to make this a special day. Everybody was so helpful and happy for us and really went above and beyond to make this day perfect. Special thanks go to Maria and Carlos as mentioned above but also Minerva and the ladies in the Spa who did my hair and makeup (I would highly recommend this service for future brides, you can even use resort credits!), the DreamArt Photography staff who were all exceptional (Clemence, Paulette and Andreas in particular), Roxana and Lourdes (who kindly put me in my dress!), Karol, Omar, Julian, Sharanye and all the staff who were so excited for us and worked so very hard. The romantic dinner food was incredible and the special breakfast delivered to our room the morning after was also amazing! If I had one recommendation to the hotel and the Palace wedding team, it would be to have pictures of real weddings held at Isla Mujeres Palace on your website. When first considering whether to have our wedding here, I could see real weddings for the other palace hotels but not Isla Mujeres Palace. This initially really put me off, as I thought this must be for a reason! However I believe it is one of the most picturesque and beautiful places you could get married in (we didn't have guests but if you did you could pretty much have the hotel just for your party!) and I really think having pictures on there would help immensely with wedding bookings. You are more than welcome to use ours if you wish! Even if you do not have many pictures, having a visual of what it can look like by seeing other weddings is essential for prospective couples. Overall stay:When we arrived, we were greeted with a smile, a flower and a refreshing towel. Our room was upgraded for us since we were getting married at the hotel (once again thank you so much for this!) and we thoroughly enjoyed our time here both before and after the wedding. The hotel is quaint, in a beautiful setting and feels very peaceful and not crowded at all- which was perfect for us.Pool- plenty of room, towels provided and was a lot bigger than I thought. Plenty of room to swim! Drinks were amazing, pool bar was great and the snack and drink provided by the chef's team every day was a highlight. Cleaning- done twice a day and very good standard. Thoughtful touches are always done and very appreciated.Fridge and room service- whilst we did enjoy the room service, we did find that the quality of food was not always consistent (eg. the palace burger and club sandwich were very different on two different nights and ordered around similar times) and the service could be delayed. On those occasions, it seemed that staff had not put the order through and were not that helpful- which was in contrast to every other interaction with staff. Items were also not available, eg. asked for croissants on two occasions and they did not have any despite being on the menu. Also the mini fridge did not get regularly restocked for us and we had to call and ask for items such as water to be restocked. This is not an issue 1 or 2 times, but when it happens regularly it can be awkward to ask and annoying. So keeping on top of this and reviewing the room service offered would be a good improvement. Food and menu rotation- I was a bit worried about the food after reading previous reviews before I came but I can honestly say overall the food is great. However some big improvements would be more variety on the menu rotation (there seemed to be four special of the day menus that would appear again every other day rather than one new special each day). Having more frequent rotation with actual new choices would definitely keep things more interesting, but I do not actually mind a small menu in general- it is an island after all and I would rather meals are done really well than have a big menu and not be able to cope.Honeymoon dinner- we originally wanted this on a Saturday, completed the form with our choices and handed this in to the front desk. We arrived for the dinner and quite embarrassingly no one was aware we were meant to be having our honeymoon dinner! However these things do easily happen, Karol later said there had been a miscommunication and rearranged with us and Omar (who I believe is the restaurant manager but sorry if incorrect) handled it all very well and did send out some special dishes for us. Unfortunately on the day that we rearranged for my partner was unwell and they very kindly agreed to deliver it to the room, they even brought a table and performed a full waiter dinner service in our room! This was certainly above and beyond and I would like to thank Sharanye for doing this waiter service under very different conditions so well. Unfortunately we never did receive the wine sent up, the chocolates or the honeymoon t-shirts but I did not want to trouble them further.WiFi- WiFi is everywhere, even at the pool and beach, and this is fantastic. If you bring a suitable HDMI device, you can use the TV in your room to watch netflix etc. There is also a 'business suite' room in the main lobby where you can use a desktop PC and print documents, which was great for our boarding passes. Finally, a general improvement I would give is that whilst staff are very keen to be helpful, they do not always understand what has been asked/ requested. Rather than say yes/ nod, it would be better to try and clarify what the guest means and call over a colleague to assist in understanding if they are unsure. An example of this is when we asked for the remaining wine to be sent to our room, the waiter nodded and said yes and then it never arrived. I do not think they understood what we had asked and clarifying would have been much better.Overall, the hotel is in a stunning location, the staff go above and beyond and this is a paradise haven that we thoroughly enjoyed. As we got married here this place will always be special to us and I will never forget all the staff who made this important occasion so wonderful. Wishing you all the best for the future, Piers & Michaela, Mr and Mrs Pittom!

  • iliketacos64 : Lexington, Kentucky
Favorite resort in Mexico

This was our third visit to the island of Isla Mujeres and the Isla Mujeres Palace.Each visit has been outstanding and always enjoyable. The food, hotel and staff are exceptional. Be sure and rent a golf cart and visit the island!Special thank you to Alejandro,Irving,Christian and Ishmael as they always provide the best in service with a smile.K Evans

  • DeniseEvans51 :
Excellent Again!

Review is a little late coming, however my husband and myself along with family and friends visited Isla Mujeres for our holiday vacation. Again, we were not disappointed with service, accommodations and atmosphere that this resort manages to deliver.You will find turquoise water, a white sandy beach, beautiful rooms and breathtaking views. However, what makes this resort so special is the gracious hospitality that the people who work at this resort provide to you during your visit.We encountered many familiar and new faces on this trip and each and everyone of them provided the most excellent service.There are so many we would like to thank for their excellent service to us during our stay.Ulrik and Antonio at the bell station.David, Christina and Debby at the front desk.Julian and Jorge on the beach.Christian,Ishmael, Rosa, Paula, Marta, Edwin, Pedro, Manuel, Sharanye, Juan, Ivan and Hector at the pool and restaurant.Managers Omar and Sergio.Karol public relations.Lulu for scheduling all our activities.Navidad, Jorge and Elizabeth at the spa.Lulu for scheduling all our appointments.Johnny at the bar.Irving for keeping our rooms stocked and our glasses full.Roxanna thank you for all you do!And lastly thank you Alejandro! Your gift was so thoughtful and will always be one the best memories from our trip to Isla.We can not wait and will return because of all of you.K and D Evans

  • Stephaniecrow :
BEST PLACE EVER

They are amazing. The bartenders are so accommodating especially Alijandro Colli, Dario, Edy, and Irving Rosado. The waitstaff was fabulous from Rosa at the beginning to all of the servers--too many to name. Truly our favorite place to visit

  • Carolutly : Wylie, Texas
My favorite place and staff

Looking to return as soon as possible can't wait to see the all the staff again. Irving Rosado and Alejandro Colli get those drinks ready. Irving will take your order and Alejandro will make you something special. 5 star employees

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch (buffet), and dinner daily
  • Snacks
  • Room service 24 hours a day
  • Unlimited international alcoholic and non-alcoholic beverages
  • Kayaking
  • Table tennis
  • Volleyball (beach and pool)
  • Giant chess, and table games
  • Daily activities
  • Nightly entertainment
  • Wireless internet
  • 62 rooms
  • 1 restaurant
  • Snack bar
  • 2 bars
  • 1 pool
  • Boutiques
  • Beauty salon
  • Gift shop
  • Tour desk
  • Massages available
  • Medical services on call
  • Room service
  • Laundry services

Deluxe 

  • 1 king bed
  • Resort View
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Superior Deluxe 

  • 1 king bed
  • Pool or ocean view
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Concierge Level

  • Apple TV with WiFi connection and special apps including, iTunes, Netflix and more 
  • L'OCCITANE bath amenities
  • Aromatherapy and pillow menu
  • Upgraded liquor brands including Bacardi White Rum, Jose Cuervo Tequila, J&B Whisky and Absolut Vodka
  • Two 25-minute massages at the Spa
  • Espresso/American coffee maker
  • iPod dock
  • CHI hair dryer & flat iron
  • Special room service menu
  • Nightly Petit Fours with your turndown service
  • Exclusive phone service
  • Private check-in & out / early check-in & late check-out (subject to availability)
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Restaurants

Azul

  • A la carte for breakfast and dinner, buffet for lunch
  • Italian

Bars

  • Lobby Bar
  • Swim Up Bar

Isla Mujeres Palace offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym

Massages

  • Deep tissue massage
  • Back massage
  • Aromatherapy massage
  • Holistic massage
  • Citrus massage

Facial treatments

  • Balancing facial
  • Vitamin C facial
  • Refreshing facial
  • Ceutical facial

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Hair removal

Honeymoon Bonus - Bottle of sparkling wine in room, fruit basket, dinner for two once per stay, 2 T-shirts, and late check out until 6pm (upon request & subject to availability). Reserve in advance. Marriage certificate dated within the last 3 months is required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Isla Mujeres Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Isla Mujeres Palace
Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.