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Isla Mujeres Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great charming hotel along the strip of Cancun. While the size of the resort isn't as comparable to the larger resorts found across the strip, the quality and experience that this resort offers shouldn't be underestimated. This is a perfect little gem for older travelers and couples wanting some peace and quiet. The staff along this resort is incredible. They make sure that you're getting the most out of your stay and try to respond to all of your requests in a timely and pleasant manner. Because of the size of this resort, it doesn't really get that busy, which is great if you've got an affinity for lounging by the pool. It's guaranteed that you'll always have a lounger available. There are plenty of activities around this area. Make sure that you rent a golf-cart, as you can probably venture the entire island for the day! While the resort is relatively quiet, there are party yachts that have a tendency to sail nearby, so there is a little bit of disruption during particular times on the island. However, it wouldn't take away from your experience (just make sure you that you refrain from having dinner along the beach at this time)!


Overview
Isla Mujeres Palace is the latest addition to the Palace Resorts' line of all-inclusive luxury resorts. The 62-superior deluxe-room all-inclusive resort combines sensational luxury and charm to sweep visitors away. Here, guests will be able to bask in the tranquility of this picturesque island nestled between the breathtaking Cancun coastline and the Caribbean Sea.

Location: Directly on the beach, 50-minute drive from Cancun International Airport (time does not include ferry transfer to Isla Mujeres). 

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Complimentary yacht transfer
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • kkc9090 : Cottonwood, Arizona
Great vacation

Karol made it her responsibity to see that our experience at the resort was a truly awesome, Julian, took special time to make sure we enjoyed our dining experience was amazing ,from our Mayan coffee that Gustov presented us, to the most delicious dinner done by Chef Llamas, the friendly face of Jorge always smileing,we thank the management for truly making our experience at the resort unforgettable.

  • 50bigigi : Cottonwood, Arizona
Very special people

A wonderful gentleman Julilan took such good care of us . Enjoyed the special treatment given by the specialPeople of Palace resorts. The romantic dinners are lovely and the coffee is the best, and the boat ride to the resort is wonderful .. Thank you

  • trishandgreg : Charlotte, North Carolina
Family Vacation!

WOW- talk about making a first impression. From the airport we were taken to the marina and rode a private boat to the resort and mainland. It was the perfect way to start (and end) the vacation. The captain and first mate were very professional and made us feel welcomed. The boat ride over was scenic and peaceful. It set the stage for what was to come.We booked Isla Palace for our last vacation with our adult children before our oldest got married. It was to be our last trip as just the four of us and we really wanted it to be memorable. Isla Palace impressed us the year before when my husband and I went for our 22nd anniversary. Upon arrival we were greeted by Mario, he took our bags and directed us to check-in. We received tropical drinks and a cold, lavender towel to refresh us after our travels. Anai, Louredes ad Karol got us checked in and made us feel at home. Pilar greeted us with enthusiasm and a smile. She gave us all the information regarding tours, activities and offerings for the week. Each day she helped us with questions about the island. She was amazing. We so enjoyed her enthusiasm and genuine personality.The resort is small, clean and personable. It sits on the ocean with a beautiful view of the water and passing boats. It is peaceful and quiet. The resort goes above and beyond to add special touches to your trip. Beautiful flowers are located around the resort. The décor is subtle and inviting. The staff are friendly and helpful. They make an effort to know your name from the moment you arrive. Each day we were greeted with a smile and asked if we needed anything. The resort offers a few options for food. The pool area has grilled items, sandwiches, burgers, pizza and so forth during the day for lunch. The servers will take your order and bring it to you at the beach or pool. Azul is the main restaurant serving breakfast, lunch and dinner. It offers a la carte and buffet for breakfast and lunch. Dinner is a la carte. Dinner can sometimes take longer than expected but I guess it is called Island time. For lunch the Cevicheria is also open. It offers fresh, authentic island seafood. It was a highlight for lunch, highly recommend. It is open air seating with the ocean breeze and view complimenting the amazing food. Wilma, Irving, Pedro, Julian, Ismael, Edy, Candido, Dario, Omar and Christian made our dining experiences so much fun and enjoyable. Not only did they provide us great service while we were dining but they went the extra mile and made sure we had everything we needed while at the beach or in the lounge. Patricia, the hostess, always started our dining experience on a positive note with her smile, she greeted us by name and made us feel special.The Chef's dinner is one you do not want to miss. It was filled with incredible textures, flavors and colors. It was an evening of unexpected dishes and amazing presentation. We really enjoyed the Chef's dinner and look forward to doing it again on our next visit. Chef Dario, Christina and Armondo really put on a great show and the food was fabulous.The resort offers bar service at the pool and beach during the day. There is never a problem finding something exotic and fun to drink. Edy, Alejandro and Ismael created specialty drinks daily. They kept us entertained and the service was exceptional.My husband loves to get up really early and catch the sunrise. David at the front desk was always helpful with making sure he got to his destination and experience the beauty of an Isla sunrise.We celebrated my husband's 49th birthday at Isla and the staff made it a memory of a lifetime. They know how to make you feel special. Don't be afraid to let them know if you are celebrating an event- they genuinely love to enhance your vacation experience.Isla Palace may be quiet but it offers a wide arrangement of water activities. Paddle boarding and snorkeling are among the water activities. Antonio, the lifeguard is always watchful of the water activities and keeps the guest safe. General manager, Mark Dahle was ever present. He made sure our trip was memorable. He has a vision for the resort and we are excited to see his ideas come to a realization.Isla Palace is located on Isla Mujeres, an island full of culture, fun and adventure. It offers a wide variety of restaurants, bars, and public beaches. We highly recommend renting a golf cart and exploring the island. It does not disappoint.We are looking forward to our next visit.

  • Jasmine C :
Honeymoon vacation!

My husband and I picked this location for our honeymoon and it did not disappoint! We relaxed and did massages and did the romantic dinner. Everyone was polite and courteous, but one person that stood out to us was Julian, one of the waiters. We had him a few times when we had dinner and he was very professional and made our stay enjoyable. We will most definitely come back next year!!!

  • Nate R :
Visited for lunch

We stayed at the Sun Palace in Cancun and made a day trip to Isla Mujeres. We stopped at the Palace for lunch and information and a map of the island. We talked with Pilar at the front desk and she helped us immensely by offering a map and some information about the island. We also toured the resort which looks amazing. We would absolutely think about booking a trip at this resort in the future.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch (buffet), and dinner daily
  • Snacks
  • Room service 24 hours a day
  • Unlimited international alcoholic and non-alcoholic beverages
  • Kayaking
  • Table tennis
  • Volleyball (beach and pool)
  • Giant chess, and table games
  • Daily activities
  • Nightly entertainment
  • Wireless internet
  • 62 rooms
  • 1 restaurant
  • Snack bar
  • 2 bars
  • 1 pool
  • Boutiques
  • Beauty salon
  • Gift shop
  • Tour desk
  • Massages available
  • Medical services on call
  • Room service
  • Laundry services

Deluxe 

  • 1 king bed
  • Resort View
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Superior Deluxe 

  • 1 king bed
  • Pool or ocean view
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Concierge Level

  • Apple TV with WiFi connection and special apps including, iTunes, Netflix and more 
  • L'OCCITANE bath amenities
  • Aromatherapy and pillow menu
  • Upgraded liquor brands including Bacardi White Rum, Jose Cuervo Tequila, J&B Whisky and Absolut Vodka
  • Two 25-minute massages at the Spa
  • Espresso/American coffee maker
  • iPod dock
  • CHI hair dryer & flat iron
  • Special room service menu
  • Nightly Petit Fours with your turndown service
  • Exclusive phone service
  • Private check-in & out / early check-in & late check-out (subject to availability)
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Restaurants

Azul

  • A la carte for breakfast and dinner, buffet for lunch
  • Italian

Bars

  • Lobby Bar
  • Swim Up Bar

Isla Mujeres Palace offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym

Massages

  • Deep tissue massage
  • Back massage
  • Aromatherapy massage
  • Holistic massage
  • Citrus massage

Facial treatments

  • Balancing facial
  • Vitamin C facial
  • Refreshing facial
  • Ceutical facial

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Hair removal

Honeymoon Bonus - Bottle of sparkling wine in room, fruit basket, dinner for two once per stay, 2 T-shirts, and late check out until 6pm (upon request & subject to availability). Reserve in advance. Marriage certificate dated within the last 3 months is required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Isla Mujeres Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Isla Mujeres Palace
Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.