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Isla Mujeres Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great charming hotel along the strip of Cancun. While the size of the resort isn't as comparable to the larger resorts found across the strip, the quality and experience that this resort offers shouldn't be underestimated. This is a perfect little gem for older travelers and couples wanting some peace and quiet. The staff along this resort is incredible. They make sure that you're getting the most out of your stay and try to respond to all of your requests in a timely and pleasant manner. Because of the size of this resort, it doesn't really get that busy, which is great if you've got an affinity for lounging by the pool. It's guaranteed that you'll always have a lounger available. There are plenty of activities around this area. Make sure that you rent a golf-cart, as you can probably venture the entire island for the day! While the resort is relatively quiet, there are party yachts that have a tendency to sail nearby, so there is a little bit of disruption during particular times on the island. However, it wouldn't take away from your experience (just make sure you that you refrain from having dinner along the beach at this time)!


Overview
Isla Mujeres Palace is the latest addition to the Palace Resorts' line of all-inclusive luxury resorts. The 62-superior deluxe-room all-inclusive resort combines sensational luxury and charm to sweep visitors away. Here, guests will be able to bask in the tranquility of this picturesque island nestled between the breathtaking Cancun coastline and the Caribbean Sea.

Location: Directly on the beach, 50-minute drive from Cancun International Airport (time does not include ferry transfer to Isla Mujeres). 

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Complimentary yacht transfer
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • L5487RBmary : Chicago, Illinois
We loved Isla Mujeres Palace

We loved Isla Mujeres Palace. We needed time away to just relax and that is what we got, it was very low key. The resort was really clean - the rooms, grounds, beach and the pool sparkled. When we went, there were not many couples which was great, no fighting for a chair at the pool, waiting for a drink or food. The food was very good, although the night menu remained the same with a small list of specialty items for the evening. I would have liked more variety, but as I said everything was good. Bring sun screen or pick it up before you arrive - very expensive at the resort. We travel a lot and this is definitely on my list of "go back to". If you like low key - I would 100% recommend.

  • chareese4 :
Peaceful getaway

From the time our plan landed I felt like this resort cared about us coming.Driver was there waiting for us, took us immediately to the marina where the boat was waiting to take us to the resort. Carried our luggage for us and gave it to the captain of the boat. Boat ride was great, beautiful clear water and that's when I really felt like our vacation started, leaving the mainland going to Isla Mujeres. Was greeted by the bellman at the dock waiting for us to arrive. Could not have asked for the employees to do anything more for us. The staff made us feel Happy & welcomed by there great smiles and positive helpful attitudes.Room was great, felt clean and classy. We stayed 5 days & because of the Palace we would have loved to be able to have stayed longer. We were already making plans to come back before we even left to go home.I am very picky and I have no complaints, Loved the resort, the staff, the food, & the Island....2 thumbs up!

  • :
Honeymoon at Isla Mujeres Palace

The Palace on Isla Mujeres is the perfect resort for a couple looking for a secluded, relaxing time with the option of going on different adventures, should they choose to. This resort is adults only, which just made it so much more laid back and quiet. Our honeymoon was absolutely amazing, and I believe the this is because we stayed at this resort. The attention to detail, extremely friendly & helpful staff, the variety of entertainment at the resort, and beautiful decor made us both agree that we would love to stay at this or another Palace resort again in the future. The suites (and entire resort) are gorgeous, marble everywhere! Also, our ocean view suite had a hot tub the COMFORTABLY fit me & my 6'4" husband in it, which has never happened anywhere else! The only thing we were hearing is that the Palace on Isla Mujeres food is not the best compared to other resorts people have been to. We have no resort experience, but we both enjoyed everything we ordered, each meal was delicious. The only thing I would say needs improvement is the breakfast buffet food removals/switch-out times. Items sometimes were very dried out. The ceviche bar was out of this world though! Overall, I would recommend this resort to anyone based on the experience my husband and I had!

  • Diane D : Sacramento, California
ISLA

The resort was good overall. We were disappointed in no beach, really. We enjoy long beach walks and could not do this at this resort. The staff were wonderful and the room was serviced nicely every day. Even though the food choices were lacking, the flavors and quality of the chef and crew was obvious. The ceviche eatery is a must,in our book- delicious , we really did not have a bad meal our entire stay. I must say, we feel the drinks (alcoholic) were not made with alcohol, or VERY watered down alcohol. The snorkeling was wonderful there. Our room was very noisy at night because we were located above the outdoor area that they use for nightly bands and entertainment. Our saving grace was that the music needed at ten, but we are early to bed people. The resort was clean, and it was so very nice that it is small with minimal crowds.

  • thekopfsteins : Costa Mesa, California
Super relaxing place!

This place was amazing for what we wanted. It is couples only so no children, which was the point of our trip lol. The all inclusive fee is a little pricey but you can pretty much get anything you want. I have Celiac so I have to go gluten free and they were beyond accommodating to that, to the point of making me garlic shrimp that wasn't even on the menu! The room was cool. We really enjoyed the big jacuzzi tub in the room! We may have overused the bubbles lol! 24 hour room service at no extra fee is amazing! The cevecharia was awesome! We had lunch there the majority of days. The resort credit is simple to use, you pay 16% of the cost and the rest is covered. We highly recommend the couples massage, we would have done more if we could have (the resort credit only allows for one :( ) We went snorkeling with the credit which was great! We used it for the scuba too which was really cool! We also had a romantic dinner and a chef's dinner which were both amazing and a TON of food. If we have one complaint it's that the portions are ridiculously huge, we couldn't finish our romantic or chef's dinner lol. We also rented a moped. You can't use resort credit for it but it was beyond worth the cost per day (I think it was $28 per day). The island is so small you can get from one end to the other in 10 minutes. Going over to North Beach up by the Mia hotel was totally worth it. We would go for night rides too! Can't say enough about the staff! Super nice people and after a couple days they know your name. I'm not sure we heard no to any requests we had the whole trip. Very mellow. They only have 60ish rooms and when we were there they weren't even half full. You can journey to other Palace resorts to check those out too. This is not the place to come if you want to party all night. This is the place to come if you want to relax and get your groove back ;) Beyond happy with the whole experience!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch (buffet), and dinner daily
  • Snacks
  • Room service 24 hours a day
  • Unlimited international alcoholic and non-alcoholic beverages
  • Kayaking
  • Table tennis
  • Volleyball (beach and pool)
  • Giant chess, and table games
  • Daily activities
  • Nightly entertainment
  • Wireless internet
  • 62 rooms
  • 1 restaurant
  • Snack bar
  • 2 bars
  • 1 pool
  • Boutiques
  • Beauty salon
  • Gift shop
  • Tour desk
  • Massages available
  • Medical services on call
  • Room service
  • Laundry services

Deluxe 

  • 1 king bed
  • Resort View
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Superior Deluxe 

  • 1 king bed
  • Pool or ocean view
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Concierge Level

  • Apple TV with WiFi connection and special apps including, iTunes, Netflix and more 
  • L'OCCITANE bath amenities
  • Aromatherapy and pillow menu
  • Upgraded liquor brands including Bacardi White Rum, Jose Cuervo Tequila, J&B Whisky and Absolut Vodka
  • Two 25-minute massages at the Spa
  • Espresso/American coffee maker
  • iPod dock
  • CHI hair dryer & flat iron
  • Special room service menu
  • Nightly Petit Fours with your turndown service
  • Exclusive phone service
  • Private check-in & out / early check-in & late check-out (subject to availability)
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Restaurants

Azul

  • A la carte for breakfast and dinner, buffet for lunch
  • Italian

Bars

  • Lobby Bar
  • Swim Up Bar

Isla Mujeres Palace offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym

Massages

  • Deep tissue massage
  • Back massage
  • Aromatherapy massage
  • Holistic massage
  • Citrus massage

Facial treatments

  • Balancing facial
  • Vitamin C facial
  • Refreshing facial
  • Ceutical facial

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Hair removal

Honeymoon Bonus - Bottle of sparkling wine in room, fruit basket, dinner for two once per stay, 2 T-shirts, and late check out until 6pm (upon request & subject to availability). Reserve in advance. Marriage certificate dated within the last 3 months is required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Isla Mujeres Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Isla Mujeres Palace
Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.