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Isla Mujeres Palace

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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Our Opinion

A great charming hotel along the strip of Cancun. While the size of the resort isn't as comparable to the larger resorts found across the strip, the quality and experience that this resort offers shouldn't be underestimated. This is a perfect little gem for older travelers and couples wanting some peace and quiet. The staff along this resort is incredible. They make sure that you're getting the most out of your stay and try to respond to all of your requests in a timely and pleasant manner. Because of the size of this resort, it doesn't really get that busy, which is great if you've got an affinity for lounging by the pool. It's guaranteed that you'll always have a lounger available. There are plenty of activities around this area. Make sure that you rent a golf-cart, as you can probably venture the entire island for the day! While the resort is relatively quiet, there are party yachts that have a tendency to sail nearby, so there is a little bit of disruption during particular times on the island. However, it wouldn't take away from your experience (just make sure you that you refrain from having dinner along the beach at this time)!


Overview
Isla Mujeres Palace is the latest addition to the Palace Resorts' line of all-inclusive luxury resorts. The 62-superior deluxe-room all-inclusive resort combines sensational luxury and charm to sweep visitors away. Here, guests will be able to bask in the tranquility of this picturesque island nestled between the breathtaking Cancun coastline and the Caribbean Sea.

Location: Directly on the beach, 50-minute drive from Cancun International Airport (time does not include ferry transfer to Isla Mujeres). 

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Complimentary yacht transfer
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • Madamevoodoo :
Never Fails To Impress

This was our second visit to IM Palace. We were treated so well our first visit that we went back again 7 months later. I can't impress upon people just what a gem this hotel is, and how well you are treated and just how personalized they make your dream vacation experience. We booked an 8 night stay and took an amazing catamaran ride over from Cancun. David greeted us and checked us in, going to the extent of showing us 2 different rooms to see which view we preferred before giving us the room. As Palace members, we thought we were getting an ocean view room, but it was a very busy week so room types were very limited, but we understood and were very appreciative that he let us at least see 2 rooms to see if one had a better view than the other. He had nicer amenities brought to our room as well. He truly added to our vacation experience, as we really felt like we parted ways as friends after this stay. Pilar welcomed us, remembering us from our first stay, and went above and beyond to make us feel like we were rock stars. She and Martha helped make sure our transportation leaving was taken care of, as we were concerned about trying to get back to the airport with all of our luggage and being larger folks that couldn't fit in one taxi with all of our luggage... we were given two taxis, and the bellboy Armando rode with us to the ferry to help us on board with everything--- I can't express my gratitude enough for his help with our bags and understanding how to board the ferry for the first time in Isla. The food---- Where to begin----- As a food reviewer, and going to this resort, my first time around I was a bit hesitant because other resorts with Palace offer multiple restaurants, but here you don't have all of those choices...but they went out of their way to provide us good food the first time so why not try it again?... Boy were we surprised about how fantastic the food would be! I'm not sure if it was David, or Pilar, or Omar that made sure we were provided the most amazing menu on the planet, but the food we ate was without a doubt the most amazing food I have ever had. I had mentioned how the menu didn't really offer the authentic Mexican food experience that I traveled to Mexico for, and how I really wasn't interested in things like Asian or Mediterranean food when I was in Mexico, so Chef Elias cooked us several days of AUTHENTIC MEXICAN/YUCATÁN cuisine that was better than anything I have ever eaten in my travels. Not only did he provide us with authentic 4 course dinners, but the wait staff gave us the history of each plated course and where in Mexico it was derived from. Each meal was a work of art. I ate meals I never thought I'd like... but they were to die for. Our wait staff was also amazing--- Jorge, Wilma, Christina, Julian, and Rosy were attentive and made sure we were well taken care of, and were sure to make sure I had sugar free options when I ordered. Alejandro made sure to make me drinks that fit my needs of sugar free options as well and always went above and beyond. There were so many great employees, everyone was so attentive and lovely--- such a personal experience that you can only get from a more intimate resort like this. The resort is immaculate, my room was always perfect when I walked in from going to town. I loved they added a new palapa over the ocean to sit and enjoy from the last time I was there. Also, my spa experiences were fantastic-- Jazmine and (I'm sorry but I can't remember how to say the other woman's name that treated me) were lovely and very attentive to me. To the folks with the Palace, here are my suggestions for the future--- 1- Offer a more authentic Mexican menu experience for everyone... the food we had was amazing, everyone should live to experience such delicacies. Play upon what you have to offer on such a small island in that region and knock it out of the park, instead of trying to bring in foods and ingredients from an outside source that are probably more costly anyway. You have a great thing going for you, monopolize on that. Don't underestimate your customer base, they may be traveling from around the world, but they are traveling to an island in Mexico... I don't think they will be upset that there aren't things like Italian and Mediterranean on the menu. 2-You have a lot of unused potential within areas of your resort. There are areas on the first and second floor that have lots of lounging space and no one using them.... perhaps trying something like a movie screen with movies playing nightly or setting up a "taste bar" with appetizers and wine tasting could draw the people to those underutilized areas of the resort, especially on rainy days when there's nothing else to do outside on off the resort. Thank you again for another dream vacation experience. You should be proud of your staff and how well they treat guests. I will be back again soon!

  • Msrockinrealtor : Biloxi, Mississippi
Quite Getaway!

Great trip planned by Katie Trembaly with Beach Bound Getaways who truly took care of everything for me. She had everything from the pick up at the airport, private boat waiting on us to Island Mujeres Palace. Once arrived we were greeted by the hotel staff that handle our luggage immediately. The staff was great the entire trip. It's a very quite, clean, and a place to relax with out all of the "party noise." You must try the cheivcia from the first bar by the restaurant. Def will make a trip back to explore the island more, Thanks Katie for the recommendation!

  • Paul A : Staten Island, New York
Quietest and most Relaxing Vacation Ever !!

After a long trip getting to Cancun from New York we were pleasantly surprised when we were expecting to board a Ferry to get To Isla Mujeres Palace and we were greeted by 2 Gentlemen from Palace and boarded us onto a Boat for a beautiful boat ride right to the Dock that's located behind the Resort ! We were then Greeted by Mario the Bellman who took our Luggage and a little further down the dock we were met with Hot Hand Towels , A Flower for my wife and an Ice Cold Drink . I turned to my wife and told her "This Vacation is Getting off on the right foot and already I can't wait to come back here ! You could feel the warmth and the special feeling that you were important to them ! We were greeted at the Desk by Deiby and Head Chef Dario who I told I was so happy to see him because I was starving we made an immediate connection to him ! He told us if there was anything we wanted that wasn't on the Menue to let him know and it would be made ! Deiby checked us in Quickly and told us our Room would be ready Shortly and to go relax and get something to eat which we did and was immediately impressed with the Wait Staff as well as the Food by the Pool. Within 20 minutes Mario the Bellman came to us an let us know our room was ready and as soon as we were ready he would escort us to our Room . When Mario found out it was our 25th Wedding Anniversary he told us "He wanted to do something special for us !" We Got to our room and the wholE room was covered in Beautiful red Rose Petals and a beautiful bottle of Wine ! Needless to say we were only there about an hour and all our expectations were realized ! We quickly changed and came down to the Pool where we were Greeted by Andres the Pool Consierge . Andres gave us the lay of the land as far as The Resort and the Beautiful Island he calls home ! We told him that we wanted to rent a Golf Cart and tour the Island and Andres Explained the Island to Us as far as where to go and how to get there . This information was so Valueable to us because we now knew exactly where to go and what to do ! Andres' never walked past our Chairs during the week without stiopping and saying "Hello" or to see if we needed anything! We love Andres' and he is a wonderful asset to Palace and to your guests ! We quickly realized that we picked the perfect Property to spend our Anniversary week ! Our Room was extremely clean each and every day, also the Bathrooms by the Pool were spotless ! The Food was excellent and when Chef Dario and found out that I loved Cevice' he invited us to see The Cevicheria and Wine Bar that they are opening at the end of April 2017 ! He brought us all kinds of Cevice that would be on the new Menue which was absolutely delicious ! The Waiters and Waitreses and Bartenders all greeted us each time with a huge smile and a warm hello For Breakfast , Lunch , Snacks and Dinner ! They truly made us feel special ! We had a Couples Massage from Natividad and Jasmine that was so beautiful and Relaxing !! The Atmosphere of the Resort was quiet and Calm which was exactly what we were looking for !!! At this time I would like to Commend the Resorts General Manager Mark Dahle and Chef Dario and their Staffs for making this the best Vacation we could have hoped for !! Others we would like to thank are Karol who explained every Detail of our deliscious Chefs Dinner to us ! Jorge' the Master of Ceremonies at the Pool and Karaokee night ! Pilar who saw to it that we knew what excursions were available and who answered any questions we had ,and gave us the opprotunity to Visit other properties owned by Palace Resorts. We would also like to thank Patricia,Rosa, Wilma, Carlos ,Arturo, Julian , Sharanye, Christian , Ismael ,Eddy,Candido, our Boat Captian and His First Mate and all the Wonderful People who worked tirelessly During our Vacation who made us feel so Important ! The Day we left we were greeted with Hugs and Kisses from the Staff ! We promised that we would return soon and as often as we could ! We can't wait to get back there ! Mark, Dario , Andres' made us Friends for Life !! Thank you Thank youThank you !!! Sincerely , Paul and Rosanne Alaimo . Staten Island New York .

  • tpetruso : New York
Great Place to Totally Relax

This was our 3rd visit to the Palace. It is a wonderful way to spend vacation time to totally relax. The staff is amazing, friendly, courteous always greet you with a smile on their face. It feels like a home away from home, or better yet, a place to forget home!I cannot say more about the staff, how wonderful they all are. It is a pleasure seeing everyone there time and again. Wilma, Christian, Rosita, Marcos, Oscar, Carlos, Natividad, Neyilda. I am sure I am forgetting many. They should all be commended for the service they give!

  • travelingtoothdoc : Maryland
The staff is beyond phenomenal!

We just returned from a truly special vacation at the Isla Mujeres Palace Resort. This is a great place to sit back and unwind. The staff at this resort cater to your every whim but in a laidback, relaxed atmosphere. Special kudos to Julian, Arturo, Candido, Andres, Jorge, Juan Carlos, Wilma and Roxanna.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch (buffet), and dinner daily
  • Snacks
  • Room service 24 hours a day
  • Unlimited international alcoholic and non-alcoholic beverages
  • Kayaking
  • Table tennis
  • Volleyball (beach and pool)
  • Giant chess, and table games
  • Daily activities
  • Nightly entertainment
  • Wireless internet
  • 62 rooms
  • 1 restaurant
  • Snack bar
  • 2 bars
  • 1 pool
  • Boutiques
  • Beauty salon
  • Gift shop
  • Tour desk
  • Massages available
  • Medical services on call
  • Room service
  • Laundry services

Deluxe 

  • 1 king bed
  • Resort View
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Superior Deluxe 

  • 1 king bed
  • Pool or ocean view
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Concierge Level

  • Apple TV with WiFi connection and special apps including, iTunes, Netflix and more 
  • L'OCCITANE bath amenities
  • Aromatherapy and pillow menu
  • Upgraded liquor brands including Bacardi White Rum, Jose Cuervo Tequila, J&B Whisky and Absolut Vodka
  • Two 25-minute massages at the Spa
  • Espresso/American coffee maker
  • iPod dock
  • CHI hair dryer & flat iron
  • Special room service menu
  • Nightly Petit Fours with your turndown service
  • Exclusive phone service
  • Private check-in & out / early check-in & late check-out (subject to availability)
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Restaurants

Azul

  • A la carte for breakfast and dinner, buffet for lunch
  • Italian

Bars

  • Lobby Bar
  • Swim Up Bar

Isla Mujeres Palace offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym

Massages

  • Deep tissue massage
  • Back massage
  • Aromatherapy massage
  • Holistic massage
  • Citrus massage

Facial treatments

  • Balancing facial
  • Vitamin C facial
  • Refreshing facial
  • Ceutical facial

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Hair removal

Honeymoon Bonus - Bottle of sparkling wine in room, fruit basket, dinner for two once per stay, 2 T-shirts, and late check out until 6pm (upon request & subject to availability). Reserve in advance. Marriage certificate dated within the last 3 months is required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Isla Mujeres Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Isla Mujeres Palace
Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.