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Isla Mujeres Palace

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
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Our Opinion

A great charming hotel along the strip of Cancun. While the size of the resort isn't as comparable to the larger resorts found across the strip, the quality and experience that this resort offers shouldn't be underestimated. This is a perfect little gem for older travelers and couples wanting some peace and quiet. The staff along this resort is incredible. They make sure that you're getting the most out of your stay and try to respond to all of your requests in a timely and pleasant manner. Because of the size of this resort, it doesn't really get that busy, which is great if you've got an affinity for lounging by the pool. It's guaranteed that you'll always have a lounger available. There are plenty of activities around this area. Make sure that you rent a golf-cart, as you can probably venture the entire island for the day! While the resort is relatively quiet, there are party yachts that have a tendency to sail nearby, so there is a little bit of disruption during particular times on the island. However, it wouldn't take away from your experience (just make sure you that you refrain from having dinner along the beach at this time)!


Overview
Isla Mujeres Palace is the latest addition to the Palace Resorts' line of all-inclusive luxury resorts. The 62-superior deluxe-room all-inclusive resort combines sensational luxury and charm to sweep visitors away. Here, guests will be able to bask in the tranquility of this picturesque island nestled between the breathtaking Cancun coastline and the Caribbean Sea.

Location: Directly on the beach, 50-minute drive from Cancun International Airport (time does not include ferry transfer to Isla Mujeres). 

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Complimentary yacht transfer
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • renaie h : Maytown, Pennsylvania
Our nicest vacation ever.

We are so happy our travel agent found this resort for us. We stayed at the Isla Mujeres Palace for 9 nights Sept 6. to 15 and it wasn't enough. This is our new favorite resort. We could not have asked for a more attentive staff they met our every need and more. Starting with the front desk Martha ,Karol, Roxana, Lourdes and Karen were happy to answer any questions and call for taxi's . Next is house keeping Reyna and Cecilia were always very happy to attend to our every need. Then there were the wonderful staff from Rosa the hostess to Gustavo, Julian, Francisco and Jorge the wonderful waiters who took excellent care of us at the Azul restaurant . The pool side bar tenders and waiters were wonderful and went out of there way to please us and all had a great sense of humor from Alalejandro, Francisco, the twins Christian and Esmael and Canditio. And we can't forget Guillermo who who set up our excursions. Then the entertainment crew YMCA Boris and Roberto were terrific . The Awe-Spa, Nayeli n Natividad who did my facial, pedicure n massages Great Big Shout Out To You Ladies-Awesome!! Last but not least our good friend Eduardo who really went out of his way to please our every need and my wife who loves sour crème! I always enjoyed our conversations. There are many more of the staff that I don't remember there names " sorry" who made our stay Great and I would like to thank every one at the Palace for making this our best vacation. Hope to see you all next year. Don and Margaret "Renaie" Hallacher from PA, U.S.

  • benhamliz : Pompano Beach, Florida
Wonderful!

This was a very lucky find...Beautiful hotel, well appointed rooms, excellent food and staff.Everyone was extremely helpful and friendly starting with Debbie at the front desk,Johnny at the bar,Guilermo and Marlenie at the activities desk and all the servers in the restaurants.The nightly entertainment was excellent too. Everything is clean and very well maintained. The beach is great and the ocean crystal clear and wonderful. The best for us was that it is an adults only hotel. We will definitely go back again.

  • Susan H : Buckhurst Hill, United Kingdom
Small intimate hotel with fabulous staff and good customer service

It is a small hotel with approximately 60 rooms and when we were there it was only a quarter full.We stayed at this hotel for 5 nights last year and returned for 7 this time. It has improved dramatically under the general manager, Mark Dahle, who had just taken over prior to our visit last year. The staff are now a lot more attentive to your needs and cohesive as a team and pass on your requirements to their colleagues. For instance we had a drink mixed every morning for breakfast and Gustavo, the waiter kept the list of all the ingredients so we did not need to repeat them every morning and when he was not there his colleague was aware of our requirements. Gustavo was the waiter who served us the most and was very attentive to all of our requirements. Pedro was also excellent, he was the waiter for the chefs dinner and suggested a really nice wine. This was all overseen by Christina, the restaurant manager, who ensured that all our dietary requirements were met. I am gluten and dairy free and neither of us likes sugar added to drinks etc. There is a new head chef Dario and the food has certainly improved. There is now a lunchtime menu rather than buffet and an outdoor cevicherie under a palapa which is fabulous. Dario is in the process of updating and improving the evening menu. If you wanted anything off menu or a meal adapted it is not a problemEduardo has recently been appointed as pool concierge and he is welcome addition to the team and slots in wherever he is needed and is great at customer relations. Jorge who leads on the entertainments changed the time of the stretch class from 10 am to 8 am to fit in with our requirements. Martha is fabulous on the front desk and Karol is great at customer relations. We had lengthy evening discussions with both of them and loved their sense of humour and cheekiness.The facilities are great there is a lovely large pool and small gym as well as a spa. You can paddle board and canoe from the small beach area, which overlooks the amazing azure/turquoise sea to Cacun.There was entertainment put on most evenings such as a wonderful magic show, great singer who regailed us with a lot of Pink Floyd songs, musicians and a Mexican performance.The only downside to us is that they played music around the swimming pool all day and there were noisy venues either side of the hotel who brought day trippers over from Cancun so even the beach area could be noisy. However it was finished by 4pmAs I had a cold I was unable to go out with Martin again, who took me scuba diving for the first time last year. He was very thorough and competent and made me feel very secureThe hotel boat is greatWe love Isla and have been coming for years so will be back again to the Palace next year

  • lastcaptain07 :
Beautiful Relaxing Resort

If you want a great location to relax and recharge - this is it. No buffets - order off the menus for all meals (been to other all-inclusive resorts). There are only three restaurants on premises but you never run out of gourmet meals and snacks to choose from. They even try to accommodate special requests. Nice beach with sunsets, the staff was great from the front desk, room service, bartenders, restaurants. If you want noise, beach volleyball and loud pool aerobics - don't book this place. Things to do on the island if you choose. The dolphin experience was well worth it.

  • Mcrosb2y :
Relaxation it was!

I really enjoying myself on the Island, I thought the hotel was well kept especially compared to its sister hotel Sun Palace. The Food was great and I even got out to eat at the local places and the food was great! I wish there was more entertainment but I still had a blast. I would rater stay at this location if I went back. If you are thinking of booking a a early flight don't because the boats don't run that early.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch (buffet), and dinner daily
  • Snacks
  • Room service 24 hours a day
  • Unlimited international alcoholic and non-alcoholic beverages
  • Kayaking
  • Table tennis
  • Volleyball (beach and pool)
  • Giant chess, and table games
  • Daily activities
  • Nightly entertainment
  • Wireless internet
  • 62 rooms
  • 1 restaurant
  • Snack bar
  • 2 bars
  • 1 pool
  • Boutiques
  • Beauty salon
  • Gift shop
  • Tour desk
  • Massages available
  • Medical services on call
  • Room service
  • Laundry services

Deluxe 

  • 1 king bed
  • Resort View
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Superior Deluxe 

  • 1 king bed
  • Pool or ocean view
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Liquor dispenser
  • Mini bar (sodas, bottled water, juices & domestic beer)
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • CHI bath amenities, including flat iron and hair dryer
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Lavazza Coffee Maker
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Concierge Level

  • Apple TV with WiFi connection and special apps including, iTunes, Netflix and more 
  • L'OCCITANE bath amenities
  • Aromatherapy and pillow menu
  • Upgraded liquor brands including Bacardi White Rum, Jose Cuervo Tequila, J&B Whisky and Absolut Vodka
  • Two 25-minute massages at the Spa
  • Espresso/American coffee maker
  • iPod dock
  • CHI hair dryer & flat iron
  • Special room service menu
  • Nightly Petit Fours with your turndown service
  • Exclusive phone service
  • Private check-in & out / early check-in & late check-out (subject to availability)
  • Double whirlpool tub
  • Balcony
  • Complimentary wireless Internet
  • Turndown service
  • Red wine upon arrival
  • LCD TV w/ satellite
  • Purified water
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioning
  • Telephone with complimentary, unlimited long distance calls to U.S. and Canada
  • Alarm clock
  • Iron/ironing board
  • Maximum occupancy 2 people

Restaurants

Azul

  • A la carte for breakfast and dinner, buffet for lunch
  • Italian

Bars

  • Lobby Bar
  • Swim Up Bar

Isla Mujeres Palace offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym

Massages

  • Deep tissue massage
  • Back massage
  • Aromatherapy massage
  • Holistic massage
  • Citrus massage

Facial treatments

  • Balancing facial
  • Vitamin C facial
  • Refreshing facial
  • Ceutical facial

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Hair removal

Honeymoon Bonus - Bottle of sparkling wine in room, fruit basket, dinner for two once per stay, 2 T-shirts, and late check out until 6pm (upon request & subject to availability). Reserve in advance. Marriage certificate dated within the last 3 months is required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Isla Mujeres Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Isla Mujeres Palace
Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.