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Krystal Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Weddings
  • Bonus
Our Opinion

The Krystal Cancun is a great hotel located in the heart of the resort strip. This resort is absolutely massive. Despite its size, it still had a great layout. The people in this resort put great detail in how it's laid out. While the main public areas of the resort is amazing, the rooms do require a bit more attention, as there have been reported issues with regards to some of the fixtures. This resort offers different forms of entertainment every night, so you'll never have a dull evening. Great food options to choose from and the staff are amazing here. They make sure that you are getting the most out of your stay. The location of the resort is great. However, for those wanting peace and quiet during their stay might want to look elsewhere. This place is located in the heart of the party strip in Cancun. The resort itself isn't necessarily bustling as much as most, but the activity and noise from outside does have a tendency to carry throught late hours. However, for those wanting to to be in the center of action, this is the place to stay.


Overview
You are entering a world of attentive hospitality, delectable restaurants, and a standard of quality service that is unmatched anywhere. Krystal Cancun is completely renovated and conveniently positioned beachfront, in the best area of the hotel zone. Guests can enjoy two splendid sea views; on one side the turquoise waters of the Caribbean Sea and on the other the tranquil waters of the Nichupte Bay.

Location: Beachfront, across from the Convention Centre, 20 min to downtown, 30 min from the airport.

Highlights
  • All-inclusive 
  • Three restaurants and three bars
  • 24 hour room service
  • Beach club
  • Babysitting service (with fee)
  • Wifi
  • Laundry service



tripadvisor Traveler Reviews
  • Vicki T : Greenville, United States
Great Vacation!!

My husband and I came here for vacation, 7 nights, 8 days. At first we had a mix up but realized it was our travel agent's fault. We booked All-inclusive but upon check in realized we didn't have that. But Fernando Arias came to our rescue!!! Not only did he give us an amazing deal for the all inclusive price, he also upgraded our room to a bottom floor ocean front room!! The staff was super nice, the food was amazing!!! The drinks were awesome too...esp the Chi-Chi!! ;) If I could have changed anything it would be to have more music playing all the time. And maybe more entertainment. Our room was awesome, great AC. Bed was comfy too. And OMG the shower...I wanted to bring it home with us!!! And we were amazed at all clean the hotel stayed!! Thanks to all the staff for making it a great vacation!!

  • :
Love Nelson & Yendy & Patricia & Fetnando !!!

I love coming here this is my 2nd year in a row I booked 11 days this time. Patricia in Krystal Club check in is the sweetest lady ever! She makes me feel like a VIP. Love her and all her attention. Nelson: makes the best sushi ever! I'm so picky and I love the way he makes sushi! He knows what I want right when I walk up! No matter how busy he is he's always in a good mood! I've eaten sushi every day I've been here! Yendy: the bartender is so Sweet! She always has the sweetest smile on her face and remembers your drink! I always love a good bartender. Fernando: the waiter In the restaurant Aquamarina is amazing he's so kind and polite and always greets you with a smile and takes a moment to ask how you are doing! Love how attentive he is! Everyone here is so nice and happy to take care of you! From bell hops to checkin to housekeeping to the restaurants love the attentiveness Krystal gives to their guest! Brought my mom and inlaws this trip and the loved it! They want me to book for next year already!!!!! That's a great sign because my mom and mother in law are sooooooooo hard to please! So 2 thumbs up Krystal Cancun! And a special high five to Fernando, Yendy, Nelson & Patricia! Thank you for making our vacation exceptional!!!! - Super Moon

  • Monika P : Houston, Texas
Return again to my second home

When you have over 100 hotels to choose from, I will always stay loyal to the Krystal Cancun and all its hard working employees. The first time I came to Cancun was in1979. The Krystal was not built yet, and there were only 3 hotels. The scenery was always amazing, but the workers could not speak as much English, so the communication was hard, since I don't speak Spanish. All that has much improved, and you can get to know the personnel better. This time I got to talk to two new waiters (Marco and David UC Valencia), who spoke perfect English. In the restaurant Aquamarina I stay loyal to Asterio, who I have known for 28 years. I still prefer booking a Club Room, because it includes free Continental breakfast in the morning and wine and appetizers beween 6:00 and 7:00 p.m. You can get Sushi or prosciutto wrapped cantaloupe, several cheeses and different desserts. After I got home, I immediately bought a cantaloupe and some prosciutto to duplicate this appetizer. The only thing missing was the spectacular view from the 8th floor of the Club Room all the way down the magnificent coastline. Another good restaurant on the premises is "Las Velas" featuring Italian cuisine. Since Norma took over as Manager it has much improved. They even feature live music by a saxophonist, which is very relaxing. My great waiter was Justo. As I said before, the location of this hotel is perfect for shopping, dining at other restaurants and night clubbing, which I no longer do. There is some live entertainment in the Lobby Bar, which is being enlarged at this time. I am looking forward to returning in November to see all my friends and the new improvements. As to the question about it being a quiet hotel, it depends on what floor and what building you are in. The rooms closer to the nightclubs will be louder some nights.

  • rickyquijano : Des Moines, Iowa
Ok but won't be back

Checked in having had reserved a king ocean view delux but got a double bed instead. After checking twice to see if a king had opened up I was told we'd have to stay in our double sleeping separate which wasn't so romantic. A/c is horrible we had it set to high and barely tolerable temperature!! This has good location walking distance most places and easy bus access. Staff is helpful and friendly and seem to be very approachable.

  • Cynthia D : Las Vegas, Nevada
Very run down/old resort

We arrived early and no one could accommodate us. They kept us waiting from Noon to 4pm for our room. Then the room was disgusting old mildew smelling, falling apart, and gross. The worst was the NOISE level from 9am to 4am. We asked to change room or even pay more for a better room. We looked at 8 rooms and they all we mildew smelling Old, run down. This is the worst resort we ever stayed and "they say 5STAR" no way! Timeshare!The restaurants were OK, food was just OK, but it all needs a remodel. The View and Beach are Beautiful. This hotel is a Locals hang out for sure. Then they nickle and dime you for everything. I would not recommend this place. They need to implode and rebuild on this beautiful beach.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Wine by the glass
  • Unlimited Domestic and selected International drinks from 10am-Midnight (excluding servi-bar)
  • Non-motorized watersports
  • Daytime tennis
  • Use of gym, sauna, steam room and Jacuzzi
  • Daily activities
  • Entrace to Disco, drinks extra (not valid for Spring & Summer break)
  • 453 rooms
  • 3 Restaurants (Mexican, International)
  • Snack bar
  • Bars including swim-up pool bar
  • Disco
  • Large free-form pool
  • Tennis courts
  • Health club with indoor Jacuzzi
  • Gift shop
  • Massage services (fee)
  • Babysitting service (fee)

Standard

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Lagoon or ocean view
  • Max occupancy 4 persons

Deluxe Ocean View

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons

Family Suites

  • Two connecting Deluxe Rooms
  • One king bed and two double beds
  • Two bathrooms
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 5 persons

Krystal Club Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Rain showers
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons
  • Access to Krystal Club Lounge with daily breakfast
  • Private check-in and check-out
  • Free access to fitness centre

Romantic Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private balcony with sun chairs
  • Bottle of sparkling wine
  • 15% discount on massages
  • 15% discount at El Mortero restaurant
  • Krystal Club services

Junior Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace
  • Max occupancy 2 persons

Master Suite

  • 1 king bed and 2 double beds
  • 2 bedrooms
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with ocean view and loungers
  • Private dipping pool
  • Max occupancy 4 adults and 2 children

Presidential Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with dipping pool and ocean view
  • Full VIP treatment
  • Max occupancy 2 persons

Restaurants

El Mortero

  • A la carte for dinner
  • Mexican
  • Reservations required, dress code is dressy casual (long trousers for gentlemen)

Aquamarina

  • Buffet for breakfast, a la carte for lunch and dinner
  • International

Las Velas

  • Buffet and a la carte for lunch
  • International

Bars

  • Lobby bar
  • Cascada Poolside bar
  • Beach bar



Kids Deals - Kids 4 years & under stay and eat free when sharing a room and existing bedding with adults; pay airfare and transfers only. Max 2 kids.

Honeymooners - Receive a bottle of wine and a cake for two. Request at time of booking. Requires proof of marriage certificate at check-in.

Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Krystal Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Cancun
Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.