Krystal Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Weddings
  • Bonus
Our Opinion

The Krystal Cancun is a great hotel located in the heart of the resort strip. This resort is absolutely massive. Despite its size, it still had a great layout. The people in this resort put great detail in how it's laid out. While the main public areas of the resort is amazing, the rooms do require a bit more attention, as there have been reported issues with regards to some of the fixtures. This resort offers different forms of entertainment every night, so you'll never have a dull evening. Great food options to choose from and the staff are amazing here. They make sure that you are getting the most out of your stay. The location of the resort is great. However, for those wanting peace and quiet during their stay might want to look elsewhere. This place is located in the heart of the party strip in Cancun. The resort itself isn't necessarily bustling as much as most, but the activity and noise from outside does have a tendency to carry throught late hours. However, for those wanting to to be in the center of action, this is the place to stay.


Overview
You are entering a world of attentive hospitality, delectable restaurants, and a standard of quality service that is unmatched anywhere. Krystal Cancun is completely renovated and conveniently positioned beachfront, in the best area of the hotel zone. Guests can enjoy two splendid sea views; on one side the turquoise waters of the Caribbean Sea and on the other the tranquil waters of the Nichupte Bay.

Location: Beachfront, across from the Convention Centre, 20 min to downtown, 30 min from the airport.

Highlights
  • All-inclusive 
  • Three restaurants and three bars
  • 24 hour room service
  • Beach club
  • Babysitting service (with fee)
  • Wifi
  • Laundry service



tripadvisor Traveler Reviews
  • Tania C : Miami, Florida
You choose what's you got!!

Wasn't a honest person if I will say that We didn't had a wonderful vacation. This our experience at Krystal Cancun. Excellent location in Cancun beach, surrounded by night clubs, restaurants and live, live.. if you are this type of traveler ok could be a good option hotel for you , this is the best compliment that I can say!!plus amazing ocean view. Cons: horrible food , repeatedly every single day, shorter of choices and small buffet, which one is the most available. To "a la carte " restaurants, very good you must do the reservation early to get your place.Pools: nice and clean but if you will travel on the fall or winter it's freezing!! We aware of coughing for the rest of your stay. But the beach Is beautiful!!Rooms: OMG!! Need renovation urgently, old, the ceiling roof almost could collapse by any moment, poor cooling system our room was broken. Dirty rooms at our check in we called the housekeeper to remove the stained bedding. We stayed at tower A which is the oldest and worse. I recommended tower B and C which they keep it for their timeshare owners and VIP customers if you don't request it in ahead of time could be by sure your room. You get what you pay!! Lower costs lower quality. I have to mention that the service is great , especially our waitress " Freddy " at the beach he gave us an excellent service!!this is one of the best things that I like from Cancun they know how to give the best treatment to the tourists. I will not recommend this hotel whatever's cheaper not means terrible. If you like to enjoy your hotel stays as us, which for me is very important in all inclusive this is very bad choice but if you budget don't allow for to much at least you will have a beautiful beach location and excellent customer service. Good luck!!

  • William Q :
Great time with family...

Aside from the sales pitch which took from 8:15am to 2pm, this was a great trip. The most honest thing said in the sales pitch was " we know we are not the nicest resort in Cancun, but we have the best beach and try to be the best price". 3 star at best, but better than any $80.00 per night and lower hotel I've ever stayed in. The all inclusive was great...My favorite was the daily buffet. Many options for breakfast,6am-11am, lunch 12pm-5pm, and supper food from 6pm -11pm. All you can eat, fruits, entrees , salad and all you can drink. Our for was on the 4th floor overlooking ocean, and pools. Daily activities in pool area, two pool tables in main bar, ping pong table, close to shopping, and large grocery store. All in all, very pleased. Had a marvelous time with family.

  • kirap1507 : Gosford, Australia
Great hotel, great location

Great location: best beach area in Cancun, close to shops, clubs and restaurants.Reasonably priced: we did the all inclusive which included the sushi bar, poolside lunch, buffet, Italian restaurant and Mexican restaurant. Not to mention unlimited drinks. The food at all restaurants was great quality, especially the Mexican, which we went to twice we enjoyed it so much. Only negative of our stay was the time share presentation on our first day. Whatever discounts or gifts they offer you, do not listen to the 'promotion', they wasted two and a half hours of our time and wouldn't take no for an answer. Overall we loved our stay and would definitely recommend!

  • :
Terrible, all around

Extremely disappointed with the Krystal Cancun. When I made reservations for 4 rooms we were told we would all be next to each other. When we arrived, 3 rooms were all put on different floors and the 4th room was in a completely different section of the hotel, in a different tower. When we got to our rooms, the rooms were dirty and old. Our toilet was cracked, hair in the tub and just felt dirty from being so old. In one room the sheets were stained, refrigerator wasn't working. Another room had no towels and the phone kept making a buzzing noise. Although they fixed each problem, you don't want to arrive and start complaining about issues. The food at the buffet was not good. It was subpar at best. The service there was terrible. It seemed as the employees were mad to be there and were rude. It wasn't a case of just having a bad day because several staff members were acting the same way. Then there was the time share presentation. They told us anything to make a sale. They promised us a no interest credit card to pay off the down payment and ran our credit to be approved without us being fully aware of their actions. Shame on us for not reading the fine print but they were deceitful and sketchy. The time share is a straight shame with a bunch of conartist telling you what ever they need to say to make money. They're straight up crooks. We wasted a whole day there. We got there at 8:30 am and left at 3 pm. Then we had to fix the room situation afterwards and have them put us all together in the same tower. By the time it was all done it was close to 7 pm. So irritating!!!! Do not go to the Krystal Cancun unless you dont care about what your room looks like and the service yoi receive. The pictures they show you online are of their one good room they have. This is a 2 star hotel at best!!

  • Matthew R :
Dont go time share scam

We thought the people were stand up people. They practice deceitful lieing. Save yourself the headache. They will do everything in there power to sell you a time share. Its all a lie. It takes over 30 days to hear anything so its fighting it is very hard. Take my advice definitely not worth the stress.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Wine by the glass
  • Unlimited Domestic and selected International drinks from 10am-Midnight (excluding servi-bar)
  • Non-motorized watersports
  • Daytime tennis
  • Use of gym, sauna, steam room and Jacuzzi
  • Daily activities
  • Entrace to Disco, drinks extra (not valid for Spring & Summer break)
  • 453 rooms
  • 3 Restaurants (Mexican, International)
  • Snack bar
  • Bars including swim-up pool bar
  • Disco
  • Large free-form pool
  • Tennis courts
  • Health club with indoor Jacuzzi
  • Gift shop
  • Massage services (fee)
  • Babysitting service (fee)

Standard

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Lagoon or ocean view
  • Max occupancy 4 persons

Deluxe Ocean View

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons

Family Suites

  • Two connecting Deluxe Rooms
  • One king bed and two double beds
  • Two bathrooms
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 5 persons

Krystal Club Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Rain showers
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons
  • Access to Krystal Club Lounge with daily breakfast
  • Private check-in and check-out
  • Free access to fitness centre

Romantic Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private balcony with sun chairs
  • Bottle of sparkling wine
  • 15% discount on massages
  • 15% discount at El Mortero restaurant
  • Krystal Club services

Junior Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace
  • Max occupancy 2 persons

Master Suite

  • 1 king bed and 2 double beds
  • 2 bedrooms
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with ocean view and loungers
  • Private dipping pool
  • Max occupancy 4 adults and 2 children

Presidential Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with dipping pool and ocean view
  • Full VIP treatment
  • Max occupancy 2 persons

Restaurants

El Mortero

  • A la carte for dinner
  • Mexican
  • Reservations required, dress code is dressy casual (long trousers for gentlemen)

Aquamarina

  • Buffet for breakfast, a la carte for lunch and dinner
  • International

Las Velas

  • Buffet and a la carte for lunch
  • International

Bars

  • Lobby bar
  • Cascada Poolside bar
  • Beach bar



Kids Deals - Kids 4 years & under stay and eat free when sharing a room and existing bedding with adults; pay airfare and transfers only. Max 2 kids.

Honeymooners - Receive a bottle of wine and a cake for two. Request at time of booking. Requires proof of marriage certificate at check-in.

Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Krystal Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Cancun
Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.