Krystal Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Weddings
  • Bonus
Our Opinion

The Krystal Cancun is a great hotel located in the heart of the resort strip. This resort is absolutely massive. Despite its size, it still had a great layout. The people in this resort put great detail in how it's laid out. While the main public areas of the resort is amazing, the rooms do require a bit more attention, as there have been reported issues with regards to some of the fixtures. This resort offers different forms of entertainment every night, so you'll never have a dull evening. Great food options to choose from and the staff are amazing here. They make sure that you are getting the most out of your stay. The location of the resort is great. However, for those wanting peace and quiet during their stay might want to look elsewhere. This place is located in the heart of the party strip in Cancun. The resort itself isn't necessarily bustling as much as most, but the activity and noise from outside does have a tendency to carry throught late hours. However, for those wanting to to be in the center of action, this is the place to stay.


Overview
You are entering a world of attentive hospitality, delectable restaurants, and a standard of quality service that is unmatched anywhere. Krystal Cancun is completely renovated and conveniently positioned beachfront, in the best area of the hotel zone. Guests can enjoy two splendid sea views; on one side the turquoise waters of the Caribbean Sea and on the other the tranquil waters of the Nichupte Bay.

Location: Beachfront, across from the Convention Centre, 20 min to downtown, 30 min from the airport.

Highlights
  • All-inclusive 
  • Three restaurants and three bars
  • 24 hour room service
  • Beach club
  • Babysitting service (with fee)
  • Wifi
  • Laundry service



tripadvisor Traveler Reviews
  • lrjr94 : Philadelphia, Pennsylvania
UGH!

Hi All,First of all when I booked BOOKVIP I was a little worried because it was cheap and I knew there had to be some kind of issues. I want to say that when I booked my trip to Cancun, Mexico at the Krystal Resort Cancun, the agent was nice and helped explain my vacation. However, they failed to tell me that the presentation would be a timeshare presentation if you were interested in purchasing a timeshare. They did explain that we would have to do a 90-120 minute presentation and that we would give our honest opinion to say "No" if we needed to. First of all, this is exactly what happened to me upon arrival. We got the hotel and when I checked in, we were made aware of our 8am presentation the next morning. We were placed in room 1203. When we got to our room, it was sooooooo hot. They came to try to fix the air conditioner but instead we resorted to a fan and that is what we had to deal with for the six days. The air sorta worked better with the fan in the room also. They told us they could not change our rooms and that the "Caribbean is hot miss, it's not like where you come from". It's always hot here. Never have I ever been told that and I've been around the Caribbean a lot of times. My husband was not happy and we were dreading having to be so hot. Then they put us in the rooms for people at the discounted rate. The rooms they want you to buy are absolutely beautiful but that's not what we experienced. Next onto the day of the seminar. We started at 8am with an introduction to what we would be up against and then made our way to breakfast. At this time our tour guide/sales woman had breakfast with us and asked us a million questions about our future and our vacations and whether or not we would be interested in a timeshare and if this interested us. We kindly said, "No" and she proceeded to question us "why". We then moved on to the tour of the hotel and got to see the room that we would buy if we purchased the timeshare! It was amazing! Lastly, we went back to this "office" with all men and women sitting in it waiting to sell you! Very intimidating and we don't get intimidated easily! Eyes were all over us! We sat down. Theresa explained the time share and we still said, "No". At that point, Theresa called in Spanish for some help from the other sales managers. One came over to us and tried to lay on more S..t! We still said, "No", very politely. Then the owner, (former Dallas cowboy), Rafael Septien proceeds to walk over, shows us his Super Bowl ring and tries to continue to sell us the time share. My husband says we will talk it over when we get home and he proceeds to harass us big time. So my husband walks out and he starts yelling at me that we will pay the rack rate now that we haven't completed the seminar. Yells at me at the door and tells me he is taking me down to talk to Maria and Carmen about paying more for the room cause I broke the contract! This guy is f...... crazy. Even the other Spanish sales reps were taken back. He then walked away from me after I said ok to paying the rack rate per night. I was being so pressured, I didn't know what the heck to do or say. I left and went back to my room and tried to relax and enjoy my vacation. So, as far as bookvip goes it was ok but this hotel is horrible and should be taken off of your timeshare list of hotels! I hope that other places you promote are better then this dump! With all honesty, Visitors on August 15 from Philadelphia

  • lindahU5662DR :
WONDERFUL

YENDY who works in the lobby bar is such a treat to be around. She certainly is in the correct occupation as she is a delight and her customer service is top notch Thanks for making our trip such a memorable experience!!!

  • Monica F :
vacation at cancun

my room was nice, the palm trees blocked the pretty view i had. The bartenders, Yendy and Roberto were really nice and very attentive. They made suggestions when we wasn't sure about what to drink. At one point Yendy suggested Jimador, tequila and it was a good suggestion. We enjoyed our service at the bar very much...

  • Brett L :
Good Hotel for the Price

I have stayed at this hotel twice. The first time was probably better in my opinion. Both times I stayed a week. I have been to a couple other resorts in Cancun, and the food here is better than average. I love being able to order food at the pool. Last time I was there they had steak and chicken nachos that were good, but they got rid of the steak nachos which I liked better. The front desk staff is fairly friendly. Two or three of the bartenders were great, but my FAVORITE was Yendy!! She was so nice and helpful. The first time I was there, she was a pool server, but now she is working in the lobby bar. My group LOVED her both times! She was very attentive and didn't even mind when we got too rambunctious. My only complaint would probably be the entertainment. I really like when there is fun music (Top Hits/pop) playing at the pool, but they never had music unless there was water aerobics. I think if there was more fun things to do by the pool, it would be better. My favorite part of this resort is the location. Definitely the closest to the city where you can go to the clubs, shop, etc.

  • Bridgette P :
Worst resort experience ever

For months, we built up expectations for a tremendous stay at Krystal. I'd read reviews but was told they recently underwent renovations so I booked. My family knows how to adjust so we still had an amazing time, but it had absolutely nothing to do with the accommodations nor the resort's customer service. Just AWFUL. Our check-in experience started us on a bad note. One of the front desk attendants, Carolina allowed someone to jump ahead of my father who'd been patiently waiting and when he voiced his displeasure (3 times), she told him to wait. He ended up having to be helped by someone else. We got to our rooms (2 different rooms on two different floors) and the air conditioning didn't work. They were able to fix mine but repeatedly said they'd fix my parents (Dad has asthma). At around 1am, after repeated calls to the front desk and after they stopped answering his calls and he had to go to the front desk, my parents were finally moved to a "temporary room" but only after having been told that they didn't answer because his phone must not be working (though Dad called other numbers just fine). We also had to keep calling for washcloths (which had to be requested daily) until they literally cut our phone off (no dial tone). When we got to our room on day 1, I was disappointed to learn that we didn't have a balcony or a good view. I asked Sofia (another unprofessional and dishonest front desk rep) if I could pay for an upgrade and be moved. She indicated they were sold out but "checked with her manager" and assured me I could come back in the morning and they'd get me into another room. After waiting in line 10 minutes the next morning, she told me no rooms were available and said she never assured me one would be which was a total fabrication. My parent's issues also continued into the next day. We finally were able to speak with the manager, Israel who made it clear he didn't want to help either situation. He refused to look/engage with either my mother or me and only addressed my father. I'm a professional and know how to engage professionally. No raised voice and only appropriate words and he looked at me and told me he would not deal with me. Needless to say, things escalated. I just wanted someone to be straight with me so I could reset expectations. We are great tippers and unfortunately, we came back with quite a lot of cash, because most of the people delivering service were not up to par. I admit, again, that we still had an enjoyable vacation, but that had nothing to do with those employed to provide service. I recommend bypassing this destination. OH... and the beach bar and food close early. The one thing the hotel has to offer is a great beach but that's easy to find in Cancun.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Wine by the glass
  • Unlimited Domestic and selected International drinks from 10am-Midnight (excluding servi-bar)
  • Non-motorized watersports
  • Daytime tennis
  • Use of gym, sauna, steam room and Jacuzzi
  • Daily activities
  • Entrace to Disco, drinks extra (not valid for Spring & Summer break)
  • 453 rooms
  • 3 Restaurants (Mexican, International)
  • Snack bar
  • Bars including swim-up pool bar
  • Disco
  • Large free-form pool
  • Tennis courts
  • Health club with indoor Jacuzzi
  • Gift shop
  • Massage services (fee)
  • Babysitting service (fee)

Standard

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Lagoon or ocean view
  • Max occupancy 4 persons

Deluxe Ocean View

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons

Family Suites

  • Two connecting Deluxe Rooms
  • One king bed and two double beds
  • Two bathrooms
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 5 persons

Krystal Club Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Rain showers
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons
  • Access to Krystal Club Lounge with daily breakfast
  • Private check-in and check-out
  • Free access to fitness centre

Romantic Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private balcony with sun chairs
  • Bottle of sparkling wine
  • 15% discount on massages
  • 15% discount at El Mortero restaurant
  • Krystal Club services

Junior Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace
  • Max occupancy 2 persons

Master Suite

  • 1 king bed and 2 double beds
  • 2 bedrooms
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with ocean view and loungers
  • Private dipping pool
  • Max occupancy 4 adults and 2 children

Presidential Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with dipping pool and ocean view
  • Full VIP treatment
  • Max occupancy 2 persons

Restaurants

El Mortero

  • A la carte for dinner
  • Mexican
  • Reservations required, dress code is dressy casual (long trousers for gentlemen)

Aquamarina

  • Buffet for breakfast, a la carte for lunch and dinner
  • International

Las Velas

  • Buffet and a la carte for lunch
  • International

Bars

  • Lobby bar
  • Cascada Poolside bar
  • Beach bar



Kids Deals - Kids 4 years & under stay and eat free when sharing a room and existing bedding with adults; pay airfare and transfers only. Max 2 kids.

Honeymooners - Receive a bottle of wine and a cake for two. Request at time of booking. Requires proof of marriage certificate at check-in.

Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Krystal Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Cancun
Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.