Krystal Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Weddings
  • Bonus
Our Opinion

The Krystal Cancun is a great hotel located in the heart of the resort strip. This resort is absolutely massive. Despite its size, it still had a great layout. The people in this resort put great detail in how it's laid out. While the main public areas of the resort are amazing, the rooms do require a bit more attention, as there have been reported issues with regards to some of the fixtures. This resort offers different forms of entertainment every night, so you'll never have a dull evening. Great food options to choose from and the staff are amazing here. They make sure that you are getting the most out of your stay.

The location of the resort is great. However, for those wanting peace and quiet during their stay might want to look elsewhere. This place is located in the heart of the party strip in Cancun. The resort itself isn't necessarily bustling as much as most, but the activity and noise from outside does have a tendency to carry through late hours. However, for those wanting to be in the center of the action, this is the place to stay.


Overview

You are entering a world of attentive hospitality, delectable restaurants, and a standard of quality service that is unmatched anywhere. Krystal Cancun is completely renovated and conveniently positioned beachfront, in the best area of the hotel zone. Guests can enjoy two splendid sea views; on one side the turquoise waters of the Caribbean Sea and on the other the tranquil waters of the Nichupte Bay.

Location: Beachfront, across from the Convention Centre, 20 min to downtown, 30 min from the airport.


Highlights
  • All-inclusive 
  • Three restaurants and three bars
  • 24 hour room service
  • Beach club
  • Babysitting service (with fee)
  • Wi-Fi
  • Laundry service



tripadvisor Traveler Reviews
  • Swanger2018 : Orrstown, Pennsylvania
Great couples/longtime friends trip to Krystal Cancun!!

We had a great trip!! Let me begin with saying that I read many reviews prior to going on my trip and I admit I am somewhat a worrier when it comes to things out of my control so I was nervous about what to expect. I also realize that many people are just plain negative and would find something to complain about no matter what. My husband and I along with another couple came on this trip celebrating our 20 year wedding anniversaries and longtime friendship. Thankfully, we didn't have any mechanical issues or concerns. The view of the ocean and the pool is amazing. The location is close to shopping, restaurants, and clubs. There is plenty of seating by the pools and beach. The area was always very clean and there were always employees cleaning and doing whatever to make the place look good. We enjoyed the activities and the people we met. We really wanted to let everyone know that the activities team were amazing especially Juan. They were positive and upbeat and did what they could to encourage guests to get up and participate and they made it fun! We really enjoyed our walk to the light house with Juan!!! He is very friendly and personable! We also especially wanted to let everyone know how great Gabriel is. He was always at the outside bar when we saw him and we specifically made sure we spent time there with him because he provided amazing service! He also was extremely friendly and personable and did what he could to make our time there special. There were others that went out of there way to make our stay special and I can't remember all of the names but the ones mentioned really stuck out to us. The internet is spotty and I would have loved to have more music around the common areas. The vacation club experience wasn't the best, but overall we had a great trip and the staff was very attentive and friendly to us! I would definitely go back!

  • John2Mary : Houston, Texas
Wonderful beach!

Dodge the timeshare sellers and you'll find the staff helpful, friendly and capable. Never a shortage of soap/shampoo. Beach is wide and groomed each day. Top notch beach activities/facilities. Every bus driver knew right where to drop us off. Just say "Krystal."Close to super market, clubs and ferry to isla mujeres. Happy with our week here.

  • Bonnie F :
No one answers Emergency Number!

Don’t count on receiving any help when you dial the Emergency number on the phone during the night. We had three men banging on our door three different times from midnight to 1am. Emergency number just rang! In the morning, I reported to staff members who reviewed the tapes of the activity in our hallway. I was told other guests of hotel had the wrong room. No kidding! Those men banging at our door yelled that I had pulled the fire alarm and to let them in, on three separate occasions. I’m sure they were not confused on their own room number.Following this, the night club directly outside out balcony played its obnoxious pounding until 4 am!!! Stay on the beach, its the most beautiful location. Save your chair in some shade by 9am. Eat breakfast with a freshly made omelet, lunch at the Italian restaurant with their selection of delicious appetizers, and dinner at the Italian restaurant with a delicious salmon dish. Avoid all rooms not with oceanfront view, you will be sorely disappointed as the outside location is downtown with traffic and noise at all hours.

  • Nudrat Z :
THE WORST!

I write this review during my stay at Krystal. Like many others, I read so many reviews before booking. I saw all the bad reviews and thought these are probably rare cases and it won’t happen to me....but it did.We stayed here to celebrate our first anniversary. We requested an ocean view room and any romantic complimentary decor for our room. Upon arrival, we were placed in Tower B on the 8th floor. The view is beautiful. There was no decor but we let it go because maybe we had asked for too much.Within the first hour of our stay, our toilet stopped working TWICE. They sent people to repair both times. The next day, the AC stopped working. They sent a guy to repair who came in and said he’ll come back in 20 mins. Moments later, our bathroom ceiling started leaking (see pics). It pretty much started flowing into the room where all our stuff was.We rushed downstairs to talk to the front desk who said they won’t change our rooms until TOMORROW. How on earth were we supposed to stay in a room after paying almost a grand that had water pouring over our heads. After a lot of arguments, they told us to wait for the supervisor. A man named Gabriel showed up after much waiting and walked to our room and after seeing the condition, finally realized we weren’t lying. By the time he came to the room, the water had really flowed into the room. He was very apologetic and changed our rooms to the 5th floor. The front desk never apologized for their rudeness. Today is our last day here and I’m writing this review while sitting in our room with a broken AC AGAIN. It has been over ten mins since I called the front desk and no one has come yet. This is a joke.The WiFi at this hotel SUCKS. Forget getting any internet anywhere at the resort, we tried it all. The elevators work at the pace of a snail. There are two but one is always broken down. The beach is clean and gorgeous so the only thing this place has going for it is the view and the location. Many local restaurants with good food nearby. As soon as you step outside though, you will be attacked left and right by tourist and clubs reps telling you to buy tickets. Gets really annoying but nothing as bad and awful as staying here. during my stay at Krystal. Like many others, I read so many reviews before booking. I saw all the bad reviews and thought these are probably rare cases and it won’t happen to me....but it did.We stayed here to celebrate our first anniversary. We requested an ocean view room and any romantic complimentary decor for our room. Upon arrival, we were placed in Tower B on the 8th floor. The view is beautiful. There was no decor but we let it go because maybe we had asked for too much.Within the first hour of our stay, our toilet stopped working TWICE. They sent people to repair both times. The next day, the AC stopped working. They sent a guy to repair who came in and said he’ll come back in 20 mins. Moments later, our bathroom ceiling started leaking. It pretty much started flowing into the room where all our stuff was.We rushed downstairs to talk to the front desk who said they won’t change our rooms until TOMORROW. How on earth were we supposed to stay in a room after paying almost a grand that had water pouring over our heads. After a lot of arguments, they told us to wait for the supervisor. A man named Gabriel showed up after much waiting and walked to our room and after seeing the condition, finally realized we weren’t lying. By the time he came to the room, the water had really flowed into the room. He was very apologetic and changed our rooms to the 5th floor. The front desk never apologized for their rudeness. Today is our last day here and I’m writing this review while sitting in our room with a broken AC AGAIN. It has been over ten mins since I called the front desk and no one has come yet. This is a joke.The WiFi at this hotel SUCKS. Forget getting any internet anywhere at the resort, we tried it all. The elevators work at the pace of a snail. There are two but one is always broken down. The beach is clean and gorgeous so the only thing this place has going for it is the view and the location. Many local restaurants with good food nearby. As soon as you step outside though, you will be attacked left and right by tourist and clubs reps telling you to buy tickets. Gets really annoying but nothing as bad and awful as staying here.

  • :
Krystal Cancun

Lovely hotel with beautiful location with beach access. Very clean throughout the hotel. Pool area was really nice and so were the cocktails! Staff were very nice, especially Yendy in the hotel bar whom was very nice and helpful throughout our stay. Hope to be back someday!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Wine by the glass
  • Unlimited Domestic and selected International drinks from 10am-Midnight (excluding servi-bar)
  • Non-motorized watersports
  • Daytime tennis
  • Use of gym, sauna, steam room and Jacuzzi
  • Daily activities
  • Entrace to Disco, drinks extra (not valid for Spring & Summer break)
  • 453 rooms
  • 3 Restaurants (Mexican, International)
  • Snack bar
  • Bars including swim-up pool bar
  • Disco
  • Large free-form pool
  • Tennis courts
  • Health club with indoor Jacuzzi
  • Gift shop
  • Massage services (fee)
  • Babysitting service (fee)

Standard

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Lagoon or ocean view
  • Max occupancy 4 persons

Deluxe Ocean View

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons

Family Suites

  • Two connecting Deluxe Rooms
  • One king bed and two double beds
  • Two bathrooms
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 5 persons

Krystal Club Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Rain showers
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons
  • Access to Krystal Club Lounge with daily breakfast
  • Private check-in and check-out
  • Free access to fitness centre

Romantic Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private balcony with sun chairs
  • Bottle of sparkling wine
  • 15% discount on massages
  • 15% discount at El Mortero restaurant
  • Krystal Club services

Junior Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace
  • Max occupancy 2 persons

Master Suite

  • 1 king bed and 2 double beds
  • 2 bedrooms
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with ocean view and loungers
  • Private dipping pool
  • Max occupancy 4 adults and 2 children

Presidential Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with dipping pool and ocean view
  • Full VIP treatment
  • Max occupancy 2 persons

Restaurants

El Mortero

  • A la carte for dinner
  • Mexican
  • Reservations required, dress code is dressy casual (long trousers for gentlemen)

Aquamarina

  • Buffet for breakfast, a la carte for lunch and dinner
  • International

Las Velas

  • Buffet and a la carte for lunch
  • International

Bars

  • Lobby bar
  • Cascada Poolside bar
  • Beach bar

Kids Deals - Kids 4 years & under stay and eat free when sharing a room and existing bedding with adults; pay airfare and transfers only. Max 2 kids. Offers are subject to change.

Honeymooners - Receive a bottle of wine and a cake for two. Request at time of booking. Requires proof of marriage certificate at check-in.

Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Krystal Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Cancun
Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

l