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Krystal Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Weddings
  • Bonus
Our Opinion

The Krystal Cancun is a great hotel located in the heart of the resort strip. This resort is absolutely massive. Despite its size, it still had a great layout. The people in this resort put great detail in how it's laid out. While the main public areas of the resort is amazing, the rooms do require a bit more attention, as there have been reported issues with regards to some of the fixtures. This resort offers different forms of entertainment every night, so you'll never have a dull evening. Great food options to choose from and the staff are amazing here. They make sure that you are getting the most out of your stay. The location of the resort is great. However, for those wanting peace and quiet during their stay might want to look elsewhere. This place is located in the heart of the party strip in Cancun. The resort itself isn't necessarily bustling as much as most, but the activity and noise from outside does have a tendency to carry throught late hours. However, for those wanting to to be in the center of action, this is the place to stay.


Overview
You are entering a world of attentive hospitality, delectable restaurants, and a standard of quality service that is unmatched anywhere. Krystal Cancun is completely renovated and conveniently positioned beachfront, in the best area of the hotel zone. Guests can enjoy two splendid sea views; on one side the turquoise waters of the Caribbean Sea and on the other the tranquil waters of the Nichupte Bay.

Location: Beachfront, across from the Convention Centre, 20 min to downtown, 30 min from the airport.

Highlights
  • All-inclusive 
  • Three restaurants and three bars
  • 24 hour room service
  • Beach club
  • Babysitting service (with fee)
  • Wifi
  • Laundry service



tripadvisor Traveler Reviews
  • Brinnie22 :
Vacation with friends

This resort is very clean and smells great!!! We stayed in an oceanfront king room with access to the Krystal Club! Mauricio the bell boy was FANTASTIC!! He helped us to our room and when we realized we were not near our friends he made arrangements and moved our rooms next to each other! He always has a smile and is so very friendly!!! The room was nice, but the patio was the main attraction. Falling asleep with the doors open listening to the waves and waking up to the beautiful turquoise sea was breathtaking!! During our stay we mainly lounged on the beach under a palapa! The beaches were well maintained and stunning!!! Service was decent. We stayed all inclusive and tipped pretty well. I still noticed the servers going more frequently to the non-inclusive people as opposed to us. This was upsetting. I was disappointed with the pool. There is ZERO shade and when walking past the swim up bar it was full of kids constantly jumping and splashing around. Kids should not be allowed in the bar area!!! The bars are lacking at this resort as well. They all close early except the lobby bar....which was not the best. It's bright white and there was no music playing. It felt cold and isn't a cool place to hang after dinner for a few drinks. One night they boasted about karaoke night....this was a joke. It consisted of a bunch of kids singing/screaming into a mic. No thanks! And again keep the kids away from the bars!! Also, one day we forgot to put out some money for the cleaning lady Berta. She did not like this and didn't restock the fridge, make the bed and only replaced one towel 😳Another note...be prepared to NOT sleep if there is a wedding going on or if the beach club next door is having a party!! The weddings are in the middle of the pool area and ALL oceanfront rooms face it. Luckily there was only one wedding and we had to listen to their loud music and screaming until 12:30am. Finally we thought let's open the slider door. Nope! We then heard EDM from the beach club next door until 4:30am. We woke up stuffy and sick from the air conditioning being on all night. Thankfully this all happened on our last night. The Krystal Club was really neat but sad it's alllll the way in a building across the resort. The rooms in that building are old and smelly. I think it would be a good idea to update those rooms so access to the club room is more accessible. Food. I've been traveling to Mexico since I was a kid and never have I gotten sick....until now! Every time we ate at the resort I had tummy issues. I saw a cook at the beach bar put on gloves to mop, then kept the gloves on and grabbed a handful of chips to serve to someone. They handle food with their bare hands and cross contamination is high here. Once I stopped eating at the resort I was fine. Still extremely disappointed since we were all inclusive and had to go off site to eat!!!The Mexican restaurant was ok. It wasn't even attached to the resort and we had to walk through the gauntlet of Coco Bongo and sales people to get there. They treated us differently with the all inclusive and even had a different menu, which was sad. We went once and never returned. The Italian restaurant was good! We ate here twice and were treated very well! Prompt service and decent wine!! All in all don't expect to eat good food and have bar options. If you want a good beach to lounge on and a great oceanfront room this is your place!

  • :
Stay away

I hate this place, its 1:07am and for the second night my family and I cannot sleep because they have a bar loud as hake with no consideration for the guests. Not to mention the noise from the moving furniture on near by rooms, cleaning, wakes us up early. Asking for food and Waiting is like begging, and I booked until next Monday and I want to leave already. The first room we got was horrible and they put us in the handicap room and that's what I have to deal with right now. STAY AWAY! Find other good places like Westin and I'm sure anything is better than this.

  • Pat G :
Drysdale/Doan Wedding

OZZY, Freddy. fridaDrink server on the beach was totally awesome. Was very efficent and kept us well satisfied and hydrated. This is a goregous beach will beautiful ocean view and waves and well maintained. Sandy beach like icing sugar.

  • pinglan79 : Cancun, Mexico
Good hotel close to the beach

Nice clean hotel just by the sandy beach. Good beachbeds and a nice pool área. Very good breakfast at Las Velas restaurant. Very service minded staff especially Jaira, José and Stephany at Las Velas restaurant.

  • amgtul : Tulsa, Oklahoma
Beautiful as always!!

I took 6 of my girl friends to this resort.. My husband and I have stayed there off and on for 20 years.. This is a smaller older hotel with a perfect location to walk any where to shop or eat.. The beach is bigger and better than years ago.. the rooms could use some cosmetic repairs, We had the standard ocean view with a balcony, my only complaint is the air conditioning is poor .. The beach and pool service for food and drink was very good, but they need another restaurant ..There are several great pools,,, the swim up bar pool should be OFF limits to kids..Bartender Roberto makes the best margaritas and his service is awesome I always go to the bar he is working he remembers me and has worked there for 10 years... Yendy was very good as well. We will go back !!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Wine by the glass
  • Unlimited Domestic and selected International drinks from 10am-Midnight (excluding servi-bar)
  • Non-motorized watersports
  • Daytime tennis
  • Use of gym, sauna, steam room and Jacuzzi
  • Daily activities
  • Entrace to Disco, drinks extra (not valid for Spring & Summer break)
  • 453 rooms
  • 3 Restaurants (Mexican, International)
  • Snack bar
  • Bars including swim-up pool bar
  • Disco
  • Large free-form pool
  • Tennis courts
  • Health club with indoor Jacuzzi
  • Gift shop
  • Massage services (fee)
  • Babysitting service (fee)

Standard

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Lagoon or ocean view
  • Max occupancy 4 persons

Deluxe Ocean View

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons

Family Suites

  • Two connecting Deluxe Rooms
  • One king bed and two double beds
  • Two bathrooms
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 5 persons

Krystal Club Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Rain showers
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons
  • Access to Krystal Club Lounge with daily breakfast
  • Private check-in and check-out
  • Free access to fitness centre

Romantic Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private balcony with sun chairs
  • Bottle of sparkling wine
  • 15% discount on massages
  • 15% discount at El Mortero restaurant
  • Krystal Club services

Junior Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace
  • Max occupancy 2 persons

Master Suite

  • 1 king bed and 2 double beds
  • 2 bedrooms
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with ocean view and loungers
  • Private dipping pool
  • Max occupancy 4 adults and 2 children

Presidential Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with dipping pool and ocean view
  • Full VIP treatment
  • Max occupancy 2 persons

Restaurants

El Mortero

  • A la carte for dinner
  • Mexican
  • Reservations required, dress code is dressy casual (long trousers for gentlemen)

Aquamarina

  • Buffet for breakfast, a la carte for lunch and dinner
  • International

Las Velas

  • Buffet and a la carte for lunch
  • International

Bars

  • Lobby bar
  • Cascada Poolside bar
  • Beach bar



Kids Deals - Kids 4 years & under stay and eat free when sharing a room and existing bedding with adults; pay airfare and transfers only. Max 2 kids.

Honeymooners - Receive a bottle of wine and a cake for two. Request at time of booking. Requires proof of marriage certificate at check-in.

Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Krystal Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Cancun
Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.