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Krystal Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Weddings
  • Bonus
Our Opinion

The Krystal Cancun is a great hotel located in the heart of the resort strip. This resort is absolutely massive. Despite its size, it still had a great layout. The people in this resort put great detail in how it's laid out. While the main public areas of the resort is amazing, the rooms do require a bit more attention, as there have been reported issues with regards to some of the fixtures. This resort offers different forms of entertainment every night, so you'll never have a dull evening. Great food options to choose from and the staff are amazing here. They make sure that you are getting the most out of your stay. The location of the resort is great. However, for those wanting peace and quiet during their stay might want to look elsewhere. This place is located in the heart of the party strip in Cancun. The resort itself isn't necessarily bustling as much as most, but the activity and noise from outside does have a tendency to carry throught late hours. However, for those wanting to to be in the center of action, this is the place to stay.


Overview
You are entering a world of attentive hospitality, delectable restaurants, and a standard of quality service that is unmatched anywhere. Krystal Cancun is completely renovated and conveniently positioned beachfront, in the best area of the hotel zone. Guests can enjoy two splendid sea views; on one side the turquoise waters of the Caribbean Sea and on the other the tranquil waters of the Nichupte Bay.

Location: Beachfront, across from the Convention Centre, 20 min to downtown, 30 min from the airport.

Highlights
  • All-inclusive 
  • Three restaurants and three bars
  • 24 hour room service
  • Beach club
  • Babysitting service (with fee)
  • Wifi
  • Laundry service



tripadvisor Traveler Reviews
  • almacuni : Santo Domingo, Dominican Republic
Great beach, great location, ugly room, ugly restaurants

First the good part: The hotel is located on the most beautiful beach M, walking distance to restaurants, clubs etc. Now the bad: my room was ugly( looked old and dated). Partial ocean view but could not tell because the windows were dirty. Restaurants looked old as well. The conference room was old, not any gadgets and the red table cloth on the tables stained my sweater and white pants. Had an all inclusive plan and the food and service was good. I enjoyed the Mexican night.

  • Precious C :
Just okay

The room was poor. We arrived around 12:15 pm and waited in line for 30 mins just to be told that the room was not ready, which was understandable since check in isn't until 3:00pm. Upon check in we had to switch rooms. The room we ended up staying in the windows were boarded up. There were no clean wash rags. The shower curtain wasn't clean and there were stains on the comforter. Once it was time to check out I was told that I had to pay 45 pesos for Pringles. I was told that I took an item out of the mini bar however, I did not remove anything. I ended up not paying for that item and would never return to the Krystal again. Worst hospitality service in Mexico. Also, our last night there the wifi didn't work in our room properly. You could hear the construction all night long and the rooms smelled like smoke.

  • Laurie R : Wausau, Wisconsin
Love it love it loved it.

The hotel is lovely. Magnificent ocean view from our room 4th floor. Very relaxing... if you want wild and crazy this is not the place for you. Offers yoga, salsa, and stretching classes which I enjoyed. Close to nightlife, grocery store,and shops of all kinds. We ate out at local restaurants to enjoy the Mexican entrees. Awesome! Would love to return.

  • Tracy P :
Staff was unbelievably friendly

This was my first trip to Cancun and I was really nervous about the hotel since we were traveling during a spring break. I was most nervous about thin walls but that was not an issue at all. We had a room with an ocean view and it was absolutely breathtaking. The hotel was beautiful and the staff was extremely friendly and helpful. The food was ok, but being my first all inclusive resort I was thrilled to be able to eat and drink whatever I wanted whenever I wanted. The check-in and check-out process was very efficient and the rooms very clean and cute. I wouldn't hesitate to stay at the Krystal again.

  • stbonjovifan : stbonjovifan
All inclusive is great!

This was our first time out of America. We saw a deal for a week at an all inclusive resort so we thought we'd give it a shot! The beach is incredible! Pool area is fantastic! Hot tub is not so hot, very tempid water. Bar areas are great and all the servers are fantastic! Food is tasty and fresh. The entertainment team (Freddy, Christina, and Ozzy) are the highlight of the whole trip!!!! They are energetic and fun!The only downside of the trip was our room. Not at all what was pictured! We were booked for an ocean view with ceiling to floor windows. Our room overlooked the parking lot! We asked for a change and got the run around. Makeup mirror was not hooked to the wall right, so if you touched it came off the wall. Bathroom fixtures were not installed correctly and could be an easy fix. Some other small problems with the room but can easily be overlooked but annoying none the less. The upside of the room is, your only there to sleep and mostly on the beach which is incredible! The ocean is so clear and beautiful you just want to spend your whole day in it!To wrap it up... if your looking to have a place to go to with free drinks and food and a great beach to relax on this is a great place. Baring on the fact the room is just a room nothing fancy or glamorous. Don't look at the pictures and think your room is going to look like that. Those pictures are just the time share pictures/rooms they use to sell you a 25 year vacation package that if you sign you may be upgraded to an ocean view room that looks like the picture. We still had a great time and again loved the entertainment team! If I got another great deal I might go back. Our trip was booked with bookVIP.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Wine by the glass
  • Unlimited Domestic and selected International drinks from 10am-Midnight (excluding servi-bar)
  • Non-motorized watersports
  • Daytime tennis
  • Use of gym, sauna, steam room and Jacuzzi
  • Daily activities
  • Entrace to Disco, drinks extra (not valid for Spring & Summer break)
  • 453 rooms
  • 3 Restaurants (Mexican, International)
  • Snack bar
  • Bars including swim-up pool bar
  • Disco
  • Large free-form pool
  • Tennis courts
  • Health club with indoor Jacuzzi
  • Gift shop
  • Massage services (fee)
  • Babysitting service (fee)

Standard

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Lagoon or ocean view
  • Max occupancy 4 persons

Deluxe Ocean View

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons

Family Suites

  • Two connecting Deluxe Rooms
  • One king bed and two double beds
  • Two bathrooms
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 5 persons

Krystal Club Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Rain showers
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons
  • Access to Krystal Club Lounge with daily breakfast
  • Private check-in and check-out
  • Free access to fitness centre

Romantic Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private balcony with sun chairs
  • Bottle of sparkling wine
  • 15% discount on massages
  • 15% discount at El Mortero restaurant
  • Krystal Club services

Junior Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace
  • Max occupancy 2 persons

Master Suite

  • 1 king bed and 2 double beds
  • 2 bedrooms
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with ocean view and loungers
  • Private dipping pool
  • Max occupancy 4 adults and 2 children

Presidential Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with dipping pool and ocean view
  • Full VIP treatment
  • Max occupancy 2 persons

Restaurants

El Mortero

  • A la carte for dinner
  • Mexican
  • Reservations required, dress code is dressy casual (long trousers for gentlemen)

Aquamarina

  • Buffet for breakfast, a la carte for lunch and dinner
  • International

Las Velas

  • Buffet and a la carte for lunch
  • International

Bars

  • Lobby bar
  • Cascada Poolside bar
  • Beach bar



Kids Deals - Kids 4 years & under stay and eat free when sharing a room and existing bedding with adults; pay airfare and transfers only. Max 2 kids.

Honeymooners - Receive a bottle of wine and a cake for two. Request at time of booking. Requires proof of marriage certificate at check-in.

Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Krystal Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Cancun
Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.