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Krystal Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Weddings
  • Bonus
Our Opinion

The Krystal Cancun is a great hotel located in the heart of the resort strip. This resort is absolutely massive. Despite its size, it still had a great layout. The people in this resort put great detail in how it's laid out. While the main public areas of the resort are amazing, the rooms do require a bit more attention, as there have been reported issues with regards to some of the fixtures. This resort offers different forms of entertainment every night, so you'll never have a dull evening. Great food options to choose from and the staff are amazing here. They make sure that you are getting the most out of your stay.

The location of the resort is great. However, for those wanting peace and quiet during their stay might want to look elsewhere. This place is located in the heart of the party strip in Cancun. The resort itself isn't necessarily bustling as much as most, but the activity and noise from outside does have a tendency to carry through late hours. However, for those wanting to be in the center of the action, this is the place to stay.


Overview

You are entering a world of attentive hospitality, delectable restaurants, and a standard of quality service that is unmatched anywhere. Krystal Cancun is completely renovated and conveniently positioned beachfront, in the best area of the hotel zone. Guests can enjoy two splendid sea views; on one side the turquoise waters of the Caribbean Sea and on the other the tranquil waters of the Nichupte Bay.

Location: Beachfront, across from the Convention Centre, 20 min to downtown, 30 min from the airport.


Highlights
  • All-inclusive 
  • Three restaurants and three bars
  • 24 hour room service
  • Beach club
  • Babysitting service (with fee)
  • Wi-Fi
  • Laundry service



tripadvisor Traveler Reviews
  • Steve M : Austin, Texas
Not bad

We are presently staying at this resort and I have to admit we were a little apprehensive about staying here after reading some of the reviews. While it is definitely not what my wife and I are used to staying at, the room is clean and the bed is comfortable so we can make do for 3 nights. We rented this thru our time share for a week at less than $250 so we weren't expecting a whole lot. Even though we are only spending 3 nights out of our week it is still cheap as hell. This is actually a continuation of a 10 night vacation, which included 7 nights at the 5 star Grand Residence in Puerto Morelos. The room is really stark as far as furnishings, and the ceilings are very low. We have only eaten at the pool and room service once. No complaints on what we had. Air conditioning works extremely well. We are definitely staying in the older building so I imagine the newer buildings are much nicer. The beach is beautiful and the pool is nice. The place probably only delserves 3 stars, but because there is nothing terribly wrong I gave it 4. It is just plain vanilla.

  • RMadrid : Las Vegas, Nevada
Ok hotel, nice location and beach

The hotel is ok, probably the rooms need a little update, because everything is very old, furniture no good conditions, old lamps, and the air conditioner is very loud. I didn't take the all inclusive because my plans was being out the hotel, but I tried the Restaurant "El Mortero" which was delicious with Mariachis and a splendid service. About service in the hotel almost every single persona was so nice and polite, except Luis at the check in in the front desk , he was completely different than the rest , he was unfriendly and he seems very no happy at his job, not a good mood it all, and a day later was exactly the same.. So bad experience in that case, but after , Kamaty the bell boy who kill all the bad vibe on me transfered by the other person, he was so nice, educated, polite and very helpful, he definitely saved the situation!After that experience all was very perfect, Liliana at the check out, very smiling and happy as definitely like the Mexicans are.. And the best part of everything the view from my room!!

  • Eric W : Bakersfield, United States
Don't get tricked into sales presentation

These people are very unethical in trying to get you to buy a "membership". They are crooked actually. They rope you in at the airport and lie to you to offer you a "free" breakfast but what they really offer is a sales pitch that takes 90 minutes but was much longer. I didn't take the bait and was scolded by senior management for not buying. The rooms look nice and the breakfast was good, however the sales pitch bordered on the unethical. Don't do it!

  • :
Maria at Aquamarina

Maria was our waitress for three nights I saw her work very hard and be friendly to all guests no matter what the request was The place was busy I think she is outstanding and definitely knows what customer service is

  • trinityfowlers : Trinity, North Carolina
Can't wait to go back

Really enjoyed our stay at Krystal Cancun. Waking up to the incredible view every morning was amazing. Breakfast buffet was outstanding every morning thanks to our waiter Balam and all of the Krystal Cancun friendly staff.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Wine by the glass
  • Unlimited Domestic and selected International drinks from 10am-Midnight (excluding servi-bar)
  • Non-motorized watersports
  • Daytime tennis
  • Use of gym, sauna, steam room and Jacuzzi
  • Daily activities
  • Entrace to Disco, drinks extra (not valid for Spring & Summer break)
  • 453 rooms
  • 3 Restaurants (Mexican, International)
  • Snack bar
  • Bars including swim-up pool bar
  • Disco
  • Large free-form pool
  • Tennis courts
  • Health club with indoor Jacuzzi
  • Gift shop
  • Massage services (fee)
  • Babysitting service (fee)

Standard

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Lagoon or ocean view
  • Max occupancy 4 persons

Deluxe Ocean View

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons

Family Suites

  • Two connecting Deluxe Rooms
  • One king bed and two double beds
  • Two bathrooms
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 5 persons

Krystal Club Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Rain showers
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony with ocean view
  • Max occupancy 4 persons
  • Access to Krystal Club Lounge with daily breakfast
  • Private check-in and check-out
  • Free access to fitness centre

Romantic Rooms

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private balcony with sun chairs
  • Bottle of sparkling wine
  • 15% discount on massages
  • 15% discount at El Mortero restaurant
  • Krystal Club services

Junior Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace
  • Max occupancy 2 persons

Master Suite

  • 1 king bed and 2 double beds
  • 2 bedrooms
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with ocean view and loungers
  • Private dipping pool
  • Max occupancy 4 adults and 2 children

Presidential Suite

  • 1 king bed
  • Spacious living area
  • Air-conditioning
  • Satellite TV
  • Mini-bar, bottled water
  • Coffee maker
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Private terrace with dipping pool and ocean view
  • Full VIP treatment
  • Max occupancy 2 persons

Restaurants

El Mortero

  • A la carte for dinner
  • Mexican
  • Reservations required, dress code is dressy casual (long trousers for gentlemen)

Aquamarina

  • Buffet for breakfast, a la carte for lunch and dinner
  • International

Las Velas

  • Buffet and a la carte for lunch
  • International

Bars

  • Lobby bar
  • Cascada Poolside bar
  • Beach bar

Kids Deals - Kids 4 years & under stay and eat free when sharing a room and existing bedding with adults; pay airfare and transfers only. Max 2 kids. Offers are subject to change.

Honeymooners - Receive a bottle of wine and a cake for two. Request at time of booking. Requires proof of marriage certificate at check-in.

Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Krystal Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Cancun
Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.