Krystal Grand Punta Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Krystal Grand Punta Cancun has great potential as a resort in Cancun. It's located on the tip of the island, making it a prime location for shopping, restaurants and bars. The downtown area is also a few minutes taxi ride away. The beach is also spectacular in this area. It's constantly being maintained by staff, making the lounge area immaculate and free of seaweed. OK food choices found here. There is a great variety to choose from and are well prepared. It does take a while to be served however, especially when during the peak lunch hour. There is a bit of noise during the evening. However, it's not terribly distracting and it does not necessarily take away from the experience of your stay.

Located in the heart of the Cancun Hotel Zone, Krystal Grand Punta Cancun features a superb location and one of the best white sand beaches in Cancun with breathtaking views over the Caribbean Sea and Nichupte Lagoon. This luxury hotel is located just a few steps from shopping centers, restaurants, and nightlife.

Location: Beachfront in the Hotel Zone.

  • Room service 24 hours a day
  • Good location
  • Swimming pool with waterfall
  • 24 hour fitness centre
  • "The Beach House Spa"

tripadvisor Traveler Reviews
  • Susan M : Lewisville
Great hotel, GREAT location.

GREAT hotel. Our room was spacious, had AMAZING ocean views, and was prefect for our trip. We stayed 5 nights and enjoyed the beach front, pools, and dining. There was a bit of construction going on, theyre adding another tower. It didn't bother us or cause any issues. Most employees were friendly and kind. Hotel is SUPER close to restaurants, clubs and plenty of shopping. We walked back and forth every evening with no problems and really enjoyed ourselves. There is also a convenient store located directly in front of the hotel for quick and speedy access. We are definitely coming back! My only problem was not getting to stay longer.

  • sunshyne81 : Dallas, Texas
Destination X

Housekeeping did not clean the floor the whole time that we were there except on the last day. We had to ask for face towels and it took over an hour to get them. The person that restocks the mini bar did not stock it everyday nor replace the drinking glasses. Pedro( the grill) was an excellent server if you ever get him you will be pleased with his service.

  • SalYuri :

Location, Location, Location. Awesome hotel with great pools, restaurants and beaches. It's right next to everything and walking distance to shops and restaurants. Everyone very friendly and happy to meet your needs. Paco in customer service helps you plan your tours.

  • Laura V :

Went with my family for vacation in early July and stayed for a week. We arrrived before 3pm and some of our party were ble to check in and get room,however all others were at least given our all inclusive bracelets and towel cards which was great. Hotel had activities scheduled throughout day. Special thanks to Jesus,Erik, and Isabel on keeping us informed on actives and getting us involved. The kids loved the piñata party and cupcake decorating. Adults enjoyed the margarita class and Mayan show. Overall service was great throughout our stay with exception of one person when we returned towels. Look for Yolanda in the bar, Aldofo at the pool,Leo at the breakfast buffet,they will take excellent care of you. There was also a female server at beach who was great unfortunately I don't recall her name. Over all food was good,there were plenty of choices. With all inclusive we were able to eat at Risitto, the Grill, Ayami and Hacienda el Mortero (located a couple of blocks from hotel) which provided plenty of variety while there. When eating at buffet,ask to sit in back patio looking area; it is much cooler there. Disappointed the one pool was closed due to construction,but this did not effect our trip. The kid enjoyed the beach and pool both. Only thing to beware of is hotel credits you have and use. At checkout they tried charging me for spa credit we used saying it was not eligible and spa was starting we still owe after we paid in full at spa on day of service. This happened with others in our party as well. To me it seemed like it was a game to try and fool unsuspecting customers who don't read their bill and just pay the amount.

  • DORIS F : Monterrey, Mexico

We stay at the Krystal Grand Punta Cancun during 6 days (June 27 - July 2) This hotel has a very good location, near to Restaurants and Disco (or Night Clubs). Excellent beach, good installations (they have a special pool for adults), restaurants (I only visit the one for breakfast buffet). Excellent attention of the Fernando (check-in), Alejo (Beach Bar), Roberto (lifeguard and first aid). In this moment they almost finished another tower of the same hotel, so they have closed a big swimming pool but you can use the one that is located in the Krystal Cancun Hotel (next to this hotel).

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet and a la carte meals for breakfast, lunch and dinner
  • Mini bar
  • Krystal Kids Club
  • 24 Hour Gym
  • Free Access to Krystal Cancun Hotel F&B and pool facilities
  • Daily activities by the pool or beach area
  • Wi-Fi in room
  • All tips and taxes included
  • 295 Rooms
  • Swimming Pools
  • Spa (fee)
  • 4 Restaurants
  • Snack bar
  • 2 Bars
  • Business Center
  • Internet access (fee)
  • Meeting Rooms Available
  • ATM Machine
  • Parking / Valet
  • Laundry & dry cleaning services
  • Shops
  • Gym
  • Car rental

Deluxe Room

  • 1 king or 2 double beds
  • City or lagoon view
  • Bathrobes
  • Hair dryer
  • Mini bar
  • LCD TV Set
  • Two telephones with speaker and phone in the bathroom
  • Alarm clock
  • CD/MP3 Player
  •  Balcony
  • Coffee maker
  • Cable TV
  • Safety deposit box
  • Lounge chair
  • Individually controlled air-conditioning
  • Maximum occupancy 3 adults or 2 adults and 2 children

Altitude Room

  • 1 king bed
  • Access to private lounge with continental breakfast, hors d'oeuvres
  • Partial sea or lagoon view
  • Living room
  • Rain showers
  • Bathrobes
  • Hair dryer
  • Mini bar
  • LCD TV Set
  • Two telephones with speaker and phone in the bathroom
  • Alarm clock
  • CD/MP3 Player
  •  Balcony
  • Coffee maker
  • Cable TV
  • Safety deposit box
  • Lounge chair
  • Individually controlled air-conditioning
  • Maximum occupancy 2 adults



  • Buffet for breakfast
  • International cuisine

The Grill

  • A la carte for lunch and dinner
  • International cuisine

The Lounge and Terraces

  • A la carte for breakfast, lunch and dinner
  • Snacks for breakfast
  • Sushi bar for lunch and dinner

The Beach Bar and Grill

  • A la carte for lunch and dinner
  • Seafood and grill

The Deli

  • Internet cafe


  • The Lounge and Terraces
  • The Pool Bar
Kids Deal - Kids 0-4 yrs Free. Kids 5-12 yrs child rate applies. Maximimum 2 kids per room.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Krystal Grand Punta Cancun offers the following Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
Honeymoon Bonus - Honeymooners will receive a bottle of domestic sparkling wine in room upon arrival and strawberries with chocolate. *Guests must present their wedding certificate at check in. Minimum length of stay: 3 nights **Please request at the time of booking.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Krystal Grand Punta Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Grand Punta Cancun
Blvd Kukulcan Km 8.5 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.