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Krystal Grand Punta Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Krystal Grand Punta Cancun has great potential as a resort in Cancun. It's located on the tip of the island, making it a prime location for shopping, restaurants and bars. The downtown area is also a few minutes taxi ride away. The beach is also spectacular in this area. It's constantly being maintained by staff, making the lounge area immaculate and free of seaweed. OK food choices found here. There is a great variety to choose from and are well prepared. It does take a while to be served however, especially when during the peak lunch hour. There is a bit of noise during the evening. However, it's not terribly distracting and it does not necessarily take away from the experience of your stay.

Located in the heart of the Cancun Hotel Zone, Krystal Grand Punta Cancun features a superb location and one of the best white sand beaches in Cancun with breathtaking views over the Caribbean Sea and Nichupte Lagoon. This luxury hotel is located just a few steps from shopping centers, restaurants, and nightlife.

Location: Beachfront in the Hotel Zone.

  • Room service 24 hours a day
  • Good location
  • Swimming pool with waterfall
  • 24 hour fitness centre
  • "The Beach House Spa"

tripadvisor Traveler Reviews
  • Svetlana D :
Not the greatest

The room and furniture seemed to be kind of all and the room was damp, perhaps because we were also on the seashore. The view that we got was gorgeous, looking right at the sea. Yet, it is still quite pricey.This hotel did not leave a great impression, but it was not bad.

  • GabiMo66 : Stratford, Connecticut
great beach spot

We loved the location of this hotel. It is right at the tip or the hotel zone and 3 minutes walking from hard rock, carlos and charlies, senor frogs, and all the other night club spots in downtown cancun. Ocean views from any room and great service on the beach. I cant wait to go back. three pools and pool bars and the beach is gorgeous at this hotel. The buffet is kinda small but we eat out anyway. Clean rooms and really cool inside

  • TatianaBakholdina : Moscow, Russia
Good location & not friendly staff & Construction noise

We honeymmon! Hotel had been informed about this. No welcome letter no welcome drink for us. The guide asked staff to decorate the room with petals of flowers but this was not done. This hotel has a good location and the beach without waves. The advantages of the hotel end. The rooms are shabby on the walls of the cracks. Clean bad. After dinner, poisoned. Neare the hotel is big building !!! the noise and entrance to the hotel is complicated. Libra in the room did not work. I asked to change. . The day no one did anything. I was at the reception asking: why nothing was done? Replied: we have no more of working the weights. I ask where I can weigh the suitcase? Many of the hotels offer this service. Answer: nowhere scales in the rooms is break because some people put their suitcases. I was in shock from such impudence! My husband weighs 120 kg he newer broked libra and the suitcase weighs 20-23 kg And to the scale in the room started working just need to change the batteries Staff of reception had not thought about it but rude did not hesitate. Returns to this hotel there is no desire

  • Doktorakle : Taoyuan, Taiwan
Avoid this place if you appreciate showering or brushing your teeth during your vacations

The water in the rooms STINK and I mean DIS-GUS-TING I complained and received an upgrade to a beter room, but the water still stinked. I was offered yet another room for showering (with smelly water too). the towels stink and the bed sheets stink... i guess they're all washed out with the same water (like rotten egg... sulphurous) I only had a shower once there cuz my skin and hair started smelling too... I couldn't brush my teeth or had another shower there so I paid on a nearby hotel for them to let me use their facilities just for teethbrushing and showeringAlso their cattering to the rooms is WAAAAAYYYYY overpriced! USD$5 for a 600ml bottle of water (out of the hotel its priced USD$1) quite inconvinient if you can't shower or brush your teeth with their water. MUCH LESS drink of it

  • chyna2855 : Brooklyn, New York
Good Hotel..Great Workers..Bad Food

I visited this hotel from 5/11 to 5/15/17. Overall i was pleased with my visit. The check in was quick and easy. The desk attendants spoke English which helped alot. The room was clean and spacious. We had a city view but we were still able to see the ocean from the balcony. I loved the beach area. The only thing I didnt like was that at certain parts the sand was so high that you had to walk further down the beach to get in the water. What a pain!!! Another downfall to this hotel was the food. The only good things that I ate there was breakfast. I was so glad that I did not get the all inclusive option. The beef used for the burgers and quesadillas tasted funny to me. I just could not eat it. The nachos were horrible. It had some watered down liquid chesse on it..just yuck. Thank goodness we were close to many food options. The drinks were decent though. The hotel is within walking distance to supermarkets, restaurants, and nightlife. The best part of this hotel was the staff. The housekeeper Leivy kept our room clean and tidy. She always brought us extra towels. (Hope she got the tip I Also on the beach, Hervik and Alejo were awesome. Hervik was one of the directors (cant remember his exact title) and he checked in on us everyday we were at the beach. He made sure we were well taken care of even when he was busy. Alejo was our server and he did the same. They both took great care of my friend and I. We did not have to ask for anything. Their service would make me stay here again. Overall i had a good trip. If they can get some better food then I would rate higher.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet and a la carte meals for breakfast, lunch and dinner
  • Mini bar
  • Krystal Kids Club
  • 24 Hour Gym
  • Free Access to Krystal Cancun Hotel F&B and pool facilities
  • Daily activities by the pool or beach area
  • Wi-Fi in room
  • All tips and taxes included
  • 295 Rooms
  • Swimming Pools
  • Spa (fee)
  • 4 Restaurants
  • Snack bar
  • 2 Bars
  • Business Center
  • Internet access (fee)
  • Meeting Rooms Available
  • ATM Machine
  • Parking / Valet
  • Laundry & dry cleaning services
  • Shops
  • Gym
  • Car rental

Deluxe Room

  • 1 king or 2 double beds
  • City or lagoon view
  • Bathrobes
  • Hair dryer
  • Mini bar
  • LCD TV Set
  • Two telephones with speaker and phone in the bathroom
  • Alarm clock
  • CD/MP3 Player
  •  Balcony
  • Coffee maker
  • Cable TV
  • Safety deposit box
  • Lounge chair
  • Individually controlled air-conditioning
  • Maximum occupancy 3 adults or 2 adults and 2 children

Altitude Room

  • 1 king bed
  • Access to private lounge with continental breakfast, hors d'oeuvres
  • Partial sea or lagoon view
  • Living room
  • Rain showers
  • Bathrobes
  • Hair dryer
  • Mini bar
  • LCD TV Set
  • Two telephones with speaker and phone in the bathroom
  • Alarm clock
  • CD/MP3 Player
  •  Balcony
  • Coffee maker
  • Cable TV
  • Safety deposit box
  • Lounge chair
  • Individually controlled air-conditioning
  • Maximum occupancy 2 adults



  • Buffet for breakfast
  • International cuisine

The Grill

  • A la carte for lunch and dinner
  • International cuisine

The Lounge and Terraces

  • A la carte for breakfast, lunch and dinner
  • Snacks for breakfast
  • Sushi bar for lunch and dinner

The Beach Bar and Grill

  • A la carte for lunch and dinner
  • Seafood and grill

The Deli

  • Internet cafe


  • The Lounge and Terraces
  • The Pool Bar
Kids Deal - Kids 0-4 yrs Free. Kids 5-12 yrs child rate applies. Maximimum 2 kids per room.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Krystal Grand Punta Cancun offers the following Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
Honeymoon Bonus - Honeymooners will receive a bottle of domestic sparkling wine in room upon arrival and strawberries with chocolate. *Guests must present their wedding certificate at check in. Minimum length of stay: 3 nights **Please request at the time of booking.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Krystal Grand Punta Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Grand Punta Cancun
Blvd Kukulcan Km 8.5 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.