Krystal Grand Punta Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Krystal Grand Punta Cancun has great potential as a resort in Cancun. It's located on the tip of the island, making it a prime location for shopping, restaurants and bars. The downtown area is also a few minutes taxi ride away. The beach is also spectacular in this area. It's constantly being maintained by staff, making the lounge area immaculate and free of seaweed. OK food choices found here. There is a great variety to choose from and are well prepared. It does take a while to be served however, especially when during the peak lunch hour. There is a bit of noise during the evening. However, it's not terribly distracting and it does not necessarily take away from the experience of your stay.

Located in the heart of the Cancun Hotel Zone, Krystal Grand Punta Cancun features a superb location and one of the best white sand beaches in Cancun with breathtaking views over the Caribbean Sea and Nichupte Lagoon. This luxury hotel is located just a few steps from shopping centers, restaurants, and nightlife.

Location: Beachfront in the Hotel Zone.

  • Room service 24 hours a day
  • Good location
  • Swimming pool with waterfall
  • 24 hour fitness centre
  • "The Beach House Spa"

tripadvisor Traveler Reviews
  • Adina M :
Amazing vacation and Amazing stay at Krystal Grand

This was not our first trip to Cancun but our first stay at the Krystal Grand and it was wonderful. The staff was the best and made it a great experience. Jesus and Erik with Entertainment kept us very well entertained with their outgoing personalities and helped us get our VIP tickets to Coco Bongo. Alonso at the Lounge Altitude was one of the best bartenders. The pool bar staff was very friendly. All of the Concierge staff deserve 5 stars for helping us every day with something and always having a smile on their face. The location of the hotel is perfect and close to the hottest clubs and best shopping. We miss it already and will be back next year. Thank you for a very memorable vacation. Adina Murdock

  • Susy A :
Excellent service and great beach

The hotel has four restaurants, two are reservation-only for diners, one is a buffet for breakfast and dinner, am the last one is for a meal in the middle of the day. It also has pool and beach bars, everything included in the all-inclusive pack. The sand is beautiful white and the water bright blue.

  • monica b :
Grand Krystal

This hotel is amazing. I loved everything about it. The price was in our budget which was all inclusive. The food was great. It is in walking distance to the club strip and the famous Coco Bongo. All the staff is very courteous and always smiling. Jesus Jimenez and Erik Montejo are part of the entertainment group. They will make your stay a fun and memorable one. You guys are awesome. We will definitely come back!

  • Andreas J : Guadalajara, Mexico
Good hotel

After spending some days in the playa del carmen area we came for some additional days to cancun. The Krystal Gran is a good hotel coming a bit into its years. The new tower seems to be pretty modern. The older lodgings requiere a bit of an update. Staff is friendly, restaurants are ok, a bit crowdy at times and a bit more attention to details could be paid. The pool area is a bit small and incrusted into the building missing good views.

  • Gelihsa : Brooklyn, New York
Short and Sweet Stay at Krystal Grand

This was our first time in Cancun as a couple and it was great from beginning to end. There was a minor mix-up with our room (we requested a room with a King bed and were initially placed in a room with two full beds), but the manager and staff who just happened to notice us walking around in confusion, went above and beyond and quickly got us into the correct room. While we waited in the Altitude lounge/bar area, Alonso made us some delicious cocktails and always let us know about activities going on in the Altitude lounge area each day. Because of that, we enjoyed happy hour every day. We felt very welcomed. Our room was located in the new building and it did not disappoint. We had a gorgeous view overlooking the main pool area and the beach from our balcony. The room was modern, updated and clean. We ate at quite a few of the restaurants (Grill, Breakfast buffet, Oriental, and Italian) and the food was tasty. Alfonso was our waiter at both the Altitude lounge and in the italian restaurant. He was so professional and made sure we were always taken care of. Lastly, I have to mention Hervik over at the Adults only pool area. We purchased a lounger bed package from him and he did everything to make sure we enjoyed our time in the area, bringing us food, drinks, cool towels, etc. We spent most of the day there because of his great service.All in all, our time at Krystal Grand was exceptional. We will definitely return!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet and a la carte meals for breakfast, lunch and dinner
  • Mini bar
  • Krystal Kids Club
  • 24 Hour Gym
  • Free Access to Krystal Cancun Hotel F&B and pool facilities
  • Daily activities by the pool or beach area
  • Wi-Fi in room
  • All tips and taxes included
  • 295 Rooms
  • Swimming Pools
  • Spa (fee)
  • 4 Restaurants
  • Snack bar
  • 2 Bars
  • Business Center
  • Internet access (fee)
  • Meeting Rooms Available
  • ATM Machine
  • Parking / Valet
  • Laundry & dry cleaning services
  • Shops
  • Gym
  • Car rental

Deluxe Room

  • 1 king or 2 double beds
  • City or lagoon view
  • Bathrobes
  • Hair dryer
  • Mini bar
  • LCD TV Set
  • Two telephones with speaker and phone in the bathroom
  • Alarm clock
  • CD/MP3 Player
  •  Balcony
  • Coffee maker
  • Cable TV
  • Safety deposit box
  • Lounge chair
  • Individually controlled air-conditioning
  • Maximum occupancy 3 adults or 2 adults and 2 children

Altitude Room

  • 1 king bed
  • Access to private lounge with continental breakfast, hors d'oeuvres
  • Partial sea or lagoon view
  • Living room
  • Rain showers
  • Bathrobes
  • Hair dryer
  • Mini bar
  • LCD TV Set
  • Two telephones with speaker and phone in the bathroom
  • Alarm clock
  • CD/MP3 Player
  •  Balcony
  • Coffee maker
  • Cable TV
  • Safety deposit box
  • Lounge chair
  • Individually controlled air-conditioning
  • Maximum occupancy 2 adults



  • Buffet for breakfast
  • International cuisine

The Grill

  • A la carte for lunch and dinner
  • International cuisine

The Lounge and Terraces

  • A la carte for breakfast, lunch and dinner
  • Snacks for breakfast
  • Sushi bar for lunch and dinner

The Beach Bar and Grill

  • A la carte for lunch and dinner
  • Seafood and grill

The Deli

  • Internet cafe


  • The Lounge and Terraces
  • The Pool Bar
Kids Deal - Kids 0-4 yrs Free. Kids 5-12 yrs child rate applies. Maximimum 2 kids per room.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Krystal Grand Punta Cancun offers the following Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
Honeymoon Bonus - Honeymooners will receive a bottle of domestic sparkling wine in room upon arrival and strawberries with chocolate. *Guests must present their wedding certificate at check in. Minimum length of stay: 3 nights **Please request at the time of booking.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Krystal Grand Punta Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Grand Punta Cancun
Blvd Kukulcan Km 8.5 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.