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Krystal Grand Punta Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Krystal Grand Punta Cancun has great potential as a resort in Cancun. It's located on the tip of the island, making it a prime location for shopping, restaurants and bars. The downtown area is also a few minutes taxi ride away. The beach is also spectacular in this area. It's constantly being maintained by staff, making the lounge area immaculate and free of seaweed. OK food choices found here. There is a great variety to choose from and are well prepared. It does take a while to be served however, especially when during the peak lunch hour. There is a bit of noise during the evening. However, it's not terribly distracting and it does not necessarily take away from the experience of your stay.

Located in the heart of the Cancun Hotel Zone, Krystal Grand Punta Cancun features a superb location and one of the best white sand beaches in Cancun with breathtaking views over the Caribbean Sea and Nichupte Lagoon. This luxury hotel is located just a few steps from shopping centers, restaurants, and nightlife.

Location: Beachfront in the Hotel Zone.

  • Room service 24 hours a day
  • Good location
  • Swimming pool with waterfall
  • 24 hour fitness centre
  • "The Beach House Spa"

tripadvisor Traveler Reviews
  • robamym : milwaukie
Beach amazing, beds in room suck!!!

Our room was not ready at check in so we had to carry a lot of stuff with us to town for dinner and out to beach. When we did get room it had a beautiful view but was not the room we reserved. I had injured my back and so reserved 2 double beds and they gave us a room with 1 bed. They did give us a new room with 2 beds, although in both of the rooms, the beds were lumpy, terribly u comfortable. My husband actually left witb backache after sleeping on the bed. The bed at beach we rented for me during day was so much better tban ones in the rooms! Also we had paid for room when reserved it and confirmation says 0.00 due at hotel. They insisted that we pay again when we checked in. Now waiting for everything to process at bank to know for sure if we were refunded one of the payments or if we need to dispute with expedia and the hotel. No bath mats , and its a tub so its slippery, be careful! Was very loud until midnight, 2 parties going on right outside the room and we had flight in morning.We did love the beach but that was all. We will not return to this hotel chain..ever.We will go to Fiesta Americana next visit.

  • Ted K : Frisco, Texas
Best Cancun beach hotel

We have been here several times before when it was owned by Hyatt. However with the change in ownership there are some minor differences but still a great beach. The room prices were good but we didn't do the all inclusive. We did book an altitude room and Fernando was a wonderful in booking meals and helping with the room. We stayed 4 days over the Easter weekend. Just some simple FYI for you- 1. They are building another tower now ( should be done this summer) but it has one of the large pools closed until that is complete. IT was noisy and I missed the big pool. 2. Never book here on Easter weekend (like we did) its a massive holiday for the locals (not bad) Just be aware that that weekend will be very full. Beach staff on our first day was so busy the service was terrible. 3. There are new restaurants and they still have The Grill and we found them all to have great service, reasonable prices and excellent food. AYAMI RESTAURANTwas Asian fusion that was very good with lots of options. We also had dinner at ITALIAN RISOTTO which was epic. 4. The beach and the hotels location on it is still the best reason to go- they have a very deep stretch of beach and lots of Bali beds and chairs for hotel guests. 5. After the first day of bad service on the chairs we hoped for a better day and Hervik and his staff made an effort to make up for the previous busy day. I can say the recovery was perfect. He found us and apologized for the lack of service, ( he explained that a lot of people took the day off and they simply miscalculated how busy they would be) We rented a Bali Bed, $50 for the day and a $45 food credit and the beds were the way to go. I spent the next two days with icy drinks and lunch on the bed. It was awesome. So all and all its a great place for the money and they genuinely want you to be happy. We found the whole staff was pleasant but a special thanks to Hervik for making the effort to turn things around for us so well.

  • tamwhite009 : Detroit, Michigan
Beautiful property but kinks need to be worked out !

Check- in process was slow, but not for a lack of effort by the helpful staff. A new tower is being built on the property, so lots of construction.We were told the hotel was at full capacity but it did not appear to be full at all. We lucked up and were given a room with a partial view of the beach, but it came with a small upgrade cost. The room was a bit dated and the bathroom was small. The room was adequate, but not 4 star. The staff was very accomadating in every area of the hotel from the front desk to the pool area. The beach and the adult pool was a highlight for me. I would definitely return to the property for location alone.

  • Rudy A :
Wedding and wedding anniversary

I've stayed at the krystal grand Punta cancun twice now, once last year where I had my wedding and this year for my wedding anniversary. Both times were great, the hotel is located in the perfect location and the hotel is beautiful. Only thing I was concerned about was the front desk staff and other staff. The front desk is very rude, I work in the hotel industry so I know how important a friendly front desk is. Other than that I had a great time whenever I stay there.

  • Leo1838 : Tel Aviv, Israel
Good but can improve

We were at this hotel for 4 days.Quite and pretty room, nice restaurant. There is also a Starbucks right downstairs and a restaurant a few steps away.Beach is not the best, i never got what i asked for, a few drinks.SPA costs $220 USD for 50 minutes, so it is better to walk for 5 minutes and get something better for $45 an hour plus fish therapy

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet and a la carte meals for breakfast, lunch and dinner
  • Mini bar
  • Krystal Kids Club
  • 24 Hour Gym
  • Free Access to Krystal Cancun Hotel F&B and pool facilities
  • Daily activities by the pool or beach area
  • Wi-Fi in room
  • All tips and taxes included
  • 295 Rooms
  • Swimming Pools
  • Spa (fee)
  • 4 Restaurants
  • Snack bar
  • 2 Bars
  • Business Center
  • Internet access (fee)
  • Meeting Rooms Available
  • ATM Machine
  • Parking / Valet
  • Laundry & dry cleaning services
  • Shops
  • Gym
  • Car rental

Deluxe Room

  • 1 king or 2 double beds
  • City or lagoon view
  • Bathrobes
  • Hair dryer
  • Mini bar
  • LCD TV Set
  • Two telephones with speaker and phone in the bathroom
  • Alarm clock
  • CD/MP3 Player
  •  Balcony
  • Coffee maker
  • Cable TV
  • Safety deposit box
  • Lounge chair
  • Individually controlled air-conditioning
  • Maximum occupancy 3 adults or 2 adults and 2 children

Altitude Room

  • 1 king bed
  • Access to private lounge with continental breakfast, hors d'oeuvres
  • Partial sea or lagoon view
  • Living room
  • Rain showers
  • Bathrobes
  • Hair dryer
  • Mini bar
  • LCD TV Set
  • Two telephones with speaker and phone in the bathroom
  • Alarm clock
  • CD/MP3 Player
  •  Balcony
  • Coffee maker
  • Cable TV
  • Safety deposit box
  • Lounge chair
  • Individually controlled air-conditioning
  • Maximum occupancy 2 adults



  • Buffet for breakfast
  • International cuisine

The Grill

  • A la carte for lunch and dinner
  • International cuisine

The Lounge and Terraces

  • A la carte for breakfast, lunch and dinner
  • Snacks for breakfast
  • Sushi bar for lunch and dinner

The Beach Bar and Grill

  • A la carte for lunch and dinner
  • Seafood and grill

The Deli

  • Internet cafe


  • The Lounge and Terraces
  • The Pool Bar
Kids Deal - Kids 0-4 yrs Free. Kids 5-12 yrs child rate applies. Maximimum 2 kids per room.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Krystal Grand Punta Cancun offers the following Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
Honeymoon Bonus - Honeymooners will receive a bottle of domestic sparkling wine in room upon arrival and strawberries with chocolate. *Guests must present their wedding certificate at check in. Minimum length of stay: 3 nights **Please request at the time of booking.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Krystal Grand Punta Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Grand Punta Cancun
Blvd Kukulcan Km 8.5 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.