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Krystal Grand Punta Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
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  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion

The Krystal Grand Punta Cancun has great potential as a resort in Cancun. It's located on the tip of the island, making it a prime location for shopping, restaurants and bars. The downtown area is also a few minutes taxi ride away. The beach is also spectacular in this area. It's constantly being maintained by staff, making the lounge area immaculate and free of seaweed. OK food choices found here. There is a great variety to choose from and are well prepared. It does take a while to be served however, especially when during the peak lunch hour. There is a bit of noise during the evening. However, it's not terribly distracting and it does not necessarily take away from the experience of your stay.

Located in the heart of the Cancun Hotel Zone, Krystal Grand Punta Cancun features a superb location and one of the best white sand beaches in Cancun with breathtaking views over the Caribbean Sea and Nichupte Lagoon. This luxury hotel is located just a few steps from shopping centers, restaurants, and nightlife.

Location: Beachfront in the Hotel Zone.

  • Room service 24 hours a day
  • Good location
  • Swimming pool with waterfall
  • 24 hour fitness centre
  • "The Beach House Spa"

tripadvisor Traveler Reviews
  • ana_nirvana333 : Mexico City, Mexico
Excellent Bali Bed Service!

The best thing about staying in this hotel is the Bali Beds located at the beach. My boyfriend and me spent the best three days relaxing, getting tan and being pampered at these amazing place. Mr. Hervick and Mr. Alejo´s service was absolutely outstanding! I completely recommend booking.

  • Mahir M :
Great location, terrible service

Even though the hotel is in an excellent location, their water smells really bad (like sewage water). The problem was reported to hotel management however was not solved after 5 night stay at the facility. At the end of our stay during checkout, the hotel requested us to pay for bottled water and soft drinks even though nothing was actually consumed. The treatment of hotel staff was not appropriate!

  • Kaf K : Washington, Virginia
Loved it

Above all the amenities, my best part was the lovely helpful people at the front desk and all over the hotel. When the corrupt Mexican police were harassing us the lovely lady at the front desk told us what to do the next time (there was a next time). Thank you!

  • RenataLRocha : Calgary, Canada
Disappointed !!!!

So I've stay on that same Hotel when was Hyatt 5 years ago and because we loved so much we decided to stay there again specially because the beach is amazing!!!!!Here we go:Customer Service: terrible, every time that we request something I had to fight with front desk or housekeepingExemple: my son is getting out of diapers and he had couple of accidents so I talked with the housekeeper and asked her to come and mop the floor, by the way she was always wonderful, she must had forgotten so later in the day I called the housekeeping phone number and the person that answer the call was rude and annoyed by my call.But then the gentleman that come to my room was so nice and wonderful.So the impression that I got was the people serving was wonderful but management was terrible, just rude.Food: they transfer food from one restaurant to the other parts of the hotel, I love Mexican food and let me tell you my experience there was as terrible as Texmex from Taco Bell. What makes me mad is for the price you pay in hotel like that our treatment as guests where horrible.Example: the girl that show us to our seats every day for breakfast she was rude every day, we stayed there for 10 days and no smile, nothing like I would like to be treated on my VACATION I felt like it was a burden to them having us there!!Green juice was good and the fresh quesadillas and chileaquiles were wonderful beside that was o total miss.By the pool: French fries were goodRestaurant by pool: my moms salmon was frozen and uncookedAt the beach: French fries where cold and not a good portionTour packages: they sell the cheaper one theatre then they get you from the hotel at 7:05am and take you to another site and up sell you an upgrade for 1 hour to go on the same bus as you come there and stuck into a bus for hours and when you get to go on a little town called Vaiadolid they give you 15 minutes to stretch your legs by the way this town is so beautiful that I think they should let you enjoy more of that but they don't . Then you're supposed to be back by 7 pm was 8:15 pm and I called front desk to ask where was my parents and front desk one more time was rude and they told me that they would be back by midnight, not at all what I was told by travel agency there!!!! Over all I will never be back there I will stay again on the Hyatt and be treated like a princess, so upsetting!!! Waist money and time to be treated like crap and on top of pay for it!!!!

  • kartel41 : Clearwater, Florida
Great staff and great hotel

First I would like to thank the front end staff at the altitude building. Rafael was always available to assist us with any questions or concerns we may have. This trip will be our third time we stayed at the Krystal grand punta cancun . They have everything from being located right on the beach , three pools and friendly staff. Thank you for making our trip very enjoyable.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet and a la carte meals for breakfast, lunch and dinner
  • Mini bar
  • Krystal Kids Club
  • 24 Hour Gym
  • Free Access to Krystal Cancun Hotel F&B and pool facilities
  • Daily activities by the pool or beach area
  • Wi-Fi in room
  • All tips and taxes included
  • 295 Rooms
  • Swimming Pools
  • Spa (fee)
  • 4 Restaurants
  • Snack bar
  • 2 Bars
  • Business Center
  • Internet access (fee)
  • Meeting Rooms Available
  • ATM Machine
  • Parking / Valet
  • Laundry & dry cleaning services
  • Shops
  • Gym
  • Car rental

Deluxe Room

  • 1 king or 2 double beds
  • City or lagoon view
  • Bathrobes
  • Hair dryer
  • Mini bar
  • LCD TV Set
  • Two telephones with speaker and phone in the bathroom
  • Alarm clock
  • CD/MP3 Player
  •  Balcony
  • Coffee maker
  • Cable TV
  • Safety deposit box
  • Lounge chair
  • Individually controlled air-conditioning
  • Maximum occupancy 3 adults or 2 adults and 2 children

Altitude Room

  • 1 king bed
  • Access to private lounge with continental breakfast, hors d'oeuvres
  • Partial sea or lagoon view
  • Living room
  • Rain showers
  • Bathrobes
  • Hair dryer
  • Mini bar
  • LCD TV Set
  • Two telephones with speaker and phone in the bathroom
  • Alarm clock
  • CD/MP3 Player
  •  Balcony
  • Coffee maker
  • Cable TV
  • Safety deposit box
  • Lounge chair
  • Individually controlled air-conditioning
  • Maximum occupancy 2 adults



  • Buffet for breakfast
  • International cuisine

The Grill

  • A la carte for lunch and dinner
  • International cuisine

The Lounge and Terraces

  • A la carte for breakfast, lunch and dinner
  • Snacks for breakfast
  • Sushi bar for lunch and dinner

The Beach Bar and Grill

  • A la carte for lunch and dinner
  • Seafood and grill

The Deli

  • Internet cafe


  • The Lounge and Terraces
  • The Pool Bar
Kids Deal - Kids 0-4 yrs Free. Kids 5-12 yrs child rate applies. Maximimum 2 kids per room.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Krystal Grand Punta Cancun offers the following Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
Honeymoon Bonus - Honeymooners will receive a bottle of domestic sparkling wine in room upon arrival and strawberries with chocolate. *Guests must present their wedding certificate at check in. Minimum length of stay: 3 nights **Please request at the time of booking.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Krystal Grand Punta Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Grand Punta Cancun
Blvd Kukulcan Km 8.5 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.