Krystal Grand Punta Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Krystal Grand Punta Cancun has great potential as a resort in Cancun. It's located on the tip of the island, making it a prime location for shopping, restaurants and bars. The downtown area is also a few minutes taxi ride away. The beach is also spectacular in this area. It's constantly being maintained by staff, making the lounge area immaculate and free of seaweed. OK food choices found here. There is a great variety to choose from and are well prepared. It does take a while to be served however, especially when during the peak lunch hour. There is a bit of noise during the evening. However, it's not terribly distracting and it does not necessarily take away from the experience of your stay.

Located in the heart of the Cancun Hotel Zone, Krystal Grand Punta Cancun features a superb location and one of the best white sand beaches in Cancun with breathtaking views over the Caribbean Sea and Nichupte Lagoon. This luxury hotel is located just a few steps from shopping centers, restaurants, and nightlife.

Location: Beachfront in the Hotel Zone.

  • Room service 24 hours a day
  • Good location
  • Swimming pool with waterfall
  • 24 hour fitness centre
  • "The Beach House Spa"

tripadvisor Traveler Reviews
  • Rajesh A : Tampa, United States
Great resort but finicky A/C lead to sleepless nights, in addition to sub-par service/support

We stayed at the new Altitude tower which is really awesome and specious .... welcome drinks and all luxuries made it a great place. However, our a/c stopped working every night from 2-5 am and they did not do anything about it. Most of the time they didn't have any responding to calls at nights or had an english-speaking person attending to the complaints. Some of the hidden charges were expected in the all-inclusive deal but sleepless nights made is give them only 3 stars. Food is not the best but the location is great.

  • Kate B :
Service review

We stayed here for a week with the all inclusive package in the Altitude part of the hotel. Our room was great with an ocean front view on the 12th floor.Alonso from Bar Altitud was great. He was attentive and professional while also being very polite and friendly. Martha from the buffet breakfast was also extremely attentive and helpful, along with the other seating hostesses at breakfast. Everyone working In the Altitude part of the hotel were extremely kind and energetic.Overall, the service around the pool and beach was not great. We ended up getting our own drinks most of the time. The same can be said about the buffet breakfast service as it was slow, disorganised and intermittent.The dinner buffets were not open as it was low season. The dinners at the various restaurants were great though with excellent service. Having stayed in a multitude of hotels in and around cancun, this is the first hotel where we had to sign a bill for everything we ate or drank at anytime. As we were on the all inclusive package, we found this intrusive and an extra hassle. Even when quickly grabbing a sparking water from the bar, we had to sign for it.

  • SYEDBilal : Washington DC, District of Columbia
Loud Music destroy sleep

Friday night there was music inside the hotel. The noise ended by 1030 so thats bearable but Saturday eve there was a wedding. The music was very loud. I complained many times but no out come. First they say it will end at 1am. Quite hours begin by 10 or 11pm. but this hotel has no respect for hotel guests. Reception kept insisting for 1am but it didnt end. complained again at 1:30 ..didnt end. Complained again and they said its ended while it was banging loud...Ended about 2:00am....destroyed my night...

  • Noel B :
Great place to relax with awesome customer service

Room extremely clean and neat, concierge was super, customer service the best. Pool was very nice, but not heated so little cold water. (November)Excellent service at all areas but specially from certain sweet people, Alejandro Vanegas (Concierge) and Ivette Ulin (The Grill restaurant)Only Cons: lobby smelled bad in certain area and too hot, my visit was in November and still was hot.

  • LeoLadynyc : New York City, New York
Boyfriends Bday Vacation

PLEASE EVERYONE BEWARE! DO NOT BOOK THIS HOTEL. My boyfriend and I stayed in room 1117 and it was the worst hotel stay ever. Everyday we had to call a mechanic to come to the room because the hot water was not functioning . Worst of all our water smelled like SEWAGE! Yes that's right sewage. Flushing the toilet or even showering was a nightmare.We complained to hotel staff and they apologized for the smell. The manager even went as far as saying they know that there is a bad smell and they told the sewage company ??? I'm baffled. There was no compensation for this at all. I witnessed a company (named began with a C , can't remember) that came to the grounds of the hotel and they took water samples from different areas of the resort. I spoke with the lady to tell her and she said they had already randomly checked a room on the 9th floor and noticed the same issue but thought it was the room that smelled bad. I would never stay at this hotel again and I can't wait to get back home.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet and a la carte meals for breakfast, lunch and dinner
  • Mini bar
  • Krystal Kids Club
  • 24 Hour Gym
  • Free Access to Krystal Cancun Hotel F&B and pool facilities
  • Daily activities by the pool or beach area
  • Wi-Fi in room
  • All tips and taxes included
  • 295 Rooms
  • Swimming Pools
  • Spa (fee)
  • 4 Restaurants
  • Snack bar
  • 2 Bars
  • Business Center
  • Internet access (fee)
  • Meeting Rooms Available
  • ATM Machine
  • Parking / Valet
  • Laundry & dry cleaning services
  • Shops
  • Gym
  • Car rental

Deluxe Room

  • 1 king or 2 double beds
  • City or lagoon view
  • Bathrobes
  • Hair dryer
  • Mini bar
  • LCD TV Set
  • Two telephones with speaker and phone in the bathroom
  • Alarm clock
  • CD/MP3 Player
  •  Balcony
  • Coffee maker
  • Cable TV
  • Safety deposit box
  • Lounge chair
  • Individually controlled air-conditioning
  • Maximum occupancy 3 adults or 2 adults and 2 children

Altitude Room

  • 1 king bed
  • Access to private lounge with continental breakfast, hors d'oeuvres
  • Partial sea or lagoon view
  • Living room
  • Rain showers
  • Bathrobes
  • Hair dryer
  • Mini bar
  • LCD TV Set
  • Two telephones with speaker and phone in the bathroom
  • Alarm clock
  • CD/MP3 Player
  •  Balcony
  • Coffee maker
  • Cable TV
  • Safety deposit box
  • Lounge chair
  • Individually controlled air-conditioning
  • Maximum occupancy 2 adults



  • Buffet for breakfast
  • International cuisine

The Grill

  • A la carte for lunch and dinner
  • International cuisine

The Lounge and Terraces

  • A la carte for breakfast, lunch and dinner
  • Snacks for breakfast
  • Sushi bar for lunch and dinner

The Beach Bar and Grill

  • A la carte for lunch and dinner
  • Seafood and grill

The Deli

  • Internet cafe


  • The Lounge and Terraces
  • The Pool Bar
Kids Deal - Kids 0-4 yrs Free. Kids 5-12 yrs child rate applies. Maximimum 2 kids per room.

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Krystal Grand Punta Cancun offers the following Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
Honeymoon Bonus - Honeymooners will receive a bottle of domestic sparkling wine in room upon arrival and strawberries with chocolate. *Guests must present their wedding certificate at check in. Minimum length of stay: 3 nights **Please request at the time of booking.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Krystal Grand Punta Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Grand Punta Cancun
Blvd Kukulcan Km 8.5 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.