Live Aqua Cancun

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  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
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Our Opinion

This resort is incredibly fitting for those who are looking for high-end service and luxury amenities. The Live Aqua Cancun does not fall short on top-notch elements. From the time that guests enter the resort, to when they check-out, they are greeted with the most pleasant and attentive staff. This is a resort that is better suited for those who are wanting lots of rest and relaxation. The resort is farther off from the main strip where a majority of the action happens. The rooms here are spacious and luxurious. One element that sets this resort apart from the rest is the small details and amenities that they offer to their guests during their stay. Both a la carte and buffet items are the best in quality compared to other resorts that you'd find along Cancun.


Overview
Live Aqua Cancun belongs to a new brand of high-end hotels in the luxury lifestyle market. This adults-only property breaks out from the traditional hotel concept and focuses instead on the specific luxurious lifestyle. Featuring an excellent location, right in the center of the Hotel Zone in Cancun, this impressive property is just a few steps from the main shopping mall in the city and has the beautiful Nichupte Lagoon on one side and the ocean on the other.

Location: Beachfront, 20 minutes from the Cancun International Airport, just a few steps away from the main strip.

Highlights
  • Adults-only
  • Free wifi throughout hotel
  • Seven swimming pools
  • Room service 24 hours a day
  • "Spa Aqua"

tripadvisor Traveler Reviews
  • Jennifer B : Detroit, Michigan
Perfect for a Winter Getaway

Can't believe I didn't review this after our stay! We went in March of 2017 for a girlfriend's trip to escape the Midwest winter! Check-in was a little lengthy, but easy and they offer you some tea or water while you wait. We had a garden view room right on the bottom floor in the corner. We could walk right out on to our balcony and on to the resort grounds which was cool - but it was covered by trees so we didn't do a whole lot out there.Room was great! Netflix capabilities on the TV which was awesome for those lazy nights/mornings you wanted to relax in the AC. Bathrooms were spacious and gorgeous, bed was large and comfy.Room Service took a little bit, but nothing crazy. Food was great and so were the drinks! Staff was super friendly, at one point our ceiling was leaking (I think from the AC) they had someone come and fix it within the hour. Spa was relaxing, we each did a massage and reasonably priced and you get access to the spa amenities for the day! There was an unpleasant odor in one small part of the resort walking to the room, but most of the time they had the incense to do their best to cover it up. Nothing life-ruining - you just might hold your breath walking through!We spent most of our time lounging on the beach or by the infinity pool! The swim up bar pool is smaller and usually had more drunk people at it, the infinity pool was nice and cool and a beautiful view. The bars all made good drinks, and poolside staff was attentive.Restaurants were all delicious! So many options at the buffet too which was great. Not a lot happening nightlife wise if you're looking for a party (we went downtown one night and that was more than enough for us) but you can have drinks and enjoy the cool breeze.Housekeeping was always nice, they always refilled your snacks and would give you extra if you asked :) This is more of a relaxing resort than a party resort, but it was perfect for us! I would definitely return but would probably pay extra for the ocean view!

  • tortillaguy03 :
2nd Visit, won’t be a 3rd

Cons:•Alcoholic beverages were beyond weak, it got so bad we just drank beer...•A guest smoked marijuana every morning•Housekeeping was mediocre•Poop in the pool•The cost of massages are outrageous•Tell them you are celebrating something because they didn’t do any nice rice designs, we just had a plain no frills room (housekeeping staff told us it was not a VIP room), despite booking with Costco. Pros:•Smells nice everywhere inside•Great staff•Timeshare sales pitch wasn’t too pushy or rude (like it was the first time)•Breakfast smoothie guy was always in a great mood and very nice and made excellent drinks•Secret garden served excellent food and great staffWould not recommend returning for a second visit.

  • XMRBX : Timmins, Canada
Wouldn’t waste my money

Interesting that this place is apparently rated very well and competes with the Secrets property we also stayed at down the street during our trip. We travel to Cancun & Playa regularly and would not recommend this place. The staff are not what we previously enjoyed at the likes of Excellence, Royal or Secrets. Bartenders in the main lounge in the evening are not what one would expect, and one in particular was stunningly rude!! The reception and concierge staff like to offer an pre programmed response and not what competitors have developed to be proactive customer focused. The public bathrooms regularly ran out of towels no matter the area. Very disappointing experience. Sadly the new way to helping such resorts address are these ratings versus management easily spotting these trouble spots.

  • David A :
The best adults only all inclusive resort in Cancun

Me and my wife have been going to Cancun for the past for 17 years twice a year and have been to many of the resorts in the area and in April of 2016 we found Live Aqua, we have visited the resort twice now and 3 more visits in 2018. Live Aqua staff will do everything and anything to accommodate you to make your stay unbelievable. When we were there a few weeks ago we wanted to watch a football game at one of the bars, so Valerie Van Rooij from the resort asked us if we wanted pizza's for the game👍🏻it was a great night except for the GB Packers loss. Next, at any of the restaurants if there is something that is not on the menu just and they will do there best to get what you want Hidden garden, Azul, and Italian restaurants are all awsome, look for Aaron Alu Abraham at Azul restaurant or buffet in the morning he is the best server, i wish he was back serving on the pool deck and beach you never sit empty handed while enjoying the sun. Look for Jonathan Chaire at the buffet he will treat you rite. If you need anything at the pool or beach look for Ashley Salvador Garcia you will find him at the towel hut he will do anything to make you feel at home. Its a very clean resort food and drinks are great. They don't have a ton of entertainment but when they do usually 2 times a week, it is great live music that is worth checking out. Great place for rest and relaxation.

  • Karin R : Burlington
Sun and Relaxation

Great few days at the Live Aqua! Whole place smells wonderful as they have essential oil burners everywhere, including the rooms! Great service and food. Was especially thrilled with the cabana rental...$60 bucks but comes with an AMAZING 20 minute foot-rub! Talk about decadent! This resort is good for relaxing, bad if you want lots of games and activities. Also not a ton of entertainment in the evenings which I have enjoyed at other resorts. Overall great experience. Best meal at Mb restaurant!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • All meals
  • A la carte dinner
  • 24 hour Room Service
  • All drinks, domestic and select international brand liquor
  • Daily activities
  • Cooking classes
  • Tennis
  • Beach volleyball
  • Table tennis
  • Billiards
  • 371 rooms
  • 9 Restaurants
  • 3 Bars
  • 7 Pools
  • Fitness facilities
  • Tennis courts
  • Shops (fee)
  • Medical service (fee)
  • Internet access
  • Spa (fee)
  • Daily activities
  • Nightly Entertainment

Deluxe Room

  • 1 king  or 2 double beds
  • Ocean front, ocean view or garden view options available
  • Balcony or terrace options available
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Aqua Club

  • 1 king or 2 double beds
  • Panoramic ocean views
  • Exclusive access to Aqua Club
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Viento Suite

  • 2 room suites
  • Ocean views
  • 2 balconies
  • Hydrotherapy area
  • Whirlpool bath
  • Pressure shower
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Aqua Suite

  • 2 room suites
  • Ocean views
  • Private terrace
  • Hydrotherapy Jacuzzi
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Tierra Suite

  • 2 room suites, one with king sized bed and living room
  • Ocean views
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Fuego Suite

  • 1 suite with living room
  • Hydrotherapy Jacuzzi
  • Private terrace
  • Ocean and lagoon views
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Presidential Suite

  • 2 bedrooms
  • 1 king bed and 2 queen beds
  • Two full bathrooms
  • Dressing room
  • Ocean and lagoon views
  • Seperate living room
  • Dining space
  • Bar
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Restaurants

Azur

  • Buffet for lunch and dinner
  • Mediterranean fusion

MB

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Sea Corner

  • A la carte for lunch
  • Seafood

Varenna

  • A la carte
  • Italian

In Laa'kech Lobster and Grill

  • A la carte for dinner
  • Grill and Seafood
  • Reservations required
  • Surcharge of $65.00 USD per person

Siete

  • A la carte for breakfast, buffet for lunch and dinner
  • Mexican

Hidden Garden

  • A la carte for dinner
  • Asian cuisine

Sushi Station

  • Sushi bar

Cafe Deli Boutique

  • Coffee shop

Bars

  • AKA Cocktail bar
  • Pool Club Bar
  • Egos Lounge

Live Aqua Cancun offers the following Spa Aqua facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Sauna
  • Steam room

Massages

  • Swedish massage
  • Four hands massage
  • Magic Indian massage
  • Polynesian moisturizing massage
  • Hot stone massage
  • Hot compress massage

Facial treatments

  • Luxury caviar facial
  • Hydra facial
  • Mini facial
  • Facial for him
  • Sensitive skin facial

Wraps

  • Choco-coconut wrap
  • Coffee and seaweed extract wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Make up
  • Hydrotherapy
Honeymoon Bonus - Wedding and Honeymoon packages are available. Please inquire for more details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Live Aqua Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Live Aqua Cancun All Inclusive
Blvd Kukulcan KM 12.5 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.