Live Aqua Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
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  • Bonus
Our Opinion

This resort is incredibly fitting for those who are looking for high-end service and luxury amenities. The Live Aqua Cancun does not fall short on top-notch elements. From the time that guests enter the resort, to when they check-out, they are greeted with the most pleasant and attentive staff. This is a resort that is better suited for those who are wanting lots of rest and relaxation. The resort is farther off from the main strip where a majority of the action happens. The rooms here are spacious and luxurious. One element that sets this resort apart from the rest is the small details and amenities that they offer to their guests during their stay. Both a la carte and buffet items are the best in quality compared to other resorts that you'd find along Cancun.


Overview
Live Aqua Cancun belongs to a new brand of high-end hotels in the luxury lifestyle market. This adults-only property breaks out from the traditional hotel concept and focuses instead on the specific luxurious lifestyle. Featuring an excellent location, right in the center of the Hotel Zone in Cancun, this impressive property is just a few steps from the main shopping mall in the city and has the beautiful Nichupte Lagoon on one side and the ocean on the other.

Location: Beachfront, 20 minutes from the Cancun International Airport, just a few steps away from the main strip.

Highlights
  • Adults-only
  • Free wifi throughout hotel
  • Seven swimming pools
  • Room service 24 hours a day
  • "Spa Aqua"

tripadvisor Traveler Reviews
  • Jkjokester : Dallas, Texas
Rest relaxation and fun

We absolutely have loved our stay here. The service is excellent and really sets it apart. Every morning the first place we stop at is the smoothie bar inside of Siete where we made friends with Marco. He is one of the friendliest people that works at this hotel. He made us feel so at home with his smile and smoothie recipe recommendations. We were also very lucky that Mauricio was our server at Siete. He is so nice and remembers what we like to drink. The food here is wonderful. Everything is fresh and inviting. The pools are magnificent. We really love this resort.

  • Ryan T :
As good as it gets!

Maybe it's because I've never been to an all inclusive resort or even tried out any other hotels in Cancun. However, coming to Live Aqua has definitely set a standard for me for AI resorts. Bathroom and bedroom were very clean, great view of the ocean for the terrace, bathroom supplies were refilled without even asking. I booked my room via a third party website and was unsure of check in time. I came in at 9AM and they said my room wasn't available until 3 PM, however they were accommodating and allowed me to check in to a room right then and there because we were only staying one night. More so, they allowed me to withdraw money directly through them rather than the ATM because I lost my debit card which was extremely helpful. Those were pluses for sure, but the service is definitely phenomenal as all the other reviews state. Everybody was willing to answer questions and direct us to the right places. Tipping isn't necessary but a little small tip goes a long way for the employees there.There's quite a lot of restaurants and cafes. I didn't try them all but I can say I enjoyed in order of favorite to least: Varenna, Siete 7, Azul. Don't try the sushi station if you've tried real sushi before.Every day they have some sort of activity. The night we went had a band come and play, which was very nice. The only thing I wish was better was if the ocean was clear of seaweed. But I don't think that is the hotel's problem.

  • Gabriella R : Ithaca, New York
Family trip

Our family had a great time in Cancun at Live Aqua. We enjoyed the buffet at Siete. The activities coordinator Fernanda was great. She showed me, my cousin, my mom, and 2 of my aunts how to make bracelets and even brought my cousin a bracelet she made herself when we saw her again later that week as a birthday present. Fernanda also played volleyball with us and some others at the resort. Overall Live Aqua was great with the unlimited food, resort activities, and the spa theme of the resort.

  • Tlashea : Tampa, Florida
This is how you vacation

I have to say this was one of the best vacations I've ever had. I specifically chose this resort as it advertised as being a place of relaxation and tranquility. This is exactly what I needed. Upon arrival we were swept away to the 5th floor. We were able to get a grand view of the resort and partake in a drink and small hors devours. We were greeted by Haiden who not only wasn't bad to look at, he had a charming personality. Once we finished our snack we were ready to head to our room. The room was clean, there was no odd odor and had a beautiful view of the resort and ocean. A lot of people make mention of the smell of the resort. Scents are not for everyone, but if you like aroma therapy this is the resort for you. There were some areas that the scent the was stronger than others, but I don't think it was anything to complain about. It's far better than smelling mildew or funk. The food was decent. We never had a problem being seated and the only restaurant we had to wait was the MB (when we finally found it). We waited maybe 30 minutes to be seated and of all the restaurants on the resort I'd have to say this is the only one I complained about. The service was very slow and it wasn't crowded. The food however was decent when you finally received it. Otherwise the Italian, Asian, Buffet and Mexican restaurants were wonderful. Keep in mind that a few of these restaurants are outdoor restaurants. You know what comes with being outside. There wasn't any major issues, but just something to note. The highlight and strong point of this resort is the pool area. It's where everyone wants to be. To have the view of the infinity pool is what everyone wants in their pictures. So at certain times of the day you have to catch the view with other patrons as they're in your photo background. Everyone was friendly and helpful. There are cabanas for rent for $60 and you get a combined total of 30 minute foot rub. That means if you're with your mate you get 15 and your mate gets 15. It's about $20 more if you want to go longer. Service was excellent and we didn't have to lift a finger for anything. I would have given this resort all 5 stars but I took one away for the lack of entertainment. While they did have a band play somewhere on the resort every night, they didn't do much to make you aware of it and the music wasn't uplifting. It was more of a slow, mellow sound. The resort could benefit from having a small club like setting somewhere just for those who want to have a little fun if they choose. A DJ would be great for the late night folk that don't go to bed at 10 and want to still enjoy the resort and it's atmosphere.

  • Z36r : The Woodlands, Texas
Surprise engagement LIT UP THE BEACH!

Review of Hotel AquaWe returned from a four night stay at Live Aqua and we felt compelled to write our review of the hotel and our experiences.First and most importantly, our overall impression of the hotel experience was fabulous and deserves a very high recommendation 9.5/10.We were consistently amazed at the friendly and gracious attitude of all staff who helped us from our first minute in the lobby to our departure. Throughout our stay the feeling of agenuine caring attitude was felt for the room staff all the way to the General Manager Mr. Santamaria. We were amazed how easy it was to remember the names and faces of each of the staff who made us feel like royalty at every opportunity. That by itself speaks volumes.The facility itself was exactly what we had hoped for when we read hundreds of reviews about practically each hotel in Cancun. It was immediately peaceful and serene from its lobby architecture and the sounds of water everywhere combined with relaxing music and aromatherapy scents. Our corner terrace room on the fifth floor was elegant and luxurious with a 270 degree view of both the ocean and the bay. We could see both sunrise and sunset from the same balcony. We were only a few steps away from the VIP club which was the icing on the cake in terms of quality and staff attitude and service.The many infinity pools of various shapes and sizes were pristine, sparkling clean, heated and well maintained. No empty glasses or food on the sides or piles of towels strewn about. At any time of the day the area looked fresh and inviting. Somehow despite being nearly fully booked there never seemed to be a line or crowd that made us feel that the place was congested. This was the case at all the amenities including the restaurants At each opportunity to experience the food, either from the restaurants, buffets, or other self service areas, the presentation, quality and freshness were exemplary. “Siete” one of the restaurants that we visited three times featured an incredible assortment of cold and hot dishes with a detail in the presentation that far exceeded anything we thought possible with an all inclusive. We appreciated the striking visual appeal of carefully arranged pieces of fruit or dainty slices of cheese set in shallow plates or salmon and peppered raw tune on slate tiles.The trip will be more memorable because of the surprise marriage proposal discretely arranged with the concierge who was in touch with me before we ever arrived at the facility. I wanted a private yet dramatic declaration “lit up in the sand” and that is exactly what we got. The staff who helped me and shared in the joy of the occasion truly made us feel like family and we were basically sworn to come back for the honeymoon! We will most certainly be back for another wonderful week.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • All meals
  • A la carte dinner
  • 24 hour Room Service
  • All drinks, domestic and select international brand liquor
  • Daily activities
  • Cooking classes
  • Tennis
  • Beach volleyball
  • Table tennis
  • Billiards
  • 371 rooms
  • 9 Restaurants
  • 3 Bars
  • 7 Pools
  • Fitness facilities
  • Tennis courts
  • Shops (fee)
  • Medical service (fee)
  • Internet access
  • Spa (fee)
  • Daily activities
  • Nightly Entertainment

Deluxe Room

  • 1 king  or 2 double beds
  • Ocean front, ocean view or garden view options available
  • Balcony or terrace options available
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Aqua Club

  • 1 king or 2 double beds
  • Panoramic ocean views
  • Exclusive access to Aqua Club
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Viento Suite

  • 2 room suites
  • Ocean views
  • 2 balconies
  • Hydrotherapy area
  • Whirlpool bath
  • Pressure shower
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Aqua Suite

  • 2 room suites
  • Ocean views
  • Private terrace
  • Hydrotherapy Jacuzzi
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Tierra Suite

  • 2 room suites, one with king sized bed and living room
  • Ocean views
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Fuego Suite

  • 1 suite with living room
  • Hydrotherapy Jacuzzi
  • Private terrace
  • Ocean and lagoon views
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Presidential Suite

  • 2 bedrooms
  • 1 king bed and 2 queen beds
  • Two full bathrooms
  • Dressing room
  • Ocean and lagoon views
  • Seperate living room
  • Dining space
  • Bar
  • Aromatherapy menu
  • Individual climate control
  • LCD flat screen TV with cable 
  • Two telephones 
  • Bathroom telephone
  • Bedside table and work station
  • High speed Internet access
  • Radio alarm clock
  • i-Home
  • TV and DVD audio outlet in the bathroom
  • Electronic safe deposit box 
  • Bathroom amenities
  • Separate bath and shower areas
  • Hair dryer
  • Vanity mirror
  • Gourmet coffee
  • Ironing board and iron
  • Bathroom scale
  • Mini bar

Restaurants

Azur

  • Buffet for lunch and dinner
  • Mediterranean fusion

MB

  • A la carte for dinner
  • Mexican
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Sea Corner

  • A la carte for lunch
  • Seafood

Varenna

  • A la carte
  • Italian

In Laa'kech Lobster and Grill

  • A la carte for dinner
  • Grill and Seafood
  • Reservations required
  • Surcharge of $65.00 USD per person

Siete

  • A la carte for breakfast, buffet for lunch and dinner
  • Mexican

Hidden Garden

  • A la carte for dinner
  • Asian cuisine

Sushi Station

  • Sushi bar

Cafe Deli Boutique

  • Coffee shop

Bars

  • AKA Cocktail bar
  • Pool Club Bar
  • Egos Lounge

Live Aqua Cancun offers the following Spa Aqua facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Sauna
  • Steam room

Massages

  • Swedish massage
  • Four hands massage
  • Magic Indian massage
  • Polynesian moisturizing massage
  • Hot stone massage
  • Hot compress massage

Facial treatments

  • Luxury caviar facial
  • Hydra facial
  • Mini facial
  • Facial for him
  • Sensitive skin facial

Wraps

  • Choco-coconut wrap
  • Coffee and seaweed extract wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Make up
  • Hydrotherapy
Honeymoon Bonus - Wedding and Honeymoon packages are available. Please inquire for more details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Live Aqua Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Live Aqua Cancun All Inclusive
Blvd Kukulcan KM 12.5 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.