- What's Included
- Restaurants & Bars
The Oasis Smart is an OK hotel to stay at in Cancun. This place is more fitting for those who are in Cancun for business rather than leisure. It is highly recommended that travelers who are looking for a peaceful night's sleep, to request a room near the hotel zone, as a majority of the rooms are situated near the city (making for an incredibly disruptive sleep). The food options here are OK. While the quality of the food is good, the choices get a little redundant. They also don't carry a variety of food. While the rooms are clean, they are in need of a good upgrade (there have been reports of chipped paint and broken in-suite appliances). For those who have a busy itinerary, will be out of the resort grounds often, or those doing a short-term stay in Cancun, The Oasis Smart is a good hotel to get you by. However, for the price you pay, it's better to look at other options along Cancun.
- Free WiFi throughout hotel
- All Inclusive 24 hours
- Smart car rental
- Business centre
The room was nice and clean and the staff was very friendly. English was spoken little so there were some communication barriers but none which we couldn't overcome. The location is ideal if you want to be in the heart of the city. It was busy and crowded near us. The pool, jacuzzi and breakfast were amazing. The only downside for us was the AC in the room did not cooperate. It wouldn't cool much and when I asked the front desk to send someone to fix it, no one ever showed.
This place is really good with the services it provides. I would just read what they actually provide very carefully to avoid disappointment. The rooms are in beyond perfect condition as the cleaning staff I feel are incredible at what they do. The staff is very kind and friendly. One huge downfall.. those sirens at night... I have no idea what they are and most likely not the resorts fault, but if you are a light sleeper it definitely is not the place for you as they go off throughout the night. I would suggest relocating or better sound insulation as it is pretty bad.Thanks,
Stayed at Oh! A few months ago. This review will be almost identical. I will begin with the bad:1-elevator never works. Doesn't matter to me but fix the problem for people on top floors. 2-service is pretty much non-existent. At breakfast, it's tough to get coffee refills. At the pool, it's almost impossible to get drinks even if not busy. Pool bar rarely open. When open, no OJ? Crazy. 3-shower curtain too short. But hey - Oh! Didn't have one! Water gets all over the floor. Lower the rod. 4-the 24 hour place only served non-standard coffee. (Snacks looked good though)5-no butter. Hello- people want to butter their toast!6-why have that club? Smaller than it used to be. Never open, no patrons. Close it and use the space for staff training. 7-hot tubs for adults only but kids always in them. If you have rules ENFORCE THEM. Oh wait - rarely any staff in pool area. The good:Pleasant staff. When present, they are top notch. Great pool area; plenty of sun, shade, seats and towels. Food is good. Drinks are good. Everything is cheap. Beautiful room. AC goes on and off but decent. Cleaning service - fantastic. Safe holds a laptop! Walking distance to good restaurants. Free parking with nice guards. Good gym. Better than most hotels. I will stay here again. I love the pool. And gym. And the rooms! And food! I just want to be able to get coffee in the am and drinks at the pool all day. But please get a longer shower curtain and train the staff. Smart and Oh! are the nicest hotels downtown with best pool area. Fix a few things and you'll be even better.
Very well located near a lot of restaurants, supermarket and shopping centre. The hotel is under refurbishment, for this reason was a little bit noisy during the day, if you prefer a quite area do not stay there, the avenue is quite noisy as well. Poor breakfast.
Aug 21-26, 2017 I recently stood at this hotel and I was very pleased with the service the hotel provided us with. The staff at the lobby were helped and go through details of my reservation. Since I had free breakfast with my room, they told me where I had to go to get my meal plus the hotel offers free parking for those who are renting a car like myself. The parking is located around the corner from the hotel, it's not huge but you will always find parking. The rooms were clean and you get bottled water when they clean the room. The breakfast is buffet style and there's a variety of food to chose from. Overall, my stay at Smart Oasis was great and will stay again in future trips to Cancun.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 119 rooms
- 2 Restaurants & 1 cafe
- 2 Bars
- Fitness centre
- Gift shop
- Internet access (fee)
- Exercise room
- Nightclub on location
- Golf nearby
- 1 king or 2 double beds
- Cable TV
- Mini-bar (fee)
- Ipod docking station
- Coffee/tea maker
- In-room safe (fee)
- Bathroom with shower
- Max occupancy 4
- Buffet for breakfast
The White Terrace
- A la carte for lunch and dinner
- Gastrobar and Sushi
Coffee & Me
- Crazy Hot Coyote Nightclub
- Pop Art Bar Lounge
Kids Deals - Kids under 13 stay & eat free when sharing a room with 2 adults; pay a special rate including airfare & transfers. Max 2 kids. Date restrictions apply.
Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.
Bonus - Oasis Smart guests will enjoy Oasis Palm as their "beach club" facility. Shuttle service is available.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Avenida Tulum Esq. Brisa s/n Col. Centro, Cancun 77500 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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