- What's Included
- Restaurants & Bars
The Oasis Smart is an OK hotel to stay at in Cancun. This place is more fitting for those who are in Cancun for business rather than leisure. It is highly recommended that travelers who are looking for a peaceful night's sleep, to request a room near the hotel zone, as a majority of the rooms are situated near the city (making for an incredibly disruptive sleep). The food options here are OK. While the quality of the food is good, the choices get a little redundant. They also don't carry a variety of food. While the rooms are clean, they are in need of a good upgrade (there have been reports of chipped paint and broken in-suite appliances). For those who have a busy itinerary, will be out of the resort grounds often, or those doing a short-term stay in Cancun, The Oasis Smart is a good hotel to get you by. However, for the price you pay, it's better to look at other options along Cancun.
- Free WiFi throughout hotel
- All Inclusive 24 hours
- Smart car rental
- Business centre
The staff at the reception was very poor and unhelpful. The customer service at Oasis is also horrible. My new bluetooth speaker disappeared from my room, so I tried to contact the manager when I got home. It took me almost 3 weeks and 15 e-mails to get a reply from them. However, they didn't care much for the loss.The smoke detector was out of battery and it made a beep very regularly. As the phone in my room did not work, I went down to ask them to change the battery. Nothing happened for an hour, so I went down again. Still nothing. It wasn't fix until I went down for the 4th time and spoke to the bellboy, that they finally sent someone to my room. It took 4 hours to change the battery. However, when I spoke to the manager he claimed I was lying stating that it was fixed in less then 10 minutes.The biggest problem however was that the electricity went off our last night. It was off the whole night, so no air condition and no lights. We woke up at 5 am for our flight, still no lights. I asked the reception for a flashlight to make sure we didn't forget something in our dark room (My phone was dead as I couldn't charge it in the night). He said they didn't have a flashlight, and he really didn't care about our problem. Not a single apology. He even lied that the power had been put on again just to get rid of me from the reception. I have stayed at Oh! The Urban Oasis before, the hotel next door to Smart - I highly recommend that you pay the extra 10$ difference and stay there. Nicer rooms and better staff.
It took the hotel staff 40 min to chevk us in. Hotel key kept failing to work. Right next to our room door there was this set if very dangerous stairs that woud have not been approved if in the USA. No bath tub and very old fashin shower. Old noisy matress
Good: pickup and drop to airport. Perfect a/c. Early check in. Hotel restaurant and room service menu is delicious and well priced. Pool area is amazing. Coffee shop. Clean room with amenities. Nearby supermarket, buses, walk to great restaurants, banks. Clean room and fresh towels everyday. The Bad: clogged sink, broken elevator, reception area people don't smile. No shuttle to beach unless you buy an all day single resort pass for 600 pesos. Bus to beach is 20 min. Mainstreet is loud unless you are on the 5th floor.
Good for the price! Nice and spacious room. Great breakfast, friendly staff, clean rooms and other areas. Wifi work fine. Convenient location to take public transportation. Waited too long to check in.
Our stay here was spectacular,from the very first day we were welcomed very warmly,the employees were all so nice and so professional from the receptionists to the bartenders to the waiters,we had a baby and they treated the baby so kindly,the live band was the best ever,music,food and margaritas as we swim,the room was clean and always restocked with supplies every day,mucho mucho gracias! Not to mention the awesome buffet breakfast,we shall miss it
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 119 rooms
- 2 Restaurants & 1 cafe
- 2 Bars
- Fitness centre
- Gift shop
- Internet access (fee)
- Exercise room
- Nightclub on location
- Golf nearby
- 1 king or 2 double beds
- Cable TV
- Mini-bar (fee)
- Ipod docking station
- Coffee/tea maker
- In-room safe (fee)
- Bathroom with shower
- Max occupancy 4
- Buffet for breakfast
The White Terrace
- A la carte for lunch and dinner
- Gastrobar and Sushi
Coffee & Me
- Crazy Hot Coyote Nightclub
- Pop Art Bar Lounge
Kids Deals - Kids under 13 stay & eat free when sharing a room with 2 adults; pay a special rate including airfare & transfers. Max 2 kids. Date restrictions apply.
Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.
Bonus - Oasis Smart guests will enjoy Oasis Palm as their "beach club" facility. Shuttle service is available.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Avenida Tulum Esq. Brisa s/n Col. Centro, Cancun 77500 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.