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Occidental Costa Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion

One of the better options for those looking for a budget-friendly resort in Cancun. The Occidental Costa Cancun is considered one of the better options to stay if you're looking for great value and quality. The resort grounds and rooms are pleasant and well-maintained by equally pleasant and knowledgeable staff. Great options to choose from with regards to food options. There is a 24hr self-serve snack bar -including drinks- that guests can access when the lobby bar closes. The pools are a little on the smaller side compared to other resorts. The resort is located in the heart of the resort strip in Cancun, so a lot of guests do report a lot more noise around the area than most locations. However, it's a great place for young travelers and couples who are looking a great economical resort that's in the heart of the action!


This beautiful beachfront Mediterranean-style resort is set on the sheltered bayside of the Caribbean overlooking Playa Linda. Enjoy renovated rooms decorated tastefully each with a French balcony. Occidental Costa Cancun is distinguished for its excellent service and personalized quality.

Location: On Playa Linda beach, in the heart of Cancun's hotel zone, 5 min to downtown, 25 min from the airport.

  • Large swimming pool
  • 3 a la carte restaurants, a buffet restaurant and 2 bars
  • Spa
  • Car hire (subject to charge)
  • 24-hour room service (subject to charge)
  • Babysitting service (subject to an extra charge)
  • Parking

tripadvisor Traveler Reviews
  • cgutcam :
Wish we could've skipped reception all together.

Ms. Araceli Pech at reception has a very poor sense of what customer service entails. Her lack of urgency and empathy towards guest is baffling. More over she becomes belligerent, disconnected of guests' priorities and completely indifferent towards guests when an issue is brought up to her. It is quite frustrating to see all of the hotel's staff hard work be tainted by the management ineptitude of one person.

  • SusanfromKeizer : Keizer, Oregon
GREAT staff and pool.

This is a wonderful hotel for a great price. The room we stayed in wasn't "new and improved" but very comfortable. The premises are perfection. Pool is clean and clear. Staff are great and do anything and everything to make your stay memorable. Didn't mind not having wifi...too many people can't put their pads, phones etc. down anyway. Try it, you'll like it...that is, talking to a human being that you are sitting with. The food was fine. Many choices and we could always find something good to eat. Some things were questionable so we just didn't eat them. Great bars and staff. Cancun is a lot warmer then we remembered. Lots of humidity too so just expect it. LOVED our vacation!

  • djtab314 : Saint Louis, Missouri

My experience at this resort was very pleasant. The staff was very friendly and kind. The pool was very clean and very fun to be in. I believe that for entertainment that there should be a DJ playing music throughout the day and night that would nice.

  • Rene P : Palm harbor Florida
wouldn't go back

Upon arrival we were not allowed to check into a room until 3 o'clock even though it was very low capacity and off-season for them. No big deal however upon getting in our room only three towels for four people and minibar was not stocked. Toilet sounded like a machine gun when you flushed it and ran all night. The food was OK and the restaurants but you had to make reservations by noon in order to eat anything except for buffet. Breakfast staff was excellent and bar staff was wonderful. Pool area is nice however very small. Beach area I would say is OK but very small and right next to A busy channel. If I was going there for the beach I would've been disappointed. Activities offered at resort were at least $10-$15 more per person on average. Overall the price was fair however I would've gladly paid more for better quality. It is approximately 45 minutes from airport however 10 to 15 minutes to downtown Cancun making it very convenient to get to activities. I would not choose to go back here as I have been to Cancun several times previous and I'm aware of the different levels of quality available for the same price.

  • mmegargee : Orlando, Florida
Great place with a few quirks

This was our first all inclusive resort so i dont have a lot to compare it to. So let me start there. I will start with the good and then the not so good. We arrived Thursday Sept 14th. We paid for a shuttle service ahead of time to pick us up from the airport to to take us back to the airport. It worked out great and helps you bypass all the people harassing you through the airport trying to get you to do timeshares. Walked out and they were waiting for us. We got to the resort and checked in very easily. Everyone we encountered at the front desk was OVERLY NICE and Helpful. They spoke English very well which was a big help to us! When you check in you have a "concierge" which shows you a map, gives you a free gift, tells you where everything is in the resort and books your first dinner for you. Just know that they also try to send you to one of their sister resorts for a free breakfast and "Marketing" aka more timeshare stuff. But we told her NO GRACIAS and that was the end of that.. So it wasnt a big deal. Our room was ready when we arrived. It was clean and cold.. Just what you need in the mexican heat. We went to the buffet for lunch which was very good. The food was fresh and the waiting staff was very attentive. The buffet was open from i think 7am until 10pm. You can go in anytime for food. Every night they have a different theme for dinner. Nothing we had in there was bad. There are also 3 different restaurants you can make a reservation at. The first night our concierge made our reservation for us at the "seafood" restaurant. Which is actually an Asian "seafood" infused restaurant. So that is a little misleading. It was OK to me. My husband liked it. The Pool is great, its very spacious but it does get a little warm in the heat of the day. Someone is constantly cleaning it which is very reassuring especially knowing how warm the water could get. The beach area has tons of seating under the palm trees which is great. The view is beautiful. The beach area is small. But that was never an issue. I think we were there during a slower time so it wasnt overly packed in the water for us. I could see maybe for spring break that it might be an issue. They are out cleaning it every morning to get all the sea weed from the sand. The entertainment staff were excellent at their jobs! They kept everyone having a good time. There is a big calendar on the wall with the different activites and times. Sometimes they are in the pool sometimes the beach. We got lucky and were there for Mexican Independence day!! They went all out and the food, vendors and entertainment were PHENOMENAL!!! We did not eat in the Italian or Mexican restaurants because we were fine with the buffet. There is a bus stop right outside the resort which is 1USD per person to take anywhere. BE WARNED they drive CRAZY!! Like, you dont even have a chance to step in before they are pulling away, and same for getting off. But its very easy to navigate and the drivers were very helpful at figuring out our stops. I really have very little negative things to say about this resort. But i do have a few....1. The rooms could use a LITTLE upgrading. Some of the stuff seems old and warn. The bathroom tiles and walls seem like they have been patched and just look a little dirty. Im very particular about that stuff.. My husband could care less.2. The room smelled a little musty and it feels moist in the room. The sheets even feel damp. Im not sure what the cause of that is??3. Our room was facing a wall. I think it was the resort next door or some other building. But there is a HELICOPTER pad right there.. so randomly in the day when we were trying to nap, you get to hear this SUPER LOUD helicopter landing and taking off.. also, if you go to bed early.. beware because you can hear the nightly entertainment right from your bed. We solved these problems by bringing ear plugs with us.. so make sure and do that!!4.BOTTLED WATER!!! its HOT in Mexico so you need to hydrate all day!! They restock your fridge daily but i drink WAY more than they supplied. and when we asked for more at the bar, we were just told that we can only have whats in our room. 5. I hate that you have to pay for wifi.. I really think in an all inclusive resort, WIFI should be included. if these 5 things were fixed our trip would have literally been flawless.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet or a la carte breakfast, lunch and dinner daily (including fine cuts and shrimp, a surcharge applies for lobster)
  • 24 hr room service
  • 24 hr Club offering self-service drinks & snacks
  • Unlimited Domestic & select International drinks from 9am-Midnight
  • Waiter service by pool & beach
  • Boogie boards
  • Kayak tours to the lagoon
  • Introductory scuba diving lesson in pool
  • Use of fitness centre and use of sauna, steam room, cold plunge & jacuzzi in the Spa
  • Daily activities for adults & kids
  • Nightly entertainment
  • 358 renovated rooms
  • Buffet restaurant & 3 a la carte restaurants
  • Bars
  • Large free-form pool
  • Fitness centre
  • Spa (fee)
  • Watersports
  • Golf nearby
  • Gift shop
  • WiFi (fee)

Double Rooms 

  • 1 king or 2 doubles beds
  • Air-conditioning
  • Ceiling fan
  • Satellite TV with CD/DVD player
  • Mini-bar w/soft drinks, beer & bottled water
  • Coffeemaker
  • Iron & ironing board
  • Bathroom w/shower
  • Hairdryer
  • Max occupancy 4 persons
  • Option of terrace and ocean view

Junior Suites 

  • 1 king bed
  • Air-conditioning
  • Ceiling fan
  • Satellite TV with CD/DVD player
  • Mini-bar w/soft drinks, beer & bottled water
  • Coffeemaker
  • Iron & ironing board
  • Bathroom w/shower
  • Hairdryer
  • Max occupancy 2 persons
  • Private terrace with hot tub
  • Ocean view


La Claraboya

  • A la carte and buffet for breakfast, lunch and dinner
  • International


  • Buffet for breakfast, lunch and dinner
  • International

Mexico Lindo

  • A la carte for dinner
  • Mexican
  • Reservations required

Don Quijote

  • A la carte for dinner
  • Spanish
  • Reservations required


  • Lobby bar
  • Beach bar
Kids Stay and Eat Free - Kids 2-5 yrs Stay, Play & Eat FREE when sharing with 2 adults. Just pay a special airfare! Kids 6-12 yrs pay child price.

For the Kids - Kids 4-12 can enjoy supervised activities at the Kids' Club.

Occidental Costa Cancun offers the following Spa facilities and treatments:


  • Turkish bath
  • Sauna
  • Massage room
  • Beauty salon 
  • Fitness centre


  • Swedish massage
  • Deep tissue massage
  • Slimming massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • Moisturizer facial
  • Royal jelly & vitamin C
  • For men
  • Aftersun treatment
  • Purifying facial

Other treatments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up
  • Hair
  • Hydrotherapy
Honeymooners - Receive a room upgrade (based on availability at time of check-in) and a bottle of Domestic wine & fruit basket. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Occidental Costa Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Costa Cancun
Boulevard Kukulcan km. 4.5, Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.