Please Note: We will be open Feb 19 from 7am to 6pm PT for the statutory holiday taking place in several provinces.

Occidental Tucancun

Resort Map
DISCLAIMER : Escapes.ca makes every effort to ensure that the hotel information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Occidental Tucancun is a great budget-friendly option for those wanting to stay at the heart of the resort strip. The resort overall is good in quality. The rooms are cleaned and mini-bar stocked regularly. Resort grounds including the pool are well-maintained. The food options were OK. The choices were limited over time with the buffet restaurant. Make sure to check out the Mexican and seafood a la carte restaurants. The one thing that makes this resort stand out from others is their staff. The staff are undoubtedly what make this resort. They're incredibly attentive and ensure that you're getting the most out of your stay. The entertainment staff in particular are super fun and helpful, especially if you're looking to experience the nightlife around Cancun.


Overview
This lovely beachfront resort is adjacent to Cancun's largest shopping center, Plaza Kukulkan and only a 5 minute walk to La Isla, the hottest outdoor mall! The Occidental Tucancun is a fun all-inclusive resort offering a wide variety of culinary delights, activities and sports in a care-free and relaxed setting.

Location: On the beach in the hotel zone, 10 min to the bar/disco zone, 25 min from downtown and the airport.

Highlights
  • Room service  24 hours a day
  • Kids club
  • Four restaurants and four bars
  • Three swimming pools
  • Sports facilities
  • Spa

tripadvisor Traveler Reviews
  • Pete J : Onalaska, Wisconsin
The amazing employees make this hotel special!

We chose this hotel because of the value. We arrived and were quickly assisted at the front desk by Abigail. She was quite helpful and found us a wonderful room in the north tower. It was a bay view room on the 6th floor. The housekeeping staff kept the room clean and tidy. It was never difficult to find chairs at the pool or on the beach. The gym is small but has all you need for a quick workout. The equipment looked new and worked well; could open a bit earlier though. The service at the bars and restaurants was amazing. Felix and Alex at the lobby bar run their tails off. Antonio Lexi and Max at the pool bars kept us refreshed with drinks of any variety. Julio in the Mexican restaurant treated us to two wonderful meals with exceptional service. The food quality at the buffets was mediocre. Where is the bacon on the breakfast buffet? I didn't get this physique without eating a pound of bacon a day on vacation :) It was a long wait in the Italian restaurant for the pasta bar. Could have used more than one chef and more than one colander for warming the noodles. The beach is beautiful but because of the wind and waves could only go in the water one day but that is certainly not the hotels fault. One comment for the guests, open your billfolds on occasion and reward exceptional service; we didn't see this happen very often yet people were so demanding. Thanks for a great stay!

  • Christina P :
Very meh.

The food is not good at all. The beach and adult only pool was great. The location is also very convenient. We went into town a few days and had food that blew us away. I don't understand why they can't have any flavour at the buffet-- everything is just super bland. Also the air conditioning needs servicing. I travelled with 5 friends in different rooms and we all had issues with dampness in our rooms, despite blasting the air conditioning. My room was set to 18ºC (which is ridiculously cold) and all the clothes in my room were always a little damp feeling.

  • Jwelliott84 : Dallas, Texas
Great location and staff

Staff was very kind and accommodating. Room was always very clean with a great ocean view! The food wasn’t great but we were mainly there for the drinks and the beach anyway. Nelly Martinez at the lobby bar was amazing! So sweet and personal.

  • fametrim : Winnipeg, Canada
Awesome 1st Time Experience in Cancun

My husband and I stayed here for 6 days and 5 nights starting Feb 1, 2018. It was his first time outside of Canada and my first time in Mexico. Not knowing what to expect our travel agent booked us at Occidental Tucancun. Our hotel room had a Mexican flare to it with a balcony view of the lagoon. This was still a great view as we were only in our room to sleep, change and shower. The hotel itself was on the ocean with a view of paradise. The beach was beautiful and sandy. We even were able to pick sea shells. There were 3 pools, 1 was quite busy with kids so we chose to spend our pool time at the adult pool relaxing and enjoying the swim up bar. There is a shopping mall right across the street from the hotel with many amenities like souvenir shops, grocery store, and our favorite Harley Davidson Cancun. Our favorite experience was in the lobby bar with the staff. We could not have enjoyed ourselves as much without Nelly Mtz aka Speedy Gonzales!!. She is an awesome waitress and treated as like royalty! She was always busy serving but made sure whenever my husband and I needed a beverage she was there with them. And we spent a lot of time in the lobby bar in the evenings. And if Nelly was not serving, Dolly was there for us with our drinks as well. We thoroughly enjoyed talking with Nelly at times and her dedicated service we enjoyed our experience that much more!!! When ever we return to Cancun, we will definitely stay at the Occidental Tucancun again and hope to see Nelly's smiling face.

  • stanna943 :
Beautiful -even with the Street View room

The ONLY reason this hotel wouldnt get a 5 Star is because there was nothing to do after 10pm other than drink in the lobby bar. Which was fine for me but there were some nights I would have liked to change it up. I was a bit nervous when I booked a “Street “View” room, and emailed Nadia at the hotel a few times. She always responded to my questions and concerns. One of which was that I had hoped the room had a safe. She confirmed it would have a safe - and sure enough, it did. We didn’t have to pay extra either, like it suggests on some other reviews. So, my Street View room. What does that mean? It means you will be on the first or 2nd floor. My room was on the second floor, and we saw mostly the back of the mall. But, there is s sliver of the lagoon we could see, and got some very pretty sunsets. I was quite impressed with my “lower end” room. It wAs very spacious, had a king sized bed, and a big balcony. The bed and pillows were super comfortable as well. I’d book this room again, no worries there. This hotel is beautiful! So many different areas to hang out in. We never had to fight for a lounger, there are so many everywhere. The staff works hard to keep this resort in pristine condition. Food. I was a bit surprised to find the buffets on the small side. I’m used to just walking in and grabbing some grub, but here you wait to be seated and the size of the buffet is on the smaller side. That being said, the food selection every day was great, and the QUALITY of the food was amazing. There are two buffets to choose from, both great. The pools were good because there was a variety to pick from. Each had its own vibe. There was the party pool where parents with kids hung out. Music and entertainment team can be found there. Then there is the quiet adults only swim up bar. So relaxing. It’s also the deeper of the three pools, and the perfect shape to swim some laps in. The infinity pool is in the middle. The views from here were the best. I brought my own music and this is where I was when I was in the mood to socialize. The ocean. Amazing! I loved jumping into the waves everyday. It calms down every afternoon so then you just get the swells. They had a red flag most days, sometimes red and yellow, but there were always people in there, including me, having a blast. There is a big stretch where it’s really shallow, and the little kids loved this. They could still play with the “waves” but the water would only be up to a 4 year olds knees. It was cute

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited House Wine with dinner, Domestic beer & drinks from 10am-2am
  • Non-motorized watersports at nearby Aqua World Marina
  • Snorkeling
  • Pedal boats
  • Daytime tennis
  • Volleyball
  • Soccer
  • Billiards
  • Games room
  • Fitness centre
  • Daily activity
  • Nightly entertainment
  • 336 rooms in two 7 storey buildings
  • 4 restaurants
  • Snack bar
  • 3 pool bars and 1 lobby bar
  • 3 swimming pools
  • Tennis court
  • Gift shop
  • Theatre
  • Exercise room
  • Games room
  • Massage services (fee)
  • Babysitting services (fee)
  • Golf nearby

Double

  • 1 king or 2 single beds
  • Individually-controlled A/C
  • LCD TV with cable
  • Toiletries
  • Safe
  • Coffee maker
  • Minibar
  • Maximum occupancy 4 people (maximum 2 children)

Double Ocean Front

  • 1 king or 2 single beds
  • Individually-controlled A/C
  • LCD TV with cable
  • Toiletries
  • Safe
  • Coffee maker
  • Minibar
  • Ocean view
  • Maximum occupancy 4 people (maximum 2 children)

Double Ocean Front Club Premium

  • 1 king or 2 single beds
  • Large balcony
  • Individually-controlled A/C
  • LCD TV with cable
  • Toiletries
  • Safe
  • Coffee maker
  • Minibar
  • Bathrobe and slippers
  • Ocean view
  • Maximum occupancy 4 people (maximum 2 children)

Family Ocean Front Club Premium

  • 1 king and 2 double beds
  • Terrace
  • Two fully-equipped bathrooms
  • Hairdryer
  • Individually-controlled A/C
  • LCD TV with cable
  • Toiletries
  • Safe
  • Coffee maker
  • Bathrobe and slippers
  • Ocean view
  • Maximum occupancy 6 people (maximum 3 children)

Suite Ocean Front Club Premium

  • 1 king bed
  • Terrace
  • Hairdryer
  • Individually-controlled A/C
  • 2 LCD TVs with cable
  • Alarm clock
  • Toiletries
  • Safe
  • Bathrobe and slippers
  • Ocean view
  • Maximum occupancy 2 people 

Master Suite Ocean View Club Premium

  • 1 king and 2 double beds
  • Terrace
  • Two fully-equipped bathrooms
  • Hairdryer
  • Individually-controlled A/C
  • 2 LCD TVs with cable
  • Toiletries
  • Safe
  • Coffee maker
  • Bathrobe and slippers
  • Dinner in the room
  • Ocean view
  • Maximum occupancy 6 people (maximum 3 children)

Restaurants

Mallorca

  • Buffet for breakfast, lunch and dinner
  • International

La Claraboya

  • Buffet for breakfast, lunch and dinner
  • International

Mexico Lindo

  • A la carte for dinner
  • Mexican
  • Reservations required
  • Dress code is dressy casual (long trousers for gentlmen)

La Trattoria

  • A la carte for dinner
  • Italian
  • Reservations required
  • Dress code is dressy casual (long trousers for gentlemen)

Bars

  • Lobby Bar
  • Bar Mojado Poolside bar
  • Bar Claraboya Poolside bar
  • Bar Guacamaya Poolside bar
Kids Deals - Children 2-12 pay a special kids' rate when sharing with adults.

Occidental Tucancun offers the following Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath

Massages

  • Sports massage
  • Aromatherapy massage
  • Couples massage
  • Reflexology massage
  • Shiatsu massage
  • Hot stone massage
  • Deep tissue massage

Facial treatments

  • Hydrating facial
  • Purifying facial
  • Balancing facial
  • Nutritious facial
  • Vit C facial
  • Timexpert lift facial
  • Gentlemen's facial

Wraps

  • "Health for Life" mud wrap
  • Detox seaweed wrap
  • Chocolate wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hydrotherapy
Honeymoon Bonus - Bottle of sparkling wine and fruit basket in room and room upgrade (subject to availability). Marriage certificate dated within the last 3 months is required upon check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Occidental Tucancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Tucancun Beach
Blvd. Kukulkan Km 13.5 Lote 24, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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