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Omni Cancun Hotel & Villas

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
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Our Opinion

The OMNI Cancun Hotel is a promising hotel for those wanting to stay at the heart of Cancun. The grounds are a little underwhelming at first. The resort could use a little bit of an upgrade with regards to maintaining their grounds. However, a majority of the resort still holds promise. The food here is better than what you would expect at other all-Inclusive Resorts, especially the a la cartes. Be advised however, that the guest traffic of this resort goes in waves. There are certain times of the year when the resort is incredibly busy. Spring break specifically brings a huge group of young students, making for some very crowded pools during the day; and disruptive noise at night.


Overview
Mexican hospitality, personalized service, and the excellent beachfront location keep guests coming back to Omni Cancun year after year. A prime attraction is the three-level pool, surrounded by tropical gardens, which cascades down to the palm-lined beach. Pamper yourself at the full-service spa or with a soothing visit to the Jacuzzi Beach bar.

Location: On the beach in Cancun's hotel zone, 20 minutes from downtown Cancun and the airport.

Highlights
  • Three swimming pools
  • Room service 24 hours a day
  • Daily activities
  • Kids Club
  • "Omni Spa"



tripadvisor Traveler Reviews
  • Laura C : San Antonio, Texas
Overrated

We had read the great reviews and selected this place for a short, all inclusive, and much needed vacation. We are actually still here, arrived just over 24 hrs ago. We were met at the door, just as we stepped in the lobby by "Alex" with a clipboard who presented himself as hotel staff before we could make it to the front desk. Alex said there was no need to wait in line, he would check us in at the bar. My suspicions were confirmed when he started talking about "time share" type vacation clubs and insisted we come for a free breakfast and 90 " talk. Ive suffered through these things before, but we had a short time here and I kind of resented the fact that he kept us an hr. before we could get our room, being so tired from our journey, even though he was polite. We finally got our room (it is #1817, dont get this room) and noticed it was warm and punched the thermostat down lower. It never got below 78. The room is also on the end right next to the elevator, so we could hear folks getting off and on and there is a sitting area and house phone where people conglomerate and the sound reverberates. We decided after a noisy, restless night on a very hard bed, to sleep in instead of attending the breakfast. We complained to the front desk about the air and the noise. They did not offer another room, but sent a guy to check the a/c. They visually inspected it alright, but nothing was physically done. Guy said in Spanish tbat it was programmed like the rest of the hotel. So basically, they set the thermostat at a set temp, and guests cant change it. After trying to sleep late through elevator noise and conversations outside our door, we had a late breakfast, then saw Alex jn the lobby, who was upset and gruff and stated he loses $20 for people who dont attend the "program"..We went to the room, and then handed him the $20 bucks. (For..what?.Feeling guilty for not attending something we didnt want to go to on our vacation?). The beach is lovely as always, we have been to Cancun numerous times, and the waIt staff very friendly. The general dining buffets are above average. Skip the karaoke and casino nights, they are pretty lame. After spending the day at the beach, we went to our room to rest hefore dinner and a horrible drilling sound started above our room and persisted. I called the desk and was transferred 3 times to non English speakers to try to explain, but I dont think they understood. Heading to dinner we stopped at the desk, and once again complained about the noisy hot room. They sent someone, who did some poking around. Right now the thermostat is at 55 degrees and it is 76. We will have to be satisfied with that I suppose, its as good as it gets, and we were not offered another room...Dinner tonight was at Di Vincis and was very good. As I write this however, there is some kind of intemittent sqealing sound coming from a/c...Dare I complain again?. The hotel is quite empty, I dont see why they cant relocate us...I wanted to relax and sleep in on my vacation, but its not going to happen, between the faulty, noisy a/c, the hallway noises and hard beds. They claim to have bumped up customer service since the renovations this year, but I havent seen that, just a hard sell on the vacation club, the exception being the wait staff, which has been great. We wont he back here. The Marriott Casa Magna meal included plan was a better deal and we could sleep!...4 more nights of this to go!...There is no blanket on the bed, besides sheets, only the decorative bedspread is available, and goodness knows where thats been,! Looks like housekeeping forgot to leave coffee for the machine too, so had to call for those...and so it goes. My advice, if your budget allows,, choose the Casa Magna Marriott, JW Marriott or Ritz Carlton instead if you really want to relax..skip this place unless you can rent a family villa, which I hear are great. If you do come here, definitely stay out of noisy room 1817!

  • beocoee : Ocoee, Tennessee
3 years in a row at Omni - Fantastic employees!!!

The rooms are great. We always choose the ocean view. We have always had the best experience with the employees. /Gerardo, Rita, and Linda have been our servers and i cannot say enough about them! They were so friendly and so attentive to all our needsLinda was our bartender last year and she was fantastic. We actually talked about her all year looking forward to seeing her again.This year Gerardo Pool and Rita were with us and i also could not believe the exceptional service we received from them.Gerardo would bring us water and ice before we would even have to ask. The drinks are fantastic and you feel so welcome there when you arrive..Juan is so nice and has remembered us every year. This just feels like home when we come. The only thing that i would recommend is more entertainment at night. They had several night of Kareoke while were there last week. Also, if they had more American food at night to choose from would be nice. However overall it was such a great trip and that is why we continue to come back.

  • Bruce C : Phoenix, Arizona, United States
Great All Inclusive

We really enjoyed the Omni. What stood out for us was the wonderful well maintained beach front including a great restaurant right on the beach. The Di Vinci and La Vista restaurants which were included had outstanding food and service. While the property could use some updateing, it was very clean and very well maintained both inside the buildings and outside as well. Staff was terrific. While the hotel did promote time share deals, when we expressed that we were not interested, we were left alone and were able to get all the info we needed directly from the concierge who was always available.Overall it was a great place to have a vacation.

  • 196maritzac : New York, United States
Never Again

To many restrictions on an All-Inclusive package. Some of the staff members were not pleasant to speak with. Breakfast at the hotel was really the only good thing to eat. The Asian and Viva Mexico were good. Drinks were watered down.

  • OneReviewWonder : Nottinghamshire, United Kingdom
A generally poor experience, definitely not for young families

I’m going to start with the good bits. The weather was really nice. Everything in the hotel was clean including the room, lobby, restaurants and pool area. One day we were at the beach early enough to see an army of people cleaning the seaweed off the beach leaving it perfectly clean, white and smooth. The sea was nice and warm (if a little choppy). The pool was also really warm (warmer towards the end of the day as it’s had the sun on it all day and they pump warm water into it all morning). There are beds around the pools, some of them under shaders, and the staff will come round offering you food and drinks from the pool bar which is really nice. It’s pretty much downhill from here.There are beds and shaders, but not enough - and those that there are, are usually all gone before 9am with people leaving their towels on them. Often we saw these reserved beds not being used until after lunch. The hotel supposedly has a policy against it but I saw no evidence of this being enforced..Then there’s the poolside entertainment. Credit to the team that seemed to go on all day every day, however I found the the content a bit boring. They seemed to reuse the same activities every day - each day they’d do a trivia quiz that reused the some of the same questions day after day. Many of these questions were geared towards Americans, which is understandable since they seemed to make up the majority of the guests at the hotel, but that pretty much excluded us from taking part (since I know nothing about American football or basketball). The staff themselves seemed to not really take the role of entertaining people seriously and generally speaking the execution of all the activities I witnessed seemed ill thought out or completely unplanned - which was especially surprising since they seemed to do the same thing every day.There was music blaring out from the entertainment desk all day which is something I usually don’t mind but is definitely not to everyone’s preference. The other pool was somewhat quieter, but the pool bar is only in the main pool. The music choice was somewhat odd. About half of the time the song choice felt appropriate, the rest of the time the song felt completely out of place on a sunny Mexican afternoon by the pool. Guns N’ Roses and Johnny Cash may be great artists but sitting by the pool listening to November Rain or Hurt felt very misplaced. Then there’s the profanities - this hotel may call itself family friendly, but if you have kids you definitely don’t want them exposed to the filth that comes out of their speakers. Even James Blunt’s “You’re Beautiful” was not the “flying high” version, but that’s tame compared with the vulgarity at times - when every other word is a swear word and one notable song I remembered had references to tighter lady parts being best and the murdering of police officers (I had to clean this up a lot to get it through the TP filters).If you ignore the entertainment that drifts between boring and offensive, and the lack of shaded beds, the pool area is very nice. The pools are a nice size and the surrounding areas are littered with bars and restaurants. There’s no ramp down to this from the hotel though. The main hotel lift only goes down as far as the lobby - the pool and restaurants are another flight of stairs down. This is probably fine for the majority of physically able guests, however we had a pushchair for our baby which we had to carry up and down this staircase, usually several times a day. There was another lift that went down to the pool level, but that was at the other end of the hotel, didn’t go all the way up to our floor, and required a fair walk outside to get to the pool and restaurants which is far from ideal if you’re trying to keep your kids out of the sun during the hottest part of the day, or if it’s raining (which did happen to us one day). This is hardly the worse inconvenience in the world, but certainly contributed to the overall unwelcoming feel of the holiday, and not what you expect from a 4 star resort.The main restaurant is right next to the main pool and you can sit outside which is nice. There’s also plenty of food, and plenty of variety - they tend to do themed food nights so you get a bit of variety throughout your stay. I don’t think anyone goes to an all inclusive buffet expecting the food to be incredible, but the food at the Omni was just bad. Everything had a really bland taste, which given my previous experience of Mexican food was definitely not what I expected. Throughout my stay I didn’t have one meal at the restaurant that left me thinking “that was really nice”. And yes I know, they have other restaurants…. we tried them too, their food tastes exactly the same. It’s like they cook everything in some nasty oil or gravy or something that just leaves everything tasting bad. This is except the burger and ribs at the poolside grill - which I very much enjoyed - except you have to be quick as they tend to stop serving food around the pool shortly after 3 if it’s quiet. The main restaurants don’t open until 6pm so there’s a fair gap where you can’t get any food.It’s also worth noting if you’re travelling with children that two of the four restaurants don’t allow children for the evening meal. All of the restaurants have dress codes with varying degrees of strictness - if you want to experience anything other than the basic restaurant check the dress codes on their website first (not that it tastes any different but you can get different views).Being a fan of bacon I was disappointed that there was none available at breakfast - mind you the sausages tasted so bad I probably wouldn’t have enjoyed the bacon anyway. On the day before we left we overheard the next table ask their waiter for some bacon - and he went to get some from the kitchen. WHAT? We were 8 days in by this point and I’d been wanting bacon every breakfast since we’d arrived. What is this? Some sort of secret menu only for those who know it’s there? Well, this irritated me, especially given I didn’t like anything they actually served. On our last day the waiter offered us chicken nuggets as a special order from the kitchen. Our two year old LOVES chicken nuggets - and had been surviving off bread, cheese, melon and cake for 10 days as she wouldn’t eat any of the other food there - why do they not put them out, or at least inform you that these foods are available?This brings us onto another general complaint: lack of information/communication. Did you know they provide towels for use around the pool/beach? We didn’t. We took towels with us, using up precious weight in our luggage, and even when we noticed everyone had the same towels, we had to look around to find the towel hut hidden out of the way. When we checked in we were given pretty much no information. We weren’t even told where the restaurants are - you have to find them yourself. We had no idea what evening entertainment was happening, but it did seem like something happened every night.On the hotel’s website it says it has a “no cash policy”. This makes sense for an all inclusive resort, where you’ve already paid for everything up front - yet, the reality is the exact opposite. Tipping is highly encouraged - even by the holiday rep on the transfer to the hotel. To make it worse, if you don’t tip, be prepared to be ignored. We experienced entire meals without being offered a drink, and waiting at the bar for 10 minutes while the barman serves everyone else - seriously - who takes money in the swimming pool with them? Apparently americans do, but it works - you get great service when you tip everyone for basically just doing their job. The hotel definitely encourages it, with tip jars and putting some select chefs out in the open so they can be tipped - like they’re doing any more work than the chefs that you don’t see? I walked into a toilet and there was a guy cleaning it and thought, maybe I should tip him because those toilets definitely are clean! The whole system seems weird and contradicts the hotels ‘no cash policy’. We only took a small amount of money with us expecting not to need it as we were all-inclusive, we ended up needing to exchange more money while we were there, just to maintain some level of service. This system actually managed to make the good service we received feel very false - every smile or helpful gesture from any member of staff came only out of the hope/expectation that you would give them a tip, just for doing their job.We spent plenty of time in the room - having young children we weren’t out late and we weren’t out in the peak of the sun much either. The decor was fairly dated with the exception of the shower/toilet that looked like it had been fairly recently refurbished. The toilet seat wouldn’t stay up and that made number ones more effort than they should have been. The shower was fine - it was warm and it was more than a dribble, but not by much. Somehow the water out of both the hot and cold taps in the sink was the same lukewarm temperature. A bath would have been helpful for young children. The beds were uncomfortable. When you were near the edge it would collapse under you, feeling like you were being pushed off the bed. The pillows were huge and firm, making them unusable unless you want neck ache.The air conditioning worked, the thermostat however didn’t, meaning it was either on, or off. Off meant the room was hot and humid, on meant it was ok for a while - but then became far too cold after an hour or so. This meant we were up in the night turning the air conditioning on and off to maintain a reasonable temperature. Is this what we should expect from a 4 star resort?There was a decent size TV in the room - though the quality of the signal was pretty poor and the volume levels were all over the place which made it very difficult to watch quietly without waking the kids. The TV also has it’s volume limited - presumably to avoid the neighbours from hearing it, however as the volume was all over the place, at max volume some channels were crazy loud, while others were barely audible. They should be concerned about noise though, since you can hear everything that’s going on in the next room. Someone was moving furniture around in the next room while our kids were sleeping during the day - they might as well have been dragging furniture across the floor in the same room as us. And when I say you can hear everything, more awkwardly you can also hear the bed squeaking next door - luckily our kids are too young to understand what’s going on there.The best bit about the room was the mini fridge that was restocked daily and included in the all-inclusive. However you don’t get much, you can’t chose what you get, and ours was annoyingly not restocked every day, which meant we had to go down to the bar to get bottles of water for our room. Housekeeping did a good job and everything in the room was clean, however they were very difficult to predict and seemed to come at a different time every day - one day this was not until after 5pm which was far too late for us as we needed towels to shower between spending the day in the pool/sea and going for lunch. They took away our bed quilts one day - they brought them back the next day but that was one cold night (we had to open the door to warm up!)The balcony was dangerous for children. The wall was low, and there were built in seats on each side that made it easy to climb up. It would have been really easy for our two year old to climb up and fall over.The hotel has free WIFI which is great - it is available all over the hotel including the main lobby areas, restaurants, rooms and around the pools. However they really need to look at their network infrastructure as it seems thoroughly inadequate. We received frequent drop outs and “failed to obtain IP address” errors - presumably because there are just too many devices on the network. It would appear that the entertainment staff also use the same WIFI network. Sometimes music around the pool would abruptly stop, to which they would blame the WIFI, and karaoke night was a joke - constantly waiting for the network so they could download the tracks they needed.There is a spa at this hotel, however we took one look at the prices and never gave it a second thought. The cheapest package being $275 (about £211) for two hours of treatments.We’re nearly done, but the worst is yet to come. On our last day our transfer to the airport wasn’t arriving until late afternoon, but you have to check out of your room by noon. We checked out just before 12. This is ok - we would enjoy a slow, late lunch, then relax in the admittedly very swankily decorated lobby enjoying the all inclusive drinks until our transfer would arrive. Upon checkout they take your wristband from you - we didn’t yet know what this meant. We later learned that this meant we were cut off from ALL all-inclusive benefits, including meals and drinks. We were denied entry to the main restaurant, and after getting a manager involved we managed to get them to concede an “exception” for our two children (aged six months and two years). Alas - us adults would not be fed, or given a drink until we got to the airport 5 hours later, which we would buy ourselves. To be honest from the attitude we received from the staff we felt lucky we were still able to loiter around in the air conditioned lobby until our transfer arrived, rather than being kicked out onto the 30+ degrees street.Ultimately we felt relieved when our transfer eventually arrived, grateful to be leaving the Omni hotel in Cancun. Needless to stay we will not be visiting this hotel again.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet or a la carte breakfast, lunch and dinner daily, reservations required for dinner
  • Snacks
  • 24 hr Room service
  • Unlimited Domestic and selected International drinks, House Wine included from 10am-1am
  • Selected non-motorized watersports at Aqua World
  • Kayaking
  • Pedal boats
  • Sailing
  • Daytime tennis
  • Volleyball
  • Fitness centre
  • Daily activities
  • Theme nights
  • 347 rooms
  • 7 restaurants with buffet and/or a la carte
  • 3 bars including 
  • 3 pools with waterfalls
  • Mega Jacuzzi
  • 2 tennis courts (lit - fee)
  • Groceries & sundries shop
  • Boutiques: Beachwear, Jewelry, Art & handicrafts and Watersports shop
  • Gift shop
  • Full service Spa, fitness and beauty center
  • Steam room
  • Babysitting service (fee)
  • Internet access
  • Business Centre (fee)
  • Scuba diving nearby
  • Golf nearby

Deluxe

  • 1 king or 2 double beds
  • Marble floors
  •  Complete marble bath
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Balcony 
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone
  • Lagoon or garden view

Premier

  • 1 king or 2 double beds
  • Marble floors
  •  Complete marble bath
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Balcony 
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone
  • Ocean view

Executive Suites

  • 1 king or 2 double beds
  • Living room
  • Wet bar
  • Marble floors
  • Complete marble bath
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Balcony 
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone
  • Ocean view

Presidential Suites

  • 1 king bed in master bedroom
  • Can connect to additional bedroom with two double beds
  • Jacuzzi bath
  • Located on the top floor
  • Living room
  • Dining room
  • Kitchen 
  • Guest bathroom
  • Rooftop terrace with lounge chairs
  • Marble floors
  • Complete marble bath
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Balcony 
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone
  • Ocean view

Villas

  • Three story with three bedrooms
  • Master bedroom has king bed, jetted tub and balcony
  • Kitchen 
  • Dining area
  • Living room
  • Terrace with access to pool/garden area
  • Marble floors
  • Complete marble baths
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone

Restaurants

La Vista

  • A la carte for dinner
  • International
  • This restaurant is not included in the all-inclusive dining package

Da Vinci

  • A la carte for dinner
  • Italian
  • Open to adults only (18+)
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

La Paloma

  • Buffet for breakfast and lunch, a la carte for dinner
  • Mexican

Pina Colada

  • A la carte for breakfast and lunch
  • Seafood

La Deva

  • A la carte for dinner
  • Indonesian
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Sushi Bar

  • A la carte for lunch
  • Sushi

Viva Mexico

  • Snack bar

Bars

  • Kuku's Jacuzzi Beach Bar
  • Lobby Bar
  • Pool Grill and Bar



Kids Deals - Under 6 Stay, Play & Eat Free when sharing a room with 2 adults on the All Inclusive plan. Max 2 children. Under 13 Stay Free on the No Meals plan when sharing a room with 2 adults. Max 2 children.


For the Kids - Separate Children's Pool, Daily Children's Activities, Kid's Program Ages 5-12 and Babysitting services (for a fee).

Omni Cancun Hotel and Villas offers the following Omni Spa facilities and treatments:

Facilities

  • Massage room
  • Gym
  • Beauty salon

Massages

  • Herbal massage
  • Omni massage
  • Aromatherapy massage
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Back massage
  • Reflexology massage
  • Couples massage

Facial treatments

  • Omni facial
  • Oxigenating  facial
  • Moisturizer facial
  • Deep cleansing facial
  • Facial for men
  • Sensitive skin facial

Wraps

  • Seaweed body wrap
  • Chocolate body wrap

Other treatments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up
  • Hair styling


Wedding Packages - Available, please inquire for further details.

Honeymoon Bonus - One bottle of wine per stay when dining at DaVinci's, La Paloma or Pizza Colada restaurant. One Full American breakfast in bed  (reservations made via Concierge). 15% discount off Spa Services. *Must present marriage certificate at check-in. Please request at the time of booking.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Omni Cancun Hotel & Villas
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Omni Cancun Resort & Villas
Blvd Kukulcan Km 16.5 Hotel Zone Cancun, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.