Omni Cancun Hotel & Villas

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The OMNI Cancun Hotel is a promising hotel for those wanting to stay at the heart of Cancun. The grounds are a little underwhelming at first. The resort could use a little bit of an upgrade with regards to maintaining their grounds. However, a majority of the resort still holds promise. The food here is better than what you would expect at other all-Inclusive Resorts, especially the a la cartes. Be advised however, that the guest traffic of this resort goes in waves. There are certain times of the year when the resort is incredibly busy. Spring break specifically brings a huge group of young students, making for some very crowded pools during the day; and disruptive noise at night.


Overview
Mexican hospitality, personalized service, and the excellent beachfront location keep guests coming back to Omni Cancun year after year. A prime attraction is the three-level pool, surrounded by tropical gardens, which cascades down to the palm-lined beach. Pamper yourself at the full-service spa or with a soothing visit to the Jacuzzi Beach bar.

Location: On the beach in Cancun's hotel zone, 20 minutes from downtown Cancun and the airport.

Highlights
  • Three swimming pools
  • Room service 24 hours a day
  • Daily activities
  • Kids Club
  • "Omni Spa"



tripadvisor Traveler Reviews
  • 2jipatel : New Brunswick, New Jersey
Omni Villa Cancun Mexico Experience

This is my review of our family (wify, 5yr old & 15 month old) vacation to celebrate 9th wedding anniversary at Omni Villa & Hotels in Cancun (All-Incl.). Our first visit to Cancun, MX. It was booked via Costco for 4 days, 5 nights Mid-October 2017. Booking with Costco quality and service were our top priority as I had spent days before researching (thanks to all tripadvisor reviews and if you are reading please provide your review) and reading reviews. October is great time to visit as the hotels and beaches are less crowded and service is great. We spent one day visiting Chichen Itza, one day exploring local downtown for shopping and other days at the hotel. This review is based on Stay, Food, Entertainment and Service. Overall our experience was comfortable, memorable, and pleasant and met the expectations. The Stay:Our check-in was at 3pm but we arrived at the hotel around 1pm and Saul greeted us with friendly smile and checked in swiftly. The room was great and ocean view (as promised per package) was simply amazing. The room was clean, fully air-conditioned, modern and more than adequate space for 2 adults and 2 young ones. The walls are pretty sound-proof and there was loud entertainment but once we closed the glass door you do not hear anything. Even at night we slept like baby with babies. Since this is All-Inclusive package, even mini bar is included (beer, water and soda) & re-stocked daily. If you need more water just ask for more and they give without any problems. The hotel has multiple pools and vast beachfront areas to relax and enjoy. They are clean and maintained very well on daily basis. Even on a sunny day we had no problems getting enough towels and beach chairs to relax. When I was booking the hotel had advisory indicating some renovation that may cause noise/disturbance so I was bit concerned but let me assure you that when we stayed we did not even notice that renovation was happening. Getting around to the pool areas, restaurants and to the beach is easy. Multiple steps and ramps located. There are multiple family pool areas and Jacuzzi with water jets that has safe amount of water depth for kids. The water is always 70-80 F warm and comfortable and plenty of chairs with umbrellas available to relax. The beach has lifeguard on duty during swim hours and it is a safe environment to relax. FooD:Overall food and service quality and availability was fabulous. Lots of variety, always fresh and unique tastes are available. With 2 young kids we had no problems in area of food at any point in our stay. I have a 15-month-old boy and we were worried about his milk since there is only so much you can bring from the states. Well no worries here, all restaurant staff was very attentive and understanding every time we ask for warm milk in the bottle for the baby. Jorge or George was extremely helpful when we were eating for dinner and my son kept crying. He came and graciously took him around restaurant and he stopped crying. This was very nice and we really appreciated. There are about 5 different restaurants on-site: We experienced four of them. Viva Mexico has mini tacos for afternoon snacking, Pina colada, which is on the beach; it has Panini and some Mexican items like fish tacos. There is La Palma that serves breakfast, lunch and dinner (all buffet) depending on the day. During breakfast hours, the menu is pretty comprehensive and continental. You have wide array of choices from traditional American breakfast to freshly prepared menu, live omelet and healthy options to go. From opening early in the morning to open late at night with cozy and comfortable sitting in or outdoor makes truly enjoyable. For lunch and dinner buffet depending on the day they have particular theme menu (Arabic, French, Italian, etc.). La Pina has great dinner Mexican menu with live entertainment but you have reserve in advance. Entertainment:In terms of entertainment they always have something fun going on. There was a Mexican night theme at their theater and they performed cultural dance on the stage. During our stay they had karaoke, casino night, Caribbean night and art exhibition every evening. Then you have exquisite lobby to enjoy and relax even late at night. Service:Finally, the service was great as expected. No bad experiences here. Thanks to all personnel who made our vacation easy. The hotel and restaurant service staff was attentive, friendly and hard working. Since this was our wedding anniversary, I had notified the hotel when I booked it they provided courtesy champagne, and I think that was nice. One of the reasons, I wanted to make extra effort to provide the review was to let management know to that they recognize their strength and reward/compensate periodically and appropriately. Tips: 1. Resort Credit: Costco package comes with $50 credit. This credit can only be used in limitations - toward wine when you dine at the restaurants and for spa services. We wanted to utilize to babysitting for our young ones for few hours and it was not possible. If your package allows this credit make sure you have a plan on how you will use since there is no credit if you don’t use it. 2. Reservations: Upon check-in you will be provided with activity menu and list of the restaurants. Be sure to make reservation at restaurant in advance, as each restaurant is only open on certain days. 3. Alcohol: Since I am not a huge alcohol drinker this didn’t matter but as I read in other reviews, it is true that drinks at the bar are usually watered down so adjust your expectations. 4. Gratuity: Our package includes gratuity (though I am not sure how it is distributed to the hotel staff), however the workers in service industry live away from the family, make low wages and just like US rely upon tips. And though hotel policy states NO cash on premise be prepared to carry US dollars to provide tips for exceptional service.

  • fulmen : Morelia, Mexico
excelent stay

We stayed last year in this hotel and there were working in the lobby. We had noise in the room. We decided to come again. We got an upgrade room when we told the recepcionist about the noise in our past visit. We had a ocean view room.Service is excellent, everybody smiles at you and offer their services. The food is very good. The beach was clean.It is a hotel for relaxing. Small and cosy.

  • Mara M :
Awesome Vacation!!

I just got back from my trip to Omni Cancun and it was amazing! We stayed in one of the villas for 6 nights, it was great. The staff at this hotel were all so kind, funny, and overall amazing. Special shoutout to Paulina and Mauricio from the entertainment staff, they made sure we had an awesome time. Also the sushi bar was great, special shoutout to Antonio, he was a great bartender. The pool bar was where we spent most of our time hanging out with our awesome bartenders Esteban and Augustine. We loved being able to enjoy our drinks in the pool while listening to some great music. This hotel is nice and modern and the food is great. The service aspect is really what made our time so memorable. All the employees were so awesome.

  • Kseniya V :
Solid good hotel

We came here last week for 7 days.I can firmly say, that hotel is good- it is a solid 4* hotel, striving for better.Staff is very friendly ( except for one lady- I will tell in more details below) and helpful.Property is clean, may be not shine-bright clean, but neat. Food is of a good quality, though other tourist were saying to us, that other hotel nearby have much bigger choice of food- I guess we are not that much of eaters to feel bad about the food variety)There are basically 2 big pools only_ I only wish they had some kids pool with slides.Animation team is amazing- don't let those guys go)) They are very cool!Entertainment in general is good in the evenings.We had a weird incident with the Guest Relation lady- first we were invited for a talk ( all we wanted is some tours to the pyramids) at 9AM.That was scheduled for the next day after our arrival- we agreed to come, missed a sleep in chance- and the lady was late.We came back in 1,5 hours- and all we got was a rude behaviour and no information. She talked to us abruptly and at the end asked how long have we been living in Canada. I replied that 1.5 years and she asked:'Is this why your English is bad?"Well, I am not an English expert here, but 1) my language is way better than hers 2) even if it wasn't- that's the most rude and unprofessional thing to say.We left without further conversation and bought tour tickets from somebody else.I have no idea what that lady was doing- but that was very rude.

  • NewKid56 : Connecticut
Amazing Resort!!

I can't say enough good things about the Omni Resort. Hotel and grounds were just beautiful and immaculate - newly remodeled lobby and rooms. Check in was quick even when we arrived at the same time as a large group. Staff were amazing - always there for whatever you needed Food at every single restaurant was 5 star. Drinks were flowing and well made at every bar. Nightly entertainment was great...only one small criticism....start the shows at 9 instead of 8... that way guests will be able to have a later dinner. As far as some of the criticisms about the "time share" people in lobby.....simply say you are not interested upon arrival - that is when they try to catch you - you do not need to talk to them to get information about the resort - any staff member will help you with that. They will not bother you the rest of the vacation. We booked this vacation thru Costco Travel - excellent experience with that as well!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet or a la carte breakfast, lunch and dinner daily, reservations required for dinner
  • Snacks
  • 24 hr Room service
  • Unlimited Domestic and selected International drinks, House Wine included from 10am-1am
  • Selected non-motorized watersports at Aqua World
  • Kayaking
  • Pedal boats
  • Sailing
  • Daytime tennis
  • Volleyball
  • Fitness centre
  • Daily activities
  • Theme nights
  • 347 rooms
  • 7 restaurants with buffet and/or a la carte
  • 3 bars including 
  • 3 pools with waterfalls
  • Mega Jacuzzi
  • 2 tennis courts (lit - fee)
  • Groceries & sundries shop
  • Boutiques: Beachwear, Jewelry, Art & handicrafts and Watersports shop
  • Gift shop
  • Full service Spa, fitness and beauty center
  • Steam room
  • Babysitting service (fee)
  • Internet access
  • Business Centre (fee)
  • Scuba diving nearby
  • Golf nearby

Deluxe

  • 1 king or 2 double beds
  • Marble floors
  •  Complete marble bath
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Balcony 
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone
  • Lagoon or garden view

Premier

  • 1 king or 2 double beds
  • Marble floors
  •  Complete marble bath
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Balcony 
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone
  • Ocean view

Executive Suites

  • 1 king or 2 double beds
  • Living room
  • Wet bar
  • Marble floors
  • Complete marble bath
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Balcony 
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone
  • Ocean view

Presidential Suites

  • 1 king bed in master bedroom
  • Can connect to additional bedroom with two double beds
  • Jacuzzi bath
  • Located on the top floor
  • Living room
  • Dining room
  • Kitchen 
  • Guest bathroom
  • Rooftop terrace with lounge chairs
  • Marble floors
  • Complete marble bath
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Balcony 
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone
  • Ocean view

Villas

  • Three story with three bedrooms
  • Master bedroom has king bed, jetted tub and balcony
  • Kitchen 
  • Dining area
  • Living room
  • Terrace with access to pool/garden area
  • Marble floors
  • Complete marble baths
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone

Restaurants

La Vista

  • A la carte for dinner
  • International
  • This restaurant is not included in the all-inclusive dining package

Da Vinci

  • A la carte for dinner
  • Italian
  • Open to adults only (18+)
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

La Paloma

  • Buffet for breakfast and lunch, a la carte for dinner
  • Mexican

Pina Colada

  • A la carte for breakfast and lunch
  • Seafood

La Deva

  • A la carte for dinner
  • Indonesian
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Sushi Bar

  • A la carte for lunch
  • Sushi

Viva Mexico

  • Snack bar

Bars

  • Kuku's Jacuzzi Beach Bar
  • Lobby Bar
  • Pool Grill and Bar



Kids Deals - Under 6 Stay, Play & Eat Free when sharing a room with 2 adults on the All Inclusive plan. Max 2 children. Under 13 Stay Free on the No Meals plan when sharing a room with 2 adults. Max 2 children.


For the Kids - Separate Children's Pool, Daily Children's Activities, Kid's Program Ages 5-12 and Babysitting services (for a fee).

Omni Cancun Hotel and Villas offers the following Omni Spa facilities and treatments:

Facilities

  • Massage room
  • Gym
  • Beauty salon

Massages

  • Herbal massage
  • Omni massage
  • Aromatherapy massage
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Back massage
  • Reflexology massage
  • Couples massage

Facial treatments

  • Omni facial
  • Oxigenating  facial
  • Moisturizer facial
  • Deep cleansing facial
  • Facial for men
  • Sensitive skin facial

Wraps

  • Seaweed body wrap
  • Chocolate body wrap

Other treatments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up
  • Hair styling


Wedding Packages - Available, please inquire for further details.

Honeymoon Bonus - One bottle of wine per stay when dining at DaVinci's, La Paloma or Pizza Colada restaurant. One Full American breakfast in bed  (reservations made via Concierge). 15% discount off Spa Services. *Must present marriage certificate at check-in. Please request at the time of booking.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Omni Cancun Hotel & Villas
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Omni Cancun Resort & Villas
Blvd Kukulcan Km 16.5 Hotel Zone Cancun, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.