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Omni Cancun Hotel & Villas

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The OMNI Cancun Hotel is a promising hotel for those wanting to stay at the heart of Cancun. The grounds are a little underwhelming at first. The resort could use a little bit of an upgrade with regards to maintaining their grounds. However, a majority of the resort still holds promise. The food here is better than what you would expect at other all-Inclusive Resorts, especially the a la cartes. Be advised however, that the guest traffic of this resort goes in waves. There are certain times of the year when the resort is incredibly busy. Spring break specifically brings a huge group of young students, making for some very crowded pools during the day; and disruptive noise at night.


Overview
Mexican hospitality, personalized service, and the excellent beachfront location keep guests coming back to Omni Cancun year after year. A prime attraction is the three-level pool, surrounded by tropical gardens, which cascades down to the palm-lined beach. Pamper yourself at the full-service spa or with a soothing visit to the Jacuzzi Beach bar.

Location: On the beach in Cancun's hotel zone, 20 minutes from downtown Cancun and the airport.

Highlights
  • Three swimming pools
  • Room service 24 hours a day
  • Daily activities
  • Kids Club
  • "Omni Spa"



tripadvisor Traveler Reviews
  • Roblaw0602 : Plantation, Florida
10-7-17 to 10-14-17

My wife and I responded to a Facebook ad for 7 nights for 500 US dollars. We just had to pay airfare. It was a screaming deal. We just had to listen to the vacation club sales pitch. It wasn’t to bad. We did pay a 600 upgrade to get an ocean front room. It was worth it. The staff was outstanding!! The bartenders and waiters where fantastic. They never let your glass go empty. The food on the other hand was not good. We tried every restaurant several times hoping that we would find something better. The best thing we had was a club sandwich on the last day. We have been to the Palace Resorts several times and their food is much better. We will not be going back.

  • allyltd : San Diego, California
Amazing Staff!

My friends and I just stayed at the Omni for 7 nights. We had the most excellent services from waiters at the beach, waiters at the restaurants and the bartenders. Specifically Roberto and Carlos took excellent care of us every time we ate at Paloma's. They were so friendly and helpful. Ulises took care of us on the beach. This was a hard task bc we were a group of 11 and he catered to our every need. We also had excellent service at Pina Colada's with Victor and Antonio. Lastly Orlando, Manuel and Sylvia took care of us at the lobby bar. Often having another drink available within minutes of finishing the last one. Everyone was very accommodating, very friendly and the food and drinks were delicious. We had a blast!

  • lucystripe : Syracuse, New York
Wonderful vacation

This hotel is wonderful! The staff are great, very friendly and helpful. They go out of their way to make you comfortable and happy. The food is delicious. We eat at all the different restaurants and everything is very good. The spa is wonderful, Jazmin is very kind and does a wonderful job. We love all the staff. Adan & Jorge at Pina Colada always take great care of us. Consuelo and all the wait staff on the beach are very attentive and wonderful. Carlos and Miguel in La Paloma are wonderful as well. Elsa & Maria are so helpful and kind! David, German, Carlos and all the staff that assist you at the front door are all so kind and helpful. Jesus and all the staff and the concierge desk are the best. All the staff are great! We had a wonderful time, love it here very much!

  • HILEE-TRAVELS :
Watered down drinks, restaurant’s all booked up - big changes in 12 months :(

We stayed here the same time last year (2016) and had a great holiday but this time was a completely different story.On arrival no welcome drink like before, our room had been cancelled but the manager soon sorted it out, when we got to our room, the mini bar had not been stocked so a call to reception and I got 2 bottles of water – nothing more was available until the next day. Had to call again as the safe was locked open.We were looking forward to eating at La Vista restaurant but it was closed so we said we would try the Italian but were informed it was fully booked unless we wanted to try for a table towards the end of the evening.The next day we asked to make reservations at some of the restaurants but were informed they were all fully booked up for the majority of our stay – What were we supposed to do, book before arriving in Mexico? After several trips to the manager and a phone call to our booking agent they found us spaces at some of the restaurants but as the times were late we ended up eating off site several evenings.Drinks – well I am not sure what’s happened to the Smirnoff, Absolute, Bacardi and other branded drinks but this year they all seem to have vanished and replaced with cheap local liquor. When we asked for branded drink they would pour you the local when you weren’t looking and if you questioned it they would say it was branded. We noticed the few branded bottles they did have which were poured in front of you were clearly watered down. We were surprised that others didn’t notice what was going on but then the majority of customers were Americans’ and perhaps they are more gullible. After several days of this we found it really frustrating so ended up purchasing our own liquor from a nearby shop, sitting on our balcony and drinking our drinks…..these were the best drinks of our trip!This is a beautiful hotel, in a great location. Our previous holiday here had been such a different experience and we were so looking forward to returning. The majority of staff are wonderful and I appreciate you have to tip them as they work hard. There has clearly been changes in the last 12 months as I believe they have changed the food and beverage management. If you like cheap watered down drinks & want to eat at a buffet every night then this place may suite you but for $240.00 per night I would expect more.Just watch them pour your drinks if you do end staying here but sadly we wouldn’t return.

  • JBoVaca : Pittsburgh, Pennsylvania
Vacation Club - Buyer Beware

Became a member in 2007, went through Hurricane Wilma with this place, have brought numerous people down over the years, and have always loved this place until my most recent visit. Things have really changed and being a Vacation Club Member (black wristbands) has lost its status. There is a new membership and wristband in town called The Platinum. I warn anybody who wants to purchase a membership....remember, they will dream up something new in the coming years, and you will feel just like me! Let me give some examples....the first day I got there I requested 3 times (different people, including 1 person in the Vacation Club Office) to get my refrigerator stocked and nothing was done. I threw a tizzy in the office the next day and finally got some drinks put into my refrigerator. One evening I wanted to watch a baseball game, and both TVs in the lobby bar had other sporting events on them. I decided I would go down to the VIP lounge, only to find out that I'm not a VIP (all I can say is WOW, I've spent thousands and thousands of dollars at your resort and purchased a membership, but I'm not considered a VIP). I mentioned this to my personal representative, but he didn't care and told me I could fill out a form...which I did. I told them on the form that when I returned from Cancun, I was going to take my gripes to social media....so here I am! Early in the week I was also told that I could not order from the "special" vacation club menu because I had a black wristband and not a platinum one, but others complained and that seemed to be addressed before the end of the trip (who knows what will happen if I choose to return). The quality of the drinks has also changed....you cannot get a bottle of water at the pool and you have to request more premium alcohol or they give you the bottom shelf stuff (and who knows what that is made of). I'm sure if someone from the resort cares to respond to this post, they will tell me that I can upgrade. I have no interest in doing so and I will probably just start trading in my other weeks for other resorts through Interval International. I am rating my experience poor vs terrible because the wait staff members and spa personnel are so wonderful; I feel sorry for them trying to keep track of the various wristbands and who can and cannot have what food, drinks, service, etc.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet or a la carte breakfast, lunch and dinner daily, reservations required for dinner
  • Snacks
  • 24 hr Room service
  • Unlimited Domestic and selected International drinks, House Wine included from 10am-1am
  • Selected non-motorized watersports at Aqua World
  • Kayaking
  • Pedal boats
  • Sailing
  • Daytime tennis
  • Volleyball
  • Fitness centre
  • Daily activities
  • Theme nights
  • 347 rooms
  • 7 restaurants with buffet and/or a la carte
  • 3 bars including 
  • 3 pools with waterfalls
  • Mega Jacuzzi
  • 2 tennis courts (lit - fee)
  • Groceries & sundries shop
  • Boutiques: Beachwear, Jewelry, Art & handicrafts and Watersports shop
  • Gift shop
  • Full service Spa, fitness and beauty center
  • Steam room
  • Babysitting service (fee)
  • Internet access
  • Business Centre (fee)
  • Scuba diving nearby
  • Golf nearby

Deluxe

  • 1 king or 2 double beds
  • Marble floors
  •  Complete marble bath
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Balcony 
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone
  • Lagoon or garden view

Premier

  • 1 king or 2 double beds
  • Marble floors
  •  Complete marble bath
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Balcony 
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone
  • Ocean view

Executive Suites

  • 1 king or 2 double beds
  • Living room
  • Wet bar
  • Marble floors
  • Complete marble bath
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Balcony 
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone
  • Ocean view

Presidential Suites

  • 1 king bed in master bedroom
  • Can connect to additional bedroom with two double beds
  • Jacuzzi bath
  • Located on the top floor
  • Living room
  • Dining room
  • Kitchen 
  • Guest bathroom
  • Rooftop terrace with lounge chairs
  • Marble floors
  • Complete marble bath
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Balcony 
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone
  • Ocean view

Villas

  • Three story with three bedrooms
  • Master bedroom has king bed, jetted tub and balcony
  • Kitchen 
  • Dining area
  • Living room
  • Terrace with access to pool/garden area
  • Marble floors
  • Complete marble baths
  • Electronic in-room safe
  • Air conditioning
  • Fully stocked refreshment center
  • Floor-to-ceiling full-length mirror
  • Lighted makeup mirrors
  • Iron and ironing board
  • Coffeemaker
  • Work table
  • Hair dryer
  • AM/FM clock radio with MP3 hookup
  • Feather pillows available upon request
  • Flat screen television  
  • Individual climate control
  • Direct-dial telephone

Restaurants

La Vista

  • A la carte for dinner
  • International
  • This restaurant is not included in the all-inclusive dining package

Da Vinci

  • A la carte for dinner
  • Italian
  • Open to adults only (18+)
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

La Paloma

  • Buffet for breakfast and lunch, a la carte for dinner
  • Mexican

Pina Colada

  • A la carte for breakfast and lunch
  • Seafood

La Deva

  • A la carte for dinner
  • Indonesian
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Sushi Bar

  • A la carte for lunch
  • Sushi

Viva Mexico

  • Snack bar

Bars

  • Kuku's Jacuzzi Beach Bar
  • Lobby Bar
  • Pool Grill and Bar



Kids Deals - Under 6 Stay, Play & Eat Free when sharing a room with 2 adults on the All Inclusive plan. Max 2 children. Under 13 Stay Free on the No Meals plan when sharing a room with 2 adults. Max 2 children.


For the Kids - Separate Children's Pool, Daily Children's Activities, Kid's Program Ages 5-12 and Babysitting services (for a fee).

Omni Cancun Hotel and Villas offers the following Omni Spa facilities and treatments:

Facilities

  • Massage room
  • Gym
  • Beauty salon

Massages

  • Herbal massage
  • Omni massage
  • Aromatherapy massage
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Back massage
  • Reflexology massage
  • Couples massage

Facial treatments

  • Omni facial
  • Oxigenating  facial
  • Moisturizer facial
  • Deep cleansing facial
  • Facial for men
  • Sensitive skin facial

Wraps

  • Seaweed body wrap
  • Chocolate body wrap

Other treatments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up
  • Hair styling


Wedding Packages - Available, please inquire for further details.

Honeymoon Bonus - One bottle of wine per stay when dining at DaVinci's, La Paloma or Pizza Colada restaurant. One Full American breakfast in bed  (reservations made via Concierge). 15% discount off Spa Services. *Must present marriage certificate at check-in. Please request at the time of booking.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Omni Cancun Hotel & Villas
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Omni Cancun Resort & Villas
Blvd Kukulcan Km 16.5 Hotel Zone Cancun, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.