Panama Jack Gran Caribe Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great luxury resort. This location is doing whatever it can to constantly improve various aspects of it. The beach here is amazing - very spacious, with white sand, and blue water. There are plenty of loungers available around the beach, so you'll never have to play the 'towel game' early in the morning. Amazing bar options to choose from, as well as food options. The staff and team is attentive and always ensure that all of your needs and concerns are met. There are also plenty of excursions and activities, so there is never a shortage of things to do.


Enjoy sun, sand, and fun at the Panama Jack Gran Caribe Cancun. Relax in one the swimming pools or take it up a notch with the Splash Water Park. With an array of restaurants and lounges, this resort offers enticing choices for everyone. Attentive staff provides friendly Mexican hospitality, which adds the final touch to make your vacation special.

Location: On the beach in Cancun's hotel zone, restaurants, nightclubs and shopping, 20 minutes to downtown, 30 minutes from the airport.

  • Two swimming pools
  • Kids club
  • Turtle release program
  • Unlimited Wi-Fi
  • Spa

tripadvisor Traveler Reviews
  • jean j : Melbourne, Australia
Another great holiday at GCR

Stayed 7.11.17-19.11.17. Had a fantastic time again. Knew in advance about the major construction work. We stayed last year so could clearly see that the hotel is going to be even better when renovations are finished. Beautiful room on 5th floor overlooking the ocean. Room had been remodeled and all facilities were new. Carolina our cleaner was fantastic she made sure our room was spotless every day.We had use of the VIP lounge on the 6th floor, nice friendly atmosphere and great place to relax after a hard day in the sun. Staff once again catered to our every need.Food at restaurants was good, we ate at them all. Enjoyed Maria’s, husband had a lovely long knowledgeable chat with the head wine advisory (think his name was Dominic). Entertainment staff were good fun, it was nice that Sara remembered us from last year.Sabina who moved from the entertainment crew to concierge welcomed us with open arms and sheconce again remembered us, nothing was to much trouble and she always was happy to stop and have a chat.All the bar staff at the Trade Winds beach bar were excellent enjoyed trying out all the cocktails.Lastly out trip organiser Mario was once again a gem it is always a pleasure to see him, he listened to what we wanted to do and made some really good choices of trips, Ek Balam will be etched in our memory for a long time.We will certainly be back and look forward to seeing the new hotel

  • Johnny B : Boston, Massachusetts
Destination Wedding

Got married at the Gran Caribe Resort three weeks ago. I think it was a perfect location for our wedding. The staff was always helpful, especially Christy and Edith. They did a wonderful job planning and coordinating our big day. I would marry my wife again at the same place.

  • 805steveo : Springfield, Massachusetts
Renovations in Process.

Overall we enjoyed our stay at the Gran Caribe where we have stayed for many years and where we are members. However our vacation was somewhat compromised by the sights and sounds of major renovations mostly in the lobby area and also on our floor.It was hard to get away from it as the work went on well into the evening with loud noises and dust. I appreciate that resorts have to undergo renovations from time to time but we did not receive advance warning that this was going on during our vacation, if we did I would have stayed at another resort owned by Real Resorts in Cancun. We have invested a great deal of money for our membership, we expect better communication from management at times like this.That being said, we found the staff at this resort to be very friendly and most helpful as always. The service and food quality at the restaurants on the resort to be excellent. The entertainment staff worked very hard to provide activities for all and the shows in the evening were really impressive.Great location on Hotel Zone.Looking forward to seeing this resort when all of the work is done ,I'm sure it will enhance the experience there.

  • fozz01 : Grande Prairie, Canada
Nice place with a great service

It was our second visit to GCR. It was a little noisy this time due to renovations of the 3rd floor and at the restaurants but it wasn't too bad at all. Our room was recently renovated clean with a nice view of the laguna.We only went to the buffet style restaurant for breakfast and lunch really good selection. Italian and Mexican restaurants were great choice for dinners and a Mayan coffee it's a Must after dinner. There are two pools at the GCR and they were not very busy good entertainment staff Chris, Ithiel and Sara are very friendly, fun times playing pool volleyball and polo. The beach is awesome water is warm and aqua blue and the sand soft and if you like walking than this is the place to be.There are two store near the hotel one at the Flaming Plaza and OXXO bit further away but still walking distance. We met a lots of great fun people from Chile, Brazil, Paraguay the US and of course Canada. If you are a Royal Club Member remember to check out the 6 floor members lounge for some refreshments ;).

  • karly0611 : Clearwater, Florida
Please stay away !!!!

Horrible horrible horrible !!!!! Please stay away from this place , they employe criminals and don't take proper action . Stayed here for 4 days and only had my room clean once . Yes I do take fault for not putting myJewelry in the safe Box , but the fact they have employees who can't be trusted . I got robbed of my jewelry, that was inside my purse in a zipper compartment , the person who cleaned myRoom Martin had the pleasure of going through my belongings and stealing my jewelry. Honestly paying over 500$ a night didn't think I was going to get robbed in my own hotel room. When I communicate the hotel , since I didn't file a report while being there (I notice when I was at the airport ) there is nothing they can do about it because all of the data of who cleaned the rooms no longer exists (how convenient) and can not question employees.I know I would never get it back all I wanted was for them to take proper action of firing the guy who did it. Since I communicated with them who it was because I myself let the guy in. Not to mention : the pictures on the websites are just that pictures of what the construction will look like when done . Because they are under construction and no where on the site states it is !

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • All drinks (Domestic and select international brands)
  • Room service
  • Introductory scuba diving lesson
  • Non-motorized water sports
  • Tennis with instruction
  • Volleyball
  • Soccer
  • Exercise classes
  • Daily activities program
  • Nightly entertainment
  • Access to Spa hydrotherapy area
  • 470  rooms
  • 5 Restaurants 
  • 4 Bars
  • 2 swimming pools
  • Splash park
  • Mini golf
  • Tennis courts
  • Air-conditioned theatre
  • Mini-mart
  • Gift shop
  • Fitness centre
  • Boutique
  • Beauty salon
  • Kids Club
  • Unlimited Wi-Fi

Standard Room

  • 1 king bed and sofa pull-out or 2 double beds
  • Mini-bar stocked with water, soft drinks, snacks & beer
  • Semi-private and private terrace or balcony
  • Air-conditioning
  • Wi-Fi 
  • 32-inch LCD TV
  • Coffee & tea maker
  • Direct dial telephone with voicemail
  • Iron, ironing board
  • Hair dryer
  • Safety deposit box
  • Interior or partial lagoon view
  • Maximum occupancy 2 adults and 2 children

Junior Suite

  • 1 king bed and sofa pull-out or two double beds
  • Large sitting area
  • Mini-bar stocked with water, soft drinks, snacks & beer
  • Semi-private and private terrace or balcony
  • Air-conditioning
  • Wi-Fi 
  • 32-inch LCD TV
  • Coffee & tea maker
  • Direct dial telephone with voicemail
  • Iron, ironing board
  • Hair dryer
  • Safety deposit box
  • Interior or partial lagoon view or partial ocean view
  • Maximum occupancy 2 adults and 2 children

Family Junior Suite

  • 1 king or 2 double beds plus bunk bed with trundle
  • Mini-bar stocked with water, soft drinks, snacks & beer
  • Semi-private and private terrace or balcony
  • Air-conditioning
  • Wi-Fi 
  • 32-inch LCD TV
  • Coffee & tea maker
  • Direct dial telephone with voicemail
  • Iron, ironing board
  • Hair dryer
  • Plush robes and slippers
  • Safety deposit box
  • Ocean view
  • Maximum occupancy 5 people (2 adults and 3 children)

Junior Suite Ocean Front

  • 1 king or 2 double beds 
  • Liquor cabinet
  • Semi-private and private terrace or balcony
  • Air-conditioning
  • Wi-Fi 
  • 32-inch LCD TV
  • Coffee & tea maker
  • Direct dial telephone with voicemail
  • Iron, ironing board
  • Hair dryer
  • Plush robes and slippers
  • Safety deposit box
  • Ocean view
  • Maximum occupancy 4 people (2 adults and 2 children)



  • Buffet for breakfast, lunch and dinner
  • International

Deck 74

  • Grill for lunch
  • Mexican & Caribbean

Casa de Rosa

  • A la carte for dinner
  • Mexican


  • A la carte for dinner
  • Italian

At Sunset

  • A la carte for lunch and dinner 
  • American & European

Jack's 24

  • Snack Bar

Jack's Shack

  • Mexican Snack Bar


  • Jack's Landing lobby bar
  • Las Olas beach bar
  • Club Panama VIP Lounge
  • Panama Coffee Co.
  • Amigo's Bar

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.???????

For The Kids

  • Camp Jack Kids Club
  • Pirate splash park, 7 waterslides, 2 splash zones and a family pool
  • Ocean view mini-golf course for the whole family
  • Fashion room, science room, cooking factory, mini golf course and activities
  • Movie nights by the pool or beach
  • Magic shows and live entertainment
  • T-Zone, a teen program for kids ages 13-17 where they can gather, socialize and chill out. T-Zone offers entertainment and activities such as Wii competitions. Open from 9:00 AM – 8:00 PM.
  • Babysitting available ages 6 months-12; Extra charge applies.


  • Massage rooms
  • Whirlpool baths
  • Sauna
  • Beauty Salon
  • Gym


  • Couples massage
  • Hot rock massage
  • Detoxifying massage
  • Deep tissue massage
  • Sports massage
  • Prenatal massage
  • Relaxing massage
  • Reflexology massage

Facial treatments

  • Anti-ageing facial
  • Deep cleansing facial
  • Hydrating facial
  • Sunburn relief
  • Facial for men


  • Parafango wrap
  • Mud wrap
  • Chocolate wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair styling
  • Hair removal

*Charges apply

Romance Bonus - Wedding and Honeymoon packages are available at a special price. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Panama Jack Gran Caribe Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Gran Caribe Resort
Blvd. Kukulkan, Km 11.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.