Paradisus Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A pleasant hotel located near the beach. The a la carte restaurants are amazing. However, there is opportunity for improvement with their buffet items. Nonetheless, the resort has plenty of food choices available. There will always be helpful and friendly staff to assist guests. Both daytime and nightly entertainment is available, making this resort great for both families and couples. The grounds are well-kept and clean. However, refrain from staying during the rainy season, as many have reported that the facilities leak during times of heavy rainfall.


Overview
Paradisus Cancun offers the elegance and comfort exclusive of the most prestigious hotels of the world. It has been awarded the AAA 4 diamonds since 2006, and is well known for its white sandy beach overlooking the stunning turquoise waters of the Caribbean Sea. Only 1 block away is La Isla outdoor Shopping Mall with aquarium, theatres, great restaurants and just 5 minutes from the hottest nightclubs that this lively city has to offer!

Location: Directly on the beach in the heart of Cancun's hotel zone, 20 min to downtown Cancun, 35 min from the airport.

Highlights
  • Room service 24 hours a day
  • Golf course
  • Four swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • Free WiFi throughout hotel
  • "Yhi Spa"

tripadvisor Traveler Reviews
  • rford316 : Miami, Florida
Great Stay

The hotel was great overall. From the time we checked in until we left. Food, service, facilities and cleanliness was exceptional. Everyone was so helpful. Lots of English staff to help. I will definitely stay here again on my next visit.

  • 264flo :
AMAZING... ROYAL SERVICE - Where you NEED to be!!!!

I rarely write reviews, but while at the resort, I said I HAVE to write something. This experience was beyond!! I have traveled all over the world, and this was the BEST service I ever received. The grounds are extremely clean, and very well kept - I did notice that some of the furniture looked a little dated, but that was the minority... But more importantly, if you book here, you HAVE to book ROYAL SERVICE. I cant stress that enough. And its not even that much more... I dont have the time or patience to write down all Royal Service has to offer (it really is that much), but I will say this: We left with 6 FULL bottles of absolut vodka, rum, and tequila. These were just gifts left in our room. The premium bar was so good that, we didnt even need to open our bottles, so we took them home. Probably would have taken more if our check in bag had the space. The butler service is amazing. They book everything for you. They get your clothes ironed everyday. Personalize your pillow with whatever scent you want. Make your dinner reservations (which I hear is really hard on the regular side). The private pool area and balibeds... and my favorite - snacks and drinks delivered directly to you on your bed or WHILE IN THE POOL - just amazing. I must admit some bartenders are better than others. They have good products but you may have to direct them a little.... Anyway, the most relaxing, enjoyable time. OH, and I love to party, so I got the best of both worlds. The relaxation during the day, and turn up at night. The Red lounge was packed with people every night, and they actually played good music. The kind I listen to like Hip Hip & R&B.

  • MONIQUEBxNy : BX NY
GO Mexico !!!!

Let me begin with I LOVE MEXICO! 1st time @ Paradisus, must say the pictures online are spot on.The hotel itself is beautiful, my only complaints is NO AIR-CONDITIONING !! I get it ,they are preserving the beautiful plant life,that being said I really enjoyed the Red Lounge and Ave Bar but would have really loved it had they had just a little air!! All the restaurant are delicious (had a fried salmon skin salad @ BANA to die for) all the bars have top shelf liquor .Must say as far as service it was good,however not GREAT!!! I believe my experience @ the RUI resort have left me spoiled. Yes they will get you whatever you want/need but you must ask and as far as being greeted with an Hola Buenas Dias ..it may not happen .As I said maybe I'm just spoiled from RUI,where you never need to ask for a single thing !!! And the hospitality is superb! Would I come back YES!!! the hotel is about 15-20 min from airport ,good food, good drinks ,night shows,pool shows, beautiful beach.

  • trinamolnr : columbusohio
This is a great place for the money

We were there in mid July and had a wonderful time. We scheduled our extra excursions with the hotel and they were so helpful with tips on what to do. We also took the bus which we had before this trip and they are easy to use and very clean. Only cost one dollar for one way. The Bana Restaurant was wonderful as always, Ezequlel the Manager stopped by to see if everything was to our liking and we had to say yes because Luis our waiter was right on top of everything. He recommended we try sake which was perfect with our dinner. Cannot wait to go back. (P.S. we had no issues with drinks being tainted).

  • Mario M : Pawling
Paradises Cancun Family Vacation

Beautiful Resort with excellent customer service throughout the hotel. Really enjoyed the responsiveness of the hotel staff to my families needs. The food was excellent and with a great variety such as Naos Buffet, Mole Restaurant, Blue Agave, The Market Grill, these are the ones my family dined at during our stay. The coffee bar in the lower lobby was excellent according to my mom who enjoyed it every morning. My children like the ice cream and crepe bar and stopped for snacks each day. The room service was excellent and according to my three children, the chicken wings and club sandwichs were excellent. The Ave Bar in the evening was an excellent place to relax and meet people from everywhere. The service was excellent a huge thank you to Francisco and bartenders! These Gentlemen do a fantastic job. For those 18 years of age plus, stop into the Red Lounge for some music and dancing. Depending on the crowd mix the music will vary each night. Beach service is with drinks for the whole family buckets of water, soda, and cocktails are at your asking. I would recommend renting a bed on the beach, which was great for the kids to lounge in. The entertainment at night was good, but I would recommend getting their a little earlier to get a good seat because people come and it gets crowded and very warm. They do open some windows, so depending on where you are seating or standing you may feel a beautiful breeze.The rooms in the hotel are very nice and well maintained with good housekeeping service. The beds are comfortable and you can get a good nights sleep. The mini bars are always full with soda, water and beer and basic snacks.The pools are not to crowded and really low key. The servers around the pool do an excellent job of taking care of you. Get to the pool early to grab a place to sit for the day. It tends to fill up fast most days.Overall an excellent vacation. Can't wait to return next August with my family. We have been Melia Club Members since 2002. This is my actual first review of the property.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner
  • A la carte lunch and dinner
  • Unlimited domestic and international drinks (house wine included)
  • Snacks
  • A variety of daily sports
  • Kayaking
  • Sailing
  • Selected non-motorized water sports
  • Snorkeling
  • Tennis (day)
  • Windsurfing
  • Aquacycle
  • Daily activities program
  • Introduction to scuba diving in pool
  • Nightly entertainment
  • Tai chi
  • 668 suites
  • Main buffet restaurant
  • 10 Restaurants, including: Mediterranean, Mexican, Asian, Gourmet. Dress code & reservations required.
  • 6 bars including a swim-up pool bar
  • 4 Pools
  • Game room with bar, pool tables, games and Karaoke
  • 2 tennis courts
  • 9-hole par 3 golf course
  • Fitness room
  • Sauna
  • Whirlpools
  • Water sports (fee)
  • Beauty salon
  • Boutiques
  • Babysitting service, subject to availability (fee)
  • Laundry service (fee)
  • Car rental
  • Internet access (fee)
  • Conference facilities (fee)

Junior Suite

  • King size bed or two double beds
  • Lagoon or ocean view
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (maximum 2 children)

Family Concierge Junior Suite

  • King size bed or two double beds
  • Lagoon or ocean view
  • Suites assigned to a personal Family Concierge
  • Air conditioned lounge for private check-in and check-out
  • Personal Family Concierge available to assist throughout the day
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Paradisus beach kit for kids
  • Activities program for children and teenagers
  • Exclusive activities and day trips for families, like art classes, massages, and others
  • Bathrobes and slippers for children
  • Bathroom amenities for children
  • Activities menu in the room
  • Children's beverages in the minibar
  • PlayStation on request
  • Pillows for children
  • Turn-down service with milk and cookies
  • Bathrobes and slippers for parents
  • Pillow menu for parents
  • Luxury bathroom amenities for parents
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable
  • TV Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Hairdryer
  • Iron with ironing board
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (Maximum 2 children)

Family Concierge Suite

  • King size bed Separate lounge with sofa bed
  • Lagoon or ocean view
  • Suites assigned to a personal Family Concierge
  • Air conditioned lounge for private check-in and check-out
  • Personal Family Concierge available to assist throughout the day
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Paradisus beach kit for kids as a welcome gift during check-in
  • Activities program for children and teenagers
  • Exclusive activities and day trips for families, like art classes, massages, and others
  • Bathrobes and slippers for children in the wardrobe
  • Bathroom amenities for children
  • Activities menu in the room
  • Children's beverages in the minibar
  • PlayStation on request
  • Pillows for children
  • Turn-down service with milk and cookies
  • Bathrobes and slippers for parents
  • Pillow menu for parents
  • Luxury bathroom amenities for parents
  • 2 private terraces with picturesque views of the Caribbean
  • Individually controlled air conditioning
  • Radio-alarm clock
  • Two 32-inch flat screen LCD cable TVs
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Hairdryer
  • Iron with ironing board
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (Maximum 2 children)

Royal Service Junior Suite

  • King size bed or two double beds
  • Adults only
  • 'Luxury' suites available for extra space
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service One Bedroom Suite

  • King size bed or two double beds
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service Suite

  • King size bed 
  • Dining area for six
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Full kitchen
  • Three terraces
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service Presidential Suite

  • King size bed 
  • Dining area for eight
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Full kitchen
  • Terraces
  • Lagoon or ocean view
  • 2 indoor whilrlpool baths
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 6 people

Restaurants

Tempo by Martin Berasategui

  • A la carte for dinner
  • Contemporary Basque
  • Adults only
  • Formal dress is required

Mole

  • A la carte for dinner
  • Mexican
  • Adults only
  • Dress code is casual elegance (long trousers and shirts with sleeves for gentlemen)

Fuego

  • A la carte for dinner
  • Nikkei

Naos

  • Buffet for breakfast, lunch and dinner
  • International

La Palapa

  • A la carte for breakfast and lunch
  • International
  • Royal Service guests only

Market Grill

  • A la carte for dinner
  • Italian-Argentinian

Bana

  • A la carte for dinner
  • Japanese fusion

Enso

  • A la carte for dinner
  • Pan-Asian/Seafood

Vento

  • A la carte for dinner
  • Mediterranean

Blue Agave

  • A la carte for dinner
  • Mexican

Bars

  • Toji Asian- inspired cocktail bar
  • Avenue Lounge
  • Red Lounge
  • Swim Up Bar
  • Coco's Beach Club
  • Blue Agave Tequila bar
For the Kids - Kids Club, Wading Pool, Babysitting (fee) and Family Concierge (available for a fee).

Paradisus Cancun offers the following Yhi Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Whirlpool bath
  • Sauna
  • Steam room
  • Beauty salon

Massages

  • Holistic massage
  • Deep tissue massage
  • Indian scalp massage
  • Reflexology massage
  • Aromatherapy massage

Facial treatments

  • Diamond luxury lift facial
  • Facial for teens
  • Repairing facial
  • Energizing lifting facial
  • Deluxe facial

Wraps

  • Marine wrap
  • Herbal wrap
  • Citric wrap
  • Mediterranean wrap

Other treatments

  • Body exfoliation
  • Make up
  • Hair styling
  • Hair removal


Golf - Paradisus Cancun has a 9 hole, Par 3 golf course on site. 

Golf offers are subject to change or withdrawal without notice. Offer may be limited to select suppliers. Please speak to a vacation specialist before making your reservation.

Honeymoon Bonus - Free honeymoon package. To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Golf Bonus - Unlimited green fees at the hotel's 9-hole golf course (equipment not included).

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Cancun
Boulevard Kukulcan Km 16.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.