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Paradisus Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
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  • Golf
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Our Opinion

A pleasant hotel located near the beach. The a la carte restaurants are amazing. However, there is opportunity for improvement with their buffet items. Nonetheless, the resort has plenty of food choices available. There will always be helpful and friendly staff to assist guests. Both daytime and nightly entertainment is available, making this resort great for both families and couples. The grounds are well-kept and clean. However, refrain from staying during the rainy season, as many have reported that the facilities leak during times of heavy rainfall.


Overview
Paradisus Cancun offers the elegance and comfort exclusive of the most prestigious hotels of the world. It has been awarded the AAA 4 diamonds since 2006, and is well known for its white sandy beach overlooking the stunning turquoise waters of the Caribbean Sea. Only 1 block away is La Isla outdoor Shopping Mall with aquarium, theatres, great restaurants and just 5 minutes from the hottest nightclubs that this lively city has to offer!

Location: Directly on the beach in the heart of Cancun's hotel zone, 20 min to downtown Cancun, 35 min from the airport.

Highlights
  • Room service 24 hours a day
  • Golf course
  • Four swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • Free WiFi throughout hotel
  • "Yhi Spa"

tripadvisor Traveler Reviews
  • Brooklynite_Abroad : New York City
This places is improving, but slowly

The setting: You are 20 minutes by car/shuttle from the airport. This is a rebranded Gran Melia, now a Paradisus. This, however, is not at all like a Paradisus you may have visited in the DR or even Playa del Carmen. This is a spacious complex but one without the modernity of a Paradisus resort. The main lobby is located in the middle pyramid, which is the third pyramid to be exact. The lobby opens into an incredible, large space with hanging plants everywhere. It’s calm and soothing to enter the hotel. Complimentary parking valet will take your keys upon arrival. Check-in is tastefully handled to the left of the lobby in a glass enclosed area, with plenty of seating. Check-out can be done at the regular reception counter, to the right of the entrance. If you are a Club Melia member, like I am, your lobby and check-in is done in Pyramid 1, which is similar to Pyramid 3, but smaller in scale.The room: Whatever you do, make sure you spring for a sea view room. Cancun’s beach is incredibly beautiful, and the water is many shades of blue. Having this view is definitely worth it. Your alternative is the back view of the hotel, towards the inland lagoon. Looking out at the parking lot and lawns, rather than the beach and sea is a drastically different experience. Our first room was a master one-bedroom that faced the parking lot, room 1312. It lacked a Jacuzzi on the balcony, and even a mirror above the vanity in the bathroom. After some persistent and bitter complaining, and although we were initially told nothing was available, we were allowed to switch to a ground level master one-bedroom, with a sea view. This Club Melia room had a living room and kitchen, with its own full bathroom and a balcony with a Jacuzzi. The bedroom with a plush king size bed was its own room and also came with a full bathroom. Both the living room and bedroom had large, flat screen TV and the Wi-Fi worked great. The kitchen has an electric range and microwave, a small fridge, a coffee maker and basic utensils. There was a safe in the closet off the kitchen. The shower in the bathroom off the bedroom had good water pressure, but the rain shower head was attached to the wall and not hung from the ceiling, defeating the purpose of the rain shower.The grounds: This is a large property, with Club Melia area at one end (Pyramid 1), and Royal Service/adults only area at the opposite end (Pyramid 5), and three pyramids of regular all-inclusive rooms in between. There is a large pool in front of Pyramids 1-4, and a separate smaller pool at the Royal Service area. The Royal Service area has better service than any other part of the hotel, separate a la carte breakfast and lunch restaurant, and a child free pool/beach area. Unfortunately, the beach cabanas (Bali beds) are limited at Royal Service. Although free to RS guests, there are only four cabanas that face the sea, and many more that face the pool, but these are booked up in advance, and are only available for two days of one’s stay. Chances are, once you arrive, you won’t be able to land a cabana until a few days into your stay. There are plenty of loungers by the pool and beach, many under thatch umbrellas. There is now an exclusive beach club, Coco’s, in the middle of the beach at this hotel. For $50/day you can rent a cabana at Coco’s. Lastly, is the Club Melia beach area, which has been much improved. I was surprised that I could rent a sea facing cabana at the Club Melia beach or pool for only $10/day. The main area and Club Melia pools are loud with children and occasional drunk adults. The beach was wonderfully peaceful, but beware, March is the windy cooler time of year in Cancun, which means big waves and dangerous conditions for enjoying the sea.The food: As we were part of Club Melia, we had the option to add an all-inclusive plan for $100/person/day. We didn’t take advantage of this because we were without kids and wanted to enjoy the excellent restaurants that Cancun offers for dinner. The breakfast buffet here is $25/person/day, and the lunch buffet is similar. There was a large selection of Mexican and continental options at breakfast. Although, all the food looked great it did not taste as good as it looked. The same can be said of lunch. For dinner we headed out to eat.All in all, this is a good hotel, though slightly dated, with a wonderful beachfront. Stay here if you get a good rate. If possible, avoid the all-inclusive and go out to dinner as outside restaurants exceed the quality of the hotel’s restaurants. Do not skimp on a sea view room, as the beach and sea are strikingly beautiful. Lastly, this is much below the quality of other Paradisus resorts. It's not comparable to the Paradisus resorts in Playa del Carmen or in Dominican Republic.

  • ges757 :
A treasure in Cancun

We have stayed at this facility for the past 6 years. We have never been disappointed in the service, room, view, bars and restaurants. The best part of the Paradisus is the staff. Everyone treats you as a very important person. From Hector at the pool and beach, to our new friend Jennifer who sat us for breakfast and lunch, a warm smile and good morning greeted us each day. Each employee should be commended on their hospitality. We enjoyed all the restaurants for dinner and had no problems getting reservations in the place of our choice. The only little eating issue was the taco place, too much like fast food, not really relaxing.We did enjoy our spa experience done on the first day which helped us get into vacation mood quickly.I write this on our last day here and am already looking forward to next years visit.,

  • Sunil S :
All in ⛱ Resort

Excellent suites , food , location, service.Beach access from the resort and place to rest are great.Downtown is just 20 mins away.Access to ferry for traveling to isla mujeres is just 30 mins away. This island offers great options to enjoy with family. Do not forget to checkout amazing ocean view from this island.

  • :
Vacation

On Our 4th trip to Mexico we stayed at the Paradisus Cancun, our first night in our room was directly over the red lounge disco, booming music coming through the floor till 2 AM requested room change next night much better. Did not like the food we had 1 reservation for Supper and they did not seat us even though the whole place was almost empty stay somewhere else paradisus not worth the price

  • fitorenovaj : Bronx, New York
UNREASONABLE !

I checked in March 13th, 2017 with 5 people total under one reservation. Two other cousins checked in the same time as I, however, they had their own separate reservation. The same night an incident took place which resulted into getting kicked out of the hotel....The next day, we all had to meet with two "managers" to discuss the situation. I, who was asleep and not part of the situation was kicked out for an unknown reason! Just because the guest who did something has the same last name as myself resulted in ALL OF US getting kicked out. When addressed the "managers", they were TEXTING their boss and when asked to directly speak to the boss, they would say 'he is not here". I am highly baffled by the customer service and the fact that the "managers" had NO REAL REASON as to why they are kicking out the reservation that had NOTHING to do with the incident out! They rather let their guest get kicked out with no back-up plan and only care about their money instead of citizens! Upon arrival, there was no papers to sign stating anything about hotel policy. To this day, I still have no idea as to why I and the guest under my reservation were kicked out since we were not the people who were part of the incident. Just because we have the same last name and are relatives to the person who got into a situation, they decided to kick us out as group which technically they cannot do. ONLY GOOD THING ABOUT THIS HOTEL is Ernesto and Gulliermo, without them, we would have been stranded. MAKE THEM THE MANAGERS and fire the other two no power, brainless men. The AMSTAR guys were beyond helpful and super kind enough to help us find a motel for the night and help us reserve rooms in a different hotel through CheapCaribbean. Rock on to them because without them, we would have literally been stranded in the street considering we did not bring enough money since we did not anticipate any issues. SAVE YOUR MONEY AND GO TO IBEROSTAR! GREAT HOTEL, SERVICE, AND STAFF ARE WAY MORE PROFESSIONAL. In addition, upon arrival, IBEROSTAR makes their guests sign a letter stating their policy so incase an incident does occur, you were informed. WAY TO GO IBEROSTAR!! P.S. I STILL NEED AN ANSWER AS TO WHY MY RESERVATION WAS KICKED OUT WHEN WE HAD NOTHING TO DO WITH THE INCIDENT THAT OCCURRED. HAVING THE SAME LAST NAME AND BEING RELATED TO THE OTHER PERSON SHOULD NOT HAVE AFFECTED EVERYONE!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner
  • A la carte lunch and dinner
  • Unlimited domestic and international drinks (house wine included)
  • Snacks
  • A variety of daily sports
  • Kayaking
  • Sailing
  • Selected non-motorized water sports
  • Snorkeling
  • Tennis (day)
  • Windsurfing
  • Aquacycle
  • Daily activities program
  • Introduction to scuba diving in pool
  • Nightly entertainment
  • Tai chi
  • 668 suites
  • Main buffet restaurant
  • 10 Restaurants, including: Mediterranean, Mexican, Asian, Gourmet. Dress code & reservations required.
  • 6 bars including a swim-up pool bar
  • 4 Pools
  • Game room with bar, pool tables, games and Karaoke
  • 2 tennis courts
  • 9-hole par 3 golf course
  • Fitness room
  • Sauna
  • Whirlpools
  • Water sports (fee)
  • Beauty salon
  • Boutiques
  • Babysitting service, subject to availability (fee)
  • Laundry service (fee)
  • Car rental
  • Internet access (fee)
  • Conference facilities (fee)

Junior Suite

  • King size bed or two double beds
  • Lagoon or ocean view
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (maximum 2 children)

Family Concierge Junior Suite

  • King size bed or two double beds
  • Lagoon or ocean view
  • Suites assigned to a personal Family Concierge
  • Air conditioned lounge for private check-in and check-out
  • Personal Family Concierge available to assist throughout the day
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Paradisus beach kit for kids
  • Activities program for children and teenagers
  • Exclusive activities and day trips for families, like art classes, massages, and others
  • Bathrobes and slippers for children
  • Bathroom amenities for children
  • Activities menu in the room
  • Children's beverages in the minibar
  • PlayStation on request
  • Pillows for children
  • Turn-down service with milk and cookies
  • Bathrobes and slippers for parents
  • Pillow menu for parents
  • Luxury bathroom amenities for parents
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable
  • TV Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Hairdryer
  • Iron with ironing board
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (Maximum 2 children)

Family Concierge Suite

  • King size bed Separate lounge with sofa bed
  • Lagoon or ocean view
  • Suites assigned to a personal Family Concierge
  • Air conditioned lounge for private check-in and check-out
  • Personal Family Concierge available to assist throughout the day
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Paradisus beach kit for kids as a welcome gift during check-in
  • Activities program for children and teenagers
  • Exclusive activities and day trips for families, like art classes, massages, and others
  • Bathrobes and slippers for children in the wardrobe
  • Bathroom amenities for children
  • Activities menu in the room
  • Children's beverages in the minibar
  • PlayStation on request
  • Pillows for children
  • Turn-down service with milk and cookies
  • Bathrobes and slippers for parents
  • Pillow menu for parents
  • Luxury bathroom amenities for parents
  • 2 private terraces with picturesque views of the Caribbean
  • Individually controlled air conditioning
  • Radio-alarm clock
  • Two 32-inch flat screen LCD cable TVs
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Hairdryer
  • Iron with ironing board
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (Maximum 2 children)

Royal Service Junior Suite

  • King size bed or two double beds
  • Adults only
  • 'Luxury' suites available for extra space
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service One Bedroom Suite

  • King size bed or two double beds
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service Suite

  • King size bed 
  • Dining area for six
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Full kitchen
  • Three terraces
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service Presidential Suite

  • King size bed 
  • Dining area for eight
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Full kitchen
  • Terraces
  • Lagoon or ocean view
  • 2 indoor whilrlpool baths
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 6 people

Restaurants

Tempo by Martin Berasategui

  • A la carte for dinner
  • Contemporary Basque
  • Adults only
  • Formal dress is required

Mole

  • A la carte for dinner
  • Mexican
  • Adults only
  • Dress code is casual elegance (long trousers and shirts with sleeves for gentlemen)

Fuego

  • A la carte for dinner
  • Nikkei

Naos

  • Buffet for breakfast, lunch and dinner
  • International

La Palapa

  • A la carte for breakfast and lunch
  • International
  • Royal Service guests only

Market Grill

  • A la carte for dinner
  • Italian-Argentinian

Bana

  • A la carte for dinner
  • Japanese fusion

Enso

  • A la carte for dinner
  • Pan-Asian/Seafood

Vento

  • A la carte for dinner
  • Mediterranean

Blue Agave

  • A la carte for dinner
  • Mexican

Bars

  • Toji Asian- inspired cocktail bar
  • Avenue Lounge
  • Red Lounge
  • Swim Up Bar
  • Coco's Beach Club
  • Blue Agave Tequila bar
For the Kids - Kids Club, Wading Pool, Babysitting (fee) and Family Concierge (available for a fee).

Paradisus Cancun offers the following Yhi Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Whirlpool bath
  • Sauna
  • Steam room
  • Beauty salon

Massages

  • Holistic massage
  • Deep tissue massage
  • Indian scalp massage
  • Reflexology massage
  • Aromatherapy massage

Facial treatments

  • Diamond luxury lift facial
  • Facial for teens
  • Repairing facial
  • Energizing lifting facial
  • Deluxe facial

Wraps

  • Marine wrap
  • Herbal wrap
  • Citric wrap
  • Mediterranean wrap

Other treatments

  • Body exfoliation
  • Make up
  • Hair styling
  • Hair removal


Golf - Paradisus Cancun has a 9 hole, Par 3 golf course on site. 

Golf offers are subject to change or withdrawal without notice. Offer may be limited to select suppliers. Please speak to a vacation specialist before making your reservation.

Honeymoon Bonus - Free honeymoon package. To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Golf Bonus - Unlimited green fees at the hotel's 9-hole golf course (equipment not included).

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Cancun
Boulevard Kukulcan Km 16.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.