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Paradisus Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A pleasant hotel located near the beach. The a la carte restaurants are amazing. However, there is opportunity for improvement with their buffet items. Nonetheless, the resort has plenty of food choices available. There will always be helpful and friendly staff to assist guests. Both daytime and nightly entertainment is available, making this resort great for both families and couples. The grounds are well-kept and clean. However, refrain from staying during the rainy season, as many have reported that the facilities leak during times of heavy rainfall.


Overview
Paradisus Cancun offers the elegance and comfort exclusive of the most prestigious hotels of the world. It has been awarded the AAA 4 diamonds since 2006, and is well known for its white sandy beach overlooking the stunning turquoise waters of the Caribbean Sea. Only 1 block away is La Isla outdoor Shopping Mall with aquarium, theatres, great restaurants and just 5 minutes from the hottest nightclubs that this lively city has to offer!

Location: Directly on the beach in the heart of Cancun's hotel zone, 20 min to downtown Cancun, 35 min from the airport.

Highlights
  • Room service 24 hours a day
  • Golf course
  • Four swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • Free WiFi throughout hotel
  • "Yhi Spa"

tripadvisor Traveler Reviews
  • sherylfR5299OR :
Great last-minute all-inclusive vacation

The main thing keeping me from rating 5 stars is the fact that tipping is expected with everything you do (especially in the restaurants and by the pool side). If you want excellent service instead of okay service then be prepared to tip, even though you are an all-inclusive guest!!!

  • Jimster123 : Fresno
Incredibly beautiful hotel!

My wife and I loved this hotel's beauty and ambiance. Stunning. We have traveled to Hawaii, Las Vegas, other locations in Mexico, Bahamas, Florida Keys....but we have never seen a more beautifully decorated, landscaped, maintained, and designed property. We loved the pool, the beach, and the service was top notch in all of our experiences. Tips are well deserved. These people work hard serving the guests! Notably, Miguel (or Mike as we called him) in the Naos restaurant, pm, was the best of all. With our every visit , he made us feel welcome, and went above and beyond our expectations. Miguel really made our stay and dining experiences fun and memorable. We truly enjoyed our stay, and hope to return one day.

  • clarew583 :
Paradisus Cancun

I deal with the Melia White House in London so knew what to expect of the brand. On entering the hotel it is distinctly Melia, but this is where it ends. For what is advertised as a family Hotel I cannot believe that pretty much all of the main pool is nearly 6ft deep with steps down into it that are not marked, the last one is a large drop down. At check in no one mentioned that there would be maintenance work ongoing throughout our stay (mid August) and there where no warning signs around the hotel either. We would have to use a different staircase to the pool side, hearing banging from the room next to ours as it was renovated, the Sunset Grill not open for the first few days. One day we walked in to our room and it completely smelt of paint. My husband went to reception and they said they would send a maintenance person up. A cleaner was sent to our room! She did not speak English, (I do not have a problem with this but when you have clearly been to reception speaking English you expect someone to come to you who will be able to communicate with you) in the end the cleaner put me on the phone to talk to someone who said they would send a maintenance person!. They never materialised and the only reason we did not complain again is that the smell did go by the time we was going to go to bed. The last few days all of the sunbeds by the shallow end of the pool was shut off but with no screen to the pool, meaning that although children could use the shallow part of the pool dust was constantly blowing across this area. The restaurants are not geared towards children at all. If you have a fussy eater it is very hard to find food that is plain! Turn down was erratic. The beds are ridiculously small! My husband and I are not large people and to have a more comfortable nights sleep my husband slept on the couch! We where in pyramid 3 for our stay which is convenient for being near the restaurants and reception but if you want to be able to get your children to sleep at a reasonable time I would suggest you avoid this pyramid as there is regularly loud music late into the evening. On the last day we had a cockroach in our room! Thank goodness that was the last day as I would not of been comfortable staying after that, there may be a lot of plants but I still don't expect one of those in my room. Kids Zone was the best thing about the Hotel, the staff here are lovely and made my children feel very welcome for the hour or two they spent there a day.

  • davrak81 :
horrible. I would not recommend it to anyone

My experience there was horrible from the time we got there until the time we left. We always book with family concierge. Upon our arrival, we have called ahead of time and requested that our room be ready upon our arrival, we were assured that It would be taken care Of. When we got there we were told we had to wait three hours, after arguing with them for 20 minutes they finally gave us a room, which had unsafe conditions because broken doors. I asked the butler to call maintenance to have the door fixed, four hours later when I called him to see if it was fixed he said that he was only going to call them now! as we were going back to a room we were denied access because they shattered the glass door in our room, so they decided to change your room without our consent. Our butler was so horrible in an experience he even forget to make reservations for dinner, which I had to remind him to do again. With exception to want to restaurant, the food there at the restaurants was horrible. And one of the restaurants for dinner I decided to order a duck, the chef had no idea or clue on how to properly prepare that dish. It came out overcooked and dry inedible. They really take it off the menu of they don't know how to properly prepare that dish. Another thing about the restaurants is that I don't thing that they turn on air-conditioning in the restaurants because it was very hot and humid I literally had to step out of the restaurant several times and go to a concierge lounge to cool off. At the pool and beach area, be prepared to pay extra if you want to use the beds which were over $100 per day.House keeping room service was ok for the most part until they forgot/neglected to clean my room. Unacceptable!

  • jacarelli : Irvington, New York
Wonderful for the most part...

We recently visited the Paradisus Cancun for a family vacation. We booked 2 rooms one with a beautiful ocean view. When we arrived, we were escorted to the concierge and checked in. We had been traveling since 3 am and were all exhausted, hungry and ready for the beach. They told us only one room was ready so we went up to change and encountered a room filled with construction workers and equipment!We had to go Back down to the concierge where we encountered a woman named Guadalupe. She was rude and though spoke English, spoke only Spanish to her co-workers regarding my rooms. She told me I was lucky that they were attempting to accommodate me at all because it was an hour too early for check in. She said she tried to do me a "favor" and it didn't work out. Oh well. If it weren't for the bell man who heard her, I would have walked out of the resort right that minute. He was very kind and apologized for her. The rest of the trip was wonderful. We had the loveliest waiters, waitresses, cab drivers and overall experience after that initial bad example.The food was delicious and the rooms were perfect. Loved the beach and the pool each day

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner
  • A la carte lunch and dinner
  • Unlimited domestic and international drinks (house wine included)
  • Snacks
  • A variety of daily sports
  • Kayaking
  • Sailing
  • Selected non-motorized water sports
  • Snorkeling
  • Tennis (day)
  • Windsurfing
  • Aquacycle
  • Daily activities program
  • Introduction to scuba diving in pool
  • Nightly entertainment
  • Tai chi
  • 668 suites
  • Main buffet restaurant
  • 10 Restaurants, including: Mediterranean, Mexican, Asian, Gourmet. Dress code & reservations required.
  • 6 bars including a swim-up pool bar
  • 4 Pools
  • Game room with bar, pool tables, games and Karaoke
  • 2 tennis courts
  • 9-hole par 3 golf course
  • Fitness room
  • Sauna
  • Whirlpools
  • Water sports (fee)
  • Beauty salon
  • Boutiques
  • Babysitting service, subject to availability (fee)
  • Laundry service (fee)
  • Car rental
  • Internet access (fee)
  • Conference facilities (fee)

Junior Suite

  • King size bed or two double beds
  • Lagoon or ocean view
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (maximum 2 children)

Family Concierge Junior Suite

  • King size bed or two double beds
  • Lagoon or ocean view
  • Suites assigned to a personal Family Concierge
  • Air conditioned lounge for private check-in and check-out
  • Personal Family Concierge available to assist throughout the day
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Paradisus beach kit for kids
  • Activities program for children and teenagers
  • Exclusive activities and day trips for families, like art classes, massages, and others
  • Bathrobes and slippers for children
  • Bathroom amenities for children
  • Activities menu in the room
  • Children's beverages in the minibar
  • PlayStation on request
  • Pillows for children
  • Turn-down service with milk and cookies
  • Bathrobes and slippers for parents
  • Pillow menu for parents
  • Luxury bathroom amenities for parents
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable
  • TV Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Hairdryer
  • Iron with ironing board
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (Maximum 2 children)

Family Concierge Suite

  • King size bed Separate lounge with sofa bed
  • Lagoon or ocean view
  • Suites assigned to a personal Family Concierge
  • Air conditioned lounge for private check-in and check-out
  • Personal Family Concierge available to assist throughout the day
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Paradisus beach kit for kids as a welcome gift during check-in
  • Activities program for children and teenagers
  • Exclusive activities and day trips for families, like art classes, massages, and others
  • Bathrobes and slippers for children in the wardrobe
  • Bathroom amenities for children
  • Activities menu in the room
  • Children's beverages in the minibar
  • PlayStation on request
  • Pillows for children
  • Turn-down service with milk and cookies
  • Bathrobes and slippers for parents
  • Pillow menu for parents
  • Luxury bathroom amenities for parents
  • 2 private terraces with picturesque views of the Caribbean
  • Individually controlled air conditioning
  • Radio-alarm clock
  • Two 32-inch flat screen LCD cable TVs
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Hairdryer
  • Iron with ironing board
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (Maximum 2 children)

Royal Service Junior Suite

  • King size bed or two double beds
  • Adults only
  • 'Luxury' suites available for extra space
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service One Bedroom Suite

  • King size bed or two double beds
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service Suite

  • King size bed 
  • Dining area for six
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Full kitchen
  • Three terraces
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service Presidential Suite

  • King size bed 
  • Dining area for eight
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Full kitchen
  • Terraces
  • Lagoon or ocean view
  • 2 indoor whilrlpool baths
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 6 people

Restaurants

Tempo by Martin Berasategui

  • A la carte for dinner
  • Contemporary Basque
  • Adults only
  • Formal dress is required

Mole

  • A la carte for dinner
  • Mexican
  • Adults only
  • Dress code is casual elegance (long trousers and shirts with sleeves for gentlemen)

Fuego

  • A la carte for dinner
  • Nikkei

Naos

  • Buffet for breakfast, lunch and dinner
  • International

La Palapa

  • A la carte for breakfast and lunch
  • International
  • Royal Service guests only

Market Grill

  • A la carte for dinner
  • Italian-Argentinian

Bana

  • A la carte for dinner
  • Japanese fusion

Enso

  • A la carte for dinner
  • Pan-Asian/Seafood

Vento

  • A la carte for dinner
  • Mediterranean

Blue Agave

  • A la carte for dinner
  • Mexican

Bars

  • Toji Asian- inspired cocktail bar
  • Avenue Lounge
  • Red Lounge
  • Swim Up Bar
  • Coco's Beach Club
  • Blue Agave Tequila bar
For the Kids - Kids Club, Wading Pool, Babysitting (fee) and Family Concierge (available for a fee).

Paradisus Cancun offers the following Yhi Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Whirlpool bath
  • Sauna
  • Steam room
  • Beauty salon

Massages

  • Holistic massage
  • Deep tissue massage
  • Indian scalp massage
  • Reflexology massage
  • Aromatherapy massage

Facial treatments

  • Diamond luxury lift facial
  • Facial for teens
  • Repairing facial
  • Energizing lifting facial
  • Deluxe facial

Wraps

  • Marine wrap
  • Herbal wrap
  • Citric wrap
  • Mediterranean wrap

Other treatments

  • Body exfoliation
  • Make up
  • Hair styling
  • Hair removal


Golf - Paradisus Cancun has a 9 hole, Par 3 golf course on site. 

Golf offers are subject to change or withdrawal without notice. Offer may be limited to select suppliers. Please speak to a vacation specialist before making your reservation.

Honeymoon Bonus - Free honeymoon package. To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Golf Bonus - Unlimited green fees at the hotel's 9-hole golf course (equipment not included).

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Cancun
Boulevard Kukulcan Km 16.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.