Paradisus Cancun

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Our Opinion

A pleasant hotel located near the beach. The a la carte restaurants are amazing. However, there is opportunity for improvement with their buffet items. Nonetheless, the resort has plenty of food choices available. There will always be helpful and friendly staff to assist guests. Both daytime and nightly entertainment is available, making this resort great for both families and couples. The grounds are well-kept and clean. However, refrain from staying during the rainy season, as many have reported that the facilities leak during times of heavy rainfall.


Overview
Paradisus Cancun offers the elegance and comfort exclusive of the most prestigious hotels of the world. It has been awarded the AAA 4 diamonds since 2006, and is well known for its white sandy beach overlooking the stunning turquoise waters of the Caribbean Sea. Only 1 block away is La Isla outdoor Shopping Mall with aquarium, theatres, great restaurants and just 5 minutes from the hottest nightclubs that this lively city has to offer!

Location: Directly on the beach in the heart of Cancun's hotel zone, 20 min to downtown Cancun, 35 min from the airport.

Highlights
  • Room service 24 hours a day
  • Golf course
  • Four swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • Free WiFi throughout hotel
  • "Yhi Spa"

tripadvisor Traveler Reviews
  • Terra Y :
My wife's 60th birthday Trip.

Golf course was nothing but pitch and putt 9 hole.Each hole average 100 ~110 yard. All you need is pitching wedge and putter. They rent golf club with bag at $25. and each ball charge few bucks. So you decide bring your own golf club and balls.No score card. No starter. Several missing hole number sign. Very confusing to play next hole because of missing sign but beautiful scene around course. Food was great but hair dryer was still former guest's long hair inside comb when I was checked in. There were only two electric wall outlet and consent was loose so I have to make sure my plug keep in contact with plug. TV picture was NOT HD. Picture quality was terrible. No channel provide clear picture. Electric switch so confuse It took me little bit times to figure it out. The Italian food staff Alejandro gave us excellent service. I want to give him 6 star. Good food and great beach and michael jacksons show was unforgetable.

  • kkausal : Chicago, Illinois
Stay at this Incredible Hotel-- Trust Me

I wanted to give my mom a nice Christmas present, so I decided to plan this trip for her. She is very picky about hotels, cleanliness, and food, so it's always scary to plan things for her. We arrived at the hotel and the person at the reception, Angel, already made us feel so welcome! He was hilarious and the check-in was so quick. After that we headed down to the pool/bar. I can't stress enough how nice the workers are in this place. Honestly, I think we were just constantly smiling at how sweet they were. They would recommend drinks and serve them so quickly, no matter how many people were waiting at the bar. Now the food- that was my biggest concern. I've eaten at hotel buffets before, and they were not very good. But this food? I was SHOCKED. IT WAS SO GOOD. My mom and I were both amazed at how tasty it was, and how sweet the waiters were, bringing us beer and water and anything else we wanted. We also visited Enso- which was a fantastic experience. We don't even like Asian food, but that food was great. The dish my mom ordered there did not come with noodles, but Eduardo was happy to tweak the menu for her and let the chef know. "We'll make it special for you" is what he said and it definitely put a smile on her face. We also dined at Vento, which was so cool. We ordered about 3 small dishes each, which we didn't think would fill us up, but we couldn't even order dessert with how full we were. The hotel was impeccably clean and always smelled so good. Other amazing parts were the gelato bar and the Nespresso bar. What really made our visit stand out was one of the waiters in the buffet- Edwin. We really could not stop talking about how sweet Edwin was to us. For breakfast, he offered us mimosas and talked to us about Chicago (where we're from). He made us laugh non-stop, and as if that wasn't enough, on our last day we were getting ready to check out, and he came up to the checkout and handed us a small piece of cake (best cake I've ever eaten) that said 'Thanks for Visiting.' My mom and I could not even believe it. Thank you to the entire staff of Paradisus for making this such an amazing stay. We can't even think of one bad thing about this hotel. If anyone is wondering whether to stay here- let me tell you that it's absolutely perfect. Beautiful beach, wonderful food, and an incredible staff. We can't wait to come back!

  • Curlies : UK
Royal Service guests

We have been to Mexico a number of times and decided to return to the Royal Service at Paradisus Cancun following a great experience/stay from last year (this is my second review of the hotel on Tripadvisor).It was nice to get off taxi, drop off the bags, get arrival drink at Royal Service check in and finally relax after a long trip. As soon as we entered the hotel I felt everything was taken care of. We could truly relax! Beautiful beach, choice of restaurants with nice food, being a Royal Service guest, daily re-stocked in room mini bar, bali beds - make your stay even better.I loved breakfast and lunch at La Palapa (my favourite place) - the view is amazing and food was good (desserts were basic but it was not an issue as could always have a cake or ice cream in the Piramid)! One of the great servers Cesar helped us on the last day to organise our lunch/orders at La Palapa prior to our transfer to airport. Another place we liked, Market Grill - also great servers (during the last visit it was Alfredo and Manuel - both excellent and attentive) and nice food. meat and vegetables offered vary from day to day. a famous "red/green button" disappeared - apparently this is a result of changes coming up to this restaurant. We have also noticed that the restaurant has less tables than before. Less availability - is this to 'encourage' guests to eat in buffet? still unsure how dinner reservation process works - we tried to move our booking by 30 min one night and it was impossible (despite of many tables being unoccupied).Fuego was also among our favourites restaurants too. Again nice food and servers. Delicious warm rolls as a starter, duck soup, salmon with sesame seeds, coconut creme bruele...mmmmmm. Dont forget about Tempo too - it is a great dinning experience and I would recommend it (our tasting menu was included in the package). Nespresso (former illy) and gelato bar had tasty coffee and ice cream.Pool service/concierage was great - always happy to assist. He remembered our names during the whole stay. Victor was a fabulous pool waiter! Royal service lobby bar was good to have a drink and a snack in the evening - would be great if coctails (Paradisus has a tasty bbc, mud slide or strawberry daiquiri) were served there too. Breakfast at Royal Service lobby was not the best - we tried it once and never came back - can not beat La Palapa with a beautiful view.Slightly disappointed with a butler - we requested the same butler as the last year. The butler has not been proactive this time round - eg. no surprises were left in the room (last year we received bottles of champagne, decorated strawberries, roses etc). just a minimum service this time.not what I was hoping for being a returning customer.Overall Royal Service section feels so much more relaxing than the rest of the hotel area.The rooms in piramid 5 have been renovated - glass wall (with a curtain) separates bathroom and bedroom. Mini bar has been stocked daily. Pillow menu which used to be in the room disappeared and when we wanted to request aromatic pillow we had to either ask a butler or concierage (leaving the note at a door handle was more convenient).coffee machine in our room was broken - the hotel inspected and replaced it soon after we reported it.Tequila gift we received from the Hotel was a nice gesture. Would still consider Paradisus Cancun as our hotel for the next vacation.

  • chlolo50 : Villecresnes, France
Family stay at Paradisus Cancun

It's our second stay at Paradisus Cancun I was with my family and 2 grand sons 2years and 14months.it's really a 5 stars, rooms are large and well equiped all is always cleaned.The staff is efficient and very kind specially with the children.for the last day we have a surprise: a chocolate cake with this registration: have a nice trip! we were really affected by this.Special think and thanks for Mariza welcome desk Naos restaurant and Mr Gaudenou, Ignacio, ,Alfedo waiters in the same restaurant.We recommend this hotel for a stay in Cancun.Laugie familyIt's our second stay at paradisus

  • MarFlo14 : Buenos Aires, Argentina
Stay at beach resort in Cancun

Great beach and pool areas. Excelente food and service.Confortable rooms but noise comes from main lobby reaching even 8th floor.Good activities ran by a friendly team: salsa, merengue and zumba. Plus volley and soccer.Classes such: wine tasting, cooking ceviche a disappointment but there is room for improvement.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner
  • A la carte lunch and dinner
  • Unlimited domestic and international drinks (house wine included)
  • Snacks
  • A variety of daily sports
  • Kayaking
  • Sailing
  • Selected non-motorized water sports
  • Snorkeling
  • Tennis (day)
  • Windsurfing
  • Aquacycle
  • Daily activities program
  • Introduction to scuba diving in pool
  • Nightly entertainment
  • Tai chi
  • 668 suites
  • Main buffet restaurant
  • 10 Restaurants, including: Mediterranean, Mexican, Asian, Gourmet. Dress code & reservations required.
  • 6 bars including a swim-up pool bar
  • 4 Pools
  • Game room with bar, pool tables, games and Karaoke
  • 2 tennis courts
  • 9-hole par 3 golf course
  • Fitness room
  • Sauna
  • Whirlpools
  • Water sports (fee)
  • Beauty salon
  • Boutiques
  • Babysitting service, subject to availability (fee)
  • Laundry service (fee)
  • Car rental
  • Internet access (fee)
  • Conference facilities (fee)

Junior Suite

  • King size bed or two double beds
  • Lagoon or ocean view
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (maximum 2 children)

Family Concierge Junior Suite

  • King size bed or two double beds
  • Lagoon or ocean view
  • Suites assigned to a personal Family Concierge
  • Air conditioned lounge for private check-in and check-out
  • Personal Family Concierge available to assist throughout the day
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Paradisus beach kit for kids
  • Activities program for children and teenagers
  • Exclusive activities and day trips for families, like art classes, massages, and others
  • Bathrobes and slippers for children
  • Bathroom amenities for children
  • Activities menu in the room
  • Children's beverages in the minibar
  • PlayStation on request
  • Pillows for children
  • Turn-down service with milk and cookies
  • Bathrobes and slippers for parents
  • Pillow menu for parents
  • Luxury bathroom amenities for parents
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable
  • TV Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Hairdryer
  • Iron with ironing board
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (Maximum 2 children)

Family Concierge Suite

  • King size bed Separate lounge with sofa bed
  • Lagoon or ocean view
  • Suites assigned to a personal Family Concierge
  • Air conditioned lounge for private check-in and check-out
  • Personal Family Concierge available to assist throughout the day
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Paradisus beach kit for kids as a welcome gift during check-in
  • Activities program for children and teenagers
  • Exclusive activities and day trips for families, like art classes, massages, and others
  • Bathrobes and slippers for children in the wardrobe
  • Bathroom amenities for children
  • Activities menu in the room
  • Children's beverages in the minibar
  • PlayStation on request
  • Pillows for children
  • Turn-down service with milk and cookies
  • Bathrobes and slippers for parents
  • Pillow menu for parents
  • Luxury bathroom amenities for parents
  • 2 private terraces with picturesque views of the Caribbean
  • Individually controlled air conditioning
  • Radio-alarm clock
  • Two 32-inch flat screen LCD cable TVs
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Hairdryer
  • Iron with ironing board
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (Maximum 2 children)

Royal Service Junior Suite

  • King size bed or two double beds
  • Adults only
  • 'Luxury' suites available for extra space
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service One Bedroom Suite

  • King size bed or two double beds
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service Suite

  • King size bed 
  • Dining area for six
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Full kitchen
  • Three terraces
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service Presidential Suite

  • King size bed 
  • Dining area for eight
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Full kitchen
  • Terraces
  • Lagoon or ocean view
  • 2 indoor whilrlpool baths
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 6 people

Restaurants

Tempo by Martin Berasategui

  • A la carte for dinner
  • Contemporary Basque
  • Adults only
  • Formal dress is required

Mole

  • A la carte for dinner
  • Mexican
  • Adults only
  • Dress code is casual elegance (long trousers and shirts with sleeves for gentlemen)

Fuego

  • A la carte for dinner
  • Nikkei

Naos

  • Buffet for breakfast, lunch and dinner
  • International

La Palapa

  • A la carte for breakfast and lunch
  • International
  • Royal Service guests only

Market Grill

  • A la carte for dinner
  • Italian-Argentinian

Bana

  • A la carte for dinner
  • Japanese fusion

Enso

  • A la carte for dinner
  • Pan-Asian/Seafood

Vento

  • A la carte for dinner
  • Mediterranean

Blue Agave

  • A la carte for dinner
  • Mexican

Bars

  • Toji Asian- inspired cocktail bar
  • Avenue Lounge
  • Red Lounge
  • Swim Up Bar
  • Coco's Beach Club
  • Blue Agave Tequila bar
For the Kids - Kids Club, Wading Pool, Babysitting (fee) and Family Concierge (available for a fee).

Paradisus Cancun offers the following Yhi Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Whirlpool bath
  • Sauna
  • Steam room
  • Beauty salon

Massages

  • Holistic massage
  • Deep tissue massage
  • Indian scalp massage
  • Reflexology massage
  • Aromatherapy massage

Facial treatments

  • Diamond luxury lift facial
  • Facial for teens
  • Repairing facial
  • Energizing lifting facial
  • Deluxe facial

Wraps

  • Marine wrap
  • Herbal wrap
  • Citric wrap
  • Mediterranean wrap

Other treatments

  • Body exfoliation
  • Make up
  • Hair styling
  • Hair removal


Golf - Paradisus Cancun has a 9 hole, Par 3 golf course on site. 

Golf offers are subject to change or withdrawal without notice. Offer may be limited to select suppliers. Please speak to a vacation specialist before making your reservation.

Honeymoon Bonus - Free honeymoon package. To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Golf Bonus - Unlimited green fees at the hotel's 9-hole golf course (equipment not included).

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Cancun
Boulevard Kukulcan Km 16.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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