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- What's Included
- All Inclusive Features
A pleasant hotel located near the beach. The a la carte restaurants are amazing. However, there is opportunity for improvement with their buffet items. Nonetheless, the resort has plenty of food choices available. There will always be helpful and friendly staff to assist guests. Both daytime and nightly entertainment is available, making this resort great for both families and couples. The grounds are well-kept and clean. However, refrain from staying during the rainy season, as many have reported that the facilities leak during times of heavy rainfall.
Crew is amazing making this resort perfect. Kind and happy people attending gests with joy, professionalism and Excellency. From zero to ten, eleven!!!!Special thanks to Eddie C Rafa, Eulices, Ricardo Balaim, Eduardo Ramo, Ramon Zapot, Valeria, Vitor and Edier. A few names among several extraordinary people.
We really enjoyed our family vacation at Paradisus Cancun. The waiters were excellent and very attentive to our family. My 12 year old daughter raved about the staff everyday and wanted to go back to each restaurant, because they made her feel so special. Erik at the sushi restaurant was amazing and really made our experience unbelievable. Martin at the Naos restaurant for breakfast was a highlight for our family. He treated us like we were the only ones at the restaurant. We truly felt like "Norm" from Cheers when we came in each morning. Our only issue was our room. The motel was overbooked, so we ended up with only a king bed, so our girls had to sleep on cots. We had several issues with the cots throughout the week, but the staff were there within minutes to resolve our problems. My last suggestion is to make sure you eat the blue agave for lunch - the tacos and quesadillas were amazing!
Wow, this hotel did not disappoint ! We had a room over looking the lagoon, it was lovely & cleaned daily! The views when you walked out to the pool were just amazing. The bar in the middle of the hotel does the most amazing cocktails, you can literally ask for anything and they will make it for you ( all the drinks were international brands too ) we ate at the buffet for breakfast which gave us plenty of choice. Our favourite evening meal was enso ( big thanks to Nathanael & Jose for making us feel so special every time we went, the desert was out of this world ) ! The pool & beach were lovely, waiter service at both. A bit of feedback that could be used to improve was the fact the restaurants were advertised as open from a certain time but they didn't open until late! Mainly the Mexican restaurant, it said 12 but didn't open until 4. The pool food got a bit repetitive every day ( burgers, chips, chicken etc ) I think this may have been because the hotel was quiet, so perhaps it wasn't worth opening. But we paid for a week all inclusive, so it would have been great to get what was advertised. Also the other problem we had was trying to get a towel in the afternoon, it's next to impossible ! I sat for 40 minutes waiting and the member of staff dealing with it was quite rude, it's a shame as he was the only one who was out of everyone in the hotel! They need a better policy in place, someone next to us had 4 towels for 2 adults, no wonder they ran out. Think going forward it would be helpful to keep track of who's had them from the room number. Even with them little points I would definitely go back & recommend this hotel to anyone. The staff really couldn't do enough for you. Only 5/10 mins in a bus away from shops & nightlife !
the best vacations ever, excellent customer service, delicious food, is too clean and organized, definitely if I return to Cancun is in this hotel. I apreciates the service of carlos ( concierge) , Daniel , irving ,and angel from Mole restaurant, I really recommended this restaurant and ask for "el momento guau" its an little demo of a kind mexican food. Eddie from the pool He was really helpful he gave us everytime food and drinks without ask him.
Having visited the very impressive Paradisus in Punta Cana I was expecting a little more from this hotel. Rooms were pretty excellent, the restaurants were very good except Mole. Common space and the beach were not so impressive though... However I guess if you are in Cancun, just take the chance to go around, there are so many perfect beaches and things to see/do in Yucatan.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- A la carte lunch and dinner
- Unlimited domestic and international drinks (house wine included)
- A variety of daily sports
- Selected non-motorized water sports
- Tennis (day)
- Daily activities program
- Introduction to scuba diving in pool
- Nightly entertainment
- Tai chi
- 678 suites
- Main buffet restaurant
- Restaurants, including: Mediterranean, Mexican, Asian, Gourmet. Dress code & reservations required.
- 1 Grill
- 5 bars including a swim-up pool bar
- 4 Pools
- Game room with bar, pool tables, games and Karaoke
- 2 tennis courts
- 9-hole par 3 golf course
- Fitness room
- Water sports (fee)
- Beauty salon
- Babysitting service, subject to availability (fee)
- Laundry service (fee)
- Car rental
- Internet access (fee)
- Conference facilities (fee)
Junior Suites include:
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Full bathroom
- Daily stocked mini bar
- Balcony or terrace
- Maximum occupancy: 3 adults or 2 adults, 2 children
1-Bedroom and Ocean View Rooms also available.
Resort Location Map
- Hotel Contacts
- Extra Info
Boulevard Kukulcan Km 16.5, Cancun 77500 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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