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Paradisus Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
  • Weddings
  • Bonus
Our Opinion

A pleasant hotel located near the beach. The a la carte restaurants are amazing. However, there is opportunity for improvement with their buffet items. Nonetheless, the resort has plenty of food choices available. There will always be helpful and friendly staff to assist guests. Both daytime and nightly entertainment is available, making this resort great for both families and couples. The grounds are well-kept and clean. However, refrain from staying during the rainy season, as many have reported that the facilities leak during times of heavy rainfall.


Overview
Paradisus Cancun offers the elegance and comfort exclusive of the most prestigious hotels of the world. It has been awarded the AAA 4 diamonds since 2006, and is well known for its white sandy beach overlooking the stunning turquoise waters of the Caribbean Sea. Only 1 block away is La Isla outdoor Shopping Mall with aquarium, theatres, great restaurants and just 5 minutes from the hottest nightclubs that this lively city has to offer!

Location: Directly on the beach in the heart of Cancun's hotel zone, 20 min to downtown Cancun, 35 min from the airport.

Highlights
  • Room service 24 hours a day
  • Golf course
  • Four swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • Free WiFi throughout hotel
  • "Yhi Spa"

tripadvisor Traveler Reviews
  • Cynthia Z :
Birthday Trip for my Daughter.

I cannot say enough amazing things about our trip and this resort. We truly felt like we were in paradise. The service was incredible. Alejandro at Naos was absolutely the best!!! He took care of us so well. We never had to wait for anything. I could not believe the service. My family and I were very impressed. Daniela took care of my daughter on her birthday for her kid's facial. It was AMAZING. They treated our Birthday girl like a Princess. Thank you for that. The service on the beach was incredible. I can go on and on about Sergio and Asustencia. I miss them! They took care of all our needs. I want to say that Paradisus Cancun is definitely above many of the other hotels. It's immaculate. So clean and beautiful. The food was perfect. We had the best food with many delicious choices. Our room was in building 3 on the 8th floor. Totally perfect location. We were extremely pleased. The housekeeping service was phenomenal. They really know how to take of you while you are on vacation. I would more than recommend Paradisus to anyone thinking about traveling to Cancun. It was so worth it. Please tell Sergio on the beach hello from the Zamorano family. Orlando also was amazing at Naos. Our vacation was perfect. Thank you. The Zamorano Family

  • Rebeca C :
Might not be what you expect given how expensive it is.

This hotel is beautiful but old and there are few things that make it nice but not worth the money you pay for.Rooms: the rooms are ok but nothing wow. It was nice that we had ocean view but the buffet was below and it smelled like food all the time (not good). Also the AC installations were right outside so it was pretty loud. The beach: It was beautiful white sand and we always found a place to sit and relax. However, the ocean was very aggressive and the wave would pull you in.. can be very dangerous. Thanks god the lifeguards were there all the time! The servers at the beach were very attentive; they did earn their tip. Food: we went to almost all restaurants. Tempo was amazing as well as the mexican cousine restaurant. The rest not so good. The buffet was not that good, it did had a lot of variety but it wasn't delicious in general. Couple of times they did have one dish here and there that was ok.Customer Service: I think this is what we liked the most. The staff, the servers were sooo nice , helpful and humble. We enjoyed talking to them.The pool: the pool was nice but most of times very busy. It was hard to find a spot. I will mention that the hotel grounds and facilities were very clean all the time. A lot of workers!Entertainment: they did had something every night and it seemed ok.For me it was an "ok" experience, hanging out with my sister and her family made it nice because that's what mattered to me but when it comes to the overall experience it should be cheaper given what it actually is.

  • Tricia L :
Best decision ever made

The resort was exceptional! The food was amazing, the best restaurant was the Peruvian restaurant called FUEGO but my Boyfriend loved the Asian restaurant outside by the beach called ENZO. The servers are all so attentive and they will cater to all your needs. If you want good service at a bar, visit EMMANUEL who works at the bar in the middle of the resort with the big tents and the red lantern lights. He made me drinks until I was fully satisfied with one he called the "Emmanuel special". I'm not a big drinker but I like a fruity tropical drink and that's exactly what he made me. If you are young and want a party scene definitely go to the swim up bar, we made friends with other visitors and the bartenders are just as fun. The service was exceptional. You just tell the workers or the servers what you want and they will accommodate in any way possible. The room was clean and even without a view of the beach, the view we had of the Cancun strip and the ocean was just perfect. We will definitely be staying at all Meliá resorts because their chain is just that amazing.

  • Wayne E : Corpus Christi, Texas
Milestone birthdays in Cancun

I went with 5 girlfriends celebrating 50 and 60 year birthdays. We had 3 rooms and the hotel was able to get us altogether. We had a lagoon view on the third floor where we enjoyed amazing views of the sunset each night. Check in and out were a little slow but they give you a cold beer while you wait! The food did not give anybody stomach problems. Our favorites were Mole and Fuego. Breakfast buffet at the Market Grill each morning where we were treated like princesses by Martin and Fernando. Beach side our waiter Sofiano was great, bringing numerous Mojitos and buckets of ice cold bottled water. I enjoyed an amazing massage in the spa with Justina and a water aerobics class led by "Magic Mike". We also saw the Michael Jackson show, very entertaining with Cirque de soleii quality dancers. The resort is dated but it is also charming, kind of like going to Mexico in college! ( in the 80's!) Our room was comfortable, the lobby and open areas are not air conditioned but most of the time you could find a refreshing breeze. We went on a snorkle and Isla Contoy excursion. Great! Jauquin at the concierge desk was very helpful in setting this up. It was a nice break to do something different and see more of the area. Next time I want to do the underground cave trip. Our four night trip was under $1,000.00 including airfare from Houston. I think we definitely got our moneys worth!!

  • Mel C : Brooklyn, New York
Average hotel with bad food.

My sweetie and I always go to the ME Cancun for Memorial weekend. Unfortunately, they are currently undergoing renovations, so we decided to go to another hotel in Cancun. Lets just say the toilet and I were best friends because I had abdominal problems from the food.Hotel Grounds- This hotel needs to be renovated. There was always dirty towels on the floor throughout the hotel to soak up the leaks from the roof. Hotel looks old and the elevator smelled like mildew. However, there were always multitudes of workers tending to the vast array of plants and flowers inside the hotel. Room - We had an oceanview suite with a Jacuzzi. However, the Jacuzzi did not work. We called maintenance and they had to change the motor in the Jacuzzi. You mean to tell me no one knew the Jacuzzi was inoperable?Housekeeping - Below par. It appeared that the bed was the only thing that was tended to in the hotel room. Pool/Beach - Since we had the Royale Service/Club Melia, our Butler reserved the Bali Beds for us everyday that we stayed there. I preferred the Beds by the Club Melia side as opposed to the Royale Service side because it was much livelier. Very quiet by the Royale Service. Restaurants Naos - The buffet was awful and gave me stomach problems. Below, I will discuss each restaurant that I had the opportunity to eat at:Tempo - Michelin star, contemporary, formal/elegant restaurant. Hands down, this was the best restaurant that this resort has to offer. Although, its not included in the all-inclusive, its an absolute must to dine here. The food and service was impeccable and I had no stomach issues afterwards. This restaurant actual carries this resort.La Palapa - This restaurant is located in the Royal Service VIP and only Royal service guests can eat here. The food here is good. I enjoyed their breakfast as well.Mole - service was good, but the food was not. Mexican cuisine.Toiji - Asian Cuisine. Located in the middle of the hotel. Very nice restaurant and romantic. We ate here several times. EntertainmentThe Red Lounge was popping. In fact, this is the first resort in which people actual went to the lounge. Had alot of fun there. The DJ was great because he catered to the crowd. Drinks were great as well.Shows - We did not attend any shows at all.This resort was ok, but this is a one and done for us.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner
  • A la carte lunch and dinner
  • Unlimited domestic and international drinks (house wine included)
  • Snacks
  • A variety of daily sports
  • Kayaking
  • Sailing
  • Selected non-motorized water sports
  • Snorkeling
  • Tennis (day)
  • Windsurfing
  • Aquacycle
  • Daily activities program
  • Introduction to scuba diving in pool
  • Nightly entertainment
  • Tai chi
  • 668 suites
  • Main buffet restaurant
  • 10 Restaurants, including: Mediterranean, Mexican, Asian, Gourmet. Dress code & reservations required.
  • 6 bars including a swim-up pool bar
  • 4 Pools
  • Game room with bar, pool tables, games and Karaoke
  • 2 tennis courts
  • 9-hole par 3 golf course
  • Fitness room
  • Sauna
  • Whirlpools
  • Water sports (fee)
  • Beauty salon
  • Boutiques
  • Babysitting service, subject to availability (fee)
  • Laundry service (fee)
  • Car rental
  • Internet access (fee)
  • Conference facilities (fee)

Junior Suite

  • King size bed or two double beds
  • Lagoon or ocean view
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (maximum 2 children)

Family Concierge Junior Suite

  • King size bed or two double beds
  • Lagoon or ocean view
  • Suites assigned to a personal Family Concierge
  • Air conditioned lounge for private check-in and check-out
  • Personal Family Concierge available to assist throughout the day
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Paradisus beach kit for kids
  • Activities program for children and teenagers
  • Exclusive activities and day trips for families, like art classes, massages, and others
  • Bathrobes and slippers for children
  • Bathroom amenities for children
  • Activities menu in the room
  • Children's beverages in the minibar
  • PlayStation on request
  • Pillows for children
  • Turn-down service with milk and cookies
  • Bathrobes and slippers for parents
  • Pillow menu for parents
  • Luxury bathroom amenities for parents
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable
  • TV Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Hairdryer
  • Iron with ironing board
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (Maximum 2 children)

Family Concierge Suite

  • King size bed Separate lounge with sofa bed
  • Lagoon or ocean view
  • Suites assigned to a personal Family Concierge
  • Air conditioned lounge for private check-in and check-out
  • Personal Family Concierge available to assist throughout the day
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Paradisus beach kit for kids as a welcome gift during check-in
  • Activities program for children and teenagers
  • Exclusive activities and day trips for families, like art classes, massages, and others
  • Bathrobes and slippers for children in the wardrobe
  • Bathroom amenities for children
  • Activities menu in the room
  • Children's beverages in the minibar
  • PlayStation on request
  • Pillows for children
  • Turn-down service with milk and cookies
  • Bathrobes and slippers for parents
  • Pillow menu for parents
  • Luxury bathroom amenities for parents
  • 2 private terraces with picturesque views of the Caribbean
  • Individually controlled air conditioning
  • Radio-alarm clock
  • Two 32-inch flat screen LCD cable TVs
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Hairdryer
  • Iron with ironing board
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 4 people (Maximum 2 children)

Royal Service Junior Suite

  • King size bed or two double beds
  • Adults only
  • 'Luxury' suites available for extra space
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service One Bedroom Suite

  • King size bed or two double beds
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service Suite

  • King size bed 
  • Dining area for six
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Full kitchen
  • Three terraces
  • Lagoon or ocean view
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 3 people

Royal Service Presidential Suite

  • King size bed 
  • Dining area for eight
  • Seperate living area with lounge and sofa bed
  • Adults only
  • Full kitchen
  • Terraces
  • Lagoon or ocean view
  • 2 indoor whilrlpool baths
  • Special welcome cocktail
  • Refreshing scented towel
  • Pool Concierge offering cold drinks, towels, fruit and more
  • Personalized turn-down service
  • Personalized pillow menu
  • Daily newspaper delivery
  • Butler service: Unpacking and repacking of suitcases, Shoe shining, Ironing of clothes on arrival (once per stay)
  • Air conditioned lounge for private check-in and check-out
  • Preferential and guaranteed bookings for restaurants, YHI Spa, activities and day trips
  • Private Royal Service pool, 3 whirlpools and Bali beds
  • Private beach area with concierge service
  • Sun cream, sun blocks and aloe gel station in the pool area
  • Private terrace
  • Individually controlled air conditioning
  • Radio-alarm clock
  • 32 inch flat screen LCD cable TV
  • Pay-per-view TV
  • Two direct dial telephones
  • Modern bathroom with bathtub and rain shower
  • Bathroom amenities
  • Bathrobes and slippers
  • Hairdryer
  • Iron with ironing board
  • Minibar restocked daily
  • Coffee maker
  • Safety deposit box
  • Marble floors
  • Maximum occupancy 6 people

Restaurants

Tempo by Martin Berasategui

  • A la carte for dinner
  • Contemporary Basque
  • Adults only
  • Formal dress is required

Mole

  • A la carte for dinner
  • Mexican
  • Adults only
  • Dress code is casual elegance (long trousers and shirts with sleeves for gentlemen)

Fuego

  • A la carte for dinner
  • Nikkei

Naos

  • Buffet for breakfast, lunch and dinner
  • International

La Palapa

  • A la carte for breakfast and lunch
  • International
  • Royal Service guests only

Market Grill

  • A la carte for dinner
  • Italian-Argentinian

Bana

  • A la carte for dinner
  • Japanese fusion

Enso

  • A la carte for dinner
  • Pan-Asian/Seafood

Vento

  • A la carte for dinner
  • Mediterranean

Blue Agave

  • A la carte for dinner
  • Mexican

Bars

  • Toji Asian- inspired cocktail bar
  • Avenue Lounge
  • Red Lounge
  • Swim Up Bar
  • Coco's Beach Club
  • Blue Agave Tequila bar
For the Kids - Kids Club, Wading Pool, Babysitting (fee) and Family Concierge (available for a fee).

Paradisus Cancun offers the following Yhi Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Whirlpool bath
  • Sauna
  • Steam room
  • Beauty salon

Massages

  • Holistic massage
  • Deep tissue massage
  • Indian scalp massage
  • Reflexology massage
  • Aromatherapy massage

Facial treatments

  • Diamond luxury lift facial
  • Facial for teens
  • Repairing facial
  • Energizing lifting facial
  • Deluxe facial

Wraps

  • Marine wrap
  • Herbal wrap
  • Citric wrap
  • Mediterranean wrap

Other treatments

  • Body exfoliation
  • Make up
  • Hair styling
  • Hair removal


Golf - Paradisus Cancun has a 9 hole, Par 3 golf course on site. 

Golf offers are subject to change or withdrawal without notice. Offer may be limited to select suppliers. Please speak to a vacation specialist before making your reservation.

Honeymoon Bonus - Free honeymoon package. To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Golf Bonus - Unlimited green fees at the hotel's 9-hole golf course (equipment not included).

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Paradisus Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Paradisus Cancun
Boulevard Kukulcan Km 16.5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.