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Park Royal Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Weddings
  • Bonus
Our Opinion

A really solid place for those who are looking for a decent place to stay that has good service and good value. Good food options for both buffets and a la carte restaurants. However, this isn't the resorts strongest selling point. This resort is great for both families and couples alike. There are plenty of activities for both types of travelers to partake in. For those wanting to partake in the party scene, the main Cancun strip is only a few minutes taxi ride. This is a really great budget friendly option for those wanting to get away and experience rest and relaxation in Cancun!

An all-inclusive with a nice twist: the Park Royal Piramides offers you the option of self-catering Ambassador Suites, complete with kitchenette - perfect for families! This comfortable resort has just undergone renovations and now also features an on-site spa, 24 hour deli-pharmacy and watersports facility on the calm lagoon-side of Cancun.

Location: Beachfront in Cancun's hotel zone, 15 minutes to downtown, 25 minutes from the airport.

  • Two pools
  • Large beach front
  • Walking distance to shopping and entertainment
  • Kids' activities program
  • Authentic Mayan ruin on location

tripadvisor Traveler Reviews
  • jamesrO6553IL : Malone, Wisconsin
Do Not Vacation here, you will be disappointed

Poor everything. We were suppose to be here for one week, we checked out and flew home on day 2. Royal Holiday should be ashamed to offer this resort in their inventory.unit view was an alleyrequested king bed, received 2 double bedsunit needs updating - all oldbuffet closed and only had 1 restaurantdirty beach - was not kept upno pool side or beach service.and the list goes on and on.Bad experience, very disappointing

  • Torres C :
Used to be "ok", not anymore. Old facilities and incompetent management & front desk staff.

During a 4 day stay: Because of an error in their system got locked out my room for a couple hours (at night), front desk hang up the phone on me (twice), tried to charge me for lost key cards (which I didn't receive), did not clean my room twice (in 4 days!), end a long etc. Very friendly staff in general, but lobby and management was simply rude and incompetent.

  • hjfbs11 : Casper, Wyoming
Horrible Place I will never stay here again

Horrible, absolutely horrible. When we first got there we went to the front desk to check in. The employee told us to have a seat and a drink while we waited. We waited for about an hour and a half before I finally went back up to the front desk to check to see what was going on. The manager then had us wait for about 30 minutes longer before he told us that they were over booked and would have to send us to another hotel. They got us a ride to the other resort, yet when we went to check in the new resort how no idea what was going on, so we had to wait about another hour before finally getting things figured out. This resort actually ended up being pretty nice. The next day we go back to our original resort to check in again. We again had to wait 30 minutes before checking in, this time they did have rooms, however the rooms they gave us still had people in them. So we go back to the front desk tell them this and they give us new rooms, these new rooms again had people in them. This happened 4 times before we finally got to our rooms that didn't have anyone in them. The worst part about this is at no point did any of the staff even offer an apology to anyone in our group, or compensate us in any way. So we essentially wasted a day and a half of our vacation dealing with simply checking in and getting into the rooms that we booked. I even tried to talk to the manager, yet every time I asked for him the front desk employees, would say they couldn't get a hold of him, without even trying to. It was a horrible experience. I will say the beach was nice at the resort, and the rooms were decent. Other than that everything was awful.

  • Michelle C :
Clean, spacious rooms

First time at this hotel, very clean with spacious rooms. Food was good, would gave preferred foods from the region to experience Cancun cuisine. The hotel is medium size, perfect for our needs. I particularly enjoy not having small children running around screaming loved it. At our arrival we were greeted with great smiles and courtesy except for the woman at the register counter - her name should have been PRIESTESS OF RUDNESS - although we are both of Hispanic language she refused to speak to us in Spanish, her English was extremely difficult to understand but we manage. Overall was a good experience but must likely we wouldn't go back.

  • mgerada : West Lafayette, Indiana
College Spring Break

Just got back from 6 days at this resort. We were a large group of college students and enjoyed our stay very much. This resort fit all of our budgets well with left us with some extra spending money to do more around Cancun. We highly enjoyed the nicer restaurant and the cleanliness of everything(beach, pool, rooms, etc.). Like some of the other reviewers have said it is the staff which make five stars in our book. Rodrigo was one of our personal favorites, he would organize activities at night if we wanted to venture off the resort but would not push you to purchase if you didn't want to. Also, Armando at the pool bar was great, he was always fun and attentive many times he would refill our drinks before we even asked. Bottom line I would highly recommend this resort to any college students, families are present but there is a good mix of all ages at this resort.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • Unlimited Domestic brands, Domestic beer and House Wine from 9am-Midnight
  • Non-motorized watersports
  • Kayaking
  • Volleyball
  • Shuffleboard
  • Daily activities
  • Nightly entertainment
  • Unlimited meals at two outstanding restaurants
  • Unlimited drinks for adults & kids at 3 inviting bars
  • All day pool and deck refreshments
  • 288 rooms in two 6-storey buildings
  • 2 restaurants
  • 3 bars including pool bar
  • 2 pools
  • Kid's pool
  • 24 hour deli & pharmacy
  • Gym
  • Spa for massage treatments (fee)
  • Sauna and steamroom (fee)
  • Babysitting service (fee)
  • Scuba diving nearby
  • 18-hole golf course 20 minutes away

Standard Room

  • 2 double beds
  • Air Conditioning
  • Bathtub
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon or ocean
  • Max occupancy 4 guests (no more than 2 children)

Ambassador Suite

  • 2 double beds and 1 pull down bed
  • Air Conditioning
  • Bathtub
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Microwave oven (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon or ocean
  • Max occupancy 6 guests (no more than 4 children)

Presidential Suite

  • 2 double beds and 1 pull down bed
  • Air Conditioning
  • Balcony or terrace with Jacuzzi
  • 2 full bathrooms
  • Option to connect to Studio Room
  • Seperate living and dining area
  • Kitchenette
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Microwave oven (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon, gardens  or ocean
  • Max occupancy 6 guests (no more than 4 children)


La Veranda

  • Buffet for breakfast, lunch and dinner
  • International

El Mirador

  • A la carte for dinner
  • Italian
  • Exclusively for guests 15+
  • Reservations required
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Snack El Jardin

  • Snack bar


  • Lobby bar
  • La Duna Pool bar
  • La Langosta Swim-up bar

Kids Deals - Kids 2-12 stay and eat free when sharing a room and existing bedding with 2 adults; pay only airfare. Max 2 kids. Limited availability. 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Honeymooners - Receive an upgrade to Ambassador Suite (if available at time of check-in) and a fruit basket and gift in room. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Park Royal Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Park Royal Cancun
Blvd. Kukulkan Km. 12.5 Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.