Park Royal Cancun

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  • What's Included
  • All Inclusive Features
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Our Opinion

A really solid place for those who are looking for a decent place to stay that has good service and good value. Good food options for both buffets and a la carte restaurants. However, this isn't the resorts strongest selling point. This resort is great for both families and couples alike. There are plenty of activities for both types of travelers to partake in. For those wanting to partake in the party scene, the main Cancun strip is only a few minutes taxi ride. This is a really great budget friendly option for those wanting to get away and experience rest and relaxation in Cancun!

An all-inclusive with a nice twist: the Park Royal Piramides offers you the option of self-catering Ambassador Suites, complete with kitchenette - perfect for families! This comfortable resort has just undergone renovations and now also features an on-site spa, 24 hour deli-pharmacy and watersports facility on the calm lagoon-side of Cancun.

Location: Beachfront in Cancun's hotel zone, 15 minutes to downtown, 25 minutes from the airport.

  • Two pools
  • Large beach front
  • Walking distance to shopping and entertainment
  • Kids' activities program
  • Authentic Mayan ruin on location

tripadvisor Traveler Reviews
  • jaygoo : Medina, Washington
Construction zone!

I wish I could give this hotel a better review, but unfortunately there were just too many things that didn't go right. It started off with our prearranged pickup from the airport not showing up. At our 9PM checkin our room was not available, so we were upgraded to a suite with the understanding that we would move in 2 days to our originally booked room. The next morning I went to the front desk and asked to be moved to the room that I had originally booked as I wanted to be able to unpack and get settled. I was given a major run around with this request. I can't tell you how many people I spoke with, and how many lines I waited in. No one would take responsibility for finding me a room. "You need to talk to a manager." "Come back at noon." Seriously people, just give me the room that I booked!!! I ended up spending close to 2 hours of my vacation time getting the shuffle from the front desk and management. Here's the part that I think anyone considering staying here should know. The hotel is under MAJOR CONSTRUCTION. There is a giant crane being utilized to add several more floors to the main building. The sound of jack hammers, pounding and sawing can be heard all day long both in your room and at the pool. Several floors smell like paint. A large part of the grounds are blocked off making access to pool and restaurants difficult. This is not my idea of a relaxing vacation.The wait staff at the restaurants and bars were wonderful. Always a smile on their faces and eager to help. It's too bad that this work ethic isn't available at the front desk and with management.

  • jerrielynnew : Austin

The property was undergoing construction which was inconvenient and the room faced construction and a large orange crane. Would have been nice to know that when booking. The people that work in the restaurant, at the pool, and in the pool bars are that property's saving grace. Without them, this trip would have not been nearly as enjoyable. It was nice to be right across the street from stores and a few things to do but all in all, I probably wouldn't stay here again. Also, the woman who "guarded" the water in the Member's Center lied to us and scowled when we wanted to get water. I wanted to remind her every time that those of us who are members pay a decent price tag and the water was one of the benefits but she acted like it was gold and as if she bought it herself. When she told us there wasn't any water, on several occasions, we told her to check the cabinet and with much facial grimacing, she retrieved it. She needs to go! (the one with the braces who spoke little English was awesome - it's the other one!)

  • CesGRdz :

Had an awesome/magical time there for my honeymoon. Loved the room, dining/snack area, Italian restaurant, pools, etc. Met some awesome staff like bell boy Alex Garcia. I did not take photos. I captured memories. Hope to return soon.

  • Carole G :
Lovely hotel with lovely staff

Lovely hotel, very clean, good location, exceptional service, nothing was too much trouble. A special mention to Mario, Armando and Martin in the top pool bar. Always had a smile and a joke and were interested in you and your family. Would recommend this hotel and would be more than happy to return.

  • Tripadexperts : Cancun
Excellent for a quick trip to Cancun !

Great location right in th middle of everything. Short ride in from the Airport, rigt in front of the best shopping mall in Cancun and with a magnificent beach when you have little time to explore.The Hotel is smaller of what it appears thus making it easy to roam.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • Unlimited Domestic brands, Domestic beer and House Wine from 9am-Midnight
  • Non-motorized watersports
  • Kayaking
  • Volleyball
  • Shuffleboard
  • Daily activities
  • Nightly entertainment
  • Unlimited meals at two outstanding restaurants
  • Unlimited drinks for adults & kids at 3 inviting bars
  • All day pool and deck refreshments
  • 288 rooms in two 6-storey buildings
  • 2 restaurants
  • 3 bars including pool bar
  • 2 pools
  • Kid's pool
  • 24 hour deli & pharmacy
  • Gym
  • Spa for massage treatments (fee)
  • Sauna and steamroom (fee)
  • Babysitting service (fee)
  • Scuba diving nearby
  • 18-hole golf course 20 minutes away

Standard Room

  • 2 double beds
  • Air Conditioning
  • Bathtub
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon or ocean
  • Max occupancy 4 guests (no more than 2 children)

Ambassador Suite

  • 2 double beds and 1 pull down bed
  • Air Conditioning
  • Bathtub
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Microwave oven (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon or ocean
  • Max occupancy 6 guests (no more than 4 children)

Presidential Suite

  • 2 double beds and 1 pull down bed
  • Air Conditioning
  • Balcony or terrace with Jacuzzi
  • 2 full bathrooms
  • Option to connect to Studio Room
  • Seperate living and dining area
  • Kitchenette
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Microwave oven (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon, gardens  or ocean
  • Max occupancy 6 guests (no more than 4 children)


La Veranda

  • Buffet for breakfast, lunch and dinner
  • International

El Mirador

  • A la carte for dinner
  • Italian
  • Exclusively for guests 15+
  • Reservations required
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Snack El Jardin

  • Snack bar


  • Lobby bar
  • La Duna Pool bar
  • La Langosta Swim-up bar

Kids Deals - Kids 2-12 stay and eat free when sharing a room and existing bedding with 2 adults; pay only airfare. Max 2 kids. Limited availability. 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Honeymooners - Receive an upgrade to Ambassador Suite (if available at time of check-in) and a fruit basket and gift in room. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Park Royal Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Park Royal Cancun
Blvd. Kukulkan Km. 12.5 Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.