HOT DEAL ALERT! Book an all-inclusive Transat package - Receive a up to $50 Gift Card & more. View offer.

Park Royal Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Weddings
  • Bonus
Our Opinion

A really solid place for those who are looking for a decent place to stay that has good service and good value. Good food options for both buffets and a la carte restaurants. However, this isn't the resorts strongest selling point. This resort is great for both families and couples alike. There are plenty of activities for both types of travelers to partake in. For those wanting to partake in the party scene, the main Cancun strip is only a few minutes taxi ride. This is a really great budget friendly option for those wanting to get away and experience rest and relaxation in Cancun!

An all-inclusive with a nice twist: the Park Royal Piramides offers you the option of self-catering Ambassador Suites, complete with kitchenette - perfect for families! This comfortable resort has just undergone renovations and now also features an on-site spa, 24 hour deli-pharmacy and watersports facility on the calm lagoon-side of Cancun.

Location: Beachfront in Cancun's hotel zone, 15 minutes to downtown, 25 minutes from the airport.

  • Two pools
  • Large beach front
  • Walking distance to shopping and entertainment
  • Kids' activities program
  • Authentic Mayan ruin on location

tripadvisor Traveler Reviews
  • GabyEmi :
Delay at the check in y change of suite

We arrived at the hotel at 3.30 pm. The operator of reservations, The Royal Holiday, changed our reserve and our suite without any previous contact. We haved reserved a presidential suite at the 09 of May, and the hotel gave us and studio suite at the 5th floor. In the superior floor the hotel its making a construction, so it's a terrible noice. They don't respect our reservation, our payment for a presidential suite which is more expensive, and we have to wait until 5 pm for a studio suite at a noisily floor. This hotel its nos recommended.

  • TilerBuckinghamshire : Brixham, United Kingdom
Good hotel, great staff

We booked the hotel taxi a few days prior to visiting. This was good value for money.Reception staff were friendly on arrival and Yazmin on the Club members desk was very friendly and helpful.The room was basic, clean and was a good size for all 4 of us. The is a pull down double bed in the lounge area, which was comfortable. Toiletries were available and towels were changed daily if you wished. A bit of a watch out, if you take straighteners, they won't work as the there is only 110 voltage plugs.Pool areas were good, with daily entertainment from the team. Pool towels are also available.The top pool is adults only, but they allow older children in there. Our children are 15 and we're allowed.Food in the buffet restaurant was good. The only thing about it, is that there is limited food for children.Service in the restaurant was excellent.There is an Italian Restaurant also, which you can visit as many times as you wish. Food and service again were excellent. Long trousers are required for the men and have to wear closed shoes.The reception bar and seating areas are good. The service at the bar was very good. Very friendly. The only thing about the bar is that you have to drink out of plastic cups. We couldn't see the reason for this as it's very far away from the pools.The beach is fantastic, white sand and turquoise sea... beautiful! Sun loungers are available for hotel guests. The staff that were outstanding with their service and I would like to mention some here, Mario and Almardo (lovely jubbley)at the Adult Pool. Luis and Manuel at the Reception Bar. Gabriel and Felix at the La Veranda Restaurant. At the Italian restaurant Fred, Pedro and Edwardo.Good clean and tidy hotel.

  • Idalia L : Vega Baja
Bad hotel

Park Royal Cancun has a nice facility with great waitresses, and staff. Nevertheless, when we heard noises coming from the bedroom upstairs and called guest services they didn't do anything. The noises continued all through the night. We heard hammers, nails falling to the floor, and the occasional dragging of wood. When we first told them our situation through the phone, they just said they would call security to deal with them. We called 3 times that night. It continued until 11pm, almost 12. Next day at 8am we heard the noises again, but we went about our day; when we got back to the resort to sleep at 4pm the noises, and dragging continued. I was pissed. Took my phone and recorded the situation and noises, and that's when they believed me. That's when they admitted they were working 8am-6pm (thats not what they said the night before when they called security to tell the "guest to stop"). When I opted to go to that floor see what was going on there I saw mattresses outside, and wood panels, too. I took pictures to show the lady that didn't believe me nor wanted to help me. They didn't change my room nor did the hammer ever stopped. That was just the situation on my room, but in the hotel they are expanding so theres another construction outside that is pretty noisy, too. The bars are supposed to open at 10am, but if it can be 10:20 and the first drink hasn't been served. The workers are nice, awesome, and very fast.

  • JamesMichaelMain : New York City, New York
Friendly, charming service

We enjoyed a 7-day stay at Park Royal Cancun. Our vacation was made even more pleasant by the wonderful service we received. At La Veranda restaurant, we wish to thank Hostesses Elendy and Lizeth, Manager Alfonso, and waiters Gabriel, Felix, and Marcial. Also, at the lobby bar, we wish to thank Luis and Alberto. Many thanks to everyone for making our vacation so wonderful!

  • josealfredor749 :

The bar tendersa are great The food was HORRIBLE and the hotel is very outdated and the keys had to get rekeyed everyday - the location was great because you are right by the beach and downtown wasn't to far

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • Unlimited Domestic brands, Domestic beer and House Wine from 9am-Midnight
  • Non-motorized watersports
  • Kayaking
  • Volleyball
  • Shuffleboard
  • Daily activities
  • Nightly entertainment
  • Unlimited meals at two outstanding restaurants
  • Unlimited drinks for adults & kids at 3 inviting bars
  • All day pool and deck refreshments
  • 288 rooms in two 6-storey buildings
  • 2 restaurants
  • 3 bars including pool bar
  • 2 pools
  • Kid's pool
  • 24 hour deli & pharmacy
  • Gym
  • Spa for massage treatments (fee)
  • Sauna and steamroom (fee)
  • Babysitting service (fee)
  • Scuba diving nearby
  • 18-hole golf course 20 minutes away

Standard Room

  • 2 double beds
  • Air Conditioning
  • Bathtub
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon or ocean
  • Max occupancy 4 guests (no more than 2 children)

Ambassador Suite

  • 2 double beds and 1 pull down bed
  • Air Conditioning
  • Bathtub
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Microwave oven (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon or ocean
  • Max occupancy 6 guests (no more than 4 children)

Presidential Suite

  • 2 double beds and 1 pull down bed
  • Air Conditioning
  • Balcony or terrace with Jacuzzi
  • 2 full bathrooms
  • Option to connect to Studio Room
  • Seperate living and dining area
  • Kitchenette
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Microwave oven (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon, gardens  or ocean
  • Max occupancy 6 guests (no more than 4 children)


La Veranda

  • Buffet for breakfast, lunch and dinner
  • International

El Mirador

  • A la carte for dinner
  • Italian
  • Exclusively for guests 15+
  • Reservations required
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Snack El Jardin

  • Snack bar


  • Lobby bar
  • La Duna Pool bar
  • La Langosta Swim-up bar

Kids Deals - Kids 2-12 stay and eat free when sharing a room and existing bedding with 2 adults; pay only airfare. Max 2 kids. Limited availability. 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Honeymooners - Receive an upgrade to Ambassador Suite (if available at time of check-in) and a fruit basket and gift in room. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Park Royal Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Park Royal Cancun
Blvd. Kukulkan Km. 12.5 Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.