Park Royal Cancun

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Our Opinion

A really solid place for those who are looking for a decent place to stay that has good service and good value. Good food options for both buffets and a la carte restaurants. However, this isn't the resorts strongest selling point. This resort is great for both families and couples alike. There are plenty of activities for both types of travelers to partake in. For those wanting to partake in the party scene, the main Cancun strip is only a few minutes taxi ride. This is a really great budget friendly option for those wanting to get away and experience rest and relaxation in Cancun!

An all-inclusive with a nice twist: the Park Royal Piramides offers you the option of self-catering Ambassador Suites, complete with kitchenette - perfect for families! This comfortable resort has just undergone renovations and now also features an on-site spa, 24 hour deli-pharmacy and watersports facility on the calm lagoon-side of Cancun.

Location: Beachfront in Cancun's hotel zone, 15 minutes to downtown, 25 minutes from the airport.

  • Two pools
  • Large beach front
  • Walking distance to shopping and entertainment
  • Kids' activities program
  • Authentic Mayan ruin on location

tripadvisor Traveler Reviews
  • 347marioantoniom : Monterrey, Mexico
Family Friendly Fun!

The hotel was great in all senses! The rooms were clean, the food was great, and the personnel even more! The Chef Julio Olea was very friendly and aware of the dishes that were served. People like Gabriel Mendicuti and Uvaldo Pérez (waiters) were extremely friendly and resourceful!

  • M7263WTricks :

We purchased a membership a few years ago but this was our first use. Arrived and got a room that was 26.5 degrees. Air conditioner was not working well. But to their credit they came many times to fix but were unable to really fix the issue. Food was ok but sometimes looked worse than it tasted. Staff was friendly but the hot room was hard to get over.

  • wkgmom41 : Chicago, Illinois
Last and only visit

Be aware this is NOT a non-smoking hotel and the smell of the cigarettes will go into the next room as there's doors connecting you to the rooms. With that said, you can hear EVERYTHING!From the minute you walk into the hotel, the sales staff will try to make arrangements to sell you their timeshares. Non stop harassing. I even saw them going to people while they were in the pool with their family still trying to convince them to buy. They called our room and told us to pick up their "welcome package" which consisted of a bookmark and a guide to excursions. This is their way of trying to get you to schedule a meeting time to try to sell you the timeshares. One we picked up our "welcome package" they were relentless again. They want to schedule this during your breakfast or while you're waiting for your room (took 2 hours for ours to be ready). They claim this is a 90 minute presentation guaranteeing a big discount on excursions (it is) and a certificate of a 3 night stay at any of their resorts for free, it is not. You have to pay $200 to activate after 90 days.Now the room - no ventilations in the bathroom, family hotel but no tub only shower. If you need an iron / ironing board, you have to call and request and are limited to a two hour use and are required to put outside your door and call for pick up. If you need it everyday, you have to request it everyday. Minimal toiletries. One night woke up to use the bathroom and no water was running. When I called was told they had a pipe leaking and water had to be shut down. No mini fridge in the room nor any dresses. There's a rack in the closet. TV screen / viewing not great and mostly all Spanish channels. Beds are very hard and uncomfortable. Woke up every day with back pain.Please note, the gym is not free unless you have a membership. There's a $6 fee per day. There's only one restaurant and its a buffet. The food is not great, very bland and pretty much the same everyday. Breakfast does NOT include meats (sausage, patties, etc). If you want bacon, you have to request it. There's another restaurant (Italian)but it's only for adults and kids over 12. Needless to say, I couldn't go since my child was under 12. The drinks are just ok. By the pool is a snack bar, hot dogs and hamburgers, nachos, pizza, and condiments. The pools are small and not that clean. The waterpark has no lifeguard. The staff does try very hard to entertain and the music is good. Hotel offers day passes, expect high crowd on the weekends.I also tried to exchange money and was told they were in between shifts to come back later, I did and still got the same response. Came back a third time and was told they were waiting for the person who handles the money. I just stopped going. Also, there's no transfer to the hotel or airport, only to members and the fee is 100 pesos per person.The staff (not the sales crew) is great. Very attentive and friendly.I WILL NOT COME BACK!

  • Angel R :
Ok resort, great staff

Best thing anout this resort is the staff. All were very professional and personable. Service is excellent and i was able to let loose and joke with the bar tenders. The ones i remember: Luis, Leo, Armando, Arturo and Alberto. The bad, only one restaurant that you can go eat without reservations, food kinda seems the same but cooked slightly different daily, a buffet. The nice one you have to make reservations which is ok but this being a family resort my whole group couldn't go in together because we had one child under 13 yrs of age. I was so upset i didnt even eat that night. If i go back to Cancun i may not stay there again even though i am an associate of theirs. Also, would have been nice to have the fridge in the rooms stocked with drinks as i have had in other resorts. Oh, my rating is actually a 3 not 4 as this app did not let me change that once selected.

  • eddyc157 : Boston, Massachusetts
5 day stay in Presidential Suites

This is an OK resort, the food options are very limited and the one restaurant requiring a reservation is mediocre at best. I got there early for my check in and was told that my room would be ready at a certain time and it wasn't. The people who work there are nice but it may time for this resort to get an upgrade it its appearance.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • Unlimited Domestic brands, Domestic beer and House Wine from 9am-Midnight
  • Non-motorized watersports
  • Kayaking
  • Volleyball
  • Shuffleboard
  • Daily activities
  • Nightly entertainment
  • Unlimited meals at two outstanding restaurants
  • Unlimited drinks for adults & kids at 3 inviting bars
  • All day pool and deck refreshments
  • 288 rooms in two 6-storey buildings
  • 2 restaurants
  • 3 bars including pool bar
  • 2 pools
  • Kid's pool
  • 24 hour deli & pharmacy
  • Gym
  • Spa for massage treatments (fee)
  • Sauna and steamroom (fee)
  • Babysitting service (fee)
  • Scuba diving nearby
  • 18-hole golf course 20 minutes away

Standard Room

  • 2 double beds
  • Air Conditioning
  • Bathtub
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon or ocean
  • Max occupancy 4 guests (no more than 2 children)

Ambassador Suite

  • 2 double beds and 1 pull down bed
  • Air Conditioning
  • Bathtub
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Microwave oven (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon or ocean
  • Max occupancy 6 guests (no more than 4 children)

Presidential Suite

  • 2 double beds and 1 pull down bed
  • Air Conditioning
  • Balcony or terrace with Jacuzzi
  • 2 full bathrooms
  • Option to connect to Studio Room
  • Seperate living and dining area
  • Kitchenette
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Microwave oven (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon, gardens  or ocean
  • Max occupancy 6 guests (no more than 4 children)


La Veranda

  • Buffet for breakfast, lunch and dinner
  • International

El Mirador

  • A la carte for dinner
  • Italian
  • Exclusively for guests 15+
  • Reservations required
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Snack El Jardin

  • Snack bar


  • Lobby bar
  • La Duna Pool bar
  • La Langosta Swim-up bar

Kids Deals - Kids 2-12 stay and eat free when sharing a room and existing bedding with 2 adults; pay only airfare. Max 2 kids. Limited availability. 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Honeymooners - Receive an upgrade to Ambassador Suite (if available at time of check-in) and a fruit basket and gift in room. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Park Royal Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Park Royal Cancun
Blvd. Kukulkan Km. 12.5 Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.