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Park Royal Cancun

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Our Opinion

A really solid place for those who are looking for a decent place to stay that has good service and good value. Good food options for both buffets and a la carte restaurants. However, this isn't the resorts strongest selling point. This resort is great for both families and couples alike. There are plenty of activities for both types of travelers to partake in. For those wanting to partake in the party scene, the main Cancun strip is only a few minutes taxi ride. This is a really great budget friendly option for those wanting to get away and experience rest and relaxation in Cancun!

An all-inclusive with a nice twist: the Park Royal Piramides offers you the option of self-catering Ambassador Suites, complete with kitchenette - perfect for families! This comfortable resort has just undergone renovations and now also features an on-site spa, 24 hour deli-pharmacy and watersports facility on the calm lagoon-side of Cancun.

Location: Beachfront in Cancun's hotel zone, 15 minutes to downtown, 25 minutes from the airport.

  • Two pools
  • Large beach front
  • Walking distance to shopping and entertainment
  • Kids' activities program
  • Authentic Mayan ruin on location

tripadvisor Traveler Reviews
  • Muoi Q : Poolesville, Maryland
Review of Park Royal Cancun Resort and the Services

We spend our class reunion in Park Royal Cancun Resort from May 14 through May 21, 2017. The resort is small in compared to others. It is a little aged. Our rooms were big and can sleep 6. I was a little worry about the hard bed from reading the review others. However, I found the beds are comfortable to my standard. Cleaning crews was excellent. Front desk personnel Isabel and Angel are great. They are very patient and helpful. The resort has 2 restaurants, one is buffet style and other is full service Italian restaurant. Both are good but I tend to favor the buffet more. There are more selections in the buffet than the Italian. We have great services from the waiters from both restaurant, especially Miguel and Gabriel in the buffet side. They are excellent and go out their way to make us comfortable when dining. They know how many people in our party and what do we like to drink. Our table is always reserved there for 13 of us. We missed them when we have to say goodbye.

  • Allishue : Mandeville, Louisiana
Park Royal Cancun

The resort is small with one large pool, one adult only pool and one really nice kids pool/recreation pool. The place is immaculate! Even the beach bathrooms are kept immaculately clean! The beach is beautiful and resort located right across street from a large shopping mall with good shopping and restaurants. Service was also very very good. Manuel in the lobby bar and Carlos in the dining room were awesome. Alphonso, who runs the only restaurant in the resort is also very accommodating. The food in the restaurant was very good (don't order the steak) and the drinks are high end as compared to the drinks you get as part of the all inclusive package. We were able to eat in the restaurant twice during our 5 night stay. It was not crowded. A little on the boring side; however, with that in mind, it provided us with great relaxation. We took a day trip to Isla Mujeres. No need to take a tour. Get on the City bus to Tortugus beach(about ten minutes) to board the ferry to get to the island. $19 US dollars per person for round trip on ferry. Once there, rent a golf cart for $40 - $50(we paid $45) and start touring the island. We went to the South end first which is very beautiful. The turtle farm is nothing great but for about $3 per person you get to see some beautiful sea turtles. We then went to the North end to Norte Beach. The waters are very calm and you can swim in the water for quite a ways out. There we rented two beach chairs and an umbrella for $15 US dollars and then we ordered an ice chest with 5 Cold Dos Seqi beers for $12. We also ordered a burger and fries. PESOs are needed for purchases on the island and for bus fare. US dollars for ferry ride and golf cart. In summation, if you are looking for a party kind of place, this is NOT the place...BUT ...if you are looking for a relaxing environment with great service, this is a great place to be. The water is also gorgeous!

  • kjhngisd : Columbus
Great Beach

Well, this is all subjective. So let me list what I see as the pros and cons of this place.My general feeling is that it was a fine place. I can't say enough about how clean it was, which is my biggest concern. I would go back, but probably not every time.PROs:-- The beach is great! The water is wonderful! The views made my Facebook friends jealous. -- Three excellent pools (if you like to swim). -- Clean.. I mean if cleanliness is next to Godliness, this place is right outside the Pearly Gates! I couldn't find one spec of dirt in the whole place. -- Staff -- there are plenty of them. All the people we talked to were friendly and helpful (see CONs, too). A number of them really went out of their way to help. -- The Food: this is *really* subjective. If you are used to Denny's, this will seem like heaven. If you are used to prime rib and lobster, you will be disappointed. If you have dietary restrictions, you may have some issues. We found the staff willing to make special food for us, but there were a lot of limits.--The drinks -- since it is all inclusive, I thought they would be watered-down and limited, but there were plenty and they were decent.CONS:-- the noise. The floors are all tile. And the ceilings are all high. Even the "quiet" dinner place is so loud, you can barely hear a conversation. If you go to party, then you be ok. If you're looking for quiet, romantic place, keep looking. -- the noise part 2: They were doing construction while we were there. During the day, it was constant noise. It quieted at night, but they were doing construction next door too, throughout the night, so it was never silent. -- The food: the food was good, but not great. The variety was not exceptional. If you want great food, take a cruise instead. But we found breakfast to be really good, and the rest of the meals to be fine. -- the Selling: They will ask you to "take a tour of the hotel" and "get your welcome gift". All of that is sales-speak for "we really want to sell you a time share". They also have a merchants come on property to sell souvenirs to you. It's not bad, but .... seriously... I didn't go there to be a marketing opportunity.--Balconies: maybe a small beef. But only a few rooms have balconies and direct ocean views. For the ones that do, the balconies have no shade, so it's all sun. Who does that? It would have been nice to sit on the balcony for a couple hours an just watch the surf. All in all, our experience was really, really good. For us, the "pros" outweighed the "cons". The only one that was hard for us was the noise. After 7 days there, we were ready to be someplace a little quieter. Hope this helps

  • Stevenjohndavidson : Philadelphia, Pennsylvania
I'd never return.

bad food bad service. Soggy and rubbery food. watching TV was like looking through a dirty window. Maintenance when the batteries went out took half a day then they came at 11 PM waking us up when are excursion was at 5 am. Lumpy pillows hard mattresses.

  • Brenda H : Watertown, W
Great experience!! The staff was so kind & went out of their way to make sure that we had what we needed!

The staff was so kind & went out of their way to make sure that we had what we needed! We never felt like we were being taken advantage of.This was the first major trip that we took & we're so happy that we chose Park Royal Cancun!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • Unlimited Domestic brands, Domestic beer and House Wine from 9am-Midnight
  • Non-motorized watersports
  • Kayaking
  • Volleyball
  • Shuffleboard
  • Daily activities
  • Nightly entertainment
  • Unlimited meals at two outstanding restaurants
  • Unlimited drinks for adults & kids at 3 inviting bars
  • All day pool and deck refreshments
  • 288 rooms in two 6-storey buildings
  • 2 restaurants
  • 3 bars including pool bar
  • 2 pools
  • Kid's pool
  • 24 hour deli & pharmacy
  • Gym
  • Spa for massage treatments (fee)
  • Sauna and steamroom (fee)
  • Babysitting service (fee)
  • Scuba diving nearby
  • 18-hole golf course 20 minutes away

Standard Room

  • 2 double beds
  • Air Conditioning
  • Bathtub
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon or ocean
  • Max occupancy 4 guests (no more than 2 children)

Ambassador Suite

  • 2 double beds and 1 pull down bed
  • Air Conditioning
  • Bathtub
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Microwave oven (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon or ocean
  • Max occupancy 6 guests (no more than 4 children)

Presidential Suite

  • 2 double beds and 1 pull down bed
  • Air Conditioning
  • Balcony or terrace with Jacuzzi
  • 2 full bathrooms
  • Option to connect to Studio Room
  • Seperate living and dining area
  • Kitchenette
  • Cable TV
  • Coffee Maker (upon request)
  • Complimentary toiletries
  • Telephone
  • Hair Dryer
  • Internet Connection ($)
  • Iron and ironing board (upon request)
  • Microwave oven (upon request)
  • Safe Deposit Box ($)
  • Partial views of the lagoon, gardens  or ocean
  • Max occupancy 6 guests (no more than 4 children)


La Veranda

  • Buffet for breakfast, lunch and dinner
  • International

El Mirador

  • A la carte for dinner
  • Italian
  • Exclusively for guests 15+
  • Reservations required
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Snack El Jardin

  • Snack bar


  • Lobby bar
  • La Duna Pool bar
  • La Langosta Swim-up bar

Kids Deals - Kids 2-12 stay and eat free when sharing a room and existing bedding with 2 adults; pay only airfare. Max 2 kids. Limited availability. 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Honeymooners - Receive an upgrade to Ambassador Suite (if available at time of check-in) and a fruit basket and gift in room. Request at time of booking. Requires proof of marriage certificate at check-in.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Park Royal Cancun

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Park Royal Cancun
Blvd. Kukulkan Km. 12.5 Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.