Riu Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
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Our Opinion

The Riu Cancun is an excellent and very popular all inclusive resort that is in a great location, close to lots of shopping and nightlife. The buffets are wonderful with lots of different cooking stations and the a la carte restaurants are a tasty diversion from the buffet. There is good snorkeling right off the beach. The Riu Cancun is a good hotel choice for couples, singles and families alike. If you want peace and quiet, you can relax at the adults only pool. If you want lively entertainment, you can get moving by the activities pool! Rooms are clean and have great ocean views. Renovations in 2014 have upgraded guest rooms, added a new pool, revamped restaurants as well as the lobby and facade.


Overview

This incredibly striking ocean-side high rise resort towers over Cancun, boasting the glamor and fantastic service that Riu customers have grown to rely on. Riu Cancun provides you with a variety of tasty restaurants and elegantly decorated rooms complete with in-room liquor dispensers, mini-bar and wonderful ocean views. Soothe yourself in the gorgeous infinity-style pools with views of the mesmerizing turquoise Caribbean ocean, or enjoy cocktails with friends at the swim-up bar.

Location: Directly on the beach next to the Riu Palace Las Americas, 5 minutes to downtown, 15 minutes from the airport.


Highlights
  • All Inclusive 24 hours
  • Awarded with the "AAA Three Diamond Award" 2014
  • Awarded GOLD certification for the Travelife Sustainability System
  • On beachfront
  • Free WiFi in public areas of the hotel
  • Buffet style and theme restaurants
  • Three swimming pools and infinity pool
  • Free gym and whirlpool bath

tripadvisor Traveler Reviews
  • Steven B :
Great time with wonderful service

My wife and I (36 years old) spent 5 nights here in early January. We had a wonderful trip and enjoyed our time at the hotel, our first at this property, a Riu location, and Cancun.Pros:-Amazing service. Never had to wait for drinks, from the bars to the beach, all the servers were wonderful whether or not they received tips. The cleaning crew works very hard to keep the resort spotless, as well as the beach. Everyone was incredibly kind and helpful.-Food - Buffet was very good, one of best at the all-inclusives we've stayed at. The sit down restaurants were nice. Kulinarium is a hidden gem next to the Steakhouse (which was our least favorite food). The only downside of sit down restaurants was that they only offered beer/wine for beverages and not a full bar.-View from the room (6th floor, overlooking quiet pool and beach) was phenomenal. The crystal clear turquoise water and white beaches never get old to look at!-Diverse mix of customers - people of all ages from all over the world and the hotel offered something for everyone. Those who wanted to party could party, and those who wanted it quiet could find their space to relax. There were very few kids here while we were there, but the staff did seem very attentive to them.-Drinks - great fun mix, Dos Equis beers, liquor dispensers in room, minifridge in room stocked with pop, water, beer, etc every other day. We had many frozen and mixed drinks from the bars that were awesome.Less than perfect:-Beach is wide but not much space from water to resort. As such, some areas were crowded. We would get a chair by 8'ish each morning in the area close to the quiet pool without problems, however chairs near the busier pool were definitely reserved by 7am.- Pools - they are beautiful but very cold. The ocean was significantly warmer as the pools are not heated and probably 50% of the pool surface/pool chairs got no sun during the day based on size/position of the hotel itself. The beach/pools really only get widespread sun from 9am-3pm, past that you have to move to the slivers of sun that comes past the building.-Room was nice and clean, however the pillows were terribly flat and lumpy, we had to get 3 extra from the front desk. We read multiple reviews about the rooms being damp/musty but we did not have any issues at all with this.-The shower in our room did not drain (it tooks hours to drain after a shower). We reported to the front desk but did not get fixed.-Our keys deactivated multiple times where we had to visit the front desk and get it reprogrammed. This wouldn't be too big of a deal except that the elevators are pretty slow.-The gym was the worst of any gym I've had at an all-inclusive, it was too small for the size of the property and had no windows/view.Overall, we had an amazing trip! The wonderful staff and food were a big part of it. This was our first trip to Cancun proper and this hotel had a nice location. It is very contemporary inside, it could be a hotel in any big city. It did not have the tropical/Mexican feel that you get at some other resorts like those in Riviera Maya. I would gladly stay at a Riu property again in the future.

  • fjones96 :
Already booked 2nd trip!

Not sure even where to start with this hotel. It is phenomenal. We stayed for 10 days which in our eyes was too short, 14 days would have been perfect for everything we wanted to do! We had a room on 12th floor and the views could not have been more perfect, sea view and overlooking the quiet pool. Good size room with all of the amenities we needed. There is a hair dryer, isn't the best quality but does the job. Food was great. Minibar offered soft drinks, water and beer and then the use of 4 different spirits, great! We ate most of the time in the specialty restaurants which you can turn up on the night. We rated the steakhouse the best. The buffet was still excellent, such a variety of food. The entertainment was good, different show every night. Most evenings we would use Pacha or head out into town being just a 10 minute walk away from the bar. On Mondays, Coco Bongo held a pool party round the pool which was such fun! Generally all the days round the main pool were fun. Activities and music playing, if you like that, or if you want something quieter, there is the other pool round the side of the hotel you can go to. Only issue was we lost the sun round the pool area around 3PM so then everyone heads to the one part of the beach to get the last of the sun. We used to water sports at the hotel, kayaking was including in the cost but we paid for jet skis which was 600 pesos pp for 30 mins. The staff cannot do enough for you. Roberto, Estrada and Pedro were 10/10 for barman/waiter service and were such fun. The cleaners, entertainment staff, receptionist every staff member always had a smile on their face regardless of what time of day you saw them. They need the most praise!!! I never have booked to stay at the same hotel again but this hotel has something special about it so couldn't resist booking again for April!

  • s4mG :
Beware of miss-selling when booking with TUI

Me and my partner have just returned from an 11 night holiday to this hotel that we booked through TUI. When booking this holiday (in the TUI store) back in March 2017 at no point were we informed that it’s more than likely we would be given a room on either floor 2 or floor 13. TUI buy these rooms and the hotel then allocate them to TUI guests as they are significantly cheaper because they have partially obstructed views due to the construction of the building, basically your view from the balcony is blocked by a concrete wall. If this was made clear to me when placing my booking (that cost us thousands of pounds) I would not have gone ahead with it. Upon arrival at the hotel after a 10 hour flight and 1hr transfer, tired and hungry to be greeted with a dark and dingy room with a brick wall for a view was not the best first impression and did not get our holiday off to the best start. After returning to the reception and refusing to pay even more money to upgrade to a suite it became clear (in not so many words) that the receptionist was willing to help us in return for a tip so we obliged and took the keys to a room with a much better view. The room itself I had no issues with I thought it was large enough, clean and everything worked fine. The bedding and towels in my opinion felt cheap and again this contributed to my opinion of it not being a 5* hotel. I have rated this review as 3/5 just because I feel that the hotel is not a 5* as it is advertised it’s more like a 3* in my opinion.There is no room service so any out of hours food or drinks can only be obtained from the sports bar. The food options consisted of wrinkly looking burgers and hotdogs and a microwave oh and some nachos on paper plates. Any hot drinks were served in polystyrene cups. Not very 5*. The food was OK. Nothing to shout about yes there’s plenty on offer but we were never excited to see wot was on offer after a few days there as it was pretty much the same so ended up eating out quite a few times to be honest. The drinks were the same really just ok I tried a few of the cocktails and unless you asked for more alcohol they pretty much tasted like straight juice. The beer was awful so bad we went across the road to the supermarket most days to buy our own corona or Heineken as we just couldn’t stomach anymore from the hotel. I did not expect to be at an all inclusive hotel and have to go out an buy our own drinks! The hotels location is brilliant! Situated on a beautiful white sandy beach within walking distance to clubs, bars, shops and restaurants. The ferry terminal is literally a 5 min walk that takes you to the amazing Isla Mujeres (an absolute must do trip) and there’s plenty of buses to get you to the shopping centres or downtown Cancun if u want to venture further out! The grounds and interior of the hotel are kept spotlessly clean by the hard working cleaning staff you honestly cannot fault them. The pool areas are good with plenty of sun loungers but sun tanning time is limited due to the sun going behind the hotel early afternoon but the top end of the beach gets it all day! Overall we had a nice holiday with no major issues with the hotel itself. The room allocation business is firmly down to TUI and the blame lies with them but unfortunately it does impact the hotel as I feel a lot of people arriving here will be disappointed with their room they are given. The staff are pleasant and helpful in most situations but for the money we paid I feel we could have got much more if we had gone to a truly 5* rated hotel.

  • enrique v : Los Angeles, California
2nd visit. Same good experience. Note:if booking jr suite, it's not in big building.

It's our 2nd stay at this resort ad same great experience. All ocean view rooms.We checked in early and they held our luggage in lobby until check in time. There were no room available to check in early like last time since it's a holiday weekend. They gave us our wristbands and showed us info on resort (we already knew) but just went along with it. I advised the guy that I wanted a high level and he said they would try. We ate lunch and went back to check in to see if we could get a high level as requested online and in person.We check in and I ask what level and the clerk says 6. I got a li'l disappointed and was then advised about the Jr Suites being in the smaller building. I asked if that was the highest floor and was told yes. It turned out to be ok. There is however the major difference of level being lower and right above pool parties that will make noise from noon 'til sunset. So it won't be quiet.Last time we got a regular room in big building and this time semi jr suite with extra space, small divider, 2 steps levels and bigger balcony. If you don't mind party noise throughout day, upgrading to jr suite is worth the extra. Food was standard like always with about fifty items to choose from. They have an omelette bar. I just got mine scrambled. If you're festive, inquire with pool activity coordinators about going to clubs at night and they'll know who to 'direct' you to. Night life in cancun is it the club zone and this resort is at a 5 minutes walk from there.Night shows were not our thing but might be nice for a family. over all very pleased like last time. 3rd visit tentative.

  • Shelly H :
Fantastic hotel worth every penny

Amazing hotel, fantastic facilities. The food was great, so much selection. Easy to get a table in the al a carte restaurants. Clean hotel. Staff helpful and friendly. Rooms as per the pictures. 10 min walk away from nightlife. Highly recommend.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily, choice of 2 seatings for buffet & made-to-order food stations at dinner
  • Continental breakfast/snacks available 10am-12 Noon
  • Snacks until 2am
  • A la carte dining; no reservations required
  • Theme buffet dinners twice a week
  • Unlimited Domestic beer & drinks and select Imported drinks until 2am
  • In-room mini-bar w/bottled water, soft drinks, and beer (restocked regularly)
  • In-room liquor dispensers (restocked regularly)
  • 24 hour inclusive club with self service snacks, cocktails, sodas and juices
  • Lounge chairs & in-pool lounge chairs, umbrellas and towel service (pool/beach)
  • Windsurfing
  • Kayaking
  • Sailing
  • Snorkeling equipment
  • Introductory scuba diving lesson in pool
  • Various activities
  • Day and night tennis
  • Use of gym and sauna
  • Board games and cards
  • Daily activities
  • Nighly entertainment including live shows
  • Entrance to Disco, drinks included
  • 569 guest rooms
  • 2 buffet restaurants with made-to-order food stations
  • Poolside buffet restaurant
  • 3 a la carte restaurants
  • Snack bar
  • Several bars including Lobby bar
  • Disco
  • 4 pools including: Infinity-style swimming pools and pool w/swim-up bar & wet tables
  • Children's pool
  • Terrace solarium
  • Jacuzzis
  • Watersports centre
  • Lit tennis courts
  • Gift shop
  • Full spa including sauna & jacuzzi
  • Beauty salon
  • Massage services (fee)
  • Children's playground and mini-club
  • WiFi in lobby

Standard Rooms

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Most have  ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Junior Suites

  • 1 king bed or 2 double beds
  • Integrated lounge area with sofa bed
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Suites

  • 1 king bed 
  • Integrated lounge area with sofa bed
  • Hyrdromassage bathrub in room 
  • Additional shower cabin
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Big terrace
  • Ocean view

Restaurants

Kulinarium

  • A la carte  for breakfast, lunch and dinner
  • Gourmet 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Kawachi

  • A la carte  for breakfast, lunch and dinner
  • Asian Cuisine
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Steakhouse

  • A la carte  for breakfast, lunch and dinner
  • Steakhouse
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

La Toscana

  • A la carte with buffet starters and dessert  for breakfast, lunch and dinner
  • Italian 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Turquesa

  • A la carte 
  • Steakhouse

Coral

  • A la carte
  • International

Bars

  • La Punta Lobby bar
  • La Fiesta Sports bar
  • Corner bar Lounge
  • Wet'n Drinking swim-up bar

Kids Deals - Kids 12 years & under stay and eat for free. Limited availability. Hotel Rooms only. Max 2 kids.

For the Kids - Kids 4-12 can enjoy the supervised children's activities daily at the Kids' Club, Playground, and mini-disco.

Riu Cancun offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Golf Specials - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Cancun
Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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