Riu Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Riu Cancun is an excellent and very popular all inclusive resort that is in a great location, close to lots of shopping and nightlife. The buffets are wonderful with lots of different cooking stations and the a la carte restaurants are a tasty diversion from the buffet. There is good snorkeling right off the beach. The Riu Cancun is a good hotel choice for couples, singles and families alike. If you want peace and quiet, you can relax at the adults only pool. If you want lively entertainment, you can get moving by the activities pool! Rooms are clean and have great ocean views. Renovations in 2014 have upgraded guest rooms, added a new pool, revamped restaurants as well as the lobby and facade.


Overview

This incredibly striking ocean-side high rise resort towers over Cancun, boasting the glamor and fantastic service that Riu customers have grown to rely on. Riu Cancun provides you with a variety of tasty restaurants and elegantly decorated rooms complete with in-room liquor dispensers, mini-bar and wonderful ocean views. Soothe yourself in the gorgeous infinity-style pools with views of the mesmerizing turquoise Caribbean ocean, or enjoy cocktails with friends at the swim-up bar.

Location: Directly on the beach next to the Riu Palace Las Americas, 5 minutes to downtown, 15 minutes from the airport.


Highlights
  • All Inclusive 24 hours
  • Awarded with the "AAA Three Diamond Award" 2014
  • Awarded GOLD certification for the Travelife Sustainability System
  • On beachfront
  • Free WiFi in public areas of the hotel
  • Buffet style and theme restaurants
  • Three swimming pools and infinity pool
  • Free gym and whirlpool bath

tripadvisor Traveler Reviews
  • lorri s :
Holiday

We have just returned from a 2 week holiday in the sun. After reading some of the reviews I looked into changing our hotel as some where really negative. So glad we didn't change hotels we had an amazing holiday at the riu cancun hotel. It was lovely and staff are so friendly and helpful. The hotel is spotless cleaners cleaning 24/7 but i was a disgusted at guests hygiene at the hotel the amount off people that use the toilet and don't wash there hands and not making sure they cleaned up after themself if you get an upset tummy it's probably from other guests hygiene rather than hotel.The entertainment team work hard and always have activities on the go.Food=we ate at the Italian and steak restaurant both were lovely.Buffet restaurant =before we left people complained food was cold and not much choice I would like to say there was a wide range of options always chicken,beef, pork, fish, pizza vegetarian meals, salad veg ect on offer. Yes the food was only warm at times when you got back to your table but if your looking at different food stations it isn't going to stay hot.Drinks= people think it's watered down I'm not so sure we tried straight smirnoff vodka and it was strong but as they filled your glass with ice and juice it did taste watered down I think it's the ice and juice rather than them diluting it.Hotel=would say down stairs pools, lobby, etc are 5 star but not the bedrooms would say 3 star they could do with getting a proper make over but on plus side they where clean and they beds are comfy just make sure you always close the patio door if sitting on balcony if air con is on ..Trips = go to Danny round the pool always got a good deal. I would definitely go back in the future ūüėÄ

  • Hannah C :
Amazing!!

My boyfriend and I are still staying in the Riu Cancun, but I felt the need to write a review already as I am so pleased with the service we have been given so far. We travelled with Thomson and booked a basic room, the check in was very quick, drinks were provided and the service was very good. Upon our arrival (after emailing with a request) we were given a free upgrade to a ocean view room on the 7th floor - which was very nice with good views and a decent size. However, we are celebrating our 4th anniversary this year and we felt that we wanted to feel a little bit more special, so we asked for a further upgrade to a junior suite. The man at the front desk (Cesar - amazing!) helped us with this and recommend a corner suite, which we thought would be way out of our price range. He gave us a discounted rate and moved us to the corner suite on the 14th floor which was absolutely breathtaking! The view was out of this world and the hot tub definitely made the upgrade worth while. The hotel is very clean. Everyone is extremely friendly and always wanting to go above and beyond for you. Our glasses were never empty! The food is very nice, we have yet to experience one of the restaurants but the buffet food is lovely and there is plenty to choose from. My boyfriend and I are currently on a keep fit/eat healthy mission and this was easy to stick with here. The gym is decent, good enough for my needs anyway. The swimming pools are nice, there are plenty there to suit anyone's needs. We have not experienced the sports bar or night club yet, but I will add a further review once we have.Thank you Riu Cancun for making this Anniversary extremely memorable for us, even on our 3rd day!

  • nataliem595 :
Fantastic stay

I stayed here for 7 nights with my boyfriend and 2 other couples. We all had an amazing time. The rooms are lovely, pool area is great and always entertainment or games going on and food was amazing. All of the staff are really nice and friendly, there are a lot of reps around who can help with booking excursions. We had a really great time and would definitely return again. 5 star experience in every way.

  • Nicola M :
Wedding

We visited for 10 days in July 2017. Travelled with Thomson on Dreamliner -- pay for extra legroom its worth it. On arrival at Riu Cancun we were allocated two rooms on 2nd floor, no view and bad smell. WE moved after two nights to an ocean view on 7th floor which was perfect. The hotel is spotless, cleaners work hard to keep it clean. I was worried about previous reviews saying it was full of loud and rowdy Americans... it is not. Food is amazing you will not starve.... Try every cocktail, you will find one you you like....The wedding y ran exactly as I was told it would... Brides do not panic about your hair like I did, the lady at the on site spa was amazing and my hair was perfect. My son had his wristband cut off for the weddin, this was cleared away by a member of staff whilst we had pictures on the beach, upon our return it wasn't there. Reception insisted on trying to charge me for another as they said my son had lost it... In the end after the wedding planner spoke to the manager they agreed no charge would be made.. like I told them after spending a fortune in the hotel for the wedding and all the extras I would not have paid anything, my son even knew the number of the wristband!!!The weather was wall to wall sunshine. you must visit the Island of Mujeres by ferry and hire a golf cart for the day and a visit the Turtle Farm.Take the local bus, completely safe and easy to use and extremely cheap. It's the R1 & R2 use the red ones they are cheaper..... We also did a Taco. Tour which I found on TRip advisor and Facebook.... this is a must and I will write a separate review for this.I would 100% return to this hotel and to Mexico. The sea is clear blue, the beach is white and the people are so friendly. Feel free to ask any questions.

  • misskam2017 : Mississauga, Canada
Great experience stayed July 16 - 21, 2017

Pros:1. Great staff quite friendly and warm , wife and I were with a 6 year old and they remembered his name so it felt personal. Shout out to Jessica at front desk and Carlos in the dining area!!2. Food was great, buffet was quite varied. Tried the Italian restaurant one night and it was good.3. Kids club was good the day my son stayed he enjoyed it.4. Property is well maintained, room service was good.Cons:1. Beach toys for kids were limited and also flotation devises for adults was limited.2. No lotion/shampoo/conditioner was offered.3. Kids night entertainment program offered by the hotel was too late(845pm), should have been done earlier

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily, choice of 2 seatings for buffet & made-to-order food stations at dinner
  • Continental breakfast/snacks available 10am-12 Noon
  • Snacks until 2am
  • A la carte dining; no reservations required
  • Theme buffet dinners twice a week
  • Unlimited Domestic beer & drinks and select Imported drinks until 2am
  • In-room mini-bar w/bottled water, soft drinks, and beer (restocked regularly)
  • In-room liquor dispensers (restocked regularly)
  • 24 hour inclusive club with self service snacks, cocktails, sodas and juices
  • Lounge chairs & in-pool lounge chairs, umbrellas and towel service (pool/beach)
  • Windsurfing
  • Kayaking
  • Sailing
  • Snorkeling equipment
  • Introductory scuba diving lesson in pool
  • Various activities
  • Day and night tennis
  • Use of gym and sauna
  • Board games and cards
  • Daily activities
  • Nighly entertainment including live shows
  • Entrance to Disco, drinks included
  • 569 guest rooms
  • 2 buffet restaurants with made-to-order food stations
  • Poolside buffet restaurant
  • 3 a la carte restaurants
  • Snack bar
  • Several bars including Lobby bar
  • Disco
  • 4 pools including: Infinity-style swimming pools and pool w/swim-up bar & wet tables
  • Children's pool
  • Terrace solarium
  • Jacuzzis
  • Watersports centre
  • Lit tennis courts
  • Gift shop
  • Full spa including sauna & jacuzzi
  • Beauty salon
  • Massage services (fee)
  • Children's playground and mini-club
  • WiFi in lobby

Standard Rooms

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Most have ¬†ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Junior Suites

  • 1 king bed or 2 double beds
  • Integrated lounge area with sofa bed
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Suites

  • 1 king bed¬†
  • Integrated lounge area with sofa bed
  • Hyrdromassage bathrub in room¬†
  • Additional shower cabin
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Big terrace
  • Ocean view

Restaurants

Kulinarium

  • A la carte ¬†for breakfast, lunch and dinner
  • Gourmet¬†
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Kawachi

  • A la carte ¬†for breakfast, lunch and dinner
  • Asian Cuisine
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Steakhouse

  • A la carte ¬†for breakfast, lunch and dinner
  • Steakhouse
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

La Toscana

  • A la carte with buffet starters and dessert ¬†for breakfast, lunch and dinner
  • Italian¬†
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Turquesa

  • A la carte¬†
  • Steakhouse

Coral

  • A la carte
  • International

Bars

  • La Punta Lobby bar
  • La Fiesta Sports bar
  • Corner¬†bar Lounge
  • Wet'n Drinking swim-up bar

Kids Deals - Kids 12 years & under stay and eat for free. Limited availability. Hotel Rooms only. Max 2 kids.

For the Kids - Kids 4-12 can enjoy the supervised children's activities daily at the Kids' Club, Playground, and mini-disco.

Riu Cancun offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Golf Specials - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Cancun
Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.