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Riu Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Riu Cancun is an excellent and very popular all inclusive resort that is in a great location, close to lots of shopping and nightlife. The buffets are wonderful with lots of different cooking stations and the a la carte restaurants are a tasty diversion from the buffet. There is good snorkeling right off the beach. The Riu Cancun is a good hotel choice for couples, singles and families alike. If you want peace and quiet, you can relax at the adults only pool. If you want lively entertainment, you can get moving by the activities pool! Rooms are clean and have great ocean views. Renovations in 2014 have upgraded guest rooms, added a new pool, revamped restaurants as well as the lobby and facade.


Overview

This incredibly striking ocean-side high rise resort towers over Cancun, boasting the glamor and fantastic service that Riu customers have grown to rely on. Riu Cancun provides you with a variety of tasty restaurants and elegantly decorated rooms complete with in-room liquor dispensers, mini-bar and wonderful ocean views. Soothe yourself in the gorgeous infinity-style pools with views of the mesmerizing turquoise Caribbean ocean, or enjoy cocktails with friends at the swim-up bar.

Location: Directly on the beach next to the Riu Palace Las Americas, 5 minutes to downtown, 15 minutes from the airport.


Highlights
  • All Inclusive 24 hours
  • Awarded with the "AAA Three Diamond Award" 2014
  • Awarded GOLD certification for the Travelife Sustainability System
  • On beachfront
  • Free WiFi in public areas of the hotel
  • Buffet style and theme restaurants
  • Three swimming pools and infinity pool
  • Free gym and whirlpool bath

tripadvisor Traveler Reviews
  • Caio C :
Fare price but nothing special

The hotel has a great infrastructure, with 4 pools, a pool bar, and great access to the beach. The restaurants are ok, but the food isn't tasty as it looks. The drinks are good, but the quality of the ingredients are not. The bedroom is good, great bed, big bathroom and a wonderful view. The hotel location is good, nearby Coco Bongo, a great supermarket and a few stores. The pools were really nasty and looks dirty.

  • Katie J :
Great holiday!

I visited Riu Cancun for 2 weeks on 9/5/17 for my partners 30th Birthday. I emailed the hotel before arriving to ask if this could be noted to make our trip extra special. When we arrived we were put on the 13th floor. The whole of this floor has a wall over the balcony and a window so you cannot see much. Also the room we were in had a narrow door separating us from the room next door. After a couple of days we asked concierge if we could change rooms as the room was very noisy from being able to hear every movement from next door. They advised we would need to wait 2 days (were very rude also and didn't even care to ask why we wanted to)! I emailed the hotel and the manager was very apologetic and arranged for us to move rooms that morning! After this our trip was amazing. I read a lot of mixed reviews before we went and was not sure what to expect. The food was amazing. We loved the steak house! We ate at the buffet a lot as there was so much choice. We did not have one bad meal. The staff are always cleaning and maintaining the building. Even when we came in after a late night at 4am there are staff cleaning floors, windows etc. The staff were really friendly too, we liked to drink at the corner bar, Miseal the barman was our favourite. He always made a fuss and always remembered our drinks and never let our drinks get empty. What I would say is the majority of people in this hotel are young groups or couples, not a lot of families or people with children. Also there was not a lot of entertainment going on in the day. We went to Cancun the same time as my cousin who was staying in the Riu Caribe. We visited here a few times as you can use your all inclusive in that hotel too. The Riu Caribe seemed to have a lot more going on such as lots of pool parties, evening beach parties etc. Even though it was smaller I think if we returned we would go here instead as there was a much nicer aura around this hotel and much more approachable guests staying here. All in all it was a great trip! Thank you Riu!

  • Mark O :
Perfect for Singles

I did a lot of research before booking this holiday and it paid dividends....this hotel was perfect for us, group of 6 singles guys and girls, complex had everything and I was very impressed with the food.

  • craigwb89 : Glasgow, United Kingdom
Best holiday ever! Gutted to be home!

Can honestly say we have had the best holiday ever and didn't want to come home! Me and my fiancée are planning to get married abroad and fancied Cancun. We have never been before so wanted to come and see what it was like. We choose this hotel because reviews said location was great and that it was for all ages. I am 28 and my partner is 25. We both like a good time and a bit of a party, however we also like taking it easy, relaxing in the quiet and then going for dinner and an early night. I can honestly say this hotel caters to both. You have the quiet pool which has a jacuzzi and this is right next to the beach. This area is lovely and very relaxing. A bit further along you have the pool bar and the entertainment pool. This has music playing and the entertainment team playing games and making everyone laugh. They did a great job and appealed to all ages. We met loads of couples at this hotel ranging from 20-60 and have made some life long friends. One day we would relax and take it easy the next we would have a few drinks and party all night! The fact is you have the option to do whatever you want and it's great! The food was great. I am such a fussy eater I was really worried about the food as I have never done all inclusive before, but it was fantastic! They work so hard to cater to everyone. The buffet was great! People say it's repetitive however each night they had a different theme 'Asian night', 'Caribbean night', etc and there was always something different to try. The best thing though is yes they do have a lot of the same things on top of this which meant you could always get your favourite as well as try different things. So there was always a backup. Yes, Breakfast and lunch had the same sort of things everyday, however there was so much choice it was unreal! They did every sort of breakfast you could think of! Japanese was great too, you felt like you were being wined and dined in a really posh restaurant but it's all included! Anyone who is fussy like me and hates sushi I would urge you to try this as you can get chicken, etc so don't be put off. My partner was dying to try it but to be honest we only went cause the couple we met wanted to go and invited us along. it was lovely! The Italian was lovely too, however they do a buffet with it for your starter which has pastas and pizzas so don't eat too much like we did before your meal!! Haha! The steakhouse was nice but I think we left it a bit late at night and it was a bit cold, so book a table as this gets busy. People complain about the drink being weak but I'm quite a big built guy and I was very drunk on a few occasions!! Ask for brands like Smirnoff or Bacardi it's fine, they don't have an issue. The only thing I would say is best to go to bar and order yourself as on a few occasions when someone brought drink to me I could tell it wasn't Smirnoff. I didn't like their own make vodka to be honest so don't be scared to ask. Staff are very friendly, some more than others so don't throw your money away tipping everyone. Most of the decent ones get to know you which is nice in such a big hotel. Only thing I would say about tipping is I felt it was expected outside the hotel. I didn't have a problem tipping good service but some people expect it and ask for it and I think that's just rude! When in clubs I would tip at start to keep drinks coming and then at end. Clubs are great! Coco Bongos is brilliant! Although we paid to sit up in VIP and was disappointed with view and hardly show! Everyone kept saying don't go downstairs it's too busy. Well we decided to go back on last night with couple we met and they bought the regular tickets. I was a bit unsure but we went for the club opening and had plenty of space. Didn't have a seat but didn't need one as the show was amazing and saw everything! We had a waiter all night and it was a lot cheaper. My partner doesn't really like standing all night and she loved it cause the night just flys in! This is a night for all age groups and is a must do!Do the Thomson bar crawl if you can it's great and we met a couple we became really good friends with. It's a great night. Also need to try the Thai restaurant at Liverpool shopping centre 10 mins on bus! Brilliant! Also heard the Indian right beside that is good. The location of this hotel is just fantastic and is the biggest highlight. Everything is like a 5 min walk away at most! The shopping centre is 10 mins down the road and has some great shops.Anyone wondering how much spending money they should take, we took £800 and we came back with money. We didn't really do any excursions other than Captain Hook, but we did quite a few clubs and went out for dinner a few times. Admission to clubs includes an open bar which was brilliant. This also included paying 1200 pesos (£50 each) tax to leave Mexico. It's quite annoying but mandatory. We will definitely be back at this hotel. Saw a few weddings which were nice but a bit too public for me. Thinking of Mandala Beach which is just 2 minute away and gives guests the option to stay where they want. Honestly so sad to be home but happy that I will be returning again soon. Hope you all found this useful!

  • Emily G : Chicago, Illinois
Relaxing, fun and romantic!

My boyfriend and I stayed here for 4 nights and had the best time! We didn't do any excursions because we just wanted to relax. The ocean views from the beach and poolside were beautiful! 1)Poolside/Beach: 3 different pools including infinity pools, 1 they always did activities in but if you want a quieter spot, there are chairs along the beach and straw hut umbrella like things to sit under. The swim up bar was always busy but never had to wait too long for a drink. Reserve your beach chair(s) before 8am by laying a towel on them, it's the universal language.2) Food/Drink: There's always something available- eat/drink. Micheladas, beer (Dos Equis), mezcal margaritas and pina coladas were our "go to's". I would recommend asking them to add Tajin to the micheladas and less worcestershire sauce. The blended drinks were surprisingly delicious for an all inclusive, we tried all of them! The buffets were good and I'd highly recommend the gourmet restaurant! Plus, you get bottle of wine!What you see is what you get: The photos you see on IG are accurate, it really is that beautiful. #RIUCancun3)Guest Demographic: We didn't see a ton of families there, mostly adults ranging 20's-60's. I don't think this is the most "kid friendly" but definitely options for all ages and kid friendly food menu.4) Customer service: Amazing, they reminded/guided us on where to schedule our shuttle to the airport. 5) Room: Bedding, mattress towels weren't the best quality and some the pillows were lumpy. however, they stock your refrigerator with bottle water and beer every 2 days in addition to the tap of vodka, tequila and whiskey in your room. I can't wait to come back! Thank you RIUCancun for the most incredible stay.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily, choice of 2 seatings for buffet & made-to-order food stations at dinner
  • Continental breakfast/snacks available 10am-12 Noon
  • Snacks until 2am
  • A la carte dining; no reservations required
  • Theme buffet dinners twice a week
  • Unlimited Domestic beer & drinks and select Imported drinks until 2am
  • In-room mini-bar w/bottled water, soft drinks, and beer (restocked regularly)
  • In-room liquor dispensers (restocked regularly)
  • 24 hour inclusive club with self service snacks, cocktails, sodas and juices
  • Lounge chairs & in-pool lounge chairs, umbrellas and towel service (pool/beach)
  • Windsurfing
  • Kayaking
  • Sailing
  • Snorkeling equipment
  • Introductory scuba diving lesson in pool
  • Various activities
  • Day and night tennis
  • Use of gym and sauna
  • Board games and cards
  • Daily activities
  • Nighly entertainment including live shows
  • Entrance to Disco, drinks included
  • 569 guest rooms
  • 2 buffet restaurants with made-to-order food stations
  • Poolside buffet restaurant
  • 3 a la carte restaurants
  • Snack bar
  • Several bars including Lobby bar
  • Disco
  • 4 pools including: Infinity-style swimming pools and pool w/swim-up bar & wet tables
  • Children's pool
  • Terrace solarium
  • Jacuzzis
  • Watersports centre
  • Lit tennis courts
  • Gift shop
  • Full spa including sauna & jacuzzi
  • Beauty salon
  • Massage services (fee)
  • Children's playground and mini-club
  • WiFi in lobby

Standard Rooms

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Most have  ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Junior Suites

  • 1 king bed or 2 double beds
  • Integrated lounge area with sofa bed
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Suites

  • 1 king bed 
  • Integrated lounge area with sofa bed
  • Hyrdromassage bathrub in room 
  • Additional shower cabin
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Big terrace
  • Ocean view

Restaurants

Kulinarium

  • A la carte  for breakfast, lunch and dinner
  • Gourmet 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Kawachi

  • A la carte  for breakfast, lunch and dinner
  • Asian Cuisine
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Steakhouse

  • A la carte  for breakfast, lunch and dinner
  • Steakhouse
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

La Toscana

  • A la carte with buffet starters and dessert  for breakfast, lunch and dinner
  • Italian 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Turquesa

  • A la carte 
  • Steakhouse

Coral

  • A la carte
  • International

Bars

  • La Punta Lobby bar
  • La Fiesta Sports bar
  • Corner bar Lounge
  • Wet'n Drinking swim-up bar

Kids Deals - Kids 12 years & under stay and eat for free. Limited availability. Hotel Rooms only. Max 2 kids.

For the Kids - Kids 4-12 can enjoy the supervised children's activities daily at the Kids' Club, Playground, and mini-disco.

Riu Cancun offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Golf Specials - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Cancun
Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.