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Riu Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Riu Cancun is an excellent and very popular all inclusive resort that is in a great location, close to lots of shopping and nightlife. The buffets are wonderful with lots of different cooking stations and the a la carte restaurants are a tasty diversion from the buffet. There is good snorkeling right off the beach. The Riu Cancun is a good hotel choice for couples, singles and families alike. If you want peace and quiet, you can relax at the adults only pool. If you want lively entertainment, you can get moving by the activities pool! Rooms are clean and have great ocean views. Renovations in 2014 have upgraded guest rooms, added a new pool, revamped restaurants as well as the lobby and facade.


Overview

This incredibly striking ocean-side high rise resort towers over Cancun, boasting the glamor and fantastic service that Riu customers have grown to rely on. Riu Cancun provides you with a variety of tasty restaurants and elegantly decorated rooms complete with in-room liquor dispensers, mini-bar and wonderful ocean views. Soothe yourself in the gorgeous infinity-style pools with views of the mesmerizing turquoise Caribbean ocean, or enjoy cocktails with friends at the swim-up bar.

Location: Directly on the beach next to the Riu Palace Las Americas, 5 minutes to downtown, 15 minutes from the airport.


Highlights
  • All Inclusive 24 hours
  • Awarded with the "AAA Three Diamond Award" 2014
  • Awarded GOLD certification for the Travelife Sustainability System
  • On beachfront
  • Free WiFi in public areas of the hotel
  • Buffet style and theme restaurants
  • Three swimming pools and infinity pool
  • Free gym and whirlpool bath

tripadvisor Traveler Reviews
  • Aiden T :
Great Holiday

Came here with the aim to relax and enjoy spring beak, and it worked, hotel was amazing always clean staff always friendly and willing to help, food was great for the first week though only so much buffet food you can eat. restaurants all great and reps from thompson very helpful,room was spotless everyday i really have nothing bad to say cant wait to return

  • TravelingFoolHalifax : halifax
Nice resort!

Resort is beautiful but very noisy! If you want a relaxing vacation where you sit and talk to people around the bar this isn't the place! Maybe just because it was spring break and most of the guests were students! Crazy busy at the swim up bar, pool was packed with students! Its a shame that they let so many in to the resort at one time! Food was great and room and view were lovely. Thinking it may have been a different experience if it hadn't been spring break! Shows were so/so. Animation team tries to keep things fun, very friendly! We will never go back in March

  • Amy C :
Great Hotel!

Only bad thing I could say is our room had a moist smell to it, but our friends rooms were fine. The beds aren't the softest, but you're not their to sleep! The staff are super friendly! Visit Kikke in dining, he's so sweet and adorable!! Fernando is also amazing! I loved every bit of him! If you're looking for a good time, go out to the night life with him and his crew, they will take care of you! The food was good and the pools are great! The location is great too, 5min walk to the bars/club. I came to Cancun a few years ago and stayed at Barcelo a bit down the hotel zone, but Riu is the place to be!

  • Serena D :
Walking distance from Cancun City!

The resort itself is beautiful! I have no complaints for the location. It is about 5 min. walking distance from Cancun city (nightclubs, restaurants, shops) so you rarely have to take a cab anywhere. The rooms were always clean, however twice, me and my boyfriend came back from the beach around 4-5 pm and the maid still hadn't reached our room to clean so we had to tell her to forget about it. Probably because there are so many rooms to clean, they didn't get a chance to do ours yet (we were on the 15th floor).The food: Was generally really tasty, fresh and warm. The only thing that bothered me was that it was always the same. They rarely added new things to eat whether it was breakfast, lunch or supper. After a week of being there, it gets kinda boring to have to eat the same meals everyday. Mind you, me and my boyfriend were very open to new things. We always tried to change it up as much as possible. Same with the fruits, it was always the same fruits. For a place like Mexico, I expected to see so many different exotic fruits. It was always the same; pineapple, guava, passion fruit, melon, peach. The beach: I got lucky in terms of weather however, the beach is very narrow and small. There are many rocks (big mountain ones) so it restricts you from many areas on the beach. Also, there's a volleyball court right smack in the centre where the beach chairs are so if you want more of an open space you need to walk down. *Try to avoid the volleyball area if you don't want a ball to the head* (which is exactly what happened to me upon my first day of arrival. I wouldn't recommend this resort for families with children or anyone who is just looking for a quiet relaxing getaway. It's not loud at night to the point where you can't sleep but it does tend to get loud at times.Apart from all the criticism, my overall experience was fantastic. Regardless of all the things I pointed out, it's really no big deal, it's all very bearable. It was my first time in Cancun and I would recommend it to anyone. I particularly enjoyed the great ambience and the location! I can't tell you how convenient it was for us to walk to the city every night. It makes a difference!Tip: If you are looking for an excursion, I insist you do the Chichen Itza tour with "Xcaret Tours". It has to be the most memorable/beautiful experience. You will visit the Mayan village and see one of the 7 wonders of the world (El Castillo). If you do not know what it is, you may google it. It will blow your mind. The tour guide we had was named "Angel". He made the experience all the more wonderful!

  • Kate R :
Good for a holiday, not ideal for a honeymoon

I'm lying around the pool writing this on the last day of our two week honeymoon. In a spectacular planning fail, I managed to coincide our honeymoon with Spring Break. Now if I was 20 years younger and here with my mates, no biggie, but when you were hoping for a nice romantic time with your new husband, not ideal. But that's me being a muppet, so I can hardly blame the hotel for that.We booked through Thomson, and one rep in particular has been fan-flipping-tastic. Nikki you are a total diamond and I hope you get to read this :)The hotel is ridiculously clean. It's CONSTANTLY being cleaned. They clean clean things. Never stayed in a place like it.Food is good, breakfast is awesome, there are plenty of choices at the buffet, yes it does get a bit samey after a week or so but hey, I'm not cooking and washing up, so I don't care.Always lots of sunbeds so you don't need to be up at stupid o'clock reserving them. As previous reviews have said, the actual hotel building provides a total sunblock past about 3pm which is a bit annoying, but you can always bag a spot on the beach or the jetty which holds the sun longer.We did several trips but honestly, we wish we had just done everything at Xel Ha. The snorkelling there is fab, you can go anywhere and you're not time restricted. If you want dolphin swims, you can book it when you arrive, the restaurants there are great and included in the price. Take extra money for other bits like the adrenaline boat, which looked super fun, but we didn't take any cash with us :( there are cliff jumps and zip wires and the crazy floating bridge.......really good day out. Don't let them con you on the coach by selling you biodegradable sunscreen and mosquito repellant. We didn't need it at all and I always get bitten......not once here so all good :)All in all this is a nice hotel, really well placed if you're planning on sampling the cancun nightlife as it's literally a 10 minute stroll there, so no expensive taxi ride home. But if you're wanting something romantic like I was, you'll be disappointed. Not everyone felt the same, however......all I will say is if you're planning on using the hot tub, go in first thing in the morning when it's just been cleaned and refilled.....our room overlooked it and there's some things I just don't need to see 😮😮😮

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily, choice of 2 seatings for buffet & made-to-order food stations at dinner
  • Continental breakfast/snacks available 10am-12 Noon
  • Snacks until 2am
  • A la carte dining; no reservations required
  • Theme buffet dinners twice a week
  • Unlimited Domestic beer & drinks and select Imported drinks until 2am
  • In-room mini-bar w/bottled water, soft drinks, and beer (restocked regularly)
  • In-room liquor dispensers (restocked regularly)
  • 24 hour inclusive club with self service snacks, cocktails, sodas and juices
  • Lounge chairs & in-pool lounge chairs, umbrellas and towel service (pool/beach)
  • Windsurfing
  • Kayaking
  • Sailing
  • Snorkeling equipment
  • Introductory scuba diving lesson in pool
  • Various activities
  • Day and night tennis
  • Use of gym and sauna
  • Board games and cards
  • Daily activities
  • Nighly entertainment including live shows
  • Entrance to Disco, drinks included
  • 569 guest rooms
  • 2 buffet restaurants with made-to-order food stations
  • Poolside buffet restaurant
  • 3 a la carte restaurants
  • Snack bar
  • Several bars including Lobby bar
  • Disco
  • 4 pools including: Infinity-style swimming pools and pool w/swim-up bar & wet tables
  • Children's pool
  • Terrace solarium
  • Jacuzzis
  • Watersports centre
  • Lit tennis courts
  • Gift shop
  • Full spa including sauna & jacuzzi
  • Beauty salon
  • Massage services (fee)
  • Children's playground and mini-club
  • WiFi in lobby

Standard Rooms

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Most have  ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Junior Suites

  • 1 king bed or 2 double beds
  • Integrated lounge area with sofa bed
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Suites

  • 1 king bed 
  • Integrated lounge area with sofa bed
  • Hyrdromassage bathrub in room 
  • Additional shower cabin
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Big terrace
  • Ocean view

Restaurants

Kulinarium

  • A la carte  for breakfast, lunch and dinner
  • Gourmet 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Kawachi

  • A la carte  for breakfast, lunch and dinner
  • Asian Cuisine
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Steakhouse

  • A la carte  for breakfast, lunch and dinner
  • Steakhouse
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

La Toscana

  • A la carte with buffet starters and dessert  for breakfast, lunch and dinner
  • Italian 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Turquesa

  • A la carte 
  • Steakhouse

Coral

  • A la carte
  • International

Bars

  • La Punta Lobby bar
  • La Fiesta Sports bar
  • Corner bar Lounge
  • Wet'n Drinking swim-up bar

Kids Deals - Kids 12 years & under stay and eat for free. Limited availability. Hotel Rooms only. Max 2 kids.

For the Kids - Kids 4-12 can enjoy the supervised children's activities daily at the Kids' Club, Playground, and mini-disco.

Riu Cancun offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Golf Specials - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Cancun
Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.