Riu Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion

The Riu Cancun is an excellent and very popular all inclusive resort that is in a great location, close to lots of shopping and nightlife. The buffets are wonderful with lots of different cooking stations and the a la carte restaurants are a tasty diversion from the buffet. There is good snorkeling right off the beach. The Riu Cancun is a good hotel choice for couples, singles and families alike. If you want peace and quiet, you can relax at the adults only pool. If you want lively entertainment, you can get moving by the activities pool! Rooms are clean and have great ocean views. Renovations in 2014 have upgraded guest rooms, added a new pool, revamped restaurants as well as the lobby and facade.


Overview

This incredibly striking ocean-side high rise resort towers over Cancun, boasting the glamor and fantastic service that Riu customers have grown to rely on. Riu Cancun provides you with a variety of tasty restaurants and elegantly decorated rooms complete with in-room liquor dispensers, mini-bar and wonderful ocean views. Soothe yourself in the gorgeous infinity-style pools with views of the mesmerizing turquoise Caribbean ocean, or enjoy cocktails with friends at the swim-up bar.

Location: Directly on the beach next to the Riu Palace Las Americas, 5 minutes to downtown, 15 minutes from the airport.


Highlights
  • All Inclusive 24 hours
  • Awarded with the "AAA Three Diamond Award" 2014
  • Awarded GOLD certification for the Travelife Sustainability System
  • On beachfront
  • Free WiFi in public areas of the hotel
  • Buffet style and theme restaurants
  • Three swimming pools and infinity pool
  • Free gym and whirlpool bath

tripadvisor Traveler Reviews
  • Laura L : Milton Keynes, United Kingdom
Had a lovely time but would not return to this hotel

I strongly debated between 3 or 4 stars for this but after weighing up the pros and cons, it came down to 3.Rooms - we had an AWFUL view and I mean awful, we asked to change from floor 2 and the lady at reception said this was possible 3 days into our holiday but would be moved to a room with no view still. Asked for upgrade options and she informed us there was nothing available yet others in our hotel were moved to sea view rooms without any trouble. Rooms are spacious, can't fault that but they do need a bit of a touch up. On arrival we did notice a damp smell as mentioned in other reviews but we kept our aircon on all the time and the smell went after the first night. Iron and ironing board, walk-in shower, small hairdryer but really good, free safe and plenty of wardrobe space. Our cleaner was brilliant, we tipped her every 3-4 days as she done such a good job.Food/Drink - The buffet is repetitive, although there is plenty of options, it is pretty similar on a daily basis for breakfast, lunch and dinner and nothing to write home about. We tried the a la carte restaurants which were much nicer - the steak and Japanese were our favourites and we returned to these twice. However, you do need to get down there early to get a table. Service in all restaurants was excellent. We only tipped in a la cartes because they are serving food and drinks to you. Drinks are ok - LOTS of choice but the beer and wine weren’t overly great however, there is a wide range of spirits and cocktails - you only have to ask for specific drinks or if you wish to change the spirit in a cocktail. Raphael in the lobby bar was a credit to the hotel, this is open daily until midnight, good for conversation as it is very quiet or little music being played - sometimes nice to get away from the noise. There is a Pacha which opens at 11pm - late and the sports bar is open 24 hours. The snacks in the sports bar are microwave burgers and they have a few sandwiches and a bit of fruit but wasn't overly impressed with that. Pool/Beach area: There is a 'loud' pool but it's all fun and games, really good laugh watching the entertainment team get people up for the activities and provide some giggles. I wouldn't say this is a 18-30 type hotel despite other reviews, there was plenty of families there and a range of ages. There is a quiet pool which is nice and calm if you do not wish to be around the music etc. The hotel is VERY shaded, it's hard to get sun spots around the pool, one of the reasons why I haven't rated this a 4 star is the sun bed issue. There are only a few which get the sun all day and every morning these were all reserved. We were down at 6.30am one morning and towels on every single one! One day we managed to squeeze two beds in and some of those that were reserved didn't have people on them until lunch time which was a bit of a p-take - anyway, we spoke to people who said they had been tipping to get these beds reserved.Beach - beautiful and the left side by the buffet restaurant gets sun all day. Some parts of the sea have rocks so just bear that in mind if you have young children, if you move along slightly then there are parts which hardly have any. Location, excursions and additional – Location is brilliant, there is a big supermarket across the road should you need anything (much cheaper than hotel shop), the bars are not too far – 5 min walk. Excursions we booked some through TUI and some through the ScrubaDive at the hotel. Now although TUI and a little more expensive – they are better!!! Much more for what you pay, we was really disappointed by the Scruba excursions. If you go out at night, please be careful of the police, they tried numerous times to get tourists into the cars where you are told you pay up £100 or straight to the cells – it happened to a number of people in the hotel and a few times when we walked back they tried to get us in there (we were literally just walking home). A lot of people will offer you ‘party extras’ as you walk around the streets, but you just have to say no and they leave you be. Overall, I would not return to this hotel.

  • Bejci : Dublin, Ireland
Expected more

Me and my friend chose Riu Cancun to celebrate her birthday, which was on the day of our arrival. I e-mailed the hotel about the special occasion and asked if they can do a little note or something for my friend. At check in we got a room on the 3rd floor, they said it was an upgrade because of the occasion. Well I can't imagine what was the basic room like if this the upgrade. The room was smelling of damp, there was no hot water in the evening and the the sink was blocked. We also received a call at 3 am from the reception, it was a mistake, we had a hard time falling back asleep. The next day we asked for another room maybe a bit higher and without the smell and water issue. We got a room on the 15th floor, beautiful view, nice smell and finally hot water, other than that the exact same room and decor. A few days later I asked reception why my friend didn't receive any birthday note or something from the hotel as I sent an e-mail previously. He said we got the room upgrade for the occasion. It seems like RIU hotels can't treat it's costumers as individuals, second time that I chose RIU hotel for an occasion and 2nd time that they failed to do anything about it. Spending our first night in an awful room that they class as an upgrade I don't think is appropriate. I would not choose any RIU hotel again to celebrate special occasion.On the positive side, the hotel is nice and clean, the staff is kind and respectful, the food was good, I really enjoyed the Japanese and Kulinarium a la carte restaurants, very good food and service.

  • blockislandlover : CT
August visit to Cancun all-inclusive

Great resort with very helpful and friendly staff. Would definitely visit again and stay here. Water was beautiful, food was good. Breakfast had such a variety at the buffet and also offered made to order omelettes and other hot items. Nightly entertainment was great. Drinks were watered down but free.

  • Jaxsterg :
Fabulous hotel

Fabulous hotel. Been twice and love it. Lots going on and great food. Shirt walk to beach but even water aerobics in the sea. You can use the Yucatan hotel too across the road by the beach so it's GREAT. We found all the restaurants were brilliant and all the hard have local as well as international drinks. The are a lot of Americans at certain times of year who are a little loud but it didn't spoil our fun. Would definitely recommend his hotel to anyone. We love the Riu hotel group, you are always guaranteed a certain standard and they never disappoint.

  • Natalia M :
Great Hotel!

We had a great time here. Staff is great. Beach is right there. Nightlife is kind of boring but its a 5 minute walk from all the clubs, including Coco Bongo. I don't think that its a 4 or 5 star hotel, but you get what you pay for!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily, choice of 2 seatings for buffet & made-to-order food stations at dinner
  • Continental breakfast/snacks available 10am-12 Noon
  • Snacks until 2am
  • A la carte dining; no reservations required
  • Theme buffet dinners twice a week
  • Unlimited Domestic beer & drinks and select Imported drinks until 2am
  • In-room mini-bar w/bottled water, soft drinks, and beer (restocked regularly)
  • In-room liquor dispensers (restocked regularly)
  • 24 hour inclusive club with self service snacks, cocktails, sodas and juices
  • Lounge chairs & in-pool lounge chairs, umbrellas and towel service (pool/beach)
  • Windsurfing
  • Kayaking
  • Sailing
  • Snorkeling equipment
  • Introductory scuba diving lesson in pool
  • Various activities
  • Day and night tennis
  • Use of gym and sauna
  • Board games and cards
  • Daily activities
  • Nighly entertainment including live shows
  • Entrance to Disco, drinks included
  • 569 guest rooms
  • 2 buffet restaurants with made-to-order food stations
  • Poolside buffet restaurant
  • 3 a la carte restaurants
  • Snack bar
  • Several bars including Lobby bar
  • Disco
  • 4 pools including: Infinity-style swimming pools and pool w/swim-up bar & wet tables
  • Children's pool
  • Terrace solarium
  • Jacuzzis
  • Watersports centre
  • Lit tennis courts
  • Gift shop
  • Full spa including sauna & jacuzzi
  • Beauty salon
  • Massage services (fee)
  • Children's playground and mini-club
  • WiFi in lobby

Standard Rooms

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Most have  ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Junior Suites

  • 1 king bed or 2 double beds
  • Integrated lounge area with sofa bed
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Suites

  • 1 king bed 
  • Integrated lounge area with sofa bed
  • Hyrdromassage bathrub in room 
  • Additional shower cabin
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Big terrace
  • Ocean view

Restaurants

Kulinarium

  • A la carte  for breakfast, lunch and dinner
  • Gourmet 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Kawachi

  • A la carte  for breakfast, lunch and dinner
  • Asian Cuisine
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Steakhouse

  • A la carte  for breakfast, lunch and dinner
  • Steakhouse
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

La Toscana

  • A la carte with buffet starters and dessert  for breakfast, lunch and dinner
  • Italian 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Turquesa

  • A la carte 
  • Steakhouse

Coral

  • A la carte
  • International

Bars

  • La Punta Lobby bar
  • La Fiesta Sports bar
  • Corner bar Lounge
  • Wet'n Drinking swim-up bar

Kids Deals - Kids 12 years & under stay and eat for free. Limited availability. Hotel Rooms only. Max 2 kids.

For the Kids - Kids 4-12 can enjoy the supervised children's activities daily at the Kids' Club, Playground, and mini-disco.

Riu Cancun offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Golf Specials - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Cancun
Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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