Riu Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
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Our Opinion

The Riu Cancun is an excellent and very popular all inclusive resort that is in a great location, close to lots of shopping and nightlife. The buffets are wonderful with lots of different cooking stations and the a la carte restaurants are a tasty diversion from the buffet. There is good snorkeling right off the beach. The Riu Cancun is a good hotel choice for couples, singles and families alike. If you want peace and quiet, you can relax at the adults only pool. If you want lively entertainment, you can get moving by the activities pool! Rooms are clean and have great ocean views. Renovations in 2014 have upgraded guest rooms, added a new pool, revamped restaurants as well as the lobby and facade.


Overview

This incredibly striking ocean-side high rise resort towers over Cancun, boasting the glamor and fantastic service that Riu customers have grown to rely on. Riu Cancun provides you with a variety of tasty restaurants and elegantly decorated rooms complete with in-room liquor dispensers, mini-bar and wonderful ocean views. Soothe yourself in the gorgeous infinity-style pools with views of the mesmerizing turquoise Caribbean ocean, or enjoy cocktails with friends at the swim-up bar.

Location: Directly on the beach next to the Riu Palace Las Americas, 5 minutes to downtown, 15 minutes from the airport.


Highlights
  • All Inclusive 24 hours
  • Awarded with the "AAA Three Diamond Award" 2014
  • Awarded GOLD certification for the Travelife Sustainability System
  • On beachfront
  • Free WiFi in public areas of the hotel
  • Buffet style and theme restaurants
  • Three swimming pools and infinity pool
  • Free gym and whirlpool bath

tripadvisor Traveler Reviews
  • Tracey-Steven : Oldham, England
FANTASTIC HOLIDAY

My husband & I stayed 16-30 Nov, as we walked through the front doors our first impression was WOW. I had emailed the hotel prior to our arrival asking for a quiet room on a high floor with a sea view, we were not disappointed and were given room 1504 on the 15th floor. The room was lovely with a brilliant sea view & the bathroom was spacious with twin sinks & a walk-in shower. The only bad point of the room was that there was a dividing door between us and the room next door - during our 1st week we had quiet neighbours but during our 2nd week we had very noisy American neighbours who came back to their room at around 2.30am every morning and talked extremely loudly to each other. I know they were on holiday as we were but I would have expected more consideration of fellow guests.Our room was cleaned everyday, the bed was very comfortable & the sheets and towels were changed regularly. The voltage is different to the UK so I didn't take my own hairdryer, the hairdryer in the bathroom was brilliant and powerful.There are a number of restaurants, we only tried the Italian, my hubby liked it but I wasn't keen. The main restaurant was fantastic, good variety of dishes & the waiters were very friendly (with or without being tipped), although some of the food was hard (baked beans, carrots, broccoli, cauliflower & ratatouille), also the bacon was very salty & crispy.The entertainment was OK but a lot of it is audience participation which isn't my cup of tea, though the entertainment team work very hard.The hotel is in a fantastic location, opposite a shopping mall & supermarket & 5-10 min walk to the centre of the entertainment (bars & clubs) & shops.We went on 2 trips - Chichen Itza (booked through Thompson) and to the Isla Mujeres (booked independently). There is a local bus service up and down the road of the hotel zone, the buses are old, tatty with blaring music & cost 10.50 pesos each way wherever you go (definitely an experience !!)The beach is lovely soft white sand, there is a quiet beach at one end of the hotel together with 2 quiet pools - the choice is yours, quiet or loud. The Carribean Sea is absolutely gorgeous and warm. Whilst we were there we saw 6 weddings on the beach. The waiters are on the beach all day. When we attended the Thompson welcome meeting it was suggested that we tip a little but often as the staff are on minimum wage. I find this hard to believe and do not agree with tipping as often as we were expected to as we had booked all inclusive and had already paid over £2800 for our holiday.We have stayed at other RIU hotels & the RIU Cancun is the best so far. We had a fantastic holiday and would return.

  • Filipe D :
Disappointing

We stayed 4 nights at the Riu Cancun. The room was very basic, not of a 5 start. And even though we were supposed to have a room with ocean view, on the first day we were sent to the 13th floor, which has a big wall blocking the view. We managed to change the room, but it wasn't that easy and it feels like you're not a valuable customer to them. That was disappointing - I've been at the Riu Guadalajara before, and maybe that's why I had higher expectations.Food was very good, but unfortunately I found the service to be poor sometimes, e.g. at the restaurant La Toscana I had to stand up and go ask the waiter if he could bring us the menu, after 20min waiting at our table. At the Kawachi, the experience was similar: after 20min inside, someone showed up with the menu and water. The experience at the Kulinarium and Stakehouse was very different though - the guys were very nice and attentive.The pools and sun lounges were good, maybe just too much chlorine in the water - you could taste it. The beach is a bit narrow and also very rocky.In general, a bit disappointed with the service and I don't feel like I would come back.

  • TheMrs82 : Houston, Texas
Lovely Hotel!

My husband and I traveled to Cancun for the Thanksgiving holiday and had a blast! We thoroughly enjoyed our stay at the Riu Cancun. The staff was great, the food was really good, and the guava juice/punch is a must! We had no real issues with the resort other than a slight musty/sewer smell in the bathroom (near the toilet).

  • grainne598 : County Dublin, Ireland
Would definately come back!!

Overall very very pleased with our holiday experience here. When we checked in we were given complimentary upgrade without asking. In saying that the room was not of 5 star standard. The sheets were damp and stained, the walls had mould and the decor was dated. Bed was comfortable but if you want your pillowcases changed you need to take them off before housekeeping come or they will not change them! Food: There is a wide variety of food available in the hotel which is of good quality but the hotel is not coeliac friendly at all as they do not show allergens on their menus so it was a guessing game for me.Drinks: Alcohol is unlimited and free flowing :) Service at the pool bar starts at 10 and the sports bar is 24hours :) But do ask for premium versions as their local spirits are not strong. Coffee is not good, the best is the hidden coffee machine behind the front bar near the lobby which is self service. Also wine is of poor quality. Entertainment: All I can say is WOW! The hotel for me would not have been the same without the amazing group of entertainment staff who work tirelessly from 9am to the early hours. They are amazingly friendly and make the holiday so fun. Special mention to Alex :) Location: Location could not be better! Shopping centre across the street with starbucks. Short and safe walk to and front nightclubs. Short bus journey to the pier for Isla Muejures. Tips: Do not use the hotel for laundry service, we had a lot of problems with it, there is a laundrette down the street. Use the bus services which are 1 dollar (21 pesos) and are extremley frequent! Rent a golf buggy on Isla Muheres and spend the day there.Overall very happy with our stay in Riu and would come back in a heartbeat. The staff are an absolute credit to the hotel.

  • Frank B :
Disapointing

We have stayed in a number of all inclusive resorts in Mexico and the Caribbean. We stayed in the Rui Cancun for 4 nights. The experience was average at best. Room was nice and clean and the bed was excellent. The beach and pool area are outstanding. The food was average buffet fare. The staff is great and always helpful.While I know that people are here to have a good time and blow off a little steam, there were groups of people yelling and screaming around the pool until 4:30 AM every night. It was so loud that we couldn't leave our patio door open to enjoy the sea breeze. It was even kept us awake with the door closed.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily, choice of 2 seatings for buffet & made-to-order food stations at dinner
  • Continental breakfast/snacks available 10am-12 Noon
  • Snacks until 2am
  • A la carte dining w/reservations
  • Theme buffet dinners twice a week
  • Unlimited Domestic beer & drinks and select Imported drinks until 2am
  • In-room mini-bar w/bottled water, soft drinks, and beer (restocked regularly)
  • In-room liquor dispensers (restocked regularly)
  • 24 hour inclusive club with self service snacks, cocktails, sodas and juices
  • Lounge chairs & in-pool lounge chairs, umbrellas and towel service (pool/beach)
  • Windsurfing
  • Kayaking
  • Sailing
  • Snorkeling equipment
  • Introductory scuba diving lesson in pool
  • Various activities
  • Day and night tennis
  • Use of gym and sauna
  • Board games and cards
  • Daily activities
  • Nighly entertainment including live shows
  • Entrance to Disco, drinks included
  • 569 guest rooms
  • 2 buffet restaurants with made-to-order food stations
  • Poolside buffet restaurant
  • 3 a la carte restaurants: Japanese, Italian, dress code in effect at all restaurants & advance reservations required
  • Snack bar
  • Several bars including Lobby bar
  • Disco
  • 4 pools including: Infinity-style swimming pools and pool w/swim-up bar & wet tables
  • Children's pool
  • Terrace solarium
  • Jacuzzis
  • Watersports centre
  • Lit tennis courts
  • Gift shop
  • Full spa including sauna & jacuzzi
  • Beauty salon
  • Massage services (fee)
  • Children's playground and mini-club
  • WiFi in lobby

Standard Rooms

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Most have  ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Junior Suites

  • 1 king bed or 2 double beds
  • Integrated lounge area with sofa bed
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Suites

  • 1 king bed 
  • Integrated lounge area with sofa bed
  • Hyrdromassage bathrub in room 
  • Additional shower cabin
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Big terrace
  • Ocean view

Restaurants

Kulinarium

  • A la carte  for breakfast, lunch and dinner
  • Gourmet 
  • Reservations required, formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Kawachi

  • A la carte  for breakfast, lunch and dinner
  • Asian Cuisine
  • Reservations required, formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Steakhouse

  • A la carte  for breakfast, lunch and dinner
  • Steakhouse
  • Reservations required, formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

La Toscana

  • A la carte with buffet starters and dessert  for breakfast, lunch and dinner
  • Italian 
  • Reservations required, formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Turquesa

  • A la carte 
  • Steakhouse

Coral

  • A la carte
  • International

Bars

  • La Punta Lobby bar
  • La Fiesta Sports bar
  • Corner bar Lounge
  • Wet'n Drinking swim-up bar

Kids Deals - Kids 12 years & under stay and eat for free. Limited availability. Hotel Rooms only. Max 2 kids.

For the Kids - Kids 4-12 can enjoy the supervised children's activities daily at the Kids' Club, Playground, and mini-disco.

Riu Cancun offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.



Golf Specials - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.



Resort Location Map


  • Riu Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Cancun
Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.