Riu Cancun

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Riu Cancun is an excellent and very popular all inclusive resort that is in a great location, close to lots of shopping and nightlife. The buffets are wonderful with lots of different cooking stations and the a la carte restaurants are a tasty diversion from the buffet. There is good snorkeling right off the beach. The Riu Cancun is a good hotel choice for couples, singles and families alike. If you want peace and quiet, you can relax at the adults only pool. If you want lively entertainment, you can get moving by the activities pool! Rooms are clean and have great ocean views. Renovations in 2014 have upgraded guest rooms, added a new pool, revamped restaurants as well as the lobby and facade.


Overview

This incredibly striking ocean-side high rise resort towers over Cancun, boasting the glamor and fantastic service that Riu customers have grown to rely on. Riu Cancun provides you with a variety of tasty restaurants and elegantly decorated rooms complete with in-room liquor dispensers, mini-bar and wonderful ocean views. Soothe yourself in the gorgeous infinity-style pools with views of the mesmerizing turquoise Caribbean ocean, or enjoy cocktails with friends at the swim-up bar.

Location: Directly on the beach next to the Riu Palace Las Americas, 5 minutes to downtown, 15 minutes from the airport.


Highlights
  • All Inclusive 24 hours
  • Awarded with the "AAA Three Diamond Award" 2014
  • Awarded GOLD certification for the Travelife Sustainability System
  • On beachfront
  • Free WiFi in public areas of the hotel
  • Buffet style and theme restaurants
  • Three swimming pools and infinity pool
  • Free gym and whirlpool bath

tripadvisor Traveler Reviews
  • Jazmin Rosemary S :
Be careful!!

Everything was amazing until the last night, 2 of the entertainment staff turned on me while I was on my own. Very intimidating and extremely upsetting. It seems as though at the beginning of the holiday they are all over you, getting you to drink alcohol and join in, but once you are on your last few days they lose interest and give you the cold shoulder.... Before this incident my partner and I were ready to book to come back next year because we were having such an amazing time, but after the way I was ganged up on and intimidated by a steroid abusing staff member and a forceful ticket seller outside the door of the hotel we WON'T be coming back.Honestly be careful, the entertainment staff are aggressive snakes.

  • Ryan P :
Gorgeous Location

Spectacular beach area and infinity pools. Service in the restaurants was spotty but the food made up for it especially on the buffet. Tons to do in cancun area and recomend taking public buses R1 and R2. 12 pesos per or 1 usd. Drivers will scam you if given the opportunity but a friendly reminder will make them honest. Visit Isla Mujeres for sure! Rooms themselves could be way better but do the job. My clothes do smell musty on return home from the room. All in all awesome value for $

  • Adriangamez : Hermosillo, Mexico
Its a trap

Alcohol it's so cheap that one of our party ended up at the hospital. Food is also mediocre, no seafood at all and tasteless all the way. Pool closes al 7 forcing people to watch a show thats so boaring you'll want to get out of there as soon as possible. Drinks in your room are refilled once every two days even if you call front desk and ask for more. Nice to have all inclusive but you'll have poor quality in every aspect, beside all the uncomfort with food and drinks , beach it's gorgeous.

  • ferriby10 : Kingston-upon-Hull, United Kingdom
Absolutely fantastic holiday, probably our best stay at a Riu

We have stayed in many Riu resorts across the world and we found this one to be the best one so far. Having previously stayed at the Riu Yukatan in Playacar Mexico we decided to give this one a try as it is perfectly positioned in the hotel strip with plenty of shops, pubs and clubs within walking distance, we were not disappointed. The check in was fairly quick as the reception staff had your room and key together with wifi password waiting for your arrival. We were given a bottle of wine probably as we are Riu class members (but not certain of this) and in our room within 10 minutes. The added benefit of this location is that it is a lot nearer to the hotel than Playacar and therefore the transfer is much quicker.The room was spotless and the fridge was full or beer, soft drinks and water. This was in addition to the four optics located just above the fridge. Hair drier and ironing board also in the room. Brilliant walk in shower room and large toilet area.Rooms cleaned every day and new towels provided. We were on the 10th floor with a perfect view of the beach and Carribean Ocean.The food was brilliant for the two weeks we were there. We tried the Italian restaurant which is one of four separate restaurants that supplements the main restaurant. I was not that impressed with the Italian and decided to eat in the main restaurant each day. The choice and quality of the food for breakfast lunch and dinner was fantastic, just so much choice, we could not find fault at all which is a little surprising for me as I am usually quite picky.The quality of the drinks all over the resort was excellent with many premium drinks available. The service and friendliness of the staff was of the highest standard, a special mention here for Marlene and Carlos who looked after us for the majority of our stay.The gym is adequate but try and avoid early morning and early evening whereby the number of guests is more than the gym equipment can cope with. I went every morning at around 9am and found this ideal. A mixture of cardio vascular and weight machines, there are also free weights, bench and a matted floor area. The equipment was in good order and well maintained.The beach was excellent, beautiful sand, plenty of sun beds and a leaf blue Ocean to wander into. We are beach lovers and this resort did not disappoint. The beach is also serviced by staff from the bar should you wish to just stay on your sun bed rather than walking the short distance to the pool bar.Sports bar open 24 hrs where you can get food, alcohol and hot drinks.4 lifts service the 15 floors and we did not have to wait very long to use them.Entertainment throughout the day at the main pool but there is also a quiet pool should you want to be away from the noise. A foam party held once a week that was excellent with a live guitarist performing on one of the weeks we were there, he was outstanding.Some of the entertainment on a night was a little wanting. I don't think a resort of this quality should rely on Karioke on a number of nights which is basically the guests entertaining the guests. Having said that, there was a number of brilliant nights especially the Michael Jackson show, Hollywood night and the excellent Rock night with an absolutely brilliant live band that had the crowd on their feet.All in all a brilliant resort that we would return to.Rob and Jan

  • Gary M :
Top class Hotel & Holiday

This was the 2nd time of staying at The RIU Cancun and like the 1st time it did not disappoint ! Nice easy check in with a welcome drink , The room was on the 4th floor with a great view over the pool & the turquoise Caribbean sea , huge showers , fresh towels & bedding everyday , The staff cannot do enough for you and are always happy to help , after 1 or 2 nights they know your names & what you usually drink and its ready as soon as you sit down ! Hernandez in the buffet restaurant is funny with his 'luvvly jubbly' and 'okey cokey' or 'cushty' comments ! The food is amazing and if you cannot find something you like theres something wrong , The pools are decent with the middle pool being the entertainment pool where the games and foam party (Mondays) are held , Daphne & the rest of animation staff are brilliant and do their best to get everyone involved but do not pester you if you dont feel like it There is a drinks guy by the pool named Roberto and he will always have a laugh & a joke while getting your drinks , The life guards are always there watching the beach & pool as the pool area overlooks the sandy beach , There are a few rocks but not many and if you go 5 mins walk to Coco Bongos you can access the amazing Mandala Beach which is miles of soft sand and crystal clear water5 mins walk from all the clubs like Coco Bongos , Senor Frogs & Hooters , The Bubba Gump restaurant is worth a trip for the best Shrimp/Rib comboAll in all a great hotel with great staff in a great location

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily, choice of 2 seatings for buffet & made-to-order food stations at dinner
  • Continental breakfast/snacks available 10am-12 Noon
  • Snacks until 2am
  • A la carte dining; no reservations required
  • Theme buffet dinners twice a week
  • Unlimited Domestic beer & drinks and select Imported drinks until 2am
  • In-room mini-bar w/bottled water, soft drinks, and beer (restocked regularly)
  • In-room liquor dispensers (restocked regularly)
  • 24 hour inclusive club with self service snacks, cocktails, sodas and juices
  • Lounge chairs & in-pool lounge chairs, umbrellas and towel service (pool/beach)
  • Windsurfing
  • Kayaking
  • Sailing
  • Snorkeling equipment
  • Introductory scuba diving lesson in pool
  • Various activities
  • Day and night tennis
  • Use of gym and sauna
  • Board games and cards
  • Daily activities
  • Nighly entertainment including live shows
  • Entrance to Disco, drinks included
  • 569 guest rooms
  • 2 buffet restaurants with made-to-order food stations
  • Poolside buffet restaurant
  • 3 a la carte restaurants
  • Snack bar
  • Several bars including Lobby bar
  • Disco
  • 4 pools including: Infinity-style swimming pools and pool w/swim-up bar & wet tables
  • Children's pool
  • Terrace solarium
  • Jacuzzis
  • Watersports centre
  • Lit tennis courts
  • Gift shop
  • Full spa including sauna & jacuzzi
  • Beauty salon
  • Massage services (fee)
  • Children's playground and mini-club
  • WiFi in lobby

Standard Rooms

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Most have  ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Junior Suites

  • 1 king bed or 2 double beds
  • Integrated lounge area with sofa bed
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Suites

  • 1 king bed 
  • Integrated lounge area with sofa bed
  • Hyrdromassage bathrub in room 
  • Additional shower cabin
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Big terrace
  • Ocean view

Restaurants

Kulinarium

  • A la carte  for breakfast, lunch and dinner
  • Gourmet 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Kawachi

  • A la carte  for breakfast, lunch and dinner
  • Asian Cuisine
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Steakhouse

  • A la carte  for breakfast, lunch and dinner
  • Steakhouse
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

La Toscana

  • A la carte with buffet starters and dessert  for breakfast, lunch and dinner
  • Italian 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Turquesa

  • A la carte 
  • Steakhouse

Coral

  • A la carte
  • International

Bars

  • La Punta Lobby bar
  • La Fiesta Sports bar
  • Corner bar Lounge
  • Wet'n Drinking swim-up bar

Kids Deals - Kids 12 years & under stay and eat for free. Limited availability. Hotel Rooms only. Max 2 kids.

For the Kids - Kids 4-12 can enjoy the supervised children's activities daily at the Kids' Club, Playground, and mini-disco.

Riu Cancun offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Golf Specials - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Cancun
Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.