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Riu Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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Our Opinion

The Riu Cancun is an excellent and very popular all inclusive resort that is in a great location, close to lots of shopping and nightlife. The buffets are wonderful with lots of different cooking stations and the a la carte restaurants are a tasty diversion from the buffet. There is good snorkeling right off the beach. The Riu Cancun is a good hotel choice for couples, singles and families alike. If you want peace and quiet, you can relax at the adults only pool. If you want lively entertainment, you can get moving by the activities pool! Rooms are clean and have great ocean views. Renovations in 2014 have upgraded guest rooms, added a new pool, revamped restaurants as well as the lobby and facade.


Overview

This incredibly striking ocean-side high rise resort towers over Cancun, boasting the glamor and fantastic service that Riu customers have grown to rely on. Riu Cancun provides you with a variety of tasty restaurants and elegantly decorated rooms complete with in-room liquor dispensers, mini-bar and wonderful ocean views. Soothe yourself in the gorgeous infinity-style pools with views of the mesmerizing turquoise Caribbean ocean, or enjoy cocktails with friends at the swim-up bar.

Location: Directly on the beach next to the Riu Palace Las Americas, 5 minutes to downtown, 15 minutes from the airport.


Highlights
  • All Inclusive 24 hours
  • Awarded with the "AAA Three Diamond Award" 2014
  • Awarded GOLD certification for the Travelife Sustainability System
  • On beachfront
  • Free WiFi in public areas of the hotel
  • Buffet style and theme restaurants
  • Three swimming pools and infinity pool
  • Free gym and whirlpool bath

tripadvisor Traveler Reviews
  • aus550 : Oakland, California
Riu - will visit again

The overall service is very good. The rooms are simple (not luxurious) but very clean. The rooms of a good size and the bathrooms are large with two sinks. The rooms had iron, ironing board, Hair dryer. In-room minibar (all beverages included plenty of water, sodas, liquor) Buffet restaurant had a large variety of food. the other two restaurants had slow service because they were not staffed with enough waiters (not the workers' fault). The fourth restaurant (a steakhouse) had the best service. I wish the hotel would not include Gratuities (amount not known in the price) in the overall price. No hassle from excursion or time share vendors. WiFi seems acceptable but needs to be improved. Overall, you will be satisfied. The beach is great for children (very mild waves if any and mostly from water vehicles). Some big cons for me were that the swimming pools close at 7:00pm. That is way too early. At that hour, not only is it still very hot but there is still sunlight. It should close at 11:00 pm, especially when the lobby is so uncomfortably hot. Which brings me to my second biggest con: There is NO Air Conditioning in the lobby/lounge areas or in the hotel hall ways. These areas are very uncomfortably hot. This makes it hard to enjoy the entertainment there and/or to lounge there with your family or friends after the pools close so early. This leaves you with no comfortable place to hangout except your room.

  • Iris_brazil : Sao Paulo, SP
Nice, clean, great food, some small improvements on user experience you grant them an extra star

The hotel is located in a great location, the beach is beatiful clean and exclusive. It takes a 5min walk to the clubs, so you don´t have to worry on cacthing cabs for the hang outs. The busses pass in front of the hotel and you may easily take one of them to the mall or other places you would like to go. The hotel staff is kind, nice and ready to help, special thanks to Roberto (brings all the nice drinks to the beach area), Alvaro (from the entertainment team, for sure you´ll have great laughs with him), Emilio (breakfast team, always kind and ready) and Imer (from the buffet area) - and all the staff from house keeping to security) our special compliements for your attention and kindness. The hotel facilities are well organized, the rooms are big, with see view and full frigobar! We had an issue with the bed sheets one day that were moistured and smelled bad, but it was fixed after complaining a second time at the front desk, it was annoying but it didn´t take the nice experience of our stay. We were sold a triple room but once arriving at the front desk, they informed that they don´t have this type of rooms but could add an extra bed (too soft), this was the lowest point of our stay, if they are not offering 3 beds to the guests, don´t accept this type of reservations - I would reccomend them either adding a real bed to the room if they are having 3 people (the room size is great, so it fits), or only accept single/double room reservations, and the final observation, they only grant you 2 wi-fi passwords per room, if you are having 3 people in the room, this is not nice at all.

  • Jemma L :
Amazing Honeymoon

Where do I start! This Hotel is Amazing. From the moment we arrived, we were greeted with a warm smile and refreshing drink. (Much needed after a 10 hour flight.) Check in was really quick and straight forward. We were given a lovely room on the 6th floor with an amazing view. We were really impressed with the free wifi we had for the duration of our stay which worked perfectly everywhere in the hotel. We were also left a lovely note and bottle of sparkling wine to help us celebrate, which was a nice touch. This hotel is in a ideal location for the bars and clubs such as coco bongos etc. It is about a 5 minute walk. Outside the hotel is a bus stop which you can use if you want to explore further such as la Isla (shopping centre). You cannot fault the food and drink in this hotel. It has a large buffet restaurant for breakfast lunch and dinner, as well as 4 al a carte restaurant which we didn't even manage to eat at as we found the buffet had so much choice and different options every night. Great choice of cocktails too. However, the main thing which stood out for us were the lovely, friendly staff who genuinely could not do enough for you. These people made our holiday, not only in the hotel, but everywhere we visited in Mexico. They work so hard to ensure that you have a wonderful holiday and this did no go unnoticed. Thank you so much everyone at the Riu Cancun. This was our first trip to Mexico and we would love to come back one day!

  • gally1991 : Preston, United Kingdom
Fabulous 2 weeks here

Myself and my boyfriend have just returned from a 2 week holiday here we wanted somewhere just to go and chill .... riu cancun was perfect for this the hotel it's self was beautiful the rooms where spacious, cleaned daily fridge stocked with water,pop beer etc and the view from the balcony was breathtaking . The fiod was good too with a good choice in the buffet and the specialist restaurants where really good the steakhouse was our favourite. The staff literally couldn't do enough for you our favourite place to drink was the lobby bar the drinks here just seemed much nicer and the waiters where always on hand to make sure you glass was never empty Miguel and miasel deserve a special mention as they where always up for a laugh and smiling. The entertainment staff where fantastic they worked tirelessly every day but always managed to have a smile on there faces and put one on ours to they put so much effort into everything they do and you can tellThey really love there job . All in all it was the perfect holiday and I would definitely return

  • cazbisere : Leeds, United Kingdom
1* ROOMS

we had to move hotel on the second day as the hotel room was absolutely disgusting, it was mouldy smelly and everything was damp. The toilets had sick splashes all up the wall. They were not going to move us until we had proof of our horror at breakfast with a pile of mouldy bread from the toasties...with this in ur hands they had no choice but to move us to another hotel, which is fantastic. Don't waste your time here. P.S we were not the only ones to complain about the rooms. Pool area gorgeous but spoilt with noise from young americans, not the hotels fault but still worth a mention.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily, choice of 2 seatings for buffet & made-to-order food stations at dinner
  • Continental breakfast/snacks available 10am-12 Noon
  • Snacks until 2am
  • A la carte dining; no reservations required
  • Theme buffet dinners twice a week
  • Unlimited Domestic beer & drinks and select Imported drinks until 2am
  • In-room mini-bar w/bottled water, soft drinks, and beer (restocked regularly)
  • In-room liquor dispensers (restocked regularly)
  • 24 hour inclusive club with self service snacks, cocktails, sodas and juices
  • Lounge chairs & in-pool lounge chairs, umbrellas and towel service (pool/beach)
  • Windsurfing
  • Kayaking
  • Sailing
  • Snorkeling equipment
  • Introductory scuba diving lesson in pool
  • Various activities
  • Day and night tennis
  • Use of gym and sauna
  • Board games and cards
  • Daily activities
  • Nighly entertainment including live shows
  • Entrance to Disco, drinks included
  • 569 guest rooms
  • 2 buffet restaurants with made-to-order food stations
  • Poolside buffet restaurant
  • 3 a la carte restaurants
  • Snack bar
  • Several bars including Lobby bar
  • Disco
  • 4 pools including: Infinity-style swimming pools and pool w/swim-up bar & wet tables
  • Children's pool
  • Terrace solarium
  • Jacuzzis
  • Watersports centre
  • Lit tennis courts
  • Gift shop
  • Full spa including sauna & jacuzzi
  • Beauty salon
  • Massage services (fee)
  • Children's playground and mini-club
  • WiFi in lobby

Standard Rooms

  • 1 king bed or 2 double beds
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Most have  ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Junior Suites

  • 1 king bed or 2 double beds
  • Integrated lounge area with sofa bed
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Balcony or terrace
  • Ocean view
  • Max occupancy 3 adults & 1 child or 2 adults & 2 kids

Suites

  • 1 king bed 
  • Integrated lounge area with sofa bed
  • Hyrdromassage bathrub in room 
  • Additional shower cabin
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Mini-bar (restocked regularly)
  • Liquor dispensers (restocked regularly)
  • In-room safe
  • Full bathroom
  • Double sink
  • Hairdryer
  • WiFi
  • Big terrace
  • Ocean view

Restaurants

Kulinarium

  • A la carte  for breakfast, lunch and dinner
  • Gourmet 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Kawachi

  • A la carte  for breakfast, lunch and dinner
  • Asian Cuisine
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

Steakhouse

  • A la carte  for breakfast, lunch and dinner
  • Steakhouse
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen

La Toscana

  • A la carte with buffet starters and dessert  for breakfast, lunch and dinner
  • Italian 
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Turquesa

  • A la carte 
  • Steakhouse

Coral

  • A la carte
  • International

Bars

  • La Punta Lobby bar
  • La Fiesta Sports bar
  • Corner bar Lounge
  • Wet'n Drinking swim-up bar

Kids Deals - Kids 12 years & under stay and eat for free. Limited availability. Hotel Rooms only. Max 2 kids.

For the Kids - Kids 4-12 can enjoy the supervised children's activities daily at the Kids' Club, Playground, and mini-disco.

Riu Cancun offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Golf Specials - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Cancun
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Cancun
Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.