Riu Caribe

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Family oriented with a good location right on a calm beach. The great kids club is what makes this such a family friendly resort. Good food and 24 hour sports bar. Riu Caribe is also popular with a younger crowd of couples and singles. The large pool here is quite amazing. Rooms on the 4th floor and higher have the best view of the beach and lagoon. An excellent choice for anyone who wants to experience Cancun.


Overview

The magnificent Riu Caribe delivers the comfort you seek in a luxurious decor of marble floors and stained glass windows reminiscent of Mexican haciendas. Immerse yourself in the crystal blue waters of the Caribbean Sea... Take a walk along a path of softly lit tropical gardens or explore nearby cultural attractions. The Riu Caribe, thoroughly a blissful and friendly resort that will surely please your needs.

Location: Beachfront in Cancun's hotel zone, 10 min to downtown, 45 min from the airport.


Highlights
  • All inclusive 24 hours
  • Three swimming pools
  • Access to all facilities at Riu Cancun
  • Kids club
  • "Renova Spa"

tripadvisor Traveler Reviews
  • breezeeMN : Minnesota
They should have moved us to a new room and lack of communication

Overall our stay was pleasant. Food was great, service spectacular in the restaurants and bars and the room was above average and clean. Would I recommend this resort, yes. I am just frustrated by the lack of communication we had on the last night of our trip.The problem with our stay occurred on our last evening. We were locked out of our room about 4:30 PM, the card scanner stopped working, not even the guy who came to the room could get the room key to work. I am guessing the battery died in the door lock---no one actually told us what happened.We were stuck in the lobby bar and the hallway in our swim suits for 3+ hours as they attempted to gain access to our room---by going into the room next door, climbing on the balcony (4 floors up), pulling out the glass on the patio (as we kept our patio door locked). Finally the two maintenance guys were able to open our door to the hallway and let us in. We finally were allowed to access our room, change quick and go to dinner. We felt under dressed to go to dinner in our swim suits/cover ups. We had asked the front desk to seat us right away in the steakhouse due to the inconvenience of not being able to access our room, it was a struggle to get this request granted. They did get us seated within 10 minutes without waiting. We went to the front desk numerous times over 4 hours trying to get an update on the status of our room, and no one could tell us what was going on. There was a serious gap in the information from the maintenance team and the front desk. The two maintenance guys working on the door kept saying "ten minutes". There are only so many trips you can make from the front desk to the room (4th floor nearly the end of the hall way). Finally about 10:30 PM, they left us with a patio window half sealed and instructions from the front desk we could not use the patio door and they would return the next day to fix it. The wind started coming off the ocean at 5 AM and honestly I thought the knocking of the window as it was not sealed correctly would make it shatter or fall out---we certainly could not get any sleep! We checked out at 10 AM, and no one said anything at our checkout. Not a word even when I asked the front desk why they did not give us another room. Again, the resort was nice and I would overall recommend it. I am sure this was unusual, but there was no apology, nothing. Not a great first impression.

  • Karen S : Livingston, United Kingdom
Holiday

Arrived at Riu Caribe just before 5pm was checked in and taken to our room all within 20 mins. Floor 7 rm 767 ideal just a short walk to elevator room looked a bit tired but spotless and airy.We had a wonderful stay the weather was kind staff are extremely hard working especially the animation team who put together some fantastic shows. Antonio in the Buffet Restaurant was always cheerful and nothing was a bother to him.Was our Anniversary the hotel sent up a bottle of Champagne đŸŸ and Strawberries 🍓 which were greatly appreciated food was lovely never went hungry lol 😂. Would return to this wonderful hotel & lovely surroundings again. But going to try the Pacific side to Mexico this year.

  • Jo D : Sheffield, United Kingdom
Great location, beautiful views but needs a few improvements

Just recently returned from a ten day holiday to CancĂșn, staying at Riu Caribe. With two boys, they were excited to jump in the main pool as soon as they saw it. It was spacious, colourful and had lots of nice areas to sit/lay down in the hot sun. However, even though the average daily temperature was around 24o, the pool was cold. Too cold to really enjoy it. The hotel itself was clean with very hardworking staff. Both around the pool and beach as well as the restaurants, the staff were friendly, smiling and welcoming. The rooms were good. Clean, well maintained with an amazing view. If you like alcohol then the 4 bottles of spirits which are replenished every two days will be welcome. One request from my nephew was to have snacks in the mini fridge also as he was hungry often.If you get the chance, go visit Isla Mejures with Scuba Caribe (based at the hotel). It’s a small island opposite the hotel and accessible by boat. We had a great day there seeing Sea Turtles, riding in Golf carts in the sun.Overall, I would visit CancĂșn and stay at a Riu hotel again. It was a lovely way to see in 2018.

  • connors0138 : Eagan, Minnesota
The beds are horrible! And the hotel is filled with steps!!!

I requested a handicap room near the elevator as it is hard for me to walk and I can't do steps.They should have told me how many steps there were when I made this request. I would've booked a different hotel. There are steps everywhere all around the pool, up, down over bridges even going to the restaurants and the restrooms. A lot of the steps do not even have handrails. As for the beds we have two double beds and they were wore out because he's in the middle. My sons room on the ninth floor his bed was hard as a rock. We all woke up with back aches every morning !

  • MeredithP : Milford, NJ
Not the place for us

We were originally scheduled to go to Puerto Rico but due to the devastation we had to make a last minute change. We decided to go to Cancun since there were flight options available for the exact some days we were supposed to go to PR. The past two years we have been traveling to Cancun but we usually stay at the Iberostar in Riviera Maya. Unfortunately, the cost was too high to stay there this time. We decided on Riu Caribe because of the price and favorable reviews. We were sorely disappointed with our choice. Part of the problem was that we have been spoiled by the Iberostar. I believe that Riu Caribe is rated as a 5 star but it's not even on the same playing field as other 5 stars. When we arrived, we were told that reservations for dinner at the restaurants were not needed. That's true, except the second night we were there was New Year's eve and you needed reservations for dinner. No one told us that. That meant we had to eat at the sushi place with all the other people that didn't have reservations. My husband and I both dislike sushi. There were a couple of non sushi options but we were not happy that we had not been informed beforehand. We also asked if we had access to the other RIU properties in the area. We were told no because we were at the lower level property but the people at the RIU palace next door had access to our resort. Fine. Well, yes, we couldn't go to the palace but on our last full day there the woman at the concierge desk told us that we could go to the other RIU down the street and use their property. We would have loved to check that out for a change of scenery but we were told no when we checked in. The hot tub: there is only one hot tub for the entire resort to use and the people from the palace next door could also use it. You also had to make a reservation to use it. I have never heard of that in my life. Needless to say, it was always full. The tennis courts: You have to make a reservation (which I understand) and we did. We made a reservation the day before for 10 am. When I went to the desk to get the equipment the woman told us that our reservation was for 11, not 10. I was confused because I know I said 10 but I said, no problem. We came back at 11 and went to play. Other people came to the court a few minutes later and said they had reserved the court for 11 and we said, no, we have a reservation. 10 minutes later the front desk people came and told us that we had to leave the court because the other people had reserved it. I was furious because I knew it wasn't our screw up and we were treated like we were trying to put one over on someone. The food: I was extremely disappointed in the food. We went to the steakhouse the first night and the cut of meat we got was awful. We both hate wasting meat and will pretty much eat anything not to waste it but we just couldn't do it. The shrimp cocktail we got for an appetizer was horrible. The shrimp was not good and they were drowned in ketchup. I saw the servers picking up full bowls from all the other tables too. The buffet food wasn't very good either but we decided that at least we had the option of eating salad if we went there. I mainly survived on guacamole, chips, french fries and even had two hotdogs. I don't even like hotdogs but I was hungry. The beach: The Caribe actually had a much better beach than the Palace. We never had a problem finding a chair and the servers were always there to take drink orders. However, the beach was always dirty. I get it, people are slobs and they leave their empty plates and cups everywhere. But when we got to the beach in early morning the beach was still a mess. Most of the big items were cleaned up but there were tons of plastic bottles, cups and straws strewn all over the beach. I picked up a ton of garbage because I didn't want it to end up in the ocean. The wine they served was undrinkable. I'm not a wine snob in the least. I pride myself on buying bottles under $10. I only like reds so I can't speak for the white but the stuff they were serving was a step above grape juice. I tried all of the wines a few times and I just couldn't get them down. I mostly stayed with pina coladas. The lobby is where everyone congregates at night and it's so loud. That is also where they have the entertainment, which is so loud. I don't understand why they didn't have the shows in the night club area since the entertainment was earlier in the evening and the club didn't get going until later. There was just no place quiet to hang out in the evenings. There is a sports bar that has pool tables and one night we were going to play a game. You have to pay to play and I thought that was pretty outrageous for an all inclusive. But we were going to play one game anyway. We went to play and it was the equivalent of $4 US dollars!!! We didn't play. The staff was nice and the rooms were clean, although, our mini bar was not stocked everyday. In fact, on the fourth day I had to request for it to be stocked. That was the only time they filled it. The beer they served was horrible. It was a step below Bud Light. Very disappointing for a Mexican hotel. Needless to say, we will not be staying at other Riu properties in the future. We will continue to go to Mexico but it will only be at the Iberostar in Riviera Maya. Lesson learned.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch & dinner daily
  • Inclusive club open 24 hours with self service daily for snacks, cocktails, sodas and juices
  • A la carte dining without reservations including fine cuts and shrimp (surcharge for lobster)
  • Unlimited Domestic and select Imported drinks
  • In-room mini-bar stocked w/bottled water, soft drinks and beer (restocked regularly)
  • Lounge chair and towels (pool/beach)
  • Pedal boats
  • Kayaking
  • Snorkeling equipment
  • Introductory scuba diving lesson in professional dive pool
  • Day and night tennis
  • Paddle tennis
  • Pool table & ping-pong
  • Use of gym and sauna
  • Daily activities
  • Nightly entertainment & live music
  • 506 deluxe rooms in one 9-storey building
  • 4 restaurants and 1 pizzeria
  • 24 hr club w/self-serve snacks & drinks
  • 4 bars including Swim-up bar
  • Three swimming pools
  • 2 (lit) tennis courts
  • Gift shop & boutique
  • Fitness centre w/sauna, steambath & jacuzzi
  • Full service Spa w/massage treatments & beauty salon (fee)
  • WiFi in lobby
  • Car rental

Double Rooms

  • 1 king bed or 2 double beds
  • Bathroom with shower
  • Hairdryer
  • Telephone
  • Central air conditioning
  • Ceiling fan
  • Mini-bar
  • Liquor dispenser
  • Satellite TV (flat screen)
  • Radio alarm clock
  • Iron and ironing table
  • Electronic in-room safe  
  • Balcony or terrace available
  • Ocean view or oceanside rooms
  • Inter-connecting rooms available
  • Maximum occupancy 4 people (maximum 2 children or maximum 3 adults)

Junior Suites

  • 1 king bed or 2 double beds
  • Spacious
  • Bathroom with bathtub and shower
  • Hairdryer
  • Telephone
  • Central air conditioning
  • Ceiling fan
  • Mini-bar
  • Liquor dispenser
  • Satellite TV (flat screen)
  • Radio alarm clock
  • Iron and ironing table
  • Electronic in-room safe  
  • Large balcony or terrace 
  • Ocean view or oceanside rooms
  • Inter-connecting rooms available
  • Maximum occupancy 4 people (maximum 2 children or maximum 3 adults)

Restaurants

Albatros

  • Buffet for breakfast, lunch and dinner
  • International
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Maria Margarita

  • A la carte for dinner
  • Mexican
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Shangri-la  

  • Buffet for dinner
  • Asian cuisine
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Gaviotas 

  • Buffet for lunch, A la carte for dinner
  • Steakhouse
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Pizzeria

  • Pizzeria

Bars

  • Lobby bar 
  • Sports bar
  • Outdoor theatre bar
  • Poolside bar 


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Riu Caribe offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Golf Specials - Also available. Inquire for details.

Resort Location Map


  • Riu Caribe
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Caribe
Blvd. Kukulcan, Km 5.5, Lote 6-C Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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