Riu Caribe

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Family oriented with a good location right on a calm beach. The great kids club is what makes this such a family friendly resort. Good food and 24 hour sports bar. Riu Caribe is also popular with a younger crowd of couples and singles. The large pool here is quite amazing. Rooms on the 4th floor and higher have the best view of the beach and lagoon. An excellent choice for anyone who wants to experience Cancun.


Overview

The magnificent Riu Caribe delivers the comfort you seek in a luxurious decor of marble floors and stained glass windows reminiscent of Mexican haciendas. Immerse yourself in the crystal blue waters of the Caribbean Sea... Take a walk along a path of softly lit tropical gardens or explore nearby cultural attractions. The Riu Caribe, thoroughly a blissful and friendly resort that will surely please your needs.

Location: Beachfront in Cancun's hotel zone, 10 min to downtown, 45 min from the airport.


Highlights
  • All inclusive 24 hours
  • Three swimming pools
  • Access to all facilities at Riu Cancun
  • Kids club
  • "Renova Spa"

tripadvisor Traveler Reviews
  • Kate F : Wigan
Great htel for a sunny, all inclusive holiday

This hotel is tailored for the all inclusive packages it has honed to a high degree of efficiency. Excellent staff, comfortable but not luxurious rooms. Noisy public areas suit families and younger couples. Good choice of food and drinks with several restaurants to pick from.

  • Bogdan2014 : Winnipeg, Canada
Great Resort, but extremely windy

We visited Riu Caribe on Jan. 1 - 8, 2017. May be it was only this time of the year, but we think, that it is permanent. This resort and neighbourhood RIU Palace are exposed to all possible good or bad weather conditions. View from our terrase (room # 814) was absolutely amazing. We could see both sides of the ocean. It was "double" oceanfront,We love siting on the terrase in the evenings, but absolutely no way, even with the blankets. By the way, there were two great thick and warm blankets in our room.Nobody in previous reviews mentioned weather conditions, so may it was just our bad luck. Now about the beach. It was the first time in our history that you don't have to wake up early morning (like some crazy people do) and run down to the pool or ocean to through your towel and reserve the place. You could come any time of the day and find the place for yourself and your partner.Resort itself is OK, but not great, everything was a little bit outdated.But we never had any problems with toilets, drains, water supply. Water pressure (hot and cold) was excellent. Service stuff (rooms, main buffet restaurant, everywhere is great. Main buffet persons Israel, Celia and her sister, all three guys in Sports Bar were ready to help us as soon as we showed up,Our main recomandation to all travellers: don't be greedy, give those guys some tips and you will feel the difference right away. You don't have to wait till the end of your meal or drink. Everyday we were coming to Sports Bar to have a cup of excellent espresso and brandy and all three bartenders Knew already who we are and what we need. So for espresso lowers: Sports Bar is the only place at the resort.At the beginning we tried Coffe machine at the Gaviotas. Next day "espresso" buttonat this machine was removed and the button whole was just taped. Funny guys. Of course I pulled the tape, pushed the button inside and taped it back. But next day the bar guys, probably, figured out that this trick doesn't work, so they readjusted the machine to grind the smallest possible amount of coffe. It means that you had a cup of brown coloured water. After this we never came back to this machine and to this bar. How do you think, would any of service guys would do something like this by himself without of knowledge of Gaviotas" middle management ? So were did daily amount of coffe from machine dissapeared ? Stupid questions, right? That's all for bad. Coffe machines at the buffet restaurant are filled with bad quality instant coffe.Another good thing is that there was no timeshare people. Nobody never approached us. Beach sales people were polite and respectful to your privacy.About electronics.WiFi excellent everywhere, room, beach, lobby, bars. We had everything you can imagine: laptop, tablets, smartphone.Everything was laying on top and charging even while we were not in the room, nothing was hidden. So I don't believe that something could stalen by cleaning stuff.So if there would be a bit warmer and not so windy it would be great.

  • Susan H : Austin, Texas
A nice property with lots of onsite activities

The room was nice with a small hitch I'll talk about later. It had modern amenities, free flowing alcohol in the room, a balcony facing the pool and the water. The maid service was excellent. In fact all the service was nice.You could stay here and never leave -- there is plenty to do and see. The pools are gorgeous and they offer water volleyball, soccer ball kicking, contests like who can swim the longest distance in one breath, and free alcohol. They also had sand volleyball and sand soccer -- and of course, a beautiful beach! One night they had a concert on the beach.They offer lots of nighttime entertainment. I went to Mexican night, the first of which was dumb in my opinion. "Gringos" trying to do macho movements. But then the beautiful talented Mexican dancers came out and were entertaining. They had plays, karaoke and other events on the other nights. They have at last 4 restaurants and one outdoor pizza parlor that closes early (around 5:00). One restaurant is Chinese, one is a steak restaurant, one is a buffet, and one is fancy Mexican food (I think - not sure about the last one). They have people onsite to assist you with planning activities off the premises and those folks are very helpful. Back to the room - when we turned the corner of the hallway to go back to our room at night, it smelled like sewer or mold or something. For whatever reason we didn't complain. Too tired I guess, But someone did finally complain and it was resolved.

  • breezeeMN : Minnesota
They should have moved us to a new room and lack of communication

Overall our stay was pleasant. Food was great, service spectacular in the restaurants and bars and the room was above average and clean. Would I recommend this resort, yes. I am just frustrated by the lack of communication we had on the last night of our trip.The problem with our stay occurred on our last evening. We were locked out of our room about 4:30 PM, the card scanner stopped working, not even the guy who came to the room could get the room key to work. I am guessing the battery died in the door lock---no one actually told us what happened.We were stuck in the lobby bar and the hallway in our swim suits for 3+ hours as they attempted to gain access to our room---by going into the room next door, climbing on the balcony (4 floors up), pulling out the glass on the patio (as we kept our patio door locked). Finally the two maintenance guys were able to open our door to the hallway and let us in. We finally were allowed to access our room, change quick and go to dinner. We felt under dressed to go to dinner in our swim suits/cover ups. We had asked the front desk to seat us right away in the steakhouse due to the inconvenience of not being able to access our room, it was a struggle to get this request granted. They did get us seated within 10 minutes without waiting. We went to the front desk numerous times over 4 hours trying to get an update on the status of our room, and no one could tell us what was going on. There was a serious gap in the information from the maintenance team and the front desk. The two maintenance guys working on the door kept saying "ten minutes". There are only so many trips you can make from the front desk to the room (4th floor nearly the end of the hall way). Finally about 10:30 PM, they left us with a patio window half sealed and instructions from the front desk we could not use the patio door and they would return the next day to fix it. The wind started coming off the ocean at 5 AM and honestly I thought the knocking of the window as it was not sealed correctly would make it shatter or fall out---we certainly could not get any sleep! We checked out at 10 AM, and no one said anything at our checkout. Not a word even when I asked the front desk why they did not give us another room. Again, the resort was nice and I would overall recommend it. I am sure this was unusual, but there was no apology, nothing. Not a great first impression.

  • Karen S : Livingston, United Kingdom
Holiday

Arrived at Riu Caribe just before 5pm was checked in and taken to our room all within 20 mins. Floor 7 rm 767 ideal just a short walk to elevator room looked a bit tired but spotless and airy.We had a wonderful stay the weather was kind staff are extremely hard working especially the animation team who put together some fantastic shows. Antonio in the Buffet Restaurant was always cheerful and nothing was a bother to him.Was our Anniversary the hotel sent up a bottle of Champagne 🍾 and Strawberries 🍓 which were greatly appreciated food was lovely never went hungry lol 😂. Would return to this wonderful hotel & lovely surroundings again. But going to try the Pacific side to Mexico this year.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch & dinner daily
  • Inclusive club open 24 hours with self service daily for snacks, cocktails, sodas and juices
  • A la carte dining without reservations including fine cuts and shrimp (surcharge for lobster)
  • Unlimited Domestic and select Imported drinks
  • In-room mini-bar stocked w/bottled water, soft drinks and beer (restocked regularly)
  • Lounge chair and towels (pool/beach)
  • Pedal boats
  • Kayaking
  • Snorkeling equipment
  • Introductory scuba diving lesson in professional dive pool
  • Day and night tennis
  • Paddle tennis
  • Pool table & ping-pong
  • Use of gym and sauna
  • Daily activities
  • Nightly entertainment & live music
  • 506 deluxe rooms in one 9-storey building
  • 4 restaurants and 1 pizzeria
  • 24 hr club w/self-serve snacks & drinks
  • 4 bars including Swim-up bar
  • Three swimming pools
  • 2 (lit) tennis courts
  • Gift shop & boutique
  • Fitness centre w/sauna, steambath & jacuzzi
  • Full service Spa w/massage treatments & beauty salon (fee)
  • WiFi in lobby
  • Car rental

Double Rooms

  • 1 king bed or 2 double beds
  • Bathroom with shower
  • Hairdryer
  • Telephone
  • Central air conditioning
  • Ceiling fan
  • Mini-bar
  • Liquor dispenser
  • Satellite TV (flat screen)
  • Radio alarm clock
  • Iron and ironing table
  • Electronic in-room safe  
  • Balcony or terrace available
  • Ocean view or oceanside rooms
  • Inter-connecting rooms available
  • Maximum occupancy 4 people (maximum 2 children or maximum 3 adults)

Junior Suites

  • 1 king bed or 2 double beds
  • Spacious
  • Bathroom with bathtub and shower
  • Hairdryer
  • Telephone
  • Central air conditioning
  • Ceiling fan
  • Mini-bar
  • Liquor dispenser
  • Satellite TV (flat screen)
  • Radio alarm clock
  • Iron and ironing table
  • Electronic in-room safe  
  • Large balcony or terrace 
  • Ocean view or oceanside rooms
  • Inter-connecting rooms available
  • Maximum occupancy 4 people (maximum 2 children or maximum 3 adults)

Restaurants

Albatros

  • Buffet for breakfast, lunch and dinner
  • International
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Maria Margarita

  • A la carte for dinner
  • Mexican
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Shangri-la  

  • Buffet for dinner
  • Asian cuisine
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Gaviotas 

  • Buffet for lunch, A la carte for dinner
  • Steakhouse
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Pizzeria

  • Pizzeria

Bars

  • Lobby bar 
  • Sports bar
  • Outdoor theatre bar
  • Poolside bar 


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Riu Caribe offers the following Renova Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna

Massages

  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial

Wraps

  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Golf Specials - Also available. Inquire for details.

Resort Location Map


  • Riu Caribe
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Caribe
Blvd. Kukulcan, Km 5.5, Lote 6-C Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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