Riu Caribe

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Our Opinion

Family oriented with a good location right on a calm beach. The great kids club is what makes this such a family friendly resort. Good food and 24 hour sports bar. Riu Caribe is also popular with a younger crowd of couples and singles. The large pool here is quite amazing. Rooms on the 4th floor and higher have the best view of the beach and lagoon. An excellent choice for anyone who wants to experience Cancun.


The magnificent Riu Caribe delivers the comfort you seek in a luxurious decor of marble floors and stained glass windows reminiscent of Mexican haciendas. Immerse yourself in the crystal blue waters of the Caribbean Sea... Take a walk along a path of softly lit tropical gardens or explore nearby cultural attractions. The Riu Caribe, thoroughly a blissful and friendly resort that will surely please your needs.

Location: Beachfront in Cancun's hotel zone, 10 min to downtown, 45 min from the airport.

  • All inclusive 24 hours
  • Three swimming pools
  • Access to all facilities at Riu Cancun
  • Kids club
  • "Renova Spa"

tripadvisor Traveler Reviews
  • Ann S :
Fantastic resort with the best beach!

This is a great resort. We traveled with family including my 1 1/2 year old. We were there for 7 days. Rooms: Not in pristine condition, but always clean. We don't hang out in the room during vacation. The air conditioning was very cool, though don't leave your sliding door open. There is a magnet that controls the air. We were on the 5th floor on the east side. We were towards the front (non beach) side but we still had a great view of the ocean and the lagoon.Pools: The main pool is very large. There were always chairs available and the entertainment looked fun. There is a small area sectioned off for little kids. It was nice. There always seemed to be toys laying around that everyone used. The "quiet" pool was also nice. We spent a morning there and it was not busy at all. We spent most of our time at the beach.Beach: We found a little spot on the east end of the beach that was quiet. We were right at the bottom of the stairs going to the pizza bistro/bar. Throughout the day it was easy to find chairs. We did go down early to reserve seats so we could have the spot we wanted. They come around to pick up the seaweed when needed. The water isn't perfectly clean but warm and enjoyable. Riu Caribe has the best beach on the north side. The sister property next door was all rocks. Food: We ate at all the restaurants. The Asian was our favorite but the buffet was always good with a great selection. The Steakhouse's fish was good but if you're use to good steak I'd refrain from ordering beef. Being farmers that grown their own we have had better at home. The service was impeccable. As I read on here before we went the "mexican" is so-so. Slow to get our main dishes out and we were eating at 6:30pm. The appetizer bar was good but we didn't go back a second night. The restaurant by the pool was very good. We ate there for lunch nearly everyday. Great selection and you could eat in your suit. Drink: The alcohol selection was very nice. They had many popular spirits and multiple options for frozen drinks. I wasn't impressed with the wine, but that was fine. I LOVED the mojitos. More please! Most of the bartenders were great and happy to make drink suggestions. The main lobby bar has a real espresso machine. The cappuccinos were very tasty. It was a little disappointing that the only place to get a mimosa or bloody mary in the morning was the sports bar. We never did use the liquor dispenser in our room. The bottles looked to be vodka, 2 tequila and gin. My brother said they had 3 tequila and a vodka. Seems to be random.Kids: I mentioned the small kiddie pool/area. There was also a nice play structure hidden underneath the building. There were high chairs at all the restaurants and we never had trouble finding one. The pack-n-play type crib worked great for our little one. They were more than happy to get us extra blankets for it to make it more comfortable. One evening they had kids entertainment in the lobby. It was geared towards older children but our little one had fun dancing. All the bartenders were happy to get us virgin daiquiris (kinda funny having a toddler ask for man-go dak-ri) and other non alcoholic drinks. I would usually get milk from the bars also. A pit stop at the lobby bar before bed meant we had milk for the morning. Entertainment: If you are looking for a non-stop party this really isn't the place to go. They had shows every night but we were usually in bed already. We did enjoy the dancing lessons offered in the lobby. It seems to have more families and couples. We never left the resort so I can't comment on excursions/getting to the livelier part of town.We had a fantastic vacation. I read other reviews before going about rowdiness etc, but we had no problems. I would recommend this resort for anyone wanting a nice vacation on a budget.

  • Anthony M : Leeds, United Kingdom
Great Mexican holiday

We were visiting Mexico for the second time but Cancun for the first time. We arrived at the hotel by coach with a number of other guests and were booked in through a group check in service which we hadn't experienced before but found to be very efficient.Firstly we were given the usual rundown with the holiday rep, and then we were handed over to a member of the hotel staff Karen who handled the check in and room allocation and was one of the most pleasant and efficient people we have ever dealt with at a check in. We had requested a high floor but had been allocated a lower floor which we mentioned to Karen and she said if we would accept the allocated room for the one night she would try to organise a higher floor for the next day. The next day true to her word she arranged for us to move to a higher floor. The room was very spacious very clean and bright and we were very happy with the room and Karen's great service. We had booked all inclusive and I must say it really was all inclusive, for example if you asked for a gin and tonic, they would ask would you like Gordons or Beefeater gin, all drinks were well known international brands. In the room you had a fridge with beer , water, mixers and soft drinks which was checked and if needed replenished everyday and same with the four optics on the wall above the fridge (Gin Vodka Rum and Tequila ). At this stage I must mention Sam Garcia, he was on the reception desk and was unbelievably helpful, anything you needed he would do his best to accommodate you and always with a smile and pleasant manner and by the end of our holiday he was more a friend than a hotel employee. Sam and Karen were major asset's to the hotel and acted in an exemplary manner at all times and were a fine example of Mexican people at their best. We had read some comments regarding this hotel on trip advisor and although I realise that not everyone has the same experience I found it difficult to understand comments like the hotel was old and tired although I would agree with some comments that the hotel was more a good 4 star than a 5 star. The only downside for us during our stay was the lack of adherence to the dress code at dinner, with some people in vests and my pet hate people eating dinner wearing baseball caps (usually back to front ! ). If anything I would put the 4star rather than 5 star down to things like dress code and behaviour of some guests. Having said that we had a thoroughly enjoyable holiday at the Riu Caribe and would have no hesitation in returning. All of the staff were excellent Eunice on the lobby bar, Amelia on reception, Vincente at the sports bar and a special mention for Rodolfo in the Albatross restaurant at lunch who was an absolute star, again Sam and Karen were absolutely exceptional from start to finish and were one of the main reasons we would return to Riu Caribe.

  • CArdrey :
Do not be fooled by the 5* rating

PLEASE READ IF YOU DO NOT WANT TO BE DISAPPOINTED LIKE WE WHERE Where do I start with this appalling excuse of a hotel.....We arrived here on Tuesday 1st November after travelling for nearly 13 hours from the uk. We checked in and where given our key for a room on the 9th floor, I had requested high floor. We walked into the first room and there was a member of the maintenance team painting the walls, he actually laughed and told us to come in I won't be too long!!! Firstly I didn't want to be sleeping among paint fumes, secondly my partner has asthma so I wouldn't be putting him in that environment. We went down to reception to ask for another room, they gave us another key on a lower floor, we went back up in the lift to finally freshen up and start relaxing, unfortunately this wasn't the case this room had a broken handle on the patio door which would allow it to lock. Back down to reception we went, third time lucky! I asked to speak with a manager who kindly upgraded us to a junior suite, thought this has to be it. Unfortunately another room unsuitable, front door lock was broken and it would not lock properly! It turned out to 4th time lucky, but to be honest we just settled for the 4th room as at this time we where exhausted. Room was nice but far from 5* as advertised, leaking from the balcony into the room wasn't a good thing, we did report this to Sam on reception, again no response. We had asked for all the inconvenience would they swap one of the optics in the room to Jim Beam as we did not like any of the ones in there, they said they where awaiting approval from a manager. We where still waiting 2 weeks later when we where leavingFoodMain restaurant was the best of bad bunch. Loads of selection and food cooked to an ok standard.Steak A La Carte restaurant was appalling, I cannot believe they even call this a steak restaurant, ordered sirloin medium was provided a steak knife and could not even cut through it, was like a workout in its self. Mexican was so poor, this was the first restaurant we tried when we got there as wanted to get in the holiday mood and being in Mexico what better way. How wrong was we, food very bland and not much selection, very disappointing Asian was just ok, nothing special the waiters where not interested in helping youWe where sick on a few occasions after eating in the restaurants and had to go to the pharmacy next door for upset stomach tablets Sports bar was uncomfortable and the staff where really rude, alls they showed was the NFL. We wanted to watch English premier league and ended up going down to hooters TIP; please be careful when having your drinks as the we noticed that the plastic glasses just rinsed through and used again for different people, very unhygienic Entertainment was the worst I have ever seen, night time was so disappointing we found ourselves sitting in the lobby but the entertainment was that loud you could not even have a conversation so we would just go up to our room sit and chill on the balcony listening to the next hotels music! Please just invest in actual acts coming in to entertain your paying customers. The entertainment team work tiredlessly but they are not singers/actors etc give them a break instead of them having to mime along to songs Decor is outdated and could do with a complete upgrade if you are to promote this a 5*. This was sold to us a 5* by Thomson Liverpool, I cannot believe they do this to people who work all year round to pay for holidays, they should be ashamed of themselves.Pool area is ok and the pizza bar is very relaxing, pizzas where lovelyOn the second to last day we went down for breakfast, on returning to our room my boyfriend slipped immediately as we walked into the room. On closer inspection we noticed there was water all over the floor which had been caused by leaking from the air conditioning vent above. We went down to reception where he received first aid treatment, the manager then called for a doctor who then advised we needed to go the hospital to be checked out! The manager promised that they would cover taxi / doctor costs as it was their fault. He advised for me to use my holiday insurance for the hospital, this was not as straight forward as you are led to believe when purchasing this from your travel agent. They wanted me to pay up front and claim back when I get home, not so easy when they are trying to charge us $600 just for the X-ray he needed! Finally got it sorted after hours of waiting and still had to pay my excess. Hotel offered to pay me the excess back in pesos but I was going home the next day, pesos was no good to me. Thankfully the X-ray came back clear and he was able to fly the next day! Thomson rep was not interested in speaking with you unless you where buying excursions from them, waste of space. We tried to speak with rep when my boyfriend had fell, they where not interested at all hence why we went to reception. The rep we tried to speak to where told that she was from another hotel and was the German speaking rep, still she was very rude and unhelpful Carlos the manager was helpful when supporting us with this Be careful shopping in the mini market as they add money on to the final bill without telling you Avoid if you wanting a 5* all inclusive as you will be highly disappointed

  • pearl c : Saskatoon, Canada
A Good Week!

Stayed here a week, nice hotel. Will try and hit some of the lesser known things:- no reservations for a la cartes, first come, first served. No dress code.- After the nightly show in the theatre, There is a (nightly?) club experience where you can go with members of the entertainment team to whatever bar they are going to that night. One night they go to Coco Bongo. Nice that they look after you for the night and provide a safe ride home.- Beach here is good (longer and relatively wide) but if you like to go walking on the beach, this place is not for you. The beach here is nicer than next door at The Palace who's beach is narrow and deeper and another section that has a lot of rocks.- Because Cancun is on the east side, the sun sets behind you. That means that most beach chairs are turned around facing the sun instead of watching the ocean. As well, the height of the hotel blocks the sun when it gets lower so by 4:00 there is almost no sun left on the beach. Much sadness.- The resort is close to one of the ferry terminals that goes to Isla Mujeres. A roundtrip ticket will cost you $19 U.S. There were people renting golf carts from the ferry so we got one for $30 U.S. which we could use till 5:00. We were there at 10:00. Great way to spend the day! You can get a massage there on the main beach for $35U.S. for 60 minutes instead of the $169U.S. for 80 minutes at the hotel.- The sound carries a LOT. Riding the elevator, on the 5th floor we could still hear the band in the lobby. Sitting in the lobby, it was too loud to carry a conversation.- Service and staff are very friendly.- Sunwing offers you a free shopping excursion when you book with selloffvacations. You spend 20 minutes at a designated jewelry store then you can spend 1 1/2 hrs at the mall across the street. I would recommend you give this particular excursion a miss.- guests at this hotel can use the amenities at the Riu Cancun. (10 min ride away)A nice comfortable hotel in all.

  • Kris M :
Destination wedding

Great place for a destination wedding. The staff went out of their way to make everyone comfortable. The happy couple, their family and their guests. The resort upgraded rooms without hesitation and at no additional cost. The theme restaurants were good especially the Chinese restaurant. However the international buffet was outstanding!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner daily
  • Inclusive club open 24 hours with self service daily for snacks, cocktails, sodas and juices
  • A la carte dining w/reservations including fine cuts and shrimp (surcharge for lobster)
  • Unlimited Domestic and select Imported drinks
  • In-room mini-bar stocked w/bottled water, soft drinks and beer (restocked regularly)
  • Lounge chair and towels (pool/beach)
  • Pedal boats
  • Kayaking
  • Snorkeling equipment
  • Introductory scuba diving lesson in professional dive pool
  • Day and night tennis
  • Paddle tennis
  • Pool table & ping-pong
  • Use of gym and sauna
  • Daily activities
  • Nightly entertainment & live music
  • 506 deluxe rooms in one 9-storey building
  • 4 restaurants and 1 pizzeria
  • 24 hr club w/self-serve snacks & drinks
  • 4 bars including Swim-up bar
  • Three swimming pools
  • 2 (lit) tennis courts
  • Gift shop & boutique
  • Fitness centre w/sauna, steambath & jacuzzi
  • Full service Spa w/massage treatments & beauty salon (fee)
  • WiFi in lobby
  • Car rental

Double Rooms

  • 1 king bed or 2 double beds
  • Bathroom with shower
  • Hairdryer
  • Telephone
  • Central air conditioning
  • Ceiling fan
  • Mini-bar
  • Liquor dispenser
  • Satellite TV (flat screen)
  • Radio alarm clock
  • Iron and ironing table
  • Electronic in-room safe  
  • Balcony or terrace available
  • Ocean view or oceanside rooms
  • Inter-connecting rooms available
  • Maximum occupancy 4 people (maximum 2 children or maximum 3 adults)

Junior Suites

  • 1 king bed or 2 double beds
  • Spacious
  • Bathroom with bathtub and shower
  • Hairdryer
  • Telephone
  • Central air conditioning
  • Ceiling fan
  • Mini-bar
  • Liquor dispenser
  • Satellite TV (flat screen)
  • Radio alarm clock
  • Iron and ironing table
  • Electronic in-room safe  
  • Large balcony or terrace 
  • Ocean view or oceanside rooms
  • Inter-connecting rooms available
  • Maximum occupancy 4 people (maximum 2 children or maximum 3 adults)



  • Buffet for breakfast, lunch and dinner
  • International
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)

Maria Margarita

  • A la carte for dinner
  • Mexican
  • Reservations required,
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)


  • Buffet for dinner
  • Asian cuisine
  • Reservations required
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)


  • Buffet for lunch, A la carte for dinner
  • Steakhouse
  • Reservations required
  • Formal dress is required for dinner (long trousers and t-shirts with sleeves for gentlemen)


  • Pizzeria


  • Lobby bar 
  • Sports bar
  • Outdoor theatre bar
  • Poolside bar 

Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Riu Caribe offers the following Renova Spa facilities and treatments:


  • Massage rooms
  • Beauty salon
  • Gym
  • Whirlpool bath
  • Sauna


  • Swedish massage
  • Deep tissue massage
  • Renova Spa combination massage
  • Back, neck and shoulder massage
  • Hot Stone massage
  • Massage for two
  • Lymphatic drainage
  • Aromatherapy massage

Facial treatments

  • ''Flash'' facial treament
  • Sensitive skin treatment
  • Deep cleansing
  • Collagen facial


  • Mango and passion fruit wrap
  • Mud body wrap

Other treaments

  • Manicure, pedicure
  • Hair removal
  • Body exfoliation
  • Make up

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Wedding Packages - Inquire for more details.

Golf Specials - Also available. Inquire for details.

Resort Location Map

  • Riu Caribe

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Caribe
Blvd. Kukulcan, Km 5.5, Lote 6-C Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.