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Sandos Cancun Luxury Experience Resort

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Amazing resort to stay at in Cancun. The beach around this area is spectacular. However, be advised that the waves have a tendency to be really choppy and strong. It isn't advisable to swim around this area. Overall though the location of this resort is great. It's within close vicinity of the downtown core where there are shops and restaurants close by. The service in this resort varied. While the staff within the resort property are proactive in ensuring that you are getting what you need, the staff outside are not as attentive with their guests (although they still assist you, the service outside is a bit slower). The food options here are great. Both a la cartes and buffet items had a great variety.


Overview
Sandos Cancun Luxury Experience Resort is located on one of the most beautiful beaches, close to the main commercial centers of the Cancun Hotel Zone and offers the perfect blend of natural beauty, luxury and sophistication. The rooms are spacious and modern including luxurious suites with panoramic views to the Caribbean Sea and the Nichupte Lagoon.

Location: Directly on the beach in Cancun. Approximately 20 km from the Cancun airport.

Highlights
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Three swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • "Spa Del Mar"

tripadvisor Traveler Reviews
  • Beth J :
Férias 2017!!!

Sensacionaaaaaal!!! Amazing experience! The acomodations, the pools, the Sea, the food are spectacular! But they staff needs to have a 5 diamonds prize! Antônio att Caribean's Restaurant; Efraim at Gaijin Restaurant and Marcos at SEASONS RESTAURANT- THE BEST ONE!!!!!

  • snathalyr : Piscataway, New Jersey
Great place to visit for vacation with friends and family

Recently traveled to Sandos Cancun Luxury Resort with two of my best friends for a quick mini vacation. We had an awesome time! Everyone was super friendly and accommodating. From the moment we arrived, we were greeted by Ulises, our butler. He checked in with us daily at least 2 times and even surprised us on the beach with a bottle of champagne and chocolate covered strawberries - yum. He was wonderful - thanks for making our stay relaxing! The restaurants were also great - good portion sizes and delicious - our favorite was the Japanese restaurant with Gustavo as our chef. The spa is great place to relax - Consuelo was very attentive and made our visit very relaxing - highly recommend her. Overall this was a great place to visit and well worth the investment - can't wait to return! We came back feeling rejuvenated and ready to get back to our daily lives.

  • Barbara M :
The Best 4 day trip EVER!!!!

Just got back from a 4 day girls trip with 4 friends and we had the best time! My friend is a Sando's Club member so we got the full treatment! Amazing suite with a direct ocean view, food was great and EXCELLENT friendly service. Ulises was the BEST! He really made our stay special! The entertainment staff was excellent too, especially Arturo, who made good recommendations on the best places to go and helped us plan our nights out in Cancun! All entertainment/activities end by 11pm, so if you want to go dancing or want to stay out past 11, you really need to go downtown. We were a little nervous about going downtown on our own, but the hotel can arrange transportation and entrance to certain clubs with the VIP treatment, which was awesome! During the day the hotel had activities by the pool, such as a foam party, cooking demonstrations and water aerobics. Liz was awesome as one of the water aerobics instructors!!!!! Overall, one of the best vacations I had and I can't wait to go back!

  • Vee P : Calgary, Canada
4 Day Wonder Stay!

We had a great stay at this resort. We are members of a Sando's Club and it helped. We got preferential treatment, but it was minor - different color wristband - priority seating at restaurants, discounts at spa and full access, different reception, private lounge for members.Only 249 rooms meant it was not too busy. Close to the hotel. It was more adult orientated. Place seemed to close down at 11pm. Disco was open and there is room service. Most staff spoke amazing English and were happy and helpful. Rooms were clean, quiet and had a good view. The pools were clean and great to be in. Great assortment of beach beds, cabanas and fantastic beach! Nice blue water. Walk along the beach - resort, after resort after resort. But hey, it's Cancun. Really great restaurants buffet and a la carte. Good gym (better for aerobics, not bad for weights) , good yoga class!We have fantastic weather - and no mosquitoes - from the breeze off the ocean all the time?It's in the hotel zone - plenty of stores and buses. You will pay more, but if you came to Mexico for American style malls, you won't be disappointed.Yes, I would go back, and stay a bit longer.

  • Tropictraveler2005 : Medford, Oregon
Another amazing trip

We had such an amazing vacation with our friends. There were 14 of us and everyone loved the resort. The rooms and beach are beautiful. We loved the pools and all the cabana beds at the pool and on the beach. The resort is breathtaking. We made dinner reservations for each of the restaurants since we had a large group. They made it very special for us and the food and service was great. After eating at the Seasons restaurant at the resort, one of our friends said it was the best service and probably the best food he's ever had at any restaurant. A special thanks to Saul Martinez who helped to make all our dining experiences so memorable. He really went above and beyond to make it special for us. We would also like to say thank you to Adinat the buffet and Danial at the teppanyaki restaurant and Jazmin with royal elite for their exceptional service. The only things that would of made our experience better is first for our special requests to have been fulfilled. As members, we had asked ahead of time by email to have something special done with the rooms of those in our group celebrating their anniversary. Even with a reminder twice after we arrived, it never happened. Second, we didn't get our special check in on the 6th floor like we're supposed to as members because someone had a day off. And third, I'm not sure why but at night there was a banging noise that sounded like it was coming from another floor that my husband and I and all of our group could here. It wasn't constant but we could here something going on every night. If I was to guess, I would say the resort was doing some sort of remodel or construction. We stay at this resort every year and this is the first time we noticed the noice. But I understand the work (if that's what it was) has to get done somehow. I actually would rate this resort 4 & 1/2 starts but trip advisor doesn't let you do half stars. So I rounded up. No resort is perfect, but this one came pretty close. We will definitely return next year.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Unlimited a la carte breakfast, lunch and dinner
  • Unlimited selected international drinks
  • Snacks
  • Daily activities program
  • A variety of daily sports
  • Nightly entertainment
  • Selected non-motorized water sports (1 hour/day)
  • Live music
  • Room service
  • 214 spacious rooms
  • 4 restaurants
  • 1 bar
  • 3 pools
  • Lounge chairs and towels
  • Interconnecting pools
  • Snorkeling
  • Windsurfing
  • Kayaking
  • Tennis
  • Gym 
  • Spa (fee)
  • Scuba diving centre (fee)
  • Golf course nearby (fee) 
  • Deep-sea fishing (fee)
  • Convention facilities (fee)
  • Medical services (fee)

Superior Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Deluxe Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Balcony
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Sandos Suite

  • 1 King Bed in master bedroom
  • Air Conditioning
  • Balcony with Ocean and Lagoon View
  • Kitchenette
  • Living Room Area
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Lagoon Suite

  • 1 King Bed in Master Bedroom
  • Air Conditioning
  • Two Balconies with Ocean and Lagoon View
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Caribbean Suite

  • 1 King Bed in Master Bedroom and 2 Double Beds in Second Room
  • Air Conditioning
  • Large Ocean Front Terrace
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Three 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 4 people

Restaurants

Zango

  • Buffet for breakfast, A la carte for lunch and dinner
  • International

Seasons

  • A la carte for lunch and dinner
  • International (lunch) and Steakhouse (dinner)
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Gaijin

  • A la carte for dinner
  • Teppanyaki
  • Reservations required
  • Sleeveless shirts and sandals are not allowed

St. Trop

  • A la carte for dinner (open seasonally)
  • Caribbean
  • Sleeveless shirts and sandals are not allowed

Bars

  • Bar One Lobby bar


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Sandos Cancun Luxury Experience Resort offers the following Spa Del Mar facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Whirlpool baths
  • Cool immersion pools
  • Gym
  • Sauna
  • Solarium
  • Steam Room

Massages

  • Aromatherapy massage
  • Deep tissue massage
  • Prenatal massage
  • Hot stone massage
  • Sports massage
  • Therapeutic massage
  • Reflexology massage

Facial treatments

  • Anti-ageing facial
  • After sun facial
  • Hydrabalance facial
  • Men's facial
  • Sandos Natura organic facial

Wraps

  • Cacao wrap
  • Sea clay wrap
  • After sun wrap
  • Seaweed wrap

Other treatments

  • Manicure, pedicure
  • Hair removal
  • Make up
Spa Credit - Receive $50 or $100 in Spa Credits to use for your indulgences. Spa Credits are per room per stay. The amount can vary depending on your length of stay and room category. The services and products are at the discretion of the hotel. Not combinable with other promotions. All promotions are subject to change and availability. Some restrictions may apply. Valid for certain dates only. For more details, please inquire.


Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Cancun Luxury Experience Resort
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Cancun Luxury Resort
Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.