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Sandos Cancun Luxury Experience Resort

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Amazing resort to stay at in Cancun. The beach around this area is spectacular. However, be advised that the waves have a tendency to be really choppy and strong. It isn't advisable to swim around this area. Overall though the location of this resort is great. It's within close vicinity of the downtown core where there are shops and restaurants close by. The service in this resort varied. While the staff within the resort property are proactive in ensuring that you are getting what you need, the staff outside are not as attentive with their guests (although they still assist you, the service outside is a bit slower). The food options here are great. Both a la cartes and buffet items had a great variety.


Overview
Sandos Cancun Luxury Experience Resort is located on one of the most beautiful beaches, close to the main commercial centers of the Cancun Hotel Zone and offers the perfect blend of natural beauty, luxury and sophistication. The rooms are spacious and modern including luxurious suites with panoramic views to the Caribbean Sea and the Nichupte Lagoon.

Location: Directly on the beach in Cancun. Approximately 20 km from the Cancun airport.

Highlights
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Three swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • "Spa Del Mar"

tripadvisor Traveler Reviews
  • ktmac00 :
Amazing

Everything here could be described with one word, "amazing". Starting from right when I entered the doors to check in I was greeted with amazing service. The buffet was also amazing with a wide variety of food. The entertainment team was the best part of the whole week. DJ Felix was the funniest guy, always willing to talk with us and play our songs. I also had a crush on Liz. She was always getting everybody in volleyball and was smiling all the time. Those two literally made my trip. I hope to get back as soon as possible for another relaxing and fun stay!

  • alim85 : Melbourne
Quick weekend getaway

We made a quick weekend getaway sometime back and it was a worthwhile trip. The hotel is about 15 years old and isn't as big as some of the properties next to it. However, the facilities were all really good with beautify White sandy beaches. Sunrises was amazing and you can get a good view of the sunsets from the tennis court.The water within the bathroom smelled really off though so I'm sure whether it's because of the general plumping of Cancun or this hotel or room in particular. Food selections was good but quality didn't really hit the mark for me. Finally, my experience checking wasn't that great given the bell boys failed to informed me my airport transfer had arrived. I even went and asked them whether that vehicle was mine but they said no. Only found out when the driver came and asked me whether I was waiting for him. The staff didn't apologise and I almost missed my flight.

  • ritzi24 : mississauga/toronto
Found our new favourite!

My wife and vacationed to this property for a short stay, March 8 - March 12, to have a winter break. This has been the best vacation we had so far, that we were planning our next vacation to Sandos Cancun while we were still there. We usually like to go to different countries and different hotel chains, our stay here made us change our mind to be being repeat visitors. We love the fact that it is a smaller hotel and does not feel crowded even when they were fully booked. You dont have to walk back for miles if you forget something in your room as everything is just there. Yes, this place is adult oriented (not adults only), but if you want to party it up the strip is not that far. I dont understand why people would have complaint about this place. Yes the check in was smooth and quick. The receptionist was very friendly and accomodating. The rooms are of good size and very clean, so as the bathrooms. The mini bar was always refilled with drinks and snacks (planter's nuts, pringles, etc). The food was the best I've had in any all inclusive we've stayed in (been going to all inclusive for twice a year the last 10 years), the taste, the presentation, the service was as good as I've had in Toronto. Selection was great and if they currently don't have it, all you have to do is ask. On our first breakfast, I mentioned to our hostess that my wife loves guacamole for breakfast and but its ok since there were so many options to have for breakfast. Within two minutes, Artemio (i think that is his name) the kitchen manager, came out with a freshly whipped guacamole for my wife to her delight. My favourite a la carte restaurants were the Steakhouse and Italian (just check the schedule as they alternately close one restaurant for the other). The pool area was pristine. Comprised of 3 pools, 2 being infinity pool, and the bottom one is used for pool volleyball. These pools are surrounded by cabanas and pool service is available. The servers will bring you any drink you want as well as any of the food that is being prepared on the pool side resto St Trop, the pizza was awesome. I think St Trop is the best spot for lunch. When we were there the beach was all read flagged due to strong winds. It didnt stop me and a few people from enjoying the big waves under the watchful eye of the lifeguards. The beach area is full of cabanas as well and was well maintained. Bar One gets crowded at night as this is the main lobby bar and where the entertainment is most of the time. You wont find your typical "Michael Jackson show" but its more catered towards the older crowd, an 70s/80s band, Casino night or bartending show was to name a few when we were there. The best server there was Veronica C, she ensured that we always had a drink in hand and suggested a few drinks to us when we couldn't decide on what to drink. She always had a smile on her face and was very pleasant not just to us, but to everyone in the bar. One of my favourite things about it, is that they serve my favourite tequila, Don Julio. For sure we will go back there, We already have plans of going back there in January for my wife's bday. And we have convinced a few people to come with us, just with how highly we spoke about Sandos Cancun Luxury resort.

  • sandwalker47 : Faribault, Minnesota
Total Relaxation

My husband and I stayed here for the first time from March 10-17. It was our very best stay yet in Mexico! We loved the small size hotel and having everything close by. The hotel was pristine and our room over looked the ocean. Service was outstanding and I can't say enough about how kind everyone was. One of our waitresses, Wendy, went above and beyond to make us feel welcome. She always put a smile on our face and remembered our favorite cocktails! Veronica was also so very kind and wanted to be sure we had everything we needed. Another wonderful staff member was Jasmin at the Royal Elite desk, always willing to make sure are stay was the best! We honestly didn't want to leave. Can't wait to go back next year!! Paradise!!

  • :
Thanks Abraham, Victoria, Roxie, Ernesto, Adam and Liz!

What a wonderful vacation!! Such an amazing staff! We had a blast with the pool entertainment ! Abraham was the best server in the restaurant and Victoria was the best in the bar! We miss everyone already! We will be back !!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Unlimited a la carte breakfast, lunch and dinner
  • Unlimited selected international drinks
  • Snacks
  • Daily activities program
  • A variety of daily sports
  • Nightly entertainment
  • Selected non-motorized water sports (1 hour/day)
  • Live music
  • Room service
  • 214 spacious rooms
  • 4 restaurants
  • 1 bar
  • 3 pools
  • Lounge chairs and towels
  • Interconnecting pools
  • Snorkeling
  • Windsurfing
  • Kayaking
  • Tennis
  • Gym 
  • Spa (fee)
  • Scuba diving centre (fee)
  • Golf course nearby (fee) 
  • Deep-sea fishing (fee)
  • Convention facilities (fee)
  • Medical services (fee)

Superior Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Deluxe Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Balcony
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Sandos Suite

  • 1 King Bed in master bedroom
  • Air Conditioning
  • Balcony with Ocean and Lagoon View
  • Kitchenette
  • Living Room Area
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Lagoon Suite

  • 1 King Bed in Master Bedroom
  • Air Conditioning
  • Two Balconies with Ocean and Lagoon View
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Caribbean Suite

  • 1 King Bed in Master Bedroom and 2 Double Beds in Second Room
  • Air Conditioning
  • Large Ocean Front Terrace
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Three 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 4 people

Restaurants

Zango

  • Buffet for breakfast, A la carte for lunch and dinner
  • International

Seasons

  • A la carte for lunch and dinner
  • International (lunch) and Steakhouse (dinner)
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Gaijin

  • A la carte for dinner
  • Teppanyaki
  • Reservations required
  • Sleeveless shirts and sandals are not allowed

St. Trop

  • A la carte for dinner (open seasonally)
  • Caribbean
  • Sleeveless shirts and sandals are not allowed

Bars

  • Bar One Lobby bar


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Sandos Cancun Luxury Experience Resort offers the following Spa Del Mar facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Whirlpool baths
  • Cool immersion pools
  • Gym
  • Sauna
  • Solarium
  • Steam Room

Massages

  • Aromatherapy massage
  • Deep tissue massage
  • Prenatal massage
  • Hot stone massage
  • Sports massage
  • Therapeutic massage
  • Reflexology massage

Facial treatments

  • Anti-ageing facial
  • After sun facial
  • Hydrabalance facial
  • Men's facial
  • Sandos Natura organic facial

Wraps

  • Cacao wrap
  • Sea clay wrap
  • After sun wrap
  • Seaweed wrap

Other treatments

  • Manicure, pedicure
  • Hair removal
  • Make up
Spa Credit - Receive $50 or $100 in Spa Credits to use for your indulgences. Spa Credits are per room per stay. The amount can vary depending on your length of stay and room category. The services and products are at the discretion of the hotel. Not combinable with other promotions. All promotions are subject to change and availability. Some restrictions may apply. Valid for certain dates only. For more details, please inquire.


Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Cancun Luxury Experience Resort
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Cancun Luxury Resort
Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.