Sandos Cancun Luxury Experience Resort

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Amazing resort to stay at in Cancun. The beach around this area is spectacular. However, be advised that the waves have a tendency to be really choppy and strong. It isn't advisable to swim around this area. Overall though the location of this resort is great. It's within close vicinity of the downtown core where there are shops and restaurants close by. The service in this resort varied. While the staff within the resort property are proactive in ensuring that you are getting what you need, the staff outside are not as attentive with their guests (although they still assist you, the service outside is a bit slower). The food options here are great. Both a la cartes and buffet items had a great variety.


Overview
Sandos Cancun Luxury Experience Resort is located on one of the most beautiful beaches, close to the main commercial centers of the Cancun Hotel Zone and offers the perfect blend of natural beauty, luxury and sophistication. The rooms are spacious and modern including luxurious suites with panoramic views to the Caribbean Sea and the Nichupte Lagoon.

Location: Directly on the beach in Cancun. Approximately 20 km from the Cancun airport.

Highlights
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Three swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • "Spa Del Mar"

tripadvisor Traveler Reviews
  • Cathine G : Melville
Stop soliciting, ppl would inquire if they like what they see

The pushy staff for time share was annoying. I told ahead of time that it was my husband surprise anniversary gift, yet we were bombarded with sales . If I knew the atmosphere was about soliciting I would of chosen another resort.

  • Terry C :
Great stay!!!

My wife and I stayed at Sandos in November 2016. Great stay from the moment we walked in the door. Great staff at the front desk, room was great,loved the pool, beach and health club. Resteraunts were all nice especially seasons which had great food and service. Out favorite part of the entire hotel was a young lady named Jasmine who worked at the concierge desk. I travel all over the world and Jasmine is one of the best. She helped me with flowers, dinner, and the great message to my wife in the sand. She did everything with a huge smile and friendliness that was second to none. I watched her treat every guest like family!!! Thanks Sandos and special thanks to Jasmine,

  • newtomemphis : Memphis, Tennessee
Hit and Miss

Good location. This Sandos markets itself as a luxury resort. In some ways it is in others they swing and completely miss. Let's start with the good..The room was super clean and has a strong if sometimes intermittent wifi signal. The housekeeping staff is fantastic and ensures the room is well stocked. The beach is gorgeous with plenty of places to lounge.The mediocre...Food. They do breakfast well. Dinner at the Italian restaurant and the steakhouse was passable but nothing to write home about. The basics on the menu in any of the restaurants are done well. The more complex or "gourmet" the worse it seems to get. All food in all restaurants arrived at the table cold.The bad...Service is hit and miss at best. Luxury to this traveler means reliable service. That does not happen here. Waitstaff while friendly will forget your order or deliver it cold if it should be warm, warm if it should be cold. The walk up restaurants (steak house and Italian) turn guests away when they are 50 percent full stating the kitchen is backed up and / or they are short staffed.Room Service... attempted to call multiple times. Receive automated message to try another extension. On the fifth or sixth try got someone to answer.. took 45 min to arrive.. cold.Admittedly, this is my first all inclusive resort so it is entirely possible the experience here exceeds the norm.

  • drapkoski :
Beautiful resort, walk to ocean

This resort was lovely - there are 3 restaurants to choose from: Japanese, Italian & Steak - food was good at all of them, staff was very helpful and accommodating. The buffet was different every day, and there is plenty to choose from. Rooms are gorgeous, and any issues we had were addressed immediately. Rosalia kept our room clean, with lots of towels, fresh cups, and bed turn down service every evening. Such pampering!Every night there was some entertainment - loved the Casino night and Sarah Martinez - she was so much fun and we all enjoyed this night because of her wonderful spirit (playing with fake casino money made us all quite the gamblers!). Also beautiful Veronica who worked tirelessly in the bar, smiling and making sure everyone was looked after. There were wonderful singers, a rock band which was fantastic, and the DJ played great music daily (one day a wonderful violinist joined in, playing over the ocean, so amazing!). The staff at this resort work hard - they are there from morning 'til evening, and are able to still be very pleasant towards their visitors. We went on two trips - Isle Mujeres which was nice, and snorkelling (saw a turtle!). The ocean is at your doorstep at this resort - you can walk easily from the hotel to the sand, pick a spot, and relax for hours - then jump into either the ocean, or one of three large pools. Every day at lunchtime, a cook comes down and teaches everyone how to cook something delicious, then of course we all get to eat it. There is a bbq every day at lunchtime at the outside bar. You will definitely not go hungry here.Spa services are clean, separate for men and women, however the jacuzzi's do not work well if that's important to anyone. I personally like to share these services with my husband so we can chat, after all this is a couples resort!I did think it was an adult only resort, so was a little disappointed to see children - not sure why anyone would bring their children here since there are no activities for them and it is definitely not geared towards children, and this is stated on the website. The other Sandos resorts do have many activities for families and children, perhaps these families were not clear about bringing children when making reservations?We are looking forward to checking out Los Cabos next, then will be back to Sandos Cancun in the future!

  • Rosa F : Montreal, Qu├ębec
Excellent hotel!

We just returned from a week at this resort. I don't even know where to begin describing how amazing this hotel is. It's a beautiful property, very clean, not enormous, beautiful pools, and soooo many beds on the beach and pool!! Every day we enjoyed the comfort of these beds and u didn't have to wake up at the crack of dawn to get one! Now the real asset of this hotel is the service. With or without tip, every staff member went out of their way for us and always greeted us with a friendly hello whenever we ran into them. Veronica Chavez from bar one was always a friendly face and always made sure we were taken care of in terms of drinks and snacks. Jorge was such a thoughtful hard working waiter. In general, the staff is respectful and hard working and always smiling. Sandos management shud b very grateful for their staff because this is more important than a nice place and good food. The food was very good as well. Although the snack bar was closed, the staff was always available to bring u food by the pool and the beach...or room service! Plus the chef was always cooking stuff up by the beach and pool. Needless to say, after having travelled to many high end hotels, my husband and I didn't want to leave sandos. That's just it, it never felt like an all inclusive resort...we always received excellent personalized service and even tho the hotel was full, it was never crowded! We never waited to b seated anywhere.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Unlimited a la carte breakfast, lunch and dinner
  • Unlimited selected international drinks
  • Snacks
  • Daily activities program
  • A variety of daily sports
  • Nightly entertainment
  • Selected non-motorized water sports (1 hour/day)
  • Live music
  • Room service
  • 214 spacious rooms
  • 4 restaurants
  • 1 bar
  • 3 pools
  • Lounge chairs and towels
  • Interconnecting pools
  • Snorkeling
  • Windsurfing
  • Kayaking
  • Tennis
  • Gym 
  • Spa (fee)
  • Scuba diving centre (fee)
  • Golf course nearby (fee) 
  • Deep-sea fishing (fee)
  • Convention facilities (fee)
  • Medical services (fee)

Superior Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Deluxe Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Balcony
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Sandos Suite

  • 1 King Bed in master bedroom
  • Air Conditioning
  • Balcony with Ocean and Lagoon View
  • Kitchenette
  • Living Room Area
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Lagoon Suite

  • 1 King Bed in Master Bedroom
  • Air Conditioning
  • Two Balconies with Ocean and Lagoon View
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Caribbean Suite

  • 1 King Bed in Master Bedroom and 2 Double Beds in Second Room
  • Air Conditioning
  • Large Ocean Front Terrace
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Three 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 4 people

Restaurants

Zango

  • Buffet for breakfast, A la carte for lunch and dinner
  • International

Seasons

  • A la carte for lunch and dinner
  • International (lunch) and Steakhouse (dinner)
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Gaijin

  • A la carte for dinner
  • Teppanyaki
  • Reservations required
  • Sleeveless shirts and sandals are not allowed

St. Trop

  • A la carte for dinner (open seasonally)
  • Caribbean
  • Sleeveless shirts and sandals are not allowed

Bars

  • Bar One Lobby bar


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Sandos Cancun Luxury Experience Resort offers the following Spa Del Mar facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Whirlpool baths
  • Cool immersion pools
  • Gym
  • Sauna
  • Solarium
  • Steam Room

Massages

  • Aromatherapy massage
  • Deep tissue massage
  • Prenatal massage
  • Hot stone massage
  • Sports massage
  • Therapeutic massage
  • Reflexology massage

Facial treatments

  • Anti-ageing facial
  • After sun facial
  • Hydrabalance facial
  • Men's facial
  • Sandos Natura organic facial

Wraps

  • Cacao wrap
  • Sea clay wrap
  • After sun wrap
  • Seaweed wrap

Other treatments

  • Manicure, pedicure
  • Hair removal
  • Make up
Spa Credit - Receive $50 or $100 in Spa Credits to use for your indulgences. Spa Credits are per room per stay. The amount can vary depending on your length of stay and room category. The services and products are at the discretion of the hotel. Not combinable with other promotions. All promotions are subject to change and availability. Some restrictions may apply. Valid for certain dates only. For more details, please inquire.


Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Cancun Luxury Experience Resort
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Cancun Luxury Resort
Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.