Sandos Cancun Luxury Experience Resort

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Amazing resort to stay at in Cancun. The beach around this area is spectacular. However, be advised that the waves have a tendency to be really choppy and strong. It isn't advisable to swim around this area. Overall though the location of this resort is great. It's within close vicinity of the downtown core where there are shops and restaurants close by. The service in this resort varied. While the staff within the resort property are proactive in ensuring that you are getting what you need, the staff outside are not as attentive with their guests (although they still assist you, the service outside is a bit slower). The food options here are great. Both a la cartes and buffet items had a great variety.


Overview
Sandos Cancun Luxury Experience Resort is located on one of the most beautiful beaches, close to the main commercial centers of the Cancun Hotel Zone and offers the perfect blend of natural beauty, luxury and sophistication. The rooms are spacious and modern including luxurious suites with panoramic views to the Caribbean Sea and the Nichupte Lagoon.

Location: Directly on the beach in Cancun. Approximately 20 km from the Cancun airport.

Highlights
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Three swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • "Spa Del Mar"

tripadvisor Traveler Reviews
  • jkasten2017 : Saint Louis, Missouri
Our week of sun and fun

Just got back from Cancun and I have to say we were all impressed with the resort, the pools, the beach and as MANY have said...the people who work at Sandos. I did not have a bad or unfriendly encounter with anyone. The guys at the pool...Enrique, Antonio, Miguel, and others were great. Liz and Ernesto kept everyone laughing, and all the employees in Bar One were a hoot. Food was mostly great but I kind of thought the buffet in Zango was a bit bland for Mexico and while the chef and the food were both amazing in the Japanese restaurant, it was VERY warm and uncomfortable. Weather was nearly perfect and the ocean views from just about anywhere at the pools was stunning. I've been to Mexico several times and all those trips were wonderful in some way...this trip to Cancun and Sandos was the best!

  • Jon D :
Nice resort but likely won't return

DISCLAIMER: My wife and I were here on an incredible deal through a marketing agency where we had to attend a 90 minute (which turned into 3 hour) meeting about their vacation club/timeshare so this may have played a role in our experience.We frequently travel to Cancun and have stayed at resorts run through Excellence, Dreams, Palace and others and, in our opinion, there are better resorts out there than Sandos Cancun.Before I go any further, I like to start with pros/cons for those who don’t want to read a long post.PROS:Location (In the heart of the hotel zone, crystal clear water, and minutes from the airport.)Food (The quality and selection was incredible and some of the best food we’ve ever had in Cancun.)Pools (3 different pools, never overcrowded, quieter.)Well stocked mini-bar (plenty of drinks, snacks, candy, etc.)Bars used top shelf liquor.CONS:Rooms (Limited ocean view, bad angles, leaking air conditioner, aged, double bed.)NO TURNDOWN SERVICE AT NIGHT!! (I mean, WHAT? Unheard of elsewhere.)Poolside bar service was hit or miss (even with tipping.)Want a poolside bed? Wake up at 6am.Customer service wasn’t what we’ve grown accustomed to.DO NOT GO ON A VACATION CLUB MEETING! (They are pushy, will keep you there all day, and won’t take no for an answer.)Gym/Spa is lackluster.ROOM:As previously stated, we were on a deal through a marketing agency where we had to attend a 90 minute info session on Sandos vacation club. This turned into a 3 hour marathon, but that’s beyond the point. Anyways, if they were looking to impress us, the room they put us in did not do the trick. We were put on the 2nd floor (first floor of rooms), next to the air conditioner system with limited ocean view. Turned out this was one of the few that has an “ocean view” because of the weird angle the hotel sits on. Besides that, our room had 2 double beds. As a couple, we were very disappointed not to have a king or even a queen. We asked to be moved but were repeatedly told they were 100% full. On the 2nd night our air conditioner started to leak and the plumbing was terrible. We had to call maintenance three times and very rarely had hot water. We were very, very disappointed about our room.FOOD:As mentioned, the food was incredible. We wish we stayed longer just for the food. Admittedly, we went to 2 dinners on several nights because it was so good. They have several restaurants with themes (Buffet changed daily, steakhouse, Italian, hibachi, and seaside grill.) We didn’t have a bad meal while there.BARS:There are plenty of places to get a drink but the service depended where you were. The bar named “Bar 2” was never open while there (6 days) and we didn’t know why. This pushed people to the bar in St. Tropics restaurant so you had dripping wet people coming in to get drinks while you were trying to eat. The pool service was hit or miss even if you tipped. This was disappointing especially since it was very hot and sunny most the days we were there. We usually ended up getting 2 drinks each time because we knew it would be awhile before the server came back.POOL:The outdoor space was great and even though it’s a small resort, it never felt overcrowded. They have 3 tiered, infinity pools which overlook the crystal clear ocean water. Music was often playing but never overbearing. There were some activities but never got in the way. The water was always very warm though which didn’t feel the greatest since you were already in the hot sun. Speaking of sun, there was very little shade and there’s not much you can do about it. There were umbrellas but they didn’t offer much shade. We ended up getting a poolside bed the last 2 days we were there but if you want one, then be prepared to wake up at 6 a.m. because they are claimed very fast. It’s worth your time though.OVERALL:We weren’t overly impressed with this resort, especially having been to others in the area. Don’t get me wrong, the resort offers great food, relaxation, beautiful beach, and more. But the room situation and lack of customer service really put us down. We were often told “we’re undergoing renovations” but we never saw any signs of those. I would recommend this resort, but with several cautions like be prepared not to have a great room and don’t set your expectations too high. I’d be interested in seeing what service looks like at other Sandos resorts but I’m just not sure we’re willing to roll the dice.If you have any questions, I’d be happy to answer them!

  • Jektravels : Martinsburg, West Virginia
Sandos Entertainment (Dana)

What can I say the nightly entertainment in Bar One was simply amazing. Dana performed on Monday's and she would draw the crowds out. She made sure she interacted with everyone in the room. If you were shy you wouldn't be for long because she would be talking to you and he next minute you're in the middle of the dance floor either dancing or singing with her. Loved her Sandos did an excellent job when contracting her to perform. My husband gave her a hard time but he enjoyed himself very much.

  • oscar1030 : Nolensville, Tennessee
Cancun family vacation

This resort was nice. We have stayed at better. Service was great except for room service. Ordered cheese burgers and fries one evening and when we got the food there were no burgers just bun. When they finally brought corrected order they forgot fries. Other service was great. Bar tenders and restaurant staff were great! Beach is beautiful and pools were clean. Warm but clean.

  • bdorsey20 :
Best wedding destination ever!

We had such a great time at Sandos Cancun! The staff was absolutely amazing! Carmen was wonderful! She made sure we had everything we needed for our special day! Alex was our bartender/server. He was awesome! He made sure we enjoyed our time on the beach and was just great! I would definitely recommend Sandos for any event or vacation. Also, Itzel from Modern Destination Weddings was a complete life- saver. She took all of the stress away from planning our wedding.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Unlimited a la carte breakfast, lunch and dinner
  • Unlimited selected international drinks
  • Snacks
  • Daily activities program
  • A variety of daily sports
  • Nightly entertainment
  • Selected non-motorized water sports (1 hour/day)
  • Live music
  • Room service
  • 214 spacious rooms
  • 4 restaurants
  • 1 bar
  • 3 pools
  • Lounge chairs and towels
  • Interconnecting pools
  • Snorkeling
  • Windsurfing
  • Kayaking
  • Tennis
  • Gym 
  • Spa (fee)
  • Scuba diving centre (fee)
  • Golf course nearby (fee) 
  • Deep-sea fishing (fee)
  • Convention facilities (fee)
  • Medical services (fee)

Superior Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Deluxe Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Balcony
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Sandos Suite

  • 1 King Bed in master bedroom
  • Air Conditioning
  • Balcony with Ocean and Lagoon View
  • Kitchenette
  • Living Room Area
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Lagoon Suite

  • 1 King Bed in Master Bedroom
  • Air Conditioning
  • Two Balconies with Ocean and Lagoon View
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Caribbean Suite

  • 1 King Bed in Master Bedroom and 2 Double Beds in Second Room
  • Air Conditioning
  • Large Ocean Front Terrace
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Three 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 4 people

Restaurants

Zango

  • Buffet for breakfast, A la carte for lunch and dinner
  • International

Seasons

  • A la carte for lunch and dinner
  • International (lunch) and Steakhouse (dinner)
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Gaijin

  • A la carte for dinner
  • Teppanyaki
  • Reservations required
  • Sleeveless shirts and sandals are not allowed

St. Trop

  • A la carte for dinner (open seasonally)
  • Caribbean
  • Sleeveless shirts and sandals are not allowed

Bars

  • Bar One Lobby bar


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Sandos Cancun Luxury Experience Resort offers the following Spa Del Mar facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Whirlpool baths
  • Cool immersion pools
  • Gym
  • Sauna
  • Solarium
  • Steam Room

Massages

  • Aromatherapy massage
  • Deep tissue massage
  • Prenatal massage
  • Hot stone massage
  • Sports massage
  • Therapeutic massage
  • Reflexology massage

Facial treatments

  • Anti-ageing facial
  • After sun facial
  • Hydrabalance facial
  • Men's facial
  • Sandos Natura organic facial

Wraps

  • Cacao wrap
  • Sea clay wrap
  • After sun wrap
  • Seaweed wrap

Other treatments

  • Manicure, pedicure
  • Hair removal
  • Make up
Spa Credit - Receive $50 or $100 in Spa Credits to use for your indulgences. Spa Credits are per room per stay. The amount can vary depending on your length of stay and room category. The services and products are at the discretion of the hotel. Not combinable with other promotions. All promotions are subject to change and availability. Some restrictions may apply. Valid for certain dates only. For more details, please inquire.


Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Cancun Luxury Experience Resort
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Cancun Luxury Resort
Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.