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Sandos Cancun Luxury Experience Resort

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Amazing resort to stay at in Cancun. The beach around this area is spectacular. However, be advised that the waves have a tendency to be really choppy and strong. It isn't advisable to swim around this area. Overall though the location of this resort is great. It's within close vicinity of the downtown core where there are shops and restaurants close by. The service in this resort varied. While the staff within the resort property are proactive in ensuring that you are getting what you need, the staff outside are not as attentive with their guests (although they still assist you, the service outside is a bit slower). The food options here are great. Both a la cartes and buffet items had a great variety.


Overview
Sandos Cancun Luxury Experience Resort is located on one of the most beautiful beaches, close to the main commercial centers of the Cancun Hotel Zone and offers the perfect blend of natural beauty, luxury and sophistication. The rooms are spacious and modern including luxurious suites with panoramic views to the Caribbean Sea and the Nichupte Lagoon.

Location: Directly on the beach in Cancun. Approximately 20 km from the Cancun airport.

Highlights
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Three swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • "Spa Del Mar"

tripadvisor Traveler Reviews
  • anne j : Ottawa, Canada
A fantastic trip

My husband and I went the week of April 10 for 7 days. Beautiful place,great location easy to go downtown you can walk or take the bus. Beautiful beach you can take long walk if you love wave it the place. We love to play in the wave if you find it to wave there are 3 great pools. There are lounge chairs and Bali beds by the beach and pools we never had any problem to find something. We had great service by the pool and beach (Jesus was great and always smiling and always great recommendations). Day entertainment was good we like Liz and Roxy. We had superior room it was very nice but next will get a room with a balcony, we like ta sit out in the morning and evening but at least the window open to let in the fresh air. The maid service and room service where great. Loved the food and I like the fact that you had to order the food I find that the is lest waste. There is one buffet and that is Zango but it seems to be open for breakfast only. Beach beautiful,food is great, drinks are very good and entertainment was good day and night.

  • andy d : Maniwaki
Great Resort and Staff true 5 star place

My Wife and I just came back from our amazing time at Sandos Luxury Resort, We totally fell in love with this place, Great SERVICE by Waiters and staff I would like to give a big shout out to my new friends LIZ and JESUS you guys are so awesome thanks so much, Keep up the great work.Really liked my stay 3 Pools King Size lounging beds by the beach with great waiters. Great Drinks well made, Food was incredible.Great Music and activities Our Fridge in our room was always full, Rooms are very clean, Beds are very comfortable.Will definitely be back and we already miss this place.Megwetch Sandos Thank you

  • shifli : Calgary
Nice property but NOT Luxury!

Returned home today after a 5 day holiday in Cancun. Beautiful website photos and the property on the outside is beautiful as well. Very dated interior and definitely needs a serious re-fresh. With the rain the past few days in Cancun...the water was pouring into the lobby from the light fixtures. This exact thing happened the day prior and none of the hotel staff were surprised. Buckets were all over the lobby collecting full pails of water and staff were busy mopping up the sopping floors. The website also states that it is "Adults-oriented". This is NOT an adults-oriented property. With all the time-shares ---- there are plenty of families and kids all around -- in the pools and lounge. Not exactly my idea of luxury in an Adults setting. The staff were mostly excellent....Ernesto, Luis, Ardiel....all were fantastic.

  • zinger1954 : Winnipeg, Canada
great overall resort to stay at

booked a last minute WestJet Vacation to this spot. We booked on a Thursday and left for it the following Tuesday. It is a small compact resort with about 200 rooms, 3 bars, 4 restaurants and a buffet that is usually just open for breakfast. In the 9 days we were there, it was only open 2 evening for dinner and twice for lunch. The rooms are very nice, staff is great! Being a smaller resort you could get to the beach, the restaurants or bars in less than 5 minutes from your room. Lots of cabanas that had fresh cover sheets every morning along with towels laid out on them and pillows put out every morning. Per guest, I could not believe how many canopied cabanas they had. Never an issue getting one or getting lounge chairs either. Being a small resort, the entertainment suffered somewhat as I don't think they had a very big budget and the quality of the shows was not that great. But based on everything else, I would recommend this resort and I would stay there again. The only other negative issue was minor but the pools were quite cold and could have been maintained at a higher temperature.which we let management know.

  • sreckley : Des Moines, Iowa
Highest praise for resort and staff

My wife and I just returned from our second visit to Sandos Cancun Luxury Resort. We loved it so much when we were there 2 years ago that we purchased a timeshare. This time was even better. Unlike the many mega-resorts in Cancun, Sandos offers both amenities and intimacy. It's not crowded even when full. There are plenty of open chairs and king-size lounging beds around the 3 infinity pools and on the pristine white sand beach. The rooms were luxurious, with more marble than a typical room at a Ritz Carlton. Food at the several restaurants and poolside was excellent and would qualify as four-star. Daytime activities and evening entertainment were top-notch. The staff was attentive and exceedingly friendly--special shout-outs to Veronica in Bar One, Tristan poolside, and Laurentino on the beach. We have now increased our timeshare ownership from 1 week to 3. My wife says we should try one of the other Sandos resorts, but we like Sandos Cancun Luxury Resort so much we might just keep going back.A word to those considering ownership with Sandos/Royal Elite. Although I have long owned a timeshare in Orlando, I was nervous about buying a timeshare in another country where I did not speak the language. At Sandos, I worked with Martin Hoeller. Over the course of 2 years and 2 timeshare purchases, he won our trust by patiently explaining the process and the ownership benefits and by quickly responding to my email inquiries. Most importantly, Martin's word has been good on everything he has said. We are very satisfied with our purchases. Steve Eckley, Des Moines, Iowa

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Unlimited a la carte breakfast, lunch and dinner
  • Unlimited selected international drinks
  • Snacks
  • Daily activities program
  • A variety of daily sports
  • Nightly entertainment
  • Selected non-motorized water sports (1 hour/day)
  • Live music
  • Room service
  • 214 spacious rooms
  • 4 restaurants
  • 1 bar
  • 3 pools
  • Lounge chairs and towels
  • Interconnecting pools
  • Snorkeling
  • Windsurfing
  • Kayaking
  • Tennis
  • Gym 
  • Spa (fee)
  • Scuba diving centre (fee)
  • Golf course nearby (fee) 
  • Deep-sea fishing (fee)
  • Convention facilities (fee)
  • Medical services (fee)

Superior Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Deluxe Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Balcony
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Sandos Suite

  • 1 King Bed in master bedroom
  • Air Conditioning
  • Balcony with Ocean and Lagoon View
  • Kitchenette
  • Living Room Area
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Lagoon Suite

  • 1 King Bed in Master Bedroom
  • Air Conditioning
  • Two Balconies with Ocean and Lagoon View
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Caribbean Suite

  • 1 King Bed in Master Bedroom and 2 Double Beds in Second Room
  • Air Conditioning
  • Large Ocean Front Terrace
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Three 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 4 people

Restaurants

Zango

  • Buffet for breakfast, A la carte for lunch and dinner
  • International

Seasons

  • A la carte for lunch and dinner
  • International (lunch) and Steakhouse (dinner)
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Gaijin

  • A la carte for dinner
  • Teppanyaki
  • Reservations required
  • Sleeveless shirts and sandals are not allowed

St. Trop

  • A la carte for dinner (open seasonally)
  • Caribbean
  • Sleeveless shirts and sandals are not allowed

Bars

  • Bar One Lobby bar


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Sandos Cancun Luxury Experience Resort offers the following Spa Del Mar facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Whirlpool baths
  • Cool immersion pools
  • Gym
  • Sauna
  • Solarium
  • Steam Room

Massages

  • Aromatherapy massage
  • Deep tissue massage
  • Prenatal massage
  • Hot stone massage
  • Sports massage
  • Therapeutic massage
  • Reflexology massage

Facial treatments

  • Anti-ageing facial
  • After sun facial
  • Hydrabalance facial
  • Men's facial
  • Sandos Natura organic facial

Wraps

  • Cacao wrap
  • Sea clay wrap
  • After sun wrap
  • Seaweed wrap

Other treatments

  • Manicure, pedicure
  • Hair removal
  • Make up
Spa Credit - Receive $50 or $100 in Spa Credits to use for your indulgences. Spa Credits are per room per stay. The amount can vary depending on your length of stay and room category. The services and products are at the discretion of the hotel. Not combinable with other promotions. All promotions are subject to change and availability. Some restrictions may apply. Valid for certain dates only. For more details, please inquire.


Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Cancun Luxury Experience Resort
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Cancun Luxury Resort
Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.