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Sandos Cancun Luxury Experience Resort

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Amazing resort to stay at in Cancun. The beach around this area is spectacular. However, be advised that the waves have a tendency to be really choppy and strong. It isn't advisable to swim around this area. Overall though the location of this resort is great. It's within close vicinity of the downtown core where there are shops and restaurants close by. The service in this resort varied. While the staff within the resort property are proactive in ensuring that you are getting what you need, the staff outside are not as attentive with their guests (although they still assist you, the service outside is a bit slower). The food options here are great. Both a la cartes and buffet items had a great variety.


Overview
Sandos Cancun Luxury Experience Resort is located on one of the most beautiful beaches, close to the main commercial centers of the Cancun Hotel Zone and offers the perfect blend of natural beauty, luxury and sophistication. The rooms are spacious and modern including luxurious suites with panoramic views to the Caribbean Sea and the Nichupte Lagoon.

Location: Directly on the beach in Cancun. Approximately 20 km from the Cancun airport.

Highlights
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Three swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • "Spa Del Mar"

tripadvisor Traveler Reviews
  • zhouwantingdalian : Saint Louis, Missouri
My Dream Wedding

My husband and I got married on September 3rd at Sandos Cancun Lifestyle Resort. Thanks to my amazing wedding coordinator - Carmen and every staff at the resort. You've made my wedding prefect. We brought 40 guests to celebrate with us and every single guest enjoyed the resort. Food- We've tried all the restaurants at the resort and none of them disappoints. My favorites are St. Trops. and the Italian restaurant ( forgot the name) . Room- We got upgraded to the Caribbean Suite, which has breathtaking ocean front views. Room is clean and spacious ( the Caribbean suite has two bedrooms and a living room). Mini-bar is refilled every day. Service- every staff we met at the resort is so pleasant and tried their best the meet our needs. Wedding Carmen is amazing to work with, we met with her the first day when we got to the resort and finalized all the details that I didn't even think of before our meeting. I went to the front desk the first night to ask about upgrade to ocean front suites. The second day I met her in the morning, she already got us upgraded to the Caribbean Suite!!She also arranged a rehearsal dinner for all the wedding guests at Zango restaurant. The waiters worked really hard to keep everyone's drinks coming. It was raining on the day of the wedding, she showed us different back up plans to choose from. Everything turned out perfect, we had our ceremony on the beach as planned and reception at season's restaurant. DJ is great too, he kept the guest dancing all night. I sent Carmen the wedding cake picture I found on Pinterest and it looks exactly like the picture. I'm so glad that I chose Sandos to celebrate our special day. I will definitely come back and recommend to anyone who is considering to have your wedding at Sandos.

  • Niki E :
Perfect stay so far

Staying with my mom for a week. It's just day 2 but so far everything has been excellent. Room upgrade to a nice suite with 2 balconies. Samuel has been great and made us feel very welcome. Adan from Entertainment is fantastic (yoga and aqua gym). He is funny and knows what he is doing. Such a great personality. Arturo has great recommendations for nightlife and made the paella cooking class fun. All staff fantastic so far. Great food. Great drinks. Guests from all over the world. Great diversity. Will post an update later this week but so far no complaints.

  • Edna T :
Engagement celebration at Sandos

My fiancé and I stood at this resort from 8/21-8/28/2017. I must say that this resort is one of the best I have stood at in Cancun and we travel to Cancun every year for the past 10 years. They greet you with champaign, a warm face towel and flowers at your arrival. The hotel rooms and hotel grounds are beautiful. What I loved the most was the manner that the hotel staff treated us. They were so helpful and went up and beyond to ensure you were pleased with their service. We ate at all the restaurants which were great but our favorite was the habachi. The guys at the pool side were awesome ensuring you were comfortable in the cabana. They brought us food and drinks to our cabana. You really are treated like a VIP. The drinks are delicious and definitely not watered down like some other resorts. The rooms were clean and comfortable. They ensured they stacked up our mini bar daily. Customer service were always at our request. We celebrated our engagement and my fiancé's birthday and the hotel made it extra special for us. They decorated the room for both occasions. It was beautiful. I purchased a cake although they gave us a cake and champaign fir his birthday. They ensured that the cake which I ordered from a near by bakery was delivered perfectly they even sent the cake back twice because the frosting was melted. They also stored the cake in the hotel frig for us and brought it to us at or request. Dulce and Mr. Bravo made all the arrangements. They were great at helping me plan these wonderful occasions. They even assisted us in getting a professional photographer for our engagement photos in the hotel beach. I recommend JoseCan as the photographer. He was great and pics are amazing. We had a wonderful and memorable time and will definitely be returning and recommending our friends and family. This is definitely a 5 star hotel with the extra that they treat you like family. The beach was awesome as well, always clear and not crowded. You could always find beach chairs available. It was amazing. Trust me you would love this hotel. I would only add for the lounge area Bar to stay gave dj until 1 or 2am as not everyone likes to go into town so having the late night life would make it a plus to this wonderful hotel. Thank you for making this memorable for us. ❤️

  • Angel H :
Outstanding Staff

The only reason we didn't give 5 stars was because the A/C didn't work correctly in parts of the building. Our room was great. Very nice and clean with a great view. Food was great and the pools are spectacular!! Diana, the hostess at St. Trop was the absolute best! She knew our names and always greeted us. She made if feel special. Mario, our breakfast waiter did an excellent job!! Alex, the concierge went out of his way to make out stay memorable and enjoyable. We will visit here again!!

  • AshouleeA : Ottawa, Canada
Worth every penny!!!!!

Came here with 4 other girls for a girls trip. The resort was beautiful & kept very clean. The rooms are stunning, so are the restaurants inside the hotel. The food is delicious... you MUST try the Asian restaurant in the hotel. The employees are so friendly and courteous. The employees that stood out the most to our gang was Miguel from room service, Jesus lovera at the pool, Joel from the buffet, and Alberto by the pool. These employees made our stay very memorable. Lots of space around the 3 pools to sit and lounge. Also not to mention that this resort isn't too far from the airport which is GREAT!!! We will most certainly be back next year!!!! Thank you SO much Sandos Cancun for a wonderful vacation.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Unlimited a la carte breakfast, lunch and dinner
  • Unlimited selected international drinks
  • Snacks
  • Daily activities program
  • A variety of daily sports
  • Nightly entertainment
  • Selected non-motorized water sports (1 hour/day)
  • Live music
  • Room service
  • 214 spacious rooms
  • 4 restaurants
  • 1 bar
  • 3 pools
  • Lounge chairs and towels
  • Interconnecting pools
  • Snorkeling
  • Windsurfing
  • Kayaking
  • Tennis
  • Gym 
  • Spa (fee)
  • Scuba diving centre (fee)
  • Golf course nearby (fee) 
  • Deep-sea fishing (fee)
  • Convention facilities (fee)
  • Medical services (fee)

Superior Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Deluxe Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Balcony
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Sandos Suite

  • 1 King Bed in master bedroom
  • Air Conditioning
  • Balcony with Ocean and Lagoon View
  • Kitchenette
  • Living Room Area
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Lagoon Suite

  • 1 King Bed in Master Bedroom
  • Air Conditioning
  • Two Balconies with Ocean and Lagoon View
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Caribbean Suite

  • 1 King Bed in Master Bedroom and 2 Double Beds in Second Room
  • Air Conditioning
  • Large Ocean Front Terrace
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Three 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 4 people

Restaurants

Zango

  • Buffet for breakfast, A la carte for lunch and dinner
  • International

Seasons

  • A la carte for lunch and dinner
  • International (lunch) and Steakhouse (dinner)
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Gaijin

  • A la carte for dinner
  • Teppanyaki
  • Reservations required
  • Sleeveless shirts and sandals are not allowed

St. Trop

  • A la carte for dinner (open seasonally)
  • Caribbean
  • Sleeveless shirts and sandals are not allowed

Bars

  • Bar One Lobby bar


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Sandos Cancun Luxury Experience Resort offers the following Spa Del Mar facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Whirlpool baths
  • Cool immersion pools
  • Gym
  • Sauna
  • Solarium
  • Steam Room

Massages

  • Aromatherapy massage
  • Deep tissue massage
  • Prenatal massage
  • Hot stone massage
  • Sports massage
  • Therapeutic massage
  • Reflexology massage

Facial treatments

  • Anti-ageing facial
  • After sun facial
  • Hydrabalance facial
  • Men's facial
  • Sandos Natura organic facial

Wraps

  • Cacao wrap
  • Sea clay wrap
  • After sun wrap
  • Seaweed wrap

Other treatments

  • Manicure, pedicure
  • Hair removal
  • Make up
Spa Credit - Receive $50 or $100 in Spa Credits to use for your indulgences. Spa Credits are per room per stay. The amount can vary depending on your length of stay and room category. The services and products are at the discretion of the hotel. Not combinable with other promotions. All promotions are subject to change and availability. Some restrictions may apply. Valid for certain dates only. For more details, please inquire.


Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Cancun Luxury Experience Resort
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Cancun Luxury Resort
Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.