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Sandos Cancun Luxury Experience Resort

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Amazing resort to stay at in Cancun. The beach around this area is spectacular. However, be advised that the waves have a tendency to be really choppy and strong. It isn't advisable to swim around this area. Overall though the location of this resort is great. It's within close vicinity of the downtown core where there are shops and restaurants close by. The service in this resort varied. While the staff within the resort property are proactive in ensuring that you are getting what you need, the staff outside are not as attentive with their guests (although they still assist you, the service outside is a bit slower). The food options here are great. Both a la cartes and buffet items had a great variety.


Overview
Sandos Cancun Luxury Experience Resort is located on one of the most beautiful beaches, close to the main commercial centers of the Cancun Hotel Zone and offers the perfect blend of natural beauty, luxury and sophistication. The rooms are spacious and modern including luxurious suites with panoramic views to the Caribbean Sea and the Nichupte Lagoon.

Location: Directly on the beach in Cancun. Approximately 20 km from the Cancun airport.

Highlights
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Three swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • "Spa Del Mar"

tripadvisor Traveler Reviews
  • photo14deanna : Freehold, New Jersey
Great Resort

I'm sharing my experience at Sandos so that others will feel confident in picking this beautiful resort. All the staff were amazing, the food was great and we were blessed with excellent weather. My boyfriend and i went there from October 7th till October 12th. My only complaint was that i was the only one who didn't receive a rose at check in like everyone else, which isn't much to complain about! Every restaurant was great and had it's own charm. The thing i enjoyed the most was that they ask you before you are seated if you have any food allergies, which i do, I'm lactose intolerant. This saved me a lot from ordering things i counldn't have, Edgar the waiter from the Italian restaurant stopped me from consuming chicken that had dairy. The chef, Arturo even came out to greet us, which was extra nice. Our favorite restaurant was seasons, we went twice. Ask for the chocolate volcano..........with fire. Breakfast was at Zango, best waiter was Mario, he really got to know us and he was so great. The greeters at Zango, Diana & Melissa knew us by Nunes and knew my lactose allergy, it made us feel like they really knew us. Everyone there was just so nice and went out of their way for us, like Antonio who served us drinks at the pool. Yes, they serve you drinks and food by the pool and beach! There is also an amazing Hibachi restaurant where Daniel put an excellent show for us. Besides the amazing food and atmosphere there was great entertainment by Edwardo, Ernesto and Adam. They were funny and got you involved. There was plenty to do from beach volleyball, pool volleyball, pool side bingo, and cooking lessons by the pool. If you are hesitant to book this resort, don't be. I would love to go back. Defiantly a perfect getaway for relaxation and good times.

  • Gary H :
Excellence service from employees

I would like to give a big compliment to my hostess Melissa and server Jesus from Zango restaurant. They are nice and friendly. It was our pleasure to meet them. They make me feel I'm at home. I would love to stay longer if I could.

  • 2FrumLondon : London, Canada
A lovely week at Sandos Cancun

My wife and I had booked 9 days at this resort purposely to enjoy the ocean, beach and generally relax. As we arrived before our room was ready our luggage was stowed and we were invited to change and enjoy the restaurants, bars, etc. (all inclusive). During check-in we asked to change our room to one with a balcony (I believed I had requested that option on-line when I booked the trip) however we were informed it was a $250 upgrade! Well, we chalked this up to lesson's learned and booked the option. We did not regret this choice as we had a partial view of the ocean and beach and it gave us nice sunset views all week!Lunch at Zango was a la carte and we didn't think anything of this at the time however we came to find out later that only breakfast was buffet there, every other meal is served a la carte at all restaurants. Melissa was an awesome hostess all week! We had lunch at San Tropez which has any airy view of the beach and pool area. The food was Ok but not spectacular, which is generally our experience with these restaurants. The highlight at San Tropez is definitely the views and the pizza and panzerotti from the outdoor oven! Our room was clean, towels and other supplies were plentiful and this quality was consistently maintained all week. The mini-bar was stocked with water, pop, snacks and a few beers. These also were replenished daily.The beach is well maintained and we experienced no shortage of beds or loungers all week. Staff could provide covers for the beds and pillows however this service was inconsistent, on the other hand drink orders were often taken for those not wishing to take a short walk to either of the 2 bars close by. We never had any trouble getting towels replenished or being served drinks and water by the beach/ pool staff.The restaurants are a mixed lot for sure! The steak & Chinese restaurants were a big disappointment so after our first visit we did not return. The steak at the 'French' restaurant arrived appearing having been broiled and was only about 1/4" thick! The best reastaurant by far is Fratinis where Isidro, Vobani, Dany and Narikel looked after us very well! The gym was by far the best I have experienced at a resort; lots of different machines, plenty of towels and water. The only drawback was that it was far too hot so every workout was extra challenging!Overall we had a great experience however we cannot give Sandos a 5 due to the inconsistent food quality/ options and not keeping the vendors away from the guests on the beach. I understand this is likely public property but a lifeguard literally stood there while vendors constantly trawled among the sunbeds selling everything from sunglasses to cocaine.

  • lenriqueescamilla : Menifee, California
My wife and I visited Sandos alone for our 25 anniversaries

Our stay was better then we expected, It's a very clean hotel we got a great view from are room.The service is amazing, specially by Valente from seasons Daniel,the chef Artemio,Jessy,Farid. we also have great service at zango by Esteban and Silvia the hostess Diana ,Juan ,Wendy .we have amazing service at St .Trop the restaurant at the beach by Jose,German,Esteban the captain.also we have a great dinner at the Italian restaurant we enjoy the food an the service by Antonio.we really enjoyed the food at the hibachi restaurant.we want said thank you to all special to Valente ,Artemio,daniel you guys makes us field like a Kings

  • T S :
Great resort

Great resort with very friendly staff. Although the weather wasn't great (it rained most days) we still had a great time. The staff made sure we still enjoyed our stay by hosting various activities. The hotel was right on the beach which was very clean.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Unlimited a la carte breakfast, lunch and dinner
  • Unlimited selected international drinks
  • Snacks
  • Daily activities program
  • A variety of daily sports
  • Nightly entertainment
  • Selected non-motorized water sports (1 hour/day)
  • Live music
  • Room service
  • 214 spacious rooms
  • 4 restaurants
  • 1 bar
  • 3 pools
  • Lounge chairs and towels
  • Interconnecting pools
  • Snorkeling
  • Windsurfing
  • Kayaking
  • Tennis
  • Gym 
  • Spa (fee)
  • Scuba diving centre (fee)
  • Golf course nearby (fee) 
  • Deep-sea fishing (fee)
  • Convention facilities (fee)
  • Medical services (fee)

Superior Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Deluxe Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Balcony
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Sandos Suite

  • 1 King Bed in master bedroom
  • Air Conditioning
  • Balcony with Ocean and Lagoon View
  • Kitchenette
  • Living Room Area
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Lagoon Suite

  • 1 King Bed in Master Bedroom
  • Air Conditioning
  • Two Balconies with Ocean and Lagoon View
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Caribbean Suite

  • 1 King Bed in Master Bedroom and 2 Double Beds in Second Room
  • Air Conditioning
  • Large Ocean Front Terrace
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Three 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 4 people

Restaurants

Zango

  • Buffet for breakfast, A la carte for lunch and dinner
  • International

Seasons

  • A la carte for lunch and dinner
  • International (lunch) and Steakhouse (dinner)
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Gaijin

  • A la carte for dinner
  • Teppanyaki
  • Reservations required
  • Sleeveless shirts and sandals are not allowed

St. Trop

  • A la carte for dinner (open seasonally)
  • Caribbean
  • Sleeveless shirts and sandals are not allowed

Bars

  • Bar One Lobby bar


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Sandos Cancun Luxury Experience Resort offers the following Spa Del Mar facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Whirlpool baths
  • Cool immersion pools
  • Gym
  • Sauna
  • Solarium
  • Steam Room

Massages

  • Aromatherapy massage
  • Deep tissue massage
  • Prenatal massage
  • Hot stone massage
  • Sports massage
  • Therapeutic massage
  • Reflexology massage

Facial treatments

  • Anti-ageing facial
  • After sun facial
  • Hydrabalance facial
  • Men's facial
  • Sandos Natura organic facial

Wraps

  • Cacao wrap
  • Sea clay wrap
  • After sun wrap
  • Seaweed wrap

Other treatments

  • Manicure, pedicure
  • Hair removal
  • Make up
Spa Credit - Receive $50 or $100 in Spa Credits to use for your indulgences. Spa Credits are per room per stay. The amount can vary depending on your length of stay and room category. The services and products are at the discretion of the hotel. Not combinable with other promotions. All promotions are subject to change and availability. Some restrictions may apply. Valid for certain dates only. For more details, please inquire.


Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Cancun Luxury Experience Resort
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Cancun Luxury Resort
Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.