Sandos Cancun Luxury Experience Resort

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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  • Bonus
Our Opinion

Amazing resort to stay at in Cancun. The beach around this area is spectacular. However, be advised that the waves have a tendency to be really choppy and strong. It isn't advisable to swim around this area. Overall though the location of this resort is great. It's within close vicinity of the downtown core where there are shops and restaurants close by. The service in this resort varied. While the staff within the resort property are proactive in ensuring that you are getting what you need, the staff outside are not as attentive with their guests (although they still assist you, the service outside is a bit slower). The food options here are great. Both a la cartes and buffet items had a great variety.


Overview
Sandos Cancun Luxury Experience Resort is located on one of the most beautiful beaches, close to the main commercial centers of the Cancun Hotel Zone and offers the perfect blend of natural beauty, luxury and sophistication. The rooms are spacious and modern including luxurious suites with panoramic views to the Caribbean Sea and the Nichupte Lagoon.

Location: Directly on the beach in Cancun. Approximately 20 km from the Cancun airport.

Highlights
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Three swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • "Spa Del Mar"

tripadvisor Traveler Reviews
  • mtstoner9307 : Saint Paul, Minnesota
Great vacation

Our stay was fantastic at the Sandos Lifestyle Resort. We had great service at the pool, with our towels and seats reserved every morning from Alex Dioz. Our cocktails were always quick and delicious from Cassanova and Luis. We will be back for another relaxing vacation.

  • FrancineAQ : Chelsea, Canada
Good stay

Just came back from another 10 days at the Sandos. It was our 4th stay at this hotel in the last four years. I can definitely say that the staff at this hotel makes this hotel a great place to spend your holiday. We have in the last four years only met employees that make your stay enjoyable. Starting with Diana the hostess at Zango and our two waiters Jesus and Joel that went out of their way to meet our needs. A special thank you to Wendy at Bar One who also with a great smile greets you every night. A special mention goes out to Dulce for making sure everything was to our satisfaction. The only issue I had this time is that all restaurants did not have the wine selection that I prefer and is offered at the hotel. The hotel is very clean and the quality of the food is very good. Thank your Adam, Ernesto and Roxy for good humour everyday. It is surely not easy to please everybody day in and day out. Hope to see you all soon.

  • mrslippy2017 : Waterloo, Canada
Not what we expected

This hotel is older but clean. Room was average; no balcony, but cleaned well daily and turn down service too. All employees we encountered were friendly, and service was good. The food and alcohol were another story entirely. The bar at beach, near the pools ran out of gin, vodka and crown royal everyday. They would then substitute with something else, and not even tell you. Only when you tried to consume the drink, then you would find out it was not what you ordered. That can be dangerous for some people, due to allergies. The buffet for breakfast was very small, and limited. No bacon or sausage? The steak house has descriptions that do not match the food delivered after your order. Short ribs were a cheap cut of beef, no ribs involved? Meat was always under cooked (blue, not even rare). Best meal was at Gaijin, and that was very average. The cooking classes had the best food at lunch. Entertainment team were very engaging, but sometimes too loud. Lots of activities, if that's what you are looking for. The furniture, both inside and out, is old and needs replacement. Overall, we will not return, as the product does not match the price, or description of resort. Would not recommend to family or friends.

  • Finn S :
Sandos Cancun Lifestyle Resort

Don’t go to Sandos Cancun Lifestyle Resort, entertainment has taken over the hotel and management has totally lost control and the feeling for customer satisfaction.My wife and I check ind November 4 and was there until November 16, but already after two days I tried calling Expedia in that hope that we could change hotel.The issue with Sandos Cancun Lifestyle Resort is several thinks, but most important is that entertainment totally has taken over the hotel playing really loud music over the pool array the whole day trough. We knew from booking the hotel that they advertised playing all kind of music with something they call “Rhythm experience” and we like different kinds of music. But what we experience was music played over 100dB measured on my iPhone, and most of the tie disco remixed music with a strong bass rhythms, most suitable to a discotheque. We tried a couple of times to to explain the hotel management that we was not satisfied and we could hear that people around us was complaining also. There was many older citizens and people with book readers and I think it is a disrespectful behavior from the hotel management, to allow this to happened.Even when they daily was “forcing” us listing to bingo or cooking lessons it was done with a self-absorbed person from entertainment and still with volume level between 90-100dB. Some days even the different entertainment activities was competing with music in the bar/restaurants.We have been all over the world normally booked on 4-5 star hotels. Sandos Cancun Lifestyle Resort suppose to be a 4 dot something star hotel, but we would rate this hotel with much much less stars. The food selection and quality is maybe on a good day, on the level of maybe 2-3 star. We experience on one of the restaurant where booking was mandatory and meeting time stated important, that the servant keep us waiting for 20 minutes before he closed the doors and started and by that time the first guests has left. Because the servant was continuous making jokes with guests in a way that we all felt unpleasant and he was even making jokes that now we was going to eat mouse, dog and cat, not something you would expect on a high star hotel where people dress up and look forward to a nice dinner. During our stay some restaurant was closed like one bar, and we experience only to be able to eat at one restaurant 1 out of 5 attempts to enter, giving us the feeling that if the food is bad enough and the possibilities of getting a table is difficult enough, people seek outside of the hotel for diner, but on the other hand that is cheaper for Sandos Cancun Lifestyle ResortI must also state that this is the first time in my maybe more that 100 different hotel stays, that the only reel option for dinner was pizza in what is only a cafeteria.We been in Caribbean many times and been in Mexico twice. We where in Cancun tree yes ago in Hotel Live Aqua a really 5 star hotel. So we could know the standard to expect also from a Mexico hotel and our recommendations is: don’t spend your money on Sandos Cancun Lifestyle Resort we would recommend; go for another Hotel, even throws it will cost you free dollars more, because it is a waste of good vacation otherwise.

  • Dani Z :
Enjoyed my stay!

After traveling to Cancun multiple times and staying at a variety of resorts, I'm happy to share that Sandos was by far my favorite. From the moment my family and I walked into the lobby the staff greeted us with open arms and checked us in quickly and efficiently. The entire resort is beautiful, clean, and comfortable. I spent most of my time outdoors soaking up the sun by the many pools as well as the beach. My favorite part was the cabanas, they were cozy, clean, and perfect for those getaway photos! The beach itself was immaculate and to make it better the waiters serving food and drinks for all the guests were so kind. Each employee made sure we were well-taken care of! I wanted to thank Antonio especially for remembering all our favorite drinks. I couldn't have asked for anything more. The restaurants: Zango, Bar One, Gaijin, St. Trop, and Seasons served delicious food and drinks. I'm a vegetarian and I was happy to have options within all the restaurants. I noticed that they paid extra attention to people who had allergies and specific food limitations. For example, within St. Trop the food had clear labels allowing guests to see what kind of products are cooked in the dish. It was very helpful and I also wanted to thank Diana and Melissa for their excellent service and friendly conversation. As far as activities go, there was something to do every day! Each evening I would receive a paper called "Sandos Lifestyle News" which detailed activities and their location and time as well as the weather. Some of the many activities included beach volleyball, water volley, cooking lessons, water aerobics, and much more. The entertainment team who consisted of Eduardo, Roxy, Adam, and Ernesto were very welcoming and friendly. They made sure everyone enjoyed their time during each activity and had such a positive and enthusiastic atmosphere about them all. They were truly a fantastic team!Overall, my family and I enjoyed our stay immensely and would love to come back again soon!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Unlimited a la carte breakfast, lunch and dinner
  • Unlimited selected international drinks
  • Snacks
  • Daily activities program
  • A variety of daily sports
  • Nightly entertainment
  • Selected non-motorized water sports (1 hour/day)
  • Live music
  • Room service
  • 214 spacious rooms
  • 4 restaurants
  • 1 bar
  • 3 pools
  • Lounge chairs and towels
  • Interconnecting pools
  • Snorkeling
  • Windsurfing
  • Kayaking
  • Tennis
  • Gym 
  • Spa (fee)
  • Scuba diving centre (fee)
  • Golf course nearby (fee) 
  • Deep-sea fishing (fee)
  • Convention facilities (fee)
  • Medical services (fee)

Superior Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Deluxe Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Balcony
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Sandos Suite

  • 1 King Bed in master bedroom
  • Air Conditioning
  • Balcony with Ocean and Lagoon View
  • Kitchenette
  • Living Room Area
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Lagoon Suite

  • 1 King Bed in Master Bedroom
  • Air Conditioning
  • Two Balconies with Ocean and Lagoon View
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Caribbean Suite

  • 1 King Bed in Master Bedroom and 2 Double Beds in Second Room
  • Air Conditioning
  • Large Ocean Front Terrace
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Three 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 4 people

Restaurants

Zango

  • Buffet for breakfast, A la carte for lunch and dinner
  • International

Seasons

  • A la carte for lunch and dinner
  • International (lunch) and Steakhouse (dinner)
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Gaijin

  • A la carte for dinner
  • Teppanyaki
  • Reservations required
  • Sleeveless shirts and sandals are not allowed

St. Trop

  • A la carte for dinner (open seasonally)
  • Caribbean
  • Sleeveless shirts and sandals are not allowed

Bars

  • Bar One Lobby bar


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Sandos Cancun Luxury Experience Resort offers the following Spa Del Mar facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Whirlpool baths
  • Cool immersion pools
  • Gym
  • Sauna
  • Solarium
  • Steam Room

Massages

  • Aromatherapy massage
  • Deep tissue massage
  • Prenatal massage
  • Hot stone massage
  • Sports massage
  • Therapeutic massage
  • Reflexology massage

Facial treatments

  • Anti-ageing facial
  • After sun facial
  • Hydrabalance facial
  • Men's facial
  • Sandos Natura organic facial

Wraps

  • Cacao wrap
  • Sea clay wrap
  • After sun wrap
  • Seaweed wrap

Other treatments

  • Manicure, pedicure
  • Hair removal
  • Make up
Spa Credit - Receive $50 or $100 in Spa Credits to use for your indulgences. Spa Credits are per room per stay. The amount can vary depending on your length of stay and room category. The services and products are at the discretion of the hotel. Not combinable with other promotions. All promotions are subject to change and availability. Some restrictions may apply. Valid for certain dates only. For more details, please inquire.


Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Cancun Luxury Experience Resort
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Cancun Luxury Resort
Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.