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Sandos Cancun Luxury Experience Resort

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Amazing resort to stay at in Cancun. The beach around this area is spectacular. However, be advised that the waves have a tendency to be really choppy and strong. It isn't advisable to swim around this area. Overall though the location of this resort is great. It's within close vicinity of the downtown core where there are shops and restaurants close by. The service in this resort varied. While the staff within the resort property are proactive in ensuring that you are getting what you need, the staff outside are not as attentive with their guests (although they still assist you, the service outside is a bit slower). The food options here are great. Both a la cartes and buffet items had a great variety.


Overview
Sandos Cancun Luxury Experience Resort is located on one of the most beautiful beaches, close to the main commercial centers of the Cancun Hotel Zone and offers the perfect blend of natural beauty, luxury and sophistication. The rooms are spacious and modern including luxurious suites with panoramic views to the Caribbean Sea and the Nichupte Lagoon.

Location: Directly on the beach in Cancun. Approximately 20 km from the Cancun airport.

Highlights
  • Free wifi throughout hotel
  • Room service 24 hours a day
  • Three swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • "Spa Del Mar"

tripadvisor Traveler Reviews
  • sivan d :
Nice hotel

Pros:- Stuff is awesome, super friendly - Good food, mostly in the buffet restaurant- Wifi works well in the rooms- Great pool, beautiful beach- Great gym, Especially the Yoga classes that were awesome!!!!! - Great mini bar!!Cons:- The bed is not comfortable: it's too soft and pillows are so high... we didn't had a decent sleep during our stay... - The water pressure in the shower was really (!!!) low...Hope that helps!

  • FadiaSchoett : Miami, Florida, United States
Outstanding customer service

I took my son to this hotel last week as a high school graduation gift, the level of customer service is sick... I have been in luxurious really expensive hotels around the world and specially in the Caribbean and this hotel, considering its price, was really impressive. All staff members from cleaning to waiters to concierge are on the highest standards of customer service I have experienced. Premises were always clean, pool size is enough. Highlight for me was a 24/7 room service, worked super for us as my son came back from party every night starving and got food at whatever time he wanted. Also we could get food while sitting at the beach or the pool (awesome). They have nice entertainment for an hour or so around 9/10, outstanding quality of singers, I am sorry I forgot to right the name of one particular lady singer, not only super talented but also her show was very amusing. I had also the Divas Show, 3 ladies with a very good show as well, impressive talent for what this hotel charges per night, superseded all my expectations. Entertainment team overall really good. Food level was above average, Gajun restaurant was good, first night not so much but the second night we had chef Efrain and it was delicious. We went to the steak house... everything was good except for the stakes... We also ate at the Italian, with some flows but again, for an all inclusive resort at this price range was fair enough. I have one complain only for the entire week, I called room service and a lady called Cecilia was not very nice, pretty rude I have to add.. I tried to get my sandwich with onion rings but she insisted that I could only get them with one particular burger... which for a hotel like this, and the level of customer service we experienced was kind of.... nonsense... but ok. Now, on the not so high note, and just as a constructive criticism, the room had a nice, pretty good size bathroom but when we run the water both in the sink and in the shower, a pretty bad smell came out (sewer kind of) I think this is an easy fix and I suggest it gets taken care of (mine was room 606) Other than that, I have to say this was a great hotel, loved it, would totally recommend it and you get much more than what you pay for. Give it a chance, you wont regret it.

  • Erin M :
Amazing trip with my husband and our friends!

My husband and I stayed at Sandos for 8 nights and every day got better and better. We went with another couple who stayed 6 nights and we had an absolute blast. The pools and beach were amazing. And the pool/beach cabanas were so nice and comfortable. The food was delicious, even the poolside restaurant was great. Our room and housekeeping was above and beyond my expectation. We had an amazing view of the ocean. The only thing the resort needs is a swim up bar!! The service can be slower at times but besides that the service was good. One of my favorite things about this resort were the employees. Every day they had something fun to do and got everyone to join in. Beach volleyball, pool volleyball, water aerobics, cooking demonstrations, casino night, shows and more!! Our favorite employees who became our friends were: Erik - Bartender/Server (He was the best, super nice and really took care of us during our stay!!) Felix - (Awesome DJ, super nice)Ernesto (Super friendly and nice! He got everyone involved with outside activities - super fun!!)Eduardo Arturo (Did a great job with the cooking classes, super funny and nice!)Jose Luis - Spa Artemio - (Always has a smile on his face)Adam - (Awesome aerobics/activity instructor. So enthusiastic and funny)Regina - Casino Night (So much fun!) I will definitely recommend Sandos to anyone who is interested in traveling to Cancun. I would LOVE to come back to this resort in the future!! Thank you to all who made our stay amazing!!! Erin M.

  • gogeafrica : Washington DC, District of Columbia
Very Poor Customer Service

The resort itself is beautiful but we received terrible customer service all through our stay. We had to ask multiple times for things such as extra towels or covers in our room. Service at the restaurants were nothing to write home about, we always waited so long to get our foods. In addition, every time we went out and came back to the hotel we were constantly harassed about not having our bracelets even though at check-in we were told we didn't need to have them on, as long as we were able to return them at check-out.

  • Dana M :
Excellent stay

Our stay at Sandos completely exceeded our expectations. We arrived on Friday and our butler Ulises was amazing for our entire stay. Miguel in St Trop took care of us many nights when we chose to eat by the beach instead of inside with reservations. When a large group showed up late into our stay and delayed service by the pool, they quickly compensated by bringing in additional staff and quickly corrected the situation and made us feel very appreciated and welcomed. We look forward to coming back!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Unlimited a la carte breakfast, lunch and dinner
  • Unlimited selected international drinks
  • Snacks
  • Daily activities program
  • A variety of daily sports
  • Nightly entertainment
  • Selected non-motorized water sports (1 hour/day)
  • Live music
  • Room service
  • 214 spacious rooms
  • 4 restaurants
  • 1 bar
  • 3 pools
  • Lounge chairs and towels
  • Interconnecting pools
  • Snorkeling
  • Windsurfing
  • Kayaking
  • Tennis
  • Gym 
  • Spa (fee)
  • Scuba diving centre (fee)
  • Golf course nearby (fee) 
  • Deep-sea fishing (fee)
  • Convention facilities (fee)
  • Medical services (fee)

Superior Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Deluxe Room

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Balcony
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • 32inch Flat Screen with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Sandos Suite

  • 1 King Bed in master bedroom
  • Air Conditioning
  • Balcony with Ocean and Lagoon View
  • Kitchenette
  • Living Room Area
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Lagoon Suite

  • 1 King Bed in Master Bedroom
  • Air Conditioning
  • Two Balconies with Ocean and Lagoon View
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Two 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 3 people (3 adults or 2 adults and1child or 1 adult and 2 children)

Caribbean Suite

  • 1 King Bed in Master Bedroom and 2 Double Beds in Second Room
  • Air Conditioning
  • Large Ocean Front Terrace
  • Kitchenette with Dining Table
  • Living Room Area with 2 Sofas
  • Bathrobes and Slippers
  • Separate Tub and Shower
  • Marble Bathroom
  • Scale
  • Coffee Maker
  • Laptop-Size Safe
  • Fully Stocked Minibar
  • Iron and Ironing Board
  • Clock Radio with Alarm
  • High Quality Linens
  • Hair Dryer
  • Telephone
  • Three 32inch Flat Screens with Satellite
  • Ocean and Lagoon View
  • WiFi 
  • Maximum Occupancy 4 people

Restaurants

Zango

  • Buffet for breakfast, A la carte for lunch and dinner
  • International

Seasons

  • A la carte for lunch and dinner
  • International (lunch) and Steakhouse (dinner)
  • Dress code is dressy casual (long trousers and t-shirts with sleeves for gentlemen)

Gaijin

  • A la carte for dinner
  • Teppanyaki
  • Reservations required
  • Sleeveless shirts and sandals are not allowed

St. Trop

  • A la carte for dinner (open seasonally)
  • Caribbean
  • Sleeveless shirts and sandals are not allowed

Bars

  • Bar One Lobby bar


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Sandos Cancun Luxury Experience Resort offers the following Spa Del Mar facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Whirlpool baths
  • Cool immersion pools
  • Gym
  • Sauna
  • Solarium
  • Steam Room

Massages

  • Aromatherapy massage
  • Deep tissue massage
  • Prenatal massage
  • Hot stone massage
  • Sports massage
  • Therapeutic massage
  • Reflexology massage

Facial treatments

  • Anti-ageing facial
  • After sun facial
  • Hydrabalance facial
  • Men's facial
  • Sandos Natura organic facial

Wraps

  • Cacao wrap
  • Sea clay wrap
  • After sun wrap
  • Seaweed wrap

Other treatments

  • Manicure, pedicure
  • Hair removal
  • Make up
Spa Credit - Receive $50 or $100 in Spa Credits to use for your indulgences. Spa Credits are per room per stay. The amount can vary depending on your length of stay and room category. The services and products are at the discretion of the hotel. Not combinable with other promotions. All promotions are subject to change and availability. Some restrictions may apply. Valid for certain dates only. For more details, please inquire.


Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sandos Cancun Luxury Experience Resort
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sandos Cancun Luxury Resort
Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 Hotel Zone, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.