Sun Palace

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Our Opinion

An amazing hotel for those looking for a romantic getaway in Cancun. The Sun Palace is known for its romantic ambiance. While the rooms are a bit dated in decor, it is still well maintained and always cleaned. The views from the rooms are incredible. You're always guaranteed to have an ocean view room when you book at this resort. The staff here are amazing in ensuring that you are served in a prompt manner. For those who are looking for a more intimate experience, the Sun Palace offers barely more than 200 suites. It can be ensured that your stay will be a quiet one. Good food options when it comes to the buffet. Better options though lie with the a la cartes. The best thing that this resort offers is the beach. It's one of the best in Cancun.


Overview
A tranquil and casually elegant escape! The beautiful couples-only Sun Palace is a resort with world-class facilities, appetizing restaurants, and incredible hospitality & service. You will be greeted with a welcome sparkling wine cocktail, and arrive in your room to have pastries and soak-in the breathtaking views of the ocean.

Location: On the beach in Cancun's hotel zone, 30 minutes to downtown, 15 minutes from the airport.

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Four pools
  • Free wifi throughout hotel
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • shanny2017 :
Relaxation

The view from the room was breathtaking- ocean, pool and down the coast. We were impressed with the room from the first step inside. The food was fantastic, always fresh and a great variety. All of the staff we came in contact with were friendly and helpful. There were activities by the pool that you could participate in or just relax with the beverage of your choice. The swim up bar was a fun place to hang out and meet other guest. We enjoyed the resort as well as going into town for some local flavor and went on a couple excursions. Loved everything about our week at Sun Palace.

  • N9896FXchrise :
Excellent

Thank you Sun Palace for an amazing stay at your resort From the minute we walked through the door the service was amazing So nice to deal with smiling happy employees The vibe is awesome The resort is a good size and their was always some Sort of nightly entertainment as well as fun activities during the day I can't say enough about the service especially from the Server on the beach all were good But Abimeal stood out He was Top Notch The rooms were clean and in good condition the bar was always stocked The food was good But the icing on the cake was the Beautiful Beach area And of course Having that awesome server Abimeal always smiling and making sure our glasses were never empty and our stomachs always full Thank you top notch We will return sooooon!!!

  • Malie021 : London, United Kingdom
Great stay would go again!

We stayed here for a week and we loved it! All of the staff were excellent and really looked after us. The accommodation was great and well maintained. Excellent choice of food and drinks here. A special thank you to Alfredo and Edgar for providing us with a some beautiful vegetarian dishes.

  • cancunaholic10 : Bennettsville, South Carolina
Sun Palace...How can it STILL be so FANTASTIC???

My wife and I recently had the privilege to spend a glorious 15 days at our Cancun home, with our Sun Palace family! We travelled July 1st through July 16th. As the title of this review suggests, we have been to Sun Palace more than once! This trip was the 17th time that we have had the great fortune to be in he company of a wonderful group of friends that we truly consider to be our family! Each and every time we enter the wonderful lobby, with a cold towel around our necks, flowers in one hand and champagne in the other, enjoying the wonderful smell of eucalyptus, it is as if we have walked into a family reunion with embraces, kisses, pictures, and conversations. You see.....these people ARE OUR FAMILY and we love them from the bottom of our hearts! Now for our review. Many things make Sun Palace a great place to vacation....but the very obvious reason is the wonderful, eager to serve, staff that awaits you there! Each and every one of them strive for excellence and they hit the mark! Pampering beyond belief! So helpful and friendly! Always with a smile on their face, a friendly "Hola" as you pass in the hallways, and when you respond to them with a "thank you" or "gracias" you in return will recieve "It's my pleasure"! Imagine that!! My pleasure!! The Sun Palace is guided by General manager Mr. Pablo Winkler. Pablo is very engaging with the visitors as you will see him strolling around the property, possibly watching a few minutes of a pool volleyball game, checking in on the restaurants and making sure that thigs are operating smoothly. If you see him and have a chance...walk up to him and shake his hand. He will love that you took the time, and in our opinion, for the job that he does, he deserves it.There are 4 restaurants in Sun Palace. Italian, Mexican, Thai, and an outside grill called "The Steak". All of them are just wonderful!! Also for breakfast there is a HUGE buffet set up in the Mexican restaurant that is to die for!! There are snacks in the lobby bar all during the day, you can order food out by the pools and on the beach and get service with a smile!! Remember....."It's my pleasure"!There is nightly entertainment here as well! You can see an awesome fire show on the beach, a wonderful Michael Jackson show, a Circus show, be part of a fantastic Chef's dinner, show off you singing talents with Kareoke, enjoy super groups such as The Jersey boys, concerts on the beach with the house band, get involved with games such as Anything can happen and a welcome party, and even spend the night playing Jenga, connect 4 and backgammon.There ia an entertainment team working all day to make sure you are having a blast. This team will play pool volleyball, beach volleyball, water polo, bingo and guessing games with you. They will teach you how to salsa and play friendly card games with you also. They also are a huge part of the nightly entertainment you will enjoy, A huge shout out to Augustine, Tony, Nayeli, Pedro, Omar and Aaron. You guys are the best!!The waitstaff here are the very best that you could ask for. Bear with me but I need to mention as many as I can. Jesus, Rodolpho, Daliah, Jorge, Enrique, Chantal, Ededino, Abi, Jose Daniel, Eleterio, Leslie, Karina, Estrella, Abel, Aury, Ana (loved her lipstick), Carlos, Roger, Jussif, Abraham, Silvio and another very sweet server around the pool during the day that sadly we can't remember her name. We believe she was in training and trying very, very hard!! She had the sweetest smile and cutest litle giggle. Her english improved every day!!There are drinks a plenty here!! So very good, made by a special grooup of bartenders!! Mi Amigos!! Thanks to Rene, Jose Luis, Juanito, Norberto, Armondo, Angel, Ramon and Paul!!The area managers are all superb!! Thanks to Ricardo, Omar, Jose Luis, Manuella, Effrim, Mario, Marisol and Pamela.A special thanks to head resort Chef Mr. Edgar Poot!! Edgar does an outstanding job!! Can you just imagine being in charge of ALL of the food served at this resort!! Great job Edgar!There is an awesome group of guest service people that will help you with your every want and desire. They will help you plan your vacation and help with any issues that arise. Thank you to Teresa, Arturo, Michael, Felipe, Fernanda, Nancy, Daniella, and Aranza.We would love for anyone that is looking for a Cancun vacation place to please go look at our many reviews of Sun Palace. Believe what we have written! If we were not reporting the truth....why would we go back time after time?? 17 to be exact!Well......I guess it is time to close. Dear Sun Palace family, we miss you terribly and we talk about you often. Wondering how you are doing, etc. Often times we will ask each other.."Wonder what they are doing at Sun Palace now??" Our hope is that you are all doing wonderfully and we pray that you will all be healthy and happy until we see you again!! Gracias por todos!!!We will see you in siete meses, dos semanas, tres dias, trece horas......and counting con abrazos y besos!!!!!!!Eddie and barb

  • Nicola R :
A lovely hotel, just needs some improvements!

We recently visited this hotel for two weeks for our honeymoon! Our wedding was on the 22nd of July and we arrived on the 25th. Like previous reviews have said, we were grateful for the short journey from the airport to the hotel as it was one of the first stops. We were then greeted with a refreshing drink and a cold towel which was a relief as it was so hot! I also got a pretty little flower, which was a nice touch!We decided to upgrade to concierge level as we were offered it at a discounted price - it meant that the view was better and that we had a private area on the beach as well as other amenities and we felt it was worth it! However, we previously received a 'honeymoon' band and we found that when we upgraded, absolutely nothing 'special' was done for us for our honeymoon. No champagne, flowers on the bed, special dinner, well wishes or anything, which made us really disappointed. We spoke to couples just before we left who had gotten these treats, yet it seemed that because we upgraded, none of this happened to us. I understand that resorts like Sun Palace get honeymooners everyday but we really expected to be treated a little differently from everyone else. This I would say is my main disappointment. Especially because we paid for a dinner on the beach and discovered that it wasn't a 'honeymoon' dinner but instead a romantic one...I am not sure if the honeymoon one had to be paid for but it included a little rose and a more secluded area on the beach. Again, a minor thing but it would have made all the difference to me.Upon arriving at the hotel, we just felt a little lost and misinformed. It took us about a week to actually find our feet. I think it would be good for the staff to inform you of the restaurant areas and what you can book upon arrival as we were a bit clueless and some of the staff found it a bit difficult to understand our Scottish accent when we did enquire about things (we're used to that though haha!)The hotel itself though is beautiful. With beautiful rooms and infinity pools. The beach is well looked after and isn't crowded which is a dream come true! The hotel staff are friendly and attentive, no matter where you are they are always asking if you'd like another drink or if they can be of service, without the expectation of a tip (but they fully deserve any tip given to them!!!) The entertainment team work really hard to include everyone and ensure that everyone's having a good time! Water volleyball, bingo, karaoke and dancing were some of our favourites! A big shout out to Chocolate (Agustin - not sure if that's the right spelling!) who was our favourite entertainer! So funny, kind, approachable and easy to talk to! We enjoyed his dj-ing with Omar and Karaoke night too! He is definitely one of the best entertainers in Sun Palace! We miss him already! With regards to the food there are four restaurants.The Thai Restaurant - 10/10 Amazing! Our favourite restaurant! Food was delicious and flavoursome! The Italian Restaurant (A la Carte and men must wear trousers to dine there) - 8/10 Some delicious dishes, the menu could do with some more variety...The Steak Outdoor Restaurant - 7/10 Delicious, chargrilled food with a good selection, although personally I would have liked more sides and salad options, like pasta etc as it just seemed a bit too 'meat' focused (and I'm not vegetarian, I just like sides and carbs haha!)The Mexican A la Carte Restaurant) - 4/10This surprised me a lot as I was looking forward to some Mexican, home grown food and was disappointed that it was an a la Carte restaurant! Burritos, enchiladas, fajitas, quesadillas, churros are non existent here, instead bland, small portions of food are served in the attempt to fit into the A la Carte theme. The menu also didn't offer much choice and my husband, who loves seafood and food in general, also didn't rate this place! We could tell it wasn't popular as the holiday progressed as it was never busy. Such a shame, I really think they should rethink this place!There is also the snack bar by the pool (10/10) and a buffet lunch (10/10)We didn't use much of our 'resort credits' as things seemed overpriced just so that you could pay the percentage when using your resort credits...Overall, we very much enjoyed our stay here and would most likely return. It is perfect for a relaxing, chilled out getaway I a beautiful and peaceful setting. It is quite a bit away from the main 'strip' of Cancun which we enjoyed, but if you are looking for somewhere a bit more lively then this hotel isn't for you.It was just the lack of 'special' treatment that we expected for it being our honeymoon!We would come back for Chocolate and Omar alone though! And the cocktails, pool, beach and view!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic and select International drinks from 10am-1am
  • Small pastries and welcome sparkling wine drink upon check-in
  • Lounge chair and towels (pool/beach)
  • Non-motorized watersports at Marina:
  • Kayaking
  • Pedal boats
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Aerobics
  • Daily activities
  • Nightly entertainment
  • Theme parties
  • 252 Junior Suites
  • 4 restaurants (Mexican, Italian)
  • Snack bar
  • Oriental lounge with snacks a la carte
  • 3 Bars including  Swim-up bar 
  • 4 pools
  • Lit tennis court
  • Fitness centre
  • Gift shops
  • Beauty salon
  • Sauna and steam bath
  • Massage service (fee)
  • Dry cleaning/laundry services (fee)
  • Car rental
  • Doctor on call 24 hours (fee)

Deluxe 

  • Maximum Occupancy 2 people
  • Resort view
  • Balcony with table and chairs
  • Individually controlled air-conditioning
  • Telephone
  • Hair dryer
  • Bathrobe & Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Farouk bath amenities
  • Iron & Ironing board
  • 1 King bed
  • Double whirlpool tub
  • LCD flat screen satellite TV
  • CHI professional hair dryer
  • CHI professional hair straightener

Superior Deluxe 

  • Maximum Occupancy 2 People
  • Ocean view
  • 1 King bed
  • Double whirlpool tub
  • Balcony or terrace
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • Farouk bath amenties
  • Bathrobe and Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer
  • CHI professional hair straightener

Junior Suite 

  • Maximum occupancy 2 people
  • Ocean view
  •  Air-conditioned
  • Telephone
  • Bathrobe and Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • Iron & Ironing board
  • 1 King bed
  • Radio alarm clock with iPod docking station
  • Balcony
  • Wireless Internet service
  • CHI professional hair straightener
  • Double whirlpool tub
  • Flat screen LCD TV
  • Farouk bath amenties
  • In-room safe
  • Voicemail
  • Shower
  • CHI professional hair dryer

Grand Level

  • Maximum occupancy 2 people  
  • Oceanview
  • 1 King bed
  • Double whirlpool tub
  • Seating area
  • Balcony with table & chairs
  • In-room welcome bottle of wine upon arrival
  • Private bath/shower
  • L'Occitane bath amenities
  • Bathrobes and slippers
  • Liquor dispenser contains premium brands
  • In-room snacks include chips, chocolates, peanuts & crackers
  • Aromatherapy and pillow menu
  • Exclusive beach bag (one per room/per stay)
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Lavazza coffee maker imported from Italy
  • DVD player
  • CD player
  • iPod docking station
  • Direct dial telephone
  • Alarm clock radio
  • Wireless Internet service
  • LCD TV with satellite
  • Purified water
  • Private check-in and check-out
  • Mini-bar contains sodas, bottled water, juices, domestic & imported beers
  • "Special Menu" 24-hour room service with select items from their restaurants
  • Turndown service
  • CHI professional hair straightener
  • Ironing board
  • Early check-in /Late check-out (upon request and subject to availability)
  • CHI professional hair dryer

Concierge Level

  • Maximum occupancy 2 people
  • 1 King bed
  • Seating area
  • Double whirlpool tub
  • Balcony with table & chairs
  • Liquor dispenser contains premium, upgraded brands of liquor:Bacardi White Rum, Jose Cuervo Tequila, J&B, Whisky & Barton Vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • DVD player
  • CD player
  • Purified tap water
  • L'Occitane bath amenities
  • Bathrobe
  • Slippers
  • Aromatherapy menu
  • Two (2) 25 Minute Massage at the Beach or treatment rooms (location varies)
  • Exclusive beach bag (one per room/per stay)
  • Private beach lounge chair area with waiter service
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso coffee machine
  • Direct dial telephone
  • Alarm clock with iPod docking station
  • Iron & Ironing board
  • Wireless Internet service
  • 24-hour room service from select restaurants to create a "Special Menu"
  • Private candlelight dinner at select locations (once per stay)
  • Nightly petit fours
  • Turndown service
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-out & early check-in (subject to availability)
  • CHI professional hair dryer
  • CHI professional hair straightener

Restaurants

The Steak

  • Buffet for dinner
  • Steak and Seafood

La Tratto

  • A la carte for dinner 
  • Italian
  • Dress code is dressy casual (long trousers and collared shirts are required for gentlemen)

El Alamo

  • Buffet for breakfast and lunch, A la carte for dinner 
  • Internatioanl/Mexican
  • Dress code is casual, however footwear and shirts with sleeves are required for gentlemen

Snack Area

  • Snack bar

Bars

  • Wet Swim-up bar
  • Pool Bar
  • Lobby Bar


Sun Palace Cancun offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Gym
  • Sauna 
  • Steam room

Massages

  • Holistic massage
  • Citrus massage
  • Aromatherapy massage
  • Kukulcan Mayan massage
  • Herbal massage
  • Hot stone massage

Facial treatments

  • Refreshing facial
  • Stabilizing facial
  • Ceutical facial
  • Vitamin C facial

Wraps

  • Seaweed wrap
  • Chocolate wrap
  • Chaya sun soothing wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair removal
  • Make up
  • Hair styling

Stay at 1, play at all! - Receive unlimited access to all the facilities at the nearby sister resorts - Cozumel Palace, Isla Mujeres Palace (couples only 18yrs+), Moon Palace Golf & Spa Resort, Playacar Palace and Beach Palace including restaurants, bars, activities and entertainment. Transfers are not included.

Honeymoon and Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sun Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sun Palace
Blvd. Kukulcan Km 20 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.