This site requires JavaScript. I will only be visible if you have it.

Sun Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

An amazing hotel for those looking for a romantic getaway in Cancun. The Sun Palace is known for its romantic ambiance. While the rooms are a bit dated in decor, it is still well maintained and always cleaned. The views from the rooms are incredible. You're always guaranteed to have an ocean view room when you book at this resort. The staff here are amazing in ensuring that you are served in a prompt manner. For those who are looking for a more intimate experience, the Sun Palace offers barely more than 200 suites. It can be ensured that your stay will be a quiet one. Good food options when it comes to the buffet. Better options though lie with the a la cartes. The best thing that this resort offers is the beach. It's one of the best in Cancun.


Overview
A tranquil and casually elegant escape! The beautiful couples-only Sun Palace is a resort with world-class facilities, appetizing restaurants, and incredible hospitality & service. You will be greeted with a welcome sparkling wine cocktail, and arrive in your room to have pastries and soak-in the breathtaking views of the ocean.

Location: On the beach in Cancun's hotel zone, 30 minutes to downtown, 15 minutes from the airport.

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Four pools
  • Free wifi throughout hotel
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • ElecticLemonade : Los Angeles
Another outstanding stay at SUN

Let’s see where do I start?!?! Let’s start at the SUN PALACE mat they have outside the front door to the resort. That mat should really say, Welcome Home … because that is exactly how you feel at Sun – you feel like family. Cheery smiles and hellos from every staff member you meet, pass or speak too =)This is was our 2nd stay at Sun – first time was for our engagement and this last trip for our honeymoon. Two major events we’ve enjoyed at this resort. I can’t express how much I love it. Everything about this place is great. The food, drink, rooms, service levels, grounds and especially the staff. The staff is what makes this place AMAZING! A few people, I would like to mention that helped to make our stay memorable. Jose (Paul) bartender – Humberto bartender – Angel bartender - Salma Concierge assistance in front lobby – Dany waiter outside pool/beach area – Victoria Concierge room service delivery/waiter for our private dinner – Alfredo morning grill cook – Ricardo manager outside wet/dry bar – Fresia and Yesenia morning hostess at Alamo although during our stay Yesenia was promoted to front desk check in – Aurelia Italian restaurant waitress – Jose Alamo morning grill cook also – Omar Alamo morning manager and last but not least Pablo the GM. He was very friendly and helpful throughout our stay. He even gave me a small lesson on caramel or as it’s called in Cancun “cajeta” during my stay which I found very interesting. These were just a few of the many who made our trip fantastic =)If you want to be pampered, spoiled and just enjoy a fabulous time this resort is for you. There is a quiet pool and a activities pool so that gives you the option to play or relax, the beach is gorgeous and the activities crew is there to get everyone involved. We enjoy the “adults only” atmosphere at this resort and since it is a smaller resort – the personal touch is there =) With any resort … along with all the amazing things there are a few things I might suggest for improvement. We used the pool daily and enjoyed it but it’s getting a little dated and could use some updating, we wish there were 2 lobby bars for the evening. Maybe one with activities and one without. Give guests an option at night for cocktails (there is the Thai bar on the 1st floor – but only weather permitting and it’s a small area), would love to see a buffet option at night or maybe different evening snacks in the lobby bar (not so many sweets and maybe more finger foods perhaps) and the last thing would be every few weeks the staff is rotated (bartenders / waiters etc.) key bartenders i.e. Paul/Humberto/Angel need to remain at the busier locations – having them in the back of restaurants making drinks and having less experienced bartenders at the lobby bar at night or pool bars during the day brings service levels down in my opinion. Although worth mentioning these are minor things.I would highly recommend this resort to anyone …. We enjoyed it so much our 8 day trip – we ended up extending to 10 (we just were not ready to leave on departure day) and even though we just returned home about 2 weeks ago, we just planned another trip and we will be returning in less than 3 weeks to celebrate my husband’s birthday!!! Can’t Wait - See you soon SUN Palace =)

  • Dan T : Gadsden, Alabama
Great people at the Sun Palace!! We love this place

This was our 7th year visiting the Sun Palace, our vacation centers around "why would we want to do anything different when the staff treats you as part of their family and you know that you will have a 5 star vacation at the Sun Palace". It amazes me how much of a family relationship that we have developed, from the time we arrive Samuel greets us already remembering our names, through the rest of the reservation staff, Martin & crew address us on a personal level. The restaurant staff & mangers always remember, and welcome us back home. It was good to see Jorge and Ricardo have been promoted since our visit last year, Leslie and Karina are still both amazing women who treat us as part of their families. Chef Edgar and his chefs are absolutely phenomenal people and go out of their way to greet us and take care of our dining pleasures. Because of the staff, we have personally recommended the SP to many of our friends who are now enjoying so much of what we have shared with them about this place.There were many positive upgrades since our visit last year including the restaurant menus and the shows .We did have an issue with our reservation when we arrived, but to Martin's credit he worked through our issues and resolved our room accommodations to our satisfaction and was very patient with me in helping me understand the issues and giving me his personal email to ensure that there are no issues with our next visit.To Pablo and his staff, we look forward to spending more time with our extended family next year at this same time.

  • 126robink : Easton, Pennsylvania
Staff excellent

The staff was amazing, Hotel kept very clean, great views. Easy bus ride on the R1 or R2. Breakfast was wonderful . But All other food LACKED, great presentation of the food, just lacked big time in flavor. The credits they give you are a joke, should do away with.

  • aklimek : Westville, Indiana
22nd Anniversary Trip!

This is our first visit to Sun Palace and decided to stay here for our Anniversary because it is an adults only resort. Our favorite service by far was received during dinner this evening in the Italian restaurant La Tratto Roger was an amazing waiter! Roger was very attentive and extremely personable. I highly recommend asking for him by name!

  • carlynhayleyreid : Sechelt, Canada
Honeymoon!

Couples only resort - Amazing rooms with ocean views, awesome beach. Honeymoon "package" was unexpected at check in- very cute, made us feel special. Very beautiful and relaxing. After visited 6 other Palaces, Sun Palace will be where we go next!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic and select International drinks from 10am-1am
  • Small pastries and welcome sparkling wine drink upon check-in
  • Lounge chair and towels (pool/beach)
  • Non-motorized watersports at Marina:
  • Kayaking
  • Pedal boats
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Aerobics
  • Daily activities
  • Nightly entertainment
  • Theme parties
  • 252 Junior Suites
  • 4 restaurants (Mexican, Italian)
  • Snack bar
  • Oriental lounge with snacks a la carte
  • 3 Bars including  Swim-up bar 
  • 4 pools
  • Lit tennis court
  • Fitness centre
  • Gift shops
  • Beauty salon
  • Sauna and steam bath
  • Massage service (fee)
  • Dry cleaning/laundry services (fee)
  • Car rental
  • Doctor on call 24 hours (fee)

Deluxe 

  • Maximum Occupancy 2 people
  • Resort view
  • Balcony with table and chairs
  • Individually controlled air-conditioning
  • Telephone
  • Hair dryer
  • Bathrobe & Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Farouk bath amenities
  • Iron & Ironing board
  • 1 King bed
  • Double whirlpool tub
  • LCD flat screen satellite TV
  • CHI professional hair dryer
  • CHI professional hair straightener

Superior Deluxe 

  • Maximum Occupancy 2 People
  • Ocean view
  • 1 King bed
  • Double whirlpool tub
  • Balcony or terrace
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • Farouk bath amenties
  • Bathrobe and Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer
  • CHI professional hair straightener

Junior Suite 

  • Maximum occupancy 2 people
  • Ocean view
  •  Air-conditioned
  • Telephone
  • Bathrobe and Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • Iron & Ironing board
  • 1 King bed
  • Radio alarm clock with iPod docking station
  • Balcony
  • Wireless Internet service
  • CHI professional hair straightener
  • Double whirlpool tub
  • Flat screen LCD TV
  • Farouk bath amenties
  • In-room safe
  • Voicemail
  • Shower
  • CHI professional hair dryer

Grand Level

  • Maximum occupancy 2 people  
  • Oceanview
  • 1 King bed
  • Double whirlpool tub
  • Seating area
  • Balcony with table & chairs
  • In-room welcome bottle of wine upon arrival
  • Private bath/shower
  • L'Occitane bath amenities
  • Bathrobes and slippers
  • Liquor dispenser contains premium brands
  • In-room snacks include chips, chocolates, peanuts & crackers
  • Aromatherapy and pillow menu
  • Exclusive beach bag (one per room/per stay)
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Lavazza coffee maker imported from Italy
  • DVD player
  • CD player
  • iPod docking station
  • Direct dial telephone
  • Alarm clock radio
  • Wireless Internet service
  • LCD TV with satellite
  • Purified water
  • Private check-in and check-out
  • Mini-bar contains sodas, bottled water, juices, domestic & imported beers
  • "Special Menu" 24-hour room service with select items from their restaurants
  • Turndown service
  • CHI professional hair straightener
  • Ironing board
  • Early check-in /Late check-out (upon request and subject to availability)
  • CHI professional hair dryer

Concierge Level

  • Maximum occupancy 2 people
  • 1 King bed
  • Seating area
  • Double whirlpool tub
  • Balcony with table & chairs
  • Liquor dispenser contains premium, upgraded brands of liquor:Bacardi White Rum, Jose Cuervo Tequila, J&B, Whisky & Barton Vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • DVD player
  • CD player
  • Purified tap water
  • L'Occitane bath amenities
  • Bathrobe
  • Slippers
  • Aromatherapy menu
  • Two (2) 25 Minute Massage at the Beach or treatment rooms (location varies)
  • Exclusive beach bag (one per room/per stay)
  • Private beach lounge chair area with waiter service
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso coffee machine
  • Direct dial telephone
  • Alarm clock with iPod docking station
  • Iron & Ironing board
  • Wireless Internet service
  • 24-hour room service from select restaurants to create a "Special Menu"
  • Private candlelight dinner at select locations (once per stay)
  • Nightly petit fours
  • Turndown service
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-out & early check-in (subject to availability)
  • CHI professional hair dryer
  • CHI professional hair straightener

Restaurants

The Steak

  • Buffet for dinner
  • Steak and Seafood

La Tratto

  • A la carte for dinner 
  • Italian
  • Dress code is dressy casual (long trousers and collared shirts are required for gentlemen)

El Alamo

  • Buffet for breakfast and lunch, A la carte for dinner 
  • Internatioanl/Mexican
  • Dress code is casual, however footwear and shirts with sleeves are required for gentlemen

Snack Area

  • Snack bar

Bars

  • Wet Swim-up bar
  • Pool Bar
  • Lobby Bar


Sun Palace Cancun offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Gym
  • Sauna 
  • Steam room

Massages

  • Holistic massage
  • Citrus massage
  • Aromatherapy massage
  • Kukulcan Mayan massage
  • Herbal massage
  • Hot stone massage

Facial treatments

  • Refreshing facial
  • Stabilizing facial
  • Ceutical facial
  • Vitamin C facial

Wraps

  • Seaweed wrap
  • Chocolate wrap
  • Chaya sun soothing wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair removal
  • Make up
  • Hair styling

Stay at 1, play at all! - Receive unlimited access to all the facilities at the nearby sister resorts - Cozumel Palace, Isla Mujeres Palace (couples only 18yrs+), Moon Palace Golf & Spa Resort, Playacar Palace and Beach Palace including restaurants, bars, activities and entertainment. Transfers are not included.

Honeymoon and Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sun Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sun Palace
Blvd. Kukulcan Km 20 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.