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Sun Palace

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
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  • Spa
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Our Opinion

An amazing hotel for those looking for a romantic getaway in Cancun. The Sun Palace is known for its romantic ambiance. While the rooms are a bit dated in decor, it is still well maintained and always cleaned. The views from the rooms are incredible. You're always guaranteed to have an ocean view room when you book at this resort. The staff here are amazing in ensuring that you are served in a prompt manner. For those who are looking for a more intimate experience, the Sun Palace offers barely more than 200 suites. It can be ensured that your stay will be a quiet one. Good food options when it comes to the buffet. Better options though lie with the a la cartes. The best thing that this resort offers is the beach. It's one of the best in Cancun.


Overview
A tranquil and casually elegant escape! The beautiful couples-only Sun Palace is a resort with world-class facilities, appetizing restaurants, and incredible hospitality & service. You will be greeted with a welcome sparkling wine cocktail, and arrive in your room to have pastries and soak-in the breathtaking views of the ocean.

Location: On the beach in Cancun's hotel zone, 30 minutes to downtown, 15 minutes from the airport.

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Four pools
  • Free wifi throughout hotel
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • o_maria : London, Ontario
Best Vacation of my LIFE!

We have never been anywhere hot and researched VERY thoroughly, all of the resorts in Mexico and decided on the Sun Palace. We are extremely pleased with our choice. Sun Palace was the most incredible place. It is incredibly beautiful, spotlessly clean, lovely atmosphere. The staff are ALL incredible. I wish I remembered more of their names to call out some individually... but everyone we encountered was incredible. Anything you ask for is answered with, "It is a pleasure". The staff all work so hard to ensure that your stay is perfect. The young men on the beach who set up the umbrellas work SO hard as do the servers on the beach. The servers in the restaurant are so incredibly lovely and personable. A few people are leaving reviews saying the service was slow - I did not notice that at all.... but if this is the case, relax! You are on vacation! Take the time to enjoy the meal and notice your surroundings!We were not approached even once about a timeshare. We were asked upon checking in if we'd like to have a tour of the Moon Palace with no pressure. We didn't go - although wish we had, we heard from other couples that it was incredible... but we felt there was enough to do at the Sun Palace, we'll save the trip for next time we visit the Sun Palace. The activities were awesome! The tequila tasting was a blast and got us chatting to some other people - the staff are great at bringing people together to socialize!The food was 10/10 at every restaurant. The drinks were amazing, as were the snacks. The eggplant parm at the Italian restaurant is one of the best things I've ever eaten in my life. I cannot say enough good things about this resort.I guarantee that we will be back! This is THE place to go!

  • Gary M : North Potomac, Maryland
Sun, Surf, Salsa and Social Staff

The Sun Palace is located about 7 miles from Cancun's International Airport. It sits on a beautiful stretch of beach away from the more concentrated hotel district. Its a lovely all-inclusive resort with three infinity pools, a walk-up/swim up pool bar, snack bars, a lobby bar and a fully stocked room bar. Each room also has a balcony and a double size Jacuzzi. There are ample pool and beach lounge chairs and umbrellas so its easy to get yours whenever you make it down.The restaurants are very good and had us looking forward to each meal. Breakfast and Lunch are extravagant in the variety and freshness of the hot and cold foods and beverages that you can choose or order. We always opted to dine outdoors for the Caribbean seascape and breeze. Dinners are served in one of four restaurants: Poolside "The Steak", for custom cooked Beef, Poultry, Pork or Fish of your choice; The rooftop "Thai" for Asian cuisine; Alamo for Mexican dining, and La Trotto, Italian, was our favorite. We tried and enjoyed them all. But next to the location, lovely facilities, restaurants and constantly flowing beverages, the entertainment staff and all the wait staff were the most memorable part of our staff. In a word, they were all terrific. Our restaurant, pool and beach servers could not have been more pleasant, cheerful, helpful and eager to please.Some individual callouts are in order:Pedro and Antonio of the Entertainment Staff were outstanding employees. Whether they were organizing Beach Volleyball, Pool Water Volleyball, Pool Aerobics and Yoga, Black Jack and Poker "lessons" (not for money) and Salsa lessons to live music in the Lobby Bar, the evening "Circus" show or the Superbowl Party, they were the friendliest, most up-beat people you could ask for. Really nice guys.Jorge was our wonderful server for breakfast and Jose Daniel kept our drinks coming down on the beach. Armando was the friendly bartender at one of the pool bars. They would cheerfully help you with any request.Yesenia and Alexis greeted us warmly every morning for breakfast and quickly seated us outside for our ocean view breakfast (or lunch). Celic, the Pool Concierge, was delightful and always asking if there was anything she could do to make our stay better. No. It was fine.

  • Nicole P : Indianapolis, Indiana
First Trip to Cancun Did Not Disappoint

My BF and I were given a free week at any Palace resort, so after much research we settled on the Sun Palace because it was Adults Only and was a smaller resort. I don't think we could have made a better choice. The service was great and everyone was very friendly. We were given a room on the 6th floor, which came with a huge balcony which we utilized often. We arrived late Saturday night, so we ordered room service since many of the restaurants would be closing soon. We were never disappointed with the room service food, and actually used room service almost daily to have additional beer delivered to our room. Upon arrival in our room, I noticed several small ants all over the bathroom vanity, so I alerted the Concierge staff the next morning. We continued to have this problem all week, so I'm guessing this is just a problem in Mexico and not something they can necessarily contain. We also asked the concierge if we could have our mini-fridge stocked with only the beverages we would like, which they said we could and promptly took our order, but this request only lasted one day and then we were back to a fridge full of beverages we would never drink. Since this was a free vacation, we did not complain, but had we paid for this trip, I would have been much more upset. The room was cleaned daily and they did a fantastic job.As for the staff, they were all super friendly and always had a smile on their face. The breakfast and lunch buffet at the Alamo was great, the lunch menu seemed to change a bit more than the breakfast menu did. We tried 3 of the 4 restaurants on the resort... Oriental was our favorite, followed by Italian and then the Steak house. The service at all 3 was slow, but the servers were friendly. My sirloin at the Steak house was disappointing to say the least, but all other food was fine. We spent most of our days at the activity pool, and the entertainment staff was amazing. Enrique, Pablo, and Chocolate made our week far more enjoyable than we could have done on our own. They were engaging and always remembered individuals and which activities they enjoyed participating in. Gabino and Angel at the Wet Bar were amazing and made us great drinks all week. Norberto in the Lobby Bar was by far our favorite as we made great drinks and was very interactive with us, always asking questions about where we were from and how we were doing. The snacks provided in the Lobby Bar throughout the day were delicious and much needed after a morning of drinking and soaking up the sun. Our favorite place to hang out in the afternoon/evening was the balcony on the Lobby Bar. We met great people out there and could just sit and people watch, or play games, or just enjoy each others company. The beach was beautiful, but the water was pretty rough all week so we didn't get to enjoy the water too much. Most of the beach was Red Flagged all week with just a small area in front of the lifeguard marked as Yellow for cautious swimming.We did not participate in any of the tours offered and/or go off resort much as we were looking for a simple, relaxing week of vacation, which is exactly what we got. We would definitely recommend this resort to other couples that are looking to relax and we will definitely be returning in the future.

  • cled : Toronto, Canada
Always Fun

Unfortunately we were only able to stay 3 days, however, it was an amazing time. Always the highlight is seeing our best Palace friend Claudia. She is the best representative of the Palace brand....so very good at everything she does......thanks Claudia once again. We had the distinct pleasure of meeting Celic who was a delight to spend time with. Another person who does her job very well and who is constantly trying to make guests comfortable and happy. Thanks Celic. Honourable mention to Jussef, server for dinner on the beach and Italian restaurant. He made those meals entertaining with efficient service. All staff were extremely pleasant and helpful which contributed to a great vacation. Thank you!

  • gwynneth13 : columbia mo
Relaxing vacation

We traveled as 2 couples in a 2 bedroom presidential suite. None of us had been to a hotel on the strip and sun palace is a delightful cozy hotel. The staff went out if their way to be gracious and accommodating, always happy to please with a smile on their face.We found the $1 public bus was the a lot of fun and seemed very safe. The special concierge dinner was absolutely 5 star and could not be improved upon. The romantic dinner was close to 4 star. The beach and service were just as good, but the food not so much.With any trip there are some not so good things. For us the Thai was not worth the short walk it took to get there. The sushi was good but the rest of the meal wasn'tgood at all. Service was slow. The main course was not delivered (after 45 minutes to an hour) until my husband caught the eye of a manager and asked that we get our dinners. The food had obviously been over microwaved back to serving temperature. We will be back and hope to see:Martin at the front desk did an excellent job upgrading our two rooms to a 2 bedroom presidential.Claudia - was pleasant, professional and took great care of us. (5th floor concierge desk).Damien at El Alamo provided excellent service.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic and select International drinks from 10am-1am
  • Small pastries and welcome sparkling wine drink upon check-in
  • Lounge chair and towels (pool/beach)
  • Non-motorized watersports at Marina:
  • Kayaking
  • Pedal boats
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Aerobics
  • Daily activities
  • Nightly entertainment
  • Theme parties
  • 252 Junior Suites
  • 4 restaurants (Mexican, Italian)
  • Snack bar
  • Oriental lounge with snacks a la carte
  • 3 Bars including  Swim-up bar 
  • 4 pools
  • Lit tennis court
  • Fitness centre
  • Gift shops
  • Beauty salon
  • Sauna and steam bath
  • Massage service (fee)
  • Dry cleaning/laundry services (fee)
  • Car rental
  • Doctor on call 24 hours (fee)

Deluxe 

  • Maximum Occupancy 2 people
  • Resort view
  • Balcony with table and chairs
  • Individually controlled air-conditioning
  • Telephone
  • Hair dryer
  • Bathrobe & Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Farouk bath amenities
  • Iron & Ironing board
  • 1 King bed
  • Double whirlpool tub
  • LCD flat screen satellite TV
  • CHI professional hair dryer
  • CHI professional hair straightener

Superior Deluxe 

  • Maximum Occupancy 2 People
  • Ocean view
  • 1 King bed
  • Double whirlpool tub
  • Balcony or terrace
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • Farouk bath amenties
  • Bathrobe and Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer
  • CHI professional hair straightener

Junior Suite 

  • Maximum occupancy 2 people
  • Ocean view
  •  Air-conditioned
  • Telephone
  • Bathrobe and Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • Iron & Ironing board
  • 1 King bed
  • Radio alarm clock with iPod docking station
  • Balcony
  • Wireless Internet service
  • CHI professional hair straightener
  • Double whirlpool tub
  • Flat screen LCD TV
  • Farouk bath amenties
  • In-room safe
  • Voicemail
  • Shower
  • CHI professional hair dryer

Grand Level

  • Maximum occupancy 2 people  
  • Oceanview
  • 1 King bed
  • Double whirlpool tub
  • Seating area
  • Balcony with table & chairs
  • In-room welcome bottle of wine upon arrival
  • Private bath/shower
  • L'Occitane bath amenities
  • Bathrobes and slippers
  • Liquor dispenser contains premium brands
  • In-room snacks include chips, chocolates, peanuts & crackers
  • Aromatherapy and pillow menu
  • Exclusive beach bag (one per room/per stay)
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Lavazza coffee maker imported from Italy
  • DVD player
  • CD player
  • iPod docking station
  • Direct dial telephone
  • Alarm clock radio
  • Wireless Internet service
  • LCD TV with satellite
  • Purified water
  • Private check-in and check-out
  • Mini-bar contains sodas, bottled water, juices, domestic & imported beers
  • "Special Menu" 24-hour room service with select items from their restaurants
  • Turndown service
  • CHI professional hair straightener
  • Ironing board
  • Early check-in /Late check-out (upon request and subject to availability)
  • CHI professional hair dryer

Concierge Level

  • Maximum occupancy 2 people
  • 1 King bed
  • Seating area
  • Double whirlpool tub
  • Balcony with table & chairs
  • Liquor dispenser contains premium, upgraded brands of liquor:Bacardi White Rum, Jose Cuervo Tequila, J&B, Whisky & Barton Vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • DVD player
  • CD player
  • Purified tap water
  • L'Occitane bath amenities
  • Bathrobe
  • Slippers
  • Aromatherapy menu
  • Two (2) 25 Minute Massage at the Beach or treatment rooms (location varies)
  • Exclusive beach bag (one per room/per stay)
  • Private beach lounge chair area with waiter service
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso coffee machine
  • Direct dial telephone
  • Alarm clock with iPod docking station
  • Iron & Ironing board
  • Wireless Internet service
  • 24-hour room service from select restaurants to create a "Special Menu"
  • Private candlelight dinner at select locations (once per stay)
  • Nightly petit fours
  • Turndown service
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-out & early check-in (subject to availability)
  • CHI professional hair dryer
  • CHI professional hair straightener

Restaurants

The Steak

  • Buffet for dinner
  • Steak and Seafood

La Tratto

  • A la carte for dinner 
  • Italian
  • Dress code is dressy casual (long trousers and collared shirts are required for gentlemen)

El Alamo

  • Buffet for breakfast and lunch, A la carte for dinner 
  • Internatioanl/Mexican
  • Dress code is casual, however footwear and shirts with sleeves are required for gentlemen

Snack Area

  • Snack bar

Bars

  • Wet Swim-up bar
  • Pool Bar
  • Lobby Bar


Sun Palace Cancun offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Gym
  • Sauna 
  • Steam room

Massages

  • Holistic massage
  • Citrus massage
  • Aromatherapy massage
  • Kukulcan Mayan massage
  • Herbal massage
  • Hot stone massage

Facial treatments

  • Refreshing facial
  • Stabilizing facial
  • Ceutical facial
  • Vitamin C facial

Wraps

  • Seaweed wrap
  • Chocolate wrap
  • Chaya sun soothing wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair removal
  • Make up
  • Hair styling

Stay at 1, play at all! - Receive unlimited access to all the facilities at the nearby sister resorts - Cozumel Palace, Isla Mujeres Palace (couples only 18yrs+), Moon Palace Golf & Spa Resort, Playacar Palace and Beach Palace including restaurants, bars, activities and entertainment. Transfers are not included.

Honeymoon and Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sun Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sun Palace
Blvd. Kukulcan Km 20 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.