Sun Palace

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  • Reviews
  • What's Included
  • All Inclusive Features
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  • Accommodations
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  • Spa
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Our Opinion

An amazing hotel for those looking for a romantic getaway in Cancun. The Sun Palace is known for its romantic ambiance. While the rooms are a bit dated in decor, it is still well maintained and always cleaned. The views from the rooms are incredible. You're always guaranteed to have an ocean view room when you book at this resort. The staff here are amazing in ensuring that you are served in a prompt manner. For those who are looking for a more intimate experience, the Sun Palace offers barely more than 200 suites. It can be ensured that your stay will be a quiet one. Good food options when it comes to the buffet. Better options though lie with the a la cartes. The best thing that this resort offers is the beach. It's one of the best in Cancun.


Overview
A tranquil and casually elegant escape! The beautiful couples-only Sun Palace is a resort with world-class facilities, appetizing restaurants, and incredible hospitality & service. You will be greeted with a welcome sparkling wine cocktail, and arrive in your room to have pastries and soak-in the breathtaking views of the ocean.

Location: On the beach in Cancun's hotel zone, 30 minutes to downtown, 15 minutes from the airport.

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Four pools
  • Free wifi throughout hotel
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • Jacquimedo :
Wonderful Honeymoon

We had a fabulous relaxing stay at Sun Palace for our honeymoon in June. The location is amazing , on the beautiful white sand beach. It seems to be in a quieter area than some of the hotels further up the strip, but this suited us perfectly as we wanted a romantic relaxing stay.Everything about this place is 5 star - the beautiful interior, the jacuzzi baths overlooking the ocean from your room, the amazing sun loungers on the beach with waiter service!The all inclusive is great, fantastic choices, and we particularly loved the Italian resturant for a more romantic feel.I would highly recommend and would love to visit again!

  • Jessie S : Sault Ste. Marie, Michigan
Best vacation yet!

We went to the Sun Palace on NYE and stayed one week. I can’t say one bad thing about it. We do annual trips to various places and this is hands down the best resort yet. If you want a low key, relaxing, kid free resort, this is it! The food is great (Italian restaurant is so good). The spa was wonderful. We spent a rainy day there and it was so relaxing. The beach and pool were not busy whatsoever- in fact, sometimes my husband and I would be there alone. The service is phenomenal and the gym was really nice too! I loved that you could spend the day at any Palace resort and I would highly recommend a day trip to Isla Mujeres, spending the day at Isla Palace. Also, SO easy and cheap to get downtown to the clubs and shopping centers. The busing is great. I rate it a 10 out of 10 and will surely visit against

  • Darla B : Illinois
Service far above the rest!

Where to start? We have never stayed at a Palace resort before and have always wanted to try Sun, for a romantic getaway. I had read all the reviews so I was prepared for things. I have very little cons and LOTS of pros for this wonderful resort!PROS: The service is above top notch! We have traveled to alot of AI's and this one far surpassed any we had ever had. Everyone was so nice and willing to help from concierge to waiters, to bartenders! We did the concierge level and did not regret it one bit. They gave us the room we wanted - higher floor, corner room. 624 - has an amazing balcony with views to die for. Our concierge guy at the desk was so knowledgeable, helpful, and polite. His name was Yoshwuan (sp?). He did all that we asked and even suggested stuff for us. He made sure we got the waters we needed in our room and even called Amstar to get our transportation sorted out for us. Always smiling! Our room was always cleaned by lunchtime, which is amazing to us because at some resorts they aren't cleaned til early evening when you are wanting in your room. We loved the chocolates and turn down in the evening (had it all but one night). The room service was pretty amazing as well. We hung the request on our door two nights and it was delivered exactly the time we asked for. Even the additional stuff that we asked for as well! Room service in the evening and late at night was super speedy and delicious. Sometimes it came within 20 minutes - wow! They even called night before we left to ask what time to come get our bags and they were there on the dot :)We did the free 25 min massage and it was pretty great - didn't expect that. We liked the two who did it so much, we re-booked and used our resort credits for another couple's massage and requested the same two ladies. Neive and Angelica - they know their stuff (and I'm a massage therapist so I know). We don't usually do the shows at resorts as you've seen one, you've seen them all. HOWEVER, one of the waiters in the lobby bar told us we couldn't miss the magic show. So, we went, and LOVED it! We laughed so hard through it - much different than any other normal magic show. Great job Sun Palace with this group!The beach is beautiful and the guy who puts up the umbrella's is super efficient and deserves every tip he gets! I wished I recalled his name. Loved the beds they have there as well on the beach - padded and you can use the full bed or loungers. Always available too. We didn't have to fight for beds at the pool either, which was nice. Also, there was plenty of paperback books all over (each floor on coffee table) and I picked up one and read it while there - was nice!A few things to mention:The buffet at lunch is pretty small; would like to see more options, HOWEVER they still had plenty (ice cream, taco bar, pasta, desserts). We would love to see a separate coffee/ice cream bar there. Maybe it isn't much of a con, because they had the snack place by the pool that we loved (wings, phily cheesesteak, fries, nachos, burgers) so if you didn't get full at one place, you could go have ice cream or wings :)I also didn't like how they tried to trick you into going to their presentation and was hard to get away from it after you had said no politely three times. Plus, our phone rang three mornings at 8:30 am waking us up with this as well. But, I do know that's their job and they are just doing it. We were sad that the Thai bar was in the pool snack area and not where it used to be - we snuck up there and checked out where it used to be and it was so neat! We so wanted to be able to sit outside on Thai patio and enjoy the evening :( I know they are re-doing it and it will be open soon enough. As well as slowly redoing some things around resort (small pool was being worked on while we were there). Also, walk about 20 minutes from the resort and you will come to Club Med (away from hotel zone) and in front of them is the calmest water, where you can snorkel! We enjoyed that a couple days :)I usually stick to beer and wine, since the frozen, fruity drinks aren't all that, but here they got it right! The Pina Colada's and Miami Vice's were delicious! They only had Captain Morgan in the lobby bar, which made my husband sad and he had to stick to some bacardi spiced rum that wasn't nearly as good. TIP: A ton of people love CM, so carry it in the swim up bar and you will have some happy people. Sometimes the waiters would run up to lobby bar and grab him some to put in his drink, but not often. To conclude - a great resort for couples - not wild at all, but relaxing and met some great people! They had some fun games in the lobby bars centered around couples that had people laughing. We will be back one day! :)

  • kcavia2r : Kansas City, Missouri
Cancun Trip - January 4th to January 11th

This was our first time staying in Cancun and at the Sun Palace. We had a wonderful time. The food was fantastic and the property checked all of our requirements. It is right on the beach and the sand was as good as the Greek Islands.The following are the real reasons for a future return to Sun Palace. As a corporate executive, I know that those employees interacting with customers are the most important asset for a business. These individuals were outstanding:Jaime - the SommelierAna - Italian RestaurantJuan Carlos - Italian RestaurantJorge - BreakfastEstrallas - Asian RestaurantAxl - Asian Restaurant Karina - Snack AreaDaniel - Snack AreaAlberto - Steak RestaurantAbimael - Lobby BarJayro - Entertainment David & Jamie.........

  • Christopher S : Lewisville, Texas
Excellent escape to paradise

We recently spent three nights at the Sun Palace and we had a fantastic experience. The setting is absolutely perfect near the southern corner of the hotel zone in Cancun. The views are endless and the beach is superb. Sun Palace has one of the best resort beaches we have found anywhere in the Caribbean.One of the standout features of Sun Palace is the food. There is a stigma that accompanies all-inclusive cuisine and I have had experiences that lend credence to that stigma. This is not the case at Sun Palace. There are several dining options, and we tried as many of them as possible. The outdoor made-to-order grill called The Steak is much better than its less than creative name might imply. Both of our cuts of meat were really well prepared and flavorful. The Italian restaurant was exquisite. Room service is 24 hours (included) and extensive. If you're looking for a place that will never make you want to leave the resort for a meal, Sun Palace is the place.Sun Palace has multiple pool areas so the more active (read: loud) members of your party have a place to let loose and enjoy pool activities, music, and a swim-up bar area, while those who prefer a more serene atmosphere have a quieter place to relax. All of the pools (as well as all of the guest rooms) have an ocean view.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic and select International drinks from 10am-1am
  • Small pastries and welcome sparkling wine drink upon check-in
  • Lounge chair and towels (pool/beach)
  • Non-motorized watersports at Marina:
  • Kayaking
  • Pedal boats
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Aerobics
  • Daily activities
  • Nightly entertainment
  • Theme parties
  • 252 Junior Suites
  • 4 restaurants (Mexican, Italian)
  • Snack bar
  • Oriental lounge with snacks a la carte
  • 3 Bars including  Swim-up bar 
  • 4 pools
  • Lit tennis court
  • Fitness centre
  • Gift shops
  • Beauty salon
  • Sauna and steam bath
  • Massage service (fee)
  • Dry cleaning/laundry services (fee)
  • Car rental
  • Doctor on call 24 hours (fee)

Deluxe 

  • Maximum Occupancy 2 people
  • Resort view
  • Balcony with table and chairs
  • Individually controlled air-conditioning
  • Telephone
  • Hair dryer
  • Bathrobe & Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Farouk bath amenities
  • Iron & Ironing board
  • 1 King bed
  • Double whirlpool tub
  • LCD flat screen satellite TV
  • CHI professional hair dryer
  • CHI professional hair straightener

Superior Deluxe 

  • Maximum Occupancy 2 People
  • Ocean view
  • 1 King bed
  • Double whirlpool tub
  • Balcony or terrace
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • Farouk bath amenties
  • Bathrobe and Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer
  • CHI professional hair straightener

Junior Suite 

  • Maximum occupancy 2 people
  • Ocean view
  •  Air-conditioned
  • Telephone
  • Bathrobe and Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • Iron & Ironing board
  • 1 King bed
  • Radio alarm clock with iPod docking station
  • Balcony
  • Wireless Internet service
  • CHI professional hair straightener
  • Double whirlpool tub
  • Flat screen LCD TV
  • Farouk bath amenties
  • In-room safe
  • Voicemail
  • Shower
  • CHI professional hair dryer

Grand Level

  • Maximum occupancy 2 people  
  • Oceanview
  • 1 King bed
  • Double whirlpool tub
  • Seating area
  • Balcony with table & chairs
  • In-room welcome bottle of wine upon arrival
  • Private bath/shower
  • L'Occitane bath amenities
  • Bathrobes and slippers
  • Liquor dispenser contains premium brands
  • In-room snacks include chips, chocolates, peanuts & crackers
  • Aromatherapy and pillow menu
  • Exclusive beach bag (one per room/per stay)
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Lavazza coffee maker imported from Italy
  • DVD player
  • CD player
  • iPod docking station
  • Direct dial telephone
  • Alarm clock radio
  • Wireless Internet service
  • LCD TV with satellite
  • Purified water
  • Private check-in and check-out
  • Mini-bar contains sodas, bottled water, juices, domestic & imported beers
  • "Special Menu" 24-hour room service with select items from their restaurants
  • Turndown service
  • CHI professional hair straightener
  • Ironing board
  • Early check-in /Late check-out (upon request and subject to availability)
  • CHI professional hair dryer

Concierge Level

  • Maximum occupancy 2 people
  • 1 King bed
  • Seating area
  • Double whirlpool tub
  • Balcony with table & chairs
  • Liquor dispenser contains premium, upgraded brands of liquor:Bacardi White Rum, Jose Cuervo Tequila, J&B, Whisky & Barton Vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • DVD player
  • CD player
  • Purified tap water
  • L'Occitane bath amenities
  • Bathrobe
  • Slippers
  • Aromatherapy menu
  • Two (2) 25 Minute Massage at the Beach or treatment rooms (location varies)
  • Exclusive beach bag (one per room/per stay)
  • Private beach lounge chair area with waiter service
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso coffee machine
  • Direct dial telephone
  • Alarm clock with iPod docking station
  • Iron & Ironing board
  • Wireless Internet service
  • 24-hour room service from select restaurants to create a "Special Menu"
  • Private candlelight dinner at select locations (once per stay)
  • Nightly petit fours
  • Turndown service
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-out & early check-in (subject to availability)
  • CHI professional hair dryer
  • CHI professional hair straightener

Restaurants

The Steak

  • Buffet for dinner
  • Steak and Seafood

La Tratto

  • A la carte for dinner 
  • Italian
  • Dress code is dressy casual (long trousers and collared shirts are required for gentlemen)

El Alamo

  • Buffet for breakfast and lunch, A la carte for dinner 
  • Internatioanl/Mexican
  • Dress code is casual, however footwear and shirts with sleeves are required for gentlemen

Snack Area

  • Snack bar

Bars

  • Wet Swim-up bar
  • Pool Bar
  • Lobby Bar


Sun Palace Cancun offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Gym
  • Sauna 
  • Steam room

Massages

  • Holistic massage
  • Citrus massage
  • Aromatherapy massage
  • Kukulcan Mayan massage
  • Herbal massage
  • Hot stone massage

Facial treatments

  • Refreshing facial
  • Stabilizing facial
  • Ceutical facial
  • Vitamin C facial

Wraps

  • Seaweed wrap
  • Chocolate wrap
  • Chaya sun soothing wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair removal
  • Make up
  • Hair styling

Stay at 1, play at all! - Receive unlimited access to all the facilities at the nearby sister resorts - Cozumel Palace, Isla Mujeres Palace (couples only 18yrs+), Moon Palace Golf & Spa Resort, Playacar Palace and Beach Palace including restaurants, bars, activities and entertainment. Transfers are not included.

Honeymoon and Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sun Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sun Palace
Blvd. Kukulcan Km 20 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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