Sun Palace

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Spa
  • Weddings
  • Bonus
Our Opinion

An amazing hotel for those looking for a romantic getaway in Cancun. The Sun Palace is known for its romantic ambiance. While the rooms are a bit dated in decor, it is still well maintained and always cleaned. The views from the rooms are incredible. You're always guaranteed to have an ocean view room when you book at this resort. The staff here are amazing in ensuring that you are served in a prompt manner. For those who are looking for a more intimate experience, the Sun Palace offers barely more than 200 suites. It can be ensured that your stay will be a quiet one. Good food options when it comes to the buffet. Better options though lie with the a la cartes. The best thing that this resort offers is the beach. It's one of the best in Cancun.


Overview
A tranquil and casually elegant escape! The beautiful couples-only Sun Palace is a resort with world-class facilities, appetizing restaurants, and incredible hospitality & service. You will be greeted with a welcome sparkling wine cocktail, and arrive in your room to have pastries and soak-in the breathtaking views of the ocean.

Location: On the beach in Cancun's hotel zone, 30 minutes to downtown, 15 minutes from the airport.

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Four pools
  • Free wifi throughout hotel
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • josephpalermino : Boston, Massachusetts, United States
The Good And The Not-So-Good!

Let’s begin with the good. A gorgeous resort with many amenities including private balconies, two person tubs, in-room mini bar that they stock at your pleasure, and it is adults only—a genuine plus if you do not want to be around kids on your vacation. Even the corridors to the guest rooms have a glass wall brightening your walk to and from the elevators with water views! Outstanding service from a warm and friendly staff. Nancy S. was assigned to us and was particularly helpful and very concerned about our satisfaction. There are several pools so you can enjoy both a lively and a quiet pool setting. It is as close to the beach as you can get and most rooms have great views. As an all inclusive, you can eat and drink as much as you want. The administrative staff even checked on our experience and went to great lengths to make us happy. That was very impressive and worthy of a five star resort. Now the not so good. The all-inclusive has different levels and a point credit system. Very confusing. More important to me, however, was the food, which I found inconsistent. From downright pedestrian—nachos that looked like cheese wiz on top of chips that were soggy, to superb—a succulent rack of lamb. The breakfast has an excellent buffet with very good pastries and an egg station. I overheard many guests rave about the same Italian restaurant that I found average so it could be that I happened to be unlucky with my dinners. Regardless, eating and drinking as much as you want is great but only to the extent you really enjoy that food and drink. Bottom line—Sun Palace is an amazing place in general but not a place for “foodies” and people who enjoy fine wine. Five solid stars for the hotel and the service and three star food and wine results in 4 stars from me.

  • WRG2007 : Brook Park, Ohio
Love this place - excellent service, location

We are Palace members and enjoy coming to this hotel. The beach, BLUE water, service and location make this a great place. Claudia, our concierge took care of us again. Can't praise her dedication and efforts enough. Exec. Chef Edgar Poot's Chef's dinner is the best around. This time it was held on the Day of the Dead, a very important day for Mexicans. The dinner and entertainment were all about traditions. New Chef Alfredo is amazing and so is Chef Antonio. Nathaly, our pool butler, is so friendly, always smiling and there for whatever you need. Rodolfo and Fresia in the breakfast buffet make the start of the day a pleasure. Helga gave my husband his first pedi/manicure. He was embarrased and she was very sweet to him. Other great people were butler Arturo, bar person Abimael as well as many other bar people. We upgraded again and Erika Balderrabano, of the legal dept. was a joy. This place is in the Hotel Zone so buses are a great way to get wherever you want to go. It is totally safe and we will return very soon. Try it, we know you will be as impressed as we always are. Again...the water and beach are amazing!!!!!

  • LimeKilnHungryHorse : Livingston, United Kingdom
Fantastic break away

Came for 10 days and it was just what we needed The hotel is nice and clean and the staff are all so helpful Chantal at the pool was very efficient in her service and always has a smile , the same went for Jose Daniel who would take the time to gave a chat Room was clean and spacious and our view from room 828 ( top floor) was simply the best The hot tub was huge and very relaxing Food was nice,, not spectacular but certainly good quality I feel the only negative was that the restaurants lack an authentic feel and are just like add ons By this I mean you don’t feel you are sitting in a Thai restaurant as it’s the same snack bar beside the pool etc just reused at night The beach is beautiful and clean and the sea is amazing ....strong breakers at time but this added to the fun The life guards are very attentive and don’t allow you to drift to far The resorts credits are good if you are into spending as you still have to tax on all purchases at end of stay ( approx 11%)I only used it to have acrylic nails removed and I still had to pay almost 9 dollars Back home it would only have cost this much to get them off regardlessSo you will find prices are hiked up to give the impression of a deal but beware You can use 400 dollars credit in spa in total. 75 dollars in jewellers etc I would recommend this hotel , it’s quite peaceful and only about 15 min on local bus into Cancun centre

  • fanduiz : nyc
Great getaway

Although smaller than I’m accustomed to, the beautiful beach and excellent service will guarantee you a great vacation. The food and drinks were delicious. My only complaint , I stayed in room 500, our hot tub was on the balcony, not in the room as I had seen in the pics. Regards to our favorite waiter Jose Daniel and bartender , Ignacio.

  • Aiden C : Grand Rapids, Michigan
Honeymoon at the Sun Palace

We stayed at the Sun Palace for 7 nights in November 2017. We couldn't have asked for a better honeymoon. The entire staff was very kind and always brightened our day. Silviano was our favorite waiter/staff and we hope to see him on our next trip! We will be visiting again with friends.Some tips- Credits: We used as much as our $1,500 as we could (You pay the 16% tax). It was a no brainer since we got tours, massages, wine, dinners on the beach. Just keep in mind that you budget the $240 of tax before you go.Dining: We loved the Italian restaurant because of the entire dining experience. The steak house was very good. The honeymoon dinner was average at best. We loved the romantic dinner with steak and lobster. Nightlife: The hotel does have nightly events and a DJ at the bar. Just don't expect a club setting or a go to place for nightly entertainment. We were fine with not having this but something to keep in mind in case it's what you plan to do on most nights. The better option would be to ride the bus to the club zone in the north of the hotel zone (20 min bus ride). Room: We got the concierge level and did not regret it. We got a very nice room with an ocean view! You also get a clear wristband that allows you to have more seating options on the beach. Overall this was an amazing getaway that was very relaxing. The people put this resort over the top and it's the main reason i would come here again. Perfect for couples looking for a relaxing and fun vacation or honeymoon.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic and select International drinks from 10am-1am
  • Small pastries and welcome sparkling wine drink upon check-in
  • Lounge chair and towels (pool/beach)
  • Non-motorized watersports at Marina:
  • Kayaking
  • Pedal boats
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Aerobics
  • Daily activities
  • Nightly entertainment
  • Theme parties
  • 252 Junior Suites
  • 4 restaurants (Mexican, Italian)
  • Snack bar
  • Oriental lounge with snacks a la carte
  • 3 Bars including  Swim-up bar 
  • 4 pools
  • Lit tennis court
  • Fitness centre
  • Gift shops
  • Beauty salon
  • Sauna and steam bath
  • Massage service (fee)
  • Dry cleaning/laundry services (fee)
  • Car rental
  • Doctor on call 24 hours (fee)

Deluxe 

  • Maximum Occupancy 2 people
  • Resort view
  • Balcony with table and chairs
  • Individually controlled air-conditioning
  • Telephone
  • Hair dryer
  • Bathrobe & Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Farouk bath amenities
  • Iron & Ironing board
  • 1 King bed
  • Double whirlpool tub
  • LCD flat screen satellite TV
  • CHI professional hair dryer
  • CHI professional hair straightener

Superior Deluxe 

  • Maximum Occupancy 2 People
  • Ocean view
  • 1 King bed
  • Double whirlpool tub
  • Balcony or terrace
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • Farouk bath amenties
  • Bathrobe and Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer
  • CHI professional hair straightener

Junior Suite 

  • Maximum occupancy 2 people
  • Ocean view
  •  Air-conditioned
  • Telephone
  • Bathrobe and Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • Iron & Ironing board
  • 1 King bed
  • Radio alarm clock with iPod docking station
  • Balcony
  • Wireless Internet service
  • CHI professional hair straightener
  • Double whirlpool tub
  • Flat screen LCD TV
  • Farouk bath amenties
  • In-room safe
  • Voicemail
  • Shower
  • CHI professional hair dryer

Grand Level

  • Maximum occupancy 2 people  
  • Oceanview
  • 1 King bed
  • Double whirlpool tub
  • Seating area
  • Balcony with table & chairs
  • In-room welcome bottle of wine upon arrival
  • Private bath/shower
  • L'Occitane bath amenities
  • Bathrobes and slippers
  • Liquor dispenser contains premium brands
  • In-room snacks include chips, chocolates, peanuts & crackers
  • Aromatherapy and pillow menu
  • Exclusive beach bag (one per room/per stay)
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Lavazza coffee maker imported from Italy
  • DVD player
  • CD player
  • iPod docking station
  • Direct dial telephone
  • Alarm clock radio
  • Wireless Internet service
  • LCD TV with satellite
  • Purified water
  • Private check-in and check-out
  • Mini-bar contains sodas, bottled water, juices, domestic & imported beers
  • "Special Menu" 24-hour room service with select items from their restaurants
  • Turndown service
  • CHI professional hair straightener
  • Ironing board
  • Early check-in /Late check-out (upon request and subject to availability)
  • CHI professional hair dryer

Concierge Level

  • Maximum occupancy 2 people
  • 1 King bed
  • Seating area
  • Double whirlpool tub
  • Balcony with table & chairs
  • Liquor dispenser contains premium, upgraded brands of liquor:Bacardi White Rum, Jose Cuervo Tequila, J&B, Whisky & Barton Vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • DVD player
  • CD player
  • Purified tap water
  • L'Occitane bath amenities
  • Bathrobe
  • Slippers
  • Aromatherapy menu
  • Two (2) 25 Minute Massage at the Beach or treatment rooms (location varies)
  • Exclusive beach bag (one per room/per stay)
  • Private beach lounge chair area with waiter service
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso coffee machine
  • Direct dial telephone
  • Alarm clock with iPod docking station
  • Iron & Ironing board
  • Wireless Internet service
  • 24-hour room service from select restaurants to create a "Special Menu"
  • Private candlelight dinner at select locations (once per stay)
  • Nightly petit fours
  • Turndown service
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-out & early check-in (subject to availability)
  • CHI professional hair dryer
  • CHI professional hair straightener

Restaurants

The Steak

  • Buffet for dinner
  • Steak and Seafood

La Tratto

  • A la carte for dinner 
  • Italian
  • Dress code is dressy casual (long trousers and collared shirts are required for gentlemen)

El Alamo

  • Buffet for breakfast and lunch, A la carte for dinner 
  • Internatioanl/Mexican
  • Dress code is casual, however footwear and shirts with sleeves are required for gentlemen

Snack Area

  • Snack bar

Bars

  • Wet Swim-up bar
  • Pool Bar
  • Lobby Bar


Sun Palace Cancun offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Gym
  • Sauna 
  • Steam room

Massages

  • Holistic massage
  • Citrus massage
  • Aromatherapy massage
  • Kukulcan Mayan massage
  • Herbal massage
  • Hot stone massage

Facial treatments

  • Refreshing facial
  • Stabilizing facial
  • Ceutical facial
  • Vitamin C facial

Wraps

  • Seaweed wrap
  • Chocolate wrap
  • Chaya sun soothing wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair removal
  • Make up
  • Hair styling

Stay at 1, play at all! - Receive unlimited access to all the facilities at the nearby sister resorts - Cozumel Palace, Isla Mujeres Palace (couples only 18yrs+), Moon Palace Golf & Spa Resort, Playacar Palace and Beach Palace including restaurants, bars, activities and entertainment. Transfers are not included.

Honeymoon and Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sun Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sun Palace
Blvd. Kukulcan Km 20 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.