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Sun Palace

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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Our Opinion

An amazing hotel for those looking for a romantic getaway in Cancun. The Sun Palace is known for its romantic ambiance. While the rooms are a bit dated in decor, it is still well maintained and always cleaned. The views from the rooms are incredible. You're always guaranteed to have an ocean view room when you book at this resort. The staff here are amazing in ensuring that you are served in a prompt manner. For those who are looking for a more intimate experience, the Sun Palace offers barely more than 200 suites. It can be ensured that your stay will be a quiet one. Good food options when it comes to the buffet. Better options though lie with the a la cartes. The best thing that this resort offers is the beach. It's one of the best in Cancun.


Overview
A tranquil and casually elegant escape! The beautiful couples-only Sun Palace is a resort with world-class facilities, appetizing restaurants, and incredible hospitality & service. You will be greeted with a welcome sparkling wine cocktail, and arrive in your room to have pastries and soak-in the breathtaking views of the ocean.

Location: On the beach in Cancun's hotel zone, 30 minutes to downtown, 15 minutes from the airport.

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Four pools
  • Free wifi throughout hotel
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • CyberchickBoston : Boston
Annual sister trip

This was the 11th trip for four sisters. Each year one person plans everything and surprises us as we're on the way. This year my one sister booked us at the Sun Palace in Cancun as she is familiar with the property and had stayed at a sister property last year.This is a well maintained property with a lot of staff checking on whether you need anything or to see if you're enjoying yourself. The views are beautiful, with all the food and drink you could possibly consume.If I had to find one negative, it would be checking in. We booked a car to take us directly to the hotel to save time only to find a line and short staffed check in desk. I asked at another area if there was something that could be done to move the line along only to be whisked off to another floor with a private checkin. However, this too took forever as they want to talk about a number of things... all we want to do is get to our room and change and head to the beach. I ran into a similar challenge when I went to the spa to book some services only to find out I had to go to the lobby to guest services and spend time there hearing about the bus and transfers and markets, etc. I think this process could be greatly improved with more people at the check-in desk, providing them with the map and information then. There's a very confusing room credit system. Why not print out and just give the guest the room credit coupon on check-in? I'm assuming the desk should have this. This could save guests anxious to start their vacations at least an hour and prevent a lot of unnecessary confusion. (Why do I have to go to the lobby and wait to sit with someone to book a massage?)Aside from that, we're enjoying the food, views, service, infinity pool, and beautiful weather!

  • BLCAV : Ann Arbor, Michigan
We love this resort! Great beach, rooms and service!

This was our 4th year back to Sun Palace and we were not disappointed. We booked the concierge level rooms which I highly recommend. The ocean view was amazing from our 4th floor room and you get the beach access to the concierge level only chairs. Our waiter Jose on the beach was amazing. He kept us supplied with cool drinks and always had a big smile the entire day. Marvin at the steak house did a great job the night we went for dinner. The salsa band played as well and the view out outside was beautiful. We enjoyed the lounge bar as well. Elfegain in the lounge bar does a great job in getting you drinks in the afternoons and evenings. The staff could not be more helpful. Rooms are clean and the view is spectacular. We are going back again for our 5th trip next year.

  • geezerb0b : Birmingham, Alabama
Pampered week in a beautiful couples-only all-inclusive location

Sun Palace is a lovely hotel done in marble and tile. It's near the south end of the hotel zone on Kukulcan Blvd, which skirts the beach on one side and Cancun's huge lagoon on the other. We stayed in an ocean-facing "junior suite", which is a generous sized and beautifully appointed room with a king single bed. The mattress was the most comfortable one I've ever slept on in a hotel. Service was terrific with the staff unfailingly friendly and the personal trip advisors are essential for understanding the area and its attractions unless you're a veteran traveler there. The beach and the water are beautiful with zero seaweed, although the season meant significant surf and a strong rip tide and the red flags were up all week. The hotel's U-shape blocks any view of adjoining resorts so there's a feeling of remoteness even among the many hotels along the beach. The food was great with good variety between the Mexican, Italian, Asian, and contemporary poolside eating venues on site. You can eat a 6-course meal every night if you wish. Off-site travel is convenient with taxi and city bus stops for main routes R1 and R2 right outside. We definitely plan to go back and would recommend it to a couple of any age.

  • jait345 : Michigan
A diamond in the rough

My husband and I were tremendously surprised when we arrived inside the Sun palace. The exterior was a little drab, but upon walking through the doors, we were very pleased at the quiet elegance. Smiling and helpful staff. We felt so welcomed. We've stayed at various Palace resorts over a period of 12 years, this resort was just perfect. The check in desk Martin Cano was the first to extend his greetings and his friendly welcome was warm and sincere. VerĂ³nica Maldonado supervisor was warm and knowledgeable, showing us rooms for our next visit. She welcomed our questions.Spa, pool, beach, restaurants (inside and out) were not crowded but as expected during high season. Lovely areas to relax. Staff throughout were on the mark! Ready to attend to any need. I can't thank them enough for the wonderful service. We're already making plans for next year! I give them all 5 stars.

  • donnaj1dlh : Aberdeen, United Kingdom
Lovely winter holiday

We stayed at Sun Palace over New Year 2016/17.Sun Palace is a little removed from the main hub of Cancun and therefore a bit quieter. There is a bus stop right outside though and they are brilliant value for money. 5-10 minutes takes you to La Isla shopping mall, five minutes more to Coco Bongos etc.Check in was quick, we were shown straight to Level 5 in order to check into the concierge level. The rooms are bright, with a wonderfully comfy bed, l'Occitaine toiletries, iPod docks, coffee machine etc. Also hairdryers and hair straighteners are provided.The only issues I had with our room is that even though we were a distance away form the lifts you could still hear the 'bong's and the corridors are incredibly noisy and many nights sleep was disturbed due to noisy guests, presumably coming back from Coco Bongos and other clubs on the strip.We had no issues with getting into any of the restaurants, think our favourite was the Mexican and Steak. Buffet breakfasts and lunches were very good, with a good variety. I must admit on a few nights we did miss not having the option of having a buffet evening meal ...for those nights when we didn't really want a big dinner, but I guess there are the snack options in the lobby bar of paninis etc. A few nights, the weather fell foul to the Steak and Thai restaurants but they are accommodated in the Mexican restaurants. It can be quite windy outside so ladies with long hair .... tie it back!The pool areas are well maintained and the pool waiters were brilliant. Alesandro and Angel work very hard. The main pool areas tend to be quite shaded a lot of the time (bad design there!) so the few sunny beds tend to get snapped up quite earlier. The entertainment staff are brilliant. Enrique, Chocolat's "I loooooove my job", Tony and Pedro are great at their job and do very well and getting people involved with the activities. We will miss their cheery smiles.The evening entertainment on the whole was good - as a British couple we just didn't 'get' the Michael Jackson tribute but all the others, in particular the fire show and circus act were very good. The New Years Eve dinner was fantastic and the party was excellent. The staff did a very good job of dressing the ballroom and it was a really fun, successful night. Thank you for the hard work. I had wondered if NYE might pass quietly by, but Sun Palace really pulled out the stops to make it memorable.We managed to avoid getting harangued about the timeshare stuff and hotel credits - purely because we knew from the outset we did not want them. The hotel won't bother you. We did have 2x25min back massages as part of the concierge package which was thoroughly enjoyable. I dare say if the weather had been poor, I might have taken up some of the credits in the spa.We spoke to a lot of couples that seem have moved to the SP from Moon Palace, which is a compliment to the place and the staff, which are amazing.Thank you SP for a lovely, relaxing break. We'll certainly consider the resort again next time we're in Cancun.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic and select International drinks from 10am-1am
  • Small pastries and welcome sparkling wine drink upon check-in
  • Lounge chair and towels (pool/beach)
  • Non-motorized watersports at Marina:
  • Kayaking
  • Pedal boats
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Aerobics
  • Daily activities
  • Nightly entertainment
  • Theme parties
  • 252 Junior Suites
  • 4 restaurants (Mexican, Italian)
  • Snack bar
  • Oriental lounge with snacks a la carte
  • 3 Bars including  Swim-up bar 
  • 4 pools
  • Lit tennis court
  • Fitness centre
  • Gift shops
  • Beauty salon
  • Sauna and steam bath
  • Massage service (fee)
  • Dry cleaning/laundry services (fee)
  • Car rental
  • Doctor on call 24 hours (fee)

Deluxe 

  • Maximum Occupancy 2 people
  • Resort view
  • Balcony with table and chairs
  • Individually controlled air-conditioning
  • Telephone
  • Hair dryer
  • Bathrobe & Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Farouk bath amenities
  • Iron & Ironing board
  • 1 King bed
  • Double whirlpool tub
  • LCD flat screen satellite TV
  • CHI professional hair dryer
  • CHI professional hair straightener

Superior Deluxe 

  • Maximum Occupancy 2 People
  • Ocean view
  • 1 King bed
  • Double whirlpool tub
  • Balcony or terrace
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • Farouk bath amenties
  • Bathrobe and Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer
  • CHI professional hair straightener

Junior Suite 

  • Maximum occupancy 2 people
  • Ocean view
  •  Air-conditioned
  • Telephone
  • Bathrobe and Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • Iron & Ironing board
  • 1 King bed
  • Radio alarm clock with iPod docking station
  • Balcony
  • Wireless Internet service
  • CHI professional hair straightener
  • Double whirlpool tub
  • Flat screen LCD TV
  • Farouk bath amenties
  • In-room safe
  • Voicemail
  • Shower
  • CHI professional hair dryer

Grand Level

  • Maximum occupancy 2 people  
  • Oceanview
  • 1 King bed
  • Double whirlpool tub
  • Seating area
  • Balcony with table & chairs
  • In-room welcome bottle of wine upon arrival
  • Private bath/shower
  • L'Occitane bath amenities
  • Bathrobes and slippers
  • Liquor dispenser contains premium brands
  • In-room snacks include chips, chocolates, peanuts & crackers
  • Aromatherapy and pillow menu
  • Exclusive beach bag (one per room/per stay)
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Lavazza coffee maker imported from Italy
  • DVD player
  • CD player
  • iPod docking station
  • Direct dial telephone
  • Alarm clock radio
  • Wireless Internet service
  • LCD TV with satellite
  • Purified water
  • Private check-in and check-out
  • Mini-bar contains sodas, bottled water, juices, domestic & imported beers
  • "Special Menu" 24-hour room service with select items from their restaurants
  • Turndown service
  • CHI professional hair straightener
  • Ironing board
  • Early check-in /Late check-out (upon request and subject to availability)
  • CHI professional hair dryer

Concierge Level

  • Maximum occupancy 2 people
  • 1 King bed
  • Seating area
  • Double whirlpool tub
  • Balcony with table & chairs
  • Liquor dispenser contains premium, upgraded brands of liquor:Bacardi White Rum, Jose Cuervo Tequila, J&B, Whisky & Barton Vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • DVD player
  • CD player
  • Purified tap water
  • L'Occitane bath amenities
  • Bathrobe
  • Slippers
  • Aromatherapy menu
  • Two (2) 25 Minute Massage at the Beach or treatment rooms (location varies)
  • Exclusive beach bag (one per room/per stay)
  • Private beach lounge chair area with waiter service
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso coffee machine
  • Direct dial telephone
  • Alarm clock with iPod docking station
  • Iron & Ironing board
  • Wireless Internet service
  • 24-hour room service from select restaurants to create a "Special Menu"
  • Private candlelight dinner at select locations (once per stay)
  • Nightly petit fours
  • Turndown service
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-out & early check-in (subject to availability)
  • CHI professional hair dryer
  • CHI professional hair straightener

Restaurants

The Steak

  • Buffet for dinner
  • Steak and Seafood

La Tratto

  • A la carte for dinner 
  • Italian
  • Dress code is dressy casual (long trousers and collared shirts are required for gentlemen)

El Alamo

  • Buffet for breakfast and lunch, A la carte for dinner 
  • Internatioanl/Mexican
  • Dress code is casual, however footwear and shirts with sleeves are required for gentlemen

Snack Area

  • Snack bar

Bars

  • Wet Swim-up bar
  • Pool Bar
  • Lobby Bar


Sun Palace Cancun offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Gym
  • Sauna 
  • Steam room

Massages

  • Holistic massage
  • Citrus massage
  • Aromatherapy massage
  • Kukulcan Mayan massage
  • Herbal massage
  • Hot stone massage

Facial treatments

  • Refreshing facial
  • Stabilizing facial
  • Ceutical facial
  • Vitamin C facial

Wraps

  • Seaweed wrap
  • Chocolate wrap
  • Chaya sun soothing wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair removal
  • Make up
  • Hair styling

Stay at 1, play at all! - Receive unlimited access to all the facilities at the nearby sister resorts - Cozumel Palace, Isla Mujeres Palace (couples only 18yrs+), Moon Palace Golf & Spa Resort, Playacar Palace and Beach Palace including restaurants, bars, activities and entertainment. Transfers are not included.

Honeymoon and Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sun Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sun Palace
Blvd. Kukulcan Km 20 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.