Sun Palace

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Our Opinion

An amazing hotel for those looking for a romantic getaway in Cancun. The Sun Palace is known for its romantic ambiance. While the rooms are a bit dated in decor, it is still well maintained and always cleaned. The views from the rooms are incredible. You're always guaranteed to have an ocean view room when you book at this resort. The staff here are amazing in ensuring that you are served in a prompt manner. For those who are looking for a more intimate experience, the Sun Palace offers barely more than 200 suites. It can be ensured that your stay will be a quiet one. Good food options when it comes to the buffet. Better options though lie with the a la cartes. The best thing that this resort offers is the beach. It's one of the best in Cancun.

A tranquil and casually elegant escape! The beautiful couples-only Sun Palace is a resort with world-class facilities, appetizing restaurants, and incredible hospitality & service. You will be greeted with a welcome sparkling wine cocktail, and arrive in your room to have pastries and soak-in the breathtaking views of the ocean.

Location: On the beach in Cancun's hotel zone, 30 minutes to downtown, 15 minutes from the airport.

  • Couples-only
  • Room service 24 hours a day
  • Four pools
  • Free wifi throughout hotel
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • mrsmom33 : Sault Ste. Marie, Canada

We just returned from this amazing resort and had the best time. My husband and I travelled to this wonderful property with another couple. We are palace members and this was our first time at this resort. Check in was a breeze. The rooms are beautiful and we were on the third floor ocean front. The couple that travelled with us were in awe of everything from the service to the food and drinks. We can't wait to return to the Sun Palace.

  • Holly V : Saratoga Springs, New York
Small property, but the location and service make it a jewel!

We are Palace Members and we like the smaller properties...This was such a special property with two very different pools areas (one quite, one not so much) and several restaurants. We heard that some of the rooms were being renovated and that should add a lot to the experience...Our air-conditioner was on the fritz; but the repair man came in the middle of the night to try and accommodate us. Kudos to the manager for having such a dedicated guy--I can't remember his name--but he was a gem! I have a whole list of stand out employees, the list is long because they were that good and because we were there 11 days! I will send them to the GM, Mr. Winkler, in a direct email. Really great little property--and easy access to Cancun activities without being in the middle of it.

  • Karlee W :
Best Honeymoon Ever!

We were recommended the Sun Palace by some friends who stayed here for their honeymoon, and it was even better than we could have imagined. We had the best time! We stayed by the pool all week because they always had activities going on. We liked that we could participate or we could just lay and relax. We loved the entertainment staff. Enrique, Antonio, Pedro and Felipe went out of their way to make sure we felt included and apart of the Sun Palace family. The staff was also incredible! The facilities were so clean and we felt so comfortable. Our week went by too fast, but by the end of it we were hugging the staff and reassuring them that we would be back. It sounds cheesy, but it's totally true. They are so friendly and make you feel so comfortable during your stay. It was exactly what we wanted in a honeymoon! My husband and I would recommend the Sun Palace to anyone and everyone!

  • Maziemaypoozle : Minster, United Kingdom

Almost nothing to fault The Sun Palace hotel. The staff, whatever their job, would always greet you if they saw you. The service we received was second to none. We were on the 8th floor and had a view of both the sea and the lagoon. The room was spacious and spotlessly clean plus our towels were changed twice a day (if we so required them to be). The balcony was on the small side but roomy enough for the two of us to sit enjoying a drink and taking in the view. We used all 4 restaurants regularly and never had anything but a lovely meal in each of them. The only thing we would have liked was an informal buffet restaurant occasionally in the evening. The breakfast was perfect with a choice of just about anything you could ask for at that time of day. We lunched either in the restaurant or the snack bar, depending on whether or not we could be bothered to change out of our swimwear. Both were equally as good. The pools were crystal clear with two "quiet" smaller pools and one large pool where there was music and occasionally pool volleyball. All in all this is a fabulous hotel with wonderful, friendly staff. If we have one criticism it is the evening entertainment. When we have stayed in similar rated Caribbean hotels in the past the entertainment crew have put on various shows every evening. Whether it has been songs from the shows, skits, dance displays, comedy etc this has always been in a separate area (i.e. the ballroom) to a quieter (or piano) bar where those guests who just want to chat or relax with a drink can do so. We found the "Anything can Happen" show and the karaoke, both in the lounge bar, to be more in keeping with a more downmarket hotel's entertainment. There was a lack of other, quiet, areas to enjoy a drink and a chat on these evenings .On the plus side, we were lucky enough to be there at the time that the baby turtles were released into the sea and were privileged to be able to take part in this several times. We also saw the mother giant turtle on the beach digging a hole to lay more eggs. Privileged indeed. We were given 2500 in resort credits and used this towards some off-site activities, spa treatments and gifts in the shop. All you pay for is the tax when using your credit.The lagoon opposite the hotel has some good watersports available, just catch the local bus to the Aqua Centre, The local A1 and A2 busses were inexpensive to use, 10.5 pesos each for any journey, and well worth the experience. If you go to the "party zone" and visit the Flea Market be prepared to be hassled to within an inch of your life. It was so bad that we hurried away after only a couple of minutes. Fortunately this doesn't happen if you shop at Plaza la Isla. So, summing up. This was one of the very best hotels we have ever stayed in and, if we were ever to consider returning to Cancun, we would most definitely stay here again.

  • Suzette M : North Richland Hills, Texas
Great Time

Sun Palace is on a smaller scale but fabulous. From the start we felt very welcomed. We were on the congcierge level which was very nice. Our room was big and had a great view. The staff were very attentive in all aspects of the hotel. Quick to bring you anything you needed. The restaurants were good,loved the steak restauarant. The pool snacks were great. The beach is fabulous. I would recommend it. If you want to relax Sun Palace is the place.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic and select International drinks from 10am-1am
  • Small pastries and welcome sparkling wine drink upon check-in
  • Lounge chair and towels (pool/beach)
  • Non-motorized watersports at Marina:
  • Kayaking
  • Pedal boats
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Aerobics
  • Daily activities
  • Nightly entertainment
  • Theme parties
  • 252 Junior Suites
  • 4 restaurants (Mexican, Italian)
  • Snack bar
  • Oriental lounge with snacks a la carte
  • 3 Bars including  Swim-up bar 
  • 4 pools
  • Lit tennis court
  • Fitness centre
  • Gift shops
  • Beauty salon
  • Sauna and steam bath
  • Massage service (fee)
  • Dry cleaning/laundry services (fee)
  • Car rental
  • Doctor on call 24 hours (fee)


  • Maximum Occupancy 2 people
  • Resort view
  • Balcony with table and chairs
  • Individually controlled air-conditioning
  • Telephone
  • Hair dryer
  • Bathrobe & Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Farouk bath amenities
  • Iron & Ironing board
  • 1 King bed
  • Double whirlpool tub
  • LCD flat screen satellite TV
  • CHI professional hair dryer
  • CHI professional hair straightener

Superior Deluxe 

  • Maximum Occupancy 2 People
  • Ocean view
  • 1 King bed
  • Double whirlpool tub
  • Balcony or terrace
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • Farouk bath amenties
  • Bathrobe and Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer
  • CHI professional hair straightener

Junior Suite 

  • Maximum occupancy 2 people
  • Ocean view
  •  Air-conditioned
  • Telephone
  • Bathrobe and Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • Iron & Ironing board
  • 1 King bed
  • Radio alarm clock with iPod docking station
  • Balcony
  • Wireless Internet service
  • CHI professional hair straightener
  • Double whirlpool tub
  • Flat screen LCD TV
  • Farouk bath amenties
  • In-room safe
  • Voicemail
  • Shower
  • CHI professional hair dryer

Grand Level

  • Maximum occupancy 2 people  
  • Oceanview
  • 1 King bed
  • Double whirlpool tub
  • Seating area
  • Balcony with table & chairs
  • In-room welcome bottle of wine upon arrival
  • Private bath/shower
  • Lâ??Occitane bath amenities
  • Bathrobes and slippers
  • Liquor dispenser contains premium brands
  • In-room snacks include chips, chocolates, peanuts & crackers
  • Aromatherapy and pillow menu
  • Exclusive beach bag (one per room/per stay)
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Lavazza coffee maker imported from Italy
  • DVD player
  • CD player
  • iPod docking station
  • Direct dial telephone
  • Alarm clock radio
  • Wireless Internet service
  • LCD TV with satellite
  • Purified water
  • Private check-in and check-out
  • Mini-bar contains sodas, bottled water, juices, domestic & imported beers
  • "Special Menu" 24-hour room service with select items from their restaurants
  • Turndown service
  • CHI professional hair straightener
  • Ironing board
  • Early check-in /Late check-out (upon request and subject to availability)
  • CHI professional hair dryer

Concierge Level

  • Maximum occupancy 2 people
  • 1 King bed
  • Seating area
  • Double whirlpool tub
  • Balcony with table & chairs
  • Liquor dispenser contains premium, upgraded brands of liquor:Bacardi White Rum, Jose Cuervo Tequila, J&B, Whisky & Barton Vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • DVD player
  • CD player
  • Purified tap water
  • L'Occitane bath amenities
  • Bathrobe
  • Slippers
  • Aromatherapy menu
  • Two (2) 25 Minute Massage at the Beach or treatment rooms (location varies)
  • Exclusive beach bag (one per room/per stay)
  • Private beach lounge chair area with waiter service
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso coffee machine
  • Direct dial telephone
  • Alarm clock with iPod docking station
  • Iron & Ironing board
  • Wireless Internet service
  • 24-hour room service from select restaurants to create a "Special Menu"
  • Private candlelight dinner at select locations (once per stay)
  • Nightly petit fours
  • Turndown service
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-out & early check-in (subject to availability)
  • CHI professional hair dryer
  • CHI professional hair straightener


The Steak

Style - Buffet for dinner

Cuisine - Steak and Seafood

La Tratto

Style - A la carte for dinner 

Cuisine - Italian

Dress code is dressy casual (long trousers and collared shirts are required for gentlemen)

El Alamo

Style - Buffet for breakfast and lunch, A la carte for dinner 

Cuisine - Internatioanl/Mexican

Dress code is casual, however footwear and shirts with sleeves are required for gentlemen

Snack Area

Snack bar


Wet bar

Swim-up bar

Pool Bar

Poolside bar

Lobby Bar

Lobby bar

Sun Palace Cancun offers the following Awe-Spa facilities and treatments:


  • Massage rooms
  • Beauty Salon
  • Gym
  • Sauna 
  • Steam room


  • Holistic massage
  • Citrus massage
  • Aromatherapy massage
  • Kukulcan Mayan massage
  • Herbal massage
  • Hot stone massage

Facial treatments

  • Refreshing facial
  • Stabilizing facial
  • Ceutical facial
  • Vitamin C facial


  • Seaweed wrap
  • Chocolate wrap
  • Chaya sun soothing wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair removal
  • Make up
  • Hair styling

Stay at 1, play at all! - Receive unlimited access to all the facilities at the nearby sister resorts - Cozumel Palace, Isla Mujeres Palace (couples only 18yrs+), Moon Palace Golf & Spa Resort, Playacar Palace and Beach Palace including restaurants, bars, activities and entertainment. Transfers are not included.

Honeymoon and Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Sun Palace

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sun Palace
Blvd. Kukulcan Km 20 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.