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Sun Palace

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  • Overview
  • Reviews
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Our Opinion

An amazing hotel for those looking for a romantic getaway in Cancun. The Sun Palace is known for its romantic ambiance. While the rooms are a bit dated in decor, it is still well maintained and always cleaned. The views from the rooms are incredible. You're always guaranteed to have an ocean view room when you book at this resort. The staff here are amazing in ensuring that you are served in a prompt manner. For those who are looking for a more intimate experience, the Sun Palace offers barely more than 200 suites. It can be ensured that your stay will be a quiet one. Good food options when it comes to the buffet. Better options though lie with the a la cartes. The best thing that this resort offers is the beach. It's one of the best in Cancun.


Overview
A tranquil and casually elegant escape! The beautiful couples-only Sun Palace is a resort with world-class facilities, appetizing restaurants, and incredible hospitality & service. You will be greeted with a welcome sparkling wine cocktail, and arrive in your room to have pastries and soak-in the breathtaking views of the ocean.

Location: On the beach in Cancun's hotel zone, 30 minutes to downtown, 15 minutes from the airport.

Highlights
  • Couples-only
  • Room service 24 hours a day
  • Four pools
  • Free wifi throughout hotel
  • "Awe-Spa"

tripadvisor Traveler Reviews
  • beachluvr13 : Minnesota
Mostly good....

Overall we liked the location/size/amenities of this resort, however, there are definitely some areas that could use improvement.Check-In - We were concierge-level and there was a bit of confusion when we tried to check-in at 3pm. Eventually, we were taking upstairs to the Concierge where we checked in. However, our room wasn't available so they told us to go downstairs to talk with the people at the guest services desk. First mistake!! Totally wasted an hour of our time trying to upsell us to membership. We hadn't even seen our room and they were asking for us to join - NO THANK YOU! The guy spoke in a very thick accent and was rude when we said we were not interested.Room - when we got to our room it was as described at time of booking. Clean, with amenities that were promised. The liquor dispenser is in a very odd spot and hard to get to. Housekeeping was good. Concierge - Unsure if I would spend the extra money on this option next time for several reasons. When we asked if we could switch out bottles that we weren't using in our liquor dispenser for Grey Goose we were told no. Asked again 2 nights later and they said maybe. Awhile later, a bottle of Grey Goose was delivered to our room. A large number of guests received Complimentary tickets to Cheap Trick at Moon Palace one of the nights, when we asked our Concierge he said he couldn't help us. They never followed-up with us on our "free" options - massages, dinners,etc. By the time I tried to book the massages they didn't have any openings. We've had Concierges at other hotels that have been much more attentive.Credits - a total racket, do not let the offer of these entice you. Tried to use some at the spa and couldn't get in for anything. Very limited options you could use them on in the gift shop were horrendously overpriced (paying $35 in taxes for an average beach bag after having to spend hundreds in credits). Pool - amazing, our favorite part of the trip! One of the best pool views we've ever had. Chairs/umbrellas were great - people do play the chair game right away in the morning which is annoying and should be controlled. We only tried the activities pool and it could be a little warmer, but was still enjoyable. Service was decent, but could have been friendlier/more attentive. You would ask for a "floater" on a frozen drink and 9/10 wouldn't receive it. Asked the bartender for a double on several occasions and had to remind him that meant two the majority of the time. I'm really not as big of a drunk as it sounds, but AI's are notorious for their weak drinks and this one was on par with that, unless you had them add a little extra. Food - We ate off a couple of the nights (lobster restaurant across the street was great), so I don't have a lot to offer on this. We ate at the Italian restaurant twice and that was very good. Lunch options were just ok - I'm not a big buffet fan and the pool food was average. Room-service did not impress us at all - bland and just not good. The breakfast buffet was decent, bacon was charred everyday, but the omelet station saved the day. By day 4 we were over the breakfast. Tips - there's a gas station across the street, as well as an OXO just down the street for gatorade/snacks. For the right price I would stay here again, the close proximity to the airport is really nice for the shorter trips.

  • Phll B : Johnstown, Colorado
Couples Paradise

We recently returned from a week stay at Sun Palace on the Cancun hotel strip. This is a small resort on the beach with the sound of the water audible everywhere. The hotel is spotlessly clean, the rooms spacious and comfortable, the food great, and the staff absolutely wonderful and provided excellent service!!!We booked a photo session with DreamArt Photography and were very impressed with both the photo shoot and the resulting images. The staff was professional and friendly and very patient with us as we made our selections of photos to purchase. We would absolutely use DreamArt again!We have stayed at other Palace properties and have always had a positive experience yet Sun Palace is our new favorite. It was a week of BLISS and we are planning a return trip for 2018!

  • BuzzinaroundSandy : Sonora, California
Beautiful resort, wonderful staff, nice beach...

Second stay at Sun Palace. This is a very relaxing place. Adults only but still some activities that make it active and fun. Volleyball - pool and beach - music, bocce, horseshoes, etc. Two pools, one is quieter and one more active. Inside is a nice lounge with ping pong, games like Jenga, Connect Four, etc. and TV's and music. Food was great and the restaurant options were nice. Gym was well equipped and there was really no lack of anything we needed. There is a great walking/running trail to the west (away from town) that we utilized a few times.The bus system into Cancun is very convenient and almost free. They run every couple of minutes. Spa is nice but don't expect firm, aggressive massages. They are very mild in their approach which may be very suitable for some.Room service was prompt, staff was helpful, particularly had wonderful service from a team member named Salma. ...definitely will return!

  • iw720 : edmonton
The Best !!!!!

Just visited Sun and must say it was a Awesome stay, from the food the beach and the staff were treated like royalty Thanks to Mike Mendez at guest services , and all the staff on the beach can't wait to return

  • Dennis S : Okemos
Consistent

The Sun Palace is consistent with a quality solution for Adults Only. This is not a party location, but a low key beautiful vacation spot. There are four restuarants which provide plenty of options and offer excellent choices. The Chefs Dinner was a pleasant surprise. While expecting the dinner to be well done, the entertainment was a great addition. Food was very good and a nice variation. Rooms are very well maintained. Romantic dinner isn't what it used to be, but you'll find good alternatives. Staff are all pleasant and excellent. Beach is phenomenal--probably one of best spots on hotel zone. Order popcorn from the chef !!!!! spouse gave it rave reviews.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic and select International drinks from 10am-1am
  • Small pastries and welcome sparkling wine drink upon check-in
  • Lounge chair and towels (pool/beach)
  • Non-motorized watersports at Marina:
  • Kayaking
  • Pedal boats
  • Introductory scuba diving lesson in pool
  • Day & night tennis
  • Aerobics
  • Daily activities
  • Nightly entertainment
  • Theme parties
  • 252 Junior Suites
  • 4 restaurants (Mexican, Italian)
  • Snack bar
  • Oriental lounge with snacks a la carte
  • 3 Bars including  Swim-up bar 
  • 4 pools
  • Lit tennis court
  • Fitness centre
  • Gift shops
  • Beauty salon
  • Sauna and steam bath
  • Massage service (fee)
  • Dry cleaning/laundry services (fee)
  • Car rental
  • Doctor on call 24 hours (fee)

Deluxe 

  • Maximum Occupancy 2 people
  • Resort view
  • Balcony with table and chairs
  • Individually controlled air-conditioning
  • Telephone
  • Hair dryer
  • Bathrobe & Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • In-room safe
  • Farouk bath amenities
  • Iron & Ironing board
  • 1 King bed
  • Double whirlpool tub
  • LCD flat screen satellite TV
  • CHI professional hair dryer
  • CHI professional hair straightener

Superior Deluxe 

  • Maximum Occupancy 2 People
  • Ocean view
  • 1 King bed
  • Double whirlpool tub
  • Balcony or terrace
  • Liquor dispenser contains whiskey, tequila, rum & vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • Purified tap water
  • Farouk bath amenties
  • Bathrobe and Slippers
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Wireless Internet service
  • Turndown service
  • CHI professional hair dryer
  • CHI professional hair straightener

Junior Suite 

  • Maximum occupancy 2 people
  • Ocean view
  •  Air-conditioned
  • Telephone
  • Bathrobe and Slippers
  • Liquor dispenser
  • Coffee maker
  • Mini-bar
  • Turndown service
  • Satellite TV
  • Iron & Ironing board
  • 1 King bed
  • Radio alarm clock with iPod docking station
  • Balcony
  • Wireless Internet service
  • CHI professional hair straightener
  • Double whirlpool tub
  • Flat screen LCD TV
  • Farouk bath amenties
  • In-room safe
  • Voicemail
  • Shower
  • CHI professional hair dryer

Grand Level

  • Maximum occupancy 2 people  
  • Oceanview
  • 1 King bed
  • Double whirlpool tub
  • Seating area
  • Balcony with table & chairs
  • In-room welcome bottle of wine upon arrival
  • Private bath/shower
  • L'Occitane bath amenities
  • Bathrobes and slippers
  • Liquor dispenser contains premium brands
  • In-room snacks include chips, chocolates, peanuts & crackers
  • Aromatherapy and pillow menu
  • Exclusive beach bag (one per room/per stay)
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Lavazza coffee maker imported from Italy
  • DVD player
  • CD player
  • iPod docking station
  • Direct dial telephone
  • Alarm clock radio
  • Wireless Internet service
  • LCD TV with satellite
  • Purified water
  • Private check-in and check-out
  • Mini-bar contains sodas, bottled water, juices, domestic & imported beers
  • "Special Menu" 24-hour room service with select items from their restaurants
  • Turndown service
  • CHI professional hair straightener
  • Ironing board
  • Early check-in /Late check-out (upon request and subject to availability)
  • CHI professional hair dryer

Concierge Level

  • Maximum occupancy 2 people
  • 1 King bed
  • Seating area
  • Double whirlpool tub
  • Balcony with table & chairs
  • Liquor dispenser contains premium, upgraded brands of liquor:Bacardi White Rum, Jose Cuervo Tequila, J&B, Whisky & Barton Vodka
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV
  • Satellite TV
  • DVD player
  • CD player
  • Purified tap water
  • L'Occitane bath amenities
  • Bathrobe
  • Slippers
  • Aromatherapy menu
  • Two (2) 25 Minute Massage at the Beach or treatment rooms (location varies)
  • Exclusive beach bag (one per room/per stay)
  • Private beach lounge chair area with waiter service
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso coffee machine
  • Direct dial telephone
  • Alarm clock with iPod docking station
  • Iron & Ironing board
  • Wireless Internet service
  • 24-hour room service from select restaurants to create a "Special Menu"
  • Private candlelight dinner at select locations (once per stay)
  • Nightly petit fours
  • Turndown service
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-out & early check-in (subject to availability)
  • CHI professional hair dryer
  • CHI professional hair straightener

Restaurants

The Steak

  • Buffet for dinner
  • Steak and Seafood

La Tratto

  • A la carte for dinner 
  • Italian
  • Dress code is dressy casual (long trousers and collared shirts are required for gentlemen)

El Alamo

  • Buffet for breakfast and lunch, A la carte for dinner 
  • Internatioanl/Mexican
  • Dress code is casual, however footwear and shirts with sleeves are required for gentlemen

Snack Area

  • Snack bar

Bars

  • Wet Swim-up bar
  • Pool Bar
  • Lobby Bar


Sun Palace Cancun offers the following Awe-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Beauty Salon
  • Gym
  • Sauna 
  • Steam room

Massages

  • Holistic massage
  • Citrus massage
  • Aromatherapy massage
  • Kukulcan Mayan massage
  • Herbal massage
  • Hot stone massage

Facial treatments

  • Refreshing facial
  • Stabilizing facial
  • Ceutical facial
  • Vitamin C facial

Wraps

  • Seaweed wrap
  • Chocolate wrap
  • Chaya sun soothing wrap

Other treatments

  • Body exfoliation
  • Manicure, pedicure
  • Hair removal
  • Make up
  • Hair styling

Stay at 1, play at all! - Receive unlimited access to all the facilities at the nearby sister resorts - Cozumel Palace, Isla Mujeres Palace (couples only 18yrs+), Moon Palace Golf & Spa Resort, Playacar Palace and Beach Palace including restaurants, bars, activities and entertainment. Transfers are not included.

Honeymoon and Wedding Packages - Available, please inquire for further details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sun Palace
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sun Palace
Blvd. Kukulcan Km 20 Zona Hotelera, Cancun 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.