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The Beloved Hotel Playa Mujeres

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

An extremely luxurious 5-star resort that offers the best of everything. Extremely pleasant and attentive staff. Beautiful beaches are within reasonable distance. The buffet and a la carte food items are all top-notch. A definite place to stay for those wanting luxury and high-class service in Cancun.


Overview
Nestled on a long and perfect stretch of beach, this luxurious resort caters to the luxury-lover in all of us, providing everything a vacationer could possibly desire from a sun-soaked holiday. From fine dining to impeccable beach-side service and spa treatments in a serene atmosphere of unparalleled beauty, The Beloved Hotel Playa Mujeres sets the standard for 5-star vacations. 

Location: Beachfront at Playa Mujeres, on a peninsula, between the Mexican Caribbean and a national wetlands wildlife preserve. 25 minutes from Cancun International Airport. 

Highlights
  • Awarded with the "AAA Four Diamond Award"
  • Five time winner of TripAdvisor's Certificate of Excellence
  • Room service 24 hours a day
  • Three swimming pools
  • Free wifi throughout hotel
  • "The Beloved Spa"

tripadvisor Traveler Reviews
  • JoanneV095 : Toronto, Ontario Canada
One Word - Perfect!

We just got back last night and absolutely loved this resort and we travel a lot which is why I am saying it's perfect. From the moment we got off our transfer bus and they greeted us, we knew we came to the right place. They made you feel so special. It has everything you'll ever need to have a great holiday. I really thought the reviews were fake, but they weren't. Our room (we had a Junior Suite), was just perfect for us, huge and very clean with a large balcony overlooking the 2 blue pools with fountains flowing every day. The balconies all have beds on them and we'd fall asleep out there every night to the sound of the ocean. It's a very quiet, peaceful resort and if you love to relax and enjoy the peace and quiet, you will love this as much as we did. No noisy bands or loud music playing all the time and no noisy drunk people (which we can't stand). And we enjoyed the music they played by the pool in the afternoons. Sometimes I wish they didn't turn it off, it was no nice to listen to while you're lying on he beach. You never had to worry about reserving beds or loungers as there were plenty all the time. Breakfast at Aroma was great, lunch at El Mar and Isla was perfect as you'd overlook the beautiful blue Caribbean. We'd have dinner at Isla each night and twice at Lupita (we didn't enjoy Lupita). At night, we'd go to the Lupita Lounge and there would be entertainment there. We really enjoyed the casino night and this guitarist one night was outstanding (more Spanish music please!). As everyone says if you're looking to party with friends or such, this isn't for you, but it's perfect for couples and so romantic. We want to go back next year, but we love the ocean (we are not pool people), and unfortunately, it's full of seaweed. We did go in the ocean each day, stepping over the seaweed, so it didn't bother us that much. We did take a side-trip to Isla Mujeres one day and went snorkelling over there and it was totally worth it. The North beach is stunning and the Cancun blue colour we have come to love, so I'd recommend you do that if you come here. So we'd definitely go back if the price doesn't sky-rocket as it was right in our price-range. Being Canadian, our dollar is so low and we can see it's priced just right for our U.S. neighbours. The people that work here are outstanding and kind and genuine. We loved everyone we met. Thank you!

  • Sarah M :
AmaZing!

What an awesome trip! Amazing staff, service, and attention to detail. Best all inclusive resort we have ever been to. We will definitely be back!! We played golf and did one excursion - zip lining and atv riding- this was all arranged and handled by the resort, we didn't have to think about anything. Excellent food, and nightly entertainment.

  • warroad : New York
Great place to visit if you are on Weight Watchers

The rooms are terrific, service is great but the quality of food and wine is substandard. Everyone at the hotel felt the same, when asked if they could do something about the wine, you had to pay $ 60 plus for a normal bottle. They own the Excellence hotel next door,that has a better restaurant but Samantha at the hotel refused to let us eat there. Having spent every year going to a different hotel in this area of Mexico I would definitely not return to this hotel. Very quite and way too many great hotels to chose from to go back here. Most rooms are far away from the beach and there are no activities. Try the Iberostar Grand Hotel, a much better place to stay.

  • thejenkins6 : Centennial, Colorado
Property, service - outstanding! Food - hit or miss

Got back last week from a week at this property and really enjoyed it. The service is absolutely top-notch just as other reviewers have stated. Everywhere you go the hotel employees will smile and greet you. There is always someone to help you with towels at the pool or at the beach, the twice-a-day housekeeping with turndown service is a treat, the service at the restaurants and bars is outstanding, bell services and front desk are all super accommodating. The property itself is beautiful, very well maintained, there are no mosquitoes or bugs at all, several iguanas roam freely through the grounds. The rooms are beautiful, only complaint is the water closet isn't very private - there are some things your spouse doesn't need to see/hear! :) Really I was only mildly disappointed in the food. The four restaurants don't have a super-diverse menu, usually you couldn't go wrong with the seafood but I had a shrimp dish one day that was terribly overcooked and had lobster at the El Mar restaurant that was also overcooked. The grouper, snapper, salmon and all the different ceviches were excellent, as well as the scallops. Tried a steak on a couple of occasions and it was not good at all, and had a tuna steak at El Mar that looked like tuna fish out of a can pressed into a log, as opposed to a solid piece of tuna steak. I would have liked a little more in the way of activities and entertainment, but that is the kind of vibe that this hotel has, more laid back and chill than vibrant and exciting, so hard to fault them for that. The nightly entertainment at the Lupita Lounge was very good.

  • EllenBurgin : Chapin, South Carolina
Not feeling the love at Beloved

A friend and I travel yearly to Cancun for a girl's getaway to celebrate our birthdays with some sun and fun. We try different resorts each year and read favorable reviews on Beloved so we decided to give it a try. We stayed in an ocean view, junior suite and the room was nice. Best part about it was the shower. The spa was fabulous and we did the hydro therapy and some other treatments (deep tissue massage and body wraps) and were very pleased. However, we felt the hotel service was lacking in a big way. Bartenders and service people were missing, uninformed and could not communicate effectively. Many amenities offered by the hotel were not communicated and we only found out by chance that they were offered. The worst part was the food. We were disappointed at every dinner and found the only good food was served on the beach (fajitas or BBQ pizza). It certainly did not measure up to other resorts we have stayed at. In addition, the place is VERY quiet. Like very little going on in terms of activities. music or fun. So after a few days of lounging and reading we found ourselves wandering down the beach to other resorts in search of some "life." I wouldn't say we had a bad time because the resort is nice and the weather was beautiful, but we won't return. The service and food just don't measure up.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Special welcome cocktail and cool towel
  • Personalized check in & full concierge service
  • Full breakfast, lunch, dinner and snacks daily
  • 4 a la carte dining options
  • 4 bars & 1 lounge
  • Unlimited international premium alcoholic beverages
  • 24-hour room service
  • Pool and beach waiter service for snacks & drinks
  • Minibar with drinks & snacks
  • In-room premium liquor & wine bottle selection
  • 3 swimming pools (1 beachfront)
  • 4 outdoor Jacuzzis
  • Land sports & activities
  • Non-motorized water sports (sailing, snorkeling gear, kayaks, paddle board, etc)
  • Fully equipped fitness center with state-of-art equipment
  • Wi-fi internet service
  • Parking & valet parking
  • Pillow menu
  • Twice-daily maid service
  • Free calls to USA & Canada
  • All taxes and gratuities
  • 109 Spacious suites
  • 4 restaurants and snack bar
  • 3 bars
  • 3 pools, including  beachfront pool
  • 4 outdoor Jacuzzis
  • Fitness centre
  • Tennis court
  • Water sports centre
  • Playa Mujeres Golf Club, designed by Greg Norman, on site (fee)
  • The Beloved Spa
  • Boutique
  • Beauty salon
  • Gift shop
  • Meeting facilities
  • Business centre
  • Internet station (fee)
  • Medical services on call
  • Parking
  • WiFi internet service
  • Concierge service
  • Tour desk
  • Currency exchange
  • Room service (fee)
  • Valet dry cleaning and laundry
  • Elevators, heliport, and accessibility for guests with disabilities

Junior Suite

  • 1 king or 2 oversized twin beds
  • Ocean or pool view
  • Private furnished terrace
  • Living room area with extra-wide sofa bed
  • Private round Jacuzzi with indoor and outdoor access
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 3 people

Swim Up Suite

  • 1 king or 2 oversized twin beds
  • Direct pool access
  • Private garden
  • Private furnished terrace
  • Private round Jacuzzi with indoor and outdoor access
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Terrace Suite with plunge pool

  • 1 king bed
  • Furnished terrace with plunge pool
  • Garden or ocean view
  • Private round Jacuzzi with indoor and outdoor access
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Casita Suite with private pool

  • 1 king bed
  • Beachside
  • Private furnished terrace
  • Private pool
  • Private round Jacuzzi 
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Two-Story Casita Suite with plunge pool

  • 1 king bed
  • Private furnished rooftop terrace
  • Private plunge pool
  • Private round Jacuzzi 
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Penthouse Suite with plunge pool

  • 1 king bed
  • Ocean view
  • Seperate living room
  • Private terrace
  • Private plunge pool
  • Private round Jacuzzi 
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Welcome gift
  • Flowers
  • Writing desk and chair
  • Unlimited access to Aqua therapy
  • Butler service
  • Free transfers to and from airport
  • One private dinner on the beach
  • Ipad available for use
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Owner's Suite

  • Living room area with extra-wide sofa-bed
  • Private round Jacuzzi with indoor and outdoor access
  • Private furnished terrace
  • Dining room
  • Kitchenette
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • 2 telephones with voice mail
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Welcome Gift
  • Fresh flowers
  • Unlimited access to Aqua therapy circuit during stay
  • Daily Fresh Fruit & Petit Fours in room
  • Nespresso Machine
  • Fully stocked mini-bar
  • Upgraded in-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • Ipad available for use during stay
  • Transfers to and from hotel
  • Butler Service
  • One Private dinner on the beach
  • Barman service at the Owner´s Suite, 1 hour during the stay
  • Departure gift
  • Basket of fresh fruits
  • A bottle of champagne
  • Maximum occupancy 2 people

Restaurants

Aroma

  • Buffet for breakfast, A la carte for dinner
  • International
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Lupita

  • A la carte for dinner
  • Mexican
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Isla Grill

  • A la carte for breakfast, lunch and dinner
  • International
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

El Mar

  • Buffet for breakfast and lunch, A la carte for dinner
  • International
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Natura Bar

  • Snack bar

Bars

  • Lobby Bar
  • Swim-up Bar
  • Lupita Lounge


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

The Beloved Hotel Playa Mujeres offers the following Beloved Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Beauty salon
  • Steam room
  • Sauna

Massages

  • Aromatherapy massage
  • Hot stone massage
  • Future mother massage
  • Mud massage
  • Reflexo massage
  • Lavender massage
  • Muscle soother massage

Facial treatments

  • Vitamin C facial
  • Purity cleansing facial
  • Nourishing facial
  • Facial for men
  • Soothing repair facial

Wraps

  • Lime and mandarin anti-ageing wrap
  • Orange and artichoke wrap
  • Noni and aloe skin cooler wrap

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Body exfoliation
  • Make up
  • Hair removal

Bonus - Welcome glass of champagne.

Wedding and Honeymoon Packages - Free packages are available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • The Beloved Hotel Playa Mujeres
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Beloved Playa Mujeres
Condominio Playa Mujeres, Playa Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.