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The Beloved Hotel Playa Mujeres

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
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Our Opinion

An extremely luxurious 5-star resort that offers the best of everything. Extremely pleasant and attentive staff. Beautiful beaches are within reasonable distance. The buffet and a la carte food items are all top-notch. A definite place to stay for those wanting luxury and high-class service in Cancun.


Overview
Nestled on a long and perfect stretch of beach, this luxurious resort caters to the luxury-lover in all of us, providing everything a vacationer could possibly desire from a sun-soaked holiday. From fine dining to impeccable beach-side service and spa treatments in a serene atmosphere of unparalleled beauty, The Beloved Hotel Playa Mujeres sets the standard for 5-star vacations. 

Location: Beachfront at Playa Mujeres, on a peninsula, between the Mexican Caribbean and a national wetlands wildlife preserve. 25 minutes from Cancun International Airport. 

Highlights
  • Awarded with the "AAA Four Diamond Award"
  • Five time winner of TripAdvisor's Certificate of Excellence
  • Room service 24 hours a day
  • Three swimming pools
  • Free wifi throughout hotel
  • "The Beloved Spa"

tripadvisor Traveler Reviews
  • brice3434 : Colby, Kansas
Fun with just enough quiet

This resort was excellent. We had tons of fun but were still able to find peace and quiet. Daniel Santos the bartender at the swim up bar is the best we have had in many resorts. Also Christian and Enrique at Isla Grill make a mean banana flombay.

  • bwatts68 : Alexandria, Virginia
Excellent, with a few notable exceptions.

For the most part, I agree with everyone's excellent comments. However, a few things happened that were extremely disappointing. I visited the Beloved resort in late April with my 27 year old daughter. We arrived before noon, and we did not expect the room to be ready. No problem...we were offered a place to change and have lunch. However, when we initially checked in I told the receptionist that we did not drink and would like to a have a room without alcohol. No problem, she said.When our room was ready at 4:00, we entered to find the room with a bottle of champagne, at least 6 bottles of hard liquor and a mini refrigerator full of beer. We called the front desk and an hour later a very angry young man arrived to remove the alcohol- he seemed very put out. Plus, he forgot to take the bottle of champagne, and we had to run after him. I realize that this is an alcohol conducive resort, but I had hoped that it would honor the requests of those who do not wish to imbibe, for whatever reason. The other issue. My daughter is gluten free, and we had been told that the entire resort could accommodate that. Maybe, but only one menu indicated what was gluten free. The rest of the the time we had to ask, and some employees were much more knowledgable than others. Also- the "fish of the day" was MahiMahi the entire 4 days we were there! The good things- a fabulous breakfast buffet- best ever! Just amazing choices of foods for breakfast.. Best beach chairs ever. Great beach- warm water and many miles to walk. Friendly staff- though not all were fluent in English. Great room- though actually bigger than we probably needed. Enjoyed the spa. Would definitely come back, but would have appreciated being listened to at our checking in.

  • Joyce B : Canton, Michigan
Hospitality at its finest!

We were celebrating out 25th wedding anniversary. Beloved surpassed our expectations throughout the entire stay. The staff is attentive, friendly, and genuine. We stayed in Bonita One, a casita suite. It was spacious, very well appointed, quiet, and central to all parts of the resort. In addition to the numerous other positive reviews' details: I was impressed by the beach bag in your room available for use during your stay, and also the sunscreen, board games, books, and insect repellant at the beach concierge hut; I thought those were special extra touches not found in other resorts. The huge modern shower was a splurge. The in-room whirlpool garden tub was so relaxing.Though the entire staff was amazing, my husband and I agree that Noe went above and beyond to make our vacation so special and memorable. Thank you, Noe, for making us feel so special throughout our stay, and especially on our last night celebrating our Silver Anniversary.We look forward to returning again someday soon. We are concerned that no other resort can compare to the wonderful Beloved.

  • Njoi0908 : Riverside, California
Best Hotel Ever!!!

IF YOU ARE LOOKING TO STAY IN CANCUN, LOOK NO FURTHER!!! From the moment we arrived we were treated like family when valet open the car door. The employees here were truly trained well and they know the definition of 5 star service which was displayed the entire 7 days we were here. The check in process was smooth, our room wasnt ready at 12 when we arrived so we were escorted to on the the dining options where we enjoyed lunch which was amazing. FOOD: Everything was great! We ate all the resturaunts and had room service 3 times which was all included. Lupita was indoors and it was a very elegant place with a great selection of entrees and wines. Room service came fast, about 20-30 minutes and the selections were great and very tasty. We had pizza, egg rolls with fried rice, pasta, pancakes, huevos, a variety of fruits and veggies which were all very fresh and cooked very well. Aroma is a buffet style place with indoor and outdoor seating, very good selections as well. Dinner had a variety of fish, chicken, veggies, breads, soups, about 10 different sides and a dessert station. Lupita lounge which is outdoors was very spacious and offered a variety of cocktails, sushi and ceviche. Lupita lounge had different types of entertainment each night. While we were there we enjoyed a group of light and hula hoop dancers, a live jazz band, 2 solo singers and a dj.They also had a mexican buffet dinner on the sand at night with a band and fire show which was so beautiful. We didnt need to make and reservations for dining at all, just for the spa.SUITE: Perfect! The suites are a great size with beautiful views of the resort grounds and ocean. It had a huge walk in shower, full bar, jacuzzi tub and living room area. It was cleaned everyday without even asking. The bed was very very comfortable and the linens were soft and clean. The balcony has a huge lounge bed for relaxtion and a table and chair for outdoor seating. It was well kept and maintained nicely. Nothing was ever broken in the room nor did we have any maintenance or cleanliness issues during our stay. I could go on and on about the experience we had here and i cant stop thinking about this trip each and every day. I truly enjoyed everything and we are already planning to go back again in 2018!

  • Doug H : Bolton
Simply Superb

There is not a lot more that I can say that hasn't been said already but I'll try. We have stayed in a number of quality hotels throughout the world but we have never experienced such levels of service that we received at the Beloved. From start to finish every member of the team provided such genuinely friendly and high level of service that far exceeded our expectations. The standard of our room (Carinosa 4), a duplex apartment with large rooftop spa pool, and its facilities was incredible. The standard of service and food in all restaurants was excellent. As I have said already, every member of staff provided excellent service but I feel special mention has to go to Alahondra (I hope I have remembered her name correctly) and Sara who serviced our room; Roberto, Giovanni, Offelio, Angel, Christian and Sara in the Isla Grill (our favourite restaurant); Angel in the Lupita Restaurant; Jared the beach concierge; and all of the staff at the front desk and reception who went the extra mile to make our holiday so special and accommodate our needs. All restaurants are excellent but we felt that the Aroma restaurant lacked atmosphere at evening dinner time. Even so food quality was superb as it was in the other restaurants. Apart from breakfast in the Aroma, all restaurants are a la carte. The 24/7 room service was equally exceptional in terms of quality and efficiency of service. The Lupita lounge serves freshly prepared sushi to order in the evening and, whilst we didn't try it, it was extremely popular. Apart from daily specials and the odd themed night the menus didn't change and we were offered one visit per week to one of the restaurants in the sister hotel, the Excellence, next door. Again, the meals we had in the Indian and the Spanish Tapas restaurants were excellent. So, there was plenty of choice for us over the two weeks and but it would be an idea for the menus to be changed on a weekly basis.Entertainment in the Lupita lounge in the evening was suitably low key but was more professional than we have experienced in the past. The beach is excellent with plenty of sunbed availability, although snorkelling was disappointing. The three pool areas were beautifully kept but we preferred the beach. The free wi-fi is really good throughout the hotel and grounds, and guests have access to a games room with laptops and printer, an X-box game system and TV.On a couple of occasions the loud and disrespectful behaviour of small groups of holidaymakers in the swim up bar area of the main pool affected the overall relaxing ambience of the hotel. These same people were equally disrespectful in the evening in the Lupita lounge. Fortunately, it was only on a couple of occasions and did not affect our stay too much. I have commented on this to the hotel management though. My only other concern is that the dress code for the restaurants is very sensible and is made clear on the hotel website and in the information in the room. However, whilst this was adhered to by most residents , some chose to ignore it and I feel the restaurant managers should have been stricter in enforcing the policy.The hotel is situated remotely from Cancun and this suited us as we wanted a small and quiet hotel. However, it is something to consider if you require more facilities. A round trip to Cancun in a taxi cost us around £50. We took advantage of a photo shoot offered at the hotel. The shoot is free but there is obviously a charge for photos. Although quite expensive, the photos are professionally done and the experience was great.As my title suggests this hotel is simply superb and it was a privilege to have stayed at the Beloved Playa Mujeres. We will return.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Special welcome cocktail and cool towel
  • Personalized check in & full concierge service
  • Full breakfast, lunch, dinner and snacks daily
  • 4 a la carte dining options
  • 4 bars & 1 lounge
  • Unlimited international premium alcoholic beverages
  • 24-hour room service
  • Pool and beach waiter service for snacks & drinks
  • Minibar with drinks & snacks
  • In-room premium liquor & wine bottle selection
  • 3 swimming pools (1 beachfront)
  • 4 outdoor Jacuzzis
  • Land sports & activities
  • Non-motorized water sports (sailing, snorkeling gear, kayaks, paddle board, etc)
  • Fully equipped fitness center with state-of-art equipment
  • Wi-fi internet service
  • Parking & valet parking
  • Pillow menu
  • Twice-daily maid service
  • Free calls to USA & Canada
  • All taxes and gratuities
  • 109 Spacious suites
  • 4 restaurants and snack bar
  • 3 bars
  • 3 pools, including  beachfront pool
  • 4 outdoor Jacuzzis
  • Fitness centre
  • Tennis court
  • Water sports centre
  • Playa Mujeres Golf Club, designed by Greg Norman, on site (fee)
  • The Beloved Spa
  • Boutique
  • Beauty salon
  • Gift shop
  • Meeting facilities
  • Business centre
  • Internet station (fee)
  • Medical services on call
  • Parking
  • WiFi internet service
  • Concierge service
  • Tour desk
  • Currency exchange
  • Room service (fee)
  • Valet dry cleaning and laundry
  • Elevators, heliport, and accessibility for guests with disabilities

Junior Suite

  • 1 king or 2 oversized twin beds
  • Ocean or pool view
  • Private furnished terrace
  • Living room area with extra-wide sofa bed
  • Private round Jacuzzi with indoor and outdoor access
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 3 people

Swim Up Suite

  • 1 king or 2 oversized twin beds
  • Direct pool access
  • Private garden
  • Private furnished terrace
  • Private round Jacuzzi with indoor and outdoor access
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Terrace Suite with plunge pool

  • 1 king bed
  • Furnished terrace with plunge pool
  • Garden or ocean view
  • Private round Jacuzzi with indoor and outdoor access
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Casita Suite with private pool

  • 1 king bed
  • Beachside
  • Private furnished terrace
  • Private pool
  • Private round Jacuzzi 
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Two-Story Casita Suite with plunge pool

  • 1 king bed
  • Private furnished rooftop terrace
  • Private plunge pool
  • Private round Jacuzzi 
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Penthouse Suite with plunge pool

  • 1 king bed
  • Ocean view
  • Seperate living room
  • Private terrace
  • Private plunge pool
  • Private round Jacuzzi 
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Welcome gift
  • Flowers
  • Writing desk and chair
  • Unlimited access to Aqua therapy
  • Butler service
  • Free transfers to and from airport
  • One private dinner on the beach
  • Ipad available for use
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Owner's Suite

  • Living room area with extra-wide sofa-bed
  • Private round Jacuzzi with indoor and outdoor access
  • Private furnished terrace
  • Dining room
  • Kitchenette
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • 2 telephones with voice mail
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Welcome Gift
  • Fresh flowers
  • Unlimited access to Aqua therapy circuit during stay
  • Daily Fresh Fruit & Petit Fours in room
  • Nespresso Machine
  • Fully stocked mini-bar
  • Upgraded in-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • Ipad available for use during stay
  • Transfers to and from hotel
  • Butler Service
  • One Private dinner on the beach
  • Barman service at the Owner´s Suite, 1 hour during the stay
  • Departure gift
  • Basket of fresh fruits
  • A bottle of champagne
  • Maximum occupancy 2 people

Restaurants

Aroma

  • Buffet for breakfast, A la carte for dinner
  • International
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Lupita

  • A la carte for dinner
  • Mexican
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Isla Grill

  • A la carte for breakfast, lunch and dinner
  • International
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

El Mar

  • Buffet for breakfast and lunch, A la carte for dinner
  • International
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Natura Bar

  • Snack bar

Bars

  • Lobby Bar
  • Swim-up Bar
  • Lupita Lounge


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

The Beloved Hotel Playa Mujeres offers the following Beloved Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Beauty salon
  • Steam room
  • Sauna

Massages

  • Aromatherapy massage
  • Hot stone massage
  • Future mother massage
  • Mud massage
  • Reflexo massage
  • Lavender massage
  • Muscle soother massage

Facial treatments

  • Vitamin C facial
  • Purity cleansing facial
  • Nourishing facial
  • Facial for men
  • Soothing repair facial

Wraps

  • Lime and mandarin anti-ageing wrap
  • Orange and artichoke wrap
  • Noni and aloe skin cooler wrap

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Body exfoliation
  • Make up
  • Hair removal

Bonus - Welcome glass of champagne.

Wedding and Honeymoon Packages - Free packages are available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • The Beloved Hotel Playa Mujeres
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Beloved Playa Mujeres
Condominio Playa Mujeres, Playa Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.