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The Beloved Hotel Playa Mujeres

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

An extremely luxurious 5-star resort that offers the best of everything. Extremely pleasant and attentive staff. Beautiful beaches are within reasonable distance. The buffet and a la carte food items are all top-notch. A definite place to stay for those wanting luxury and high-class service in Cancun.


Overview
Nestled on a long and perfect stretch of beach, this luxurious resort caters to the luxury-lover in all of us, providing everything a vacationer could possibly desire from a sun-soaked holiday. From fine dining to impeccable beach-side service and spa treatments in a serene atmosphere of unparalleled beauty, The Beloved Hotel Playa Mujeres sets the standard for 5-star vacations. 

Location: Beachfront at Playa Mujeres, on a peninsula, between the Mexican Caribbean and a national wetlands wildlife preserve. 25 minutes from Cancun International Airport. 

Highlights
  • Awarded with the "AAA Four Diamond Award"
  • Five time winner of TripAdvisor's Certificate of Excellence
  • Room service 24 hours a day
  • Three swimming pools
  • Free wifi throughout hotel
  • "The Beloved Spa"

tripadvisor Traveler Reviews
  • Sharon B : Tecumseh, Canada
Believe What You Read

There is so much good about this place. Yes, there are issues here and there, but if you can overlook minor incidents, then you will love this place. The service is amazing. The rooms are impeccably clean. The beach and pool are well taken care of. The food is the best I've had in Mexico ( I've only stayed at 4 star and up resorts). We did have a couple of issues but the minute you tell someone, the problem is solved. We called about a pool filter noise outside at night and literally within 5 minutes, there was someone there fixing it. The beaches did have a lot of seaweed on them, but the hotel has a tractor cleaning it every morning. So, yes, the seaweed and tractor are a bit of an inconvenience. But the last day we were there, the seaweed completely disappeared from the water as well as all down the shore, so it may possibly be a hit and miss thing. All the restaurants go out of their way to please you. I made several requests for different side orders and it was never a problem. They really are very anxious to please people. The Guest Service Manager, Claudia walks around almost daily making sure the guests are enjoying their stay. We made a request to have the refrigerator in our room changed as it was noisy and she had it replaced within a half hour. So, as I say, Amazing place!

  • Scott H : Astoria, New York
Perfect in Paradise

This is a little slice of heaven on earth. Very warm welcome right from arrival. The staff work hard to make your every request come true. It is a little far away from the center of town and all the nightlife but if is great for relaxing and recharging your batteries. It's an all inclusive resort at decent prices but I never felt like it was cheap.

  • Gibz89 :
Best vacation of my life!

Came here to propose to my partner and they made every moment of it special! Their attention to detail is ridiculous. They know how to make each and every guest feel like they are the only person that matters in the whole hotel. Only had 2 complaints but they weren't big deals--- out keys kept deactivating each day. Don't know why or how. They swapped them out eventually and there were no issues. Also, food was good but not the best on the planet. Still really good stuff for an all inclusive. For perks, strong drinks, really friendly staff, and beach front access. If you stay in a 2 story casita, request Hermosa building. Right up to the beach and ridiculous views. This was the most relaxing and amazing vacation I've ever had. That you Beloved for making it so great! Special shout out to Claudia, Cristian, Edgar, Alex and Jesus from the Spa for going above and beyond for us. You rock!

  • Stacey G : Atlanta, Georgia
Great beach service

The hotel is beautiful and the service is top notch. We rented a beach cabana for two days during the stay. Jesus our beach waiter had uncanny timing. Just as my sparking wine was about gone, a fresh bottle arrived. And this happened twice. He was quick to fill a glass, make recommendations on a fruit plate, lunch or a light beer. The time goes by so fast.Great time on the beach

  • FranciscoVaradero : Varadero, Cuba
Amazing

This was our second time at this resort. We didn't think that it was possible to improve on our first stay at the Excellence, but wow, they sure did!! The number one goal of all of the staff is customer service. They want to know what would make your stay perfect, and then they deliver! The entire resort is pristine, from the rooms to the pools, restaurants, lobby and the grounds. They work endlessly to ensure that everything is perfect!The entire staff is friendly, and go out of their way to make you happy!The food is very good. There was a good selection to chose from, even lobster was plentiful !They are constantly creating events that are not only great fun for the guests, but are amazing for the staffs moral.We will certainly be returning again next year.Thanks again to all the staff that made our week so great! See you next year!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Special welcome cocktail and cool towel
  • Personalized check in & full concierge service
  • Full breakfast, lunch, dinner and snacks daily
  • 4 a la carte dining options
  • 4 bars & 1 lounge
  • Unlimited international premium alcoholic beverages
  • 24-hour room service
  • Pool and beach waiter service for snacks & drinks
  • Minibar with drinks & snacks
  • In-room premium liquor & wine bottle selection
  • 3 swimming pools (1 beachfront)
  • 4 outdoor Jacuzzis
  • Land sports & activities
  • Non-motorized water sports (sailing, snorkeling gear, kayaks, paddle board, etc)
  • Fully equipped fitness center with state-of-art equipment
  • Wi-fi internet service
  • Parking & valet parking
  • Pillow menu
  • Twice-daily maid service
  • Free calls to USA & Canada
  • All taxes and gratuities
  • 109 Spacious suites
  • 4 restaurants and snack bar
  • 3 bars
  • 3 pools, including  beachfront pool
  • 4 outdoor Jacuzzis
  • Fitness centre
  • Tennis court
  • Water sports centre
  • Playa Mujeres Golf Club, designed by Greg Norman, on site (fee)
  • The Beloved Spa
  • Boutique
  • Beauty salon
  • Gift shop
  • Meeting facilities
  • Business centre
  • Internet station (fee)
  • Medical services on call
  • Parking
  • WiFi internet service
  • Concierge service
  • Tour desk
  • Currency exchange
  • Room service (fee)
  • Valet dry cleaning and laundry
  • Elevators, heliport, and accessibility for guests with disabilities

Junior Suite

  • 1 king or 2 oversized twin beds
  • Ocean or pool view
  • Private furnished terrace
  • Living room area with extra-wide sofa bed
  • Private round Jacuzzi with indoor and outdoor access
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 3 people

Swim Up Suite

  • 1 king or 2 oversized twin beds
  • Direct pool access
  • Private garden
  • Private furnished terrace
  • Private round Jacuzzi with indoor and outdoor access
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Terrace Suite with plunge pool

  • 1 king bed
  • Furnished terrace with plunge pool
  • Garden or ocean view
  • Private round Jacuzzi with indoor and outdoor access
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Casita Suite with private pool

  • 1 king bed
  • Beachside
  • Private furnished terrace
  • Private pool
  • Private round Jacuzzi 
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Two-Story Casita Suite with plunge pool

  • 1 king bed
  • Private furnished rooftop terrace
  • Private plunge pool
  • Private round Jacuzzi 
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • One Agua Viva Hydrotherapy circuit per person/per stay
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Penthouse Suite with plunge pool

  • 1 king bed
  • Ocean view
  • Seperate living room
  • Private terrace
  • Private plunge pool
  • Private round Jacuzzi 
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • Rain shower
  • Bathrobe and slippers
  • 2 telephones with voice mail
  • Free calls to U.S.A. & Canada
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Nespresso Machine
  • Fully stocked mini-bar
  • In-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Welcome gift
  • Flowers
  • Writing desk and chair
  • Unlimited access to Aqua therapy
  • Butler service
  • Free transfers to and from airport
  • One private dinner on the beach
  • Ipad available for use
  • A bottle of champagne
  • Daily Fruit
  • Maximum occupancy 2 people

Owner's Suite

  • Living room area with extra-wide sofa-bed
  • Private round Jacuzzi with indoor and outdoor access
  • Private furnished terrace
  • Dining room
  • Kitchenette
  • 42inch flat-screen TV
  • Air conditioning with in-room climate control
  • 2 telephones with voice mail
  • Radio/alarm clock with iPod connectivity
  • Free electronic in-room safe (laptop size)
  • Welcome Gift
  • Fresh flowers
  • Unlimited access to Aqua therapy circuit during stay
  • Daily Fresh Fruit & Petit Fours in room
  • Nespresso Machine
  • Fully stocked mini-bar
  • Upgraded in-room premium liquor & wine bottle selection
  • Iron and ironing board
  • Pillow menu
  • Twice daily maid service
  • Writing desk and chair
  • Ipad available for use during stay
  • Transfers to and from hotel
  • Butler Service
  • One Private dinner on the beach
  • Barman service at the Owner´s Suite, 1 hour during the stay
  • Departure gift
  • Basket of fresh fruits
  • A bottle of champagne
  • Maximum occupancy 2 people

Restaurants

Aroma

  • Buffet for breakfast, A la carte for dinner
  • International
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Lupita

  • A la carte for dinner
  • Mexican
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Isla Grill

  • A la carte for breakfast, lunch and dinner
  • International
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

El Mar

  • Buffet for breakfast and lunch, A la carte for dinner
  • International
  • Dress code is casual elegant (long trousers and collared shirts for gentlemen)

Natura Bar

  • Snack bar

Bars

  • Lobby Bar
  • Swim-up Bar
  • Lupita Lounge


Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

The Beloved Hotel Playa Mujeres offers the following Beloved Spa facilities and treatments:

Facilities

  • Massage rooms
  • Gym
  • Beauty salon
  • Steam room
  • Sauna

Massages

  • Aromatherapy massage
  • Hot stone massage
  • Future mother massage
  • Mud massage
  • Reflexo massage
  • Lavender massage
  • Muscle soother massage

Facial treatments

  • Vitamin C facial
  • Purity cleansing facial
  • Nourishing facial
  • Facial for men
  • Soothing repair facial

Wraps

  • Lime and mandarin anti-ageing wrap
  • Orange and artichoke wrap
  • Noni and aloe skin cooler wrap

Other treatments

  • Manicure, pedicure
  • Hair styling
  • Body exfoliation
  • Make up
  • Hair removal

Bonus - Welcome glass of champagne.

Wedding and Honeymoon Packages - Free packages are available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • The Beloved Hotel Playa Mujeres
    Cancun,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Beloved Playa Mujeres
Condominio Playa Mujeres, Playa Mujeres 77400 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.