Allegro Cozumel by Occidental
- What's Included
- All Inclusive Features
Our OpinionThe Allegro Cozumel is a great resort. Renovations in 2015 have added a new restaurant, nightclub and teen club as well as updates throughout. This is a great resort for those interested in scuba diving or snorkeling, as the waters boast some of the best underwater views within the area. The food options are OK and the staff are pleasant and personable.
I arrived at the Allegro the 16 of November, the day it was the reopening because I was told it has been closed for 2 months for remodeling. The lobby is very nice, there were only a few people there and they offered us some drinks in the meantime we got registered. The room was remodeled completely and we had a bottle of wine in our room to welcome us. The room was nice, the snack bar was refilled all days, and one day we had a problem in the night with the hot and cold water of the shower and the sink which was solved in half an hour at most, the next day we received a plate full of fruit and a bottle of wine for the inconvinience. Outside the room you can hang up your "hamaca" and rest in the afternoon. All the people that work there are super friendly and polite. I have been to Cancún, Playa del Carmen, Riviera Maya and Cozumel many times, but the Allegro has the most awesome beach I have seen in all my life. None of the 5 stars hotels has this wonderful beach, it´s like getting into a salted pool, the water it´ absolutely transparent with no waves at all, marvelous!!Most of the people that go there are scuba divers and it´ awesome that you only carry your gear to the pier where we were picked up by our PADI instructor and our boat. The have to make more restrooms for the people of the beach and the pool and definitelytake that linen off the pool and repair the pool as it should be.The food is not good, the chef has to take cooking lessons and go to other hotels to see how they serve the buffets. The food was always greasy, with a lot of fat on it. It´ the beach, I would have liked to eat, ceviche, shrimps, tiraditos, tostadas de ceviche, pescadillas, etc.They have all the space they need to make a small "Cevicheria" near the pool and the beach, a coffee and ice cream shop, another restaurant...They could make it a 5 star hotel, the Allegro has everything they need!! I stayed there only 4 days because he had a share time week at the Fiesta Americana, and I would have stayed very happy at the Allegro!! The only thing that I didn´t liked is that they charged you $20.00 dlls. for using the wi-fi when we know that hotels pay a very small amount for the internet and this service should be free. In Mexico there are even streets were you can get connected to the wi-fi!!
Had a nice 2 week stay at Allegro.The hotel has recently been updated (certain areas are still being worked on at this time), and the facility is generally quite nice.Things that were lacking:1) We booked a premium room: The room we got seemed quite standard and did not offer bathrobes, which appears to be the only difference between as premium room and a standard room if you look at the resort's description. It appears rooms were handed out in whatever order you arrived regardless of what you booked (unless you were booked in the club, or in the UDE).2) The coffee station in the lobby building opens before the cafeteria only on the weekend shift (Fri-Mon), other days of the week coffee only came out after the cafeteria opened, and when there did not include milk. This station also offers snacks for the earlybird, such as some baked goods and yoghurt, however there are no bowls or spoons put out to consume the yoghurt with.3) The bar in the lobby building rarely opened on time (6pm), and when it did 6pm was the time of arrival of the staff: You would have the pleasure of watching the staff setup the bar area for 10 to 15 minutes before they would offer you service.4) The buffet staff would usually only start setting up about 5 minutes before opening time. The buffet would usually open for breakfast about 5 to 7 minutes late (which was difficult for divers who only have a 15 minute window to eat before having to leave to get to the dive shop). Also, often eggs and omelets would not be available for some time after the opening (up to a 15 minute delay). This definitely needs improvement.
We spent a week at the Allegro on an "Ultimate Dive Experience" package. There is NO WIFI (except supposedly you can pay to get it at the main office only which we didn't do). Food at the buffets was better than expected, staff are super friendly everywhere. Dive boats were good, and dive shop and boat staff were mostly good except for one snarky person who insisted I would lose my $ paid for additional dives when I couldn't dive due to sickness one day. The dive shop manager came and said all I needed was a Dr note, and a doc could be called to see me onsite, which they did and we got the credit. They mostly take you to very near sites, if you want to go to more wall areas be sure to request this.There are no bathrooms on the boats or at the dive shop which they really should have; also the bathrooms were closed for repair at the main pool so everyone was going to the "exclusive" UDE building. The UDE pool had kids who were clearly not with UDE divers, there is no signage to advise it is for UDE use. So it's not an "exclusive" area. The lounge was pretty good, but no beer, only wine and liquor - you could walk to the pool bar for draft beer. The should get the keylock working on the UDE lounge as there is free-pour liquor in there and we sent a couple 11-12 yr olds packing who came looking for the snack bar.Note that you need reservations for the restaurants which are hard to get, food wasn't great there but service was excellent.
Allegro Cozumel has greatly improved since my last visit 2.5 years ago. Rooms are currently being remodeled. The pool liner has some stains but over is a great improvement from my last visit. The food in the specialty restaurants and the buffet were greatly improved! I had a very enjoyable stay!
Been there about 6 times now. This time I felt betrayed. Greeted at the airport and provided a map of the island and offer to pay $100 for one day jeep rental plus fare for ferry to mainland. All smiles and pleasant. No mention of any obligation to attend a time share sales meeting. Perhaps there was something written in Spanish there, I don't know.The next day we go to the lobby to inquire about the jeep. They put us in a van and drive us down the island (too far to comfortably walk back) and we are subjected to a time share presentation we did not really want to attend. Finally, I point this out and they are pretty unpleasant about it. Looking back, I should have said something before getting in the van and I was angry at myself for allowing this to happen. But, you know, you go on a vacation to relax, not be hyper vigilant.I can forgive the hard beds, the loud fan in the room, the just okay food, the construction noise and the slow processing in at the front desk. What I cannot forgive is the way we were tricked into a time share presentation using such devious and dishonest methods. They served us up as prey.In the future, when travelling to resorts such as this I will:Bring a letter on my stationary that says I do not want to go to a timeshare presentation and show that to everyone I deal with. Anything I sign will be prefaced by "no time share presentation required" above my signature.Who will protect us from these practices? It's quite profitable for them because it's such a good deal for the company and a bad deal for the purchaser. So, they have money to pay people to deliver travelers to their presentations.They betrayed my trust. As other travelers have said, such trickery and deception sets a bad tone for the trip and make one less trustful of others you come in contact on the trip.I won't say here in print what I really think of the time share sales people we were tricked into having to deal with.I will most likely not return. DON'T STOP AT THE WELCOMING DESK AT THE AIRPORT. IT'S A TRICK! IT'S A TRAP! ALSO, BE CAUTIOUS OF ANY DEAL YOU ARE OFFERED IN THE LOBBY.THEY ARE NOT TRUSTWORTHY.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Room service - continental breakfast (7am-10am)
- Unlimited Domestic drinks from 10am-2am
- Boogie boards
- Introductory scuba lessons in pool
- Exercise room
- Dance lessons
- Language lessons
- Daily activities
- Nightly entertainment
- 305 rooms in thirty-eight villas
- 5 restaurants, including: Buffet, International, Italian and Asian (Dress code & reservations required at a la carte restaurants)
- Snack bar
- 5 bars, including: Swim-up bar and Disco
- 3 pools - 1 activity, 1 relaxation, 1 kids
- Tennis courts
- Multipurpose court
- Fitness room
- Spa (fee)
- Beauty salon (fee)
- Gift shop
- PADI five-star dive center on site
- 1 king or 2 double beds
- Ceiling fan
- Satellite TV
- In-room safe
- Full bathroom w/shampoo dispenser
- Balcony with hammock
- Max occupancy 4 persons
For the Kids - Water park; Kids 4-12 can enjoy supervised activities at the Kids' Club from 9am-5pm. Teen club for ages 13-17.
Honeymooners - Receive a special check-in at guest service desk, breakfast in bed (once per stay), flower arrangement, 10% discount on massage, and a room upgrade (best available at check-in). Arrange locally with Guest Services. Proof of marriage certificate required. Inclusions are subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Allegro Cozumel by OccidentalCozumel,Mexico
- Hotel Contacts
- Extra Info
Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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