Allegro Cozumel by Occidental
- What's Included
- All Inclusive Features
Our OpinionThe Allegro Cozumel is a great resort. Renovations in 2015 have added a new restaurant, nightclub and teen club as well as updates throughout. This is a great resort for those interested in scuba diving or snorkeling, as the waters boast some of the best underwater views within the area. The food options are OK and the staff are pleasant and personable.
Visited the resort a few years back and loved it then, have made upgrades and renovations. The resort is beautiful and the beach is one of the most beautiful we have seen. The staff is friendly and always trying to please. Will be back again.
Twenty minutes from the airport through beautiful downtown Cozumel and straight to the Allegro on the south west corner right in the marine reserve. My partner and I stayed for a week and we very impressed. Mirna at guest services is exceptional and will be your go to person for any question or concern. As for concerns, we had none. The food was great, breakfast, lunch and dinner. Less than five minutes waiting at peak hours for food. Swim up bar. Quiet pool. Decent snorkelling on the beach. Lots of beach walking and soaking up the sun. All staff were genuine, friendly and hard working. We will definitely head back to Allegro with friends and family. Enjoy! Eric and Carl
I very much the pools, ocean, sailing, and scuba diving. It is one of the few all-inclusives in the chain that have sailboats on the beach. Only one of two was operational, so one had to reserve well in advance. I have been with Allegro for about 16 years. The food was cheaper and less enjoyable than I ever remember. The management seems to have eliminated buying other than the cheapest ingredients, frequently cooked to death. We did have something like prime rib one night. it was pretty good if you were there in time for the rare and medium slices, but all that was left after that was a pile of ends. Some was carved in the wrong direction. I saw smoked salmon once, in the "special" Italian restaurant. The hot tub definitely was on the cool side.
Beware of potential thieves in the entire Cozumel area Make sure your windows & screens have a lock on them. Seems the area of COZ has gone down hill with more people trying to rip off tourists.Location: It's a bit of a drive to downtown but it's worth it to walk around & have different food once or twice.There is a Starbucks downtown with free WIFI.We made a quick trip up to the restaurant at the resort for dinner and didn't put our $ away in the safe.It was in the suitcase in a wallet between clothes in the closet area.Came back to room and money ($600 ouch - yes it hurt) was gone. Window was open & unlocked -actually didn't have a lock on it. Went to front desk.They didn't even apologize.Kept telling us, "You should keep you money in the safe." We filed a police report (total joke and a waste of an entire vac. day) & filed a claim with the ins.co. we purchased extra when booking the trip. Both the police and ins. co. basically said oh well.This was our 3rd time staying at this resort. Never had a problem before. At least I don't think we did but now I wonder. You'd think that the person who stole the $ would've just taken 1 of the hundred dollar bills and not all 6 of them to be so obvious. I think it had to be the maids or other workers who scope out their targets & wait until they leave & steal. Please make sure to put ALL your valuables in the safe even if you are only going to be gone from the room for a short period. Even if the maid already cleaned the room that day. So very disappointing. Our one little mistake cost us dearly.Also, pay everything with cash! Got home & found out the gas station double charged our CC & a restaurant (Iguana's) tried to tell us their CC machine was broken and said the bill was $80 cash. Told them we had no cash left and amazingly they got their machine to work. Got home & when the cc bill came a miracle must have happened. The bill was only $47. Beware of using your credir card anywhere.
We stayed in room 4224 which is on the right hand side of the play pool heading towards the beach. The room was clean and the regular maid exceptional. The beds and pillows were the most comfortable I have ever slept in from a resort. The room is bright with excellent black out curtains. There are no drawers or dressers in this particular room, only a closet and night table. Everything worked very well, including the hairdryer which had a dimmable night light on it, safe, air conditioning and tv. We always had hot water. The only issues were debris from the thatch roof coming onto the beds and tiny ants, but we didn't complain about these seeing the nature of each building. The ants we continually flushed down the drain and we never put limes in our room again from the bubbas. The ants pretty much left. Keep in mind; the adjoining door to the room behind yours and walls are not sound proof!!! Like a lot of resorts, you can hear most things that go on in the other room(s). Please be mindful of this for respect of your "neighbour(s)". The hammocks on the patios were a nice touch and we saw lots of people using them.I want to mention the staff before I forget. Everyone was terrific towards us and very friendly. We never had an issue with anyone on the resort. Treat people with kindness you'll get the same in return. Act like an arrogant jerk and you should expect less than stellar treatment. Having said that, our "star" staff from the week of Jan. 23 - Feb. 3 2017 were these: our "regular" room maid (you could tell her days off), who kept the room immaculate and made the best towel art we've ever seen! We never saw her or got her name, but thank you!; Luis at the Beach Bar (lively pool), who was extremely friendly and made great drinks including Caesars (ask for not as much "brown mix" and they're perfect!). He would joke with you and had a great demeanor; Monica at the buffet restaurant for breakfast and lunch restaurant. She was always "on" and so very sweet and pleasant. Her famous saying, "It's a pleasure" or "My pleasure"; Angel at the breakfast and lunch. Jokey and nice; Hector at the Italian restaurant and buffet. He was personable and pleasant. Nice to talk to; Maria who makes the omelettes. She has those down to a science. She works hard, so a little smile goes a long way; the whole animation team, including Raul and a guy who wore a "dog" hat, so I called him Scooby Do.The grounds were immaculate and there were workers there always cleaning, fixing, mowing, planting, upgrading. The sound system was being worked on so that speakers would be "hidden" in fake "rocks" so that as you walked down the walkways the music could be heard. They even had a falcon and falconer that came around during certain parts of the day to keep their version of crows/grackles away.The washrooms, especially by the beach, were always kept very clean. If there was an issue, it was dealt with. This was also I think due in part to how the patrons kept the washrooms as well. I've been to resorts where the clientele was less than respectful to helping the staff keep the bathrooms nice. Being maybe a family friendly resort could have something to do with it???? Anyway, I was impressed. There were 4 restaurants at the Allegro; buffet, Italian, Japanese and Mexican. Because we stayed 11 days, we could do 3 a la cartes. We decided to try all of them. All were great and we were stuffed by all of them. Our favourites were the Japanese and Italian, but watching the sun set at the Mexican was nice. We are not that picky when it comes to eating; we can find something at most times. The buffet was probably the best at breakfast, and the lunch at beach restaurant (Mexican) second. They would also have a BBQ about every second day there with hamburgers and then either chicken or pork or both. Excellent!!! The buffet restaurant at dinner we could always find something to eat, but if we could change one thing about it, it would be variety. Like I said, we did not go hungry! There's more than enough food, but a few dishes were too repetitive.There was enough to do for us around the small resort. They had volleyball, water volleyball, water basketball, table tennis, tennis, night entertainment, disco, lessons of all sorts like Spanish, bracelet making, paella cooking, towel art making, etc. You had the choice of a few pools (kids, quiet and lively), plus a couple small ones, one of which was reserved for time share people. The kid's pool looked like a lot of fun! Also has a bar there. All pools were cleaned daily, and several times the liner was scrubbed by staff.The beach was very nice and one of the best on the island! Turquoise water, soft white sand (made from coral is my guess), palm trees for some shade and if you like snorkeling, some fish. Because Cozumel is known for diving and snorkeling, there are many tour operators for that and you see many boats out on the water that go to the various drop off points. We did a snorkeling excursion and were lucky enough to be on a boat with mostly divers, so there were only four of us snorkelers! Compare prices with going to the actual dive shop on the resort, an outside vendor or other tour operator at the resort. We paid $57 each US (about 4600 pesos) directly from the dive shop on the resort. Others got it for $50 US from their tour operator.WiFi/Internet is expensive, so you can go across the street from the resort to Iguanas, order a beer or something to eat, and you can use their WiFi there for free if you need to contact home. If not, relax and leave the cell phone in your safe. You're on vacation! :) There's also a little further down a shop (complete with Juan Valdez donkey) where you can buy some mementos. You can get Mexican blankets there for as little as $10 US, whereas the vendors on the beach sell them for much more. The one guy I ended up buying from anyway for $20 US had an attitude so watch out for him. I should have bought elsewhere, but I got the blanket I wanted. The shop owner will bargain. The shop on the resort is pricier, but is more boutique-like with some nicer products. You can also get things on the resort at the shop by the kiddie pool. You can buy ceramics there or pick an un-painted one and hand paint it yourself!! The lady there will fix any muck-ups and fire and glaze your handy work! Three of us ladies did this, and depending on the piece you choose, you have your own masterpiece in about a couple of hours! It was fun and not just for the kids!! You get your finished product the next day and prices are subject to item chosen.The time share people there are in cream coloured shirts. They will ask you if you're interested, but a polite "no gracias" will do. They also just say hello to you, so if they recognize you from before, you'll probably not be bothered again by them, unless of course, you would like to talk time share. I didn't personally find them pushy.Order your a la cartes early in the morning. They fill up fast! Bring money. Taxis aren't the cheapest there. Watch which vendor you use for renting your own jeep; a couple we met there rented a jeep and it was a piece of crap, BUT did the job and they had an awesome time touring the island by themselves and stopping off at places. Another couple rented a car to do the same thing, and paid for sightseeing tours themselves, which they thought was much less expensive to do than through excursion operators. You will meet so many people, so pick people's brains on what to do!!! Get info like we did and make decisions on stuff you'd like to do from them. Everyone has their own unique experience! As well, we never found trouble getting a beach or pool chair. The busiest day on the resort was when the cruise ships came in and the clients could purchase a day pass to the resort. All in all, we had a great trip! I would recommend this resort if you want to relax and don't mind kids being around, as it is family friendly. It was just my husband and I and we met some great people! We would go back no problem!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Room service - continental breakfast (7am-10am)
- Unlimited Domestic drinks from 10am-2am
- Boogie boards
- Introductory scuba lessons in pool
- Exercise room
- Dance lessons
- Language lessons
- Daily activities
- Nightly entertainment
- 305 rooms in thirty-eight villas
- 5 restaurants, including: Buffet, International, Italian and Asian (Dress code & reservations required at a la carte restaurants)
- Snack bar
- 5 bars, including: Swim-up bar and Disco
- 3 pools - 1 activity, 1 relaxation, 1 kids
- Tennis courts
- Multipurpose court
- Fitness room
- Spa (fee)
- Beauty salon (fee)
- Gift shop
- PADI five-star dive center on site
- 1 king or 2 double beds
- Ceiling fan
- Satellite TV
- In-room safe
- Full bathroom w/shampoo dispenser
- Balcony with hammock
- Max occupancy 4 persons
For the Kids - Water park; Kids 4-12 can enjoy supervised activities at the Kids' Club from 9am-5pm. Teen club for ages 13-17.
Honeymooners - Receive a special check-in at guest service desk, breakfast in bed (once per stay), flower arrangement, 10% discount on massage, and a room upgrade (best available at check-in). Arrange locally with Guest Services. Proof of marriage certificate required. Inclusions are subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Allegro Cozumel by OccidentalCozumel,Mexico
- Hotel Contacts
- Extra Info
Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.