Cozumel Palace

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Our Opinion

An amazing hotel for its value. Great views whether it'd be along the city or the ocean. The resort is notable for their amazing staff. The team is not only attentive and friendly, but they also work efficiently in all facets of the resort. The food items are great. There are also plenty of a la carte items to choose from. An amazing place for those who are interested in scuba diving.


Overview
Cozumel Palace all-suite resort is perfectly situated overlooking the dazzling turquoise water Cozumel is so famous for. Divers are happy to be close to so many of the island's famed dive sites; while shoppers and socializers will enjoy the short stroll into the island's only town, San Miguel, with its array of funky bars and boutiques. All rooms are oceanview and feature a mini-bar stocked with beer, soft drinks and water - included in your holiday cost!

Location: Oceanfront, 15 min to San Miguel, 10 min from Cozumel International Airport.

tripadvisor Traveler Reviews
  • Patricia T : Denver, Colorado
Guests are treated like royalty!

Cozumel Palace Resort is beautiful! This all inclusive resort is immaculate. The flooring is marble and marble is around the built in whirlpool tubs in each room. Each room has an ocean view and house keeping comes daily to tidy up and then later on to fill the ice bucket. There are 3 pools and one has a swim up bar. The right amount of chlorine keeps the pools clean and refreshing. The food presentation is a work of art and very tasty..too many choices! We used the onsite dive company. The Aqua Safari dive company is professional and operates with safety in mind. There is excellent snorkeling right st the resort.

  • Feldherr : Milwaukee, Wisconsin
But I really wanted a corner room..........

Once again, back at the Cozumel Palace. We have been there numerous times and it is usually, with minor hiccups, a great vacation. The great thing about the Palace.....it's location......downtown. If you are looking for a beach......not the place for you. It does have a reef, right outside the resort, with stairs leading into it. Great snorkeling. The rooms are nice, perhaps showing some wear. Speaking about rooms, we had requested a corner room, but when asked about it, we were told that corner rooms are only available by upgrading to the Concierge level room........not true. We had a corner room during a previous stay and our travel companions had gotten a corner room during this stay, without any upgrade. This is a great segue regarding the troubling and unfortunate inconsistencies that keep the Palace line of resorts from being excellent. When one asks five different employees the same question, one receives 5 different answers. At times, one will receive two different answers regarding the same issue from the same person. Not cool! It would have been nice to have received a corner room, rooms were available....... The restaurants do not fare any better. One day, the food and service are great, the next, at the same restaurant, the food and service are mediocre at best. Room service, which is a great amenity, is always a gamble. You will get something, but there is a good chance that you do not get what you've ordered. The most consistent restaurant, inclusive service, is the Japanese one. We had a great dining experience all three times, albeit that the soup could have been hotter. Perhaps, the lack of hot soup is a Mexican thing. None of the soups, they were all very tasty, were hot, lukewarm to warm at best. The outside grill, at least during the day time was good. The food and service was on the spot. The only confusion were the chicken wings....in order for a wing to be a wing, it needs bones. How on earth is a birds and not necessarily a chicken able to partake in flight, without a bone wing structure? I enjoyed the traditional chicken wings, albeit that the waiter, Francisco I believe, attempted to deceive my culinary delight with boneless chicken wings, which is an oxymoron. When he brought said creation to my table and upon my questioning the lack of bones, he exclaimed that they were out of the real deal. The waiter, spying my disappointment and to his cunning credit, was able to procure, wait for it......real wings a short time later. He informed me that he located wings in the main restaurant and was able to retrieve them for me. I call that great service...........He was an excellent waiter throughout our stay. He was tipped very well. I know that this is an all exclusive resort and tips are included in the price of the stay, but great service needs to be rewarded! The on site dive shop, Aqua Safari, is adequate. One can redeem resort credits for the scuba diving. I will get back to the resort credit scam........... I have been diving for thirty years and I am a PADI professional as well. The customer service is lacking at the resort dive shop. One employee, Natalie, need to search for a new profession. She has zero personality, is not customer orientated and seems to be walking through life "pissed off". She lacks the ability to make divers feel comfortable and feeling good about said dive shop. PADI preaches customer service, which unfortunately is lacking at this dive shop. That said, diving is still a great bargain with this shop, due to the resort credits. If it weren't for the resort credits, I would go diving elsewhere.......... The resort credit for most part is a scam. You get resort credits, to use at their resort, dependent on the length of stay. Initially, many years ago, the credits were great. A romantic dinner, for example was 300 credits. If you had the 300, they would be subtracted from your allotted amount, and that was it. Now, however, the resort charges one taxes on the credits redeemed. So, a surf and turf dinner for example would cost approximately $ 50.00 a person in taxes. Where is the deal? The diving, spa service and perhaps the dolphin/ sea lion excursion are the only items worth using the credits. A two tank dive is $ 12.00 without equipment rental....... that is hard to beat, even with the lack of customer service. The spa, one can only use 300 credits there, is also a good deal. A full body holistic massage is $ 23.00.......hard to beat as well. So, do the math before using any resort credits! Overall, the Palace resort is a good resort. It could be great, if it weren't for the inconsistencies.......but that is on management. We have been at this resort numerous times and we always had a great time there......we will be back! Lastly, I almost forgot. Don't waste your time on the resort time share, or vacation club, as they call it, unless you get a great incentive, i.e. a free excursion to a place you really want to see, that is expensive. It is at least 90 minutes of your life that you will never get back. If you do a presentation, I hope that you don't have to deal with "Pepe". He is the last obstacle (hard sell technique) during the presentation. Once you get past him, you're free and get your prize. "Pepe" is so full of himself and makes a great dult. Have fun with him...........I did.

  • Ernestsworld : New York
Daytrip to the Cozumel Palace Resort in Mexico

We revisited the beautiful Cozumel Palace Resort. Travel required a 40 minute ferry trip from Playa de Carmen to Cozumel island. The resort is within walking distance from the Cozumel ferry dock, or a $6 cab fare. The resorts clean, the staff professional and the burgers were awesome. The grounds and swimming pools were immaculate. The hospitality suite was efficient, and much appreciated. Thank you~ Mgr. IsidoroPool Wait/Bar: Miguel C, Roger Francisco, and Janet. Entertainment~ Sugei and David. Enjoy your stay.

  • cgm4 : Lexington, South Carolina
A Fantastic Resort!

This was our sixth vacation at Cozumel Palace and there are many reasons why we keep coming back, and look so forward to our next visit every time we leave. These reasons not only include the many amenities of the resort itself, but also the fantastic food and dining options, as well as the fabulous team of managers and staff who are world class in delivering truly exceptional customer services. Together, all combine to make Cozumel Palace a fantastic resort and wonderful vacation destination.It all begins with check-in. Upon arrival guests are warmly greeted with a cool towel, refreshing juice, and a flower for the lady. Ana, the front desk manager and her entire staff offer a friendly welcome to all guests and make the registration process a truly enjoyable experience. Then, in a seamless transition, a representative from guest services offers an explanation of the resorts’ amenities, entertainment schedule and resort map, a list of options that the resort credits may be used for, and an opportunity for guests to ask any questions that guests may have (this meeting with the representative can also be scheduled at a later time). The majority of rooms at Cozumel Palace face the ocean. So, it is not a surprise that the first things guest notice are the large rooms, the in-suite Jacuzzi, the sitting area close to the balcony, the large balconies and the sparkling ocean, so close one can almost touch it. Another great amenity in the room is the mini bar and small stocked refrigerator with beer, soft drinks, soda water, and juices. One thing we particularly enjoy is sitting on the balcony in the mornings drinking coffee and eating a couple of the freshly made pastries delivered by room service, gazing at the beautiful ocean and watching the dive boats and cruise ships go by. And, on some late afternoons we also enjoy drinking a cocktail, ordering some appetizers, and watching the gorgeous sunsets, again directly from our balcony.Now to the ocean. Snorkeling equipment is available at the resort and one can go in the ocean right off the pool deck. The water starts at about eight feet and gets deeper as you swim further out. There are varieties of fish to see including an occasional small ray or a small eel. For those interested in ocean swimming, there is a roped off area for all snorkelers and/or swimmers. Both are very safe activities here. For those interested in Scuba diving, Cozumel Palace is the place to be! The Scuba diving boats pick you up right at the resort, and you can use your resort credits for diving; a great value. Also, the staff at the on-site dive shop is fantastic and very safety conscious. Whether a beginner or experienced diver, the staff can accommodate everyone. A special thanks here to Sergio, the private guide (Divemaster) I hired for my dives; a true professional, and so good at pointing out things along the reefs that I would have otherwise missed. Not interested in swimming, snorkeling or diving, one can relax in the recently renovated pool areas that include new lounge chairs and umbrellas. All while enjoying the splendid ocean views, wonderful sunsets and/or the entertainment by the pool. And all contribute to a very nice tropical feeling. There are three pool areas, and two additional separate sandy (beach sand) areas with plenty of lounge chairs and umbrellas. There is an upper pool, a lower pool where daily pool activities are conducted (such as water aerobics, volleyball, and some fun dance lessons by the entertainment staff), and a smaller separate pool area for small children. There is also a sandy area located near the pier, with lounges and small palapas. Near the other end of the resort is a sandy area designed as a play area for small kids.It doesn’t matter where one sits, and how hungry or thirsty one is, the food and drink service around the pool areas and sandy areas is spectacular. Wait staff stops by frequently to take either drink orders from the bar or food orders from an outside grill area (for example, should one not want to go to the buffet inside for lunch). I can’t say enough about the food quality (more about this later), or the attentiveness of the wait staff. Roger Francisco, Roger Torres, Heri, and Emanuel who took care of our drinks and food were absolutely fantastic; always with big smiles, a great can-do attitude and impeccable service. While on the subject of food, now to the restaurants. The resort has three restaurants with an additional dining option in a covered area outside near the pool. The three restaurants inside are Mexican, Asian and Italian, with appropriate menu items to match. For breakfast and lunch, the Italian restaurant is set up for buffet service with additional options available, made to order, from the grill. No matter whether frequenting a restaurant for breakfast, lunch, or dinner, guests are always warmly greeted and quickly seated (I have never had to have a reservation or wait for any of our meals). The wait staff is absolutely superb, always anticipating every need or desire. Gabriel, Fili, Alejandro and Teodoro are truly the best of the best. And, of course, Fabiola, the head Waitress at the Italian Restaurant who never misses a beat and helps make the dining experience very special. Dining in these restaurants I especially enjoyed one of my favorite breakfasts (Huevos Montelenos), the fresh fish at lunch, and all of the great menu selections for dinner. And, at the end of dinner, I frequently “had to have” my favorite desert – the best ice cream in the world. Also need to mention the Tiramisu in the Italian Restaurant; what a wonderful desert.We also very much enjoyed the outdoor buffet area which offers different buffet items during the week. From here it is very easy to view and enjoy the nightly entertainment. If you would like a special dinner, be sure to reserve seating at the Romantic Dinner by the ocean (offered daily), or the special Chef’s Dinner (offered once per week, so make your reservations early for this one). But, no matter what the dining choice is, the chefs, cooks, managers and staff all work as a wonderful team to provide guests a fantastic culinary experience. A special thanks here to Martha Coronado, the wonderful hostess who always welcomes guests with delightful beginning to every dining experience. Also, Cesar, the Sommelier who is so attentive is knows exactly which wine to suggest based on your dinner choice and your preference. And, a huge thumbs up to Isidoro the Food and Beverage Manager, who is always checking to make sure that everything is just perfect.I also want to mention Chef Massimo. His creativity in frequently developing delicious new menu options combined with his Italian experience combine to providing meals that are one of the absolute best my wife and I have ever experienced at any of the Palace Resorts. Now, to other things to do. While I don’t frequent the Spa at Cozumel Palace (I’m not a Spa person), my wife does. She tells me that she loves the Spa, the services and Spa options they provide, and the attendants. And she enjoys her time in the Gym which is impeccably maintained. She also asked me to make sure to mention the beauty parlor where she had her hair cut. She said that they did a much better job than they do in her Salon back home.If interested in off resort activities, there are many to choose from. It is just a short walk downtown to experience some of the local restaurants or bars, or to go shopping. Some of the excursions available at the resort include swimming with dolphins, snorkeling and diving, driving around the island, visiting some of the island parks, or taking the Ferry to Playa del Carmen and walking around 5th Avenue (many shops, restaurants and bars). There are also other options available.Last but certainly not least, I also want to mention two staff members who help make this resort so special; Berenice, the Public Relations Manager who is the resort managers’ “right hand,” and Isabel, her Assistant Manager. Both go way above and beyond to make sure that the resorts’ guests have a wonderful experience at Cozumel Palace. For example, from helping me track a delivery that was held up in Customs (no small task in Mexico) and personally going to check with Federal Express during her lunch hour, to quickly arranging a dental visit for a dental problem my wife had, to finding my lost snorkeling gear. Exemplary in every way!In summary, Cozumel Palace’s many amenities and an amazing team of managers and staff that works as a seamless team, all combine to provide guests with an absolutely world class vacation experience!Please let me know if you have any questions. I will be happy to answer them.

  • casey r :
AMAZING HONEYMOON WITH EXCELLENT STAFF!!!!!

This was by far the best honeymoon/vacation we had both been on. Upon arriving we were greeted with welcome drinks and were escorted to our rooms that were upgraded for no extra charge. The rooms were awesome with a king bed, Jacuzzi for two, porch over looking the ocean, liquor, beer, water and variety of mixers. Every morning we would go to breakfast and I would have my favorite chef Maria make me a delicious omelet and scrambled eggs for my wife. After breakfast we would change and head to the pool to get some sun and then jump off the dock for some amazing snorkeling just feet from the resort where we saw all kinds of sea life. When we climbed out of the ocean we would always go see our favorite bar tender Arian that always made the perfect drink and would ensure our glasses never went dry. He even broke out a special bottle of tequila just for us that was not on display, he was awesome. After a day in the sun we would eat at one of the many restaurants on the facility, they were all amazing and we made sure to try them all during our stay. after dinner there was always some entertainment by the pool and they always try to include the guests which makes it very fun. Our favorite night of entertainment was the breakdance night and beat box night. One night they had a special dinner just for our honey moon where they decorated with flowers and brought us a bottle of champagne and had a specialty menu just for us. On our last day we had a couples massage using our resort credits, it was amazing and so relaxing! The trip we had here was one we will never forget and the staff is world class, they will make you feel like you are royalty! My wife is already to plan our one year anniversary here.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and a la carte dinner daily
  • Snacks
  • International brand drinks, Domestic beer & House wine
  • Snorkeling
  • Windsurfing
  • Introductory scuba lesson in pool
  • Volleyball
  • Daily activities
  • Nightly entertainment
  • 175 rooms in one 5-storey building
  • 4 a la carte restaurants: Mexican, Italian, Asian, fine cuts
  • Snack bar
  • 2 bars including Swim-up bar
  • 2 pools
  • Dive shop
  • Scuba diving on-site (fee)
  • Fitness facilities
  • Gift shop
  • Internet cafe (fee)
  • Spa
  • Beauty salon
Hotel Rooms include:
  • 1 king or 2 double beds
  • Air-conditioning
  • Cable/Satellite TV
  • Mini-bar
  • Coffee/tea maker
  • In-room safe
  • Full bathroom w/Jacuzzi
  • Hairdryer
  • Balcony w/ocean view
  • max occupancy 4 persons
Kids Deals - Kid 2-3 stay & eat free when sharing a room and existing bedding with 2 adults. Max 2 kids. Kids 4-17 pay kid's rate.
Exchange Privileges! - Guests staying at this hotel can also enjoy the facilities at all Palace Resorts in Cancun and Mayan Riviera (excluding Le Blanc Spa Resort). Transportation is not included. Not valid during holidays.

Honeymooners Bonus - Receive a bottle of sparkling wine, fruit basket, a romantic dinner, 2 t-shirts, and late check-out (6pm) based on availability. Request at time of booking. Proof of marriage certificate required.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details

Resort Location Map


  • Cozumel Palace
    Cozumel,Mexico

  • Hotel Contacts
  • Extra Info
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Cozumel Palace
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

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