- What's Included
- All Inclusive Features
An amazing hotel for its value. Great views whether it'd be along the city or the ocean. The resort is notable for their amazing staff. The team is not only attentive and friendly, but they also work efficiently in all facets of the resort. The food items are great. There are also plenty of a la carte items to choose from. An amazing place for those who are interested in scuba diving.
My husband and I had planned on going to Dominican Republic, but because of Irma, we changed our plans. I looked for good reviews and Cozumel Palace had them. We just got back from our trip, and already miss the people, the food, the beautiful water....... We were so impressed by the kindness and worth ethic of the employees. All of the employees! Everyone was helpful, had a smile on their face, and it was very clear that they liked their jobs. It's very hard to name specific people, because everyone was wonderful. From the people that cleaned our rooms, to the chefs, to the waiters and waitresses, to the bell boys, we had fabulous service. I have to say that my favorite waiter was Darwin, who took such good care of us at the Mexican restaurant. What a great guy! The food was amazing. We liked the breakfast most of all. The lady that made our eggs every morning was great. Cozumel was beautiful, and we always felt safe. We would definitely recommend Cozumel Palace to anyone wanting an all inclusive resort.
The Cozumel Palace is in walking distance of most spots in the main downtown area of Cozumel. It's an all inclusive resort with excellent customer service, a nice choice of restaurants and a wonderful view of the sunset!! We've been here before and I think it has gotten better!!!
We stayed at Cozumel Palace September 1 - September 10. It was the most incredible vacation. The entire staff is helpful, friendly, and truly make this place feel like a second home. Shout out to our favorite poolside waiters Elizabeth, Victor, and Roger who went above and beyond to make our vacation incredibly relaxing with drinks in hand. When we weren't poolside, we were sitting with friends and drinking at the bar with the phenomenal bartenders Jesus, Reyes, Juan, and Raul - always making drinks perfectly, and had our order memorized and in our hand before we could finish sitting down. The Event staff is wonderful and always tries to get everybody involved and are willing to sit and talk with you; major shout out to David. Also, dinner is absolutely delicious, best food I've had in a very long time, hands down. We used our resort credits for the AweSpa massages, and some snorkeling excursions - all of which were totally worth it!We are already planning our next vacation here! There's no where else we would rather stay. ¡Muchas Gracias!
Always excellente!! There is no better service than at Cozumel Palace! From Tedoro & Maria at breakfast, to bartender Juan Manuel, wait staff Joel, & of course the absolute best service from Roger @ the pool, Cozumel Palace is exceptional. Gracias Cozumel Palace, we will see you again soon!
We visited in June 2017 and I can't wait to go back. There were 15 of us for our wedding that all stayed at this resort and I don't think one person had a complaint. The $1500 credit was an extra add on we greatly appreciated and used. The food was wonderful along with the spa and everyone's service. As a bride working with Belem planning all the final details made my wedding so stress free. The decor was beautiful and the cake after was the best cheesecake I had ever eaten. A special thank you to Luis Angel as well he took care of us from wedding night on and always made sure we had the food or drink we wanted and went above and beyond. Elizabeth was an amazing pool side waitress as well. I can't remember all the entertainment staffs name but from the water aerobics to the nightly entertainment they were all amazing. I would recommend this resort to anyone and will be back in the next year or two for sure. Such a relaxing and gorgeous setting!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and a la carte dinner daily
- International brand drinks, Domestic beer & House wine
- Introductory scuba lesson in pool
- Daily activities
- Nightly entertainment
- 175 rooms in one 5-storey building
- 4 a la carte restaurants: Mexican, Italian, Asian, fine cuts
- Snack bar
- 2 bars including Swim-up bar
- 2 pools
- Dive shop
- Scuba diving on-site (fee)
- Fitness facilities
- Gift shop
- Internet cafe (fee)
- Beauty salon
- 1 king or 2 double beds
- Cable/Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom w/Jacuzzi
- Balcony w/ocean view
- max occupancy 4 persons
Honeymooners Bonus - Receive a bottle of sparkling wine, fruit basket, a romantic dinner, 2 t-shirts, and late check-out (6pm) based on availability. Request at time of booking. Proof of marriage certificate required.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details
Resort Location Map
- Hotel Contacts
- Extra Info
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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