- What's Included
- All Inclusive Features
An amazing hotel for its value. Great views whether it'd be along the city or the ocean. The resort is notable for their amazing staff. The team is not only attentive and friendly, but they also work efficiently in all facets of the resort. The food items are great. There are also plenty of a la carte items to choose from. An amazing place for those who are interested in scuba diving.
i usually don't go to all-inclusive resorts but I did go to Cozumel Palace and against all expectations I had a great time. I have one "gotcha" to share so read through the entire review.The resort goes out of it's way to ensure that there are activities going on throughout the day and the night. My girlfriend and I did not do any of the daytime poolside activities but enjoyed watching the other guests doing so. The evening entertainment offered at the resort was really enjoyable though. Live music some nights. A chocolate-themed party another night. Other events as well. Perhaps the most surprising thing about the resort was the customer service of the poolside wait staff. I've stayed at other resorts in the Caribbean, all-inclusives and ala-carte's, but Cozumel Palace was truly memorable. There were a lot of wait staff poolside, and they were constantly coming by asking if they could get us anything to eat or drink. Roger, in particular, was amazing and seemingly everywhere.Also, the three restaurants at the resort all served great meals. We really enjoyed everything we ate.The rooms were very comfortable. As part of the all-inclusive package your room came with four bottles of liquor and a fully stocked mini-bar that was restocked daily. The beds were very comfortable, with a separate sitting area and a large jetted tub.Finally, the resort also provides you with a $1500 resort credit that can be used to purchase premium wines, special dinners, spa treatments, and other premium items. The all-inclusive package included plenty of benefits such as most brand-name beers, wine, really good meals, etc., so the $1500 was to be used for the truly premium purchases only. Regrettably, there was a catch to this credit that I quickly figured out. The premium items were all priced quite high which quickly ate into your credit, plus, for each premium item purchased you were required to pay a percentage of the purchase price (added to your bill at check out). This effectively meant that you were paying at check out what you would roughly have expected to pay for that item back in the U.S. The upshot is that you should be careful with how you use that credit; it's not "free" money after all... Knowing that, I would still return to this resort in the future; just be informed.
This was the third time that we have stayed here and it was the best trip yet. We keep coming back because of the amazing staff at Cozumel Palace. Our concierge, Fernando, made every wish we had a reality. He checked in with us everydayto see if we needed anything at all and made the experience unique. The other star was Pablo, our waiter at the pool. He made sure that everyday we were treated like queens and was always there with a smile on his face. My mom is slightly handicap and these two gentlemen made sure that she could get wherever she wanted and enjoyed herself to the fullest.I scuba dive and it was lovely to go right downstairs and catch a boat to dive some of the most beautiful reefs in the Caribbean. The reefs in Cozumel are simply stunning.The biggest downside was that it was $26 a day to rent equipment on top of the points I used and taxes I paid. It was not nearly as expensive the last time I was down. Also, if I am renting equipment, I want to have help getting everything on the boat or in checking our gear. The boats are definitely no frills, but the dive masters were very knowledgeable of the area.
The rooms are nice with great views. the housekeeping staff was acceptable as long as you don't ask for to many changes. We paid for the concierge level where you get little treats in the evening and other little perks. The first night we received some treats but that was it. We also asked for Bud Light vs Bud in the fridge. After the fourth request on day three we received the Bud Light. I agree with the other reviewers that the pool and bar staff are great. The wait staff was also good at the buffet, Mexican and Asian restaurants. That is the only ones we went into. I would not pay for the extra stuff we did as I could not see any advantage to doing it. Most people had the yellow wrist bands. Ours were different but we did have a room on the top floor. If you can avoid the "presentation" do it. IT was about 2.5 hours of pressure sales. The people were nice but it is a bit like a used car sale. you need to go through 2 managers before you are released. The views are beautiful and the location an easy walk to downtown restaurants 5-10 minutes. The jeep rental on site ifs very good and the jeeps are in pretty good shape. While we were out we saw many other rentals broken down on the side of the road. If you get time go visit the east side and check out some of the beach bars. Rent a jeep as it is very safe and easy drive.
We had our honeymoon in Cozumel Palace and stayed on an ocean front suite. It was fabulous! My husband and I are both divers so we spent majority of our time diving. Their facilities (a little expensive) were great and it was nice to go diving right from the resort. Most reefs were about 30 minutes to 45 minutes away and the night diving was spectacular (we saw an octopus, shark, crabs, lobsters). The food was spectacular and the staff was extremely patient. Overall, great service! Highly recommend it!
Trying to decide exactly where to start with my experience at Cozumel Palace (CP). My wife, two kids (12 year old twins) and I just returned on 08/05/2017 from a six night stay at CP. To say it was a week in heaven would almost be an understatement for us. Everything that the resort had a hand in was absolutely amazing. I'm going to break it down in to several areas to keep myself from just running on.Food - Amazing. The fact that all four restaurants do not require reservations for dinner is a huge plus in our book. I hate having to have my day on schedule if I want to eat in a certain restaurant and here you don't! Due to the smaller size of the resort most nights we didn't even have a wait and the longest we did have was thirty-minutes one night! The food was expertly cooked on all occasions, though a steak off the buffet one night was slightly to rare for my daughter (we switched). All steaks seem to be cooked to mediumish and were juicy and succulent each time. My favorite dish was a Tempura Fried Poblano Pepper stuffed with calamari, octopus and other stuff. The deserts were wide ranging and very enjoyable. I will say the appetizers are single serve, so don't expect to share them with several people. We simply each ordered our own after the first night if we desired them. The sushi in the Asian restaurant was always fresh the wait staff was top notch at all of them.Rooms - Very spacious and comfortable. Having the Jacuzzi tubs in each room was a nice added bonus. There is some aging showing on the rooms and hallways but all in all it is still a beautiful resort. Staff - This is where the resort really stands out. Everyone was encountered while there treated us great. They all seemed to truly care that we were having a great time. From the front desk to the wait staff to housekeeping all took great care of us.Activities - Sadly we didn't get to take part in as many of these as we would have liked, but what we did was very fun. The Chocolate Party was an enjoyable evening with good music, the Three Tenors put on an excellent show and the poolside staff did their best to make sure you were entertained throughout the day.Pool/beach - Pools were great, plenty of room to relax and/or play in them. Man made beach was nice if you wanted to be in the sand or lay out. One knock on the resort which is common it seems regardless is the "reserving" of beach chairs. Often people would place their items out and not show up until two-to-three o'clock with little (no) policing done by the poolside concierge despite pointing them out. There is a resort rule regarding this, but again no enforcement of same. Snorkeling out the front was awesome in my opinion. Yes there isn't the abundance of sea life that there is out on the reef, but the ability to go whenever you want makes it a great experience. We were able to see dozens of types of fish, crabs, eels, what appeared to be some type of sea snake, starfish and more without having to go out in a boat or pay extra. Excursions - Having the resort credit really gave us an opportunity to do more than we would have. Yes you pay a 16% tax/fee but it still winds up being a good deal for most of the things. The stingray encounter was top notch and getting a t-shirt, pictures and the experience was well worth it and much less than the price you paid if you just went there. Chankanab (spelling?) Park was another excellent day you could do for just a little or a lot depending on what you wanted to do. All in all as stated this was an amazing experience. We met some great people, had a ton of fun and can't wait to go visit again. Be it here or elsewhere we have decided it is #thepalacelife for us.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and a la carte dinner daily
- International brand drinks, Domestic beer & House wine
- Introductory scuba lesson in pool
- Daily activities
- Nightly entertainment
- 175 rooms in one 5-storey building
- 4 a la carte restaurants: Mexican, Italian, Asian, fine cuts
- Snack bar
- 2 bars including Swim-up bar
- 2 pools
- Dive shop
- Scuba diving on-site (fee)
- Fitness facilities
- Gift shop
- Internet cafe (fee)
- Beauty salon
- 1 king or 2 double beds
- Cable/Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom w/Jacuzzi
- Balcony w/ocean view
- max occupancy 4 persons
Honeymooners Bonus - Receive a bottle of sparkling wine, fruit basket, a romantic dinner, 2 t-shirts, and late check-out (6pm) based on availability. Request at time of booking. Proof of marriage certificate required.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details
Resort Location Map
- Hotel Contacts
- Extra Info
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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