- What's Included
- All Inclusive Features
An amazing hotel for its value. Great views whether it'd be along the city or the ocean. The resort is notable for their amazing staff. The team is not only attentive and friendly, but they also work efficiently in all facets of the resort. The food items are great. There are also plenty of a la carte items to choose from. An amazing place for those who are interested in scuba diving.
We went with my husband, to dive and get some rest.The employees are amazing, the view from the room too.The food and room service is all you can imagine from an all inclusive.The only thing is they charge for a good the wine at the Italian restaurant.The spa was excellent too!
All you can ask from a five star all inclusive hotel come truth.The personnel is extremely nice and profesional. They solve problems and don't look for excuses. The food is very good and available 24 x 7!
First trip to Cozumel. Cozumel Palace exceeded our expectations from the moment we walked in the door. The room was beautiful, super clean, so comfortable. The food from each of the 4 restaurants was delicious, especially the sushi restaurant. The service was great, but we want to especially thank the entertainment staff (Leo, Gabe, David). They were outstanding and included our kids in all the poolside activities. Also Roger and Jesus who kept us all well hydrated! Nelson, who helped with all our excursion planning did an excellent job as well. Our kids went on their first real dive with Aqua Safari and the dive master (Alpi) was great with them. The snorkeling right from the hotel was amazing for those of us who didn't dive. We loved everything about Cozumel Palace and can't wait to go back!
We stayed for two weeks in February and everything was great as previous years. We loved the new and improved pool chairs, extremely comfortable, amazing service and shows especially the Red Eye Band. As for super outstanding staff, there are many to name: Maria, Gabriel and Teodoro at breakfast, Emmanuel, Francisco and Roger at the pool, Joel, Edie,Luis Angel, Fabiola, Enrique, and Alejandro at dinner and Jesus and Heri at the pool bar. The animation staff as a whole was great, just the right amount of fun in the day without being overwhelming, extra shout out to Sugio and Leonardo for making us laugh. The food choices are great, The previous chef has left the hotel but most of the recipes are still there, subtle changes to keep it interesting and the new chef had a couple of great new additions to the dinner menus. Our only complaint was that the Diamond members seem to be able to reserve pool chairs all day in premium places and too many never show up, I understand their reservation rights, but there should be a time limit as it is just rude to not even use the privilege and this was the only complaint we heard from anyone the whole two weeks, but it was a fairly common one.
We were back this year (our 10th visit) for the annual Carnival. The resort is just great - not too big, not too small, within walking distance of downtown, but not busy on the street. Most rooms have wonderful west-facing ocean views. The food is great and casual - not too stuffy and none of the restaurants require a reservation. Only one requires long pants and collared shirts for men.If you need a sand beach, this is not your place. Cozumel here is all iron shore. But the resort pool is wonderful and there is seating all around, under palm trees, and up near the pool bar.And the staff is warm, friendly, and helpful. At the door, find Pascual - he will handle your luggage and get you to the check in. At breakfast, be sure to sit in Fili's or Gabriel's area - they will keep your Mimosa glass and coffee cup full!We will be back in 2018 for Carnival, again, for sure!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and a la carte dinner daily
- International brand drinks, Domestic beer & House wine
- Introductory scuba lesson in pool
- Daily activities
- Nightly entertainment
- 175 rooms in one 5-storey building
- 4 a la carte restaurants: Mexican, Italian, Asian, fine cuts
- Snack bar
- 2 bars including Swim-up bar
- 2 pools
- Dive shop
- Scuba diving on-site (fee)
- Fitness facilities
- Gift shop
- Internet cafe (fee)
- Beauty salon
- 1 king or 2 double beds
- Cable/Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom w/Jacuzzi
- Balcony w/ocean view
- max occupancy 4 persons
Honeymooners Bonus - Receive a bottle of sparkling wine, fruit basket, a romantic dinner, 2 t-shirts, and late check-out (6pm) based on availability. Request at time of booking. Proof of marriage certificate required.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details
Resort Location Map
- Hotel Contacts
- Extra Info
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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