- What's Included
- All Inclusive Features
An amazing hotel for its value. Great views whether it'd be along the city or the ocean. The resort is notable for their amazing staff. The team is not only attentive and friendly, but they also work efficiently in all facets of the resort. The food items are great. There are also plenty of a la carte items to choose from. An amazing place for those who are interested in scuba diving.
This was our 3rd visit to Cozumel Palace and we were not disappointed. Our check in and check out was so easy. Thank you Ana. The accommodations were excellent and the service is wonderful. This is a smaller resort which is so nice to not be overrun. With three restaurants to choose from they all offered great menus. The Oriental was our favorite probably because we enjoy sushi so much. Enrique is a great waiter. The Italian was very good as was the Mexican. We also ate at the Chef's table one evening. We enjoyed this and the family we met was so nice and was part of our great evening. The lobby bar is good with great wait staff. Thanks to Victor, Jose Manuel, Mary and Manuela. The pool bar is great with excellent staff. Thanks to Elizabeth and Heri. Two people who made our stay more relaxed. The "snacks" by the pool are delicious. One afternoon there was a downpour. My husband is on crutches and we were under an umbrella when the storm hit. There was no safe way for me to get my husband inside. Without asking for assistance Esteban and Heri got us a wheelchair and a rain poncho. So grateful and so unexpected. Thank you to everyone for making our vacation fabulous.
We just came back from our 5 nights stay at the Cozumel Palace (CP) and had an amazing experience! Staff here provided excellent service, many go above and beyond to serve. We are so spoiled by their services such as diligent room cleanups and prompt bar/ food services. We've been to many all inclusive resorts, including their sister property the Moon Palace at Cancun, but Cozumel Palace really stands out with its top notch service. The attitude is always positive and serve with a smile. My favorite is their pool side bar service.Food is excellent here, especially the Turquesta restaurant for breakfast and lunch. All food is freshly made. Each day's menu is different and we love their reasonable portion, a definite plus for folks who want to try everything (like me). My daily breakfast has been accompanied by mimosas to start the day! Definitely try out their local fruits such as papaya, mango, guava, and more. Their bit size desserts are awesome.Free WiFi is strong here, enough for my kids to stream Youtube and Netflix daily. One of the nights we had phenomenal entertainment (the Fire Show) so keep an eye out for the evening shows! Unlike other posters, the evening noise level is acceptable during our stay.CP's location is, in my view, top notch and low key, away from the hustling and bustling of other hotels and multiple ports along the strip. Taxis are very accessible from CP and fares are regulated. Being a runner, I was able to run my daily 5 miles on the scenic route out and back. I would run in the early morning and report to my family how many cruise ships are in town for the day. We partially selected this resort for its on site snorkel/ dive area. The convenience and accessibility of CP's snorkel site is a great bonus. We were able to snorkel almost everyday here without the added charge of renting snorkel equipment because it is provided for free. Even my 6 year old son learned to snorkel at CP's. We really enjoyed the pool and the on site snorkeling.They even offer free snorkel lesson every few days in the pool. Surprisingly, there are quite a bit of fish to see, even more than Chankanaab!My only gripe is the amount of timeshare sales pitch here in the island altogether. Thankfully I researched a bit before arriving so I was prepared for the timeshare sales pitch at CP. However, I was not expecting persistent sales pitch right in the airport, literally right after clearing Custom. Believe it or not, there's a strip of designated tour sales counters a mile long (sorry it felt that way), all eager to sell you tour or something for a good time. Same sales pitch is repeated by the airport shuttle bus company taking us to CP and ironically warning us against their competitors. They gave us a piece of paper of tour excursions to arrange for return shuttle to the airport and strangely told us to meet someone from their company at 4:30 in CP the same day, yes red flag here. Third and final sales pitch for the day is at CP. When we finally arrived at CP and finished checking in, the guest service guy wanted to explain how the $1500 resort credit work and kept asking me if I left a deposit with any of the tour companies in the airport. He even had a sign on his desk warning guests not to fall for the scams. I explained to him our intent is to have a low key vacation and that I was stunned at the amount of sales scams here at the island, much more than other Caribbean islands I visited. I think this kind of set him straight as he didn't bother us the rest of our stay. In my opinion the $1500 credit is not a good deal. For example, they charge you $90 per person regardless of age for Chankanaab Beach Park but if you go on Chankanaab Beach Park's actual website the admission is $21 for adult and $14 for child. On top of the resort credit they charge you 16% fees of $90 price which I think needs to be paid out of your pocket. As such, we didn't bother using any of the resort credit. We went on our own by cab on Easter Sunday and had a relaxing day. The tourist scam culture overall at Cozumel is the reason why I took away a star. Seriously these tour operators need to be regulated. However, if one remains vigilant and use reputable vendors, Cozumel and CP are great vacation spots. Now that we know better, we will still visit this beautiful island. I highly recommend Cozumel Palace for those who want a low key, relaxing vacation with the family.
This was our second trip to Cozumel in 3 years and we were looking for a 5 star hotel experience and lots of scuba diving. Last time we were in Cozumel we stayed at Park Royal and it was fine but not convenient for the diving or a walk to town.Every Palace employee we interacted with was excellent. David at the front door, the front desk staff who had our boxed lunches ready to go each dive morning, Elizabeth and her big smile around the pool, the cooks and waiters at the outdoor kitchen (best food in the hotel...try the mixed fajitas and french fries)...everyone.The hotel location is excellent with only a 10 minute walk to the center of town. WiFi was good too.Our room was nice overall...very clean...and exactly as described. 4th floor half way down the hall...great view. Very loud from both the entertainment by the pool and people in the hallway who don't seem to consider it is late and people are trying to sleep. The slippers were really handy as the tile floor is COLD! The private hot tub is cool but of no use to us. The bed was very comfortable and the AC worked perfectly.It was in our room that I first noticed the poor maintenance. The paint job in the room and all around the resort is very poor...like it was done by a blind child. Really sloppy and it quickly makes this grand little hotel look second rate. Add loose toilet seats, toilet seats that don't fit the toilet properly, toilet paper holders that fall out of the brackets due to no spring, shower heads set so high my wife can't reach it, etc. When I started to see this stuff and experience I started to look for more of it. Not 5 Star quality in my books. Maybe not enough to keep us away because of the other positives, but well below a 5 Star facility. But it was spotlessly clean.The restaurants were nice, good choices, good service, spotlessly clean...but the food often lacked flavor. The deserts were extremely bland. The quality of the food looked very good and the presentation was always excellent.The breakfast buffet was very good (thanks Maria), and the coffee was okay...try a cappuccino...it is more like a latte but pretty good. The house red wines were fine for us (Spanish). The lasagna in the Italian restaurant become my wife's favorite. I liked the Asian restaurant a lot.We didn't mind that it has no beach. We spend a lot of time diving and like to hang by the pool to relax and eat fajitas from flamingo's restaurant. The pool is heated I think...very comfortable and lots of activity mid-day.The resort has its own dive shop and dock. Aqua Safari is the dive company and we really enjoyed diving with them (really good people but they need to maintain their equipment better)...see my separate review of Aqua Safari coming soon here on Trip Advisor. Being able to use our resort credits for some of our diving was a benefit and was a deciding factor for us choosing this resort. It is a cheap move by the resort to not allow you to use your resort credit for extra dives like wreck diving and night dives...come on you guys get with the program. Sandals doesn't charge you the tax and nickle & dime you for equipment rentals. Another thing holding you back from being a 5 Star.Overall we enjoyed the vacation a lot. A classier facility (at least paint it properly and put on the proper toilet seats), more flavorful food, and a more reasonable resort credit program would be big improvements and would make this hotel a true 5 Star.All said, we will consider this hotel again for our next trip to CZM. And we would consider diving with Aqua Safari too...until a real 5 Star resort with a dock opens its doors on this great little island.
No one goes to an all inclusive expecting terrific food. This is no exception. I tried all three restaurants and found them all to be average at best. The bar food for lunch was probably the best food to be had. The rooms are nice, but not great. The views, however, from all around the property, are outstanding. It is also located very near the town--we walked with my 6 year old daughter no problemo. The pool is great, the snorkeling from the hotel is very good too. There is not much peace and quiet, however, if that is what you are looking for. They are always running loud activities from about noon until 10pm, and there really is no escaping it. If you want a quiet retreat do not come here, seriously.However, the best part about this place is the staff. We were only here three nights but by the time we left many of them knew us by name and felt like friends. This is the real strength of the place. They are constantly offering food and drinks, and that is one area they do not skimp on. I didn't feel like the drinks were watery or a trick--you get what you order and they are delicious and served constantly. If you are looking for an active, party vibe place that is close to town and has great views, this is the place for you. If you are looking for quiet, or great food, or a beach....look elsewhere.
Outstanding food great very clean wonderful staff can not find anything that was not great everyone went above and beyond to make everything great highly recommend palace was our fourth time at Cozumel palace never had a bad thing
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and a la carte dinner daily
- International brand drinks, Domestic beer & House wine
- Introductory scuba lesson in pool
- Daily activities
- Nightly entertainment
- 175 rooms in one 5-storey building
- 4 a la carte restaurants: Mexican, Italian, Asian, fine cuts
- Snack bar
- 2 bars including Swim-up bar
- 2 pools
- Dive shop
- Scuba diving on-site (fee)
- Fitness facilities
- Gift shop
- Internet cafe (fee)
- Beauty salon
- 1 king or 2 double beds
- Cable/Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom w/Jacuzzi
- Balcony w/ocean view
- max occupancy 4 persons
Honeymooners Bonus - Receive a bottle of sparkling wine, fruit basket, a romantic dinner, 2 t-shirts, and late check-out (6pm) based on availability. Request at time of booking. Proof of marriage certificate required.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details
Resort Location Map
- Hotel Contacts
- Extra Info
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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