- What's Included
- All Inclusive Features
An amazing hotel for its value. Great views whether it'd be along the city or the ocean. The resort is notable for their amazing staff. The team is not only attentive and friendly, but they also work efficiently in all facets of the resort. The food items are great. There are also plenty of a la carte items to choose from. An amazing place for those who are interested in scuba diving.
Stayed at the Palace for a week with my wife and 2 kids (ages 13) in a loft suite. Suite was very spacious, clean, the a/c worked great, beds were comfy and the bathrooms were nice. All the restaurants including the pool snack bar/ nightly buffet had very good food, Asian being my fav. Bars served what I would consider top shelf liquor, I wished they served Dos Equis, but corona extra and modelo is a close second. Thought we made good use of the resort credits, visiting stingray beach, the spa, and of course diving with aqua safari. You will pay a 16% tax on the resort credits you use. Overall service was impeccable, can't say enough about Elizabeth at the pool snack bar. The pools were nice a well kept. The snorkeling out front was pretty good also. Definitely not our last time at the Palace!!
An absolutely amazing hotel! Visit #7 to Cozumel Palace & #15 to beautiful Cozumel. We stayed at many hotels & rental homes since our first visit in 1995. After staying at the Palace; we were hooked. We have traveled extensively & this hotel is truly premiere. • Rooms are extremely comfortable and well appointed. All rooms (except 6) are full ocean front with balconies & hammocks! Excellent hairdryers, flat-irons, & even a hand-held clothes steamer.• Food is amazing! We have read reviews that the food is not as good since the departure of Massimo (previous head chef). We did not find this to be true. New chef Erick has added a delightful new dimension to the already wonderful food at the Palace. While he is not as visible as Massimo, the food and the menu continue to improve as they did under Massimo! The addition of a new pastry chef has added a new level of excellence. The staff at the restaurants continue to be superior – Fili and Gabriel make our stay so special each time. They are attentive, professional and learn your preferences very quickly! Being greeted by Martha & Lourdes each day makes a wonderful experience even better! Maria and Daniel are the chefs on duty for the day and will take any request in stride; including specialized pancake shapes for the kids! All the restaurants were great…we ate in all and loved them! We were especially pleased with the dinner service in the Flamingo’s Grill (outside)…. Selina, Luis and Wendy truly made our visit special. I love that they remember you after your first or second visit and work so hard to make sure that you feel cared for and like part of their Palace family.• Aqua Safari is a premiere dive operator. My husband is a PADI Master Instructor and loves the fact that safe diving is a reputation that they continue to build! We look forward to diving with Marino each year; he has 35 years of experience at Aqua Safari! The price is as reasonable as you can find in Cozumel and the ability to use resort credits for the two-tank morning dive is a huge benefit.• Our first time to use the Kid’s Club and the babysitting service. We took our 4 yr old & 8 month old granddaughters (and their parents) with us. I cannot begin to express how wonderful Noehmi in the Kid’s Club treated our girls! She really loves working with the kids and it shows in her professionalism and care. We also hired a babysitter through Customer Relations (Beatrice and Isabel) and were very, very pleased! She is actually a nurse at a local hospital and was wonderful...it only required a 24 hour advance notice to set up.
After leaving the airport by local shuttle, we arrived at the Cozumel Palace in about 15 minutes. The property here is set right on the road, which is a bit different than many Mexican resorts. However, once you enter the resort doors, you no longer hear any of the outside noises. Greeted with a carnation, washcloth, and cool drink, we immediately were checked in by the welcoming and kind Ana. After getting the required resort wristband (ugh), we headed to the lobby bar and enjoyed the water view. As is the custom at these resorts, while we waited for our room to go through it's final inspection, we were met by the tour operators so we could schedule some excursions. For us, this is pesty and a nuisance to get through. However, we did use that time to head around the corner from check in to the Vacation Planners to plan some events on property. If you have resort credit, this is likely where you'll head. We used our credit to plan a series of dives: note that we were told you can only use resort credit for morning dives, but it turns out there's some flexibility with that. There are two wings to the resort: north and south. We prefer quiet and were told that we had a room reserved in the north wing reserved. However, we upgraded to a concierge room (top floor--5th), so that moved us to the south wing. The elevators ae small and so are the hallways. There is ample light, except the hall windows are heavily frosted to obscure the view of the town, I guess. Some maintenance and paint in the hall would freshen up the walk. The room is spacious, with a king bed, armoire, chairs, coffee table. The eyesore, however, is the hot tub in the middle of the bedroom. While this might have been cool during Magnum PI's era, it is just a little cheesy for us. The accommodations, otherwise, are tasteful complete with marble bathroom, white comforters, and central air conditioning. The balcony is spacious with two doors that slide open to let in the ocean breezes. One area that's a bit of a let down is the outdoor furnishings. There's a hammock on the balcony, which everyone seems to use as a clothes line, and two white plastic chairs and end table. Who's going to enjoy sitting in the Walmart specials? We upgraded to the concierge room, which included a pillow menu (scented, down, orthopedic, water!?), a scent menu for your room, two 25-minute massages, upgraded liquor in your room, room service from all restaurants instead of just the standard one (hamburgers, pizza), upgraded shampoo/conditioner, and a reserved VIP beach areas. I would not encourage anyone to do this at $100/night. Liquor: we are not big drinkers so we never touched it. Upgraded room service: this was nice, but going to the restaurants is not hard. Reserved beach area: no one polices this so everyone sits there all day.NoiseNot a silent resort by any means, but it's not annoyingly loud either. The pool games run 3 to 4 pm, and the noise carries. The evening entertainment starts at the pool around 8. As all rooms face the pool and ocean, you are not ignoring it. The worst part though is the hallways are narrow and noise carries. Children can be loud (children-y) and the doors are VERY loud when you close them. RoomsOur room had a great view of the ocean, but I think all rooms other than the first floor do. First floor rooms might have their views blocked by the pool, restaurants, palm trees. The only area where there needs to be serious improvement is with the beds. While large, they feel old. Our mattress had two dents, caverns really, that made it hard for us to sleep. We mentioned it to the staff and no change. We mentioned it to Customer Service, and we got a new mattress that was better. However, the boxspring must be shot, because now there's a peak in the middle of the king where the two twin box springs are. A couple of other guests reported the same thing.The hallways here are narrow with oddly frosted windows to obscure the views to the street. The walls are dinged up quite a bit from the service carts going up and down the halls. The hallways are the most dated part of the hotel (along with the skeevy hot tub.)Oh! There is ample free wifi coverage at the resort. The TVs can airplay from your devices. There is a solid safe. ServiceService is strong at the resort. Each person is happy to help you with whatever problem you have. Just remember that some of the time is manana, meaning that if something should start at 8 am, it might not be quite at 8. Kudos to Ana at reception, Manuela with pool service, and Carlos at the beach. They deserve extra recognition. HousekeepingThey work hard here. They must come in about three times per day to stock the beverages, give us new towels, drop off a little midday snack, and refresh the shampoo, conditioner, etc. EntertainmentThis aspect is lost on us as we are sit by the beach and read people. However, the staff worked hard to keep everyone entertained, played games with everyone, and seemed to enjoy their work. RestaurantsThere are a few that do not require reservations. We never had trouble finding a spot. Oriental: fairly decent. Italian: good. Mexican: fine. Snack bar: very good. Buffet: solid. BarThe drinks are not top shelf, but they are fine. It can be hard to find someone to take your drink order, especially in the VIP area. BeachOk this is important! There is a beach and there is water, but they are not attached. To swim in the water, you must climb down some steps. You cannot just sit in the surf and they walk into the water. It's not possible. There are palapas (huts) and a few beds on the beach. Shade, however, can still be at a premium. The chairs are top end with comfortable cushions. Each morning, there are towels on each chair. PoolThere is one long pool with multiple areas and a swim up bar. I'm not a pool person, but this one was nice, although I felt the water was too warm for the outside temperature. DivingThis is the reason we came. We are divers! AquaSafari is the onsite dive shop and the boats come to pick you up from the resort pier (near the VIP area). You can use resort credit toward the dives, which is awesome. The shop rents gear and has Nitrox readily available. The DiveMasters are outstanding, but I would recommend hiring a private Dive Master ($60/day) to take you around as the boats can be crowded, and there can be quite a few newbies. Oy. I highly recommend asking for Miguel (Junior) as your private DM. He took excellent care of us, which was hard as I'm an experienced diver who uses Nitrox (32%) and my husband is newly certified. As a note, the boats are verrrry slow. These are not speed boats, and it often takes an hour to get to the first dive site of the day. Dives leave the pier between 8:15 and 8:30 most mornings. I recommend room service for those days. The boat provides ample water, towels, help, and fruit during your Surface Interval. The hotel provides dive lockers free of charge. Hotell Recap:Pros: Excellent service, especially from Ana, Manuela, and Carlos. Cons: Loud hallways, old beds, hallways need freshing.Dive Shop Recap:Pros: Organized and well run. Ask for Miguel (Junior) as your private DM.Cons: Slooooow boats.
Can't say good enough things about this hotel. Good food, normally hard to come by with all inclusive, AMAZING staff who were attentive, thoughtful and engaging. The pool waiter even remembered I didn't like the jalapeños on my nachos. Smaller hotel with no beach, but the snorkeling off the pier was good and your all inclusive works across the way at the Playacar Palace with a fantastic beach only a ferry ride away with the same attentive service. Good, clean room. Only steps from downtown, no need to taxi. Entertainment staff were amazing with us and the kids and the nightly shows were good. I want to go back!!!
I've been to Cozumel several times on dive trips with girlfriends but this is my first family trip with my husband and twenty-one year old twins. We had another family traveling with us too. This is my first experience with all-inclusive. We had a fantastic trip and I'm thankful to Trip Advisor for helping me to choose the Palace. The service was outstanding. The food and drinks were better than expected. Our room was spacious. We could have lived without the jacuzzi tub in the middle of the room. If you're requesting a room with two beds - what are the chances that you want a romantic tub in the middle of the room lol? Our son actually slept in the hammock on the balcony. He claimed it was very comfortable. We enjoyed some of the hotel activities (ping pong tournament, evening entertainment, trivia nights...). The resort credits were used for discovery scuba with Aqua Safari and the spa. We had a snorkel tour booked also but had to change plans when the harbor was closed for two days for wind. We took advantage of the location to walk to town several times for souvenir shopping, dinner and drinks. We also did other excursions (i.e. Deep sea fishing and scuba diving) when the hotel pier was handy. We had minimal need of taxis. Overall, I'm very pleased with our experience. Given the same circumstances, I would not hesitate to stay here again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and a la carte dinner daily
- International brand drinks, Domestic beer & House wine
- Introductory scuba lesson in pool
- Daily activities
- Nightly entertainment
- 175 rooms in one 5-storey building
- 4 a la carte restaurants: Mexican, Italian, Asian, fine cuts
- Snack bar
- 2 bars including Swim-up bar
- 2 pools
- Dive shop
- Scuba diving on-site (fee)
- Fitness facilities
- Gift shop
- Internet cafe (fee)
- Beauty salon
- 1 king or 2 double beds
- Cable/Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom w/Jacuzzi
- Balcony w/ocean view
- max occupancy 4 persons
Honeymooners Bonus - Receive a bottle of sparkling wine, fruit basket, a romantic dinner, 2 t-shirts, and late check-out (6pm) based on availability. Request at time of booking. Proof of marriage certificate required.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details
Resort Location Map
- Hotel Contacts
- Extra Info
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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