- What's Included
- All Inclusive Features
An amazing hotel for its value. Great views whether it'd be along the city or the ocean. The resort is notable for their amazing staff. The team is not only attentive and friendly, but they also work efficiently in all facets of the resort. The food items are great. There are also plenty of a la carte items to choose from. An amazing place for those who are interested in scuba diving.
Excellent experience from start to finish!The staff was the most friendly and accommodating that I have ever had the pleasure of experiencing. We found the boutique environment was very family like. The staff enjoyed working with each other as well as entertaining and servicing the guests. The fact that it was an all inclusive promoted the family like atmosphere and created a comradery between guests as well as staff.The food choices were excellent also.
Smaller resort with many food choices all inclusive. Fun activities, would be great for families. Clean, comfortable accommodations, great spa services. Built in the 90's. Not on a beach, but great snorkeling access right off the deck with good snorkeling in pristine clear water. Staff is excellent. Thank you to Roger and Victor especially.
We were greeted by the staff and received our own personal concierge, Naomi, for our stay. She was great. Also, David, the bellman, went out of his way to make our stay easy. The room was fantastic with a great ocean view and the music at night from the shows was pretty good for the most part. If we didn't like what they were playing, we simply shut the glass doors and we didn't hear it. The one thing we didn't care for as far as the room went is that there were only 3 English speaking channels on the TV. One of which was Nickleodean. When I asked the front desk about that, they seemed insulted that I would ask such and "inappropriate" question.I must say that the staff was always there and helpful as was the management........for the most part. We got stuck listening to some "vacation package" pitch which they said was not a time share.......it was.......and when we told them no, the service from management went straight downhill. Not from Nahomi or David or the rest of the staff but management? It seemed as if they were irritated at us for not buying the very expensive package that we were pitched. We were even told one night that the maids were off the next day but if we wanted a mop to clean our room, they would bring us one. The Asian restaurant was very good and had good sushi, the Mexican restaurant wasn't bad. Didn't try the Italian but the pizza from poolside was very good (I'm not a pizza guy but this was great).The dive shop was very helpful and my wife took her introductory class and fell in love with scuba. Her instructor, Ricardo, was very helpful and knowledgeable and got her through the introduction with no worries. I took a 2 tank dive the same day and got some great pictures from Denise who is one of the photogs for the dive shop which operates independently from the resort. Town and the surrounding area is safe but some of the folks there are not liking Americans right now which I believe was due to the political climate at the time. We did rent a keep and ventured out a bit. Found a spot called Coconuts about 30 minutes outside of town that had really amazing food and a very nice setting.
The service is very good, and the staff is very attentive. The evening entertainment is spectacular. The restaurants are a little above average. The pool is clean and refreshing, and the pool activities are good.
My hubby and I stayed at Cozumel Palace Resort from 12/12 to 12/22.We have travelled to multiple countries in Asia and Europe, but It was our first time doing an all inclusive vacation. Thus, it was a trial run that would help us decide whether this type of vaca. would be something we would like to do more in the future. And after staying at Cozumel Palace, there was no doubt we would do this again. From the moment you step into the hotel lobby, the sight of the horizon of the sea comes rushing at you and an overwhelming sea of blue soaks into all your senses. That breathtakingly beautiful and unrealistically blue water pulls you so hard, you might forget to check in. But the welcoming staffers won't let you go out until you get served with your first cocktail and flower.And of course, checking in.The staff was polite and friendly and helpful. The room was comfortable and equipped with everything we needed including a big hot tube in the middle of the living room space. We loved the poolside food service and appreciated 24hour room service. However, the restaurants were not very impressive. The Japanese restaurant did not really have authentic Japanese food, but the service made up for not so impressive food. Especially, the romantic dinner we got using our credit was not at close to what they claimed it was worth( $300 meal).It was closer to a $60-75 meal.However, having a romantic dinner with your feet playing in the sand was a great experience.If you like to have access to the beach, this hotel might not be for you, but you can snorkel at the hotel. In fact, my hubby said as good as the time we went snorkeling off a boat. If you want to go to a beach, you can take a day trip. We made to playa de plancar, so we got to lie at the beach and play for a day. There are not much to do outside of the hotel, but no need to go out because there is everything you need at the resort. I read, worked out, took a yoga class, watch people take aquarobics and my hubby play water volleyball with other hotel guests. There is a special event every night and they are quite entertaining. We thoroughly enjoyed staying at the resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and a la carte dinner daily
- International brand drinks, Domestic beer & House wine
- Introductory scuba lesson in pool
- Daily activities
- Nightly entertainment
- 175 rooms in one 5-storey building
- 4 a la carte restaurants: Mexican, Italian, Asian, fine cuts
- Snack bar
- 2 bars including Swim-up bar
- 2 pools
- Dive shop
- Scuba diving on-site (fee)
- Fitness facilities
- Gift shop
- Internet cafe (fee)
- Beauty salon
- 1 king or 2 double beds
- Cable/Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom w/Jacuzzi
- Balcony w/ocean view
- max occupancy 4 persons
Honeymooners Bonus - Receive a bottle of sparkling wine, fruit basket, a romantic dinner, 2 t-shirts, and late check-out (6pm) based on availability. Request at time of booking. Proof of marriage certificate required.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details
Resort Location Map
- Hotel Contacts
- Extra Info
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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