- What's Included
- All Inclusive Features
An amazing hotel for its value. Great views whether it'd be along the city or the ocean. The resort is notable for their amazing staff. The team is not only attentive and friendly, but they also work efficiently in all facets of the resort. The food items are great. There are also plenty of a la carte items to choose from. An amazing place for those who are interested in scuba diving.
We have stayed at the Cozumel Palace many times and it is always a delight from check in to check out.Using our resort credits was very easy as Fernando explained everything The food is delicious and the servers very attentive. After one day at the breakfast buffet they knew what I wanted to drink (champagne) and they brought it without asking. Several servers helped us at the pool bar but Heri was especially attentive each day.Joel in the dinner restaurants was excellent. He knew I liked salmon and always tried to get it for me. At night outside, Gabriel helped us with what we needed and he did it with a perfect smile. In the lobby bar Jose knew exactly what my husband wanted and had it ready for him. Brenda in the spa was amazing. We did the wine tasting night and Caesar made it not only educational but so much fun.
This place is great! Enrique is the best bar tender. Roger is the best server. Everyone is great and alway there to take good care of you! No matter where we went, everyone made you feel like royalty.
My wife and I got a free week certificate from Interval International, but it had limited dates and locations. Found that Cozumel Palace was available and booked it for early October. That is still in the hurricane season, which is why it was available and why the hotel was only half full, I guess. We did have Tropical Storm Nate mess up one of the 7 days, but no damage and the rest of the week the weather was great.The is opn the water but does not have a sand beach. It does have swimming and snorkeling in the ocean right off the pool deck, and there are plenty of reefs and fish within a few feet of shore to see, the water was warm and clear, however some days they restricted swimming because of the surf.This place is all inclusive and the food in the 4 restaurants was consistently excellent. I really like the breakfast buffet, with lots of fresh fruits, meats and cheeses, made to order omelettes, huevos rancheros and more and a make your own mimosa or bloody mary station.They gave us $1,500 in resort credits but there were restrictions that made it nearly impossible to use them all in a week. We went on a snorkeling trip one day and my wife used the spa. We rented a jeep and drove around the island our last day, and I would highly recommend that. Go to the national park at Punta Sur for wide, empty beaches, then drive up the empty east coast, stopping at Coconuts (be forewarned -- they only take cash!).It was complicated getting to and from Cozumel -- it has very few flights from the states. We flew into Cancun and took the tem minute hop to Cozumel on MayAir You can also take a bus to Playa del Carmen and go over by ferry.
My husband and I and our three kids (4, 5, and 7) just visited this property while porting in Cozumel from a Disney cruise. Although we were only there for 6 hours, we really enjoyed our time! The resort was small and intimate, the pools were beautiful, the food was great, and the staff was amazing (especially the entertainment team). The only negative for me was the lack of a beach; like there isn't one. For adults who like to sun bathe or snorkel or just drink by the bar, this place is great. For families with kids, especially younger ones, the pools with only entertain them for so long.All and all, I'd recommend this resort!
Most expensive resort ever? (No, not really.) Best beach ever? (Beach? What beach??) This palace is staffed by friendly, knowledgeable native Mexican people well versed in both the ins & outs of their resort and also blue ribbon customer service. The overall atmosphere was warm and engaging at all times, making the international traveler right at home.Have I mentioned the marble, granite, and stone throughout?Elegant and cool to the touch on those warm wet tropical days, and Mexican style was prevalent throughout. We knew the resort was built oceanside and on rock- we are swimmers, not sand people, so we were happy to climb down the ladder(s) and enjoy our daily dose of Vitamin Sea. We booked through a travel agent who took care of transfers, and we were excited to experience Cozumel Palace’s all-inclusive restaurants. We were not disappointed! Every meal had a wide variety of foods and styles. No one does pork better than Mexico and that includes bacon! Amazing desserts too, make sure your weight is on your low end cuz you’ll be bringing home some extra with you!One more thing: We were there the night Hurricane Nate blew by. You can get a real feel for a place by their disaster policy. The hotel staff were entirely friendly as they expediently removed 80-100 chaise lounges & cushions, outdoor tables & chairs, steel ladders down at water’s edge, closed all the storm shutters, and took off the heavy glass panes that keep the wind off the outdoor areas.We felt safe as Nate blew by...
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and a la carte dinner daily
- International brand drinks, Domestic beer & House wine
- Introductory scuba lesson in pool
- Daily activities
- Nightly entertainment
- 175 rooms in one 5-storey building
- 4 a la carte restaurants: Mexican, Italian, Asian, fine cuts
- Snack bar
- 2 bars including Swim-up bar
- 2 pools
- Dive shop
- Scuba diving on-site (fee)
- Fitness facilities
- Gift shop
- Internet cafe (fee)
- Beauty salon
- 1 king or 2 double beds
- Cable/Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom w/Jacuzzi
- Balcony w/ocean view
- max occupancy 4 persons
Honeymooners Bonus - Receive a bottle of sparkling wine, fruit basket, a romantic dinner, 2 t-shirts, and late check-out (6pm) based on availability. Request at time of booking. Proof of marriage certificate required.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details
Resort Location Map
- Hotel Contacts
- Extra Info
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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