- What's Included
- All Inclusive Features
An amazing hotel for its value. Great views whether it'd be along the city or the ocean. The resort is notable for their amazing staff. The team is not only attentive and friendly, but they also work efficiently in all facets of the resort. The food items are great. There are also plenty of a la carte items to choose from. An amazing place for those who are interested in scuba diving.
We have just returned from a week of being in paradise while staying at the Cozumel Palace in Cozumel! What an exceptional experience not only from the wait staff to the food to the entertainment! "No" was never an answer! Spa provided a wonderful experience! We were more than completely satisfied...on a score of 1 to 10, we gave it a 15!!! Highly recommend!!!
We've been to Cozumel many times but once we discovered Cozumel Palace we've returned to that resort every year. This year the Palace had changed. We'd always be offered an upgrade, even if they'd asked us to pay for it which we would. This year it was never offered and we didn't ask so our room view was lacking AND this was with the resort at 50% occupied. Most of the dining/wait staff was gone. Our favorite dinner location was outside for the fresh grouper but not this year. Not 1 day did they server grouper, mostly they had octopus or squid and chicken. I come to the Caribbean for the fresh fish! The other restaurants had improved though. My least favorite used to be the Mexican but this year it was my favorite. I'd suggest not serving bread and instead serving chips and salsa there though. I'd also suggest that you serve the bread in the Italian. The drinks were not the same value either. No more Herradura or Patron tequila. Sad!The good things that remain are this - Roger, Henri and Fili. New staff Martha and Elizabeth were great too. Room service was still excellent as was house keeping.Next year we're going to try a different resort. The Place wasn't broke, you shouldn't have tried to fix it!
We had another wonderful vacation at Cozumel Palace. We travelled with 2 other couples and were warmly greeted by Esaias and Josue (Abraham). We checked in quickly and I was surprised by the BDay decorations set up by Ana, Sara, Berenice and staff. Darwin was very efficient with booking our excursions and spa service and we hit the pool by 2 pm. Drinks and snacks were arriving with smiles from Jose Emmanuel, Heri, Roger, and Elizabeth.Excellent food services from Luis, Fabiola, Joel, Selene and staff Martha & Rubi, Gabriel & Theodoro & Fili at breakfast (and Maria on the griddle), Alejandro, Evert, Gabriel for dinners, Reyes and Juan in the lobby bar. The wine tasting experience was a hit as usual, hosted by Cesar.Su Hey, Gabriel, and the rest of the entertainment staff kept us amused, when I wasn't out scuba diving.Cozumel Palace is our Happy Place. The staff are our Mexican Friends and Family. We look forward to our next visit "home". Apologies if I missed naming other excellent staff.
This is one of our favorite resorts!! We walked in and was greeted by our name, before registering. We went out to the dinner area by the pool our first night and was greeted by Joel. He gave us a big hug and said welcome back!! The bar tenders were awesome at every location on the resort. The waiter and waitresses were always amazing. Our cooks for breakfast were amazing. The housekeepers always had a smile on their faces. The Entertainment staff of Siad plus everyone else was amazing!! The Entertainment work very hard at having events for everyone who wants to join in. The first night we were they had a classic rock band that was great. We always meet so many amazing people when we come to this resort. Our food and drinks were awesome!! Our massages were awesome. The environment is like a family!! Can't wait to go next year.
The hotel was nice and the staff was very good. The food and drinks were excellent. We were there for a long weekend. As an "all inclusive" it did not meet my expectations, as there were very few activities other than snorkeling on site. We had credits to use, but virtually none of the tours were available during our stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and a la carte dinner daily
- International brand drinks, Domestic beer & House wine
- Introductory scuba lesson in pool
- Daily activities
- Nightly entertainment
- 175 rooms in one 5-storey building
- 4 a la carte restaurants: Mexican, Italian, Asian, fine cuts
- Snack bar
- 2 bars including Swim-up bar
- 2 pools
- Dive shop
- Scuba diving on-site (fee)
- Fitness facilities
- Gift shop
- Internet cafe (fee)
- Beauty salon
- 1 king or 2 double beds
- Cable/Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom w/Jacuzzi
- Balcony w/ocean view
- max occupancy 4 persons
Honeymooners Bonus - Receive a bottle of sparkling wine, fruit basket, a romantic dinner, 2 t-shirts, and late check-out (6pm) based on availability. Request at time of booking. Proof of marriage certificate required.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details
Resort Location Map
- Hotel Contacts
- Extra Info
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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