- What's Included
- All Inclusive Features
An amazing hotel for its value. Great views whether it'd be along the city or the ocean. The resort is notable for their amazing staff. The team is not only attentive and friendly, but they also work efficiently in all facets of the resort. The food items are great. There are also plenty of a la carte items to choose from. An amazing place for those who are interested in scuba diving.
As always the palace experience is an outstanding vacation, and the ability to use unlimited resort credit at Cozumel for diving makes it all the better. Aqua Safari is the dive club affiliated with Cozumel Palace and they are a great group of people. It's hard to make a negative comment about the Palace resort but if I look at the past years the atmosphere has taken a hit. I won't mention names for the down side but they're are some to mention that are trying hard to keep up the Palace Resort standard of care and service. To start with, our morning start with Martha was always the lead off to a great day. Being greeted with a smile and by name at the door. And less we forget Maria who's breakfast kept us fueled for full day of diving. Pedro at vacation planners went above and beyond assisting us with spa and tours. Gabriel the waiter at the pool bar was always there for us and knowing we didn't carry money in our bathing suit. Overall the food was not as exceptional as in past visits and there was a kind of unexcited feel to the place. The nightly entertainment used to be absolutely wonderful but we've been going there for 5 years and it has gotten easy to say "been there and seen it" time for some change in my opinion. That being said, people who haven't seen these show would miss out.
We came and it was amazing the welcome drinks and everything! The stuff is amazing and helpful, they want you to feel like a king all the time! We send some laundry and we didn't understood something at the form that they told us to fill in, they send someone to pick up the laundry and I asked him something about the price, he said yes on the price that I thought it will be! We got it a day after and we were in shock! It was 91 US dollars for 6 shirt, 2 pants and some socks! We called the reception and they said come down and speak with the supervisor. We came and she was like I don't care what happened, you should pay it. After an argument she came down with 10% off from the price! Of course it's not enough for us beacuse it still so high! That didn't wanna listen and help. We left the hotel after 3 nights abused about it. They didn't care about it and it's too bad. We will never come back to this hotel. And again, the food was nice CEO and the stuff amazing but still, that was disappointing.
Our family of 5 just returned from our 3rd stay at Cozumel Palace. Our children are all under 12 and Cozumel Palace was perfect for all of us. The staff at CP are wonderful and it's encouraging to see their familiar faces every time we return. They are attentive and accommodating, especially Roger at the pool and Maria at the breakfast omelette station. The entertainment staff was also very engaging. We're looking forward to our next trip...hopefully soon!
One thing we were mad about is the laundry service that was so expensive like 90$us for a few shirts they didn't tell us it's gonna cost like that and we were so upset! The staff are very nice and total service were good.
This was our third trip to a palace. First time to the Cozumel palace. This resort like the other ones we have stayed at is spectacular. Staff are great and couldn't be more friendly or accommodating. Food, drinks and cleanliness of the place is excellent. The entertainment during the day and at night were very good as well. Highly recommend going to this or any other palace resort
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and a la carte dinner daily
- International brand drinks, Domestic beer & House wine
- Introductory scuba lesson in pool
- Daily activities
- Nightly entertainment
- 175 rooms in one 5-storey building
- 4 a la carte restaurants: Mexican, Italian, Asian, fine cuts
- Snack bar
- 2 bars including Swim-up bar
- 2 pools
- Dive shop
- Scuba diving on-site (fee)
- Fitness facilities
- Gift shop
- Internet cafe (fee)
- Beauty salon
- 1 king or 2 double beds
- Cable/Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom w/Jacuzzi
- Balcony w/ocean view
- max occupancy 4 persons
Honeymooners Bonus - Receive a bottle of sparkling wine, fruit basket, a romantic dinner, 2 t-shirts, and late check-out (6pm) based on availability. Request at time of booking. Proof of marriage certificate required.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details
Resort Location Map
- Hotel Contacts
- Extra Info
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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