- What's Included
- All Inclusive Features
An amazing hotel for its value. Great views whether it'd be along the city or the ocean. The resort is notable for their amazing staff. The team is not only attentive and friendly, but they also work efficiently in all facets of the resort. The food items are great. There are also plenty of a la carte items to choose from. An amazing place for those who are interested in scuba diving.
Words cannot express how wonderful this place is! The service is out of this world, and every staff member went above and beyond our expectations. We traveled with three children (age ranges 4-15) and we were all made to feel as though we were family members. We stayed in a family loft suite, and the rooms were nice, comfortable, and spacious. Beautiful ocean view with amazing snorkeling for all of us right off of their docks. Beautiful place! The food is delicious and all of the restaurants on site were so good. I wish I could remember all the names of everyone, but literally every single person was amazing. They took the time to remember our favorite drinks and have it ready before we could even ask for them. The nightly entertainment was so much fun. We really enjoyed the fire show! We also were able to utilize our resort credits and did a family photo session while we were there. Valeria ,the photographer , was amazing and took such wonderful photos of our family. The spa, visit to Chankanaab park, and snorkeling tours are all things we highly recommend. We rented a car, just because we weren't sure how everything worked, as we have never been to Cozumel before, and let me say, don't rent a vehicle unless you plan on using it every day. Taxis are plentiful and are easy to get. We honestly never left the resort or left anywhere that wasn't within walking distance. Very close to the shopping center, and restaurants. The only negative thing I can say is related to the resort credits...when you use them they charge you 16% tax for each service you redeem, but it's still cheaper than paying outright for tickets because you just pay taxes. Without the resort credits, we probably wouldn't have been able to do a lot of the extra things like dolphin swim adventure and spa time. Please do not forget to tip!!! The staff is wonderful and they work very hard to make your stay the best experience possible. Some people believe that since it's an all inclusive resort that you don't have to tip. It's not required, but they appreciate it so much. We used American currency (dollar bills mostly). The hotel can exchange currency at the front desk without any problems. We cannot wait to go back! We honestly felt like we were leaving family behind when we were packing. They just make you feel like family, and you don't want to leave! Thanks you Cozumel Palace for a wonderful family vacation!
We just spent 8 days in paradise at Cozumel Palace. We LOVED this place. We were treated so well from the moment we walked in the door until we left. The room and resort itself was outstanding. The meals were great (especially the breakfast buffet and omelet bar -the omelet chef was great!!!). We also enjoyed the Asian and Mexican restaurants as well as the ease and convenience of room service when we were wiped out by the days activities. We had such a great and amazing time which is exactly what I was aiming for to allow us to unwind and relax. The snorkeling was amazing and there were so many fun things to do around us. When you work so hard all year, it is so nice to feel taken care of which is exactly how we felt here. Thank you, Cozumel Palace for making our summer vacation a wonderful, restful, and memorable experience. We will be back, I am sure.
When we travel to Mexico the Palace Resort is our destination. The property is gorgeous and each and every one of the staff is warm and welcoming. Brenda and others at the spa pampered us. Gabriel and Sujey made the pool activities so fun. Roger spoiled us all day long, taking special requests for our modified diet. The restaurants are terrific (we especially loved the sushi). From the front desk to the bell staff and the housekeeping - too many individuals to name, they spoiled us silly which allowed us to truly relax and let go of all our worries. I'd thank them all individually but there is not enough room here. Suffice to say you will be warmly welcomed, pampered and you will be planning your next visit even as you are checking out.
One of many visits to this incredible place and we will keep returning. Staff is amazing and the view unforgettable. All you need to pack is your desire for relaxation. The spa is staffed with well trained technicians and the atmosphere better than anyplace in Houston. The food is delicious, especially their breakfast buffet. The pool staff makes certain that you are never thirsty or hungry. Oh, the bed and linens are totally the best!
We have just come back from a very relaxing week at the Cozumel Palace. All I can say is WOW! This magnificent place exceeded our expectations.The staff (too many outstanding members to name personally) made sure that our stay was top notch. The service around the pool, in the restaurants and setting up activities were the best we have ever had.The food, OMG, delish!. We were there with my sister and brother in law celebrating my husbands upcoming retirement. We were treated to a very special "chef's" dinner our last night there with a "to die for" chocolate desert.We made so many "friends" there with the staff. I know people say that Mexico is not safe to go to. I say HOGWASH!. There is NOT a problem at this hotel. It was very hard to leave and return home. There were many hugs and a few tears when we had to go. I'm not guaranteeing that the tears from the staff were not happy ones (lol) but we very much appreciate the service and sincere desire to make us comfortable and happy. Thank You Cozumel Palace. Sure hope we can return soon.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and a la carte dinner daily
- International brand drinks, Domestic beer & House wine
- Introductory scuba lesson in pool
- Daily activities
- Nightly entertainment
- 175 rooms in one 5-storey building
- 4 a la carte restaurants: Mexican, Italian, Asian, fine cuts
- Snack bar
- 2 bars including Swim-up bar
- 2 pools
- Dive shop
- Scuba diving on-site (fee)
- Fitness facilities
- Gift shop
- Internet cafe (fee)
- Beauty salon
- 1 king or 2 double beds
- Cable/Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom w/Jacuzzi
- Balcony w/ocean view
- max occupancy 4 persons
Honeymooners Bonus - Receive a bottle of sparkling wine, fruit basket, a romantic dinner, 2 t-shirts, and late check-out (6pm) based on availability. Request at time of booking. Proof of marriage certificate required.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details
Resort Location Map
- Hotel Contacts
- Extra Info
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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