- What's Included
- All Inclusive Features
An amazing hotel for its value. Great views whether it'd be along the city or the ocean. The resort is notable for their amazing staff. The team is not only attentive and friendly, but they also work efficiently in all facets of the resort. The food items are great. There are also plenty of a la carte items to choose from. An amazing place for those who are interested in scuba diving.
I sometimes really wonder who writes these reviews on tripadvisor. The purpose of these reviews should be to try to give information so that people can decide whether to stay at a place or not. Reading the reviews on this board , one might think that Cozumel palace is the place to stay in Cozumel. We disagree! We disagree because you do not get the value for the money you spend. We are experienced mexico/Caribbean travelers having stayed at many all inclusive in all categories. We spent a week at cozumel palace right before Christmas. Here is our opinion:1) This AI is way overpriced. We could have booked the same vacation at Iberostar for one third of the price and many other mid-level AI's such as occidental or Grand Royal for one half of the price. For that kind of difference we expected something special. We did not get it. The same room upgrade games... The same timeshare pushes.... The same watered down drinks. ( Even though their website advertises top shelf liquor brands, those bottles are actually filled with cheap brands and water)Shots out of a Don Julio Respodo ( Not even an expensive tequila) didn't taste anything like one!. Those other places at least don't pretend! , For almost $500 a night, you simply expect better.2) What you read about exceptional service is only partially true. Some such as Martha ( Italian restaurant) Fiorina ( spelling) and Rodriguez simply amaze you with their friendliness, service and attitude to the point of embarrassing. But then again you have inattentive and non-caring bartenders and pool servers. The weird thing is that these people tend to ignore those that tip ( we are very good tippers) and pay more attention to people that never tip ( possible diamond members)3) on 4 out of the seven days, the pool staff put towels and reserved signs on the best seats around the pool reserving them for "diamond members" Never mind that most of them went unused most of the day. Once again your $500 a night is not enough to secure a pool seat that actually gets some sun!4) The food is spotty with the outdoor grill and the Italian restaurant being the best. Despite being experienced mexico travelers and taking all the precautions ( including brushing with bottled water) Both my wife and I got the Montezuma's revenge on consecutive nights, There is room service but the only time we ordered, it took more than an hour and 15 minutes and the orders were completely wrong..5) As numerous travelers have said, the resort credits are a total scam. The 16% "tax and fees" often equal or are more than the cost of the tours if you buy them outside. As an example, the Chnkanaab snorkeling tour was $90 in resort credit wit "16%" or $15 payable by the guest. The actual cost of admission at the park ( if bought on line) is $16.Suffice it to say, we won't be back!
My mother and I have never been the repeat-vacationer types. Now we see why so many people come back here again and again. The staff are the nicest, kindest people. They genuinely go out of their way to make a vacation special. The dive shop is excellent. Natalie, Ricardo and Walter made every dive special for us. The facilities are clean, the food--especially the buffets--are great. In short, we can't wait to go back. Thank you, Cozumel Palace, for giving us great memories!
I have written several reviews about the Cozumel Palace. I will now try to condense my thoughts to a few points:Don't go if you want;1. A Disney type experience2. You have children that need to be "occupied" throughout the day.3. A beach. (there is none)4. Nightclub style activities (no night spot at this Palace)Do go if you want;1. Quality hotel service.2. Excellent food and beverages included (if you don't see what you want ask!)3. Spa services4. A place to relax, and recharge.5. There is excellent SCUBA diving at Palancar Reef. Use the hotel dive shop if you don't mind "cattle boats". Otherwise, there are a lot of dive outfits a short walk away in town.I want to give a note of thanks to the following employees that have been at this resort for all of the trips I have taken there over the years (management must be doing something correct).Isidoro, Massimo, Berenice, Isabel, Francisco, Gabriel, Teodoro, Bryan, Marta, Rodger, Carlos, Isiah, Angel Luis
We just spent a week at Cozumel Palace with our 2 boys, ages 8 and 10. Had a loft suite. We were greeted with champagne and carbonated juice, fruit and flowers. Not really sure where others had problems with the timeshare thing; we didn't feel hunted down or anything like that. They explained how the resort credit worked and that was all. Very professional. They knew we were primarily there to relax and enjoy our week. Here are our other impressions:Food: did not try Italian. Asian was very good as was Mexican. All buffets were great. Hard for my husband to find vegetarian sometimes, but overall very good. Very accommodating for my gluten free son. Gluten free pizza a hit.Bar: great, made whatever you wanted. If it's not strong enough ask for a double!Service: Cannot say enough great things about the service at Cozumel Palace. The pool staff, spa staff, etc. aim to please. Always courteous, always looking to remedy a problem or make an effort to get to know you and your family. Special thanks to Roger, Edie and Heri. Very very impressed.Diving: The reef is beautiful...do the boat dives. My son did his open water cert dives there and he and my husband had a blast with Ricardo, the dive instructor. Also mucho gracias to Gustavo, the owner of Aqua Safari for all the logistics. They saw eels, skates, sea snakes as well as the micro life on the coral. Did not try snorkeling, but heard it was great as well.DOTake a cab from the airport; it's 10 minutes down the street.Take a walk down to town. We ate offsite at Señor Frog's one night and had a very fun, kid-friendly time. Super safe walking around. Lots of tourists and friendly vendors.Bring money for tips. Yes, it's all inclusive but a couple appreciative dollars here and there go a long way. Well worth it and well-deserved.Try the spa. I had a pedicure and enjoyed every minute. Do not be intimidated that you have to go through a vacation planner in the lobby to book your spa appointment. There is no hard sell on anything other than the treatment you desire.DON'T...don't expect a giant resort. It's not. There is entertainment poolside and in the evening, but overall this is a chill place for hanging with your family. Super kid friendly.....don't expect quiet. It's not a couples resort. Of course couples and adult only groups are welcome, but kids will be around! Not as chaotic as a Beaches, but know what you're signing up for....don't get a room on the first floor if you don't mind noise at night. We were totally fine, but some people don't like the fact that you can hear the shows or whatever....don't look for a beach. There isn't one. There are sandy areas up by the pool, but this is not for the beach lovers. However, if you are looking for a beach, it is easy to visit one.Overall we loved our experience at Cozumel Palace. With a wee bit of updating, this could be a 5 star resort, no question. We will definitely pursue trips in future either here or at other Palace resorts.
The stay at the Cozumel Palace was one the best, friendly staff, fantastic food & lots of actives to require another vacation for relaxation.The concierge Rocio is very professional & is very attentive to all your needs.Would defiantly recommend to friends & family and return real soon.Keep up the good work.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and a la carte dinner daily
- International brand drinks, Domestic beer & House wine
- Introductory scuba lesson in pool
- Daily activities
- Nightly entertainment
- 175 rooms in one 5-storey building
- 4 a la carte restaurants: Mexican, Italian, Asian, fine cuts
- Snack bar
- 2 bars including Swim-up bar
- 2 pools
- Dive shop
- Scuba diving on-site (fee)
- Fitness facilities
- Gift shop
- Internet cafe (fee)
- Beauty salon
- 1 king or 2 double beds
- Cable/Satellite TV
- Coffee/tea maker
- In-room safe
- Full bathroom w/Jacuzzi
- Balcony w/ocean view
- max occupancy 4 persons
Honeymooners Bonus - Receive a bottle of sparkling wine, fruit basket, a romantic dinner, 2 t-shirts, and late check-out (6pm) based on availability. Request at time of booking. Proof of marriage certificate required.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details
Resort Location Map
- Hotel Contacts
- Extra Info
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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