- What's Included
- All Inclusive Features
Our OpinionAn amazing 4-star resort for those looking to experience luxurious and top-notch service, but are also on a budget. The resort is extremely clean, as the beach and pools are cleaned and maintained daily. There are plenty of activities available for families and children. The staff at this resort are extremely attentive and helpful. A great place to escape for an amazing price.
As with anywhere you go, your satisfaction depends on two things What you expected, and what is important to you. At El Cozumeleno, you can expect to be treated very well, to have a great place to relax and unwind if that's what you want, or to snorkel in the crystal clear waters off the beach, walk into the downtown shopping area (4 miles) and spend time at the pools. Do not expect a 5-star facility. Do not expect a hopping night life. Do not expect a wide variety of food and beverage options. We've been to this resort 5 times and look forward to it every time even though we have a vacation club resort on the other end of the island. The dining room dinner menu has been upgraded since our last trip two years ago and the food was excellent.
We have traveled all around the Caribbean and stayed at 3 start and 5 star resorts. This hotel is an honest 3 stars, BUT it has so many things going for it, it is the best 3 star resort I have ever been to. IF we ever come to Cozumel again I will stay here (we have never been any where twice though). The value you get for your money is really phenomenal. First, yes, the resort is old and needs a face lift, but it is a family owned resort, by people who actually live in Cozumel, so not sure if that is in the near future budget. That being said the only part that bothered me was the small room safes (smaller than normal) that only work with a key. Now I have to worry about losing or hiding a key. The phones in room don’t work, but who cares. Our AC worked great and even though the rooms are old they are spacious and immaculately cleaned and all have fantastic ocean views. The service from everyone was fantastic!Food is OK, once you find options you like you will be fine and even at the buffet you can order specifics like nachos, quesadilla or pizza. Our first night there the buffet was so bad we got scared, but the next night was really good and the nights after were good enough. We did the fancy restaurant every morning (better than buffet), but never at night. We can’t be bothered w/ bringing long pants and fancy shoes for my hubs and son to a 3 star resort in Mexico. The reservations were harder than most hotels too (and all make it difficult), you have to stand in line EVERY morning @ 8am instead of being able to book all when you check in like most all inclusive. The drinks are just ok too, you won’t get sober, but the beer is warm keg and all mixed drinks are made w/ pre bottled mixes; don’t bother w/ wine, at least not the red. Ask for the upgraded liquor that is under the counter. Make sure bring a Yeti style cup, they use old smelly plastic cups that are gross and smell funny. Be sure to stop in town on your way to the hotel and get a case of water as you only get 2 bottles a day in your room and they charge a ridiculous amount for a case in the gift shop. You can get purified water at the bar, but they will fill a gross cup unless you save a bottle. If you get a sunburn they have free aloe gel at the dive shop window counter, but the gift shop sells bottles for $20 USD. Other helpful things to bring are some cheap washcloths if you use as this hotel does in fact NOT provide them, no biggie I am sure they had to cut cost somewhere, but I brought my own. If you want to buy better bottles or canned beer bring a fold up cooler for your room, there are no refrigerators (at least not in the regular rooms, I heard you could maybe rent one for extra, but not sure)The lobby coffee is ok, but you can ask the lobby bar tender for a cappuccino which is much better, ask for a double espresso.The snorkeling and the beach are by the best in Cozumel, worth giving up a little inside luxury for. Walk to the left down the beach about 3 minutes past the orange construction fence, there is a cove in front of the Westin where you can go in and the current brings you perfectly back to out hotle w/ a lot of great fish to see.Lastly, do not bother paying for a transfer, the taxis are much cheaper and faster. Go outside the airport exit doors and go right to the corner and cross the street, start walking toward the roundabout in the middle of the road and you will see many taxis to flag down, $12 for taxi $15 for mini vans to the hotel.If my review was helpful please give me a thumbs up!!
Buffet food not really good but okBreakfast is okDiner at the Reserved restaurant ik good and worth booking almost every night (same repeating menu) but its goodService is ok, clean rooms, people smiling
We stayed for a week in the hotel, we had a nice experience overall; the staff knows how to make sure you have a good time, drinks are always available!!!! Variety of food in the outside restaurant in front of the beach... very nice view for eating, relaxing with drinks or just a long talk in a place away from the sun but almost at the beach. Our room was always very clean and fresh when we came back from the beach, we were at a 8th floor with a beautiful beach view that is hard to beat!!!I believe the hotel should do more to make sure both elevators are working, however it was good workout to use the stairs from time to time. Thanks to the very friendly people of the hotel for making our stay very comfortable.
I found this place based on a search for an all inclusive Caribbean locale with good snorkeling right from the hotel beach. It had that for sure. Pros: Snorkeling, nice beach, excellent service/staff, nice pool area, putt putt golf at hotel, spaCons: some beds are too hard, food was tolerable but not that great. I suggest eating in the restaurant for most meals as the buffet gets tiresome after a few days.Overall: We'll (wife & 3 teenage kids) be back. You can't beat the snorkeling right off of the beach. It's excellent!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Specialty restaurant
- Theme night dinners
- Room service (7:30am-10pm)
- International & Domestic drinks
- Introductory scuba diving lesson
- Daytime tennis
- Use of bicycles
- Fitness centre
- Games room
- Daily activities
- Nightly entertainment
- 252 rooms in two 5 & 9-storey buildings
- 1 buffet restaurant
- 1 International a la carte restaurant, dress code & reservations required
- 5 bars including Pool bar
- 2 pools w/wet chairs & wet tables
- Children's pool
- 1 tennis court (not lit)
- 18-hole mini golf
- Fitness centre
- Games room
- On-site scuba diving (fee)
- Convention centre (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Bathroom w/shower
- Balcony or patio w/garden view
- Max occupancy 4 persons
- Same as above with ocean or partial ocean view
For the Kids - Kids 5-12 can enjoy supervised activities daily at the Kids' Club and kid's pool. Babysitting services available (fee).
Dive Packages - Please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Playa Santa Pilar Km 4.5, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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