- What's Included
- All Inclusive Features
Our OpinionAn amazing 4-star resort for those looking to experience luxurious and top-notch service, but are also on a budget. The resort is extremely clean, as the beach and pools are cleaned and maintained daily. There are plenty of activities available for families and children. The staff at this resort are extremely attentive and helpful. A great place to escape for an amazing price.
If you are looking to relax this is the place to go. It's a small intimate property with Mexican charm, it's perfect to navigate and has zero night life with lights out by 10:30 which we loved.It's kept very clean,the beach is quaint and you can snorkel standing up! It's that clear, that calm, with plenty of fish to see.The staff are amazing and very helpful we enjoyed meeting Fernando,Virginia,Hector and Carlos the personalitys had us cracking up!It's only 7min away from the airport and an easy 4 1/2 mile walk into "true" downtown Cozumel deeper in from the cruise ship tourist trap.Renting a jeep through the hotel along with booking excursions were made very simple through the hotelThe only downside the food it was typical buffet and not the greatest of choices but it was food. And we had mosquitos that feasted on my legs.All in all it was a perfectly relaxing week with my Family, if I ever go back to Cozumel I'd definitely stay here. 👍🏼👍🏼👍🏼👍🏼👍🏼
Stayed the week there, wait staff is incredible however some issues with the resort. No towels in our room for two days after 3 requests, 3 calls to get an iron and was never able to get an ironing board. Hot tub was broke our entire trip and colder than the pool. There are nicer places to stay for around the same price.
The hotel, the staff, the beach, the food were all terrific! We were a group of seven ladies looking for a safe, relaxing week away in the sun, and we all agreed this was the best vacation ever! Carlos the manager was very responsive to our needs and provided us with accommodation that exceeded our expectations. All of the staff went out of their way to make our stay enjoyable. We had great meals in the dining room and fun in the sun whether at the beach or on the deck. Can't wait to return!
As always, the staff was amazing, the views were incredible and the afternoon cocktails were marvellous! We've recommend this place to our friends and family, and will keep doing it! Thank you for another unforgettable stay!
I have never left the country before, stayed at this resort March 13-20th 2017. We stayed in the newer building, floor 8. It was an incredible view of the ocean. The room was big and clean. Honestly, it was exactly what I expected. Gorgeous views, 1 hour free of snorkeling everyday, friendly staff, clean resort. Octavio & Antonio made our time at the pool/beach even better by bringing drinks to us, friendly and playful attitudes, working their butts off every single day we were there. The issue is that on our first day at the resort, our safe was very difficult to use and when my boyfriend went to get money out of the safe to tip the cleaning ladies, the key got stuck and broke off in the safe. The "repair" man came up and began to hammer loudly on the safe. He reported to the front desk that he thought we caused the issue and they charged us $100 for the new key. They refused to let us check out without paying it. We got to see the lock and you could see it was not forced and we also had them pull the paperwork that we signed upon check in showing we would pay in the event of a "broken" key but NOT damaged. They would not give us copies of the paperwork until after we paid it and they would not charge the card on file for incidentals, they made us give a new card over. They showed zero compassion, was like talking to robots. Our travel agent with LOMAS travel acted concerned and like he was helping us all week but as soon as it was our day to leave he just shrugged his shoulders and told us to pay it. Thanks Cozumelino for ripping us off I'm glad we could spend over $100.00 each tipping everyone all week long only to fork up an additional $100 at the end of the week.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Specialty restaurant
- Theme night dinners
- Room service (7:30am-10pm)
- International & Domestic drinks
- Introductory scuba diving lesson
- Daytime tennis
- Use of bicycles
- Fitness centre
- Games room
- Daily activities
- Nightly entertainment
- 252 rooms in two 5 & 9-storey buildings
- 1 buffet restaurant
- 1 International a la carte restaurant, dress code & reservations required
- 5 bars including Pool bar
- 2 pools w/wet chairs & wet tables
- Children's pool
- 1 tennis court (not lit)
- 18-hole mini golf
- Fitness centre
- Games room
- On-site scuba diving (fee)
- Convention centre (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Bathroom w/shower
- Balcony or patio w/garden view
- Max occupancy 4 persons
- Same as above with ocean or partial ocean view
For the Kids - Kids 5-12 can enjoy supervised activities daily at the Kids' Club and kid's pool. Babysitting services available (fee).
Dive Packages - Please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Playa Santa Pilar Km 4.5, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.