- What's Included
- All Inclusive Features
Our OpinionAn amazing 4-star resort for those looking to experience luxurious and top-notch service, but are also on a budget. The resort is extremely clean, as the beach and pools are cleaned and maintained daily. There are plenty of activities available for families and children. The staff at this resort are extremely attentive and helpful. A great place to escape for an amazing price.
For the price of staying at El Cozumeleno you should expect way less than what the staff and venue of this place deliver. The wait staff work very hard and yet stay friendly. They deliver drinks and food in a timely manner. The food is acceptable to quite good. It would be very difficult to find a place that gives you a better value for the dollar spent.
We had a great time at the resort. the staff were all great & the food was very good. I LEFT MY BRAND NEW LIME COLOR PANTS AT THE TOP OF THE CLOSET IN ROOM 1511. WE CHECKED OUT MONDAY, 8-14. I am an airline employee & we plan to come back in October. Is there any way you can keep them with my name on them - LOL. Or I can pay for them to be mailed to me. thanks, theresa Scheib 936-537-6467
Booked the El Coz via Delta Vacations from August 10th to 14th. Flights were smooth and hotel transfer was included.We arrived at 1pm and the rooms were not ready until 3pm (as clearly stated in the hotel lobby). We got our wristbands and changed into our bathing suits (which we packed in our backpack) and wandered over to one of the pools and enjoyed fast service with happy waiters.The room was large, the AC was comfortable, but not the 68 degrees that I like. (My wife appreciated that it was not 68!) We had a "garden view" in room 1205 with a nice balcony and a view of the water. They rooms could use a little TLC, but after a "Fun Day - Sunny Day", we slept well and were ready to get going in the morning.As per the other reviews, we were not impressed with the buffet as a whole, but did enjoy the made to order Fajitas at the buffet grill for Supper and the menu choices for Lunch. Pro Tip #1: Eat at the fancy restaurant for breakfast - relaxed dress code and daily menu choices. We did not eat there for Supper, so I cannot comment on that.The drinks were not the strongest in the world when delivered to you, but if you ordered one from the bar, they would make it as strong as you liked. The hidden benefit in this is that you did not have to deal with a bunch of drunks and all of the drama associated with that. We stayed hydrated and enjoyed a good little buzz throughout the day.The real value is the quiet water created by the long cement dock. As others have stated, the water is crystal clear, lots of fish to see and feed and easy beginner snorkeling. Pro Tip #2: Take some bread from the buffet and feed the fish while snorkeling - Fun to watch and a great chance to use your underwater cameras.Our goal was to relax and chill and the El Coz met our goasl. We did not participate in many of the "Activities", but did enjoy the "Rock Band" one afternoon. The only activity I wished we did was the Snorkeling Tour. Pro Tip #3 - Do this. The people that did this thoroughly enjoyed it. You basically walk 10 minutes up the beach and drift back to the resort in the natural current.We did a few things off the Resort, such as the Pirate Ship Dinner (Pro Tip #4 - Do this too!) and rented a Car from ISIS and toured the Island and Beaches on Sunday.In summary, the El Coz met our needs. We knew going in that this was not the Hotel Intercontinental and we selected this based on price and our goals for the vacation.We would stay there again!
We traveled to Cozumel from Aug 7-12, our first trip to Mexico. The resort is small, but perfect for those looking to relax and enjoy the beautiful beach and pools. There were never any crowded areas. The buffet meals were average, but that's to be expected. We made a reservation for the formal dinner one night, and the food was delicious and service was great. (Note: gentleman, bring long pants if you wish to do this. The front desk has pants you can borrow if you only have shorts, but I recommend packing one pair so you have them.). We got stuck in a tropical storm, but the staff was very attentive at trying to keep walkways as dry as possible. Every morning I woke up to the staff cleaning the pools and taking care of the property. The staff was all very friendly and helpful. The beds in the room are firm, which some people love (I do not). It's worth it to pay the fee extra dollars for an ocean view room with a balcony. Nothing beats waking up to that view and opening the door to hear the sound of the ocean! There are daily events at the resort, but I would suggest taking the short can ride into town to explore the area a little. We also took the ferry over to Playa del Carmen for dinner one night, and it was a great experience. This is a great place to wind down and relax. If you're looking to party the whole time, you might want to look into one of the bigger resorts.
This resort is difficult for me to review. It was certainly not top of the line, but it wasn't horrible either. For a budget all inclusive, it provided everything needed, just without a lot of frills. We were very impressed by the general upkeep. The grounds, pools and beach were beautiful. Our rooms were clean and fresh towels were provided, but they weren't as cool as you'd like a room to be in a climate this hot and the beds are uncomfortably hard. Would have loved a frig, but made do with a styrofoam cooler we purchased from the Mega in town. Every employee we dealt with was pleasant. Any request we had was accommodated without complaint. The worst part for us was the food. We are not difficult to please and water activities tend to make you very hungry, so we thought this wouldn't be an issue. We were wrong. The chips and guacamole on the snack bar saved us. The buffet food at dinner time was not edible in my opinion. They usually had two stations serving made to order quesadillas, panini''s, etc. Thise items were good, but that was it. We ended up going to town to eat dinner after day 2. Considering how much transportation and meals off resort added to our trip cost, we are likely to just spend a little more up front to stay at a different resort for our next trip.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Specialty restaurant
- Theme night dinners
- Room service (7:30am-10pm)
- International & Domestic drinks
- Introductory scuba diving lesson
- Daytime tennis
- Use of bicycles
- Fitness centre
- Games room
- Daily activities
- Nightly entertainment
- 252 rooms in two 5 & 9-storey buildings
- 1 buffet restaurant
- 1 International a la carte restaurant, dress code & reservations required
- 5 bars including Pool bar
- 2 pools w/wet chairs & wet tables
- Children's pool
- 1 tennis court (not lit)
- 18-hole mini golf
- Fitness centre
- Games room
- On-site scuba diving (fee)
- Convention centre (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Bathroom w/shower
- Balcony or patio w/garden view
- Max occupancy 4 persons
- Same as above with ocean or partial ocean view
For the Kids - Kids 5-12 can enjoy supervised activities daily at the Kids' Club and kid's pool. Babysitting services available (fee).
Dive Packages - Please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Playa Santa Pilar Km 4.5, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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