- What's Included
- All Inclusive Features
Our OpinionAn amazing 4-star resort for those looking to experience luxurious and top-notch service, but are also on a budget. The resort is extremely clean, as the beach and pools are cleaned and maintained daily. There are plenty of activities available for families and children. The staff at this resort are extremely attentive and helpful. A great place to escape for an amazing price.
The El Cozumeleno hotel was wonderful - very clean and well maintained. There was a wide variety of food so it was easy to find something you liked - fresh fruit was delicious. Waitstaff was very attentive, always there when you needed something. Drinks were a little weak but i expected that. Thanks for a great time.
Overall this was a nice resort. Smaller than I expected, and not much for a beach area, but the rooms and pools were clean. Very nice mini-golf course. Staff was friendly. Buffet food was average. Breakfast omelets made to order were great. Meat was good, food choices didn't change much. Fruit was not good...hard, no flavor. The restaurant was difficult to reserve for a party of 8, which was disappointing and was not pleased that a member of our group was asked to change out of her dressy "romper" because they considered it shorts, while they let other people in with jeans and non-button t-shirt. Food in restaurant was excellent but slow. Entertainment was subpar, activities were rarely done as they say on the board. Place pretty much shuts down after 9pm other than a few people and bar closes a 11p - so if you are with a group of friends, then isn't the bar for you....if you are just there for a romantic get -away then it would suit you just fine. NOT a good resort for scuba divers. The cost there was high, but if you go two hotels to the north, there is a good dive shop for cheaper, and they were very good....however I would recommend you stay at a hotel on the south side of the island as the taxi fees you incur daily to go to the southside to scuba dive add up quickly!
My husband and I just returned from a week at El Coz. We had a great time and enjoyed our stay. It is an older dated hotel, yet clean but could definitely use a facelift. Decore reminds me of the Golden Girls set. We were in the older tower so it is a bit rough around the edges but we were upgraded from garden level to room 601 and the view was AMAZING! Slept with the balcony door open at night and had the ocean breeze and could hear the waves crashing! The service is great from poolside to, the buffet, to the formal, resteraunt! Shout out to Octavio by the pool, Antonio, in the buffet, Santiago, Manuel, and William in La Veranda plus the drink server in La Veranda and the lobby she never let your glass go empty!Choices at buffet are very limited and dont change, ask,to order off the menu, some very good choices! My favorite the Margarita Shrimp Pizza. It is worth your time to go downstairs at 7:30 to get in line to make reservations at La Veranda!Other tips: Bring your own insulated mugs to have filled with drinks by the pool, and fill before heading up for the night. You get 1 bottle of water per room for brushing teeth, but can fill water bottles at bar or buffet to bring to your room.You will need to go early to reserve chairs by the pool as people reserve chairs by leaving towels or shirts on chairs for the entire week, and sometimes don't use them.FYI the beds are hard! Not firm, hard!
Our vacation was with friends and family. There was 19 of us in our group with various arrival and departure dates. Our room had an amazing view!!!! We were on the third floor. We would go to bed at night with the balcony door ajar and listen to the ocean waves rolling in.... (I miss that sound already) The service was outstanding! Loved being able to walk out of the resort, past the pools, and onto the amazing beach to snorkel. When we snorkeled at the resort's beach we saw: a large Eagle Stingray and some smaller rays, angel fish, porkfish, wahoo fish, small barracudas, horse-eye jacks, just to name a few...and did I mention this was right at our resort??? We would get up and snorkel before breakfast and then again several times throughout the day.Once we finished snorkeling we would enjoy breakfast! They had made to order omelettes with a variety of ingredients to choose from along with a vast variety of traditional Mexican dishes and some American favorites. Oh yes and the fresh fruit...papaya, pineapple, watermelon, honeydew melon, muskmelon, etc......Lunch and Dinner -They always had some type of fish on the buffet that was delicious....along with many other items to choose from. A favorite for my husband; chicken fajitas and for me veggie fajitas. We could order off of the menu if we wanted something different from the buffet. We ate at their fine dining restaurant twice and both times the food was amazing! They have different specials they offer from there .The only issue may have had with the food was the amount of oil they used when grilling made to order food...I would ask them not to add the oil, or to please use very little and they would accommodate me. We went on an excursion and took the ferry on very rough waters...it took a bit for me to get over the "sea sick" feeling...the Maitre d' at the buffet took one look at me and guessed what was wrong...and she told me I would feel better with a little something in my stomach and offered to have them grill me a plain chicken breast to help me get over this feeling. The staff was always pleasant and wanted to make sure you were having a great time. They offered an amazing amount of adult beverages...keep in mind you are on a beach and pool area...drinks are served in plastic...you can bring your own plastic/metal cups from home (which they are happy to fill for you).
This was my first trip to Cozumel besides being one of those cruise ship day vacationers. El Cozumeleno was a great choice. I will break my review down in a couple of sections.STAFF: The staff were awesome, especially the following: Circe (waitress), Nestor & Pilar (activities coordinator), Carlos (front desk manager), Yaneth & Sergio (bar staff).. These were just of the few, but deserve a special recognition. They provided extra special service and always had a smile.ROOMS: The rooms were kind of dated, especially in the older part of the hotel. All rooms had a view of the ocean, and the higher rooms were a better view. The water pressure in the shower was sufficient, but not great. There were no wash cloths and when I asked the front desk, I was told they don’t provide them, so bring your own. Also there was a one water bottle limit that was given to the guests and if you didn’t drink from the day before, they wouldn’t give you another one. Try to get a room in the newer section of the hotel.BEACH: My review of the beach can be divided into two parts, water and beach area. The water was the best I have ever seen, fish everywhere!! The last two days there was a stingray in the water that provided a little extra excitement. Bring your own snorkel and underwater camera. You can sign out a snorkel/mask from the dive shop at the hotel, but after an hour you will be charged. Now to the beach area. All the beach chairs were reserved from the previous days and were all week. The hotel should monitor this better and should not allow long term reservations. One day we did witness a set of chairs that were reserved and never used all day. Sergio, Mr Happy-Happy, was our beach waiter all week and he was awesome.FOOD: The food was good, but the buffet was repetitive and got cold after some time. The best option was ordering straight from the grill fajitas or quesadillas, or ordering from the beach menu. Go for the ribs if you order from the beach menu. Circe always had a special smile and provided outstanding service. The restaurant had a net to keep the birds out, so if you sit outside, keep an eye out so they don’t steal your food. ENTERTAINMENT: The nightly entertainment was good and seemed to draw a good crowd. Each night the show would end around 10pm, so if you are looking for nightlife, this might not be the place for you. I enjoyed the quietness, relaxing atmosphere. OVERALL: Overall I would give 4 star out of 5, and will definitely return. My only suggestion for the management would be to continue to update the rooms.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Specialty restaurant
- Theme night dinners
- Room service (7:30am-10pm)
- International & Domestic drinks
- Introductory scuba diving lesson
- Daytime tennis
- Use of bicycles
- Fitness centre
- Games room
- Daily activities
- Nightly entertainment
- 252 rooms in two 5 & 9-storey buildings
- 1 buffet restaurant
- 1 International a la carte restaurant, dress code & reservations required
- 5 bars including Pool bar
- 2 pools w/wet chairs & wet tables
- Children's pool
- 1 tennis court (not lit)
- 18-hole mini golf
- Fitness centre
- Games room
- On-site scuba diving (fee)
- Convention centre (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Bathroom w/shower
- Balcony or patio w/garden view
- Max occupancy 4 persons
- Same as above with ocean or partial ocean view
For the Kids - Kids 5-12 can enjoy supervised activities daily at the Kids' Club and kid's pool. Babysitting services available (fee).
Dive Packages - Please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Playa Santa Pilar Km 4.5, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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