- What's Included
- All Inclusive Features
Our OpinionAn amazing 4-star resort for those looking to experience luxurious and top-notch service, but are also on a budget. The resort is extremely clean, as the beach and pools are cleaned and maintained daily. There are plenty of activities available for families and children. The staff at this resort are extremely attentive and helpful. A great place to escape for an amazing price.
We had a wonderful stay at this hotel and we will be definitely coming back here. We had a room on the fourth floor with an excellent view of the water. Service was excellent and we would like to mention Captain Carlos, head waiter of The Verandah( the dining room) . He was extremely cordial, polite, friendly and always had a smile on his face. We took a great liking to him.
The staff is nice, Graciela from front desk, Russel from the pool and Jose Luis the bellboy were amazing. My boyfriend and i went to celebrate our anniversary and is an excellent choise, is a family resort but isn´t noisy. We got the basic ocean view room and is great, the furniture is so tipical and the bed is really comfortable, you have plenty space. The tennis court is beautiful, surrounded by trees and flowers. The minigolf is so fun! (with two incredibly difficult holes for amateurs haha) The food is good, you should try the tropical ceviche!! And the only problem are the pools, are too dirty so is awkward to swim, has a fantastic size.
The staff was AMAZING! Very kind, caring and did whatever they could to please you! Beautiful beach, beautiful snorkeling right on sight. Also jet skiing on sight, and a dock to get picked up by boats so no reason to leave the resort. The food inside was good, and the food you ordered from the outside "chef" was decent. Buffet food was unfortunately terrible but if you pack nice clothes you can eat a decent handmade omelette for breakfast outside by the beach, order something good from the menu inside or outside at lunch and wear your nice evening wear inside for dinner and get a delicious steak. Pool should be cleaned more and the rooms should be redecorated. A little to 1980's but you can tell this hotel was made well and taken care of. But should spend a few thousand dollars and get new pictures for the walls, and new couches & bedding. I can't say enough how wonderful the staff was. They made our vacation amazing! For everything we got and for how amazing and clean and beautiful the beach was, we WILL be coming back!!
We had very large room with ocean view, on 4th floor overlooking the pool, an pretty much everything else - I think all rooms have an ocean view, at least partial.Beach was relatively small with good entry to the ocean. Many people snorkeling even though the variety of fish was not that great. Interesting was the small area of very clear and clean water (no weeds) directly from the hotel's beach, as oppose to the waters next to it. Walking on the beach was OK, but not very long and not particularly pleasant in places. Only two restaurants, one buffet style and other by reservation for dinner (not for breakfast). Buffet food was relatively basic with not much to choose from and not the high quality. Other restaurant was very nice, service and food was good. The staff, as usually very friendly, especially in the reception and guest service desk (Roberto). Overall, not the highest notch, but nice place. The sour part happened in the last day when somebody (most likely maid) checked our drawers in the room and hide our cell phones into wife's bra. Not finding telephones in the place where they were left and not expecting the ugly set-up, we reported the loss and after hotel procedure the telephones were found in that bra. We looked like we try to blame hotel for stealing. They did not say that, but we could clearly feel it. They even backed the maid having 15 years experience and background checked.
We stayed one week at this really nice hotel !It was a last minute deal with Sunwing! Got a great ocean view room on the 8th floor with king size bed (no bed bugs, as stated by previous reviewers, those are sand bugs) ! Gorgeous views from our large balcony! First and foremost is the wonderful staff ! Wow what a great team, everyone greets you with a nice smile, and always ask you if everything is ok ! And For the drinks, always asking: another one amigo! Si si !! LOLWe ate all our meals at the restaurant by the ocean! Really good food, plenty of choices and the chef always ready to grill you some fish, chicken, pork and beef!! Best omelettes for breakfast ! Best part was for lunch, you can order à la carte at the same ocean front restaurant and also choose from the buffet!!Beach: well it is small, but it's like a swimming pool, so many fish to see while snorkelling, turquoise blue water! Pool Melia hotel just to the right, they have a really bad problem with seaweed accumulation! Ugly beach! Did 2 scuba dive at the "Grand Scuba Cozumel " shop! Steve and Gaétan were fantastic!Also rented a Jeep Wrangler at the hotel desk, beautiful unspoiled beaches all around the island!Love this place Charles
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Specialty restaurant
- Theme night dinners
- Room service (7:30am-10pm)
- International & Domestic drinks
- Introductory scuba diving lesson
- Daytime tennis
- Use of bicycles
- Fitness centre
- Games room
- Daily activities
- Nightly entertainment
- 252 rooms in two 5 & 9-storey buildings
- 1 buffet restaurant
- 1 International a la carte restaurant, dress code & reservations required
- 5 bars including Pool bar
- 2 pools w/wet chairs & wet tables
- Children's pool
- 1 tennis court (not lit)
- 18-hole mini golf
- Fitness centre
- Games room
- On-site scuba diving (fee)
- Convention centre (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Bathroom w/shower
- Balcony or patio w/garden view
- Max occupancy 4 persons
- Same as above with ocean or partial ocean view
For the Kids - Kids 5-12 can enjoy supervised activities daily at the Kids' Club and kid's pool. Babysitting services available (fee).
Dive Packages - Please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Playa Santa Pilar Km 4.5, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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