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- What's Included
- All Inclusive Features
Our OpinionAn amazing 4-star resort for those looking to experience luxurious and top-notch service, but are also on a budget. The resort is extremely clean, as the beach and pools are cleaned and maintained daily. There are plenty of activities available for families and children. The staff at this resort are extremely attentive and helpful. A great place to escape for an amazing price.
We retuned home Saturday from a wonderful vacation heer. We could not have asked for more. Every meal was delicious, not a huge selection but delicious. the employee's were beyond awesome.i had my 80 year old mom with us. The employees went out of there way with kindness to her (especially Gloria in the dining area). The rooms were large with an ocean view. The snorkeling from the beach was amazing.Fish all around us. Two pools with the larger pool having music all day. Short ride into town. We paid $10.00 each way and the drivers were very happy. So many people that we had talked to had been here many times which says a lot. We will return in the fall. the hotel is a little dated and is not a grand hotel so if you are looking for a four star this is not it but i think it was a 3 1/2 wishing i could give it more. Don't forget to visit Juan out by the big pool. He just started his painting clay business and what a sweety he is! Can not wait to return. Thank you El Cozumeleno!
This was our second visit and we certainly don't plan on it being our last. Here are the highlights and the reasons we can't wait to come back.CHECK-IN: Checking in is reasonably fast and efficient. Once in the lobby, a gentleman came around and offered us a cool refreshing punch drink. We thought that was a nice touch. The next day I asked about getting a room on the 9th floor. We were on the 7th and there was nothing wrong with it, just wanted to do it. They said no problem. We got a key for the new rooms safe, moved our valuables and went swimming. All our stuff got moved while we were enjoying the pool.ROOMS: All of rooms with ocean view really do have amazing views! The beds are firm. The shower is walk in. The TV gets several channels in English. The AC worked perfectly well. We traveled with another couple who got a really good deal on a Partial Ocean View. All that means is it's on a lower floor. They were on the second floor and their view of the ocean was partially blocked by the beautiful palm trees. They loved their room and were not interested in an upgrade. FOOD: Because the main dining building was under repair, every morning we got to order off the menu. We had delicious omelets and many other things. If you want something that is not on the menu, no problem. If they have it, they will fix it up for you. They do have bacon and ham:)For lunch we could pick from either the pool side snack bar or the beach side mini restaurant. There was quite a variety for lunch and all of it was tasty. Examples...burgers, hot dogs, tuna sandwiches, tacos. We ate in the fine dining room for dinner each night. Because of the construction going on, they waved the dress code, which for men is long pants, close toed shoes and a sleeved shirt. The quality of the food, we felt, was just outstanding! The wait staff are top notch too! You will love getting to know Octavio! He has a really cool sense of humor. Aldo and Circe really impressed us too! All of the wait staff and bartenders were very friendly!ACTIVITIES: On Tuesday nights they have a band play. The band's name is Karma and they are VERY good. Many of the staff are on hand and will coax you out to dance. It was a good time. They also have Mexico night which features that type if music and dress. We made bracelets and went snorkeling. One of our friends booked a fishing excursion. It cost him 75 USD and he loved it! In short, there are no shortages of activities. OVERALL: Guest satisfaction is every staff members number one priority. You get the feeling it's that way not because management demands it, but because they really care about you and really want you to have a good time. One example of this type of care came on a day I was having trouble with my rental car. I was having even more trouble trying to get in touch with the rental agency. Martha, a wonderful woman who works at the front desk, over heard my situation and offered assistance. Within 60 seconds she had them on the phone for me. She even served as my personal translator! She was HUGE help, thank you Martha and thanks to all the employees of El Cozumeleno who made our vacation so much fun!
My now husband proposed here, so of course, we had to come back again (we've been coming at least once a year for the past years).The service, the snorkel, the views are stunning. We love Cozumel, its marine life is amazing and locals are so charming and make you feel like home.We love, love El Coz and look forward our next stay here!
We love this place. great beach entry - wonderful snorkeling. The staff is always polite and helpful. All-inclusive, and the food is very good! Rooms are clean, great ocean view balcony. The art work and bedspreads could use a little updating- but we don't care as we spend very little time in our room! ! I highly recommend El Cozumeleno' for relaxing vacation - or if you want to explore the island - dive - shop downtown - its all here!
The staff was very friendly and accommodating. The food was excellent. The view was one of the best I have ever seen. I would recommend this all inclusive resort to anyone wanting to get away and relax and snorkel with fish all around you just a few feet from shore.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Specialty restaurant
- Theme night dinners
- Room service (7:30am-10pm)
- International & Domestic drinks
- Introductory scuba diving lesson
- Daytime tennis
- Use of bicycles
- Fitness centre
- Games room
- Daily activities
- Nightly entertainment
- 252 rooms in two 5 & 9-storey buildings
- 1 buffet restaurant
- 1 International a la carte restaurant, dress code & reservations required
- 5 bars including Pool bar
- 2 pools w/wet chairs & wet tables
- Children's pool
- 1 tennis court (not lit)
- 18-hole mini golf
- Fitness centre
- Games room
- On-site scuba diving (fee)
- Convention centre (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Bathroom w/shower
- Balcony or patio w/garden view
- Max occupancy 4 persons
- Same as above with ocean or partial ocean view
For the Kids - Kids 5-12 can enjoy supervised activities daily at the Kids' Club and kid's pool. Babysitting services available (fee).
Dive Packages - Please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Playa Santa Pilar Km 4.5, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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