- What's Included
- All Inclusive Features
Our OpinionAn amazing 4-star resort for those looking to experience luxurious and top-notch service, but are also on a budget. The resort is extremely clean, as the beach and pools are cleaned and maintained daily. There are plenty of activities available for families and children. The staff at this resort are extremely attentive and helpful. A great place to escape for an amazing price.
Carlos the GM is wonderful to work with. Gabriel in the restaurant is in command of the staff. Roberto is wonderful at the activity desk. Antonio head of the housekeepers does an amazing job. Federico the head bellman is just the best ever! Roger new in the restaurant was good. Gerardo and Alondra and Manuel and Martha at the desk were wonderful to work with. Angie Vega who runs the spa is just amazing and a bright light in the resort.Ivan and Manuel and Maria and Nayeli were wonderful waiters with big smiles.The only problem is the lack of wifi and until that is fixed I can not return. I lost a $1100.00 piece of business because of no wifi when I needed it. So until they upgrade the wifi I will not return, which makes me said. All the housekeepers were great too!
Great snorkeling right off beach. Swimming pools were nice. Dining room nice. Only complaint was flies all around bar area outside by pool getting all over drinks the bartender was making. You can jump right into water off the dock and feed the fish while snorkeling . Lots for the kids to do. Putt putt course overlooking the ocean great. Outside dining room over looking the ocean as well. The pictures they have on their website are accurate to what you will see. Buffet not so great but have had worse. You can order off of menu too which is great!
We purchased a 7 days all inclusive package in this hotel mid November 2017. Since it was a 3.5 we had very low expectations but… we did not expect to have lower standards than the 4 star in Cuba (May 2017).*** PROS: Comfortable king bed with very large room, nice swimming pools, overall clean hotel facilities despite the outdated look. Fun mini-golf and nice ocean view from the rooms and from the buffet restaurant (The coral). Front-desk and tour-desk staff friendly and helpful. Good parking lot for rentals. 10 minutes by car or 45 minutes walk to downtown or 95 pesos by taxi. Hotel felt safe.*** CONS: >>> FOOD & DRINKS: One A la carte and one buffet restaurant with poor selection of food and poor menu. Coffee: Basic regular coffee available but would need a quality upgrade and missing a good coffee expresso machine. Broader selection of bread missing, no cheese selection or cold cuts. Wine is basic served in plastic cups at the buffet diner table. Two unknown selection of beer are served, watered down like the rest of their drinks. >>> FACILITY: Poor/Missing entertainment, Gym has 3 machines poorly maintained (I would be scared to use), game room facility not indicated properly has 2 ping pong tables, 1 old soccer table and a pool table. I picked this hotel to snorkel but definitely ended up going out of the hotel to enjoy better snorkeling areas (Punta Sur, Money beach bar and Palancar beach). Beach is very small, the volley-ball court is not usable. Poor service overall at the buffet except for José.>>> BEDROOM: Worn out pillows and blankets. TV remote not working, shower head broken and missing water pressure. Outdated stained furniture in room and in lobby. Safe in the room is provided but is small and barely fits the S2 android tablet 9 inch screen. The safe is locked with a key not a code, so you always need to carry it with you. If lost you would pay 100 USD. No fridge in the room, you can rent one though. >>> BIGGEST DISAPPOINTMENT was being stopped by the bell boy while exiting the hotel with our beach towels visible. He advised us that the hotel beach towels cannot be taken outside the hotel despite the fact that we signed the hotel paper which indicated that if lost, we would have to pay 25 USD per towel. The front desk manager confirmed this rule, so we ended up purchasing our own. However, this rule did not seem to apply to everybody. So I guess this all inclusive hotel is a BRING YOUR OWN BEACH TOWEL if you plan to go enjoy other Cozumel beaches.So overall I would rate the hotel 3 stars for low customer service, low quality of products and outdated facility.
The service was ok but the rooms was not worth the money paid I felt like we were staying at a shack beds were very hard no hot water the A/C broke twice and they were not helpful in changing our rooms .. and the food was disappointing I thinks we lost weight being there would not go back.
We took a large group of Divers and non divers to this resort and loved it. The on-site dive shop is well stocked and made it so nice for advice and gear. Very knowledgeable and extremely helpful. The food was outstanding and the staff made sure everything was perfect. The pools and beach are very well maintained and beautiful. There’s no such thing as a bad view from this place ! We are already planning another group trip here ! Highly recommended !
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Specialty restaurant
- Theme night dinners
- Room service (7:30am-10pm)
- International & Domestic drinks
- Introductory scuba diving lesson
- Daytime tennis
- Use of bicycles
- Fitness centre
- Games room
- Daily activities
- Nightly entertainment
- 252 rooms in two 5 & 9-storey buildings
- 1 buffet restaurant
- 1 International a la carte restaurant, dress code & reservations required
- 5 bars including Pool bar
- 2 pools w/wet chairs & wet tables
- Children's pool
- 1 tennis court (not lit)
- 18-hole mini golf
- Fitness centre
- Games room
- On-site scuba diving (fee)
- Convention centre (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Bathroom w/shower
- Balcony or patio w/garden view
- Max occupancy 4 persons
- Same as above with ocean or partial ocean view
For the Kids - Kids 5-12 can enjoy supervised activities daily at the Kids' Club and kid's pool. Babysitting services available (fee).
Dive Packages - Please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Playa Santa Pilar Km 4.5, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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