- What's Included
- All Inclusive Features
Our OpinionAn amazing 4-star resort for those looking to experience luxurious and top-notch service, but are also on a budget. The resort is extremely clean, as the beach and pools are cleaned and maintained daily. There are plenty of activities available for families and children. The staff at this resort are extremely attentive and helpful. A great place to escape for an amazing price.
We just got back from a week in Cozumel. Passing through customs was easy. Great people working at the airport and very friendly. We arrived at our resort around 2am and the staff was quick to check us in knowing what an ordeal we had been through with our flight. The staff is excellent. If your lounging by the pool I can't say enough about Miguel and Rusbell. They will make sure you always have a drink. They will even bring you a menu and serve you food pool side or on the beach. The food is very good and the drinks are great. There isn't much as far as evening entertainment. We did have a live band one night. But all in all our stay was great. The weather was terrible with high winds and rain. Only had 2 days of sunshine. The staff did there best to keep us dry at the beach side restaurant. This is a great place if you love snorkelling and diving. There isn't much of a beach area. Lots to see and do downtown and you can always take the ferry across to Playa del Carmen. The beach is excellent over there. We never did try any tour packages as the weather wouldn't cooperate. Oh well maybe next time. Cheers
We stay at El Cozumeleno twice a year every year. We have stayed at many other resorts but this is our favorite. They have the best service from the time you get out of the cab and check in to bar service, to food service, to activities to spectacular views from our perfect room. The food is amazing and the service is fantastic. They go out of the way to please us. The drinks are amazing. The entertainment is fun. We try and participate in as many activities as we can to work off calories from the great food!! We like the water aerobics and stretching and bike ride. We love the band that plays on Tuesday nights. Carlos and Gerard and Martha and all the rest reception desk staff are so amazing. They take such great care of us. In the formal dining room, Santiago, Yewenth, Manuel, Jose, Carlos, Luis are so amazing and in El Cocal Gorge and Gloria and all the rest are so great. Gabriel and Sergio are so great at the beach providing drinks. It's just a great place to spend your vacation. We have met so many nice people who come the same time we do. Management is on top of everything and leaders are great. It's a great place for families. We can't wait until the next visit! It's always so clean everywhere. You can't find a better value for ocean view room, anywhere.
Our experience here was not very appealing. It left a bad taste in our mouth. Our flight was delayed out of Toronto so we arrived at the Hotel at 2:30. There was nothing available for us to eat. So we went to bed hungry. We were told that we would have a refrigerator when we got there and there was no such thing available and if we wanted a different room we had to pay extra per day to move to a different room. I am diabetic and need to keep my insulin cool. They challenged us "show us your proof in writing. Another gentleman asked for water and they told him he gets one small bottle in his room and you can buy a case for 30 US dollars if you like.. We were dumb founded pay for water this is a basic at resorts. The resort was very dated. The delivery of food at the buffet is sub-standard. There were bed bugs. The staff was short and abrupt with us except for two staff we met. Selmer in the buffet dining room and The male head of activities. Who assisted me in getting help to go to a climic. Other than that it was the worst experience I've had at a resort. Down to the cheap plastic cups used to serve drinks...you didn't want to put your mouth to it. If you are a first time traveler and have nothing to compare it to then I'm sure you wouldn't mind but for us they was far and beyond unacceptable. This is adverstised as a four star and it's no where near that. The meals are very basic...with only a few choices . It made us sick. buy insurance if you plan on staying here We will not be returning here again..Very dissatisfied customers.
We've lost track of how many times we have stayed at El Cozumeleno and the stays just get better and better! What we love: warm, family welcome; spotlessly clean rooms with breathtaking views; staff who are passionate about serving; great food; beautiful, well maintained grounds; clean pools - all five of them!; great beach; the palapas, the palapas, the palapas. Carlos and Marta at the front desk, Fernando in Guest Services and all of the many, many friendly faces who work so hard to make sure we enjoy our stay are certainly top of mind when expressing our gratitude for a great stay. Improvements this year: new pillows! Yay! Even better food options with more fresh foods and even better quality than in previous years. The service was impeccable. The weather was incredible for four days and then was awful and we enjoyed our time through the good and bad weather! Love the convenience of the gift shop! Bought long sleeve tees when the winds arrived and a the staff recommended a a fantastic gel for the mosquito bites I got at the Lobster House - Andatol. We saw a much stronger service and management presence and it truly made us even more aware of how hard everyone works here to make your stay enjoyable and memorable. It always feels like visiting family! We will be back in June!
We had four women in two rooms, who have traveled together before. We wanted an all inclusive,and have been to several in Mexico. We will never go back here! The staff was wonderful, but that and the nice, but COLD pool and grounds are the only thing we really liked. There was a buffet that served all three meals, but we were there for a week and the only thing that changed was the color of the rice. The ONE restaurant was next to impossible to get into, even though we went to the 'activities' desk to make the reservation three times before we figured out you had to get there way before it opened at 8am. We were offered 5 or 9pm when we were third in line for reservations! Finally got one for 7pm when one of us was in line at 7am, reading until it opened. It was ok. The linens were in need of replacement and beds and pillows were an awful foam, very uncomfortable. The A/C was stuck on high when we arrived and freezing, but after three calls to the front over two hours to try to get more blankets, we gave up. Telephone for room to room calls (internet didn't work in any of the rooms, just the lobby) didn't work in one room, neither did the TV, and there was no hot water, just warm. The faucet on the shower got stuck and had to be replaced. The maid would only give us ONE hand towel per room, no face cloths (said they were for the VIPs??) and one water bottle a day. If you wanted more water, you had to buy it at the bar. Only had Dos XX beer on tap, which even the Mexicans we know won't drink, two kinds of vodka and overheard lots of comments on very limited selection of cheap rum and other booze. Virtually no beach, but good snorkeling off the rocks in the back of the hotel, and they do comp the equipment for an hour. Hot tub was warm, pool was cold. It was spotless, and the maid worked in our room every day for almost an hour. Food was pretty good, but as I said, the same every day for a week. The spa was ok, we all had very greasy, but good massages, and they have those fish that eat the skin off your feet as you sit with your feet in a fish tank, weird, but kind of cool. Once was enough! They are sneaky with their cabs, 95 pesos to town, 200 to the airport, which is the same distance, maybe a bit closer. Lobster House, not to be confused with Steak and Lobster house (right next door to each other) and a short walk from hotel, was rustic but FABULOUS lobster, all they serve. The downtown was a day trip, lots of boutiques mixed in with touristy shops, and one awesome tea and herb shop right on the main drag that had every spice imaginable and great prices. We rented a car for about $30, which included all insurance, at Fox, and drove around the island. There were some nice beaches, but it's jungle, so no place to pull car off, except at the big resorts or pay-to-use places, but the beaches were definitely prettier on the other side of the island. We stopped at two separate places for lunch, but both times three or four tour buses pulled in right behind us, so we ended up going back downtown to some tourist place for lunch. It was ok, but not ok enough to remember the name! There was entertainment at the hotel two of the seven nights we were there, and they set up for almost two hours, and we thought, yes, a good show, and both were, but only lasted an hour, not even until 9pm, one a rock band and everyone was up and dancing, then they stopped for we thought surely must be a break, but they started packing up their stuff! The other was a Mexican dancing show, which was great, but again, way too short. One other night they had some movie in Spanish with car chases that we gave up on early. We won't go back-we were going to go to Playa del Carmen, but it was so much more expensive, we've since found that it would have been worth it.Not the hotel's fault, but it was VERY humid, and we had to wear shoes in the room as the floors were wet, and so were the mirrors every morning. Bedding always felt a little damp and some of our four beds had some plastic sheeting that was removed, as it was sticky. No microwave, coffee maker, fridge and nothing but shampoo and soap for the amenities. Pretty basic for the price.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Specialty restaurant
- Theme night dinners
- Room service (7:30am-10pm)
- International & Domestic drinks
- Introductory scuba diving lesson
- Daytime tennis
- Use of bicycles
- Fitness centre
- Games room
- Daily activities
- Nightly entertainment
- 252 rooms in two 5 & 9-storey buildings
- 1 buffet restaurant
- 1 International a la carte restaurant, dress code & reservations required
- 5 bars including Pool bar
- 2 pools w/wet chairs & wet tables
- Children's pool
- 1 tennis court (not lit)
- 18-hole mini golf
- Fitness centre
- Games room
- On-site scuba diving (fee)
- Convention centre (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Bathroom w/shower
- Balcony or patio w/garden view
- Max occupancy 4 persons
- Same as above with ocean or partial ocean view
For the Kids - Kids 5-12 can enjoy supervised activities daily at the Kids' Club and kid's pool. Babysitting services available (fee).
Dive Packages - Please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Playa Santa Pilar Km 4.5, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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