- What's Included
- All Inclusive Features
Our OpinionAn amazing 4-star resort for those looking to experience luxurious and top-notch service, but are also on a budget. The resort is extremely clean, as the beach and pools are cleaned and maintained daily. There are plenty of activities available for families and children. The staff at this resort are extremely attentive and helpful. A great place to escape for an amazing price.
My brother and I love your beach,the walk off by the beach,and your dive shop. The hospitality there is awesome!!! Love that you are an all inclusive resort! The food is good, not great. But we have tried other places and food is the same. We are not seafood lovers, so not good for us to judge. We love the beautiful snorkeling there right off your beach! It was a new diving company there this year. We were quite happy with them! Again, great service, good price, accommodating,and big boats with relaxed atmosphere . Rooms are dated. It is not for the " fu-fu " American. If you go to Cozumel to snorkel and dive, this is the place!!!! If you want "fu-fu", go over to the mainland. You will also pay a lot more for it!!! This was our 3rd year back!!!! In a row!!!😎😀⛱🍾🐠🐟☀️🦀
This was our 2nd time returning to El Cozumeleno to celebrate the new year/our honeymoon. Last year we found this hidden gem of Cozumel and booked a last minute vacation as I had a week of while switching jobs. This place has it all, last year we LOVED it, this year with the updates they have done, it is even more our home away from home! Checking in: EASY PEASY LEMON SQUEEZY! Even though we arrived right during check in time the hotel was staffed for the onset of travelers arriving, it literally took us maybe 5 minutes to check in and meet our bags at our door. This is the CLEANEST resort EVER. With the hardest working and friendliest staff EVER. The new gym is still tiny, but I am NEVER too concerned about working out on vacation, walking all the way up the north shore is good enough for me!! Which, I would highly recommend you take the walk all the way north, it is beautiful and the farther you go the more you feel like you are on a deserted island. The rec room pool table is still in excellent condition, and as tradition, I let my husband beat me! There are also all kinds of books up there if you run out of reading material. 2 years and we have YET to play mini-golf, because I always forget about it until the last day!! The music around the pool isn't loud and annoying like other resorts, everything is fairly tame and chill. There is still the issue of people reserving chairs and never being at the pool, but that is NOT on the hotel, that is on the guests. This year was not as bad as last.The food, decent, the "made to order" grill at the buffet is ALWAYS amazing. My husband is a picky eater and never has an issue finding food he enjoys. This year we did NOT make a reservation at the restaurant. It's annoying that there is not salsa or pico available, however the servers around the pool and beach will bring you anything you want as soon as service starts around 10am. Make sure to bring a large cup! The service is so incredible! There was one day my husband commented that he only got up to go to the bathroom because before he needed a refill or to go get a snack the servers were always around making sure everyone had everything they need!The one water bottle a day, again annoying, but you can take bottles to the bar and they will fill them with water for you, so again, NOT a big deal.The one thing about this amazing resort: THEY DO NOT ADVERTISE ALL OF THEIR AMAZING AMENITIES. I just happened to be waiting in the lobby one morning using wi-fi to check on our dog back in the states and saw a scroll on the weather board about a romantic in room dinner for $90.00. So I went to the front desk and booked it for the next night. IT WAS AMAZING!! They decorated our room, the food and wine were amazing, we finished the wine, and I called and asked if it would be possible to get another bottle or if I just needed to go down to the bar and get us two more glasses, they had another chilled bottle in our room and opened within 10 minutes. If I worked in marketing for El Coz I would make sure that at check in with the rest of the paper work that each guest got a run down of all of these extra activities that are available. When I was booking the dinner at the front desk, I asked why they did not do this and the woman (I wish I could remember her name, she was lovely) said that they do not promote things that would cost their guests extra, as they don't want their guests to feel pressured into purchasing anything.The lack of wifi throughout the resort is one of my favourite things. It gives you a chance to disconnect, and if you DO need wi-fi (because you are a crazy dog owner and want to check on said dog) you can go to the lobby, the wifi has been updated in the last year, I can tell you that!Make sure to explore the island, and not just the touristy stuff. Get out there, take advantage of the bikes you can borrow from the resort, its a quick ride across to the other side of the island.If you are thinking about taking a trip to Cozumel and stay anywhere besides El Cozumeleno, you made probably one of the worst decisions of your life.
Upon arrival we were immeaditley upgraded to ocean view! We were in the south tower which is older but heck who spends much time in the room? The kids got a first-floor room which was awesome because it was a walkout balcony right to with the mini golf course we enjoyed many nights sitting on their patio watching everyone playing golf families drunks your name it! Yes because it's first floor we did have to buy an air freshener for the room it was a musty smell but nothing that we couldn't handle! Octavia is by far the best waiter they have out by the pool area he took such good care of us and taught us a lot about the island!! We are already planning our trip back next year because we had so much fun hats off to your staff who are excellent never had a problem with Bugs, just had an excellent family vacation with my older children and would go back tomorrow if I could! I think the building we stayed in is going to be renovated and once that happens the entire place will look beautiful but once again we were not disappointed been in the south tower! I've stayed in many of all-inclusive's and never have been able to order off the menu all day long if you don't make it up in time to go for reservations for the one restaurant you can actually order the same food during the day in the lunch area! I highly recommend the pesto salmon it was to die for we also tried the steak but like I wait or sad how many cows do you see in Cozumel it's probably iguana LOL! I'm interested in trying to get a group from my hometown to go next year wondering if you offer group rates?? Hats off to you are you did a great job only thing I would upgrade is your speaker system around the activity pool it was very hard to hear it was not very clear what was clear the speaker was blown! But once again your activity staff would just come over to our side of the pool! Tell us the numbers for bingo that were being called so it all worked out well anyways!! Met so many new friends we all said will see you same time next year haven't ever had that happen at a all inclusive before! If you're complaining about the resort then you have way too much time on your hands and as far as the air conditioning goes we turned ours off it was so cold we left our door open at night again no Bugs!! $10 cab ride into town so find another couple going and share our find a few people going get a van and share, the fury boat leaves right from their dock which was an awesome trip especially with kids they stop at a cool part of the island with inflatables Agaim hats off we loved it!! I'd say the majority of the guests are all hard working adults it's not pretentious like some of the Palace resorts I've stayed in this made the trip that much better!!
Cons: staff hardly speak English. Not even our sunwing rep when we landed was able to communicate with us. Food is terrible. A la carte restaurant must be booked every morning the day of and not in advance (lineup will be about 1-2 hour wait every morning-ridiculous!)They use plastic cups for drinks that they wash themselves so you get dirty cups every now and thenDishes in the restaurant were never cleaned properly. Hotel is in need of major updates. Shower water always smelled of sewage. ABSOLUTELY NO NIGHTLIFE. no shows, they had 2 live bands during our 7day stay. Everyone in the hotel was asleep by 10pm max. AC never worked properly. No fridges in the rooms. Pros: very nice beach. But not very big. I will never go back!!! Not worth the money I spent...you will find much better in Cuba.
The staff at this resort was top notch, very hard working staff. The employees working at the evening dinner at the Veranda were exceptional. I thank all the staff for making our stay here a great one. The hotel itself was very clean. They had live music one night and on another had mariachis. Both were very entertaining. This is my first time at an all inclusive resort so i did not know what to expect. But the food was good. I stayed there 9 days and they changed their menu often. Had fresh fruit, and their open bar was good. The room was real nice with balcony with small table and 2 chairs. The bed was a little hard, but after all the activities during the day, was to tired to care. Overall a good experience. I would stay there again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Specialty restaurant
- Theme night dinners
- Room service (7:30am-10pm)
- International & Domestic drinks
- Introductory scuba diving lesson
- Daytime tennis
- Use of bicycles
- Fitness centre
- Games room
- Daily activities
- Nightly entertainment
- 252 rooms in two 5 & 9-storey buildings
- 1 buffet restaurant
- 1 International a la carte restaurant, dress code & reservations required
- 5 bars including Pool bar
- 2 pools w/wet chairs & wet tables
- Children's pool
- 1 tennis court (not lit)
- 18-hole mini golf
- Fitness centre
- Games room
- On-site scuba diving (fee)
- Convention centre (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Bathroom w/shower
- Balcony or patio w/garden view
- Max occupancy 4 persons
- Same as above with ocean or partial ocean view
For the Kids - Kids 5-12 can enjoy supervised activities daily at the Kids' Club and kid's pool. Babysitting services available (fee).
Dive Packages - Please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Playa Santa Pilar Km 4.5, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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