- What's Included
- All Inclusive Features
Our OpinionAn amazing 4-star resort for those looking to experience luxurious and top-notch service, but are also on a budget. The resort is extremely clean, as the beach and pools are cleaned and maintained daily. There are plenty of activities available for families and children. The staff at this resort are extremely attentive and helpful. A great place to escape for an amazing price.
We loved the hotel and the staff! The drinks were great, food was always replenished! We did not like that the hotel & taxi have some sort of agreement. Our tour guides were constantly being yelled at for picking us up. Unacceptable.The rooms were cleaned twice a day and they always left us two bottles of water - I really appreciated it. We were split up between a few rooms and while we had a great experience, the other rooms did not. There was complaint of the warm temps in the room at night. The food was typical buffet food. It was edible but it was not everything you've ever dreamed of. Get yourself into town for some good, authentic Mexican food. AND TIP YOUR WAITERS!!!! DON'T BE TACKY!!!Also, you should really do one night in the restaurant. It was a fun experience. Food was okay but the choices they had were great.Drinks were great and constantly being made. We wish we were back now :)
Overall this was a very good all inclusive. The food was good, and plentiful. The rooms were clean but could use some updating. The staff was very attentive and polite. The Indoor restaurant La Veranda had very good food however there is a dress code for men/boys to wear slacks at all dinner seatings with the exception of 9:30pm. This is truly not necessary as there is only one other restaurant for dinner. The front desk will lend you khaki elastic waist pull on pants for your men but they look ridiculous and the restaurant is not airconditioned well so you tend to perspire while eating. The gym is non-existent. It is housed in a small room with AC but the equipment is awful. Two treadmills, (one not functioning) an elliptical that sort of worked. There was 1 bench and a universal. The universal did not function at all and there was 2 sets of 3lb wts and 1 pair of 5 lb wts. So, if you want to work out forget it. The inclusive drinks were great and plentiful. All in all we had a great 6 days.
Where to start?We read all the reviews and still saw it was "mostly ok". We expected a solid three star place and lowered our expectations. What we failed to notice is that most people who left 3 star or better reviews stayed there like 10 years ago and were still "fondly remembering the past". They weren't really seeing this place for what it is. And a number of reviews mentions "bugs" but no one comes out and says BED BUGS. We found out the hard way! There is just so much wrong with this place.We were booked into the NORTH tower first. Its a dump. We were on the third floor and while the rooms were big, they are so dated (1980 what?) and falling apart they are almost uninhabitable. But hey great view!. The 'air conditioner' (that's in fake quotes) is a VERY LOUD fan that literally runs all night. It never really cools off. The toilet was broken in our room and flooded twice (once we just came back and there was water all over the bathroom). The sinks were cracked, leaking and broken, broken tiles. and the YMCA shower smelled very strongly of mold. We had NO towels (had to ask to get any) and when we did we didn't get any wash cloths). Now I read the reviews and many state that the hotel doesn't provide wash cloths so we were prepared because we brought our own. The noise from the pool is very annoying and you can literally hear everything going on next door. Its not a quiet retreat. On top of that, you get a KEY (not a card, a freakin' actual KEY for the room and the safe). Considering how old this place is, how many keys are floating around out there and maybe this explains the complaints about stolen items in the NORTH tower? The door barely closes and it easy to see how someone could break in. And the door to the balcony doesn't lock - and it would be VERY EASY to just climb over from next door. They warn you not to leave ANYTHING valuable in your room - and THEY MEAN IT. The room safe barely fits a phone and a passport - your ipad or anything else WILL NOT FIT. DON"T BRING VALUABLE TO THIS PLACE! But the WORST was the BED BUGs. They sneak out at night from the archaic mattress and feed on you. It took us two nights to figure out as our feet were COVERED in red bumps an there was blood on the sheets at the bottom as well as the mattress. After two nights (and googling) we figured it out and asked to be moved. The bed bugs are tiny and if you rip off all the bedding (to reveal and 1970 mattress with a cheap egg grate topper that is almost equally as old) you can see them crawling around on the mattress. They avoid light and are attracted to you when you sleep and then go back into the mattress in the morning after feeding. After the second night we showed management all the bites (and we had torn apart the bed to find them to prove it to management).To their credit we got a SOUTH TOWER room, a higher floor. Nice view but again, over the pool area and very loud. That room magically came with wash cloths. Later when I asked a staffer why there were no wash cloths provided in the previous room I was told the hotel does not have enough wash cloths to provide EVERYONE so only the south tower gets wash cloths. So all these people complaining about wash cloths apparently were in the south tower. Really??? And a least the air conditioner worked and the bedding wasn't from the 80s (more from the 90s). And you get a card key instead of an actual old tyme key so at least its slightly more secure. There is a significant difference between towers. But they both have very old décor and never really seem "clean".Other issues? There are no taxis before 7 am. We had to be at port early for a ferry for an excursion and had to "special order" a taxi. During the check in process, the front staff was very UNFRIENDLY - not one single person smiled at us or said hello. NOt one! We opted out of the 'towel cards" (we just brought two of our own beach towels from home) because we had heard so many complaints about how they "lose" your card and charge $25 to replace it. We actually witnessed it happen to another guest while we were there so this is a legit complaint. Read the reviews people!!! All those people complaining about "fake" charges like extra keys and towel cards and being swindled aren't wrong! We saw it happen!We stayed here (despite all the reviews) because we kept seeing "The service is great". Um NO. The service was horrible. No one smiles. No one speaks to you unless you talk to them first. They all look rather embarrassed that they work there in fact. No one makes conversation. No one seems helpful. You quite literally have to ask for every single thing (another drink, please...)The food - well you read the rest of the reviews, right? - its horrible. We tried both restaurants and breakfast lunch and dinner. It was all unpalatable. I ate a tortilla because that was the only thing that looked safe. The buffet food literally sits out ALL DAY LONG. I noticed flies just sitting on it. And there were birds pecking at it. Its sooo gross. Fish that has been sitting out all day, no wonder they have so many food poisoning complaints (read the reviews!!). BTW the burgers are lower quality meat than MC Donalds. So gross. The food is the same every single day - nothing changes. Nothing fresh. Food literally is cafeteria - more like prison food if I had to guess - quality. And it sits out all day long in the heat and bugs. Although I didn't bring my kids there is no way I'd ever let them eat it. But we hoped the drinks would make up for it. COMPLETELY watered down. LIke about 1/2 water, 1/4 "alcohol", and 1/2 "mix" (like Coke, juice, etc). You'd have to drink about 20 to get any kind of buzz. And the water, straight up - tastes terrible. Like its been sitting out all day. They use MIX to make iced tea (and don't even bother to stir it, which is gross). Even the inside restaurant (which you have to wear long pants and closed shoes to eat at for dinner) is the EXACT same food, just they put it on a plate. The pasta was slimy. We watched them walk over to the buffet and get our food and bring it to us in the restaurant (this was lunch). Well at least inside they have a fan on (we had to ask them to turn it on).But at least the view was nice. The beach is very rocky (bring water shoes or flip flops). They let the kelp and seaweed wash up and then just sit there for days (stinking) because they don't care. The outdoor pools are VERY warm - uncomfortably so. The outdoor mini golf - they only have 6 - that's SIX - putters. So if another family wants to play, you will have to wait. An ENTIRE hotel - and they have SIX putters??? Even more bizarre, the entire hotel is closed at 8 pm. At 7 pm, all the towels (if you get one) are due. They ask you to leave the beach area so they can 'clean up'. If you go back to the beach to smoke or something they hover until you leave. At 8 everything is shut down and they actually turn off the pool lights and everything else. At 8. They literally want you to leave. We were on vacation so we were looking for a bar or some place to hang out. Pool bars, etc, shut down at 8. EVeryting closes. If you are looking for any kind of night life at all, this is not the place for you. It seems everyone just goes to sit in their rooms and watch TV I guess? Despite having a pier/dock. none of the dive places will pick up at this hotel. Most make you go into town and only one would meet you at Plaza Azul. Parasailing is $65 at the hotel. If you book an excursion they will take a credit card (highly recommend over paying cash in town to some guy you'll never see again) - but they had a huge mark up. A Tulum/Cenote excursion is $80 direct or $100 through the hotel for example. Ferry rides from Cozumel to Playa Del Carmen are $15 for two people ROUND TRIP (negotiate people, don't fall for $20!!) There are three ferry services - one starts at 6:45 and then all go on the hour until 11 pm. There's a Starbucks across from the ferries but it doesn't open until 9:30 am (seriously?).The other thing I really HATED about this hotel is that they make you wear a stupid plastic orange band the entire time you are there. The problem (aside from the tan line) is that when you go ANYWHERE - people will say, "hey I know you, I was your waiter at the Cozumeleno" even though you've never seen them before. They assume you don't remember faces or something. But about 50 guys stopped us in town to tell us that they "remembered us" from the hotel - because they see the stupid orange band. None of the other hotels do this and its really annoying. Outside of the view, I could not find anything redeeming about this place. Its a nice view facing Playa Del Carmen. The décor is so 80s its actually sad. They use McDonalds PLASTIC napkin dispensers on the tables in the "nice" restaurant because they can't afford actual cloth napkins for your "nice" dinner. They can't afford wash cloths for people in the south tower. They water down your drinks. They don't even use 100% beef for the burgers. They skimp so much on everything that you really wonder what you paid for to begin with. Everything shuts down at 8. There is no wireless at the hotel (what!?!?!) except for a very spotty signal in the lobby that goes out repeatedly. We had to spend 1/2 hour to get enough of a signal to get email. And it kept dropping off. The front desk couldn't tell us where the router was (or knew what it was) but admitted it "goes out a lot these days". They suggested we "go into town" or go the WESTIN to get a signal. Now if the staff is recommending you go somewhere else....No where (including the lobby) has any air conditioning. After being out all day, you come into the hotel and its actually HOTTER inside and more stuffy. What hotel does not have air conditioning in the lobby?? Not in the dining rooms? Not even the stupid gift shop?Oh and the gift shop! $25 for sunscreen. You can buy in town a very large bottle for $10. Aloe gel? $15 gift shop - $5 town. Everything in the gift shop is triple the cost you can buy anywhere else. A lighter? $4 but in town $1. We bought our own snacks in Dallas (connecting airport) rather than buying at the hotel. We brought our own towels (smart move!). We even brought our own water bottles to refill because the hotel provides you a single bottle. And will charge you $30 for more. Want a refrigerator in your room? $10 a day. Lose your room key? $100!! Lose a safe key? $100. Lose the stupid orange band? $100 if you lose it or $25 if you have it but it came off. Seriously!!!We went into town for all meals. Its $7 each way (negotiate because they will tell you $10). We also walked over to the Lobster House about a block down across from the Westin which was EXCELLENT. Bed bugs. Poor service. Terrible food. Old décor. This place is totally a dump. We expected a three star hotel. We read the prior reviews. We lowered our expectations. We hoped for good service if nothing else. This place is NOT WORTH IT. ITs not even a 1 star. BED BUGS!!! Not just mosquitos. Not just roaches (although those are huge there). Bed bugs!! RUN AWAY!
Overall not had a really good time...positives ViewsFood/drinks (you can order off menu even at the buffet area)Pools were spread outFree ocean chairs/coverService was greatDaily activities NegativesWifi only works in the lobby and is slowwwwRestaurant at night has a dress code...men need pants...didn't pack pants to go to the beach that's 100 degrees ( but food there is great) Really for the price it is amazing...
My friends and I booked El Cozumeleno because they had some pretty great reviews here on trip advisor and on Facebook. After staying 1 night at their resort we realized this was a mistake. I'll start with the pros...We booked a garden view room instead of paying the extra $400 for an ocean view room and I'm glad we did because majority of the rooms have a pretty awesome ocean view. Snorkeling is free at the resort, as well as other extras like yoga or water aerobics.The beach at this resort is one of the best on the island. We were told that most resorts you can't even access the beach from your hotel you have to go to a public one but at Cozumeleno it's easily accessible and there are plenty of beach chairs for everyone. The resort is only 5 minutes away from the airport and close to downtown where there are many shops and restaurants if you wanted to venture into town. Being an all inclusive resort, food and liquor or soda are available from 7:30AM-11PM.The cons...There's a foul odor as soon as you walk into the resort lobby (which is not air conditioned) as well as a foul odor coming from the swim up bar and the bar at the outside restaurant. The bartenders are the same everyday and they are rude and act as if you are bothering them when you ask for a drink. Someone recommended that we bring our YETI cups which we did and I was glad we did because the bars serve drinks out of these disgusting, slimy cups that are just reused over and over again by everyone at the resort. The liquor is weak liquor and they act like it's the end of the world when you ask them to put extra in your drink. The buffet outside has birds that literally fly up and eat right out of the pans that you're supposed to eat out of. The outside buffet food not only had birds eating out of it but it was also just flat out disgusting food. The outside restaurant also allows you to order food off the menu but ONLY until 4:30PM. After that you have to share the buffet with the birds. The restaurant inside the resort did have decent food, however the menu in that restaurant changes frequently, you have to dress up to eat in that restaurant (men long pants women dress or skirt) and you have to make a reservation to eat in there. After the reservations list fills up or after 4PM you can NOT make a reservation anymore. If you get hungry after 11pm you'll have to go into town because the restaurant has NO FOOD whatsoever after that time only a small lobby bar that's open until 1AM. The rooms do NOT have refrigerators in them. You can RENT one for $10 a day if you so choose. The rooms are not the best kept, we found ants in the corner of our room the 2nd day there. Majority of the housekeepers are friendly but they speak no English. Majority of the workers (with the exception of the front desk staff) are completely rude. This place is for people with LOW to NO standards. We were there 7 days and spent very little time at the resort because of all of the rules and bad food. I would never recommend staying here.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Specialty restaurant
- Theme night dinners
- Room service (7:30am-10pm)
- International & Domestic drinks
- Introductory scuba diving lesson
- Daytime tennis
- Use of bicycles
- Fitness centre
- Games room
- Daily activities
- Nightly entertainment
- 252 rooms in two 5 & 9-storey buildings
- 1 buffet restaurant
- 1 International a la carte restaurant, dress code & reservations required
- 5 bars including Pool bar
- 2 pools w/wet chairs & wet tables
- Children's pool
- 1 tennis court (not lit)
- 18-hole mini golf
- Fitness centre
- Games room
- On-site scuba diving (fee)
- Convention centre (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Bathroom w/shower
- Balcony or patio w/garden view
- Max occupancy 4 persons
- Same as above with ocean or partial ocean view
For the Kids - Kids 5-12 can enjoy supervised activities daily at the Kids' Club and kid's pool. Babysitting services available (fee).
Dive Packages - Please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Playa Santa Pilar Km 4.5, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.