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- All Inclusive Features
Our OpinionThe Iberostar Cozumel is a great luxury resort. The entire resort -from the pool to the rooms- are all immaculately well kept. There are variety of buffet items available to choose from. There are three a la carte restaurants, all of which are great. There is a kids club available. However, it does come with an hourly rate. Overall, a top-notch resort.
I just came back from a week of vacation at Iberostar Cozumel. I have been going to that resort for the past 7 or 8 times, I lost count, and I have enjoyed my stay there until last year when I wrote a review under the title “It was different this time…”. So, to be fair I had to give them one more chance, plus I also dive with the Dressel Divers Cozumel operation and a review about their service comes later. I booked my reservation through United, partly because the Iberostar reservation center in Florida does not have the cheapest rates. In fact, United’s rates were cheaper than if I went with their reservation center. Of course, United bundles the airfare with it.Upon arrival we were greeted by Rolando, the bell captain who has been with the company for so many years and remembers every repeat customers. At the check-in desk, Ivana and the reservation supervisor, SueMy, were very helpful in giving us a room that was close to our liking. I say close because the rooms that are closer to the dive shop are being renovated. The resort has a new management and there are some changes that make me want to go back. I basically divide the experience into 4 categories, Food, Rooms, Service and entertainment and others.The service has always been great and there is no question that the new management did not compromise in this area. The food is simply good. The breakfast bar is excellent and you will find everything that you may want for breakfast in the bar. The lunch is served in a restaurant by the pool and there, again, the food is good and you will not go hungry. There are plenty of variety of foods from local Mexican to other international food and a very nice salad bar. For the dinner you may select a buffet with a new theme every night, such as Mexican, Caribbean, Italian, Asian and so on or you may sign up for one of the specialty restaurants and there are 3 (Mexican, Asian and Steak House). The Asian is simply outstanding. At the steak house we tried the tenderloin and were pleasantly surprised. The Mexican is good as well but our favorite by far was the Asian restaurant. New this year is a small outdoor grill by the pool which serves hamburgers and hotdogs and other fast food. The nice thing about this grill is you can get something to eat without changing out of your bathing suit and consume it right there by the pool.As for the rooms there is a major renovation project underway. What is being done to each room is to place a new bed (Fixed headboard), new dresser with 4 drawers, a sliding door to the cubby holes that were previously exposed. The TV is mounted on the wall instead of being on the dresser. The selection for the channels are limited. There is a safe in each room. There is a refrigerator in each room that is replenished with sodas and water each day. The whole property has free wifi and you can make internet calls or in my case T-Mobile has free service. So now, the rooms are cleaner and more appealing to the eyes compared to what was there previously. The maid service is fantastic. Fresh towels and plenty of bottled water each day. The bath area is also renovated and is cleaner. As for the entertainment, there is a group of STAR entertainers that conduct various activities around the pool area each day and perform at night. They try very hard to put up a good show and they need to be commended for trying so hard.As I mentioned the service is great and other than the wait staff at the restaurants I have to mention Maria and Omar at the front desk, Rolando the bell captain and Fernando at the specialty restaurants who made our visit very pleasant. But most importantly I like to thank Kevin, the captain/manager at the restaurants who went above and beyond to make sure our needs were met. He was curious about my opinion of the restaurants and was very helpful in making sure we received the top service that we demanded. The chef whom I don’t remember his name was also great in suggesting food at the buffet. His specialty preparation of snapper was outstanding.With all that said, I will return to this resort again perhaps as early as the new year’s eve and most definitely by next Fall.Mo
A friend and I recently stayed in Playa del Carmen at a companion Iberostar which allowed us a day pass to the Cozumel Iberostar. Although we had to be off resort by 6 pm it was plenty of time for a tour of the area. Impressive. We spoke with Alexis R who became our guide for the afternoon. We heard all about the fire show in the evening and regretted that we were unable to see the performance but we were made aware of the many talents of the star friends and Alexis R in particular. Thank you so much Alexis for taking the time out of your busy schedule to promote this resort. You are a real bonus to this Iberostar. Extremely informative and so easy to communicate with. We totally enjoyed our visit.
My wife and I went to Iberostar in the first week of October for her birthday. The food was good, especially the steakhouse, and service in the specialty restaurants was excellent. Almost every member of the staff would pass you with a smile and a "Hola" each day. Although we read reviews of the mosquitos, we had no issues but also brought 3 different kinds of repellent. "Repel" with lemon and eucalyptus worked quite well and we even used it on the staff for the fire show, which was quite good. The hot water was an issue at times unless the water ran for 10 - 15 minutes prior, and there was a $2 fee per day for snorkeling equipment or kayak use, but small issues compared to an outstanding vacation. Employees who deserve more credit than I can give are Ana the server who was everywhere, Wilfred the specialty restaurant server, Isabel at the front desk, and Christopher in entertainment. The resort was well worth excellent rating.
This was my first trip to Mexico and I was very pleased. The room was cute and clean, with everything in working order. The grounds are just beautiful - we saw a small pig on our first evening there, along with the flamingos, turtles, peafowl, iguanas, and cats. That might have been my favorite part.The one thing I want to highlight was the service. We paid for a pirate ship excursion when we made our reservations, and went to book it, but Tropical Storm Nate was headed directly for the island, so that was a no-go. We'd been planning on that for my birthday dinner. We then tried to make reservations at a restaurant for my birthday, but were told everything was booked. I was very disappointed. At dinner later that night we were given a paper to fill out for a review, and when I went to return it, I politely asked if I had a problem, to whom do I speak? The lady went and got the manager right away and I explained to him what happened and he said no problem, where do you want to eat and what time, and he'd make sure it happened. Then he sent the sommalier over to have me pick out wine for the dinner. We tried to get steakhouse reservations but the storm required them to move everything around so we ended up at the Tex-Mex place and I had a lovely time. I felt very special and well taken care of. When I went back to book the pirate ship dinner, I was told the boat would not be returning to the resort for the duration of our stay, and then they helped me pick out another excursion and transferred the credit over. We chose the 3 reef snorkeling and that was GLORIOUS. I'm so glad everything worked out the way it did.Overall, the service was amazing. Every person was incredibly attentive and eager to be helpful and nice. American servers could take a lesson or two from these guys. The beach was difficult because of the mosquitos and sand fleas, but there are plenty of other beaches to go to that are a short taxi ride away. Lots of reviews say the food was "sweating" and allege that the food is not kept warm or cold, but I want to dispute that. Of course the food is sweating! It's incredibly humid there and it's an open-air restaurant! It doesn't make the food taste any worse or make it less safe to eat. It is kept under heat lamps and kept on ice as necessary.Our last night there we happened to catch the entertainment and it cracked me up. They did a sort of newlyweds game sort of thing and the entertainers were amazing. Great comedic timing, great charisma, all around very well done. All in all, it's not a 5-star resort, but it's definitely upwards of a 4-star, and perhaps by Mexican standards, it's 5-star. We Americans are so used to such rigid rules governing the hospitality industry that when we see something that would be considered poor quality in the US, we assume it's poor quality in Mexico. Nothing was *perfect* but everything was wonderful, and I'm incredibly happy with this resort for my first time in Mexico.
We had a good vacation overall however after visiting other resorts this one was our least favorite - Cons-Toilet - you couldn't flush tp (?) our toilet was clogged daily Reservations to dinner- you had to make reservations for dinner (the good food) and you only get 2 for the entire week !?!? There are 3 restaurants so you can’t even try them all. While at dinner there were only 5 out of 17 tables eating so this made no sense. No Shuttle to airport or town/excursion - no shuttles to and from airport, or excursions or to town. A resort should at least give you optionsNight life - I'm not one to party hard but this place overall shuts down at 7pm. No shows/ music, nightlife nothing! It seemed the resort is lights out and dead after dinnerPool closes 7pm so no chance of night swims after you eat. Rocky beach- bring beach shoes I repeat bring water shoes!!! The beach is so rocky that it's hard to access even with shoes. Service- no beach pool service- we had to get our own drinks each time. Again compared to other resorts just not use to this No tv stations English- not that we're in our rooms often but I enjoy watching tv at night. Especially since we had to go back to the room after dinner. No stations In English Rooms small and often had bugsRestaurant and common areas not ac- super hot eating dinner and relaxing. Says free kayaks paddle boards (none here) and snorkel equip. You actually have to pay a feeHad to purchase sunscreen. It's a racket. 24$ for sunscreen. Come on Towels. You can't use poool towels unless u give them your room key. Guess they don't trust guests
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Christmas & New Year's Gala dinners
- 24 hr International brand drinks, Domestic beer & House Wine
- Hobie cats
- Introductory scuba diving lesson
- Use of bicycles
- Kids club
- Exercise classes (Aerobics, Step aerobics & Yoga
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 300 rooms in forty-three 1 & 2-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: Steakhouse, and Mexican, dress code & reservations required
- 5 bars including: Swim up bar, Theatre bar & Snack bar
- 2 outdoor pools
- 2 (lit) tennis courts
- Dive shop on-site
- Scuba diving on-site
- Fitness facilities
- Groceries & sundries shop
- Gift shop
- Free WiFi internet
- Beauty salon
- 1 king or 2 double beds
- Ceiling fan
- Cable/Satellite TV
- In-room safe
- Bathroom w/shower only
- Balcony or patio
- Max occupancy 4 up to 3 adults
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting services available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Costera Sur, km. 17,785, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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