- What's Included
- All Inclusive Features
Our OpinionThe Iberostar Cozumel is a great luxury resort. The entire resort -from the pool to the rooms- are all immaculately well kept. There are variety of buffet items available to choose from. There are three a la carte restaurants, all of which are great. There is a kids club available. However, it does come with an hourly rate. Overall, a top-notch resort.
I visited the Cozumel Iberostar in April with my wife and our 26 year old daughter. Normally my family and I shy away from large all inclusive resorts. We are not that much into the "pool and drink" thing. Our preference is for smaller, quieter resorts with a good kitchen and good diving. But we were interested in trying Cozumel this time around, and wanted to save a buck or two, so after some research, decided on giving the Iberostar resort a try. It was a good choice, and we'd highly recommend this resort hotel.The resort is located at the far end of "resort row" on Cozumel's leeward (west) shoreline. Iberostar boasts a beautiful sandy beach leading into some very nice off-shore snorkeling along the dive pier. The beach faces due west, and is a nice spot to chill while taking in the sunset. The rooms at Iberostar are clean, modern, and cozy. There is no big "hotel" area; all the rooms are located in small "villa" type buildings containing 4 rooms to a "villa". There are few "premium" villas to be had, but all offer a pleasing outside view; even if only of a courtyard. (Beware when being offered a room that it isn't too close to the pool; which can be very noisy.)The grounds are very nicely maintained. The property is home to numerous cats who make their living off the kindness of guests. All were well behaved and friendly. In addition to the cats, there were several Peacocks patrolling the property, in addition to parrots and a flock of flamingo in a pool by the main pavilion. All adding to the local color and vibe. The staff were all extremely friendly and eager to help in any way possible. (Special call out to Manny!). There were vendors on site, but they stayed at their stalls and were in no way aggressive of pushy. You could browse w/o fearing a hard sell!Our past experience w/ food at large all inclusive resorts had been disappointing; but Iberostar did a fine job catering to the crowd. (Another call out here to Rodrigo!) The three restaurants were fair to good, but the buffets were very good, offering a wide selection that always presented something interesting. The breakfast buffets were particularly excellent, w/ a fabulous selection of fresh breads. The reason why we came to Cozumel was for the diving, and here the Iberostar really shone! The dive operation at Iberostar is run by Dressell Divers. I never dove w/ Dressell before, but they were great. The busy dive shop was very well run, with nice equipment (for those that need or prefer to rent), and a wonderful staff of attentive dive masters. The resort is located very close to a variety of dive sites; so most are reached w/in a few minutes off the dive pier by boat. This means that the dive boats can go out and come back in for each dive; so there are many opportunities to dive throughout the day. It's really a great system, that affords tremendous flexibility. The reefs nearby are all in very good shape. The coral was colorful and the sea life was abundant and varied. Lionfish, an invasive species in the Caribbean, have apparently not reached these reefs as yet. I only saw one. But turtle and ray were in great abundance, as were parrot fish, and drum fish. Several of our group saw sea horse. I went on a night dive that is offered three times a week, and saw plenty of octopus. My only complaint is the pervasive "muzak" that plays constantly in the buffet area, and at the pool. In addition, the pool is very noisy, with loud and annoying music blasting most of the day. This music can be heard on the beach, and really needs to be turned down.By way of "suggestions": A few hooks on the terraces for drying things would be nice. Add another chair on each terrace for a total of two; most people prefer company! Do something about the pool noise. I understand that the pool crowd needs to be entertained, but the volume!But aside from these gripes, we were a happy bunch. We plan on returning.
We spent a week at the Iberostar Cozumel. This was our 7th time at an Iberostar hotel but our first time here.What a fantastic trip! We met some wonderful people and made some new friends. The resource is older but very clean. It is a different style resort with the bungalows, it gave it a homey feel. We were near the pool and beach which was great. It was quiet at night and I slept great. The grounds are lush with trees and plants and a lot of animals to see (cats, birds, iguanas, turtles, flamingoes).The pool area was quiet and relaxing with a good selection of music. Ana was always there to get anything we needed.The Star friends at this resort are amazing, from all the resorts I have been to, they are the best. They run games through the day and perform in the theatre at night. The shows are fantastic especially the fire show. Special thanks to Manuel, Paola, Denisse, Citlally, Orlando, Cesar, Juan, Alexis for making our trip the best. We miss you.The front desk staff Juan and Flor and the manager Larysha were there to help with anything we needed.The food here was very good, the steakhouse was my favorite. If you are looking for a relaxing place to stay with a friendly atmosphere, this is the place.
The property was beautiful! The staff was amazing. Everything was very clean.The property is setup in smaller, colorful bungalows and throughout the property you encounter peacocks, iguanas, cats, and pigs! It's very laid back and charming. The entertainment staff is phenomenal!! There is no other way to describe them. They took care of events all day around the property ( yoga, volleyball, aqua aerobics, rifle shooting, archery, bingo, and other games) and then they put on exceptional Cirque du Soleil caliber performances every night! They were all very friendly too.The food was decent. The main buffets for breakfast and dinner were very good but lunch seemed to be hit or miss, not a strong point. Two from our group got sick when we ate at the Japanese restaurant but when they had sushi on the main buffet it was delicious. The restaurant staff was always accommodating and friendly. The made to order items were always delicious. The size of the resort is perfect. It's smaller so there weren't too many people everywhere and we didn't have to fight to find chairs by the pool or at the beach. The resort is located in the Cozumel Reefs National Park. It's beautiful but you are unable to walk in to the water at the beach. You can swim from the dock and snorkel. We saw all sorts of fish, including a puffer fish, and a ray from the dock. The staff made scheduling excursions very easy. We booked through Delta Vacations and the Delta person was excellent. He had great tips and ideas for traveling around the island. When we did leave the resort it was so easy to get a taxi and to get back to the resort. Overall this was an excellent resort that we would visit again.
So we booked a two week holiday to Mexico over Easter to get some sunshine. Two boys (8 & 6), Mrs m and me. Originally booked into Paraiso Beach, but due to overbooking they were offering guests a three day excursion to Cozumel free of charge to include a snorkelling trip to the reef and accommodation at the Iberostar Cozumel. Although my wife and kids were quite happy with the Paraiso Beach, and we were just settling in, we thought we'd give it a go.You get to Cozumel via a ferry from Playacar, it was a fast, open air boat with an authentic Mexican band playing traditional music - loved it!Getting off the ferry you instantly sense the difference between the island and the mainland, it is just more relaxed, I think time actually runs slower here. A 15min taxi drive gets you to the Iberostar.The hotel is setup as a series of houses and bungalows, in bright colours, thatched roofs and set into the jungle. It's a charming, beautiful and intimate resort. A standard or superior room is best described as rustic, it's got charm, but if you're looking for spacious contemporary accommodation you may be disappointed. We upgraded to a junior suite, which gives you double the space and a more modern interior, if you've got kids definitely worth it. If it was just me and Mrs m, I would have been happy with the standard. We found the food to be great, especially compared to the Paraiso. It is an all inclusive, so expectations have to be realistic, but there is a wide variety of food of a high quality and always a treat to be found, whether crabs claws, sushi, steaks etc. My boys love buffet so they couldn't have been happier. Because the resort is quite small, we found that the staff remembered us and our drinks orders, which is the kind of thing that makes you feel welcome.The pool is set on the beach, separated by a few palm trees. There are plenty of beds, a swim up bar and lots of shade. It's not too busy, not too quiet. The beach is similarly chilled, plenty of space, soft sand, beautifully clean. Snorkelling, sailing, wind surfing included for one hour per day. Scuba diving and reef snorkel trips run from the private pier. There is a dedicated entertainment team who work tirelessly in the pursuit of guest smiles, kids loved them, we loved them. Well done guys.Summary: we decided to stay on Cozumel, its more relaxed pace and intimate environment suited us better than the Paraiso gigantica. The staff at Paraiso and Cozumel were brilliant in making the arrangements, very slick. If you are looking for polished 5 star luxury, this may not be for you. If a hammock on your balcony, genuinely interested staff and a truly chilled out time is your thing, you might just adore it.
When we first arrived, we were so excited. Everyone was so nice and the place was gorgeous. We loved how the rooms were private little bungalows. My boyfriend and I had spent a week and a half at an airbnb in town (which we absolutely loved) for $26/night and were excited about spoiling ourselves for a few days. However, I was soon disappointed. We were hungry and could only find one place open, even though the resort bragged on their choices of restaurants. We tried ordering room service, but they don't offer that. So we had a snack to tide us over until dinner. When it was dinner time, we went to eat and they weren't going to let us come in because we didn't know we had to make a reservation (even though the restaurant was almost empty). We had to beg and plead to be allowed to eat because we didn't follow the rules. Later, 6 more family members showed up, and again we had to beg and plead to get them food. Our waiter Wibert was so awesome, but his boss was not nice, and we felt like we were going to get Wilbert in trouble because he kept helping us. We spent $300 per night and had to beg to get our "included" food. The next night was my brother's wedding, so the meal was provided for us. The exact same meal as the night before. The third night, we had gone on a booze cruise (so fun! Do this if you get a chance!) and didn't get home until 6:45. When I tried to call and make a reservation for a different restaurant, they wouldn't take my reservation because it was later than 6:30, their cut off time. I had to go to the front desk and talk to someone for 30 minutes to get in....and again, we had to eat the exact same food, which I couldn't really even choke down at this point. The next day, we went to go eat lunch. It was 11:30. The burgers were cooked, it was all set up for lunch, everything was ready....yet they wouldn't let me make my plate because it wasn't noon yet and it was against the rules. We couldn't believe it. We had to leave by noon, so yet again, we weren't allowed to eat. They promised us karaoke and then didn't deliver. I tried to get help over and over with my issues, and guest services didn't help. The attitude was "Sorry, you didn't follow the rules". I will never do another all inclusive. Instead I will choose airbnb, go find fun little restaurants and entertainment on my own. It is cheaper, no rules and the food is 100% better. The only saving grace for this place was that I was with the funnest people on the planet, and the grounds were gorgeous. Save your money, friends. Go elsewhere.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Christmas & New Year's Gala dinners
- 24 hr International brand drinks, Domestic beer & House Wine
- Hobie cats
- Introductory scuba diving lesson
- Use of bicycles
- Kids club
- Exercise classes (Aerobics, Step aerobics & Yoga
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 300 rooms in forty-three 1 & 2-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: Steakhouse, and Mexican, dress code & reservations required
- 5 bars including: Swim up bar, Theatre bar & Snack bar
- 2 outdoor pools
- 2 (lit) tennis courts
- Dive shop on-site
- Scuba diving on-site
- Fitness facilities
- Groceries & sundries shop
- Gift shop
- Free WiFi internet
- Beauty salon
- 1 king or 2 double beds
- Ceiling fan
- Cable/Satellite TV
- In-room safe
- Bathroom w/shower only
- Balcony or patio
- Max occupancy 4 up to 3 adults
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting services available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Costera Sur, km. 17,785, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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