- What's Included
- All Inclusive Features
Our OpinionThe Iberostar Cozumel is a great luxury resort. The entire resort -from the pool to the rooms- are all immaculately well kept. There are variety of buffet items available to choose from. There are three a la carte restaurants, all of which are great. There is a kids club available. However, it does come with an hourly rate. Overall, a top-notch resort.
Although this is my first review, I have been to all inclusives in Mexico 4 times in the last 4 years, and have travelled quite a lot worldwide. I'd like others to know about my experience given I always read trip advisor before booking hotels.My husband and I just returned from a week at this resort, with 40 + other couples, for our friend's wedding. Rooms: We arrived very late and we're not given a superior room with a king as requested. We received a double bed room on the ground floor in bldg 89. The rooms are very outdated and the linens felt damp every night which was not pleasant. Fortunately, The next morning, the front desk staff advised they found a king room for us in bldg 86 on the second floor. Being higher up seemed better, but again, very damp and very outdated. I like returning to my room at the end of the day, and having a large, clean room that I feel comfortable relaxing in before dinner. This was not it, unfortunately. Food: there are only 3 a la carte restaurants. This is the smallest resort we've been to in Mexico, so the lack of selection was not ideal. The main buffet offers breakfast, lunch and dinner. The pool buffet (steakhouse at night) offers late breakfast and lunch. Buffet was typical. At lunch there were also staff cooking tacos or burgers on the beach. Beach: you're only able to walk in the water off the dock. I didn't have a choice picking this resort (wedding) but would have preferred a sandy beach one can walk into. Pool: large pool with bar separating the two. Small kid sized pool. Staff were great, pleasant and engaged our large group in games, etc. I would recommend entertainment in the lobby in the evenings for the guests. I'm surprised this resort didn't have this. We watched a few shows. The staff do work very hard and they did a good job. The wedding ceremony was on the tiny area of beach not designated with lounge chairs. During the ceremony we could hear the pool music...a separate area on the beach for weddings, away from the crowd, would have been better. We ate at the steakhouse, and had the restaurant to ourselves which was nice. My vegetarian meal that night was a plate of stir fried peppers and zucchini. It would have been great if a more substantial meal would have been available for the vegetarians. My major concern is that nearly all 43 of us became ill either during the trip or right when we returned home, with gastro issues. I have never been sick in Mexico, Thailand or Africa, or other Caribbean destinations that I've been to. It put a huge damper on the trip. Most of the group also returned with rashes on their bodies.We did go into town via cab on two nights, and ate at Woodys bar. It was awesome. Great live music, food and service. I definitely recommend this place and visiting town for good food, churros of course and shopping. Hopefully this honest review is helpful. I would classify this resort is maybe 3 stars, so if you expect that, get a great price, and love diving, then enjoy.
This is a super resort for a family vacation. Eleven of us from ages 3-68!! Lots of things to do - or do nothing. The activities staff is excellent! They run the activities during the day and are the performers at the evening shows. And speaking of shows, they were very good for a Mexican all inclusive. Especially the Beatles tribute and the fire show. All staff very friendly and accommodating. Beautiful sandy beach but coral right to the shore, so wear water shoes or stay in the pools. The resort is made up of individual huts which is nice - like a neighbourhood. Lots of floral along the paths, and well kept up gardens. If you can't do stairs, ask for a room on the ground floor. Now, speaking of rooms, that was the only downside. As per other reviews, the rooms were damp - all the time. My passport that I kept in the safe had curled up pages after a week of being in the safe. The sheets at night felt damp - even on the inside. Don't know how to solve that except for the resort to install dehumidifiers. If you carry your pills in those 7 day compartment things, put it in a waterproof bag before you get there. I didn't and by day 7 my pills were dissolved or mushy. Also the conditioning shampoo is not good. Couldn't feel any conditioner, so bring your own.Room credits come with a lot of rules - so don't get excited about that.But all in all a nice place. All the kids enjoyed it and so did the parents.
Enjoyed visiting with the iguanas, flamingos, cats, parrots and all the fish. My room was very musty which improved with the fan and opening the doorI wish the rooms had a way to keep the door or a window open. The food was always of good quality and assorted with lots of choices. Beach Lounges need to be updated they are quite uncomfortable pool lounges are more comfortable but too close together to enjoy any privacy from other more roundly travelers. This is a unique a, smaller mostly comfortable resort, I will come again.
Stayed with 25 family and friends ages 1-55. A good time was had by all. My room was steps from the pool which was awesome. Rooms are very damp but clean and spacious and always had hot water for showers. The pool was cold as it is not heated and that may be the reason why it was never busy. Could always find a chair and didn't have to get up early to put towel down if you didn't want to. This resort is full of wildlife from flamingos, turtles, cats, peacocks and iguanas which the kids thought was wonderful. We did a snorkel excursion and it left right off the dock which was great..no long bus rides. The food was good in the buffet and the steak house and Mexican restaurants were excellent. The shows were also wonderful and Gabby was absolutely amazing with the kids. My grandson just danced and danced to Chu Chu Wa every night we were there. She was so good with the kids. The fire show on the beach was amazing. I would return to this resort.
Stayed here for eight days with my husband in January, 2017. Great resort, located at the end of the hotel zone in Cozumel. Plenty of activities with the star friends, most notably Wendy, who was very charming and personable. She is an accomplished young entertainer and really cares about the guests' experience! Please do not miss the fire show when you go! You can snorkel off the dock, seeing lots of different fish and marine life. The snorkeling here is some of the best in the world. We had an unusual opportunity to see the general manager and action, when he discreetly handled a drunken guest at the swim up bar. It was satisfying to see them care about everyone's experience. We went to the sister chain in Playa Del Carmen and April, 2016, and had a similar experience. Can't wait to come again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Christmas & New Year's Gala dinners
- 24 hr International brand drinks, Domestic beer & House Wine
- Hobie cats
- Introductory scuba diving lesson
- Use of bicycles
- Kids club
- Exercise classes (Aerobics, Step aerobics & Yoga
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 300 rooms in forty-three 1 & 2-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: Steakhouse, and Mexican, dress code & reservations required
- 5 bars including: Swim up bar, Theatre bar & Snack bar
- 2 outdoor pools
- 2 (lit) tennis courts
- Dive shop on-site
- Scuba diving on-site
- Fitness facilities
- Groceries & sundries shop
- Gift shop
- Free WiFi internet
- Beauty salon
- 1 king or 2 double beds
- Ceiling fan
- Cable/Satellite TV
- In-room safe
- Bathroom w/shower only
- Balcony or patio
- Max occupancy 4 up to 3 adults
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting services available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Costera Sur, km. 17,785, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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