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Iberostar Cozumel

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Our Opinion
The Iberostar Cozumel is a great luxury resort. The entire resort -from the pool to the rooms- are all immaculately well kept. There are variety of buffet items available to choose from. There are three a la carte restaurants, all of which are great. There is a kids club available. However, it does come with an hourly rate. Overall, a top-notch resort.
Overview
Picture yourself swaying in the hammock on your own balcony at the Iberostar Cozumel. That - and the charming cabana-style accommodation - are just a couple of the warm memories you'll bring home. This hotel has proven to be a great success: featuring white sand, jungle backdrops, fine food and a great kids club.
 
Location: Directly on the beach, 25 min from downtown San Miguel, 30 min from Cozumel International Airport.

tripadvisor Traveler Reviews
  • Christine M : Ontario, Canada
Fantastic Vacation!

Where do I begin? Loved this place and will diffidently go back. Okay so we'll start at the airport. We arrived on Saturday, Feb. 25 at 2:00pm. There were 3 planes that landed all within half an hour and this tiny airport could not handle that many. They really need to work on spreading flights out. It took us 2-1/2 hours just to get to our luggage. Once we got it we were out in minutes. All the transfers to the hotels are taxi's and vans. My group of 10 just fit and the driver waited for us to purchase some expensive beer just outside the airport doors for the trip to the hotel which only took maybe 10-15 minutes. What was weird is usually you have a rep on the bus telling you about the place and also about your trip meeting and return etc. This doesn't happen here you are kind of on your own to figure it all out. I did find the reps all to the left of the front desk. Our guy was Wilson and he was fantastic. Helped us out with our island tour, tequila delivery and made sure we had our two taxis for the return trip to the airport. So we arrived at the hotel and reception was smooth. Everyone was friendly and they gave us a welcome drink. All our rooms were ready and I had emailed to request our group of 5 couples be kept as close together as possible and we were. I also had asked for our a la carte dinners booked in advance and they were able to do one for us. The second one we would have to book once there. I did this on day 3 and there was no problem at all getting this booked and no line up or special time to do the bookings. Someone is at the desk all day.You don't get any help with luggage but that's okay. Our buildings were closer to the front than the beach which we really liked. The sidewalks can be a little confusing at first but after a couple of days we had no problem. Our room was a renovated one and the bathroom especially was fantastic with a large walk in shower and shelf under the vanity for our extra toiletries etc. The beds were very comfortable but the pillows were a little large and foam. It totally depends on what you like. There was lots of drawer and cupboard space. We had a new safe but the other 4 rooms the safe was older and they didn't have instructions on how to work it and they were a way smaller than ours. They did finally figure it out and the front desk sent someone out right away when one of them had battery problems. We were in a lower room and loved the peacocks and kitties coming right up to visit. I do wish they had two chairs rather than the hammock on the porches. We really loved all the little buildings as you felt like you were in a little village! We had no problem with lighting as we always found our way home each night.So if you like long walks on the beach this isn't the place to go. Nor could you wade out into the water without water shoes. You can go down the steps off the dock which was fine. The fish off the dock are fantastic so bring your snorkel equipment or rent it at the dive shop for 2.00. We had no problem with sand fleas. The beach bar was great and excellent service. The girls were always walking around ready to serve you too so if you wanted you could just lay in the sun all day. While we were at the resort there were a couple of big groups from the states. Towards mid day after a few too many beverages were consumed the pool area got very loud. We didn't spend much time at the pool because of this. We would go up to get wet and cool off then head back to our beach chair.Star friends! I just can't say enough about this bunch of hard working fun loving young adults. Juan and Orlando were the best. There was 10 in our group and they both remembered all our names. They would come to visit us on the beach to see how things were. The whole group will eat breakfast & lunch with people so it was great to visit with them and learn about their lives. They work 6 days a week and from 9 to 11. Their shows are some of the best I've seen in the Caribbean. The fire show was fantastic but the smell of the white gas did start to bother us and the next day we could smell it in the sand. We loved doing the aqua fit each morning too. The Star friends take turns each day so it was different all week. Hands down the best bunch of hard working fun loving people in the Caribbean too.Food - Don't see how anyone could ever complain! Roberto the second in command chef was always around talking to guests or serving. He was fantastic. You never left any of the restaurants or buffet hungry. Everything tasted great. We did the steak house and also the Japanese a la carts and both were great. The Japanese is a little confusing on what you are to pick from on the menu but we figured it out and ended up with way too much food! You can also do a portion of your mean as a buffet so that way you could try everything. The wait staff was always great and very friendly at all the places.Grounds - there was always someone working somewhere on this resort. It was very clean and the grounds are well cared for. I loved the little eco walk to the cat feeding area and the parrots that love to talk and purr! Some cats are very relaxed but one beautiful boy who is a lynx point Siamese still is a little afraid but in time he'll be curling up beside people in the lobby just like the orange and white one. Everywhere you looked you saw iguanas & peacocks walking around. When you go over the bridge look up and the iguanas are hanging in the tree. The flamingos and turtles are a welcome site each morning and evening. Each morning they bring the green parrot out and he sits on the stand in the lobby just as you start on the bridge. He gets his breakfast and visits with the guests. There is a bigger red one too that you will see off to the side usually just walking around or eating his breakfast. On one of my many walks I found their cage over to the back/side of the buffet. Drinks - once again nothing to complain about. Drinks might be a little different than you expect but none the less they are all good. I wanted to try each one on the menu but I didn't quite get there.Dive shop - A few members from our group did book a dive with the shop. All morning the main boats are coming in and divers get off go to the bathroom and get a drink. The shop loads up more air and off they go again. Our group did the snorkel tour which goes out at 1:00 but there were a few divers that went then too. They offered wet suits but they didn't get them and had wished they had as they do go way out and it's much colder water. The exciting part was they got to see turtles, rays, dolphins and many other beautiful fish. One of the guys had purchased a full face snorkel mask in Cozumel and when he got it back to the hotel it was small yet the tag said large. The one girl at the dive shop (I believe her name was Beatrice or something) actually took the mask home with her and went to the shop and got them to exchange it for him. She brought it back to him before she started work at the dive shop. Wow now that is going above and beyond. She was a sweet heart for doing that. All in all this was a fantastic relaxing week. I love the lay out of the resort. It never seems busy yet it was full. You really can't go wrong coming to this hotel.

  • Wuest619 :
Somewhat disappointed

2nd time to Cozumel this year. January stayed at the Grand Park and March at the Iberostar. Went mainly to dive in January and took my wife this time. Since I took my wife I thought I would upgrade to the Iberostar. It is not an upgrade. Not terrible but if not diving everyday, Grand park is better. Problem with Iberostar is mainly the rooms. Old, little furniture and small. Only one chair ! Humidity inside the rooms was so bad my pills disintegrated. 20$ cab ride each way to town. Food was good. People were friendly. No night life at all but you can go next door to Alberto's. fun place. Main dive sites are literally just off the pier. Saves you 30 minutes each way if you dive and stay closer to town. Have reservation at another Iberostar so I hope this was on the lower end in their scale.

  • mjont : Windsor, Ontario, Canada
Great service, great grounds, would have liked more authentic Mexican food!

This was actually our second stay at the Iberostar Cozumel, although the first was several years ago. This review is based entirely on the most recent stay (March 2017).The grounds are beautiful, quaint little rooms, beautiful wildlife, etc. Everyone sees the flamingoes, iguanas, macaw (on the shy side and stays away from people) and green parrot (not shy at all and loves hanging out in the lobby for neck scratches, etc). We also saw a couple of coatis in the evenings. We never did manage to see the pigs.I understand some rooms have been renovated. I am not certain of the nature of the renovations though... I was struck by the fact that our room only had two apparent electrical receptacles with a total of three outlets. This made the use and charging and use of devices a bit of a challenge. Two phones, USB-charged dive light, electric razor, laptop, etc all competed for electricity. Some in our group brought a power bar to increase the number of outlets. I had a 4 port USB charger that took only one outlet, and that made things a bit easier. The rooms were just built before such devices became the norm.The buffet breakfast, lunch and dinner were definitely tasty. I would have preferred more Mexican specialties and less American and Italian. I would never go to Italy for Mexican food, and and likewise would never think of going to a pasta bar in Mexico. After a week, the buffet choices got a bit limited for anyone like me that was avoiding American/Italian food. I'm not picky (I will eat almost anything!), but I do prefer as much authenticity as possible. I think I was the only one digging into the different daily chilaquiles at breakfast (very good!), and I don't think I ever saw a mole dish all week! The grouper on Saturday night was spectacular!We went to the Tex-Mex specialty restaurant as well as the steakhouse. My daughter had the nachos at the Tex-Mex restaurant, I had the stuffed chile. Both were good, but my portion was tiny and hers was huge. Thankfully, she has a tiny appetite, because I was still hungry after the stuffed chile and was able to fill up on her giant plate of extra nachos. I had a very good tenderloin fillet at the steak restaurant, cooked to the blue side of rare, just as ordered. Very good!Pool was nice (but cool), with plenty of space at the swim up bar. Despite signs all over the place saying "no reserving" of loungers around the pool, people were clearly reserving. Wile I would have loved to see the monogrammed towels used by one particular group to lay claim to their preferred loungers every day confiscated pursuant to t he "no reserving" rule, there was never really a trouble in finding space, even during March Break.The beach did have rocks around the water (as is the norm in Cozumel). Bring water shoes or have some kind of foot protection if going into the water from shore. Decent snorkeling for fairly common fish near the dock. High fish volume at the dock, but no particularly interesting fish most of the time, with the exception of a couple of young eagle rays that we saw one night.Finally, my daughter tends to reach badly to mosquito bites, with large flares, frequent infections, and a ton of bites on pretty much any trip that we have ever taken. She made it through the week at the Iberostar with only two mosquito bites. Whatever insect control mechanisms that they are using seem to be working very well!In conclusion: great service, great grounds, and all around good value for the resort. I would have preferred more authentic Mexican food and less American and Italian options. Good travels!

  • mjtrail : Atlantic City, New Jersey
Second time staying at Iberostar Cozumel

The people are nice, accommodations are good, there are no dressers so you have cubbies in the closet with hangers and a shelf; there are some animals on the property like iguanas, flamingos, parrots, black pigs, a raccoon and some coatys; the restaurants have good food, service is good; there is a swim up bar that serves good drinks and a beach bar as well; the place was not full so getting chairs at the pool and on the beach were no problem; you have to make reservations for the 3 specialty restaurants and men are supposed to wear long pants.

  • mrsfriske : Petoskey, Michigan
Just stopped for the day

We were staying at the Iberostar paraiso lindo and went to Cozumel for the day. This resort was way more low key than ours and much smaller. A good couples resort looking for chill time. Lots of snorkeling boats out front.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • Christmas & New Year's Gala dinners
  • 24 hr International brand drinks, Domestic beer & House Wine
  • Sailing
  • Hobie cats
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson
  • Tennis
  • Soccer
  • Use of bicycles
  • Kids club
  • Exercise classes (Aerobics, Step aerobics & Yoga
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • 300 rooms in forty-three 1 & 2-storey buildings
  • 1 buffet restaurant
  • 2 a la carte restaurants: Steakhouse, and Mexican, dress code & reservations required
  • 5 bars including: Swim up bar, Theatre bar & Snack bar
  • Disco
  • 2 outdoor pools
  • Jacuzzi
  • 2 (lit) tennis courts
  • Dive shop on-site
  • Scuba diving on-site
  • Fitness facilities
  • Groceries & sundries shop
  • Gift shop
  • Free WiFi internet
  • Spa
  • Beauty salon
Hotel Rooms include:
  • 1 king or 2 double beds
  • Air-conditioning
  • Ceiling fan
  • Cable/Satellite TV
  • WiFi
  • Mini-bar
  • In-room safe
  • Bathroom w/shower only
  • Hairdryer
  • Balcony or patio
  • Max occupancy 4 up to 3 adults
Kids Deals - Kids 0-3 stay & eat free when sharing a room and existing bedding with 2 adults. Max 2 kids. Kid's 4-12 pay kid's rate.

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting services available (fee).

Exchange Privileges - Guests staying at this hotel can also enjoy the facilities (until 6pm) of the Iberostar Tucan/Quetzal or the Iberostar Paraiso del Mar in the Mayan Riviera. Transportation is not included.

2 in 1 Stay - Combine a 7-night stay at this hotel with a 7-night stay at Iberostar Paraiso del Mar or Iberostar Tucan/Quetzal in the Mayan Riviera. Please inquire for prices.

Honeymooners - Receive a fruit basket, and a room upgrade (subject to availability). Request at time of booking. Proof of marriage certificate required.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Iberostar Cozumel
    Cozumel,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Iberostar Cozumel
Costera Sur, km. 17,785, Cozumel 77600 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.