- What's Included
- All Inclusive Features
Our OpinionThe Iberostar Cozumel is a great luxury resort. The entire resort -from the pool to the rooms- are all immaculately well kept. There are variety of buffet items available to choose from. There are three a la carte restaurants, all of which are great. There is a kids club available. However, it does come with an hourly rate. Overall, a top-notch resort.
Arrived mid-week to enjoy our second time to stay. The staff was very friendly and ensured our room location was assigned as we requested. The hotel has been renovated and the rooms had new amenities but still remain just 4 to a building with thatched roofs which gives it a great authentic atmosphere. Not a large hotel makes it easy to navigate. This is a hotel for divers and although we do not dive we still enjoyed the small private beach and were able to snorkel right off the pier. The food was fresh and if you like seafood... you will enjoy all the restaurants. The bar could make any drink 🍹 requests and were premium quality. All the staff were attentive and friendly. Even when a very rude couple ( not from USA) spoke to them for service in a hateful manner. Another man came into the lobby yelling and angry at the concierge because he needed a bandaid for his wife that scratched her knee. Through it all the staff did all possible to make these guests happy. We stayed just two nights as the tour concierge offered to send us over to the mainland at the iberostar Tucan in Playacar. We accepted since our flight was out of Cancun and iberostar paid for taxis the ferry and we enjoyed our last few days at the iberostar tucan.
Had a wonderful trip here in November. The staff are all amazing, especially Alicia the Beach lady and all the Entertainment crew (David was also great at Stretch classes). Elizabeth and Alejandra on the Public Relations side also really looked after us. Johnny also looked after us well in the restaurant. We dived 6 times with Dressel divers which was superb (despite a really strong current one of the dives!!!)
Once again for the third time in the past 4 years my wife & I have had the very pleasurable experience of staying at this marvelous resort and partaking in most of the offered amenities that we enjoy. This resort seems to get better each time we visit. The joy of being greeted upon our arrival as if we were family members make one feel as if we were at our "home away from home". Sinfully abundant foods for the taste of any palate, gracious hugs & welcoming smiles make this resort a truly remarkable experience. Once again our Sincerest Thanks are extended to Erica of the Guest Services staff, and Erica of Star Friends, & Cindy of the Wait staff, it was great seeing you again. Thanks also to Larysha of Guest Services staff, as well as Christopher, Alex & David of Star Friends Thank You all for once again helping to make our stay at Iberostar Cozumel one which we shall long remember. Here's hoping we see you all again next year. Thanks Again for everything !
I had been to Iberostar numerous times and I'm glad to say that they have not stopped improving The Establishment with upgrades and maintenance. And new dining choices. But to comment on attitude, it is really nice to go to a place where you and your family just want to relax and unwind and be cheerful. But sometimes the environment has a role to play in that. When you are their the staff always has a smile on their face and I truly believe are extremely happy to be there and to be part of your experience. And more than willing to help you in any and every need. And nice to know that you're able to talk to upper management and staff including the chef on a one-on-one basis just like you're talking to your neighbor. If for nothing else to just talk about the day. The staff and the management has always made them self available. And always makes you feel like one of the family.
We just returned from 7 days at Iberostar Cozumel. We had a group of 14 family members and had a great time. I really enjoyed the casual and friendly atmosphere of the resort. The resort is low key (no formal dinners), however that is exactly what we wanted. The food was good, pool was large and the beach was great. The sunsets at the resort are amazing! The Star Friends are very friendly and do their best to enhance your stay. We enjoyed the air rifle, archery, bingo, water basketball, water volleyball, pool games, aqua gym and shows (our favorite show was the Rock show). Shout out to Melina and Alex for being very friendly and interacting daily with our family. I got some insect bites in the evening on my ankles and calves, however that is to be expected in the tropical atmosphere of the resort. Once I applied the insect spray I brought with me the insects left me alone. I highly recommend the Tex Mex restaurant. We had room 2103 an ocean view room. The room was recently remodeled and had plenty of outlets available as well as charging cords available at the beside as part of the phone. There were great views of the ocean from the room's deck and it was centrally located near the pool, beach, beach restaurant and beach bar. This resort is at a great price point and I would return again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Christmas & New Year's Gala dinners
- 24 hr International brand drinks, Domestic beer & House Wine
- Hobie cats
- Introductory scuba diving lesson
- Use of bicycles
- Kids club
- Exercise classes (Aerobics, Step aerobics & Yoga
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 300 rooms in forty-three 1 & 2-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: Steakhouse, and Mexican, dress code & reservations required
- 5 bars including: Swim up bar, Theatre bar & Snack bar
- 2 outdoor pools
- 2 (lit) tennis courts
- Dive shop on-site
- Scuba diving on-site
- Fitness facilities
- Groceries & sundries shop
- Gift shop
- Free WiFi internet
- Beauty salon
- 1 king or 2 double beds
- Ceiling fan
- Cable/Satellite TV
- In-room safe
- Bathroom w/shower only
- Balcony or patio
- Max occupancy 4 up to 3 adults
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting services available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Costera Sur, km. 17,785, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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