- What's Included
- All Inclusive Features
Our OpinionThe Iberostar Cozumel is a great luxury resort. The entire resort -from the pool to the rooms- are all immaculately well kept. There are variety of buffet items available to choose from. There are three a la carte restaurants, all of which are great. There is a kids club available. However, it does come with an hourly rate. Overall, a top-notch resort.
We loved the food and service. The staff was very kind and courteous. Beautiful location with plenty to do. But, the rooms are in need of some attention. Leaking doors and moldy smells were terrible. Be careful walking in rooms, on stairs, and around the complex. Everything is extremely slippery. Many guests were falling and injuring themselves. Iberostar is generally impeccable and I was surprised that there were these issues. Overall, we had a wonderful time and I do commend the staff and Star Friends entertainment.
We just returned from a week in Cozumel. We had a group of 10 divers and we stayed at the Cozumel Iberostar and we dove every day with Dressel Divers. The dive operation was spectacular and we authored a separate review. However, the hotel could have easily been a 4- 5 star rating except for the front desk staff. When we booked these rooms well in advance back in January for a June trip we requested rooms in building 12 near the dive shop. When we checked in we only had 3 rooms in our building and a few scattered about. When we asked about this at the front desk they said the hotel is 98% capacity and there is nothing they can do for our other group members. When I asked about the advance request from January they said that is not possible. I wish that would have been mentioned in the original communications. Then we had a group dinner planned for Thursday night at the Steak House. When we showed up on Thursday night they said it was schedule for Wednesday and our group was considered a no-show. Unfortunately, for the front desk our night dive was scheduled way back in January and we attend that on Wednesday and there was no way we scheduled it to overlap a prior commitment but the front desk basically said too bad. However, Kevin the asst. manager of the steak house, made arrangement for our group to attend his restaurant that evening and saved the day. Then a guest had a towel stolen from a pool chair. When he discussed this with the front desk they asked him if he left this towel unattended? His response was while he was in the pool he didn’t think he needed to take it along and get it wet. They told him he needed to turn in his towel while in the pool, then get a towel card, and then go back and get another towel when he was out of the pool. Has the front desk personnel lost their minds? Have they even been back to their own pool area and seen all of the chairs with towels covering about 90% of them. Do they think it is customer friendly to have such and outrageous procedure to turn in towels for a few minutes while you’re in the pool, and then go back and request one once you’re out? Then we had an instance once again with the steak house as we had a birthday celebration planned for Saturday evening, when we arrive they had our reservation over 2 separate tables. Not one table of 10, but one table of 6 and one table of 4. When we once again called the front desk they said that is how the reservation was made. No, it was not! I was standing with several other people at the front desk and we all gave our room numbers as requested, and she entered the data wrong. Fortunately, Kevin was once again working that evening and he managed to accommodate our request for the one table, and he even spoke with the front desk folks on the phone and he was getting frustrated. So, if Iberostar would like to improve their level of customer satisfaction, take a look at your front desk staff. They have a lot of room for improvement.
This was my second time to Cozumel and my first trip with my girlfriend. We are in our early 20s. Major highlights included the Iberostar friends and their nightly shows, the buffet quality, and the privacy of the rooms. We were a little out of season in mid May, but still a lot of people trying to have a good time. Not much for snorkling on the property, but plenty of excursion options. There were always people around looking to have a good time. Plenty of pool competitions and activities. I'd strongly recommend this resort. Ask for a renovated room! Work out facility is good enough, but nothing special. Drinks were fine, bartenders were pretty quick and attentive. Swim up bar and basketball hoops in the pool were a blast. Enjoy a sunset on the dock with a mojito and make sure to attend the shows each night!
Nice place with good clientele. After two days we upgraded to a suite. With two young kiddos it made all the difference. All four of us in one room was too cozy for the adults. The staff of the hotel is excellent.
I stayed here for a week with my girlfriend. The staff is great but the hotel could use a lot of improvements. Also, the crowd was not my preference.The bad: The room had a musky/mildew smell always. The 'ocean view' that we paid more for was past the pool and people so you couldn't see anything during the day. Technically, I guess that is an ocean view but I would not recommend paying for it. We were also right next to the pool which turns on music at 8AM. Be prepared for a bass alarm clock that you cannot turn off every morning. Another fine amenity for our 'ocean front' junior suite.It was a non smoking room 10 feet away from a smoking room and patio which had people smoking constantly. I quit many years ago and it is still hard for me to be around it all day. It may have been the week that we went but there was a lot of people smoking in the pools. They even had little intertubes for their beer and ash trays. I don't want to stop people from smoking and enjoying their trip but it would have been nice if they had a non-smoking pool. I was not really thrilled with the ash and cigarette butts in the water. The good:All staff were very friendly and helpful. Always.The food was free. It was decent enough buffet food. Drinks were free too.They have a dive shop on site which is one of the main reasons why I chose the hotel.You can take out Kayaks and Hobbie cats before 4:30pm.All in all it was an ok hotel with a lot of all inclusive features. However, the crowd at the hotel was similar to a Cancun hotel where they come to drink and party instead of see the island. If that is what you are looking for then this place would be great. I won't be returning.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Christmas & New Year's Gala dinners
- 24 hr International brand drinks, Domestic beer & House Wine
- Hobie cats
- Introductory scuba diving lesson
- Use of bicycles
- Kids club
- Exercise classes (Aerobics, Step aerobics & Yoga
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 300 rooms in forty-three 1 & 2-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: Steakhouse, and Mexican, dress code & reservations required
- 5 bars including: Swim up bar, Theatre bar & Snack bar
- 2 outdoor pools
- 2 (lit) tennis courts
- Dive shop on-site
- Scuba diving on-site
- Fitness facilities
- Groceries & sundries shop
- Gift shop
- Free WiFi internet
- Beauty salon
- 1 king or 2 double beds
- Ceiling fan
- Cable/Satellite TV
- In-room safe
- Bathroom w/shower only
- Balcony or patio
- Max occupancy 4 up to 3 adults
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting services available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Costera Sur, km. 17,785, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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