- What's Included
- All Inclusive Features
Our OpinionThe Iberostar Cozumel is a great luxury resort. The entire resort -from the pool to the rooms- are all immaculately well kept. There are variety of buffet items available to choose from. There are three a la carte restaurants, all of which are great. There is a kids club available. However, it does come with an hourly rate. Overall, a top-notch resort.
So with every review, there are great things and some bad things. However, I like to point out what can be controlled and the things which cannot, are just what they are. The good:1) Food - as per the first two visits to this location, we were very happy with the food. Always fresh and different and very enjoyable. The buffets were awesome and the presentation is very well done. The serving trays are very quickly refreshed and always hot or kept appropriately cool. The service with respect to food is excellent. Any messes are cleaned up very quickly and dishes are cleared as fast as you are done with them. There is a very good selection of domestic dishes and also dishes which are common to people who don't like trying anything more than what they eat at home. The a la carte restaurants are very good for a resort. There are three here- steakhouse, tex mex, and Asian. While we only tried two this trip, we were very happy.2) Drinks - as much as you want, you will get. The drink service is fast, friendly and with a little generous tipping, a little more than you may like. :) We never had to wait long for a drink and saying please and gracias goes a long way. Our kids didn't have a problem with getting (non alcoholic drinks) something for them selves as well.3) Pools - We never had to look for lawn chairs or have to fight for them. You can come out after breakfast and there is always a place to sit in the sun. The beach is very clean and always tended - and you are never far from the bar or a place for a snack to eat. Staff were always tending the pool areas to keep them clean and tidy. There are two kids pools and two large side to the adults pool. The water is not overly chlorinated and did not burn your eyes. The pools are not overly heated, and are kept on the cool side, but its a pool, not a hot tub. Plus when the sun is out, the cooler pool is totally fine. Our kids had no problem with the pool. There were always staff watching them too in case there was an issue.4) Rooms - clean and comfortable. There have been many renovations lately. The rooms are modern and clean. There is always hot water (but you do have to be careful with the flux in the cold/hot pressure balance). The beds and bathrooms are kept fresh on a daily basis. The room service is fast and prompt. WE have three kids and two rooms which were kept very tidy despite the kids being like a whirl wind through them. The rooms are also very close to anything in the resort. We really like the small villa feel and the way that each room pod is small so you are aren't affected by loud neighbours. I don't care for posh rooms so if you like a rustic looking, but clean and modern Mexican resort, you will be happy here.5) Beaches - clean and tidy and groomed daily. The island is a huge rock, so don't expect to be wading out into the water with out beach shoes. There are corals and rocks under the surf so you have to be careful in bare feet. However, the beaches are kept clean up garbage left by people, and any seaweed that washes up. The weather was a little crappy with this trip for us, but the staff kept everything as clean as they could. There is a bar at the beach and a bathroom right there as well.6) Service - Awesome. The staff are super friendly and any one you walk past says Hola, with a smile. These folks put up with a lot of abuse and they work long hours - you will see some staff working from morning to night working the same areas. They do rotate but they work hard. IF you call the front desk, they respond really fast. with the traffic on the resort, they deal with issues really quickly.7) Diving - The dive shop is right on the resort and no more than a 4 minute walk from any room. The amenities are there for anything you need to dive and the staff on the site are awesome. There is a dock as well as a snorkeling area. There are also lots of fish to see at the dock.8) Daily entertainment - mornings are quiet, pool games occur daily and are a lot of fun for both kids and adults (they include everyone), there are activities for sports, beach games, excursions, sailing sports (through the dive shop), and nightly shows. Every night there are different shows and they are done really well, for a small resort. The entertainment staff are amazing with kids and stop around during the day to speak to guests. They actually remember your names too. They are always smiling.The Bad- with everything there are some bad notes, but on this trip, it was stuff beyond the control of the staff or resort. However, this is a resort that caters to all walks of life.1) Smoking - I don't smoke and get tired of breathing in cigarette smoke, so if you don't like people smoking around you, be cautious of this. There are a lot of inconsiderate people and despite signage and areas designated for smoking, they will still be ignorant. If you throw a few drinks into them, it gets worse. Staff do act when they receive a complaint, but they are also trained to avoid situations which can cause conflict. The key is to be careful with your kids and steer clear of the people who might be a little more inconsiderate. Unfortunately they act more ignorant in resorts where there is little consequence to their poor life choices.2) Guests with little regard for others - unfortunately ignorance is a genetic disposition on some people and when you serve them alcohol, they feel empowered. You will encounter some people who are less than educated in manners and consideration for others, so you have to be careful to note who they are. 95% of the guests are super cool and come from all over the world, and most are very friendly. The remaining others sometimes stand out. 3) Towels - there is a system that allows you to get a clean towel whenever you want, but you have to be careful that other guests don't steal them. Sometimes when people are inconsiderate of the towel system, they take it upon themselves to steal yours, so you have to be cautious. Sometimes your own kids don't pay attention to their towels and leave them places, so take note, there are charges for losing towels. Otherwise, the staff at the towels service are super cool and very happy to give you a fresh towel.The ugly - other than some people who drink too much - nothing to report. :)We love this place and the staff. Many staff are there every time we have visited, which says a lot for a resort. We will definitely return - hopefully sooner than later. Thank you for the great service again. Cheers.
Dear Iberostar Cozumel, I will not give you five stars because you choose to designate Non-smoking areas instead of Smoking areas, when it should be the other way around. Yes, your lobby and main restaurant are without walls or enclosures, but we non-smokers still have to walk through clouds of smoke to even enter the lobby! Smokers and non-smokers must co-mingle poolside as well. Please instead designate smoking areas in the lobby, restaurants, at poolside and at your beach for those people to congregate where they’re not interfering with the well-being of the rest of us.With that said, I must say that your entire staff is par excellence. They all work so hard to make the place beautiful and they’re so friendly and professional.Thank you for moving us from a room with 2 queen beds to a room with a king as soon as one became available. It was obvious that cheapcaribbean.com does not pass requests along to hotels.Food: your chefs excel at fresh vegetable juices, cheese selection, and preparation of hot vegetables. I’m not a vegetarian; however, I found the vegetarian selections better than the meats and seafood offered.Rooms are clean and comfortable, but the walls are thin and I heard the neighbors quite often. Bottled water is abundant in the guest rooms each and every day. Thank you. Wildlife on the hotel grounds is wonderful: flamingoes, peacocks, parrots, iguanas, and turtles. Your beach has ample room for sunbathers, volleyball players, etc.A fantastic resort, and well done by all of the staff, but the lack of consideration given to non-smokers discourages us from making a return visit.
This being our first time at the hotel, we really appreciated the helpfulness of ALL the staff, but especially Zuri, Larysha and Alex at the guest services section. They helped steer us in the right direction to have the best experience we could, and even helped to accommodate our requests to save a little money in the process :-). We enjoyed the all inclusive perks, and all the staff were eager to please - Thanks Christopher and Fernanda for the personalized dance lessons, we had a great time!
Iberostar Cozumel is a world-class hotel with a Mexican flare. The rooms have a mini bar, AC, and WiFi, double beds or a king. The huts are thatched, colorful, always clean and comfortable. You have many choices of food at any time of day, except overnight. The liquor is abundant if that is what you like! There is entertainment every night and fun things to do during the daytime. The diving is out of this world with spotted eagle rays, turtles, spectacular, pristine coral and a lot of fish. There are also places to snorkel if diving is not your thing. I have been here twice and will be coming back as soon as possible! Thanks for a wonderful vacation!
We just returned from having our destination wedding here and absolutely loved it. Our whole group of 29 had nothing but great things to say. The staff was amazing. In particular, the wedding coordinator, Alejandra, was amazing. Everything from the food to the rooms was better than other all-inclusives people in our resort have been to. The drinks are very strong! The shows at night were extremely impressive. The memories and experiences we got here are amazing. We will definitely look at coming back to this property in the future.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Christmas & New Year's Gala dinners
- 24 hr International brand drinks, Domestic beer & House Wine
- Hobie cats
- Introductory scuba diving lesson
- Use of bicycles
- Kids club
- Exercise classes (Aerobics, Step aerobics & Yoga
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 300 rooms in forty-three 1 & 2-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: Steakhouse, and Mexican, dress code & reservations required
- 5 bars including: Swim up bar, Theatre bar & Snack bar
- 2 outdoor pools
- 2 (lit) tennis courts
- Dive shop on-site
- Scuba diving on-site
- Fitness facilities
- Groceries & sundries shop
- Gift shop
- Free WiFi internet
- Beauty salon
- 1 king or 2 double beds
- Ceiling fan
- Cable/Satellite TV
- In-room safe
- Bathroom w/shower only
- Balcony or patio
- Max occupancy 4 up to 3 adults
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting services available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Costera Sur, km. 17,785, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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