- What's Included
- All Inclusive Features
Our OpinionThe Iberostar Cozumel is a great luxury resort. The entire resort -from the pool to the rooms- are all immaculately well kept. There are variety of buffet items available to choose from. There are three a la carte restaurants, all of which are great. There is a kids club available. However, it does come with an hourly rate. Overall, a top-notch resort.
I stayed at the resort mostly for the scuba diving with Dressel Divers. My mother and I had a room close to the pool area so she wouldn't have to walk to far. The grounds are highly cleaned! The pool area could use some paint around the sides, as the paint is chipping off into the water....The food was a hit or miss, so some of it was great and some not so great, but a huge variety. Rooms were nice, AC worked all the time, and very clean. Beds were comfortable!!! Though in the pool area where it does state "No Smoking" there were people smoking, they should enforce this. They games and sports though out the day to keep you occupied if you even wanted to do anything. Have fun looking for the peacocks! Dressel divers is a wonderful dive operation. I went there to get my advanced open water cert, and you cant beat their prices! you get a 20 % discount if you pre-book online! Safety is also important to them...that's big in my book. All in all, we had a good time, would recommend it to anyone who wants a reasonably priced vacation in tropical paradise!
I read some of the reviews and wonder if I stayed at the same place! I guess everyone is entitled to their opinion. We visited the resort in May for our son's 21st birthday and returned in August for my 50th birthday. I love this place, everyone is so nice and I mean everyone! Yes things are damp, but you are on an island and it is humid. We think the food is very good, they give you a nice variety. We ate at the steakhouse - our food was hot and delicious; we also ate at the Tex Mex where the food was just a good - we really enjoyed it! Drinks are good, love the mudslide and the mojito's were awesome. Rooms are so clean and so are the grounds. The Star Friends are great! Manny, Orlando, Alexi to name a few are so friendly and work so hard to make sure you have a great time. We love the shows, they are very entertaining and after a day of fun and sun it is nice to relax and have a few laughs! My husband is a diver and says the diving is some of the best he has ever done. The folks at Dressel Divers do a great job and prices are reasonable. We even went on a snorkeling trip this time and had such a great time. In June we are heading to Iberostar in Riviera Maya but I know we will be back to Iberostar Cozumel again soon!
We spent only 6 days at the hotel but I can really recommend it especially if you are into diving. The Dressel diving school is on the hotel grounds, easy to reach and well organised. All inclusive is always good with diving since you'll need a lot of food (+500 cal per dive ;) The normal buffet is already really varied and delicious. For the special restaurant I recommend the Steak one. One tiny remark for the hotel maybe: between 6pm and 7pm we couldn't find any food as the pool buffet was closing and the other restaurants were preparing for dinner. I think that could be better managed in the future, thanks. :)
Lets preface this with saying the resort was worth the money! Far and away the best deal around for a tropical vacation. Just don't go with real high expectations or you will be disappointed..let me explain. Lets start with the not so good.. For a resort that caters to mostly English speaking people the staff speaks very little or broken English. The service levels are way below what other resorts in the area have. You will need to ask for drinks, explain everything you want and even then you may not get what you ask for.The guest services people are not very friendly and are only there for a pay check it seems. Every show and activity they speak in Spanish first then in broken English. This makes for a very long show or activity. Example.. they play bingo at the pool every day. Usually there are 15-20 players. The host would explain everything in Spanish then attempt to say it English. We asked him 1 day to just speak English as not one player spoke Spanish (We asked) He told us we were in Mexico and we had to deal with Spanish! He was trying to be funny but several guest just walked away! Food and Drink.. The drinks are very watered down so you better ask for a double and call your brand.. Food..This is the kicker..Lunch is terrible. They serve the same thing almost everyday..everything is left out in the heat and then when lunch is over they package the food up and re-serve it the next day. Many times they would re-purpose left over dinner and re-serve it again. We saw this happen everyday. They would even rehash breakfast items and serve again the next day. This would never be allowed in the States. I'm really surprised people didn't get sick with them reheating and serving old food! The resort has 3 restaurants..steak house..rib eye is OK very thin but flavor is OK..side dishes come out very cold..We got there right at opening one night and same issue..cold potato (About A 1/3 Baked potato with a dollup of Crema on it), cold veggies ect. They pre make the sides put them on a plate then set aside till an order comes in..The chicken is pretty good and the tenderloin is very gamey in flavor..so beware. I didn't try any other dish as the menu is limited. This restaurant is outside seating (Palapa) and hot. The 2nd is a Tex Mex..don't bother..dishes are very bland and extremely small..you will need a minimum of 2 entrees to begin to have enough to eat. The 3rd is Asian and is pretty good..sushi is on the menu and fresh..The best dish is the Shiitake Mushroom noodles. The last option is the buffet.. Once again a lot of re hashed food but if you look around some fresh dishes on the menu here. They have some specialty nights ..the best in my opinion was the seafood night..Nice mix of options..the 2nd was Mexican night..I was very surprised by this as the Tex Mex is bad but the choices and food this night were very good. Caribbean night not so good..Asian Night is Ok.. The outside lunch stand is just bad..nasty burgers and hot dogs..once again..mostly precooked and put in a plastic covered storage area for self serve. If you beg and speak Spanish the server might grill you you a fresh burger or hot dog! But don't expect it to taste good. Rooms are hit and miss..My room had been updated..nothing special but clean ,cool and cute. We did have some leaks when we were hit by a tropical storm but nothing major. Be aware that most of the floors in this resort are very slippery when wet so be careful. We had several people in out group get hurt slipping and falling. .We did have some of our group get old rooms. They were a little dark, dingy and had a musty smell. It does appear that the resort is updating every room so this probably wont be a problem in the near future. Again guest services were a little rude when people in our group didn't get the rooms they booked. So a quick outline..food is mediocre at best but if you look around you can find some decent stuff to eat, service is lacking. They definitely do not rate a 4 or 5 star resort.. Now lets talk about the good.. Great grounds and pool area. This resort really feels tropical in nature. Lots of birds and critters, sounds and sights here. They have a nice dock and pier area you can walk out on and jump in the water. The beach area is rocky so this lets you get in without walking on rocks. They do have a sandy beach up to the waters edge with lounge chairs which is nice.The Scuba shop has lots of help and storage for your gear. They even have a room that blow drys all the gear so you wont be traveling with wet gear. For those who dive..this resort is only a 5-10 boat ride from some of the best dive spots in the world! And this includes snorkeling. The best part of this resort is the price.. I can live with the mediocre food and service.. We had 8 full days including 5 days of scuba in a beautiful location for under a grand..for this deal I can live with average food and service..The bottom line..a few tweaks to food and service and you could have a 5 star resort with a 2 star price...
I"ll start with the negatives. The few sheltered places to hang during the rain is inundated with smokers. I haven't seen that many smokers in a while, so seems like they've found refuge in this somewhat remote resort since many public places outlaw it these days. It's either the smokers are comfortable, the non-smokers are comfortable, or they are separated with equal space for each, and this resort allows the smokers to be comfortable. The AC units don't dehumidify enough in the rooms. Everything stays damp. The food is delicious and there are many choices, but it gets a little repetitive after a week with few creative, "light", healthy choices. The best snorkeling at the resort is directly in the paths of the boats. We got lucky and had a storm come through, so one day there were no boats, and we had enjoyable snorkeling. The area designated for snorkelers is not good snorkeling, but the area designated for boats is ok. So, it's sad that they can't get it the other way around and frustrating since we chose a place like this for snorkeling.Now for the positives, the staff is great. The area is beautiful. The not wild wildlife all around the grounds was so much fun for the family. The woman working with the kids was very good. The kid zone is small, but our youngest really enjoyed going there to do activities.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Christmas & New Year's Gala dinners
- 24 hr International brand drinks, Domestic beer & House Wine
- Hobie cats
- Introductory scuba diving lesson
- Use of bicycles
- Kids club
- Exercise classes (Aerobics, Step aerobics & Yoga
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 300 rooms in forty-three 1 & 2-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: Steakhouse, and Mexican, dress code & reservations required
- 5 bars including: Swim up bar, Theatre bar & Snack bar
- 2 outdoor pools
- 2 (lit) tennis courts
- Dive shop on-site
- Scuba diving on-site
- Fitness facilities
- Groceries & sundries shop
- Gift shop
- Free WiFi internet
- Beauty salon
- 1 king or 2 double beds
- Ceiling fan
- Cable/Satellite TV
- In-room safe
- Bathroom w/shower only
- Balcony or patio
- Max occupancy 4 up to 3 adults
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, and kid's pool. Babysitting services available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Costera Sur, km. 17,785, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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