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Park Royal Cozumel

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Our Opinion
The Park Royal Cozumel is a great resort. The kids club offers a variety of kid-friendly activities, making the resort great for families. There is a fantastic variety of food items from the buffet.
Overview
This friendly hotel offers great value and location. It's across the street from an excellent snorkeling beach - a convenient tunnel built under the road means you don't have to deal with traffic. It's also close to the charming town of San Miguel, with its bustling restaurants and shops.
 
Location: Across from the beach, 5 min to downtown San Miguel, 10 min from the airport.

tripadvisor Traveler Reviews
  • Tonda H : Houston, Texas
Family vacation

I along with my sisters and their families all gathered at the Grand Park Royal hotel to celebrate a surprise birthday and father's day for my 90 year old dad. He has trouble walking and needs a cane or wheelchair. There's no elevator to take from the lobby to the ground floor so he had to be wheeled down the steep driveway in a wheelchair and enter the lower level through the service entrance. The hotel is putting in an elevator, but since it's still under construction, it was a real hassle for my dad. If you are disabled, this is not the hotel for you!!! The room was nice, but the mattress was like sleeping on a concrete floor. I've never slept on a harder mattress. I woke up with back aches every morning after tossing and turning all night long. The pillows are lumpy and hard. Very disappointed with the sleeping accommodations. The view was looking into the palm trees outside our sliding glass door even though our room faced the ocean and overlooked the pool. We literally could not see a thing because the trees obstructed our entire view.The food was not that good. The only meal we really liked was the breakfast buffet at the main restaurant, La Veranda. Their lunch and dinner buffet at the same restaurant was a real disappointment. We ate one night at the Caribbean restaurant that you need reservations for, and it was okay but certainly not anything to brag about. The other 2 restaurants onsite that you also need reservations for, were just okay. One of the positive things we all agreed with is how nice all the staff were during out stay. They all go out of their way to help and assist when needed. There's a tiny little beach area that has a little swimming area, but if you are hoping for a beach with waves, you won't find it here. The pools are okay but are crowded with little kids in diapers, etc. They have a kids pool, but it didn't look like it was getting much use, so parents bring their little ones to the other pools. They need to designate one pool to adults only!!! I love kids, but while on vacation, I'd like some peace and quiet. Overall, had the food been better, we could have had a much better time. Since it's an all inclusive resort, we felt the cost of the food did not meet the quality of what's served. I doubt we would ever stay at this hotel again.

  • Travelwell1989 : West Midlands, United Kingdom
Beautiful hotel in paradise

Upon arrival at this hotel, we were taken back by its beautiful strong presence. The lobby was immaculate and there were a number of seats. Check in took a little longer than anticipated considering i was a member and there was lots of staff standing around doing nothing behind the members check in desk. Once we were checked in, everything else went smoothly. RoomWe had a presidential suite on floor 4 which had a seperate entrance which needed to be openes with your key card. The suite had a spacious hallway which led to the bedroom, living room and main bathroom. The suite was clean and very spacious throughout. There bedroom housed 2 double beds, a big bathroom, a fridge with a mini bar, a large TV and a balcony. The living room housed a pull down bed, a sofa and an arm chair. It was beautifully decorated and there was attention to detail. Off of the living room was a large walk in bathroom. We initially had lots of towels however throughout the week the maid becsme lazy and didnt supply us with enough towels and i had to contact reception daily to request more towels.FoodThe food in the main buffet restaurant was delicious however repetitive. They had a few themed nights and seemed to put all of the best deserts out on those nights instead of spreading them out throughout the week. We visited the caribbean and mexican restaurant which wete delicious however repeptive again. There were a number of pool snack bars slotted around the hotel which was great and my kids were always back and forth getting food. There was a number of bars slotted around the hotel which were easily accessible. The drinks were amazing and the bar tenders never scrimped on alcohol portions. You could practically have any alcohol drink you wanted as they had premier brands. They also has slush drinks which was great for the kids.LocationThe location was great and it was around a 10/15 minute ride from the airport. Taxis were in abundance and the bell boys were always happy to call a taxi for you. There are lots of shops and market stalls outside of the hotel which were within walking distance.Swimming PoolsThere were 4 swimming pools, a main one in the middle of the hotel ground, a kids pool and 2 infinity pools and also 2 jacuzzi's. We mainly lived in the infinity pools as the views were breath taking and my children loved watching the cruise ships port and sail away. The pools were kept very clean and there was always a member of staff sweeping the walkways to ensure that it wasnt slippery.Kids clubThe kids club was great, there were lots of activities for younger kids although children older then around 8 years old may have gotten bored. The main kids club worker was called Rene (hope i have spelt it correct) and my children loved him as he was very fun and engaging. He worked very hard despite it being significantly hot and never lost his enthusiasm.Overall all staff at this hotel appeared to be hard working and staying in this hotel made my family feel happy and safe. I would definately return to this hotel in the future. A big plus is that it is good value for money.For some reason i am not able to rate the hotel according to how i would like and it will only let me select 1* (Terrible) so as a result i would rather not physically rate it negative below and outline here that it is 5*.

  • 58BeachGirl : Savannah, Georgia
Great stay

This was a belated celebration of our anniversary with another couple. 9th floor room with beautiful view. Rooms were spacious and kept clean at all times. The food was awesome. The bar staff was great. Drinks were good. Would have been nice if there had been more waiters coming to you rather than having to go to the bars. The nightly entertainment was fun. We only had a few concerns. The stone pathways were difficult to walk on at all times. The biggest problem we had was the main pool was closed for remodeling. We were informed of this four days before leaving for our trip. Of course there was no compensation for the inconvenience and disappointment, as we actually booked the hotel based largely on the main pool.

  • Michelle C :
Paradise found

We are on our way back August 5-12 and counting down the days. I've been coming to Cozumel since 1986, and This is my 4th visit to this resort, in the last 4 year. Last May we introduced our daughter and New son in law to Cozumel. They said we have ruined them for vacation diving for any other place.. We used the next door dive shop, The Dive Shop, and they were great. I cannot say enough about GPR. We got a 6th floor room each time and view was amazing, plus they put us in rooms next to each other. My husband deploys overseas and is just home so this is our, missed valentines, missed anniversary, vacation trip. We are bringing back our daughter and son in law, a second couple, all with confirmed reservations and a possibility of 2 more people..We will be the friendly chatty Texans making friends with everyone there.. lOL.. My advise to those considering this resort, BOOK IT NOW, and then go to the nightly entertainment, participate in everything, get to know the staff, and make lots of new friends. Even though it says tips are include and not to, do it anyway, because I have never seen harder working more deserving people.

  • MandyVB : Grand Rapids, Michigan
Absolutely Wonderful!

This was our second trip to GPR. Our first trip was in early March (see that review for property specifics) and we had the opportunity to come back at the beginning of May, so we jumped at the chance. This time we were in the tower nearer the street and the room was equally as nice as the main building. The service at this resort is impeccable! My husband took a 1/2 day deep sea fishing trip and upon returning, asked where he might be able to get his fish cooked up. He was told, "Right here at the buffet, sir." We were a bit unsure what exactly to expect, but after being asked how we would like the fish prepared (they gave us several options) and told they just needed an hour to get it ready. We arrived back and were completely blown away at the beautiful presentation of the fish and the talent of the chef! This was 5 star dining for sure. The chef and staff came out to say hello and see how we liked it. We thanked them profusely. It was by far, the best fish we had ever had. There was work started on the main pool while we were there, but the noise level wasn't bad, and there are two other pools, so it wasn't an issue at all. Actually, just goes to show they are always working to keep the property up. We can't wait to go back.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner daily
  • Snack bars
  • A la carte dining at specialty restaurant
  • Domestic/International drinks, House wine from 10am-1:30am
  • Snorkeling
  • Kayaking
  • Boogie boards
  • Introductory scuba lesson
  • Beach club
  • Daytime tennis
  • Gym
  • Exercise classes
  • Spanish lessons
  • Daily activities
  • Nightly entertainment
  • 344 rooms in two 10-storey buildings
  • 1 buffet restaurant
  • 3 a la carte restaurants (Italian, Caribbean, Mexican), dress code & reservations required
  • Snack bars
  • 6 bars including Swim-up bar
  • 3 pools with free-form
  • Kid's pool w/slide
  • Jacuzzis
  • Beach club
  • Tennis courts
  • Fitness facilities
  • Scuba diving on-site (fee)
  • Dive shop
  • Safety deposit boxes at front desk (fee)
Hotel Rooms include:
  • 1 king or 2 twin beds
  • Air-conditioning
  • Satellite TV
  • Full bathroom
  • Balcony w/ocean, pool or garden view
  • Max occupancy 3 adults or 2 adults & 2 kids
Kids Deals - Children 0-2 stay and eat free when sharing a room with 2 adults. Children 3-12 pay child rates when sharing with 2 adults. Maximum 2 children..

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club from 10am-5pm, playground area and kid's pool.

Honeymooners - Receive a bottle of Domestic wine in room. Request at time of booking. Requires proof of marriage.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Park Royal Cozumel
    Cozumel,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Park Royal Cozumel
Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.