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Park Royal Cozumel

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Our Opinion
The Park Royal Cozumel is a great resort. The kids club offers a variety of kid-friendly activities, making the resort great for families. There is a fantastic variety of food items from the buffet.
Overview
This friendly hotel offers great value and location. It's across the street from an excellent snorkeling beach - a convenient tunnel built under the road means you don't have to deal with traffic. It's also close to the charming town of San Miguel, with its bustling restaurants and shops.
 
Location: Across from the beach, 5 min to downtown San Miguel, 10 min from the airport.

tripadvisor Traveler Reviews
  • L8883FHrichardr : Hewitt, Texas
Very poor for the money spent

Don't stay here it's not worth it for the amount of money you spent. The food was not good and their restaurants were not any better. I will never stay at this place again. If you are disable this would be the worst, too many stairs.all the walkways were rocky and uneven making it almost impossible for wheelchairs.

  • losevangelista : Visalia, California
Not What I Expected

The beach are it's so small. Jacuzzi & pool not very clean. Personal at the rooms, porters, reception, bar and specialty restaurant super friendly, but not the general restaurant. No nightlife inside the hotel. Beds are super firm.

  • Parasuco : Montreal
January 2017 at Grand Park Royal Cozumel

As travelers with medium expectations we were somehow well positioned to like our recent stay at this resort. And we liked it.The resort is well maintained and people at divers levels of maintenance, service or managing look you in the eye and you know they strive to give you the best experience. What we liked and what we suggest to improve is next.We liked a lot the possibility to snorkel right out of the (little) beach. We liked a lot the availability and diversity of beach gear for laying low and get a tan (or not) for those seeking the sun or the shade. As we traveled in early January and evaluating that the resort was half full we suppose that in peak season this availability would be compromised.We liked the animation team efforts to bring each batch of vacationers to speed until they leave.We liked the reliability of food and drinks supplying chain. There is a diversity of options and the quality is good while other resorts seem to us having more variety. from day to day. The seafood restaurant with full window wall seaside is awesome while the experience of the italian restaurant is overall good. We had not the time to book for the Mexican but again we were told the day before the last that we could have made reservations for two days...Both have to improve though the quality of some of their offerings. The full fried fish tasted like it was previously frozen for a decade (lol) and the rib steak medium was in fact rare. Had to be re -cooked, second time perfect. All other meals were interesting but again some of them we did not even know how were supposed to look or taste like lol.Liked the room service, included in the all included package, liked the room maintaining, in-room safe, the furnished little fridge (bottled water, beer and sodas), the choice of TV channels offered. But the Standard Definition makes an unbearable time when you have to pass some time indoors. And that is because most of us have HD channels for some time now, even making the transition to 4k back at home. Hope you know what I mean. Reminds of the OTA antennas time. Hated we had to give a gouvernement issued photo ID for a snorkel mask..With only our passports this was not possible then..The toiletries offered in the bathroom were very basic (shampoo body lotion and soap) , compared with comparable 4 stars resorts where a variety of supplies for tending to every imaginable situation are there (shoe polish, shower cap, sewing kit for little repairs etc)Wifi is offered complimentary but the quality is spotty , probably to make way for a premium version. The improvement for this nowadays basic need could be envisioned. The number of the pools and jacuzzi (awesome) is ok I guess but I wonder what is like when hotel is full. We were a little bit startled that the hot tubs were not heated as we saw elsewhere. As a result people were not using them . One was even defective , nobody cared. We do not agree to some comments calling for heating the general pools though. We are in Mexico , common..We bought 3 tickets for three unrelated , mixed gender, adults. This situation is not envisioned as the rooms are designed to accommodate only a couple (even that two double beds are provide). Without shower privacy the stay of even a couple with kids is problematic at best. There are only two-of-everything provided with the room.We had to beg several times to have this issue addressed. Some extra shampoo was provided , a bottle water and an extra beer. The 4 towels original provided were in turn adequate.We would have liked that suits with two rooms were available , or communicating doors at least. Imagine that 4 ppl are ok , placed in 2 rooms , but 3 paying clients have to share a room. It's unfair, everybody paid their stay.Loved the IceCream and coffee place which also offered sandwichs and little pastries. Loved the placement of bars and washrooms, the quality of their maintenance. Loved the glass that is everywhere making for unobstructed view to enjoy the beautiful layout of the resort.Loved the under-the-road passage to go to the beach that makes a non issue the fact that the main facilities of the resort are the other side of the road that longs the shore.The proximity of the cruise pier could be a plus for some that love these marvels of machineries that are the cruise ships or a downside for some that would like less disturbed (and subject to possible pollution) waters. The quality of the water seems very good none the less. The view of so many cruise ships could make a good selling point for this resort.All in all a very good experience and a near perfect vacation with a stellar team at your service. We personnaly shaked some hands and thanked some of them for their service.In all honesty we give 5 stars but we will surely hate the price increase ( for good reviews) next year :)

  • Claudia F : Mississauga, Canada
New Years Vacation in Cozumel ☺

I was really impressed with this hotel. I really loved our room, we got the garden view we were able to see the ships and part of the mini mall. Loved waking up to a new ship every morning. The staff were very helpful. Read some reviews that people stole stuff from their room that's horrible, thank god that didn't happen to us. We left money and jewlery out in the open and nothing was taken from us. The cleaning staff work so hard I feel sorry for them they need a break poor ladies. They always made sure we had towels and our fridge was stocked. I really miss our room 1408 was a great room. ☺☺☺☺When we orded room service the longest we ever had to wait was 40 mins which wasn't bad. I really enjoyed having breakfast on our balcony watching the ships. My husband and I did think that the sales people for their members program were pushy. I remember the morning after we got to the resort they called early in the morning. I was so upset that I unplugged the cord from the phone so that wouldn't happen again but you do get discounts or a free 24 hour car rental which was good for just 1.5 of your time. My husband was very disappointed that the gym isn't included if you want to work out you have to pay $10 a day. If we knew that before booking we would have gone somewhere else. It's not very clear on selloffvactions or Redtag.com website.The hot tubs aren't hot they are cold. The water in the pools aren't heated and very cold. Wish they had heaters.I didn't like that we had to book dinner from 11-3 everyday. We had a hard time and only booked 2 dinners because we were hardly at the resort at that time. Hope they change that policy. The food was good not a lot to choose from but the food was tasty. Our favorite restaurant was the Caribbean one by the pool, I miss that restaurant a lot. The servers were very helpful and took care of us. Miguel Angel especially took care of us. He knew what I wanted the minute I walked in and by the time I sat down it was ready for me. Thank you for making our vacation a pleasant one. Hope to see you again soon. I would come back to this resort. Just hope by the time we do the pools are heated! 😉

  • adamvenga : Toronto, Canada
Central headquarters

Great resort in the mix. Plenty to do all around this resort. The employees are very welcoming and attentive. Aside from the attempted time share sell when we first aŕrived all has been good. The beds are a little hard, although that might be more of a result of my having a bed that's too soft at home. The good has been more of a 3* than a 4*. The a la carte restaurants were nothing special.These are definitely an area to be worked on. The buffet was good. The location is great. Right in the middle of the ports. 8$ cab ride to downtown. Or the other direction for the sandy beaches. This hotel has its own beachfront, complete with swim up drink bars and snack bars. It is a true 3.5* with only the restaurants holding it back from 4+ status. Family friendly amenities are existing but could be expanded on.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner daily
  • Snack bars
  • A la carte dining at specialty restaurant
  • Domestic/International drinks, House wine from 10am-1:30am
  • Snorkeling
  • Kayaking
  • Boogie boards
  • Introductory scuba lesson
  • Beach club
  • Daytime tennis
  • Gym
  • Exercise classes
  • Spanish lessons
  • Daily activities
  • Nightly entertainment
  • 344 rooms in two 10-storey buildings
  • 1 buffet restaurant
  • 3 a la carte restaurants (Italian, Caribbean, Mexican), dress code & reservations required
  • Snack bars
  • 6 bars including Swim-up bar
  • 3 pools with free-form
  • Kid's pool w/slide
  • Jacuzzis
  • Beach club
  • Tennis courts
  • Fitness facilities
  • Scuba diving on-site (fee)
  • Dive shop
  • Safety deposit boxes at front desk (fee)
Hotel Rooms include:
  • 1 king or 2 twin beds
  • Air-conditioning
  • Satellite TV
  • Full bathroom
  • Balcony w/ocean, pool or garden view
  • Max occupancy 3 adults or 2 adults & 2 kids
Kids Deals - Children 0-2 stay and eat free when sharing a room with 2 adults. Children 3-12 pay child rates when sharing with 2 adults. Maximum 2 children..

For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club from 10am-5pm, playground area and kid's pool.

Honeymooners - Receive a bottle of Domestic wine in room. Request at time of booking. Requires proof of marriage.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Park Royal Cozumel
    Cozumel,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Park Royal Cozumel
Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.