Park Royal Cozumel
- What's Included
- All Inclusive Features
Our OpinionThe Park Royal Cozumel is a great resort. The kids club offers a variety of kid-friendly activities, making the resort great for families. There is a fantastic variety of food items from the buffet.
Stayed here in Jan-Feb and would have rated it Very Good had it not been for the service we got when our bathroom flooded with upstairs toilet water, and poor beach. So with exception of these 2 things, overall, better than average!! closer to very good...Food was great and so was the restaurant and bar staff...they were awesome! Lots of snack bars too, especially loved the wings and burritos at the Bikini Bar...staff there was awesome! All the snack bar (and bartenders) staff was great, even those by the infinity pool...recommend doing the Caribbean restaurant for lunch, some entrées were even better than the dinner options! loved the breaded grouper & their shrimp & fish tacos that are both on menu for lunch.Nightly entertainment could be improved...Sports Bar gets old, need more of a disco or nightlife. Shows were average with exception of troupe that was brought in from Playa Del Carmen...professional dance/entertainment group was touring Mexico and brought in for the one night...they were awesome!Grounds are beautiful but not meant for folks with difficulties walking...or high heels! If have seniors or children that need help walking, be careful, saw a few people get injured from the cobble/stone walkways/paths...would be better to smooth those out. Stairs are also slippery by the pool so careful if not wearing your flip flops (and even WHEN you are wearing them!).Liked how close it was to town and airport...had a great time but next time would chose place with better beach. Resort is great if you're more of a pool person...another note...snorkeling is ok but was expecting a lot more after reading the reviews...might be better closer to Palancar Reef.
Beach is not so great, maybe 100 feet wide and very rocky...bring water shoes! Food and service was good for the most part but we did have one bad experience with our room...Pipes from toilets above us broke and leaked down into our bathroom and all over our bathroom counter...this was dealt with poorly by front desk...when we called they told us not to worry to get ready & go out and do what we had to, and that someone would come and clean it...but how could we get ready without a working washroom...yes toilet water because had yellow water all over...yuck! We had a lot of back and forth with them before they finally gave us another room. When we finally got our new room, hot water wasn't working but that was taken care of a lot better and in a more timely fashion. So all in all it took us about 4.5 hours by the time all these issues were resolved. As for our old room, they obviously didn't fix the problem, they just cleaned it up and put someone else in there as there were leaks in the hallway right outside that room! Noticed later that evening that there were caution signs and buckets, and we saw the people going into the very same room!! We only noticed this because we had to walk by it to go the lobby.Overall service with staff was very good, no complaints, only reason for 'poor service' is related to disappointment with how they dealt with our room issue (ie. leaking water).Nightly entertainment wasn't that exciting with exception of professional entertainers that were brought in from Playa Del Carmen for the one night of our 2-week stay. This group was touring Mexico. Wouldn't consider staying here again because of the poor beach and way my room situation was dealt with.
We stayed 5 nights and had a fantastic vacation. The staff is polite, professional and very attentive to every need and request we had. There was a variety of fresh food with options at 3 other onsite restaurants. Very easy to book a reservation. We ate at the Caribean restaurant, Miguel was an awesome waiter and took very good care of us. Our dinner was outstanding!! The snorkeling off the beach was amazing. The beach is a little small but the hotel is big enough for everyone to have a place to enjoy, Our room was modern and clean. We were given a free upgrade with Ocean and City view. Downtown is very close a 2 mile walk or the staff will help get a taxis. We will definitely be returning and we would absolutely highly recommend this hotel.
excellent experience food was great the three restaurant on site were top notch, rooms were and resort were very clean.staff very friendly and willing to help you on anything you need. activities and entertainment was excellent the only thing we didn't like was the pushy timeshare pitch.
We just returned from a one week stay in Cozumel at Grand Park Royal, all inclusive package. We are three travelers - two adults (43) and 1 child (nearly 8yo). I chose Grand Park Royal originally for several reasons: onsite snorkeling for my first time snorkeling kid, beach area with gradual entry and calm waters, nice pools, central location, decent reviews. We were not disappointed!Airport in Cozumel - fairly efficient and airport transfers were fine. There was some confusion on arrival as after collecting luggage we were directed to a counter to talk about our transfer, only to find out that it was a vacation club employee trying to give you tickets etc to excursion and nothing to do with our hotel transfer. That is misleading! We ended up agreeing to see the Occidental in return for a 2 day car rental with insurance and tickets to the Chankanaab park for only $50 USD. But normally we would not be interested in this kind of thing!Location - this hotel is centrally located, 15 mins from the airport, easy taxi ride to most beach clubs, and ideal for walking into town (a long walk but a nice one along the oceanfront). Lots of shopping options, there is a Royal Village Shopping Centre right next door to the hotel. It's also close to the shopping area of the cruise ship port Puerta Maya. Hotel - The check in was fine/efficient and they have two different buildings - the main hotel is sort of wing shaped and overlooks the main pool and recreation area. The other building, the tower, is 9 floors and either overlooks the main pool area and beach/oceanview OR the shopping mall and propane/gas tanks and road on the other side - meh. We upgraded after night 1 for $320 CDN to an oceanview room on the 7th floor of the tower and were not at all disappointed. The view was spectacular. There were 2 elevators in the tower building and only once during our stay was one out of working order. They were kind of weird saying they were going up when going down etc. but we laughed at their quirkiness!Parking - if you rent a car like we did (there are several hire places right in walking distance and easily accessible) there is free resort parking. I would not say ample parking but some parking and you can usually get a spot if needed!Wifi - there is free wifi in the lobby. First you use their free 10 min lobby service, you register and they send you a code to your email address to use the wifi in the lobby from then on. The wifi works everywhere in the resort, however, lol It worked in our room without issue and it even worked at the pools and beach on the other side of the road. There is no need to pay premium for wifi at this resort!Staff and service - no complaints, they were friendly and tried very hard to please everyone. I felt like they really enjoyed having us at the hotel, never treated as an inconvenience. We were never once asked to see their vacation club presentation which I was pretty shocked about after reading all the reviews on here lol Maybe we are not their target audience! No one bothered us for anything at this hotel. Everyone was always smiling. Homey! Every day the maid made a towel animal for my kid. He loved coming back to the room to see the day's specialty!Grounds and pools - kept really clean, nothing spectacular but pretty. The main pool was nice but could use a refurb. The two infinity pools at the beach were amazing. The kids club was rather dull and lifeless, they try but there really were not that many kids at this resort. It was more adults who scuba dive and snorkel. But there were enough kids around that my kid made friends our last 2 days there (we were out and about the other days) and they spent all day together in the pool. All pools were cold, very very cold. There are two 'hot tubs' but they amount to no more than cold pools with bubbles. Still, when it was a hot day the pools were refreshing. My husband and son did not have any issue with them but I personally found them too cold to hang out in for very long! Every pool has a swim up pool bar with awesome bartenders making great drinks. That was pretty awesome. Rooms - we had a double room with 2 double beds. Beds are ok, not too hard not too soft. The pillows are hard and too high, however. Kinked my neck on the first sleep. I slept with the decorative pillow off the chair from then on in lol Overall the rooms are spacious, clean and all marble. 3 drawers for clothing and a closet with ample hangers. Flat screen TV mounted so that you could use the full counter for your stuff. The bathroom was small but the shower was really nice with a bench seat and a rainshower head. Separate sink area. Never had any issue with water temp or pressure in this hotel. I was disappointed getting in my own shower today! Will miss the rainshower for sure. Balcony was outstanding, the view was simply awesome. Yes there are cruise ships coming and going and that is your main vista. However, we personally found this interesting to watch and see what the various cruise ships have to offer. You can still see plenty of ocean and plenty of the grounds from the higher floors. And with the double glass doors open in your room and the balcony being all glass sides, it was a favourite place for us to hang out. Each room has an in closet safe that you set the code for. We had no qualms about storing our valuables there. AC worked well, with the ocean breezes it often was not necessary!Beach - the beach was small but lovely little inlet for gentle wading in super warm water (the ocean was way warmer than the pools!) and then you could go further out and there was great snorkeling just in front of the hotel. We had a blast at this beach. To access the beach and the infinity pools you need to walk under a small bridge, they have done a great job of making it innocuous and it adds to the charm IMO. You never feel like you are under a road. Food - we are not foodies so this is not as relevant to us. That said, the breakfast buffet was amazing every day - we enjoyed bacon and eggs every day. Fresh fruit, plus other various breakfast fare. My kid loved the cereal station where he could help himself. Lunch and dinner were a bit hit and miss, we ate offsite a few times and had some good meals but the buffet was fine for us, everyone stayed fed. They do need to open both sides of the buffet in busier times, however, waiting in long lines for for dinner at the end of a day is not ideal. It was a bit disorganized and we didn't always have the cutlery we needed etc. There are two poolside grills - one with nachos, burgers, hot dogs, pizza and the one by the main pool had burritos and chicken wings and other fare. Great for a snack beach or poolside. Another highlight is the small cafe with gelato, it also had some pastries and sandwiches - this was included with the all inclusive. All day access to ice cream, my kid loved that. There is also 24 hr room service included with the all inclusive but I found the options too limited for our family. Still, a good option for many. There are also several a la carte restaurants - talking to people it seems these are hit and miss and there's a dress code and no kids allowed to most so we didn't try to even go there. But really, you are so close to many other food options in the area, if you are not happy with the food you can take a break :)Activities - to be fair, we didn't do many and there is a large transitional crowd at this hotel...often times it seemed rather empty (which was nice IMO) as people went out on morning dive or snorkeling tours or other excursions. The staff tried hard and there is a large board near the front lobby with all the days activities clearly laid out. I read that they had dance lessons and cooking classes and every night a show. We went to watch the Mayan show in the open air amphitheater. Good show, my kid was impressed. The shows are a little late (8:30/9) so we didn't do more than one. They did a couple of movie nights at the outdoor main pool, the films were in Spanish with English subtitles, films for kids. We didn't watch any as were so tired from swimming and snorkeling and touring the island (rent a car and see the island, it is beautiful and super safe!)What we didn't like is pretty much our experience everywhere at most resorts and that is the pool lounger wars. Getting up at silly o'clock to have to reserve a chair - already finding out at 7 am that half of them were taken the night before. They have a posted rule about this but it is in no way enforced. They could do with a lot more loungers because they also sell day passes to the cruise ship set and this means a fight for loungers every day. There is really no need, they could do a lot better with this for sure. But everyone has to play the game or you remain seatless for the day!All in all, I would give this resort a solid 4 stars and would stay again for sure. We toured the Occidental Grand and were not nearly as impressed with it. GPR is a smallish hotel with a family feel, everyone friendly and you can meet a ton of people in the infinity pools or in the little inlet on the beach. Everyone was just chatting and striking up conversations with each other. But if you are also a little introverted like me, you could read your book quietly too, it wasn't boisterous and the music wasn't blaring. It was friendly, laid back, scaled back and relaxed and we had an awesome vacation at this property!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch and dinner daily
- Snack bars
- A la carte dining at specialty restaurant
- Domestic/International drinks, House wine from 10am-1:30am
- Boogie boards
- Introductory scuba lesson
- Beach club
- Daytime tennis
- Exercise classes
- Spanish lessons
- Daily activities
- Nightly entertainment
- 344 rooms in two 10-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants (Italian, Caribbean, Mexican), dress code & reservations required
- Snack bars
- 6 bars including Swim-up bar
- 3 pools with free-form
- Kid's pool w/slide
- Beach club
- Tennis courts
- Fitness facilities
- Scuba diving on-site (fee)
- Dive shop
- Safety deposit boxes at front desk (fee)
- 1 king or 2 twin beds
- Satellite TV
- Full bathroom
- Balcony w/ocean, pool or garden view
- Max occupancy 3 adults or 2 adults & 2 kids
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club from 10am-5pm, playground area and kid's pool.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Park Royal CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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