Park Royal Cozumel
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- What's Included
- All Inclusive Features
Our OpinionThe Park Royal Cozumel is a great resort. The kids club offers a variety of kid-friendly activities, making the resort great for families. There is a fantastic variety of food items from the buffet.
The place is great for a couple or single people to mingle. My only recommendation is for the guys, bring some pants the restaurants have a dress code and require pants which most people going to the Caribbean don't bring. Luis and Manuel the bartenders at the pool bar were awesome. My only complaint is the WiFi connection is pretty bad, other than that I would definitely stay again.
This resort has a lot of wonderful features, as well as some not so good. The Grand Park Royal is a relatively short ride from the Playa ferry, which is nice. Check-in is efficient and pretty fast. The grounds are kept very nice. All of the staff are extremely kind and helpful, and you couldn't ask for better service. Everyone is willing to help however they can, and everyone is SO nice. There is plenty of entertainment going on at any given time. Our room was kept up very nicely by the daily maid service, but the guy that restocked the room's beverages did not show three days in a row--which is included with the "all inclusive" fee. I loved that he maid left two bottles of water every day. Our sixth-floor room had a fantastic view, which made it very nice to sit out on the balcony and enjoy, except when there were screaming, crying children at the central pool area just below. When we first entered our room after checking in, we were surprised to find two beds. As far as I could tell, all the rooms have two double beds; if they have rooms with a king- or queen-size bed, we weren't even given a choice. The restaurants (seafood, Mexican, Italian, and buffet) predominately have very good food, but at times some of it was pretty bad; for example, the octopus that was so overcooked it was like trying to chew a rubber-band. The "Surf and Turf" at the seafood restaurant was quite disappointing; it was just a few little tiny shrimp on a skewer along side a few little pieces of unidentifiable, tough meat. We asked the waiter what kind of meat it was, and he said, "Meat," and shrugged his shoulders. Additionally, be prepared to "dress" for dinner at the three restaurants (reservations required). Men must wear pants, shirt, and close-toed shoes. Women must wear a dress or nice pants/capris with nice shoes--no flip-flops. Maybe it wouldn't have been so miserable if my dress clothes were made of light-weight, breathable fabric; the heat and humidity was really uncomfortable being all dressed up. The dress code seemed a little stringent, especially since it's a beach resort. In a smoking area a man spoke to us saying he'd never come back again; they'd been out and about at the beaches all day and were starving, only to be refused entry to the restaurant because he was wearing shorts, tank-top, and sandals and didn't have a reservation. The room-service menu is pretty limited, with NO EXCEPTIONS made whatsoever, items were left off the plate that were supposed to be included (like the toast with our eggs), and it pretty much tasted terrible, especially the oily "hashbrown potatoes" for breakfast and the dried out salami panini for lunch; but the french-fries were really good. Also, room-service absolutely would not deliver any alcohol to the room, even when our refrigerator had not been restocked with beer for three days. We couldn't even get a bottle of champagne sent to our room on our anniversary; they wouldn't do it. There are lots of stairs and steps, and all the outside walkways are stone; it looks nice but is not easy to walk on, especially if you have problems with your feet or ankles. My husband has neuropathy and has no feeling in his feet, so it was hard for him to walk on the uneven surfaces. We saw a family carrying a teenage boy in his wheelchair down a flight of stairs coming from the seafood restaurant and infinity pool. We saw elderly people with canes trying to navigate the stairs, having great difficulty. At the time we were there, a new elevator was being installed at the main lobby. Since it was still under construction, there was no option but to walk up and down a HUGE flight of stairs that week. It was pretty hard on my bad knees. At the lower level there are a few ramp-ways, but they are made of the same bumpy stone--not at all easy for a wheelchair or walker. Most of the time that week, only one elevator was operating to get to the rooms; the other three were periodically out of order--sometimes they worked and sometimes they didn't. Overall, we really enjoyed our stay at the Grand Park Royal, especially the two beautiful infinity pools, sandy beach with lagoon, snorkeling area, the three swim-up bars, and the waitress on the beach making sure your drink wasn't empty. Once again, I can't express how kind the staff is; therefore, I'm rating this place as Average instead of Poor.
This is our home away from home one week out of every year. We began staying here in 1992 when it was the Sol Caribe. The all inclusive package includes delicious foods, fantastic drinks and this year...ice cream and a coffee bar. The staff is attentive and grounds are immaculate. Over the years, we have developed friendships with the bar staff including Oscar, Carlos, Ronaldo, Lazaro and Okie Dokie. Eduardo De Leon ensures that all the bars and restaurants run efficiently and the food is always top notch. This year, they have added the Caribeno Restaurant and Mayorico, Omar, Ronaldo, Dayand, Miguel and Fernando made sure that the night was perfect. The food was excellent here as well as in the Mexican and Italian restaurants. I would suggest this resort to anyone as it is a memorable and relaxing experience.
Easy check-in. Friendly staff. Two pools overlooking the cruise ships. One main pool with a DJ and pool activities. Three restaurants on the property. Food was ok. I did get sick one of the nights which could have been from the lettuce or the carbonara. Otherwise, no other issues. I traveled solo, but met a lot of other travelers. All-inclusive, so people tend to be extra friendly ;-) Bartenders were good with the drinks. I upgraded to an ocean view (higher level rooms can see over the trees). View was gorgeous. Pretty much any floor above level 6. Rooms were spacious and clean. Beds were a little firmer than I like, but party the night away and you won't mind it one bit. RCI property, so there were sales reps trying to sell travel/timeshare programs. Property is about a 5 minute taxi ride from downtown area and ferry to Playa del Carmen. Fun for families, friends, or even solo. Enjoy!
Resort is highly recommended clean, highly equipped staff is extremely nice helpful and carrying. Julian , Rene and Marisol were above and beyond just being nice and entertaining us. Food was great, they had bottled water to hand out around resort which I thought was great. Staff walked on the beach to ask us what would we like to drink. Overall great experience and highly recommended.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch and dinner daily
- Snack bars
- A la carte dining at specialty restaurant
- Domestic/International drinks, House wine from 10am-1:30am
- Boogie boards
- Introductory scuba lesson
- Beach club
- Daytime tennis
- Exercise classes
- Spanish lessons
- Daily activities
- Nightly entertainment
- 344 rooms in two 10-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants (Italian, Caribbean, Mexican), dress code & reservations required
- Snack bars
- 6 bars including Swim-up bar
- 3 pools with free-form
- Kid's pool w/slide
- Beach club
- Tennis courts
- Fitness facilities
- Scuba diving on-site (fee)
- Dive shop
- Safety deposit boxes at front desk (fee)
- 1 king or 2 twin beds
- Satellite TV
- Full bathroom
- Balcony w/ocean, pool or garden view
- Max occupancy 3 adults or 2 adults & 2 kids
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club from 10am-5pm, playground area and kid's pool.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Park Royal CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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