Park Royal Cozumel
- What's Included
- All Inclusive Features
Our OpinionThe Park Royal Cozumel is a great resort. The kids club offers a variety of kid-friendly activities, making the resort great for families. There is a fantastic variety of food items from the buffet.
I stayed with my 15 year old son as part of a group for three nights. Good service. Nice and varied buffet. The hotel has no beach but an inlet to snorkel where you can enjoy plenty of reef fish and the beautiful sunset. Rooms are well equipped and kept. I will stay at the Park Royal again.
This was our first time staying here in Cozumel! We checked in on May 20th and stayed until May 27th. The front desk staff was very nice and friendly. Kudos to Mildred and Perla! I do recommend the resort and the location is ideal for families! The taxis charge $95 pesos for four people to the downtown area each way. They do have a vacation club presentation that will save you some money on excursions, so expect them to approach you at the entrance once you check in. We spoke to Aldo, he was very informative! The bell staff was very attentive and they will help you get a taxis when needed. The resort had plenty of activities to keep you and your family busy! The only thing I didn't like was that you had to pay for the gym ($6.00 per workout)! The food was excellent at the buffet! Great selection and variety! The have different themes for each day, so the menu changed daily! Kudos to all the staff that included Asensio and Francisco! Kudos to housekeeping for keeping our room cleaned! They have a daily show at their theatre, we only attended one but it was great! They have two bars (pools) and a volleyball court next to the beach. The snorkeling was good next to the bars, water was clear! If you feed the fishes cereal, they will come to you in all sizes!! Great shots, if you have an waterproof camera! I give the resort a thumps up!!! Enjoy!
Had a very pleasant stay at the Grand Park.May not be for everyone as the area has limited excursions compared to the Rivera Maya however if you want a quiet stay it was great.Grounds - small but well maintainedStaff - very friendly- some have limited English but they got someone that could assist.Room- nice surprise - very clean and modern. On 5th floor - great view and little noise from local areaFood- ok - good. Buffet - breakfast - very good - covers all but smoke salmon..... Mex restaurant - nice - great fish. Italian - best salad bar - ok food (good but not amazing) Fish - excellent on the beach - you got to like fish...Cafe - very nice lattes and great snacks if you can afford the calories - very well laid out. - Cafe was a pleasant surprise.Pools - nice set up but should be kept cleaner. We spoke with the General Manager on Day 2 and things seem better by day 4. The one near the Fish Restaurant seems the most relaxing. - music is lighter and lower. Other Pool near Volleyball court - for the younger gang - but all very nice.Spa- I didn't partake but my brother seemed to like it.Entertainment - did not really observe - stayed late by the pools.Beach - nice but small - some good snorkeling right in front and the Cruise ships near by was kind of neat - didn't bother us at all as some other mentioned. They now only allow people to reserve a spot on the beach or pools after 7am which makes sense.Wifi- works well.Porters - slow but not bad - "Mexican Minute" !Over all - for the price 1400$ all inclusive- very pleased is a solid 3.5* imho. Rooms maybe a 4*.Left $2 a day on bed and had a full fridge and lots of towels - no issue. Nightly Kiosk - well done well managed. One stood out - Carlos and his wife - silversmith - very very high quality, pricing - very reasonable. Did a few custom pieces for my wife and daughter. Return - maybe - as I said not a lot to do but it is a very nice place. Would return if I want a zero stress vacation and the price is right.
Let me start by saying this is my second time in Cozumel, first time at this resort. Flat out - I wish I had NOT booked this resort. The last resort I stayed at was a 3 star resort and we had a much, much, better vacation due to food selection and consumer priority. Don't get me wrong, this resort itself is well maintained, the rooms are great and the staff is good. It's the location, food and cruise ship passengers and dress code that killed this stay for my wife and I. Follow my categorized reviews below...Rooms: We stayed in Room 2901 and had a wonderful view of the ocean and were able to see the cruise ships dock and leave every day. We had a wonderful sunset view too. Our room was in great condition with a large shower and in-room fridge. Our king size bed was firm... maybe too firm but our overall sleep quality was decent. Food: Ugh. Yuck. By no means am I a picky eater but come on Grand Royal. The buffet opens pretty late for lunch (at 1pm) and left MUCH to be desired with bland flavored foods. Luckily this is Mexico and there was always a spread of different spicy sauces around to give the food some spice (no pun intended). There were however, a few things we found quite enjoyable 1) the soups. All of their soups. Yummy. 2) The little taco hut near the buffet and big pool. 3) the coconut ice cream in the coffee shop. 4) the guacamole. The one dinner we enjoyed was at restaurant Caribeño, which you must make reservations for in advance. We had a great view of the ocean, the food and service was a 8/10. But that buffet..... needs SERIOUS improvement. I thought other reviewers were exaggerating but nope. They were on point with reviews. BEWARE OF KIDS IN THE ADULT POOLS - or what my entire group of 6 and other vacationers felt should ONLY be an adult pool. Im speaking specifically of the pool on the beach with the swim up bar. Look, I get it, kids deserve a vacation and pool time too. Howeverrrrr, NOT at the expense of wanting to enjoy a cocktail with other adults, on the beach, in THE SMALLEST POOL the resort offers. The largest pool right outside the buffet has ample space to accommodate adults with children and they hold kid events there. Grand Royal - please reconsider making this pool adults only. Not everyone wants to deal with others' children while on vacation especially if there is room to accommodate the kids else where. Beach:There isn't really a beach here. It's a pretty small inlet. Getting into the water could be rough on your feet due to rocks - be sure to pack your swim shoes. I will say, I did some great snorkeling here. The water is very beautiful and allowed for great under water pics. Thumbs up for this. Dress code:Yes.... yes there is a RIDICULOUS dress code- at the beach - in the Caribbean. They wouldn't allow my wife into lunch one day for SHOWING HER SHOULDERS. Let that sink in. For the love of god, people are on vacation and leaving their 9-5 suit & tie wardrobe at home. The last thing you want to be is uptight on vacation also. This was by far the most absurd thing ever. It's 90°. Why should men be required to wear long sleeve for dinner??? Insanity!!Keep in mind the cruise ship dock is 5-8 minute walk from the resort and on average, 3 ships dock per day. This resort does sell day passes in which you do see an increase of people in the resort between 8-4pm. Beach chairs and the pools get crowded, so keep this in mind when booking. Overall, our experience was much less enjoyable than anticipated. As a matter of fact, I am laying in bed right now, in this very resort, on my last night. I have never been more ready to go home before. I in no way would recommend this resort to anyone I know. There seems to be far better options else where on the island that are to be explored. I wish I would have took heed to the other reviews but, lesson learned. Never again. Grand Royal - change this dress code, reinvent that nasty buffet, and make the swim up pool bar near the beach, ADULTS ONLY! Im tired of typing and I am over this resort - this concludes my review.
It was our 2nd time here at Park Royal. Our United Vacations rep informed the hotel that it was our 20th anniversary but nothing special was done for us. We still had a great time, we love the location, we love the snorkeling in front of the hotel. I do suggest you bring your own equipment because the shop closes at 3 pm. A shady spot is very hard to find, I suggest the hotel put more umbrellas up. The Caribbean restaurant is awesome!!! The wait staff are great. The chef cooked up our fish we had caught that day, and it was amazing!!! The Italian restaurant was pretty good, the buffet is good, especially the breakfast buffet. The steps up to the front lobby are brutal especially if you have bad knees, the elevator was being worked on so that wasn't an option. Overall its a beautiful place and we had a great vacation. Thank you!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch and dinner daily
- Snack bars
- A la carte dining at specialty restaurant
- Domestic/International drinks, House wine from 10am-1:30am
- Boogie boards
- Introductory scuba lesson
- Beach club
- Daytime tennis
- Exercise classes
- Spanish lessons
- Daily activities
- Nightly entertainment
- 344 rooms in two 10-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants (Italian, Caribbean, Mexican), dress code & reservations required
- Snack bars
- 6 bars including Swim-up bar
- 3 pools with free-form
- Kid's pool w/slide
- Beach club
- Tennis courts
- Fitness facilities
- Scuba diving on-site (fee)
- Dive shop
- Safety deposit boxes at front desk (fee)
- 1 king or 2 twin beds
- Satellite TV
- Full bathroom
- Balcony w/ocean, pool or garden view
- Max occupancy 3 adults or 2 adults & 2 kids
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club from 10am-5pm, playground area and kid's pool.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Park Royal CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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