Secrets Aura Cozumel
- What's Included
- All Inclusive Features
The Secrets Aura Cozumel is a fairly good resort. The fantastic staff are always available in taking requests and following up on any concerns. There is good variety with regards to buffet and a la carte items. However, not all restaurants are open daily. The ocean view rooms are OK (many travelers recommend not splurging extra for this feature). While the Secrets Aura is a good resort, there are a variety of others around the strip that offer the same service for better value.
First of all let me say, I have stayed at other Secret Resorts so I will compare. Will I recommend it NO, Free yes..This Secrets Azura needs to visit other Secrets in Mexico and see what they are doing and they are not. I was preferred so I was in the yellow building we will call them with construction out my door. I immediately went to the office and Nelly handled it immediately. I was travelling with friends so we all wanted to be together. We had to change rooms again and went to the orange and white building facing the ocean. So two days of waiting and moving started our vacation. The service at El Patio (Mexican) was excellent, as well as Bourdeau portions are small so double order everything here..Not sure why you have to get dressed long pants for men because there was nothing fancy or high end at this resort. Windows and Ocean had their good days and bad days. Food was ok in the buffets. At the Seaside the waiters should know what is on the menu very confused. I'm gluten so I had to ask everyday for something bread or muffin. Kind of annoying to me. They have gluten free menus at all the restaurants which are clearly marked. Room service (Aaron) who took your order was great, but if anyone else took your order you will either not get your breakfast or get something you did not order. In the room preferred you had a mini bar with Pringles as well as M&M, beers water, soda juice. They will give you a bottle of tequila but the second room I went in had an open bottle, which I feel is risky due to who knows who was in there before. The grounds were clean but the smell from the hotel and ocean is just unbearable, it stinks. The building could use some cleaning for it looks like there is mildew on the balconies of some of the ocean view units.The ocean is rocky so wear your water shoes. The pools are clean. The beach bartenders and waitresses were wonderful and always had a drink in my hand. NO Straws for those frozen drinks, I don't get that. The activities are ok Martha and Winne the Pooh are doing their best . The entertainment at other Secrets is wonderful, here kind of a talent show type. Safe resort as well as the island. The vendors that come at night are ridiculously prices...Get your souvenirs at the airport, they have great prices as well as quality. If you go into town get pesos then your cab its cheaper. or rent a jeep for $135 totally coverage and drive, its one road, Beaches are 10 minutes away saint martin
We have been to Cozumel many times and always stay at Secrets Aura. Our check-in was chaotic and very slow. We arrived at 1:30 and got into our room at 5:00. We were on the 3rd floor of a building that had construction right behind hit so you heard hammering all day long. Because the 3rd floor doesn't have a covered balcony we were unable to sit on the patio during rain, which it rained almost every day we were there. They did move us to the 2nd level the following day. The food was less than desirable. Little tiny portions in the restaurants and the Market Café is closed for renovation so you had to go to Sun Scape to get the buffet which was not much better than the restaurants. We asked for a late check out on our last day and they said no. As a customer of Unlimited Vacation Club we are supposed to be guaranteed a late checkout but they didn't seem to care. The maid service was the worst it has ever been. For 2 days straight they never cleaned our room even though the do not disturb sign was not up. Can't figure out why they wouldn't have cleaned. Who knows. I just didn't find the help very helpful this time. Except Isabel Garcia at the preferred pool. She is great. Always is every time we visit. We love her and she is probably one of the reasons we continue to return. I will really have to think about coming back again though. I even heard a UVC staff member tell a couple that the Secrets Aura was known as the ugly duckling of the Secrets resorts. That really didn't make me feel very good about the stay.
We did a girls trip (5 of us) Oct 12-16 2017 and had a great time. Staff was so friendly, rooms were clean and food was very tasteful. No problem with alcohol. Plenty to drink. Sky Bar was really nice along with the beautiful sunset. If you want to go to a restaurant off the beaten path have a taxi take you to Coconuts. Get the Big Shrimp dinner. It was sooo good and staff, atmosphere really authentic. Open outside restaurant with beautiful views. That side of Cozumel doesn’t have electricity but please don’t let that stop you or you will miss out on some beautiful sites and some very nice people. Our group of all women had a wonderful time. Would definitely go back. Just for the record this was not my first resort. Been to Sandals many times. Just remember the whole purpose of a vacation is to step out of your box, try something new and always have an open mind if not you’ll miss out on some great adventures.
The best things I can say about this resort is the staff was excellent and there was good snorkeling from the beach. I would strongly advise anyone considering this resort read the trip advisor reviews.We have stayed at several Secrets and have always wanted to go back; this will be the first time we won’t be planning a return trip since we were very disappointed.Here are a few recommendations: ask for a room with a dehumidifier; ask if the room has a dresser or some place to put your clothes; check out the Bordeaux and Patio restaurants; enjoy a coffee at the Coco cafe; either go scuba diving or snorkeling.The best food is located at Sunscape which is where you have to eat anyway.The beach is not kid friendly at Sunscape, so there were very few children.According to the other folks we talked to, the rooms were fine at Sunscape, they had no complaints, and it was a fraction of the cost. Clearly, Sunscape was the better choice in this case.The 200.00 resort credit they claim to offer, isn’t exactly true. You can redeem 40.00 toward a 200.00 massage, or towards a 300.00 romantic dinner on the beach.They actually have better deals offered everyday, and you aren’t allowed to use your coupons. By all means, avoid Claudia at check-in, she is a high pressured sales person for the Preferred club.
First room smelled like sewer, we were moved to another room that was booked the next day so we had to move our stuff into our friend's room until the 3rd room was cleaned. We got 1514, the room that's on Youtube, so the room is beat. Furniture has been painted blue, small TV, jacuzzi didn't work and had a divot in the bottom and the faucet was missing. Maid service varied from day to day. We got our robes the last day of the week we stayed there, the maids don't know what washcloths are and I only got one bottle of conditioner but many bottles of lotion. Some days we didn't get towels and had to ask. We had a leak in the bathroom one day, my husband almost slipped and fell. Next day there was a puddle of water outside our door leaking from a service access door in the corner. One day the pool 4 floors up was leaking. The buffet was closed at Aura but we were able to hike the almost mile to the neighboring facility to use that buffet. One of the few restaurants were closed during the week for conservation purposes only. Loud, drunk body builder types were at the preferred pool where we should have been but chose not to go. I would not go back to this resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Reservation-free gourmet dining
- Dinner and Lunch can be a la carte (dress code in effect)
- Unlimited premium and domestic brand beverages
- 24 hour dining at Coco Cafe
- 24 hour room service
- Hobie Cats
- Beach and pool volleyball
- Aqua aerobics
- Table tennis
- Daily activities & nightly entertainment
- Dance lessons
- Cooking classes
- 87 Suites
- 1 buffet and 3 a la carte restaurants (Seafood, Grill & French cuisine)
- Sushi bar and cafe
- 3 bars
- 2 pools, lazy river
- 3 hot tubs
- Water sports centre
- Scuba diving demos in pool
- Fitness centre
- Spa (fee)
- Massages (fee)
- Gift shop
- Salon (fee)
- Tour desk
- Safety deposit boxes
Junior suite includes:
- 1 king or 2 queen beds
- Private balcony
- Full bathroom
- 32" flat screen TV
- iPod player
- Mini-bar restocked daily with water, soft drinks and beer
- Hair dryer
- Bathrobes and slippers
- Alarm clock
- Iron/ironing board
- In-room safe
Swim-up suite has same as above with:
- 1 king bed
- Located on ground floor with direct access to the pool
- Ocean view
Solarium and private pool suite has same as above with:
- 1 king bed
- Located on 3rd floor with access to private solarium and built in lap pool
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Aura CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Carretera Costera Sur KM. 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.