Secrets Aura Cozumel
- What's Included
- All Inclusive Features
The Secrets Aura Cozumel is a fairly good resort. The fantastic staff are always available in taking requests and following up on any concerns. There is good variety with regards to buffet and a la carte items. However, not all restaurants are open daily. The ocean view rooms are OK (many travelers recommend not splurging extra for this feature). While the Secrets Aura is a good resort, there are a variety of others around the strip that offer the same service for better value.
Not at all a good resort not worth it at all. The rooms smelled horrible. The food was well below average. The service is nearly terrible. The rooms and resort attempt to look updated but most things have so much dust, dirt and rust on them it's disgusting. I'm not sure floors have ever been cleaned and no one could figure out why our roomed smelled absolutely horrible. I'd never vacation here again and would not recommend it to anyone. I'd choose a Palace resort of the intercontinental. This hotel doesn't even come close to a 3 star.
The Secret's out - Secrets Aura Ain't that Great. The welcoming. My boyfriend and I loved arriving and being greeted with champagne and frozen lemongrass scented towels. The next part, I'm not sure who's to blame here, but my reservation was somehow downgraded to a single person's room. So basically, :30 minutes and $400 later the problem was fixed at my expense. 😏Be prepared to get harassed by the "VIP Services" for a tour of units available for purchase also be prepared for the spa to hit you up as well. We did the 90 minute couples massage. Just before our massages began, we were being (up)sold on some damn aromatherapy oil. Like, lady I just took 2 taxis and a ferry to get here, please just give me my massage, I just want to relax 😩. The room. We stayed in unit 1116. It was one of the semi-ocean view - swim up - suite. It was nice. It appeared to be clean, despite coming across several stands of strange hair on the bed linens. The room did have a sewage aroma to it, hence they provide you with incense. The California King bed was really comfy and sturdy for bed activities. 😍. The air conditioning in the room went out the first night and was fixed the next day. Be prepared to hear everything in the hall outside your room. Everything is made of stone and it amplifies people walking, talking, singing and yelling especially. Lots of mosquitos in the room and all over the resort. Be careful. The swim up porch area was okay. Lots of dead bugs and again that all too familiar raw sewage smell. The food. This was my first time ever staying at an all inclusive resort. My first time at the chain of resorts. Unfortunately, it will be my last. The food made both me and my boyfriend sick. I was stricken with terrible constipation and he had terrible diarrhea. The food is nearly tasteless. I tried all 4 restaurants and all 4 failed. I think it was the sushi restaurant that finally sent him (my boyfriend) over the edge. It was quite possibly the worst sushi I've ever had in life. It was warm. All of the fish and even the krab was warm and the texture was gooey. The Market Cafe offered a semi decent salad bar, but even after 2 days of eating that I was done. The burgers aren't made from any beef cut that I could recognize. To quote my boyfriend "it was at best a disaster". 😷The Gym/Spa. This is the only place I really feel I got my money's worth. As I mentioned before, the 90 minute couples massage cost us $400USD it comes with a pass to the aqua therapy area. I could live there. Be sure to try it. 💆🏽We stayed here 3 nights and couldn't get out of there sooner. I was literally in tears. The staff is great. The facilities could use a cosmetic upgrade. And if you're from Alabama, Mississippi or anywhere in Good Ole Southern America, you'll love this place. (a lot of southerns were there). We are on a 16 day trip headed down the Mexican coast and Secrets was the 2nd hotel we stayed at. Hopefully things get better from here. 🙏🏾
Spent two weeks here on a diving vacation and really enjoyed the experience.(we booked our dives with Dressel (Iberostar) rather than Secrets.).Our room was super. We were on the ground floor corner with a swim up pool right off our patio, and at the top of the best slide (takes you straight to the Manatee pool bar!).I had to work a few days during the vacation and found the internet (free!) robust. Our room was clean and spacious. Only complaint was the lack of drawers (cupboards only). The food was superior to other all-inclusive resorts in Cozumel and there was a wide variety of options. Room service was excellent! The SkyBar was the place to be for the sunset - only complaint was too few bartenders for the sunset crowd.The staff were great. Really friendly and attentive. Our entertainment leader Mili was fantastic - she got everyone going and added that extra touch to our stay. The entertainment at night varied, and we didn't participate in everything, but really enjoyed the Fire show and the Old Mexico show. The foam party was a blast! The Manatee Pool area/bar was where the action was.My boyfriend and I had a massage on the last day. It's really hard to find if you follow the map, so ask first (it's right off the Sunscape lobby area). My massage was great, his was so-so. But the sauna and steam room were really nice.Loved it. We will be back!
Went for our honeymoon and first are the positives. The grounds were very nice, multiple pools were nice to have, the wait staff serving you on the beach was awesome. Very friendly staff all around grounds. The best restaurant is the French restaurant, no shorts so it's a dressy place. Room service food was bland, don't order the burger. The negative that dropped it down to 3 stars is the room. Out dated, room smelled liked rotten eggs due to the shower not draining the best and there was water dripping from the air conditioner and ceiling by the balcony, created puddles of water. Had maintenance cone out but probably all they did was mop it up. Bed is really hard, felt like sleeping on floor. If they updated and fixed room, would of been 4 or 5 stars.
OMG Perfect Vacation.. We traveled with 2 other couples and stayed in the Preferred Section. We were on the second floor with a perfect view of the beach and preferred pool. Hotel Staff were amazingly friendly, Marianna Arevalo was our preferred concierge lady.. See would stop by everyday to see if there was anything that we needed always looking out for us... Preferred pool was perfect spot drinks were fabulous and the had a Menu on a stick LOL We ordered finger foods by the pool one day just because we were having so much fun..our friends took some board games with them and we played them by the pool, we had other guest join us for the fun. We rented a vehicle and toured the Island amazing beaches stopped at one beach and had a quick swim.. Stopped at the bars along the way, Had lunch at Coconuts Bar and Grill, it's set on top of a cliff, atmosphere was awesome.. Great little spot for food, drinks and some entertainment.. We toured the Tequila factory did some taste tasting.. Stop in town to shop for a bit..Weather was great for the week we were there, We took the ferry to Playa Del Carmen for an afternoon to do some shopping. Had lunch at Senor Frogs perfect spot for Lunch, great menu and of course the drinks.. The staff are so entertaining .. The food at the Hotel was very good no complaints at all.. Rooms were perfect and always cleaned on time.. Extremely wonderful staff going above and beyond to see to your needs... The Pool foam party is a must for fun.. Our first time doing a pool foam party and we had a ball. Staff are absolutely wonderful great entertainment staff... When I'm searching for a new resort to go I'm always looking to see if the have the foam party. Can't wait to go back... Love Love Loved it there !!!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Reservation-free gourmet dining
- Dinner and Lunch can be a la carte (dress code in effect)
- Unlimited premium and domestic brand beverages
- 24 hour dining at Coco Cafe
- 24 hour room service
- Hobie Cats
- Beach and pool volleyball
- Aqua aerobics
- Table tennis
- Daily activities & nightly entertainment
- Dance lessons
- Cooking classes
- 87 Suites
- 1 buffet and 3 a la carte restaurants (Seafood, Grill & French cuisine)
- Sushi bar and cafe
- 3 bars
- 2 pools, lazy river
- 3 hot tubs
- Water sports centre
- Scuba diving demos in pool
- Fitness centre
- Spa (fee)
- Massages (fee)
- Gift shop
- Salon (fee)
- Tour desk
- Safety deposit boxes
Junior suite includes:
- 1 king or 2 queen beds
- Private balcony
- Full bathroom
- 32" flat screen TV
- iPod player
- Mini-bar restocked daily with water, soft drinks and beer
- Hair dryer
- Bathrobes and slippers
- Alarm clock
- Iron/ironing board
- In-room safe
Swim-up suite has same as above with:
- 1 king bed
- Located on ground floor with direct access to the pool
- Ocean view
Solarium and private pool suite has same as above with:
- 1 king bed
- Located on 3rd floor with access to private solarium and built in lap pool
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Aura CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Carretera Costera Sur KM. 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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