Secrets Aura Cozumel
- What's Included
- All Inclusive Features
The Secrets Aura Cozumel is a fairly good resort. The fantastic staff are always available in taking requests and following up on any concerns. There is good variety with regards to buffet and a la carte items. However, not all restaurants are open daily. The ocean view rooms are OK (many travelers recommend not splurging extra for this feature). While the Secrets Aura is a good resort, there are a variety of others around the strip that offer the same service for better value.
We had a great time. Staff was great and friendly. Our room was clean and large. Food was good. We felt safe and appreciated the whole trip. We did not want to leave. The people complaining forget you are not in USA and not paying USA prices. We will return.
This all-inclusive resort looks really good. Great grounds, landscaping, pools, well maintained facilities, etc. Unfortunately, the hot water didn't work, the floor in the air conditioned room was constantly wet and slippery, the food quality was inconsistent at best and poorly prepared at worst. Room service food arrived cold ... which doesn't make hard cooked 'sunny side up' eggs palatable. Table service in the restaurants could take up to an hour just to order. We couldn't sit on our balcony at night without the constant boom-boom-boom from the night club reverberating until after midnight. The roof-top bar didn't have any alcoholic beverages.
We arrived at SunScape and were immediately upgraded to a pool view room towards the back of Secrets for our anniversary, which was very nice. Despite the long walk to the room everyday, the room was a nice size with a comfortable sitting area. We dined at the Bordeaux french restaurant quite often along with the Oceana. Both had excellent food and service. The other nice restaurant right off the lobby had terrible service for lunch with too many waiters waiting on you. One waiter did not notice the time in-between being seated and served nor the other waiters coming along as well. Food was brought our by yet another server directly from the kitchen. Bars served premium liquor. Portions were gourmet and rather small. After awhile the "turf and surf" (steak and shrimp) got to be a little mundane. For the price Secrets charged we expected lobster, which was not served. One needed to be a guest in a "premium room" overlooking the ocean for access to the Sushi Restaurant and Skytop Bar as well as to be able to use a tiki hut/plush lounge chair. Overall, there were not enough umbrellas around the beach area for all of the guests to use. Activities during the day were minimal to include bocce ball, water aerobics, horse shoes, etc. Nightly entertainment was good; however, there was no entertainment on Saturday night. Snorkel/diving trips departed frequently from the dock. Our 3 stop snorkel was cancelled in the morning and moved to the afternoon Great trip! Paddleboats, kyacks, and sailboats were available at Sunscape to sign out. Unfortunately, there was hardly any wind to sail. Taxis to go into downtown to shop or take a ferry were $24 round trip - a little high. No bus transportation was available. Overall, a nice hotel but not worth the price. Sandals/Beaches are a better choice.
The location of the resort was great. It had a beautiful beach and a gorgeous pier (that we jumped off of). There were many lounge chairs along the beach with great waitstaff ready to deliver a drink. The pools were great, though we mainly stayed in the Manatee pool, which included a couple of water slides that made for fun. The restaraunts overlooked the ocean and we watched a wedding (very nice) and saw several people enjoying a romantic dinner along the beach with their own personal waiter. We did not pay for this service, but it looked nice. The food was fine. Not fantastic, but not bad either. We did enjoy the selection from seafood one night, ribs another night, and pizza at the neighboring resort. I'd have to say my favorite meal was breakfast. There was a good buffet that had a good selection. Our room had a nice view of the ocean and the pool. The maid service was great. She restocked our fridge and made sure that everything was taken care of. We did experience some concerns with our first room, but after expressing those concerns, we were taken care of with no problems at all.The staff was great. Friendly, helpful, and professional. My favorite part was the Entertainment staff. They were great. They had events all day long each day. Beach volleyball, pool volleyball, archery, bingo in the pool, kayak lessons, water aerobics, they were great. We enjoyed a traditional Mexican dinner one night out on the beach. The food was good, but the entertainment following the dinner was great. Shout out to Hot Chocolate!
I have been to Cozumel like 5 times, and i have stayed in another hotel, this time we chose secrets because a few years ago que stayed at the Dreams Riviera, and we had the best time ever, best entertainment, best food, etc. So I thought that AMRESORTS was a guarantee, anyway we arrived to the hotel like at 4, we got our fresh towel, and a glass of sparkling wine, then we waited like 10 minutes for the check in, because there are only two front desk persons, it was pretty slow, well we payed for a pool view, and they told us that we had been upgraded to an ocean view room, so we felt so happy we got it, out room was 1231, it is on the second story, well the bell boy very kindly took us there, and at first sight the room or the junior suite is quite gigantic, with an awesome view, we can't complain about that. The bed is good, we slept very comfy, my problem was the bathroom, it is a quite old hotel which needs maintenance, the bath tub looked dirty, but maybe it was because it is quite ancient, i never wanted to use it, the shower looked old too, i don't like the cristal door where the WC is, it is quite uncomfortable. The amenities are great, shampoo, conditioner, bath gel, soap, razor, toothbrush, sewing kit, shaving foam, shoe shine, and toothpaste. My room didn't have a table to do my make up or do my hair, all the other rooms had one.The huge disappointment happened when the next morning we went to Market Cafe to have breakfast, this is a buffet restaurant, and to be honest it is the saddest buffet I have ever seen in an all inclusive hotel, Ibesortar has better food!!! One person preparing omelettes or eggs, then nachos, salsa, bacon, sausages, scrambled eggs, chilaquiles, beans, ham, cheese, fruit, juice, and dry horrible hotcakes , waffles, and fresh toast!!! seriously the food and beverage chef should go and try to eat there by himself! Oceana is a nice restaurant with good service, you better have breakfast there, it is a la carte, and for lunch is great, you can have seafood here and it is quite good. All the waiters are super kind there. One afternoon since oceana closes at 5, we went to the Seaside Grill, we hated it, the food is poorly prepared, greasy, the torta cubana is not good, the fish fingers and cesar salad were so so, It is at the Sunscape Sabor which its target is totally different, families are there and the service is not good, there is a lack of staff there. Avoid going to Sunscape, unless you wanna try El Patio (MEXICAN RESTAURANT).We did not pay for the Preferred Section, so we stayed at the lazy river pool most of the time, it is clean , the aqua gym takes place there, Winnie the Pooh and Hot Chocolate, do a nice job there, they are really kind and they don't force you to go to their activities. Good Job guys!!!! We never went to the Manatees Pool, since there is a bar in there I avoid going to those pools, cause people stays for hours there drinking and drinking... you know what I mean. Coco cafe is ok, you can get frappes, coffee, petit fours, deserts, coconut ice-cream, sandwiches, etc. Lourdes was such a kind person, she is great staff!!! Bordeaux restaurant is the best of the best, we went twice there, it was never crowded, super peaceful the first time, noisy the second one, i believe this should be a couples only restaurant, a teenager who just turned 18 was super loud so he got on my nerves. The service is awesome there, we tried the mussels, onion soup, asparagus cream, the pork ribs, the fillet mignon, cheese cake, creme brule, and the strudel. This restaurant is a ten. We tried to go to the italian one, but we were told that it is being repaired. The restroom next to Windows Restaurant are dirty, my husband told me that one Public Urinal was super dirty for two days in a row!!! The beach is clean, but smokers should be advised to dispose the cigarette tails, most of them leave them there, they pollute!!!The water sports are awesome, i tried kayak and the paddle board, you can go there everyday for 30 min. The dock is very useful if you want to take an excursion, your company can pick you there, so you won't have to pay to a taxi to get to other places, we were picked up there to go to Palancar Reef and to the nowadays super famous "EL CIELO" AND "EL CIELITO"We visited the gym twice, it is good, there is an instructor there. I never used the coupons you are given, or the credits, because in order to use them you have to listen to a boring speech of one of their representatives, so avoid it if you don't wanna buy anything. There are plenty of beach beds, so there are always some available. The elevator is old, and it is used of staff and for guests... Room Service takes around 45 minutes.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Reservation-free gourmet dining
- Dinner and Lunch can be a la carte (dress code in effect)
- Unlimited premium and domestic brand beverages
- 24 hour dining at Coco Cafe
- 24 hour room service
- Hobie Cats
- Beach and pool volleyball
- Aqua aerobics
- Table tennis
- Daily activities & nightly entertainment
- Dance lessons
- Cooking classes
- 87 Suites
- 1 buffet and 3 a la carte restaurants (Seafood, Grill & French cuisine)
- Sushi bar and cafe
- 3 bars
- 2 pools, lazy river
- 3 hot tubs
- Water sports centre
- Scuba diving demos in pool
- Fitness centre
- Spa (fee)
- Massages (fee)
- Gift shop
- Salon (fee)
- Tour desk
- Safety deposit boxes
Junior suite includes:
- 1 king or 2 queen beds
- Private balcony
- Full bathroom
- 32" flat screen TV
- iPod player
- Mini-bar restocked daily with water, soft drinks and beer
- Hair dryer
- Bathrobes and slippers
- Alarm clock
- Iron/ironing board
- In-room safe
Swim-up suite has same as above with:
- 1 king bed
- Located on ground floor with direct access to the pool
- Ocean view
Solarium and private pool suite has same as above with:
- 1 king bed
- Located on 3rd floor with access to private solarium and built in lap pool
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Aura CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Carretera Costera Sur KM. 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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