Secrets Aura Cozumel
- What's Included
- All Inclusive Features
The Secrets Aura Cozumel is a fairly good resort. The fantastic staff are always available in taking requests and following up on any concerns. There is good variety with regards to buffet and a la carte items. However, not all restaurants are open daily. The ocean view rooms are OK (many travelers recommend not splurging extra for this feature). While the Secrets Aura is a good resort, there are a variety of others around the strip that offer the same service for better value.
We have mixed feelings on this resorts I will try to summarize:We felt safe here our entire stay.The beach is absolutely beautiful at this area!! We LOVED the hammocks set out in the seaOur room was comfortable and adequate. Air conditioning was cold and view was nice.Service was really good. The staff work really hard at Aura.This resort is old and needs facelifts all over.The drinks were not good at all- (watery). So we drank mostly beer.Food:All the restaurants except Bordeaux and the coffee shop have absolutely gorgeous viewsBut the food was only mediocre. The breakfast buffet was probably the best as far as eating at one of the restaurants I would suggest the omelet made to order. And the coffee has a wonderful flavor.Bordeaux has good steak and French onion soup at dinner.Windows best offering at dinner was the banana foster. It is prepared at table side.Windows lunch---meh.Oceana had a fair lunch but nothing to write home about.Barefoot grill ----another meh.The coffee shop had good coffee/mochas/lattes but not really any tasty offerings for food.Actually the best food we ate at Secrets Aura came from the room service. Larger portions, fresher foods and even a better selection.I cannot rate the pools because we never utilized them. Secrets Aura is "adults only" and that is what we paid for....but children - some very small-were allowed on the pier, jumping off and swimming there. We also noticed children at the edge of the resort on lounge chairs. This was our second visit here. The first being 5 years ago. A lot changed at this resort during this time. We were here for BEACH time. Although the beach is great, we will not stay here again.
This was our third visit to Secrets Aura Cozumel. We stayed in a Preferred Swim Up Junior Suite. It was a really nice room (how wrong can you go with a swim up room?). The room itself was nice but like many things at Secrets Cozumel needed some care (broken fixtures, broken tile on the patio area, curtains that were torn, etc.) No major problems with the room. Service of the mini bar in the room was excellent. They gave us exactly what we asked for and removed the stuff that we didn't want. We did tip the mini bar attendant. Housekeeping was one of the inconsistencies. Some days the maid left no wash cloths, some days only two towels, sometimes four. Sometimes the sliding door was locked, sometimes it wasn't. One day the room wasn't cleaned at all until we called in the evening and asked for service. One day we were out in the pool and the maid locked the sliding glass door so we couldn't get in. The nightly turndown service happened about 4 times out of 9 nights. It wasn't a big deal.Food/Restaurants.The food and service in Bordeaux was fabulous on both counts. Don't be afraid to order double or triple portions of the appetizers, entrees, or desserts. No problem whatsoever. The food is really, really good. The service was very attentive but not overly so. The servers remember you from day to day.The other restaurants are inconsistent. The food at Oceana was terrible. We really couldn't find anything that was good. The service was worse. We were seated and waited 20 minutes before anyone came and got us drinks or took our order. The service seemed to be bothered by helping us. I ordered a strawberry daquari with Havana Club and it was not made with HC, I watched the bartender make it with the well rum. The first time we were there we left because our food never came, we decided after about 45 minutes with other people being served food around us that we didn't want to wait anymore.Windows restaurant was great for breakfast/lunch. Great French toast and really good service. The servers would do whatever you wanted including getting fish tacos that were not on the taco bar. This was a great experience. The servers remembered your drinks from day to day. For dinner Windows was like a different place. The two nights that we ate there were night and day. The first night Armando was our waiter and he was fabulous and the food was good. The second night Pablo was our waiter and the service was slow and not friendly. A really weird thing happened on that second visit. We tried to order the bananas flambe and were told that it was only for people who ordered wine (extra expense). We don't like wine, so we weren't "eligible" for this special dessert at an ALL INCLUSIVE resort. This really left a bad taste in my mouth (pun intended). The buffet was closed for remodel, but based upon previous trips that wasn't a problem because it was terrible.The pools were a bit dirty even though they seemed to be cleaned everyday (at least the pool by the lobby). Dirty glasses and trash were left around the pool for three days. Towel service around the pool was great. There were always clean towels available.The pier at the resort is great and our dive shop picked us up there each day.Would we return, probably not until some of the service/food issues are changed. It also could do with a complete remodel. It seems like some things are fabulous and others are bad or just okay.CoCo Cafe is the 24 hour coffee shop that was a highlight of previous trips. Lourdes won of the workers is great, one of the best at the resort. Others at the cafe don't know how to make drinks properly. Some days they had everything other days they didn't (decaf for example). The do have some really good creme puff like things.The preferred service is bascially worthless except for the rooms.
This is my 3rd time staying at secrets aura, i am deeply disappointed in this resort.Major sewage problems at this resort. I saw many bathrooms that were not functioning for about 5 days including the one in our room, which I requested to be fixed 3 times while we went out to dinner. After returning from dinner it still wasn't fixed that's when I lost it. Also construction that was going on above our room for about 2 days. Management is lacking at this resort. the constant smell of sewage for about 5 days was enough to make me want to throw up.I know that there was a storm there but management should of had more staff members on for clean up!!
I have a lot of love for this resort and I look forward to coming back soon if Isla Mujeres doesn't steal us. ;)Some of the best aspects of Secrets Aura Cozumel:-The service and friendliness of the staff--everyone is so kind and helpful. Especially Isabel at the preferred beach...Hi Isabel!; Alejandro and Nayelly from the entertainment crew, and Luis at the Windows bar, and all the really awesome bartenders at the Preferred Bar.-The beach. The beach is very well kept (except for the area near the relax pool that needs some attention.-The snorkeling. Wow! The location of the resort is really special Just steps away from the beach you can see some gorgeous fish! Especially under the pier and in the large reef near the preferred beach.-The food: The food improved quite a bit since our visit last year, so I think this resort really does take guest feedback into account. That being said, I think you should expect that sushi from an island in Mexico likely won't taste authentic, but they do try their best.Room for Improvement:-More umbrellas & palapas needed on the beach. If we didn't get there early (by 11:00 a.m.) we sometimes couldn't find an umbrella and without the shade it can be unbearably hot, at least at the end of July/August. -Attention is needed at some of the areas near the swim-out rooms. There were LARGE tiles that were broken and not glued down. I got out of the pool at my friend's swim out room patio area and stepped onto the concrete/tile and almost cut my foot when the large tile gave way and fell into the pool. It was obviously just placed back in its spot like a puzzle without any adhesive.-Hot water for the showers: We had to switch rooms because the hot water didn't work in our Preferred Superior Suite. The room we moved to didn't have working hot water either even after nearly an hour of work by maintenance. This is apparently a common problem at the resort. We were only able to get hot water because my partner realized that if she left the far left sink on full blast, hot water would come through for the shower. Not sure why this worked, but it did, so if you stay in room 1147, that's the fix! Other than the above, the resort is perfect and we look forward to making more awesome memories there! :)
While the images on the site are beautiful and we still managed to enjoy our trip, there were surprises that I wish I had known about before we planned our trip. First, we paid for a Preferred Ocean View Junior Suite. Upon arrival, we were met by very friendly people who were eager to get us to the Preferred check-in area, which was about a 6-7 minute hike on the other side of the grounds. No where prior to booking did I see that the Preferred villas have no elevator. While the exercise was great, 3 flights of stairs everytime we went to/from the pool got old fast (with wet feet), especially for 1 with bad knees and another with a bad back. We attempted to change rooms to a first floor swim-up (in the non-preferred), but they were booked. Additionally, our Ocean "View" was more like a "peek" around the privacy wall of our neighbors' villa. The balcony faced the preferred pool and garden...not the ocean - very misleading. The food was mediocre at best. My husband, the sushi connoisseur, said it was barely edible. Most of the restaurants were open air, which is nice except they do nothing to prevent the black birds from coming in, stealing food, and crapping everywhere. It was quite disgusting at times. We spent most of our time at the main pool, where the water aerobics class is held. That class was really enjoyable and a decent workout. We made a lot of friends there as well as in the preferred pool. We found the water at the main pool to be cooler and more refreshing though, and there were plenty of friendly wait staff filling drinks all day. Our friends we met there had a swim-up room that they allowed us to see. It was no less 'nice' as our's, and if we could do it over again, that's what we would have done.The staff was overall very nice and helpful. We did feel overwhelmed at times by those wanting to sell us various excursions, but when we said no thanks, they quickly left us alone. We made the best of the situation, but like I mentioned before, there was plenty of room for improvement.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Reservation-free gourmet dining
- Dinner and Lunch can be a la carte (dress code in effect)
- Unlimited premium and domestic brand beverages
- 24 hour dining at Coco Cafe
- 24 hour room service
- Hobie Cats
- Beach and pool volleyball
- Aqua aerobics
- Table tennis
- Daily activities & nightly entertainment
- Dance lessons
- Cooking classes
- 87 Suites
- 1 buffet and 3 a la carte restaurants (Seafood, Grill & French cuisine)
- Sushi bar and cafe
- 3 bars
- 2 pools, lazy river
- 3 hot tubs
- Water sports centre
- Scuba diving demos in pool
- Fitness centre
- Spa (fee)
- Massages (fee)
- Gift shop
- Salon (fee)
- Tour desk
- Safety deposit boxes
Junior suite includes:
- 1 king or 2 queen beds
- Private balcony
- Full bathroom
- 32" flat screen TV
- iPod player
- Mini-bar restocked daily with water, soft drinks and beer
- Hair dryer
- Bathrobes and slippers
- Alarm clock
- Iron/ironing board
- In-room safe
Swim-up suite has same as above with:
- 1 king bed
- Located on ground floor with direct access to the pool
- Ocean view
Solarium and private pool suite has same as above with:
- 1 king bed
- Located on 3rd floor with access to private solarium and built in lap pool
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Aura CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Carretera Costera Sur KM. 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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