Secrets Aura Cozumel
- What's Included
- All Inclusive Features
The Secrets Aura Cozumel is a fairly good resort. The fantastic staff are always available in taking requests and following up on any concerns. There is good variety with regards to buffet and a la carte items. However, not all restaurants are open daily. The ocean view rooms are OK (many travelers recommend not splurging extra for this feature). While the Secrets Aura is a good resort, there are a variety of others around the strip that offer the same service for better value.
Overall this all-inclusive was a great trip! The waitress that we had on the beach, Eugenia, was the best. She remembered our drinks each day we were out and brought us drinks very quickly. One of the best waitresses we have ever had! The food was just OK at the restaurants and that is the only reason that this property didn't get an excellent. We were very pleased with everything! Would recommend it and go there again!
My Fiancé and I went to Secrets on the recommendation of a friend. We had a great time! The employees are all very out going, friendly, and do anything they can to help you have a great time. From the moment we got there, it was apparent it was something special. We were walked around to the Preferred Lounge to check in and given a tour of the property as we were. We were early for check-in and the room was not ready but they held our bags for us, gave us a pager (like from a restaurant) and we wondered the property until we were paged about our room. When we got to our room we were amazed. Ocean view with a big balcony! We received a phone call shortly after we got in from Sandy Baeza. She wanted to wish us a happy pre-honeymoon, to check on if we were satisfied with our room, and to introduce herself to us incase there was anything we needed. It was people like her and others that made a beautiful resort feel like home. We also found the guests were very friendly. We were constantly meeting new people and having some drinks with them. Everyone feels like family there and it was apparent every step of the way. We had a great time and we will be going back!
The GoodStaff Excellent - Eugenia and Janet always helpfulLots of TowelsVery good food - most placesSpa Excellent ( Amelia great) - a little costly. I can get a massage in Canadian for 100.00.No Vendors on beachThe BadOcean - All rocky very slippery even with water shoesUnlimited Vacation Sales - Seen all over resorts, every breakfast and lunch in Market places had sales staff and I did not appreciate listening to them every day since I know not all information were given to guest. Please beware of this ask question like how many days over 20 year period or what levels. This is a time share.Chemical smell in Windows bathroom at lobbyMore Beans variety with food , we are in MexicoNeeds ImprovementAgain Management should come out of office once in awhile to speak to guestMore chairs and Umbrellas (Big problem) - The resorts hides themPoor announcements of events - never knew - should have some posting in front Lobby.Would not return because of rocks in water just no sandy area at all.
A year ago we had an outstanding stay at Secrets Aukumal Cancun so we decided to stay at Secrets Aura this year. Secrets Aura was a total let down. I booked our room six months ago and we were put in an ocean front room, but unfortunately our room was beneath the sky bar. After two plane delays we were exhausted and looking forward to an early evening. The sky bar was to close at a 11pm but nooooooooooooo it blasted music until 2 am. Needless to say, are stay didn't start off so great!! Finally after three nights sleeping under the bar we were able to move to another room that was a little more peaceful but with an a/c that barely worked. Our room had broken floor tiles, a filthy couch, holes in our bedding, and smokers next to us so using our balcony was not an option for us. The food was so so if we were lucky enough to get it warm. However, we did enjoy our friendly beach waitress as she kept the drinks coming. We did enjoy the nightly entertainment. Kudas to the resort for providing this. Just a heads up...the beach at the Secrets Resort is rocky so make sure you have sandals to wear in the water. We did rent a car so we could explore the island. Totally recommend doing this. The beaches on the other side are fabulous! The sand is like butter and the water and waves were a hoot to play in. The locals are so very welcoming. Please do your shopping outside the resort as the prices are negotiable and the food amazing! Hope this helps!!
My boyfriend and I went to Cozumel for a quick 3 day trip. We met Alexis at the front desk upon arrival, and he helped make our stay absolutely wonderful. We let him know that we were celebrating something special, and he accodomated our special request. Our beach front room was 100% worth it. Being able to walk out to the gorgeous sand and water right from our room was such a treat. We even had our own patio and lounge chairs, so we felt like we had a slice of the beach all to ourselves. Alexis, thank you. You made our trip so memorable!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Reservation-free gourmet dining
- Dinner and Lunch can be a la carte (dress code in effect)
- Unlimited premium and domestic brand beverages
- 24 hour dining at Coco Cafe
- 24 hour room service
- Hobie Cats
- Beach and pool volleyball
- Aqua aerobics
- Table tennis
- Daily activities & nightly entertainment
- Dance lessons
- Cooking classes
- 87 Suites
- 1 buffet and 3 a la carte restaurants (Seafood, Grill & French cuisine)
- Sushi bar and cafe
- 3 bars
- 2 pools, lazy river
- 3 hot tubs
- Water sports centre
- Scuba diving demos in pool
- Fitness centre
- Spa (fee)
- Massages (fee)
- Gift shop
- Salon (fee)
- Tour desk
- Safety deposit boxes
Junior suite includes:
- 1 king or 2 queen beds
- Private balcony
- Full bathroom
- 32" flat screen TV
- iPod player
- Mini-bar restocked daily with water, soft drinks and beer
- Hair dryer
- Bathrobes and slippers
- Alarm clock
- Iron/ironing board
- In-room safe
Swim-up suite has same as above with:
- 1 king bed
- Located on ground floor with direct access to the pool
- Ocean view
Solarium and private pool suite has same as above with:
- 1 king bed
- Located on 3rd floor with access to private solarium and built in lap pool
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Aura CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Carretera Costera Sur KM. 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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