Secrets Aura Cozumel
- What's Included
- All Inclusive Features
The Secrets Aura Cozumel is a fairly good resort. The fantastic staff are always available in taking requests and following up on any concerns. There is good variety with regards to buffet and a la carte items. However, not all restaurants are open daily. The ocean view rooms are OK (many travelers recommend not splurging extra for this feature). While the Secrets Aura is a good resort, there are a variety of others around the strip that offer the same service for better value.
The resort is beautiful and the staff in the restaurants, bars, pool and beach area were all wonderful, helpful and very entertaining. The only complaint were the staff at check-in. We have stayed at several secrets resorts and this was the most unwelcoming staff we have encountered. They were not completely terrible, just not as warm and friendly as all the other locations. The ocean front rooms are breathtaking! The views are stunning and being able to walk out of your room directly onto the beach is priceless!!!
My husband and I met on this Secrets pier 7 years ago and got married on the same pier last year. Pati and her team with the weddings made all my dreams come true.They were absolutely amazing and did everything i could ever want for my wedding and more! We had 70 people attend and stay the week and everyone raved about the hotel and wedding for months.We decided to return for our one year anniversary. we were greeted by Randy Miranda with champagne and cool towels.He is the best bellboy and works so hard and always so friendly and accommodating. We love him! It was the best time ever! we had 12 guests and again secrets went above and beyond for us. the hotel smells so good as soon as you walk in too. The first day we spent the whole day in the swim up bar pool.Ramon was always so friendly and always had our drinks ready when we came to the bar. He makes the best michiladas. Bloody beer. he welcomed us by saying welcome home! we just loved his funny bright personality. he was by far our favorite bartender.Irving at that bar was really nice too.Eugenia was absolutely fantastic! she seemed to be wherever we were in any pool making sure our drinks were full and was so sweet and fun! she was the sunshine of our days. Make sure you take your reusable cups. I LOVE that secrets is helping the environment by not using plastic cups,straws or trash bags! Thank you for doing your part to save our planet!On our anniversary,there was a banner with happy anniversary and when we arrived back from dinner, there were rose petals and candles all over the room.It was so sweet and romantic. We were in the best room 101. It had the perfect view of the ocean and we could hear the waves lapping on the shore all night.The best rest ever.Breakfast was usually at market place or Oceania .It was ok .the bacon needs to be cooked a little more.It was always soggy and greasy. Th lobster Benedict was great the first day but then they started serving it in bagels instead of muffins and they were too hard. The service was pretty slow at Oceania so we went to market cafe the rest of the week. Romero always made sure he greeted us with a smile and made sure i had lots of water to re hydrate. The sushi bar at sky bar was fantastic every time.Alejandra has always been so awesome to accommodate our larger groups and so friendly. Shes always professional and just awesome to talk to. She helped us so much last year at our wedding and were so proud of all her accomplishments up at sushi bar now! We sat up at sky bar every evening before dinner to watch the incredible sunset. Dont forget instead of taking pictures of it actually enjoy it. Last year Johnny was learning under Alejandra and is now at windows and hes so fun and professional. Windows the food was fantastic and the service was amazing.We had dinner at rendezvous our last night there,
I can't even explain how bad the service is here. First, our room was not as we booked. We booked an oceanfront walkout and we were given an upstairs ocean front, can't really walk out from the second floor right? I called to discuss, asked to have a manger call me and 36 hours have gone by with no call from the manager. Second, the service staff has to be run down for drinks and food. It takes a few minutes to find a server when you need something. Third, we ordered room service. 1.5 hours later we call them to check on our order and they don't have an order for us. I give up, I can't really say anything positive about this establishments service. Now the last issue, the preferred pool was filthy this morning. Worst part, I didn't really notice until after I'd gotten in. Once I realized how cloudy and filthy the water was I quickly exited. Tonight, they've cordoned it off. I sure hope we don't get diseases from this filth. We are only 36 hours into our vacation and so far it's just ruined.
we visited from June 11-21 for our anniversary and diving. the room was beautifully decorated on the day or our anniversary with flower petals and candles alongside with breakfast in bed the following morning. food was rated as good to tasty at the places we ate which included, oceana, windows, the buffett, el patio, coco cafe, sky bar, and room service. I wanna give a huge shout out to AGUSTIN the bartender in the lobby bar. He was wonderful to visit with as well as great drinks, service, and very fast. He remember what drinks i wanted at the various times i came in. my drinks changed thruout the day and he remembered them. the resort is very clean and taken care of. they are always making repairs that are needed as it is on the seafront. staff is very friendly and quick on service. we found that the pool at the beach is the relax and quiet pool so that is where we spent most of our time. rooms were spacious, clean, and had all we needed. we were upgraded to an ocean view room for free which was very nice. we had room 1127 which faces the ocean with a good view but the only down fall is the noise from people in the wee hours of the morning being drunk and coming down the halls as they echo like crazy and was woke up almost every night. sometimes it was for 45 minutes as they wanted to linger in the halls and hoot and holler with the echo. the birds roosting in the trees like to start squaking at 5 am every morning with another wake up. i know these problems are not the resorts fault at all but made for a frustrating nights sleep as we go to bed by 11 and get up early for diving every morning. so this is not a down play on the resort by no means but we will probably never return for those issues. we have stayed at other places without the issues of the echo hallways as their rooms are spaced out in bungalows. so all in all the resort was terrific with good food, wonderful service and people. also the sky bar (rooftop bar) has amazing views at sunset.
Just spent a week at Secrets Aura with a dive group (16 people) I had my own room as did many folks. Some people had troubles, but management corrected things very quickly. One guy have his room smell like sewage. As soon as he reported it he was moved to a new room and had no more issues. The diving was perfect and super fun. The ease of having the boat right there at the hotel and they even took care of our gear day to day.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Reservation-free gourmet dining
- Dinner and Lunch can be a la carte (dress code in effect)
- Unlimited premium and domestic brand beverages
- 24 hour dining at Coco Cafe
- 24 hour room service
- Hobie Cats
- Beach and pool volleyball
- Aqua aerobics
- Table tennis
- Daily activities & nightly entertainment
- Dance lessons
- Cooking classes
- 87 Suites
- 1 buffet and 3 a la carte restaurants (Seafood, Grill & French cuisine)
- Sushi bar and cafe
- 3 bars
- 2 pools, lazy river
- 3 hot tubs
- Water sports centre
- Scuba diving demos in pool
- Fitness centre
- Spa (fee)
- Massages (fee)
- Gift shop
- Salon (fee)
- Tour desk
- Safety deposit boxes
Junior suite includes:
- 1 king or 2 queen beds
- Private balcony
- Full bathroom
- 32" flat screen TV
- iPod player
- Mini-bar restocked daily with water, soft drinks and beer
- Hair dryer
- Bathrobes and slippers
- Alarm clock
- Iron/ironing board
- In-room safe
Swim-up suite has same as above with:
- 1 king bed
- Located on ground floor with direct access to the pool
- Ocean view
Solarium and private pool suite has same as above with:
- 1 king bed
- Located on 3rd floor with access to private solarium and built in lap pool
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Aura CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Carretera Costera Sur KM. 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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