Secrets Aura Cozumel
- What's Included
- All Inclusive Features
The Secrets Aura Cozumel is a fairly good resort. The fantastic staff are always available in taking requests and following up on any concerns. There is good variety with regards to buffet and a la carte items. However, not all restaurants are open daily. The ocean view rooms are OK (many travelers recommend not splurging extra for this feature). While the Secrets Aura is a good resort, there are a variety of others around the strip that offer the same service for better value.
We stayed at Secrets Aura April 12-19 and had such a great time we didn't want to leave! Nothing but the best service from some of the friendliest people ever! The food was amazing, nothing bad to say at all really! We want to go back right now! The beach was beautiful, the water was warm and the drinks were definitely refreshing! Had such a great experience, I feel this set the bar pretty high! Lots of daily and nightly entertainment, as the Entertainment team (William Gus aka Hot Chocolate) and the Easter Bunny got everyone involved and up and at em! Also want to mention our friend Andrea, the hostess at Oceana Restaurant! She was so friendly and made us feel at home! We looked forward to seeing her every morning for breakfast and lunch! We really can't get over this resort. You will not be let down! It is paradise, and we can't wait to come back!
One week was not enough. The food is really good, the staff very polite. Mr. Jair at the check-in in the Preferred was very helpful. Special attention from Mr. Ulises Guzman, general manager who always took care of us. The facilities are really good, like the gym, good equipment, water and natural juices available. The hotel offers almost everything to stay there. The shows are good, the activities like yoga, which I tried for example, the instructor was really nice. A little bit disappointed about the prices for the spa services and there were not enough umbrellas in the sun chairs area (beach and pools areas).
After my past review a while back. I finally have a minute to share my last experience at Secrets Aura. And since many of you out there are ramping up for your summer vacation plans on the island, it's the perfect time share this info with all of you…But first Congratulations! If your reading this review then this may be near to the beginning of enjoying one the best, most relaxing, Scuba vacation's you may ever have!Definitely consider this resort as one of your top choices of places to stay on the island. It is my go to spot every time I visit Cozumel for some of the best diving in the world.I first visited the Aura several years ago and I'm happy to say that Secrets keeps getting better with every visit! If your the type of person who wants to get away from it all, especially with your special someone... Aura is a perfect fit for a relaxed, worry free, secluded, romantic, rejuvenating experience.-First off location. The location is definitely one of the best sandy beaches on the island. It is near the east tip of the island, totally secluded, and sparkling clean. And is steps away from the resort's rooms. This eastern area of the island is the best for scuba boat pick ups. Because it offers the shortest boat rides to the dive spots. They pick you up from the Aura pier, so you can leisurely walk down from your room in a cozy complimentary bathrobe and jump on the boat for a truly first class diving experience. That's how i do it anyway :-) Most of the dive operators on the island will pick you up at the Aura pier. And the resort has comfy beach beds and lounge chairs with drink service spread out across the sand. After diving in the morning, or if your not a diver, the beach beds can be a great sanctuary to come back to and soak up some sun in the lap of luxury. There are some rounded rocks (not sharp) in the water entry so be careful of those when walking outand or get a pair of water shoes. But once you get past the shoreline the underwater rocks fade away and the shallow waters gradually roll out to deeper depths in a mostly sandy bottom. Another favorite thing to do is float in the shallow areas, staring into the endless ocean horizon, with drink in hand. It is a very gradual decline in the water, with soft sand, so it's easy to wander out into the turquoise blue. There's some fun fish to see under the pier for novice snorklers. It's easy to walk along the beach outside of the resort, for sunset stroll or explore the eastern tip of the island. This area is a world away from the cruise ship crowds that regularly invade the center of the island on a weekly basis. All in all it is a more of a natural quiet location for Cozumel.-On the food, what is great about the Aura's food options are the ingredients are of quality and are clean. The multiple options of veggies, fruits, cheeses, meats are fresh. Many a la carte ordering options. And the chefs are always happy to customize things to your request. There are quality, strong, not watered down drinks always available and multiple bars and dining options. As well as 24 hour complimentary room service. Mini Fridges in the rooms are consistently stocked by house keeping full of water, sodas, and beer daily.-On the rooms nice, spacious, simple, clean, with a high end style... huge comfy beds and great bathrooms. If you can afford it go for the "Preferred Club" upgrade. It's definitely worth the extra bucks. With the preferred club you will feel more like a VIP in the resort's best rooms and you have access to the private preferred club areas. The Preferred Club helps to enhance the high class secluded vibe of the vacation.-Additional resort access, when staying the Aura you also get access to the family resort next door, the Sunscape Sabor, so you get two resorts for the price of one. You will most likely end up spending most of your time on the higher end Aura grounds. But the Sunscape can be fun to visit for a quick adventure or change of scenery within walking distance.-Activities, there is an activity desk in the lobby and scooters are available to rent near the front of the resort. Or if you find your favorite activities online, many of the outside activity operations on the island will pick you up in the lobby when you make reservations directly. If needed, town is a fairly inexpensive taxi ride away, and the Aura has already negotiated the rate with the taxi drivers so you know what you will be paying. But this resort is all about being here and letting all the hectic day to day life of your normal world disappear. Sure a few off site adventures can be fun, but do yourself a favor and save some time to just relax in the resort and let the pressure lift away. Also since the Aura is part of the Secrets brand they offer complimentary visits to their other resorts in other areas. So for instance if you're spending time in Cancun or other towns nearby you can tell the Aura staff and they will hook you up with a day trip to one of their other resorts.(transportation not included) As a scuba diver the Aura truly is Cozumel's best kept Secret. Because the boat picks you up right at the onsite pier and the rest of the time everything is taken care of in luxurious style. And better yet it's all inclusive... Definitely a low stress, comfy cozy, with top notch accommodations, and endless complimentary food and drinks and the best long sandy beach on the island. There are some fun things to find on site... Complimentary bicycles can be checked out from the activities department. Water sports wise there is complimentary paddle boards that can be an awesome way to explore the smooth waters just off shore. They also provide complimentary catamarans.-The People, The Intelligent staff is always friendly, provided you are... and give them the respect they deserve. They are always happy to try to accommodate your requests and are always nearby. Most of the Aura's staff have made a career of working at the resort and have been there for several years. So they are experts at keeping the resort's guests happy. If you are struggling with something, having an uncomfortable experience in any way, or need help with something the Staff will be ready to help with open ears. It is also a good idea to throw some cash tips around to the different workers, and the staff will always be very grateful and return the favor with quality service ten fold.With the resort guests you will usually find the more rowdier ones and pool drinker socializers near the main pool or near the water slides pool drinking the day away. But all in in allow most of the resort is on the mellow vibe. If want to ensure the most tranquil secluded experience book a preferred club room. It will allow the best of both worlds. This is the perfect resort for couples, everyone minds their own business, and you can really feel like you and your loved one have a beautiful, well kept, large resort to yourselves.-The Spa, Secrets recently updated and rebuilt the spa area in 2016. And let me just say on word Amazing! The new "aqua spa" is a massive water wonderland where you will be jetted and bubbled in various devices to ultimate relaxation. It is something you probably have never experienced before. There is also a nice new steam room and sauna. The massage/treatment areas are also newly built and there is a sparkling clean fish spa for your feet in the lobby of the spa. If you stay at the Aura you most definitely need to do at least one aqua spa day, don't miss out on it.I could go on and on, but if you want to know more you can read my older review, "Tranquility at it's Best" which still stands the test of time...In conclusion, if you want all inclusive secluded high class with sandy beach away from it all, the Aura is known as Cozumel's best "place to be" to relax, zen out, and have everything taken care of... Well maintained grounds on the private side of the island, gorgeous groomed sandy beaches with space to breathe, big rooms, calm warm turquoise waters, excellent staff, quality ingredients, and easy access diving. You really don't need to go anywhere. Just kick back, get luxuriated, grab a stiff drink, let the love flow, and soak it all in.
We stayed in one of the "preferred" suites - the reason why I put double quotes around preferred is the sewage smell that emanates from somewhere close to the buildings in this section - it comes and goes but does get very strong in the evenings if there is no wind. The same smell is in the bar near the entrance to the Windows restaurant, which is unacceptable. Another problem with the "preferred" area is the relatively small pool with a swim-up bar results in quite a few very loud people concentrated in a small area. Room service made up the room at random times every day which was inconvenient at times. Also, the minibar is restocked at other, also random times by other people.On a positive side, the restaurant service was very efficient - except for a couple of occasions when the waiters forgot about our requests or brought the wrong dish - and most of the food was excellent. The bed was extra comfortable which contributed to very good sleep.
We have been coming to this resort for 3+ years now. We first came for our anniversary and loved this resort and it has only improved since then. They have wonderful friendly staff, that go out of their way to make you feel special. Our favorite waiter is Alejandro, he always does 5 star service with a smile, he makes sure everything is perfect. If you are planning a destination wedding or romantic treat, the weddings manager Patti Gomez is amazing. She will go above and beyond to make sure everything is how you want, she is a multi-tasking queen. There are many restaurants at this resort and the sister resort next door. This is an all inclusive resort and you can eat at any restaraunt at either resort. All the food is great and beautifully presented. Secrets is the adult only resort, it tends to be more couples and not the party seen. They do offer many activities and party options if that is what you like. I really enjoy when the set up the large screen on the beach at night for special sporting events or movies. It is fun to lay in a lounge chair and have drink brought to you while you watch classic movies. If you just want to lay on the beach under an umbrella, the beach is immaculate (they rake it every morning), they have wait staff to serve you food and drinks (also all included). Alejandro makes sure you get the same attention on the beach as you would in a restaraunt. The room service is spot on as well, with many options 24hours.They have done many improvements since we first started coming here. They have totally improved food quality and service. They have many options for activities - paddle boards and such. It has a great beach for snorkeling and the diving is amazing. My favorite room is the ocean front rooms, walk right out on the sand and the water is 30ft from your door. The rooms are spacious and very clean. The beds are very comfortable. The Sabor resort next door is great for families with children.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Reservation-free gourmet dining
- Dinner and Lunch can be a la carte (dress code in effect)
- Unlimited premium and domestic brand beverages
- 24 hour dining at Coco Cafe
- 24 hour room service
- Hobie Cats
- Beach and pool volleyball
- Aqua aerobics
- Table tennis
- Daily activities & nightly entertainment
- Dance lessons
- Cooking classes
- 87 Suites
- 1 buffet and 3 a la carte restaurants (Seafood, Grill & French cuisine)
- Sushi bar and cafe
- 3 bars
- 2 pools, lazy river
- 3 hot tubs
- Water sports centre
- Scuba diving demos in pool
- Fitness centre
- Spa (fee)
- Massages (fee)
- Gift shop
- Salon (fee)
- Tour desk
- Safety deposit boxes
Junior suite includes:
- 1 king or 2 queen beds
- Private balcony
- Full bathroom
- 32" flat screen TV
- iPod player
- Mini-bar restocked daily with water, soft drinks and beer
- Hair dryer
- Bathrobes and slippers
- Alarm clock
- Iron/ironing board
- In-room safe
Swim-up suite has same as above with:
- 1 king bed
- Located on ground floor with direct access to the pool
- Ocean view
Solarium and private pool suite has same as above with:
- 1 king bed
- Located on 3rd floor with access to private solarium and built in lap pool
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Aura CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Carretera Costera Sur KM. 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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