Secrets Aura Cozumel
- What's Included
- All Inclusive Features
The Secrets Aura Cozumel is a fairly good resort. The fantastic staff are always available in taking requests and following up on any concerns. There is good variety with regards to buffet and a la carte items. However, not all restaurants are open daily. The ocean view rooms are OK (many travelers recommend not splurging extra for this feature). While the Secrets Aura is a good resort, there are a variety of others around the strip that offer the same service for better value.
Another all inclusive vacation for the wife and I, and this place is great. Staff is friendly and helpful, hotel is beautiful. The beach-clean, drink service, plenty of chairs, and NO vendors. You can snorkel around the pier and see some great aquatic life, bring water shoes if you want to swim in the ocean here because you are surrounded by the coral reef...it's awesomeThe hotel-Big and beautiful... plenty of pools, bars, and quiet areas. Clean and well kept. Restaurants-delicious and easy to get a table. The Bordeaux is a must!Rent a Jeep and cruise the island, its small and there are some great things to see on the south side of the island. We stopped at the light tower preserve, every bar (coconuts), did some shopping in town, and ate lunch and dinner and were back in time to see the sunsetThe one negative, don't do their "presentation". They tried to sell us a time share here, and they pushed pretty hard. Had I known what I was getting into, or had they told us it was a timeshare presentation I wouldn't have done it and wouldn't have wasted 3 hours of my vacation. All in all, a great place and would definitely come back.
Myself and a friend visited Cozumel for the Ironman 70.3 Triathlon in early-October 2016. We selected Secrets because my friend had previous experience with the brand.Our room was on the third floor, overlooking one of the pool areas and a pretty good ocean view. Since we spent substantial time dealing with race business, we didn't get to experience all of the daytime activities they had to offer. We did, however, get a chance to visit each of the restaurants on the property, as well as some on the neighboring sister property, Sunscapes. Each of the restaurants had a great view of the sea and the food, overall, was good, with the exception of the BBQ buffet at the Market Place restaurant. The rooftop Sky Bar was a nice treat, with a multitude of comfy seating arrangements to maximize the view. The staff at each location was on the ball and there was always an opportunity for a new drink. Our room was a King bed Jr. Suite. The only issue we had was that the AC was always set to freezing. The room was always cleaned and bedding turned down for us at night.We had a dive expedition on one day and the dive operators will pick guests up at the resort's dock.Note: this is a decent location if you're only looking to spend time at the resort or do some diving. It's not in close proximity to town, but it's a taxi ride away if you would like.
Room- At check in we were shown the location of our Oceanview Preferred Jr Suite Room on a printed map. I expressed concern about the location of the room, 1149, which was way in the back on the 4th floor. We were told if it wasn't to our satisfaction, we could look at a different room, which was located in the front of the same wing. We looked at the second room, but we barely got through the door before my wife turned us around due to the sewage smell. I felt like it was kind of a scam, but it worked on us and we obliged to the room with the "little bit of" Ocean View, determined to make the best of the stay. The room was immaculate with everything we needed, including a safe and a stocked refrigerator. The television had a couple offensive channels; we don't care to support that industry. The water pressure in the room was okay, just enough to run the wall-mount head and the overhead "rain" shower head, but the water temperature was very inconsistent and sometimes downright cold. We never got to use the free-standing tub because the water was cold when we wanted to use it. There was only one time we had to take a cold shower after swimming. The elevator only went to the 3rd floor, so you had to take stairs to the 4th floor. No biggie for us; we never used the elevator. Preferred- The "preferred" thing is a little confusing and we were never told how it worked. Our room was not located in the area of the preferred pool or preferred beach. The preferred pool area is in the middle of the smallish yellow individualized complexes. Same for the preferred beach. To the best of our knowledge, paying for preferred gets you access to the preferred beach which has nicer chairs and good service, including food orders if you feel like staying on the beach instead of going to a restaurant for lunch. Mariana (pronounced MarriAnna) was the preferred beach concierge. She was great! She went out of her way to take care of us and call us by name. Preferred gets you in the preferred pool, which was not crowded and had a swim-up bar. There was one more swim-up bar (manatee), but it was very crowded (not really our style) and not near the beach. We did not spend any time in the other pool near the beach (non-preferred?, lazy river style) though we walked by it several times a day going to and from our room. Not sure if they had poolside food/drink service there, but it never looked too crowded and was near Oceana's Bar. I think we would have survived just fine as lowly "non-preferred" guests. Food and Activities- The food was decent everywhere. Go to the sky bar at sunset (6) for a good view and good sushi. I had a great Duck Confit at Bordeaux. We ate often at Oceana, mostly because of the ocean view. Study the planner (called Sundial), placed in your room daily, for entertainment activities. The planner also showed what restaurants were open and at what time. The resort closed one restaurant per night during our stay, so beware. The fire-show on the beach was very, very good. Coupons- Upon check-in, the "bus-boy" showed us to the preferred lobby and actually encouraged us to go back to the main lobby after check-in to get our coupons. We chose to go sight-seeing instead. The next morning we had a note at our door to go to the lobby for coupons. Now, I was less interested. I got a bad vibe for how hard they were pushing these coupons. When I asked the lobby to call a taxi, I got a little dose of the coupon pitch. Basically, they give you small discounts on spa activities or select wine or Special Dinners on the beach or pier. I think it is just to encourage you to spend more money with them. We were never offered a tour or time-share. Probably because the salesman, who writes impressively well upside-down, knew I was not interested. Especially after he kept me too long and my taxi was taken!! Grrr!! Excursions- We booked a snorkel trip through the dive shop at the beach, instead of the lobby. The snorkeling tour was great for $34/person. I "free-dive" a little and was excited to see that a lady-guide was snapping lots of pictures. I was an easy sell a thumb-drive with loads of in-and-out of water pictures for $40. My favorite picture include, me swimming deep alongside a huge Black Grouper and lounging next to the rocks that spell "Cozumel" on the ocean floor. We also saw a turtle, starfish, Barracuda, and loads of other fish. It was my wife's first time snorkeling and she did great! I suggest you try your gear before you go on the boat. I asked for a better mask/snorkel, but they didn't have any available at the Secrets dive shop, so I went down to the dive shop in front of Sunscape and checked-out a better set from them. The normal, free, rental is only for 2 hours and the dive shop closes at 4, so if you want to snorkel after 4, bring your own gear. Maybe they would rent them to you for the length of your stay; I never asked. Snorkeling from the beach and around the pier is great as well, for beginners. The only excursion I took, outside of the resort, was a spearfishing trip, which I highly suggest, if you think you can handle the deep-diving. Oceana prepared my catch to order, after filling out a form with the restaurant "Capitan".Shops- The gift shops have about everything you would need, but it was very expensive. We needed bug spray, sunscreen, flip flops, etc. Also the ATM machine in one of the shops charged $17 in fees, (yes, pulling $120 cost $137). When we come back, we will shop at the airport while we wait for our departure flight. Tips- bring loads of $1 bills. I tipped every time we got service and it was much appreciated. The bills can be wet; no biggie. $1 or $2/ drink order and a few bucks/ meal seemed appropriate. We are already talking about going back to this resort.
secrets is great , restaurants have a good variety for you to choose from, the property is keep up very well, from the moment that you arrive every staff member that you come across greets you making you feel right at home, we were also their in april and was really shocked that different staff members greeted us like it was yesterday, in october. every one goes out of their way to make sure your stay is all it can be, looking forward to our next visit
Originally booked for the all ages resort next door, my reservation was upgraded to the adults only Secrets upon arrival. It was nice enough, with excellent service, but definitely not an active, party filled atmosphere. The service, particularly beach side and in room was excellent. The staff were friendly and fast. The ducks were always delicious and top shelf liquor was standard order. The food, and I tried almost all of the restaurants, was just ok. The best part of the food was the free room service at any time of day or night. The room was beautiful, the beach was accessible, and the resort was peaceful. I'd recommend for a couple looking to spend most of their holiday in their room.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Reservation-free gourmet dining
- Dinner and Lunch can be a la carte (dress code in effect)
- Unlimited premium and domestic brand beverages
- 24 hour dining at Coco Cafe
- 24 hour room service
- Hobie Cats
- Beach and pool volleyball
- Aqua aerobics
- Table tennis
- Daily activities & nightly entertainment
- Dance lessons
- Cooking classes
- 87 Suites
- 1 buffet and 3 a la carte restaurants (Seafood, Grill & French cuisine)
- Sushi bar and cafe
- 3 bars
- 2 pools, lazy river
- 3 hot tubs
- Water sports centre
- Scuba diving demos in pool
- Fitness centre
- Spa (fee)
- Massages (fee)
- Gift shop
- Salon (fee)
- Tour desk
- Safety deposit boxes
Junior suite includes:
- 1 king or 2 queen beds
- Private balcony
- Full bathroom
- 32" flat screen TV
- iPod player
- Mini-bar restocked daily with water, soft drinks and beer
- Hair dryer
- Bathrobes and slippers
- Alarm clock
- Iron/ironing board
- In-room safe
Swim-up suite has same as above with:
- 1 king bed
- Located on ground floor with direct access to the pool
- Ocean view
Solarium and private pool suite has same as above with:
- 1 king bed
- Located on 3rd floor with access to private solarium and built in lap pool
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Aura CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Carretera Costera Sur KM. 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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