Secrets Aura Cozumel
- What's Included
- All Inclusive Features
The Secrets Aura Cozumel is a fairly good resort. The fantastic staff are always available in taking requests and following up on any concerns. There is good variety with regards to buffet and a la carte items. However, not all restaurants are open daily. The ocean view rooms are OK (many travelers recommend not splurging extra for this feature). While the Secrets Aura is a good resort, there are a variety of others around the strip that offer the same service for better value.
We traveled October 9 through 12. The pros: The staff are fabulous. Their every response was "my pleasure." We were met at check-in with a cold wash cloth and a glass of champagne. When that ran out they quickly asked if we wanted something else to drink. Check-in was fast and efficient. We arrived early so our room wasn't ready and they walked us to lunch. We had a romantic beach dinner and Manuel was amazing. He was friendly and conversational when asked. He offered up champagne, after dinner drinks. He was delightful, offering to take lots of pictures for us. Carlos at the Skybar gave us and another couple a history lesson about Tequila. He was so welcoming every time we arrived. The beach service was attentive. The lovely lady who kept getting our drinks for us - her name escapes, me it was very long and started with a V...was very attentive!! The snorkeling just in inches of the water right off of the beachfront was amazing! We saw so many kinds of fish. People post so many complaints about the rocks on the beach, but that just makes the snorkeling so much better. We saw starfish and giant angels, etc. The bad news- the property is so old and outdated, that no amount of beautiful furniture can help. It's like putting lipstick on a pig. The property feels gross. I saw people cleaning everyday but it was still dirty-looking because of the age. We had to force open our door everyday. The smell everyone complains is about I found out is from the island's mangroves and no fault or control of the hotels in the area. It still smells bad, nonetheless. The pool grout was either black or green with algae or mold. The hot tub wasn't on 2 of the days we were there. Because the resort is so small, restaurants choices were slim. We were only there 4 nights and 2 of those nights the Sushi restaurant was closed. Our t.v. was teeny and had a white spot in the middle so watching was rough after a long day of fun. Window seals in our room were broken sold mold and dirt had gotten between them. the first night we had no hot water in the shower. We complained and it was fixed. We heard someone else complain at the front desk about the same thing and it seems to be another recurring theme of these reviews. Our jets in the tub didn't work. We complained about that but those were not fixed. We did sit through the timeshare, even though when you say that they call it something else. They admit they know that it's the "ugly duckling" of the brand. So why continue to operate it???? I will never go back and it's a shame because the staff are just amazing. It's not their fault the company isn't renovating quickly enough.
We were in the Yucatan for 2 weeks for our wedding then honeymoon. We like to travel without many plans so we can see what locals recommend. After leaving Ek Balam we drove to the ferry to take to Cozumel. We arrived at night and checked the reviews and prices on trip advisor. We originally booked at the Sunscape, but when we arrived there was a band playing that was ridiculously loud so we asked to upgrade to Secrets. From the moment we arrived everyone was wonderful. The hotel itself is well maintained and our room was large with a king bed overlooking the pool. Mini bar was always stocked and our service was great. The location on the island is fantastic. Close to town but close to the reefs and good snorkeling. Food was decent, much better than we expected. Overall we had a great end to our honeymoon.
We recently traveled to this resort from October 7th-14th for our honeymoon only after having to book last minute due to the storms in the Caribbean. I wish we would of had time to do more research. The stay did not live up to the Secrets name we heard from friends. We can start with arriving at the resort they make you feel great. We were in the preferred suites that gave us access to a few different areas and one was where you check in to your room at. Extremely welcoming and informative here. Right after check in they pitch the "welcome" breakfast that they have to tell you more about what is included at the resort. Told it was going to last about 45-60 minutes. We bit and did it. Horrible move it is a timeshare pitch that they will not listen to a word you say unless it is yea. The young lady was very nice but told us that the resort there in Cozumel was the worst property in the group of hotels. Came to understand that later on.The bar and cleaning staff at the hotel were great. Always had a smile and willing to help in any way. The staff at the sky bar were top notch as well in the VIP area. The cleaning staff stayed on top of room service and was prompt with any request.The beach itself is beautiful. Although going into the water can get a little tough since the water is full of rocks. Would highly suggest taking water shoes with you to maneuver around in the water.When it comes to the rooms that we stayed in and yes I said rooms. We were on the top floor in a preferred junior suite that had an amazing bathroom and a pretty large room. We were amazed when we first arrived and couldn't wait to spend the week there. The second night we heard it raining and sounded like it was inside. As we woke up in the morning the bathroom was completely flooded! I walked down and let the front desk know about the issue and they said that it would be addressed immediately. We decided to get away from the resort for the day while it was repaired. After coming back eight hours later we walked into a clean room that smelt of mildew with the ceiling still soaking wet and pieces chipping away. I walked back down and let the front desk know and was told that nothing was ever noted. He apologized and said that he would move us to another room. We obliged to move since it was right down the hall. The room had less of a view but it worked.Once moved from that room into the other one we were a bit frustrated but hey it's our honeymoon let's make the best of it. We being getting ready to go out a few days later and it started to rain once again. We were surprised to see that while watching tv the ceiling in our new room started leaking! At this point I was amazed that this must be normal for these rooms. Contacting the front desk they wanted to move us to another room for a night and after that would put us into a ocean front room for the remaining two days. We asked for it just to be fixed because a moving rooms two more times just wasn't an option. Once again came back to a clean room and wet ceiling. We just know going forward that we will not be going back to this resort for numerous reasons.
We were placed in the preferred area as the result of Mr Guzman’s intervention in a serious complaint we had made regarding a manager in the Sunscape. Firstly it was just lovely not being in a room with evident damp although by Sunday we both had the start of pneumonia and the doctor was consulted for one of us. We are both very keen to avoid antibiotics. So although our second week was spent in gracious surroundings, sadly we were too unwell to really enjoy anything other than the access to a nice bathroom with fixtures and fittings that worked.We both prefer garden view rooms because of the chance to see wildlife, and there were lots of little lizards to keep us entertained. Apart from the grackles in various stages of tails falling apart...there were various birds, vultures overhead and sometimes the pelicans flew past the beach.The preferred pool sadly was colonised by the privileged who seemed to be able to take up residence in the pool at 10am (bar opens) and rarely leave 6pm (bar closed). Hmmmm.The food. Well, lots of choice. One trip to the ?shack. Poor. Needs to think about why it’s there.Bordeaux: lovely staff. Very obliging. Sadly not french food as we understand it. We would love to see more chicken dishes on the menu. A decent house red. If I was paying large sums for wine...and I really enjoy a decent burgundy...I would want to know the vintages. Windows: lovely staff: Luis, Carina, William and Alfonso. Reliable breakfasts, reasonable choices at other meals although more chicken dishes would be appreciated by us. Clearly catering for big beef eaters is the mantra in Mexico. A shame.Nelly Baas is a treasure as is Jair in the Preferred Lounge. Nelly gave us access to the spa for our last four days, I think she hoped it might help our deteriorating pulmonary function. It did, and we were able to get some sleep at night. Until our last night trying out the Sky Bar and sushi when without warning, some kind of mozzie smoke bomb was triggered. Sadly I have always been sensitive to these chemicals so my chest rapidly deteriorated. I advised Nelly it might be sensible to warn guests of future plans re these kinds of strategies. I think she will discuss with senior mgt.Both Nelly Baas and Mr Guzman offered us an automatic upgrade should we ever return to Cozumel. Very kind and we may take them up on the offer because we have unfinished business here. Sandra only managed 2 dives before her pneumonia effectively ruled out diving. We did an evening with the turtle conservationists and a wonderful road trip to see Chichen Itza and Ek’ Balam with friends and Mayans Explorers (great company) before we became unwell. We had wanted to return to Coba, Tulum and see a bit more of Cozumel but health issues prevented that being possible.
very old and deteriored. the a/c unir is sooo old in the rooms that makes a lot of noise. the tvs and cable signal is weak and dated. Too bad that in 5 years of being Secrets, they have not updated enough to justify the price somebody pays. One of the meals came with a wrapping plastic 😱. if you go to Cozumel go to another hotel.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Reservation-free gourmet dining
- Dinner and Lunch can be a la carte (dress code in effect)
- Unlimited premium and domestic brand beverages
- 24 hour dining at Coco Cafe
- 24 hour room service
- Hobie Cats
- Beach and pool volleyball
- Aqua aerobics
- Table tennis
- Daily activities & nightly entertainment
- Dance lessons
- Cooking classes
- 87 Suites
- 1 buffet and 3 a la carte restaurants (Seafood, Grill & French cuisine)
- Sushi bar and cafe
- 3 bars
- 2 pools, lazy river
- 3 hot tubs
- Water sports centre
- Scuba diving demos in pool
- Fitness centre
- Spa (fee)
- Massages (fee)
- Gift shop
- Salon (fee)
- Tour desk
- Safety deposit boxes
Junior suite includes:
- 1 king or 2 queen beds
- Private balcony
- Full bathroom
- 32" flat screen TV
- iPod player
- Mini-bar restocked daily with water, soft drinks and beer
- Hair dryer
- Bathrobes and slippers
- Alarm clock
- Iron/ironing board
- In-room safe
Swim-up suite has same as above with:
- 1 king bed
- Located on ground floor with direct access to the pool
- Ocean view
Solarium and private pool suite has same as above with:
- 1 king bed
- Located on 3rd floor with access to private solarium and built in lap pool
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Aura CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Carretera Costera Sur KM. 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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