Secrets Aura Cozumel
- What's Included
- All Inclusive Features
The Secrets Aura Cozumel is a fairly good resort. The fantastic staff are always available in taking requests and following up on any concerns. There is good variety with regards to buffet and a la carte items. However, not all restaurants are open daily. The ocean view rooms are OK (many travelers recommend not splurging extra for this feature). While the Secrets Aura is a good resort, there are a variety of others around the strip that offer the same service for better value.
Over all a decent vacation for the price no real major complaints not a super exciting resort but we had fun food was average drinks were good the spa was very expensive the beach was very nice and well maintained pool was clean and refreshing I liked our room but the little wooden chairs were disappointing for something to relax on on our balcony
Just returned from a long weekend Jan 12-16. Most of the reviews are pretty spot on. We are owners of AMC/Secrets and this is the first time staying at the Aura Cozumel (been to Vallarta Bay, Maroma and Silversands (2)....Room in preferred bldg. 5 had a nice view and they worked hard on the AC and finally got it fixed 3 days into our trip...offered to move us but we loved the location and view and size of room...dinner at Bourdeax was the best...Porto Fino is on the Sunscape side and it wasn't up to the others....forget the breakfast buffet on that side as well...we were shocked that they were hosting and trying to sell the property and treating people to this meal....we wouldn't have joined if that was the presentation for us....beach is nice if you are a beach person and snorkeling by the pier is pretty...we scuba dive and loved our day on the reefs....staff was attentive but not over the top with service like the others....standouts for us was Marianna-our personal concierge, Rafael the swimup barmaster, and Eugenia the server with a smile around the pool....also kudos to Margarita that waited on us in the restaurant....Liked our time there and the length of stay was just right...don't know if I would have liked being there a week....too many limited options on meals....This resort seems in transition in that the swimout rooms are on the regular side and the preferred looks out over the gardens....limited rooms directly facing the ocean.....flight in and out was easy and Amstar is great for travel to and from the airport.....all is all a "good time was had by all."
When you arrive at the resort you will be greeted by the fantastic Front Desk Staff. They are amazing and in my opinion do not receive the recognition they deserve.This time we had the pleasure of being checked in by Paulina. We arrived about 3:30 pm. It had been a long day of traveling and we were tired, thirsty and hungry. Within minutes, Paulina had us seated, drink in one hand and a snack in the other. This young woman was professional, cheerful, and very friendly. She endeavors to do everything within her power to ensure that all guests have a wonderful experience at Secrets Aura. Thank you Paulina . You are a valuable team member and an asset to the resort. Looking forward to seeing you again on our next visit.
Overall we had a very nice vacation at the Secrets in Cozumel.The GoodOutstanding service at the pool and beach for beverages and food.Food was very good - with premium choices including steak and lobster.No wrist bands requiredNo reservations required for a la carte - plus we were a party of 6 and never had to wait.Rooftop bar - amazing for sunset views.Lots of variety for a la carte. Favourite - the French restaurant - where long pants are required for men.Snorkeling - right at the beach within 2 feet from shore.The pier - can view lots of fish from the dock - and many people feed the fish (i.e. cereal from the buffet)Smoothie bar and make to order omelettes at the Market Place buffet each morning. Also had bacon everyday and lots of fresh pastries.Went the extra mile and had an afternoon with drinks served from fresh coconuts and pineapples.Cooking classes - guacamoleCleanRobes in roomLarge shampoo, conditioner and body wash in showerNo kids - first time we have chosen an adult only resort and it was awesome. We leave our kids at home so it was nice to not have to listen to others.Able to dine at the hotel next to Secrets (SunScape)Hammock on each balconyTwo amazing tennis courts - and able to sign out tennis racquets and balls. Not a problem getting a court.The OKWe were not part of the Preferred Club, thus rooms were very basic. I brought an odour absorbing spray and it helped to take the smell of dampness out of the air.Bed was a bit hard - but ok.Buffet - very small, but food was good and freshLots of activity - picking up scuba divers frequentlyVery informal check in area - just 3 desks. No counter.The Not Great or Could be improvedThe preferred club had a private pool, lots of pool floating mats etc.. Felt a little snubbed by the two classes."Time share" - although we did not participate, everywhere you looked at breakfast and lunch - they were meeting with guests. Annoying for sure when you are there to relax.Would recommend wider side walks along the beach - difficult to pass people - especially at night when dressed up and with more formal footwear.Difficult to walk into the water - not a sandy beach but in return awesome snorkeling. Water shoes are a must.There was always a wait or line up at the buffet as you had to give your room number. Not sure whey they need a room number for a buffet - never had to do that before.Overall, we had a very relaxing vacation and met lots of nice people. They will remember our group as "the mini working there.
My husband and I visited Secrets Aura for the second time last August to celebrate our wedding anniversary. We had an amazing ten day stay! When we arrived, we were greeted with champagne and cool towels as our luggage was unloaded from our transportation (We always use private transportation from Amstar from airports to and from resorts. It may cost more than the typical shuttle but we have never been disappointed with their service and it is really nice to go straight to your resort rather than to make the rounds to resorts where others on your shuttle are staying). While waiting to check in we relaxed in the comfortable seating area overlooking the pool and ocean for about 10 minutes. Check-in was rapid and simple. Immediately after check in we were escorted to another desk area where we were informed of special offers for free massages or a romantic dinner on the beach in exchange for sitting through a resort presentation. Since we had engaged in the presentation on our last visit here (I would NEVER do it again-It is not worth the perks they offer in my opinion), we declined. We expected to be pressured to reconsider our decision when we said no, but the woman who was talking with us was very respectful of our decision and just said if we changed our minds to contact her so that she would get “credit” for talking us into it. We didn't change our minds and we never heard another word about it while we were there.We arrived at about 11 am, so our room wasn’t ready. We decided to wait for our room at the beach so we opened our luggage, grabbed our bathing suits (I always pack our bathing suits on top for easy access) and ran into the lobby bathrooms to change. We then visited our favorite bartender – Felipe in the bar at Windows - got drinks, wandered down to the beach and relaxed for a couple of hours.Around 3 pm (the regular check in time) our room was ready. We were accompanied to our beautiful room in the preferred area by a friendly porter who carried our luggage up the stairs and stayed to make sure that everything in the room was in order before wishing us a pleasant stay. The preferred room was amazing! A huge king sized bed with a large sitting area and incredible bathroom with open shower, soaking tub and enclosed toilet area. The balcony, with a small table and two chairs had an ocean view and overlooked the preferred pool. Everything was spotless, and remained so throughout our entire stay. Since we were there in August we were a bit worried that the room might not stay cool enough. We did run the air conditioning on the coolest setting at all times but it was able to keep up to the demand all week long. We love the restaurants at this resort. Although there are not as many choices as at other all-inclusive resorts that we have visited we did not get bored and every meal was absolutely delicious. We ate breakfast at the Market Café every morning. One of our favorite resort employees was Wendy the hostess. Each morning she greeted us with a huge smile and a Spanish lesson. She always made sure that we had a table in the outer deck area. Although the buffet-style breakfast is not as extensive as at some other all-inclusive resorts, we enjoyed our breakfast each day. We loved the juice, fresh fruit, omelets and fried eggs (cooked to order) as well as the unlimited mimosas! We don’t usually eat lunch because we eat a huge breakfast and want to be hungry for dinner, but we did split an order of fish tacos a couple of times at Oceana and they were great. Our favorite dinner restaurant is Bordeaux. The first night we were there we went there fairly late and were told that the wait was so long that we would not get a table before closing time! That had never happened to us at any resort before! We decided to head over to the SunScape to try the Mexican restaurant. There was a wait there too, but it was only about 30 minutes and well worth it! The food was amazing! The next night we went to Bordeaux and the wait was much shorter. Service and food were amazing – as usual. We visited the Mexican restaurant one more time, Bourdeaux a total of three times, Windows twice and Oceana twice. We did not visit the Sushi restaurant or the buffet restaurant for dinner. We did think the food at the beach barbecue was over-rated, and ended up at Windows for dinner despite having planned to eat at the buffet. Windows bar is our favorite (because Felipe the bartender there is the best), but the view from the Sky Bar in the late afternoon is amazing. Make sure that you go to the Sky Bar at least once to watch the sunset – very romantic!Although we had access to the preferred pool we only spent a little time there. We like the pool closest to the beach. It is generally very quiet and the proximity to the ocean makes it a relaxing place to spend the day. The last time we were here we noticed that there were not an abundance of pool floats and some guests hoard them for the entire day, so this time we brought cheap inflatable floats with us and we were glad that we did. If you like to float around and don’t want to get to the pool at 7 am to claim a float I would recommend bringing your own. The water at the beach is calm, clear and warm. Water shoes are necessary to avoid cutting your feet on the sharp coral in the ocean. The long dock is convenient for guests taking water-based excursions for fishing, snorkeling and diving. Drink service on the beach and at the pool was very good, but we usually end up going to the bar in Windows for drinks because Felipe is an amazing bartender. He is very friendly, hardworking and makes THE BEST drinks! We ordered chicken wings and nachos at the pool a couple of times. It took quite a while to get them, but they were very good.If you can tear yourself away from the pool and beach I would recommend a 90 minute deep tissue massage at the spa. On our first visit we had a couples massage. It was amazing. Because my husband is not a huge fan of massages in general he opted out this trip so I had two! I wish I could remember the name of the masseuse. I’m sure they are all excellent, but I was pampered and wish I could recommend her to others.I would also recommend arranging for a photo shoot with the Adventure Photo company (located in the area of the shops at the SunScape). Because we travel each year for your anniversary we try to commemorate each trip with a professional photo. This year we had a friendly, creative and incredibly enthusiastic photographer (I can’t remember his name). He spent over an hour with us and took photos of us all over the resort. Two days later we viewed the photos and chose several that we loved. For about $150.00 he saved the photos to a CD so that we could print them when we returned home – well worth it!I have two final recommendations for those planning to visit this resort - please tip generously and bring lots of sunscreen. The employees here work incredibly long hours and work very hard to please all of the guests. We never encountered anyone who was not friendly and who did not bend over backward to do whatever necessary. We know they don't earn much so we try to be generous with our tips, and we try to tip those who generally do not get tips (the cook at the grill at the Market Café, the groundskeepers,,,). Also, you will go through a great deal of sunscreen while you are here. If you run out, you can get it in one of the resort shops, but you will pay dearly for it. Pack several and don't risk it. We are getting ready to return to Secrets Aura in a few weeks. This time we are bringing our adult children with us. We are very excited to share this beautiful relaxing paradise with our family! We can’t wait!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Reservation-free gourmet dining
- Dinner and Lunch can be a la carte (dress code in effect)
- Unlimited premium and domestic brand beverages
- 24 hour dining at Coco Cafe
- 24 hour room service
- Hobie Cats
- Beach and pool volleyball
- Aqua aerobics
- Table tennis
- Daily activities & nightly entertainment
- Dance lessons
- Cooking classes
- 87 Suites
- 1 buffet and 3 a la carte restaurants (Seafood, Grill & French cuisine)
- Sushi bar and cafe
- 3 bars
- 2 pools, lazy river
- 3 hot tubs
- Water sports centre
- Scuba diving demos in pool
- Fitness centre
- Spa (fee)
- Massages (fee)
- Gift shop
- Salon (fee)
- Tour desk
- Safety deposit boxes
Junior suite includes:
- 1 king or 2 queen beds
- Private balcony
- Full bathroom
- 32" flat screen TV
- iPod player
- Mini-bar restocked daily with water, soft drinks and beer
- Hair dryer
- Bathrobes and slippers
- Alarm clock
- Iron/ironing board
- In-room safe
Swim-up suite has same as above with:
- 1 king bed
- Located on ground floor with direct access to the pool
- Ocean view
Solarium and private pool suite has same as above with:
- 1 king bed
- Located on 3rd floor with access to private solarium and built in lap pool
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Aura CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Carretera Costera Sur KM. 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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