Secrets Aura Cozumel
- What's Included
- All Inclusive Features
The Secrets Aura Cozumel is a fairly good resort. The fantastic staff are always available in taking requests and following up on any concerns. There is good variety with regards to buffet and a la carte items. However, not all restaurants are open daily. The ocean view rooms are OK (many travelers recommend not splurging extra for this feature). While the Secrets Aura is a good resort, there are a variety of others around the strip that offer the same service for better value.
We are near the end of our stay at Secrets Aura, Cozumel, Mexico.We had a good, but not great vacation. Some of it was not the fault of Secrets (e.g. bad weather) but some of it was (e.g. facilities not maintained to optimal condition).Check-in went smoothly, but the restroom off of the main lobby (and some others around the property) were not especially clean and sanitary. We found loose seats, dirty seats, round seats on elongated bowls; that sort of thing. I think it is important for a hotel, especially off of the main lobby to provide a nice neat and sanitary toilet facility.Our room is an economy "pool view junior suite" (or something like that). We are a bit of a walk from the beach and most restaurants, but that is not a problem for us. It is what we chose in exchange for a good price and the grounds are very pleasant for walking, once you find your way around.The bed (king) is VERY soft; not easy to sit on the edge. It feels like there is a mattress topper on it to extend its life. The springs appear to be “shot” and it is a bit lumpy.The bathroom is spacious and nice, but there is no tub (not a problem for us). The shower is large, but only partially enclosed on one side by a glass wall. It does NOT do a good job of keeping water off of the bathroom floor. The wall is not long enough, and there are leaks where the glass wall joins the shower "wet wall", so the floor is always flooded when someone takes a shower; no matter how carefully.The main room is large and well appointed; TV, fridge, coffee maker, good internet connection, good lighting and climate control, nice balcony (although there is no view through the palm trees).The maid service has been very friendly and responsive to our requests, but they did not always provide sufficient towels, wash cloths, bath mats and tissue without needing further prompts.The food service facilities were similarly "good" but not "great" (or even VERY good, in most cases). There was something unusual in the taste of many of the tropical drinks that both of us noticed. They seemed to have an after taste of artificial sweetener that was not pleasant. I could not enjoy my favorite "pina colada" and stuck mostly with coke or other less exotic drinks.Another odd feature was that the drink never came with a straw, and the table setting almost never came with a spoon. It was like they have an aversion to amenities that start with "s". (Odder still for a resort whose name starts with"S"). A straw is a very handy thing to have in a drink. It allows continuous stirring and is more sanitary than drinking from the rim.The hotel deserves big credit for their “no reservations” policy in the restaurants. At peak hours there was occasionally a wait, but it did not deter at all from the quality of our stay.They also deserve big credit for the towel and chair reservation policy (if not the practice) where chairs cannot be reserved beyond 30 minutes if left unattended. This has been a major annoyance at other resorts. The free availability of fresh towels was also a pleasure (once I figured out that they were inside the box, if not displayed prominently on top).We booked a SCUBA trip with Dive House, even before our arrival, for the first full day of our stay. It was well that we did because on the third day and all days after, the harbor was closed due to rough weather. It was a major disappointment for us, but hard to blame anyone for it.We had seen the weather forecast before our arrival, so we knew it might turn bad later in our stay. It is hard to know what to expect when you book months in advance, but this second week in January might be more prone to bad weather than other times of the year.Dive House was VERY easy to work with and very professional. Contrary to what we read in other reviews, we had a small group on our 2-tank 1:00 PM dive. In fact, we would have had just two of us on the dive, and not need a special dive master (because of our limited certification), if two other divers had not signed up on the day of the dive. The diving was quite excellent, even with our 40 ft maximum depth (more or less) limitation. Dive House may not have been the cheapest option, but they are convenient, easy to work with and we felt very safe on the dive.One last item on the sales pitch-We sat through the AMResorts breakfast sales pitch for their “travel club” (emphatically not a “time share”). It was promoted as a 1.5 hour presentation with no obligation and it saved us $150 toward the diving trip. But make no mistake, it is a pressure sales pitch and we needed to be very firm to get out in about 2 hours. They were not “unpleasant” but they are skilled sales people and can dominate the interaction if you let them.We enjoyed our stay. The staff was attentive, friendly and polite.We tipped regularly, but only a dollar or two here and there.For the price it was a good deal;...but this is not Sandals, or even RIU Palace (our other favorite “all inclusives”) so we do not evaluate it according to those standards.
Very tired, outdated resort in need of a major update in the area we had our room. Not close to a 5 star, 3.5-4 at best. The evening meals were great at the a la cartes' but the food at buffets was not, lukewarm at best. No 24 hr bar or food (24 hr room service for food) unless you go to Sunscapes resort next door.We will not return.
First off - weather was not good - no ones fault - but high winds closed the marina so we only dove 2 days of five booked with private dive company Scuba Tony (excellent).Secrets - first impression was underwhelming - the curb appeal is “not fancy” but - people friendly - good service. We have been to Cozumel before so we know how to bypass the timeshare folks at airport and we choose not to get the VIP presentation/coupons/vacation club sales pitch.- something lots of people complain about. We had a pool view junior suite which I assume is the lower end of offerings- but - comfortable bed - clean - excellent wifi- A/C.Had issue with toilet - float would stick and keep running - used resort app to report it - was fixed within hours! Only other complaint was hot water in shower is “Iffy” depending on time of day.Food - as good as we have ever experienced at the Bordeax restaurant- al a carte and you can go every night. Where else can you go to an all inclusive and get Filet Mignon or rack of lamb every night! Buffet breakfast was good as well. Having 3 al a carte restaurants and a sushi bar with no limits and no reservations is nice. If you eat early I.e.6 pm you won’t have to wait - later may lead to a line up. This is a small resort 238 people - lots of place to sunbathe - long beach - seating by pools - everything’s clean and well groomed.All-in-all - a good experience.We would definitely stay here again.
This was my 3rd trip to Mexico (each visit a different area). We traveled with a group of 16 friends. This is a very nice adult only all inclusive. This was my first Secrets resort, but I have stayed in sister resorts (Now & Dreams). The layout of this property was a little confusing at first. ~Check in was quick and efficient, given we arrived together and consumed 8 rooms, sometimes this is a timely process. Upon arrival we were given a glass of champagne and a floral scented towel. Our bags were delivered promptly to the rooms.~Rooms: Most of our group had the swim out junior suites near the waterslides/activity pool. The rooms were sufficient and provided bathrobes and slippers. Our fridge was stocked daily with beer, water and soda. Room service was quick. The room service menu had more options than I've come used to at all inclusive resorts, however, the night I tried to order a pizza, they didn't have any. Our housekeeper, Martha, did a great job making up our room each morning. If you are from the US, you are used to Cold water on the left and Hot water on the right; our room was opposite, I didn't really ask the rest of the group if they experienced this, but we did often times let the shower water run for a few minutes before showering to get up to a decent temp. ~ Swim up bar: Isaias was absolutely fantastic! By the second day (our first full day) he knew me by name, as well as some of the others from our group. He was always singing, laughing and joking. He is a gem! Most days there was music playing around the pool, if there wasn't and you asked, the staff was happy to turn it on/up. Most days there was volleyball at the activity pool. On Friday's they have a foam party. ~ Ocean: The water is somewhat tricky to maneuver without water shoes, however, it is possible. The snorkeling at this resort was amazing! We went on a snorkeling excursion and I believe we may have seen the same amount of fish in front of the resort, if not more. The closer you are to the pier, the more fish we found.~ Restaurants: I do agree with previous reviews, the portions are small, but having access to food 24/7, by dinner time, we really weren't all that hungry anyway. The food is consistent with all inclusive resorts. The house wine is decent, not top of the line, but not terrible. With a large group, often times, resorts have a hard time accommodating everyone together, we didn't struggle with this. Most times we were right next to each other at two tables (8 people per table). The staff would work quickly to accommodate us and were always stellar. ~ Currency Exchange: We were advised by our Olympus tour rep. to pay taxi drivers in Pesos. We found they use calculators to do the conversion anyway, so after the first time, we didn't bother changing currency. Do Not expect to change currency near the ferry if you do not have your physical passport with you, they will not accept a photo copy. The hotel lobby did our exchange for us (hotel exchange 15/1; downtown exchange 18/1), and we just used USD for the remainder of the trip. ~ Dune Buggy Rentals: We decided to go downtown and rent dune buggies. We told the taxi driver what we wanted to do and he bypassed about 3 rental places and took us down this back road, probably to his cousins rental place! It was a little shady! To do it again, I would probably rent from the Olympus rep. Exploring the island and going to the local(s) spots was the best part. Did this resort have some hiccups, sure. But don't they all? Overall it was a great trip. I'm sure we will return in a few years, for now, there are many other Caribbean islands to visit.
The resort is nice and quiet. The staff is very friendly and helpful. The grounds are well kept and the rooms are inviting. I would definitely go back again since there is so much to see on the island.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Reservation-free gourmet dining
- Dinner and Lunch can be a la carte (dress code in effect)
- Unlimited premium and domestic brand beverages
- 24 hour dining at Coco Cafe
- 24 hour room service
- Hobie Cats
- Beach and pool volleyball
- Aqua aerobics
- Table tennis
- Daily activities & nightly entertainment
- Dance lessons
- Cooking classes
- 87 Suites
- 1 buffet and 3 a la carte restaurants (Seafood, Grill & French cuisine)
- Sushi bar and cafe
- 3 bars
- 2 pools, lazy river
- 3 hot tubs
- Water sports centre
- Scuba diving demos in pool
- Fitness centre
- Spa (fee)
- Massages (fee)
- Gift shop
- Salon (fee)
- Tour desk
- Safety deposit boxes
Junior suite includes:
- 1 king or 2 queen beds
- Private balcony
- Full bathroom
- 32" flat screen TV
- iPod player
- Mini-bar restocked daily with water, soft drinks and beer
- Hair dryer
- Bathrobes and slippers
- Alarm clock
- Iron/ironing board
- In-room safe
Swim-up suite has same as above with:
- 1 king bed
- Located on ground floor with direct access to the pool
- Ocean view
Solarium and private pool suite has same as above with:
- 1 king bed
- Located on 3rd floor with access to private solarium and built in lap pool
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Aura CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Carretera Costera Sur KM. 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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