Sunscape Sabor Cozumel
- What's Included
- All Inclusive Features
The Sunscape is an amazing hotel that offers great value. The resort offers various different amenities and has amazing and knowledgeable staff. The dive locations around this area is unlike any other. For those looking for a vacation where they spend more days out and about should stay here.
(Chapter I) My wife and I originally booked our stay 4 Nov-8 Nov and Pablo at front desk made sure all of our needs were met. Special mention goes out to Juan Carlos, el Fuerte, with our luggage; Laura at Portofino breakfast with her forever smile, plus Justo, Victor and Antonio for their great service (at a breakfast buffet!); Frankie at El Patio with his dessert especial; and Darwin & team were there to make sure our mini fridge was stocked daily. I had stayed here 2 years ago and this time (first time for my wife), the food at all the restaurants were MUCH improved such that, my wife's expectations of the food were more than exceeded. Throughout our stay, Pablo (front desk) went out of his way to make us feel like such VIP guests, we extended our stay through 11 Nov. (Chapter II) We loved our stay so much (from our room, the staff, to the beautiful views and sunsets, beach, restaurants and all the amenities), on our originally scheduled departure day, we decided to extended our stay for a few more days. Much of our enjoyment was thanks to all the staff and Pablo at front desk, with the attention he put into making our stay extra special. Just like 2 years ago when I stayed here, if Pablo wasn't available, Karina was there to make sure our needs were met. Side note: the hot water was out resort-wide for a few hours one day and some irate guy took it out on Karina at Front Desk; Karina remained professional and gracious throughout this guy's rant. Dude, get a drink, enjoy the beautiful view, the hot water was back on in no time! In addition to the staff previously mentioned, Vivas at the dinner buffet (Portofino) was such a pleasant surprise, we forgot we were at a buffet! Thanks again Pablo, Karina and all the staff for an AWESOME stay. My wife and I will be back.
The resort is a decent place. Not great, not awful. Room was tired and needed a good cleaning. Surface clean, but fan had a significant build up on it. Also some mold in bathroom. Public areas including bathrooms were very clean and maintained during the day. Food and drinks, again were okay. There are a lot of renovations going n, so the restaurant schedule was somewhat flexible. Pools, beach, and entertainment staff were great. Most of the people working there were great and went out of their way to be friendly and helpful. I would call this a good value at its price point, if you want the 5 star experience, spend the dollars and get it. For its price, this resort was appropriate. He kids program did look fantastic, and the on site dive operation and beach recreation operations were first rate.
My friends and I stayed here for 4 days below is what we decided was helpful. We stayed in room 2021, it was a great location. However it wasn't beach front but 15 step away from the beach and around the corner from the pool plus 2 restaurants. We quickly found out Breakfast at portofino was a must. Most options and best food. Dinner at el patio was super cool, lots of table side fire entertainment. Sea Side was decent for a quick bite.Trattoria was gross-we actually took two bites and then went to Sea Side for second dinner. Rent paddle board, kayaks and other gear for free right on the beach. Use a insulated cup for your drinks, they won’t melt as quickly. Also it’s ok to ask for top shelf. Play the games with the staff, we won some pretty cool things playing bingo. Everyone was incredibly nice and helpful. Even the guys trying to sell you the time share deals. Internet isn't free unless in the lobby which was spotty service. The spa was amazing, the hydro therapy is a must for a crazy unique experience. It came with the fish therapy.
Hotel going through updates. Sometimes things do not go as you would expectYou have access to restaurants at Secrets next door. the French restaurant called Bordeaux is wonderful. Special praise to: Luis Alfredo, Fabian and to chef Adrian.Food was great Bananas Foster was outstanding
They did not have unit that we booked available. They searched for quite a while and finally upgraded our unit to get a king size bed.No elevators! Sound insulation between rooms was very poor.Shower floor very slick. Fell and injured hip and ribs.After being moved twice to upgraded units, the air conditioner in the last one did not blow cold air. Only the fan worked. It was about 24 hours before they resolved the problem.One of the premium restaurants that was advertised, did not exist, and the staff checking us in was not even aware of it!Alcohol drinks were extremely weak. Very few drink options for diabetics.Snorkeling excursion was a rip-off and no refund offered.Every public bathroom smelled bad.Too much boat traffic close to beach making for rough water and poor swimming/snorkeling.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily plus snacks
- 24 hour food and beverage access
- Unlimited beverages and top-shelf spirits
- Daily refreshed mini bar
- Aqua aerobics
- Hobie cats
- Beach & pool volleyball
- Table tennis
- Games room
- Explorer's Club for Kids ages 3 to 12
- Daily activities
- Nightly entertainment
- Entrance to Disco, drinks included
- 330 Rooms
- 1 Buffet and 3 a la Carte restaurants
- Seaside Grill
- 1 Snack Bar
- 3 Bars
- 3 Pools
- Fitness Centre
- Spa (fee)
- Tennis courts
- PADI/Dive Centre (fee)
- Golf (fee) (nearby)
- Conference facilities (fee)
- Concierge Desk
- WiFi (fees may apply)
- 1 king or 2 double beds
- Ceiling fan
- Satellite TV
- In-room safe (fee)
- Full bathroom
- Hair dryer
- Coffee maker
- Mini bar, stocked daily
- Balcony or terrace w/garden or pool view
- Max occupancy 3 adults
Resort Location Map
Sunscape Sabor CozumelCozumel,Mexico
- Hotel Contacts
- Extra Info
Carretera Costera Sur Km 12.9 Zona Hotelera Sur, Cozumel 77600 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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