- What's Included
This is a budget hotel. It is much better to stay at the Las Brisas or Barcelo Huatulco in Tangolunda Bay if you can afford it. If you are looking for a budget hotel this is not a bad choice. It is located in Santa Cruz Bay where the cruise ships dock. There is lots of shopping and restaurants around.
There were lots of things we liked here- location, friendly staff and clean premises, but it's doubtful we would return.Prior to arrival, we had emailed the hotel asking for a ground floor room. We got an email saying one had been blocked out for our use. I was impressed. At check in, we were given a room on the fourth floor directly above the construction noise in the dining room. That went on until 10 p.m. one night.The rooms were a good size, but we really missed having an in room fridge and a balcony big enough to sit on.The food was very Mexican and due to the dining room being closed, service in the convention room was off-putting. My husband and I had to sit alone at a table set for 9 or ten people. Food was never made to order and never hot. Several times we walked across the road to the Holiday Inn Starbucks in search of a hot coffee. Unlike other resorts there was no cappuccino machine available in the bar area. Would have liked that.As far as the Beach Club goes, the red flag is up every day. We took taxis almost daily to the more swimmable beaches, as beach time is the reason we came to Mexico.On our first visit to the club, I asked for a menu and was told to eat at the buffet. Did not see one the whole time we were there. Hot dogs, burgers and spaghetti most days.We really enjoyed watching the Mexican families around the pool and the staff was the nicest we have ever seen at a resort, so all in all it was a good stay..
We just returned from staying at the Hotel Castillo and for the most part it was a good experience. We had room 202, with a large balcony overlooking the street which was nice because we could enjoy an early morning coffee(we brought our own supplies and water heater) on it. We were able to "people watch" as the town came to life. The only downside, which you needed during the heat of the day, was the umbrellas which did not function well. Some of the room furniture, especially the dresser could be updated.The maid service was excellent.The main restaurant was closed for construction and they used the convention hall for meals which took away from the atmosphere.The selection for meals was not great and although we realize we are in Mexico, a few options to suit the Canadian tastes along with the local food would have been nice. The wine was not very good.Raquel and Alberto did an excellent job looking after us.Shows that were put on in the convention hall were very good.In the lobby bar Gloria and Dulce, did a very good job. The one night they had entertainment was excellent, more nights like that would have been appreciated. The beach club was the best part with a shuttle service provided. The best meals we had were there, which included a buffet and a small menu which you could pick from. One of the best employees we met was at the beach club.Manelo's( I hope a spelled that right) approach to customer service was to perfection. If other employees wanted to supplement their salary with "tips" they could learn from him.We realize this is not a 5* resort but it gives you a small taste of Mexico. If you want to stay in a 5* hotel and not have a clue of which country you are in, than this is not the place for you.With everything considered this was a positive visit.
This was our 6th time to Huatulco and 3rd time at the Castillo.The hotel serves its target market well: clean rooms, decent to good food and extremely friendly helpful staff.....all at a reasonable price.During our stay, the hotel was very busy due to a Mexican holiday but while sometimes chaotic, it added to the appeal.If you want to holiday with over imbibing Canadians, stay at a hotel with no Mexican flavour and get up at 6:30 am to save a chair....stay in Tangolunda.If those 3 things hold no appeal, the Castillo Huatulco is a very nice option. Its by no means perfect but it, for us at least, hits the necessary buttons.We will be back.Thank you to all the staff for helping make our holiday a good one.Rick y Kim
We came back to this little hotel Mar 16-26/17.... This was our second visit... I must say that the staff at this hotel is amazing and so very friendly... they can't do enough for you..Federico, Raquel, Asael, Humberto, Diana(at the beach club), Ricardo... I'm sure a missed a few wonderful people... We had requested the same room as our first visit and were accommodated with no problem, as I had emailed earlier... Thank you....The food this year was however disappointing... It was geared more to the Mexican clientele...The owner, who now lives at the resort appears to be expanding with an additional 40 rooms, and many more tourists from Mexico City are arriving... good for hotel business, but it has affected the hotel quaintness,among other things.....During our stay, many tourists arrived from Mexico City, due to a stat holiday and from the time these travellers arrived the hotel became a crazy circus of extreme yelling, and rudeness...At the beach club, some of us Canadians were crowded out of our loungers, the screaming in the pool was deafening at times , and not always from the kids, but the adults. My husband who wears hearing aids(at a young age, had to take his out because of the extreme noise. and even with them out he still found it crazy... They would but in line for meals , not even a second thought at taking your chairs at dinner time, whether it be the hotel or beach club, cut in front of you at the bars etc...Small children were left unattended at times to just simply run around... I understood that the lobby was a "no smoking zone" and that went out the window... not enforced...At one point, a woman was yelling from the balcony to friends instead of coming downstairs to speak to them... CRAZY!!!This year the hotel had more entertainment which was great, .. but, however, when some of us went to the bar to get our drinks(& 1 person would stay at our table), we had our chairs taken, even though we said no, as we were using them... This ignorant behaviour is not acceptable.. and this is were mgmt. & staff need to step in during these times that I have stated here. As much as we love this resort, and will be returning to Huatulco next 2018.. I'm not sure that it will be here... and for that I am sad.... I am hoping that mgmt. can address these issues... ..
We first visited the Castillo in March 2013, when we stayed for 3 weeks.We have been traveling to various coastal resort areas in Mexico since 1984; it has always been our preference to stay at smaller hotels/resorts, that are typically Mexican, where the people & staff are generally friendly & the staff go above & beyond what one expects. So, we fell in love with the Castillo, the Huatulco area, & the people we have met along the way. The still good: the staff --shout outs to Raquel,Frederico, Manolo,Jimny --are the bomb, the beach club at playa Chahue is outstanding, the location in Santa Cruz allows those of us who like to get out & wander off resort lots of opportunity to do so, the weather, hot & sunny everyday , is what we dream of when we plan are escape from winter.The bad: the owner, who now lives on site in a large suite on the 4th floor, completed about 2 years ago, seems to be expansion minded(the hotel is in the process of adding 40 more rooms) & has apparently been successful in bringing in more guests, especially from Mexico City. Good for the hotel, but not so good for other guests, as the pool at the beach club was a sea of people most afternoons, & loungers & chairs became pitifully inadequate at the beach & pool areas of the beach club nearly everyday. AND, as many have already mentioned, numerous loungers were cracked & filthy dirty. So, the hotel is expanding & bringing in more guests, but can't seem to supply enough beach equipment, something that EVERY guest will use? The lobby bar: this area is not air conditioned , as is typical. Problem: in Huatulco, it is usually very breezy during the day, but around sundown, the wind dies, but the temp is still 83F. There are ceiling fans in the lobby/bar, but more often than not, they have not been turned on; furthermore, 2 ceiling fans had been removed with just the long extension poles remaining. Bottom line: increase the # of ceiling fans in the lobby/lobby bar & turn them ON at sundown! See the recently built Holiday Inn Lobby (no ac) but lots of OPERATING ceiling fans! Also , expand the pitifully small bar in the lobby to double the current size, so there is room for more than 1 bartender during the peak late afternoon / evening hours; the current bar was mobbed daily during these times, often with 20 plus people waiting for service. Lobby bar furniture also in need of serious upgrade!The dinner buffet: No, we don't expect 5 star dining from any all inclusive, but , in the past, the quality of the offerings were much better; no sure what happened--new cook? Cost cutting? There used to be an Italian night with to die for lasagna & pizza--what happened? And chicken Kiev? This is the first time in 5 years that we were really disappointed in the evening food offerings.Bottom line: Yes, we still love Huatulco, yes we realize Huatulco is becoming more popular among Mexicans & North Americans, meaning more crowded, but that doesn't mean that the Castillo can't address some very simple basic shortcomings, especially with the expansion underway. We will return to Huatulco, but the Castillo will no longer be our first choice.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 113 rooms in two 4-storey buildings
- 2 buffet restaurants (Mexican, International)
- 2 bars including Beach bar, Lobby bar
- 2 outdoor pools
- Meeting facilities (fee)
- Internet service (fee)
- Shopping nearby
Hotel Rooms include:
- 1 king or 2 double beds
- Satellite TV
- Internet access
- In-room safe
- Full bathroom
- Max occ 4, up to 3 adults
Kids Stay Free - Children 0-6 stay and eat free when sharing a room with 2 adults. Children 7-12 pay child rates when sharing with 2 adults. Maximum 2 children.
For the Kids - Kid's section of main pool, Playground and Games room.
Honeymoon Bonus - Receive special room decorations with natural flowers, bottle of wine in room on arrival or during dinner, one special dinner for two (request upon arrival). Request at time of booking. Marriage Certificate required upon arrival.
Weddings - Packages are available. Please inquire for details.
Golf Bonus - Clients receive a 20% discount off of green fees and complimentary transportation from the hotel to the golf course. Book and Pay locally.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Blvd Santa Cruz 303 Bahia de Santa Cuz, Huatulco 70989 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.