- What's Included
This is a budget hotel. It is much better to stay at the Las Brisas or Barcelo Huatulco in Tangolunda Bay if you can afford it. If you are looking for a budget hotel this is not a bad choice. It is located in Santa Cruz Bay where the cruise ships dock. There is lots of shopping and restaurants around.
I rented the the Jr Suite 5/15-5/18/2017.The Positives Very Clean, Very Friendly Helpful staff. The Club Playa was well looked after and very clean.The Negatives, WiFi was poor couldn't use it in our room, The only access to an outlet by the bed was behind the mattresses which made it hard to charge anything, the other outlets were all behind the dresses holding the TV again very difficult to access. The Staircase up to the second floor of the suite was very awkward to use the kids however had no problem with it. They give you 4 bottles of water the first day but they never give you anymore thought that was weird. Club Playa beach had some very strong riptides while I was there so the kids were not able to take advantage of the ocean We did go to the Main beach later and there was no problems there.If you are traveling with teens and want privacy I would recommend getting two different suites this one is not that suite.I would also recommend if you are looking at doing any snorkeling or fishing tours go to the marina it is a very short walk and you can find some great values. We took a short trip on the Small Froggy with Jorge and it was one of the best excursions I have been on in Mexico. They took us out showed us the beaches and cliffs Trolling for fish and we Caught two huge Tuna. Then because one of the kids was getting seasick they took us to a beach were we spent over an hour Snorkeling over this beautiful reef then took us into a cave in the cove. The food however was a little overpriced on the beach.Another tip if you go by the Chedraui there are street cooks that make great Tamales and Tacos if you don't mind eating with the Locals and they are dirt cheap and delicious best tamales I had.Overall It is not a bad hotel for the price of the suites it is worth it.
I returned to the Castillo for a little solo R&R after a tough winter. I was concerned because I had read that they were renovating but hoped for the best. The renos seemed to be finished by the time I got there; the hotel was quiet and seemed unchanged. I enjoyed the new 'tourist walk' to town and found the staff friendly and helpful as always. Some people reported being troubled by the boisterous Mexican families that frequent the hotel and beach club; I can only say I don't get it. Maybe they'd be better off at the Holiday Inn across the street. (Better coffee at the Starbucks franchise there, though). I experienced a minor health 'incident' at the hotel (nothing to do with the Castillo) and despite the wide language barrier, the staff couldn't have been more concerned and caring. Full marks. So if you're looking for a resort type hotel, this isn't it; if you want a basic clean and friendly place with a great beach club, this might be the place. Hualtulco is changing fast, though, I doubt it will be the same 'undiscovered ' (relatively speaking) jewel that it is now for very much longer. Get it while you can.
This little Mexican hotel had very clean and simple rooms. Not luxurious but I will definitely return because of the friendly service, best location and popular beach club. Walking distance to the town, beach and fun restaurants. The food was mostly buffet style but I ordered off the menu every day for lunch at the beach club. Enough choice at every meal. Entertainment was plentiful. Best night was the beach party night with dinner on the beach. Most of the staff spoke very little english.
There were lots of things we liked here- location, friendly staff and clean premises, but it's doubtful we would return.Prior to arrival, we had emailed the hotel asking for a ground floor room. We got an email saying one had been blocked out for our use. I was impressed. At check in, we were given a room on the fourth floor directly above the construction noise in the dining room. That went on until 10 p.m. one night.The rooms were a good size, but we really missed having an in room fridge and a balcony big enough to sit on.The food was very Mexican and due to the dining room being closed, service in the convention room was off-putting. My husband and I had to sit alone at a table set for 9 or ten people. Food was never made to order and never hot. Several times we walked across the road to the Holiday Inn Starbucks in search of a hot coffee. Unlike other resorts there was no cappuccino machine available in the bar area. Would have liked that.As far as the Beach Club goes, the red flag is up every day. We took taxis almost daily to the more swimmable beaches, as beach time is the reason we came to Mexico.On our first visit to the club, I asked for a menu and was told to eat at the buffet. Did not see one the whole time we were there. Hot dogs, burgers and spaghetti most days.We really enjoyed watching the Mexican families around the pool and the staff was the nicest we have ever seen at a resort, so all in all it was a good stay..
We just returned from staying at the Hotel Castillo and for the most part it was a good experience. We had room 202, with a large balcony overlooking the street which was nice because we could enjoy an early morning coffee(we brought our own supplies and water heater) on it. We were able to "people watch" as the town came to life. The only downside, which you needed during the heat of the day, was the umbrellas which did not function well. Some of the room furniture, especially the dresser could be updated.The maid service was excellent.The main restaurant was closed for construction and they used the convention hall for meals which took away from the atmosphere.The selection for meals was not great and although we realize we are in Mexico, a few options to suit the Canadian tastes along with the local food would have been nice. The wine was not very good.Raquel and Alberto did an excellent job looking after us.Shows that were put on in the convention hall were very good.In the lobby bar Gloria and Dulce, did a very good job. The one night they had entertainment was excellent, more nights like that would have been appreciated. The beach club was the best part with a shuttle service provided. The best meals we had were there, which included a buffet and a small menu which you could pick from. One of the best employees we met was at the beach club.Manelo's( I hope a spelled that right) approach to customer service was to perfection. If other employees wanted to supplement their salary with "tips" they could learn from him.We realize this is not a 5* resort but it gives you a small taste of Mexico. If you want to stay in a 5* hotel and not have a clue of which country you are in, than this is not the place for you.With everything considered this was a positive visit.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 113 rooms in two 4-storey buildings
- 2 buffet restaurants (Mexican, International)
- 2 bars including Beach bar, Lobby bar
- 2 outdoor pools
- Meeting facilities (fee)
- Internet service (fee)
- Shopping nearby
Hotel Rooms include:
- 1 king or 2 double beds
- Satellite TV
- Internet access
- In-room safe
- Full bathroom
- Max occ 4, up to 3 adults
Kids Stay Free - Children 0-6 stay and eat free when sharing a room with 2 adults. Children 7-12 pay child rates when sharing with 2 adults. Maximum 2 children.
For the Kids - Kid's section of main pool, Playground and Games room.
Honeymoon Bonus - Receive special room decorations with natural flowers, bottle of wine in room on arrival or during dinner, one special dinner for two (request upon arrival). Request at time of booking. Marriage Certificate required upon arrival.
Weddings - Packages are available. Please inquire for details.
Golf Bonus - Clients receive a 20% discount off of green fees and complimentary transportation from the hotel to the golf course. Book and Pay locally.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Blvd Santa Cruz 303 Bahia de Santa Cuz, Huatulco 70989 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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