- What's Included
This is a budget hotel. It is much better to stay at the Las Brisas or Barcelo Huatulco in Tangolunda Bay if you can afford it. If you are looking for a budget hotel this is not a bad choice. It is located in Santa Cruz Bay where the cruise ships dock. There is lots of shopping and restaurants around.
We stayed at the Hotel Castillo in November 2014. We got a good price and we're glad that we did for the quality of the hotel. The staff - such great people! Hey work so hard and customer service is definitely their top priority. However, I did notice that they do treat you how you treat them...as they should. We unfortunately arrived at the same time as some high maintenance guests and the staff thought we were with them. They were a little cold to us the first day when we went to ask a question and then referred to our friends. I laughed and said they weren't our friends and we noticed an immediate difference because we were easy going! The rooms - the room had a musty smell to it but it was clean and comfortable. We got some beautiful towel art and flowers almost daily in our room. Our room overlooked the pool and only had a Juliet balcony. The beds were as comfortable as any I've had in Mexico, we slept well. The food and drinks (all inclusive) - this was the one downfall I would say of this hotel. We are far from picky and certainly did not starve. We could always find something and even tried some new stuff. It's a small buffet but just ok. Breakfast and dinner are served at the hotel while lunch is only served at the beach club. The beach club buffet is also small but was still ok. You did have the option of ordering off a small menu there. You have to ask for the menu though. The clubhouse was great, I suggest ordering that at least once. The drinks were good they just didn't have much for variety. You had a few more options at the beach club than the hotel. But the hotel made a tasty tequila sunrise...it's always possible to find something and I enjoyed them very much. The pina coladas at the beach club were good as well. And of course the beer is always good. They have a regular shuttle from the hotel to the beach club. It was pretty much always on time and the one day it wasn't, they had a good reason and it was related to helping some other guests. While I'm talking about the beach club. What a beautiful location! The only downfall was that the red flag was out when we were there and I think (I could be wrong) the red flag is out most of the time so swimming in the ocean is a little tougher, you will get rolled haha. But the pool is nice and we enjoyed that along with the scenery very much. The location of the hotel is wonderful. We walked downtown Santa Cruz a lot. It is so close to Santa Cruz beach where there are restaurants and swimming is awesome. We also felt very safe the whole time we were there.
We stayed here in June, the hotel is not luxurious , the rooms where clean and the area was perfect. Room service prices where at a good rate, not crazy expensive. At first the lady in the front greeted us , she was very nice. They give you a bracelet that you must wear all thru out your stay ( made it uncomfortable at night). We did not get the all inclusive so we paid for breakfast which was not bad, it was average. The hotel takes you in a little bus to the club there is no beach front in the hotel. Once you go to the beach club there you have the beach and places to relax. The beach was close because of weather conditions, but they have this area with hammocks which is pretty neat.
We did not stay at this hotel, but we were very happy with the $50 pesos each to rent 2 loungers, a palapa right on chahue beach, use of the pool & bathroom facilities, with great waitstaff f & b service. A great day spent relaxing in paradise, icy cold cervesas, tasty fish tacos & guacamole. Off season we were 2 of 5 other people there. Bliss!
The Hotel is older , but very well kept and clean., pool is small at back of hotel, and always hot water, best to use early morning but beautiful gardens. The location is great ,you can walk to the marina , the Santa Cruz beach, great snorkeling along the far wall. A market every other Saturday in the town square across from the Marina. The food is really good at the hotel-all meals , and the beach club , great skewers of shrimp,chicken you can also order of a lunch menu at the hotel or beach club, great soups , excellent meat and fish. Great Drinks- even Ceasers.We went out dinner twice once in Santa Cruz Restaurant Mercader -which was excellent . We walked from the hotel , it was awesome.We also went to La Crucitta -Mamma Mia great pizza, lots of great restaurants and good prices. We went to L'Entrega Beach -three times -to snorkel only 60 pesos by cab- loved the snorkeling there. AT last the staff at Castillo were awesome!! Just to name a few , Frederiick, Enrique, Lois and all the bartenders, the front desk , housekeeping and Richardo , we have stayed at the Barcello and we liked this hotel much better .Very safe we walked around all hours of the night no problems ever, the hotel had an issue with A/C they replaced the system we were without A/C for 4 nights ,that was not acceptable and we had a earthquake 5.6 on the richter scale;the night before we left , that was a bit scarey...overall thanks to all the staff for an excellent vacation
We had never been to southern Mexico before and were thus intrigued by this hotel. It had very good reviews, but it was not located directly on the beach, Nevertheless, we were interested and persuaded some friends to join us. We were pleasantly surprised by the Hotel Castillo. The main part is in town. Our rooms had large balconies overlooking the road. The rooms very very clean, although they could use some minor repairs. The food was excellent.It was Mexican, but what else can you expect.in Mexico. The swimming pool was delightful. The drinks superb! Lunch was always at the Beach Club, a ten-minute drive.away. The view from the beach was wonderful as were the meals, The staff was uniformly excellent. All of us concluded that this was one of the best vacations we had ever taken together and that it far exceeded our expectations. We may come back again. One reason for this is that most of the guests were Mexicans!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 113 rooms in two 4-storey buildings
- 2 buffet restaurants (Mexican, International)
- 2 bars including Beach bar, Lobby bar
- 2 outdoor pools
- Meeting facilities (fee)
- Internet service (fee)
- Shopping nearby
Hotel Rooms include:
- 1 king or 2 double beds
- Satellite TV
- Internet access
- In-room safe
- Full bathroom
- Max occ 4, up to 3 adults
Kids Stay Free - Children 0-6 stay and eat free when sharing a room with 2 adults. Children 7-12 pay child rates when sharing with 2 adults. Maximum 2 children.
For the Kids - Kid's section of main pool, Playground and Games room.
Honeymoon Bonus - Receive special room decorations with natural flowers, bottle of wine in room on arrival or during dinner, one special dinner for two (request upon arrival). Request at time of booking. Marriage Certificate required upon arrival.
Weddings - Packages are available. Please inquire for details.
Golf Bonus - Clients receive a 20% discount off of green fees and complimentary transportation from the hotel to the golf course. Book and Pay locally.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Blvd Santa Cruz 303 Bahia de Santa Cuz, Huatulco 70989 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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