- What's Included
This is a budget hotel. It is much better to stay at the Las Brisas or Barcelo Huatulco in Tangolunda Bay if you can afford it. If you are looking for a budget hotel this is not a bad choice. It is located in Santa Cruz Bay where the cruise ships dock. There is lots of shopping and restaurants around.
The hotel is very old and the rooms aren't cosy, the pictures shown on the internet are not even close to reality.Also, wanted to take a hot bath and surprise... They had a problem with hot water. Wifi comes and goes. They must invest in raising the standards and quality of the hotel !!
Arrival Nov 15-22, 2016We decided fairly last minute to head back to this resort after having been here earlier this year. Value for $$ is spectacular. Travelled this time around with Sunwing – no issues. Reminder there is no longer food provided on flights -- buying food isn’t cheap and it hasn’t improved at all now that you pay for it! Bring snacks with you.ROOMS:Since this was a repeat visit I emailed the hotel straight away when we booked to see about making direct room request – they were amazingly helpful and accommodating. We again stayed in a 2nd floor room with large terrace facing street which we loved! We did not find the room noisy in any way and never had trouble sleeping. The room was simple and super clean. Our room had a king bed, small desk, bedside tables, alarm clock, large dresser flat screen tv (we never even turned on once all week), safe, ample closet space and decent bathroom (shower only). We had no issues with hot water/pressure or a/c at all. Room was well cleaned every day.RESTAURANTS & BARS:The food is great – no concerns or issues at all and we never went hungry! Thoroughly enjoyed the LOCAL MEXICAN food choices – if you are not open to trying local foods you may definitely struggle. Service was always excellent everywhere within hotel/beach club – staff smiling and so helpful regardless any language barriers.BEACH/POOLS/GROUNDS:The main pool at the hotel was minimally used – chairs and sunbeds always available. Most take the provided bus or walk to private beach club (maybe 15 min walk). Beach water was RED FLAG every day and undertow is FIERCE. Gardeners (especially smiling Francisco) works endlessly at the beach club!! We never had problems getting beach chairs/palapas as long as we went over before noon.We brought our own snorkel gear – no use for it at the resort beach club – water too rough. But there is an amazing nearby beach for snorkeling (Playa Entrega) – taxi cost from hotel was 60pesos and 5-10min ride. Lockers available at the very end of the beach for 50pesos (would recommend). Lots of varieties of fish to see. Currents are strong – wear a lifejacket/vest if not a strong swimmer. If cruise ships in port don’t bother going as water gets very murky at Playa Entrega being so nearby. I spent 4 days running nearby roads right out of hotel in early morning and after supper – felt perfectly safe! Lots of local runners also out every day. This hotel is very small and was very well kept.ACTIVITIES ON & OFF RESORT/HOTEL:There are no daily activities at this hotel. It’s more a hotel than resort. Majority of guests are local tourists (families) and maybe 5-10% Canadians. Definitely not a loud “party” resort – which we LOVED. There are no nighttime shows but were a couple small musicians that played in the lobby bar area after dinner a couple nights.There were 2 event nights while we were there – a Beach Show & Dinner as well as a pool BBQ party a few nights later with dj/dancing. Both were great fun!!We did not book any tours this time round – preferred to walk mostly to nearby town of Crucecita or Santa Maria. Never a problem. We thoroughly enjoyed getting to experience the Revolution Day festivities/parade in Crucecita on Nov 20 – amazing!! We had meals at several local restaurants WORTH VISITING – Los Parados (Crucecita-amazing local food), Mercader (Santa Maria marina area-amazing pad thai).Other Comments:The resort is very well used by locals over the weekends and restaurants/ beach/pools do become crowded. Super friendly people though!!We had no issues with internet – free wifi available in lobby and even our room (might be cause we close to lobby though). We used a magic jack for phone service with no trouble.There is nothing fancy or high end about this resort hotel. But the staff and local people are AMAZING. I cannot say enough wonderful things about the staff at this resort – from the beach staff, restaurant staff, bar staff, reception staff, gardeners, maids, etc…all were most eager to be helpful and always smiling. If they couldn’t help you or understand they were quick to find someone who could -- adore them all! Special thanks to my favourite staff member Humberto!I simply cannot wait to go back again next year!! Would we recommend to others?? YES absolutely!!
We stayed here in June, the hotel is not luxurious , the rooms where clean and the area was perfect. Room service prices where at a good rate, not crazy expensive. At first the lady in the front greeted us , she was very nice. They give you a bracelet that you must wear all thru out your stay ( made it uncomfortable at night). We did not get the all inclusive so we paid for breakfast which was not bad, it was average. The hotel takes you in a little bus to the club there is no beach front in the hotel. Once you go to the beach club there you have the beach and places to relax. The beach was close because of weather conditions, but they have this area with hammocks which is pretty neat.
We did not stay at this hotel, but we were very happy with the $50 pesos each to rent 2 loungers, a palapa right on chahue beach, use of the pool & bathroom facilities, with great waitstaff f & b service. A great day spent relaxing in paradise, icy cold cervesas, tasty fish tacos & guacamole. Off season we were 2 of 5 other people there. Bliss!
The Hotel is older , but very well kept and clean., pool is small at back of hotel, and always hot water, best to use early morning but beautiful gardens. The location is great ,you can walk to the marina , the Santa Cruz beach, great snorkeling along the far wall. A market every other Saturday in the town square across from the Marina. The food is really good at the hotel-all meals , and the beach club , great skewers of shrimp,chicken you can also order of a lunch menu at the hotel or beach club, great soups , excellent meat and fish. Great Drinks- even Ceasers.We went out dinner twice once in Santa Cruz Restaurant Mercader -which was excellent . We walked from the hotel , it was awesome.We also went to La Crucitta -Mamma Mia great pizza, lots of great restaurants and good prices. We went to L'Entrega Beach -three times -to snorkel only 60 pesos by cab- loved the snorkeling there. AT last the staff at Castillo were awesome!! Just to name a few , Frederiick, Enrique, Lois and all the bartenders, the front desk , housekeeping and Richardo , we have stayed at the Barcello and we liked this hotel much better .Very safe we walked around all hours of the night no problems ever, the hotel had an issue with A/C they replaced the system we were without A/C for 4 nights ,that was not acceptable and we had a earthquake 5.6 on the richter scale;the night before we left , that was a bit scarey...overall thanks to all the staff for an excellent vacation
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 113 rooms in two 4-storey buildings
- 2 buffet restaurants (Mexican, International)
- 2 bars including Beach bar, Lobby bar
- 2 outdoor pools
- Meeting facilities (fee)
- Internet service (fee)
- Shopping nearby
Hotel Rooms include:
- 1 king or 2 double beds
- Satellite TV
- Internet access
- In-room safe
- Full bathroom
- Max occ 4, up to 3 adults
Kids Stay Free - Children 0-6 stay and eat free when sharing a room with 2 adults. Children 7-12 pay child rates when sharing with 2 adults. Maximum 2 children.
For the Kids - Kid's section of main pool, Playground and Games room.
Honeymoon Bonus - Receive special room decorations with natural flowers, bottle of wine in room on arrival or during dinner, one special dinner for two (request upon arrival). Request at time of booking. Marriage Certificate required upon arrival.
Weddings - Packages are available. Please inquire for details.
Golf Bonus - Clients receive a 20% discount off of green fees and complimentary transportation from the hotel to the golf course. Book and Pay locally.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Blvd Santa Cruz 303 Bahia de Santa Cuz, Huatulco 70989 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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