- What's Included
This is a budget hotel. It is much better to stay at the Las Brisas or Barcelo Huatulco in Tangolunda Bay if you can afford it. If you are looking for a budget hotel this is not a bad choice. It is located in Santa Cruz Bay where the cruise ships dock. There is lots of shopping and restaurants around.
We were lucky enough to visit Hotel Castillo from December 23 to December 30, 2016. We contacted the hotel ahead of time to specifically request a room on the top floor on the pool side with a king size bed. This e-mail request was quickly responded to by the hotel and confirmed. Upon arrival at the airport, we were lucky enough to meet a couple who had visited this hotel many times and were kind enough to give us some pointers on what to expect. The advise was "Its like visiting grandma's house. Not fancy, but clean, excellent service, and everything you need" This description hit it right on the nose. The room was adequately appointed, the TV worked, the air conditioner worked, extra towels, extra pillows, extra blankets, older but very clean. The bed was comfortable - not amazing but not rock hard. We had a reasonable night sleep every night. The floors were mopped every day, multiple times per day through out the hotel.The restaurant served breakfast and dinner only. The food was good and each day was a little different. The food was not high end excellent, but was good, plentiful and no one experienced any difficulties. My husband is lactose intolerant and was able to eat most things. The items that did have cream or cheese were obvious so they were easy to avoid. The wait staff at the hotel were enthusiastic and eager to make sure you were taken care of. In fact, on our last day, at the end of breakfast, we asked for extra sandwiches to take with us as we knew there was going to be long delay before we were going to be able to eat again. They gladly gave us some extra food to take with us. It was so appreciated as, yes, on our way home, it was a long time before we were able to have a real meal.The beach club is separated from the hotel by about 1.5 km. We walked most days but there is an open air shuttle bus that goes every half hour for those who are too tired to walk it. The beach club was very comfortable and the wait staff again were helpful and attentive. The lunch buffet at the beach club seemed to be geared toward kids and teenagers (hot dogs, burgers, fries, token salad) but the beach club also had a al a carte menu to order from which was fantastic. Each day, we ordered fresh salsa with guacamole and chips - which was a treat we looked forward to. At the beach club, you have the choice of sitting at the pool, in the dinning room or on the beach. We enjoyed the dinning room and the beach the most. The pool was a bit loud for us as the kids tended to enjoy the pool tremendously. The waitstaff were very friendly and spoke English extremely well. The hotel bar is small and allows smoking, but it is open air to the street so we were able to find a seat away from any smokers. As we liked to walk abound more, the bar staff provided us with drinks in plastic rather than glass so we could walk around more. Moving on to the town, Santa Cruz and Crustastia were easy to walk around and felt extremely safe. We visited a local homemade ice cream shop near the beach boardwalk, which was very good. We were very comfortable walking all around both towns. We did tend to leave Crustastia before dark as the town is on the other end of the malacone and we were advised to not be on the malacone after dark. However, Santa Cruz was very safe to walk around. We tend to be very active so were able to walk/run to La Faro (the lighthouse) a couple of times. We also walked to many of the other surrounding beaches. However, cabs to other beaches were easy and inexpensive to use. It was great experience to walk, but the terrain is VERY hilly so it was challenging.At the end of the trip, we contemplating this location as a high ranking retirement location as the area felt very safe and the overall location was clean and friendly. I would recommend Huatulco and look forward to my next trip there.
We initially booked this hotel because of the location and we have been extremely happy with our choice. You can walk everywhere if you want because of its very central location. The new "tourist corridor" makes it an easy walk into La Crucecita. The hotel itself is located in the little village of Santa Cruz with a lovely beach and cruise ship terminal. There are lots of local restaurants to try if you want to have a meal outside the hotel. We also noticed several new bars and shops this year.The hotel is small, extremely clean and has the best staff ever! We always enjoy the food especially the Oaxacan dishes. There is lots of fresh salads and vegetables as well as seafood and a variety of meat dishes. There is only one buffet so if you are looking for multiple restaurants that offer the same food you can order at home then this is probably not your best choice. The facilities at the beach club are excellent although some repairs or replacements to the lounge chairs would be an improvement now. Again the service is very attentive.If at all possible we will return next year.
This is our forth visit to this amazing little resort and as always the food was fantastic the service was great and rooms were very well maintained. The beach club has one of the best Club Sandwich's you will ever eat, and as always the weather was HOT and sunny.
2nd time back in three years. always a pleasure when the staff recognize you even after 3yr absense. Just as good as last time beach buffet always fresh with a nice view of beach and ocean. Basic rooms everything worked and nice and clean. Ask for a main floor room backing onto pool as balconies are rather small with no place to put a chair for sitting out.
We are just back from our fourth visit to the Castillo. We had a great time is spite of a few things. The deal with Sunwing was good, so I can't complain too much.The GoodGreat staff! As always, we were very well taken care of, especially by Federico. Asael and Ricardo. There guys are great!The food was better than the last time we were here. No need to go hungry.Lots of people to mingle with and have fun with.The BadNoise. Lots of it. At first we were given room 202 with the balcony that we usually enjoy. However, the noise from the Reef Bar across the street was unbearable well into the night.We did get another room overlooking the garden. Also, as the Castillo is expanding, there was the noise from a jackhammer most afternoons by the pool. I guess this construction will last a while. Lots of crowd noise by the pool,too.Still and all, we had a good time and I'm sure we will be back next year.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 113 rooms in two 4-storey buildings
- 2 buffet restaurants (Mexican, International)
- 2 bars including Beach bar, Lobby bar
- 2 outdoor pools
- Meeting facilities (fee)
- Internet service (fee)
- Shopping nearby
Hotel Rooms include:
- 1 king or 2 double beds
- Satellite TV
- Internet access
- In-room safe
- Full bathroom
- Max occ 4, up to 3 adults
Kids Stay Free - Children 0-6 stay and eat free when sharing a room with 2 adults. Children 7-12 pay child rates when sharing with 2 adults. Maximum 2 children.
For the Kids - Kid's section of main pool, Playground and Games room.
Honeymoon Bonus - Receive special room decorations with natural flowers, bottle of wine in room on arrival or during dinner, one special dinner for two (request upon arrival). Request at time of booking. Marriage Certificate required upon arrival.
Weddings - Packages are available. Please inquire for details.
Golf Bonus - Clients receive a 20% discount off of green fees and complimentary transportation from the hotel to the golf course. Book and Pay locally.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Blvd Santa Cruz 303 Bahia de Santa Cuz, Huatulco 70989 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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