Park Royal Huatulco

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Our Opinion

A basic 3 star resort in Huatulco. The Park Royal is not the best hotel in Huatulco but is definitely not the worst.


Overview

Park Royal Huatulco is nestled on a hillside with panoramic views of the bay of Tangolunda. Most suites have a dazzling view overlooking the Pacific.

Location: Hillside, 7 minute walk to beach, 25 min from Huatulco International Airport and 10 min to La Crucecita.


tripadvisor Traveler Reviews
  • marcandkath : Penticton, BC
dissapointments

We arrived an hour and a half late as there were delays at our departure city. Once we arrived we met up with Mario from guest services, and paid for our upgraded room. We chose room 1033, however after 3 hrs of trying we could not get any keys to work, so needless to say we had to change rooms. we moved down the hall to 1036 . This room had amazing views, large deck and spacious suite, large shower with consistent hot water. But you guessed it the very next day the key did not work for our room. Trudge down the hill to the front desk as the carts are inconsistent. Get down there recode the key all is good. There were constant issues with the phones in the room. we were having to have the repairs to the phones done almost daily. Then there was the water that was coming up from the floor drain everytime we ran the bathroom sink, it was toxic and disgusting, we asked 3 times for it to be fixed, and after 3 days and talking to the fabulous Mario it was finally fixed. The seventh floor pool area is beautiful, quiet most days and with fabulous views, Im not sure why management isn't hosting weekly cocktail parties in the large outdoor lounge area, this would be a great opportunity for management to meet and listen to the guests. The seventh floor bar is great with service from the fabulous staff, Lorenzo is the best, he always made our drinks exactly as we liked them , he was extremely professional and always smiling. Marciel served us at this bar for the first 2 days of our stay and then was moved to the beach bar. We had breakfast at the seventh floor restaurant everyday, fresh made, nice selection of fresh fruit and wonderful service from Wilberth and Karina Thank you so much. There is fab views and order off of a menu. The dinner menu at this restaurant is Italian. It is limited but tasty. I would have liked to see them change from Italian to international or steak and seafood at least once a week as this is the only ala carte restaurant on resort. The buffet is located across the street at the beach, and although the food is average there is something for everyone. we ate here a total of 3 times. Which means in the 2 wks we stayed here we had dinner off resort way more than I would have liked. There is an activity pool at the beach and beach palapas we found it quite noisy and so we chose to stay at the seventh floor pool . The front desk staff were less than helpful, in fact if it weren't for Mario we probably would not have gotten any of our issues taken care of. The park royal is actively selling time shares and you will be harassed. Deliha is the absolute worst for this. We told her no twice, once while I was down there in the lobby to have my room key coded for about the 5th time and I was extremely upset, then she approached me with the whole presentation talk. Ugggghhhh. So be aware this is an issue. The thing that made us decide to change hotels was the actions of the general manager Selene Vasquez Torres. The issue was we had just arrived back to our room and yet again the key did not work, I walked all the way down to the lobby and my husband noticed her, he tried to approach her with our issues and she would not even turn to talk to him, instead security stepped in and prevented my husband from approaching her. That evening we got back to our room and found a plate with 3 dried up chocolate covered strawberries, and a pre written note in Spanish Im assuming it was an apology for any inconvenience. I think if you were apologizing to a guest you should at least do it in the language that they speak. we took it as an insult. Thank you for your poor choice Selene Vasquez Torres. The final straw for us was New Years Eve. Unless you paid an additional 1450 pesos per person for your choice of red snapper or beef short ribs and a seat at the seventh floor celebration, there was absolutely no sign of any New years celebration for the guests that chose not to spend that extra money. except for 3 watermelons carved with Feliz Anos 2018 the buffet that evening was absolutely disgusting, the worst since our arrival. Truly pathetic.

  • Ĺaura Ķ :
Holidays

We like the park royal we've stayed 3 times and we've talked to people who stayed at the barcelo dreams and the other resorts everybody had a list of complaints about their resort and they paid a butt load more than us if you get loud and agressive it's going to be a long holiday for god sake it's Mexico your either poor or poorer $1.25 an hour you try to do the job smile and spread the wealth we love the park royal good or bad we love the people

  • Gilles_8 : Gatineau Quebec Canada
Nice vacation

Good food and very nice and friendly people all over the site at Park Royal nice beach but small for the property itself. Even the lady owner is sonice she goes around talk with every body and visit all of her staff every morning!!! So special keep up the good work👌

  • Silvia C :
Good, but not great

The hotel is nice and the service is mostly good, but inconsistent (for example, no towels despite a request to the front desk, or a broken phone in the room). The all inclusive concept makes things really easy (free food, free drinks). The food is not great, but the buffet has options for a variety of tastes. The dinner shows are entertaining but kind of funny or corny. A lot of american music was played; at times it didn't feel we were in Mexico. Hotel employees were accommodating, kind and respectful, but not outgoing or smiley -I noticed the locals don't smile much (or at all). Overall, we had a good time.

  • Sbhamani :
Amazing Resort + Excellent Staff = Park Royal Huatulco. Is the new formula for happy family vacation.

We have been to different resorts in the past including 5 starts and can tell you the Park Royal Huatulco is the finest of all. Beautiful mountain top location with 4 mins walk to the beach plus they have a very efficient and constant service via golf cart to take you to the beach within 2 mins. They have 2 restaurants. One is on 7th floor by the pool with a georgious view of the beach, mountains and other resorts around. They serve wide of breakfast menu with tea, coffee and juices. Try their omelet with mushrooms, tomatoes, jalapeños, spinach and cheese... you will simply love it... the staff in this restaurant are amazing including the head staffs Rahul and Karina. These people deserves more tips then what I use to pay them in US$. The lunch and specially the dinner menu is fantastic choice of Italian crusian.The second Resturant is a buffet style with 5 start service and food quality. We were there for 8 days and never saw any menu repetitions. There was around 12 to 13 food items plus stir frying live, every lunch time and during dinner time. The choices of food was always 2 or 3 fish based items, couple of chicken based few beef items and rest pork & ham.They have a wide variety of salad selections as well with different kind of breads and desserts... over all food selection and quantity was 10/10. The bar tenders and the servers in both the restaurants were amazing and extremely very friendly.. One time my kids went in for the breakfast after their breakfast hours and they prepared the finest breakfast without any complaints... Of course the drinks part... 10/10 again.. there is no room for improvement... just thumbs up !The star part of this resort: every night there is a Vegas style performance by their in house artists.. During the day time you can have fun with them while playing beach volleyball or table tennis.. I also love the way they have designed their In Pool Activities.. every morning at noon, there is ‘in pool workouts’ where you follow the instructions of the girls. At the end of these aqua aerobics you get to do massage on your surprise partners and they do it on you...The beach is just perfect, very swim able and lots of activities on the beach as well.. I am posting some pictures as well.. LOVE this Resort.. Park Royal ! And all their management including Mr. Mario in green shirt who is always very helpful!!! The only thing I don’t understand is how come this resort has not been marked as 5 stars yet? It is definitely a 5 STARS Class Resort !

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily plus snacks
  • All drinks (Domestic brands, Domestic beer, 11am-midnight)
  • Sauna
  • Sailing
  • Kayaking
  • Waterpolo
  • Volleyball
  • Soccer
  • Spanish lessons
  • Daily activities
  • Evening entertainment
  • Disco, drinks included
  • 133 suites rooms in ten 3-storey buildings
  • 2 restaurants: International, Mexican, dress code and reservations required
  • 3 Bars including Pool bar
  • 2 outdoor pools
  • 18-hole golf course 5 min away
  • Meeting facilities
  • 1 tennis court (fee)
  • Sauna

Junior Suites include:

  • 1 king or 2 queen beds
  • Air-conditioning
  • Living area
  • Sofa bed
  • Cable/Satellite TV
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Sink
  • Max occ 4 up to 3 adults
Kids Deal - Kids 2-12 stay and eat free when sharing room and existing beds with 2 adults. Max 2 kids.


For the Kids - Playground, Kid's pool.


Honeymooners - Receive a room upgrade (if available at check-in), bottle of domestic wine. Request when you book. Requires proof of marriage. Subject to change.



Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.



Resort Location Map


  • Park Royal Huatulco
    Huatulco,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Park Royal Huatulco
Blvd Benito Juarez 8 Tangolunda Bay, Huatulco 70989 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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