Secrets Huatulco Resort & Spa
- What's Included
- All Inclusive Features
The Secrets Huatulco is a new and perfect destination for those who want an authentic Mexican experience, all while experiencing the luxury of an all-inclusive resort. With its modern accents, great restaurant choices, top-notch service and breathtaking views, the Secrets Huatulco is a great resort for couples wanting a quiet, romantic getaway.
We visited Secrets Huatulco in November and it turned out to be one of the best Secrets we have stayed at (stayed at 6). We started in a swim out in building 1 that we requested after reading some reviews here (mistake), the room is very nice and the view is nice not gorgeous. You do get a view of the ocean but not the gorgeous beach. We decided to try to upgrade to a swim out in building 5 (best building for swimout view) but there were none available. I asked how about a suite and how much. They had one available in a day and we took it. We had a problem the day we were to move with the front desk and getting the room we were told we had. After a little stress the assistant manager Axel Chavez went above and beyond and made it right for us. Through out the week we could tell he truly cares about his guests. Food was great at all the restaurants except for Oceana which was OK. They had a real nice Fiesta/BBQ on Sat night. They also turn the Barefoot grill into a real good Pizza Restaurant on Wed nights with fabulous salads.Bugs..There are bugs! Not sure where they were the worst but could be sand fleas or noseeums. Of course mosquitoes, so bring spray...good stuff.I have to give a shout to the Hawks! Every other resort I have been to has birds swooping in to steal food off you plates when eating outside. Not here. There are trained hawks with handlers flying around that scare the birds away. Genius, humane and fun to watch.The only downfall of this resort is the Preferred Club or should I say Preferred Closet. Cheesy wood bar, not good seating, not the kind of place you want to stop by and have a drink on the way to dinner.The stand out employee of our trip was..everyone there! One of the friendliest resorts I have ever been to. They truly make you feel welcome and and are so nice.
Our trip to this colorful place (in many ways) took place November 22 - 29. From beginning to end, this was a most satisfying and impressive vacation. Secrets Huatulco has the recipe right on this one. Leaving Toronto on Sunwing was no hassle, left the airport early and arrived in Huatulco half an hour early. Bus ride to the Customs, baggage claim and related were quick we had a nice bus ride to our hotel in 30 minutes, the guide on the bus told us a lot of about the area and nature, the views were great along the way! Hotel check in was quick and orderly, we were greeted by a nice hostess, drink and a face cloth. In our room, #4122, in less then half an hour, luggage delivered by the bell boy. As the various pictures show, and please note, pictures do not do the whole experience justice, the view alone from the room looking out was a cascade of colors. The room itself was well done, clean, airy, decently air conditioned and equipped as many others have mentioned in reviews earlier. Beds are comfortable and the pillows fat and fluffy, you can request other types of pillows if you wish bay calling downstairs or speaking to your room cleaner. everybody jumped to help in this place. Yes as some have mentioned, there is a touch of wear starting to show in the hotel, our room no exception with a bit of peeling paint on the walk in rain shower ceiling, a loose knob in a panel, and the first morning we were there the safe gave up the ghost, a call brought the technician within a half hour, he ended up replacing the whole thing. Service with a smile. Which brings us to our room cleaner, Alberto, he bent over backwards to make our stay beautiful. The room was made up perfectly everyday, and we would always come back to our room and see it after it was done, nice surprises such as rose petals, roses, and other flowers and colors and decorations placed there. Always a smile on Alberto's face. Indeed the people of this hotel are the root of what really makes it all work, they have genuine energy and color to them, and do treat you like family. The grounds are kept spotless clean, and for the most part, so are the public areas of the hotel, but where the effort could be picked up a bit was in the attention to little details. Dirty windows, lots of fingerprints on elevator stainless steel doors and other fixtures as well as loose screws and edge protectors on walls having pieces fall out of them and laying on the floor are things that add up to the impression, as are soiled looking cushions on the sofas and chairs in the lobby and Sky Bar area. yes, there are many guests around but things like this need to be addressed in this level and cost to stay at hotel to keep ship shape! Getting to know the buildings and grounds and where things were was very easy. No real mazes in the place. To note there are a lot of stairs and sloping pathways amongst the property due to the property being built on the side of a cliff literally. People all managed, hotel people were always around to help too, just felt this should be noteworthy. Personally we loved the grounds, flora of all sorts of colors and shapes were in abundance, and you could see iguanas as well here and there. One gets the feel of unspoiled nature in the place, with one note: Falconers are at hotel almost every day with Harris's Hawks to keep the smaller birds from being an annoyance and possible health concerns away from the outside eating facilities. They do an amazing job, but fear not bird watchers, one can see many birds, other hawks, small vultures soaring in the air from sunrise to sunset over the grounds, and when the 'hired hawks' are not around, the small birds will give a cacophony of colors and sounds! On the subject of flying creatures we noted a surprising absence of flies and other pests around the outside eating facilities, but there are sand fleas down by the beach and there are mosquitos in shady windless spots and of course in the dusk and dawn and night. Bring insect repellent! The beach is a thing of beauty, there is not a huge abundance of palapa shades down there (look to the right when you go down the beach on the right, they are a hidden shade gem the few extras there!) so get down there early if you want shade in that area because the towel game is in full effect, folks come down super early before sunrise to claim spots. Beach drink service was a nice thing to have and this was the case. The ocean can have some pretty strong wave days due to the fact it is the Pacific, and the beach has a very steep drop-off perhaps six or seven feet out. pay attention to the warning flags, they were yellow or red for our whole stay there. The beach itself above the water has a pretty step slope itself and the sand is very coarse. Tender feet may need water shoes. Spotless and maintained is the word for the beaches. To the left of the beach is a more gentle area to swim, and a path, there by a lone and kind of weather beat palm tree, marks the path to an unspoiled and undeveloped beach area where we got some spectacular pictures.The only thing that spoiled the beach experience a bit was some vendors who tried to offer us illicit substances or some dubious destinations in town. A firm NO told them to hit the trail. A few other guests when we mentioned this to said they had this too happen to them. Pretty bold and kind of disgusting. Not the hotel's fault for the beach is federal Mexican property. Just be aware of your surroundings all the time. After all the walking and beach time, one can build up an appetite pretty quickly and Secrets Huatulco will have something for everybody to satisfy the most fussy appetite. The variety of restaurants has been well discussed in this forum, we loved them all. Dress codes are in effect and this was nice to have in the evening, it was nice to dress up to go out to eat. We were just about at the start of high season, so most, but not all places were open to eat on each day, but read on! Breakfast in the Market Cafe was always decent, service and smiles in abundance as well as a huge variety of foods! Smoked salmon, you name it, it was there. Even lactose free milk for your cereal. Omelettes were fantastic. We always went early to avoid crowds for our three daily meals to note. For lunch our favorie was up the hill to the right at Castaways. The views are superb, the food was very good as well. The fish is delectable! Market Cafe is also nice for lunch, again a wide variety of foods. But the views there can't touch those you get at Castaways. We also did lunch at the Barefoot Grill between the two big pools. On one day you can get charcoal cooked fish and meats, on other days you can get a limited in comparison to the other places menu, but still a good one. Pizza of all sorts - seafood, veggie, meat - are cooked in the stone oven at Barefoot Grill in the evenings. Dress code at lunch is more relaxed, obviously as the name suggests, at the Barefoot Grill during lunch for poolside fans who wish not to go and dress up for lunch. Onto supper! We enjoyed the Cin-Cin (Italian) one. The menu there was well thought of, nice salad bar, and the food was Italian enough. The desserts were a real treat! The manager is very nice, he will talk to you, and values input. We did the Bordeaux, which is the French, also very good, but the onion soup was a bit of a letdown. It tasted more like beef broth. Dessert was great! Oceana, also up the hill, beside Castaways, was also dined at, the seafood is very nice there. We also ate at some outdoor grills set up on a couple of nights, and they were also quite good, fish, meat and chicken, and the multitude of sides which included, veggies, breads, and cold meats with the temporary outdoor buffet. candles, soft lights gave a very peaceful aura and energy. Kudos to the many people we saw setting up these things starting in the mid-afternoon! There is one more place to note, it is the Coco Cafe. My partner said the best ever cappuccinos ever tasted were to be had there. This place had nice snacks and had the air of a Starbucks more or less. Matilde was responsible for running this place and what a job she did,. You can get really nice smoothies there, matilde would make me ones with watermelon, lime and chia seeds. To note if you are a vegetarian, there is plenty that will keep you happy in the way of food at Secrets as well. Again, nobody will go hungry! The pool area! A very interesting area, especially the one on the left as you walk from the hotel in the direction of the beach. You have the Marlin/Barracuda bar there, it has a swim-up section included, and can get very noisy in the immediate area as the booze hounds howl louder as the day progresses. It is all in good fun, the suggestion is to stay at the pool on the right if quiet is your thing. The left pool also has at the far left end the activity section. Chess, ping-pong, aerobics, archery and other interesting activities to meet all needs are on that side. Vladimir comes to mind as a most colorful soul of the entertainment crew. Genuinely outgoing, but really all were nice. Guadaloupe was a most sweet soul too, she always made sure we had water or whatever drink we wanted while laying around the pool. Pool service was great overall. Many excursions are available from the hotel. Our Sunwing reps, Muricio and Cathy were there to help us and all any questions we had of facilities and, yes, the excursions. We went on the Emerald Waterfalls tour. That will be in another review, we will call that quite an adventure with our knowledgeable guide ( and great driver) Saul. The door is wide open for what you choose to do outside the hotel, look at the Things To Do While In Huatulco section of TA, and ask your rep while at then hotel. They are all part of the Nexus Tour Group. Weather was hot and some days humid but the sky stayed dry, we had a few clouds one day, but nary a drop of rain, be careful, it is easy to dehydrate after a long flight, so be sure to watch the sun, and drink lots of liquids as needed. 31-36 C was the norm in the day, and 22 C or so at night.Even with all written here I am sure stuff was missed, I know some pictures in my mind of facts was lost as I have been composing here but I will say to answer the big question, would we return to Secrets Huatulco? A resounding YES is the answer, we are sure we will come back next year, it all seemed to balance out here, though the beach was a bit rough but the other things we found here far outweigh that. It is a balance of makes one feel alright in the melding of the senses they feel in a place, and for us. it all came together. better then in other places. The Blau hotel in Varadero, Cuba used to be a benchmark of balance and energy for us, but we feel this place, Secrets in Huatulco, Mexico is a notch above in many aspects except beach comfort. Beauty of the beach is better at Secrets and more wild and natural by far too. Just about counting down for our next discoveries at Secrets in Huatulco. Thank you all for your service and genuine smiles! . A shout out to the folks at Trip Central .Ca who helped us with many questions and concerns. We thank you too so dearly.
Top Drawer !! This is the place that we all need to go to at least once. Relaxing, yet there was plenty to do, if inclined. Great restaurants with decent wine selections. The staff was on all your needs when you needed them. 24 hr room service was superb. Great swim-out suite with privacy, but still centrally located. Request level 6. .
This Secrets hotel has fabulous views of the ocean from most of the higher elevation rooms. Every room expect for a few suites are the same set up in side, the balcony or patios are the only differences, you may have a small balcony big enough for 2 small chairs or you may have a patio with a tub or you may have a patio with access to a pool swim-up. Lots of folks were using the swim up pools, rarely did we see anyone use the whirlpool tub, they are not private at all. The hotel is spotless and well maintained. The beds are standard beds, no luxury pillow tops here. The food was good in all the restaurants and the buffet, but since we traveled with a group of 7 of us they struggled to get our dinner meals to us hot. Every dinner (it did not matter which restaurant) I had served to me was warm at best and if I sent it back, they just reheat the food and bring it back out dried out and hot. I expect better from a Secrets resort. Also the house wine was less than good. The only wine I found drinkable was the Chardonnay. Also, the drinks during the day down by the pool seemed to be lacking alcohol. I usually feel a drink or 2 and nothing no matter the number of drinks. Only when my husband ordered his special rum and coke then those came with plenty of rum. Do not get me wrong the food was good. We specially liked the Castaways for a sit down lunch, always great food, service and served hot as appropriate. The manager of this restaurant is very engaged and really looked after all his guests. The buffet for lunch was very good and the grill they have at the buffet is excellent. I ate more at lunch each day then I did at any dinner. The dinner at the Spice Asian restaurant was the only hot dinner I had. It was good, as we reserved for our group to sit at the cooking table. Make sure you have pants and a collared shirt for dinners or you will be waiting for a table outside and that could be a while as they only have a few tables outside for each restaurant. To eat in the restaurants for dinner men must have pants and a collared shirt.The Thanksgiving buffet they did for the American guests was very good, nothing like being a Canadian and getting a bonus Thanksgiving dinner in Nov with all the fixings. The turkey was excellent. Hats off to the chefs.If you get the chance to have the custom made pizza down by the pool grill, that pizza was outstanding, it is only at night they make it. Very thin puffy crust extraordinary to say the least. A must have.The ocean was fabulous no weeds and 85F, not too rough to swim in, we were in at least an hour a day and the pools are kept clean. Watch for the sand fleas on the beach wear bug spray if you do not want to get bitten and if you get bites do not scratch them, you will make them 100x worse. The sand on the beach is a little course, but we did not have to wear our water shoes. We saw no mosquitoes our entire trip, they fog and spray for them. Make sure you take the 2 min path at the end of the beach to the south over to the other cove, very beautiful and undisturbed.The 3 girls in our group did a hydro therapy and massage treatment. The hydro therapy was awesome and the massage was fine. I had the deep tissue massage and the lady I had did not speak English well, so it was hard to communicate my issues. It was fine, I would not pay their listed prices for a massage. We got ours for half price and one of our husbands negotiated the deal. You have beer, juice, soda and 2 small bottles of water in your room mini fridge. We had to ask each day for more water. You have to drink lots of water here, 3-4 bottles per day at minimum to keep hydrated. All the bars have bottled water. I must say the staff here as part of the activity center were fun. A special thanks to Omar, Naftalie(Sp?) and Dolce they certainly keep us entertained. Thanks to Naftalie for helping my husband improve his sailing skills, he truly appreciated the lessons.The nightly shows were the typical dance shows, not our style, but the entertainment at the sky bar most evenings was excellent. The gentleman who plays his guitar Fri and Sat . is excellent we really enjoyed his music.We have been to Mexico many times and always stay at higher end all inclusive resorts, this one was good. We had a great time with our friends and we felt we got good value for what we paid. The weather as usual for the middle of November you cannot beat the west coast of Mexico, 7 days straight of not a cloud in the sky, 85F+ every day.
First off this was a trip with family for my 50th birthday,I am also writing this now as a travel agent which I just passed my certification.In a few words this resort is everything anybody would want from a vacation.Location,Food,Drinks,Rooms,Pool,Beach, and most of all some of the best Service I have received in over 30 years of travelling the world.Every room is oceanview,every room is spotless and spacious.Food is always subjective and some travelers have different expectations,for me I enjoyed every meal and had no complaints.this resort is quiet and secluded and caters to a high end clientele.Ages between 35 ish to 60 ish.The roads and area around the resort were spotless,manicured lawns,shrubs and beautiful colors.The town of Crucecita is very clean,and safe.Taxi into town was 70 Pesos .Couple of tips:1-not really a resort if you have mobility limitations as it is set on a hillside2-no buffet restaurants for dinner,ok for me as I like to dress up and like the a la cartes3-they did enforce a tank top policy for men which I really appreciate4-rented a yacht,yes a yacht for the day,contact me for details5-take bug spray as bit by "no c mes" Do not hesitate to book this resort,and I know who can help you book it !!!Thanks Secrets as you now have a customer for life
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- 24 hour room service
- 24 hour cafe
- Drinks at disco
- Hobie cats
- Fitness centre
- Beach Volleyball
- Billiards (Pool Table)
- Ping Pong
- Daily activities
- Nightly entertainment
- Preferred Club Lounge
- Exclusive concierge services
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d'oeuvres
- Exquisite desserts and fine liquors in the lounge
- Complimentary local newspaper in suite every day
- Complimentary internet access in the suite
- Pillow menu
- Upgraded mini-bar service
- Upgraded toiletries
- Private pool
- 399 Rooms
- 1 Buffet and 6 a la Carte restaurants
- 1 Cafe
- 4 Bars
- 2 Pools
- Spa (fee)
- Fitness centre
- Tennis courts
- Motorized water sports (fee)
- Business centre (fee)
- Internet/WiFi (fee)
- Conference facilities (fee)
- Medical centre (fee)
- Tour desk
- Laundry service (fee)
- 24 hr Room service
- Concierge service
- 1 King or 2 Double beds
- Air Conditioned
- Ceiling Fan
- Ocean view
- Balcony or Terrace
- Satellite TV
- Direct dial telephone
- Whirlpool Tub
- Hair Dryer
- Bathrobes & Slippers
- Iron & Ironing board
- Safety Deposit Box (fee)
- Wireless internet
- Coffee Maker
- Alarm clock with MP3 docking station
- Mini Bar (refreshed daily with soft drinks, bottled water, and Corona beer)
- Maximum Occupancy 3
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Huatulco Resort & SpaHuatulco,Mexico
- Hotel Contacts
- Extra Info
Seccion Hotelera Bahia de Conejos Lote 8, Huatulco 70989 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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