Azul Ixtapa Grand Resort
- What's Included
- All Inclusive Features
This was our second visit and was a little turned off by how many kids were here. There is an adult pool, thank god. But really the selling feature is the infinity pool and it was swamped with kids. There is no beach so this really does make a difference when this hotel is full. There was a Mexican Holiday so it was at capacity, wouldn't attend at that time again. I prefer resorts that are not so busy.Rooms have everything you need, safe, robes, slippers, soaker tub, rain shower, separate toilet area, fridge and walk in closet. It is impossible to get a King Bed both time we had two beds, not happy about that, but worked with it. The Morning Buffet was like going to a concert. There is music playing and it was packed with people, not for me! I like it much quieter than this. The Lounge in the evening was like a daycare, kids were running and screaming. We ended up going to our room by 8:30 - 9:00. The ala cartes are excellent! Buffet so so. Same as last review hated the look and feel of the Buffet area, compared to the rest of the hotel just didn't fit in, Very cheap looking!Went out on the local bus, this area has limited service compared to the hotel zone where Barcelo and all the rest are. It was a very uncomfortable feeling going out of the resort this time. We noticed so many police with machine guns, we thought it was because of easter. I was telling my husband something is off I couldn't get back to the hotel fast enough. Then I found out there was a shooting in town of Ixtapa and someone died. It was just really uncomfortable after that. I know it is common sense not to go out to the clubs and we don't. But then you wonder should you leave your resort at all! Not sure about this trip, the hotel is nice, employees EXCELLENT! Right from the cleaning staff to servers. A few of the really young bartenders were a little off, didn't really make very good drinks but I am sure they are learning. Asked for Smirnoff and then pour no name and when I said Smirnoff they didn't dump it just mix it together! Yuck!!! The front desk is the least friendly bunch. The servers in the Restaurants were AMAZING! All the sit downs had amazing food.Love there culture, and just love Mexico in general but this time was just to much activity and action for me.Not sure if we will be back to Ixtapa.
The hotel was beautiful with a lot of care for the landscaping. Extremely clean & all rooms had ocean views. Beach is tiny & really rocky when we were there. Walked to pier inPlaya Linda an sand was black, assuming from all of the boats that go back and forthFood was OK and not being gourmet food afficianados - it was a little disappointing especially at the specialty restaurants. We were there for a week and could only do the speciality restaurants 3 times. The rest of the time you are stuck with the buffet, which was bad but nothing special either. Cave/pool bar was closed & resort was not crowded at all except at the infinity pool. Gorgeous view from the poolHad a massage at the spa & while prices were great (compared to US spa prices) the massage wax not very peaceful. Loud noises/voices outside of room. Took taxi from airport , much cheaper than shuttle. Took taxi to a flea market in Zihuantenejo good prices - much better than playa linda. Taxi drivers not very outgoing or friendly. Crocodile farm at playa linda was nice to see but plan to hold your nose. We have been to Puerto Vallarta, Nuevo Vallarta, Cancun, playa del carmen, Cozumel & now Ixtapa. Unfortunately this was our least favorite resort/trip. Cozumel has been favorite because people were so friendly, it was clean & absolutely beautiful.
I would love to write a 5 star review because it would mean our stay would have been fabulous. Unfortunately, it isn’t a 5 star hotel. It is an average hotel in a nice location. We have stayed in numerous all-inclusive resorts in Mexico, and this one doesn't compare. Unfortunately, we had a security issue that was disconcerting, one that caused us to depart our vacation early, but unrelated to that, this is a review of the hotel unrelated to that.My husband and I arrived with plans to stay for a week. Ixtapa has been on my bucket list and we were excited to stay here. The rooms are nice, each with an ocean view, a spa tub, and tile floors and are clean. We know they are clean because our room smells so strongly of Pine Sol we can hardly stand it. Once we open the doors, it gets somewhat better, but the smell never really leaves.The food is a great dichotomy. The daily 3 meal a day buffet is average at best. There is not much variety and not what one would expect for a 4.5 star hotel. On the other hand, the specialty restaurants are fabulous. Unfortunately, you only get three dinners per week in the good restaurants, and if there is a dinner show, it counts as one of your three decent dinners. We had two excellent dinners during our stay.Although advertised as a hotel with a beach, the beach in front of the hotel is very small and dirty. There is a small roped off area that you share with the pelicans diving for fish. We did swim in it and it was ok, but not a 4.5 star hotel beach. The pools at the hotel are beautiful. There is an adult pool for those who wish to isolate themselves away from the ocean, but we loved the infinity pool by the ocean so we chose to deal with the many, MANY children using squirting toys and doing cannon balls at our feet. Yes, we could have moved away, but it truly seemed like the lifeguards should have monitored them.Although internet at the hotel is free in public areas, there is a charge for Wi-Fi in your room. The public area Wi-Fi is very weak so it was worth it to us to pay for in-room Wi-Fi, something we didn't anticipate at an all-inclusive. I would like to add that even in public places, the internet access is very unreliable, so if you need reliable internet, you will have to pay additional cost for it.The "stocked" mini-bar consisted of a very small refrigerator with one beer and one coke per person per day. The advertising suggested a stocked mini bar, so my husband and I were surprised by the “mini-bar” with a coke and a beer. Not your usual stocked mini-bar. As my husband and I like to spend time on our balcony reading, we asked if they would put 2 beers in the refrigerator for each of us per day. Although they said they would, in the 5 days we spent there, it never happened. We did not ask again.On another note, if you need to exchange money, make sure you do so prior to your stay. There is no opportunity here to exchange dollars for pesos. When I asked at the front desk, they looked at me rather dumfounded that I would make such a request. Perhaps I should take responsibility, but we didn’t realize we would have such a need for cash. We later found out there is a cash machine, but no one ever told us that was an option.Although we have always felt very comfortable booking hotels and traveling in Mexico, and we love the people and the culture, in our past experience there was always someone at the hotel who speaks English well enough to provide assistance. Not so here. Even the concierge, with whom we spoke to ask about activities wasn't able to help us. We have traveled all over the world and the language barrier at this hotel is the biggest gap we have experienced. If we were traveling to a hotel where there were few tourists, I would totally understand, anticipate it, and come prepared, but this hotel was booked through Alaska Air Vacations and I anticipated that we would be able to communicate with someone when we needed help. Not so. Unfortunately, we will never go back.We left two days early. It was not what we expected, and definitely does not compare to the other all-inclusive vacation destinations in which we have stayed in Mexico. I recommend you look elsewhere if you are looking for a fabulous all-inclusive vacation!
The hotel is spotless in all areas. The staff are helpful and very willing to help you. The food is very good . The buffet was small but we could always find enough to eat. The la a carte restaurants were very good.The room service was wonderful you get it on rolling table and set out very nicely.My daughter with 2 small children had it for the children twice a day , breakfast and dinner.She said it was the best resort no fighting with tried children in restaurants.The pools were nice a pool just for children they had a great time playing in that one.The entertainment in the evening was very good.There was no beach at the resort but you could walk the broad walk to their sister hotel next door. They have a nice beach.If you near to cover up in the pool you need to have a swim shirt or you will be asked to leave the pool. They are very strict about it.We had a exceptional vacation would go again.
ok, so i never thought i'd ever, EVER, attend or even want to attend a Destination Wedding, but i did. my very sweet friend Miriam invited me. and i said yes. and i'm so glad i did. and so is my (equally reluctant) boyfriend! if you ever decide to do a 5 star vacation, this is it.normally i choose rustic and simple vacations. off the beaten track is my thing.but the Azul Grand (not the one with the Convention Center attached) (yes, it's confusing) is something worth experiencing. it seems every room has an ocean view. even from the jacuzzi! you can truly hear the waves crashing on the beach. the restaurants all have amazing views.the beach is small, but worth it.the boardwalk connects this newer hotel with the Azul Convention Centre hotel which has a bigger, busier beach and hosts all the coolest beach activities. we went sea-kayaking and explored the island, and also enjoyed a lovely catamaran voyage at sunset. walk a bit further on the beach and discover an open-air market. cool stuff. low prices. real people. even the lamest attempts at spanish are encouraged.there are nightly shows at the convention centre next door (which we could kinda see from our balcony) and they are worth crashing or even placing a reservation for. also, Sunwing offers free room service. no kidding.there is a Botanical Garden right next door, actually between the 2 resorts, and the birds are colourful and vocal and even the iguanas are willing to show themselves.it's a wonderful place to indulge yourself and also to experience the true beauty this part of the world has to offer.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Special Family Dinner Show (once per stay, 7:30 p.m. - 10:30 p.m)
- Daily Activities
- Evening entertainment
- Non-motorized water sports
- 323 Rooms
- 3 Pools
- 4 Restaurants
- 3 Bars
- Medical Services (fee)
- Spa (fee)
- Conference facilities (fee)
- Currency Exchange
- Laundry service (fee)
- Beauty Salon (fee)
- Sauna (fee)
- Mini Golf With 18 holes
- Tennis Courts
- 1 King or 2 Double Beds
- Air Conditioned
- Hair Dryer
- Satellite TV
- Mini Bar
- Iron & Ironing board
- CD/DVD Player
- Wireless Internet service ($)
- Room service
- In-room safe
- Bathrobes and Slippers
- Maximum 3 adults or 2 adults and 2 children
- 1 King Bed
- 1 Bedroom
- Separate Living Room
- Maximum Occupancy 3
Resort Location Map
Azul Ixtapa Grand ResortIxtapa,Mexico
- Hotel Contacts
- Extra Info
Paseo Punta Ixtapa Lote 2, Zona Hotelera II, Ixtapa, Zihuatanejo 40880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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