- What's Included
- All Inclusive Features
A little hotel on the long beach among several large hotels. Waves were big, tons of Pelicans diving. Lots of activities and hawkers on the beach but none were rude. Despite the busy beach, the hotel staff made us feel welcome and intimate. Perhaps it was because we did our best to speak and learn Spanish.The room we got was one of those facing the street and mountains on the 7th floor. The view was nice but the nightlife sounds always made their way into our room until the wee hours (the worst night was until 5AM on Valentine's Day!).Food was good. The Sunset Grill was excellent. Drinks were spectacular. We give 5 stars to the staff and my husband still has a crutch on the house band's female singer.
Hotel itself was just ok. We stayed there one week. In that week we had to have maintenance 3 times. The first time was our own stupidity, didn't understand how the shower worked. The 2nd was that the toilet flusher broke-came quickly to fix. The 3rd time was that our key wasn't working and we could not get into our room. We were on the 10th floor and I went all the way down to the reception desk and they redid the key. Went back up and key did not work again. Went all the way back down to reception desk and they called someone to come and look at it. He accompanied me back to the room and took the lock apart and fixed it. I think it needed new batteries. I guess I could look beyond this but the music from the building across the street(Senior Frogs) was just too much. It would start around 10 pm or 11 pm and go to at least 3 am. It seemed to me they played the same song again and again. The bass was so loud it was unbelievable. Had I known about this I would have payed extra for ocean view. At least the music ended about 11 pm in the courtyard. I had to start to use ear plugs. Location great, right across the street from tons of restaurants. Didn't have much interaction with the workers. We were there apparently over a Mexican holiday so the hotel was packed and there were tons of people in the pool. One morning I got out at 7:30 am to walk the beach and every pool lounger was taken-was surprised,wonder what time the folks got out to lay their towels and other items to save these chairs. Very frustrating to see the help working around the pool this early and doing nothing about it. Would I stay here again, no, do I recommend this hotel-no. I know the problem is if you want to book a non all inclusive hotel on the beach in Ixtapa, your choices are limited.
Back again, 10 years now and sometimes twice a year. we did the ocean view upgrade got a room on the 6th. floor was just fine, Had friends that did not upgrade and were upset about all the noise on the street side. The staff all know us by name after many years now .From Check inn to the restaurants and bars. The out door restaurant has been redone and is a lot larger now. We do lunch there every day and dinner at the Sun Set Grill once or twice during the week, But we like to venture out for dinner across the street or Zihuatanejo too. We did have a New Girl working around the pool this year , LIDIA who works very, very hard, took great care of us. I would nominate her as Employ" e of the Year if I could. and Hugo in the Lobby Bar is a very hard worker also. We are already booked for another week in March.
Nice resort, friendly staff, Clean room.Special thanks to our favorite bartender "Hugo"Only negative things I found were, less than average food, all bars closed at 11pm and the pool filled with kids, including kids filling all the seats at the pool bar, drinking soda.Warm ocean, great hour massages just down the beach for 15 USD or 20 CAD.Great night life and food just across the street if you choose to go not all inclusive.Went on Sunwing from Vancouver BC, through Calgary... Plane was cramped, very small seating and attendants really lacked attentiveness. Had to change planes on the way home, in Calgary, due to mechanical failure !I must stress that the Hotel in general was great though.
We have traveled to this hotel for a number of years now, and have brought new friends to experience the friendly hospitality of the people who work here. Smiles abound!! We experienced Super Bowl, Mexican style - Oscar, Hugo, were superb wait staff! In the restaurant, which has been recently remodeled, folks like Clemente, Rosa, Carlos, Albino, Hector, Karla, and many others made our breakfast buffet all we could ask for. If there was an opportunity for improvement, it is in the "check-in, check out" process. Could use more front desk help when it is arrival time/departure time.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Kids Club (age 4-10)
- Daily Activities
- Evening entertainment
- Non-motorized water sports
- 173 rooms in one 11-storey building.
- 2 bars
- 3 a la carte restaurants (International, Seafood, Snack bar)
- Gift shop
- Beauty salon
- Convention facilities
- Wireless Internet Services
- Spa facilities
- Sauna and steam rooms
- 2 tennis courts
- 2 doubles or 1 king bed
- Satellite TV
- In-room safe
- Mini bar
- Alarm clock
- Coffee maker
- Wireless Internet service
- Iron & Ironing board
- iPod docking station
- Bathroom with shower only
- Occupancy: 4 adults or 2 adults, 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Boulevard Ixtapa S/N Zona Hotelera, Ixtapa, Zihuatanejo 40884 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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