- What's Included
- All Inclusive Features
This was our 3rd visit to this hotel. We have found the service at Emporio just fabulous. The restaurant offers a great variety of mexican dishes, the breakfast buffet is huge and has been recently renovated. The rooms and property are very clean. We LOVE the service on the pool and the attention of the Captain Albino.The staff at the front desk is also kind, friendly and attentive. Thanks for this beautiful vacations! We will be back for a 4th time for sure!
After spending three weeks, from February 27 to March 20, 2017, at our easy, breezy Ixtapa Emporio, I feel I can give a very educated overall view of this property. We call the Emporio 'easy breezy' because from the moment you step into the lobby you get this beautiful gust of wind that can cool down any over-heated traveler, no matter how hot their day has been. Many days, I took that extra minute to stretch out my arms and take in the breeze. The Emporio can boast LOCATION, LOCATION, LOCATION. It is close to dozens of bars, restaurants, shops, buses and beaches. Ixtapa is a very pedestrian-friendly city and Emporio is smack in the center of everything you would want to see. The hotel is clean, well maintained, friendly, safe and fun. It offers you a comfortable vacation on so many levels. We were lucky enough to get Jr. Suite 518. I would suggest requesting any of the rooms, from top to bottom, that end with '18', as they are in the best corner of the property and include an ocean front view of the pool. It is usually breezy and quiet, except for one night in '21', where we were entertained with the beautiful fireworks that took place at a very long running wedding. Take note that rooms ending in '13' and '14' might be a bit noisy at times as they are situated in between two service elevators that are in frequent use by the maids with their carts loaded with cleaning supplies. Rooms ending with '18' to '23' would be a better choice. The staff is exceptional. Kenley, who cleaned our room, was an 'Angel on Earth'. She was so sweet and thoughtful. She went far above and beyond any hotel service we have ever received. We will come back just to see her. Our main maid, Augustina, was great, too. Our room was always thoroughly spick and span. Bartenders Hugo, Oscar and Raphael were fabulous … even with my picky drink orders. Thanks, boys !!! The entire staff was friendly. The drinks were good and the off-menu food was some of the best in the city with fairly reasonable pricing. Off-bracelet drinks were 65 pesos on average. The food was slightly higher priced than some of the outside choices, but it was all very tasty and worth the wee upcharge. We ate breakfast in the main restaurant, lunch at the pool and the beach, then had dinner back at the main restaurant; all were very good. The pools were overrun with kids but if you wanted to find adult areas you could sit in the lobby or at the bar, or hang out at the beach; all three were primarily frequented by adults. There is a kids' pool but it is so tiny that, unfortunately, kids do spill over into the main pool. Some adults at the swim-up bar didn't appreciate that. Because of all the positives we experienced, we would definitely come back to Emporio on another visit to Ixtapa. You just can't beat this location or the fair prices, good service and the pride of the employees. We met so many fun travelers here and I still miss all the sweet staff as I'm writing this. Thanks, Emporio!
I don't usually do these, but there is a waiter who's name is Oscar. From the first night he served me he has always had time to talk to me anywhere he sees me around the hotel grounds. Being in the hotel business many years back in my home town of Victoria, B.C. I know that people like Oscar are hard to come by. He has definitely made me look forward to coming back to this hotel in the future. Thanks Oscar!
Emporio was a great stay it has a perfect location with a pool, beach access, right across from sort of "downtown" Ixtapa and the bus stop is right in the front. When searching for my Ixtapa trip Emporio was the most affordable place that I found and it far exceeded my expectations. All staff were extremely friendly, room service was cheap with excellent response rate. The lady that cleaned my room, Irais, was amazing! She worked around us and help me with finding the right medication at the pharmacy when my boyfriend got sick. She ended up staying a bit late that day to clean our room and she didn't mind it at all, she was beyond great. This has been the greatest hotel I've stayed at, hotels in Tahoe Nevada could never compare to it. Also great thanks to Jose Franco Camacho Bernal who provided me great information for one of my water research investigations. He was very willing to help me get the information while at Ixtapa and even now while I am in the states. I HIGHLY recommend staying here for anyone new to Ixtapa! I will definitely be returning in the future!
This was our first time at the Emporio. We were VERY pleased with our stay. Our only ONE complaint is the food is never HOT!!! (But we find that at ALL resorts in Mexico we have stayed at) We truly appreciate all the friends we make with the staff while there. I know I will forget some but ....Rosa, Hector, Albino, Raphael (1), Raphael (2), Raphael (3), Marco Anthony, Adrian, Gilberto. I know there are SO MANY more that made our trip memorable. When we checked in with the couple we went with. We were put in room 420 and while they were checking in she asked what room we were in and I replied 420....It took the other couple a little longer to check in because....The Great Customer Service moved them to be next to us!!! It was so thoughtful. We truly enjoy the swim up bars while on vacation so the pool being warm was a great thing. Thank you to all the staff that made it such a good vacation! We will be back!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Kids Club (age 4-10)
- Daily Activities
- Evening entertainment
- Non-motorized water sports
- 173 rooms in one 11-storey building.
- 2 bars
- 3 a la carte restaurants (International, Seafood, Snack bar)
- Gift shop
- Beauty salon
- Convention facilities
- Wireless Internet Services
- Spa facilities
- Sauna and steam rooms
- 2 tennis courts
- 2 doubles or 1 king bed
- Satellite TV
- In-room safe
- Mini bar
- Alarm clock
- Coffee maker
- Wireless Internet service
- Iron & Ironing board
- iPod docking station
- Bathroom with shower only
- Occupancy: 4 adults or 2 adults, 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Boulevard Ixtapa S/N Zona Hotelera, Ixtapa, Zihuatanejo 40884 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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