- What's Included
- All Inclusive Features
Excellent staff who are helpful and friendly; clean rooms; comfortable beds; family oriented. The beach has plenty of palapas and there are three pool areas for children. The breakfasts are excellent with a large variety of Mexican and American choices.
On our first day, we enjoyed a wonderful meal at the Sunset Grill which was made all the more special by the wonderful service provided by Oscar and Gregario. Such exceptional service goes a long way to making a dining experience enjoyable and we plan to return to that restaurant. Rafael provided timely service at the pool bar. Alan at the front desk was helpful and if unable to provide an answer was quick to look into it and come back with an answer. Housekeeping are to be commended for the exceptionally clean rooms. Overall ever staff member we encountered at this hotel was well trained, very helpful and friendly.
The Emporio resort treated my family and I very well. We received excellent service. The food was was excellent. The views beautiful. I recommend this resort 5 stars. stars. They are family friendly. Wonderful entertainment.
Let's start with the negative. The Emporio feels like an old hotel. It's rooms and fittings are old and fighting to keep working. A friend had a room that had a bad smell and was moved to another better room. Apparently there are some newer rooms, but we didn't get one.The other negative is that there are signs around the hotel and pool saying that the hotel is 'no smoking'. But there were many people wandering around smoking and no staff said anything to them. Having a young child with us, it was really annoying.The positive.The staff are great. They make the hotel. Very friendly, happy, willing to do anything to make our stay better. We even selected some food from the buffet and they turned it into baby food for us!The food was very good with a good selection. Although the veggie selection can be limiting some days. A plate of rice does not a meal make.Other good bits.Their are 3 varieties of kids pools at the hotel. The beach is great and stays shallow for a nice distance.The hotel wifi reaches the beach.The included beer is very nice and refreshing.... So. in conclusion.Fix the hotel, keep the great staff, stop people smoking by the pool and turn this into a really great family hotel.
Overall our stay was good. Nice variety for kids. If you’re expecting American white food, just get the European package which is room only. If you are ready to indulge in near authentic Mexican cuisine, go for the all inclusive package. Most of the reviews here say food isn’t that great but it’s misleading. Children’s evening with movie/theater duros, cupcakes and marshmallows on a stick on a Monday night that I was there. Be ready to tip in order for waiter to come back to you. Otherwise, you’ll need to go yourself to the palapa and order drinks there directly. 6th floor rooms smelled moldy. All our clothes smelled like that when we went home. Hard to take out the stench. Overall, nice family friendly hotel. Variety of pools for the entire family to enjoy. Direct access to the the beach. Not very many tourists here, more upperclass Mexican families from other states than white people.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Kids Club (age 4-10)
- Daily Activities
- Evening entertainment
- Non-motorized water sports
- 173 rooms in one 11-storey building.
- 2 bars
- 3 a la carte restaurants (International, Seafood, Snack bar)
- Gift shop
- Beauty salon
- Convention facilities
- Wireless Internet Services
- Spa facilities
- Sauna and steam rooms
- 2 tennis courts
- 2 doubles or 1 king bed
- Satellite TV
- In-room safe
- Mini bar
- Alarm clock
- Coffee maker
- Wireless Internet service
- Iron & Ironing board
- iPod docking station
- Bathroom with shower only
- Occupancy: 4 adults or 2 adults, 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Boulevard Ixtapa S/N Zona Hotelera, Ixtapa, Zihuatanejo 40884 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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