- What's Included
- All Inclusive Features
My husband and I just got back from an 8 night stay at the Emporio with mixed reviews.PROS: Location, location, location. Beautiful beach, centrally located and great local restaurants within walking distance. The price of the rooms were reasonable. The view from our 9th floor corner room was breathtaking. It was amazing. The room was spotless and very clean. And, the king-size bed was very comfortable. The buffet breakfast and lunches were good but the evening meals, not so much. Massages on the beach were heavenly...50 min for $10 U.S. We took advantage of that!!CONS: Elevators were slow. Only 2 elevators to start with and 1 was broken every afternoon and evening. The pool was awful...children everywhere...babies, toddlers, and young children dominated the pool...even the adult swim-up bar. I was shocked parents would let kids sit up at the bar. It was not pleasant at all. And, I saw kids with yellow bands (not adult bands) take beer back to their chairs. They were obviously too young to be drinking. There was a young man named Hector who worked at the swim-up bar who would not serve you if you were Anglo and were speaking English.😬 One night the room next to us was being updated. For 2 days straight we had paint fumes in our room and one night we had to call the front desk because workmen were pounding and sawing after 10 p.m. The staff did not apologize. My husband was not happy with the front desk customer service. In spite of all the pros, this is our vacation but the pool and all the children ruined it for us. It was not enjoyable or relaxing. We will not be returning to this hotel. It did not turn out to be a great value for us!
We recently stayed at the Emporio and it is still a nice place to stay. We stayed there several years ago when it was called the Riviera and loved how it had the feel of a smaller resort while still having all the amenities of a larger resort (spa, etc.).One thing we noticed immediately is the additional of several cabanas around the pool. So comfortable! There are also lots of palapas on the beach when the pool area gets busy. Guests honour the "towel" placements to save your spot while having breakfast or an early morning walk.We only paid for breakfast as we like to go to the area restaurants and the food was good as well as the service by staff. We ordered room service twice. The first time was perfect with no issues however the 2nd time we used the card provided for breakfast and there were a few mix ups and it arrived 1/2 hour late which made us rush to meet the excursion bus. It was also my birthday so kind of ruined the nice quiet start to the morning I had imagined as the restaurant "captain" came up in the middle of us eating to sort out the confusion and (ironically) to apologize which meant my husband had to stand at the door with him for 5-10 minutes while I ate and his food went cold so not the best experience.We also waited 4 days to get moved to a room with a king bed which was not great. There's never a guarantee to get a king bed so we accept that but the beds in the 1st room (917) were really hard, like sleeping on the dining room table! No kidding. My hips and back were so sore every morning - terrible. The 2nd room was beautiful and the bed was like heaven after the 1st room so very grateful for the move which completely changed the dynamics of our holiday.
We stayed March 8-15 2017 in the basic room with no meal plan. Our room overlooked the pool and although it was very noisy with music from this resort and the one next door, the music stopped at a decent hour. I had ear plugs but rarely used them. The resort seemed in good condition and the staff is wonderful, friendly and wanting to do anything for you.We had lunch and 2 dinners at the resort but mostly ate across the street at some of the many small restaurants. Food delicious and well prepared.The resort is mostly Mexican families and although the kids pool and area looks beautiful it seems most of the kids are in the adult pool, even babies and kids too young to be toilet trained. I did not think the pool water looked too cleanI would definitely return to this area and probably stay at this hotel because I liked the non all-inclusive - Massage on the beach I had one down the beach to the right as you leave the hotel for 200 pesos but a better one in the beach massage tent to the left at the Fontan Ixtapa for 250 pesos.Had breakfast every day at Deborah's chilli beans right across the street.Suggestions to improve the stay:please drain hotel pool every night so that water is cleaner. Please post the activities for the day, yoga, bike ride, Zumba, in a central area for all guests to see and take advantage ofPlease post the special dinner nights for the week in a highly visible area, Tex Mex, seafood buffet, etc. We would have eaten dinner at the hotel those nights instead of out, food looked great and staff spent hours setting up and taking down the equipment
We visited from 2/27 - 3/7/17 and have been coming to the area since 1989. Overall this is a clean, older resort, and the prices have dropped considerably over the last years ($58 + tax per wk night!). However, we have seen a trend in both Ixtapa and Zihuatanejo with a dramatic increase in Mexican tourists. We were told that the relatively "new" freeway between Mexico City and Zihua was to blame as it's only about 8 hours making Ixtapa/Zihua the new go-to vacation destination. It seems silly to complain about too many Mexicans when in Mexico, right? But the Mexicans always travel with large families and multiple kids. If you're looking for a relaxing couples vibe, this is not the place. The pool becomes filled with kids beginning at 8:00 am, and remains that way until dinnertime. Pros: Staff was very friendly, breakfast buffet is huge and a bargain if you add it to your reservation versus paying when you get there, easy parking (we always rent a car), ATM next door and across the street, take out sushi bar across the street (husband said was great), very long pool that I could lap swim 1+ miles every day, excellent massages about a 10 minute walk down the beach for 200 pesos (under $11 USD at the current exchange rate). From the resort, at the beach, turn right not left. The massages to the left are 400 pesos each. Towel art left on the bed by the maid each day, nice flat screen TV in the room, room service meal was excellent and reasonable. We got a car rental right across the street, which also worked out well. Safe in the room and coffeemaker, and minifridge.Cons: We estimated about 10% Caucasians there with the remaining guests Mexicans with about 1000 kids. Lap swimming included dodging kids if I didn't hit the pool by 8:00 am. The onslaught of Mexican long weekenders makes the weekends very loud until the wee hours, making sleeping difficult. Luckily, this drops off on Monday, but resumes on Fri. Sadly, we won't be back.
Stayed March 2017 ocean view room. Issues about noise are not solved by location of the room due other hotels hosting weddings,live bands or other events oceanfront. We had noise 3 of 7 nights but ear plugs solved the problem. The room itself was older and lacking power outlets, we had 2 and only one worked. Beds were the best we have experienced in 9 trips to Mexico-not rock hard like other resorts. The updated digital thermostat helped to cool the room as well as any resort we have stayed at. Food- Buffet heavy on the local Mexican offerings could get repetitive over the week like most resorts. Lots of Mexicans at the resort outnumbered foreign tourists. The 2 a la carte restaurants were good, the sunset grill offering seaside dining with shrimp kabobs along with chicken,steak and seafood was very good. The last night the "Mexican" buffet held outside was excellent accompanied with local entertainment -singing and dancing-great effort!My 9 yr old daughter loved the kids activities put on by the hotel. The main pool with swim up bar was populated with little ones under the age of 6. If I could criticize the hotel it would be in this area, I noticed a lot of toddlers and even infants not wearing "swimmables" those waterproof diapers. There is a kiddie pool and young children (6 and under) should be required to stay in that area. There are no signs currently prohibiting children from the swim up bar area. I didn't spend much time in the pool, mostly in the oceanStaff: Excellent- we found the staff friendly,hardworking and would do their best to please the guests. They work really hard and try to make your holiday stress free.Beach: about 2km long public beach-some vendors who were not pushy, a simple no gracias and they would leave you alone. The ocean fairly rough with "rollers' that would crash down at the shore break was a lot of fun. Nice sandy bottom, no rocks and no jelly fish sightings and I usually spot one or 2 over a week long stay and hours in the water.Good Location- convenient right in the town of Ixtapa and close to everything, no issues regarding safety walking around at night after dinner. The downside to being in the middle of town is the noise generated by bars, and other hotels in the area.We have stayed in Ixtapa twice before at another resort and I was a little worried that I would be wishing I had paid extra to stay at that other resort-not the case. The smaller 150 room Emporio was a good value and although rated below that other resort I would stay here again. Adiós Emporio hasta que nos encontremos otra vez
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Kids Club (age 4-10)
- Daily Activities
- Evening entertainment
- Non-motorized water sports
- 173 rooms in one 11-storey building.
- 2 bars
- 3 a la carte restaurants (International, Seafood, Snack bar)
- Gift shop
- Beauty salon
- Convention facilities
- Wireless Internet Services
- Spa facilities
- Sauna and steam rooms
- 2 tennis courts
- 2 doubles or 1 king bed
- Satellite TV
- In-room safe
- Mini bar
- Alarm clock
- Coffee maker
- Wireless Internet service
- Iron & Ironing board
- iPod docking station
- Bathroom with shower only
- Occupancy: 4 adults or 2 adults, 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Boulevard Ixtapa S/N Zona Hotelera, Ixtapa, Zihuatanejo 40884 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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