- What's Included
- All Inclusive Features
The hotel is very complete, the floor is a bit slippy in some places, the room and amenities fantastic and the all inclusive service ver complete. Drinks and food delicious and all the areas well planned for the different ages.
The wonderful service provided by the staff along with the great building location and beautiful views from my room made a great relaxing stay at the Emporio Hotel.I would definetily come back to this hotel. I also would like to mention the names ofstaff members that were great to me during my stay. Daniel, Nidia, Nadia, Carlos,Ricardo, Aureliano, (PAULA MI CAMARISTA EN EL CUARTO 1019) Also Silvia R-818,Georgina(concierge), Rafael, Melchor, Lorenzo, Hector, Margarito and certainly Chef Ranulfo...Saludos a todos. Mil gracias, Jorge Dominguez Sanchez-Hotel manager.
The people working in this hotel go beyond expectations to make you feel welcomed and to make your vacations beautiful. They work so hard with a smile. The view to the ocean was great from our 8th floor room. Rooms are standard but keep clean. The only con I had, the food in their restaurant was ether very good or very bad. Good thing during lunch burgers were the best in the snack bar. I really can't emphasize enough how great the employees are.. Muchas gracias gracias por hacer d nuestras vacaciones una d las mejores..
Since we arrive to the hotel (May 1 to May 5) all the staff members receive us with a big smile, all the hotel was in very good cleaning conditions, in the bar you can find very good drinks at very good prices, the pool is great for kids and adults, the very good things at this hotel are all the contest they make every day for the customers (one of the points to improve is to advise in the morning of the events of the day), the beach was very clean and all the attention of the members were great, the internet connection was very slow and all the time it disconnect (another point to improve) and finally we want to thank you to Cap. Albino for the mexican night
I was there on February 2017 and the staff couldn't find my reservation and the front desk staff charge twice. Now is April 2017 and Im still waiting for my refund. I called many time and I talked to the manager Jose Manuel once and to Daniel Muro and every time they have a different excuses why I haven't received the refund.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Kids Club (age 4-10)
- Daily Activities
- Evening entertainment
- Non-motorized water sports
- 173 rooms in one 11-storey building.
- 2 bars
- 3 a la carte restaurants (International, Seafood, Snack bar)
- Gift shop
- Beauty salon
- Convention facilities
- Wireless Internet Services
- Spa facilities
- Sauna and steam rooms
- 2 tennis courts
- 2 doubles or 1 king bed
- Satellite TV
- In-room safe
- Mini bar
- Alarm clock
- Coffee maker
- Wireless Internet service
- Iron & Ironing board
- iPod docking station
- Bathroom with shower only
- Occupancy: 4 adults or 2 adults, 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Boulevard Ixtapa S/N Zona Hotelera, Ixtapa, Zihuatanejo 40884 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.