- What's Included
- All Inclusive Features
The people working in this hotel go beyond expectations to make you feel welcomed and to make your vacations beautiful. They work so hard with a smile. The view to the ocean was great from our 8th floor room. Rooms are standard but keep clean. The only con I had, the food in their restaurant was ether very good or very bad. Good thing during lunch burgers were the best in the snack bar. I really can't emphasize enough how great the employees are.. Muchas gracias gracias por hacer d nuestras vacaciones una d las mejores..
Since we arrive to the hotel (May 1 to May 5) all the staff members receive us with a big smile, all the hotel was in very good cleaning conditions, in the bar you can find very good drinks at very good prices, the pool is great for kids and adults, the very good things at this hotel are all the contest they make every day for the customers (one of the points to improve is to advise in the morning of the events of the day), the beach was very clean and all the attention of the members were great, the internet connection was very slow and all the time it disconnect (another point to improve) and finally we want to thank you to Cap. Albino for the mexican night
I was there on February 2017 and the staff couldn't find my reservation and the front desk staff charge twice. Now is April 2017 and Im still waiting for my refund. I called many time and I talked to the manager Jose Manuel once and to Daniel Muro and every time they have a different excuses why I haven't received the refund.
This was our 3rd visit to this hotel. We have found the service at Emporio just fabulous. The restaurant offers a great variety of mexican dishes, the breakfast buffet is huge and has been recently renovated. The rooms and property are very clean. We LOVE the service on the pool and the attention of the Captain Albino.The staff at the front desk is also kind, friendly and attentive. Thanks for this beautiful vacations! We will be back for a 4th time for sure!
After spending three weeks, from February 27 to March 20, 2017, at our easy, breezy Ixtapa Emporio, I feel I can give a very educated overall view of this property. We call the Emporio 'easy breezy' because from the moment you step into the lobby you get this beautiful gust of wind that can cool down any over-heated traveler, no matter how hot their day has been. Many days, I took that extra minute to stretch out my arms and take in the breeze. The Emporio can boast LOCATION, LOCATION, LOCATION. It is close to dozens of bars, restaurants, shops, buses and beaches. Ixtapa is a very pedestrian-friendly city and Emporio is smack in the center of everything you would want to see. The hotel is clean, well maintained, friendly, safe and fun. It offers you a comfortable vacation on so many levels. We were lucky enough to get Jr. Suite 518. I would suggest requesting any of the rooms, from top to bottom, that end with '18', as they are in the best corner of the property and include an ocean front view of the pool. It is usually breezy and quiet, except for one night in '21', where we were entertained with the beautiful fireworks that took place at a very long running wedding. Take note that rooms ending in '13' and '14' might be a bit noisy at times as they are situated in between two service elevators that are in frequent use by the maids with their carts loaded with cleaning supplies. Rooms ending with '18' to '23' would be a better choice. The staff is exceptional. Kenley, who cleaned our room, was an 'Angel on Earth'. She was so sweet and thoughtful. She went far above and beyond any hotel service we have ever received. We will come back just to see her. Our main maid, Augustina, was great, too. Our room was always thoroughly spick and span. Bartenders Hugo, Oscar and Raphael were fabulous … even with my picky drink orders. Thanks, boys !!! The entire staff was friendly. The drinks were good and the off-menu food was some of the best in the city with fairly reasonable pricing. Off-bracelet drinks were 65 pesos on average. The food was slightly higher priced than some of the outside choices, but it was all very tasty and worth the wee upcharge. We ate breakfast in the main restaurant, lunch at the pool and the beach, then had dinner back at the main restaurant; all were very good. The pools were overrun with kids but if you wanted to find adult areas you could sit in the lobby or at the bar, or hang out at the beach; all three were primarily frequented by adults. There is a kids' pool but it is so tiny that, unfortunately, kids do spill over into the main pool. Some adults at the swim-up bar didn't appreciate that. Because of all the positives we experienced, we would definitely come back to Emporio on another visit to Ixtapa. You just can't beat this location or the fair prices, good service and the pride of the employees. We met so many fun travelers here and I still miss all the sweet staff as I'm writing this. Thanks, Emporio!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Kids Club (age 4-10)
- Daily Activities
- Evening entertainment
- Non-motorized water sports
- 173 rooms in one 11-storey building.
- 2 bars
- 3 a la carte restaurants (International, Seafood, Snack bar)
- Gift shop
- Beauty salon
- Convention facilities
- Wireless Internet Services
- Spa facilities
- Sauna and steam rooms
- 2 tennis courts
- 2 doubles or 1 king bed
- Satellite TV
- In-room safe
- Mini bar
- Alarm clock
- Coffee maker
- Wireless Internet service
- Iron & Ironing board
- iPod docking station
- Bathroom with shower only
- Occupancy: 4 adults or 2 adults, 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Boulevard Ixtapa S/N Zona Hotelera, Ixtapa, Zihuatanejo 40884 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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