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It was for sure the worst vacation of my life. Room was old, staff was not friendly, ac unit did not work in my room and the weather was 100+ degrees, pool was warm and not clean. Food was very bad, alcohol selection was not great, and the worst it took me almost 2 hrs to check out.
I visted it on 8/1/16 --8/5/16. The place is nice, it's clean the workers are very nice. It not very big as far as the pool area, and the pool temp was to hot felt more like a hot tube. The hot tube was cold and not enough water in it and small. The restaurant and bar are small ,Only one place to pick to eat from, and the hours are limited time, so their are gaps of time there is no food available. The food was ok , not great. we had the all inclusive package and it did work out for us. the hotel is right on the beach and very clean. There are some small market in the front of the hotel (on the other side of the street)and some bigger shop too. but to get the real cheap price on goods you need to go to the main center in Zihuatanejo but dont go alone you will get lost and they will charge you more if you are white. sorry for the the last part but it is true and I dont want you to get hurt or lost. Iam mexican and they still tried to charge me more when they knew I was from the USA. There is a casino also in the front of the hotel (across the street)by the way if you like that stuff. I like it over all not the best hotel but not the worst i stay in.
Hotel packages area announced and purchased as all inclusive which is not true, there are limitations to the food and drinks you may order.Besides that service is poor in areas like the lobby bar (where we were told popcorn is available after 6pm and not true again), also at their "Condimento" restaurant some of their personnel lacks of customer service, I.e. During rainy days they just told customers that cushions for seats are wet when is visible that other tables (not offered) have dry cushions.
Very nice hotel. The room was comfortable, just the furniture was kind of old looking. Food was great and very close to the beach. Employees are very attentive and helpful. Located across from main avenue were many stores and restaurants are.
On our second night, my 2 year old daughter was looking thru the window and started crying, notice she cut her self in the finger due to the window had big crack/broken. i went to the lobby to get finger bandage and some kind of medicine to prevent infection.They took hours to go to the room and make a report for it, all they say was sorry, would you like to change room at 11pm which was pointless. no signs of compensation or something. Plus there was ants all over the tv counter.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Kids Club (age 4-10)
- Daily Activities
- Evening entertainment
- Non-motorized water sports
- 173 rooms in one 11-storey building.
- 2 bars
- 3 a la carte restaurants (International, Seafood, Snack bar)
- Gift shop
- Beauty salon
- Convention facilities
- Wireless Internet Services
- Spa facilities
- Sauna and steam rooms
- 2 tennis courts
- 2 doubles or 1 king bed
- Satellite TV
- In-room safe
- Mini bar
- Alarm clock
- Coffee maker
- Wireless Internet service
- Iron & Ironing board
- iPod docking station
- Bathroom with shower only
- Occupancy: 4 adults or 2 adults, 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Boulevard Ixtapa S/N Zona Hotelera, Ixtapa, Zihuatanejo 40884 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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